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S.T.A.M.P. User Manual

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1. Change Part Status to Out for Repair Change Add Reason to choose most appropriate selection Note The most common selection will be FC Failed Component from floor going out for repair Under Comments add any additional part information that is important to this part 28 2 Part Information TAG FKC1005 Registration Date 12 19 2007 9 18 33 AM Serial Number 123456 Part Purchase New Repaired Commodity General Electronic Key Component LJ Is Key Component Sub Commodity Part Status Class Code Out for Repair v Manufacturer TEMPOSONICS Disposition 1 Active Tag v Add Reason FC Failed Component from floor going out for Rep Model 011012070206 TRANSDUCER Core Replacement Model Country Unknown Exchanged For Plant Part Number 24 534 897 Comments Corp Part Number 103 789 01 Tag Replaced Date Tag Replaced Scrap Date Authorizer Use MMS Location Reason On the Parts Inventory page complete the following under Machine Information 13 Enter appropriate information on the Project Line 14 Click on open button on the Department line 15 Enter the department number a Click on search b Choose the department number in the list c Ifthe department number does not exist requires editing or needs to be deleted click on options 16 Enter Zone information if applicable 17 Enter Machine BT Asset 18 Enter Machine Name OP 19
2. ii Location 2 Scrap S T A M P User Manual Rev 1 55 Part Screen Scrap Part replace screen shot when part status scrap make three fields mandatory Part Information TAG CT102663 Registration Date Serial Number Part Purchase New Repaired Commodity Encoders v Key Component CI Is Key Component Sub Commodity Lepen art Status Class Code SCRAP 93 Scrap After Attempt to Repar Manufacturer DYNAPAR Add Reason Model HA625 1024 0341 ENCODER open options Core Replacement Model Country USA Exchanged For Plant Part Number 84993 A Comments Corp Part Number Tag Replaced Date Tag Replaced lt T Scrap Date 10 29 2007 enge Ruthorizer Anthony Hamlett Use Data Cleanup 4 MMS Location Information Location Type UDT UNDETERMINED Department Process Driven Machine Rack Number Door Number Other 2 STAMP Location Information Location Type Normal Location Type Current Location 1 CTT Location 2 CRIB Location 3 10 05 01 Location 3 Location 4 Location 4 Location 5 Location 5 Location 6 Location 6 Synchronize Locations K S SERVICES INC 56 iii Disapproval of order Return Not Repaired RNR part 1 Update repair ticket d S T A M P User Manual Rev 1 Go to Repair Tickets and click on Repair Ticket from Home Page Click View Repair Ticket Select Customer Plant and enter in
3. mg In Service ailure Analysis By Brass Tag ure Analysis By Manufactures iure Analysis by Mfz Dept Date ture Analysis By Model Analysis by Plant Part Number lure Analysis Data Only dure Analysis Details TMM puilt TMC Ana oo tag or Re Inven entory By Crib Inven entory By Location Inventory By Manufacturer Inventory By Part Status Inventory By Part Status Data Onl Inventory Recertification Inven ame With Part Status aired 4 or More Times K S SERVICES INC 96 S Machine Used On By Model i amp Mean Time Between Failure z Open Orders Data Only Open Orders By Department Open Orders By Department Vendor Open Orders By Priority Open Orders Matrix Open Orders Past 20 Days Open Orders Worksheet for Time Range Out Of Service Out Of Service Returned i i F ji A A an Plant Part Numbers Availability Plant Part Numbers Shipped Quoted Not Approved Quoted to Approved Receiver Service Calls Repair History for 13 Months Repair History Of Repair Tag Number Repair History Of StampID RO To Invoice Scrapped Shipped To Quote KPI Shipped to Quote 10 Days or less Shipped to Quote 7 Days Worksheet Shipped to Quote All Stamp Daily Data STAMP Direct Shi STAMP Receiver STAMP Service Call Shipper STAMP Shipper i E Ji pn gi git H H gH
