CS-Data sheet (A4)2 HR
Contents
1. CentraStage O Data Sheet o www centrastage com Data Sheet CONTENTS CentraStage Functional Overview Audit Remote Support Monitoring Software Deployment Device Management Reporting Dashboards Architecture Roles amp Permissions Secure DNA Contact us Ch www centrastage com e C2 Data Sheet CentraStage Functional Overview CentraStage is a SaaS unified endpoint management platform that delivers visibility and control over all devices over any network across multiple operating systems all through a single plat form Built for the era of Cloud CentraStage is a secure scalable global technology designed for and used by people who manage technology Whether you are an IT manager a service delivery technician a managed service provider or a service desk manager if you are responsible for com puting devices from servers through to smartphones through to any smart Internet enabled device CentraStage tells you what you have where it is the state it s in and allows you to keep these endpoints secure patched stable monitored and compliant There is no back end software or hardware to build manage and maintain Being built for the mobile age means CentraStage is an agent based endpoint management technology so once vou have CentraStage installed on your devices you can securely audit track and manage them over any network Critically we have designed CentraStage to be light on the de2. This information can be fed into your service desk Configuration Management Database CMDB CentraStage Audit provides e Detailed audit of all devices running the CentraStage agent Windows Mac Linux Android OS e Complete discovery of all IP devices on the network and detailed SNMP info e Complete hardware and software inventory including CPU RAM storage motherboard and BIOS graphics and network hardware and status serial numbers in BIOS OS versions and builds detailed list of installed software licensed software grouping and tracking e Simple yet powerful filtering to identify and isolate devices according to specified criteria e Patch and security status including make versions and status of security software CPU memory and uptime statistics for all machines including snapshot graphs e Comprehensive change log tracks system software and hardware changes for every device e Power usage and tracking for carbon footprint analysis SUMMARY AUDIT MANAGE MONITOR SUPPORT REPORT POLICIES e Hardware Software Changelog Actions DB X a GESTOS Hardware Hostname USER PC 2 UID ebe1587b 9741 8d47 1602 88989aa423e2 Operating System Microsoft Windows 7 Professional 6 1 7601 Motherboard Dell Inc OWK833 BIOS Name Phoenix ROM BIOS PLUS Version 1 10 2 4 1 BIOS Release Date 2010 08 20 Processor Intel R Pentium R D CPU 3 00GHz Memory 3 9 GB Display Adaptor mv video hook driver2 Intel R Q965 Q963 Express Chipse
3. guided approach makes configuration of even complex monitoring requirements simple with Device performance monitoring online status disk space CPU memory e Graphs to display overall CPU processor and disk usage Disk usage monitoring e File Folder size monitor to cover mass storage such as Exchange stores e Windows service monitoring e Windows process monitoring e Windows event log monitoring highly configurable to monitor event logs e SNMP monitoring e Customisable component monitors configurable monitors to suit your business e Live dashboard showing all monitor alerts e Configure alerts to trigger emails or tickets or raise incidents in your service desk Out of the box ready to use Component Monitors mean the most common elements of monitor ing are ready to go in minutes you can also choose from the extensive list of additional monitors in the CentraStage ComStore Common Security and Backup Product monitoring Acronis Backup and Recovery Attixs Pro DL Backup Avast Antivirus Avira Antivirus BackupAssist Bullguard AV Bunker Backup CA Antivirus eScan Antivirus ESET Antivirus Kaspersky Antivirus MCafee Antivirus MS Essentials Norton Antivirus Norton Internet Security Norton Online Backup Panda Antivirus Sophos Antivirus Symantec Antivirus Symantec Backup Exec Trend Micro AV Vipre AV Windows Server Backup Core Monitoring Components CPU Temperature Monitor Exchange Information St
4. S CPU Usage reached TT 1 month age Abbey Court Special School AMIT BACHUF CPU Lage reached LOS 1 month ago Ghreig Primary Steal GRA VENDI dave FY Lage reached Si 1 month ago Abbey Court Special Scheel USP COLOR Ce Orion tun 1 7 GE free cut of 30 GA 178 Frer 1 month ago any E E E E E E E E E E E E E amp E E Corpore fest BR E Debt has LE GE Tror dut H SALE GB 110 Frei 1 mori ago At least one active and updated Product At least one active and updated Product 22 Devices at least one active Product OS At least one active but not up to date dh At least one acther but mot wp to date 0 Devices 2 Not Applicabile Proust X No active Product x No active Product 2 Devices Product Mame Status Cloud Antivirus Firewall a Panda Endpoint Protection Fires Fir y Bele ler Fir fall Wiredows Firewall avast Antivirus MeAfee Arinos amd Security Status dashboard gives complete visibility of all end point security across an entire estate Data Sheet ARCHITECTURE If you can t see it stands to reason you can t manage it Not only does CentraStage give you the deepest level of cloud based control over all your systems it s also gives a detailed view of every aspect of all of the networks you manage including every mobile device switch router and print er even down to details like toner and paper levels By using a hybrid approach between agent and agentless technology CentraStage provi