4. Plant FLE Ford Lima Engine Tag Number FLEDS946 Add Tag to List Tags for Bar Code Generation Delete Tag from List a cas K S SERVICES INC 70 f 4 f eee NEN SOP p Me Abete tom e Multiple Bar Codes Generate Bar Codes To print barcode properly Please install barcode font Bar39M on local machine if it is not installed Customer FORD MOTOR COMPANY v Plant FLE Ford Lima Engine v rnme C EEEN Tags for Bar Code Generation FLE05946 FLE08410 Delete Tag from List Mandatory Fields Generate Bar Codes mA a CO ee Tth vi Hit Generate Bar Codes Note You may generate Bar Codes for more than one S T A M P Id at a time You are also able to generate S T A M P Id s multiple times and delete tags from the list as well Click on the Tag Number you wish to delete and then click Delete Tag from List button A screen will appear with the bar codes for the S T A M P Id s entered Generate Bar Codes Windows Internet Explorer SEE Wy amp http www k and s com newstamp Parts GenerateBarCodesRpt asp vii e Xx coe O O O Piv Google G v coo EF YP Bookmarks E Popups okay Y Chek v Settingsv w amp f Generate Bar Codes A A d E Page E Toos FLE05946 FLE0841 KNOLL MASCHINENBAU GmbH SEW EURODRIVE KTS25 50 T5 A KB BSKF502EBH070000 1012728483R HIGH PRESSURE COOLING PUMP MOTOR GEARBOX FLE NP STORES FLE NP STORES D30C1 S T A
5. S T A M P User Manual Smart Total Asset Management Program The S T A M P user manual provides a step by step guide on how to use the S T A M P software in order to manage your customer s assets to process repairs and provide reporting The latest revision of this manual is located on the K S web site https quality k and s com Table of Contents POO SS sess tape asa E E aude wae em ecanesacnd suaasentene eciced Rann seumacetrees 4 CODO gear ee ree eer ee Senne eae te he rn er CR oS OP er ce ere nr ar ree en eee ere erro ree nr er eee 4 Bead LM Co hs ere me tener ren soe te tee ranma O TE Roe ora PREY Ene eS sa Se ae eee en 5 Slave Mele oa 5 aazesecaies asics ersmaaet aos yiatoanaai ontamerceasac is EE eI 5 Order TV De IATORMIALI ON eisista evsecssevsacdaniesaues savasetaea wanted NN 6 SENICE TV OS MPO hi aUtlON easiagitcecenceccetc cee sieweeatea E eee esa AE 8 Repair Status Norma UON asaini E E E T sesame 9 SHOWS HOr MaN annar E aaaascadeantettetactiwaseraeuaciaceaamecaoaateaeees 11 Repair V ndor INFORMAUON siren a a atee ieee eae ala decent 11 COSt SaViliSS MTOR MACON an a siarel el oleeeiad aces densiveauscetule nie nna teces a uidaee eo eaveeeaeunedss 10 Warrantin ormatOn seinnaa A N 11 PADA K a E TEE E ENE 12 Customer Service NIOM UON essre a N TNN AN 13 Other Services Provided DW IKE S csestsses caine anivssnasetestentarradecoswwen pettns pnciealnantuadodeaatisdaehevien ven ea aa 13 As Wital 0 21 ges 9 ii
6. Service Type To Be Evaluated s RPCS Finished Date 10 30 2007 2 18 55 PM Repair RO Information Repair Vendor MAR TEC PRODUCTS Suggested Repair Facilities Vendor Contact FAHAT No Suggestions Available RO 1666407 KRS PO asa RMA Packing Slip Shipped Date 09 28 2007 RPCS Received Date Quote Date 10 11 2007 RPCS Quoted Date 10 11 2007 2 48 48 PM RPCS Disposition Disposition Date 10 17 2007 RPCS Disposition Date 10 16 2007 10 00 16 AM Reason Estimated Return Date 11 17 2007 Revised Estimated Return Date calendar T calculate D Notes Comments amp Instructions Shipping Instructions PACKING SLIP AND BOX MUST BE MARKED ATTN CATHY KUNAK K 5 G DOCK FREIGHT CARRIERS FOR RETURN SHIPMENT DHL 877 S69 367232 FOON ACET 1927N1N647 Foo Customer Notes Turnaround 31 Day s Return Date 10 29 2007 Problem Found Parts Replaced Possible Cause lt ii gt K S Comments 9 ON HAND Define Problem LOW PRESSURE SEND OUT FOR ANALYSIS REPAIR Resolutions NO REPAIR REPORT WITH PART TIB Number Repair Finished Date 10 29 2007 calendar D gt POD Number 12983 K S SERVICES INC 62 2 Update Part Status a Change Part Status to In Stock If the plant has an emergency situation and requires the part be installed immediately in a machine proceed to step F PARTS FROM CRIB TO FLOOR amp PARTS INTO MACHINE b Upd
7. What was the original machine breakdown or fault What sequence of events took place to get the machine up and running What is the customer s application xxxii Information required to create the repair ticket and initiate a Turnback is now complete Click Add Record Repair Finished Date Clear Data Add Record K S SERVICES INC 110 Once record has been added a screen will be displayed confirming that the Repair Ticket has been added to the repair table Row Added to the to table repairs Repair Tickets Windows Internet Explorer EEx GA http www k and s com newstamp stamprepairs ViewRepairs asp Operation View amp CusND 46 amp PlantID 196 amp MaintError V 7 X Pe File Edit View Favorites Tools Help w we GRepair Tickets eS RB me E ae e G Toos MMS Stamp MMS Management System ms visu STAMP HOME ADMIN PARTS WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS TESTS REPORTS SEARCH LOG OUT Search Repair Tickets Open New Repair Ticket Row to the to table repairs Date Num TST12345678 0 6 26 2007 Test Plant For K S TEST Pending Services CUSTOMER Repair FME00287 12345678 6 11 2007 123 Test Plant For K S TESE Complete 2 fi Services CUSTOMER EREE T E internet R 100 The Turnback form will be available for Operations to view once you ship the unit and it is received at the repair facility b Viewi
8. Create Shipper Print Reprnt Shipper Create Receiver rint Reprunt Rece View Repair Ticket New Repair Ticket Update Repair Ticket Delete Repair Ticket Create Shipper Print Reprint Shipper Create Receiver Print Reprint Receiver http www k and s com stamptestapp stampreparrsManthepars_l asp7act i Start Irbox Microsoft Out turnback screershots T STAMP Turnback Wor S T A M P User Manual Rev 1 115 iii Enter in Tag Number S T A M P ID Ensure customer amp plant are correct iv Click Go MMS Total Asset Management mara Liburdi STAMP WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH Ke eke tg View Repair Ticket Customer TEST CUSTOMER w TST Test Plant For K S Services x Tag Number TST00006 E Check for Exact Match Mandatory Fields v Choose the Turnback no and click update Search Repair Tickets Open New Repair Ticket Page 1 of 1 1 Tag Num RONum Rep Ticket Date Ticket Num Status TST00006 0 9 6 2007 Test Plant For K S Services TEST CUSTOMER Pending Repair K S SERVICES INC 116 vi Click View Turnback Repair System Windows Internet Explorer 69 v http www k and s com newstamp stamprepair File Edit View Favorites Tools Help we a Repair System _Maintrepairs asp RepairID 20 17399 18Operation Update F 4 x lt Live searc pe a Warrant
9. Ji i E Ai gi zi zi pi Summary Bill GST Canadian Summary Bill Cover Sheet Summary Bill Cover Sheet Cost Center Only Summary Bill Data Only TAT By Department Vendor TAT By Vendor Line Graph TIE Num Top 10 by Repair Dollars Top 10 Repair Dollars By Customer P N Top 10 Repairs By Customer P N Top 10 Repairs By Manufacturer Top 10 Repairs By Model Top 10 Scrapped Tum Around Time TAT By Vendor Warranty Items Returned Warranty Items Shipped Zero In Stock Upfront Engagement is only used if you are running upfront engagement og S7 Barcode GEMA Upfront Engagement S T A M P User Manual Rev 1 97 iv Click ona Main Category E g ROAM Reports v Click on a Sub Category E g Open Orders Approved Not Finished ROAM Reports pi proved Roam Report se Items Finished Roam Report Items Invoiced Roam Report Items Priced Roam Report Items Quoted Roam Report Items Received Roam Report a Net Not Paid Roam Report ae g Open Orders Approved Not Finished 2 Open Orders by Customer Name baii gi Open Orders Quoted Not Approved pai Received Not Quoted Roam A 2 Sales Report By Region Stamp vi Select a file type Viewer Option All reports default to Acrobat PDF If you would like to manipulate a report choose Excel Data Only as your file option vii Enter in required information viii Click Execut