5. argeted devices Power management policies to control core energy settings and measure cost savings e Agent policies control privacy branding and settings of Agents being deployed E REPORTING Data Sheet It is critical in IT that you have access to the right information at the right time and managing end points is no different The assets you have where they are the condition they are in what s being done to keep them secure patched stable and performing for the business all of this is critical information when delivering an IT service Unfortunately too few businesses seem to have this information at their fingertips when it comes to the devices they are responsible for Straight out ofthe box CentraStage provides reports that cover all aspects of managing monitor ing and supporting devices from overall system health to activity levels to identified exceptions to detailed inventory and auditing information all in real time This data is also available through our powerful API for integration into other business systems such as service desk or through simple CSV download Reporting allows delivery of e Scheduled or one off reports to predefined recipients Detailed inventory reports available at every level in the system e Activity based reports highlighting every piece of work undertaken by the system and its users e Detailed device capacity and performance statistics Exception reports to high
6. des a lightweight feel and yet powerful and robust connectivity and data collection processes giving you the best of both worlds low impact on systems and network with maximum visibility and control O o www centrastage com Data Sheet ROLES amp PERMISSIONS A critical part of CentraStage is the ability to engage your wider IT team with the technology No longer is endpoint management technology the preserve of the uber administrators who have been on the 3 week training course and who go to bed with the 400 page user manual With CentraStage you can not only create unlimited numbers of administrators but you can quickly and easily create custom roles in order to engage additional users in the system with the relevant rights and permissions so that they only see what they should see and they can only do what you want them to do Our flexible roles and permissions offer Unlimited users per account e Standard set of roles plus create your own flexible custom roles e Ability to apply multiple roles to individual users e Quick and easy way to add remove and amend users and roles e Complete audit trail of all activity undertaken by all users SECURE DNA Top of mind today for every IT professional is security Built on Amazon s Virtual Private Cloud VPC infrastructure CentraStage has security at its core see our separate Infrastructure and Security document Our technology utilizes an enhanced strong pass
7. e click tasks on remote devices from software install to device configuration tasks e Wake On Lan send a magic packet to any or all machines on a remote network End user IM chat during remote support sessions e Device notes record and optional force recording of what has been done during a remote support session e Automatic logging of all remote support activity user device and duration Remote support from mobile devices using administrator app Data Sheet MONITORING vw centrastage c C2 Data Sheet To truly get on the front foot with support CentraStage believe in the value of proactively monitor ing every endpoint our policy driven approach to monitoring makes applying and tracking monitoring across all of your endpoints quick and simple and ensures you only get alerted about the things that matter Monitor Policies covers all core aspects of endpoint monitoring ensuring an extremely quick time to value when setting up monitoring e Self healing alerts close themselves once normal conditions return e Automated remediation with built in component integration Complete system or site visibility through integrated dashboards Advanced email mapping to customize outbound emails Built in ticket pass through into either the internal or an external integrated ticketing system Using a simple Ul guided process you can quickly build out the required monitors for your envi ronment The step by step
8. ere and identify exceptions for quick remediation Deployment history for reporting purposes across an entire organisation or department e Local cache capability to limit bandwidth impact when deploying to remote sites devices e Automate deployment schedules for out of hours updates or widespread rollouts e Pre packaged software and scripts available from the CentraStage ComStore including but not limited to Installers and updates cover all of the most commonly used system add ons such as Adobe Reader Flash and Air Java Google Chrome Firefox NET and IE Well known utilities and tools such as defragmentation clean up productivity apps for video writing and audio Built in updating for components at the touch of a button Please note CentraStage does not offer a license for these products you must still obtain rights to use the software from the manufacturer Updating Component 2 Go ComStore Scheduled Jobs Scheduled Reports Help Center Updates Update All CCleaner Slim 4 12 4657 Applications Free Get Update Data Sheet DEVICE MANAGEMENT C2 Data Sheet With the CentraStage agent installed under the system account CentraStage provides adminis trators with a powerful device management capability of any online device Often administrators can find themselves having to turn to Active Directory to try and deploy important changes and security updates across the network How