10. RMA RGA RA RPCS Received Date Z S RPCS Quoted Date RPCS Disposition RPCS Dispositioned Date oZ oOo O calendar calendar RPCS Non Disposition Reason Revised Estimated Return Date Turnaround Time Under the Costs amp Fees Section complete the following xxiii XXIV XXV XXVI xxvii Costs amp Fees Summary Bill Date Machine BT Num 2 5075E 120 1 Cost of New 4 620 00 Estimated Repair Cost 0 00 Fill out Plant Personnel name of the person who reported the failure The In Service date should already be in the system updated from the Part Status screen The Out Service date should already be in the system updated from the Part Status screen Enter in Downtime In Hours Click the Fail On Install box Plant Personnel In Service Date C Unknown Out Service Date Downtime In Hours 0 gt o Failed On Install calendar RPCS Exchange Price OOOO O O RPCS New Price OO O Previous Repair Cost 2 100 00 Evaluation Fee 0 00 Repair Cost 0 00 Invoice Num Cost Savings 0 00 K S SERVICES INC Tax 0 00 Transaction Fee 0 00 Labor Cost 0 00 Invoice Date calendar Cost Savings Type Select A Cost Savings Type v 108 Plant Personnel Enter in the name of the customer who reported the unit failure In Service Date This information should already be in S T A M P date unit was re
11. STAMP ID FLEQS946 KNOLL MASCHINENBAU GmbH Repair Ticket Number Manufacturer Model KTS25 50 T5 A KB Model Description HIGH PRESSURE COOLING PUMP Repair Information Cost Center Customer PO B63RL07268970 Work Order Department 5075E DURATEC D35 RFS539682 BOL637112 SFLE2007 0000264 Returned Not Repaired Cust Shipper K 5 Shipper Priority Service Type Repair RO Information Repair Vendor MAR TEC PRODUCTS options Vendor Contact a NOY HATCH options RO 1666407 Details Shipped Date 09 28 2007 Disposition Date 10 17 2007 calendar Estimated Return Date Return Date 10 29 2007 Notes Comments amp Instructions Shipping Instructions PACKING SLIP AND BOX MUST BE MARKED ATTN CATHY KUNAK K S G DOCK FREIGHT CARRIERS FOR RETURN SHIPMENT DHL 877 Ca 3A 79 SOOM Arr Te TSe3ani nea Fro Eanes Customer Notes K 5 Comments 0 ON HAND Define Problem LOW PRESSURE SEND OUT FOR ANALYSIS REPAIR Resolutions RETURNED NOT REPAIRED TIE Number POD Number Customer Fields Plant Approved Date 10 17 2007 K S SERVICES INC 68 Revised Estimated Return Date _ calendar J gt A e Key Component Call Date 09 28 2007 Part Serial 202 Plant Part Number Corporate Part Number Request Number RQO 285R03 Release Num MISC716108 Requestor AREA 2 Item 1 Buyer REES Receiver Num Customer Dir
12. Warranty Repair Repair Status RPCS Status Quoted Not Approved RPCS Finished Date O Z O O Repair RO Information Repair Vendor K S SERVICES INC Suggested Repair Facilities Vendor Contact K S Southgate ekK S Southgate RO 1687272 K S PO RMA RGA RA Shipped Date 02 06 2008 calendar RPCS Received Date Quote Date 02 21 2008 RPCS Quoted Date RPCS Disposition Disposition Date RPCS Disposition Date FF RPCS Estimated Return Date gt gt l eee E Reason Estimated Return Date Revised Estimated Return Date Return Date Turnaround K S SERVICES INC 48 Costs amp Fees Summary Bill Date calendar Current Op and Station Machine BT Num 2 5077 TEAM 6 CML MAIN PANEL Cost of New 2 225 88 Estimated Repair Cost 430 00 RPCS Quoted Price 430 00 RPCS Exchange Price RPCS New Price Average Repair Cost 2 800 00 Previous Repair Cost 2 800 00 Evaluation Fee 0 00 Repair Cost 0 00 Invoice Num Cost Savings 0 00 Warranty Information Warranty Type REPAIR Warranty Vendor K s SERVICES INC Warranty Start Date 41 19 2007 Warranty Comments 12 MONTH WARRANTY K S WARRANTY BEGINS ON DATE OF SHIPMENT S T A M P User Manual Rev 1 49 PlantPersonnel O Z o Z oo O In Service Date sisii C Unknown 2 6 2008 Out Service Date Downtime In Hours Failed On Install Tax 0 00 Transaction Fee 0 00 L
13. service and enter into database a b Customer requires a part Requisition part out of crib Remove Inventory Control Card from part Fill out Inventory Control Card with Name Date Department Machine and S T A M P Id Drop off Inventory Control Card at specified boxes location s Receive Inventory Control Card from customer Inventory Control Card bar code amp Envelope completed g Update Part Status i Change Part Status to In Service ii Update Department Machine BT Asset Machine Name Op and the In Service Date S T A M P User Manual Rev 1 75 iii Update Current Location 1 to Machine Name Op iv Click Update Record Part Screen Part in a Machine 4 Part Information TAG FLEOS946 Registration Date 09 28 2007 Serial Number Part Purchase New Repaired Commodity Pump General w Key Component C Is Key Component Sub Commodity Part Status Class Code v i tion rm z Manufacturer KNOLL MASCHINENBAU GmbH Pop 1 Adiva Tag Add Reason FC Failed Component from floor going out for Rep Model KTS25 50 T5 A KB HIGH PRESS p2 gong s Core Replacement Model Country Unknown Exchanged For Plant Part Number n Comments Corp Part Number Tag Replaced Date Tag Replaced Scrap Date Authorizer Use MMS Location Reason 4 Machine Information UFE CO Is UFE UpFront Engagement Project Line In Service Date 11 7 2007 D
14. Copyright 2002 K S Services Inc All Rights Reserved Redistribution of any portion of this site is forbidden without prior written permission Not for use or disclosure outside K S Services Inc except under written agreement About this page contact Stamp Administrator http www k and s com newstamp stamprepairs RepairMenu asp act R K S SERVICES INC 104 vii Click New Repair Ticket Repair Options Windows Internet Explorer Go E http www k and s com newstamp sfamp File Edit View Favorites Tools Help MMS Stamp MMS Management System mars tiburai HOME ADMIN PARTS WARRAN Y LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Repair Options S T A M P User Manual Rev 1 105 viii MMS WELCOME K S SERVICES INC Go Total Asset Management mara Liburdi WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS View Repair Ticket Tag Number Search Customer TEST CUSTOMER x Plant TST Test Plant For K S Services w Tag Number TST00008 C Check for Exact Match OR YOU CAN SEARCH BY RO View Repair Ticket Customer TEST CUSTOMER Plant TST Test Plant For K S Services OR YOU CAN SEARCH BY RO Mandatory Fields 106 Tag Number TSTOO0008 Select Customer Plant and enter in the Tag Number S T A M P ID No and click Y STAMP REPORTS SEARCH LOG OUT Tag Number Search
15. Direct Shipper is used for parts being shipped to Customer Directed vendor S T A M P User Manual Rev 1 43 v Billing will always default to K S Services Inc for both shipper types a If your customer requires a direct bill to the plant instead of K S choose your plant on the drop down menu Note Only plants that are directly billed will be found on the drop down menu Billing represents invoicing the cost of repair and not the shipping costs for the part The majority of customers use their own preferred shipping carriers and pay for shipping costs vi Click GO vii Check the Add to Shipper box viii The Use Autofax Feature is always checked This feature automatically faxes your shipper to a K S Customer Service representative if the job is a Directed repair ix Click Print Shipper x The Print Shipper Batch is used to creating multiple summary shippers at once When you have more than one item that needs to be shipped click all the Add To Shipper boxes and then click Print Shipper Batch K S Shipper Repair Ticket Add To Shipper Call Date Repair Tag Ticket Tag Status 1 d 7 27 2007 FKC09016 Pending Shipment 2 a 7 27 2007 FKCO9091 Pending Shipment 3 d 7 27 2007 FKC09428 Pending Shipment 4 12 19 2007 105 FKC1002 Pending Shipment Use Autofax Feature Print Shipper Batch 2 Shipper will be printed in PDF K S SERVICES INC 44 A Shipper will be displayed Shipper For K S Ser
16. Disposition Active Tag Manufaturer TELEMECANI TELEMECANIQUE Purchase Vendor 0 Serial Number 21052500757 Country Of Origin Registration Date 8 16 2007 Purchase Date Purchase Price 0 WO Number PO Number RO Number REQ Number RFQ Number Part Comments category Sub Category Model Model Manufaturer Model Number Model Description Model Serial Number Cost Of New New Cost Date New Cost Source Model Weight Country CURRENT Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 NORMAL Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 UDT UNDETERMINED Department Process Driven Machine Rack Number Door Number OTHER Warranty From Warranty Type Warranty Starts On No of Months Under Warranty Warranty Ends on Comments K S SERVICES INC D35 ORIGINAL PART Custom Fields For The Plant Model Details General Electronic 0 TSXP57203M CONTROLLER PLC TELEMECANI TELEMECANIQUE TSXP57203M CONTROLLER PLC 0 USA Model Specifications None Locations FLE 5060 90 FLE NP STORES D 5 A 3 Warranty NORTHWEST CRESCENT ELECTRIC SUPPLY OEM 6 12 2006 36 6 11 2009 D35 78 iii Search for Parts by Location You may narrow down your search by using all five conditions 1 Choose All for Location Type Search Parts Apparatus By Location r i Customer Plant FLE Ford Lima Engine vi Ga Location Type All v