9. ever what if your domain doesn t cover the entire organisation or machines are often not on the network And what about non windows devices CentraStage gives complete control of devices irrespective of how your network is configured how machines are distributed or even what operating system they are running The agents are always securely connected to our cloud infrastructure allowing administrators to schedule one off or recurring Jobs from anywhere to anywhere Even if a device is offline you can configure CentraStage to perform the necessary tasks as soon as the device is once again online e Centralised automated device configuration deploy any setting change to hundreds or thousands of devices with no hardware and minimal network impact e Deploy scripts files and configuration tasks seamlessly across complex networks and any type of Internet connectivity e Fully centralised and policy based Windows patch management Create organisation wide policies or group by types of system even apply individual controls Block deployment of patches to all or select machines to maintain compatibility Use local caching to minimize impact of large rollouts Control deployment schedules and reboots Manually override and force patches on individual patch or machine basis See lists of missing installed and hidden patches and export data and reports for compliance Create rules to control every aspect of identification and deployment of patches to t
10. light devices that are non compliant e Summary or detailed audit reports to plan for system roll outs High risk elements highlights of service delivery e Analysis of security systems and current status Detailed review of system updates and vulnerabilities Health Report provides detailed individual account of core services and system health Reports ready to run out of the box include 30 or 7 Day Activity Summary 30 or 7 Day Alert Sum mary 30 or Day Executive Summary Computer Summary Health Summary Detailed Computer Audit Exception Report Detailed Health Report Inventory Age Microsoft License Monitor Alerts Report Activity Report Device Report IP Information Serial Numbers Server Storage Software and Hotfixes Data Sheet DASHBOARD o www centrastage com C2 Data Sheet Real time visibility of all systems alerts and metrics ensures that all endpoints are functioning and fulfilling their intended purpose Being able to quickly identify where resources are required to Shore up service or critical breakpoints that could affect the business is key CentraStage provides built in dashboards that make getting to the heart of those delivery factors efficient and effective See a high level view of overall service delivery and quickly drill down into individual elements to tweak delivery or correct service departures to keep things on track and within SLA Befre ng in 171 peschi CA CentraStage MRI ne bars
11. om M Devices Notifications OS QB Active Jobs Abbey Court Special School MATTER gt CPP Lage reared 10 LE Abbey Cesari Special Schal BOAADROOGL PC CPU Usage rancha SOM nn Devices scheduled Corporsie Deina RIDI CFU uage reached HS A dept ago bises Conai Speziali Steel SAR REIFE CPS pe reihe LM J dei ago Abby Court Special Lote AIDS CPU Usage reached IPG I den ago Bakeri Wood bahni be REIHE CI Lege reached 35 J darei ago Royal Tunbridge eth School for Eh VANI DCR CPU Usage reacted 206 2 werke ag ee Deina TOMAC 0 De Debt has dl Tree cat GA LEG Free wre ago i LA MA HP gt E Drin hin IPDA G ee ous o di E Pre 3 weeks ago a Components Total g 1 ComStare 224 Updates 10 LA AS 1 ABEP 2 C2 Drive hank 154 9 GS dre out o MES GB SK Frar 3 weeks ago Abbe Court Special School MARGE EDU 3 PU Usage reached ER 3 works ago Abbey Court Boreal School WWUN KP TEHFLE CPU Usage reached 75 1 weeks ago Abbey Court Special School ARAETA E Driwe has 11 7 Gl tee out of 64 7 08 506 Free 1 month age Severity 1 Buller Wood Schoo WOR BOR TIHITE CFU Lunge reached GE 1 month ago Corporate Deviori UBEY PC CPU Lage reached 16 1 month ago severity 2 LA MES CHRESTIAMIMAGILI Drive han 97 1 Gal tree ouf of TR GB 1556 Frese 1 month age Babes Weed Shot BUALLERC SES Busch us filed 1 month ago me Bullen Wood Schoo MALOU CPU Lage reached BUS 1 month ago Abbey Court Special School ABBETCOLAT SB
12. ore file size Exchange Message Queue length HDD Failure Prediction Start Stopped Processes Ping Monitor Port Checker Stopped Autostart Services Reboot Required Data Sheet SOFTWARE DEPLOYMENT C2 Data Sheet CentraStage not only centralises the deployment of software it also allows remote unattended installations and deployment to thousands of distributed devices our smart local cache capabili ty ensures bandwidth utilisation is kept to a minimum even when deploying large files CentraStage deploys software on a scheduled or a one off basis the required software can be uploaded directly to your CentraStage account and any required file s and associated com mands added to the deployment Component The deployment Job is then created which can also contain installation parameters designation of target devices and a scheduled time for the installation Crucially when deploying software to remote and mobile devices CentraStage provides not only a full feedback loop so you know what has succeeded and what hasn t but we also provide a powerful feature set designed to maximise the success of software deployment in a distributed IT environment Deploy any type of file from MSI packages exe script and batch files even pdfs jpegs and video files e Deploy full applications patches and updates e Advertise files to end users before executing e Acknowledgement of deployment success see what has worked wh