17. If the part needs to be delivered to a particular dock on return place this information into this field E g If the customer requires a certain carrier to be used place this information into this field xxiii Under Customer Notes place any information that you would like the customer to see Note This field is viewable by the customer xxiv Under K S Comments place any comments specific to the part or repair Note This field is not viewable by the customer xxv Under Define Problem describe the defects of the unit This information would come from the failure tag or discussions from the customer maintenance personnel Notes Comments amp Instructions Shipping Instructions Box must be marked Attn to Taylor Smith Box must be shipped to Dock F Customer Notes K S Comments 3 on hand Define Problem jot reading position Resolutions TIB Number POD Packing Slip Shipper Customer Fields Plant Approved Date S T A M P User Manual Rev 1 41 Problem Found Parts Replaced Possible Cause Test Results Information required to create the repair ticket is now complete xxvi Click Add Record calendar Clear Data Add Record A window will be displayed with confirmation of the Repair Ticket entry and all open Repair Tickets STAMP MMS Total Asset Management mars tiburdi WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Search R
18. Name and Station Machine Information UFE C Is UFE UpFront Engagement Project Line A In Service Date Department 0055 TRUCK PAINT TRUCK PA Out of Service Date 12 19 2007 Zone 7 Of Days In Service Machine BT Asset 436 Machine Bar Code Sub Assemb Barcode Machine Name OP Spray Booth Station 5S Sub Lvl Assem Barcode Talie Last Maintenance Date Work Order Number vii Update S T A M P Location Information 1 Enter Location 1 plant code E g Ford Lima Engine FLE K S SERVICES INC 36 2 Enter Location 2 crib location or department no E g NPS Non Production Stores 3 Enter Locations 3 4 5 amp 6 racks shelves sections etc This location will be dependent on how the customer stores their inventory E g Ford Lima Engine is storing the part in Non Production Stores in Section D Row 5 Rack A Shelf 3 4 Under Current Location Type Enter plant code 5 Enter Location 2 as bad shelf 4 STAMP Location Information Location Type Normal Location Type Current Location 1 FKC Location 1 FKC Location 2 NP Stores Location 2 Bad Shelf Location 3 D Location 3 Location 4 5 Location 4 Location 5 A Location 5 Location 6 3 Location 6 Synchronize Locations UPDATE Record viii Click Update Record UPDATE Record S T A M P User Manual Rev 1 37 Some customer s require shipping documentation before creating a repair ticket and
19. Part Status screen S T A M P User Manual Rev 1 53 Repair Ticket Screen Scrap Part Part Information STAMP ID CTTO2663 Repair Ticket Number Manufacturer DYNAPAR Model HA625 1024 0341 Model Description ENCODER Repair Information Cost Center Customer PO No PO Work Order 07 97276 01 Department 218 218 Cust Shipper RFS5S36489 K S Shipper SCTT2007 0000211 Priority Normal Service Type Repair RO Information K S SERVICES INC Repair Vendor Vendor Contact 25 lawon RO 1667802 calendar calendar Shipped Date 10 04 2007 Quote Date 10 26 2007 Disposition Date 10 26 2007 CEstimated Return Date 10 26 2007 Return Date 10 26 2007 Costs amp Fees Summary Bill Date 10 26 2007 Machine BT Num TUBER 06 Cost of New 355 67 Estimated Repair Cost 163400 RPCS Exchange Price Previous Repair Cost 0 00 Evaluation Fee 0 00 Repair Cost 0 00 Invoice Num Cost Savings 163 00 54 K S SERVICES INC Revised Estimated Return Date Key Component Call Date 10 04 2007 Part Serial Plant Part Number 84993 Corporate Part Number Request Number Release Num Requestor R HYMAN Item 1 Buyer D SPIGNER Receiver Num K 5 Inside Order Type Repair Status Returned RPCS Status Complete Scrap 10 29 2007 12 07 35 PM RPCS Finished Date Suggested Repair Facilities K 5
20. Problem found Parts replaced Possible Cause and Test Results i If no Repair Report comes with part you will not be able to enter the information for the fields above Please denote No Repair Report with Part under Resolutions You must contact the vendor for the repair report and continue calling until you receive the repair report g Enter POD number Packing Slip No Under Repair Finished Date enter date part was received i Click Update Record Once you click Update Record the system will automatically take you to the Part Status screen S T A M P User Manual Rev 1 61 Note If no packing slip was received with the returned part you must create a receiver Once the part status has been completed you must create a receiver Repair Ticket Screen for a Repaired Part Coming In Part Information STAMP ID Repair Ticket Number Manufacturer Model Model Description FLEQS946 LEPS 22 KNOLL MASCHINENBAU GmbH KTS 25 50 T5 KB HIGH PRESSURE PUMP Key Component Call Date 09 28 2007 Part Serial 202 Plant Part Number Corporate Part Number Repair Information Cost Center Request Number RQO 285R03 Customer PO B63RL07268970 Release Num MISC716108 Work Order Requestor AREA 2 Department 5075E DURATEC D351 Item 1 Cust Shipper RFS5S396982 BOL637112 Buyer REES K S Shipper SFLE2007 00002784 Receiver Num Priority Normal ka Order Type Repair Status RPCS Status
21. RPCS Non Disposition S E Reason Estimated Return Date calendar Revised Estimated Return Date calendar Returned On calendar Turnaround Time calculate The Costs amp Fees section should only be filled out if the part going out for repair is a Turnback Fail On Install See Overview Section in manual for details xvii Fill out Plant Personnel name of the person who reported the failure xviii The In Service date should already be in the system uploaded from part status screen xix The Out Service date should already be in the system uploaded from part status screen xx Enter in Downtime In Hours xxi Click the Fail On Install box K S SERVICES INC 40 Repair Costs amp Fees Summary Bill Date Current Op and Station Machine BT Num Cost of New 6 200 00 Estimated Repair Cost 0 00 RPCS Quoted Price RPCS Exchange Price RPCS New Price Average Repair Cost 0 00 AT THE TIME OF REPAIR Previous Repair Cost 1 113 60 Evaluation Fee 0 00 Repair Cost 0 00 Invoice Num PlantPersonnel o O In Service Date 02 15 2005 C Unknown Out Service Date Downtime InHours 0 _ o Failed On Install Tax 0 00 Transaction Fee 0 00 Labor Cost 0 00 Invoice Date calendar Under the Notes Comments amp Instructions section complete the following xxii Under Shipping Instructions place any special shipping instructions or return instructions E g
22. Repair Ticket Create Shipper f Print Reprint Shipper iii Select Customer Plant and enter in the Tag Number S T A M P ID No or type in the RO iv Hit Enter or click Go K S SERVICES INC 38 Tag Number Search Customer Plant RO FORD MOTOR COMPANY FKC Ford Kansas City Tag Number FKC1002 OR YOU CAN SEARCH BY RUO New Repair Ticket Mandatory Fields ae ie _ s ee a a e N Under the Part Information Section complete the following V Part Information STAMP ID Component Failure Tag Manufacturer Model Model Description Enter in the Component Failure Tag Some plants use a K S failure tag and some use their own failure tag a Ifa failure tag does not have a number enter in No Tag Number in the field FRC1O02 Key Component 105 Call Date 12 19 2007 TEMPOSONICS Part Serial 12345853 0110120703101000 Plant Part Number 1012156987R BOX Corporate Part Number 1012156987R Under the Repair Information Section complete the following Vi Vii viii Xi xii S T A M P User Manual Rev 1 Fill out Request field Fill out the PO Line Item field with the line number on the PO Fill out the Buyer field plant purchasing contact Fill out Customer Shipper field enter customer s shipping document number Select Order Type Select Priority as Emergency Rush or Normal Service Type defaults