13. source utilization life cycle management and every aspect of your IT environment e Powerful but simple to use scripting engine allows any IT management process to be packaged and automated in Audit Monitor Report Support minutes Data Sheet C2 Data Sheet Hardware and software audit and inventory is still a major backbone of successful IT manage ment Many areas of configuration organization and reporting are all driven by this core data Too few organisations have real time visibility of their assets and what they are running Managing hardware and software assets at a commercial level is just as important This means being able to report on and make recommendations about hardware and software migration paths that can be moved to the Cloud where security is weak where investment is required It s all driven by data CentraStage provides a centralized view of all of your devices not just hardware and software inventory but other critical information such as patch and AV status Any device over any network By default CentraStage automatically refreshes the audit data every 24 hours with manual updates available on demand to minimize network traffic Only the delta audit information is sub mitted Any change to the status of connected devices is automatically posted to the system irrespective of their location or connectivity providing you with an updated asset inventory data base at all times
14. t Family Storage Disk Drive Size Free Description C 465 7 GB 432 1 GB Local Fixed Disk D CD ROM Disc Networ k Adapters Adapter Mac address Broadcom NetXtreme 57xx Gigabit Controller 00 1A A0 72 69 E1 REMOTE SUPPORT Data Sheet CentraStage offers powerful flexible remote support to any device over any network Critically this is not just remote control we provide a powerful array of tools to help our customers diag nose and resolve issues without automatically reverting to a remote control session All remote support communications are fully secure and encrypted and all traffic is outbound only on port 443 meaning no firewall network changes are required There are no limits on the number of administrators and all remote support activity is logged to provide a complete audit trail for security compliance and service delivery metrics Importantly you can clearly define which of your support staff can access particular features Our remote support capability offers a board range of functionality Remote command line access e File transfer e Remote Windows services management e Task manager Event log viewer e Registry editor Remote Screenshot e Windows Remote takeover of background session using RDP e Shared console remote support e Optional Privacy Mode end user acceptance of remote support session e Support multiple devices at the same time in single remote control panel e Quick jobs execute on
15. vice and light on the network and with all comms from the agent outbound only on port 443 it is domain and network agnostic If the device can see the Internet it can be securely managed and monitored with no network changes required We have designed and built CentraStage to scale seamlessly on demand So whether you are a small business with 100 devices or a multi national with 100 000 CentraStage solves the challenges presented by managing endpoints on any scale e Manage every device through a single platform Windows OSX iOS Android and SNMP e Scale seamlessly from 1 device to 100 000 e Works securely over existing networks giving you complete visibility of your estate from servers and workstations to laptops tablets and smartphones e Provides true unified endpoint management audit monitoring management and support for all devices e Powerful API delivers simple integration into existing business platforms such as service desk and service management solutions e Get on the front foot with endpoint management monitor availability capacity and performance of every endpoint and receive alerts when thresholds are breached e Fully centralised patch management to automate your OS and 3rd party patching needs e Pre built packages for over 140 commonly used applications and utilities e Out of the box reporting on your IT delivery including hardware and software inventory licensing monitoring events response times re
16. word engine and Two Factor Authentication for system logins and all internal authentication uses a One Time Pass word OTP process to ensure no passwords are ever stored beyond the life of a real time process All communications through the fully web based Ul and all management communications to client side systems are encrypted using Secure Socket Layer with 256 bit keys Any software downloaded for management uses a digitally signed installer and an approval process to give complete control over which devices are added to an account Data Sheet M CONTACT US CONTACT US TODAY CONNECT WITH US Website Blog www centrastage com www centrastage com blog sales centrastage com Y CentraStage 44 0 870 490 7699 UK I N linked com 1 949 202 1474 US company centrastage limited
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