23. SL Ascending AZ Please select your repair criteria Field Tools Add Field Seled AField W seeaa Condition OOOO i Srlrcb A Sue R The AND Condition is used for the following section Please select your date criteria Field Tools Add Field CCS Warranty Denied Select A Value Ka Search System Neen eth ty a S S T A M P User Manual Rev 1 87 xv Parts by Specs and Location STAMP Parts by Specs and Location screen best viewed in a 1024x768 resolution ten ai oa aon Yate Yon tk ae Search System STAMP Parts By Specs and Location Search Criteria Customer FORD MOTOR COMPANY v Sort By Manufacturer w Ascending A Z Plant FLE Ford Lima Engine v Model Number Ascending A Z v STAMP ID Ascending A Z i lt s lt E Use MMS Location Header Style Please select your specific spec criteria Field Tools Remove Field Add Field Select AField Select Condition OOOO S a A Please select your specific location criteria Field Tools Remove Field Add Field SelectAField __W SelectA Condition OOOO a L xvi Parts by Location STAMP Inventory By Location Search screen best viewed in a 1024x768 resolution K STAMP Part By Location Search Criteria Customer FORD MOTOR COMPANY v Sort By Location Type Ascending A Z Plant FLE Ford Lima Engine he Location 1 Departmer Ascending A Z Location 2 Process Ascending A Z Please selec
24. Scrap Date Authorizer Reason open Registration Date Part Purchase Key Component Part Status Class Code Disposition Clear Data ADD Record 12 19 2007 9 18 33 AM O new Repaired Oo Is Key Component Select A Part Status Class Code 1 Active Tag Select An Add Reason Add Reason open options Core Replacement Exchanged For Comments calendar Use MMS Location 2 Machine Information UFE C Is UFE UpFront Engagement Project Line Department Zone Machine BT Asset Machine Name OP Station Technician Work Order Number 4 Motor amp Pump Information In Service Date Of Days In Service Machine Bar Code Sub Assemb Barcode Sub Lvl Assem Barcode Last Maintenance Date Brass Tag Cur Lead Position Select A Lead Position Pump Attached C Has Pump Attached Pump Serial Pump Manufacturer Pump Model A Maintenance Information QC Status QC Date Last Run date Shaft Rotated Date l Consignment Purchase Information Consignment o Part Is Consignment Purchase Vendor Purchase Price REQ Number 4 Warranty Information Warranty Type UNKNOWN v Warranty Vendor Warranty Start Date J MMS Location Information Location Type Department Process Driven Machine Rack Number Door Number Other 4 STAMP Location Information Location Type Norma
25. covered by a specific limited warranty depending on the item s application This warranty will be unique to the individual product and will be quoted on a repair by repair basis All warranties do not apply when misuse abuse misapplication physical damage contamination swapping of internal parts or components or other outside influences not normally associated with proper operation of the repaired item are evident S T A M P User Manual Rev 1 11 Warranty Type Type of Warranty There are 5 warranty types when updating warranty information 1 OEM Used for Original Equipment Manufacturer OEM repairs only 2 OEM New Used for new parts purchased from Original Equipment Manufacturer OEM 3 Repair Used for all repair providers except OEM repairs and K S repairs that are eligible for a 12 month in service warranty 4 Unknown Used for Customer Directed or K S OSS repairs Warranty start date begins on date of shipment You cannot use repair type because the system will prompt you for a warranty start date which you do not have For an OEM new part you may simply not know the warranty provided and must leave the field as unknown 5 None Repair not eligible for warranty There are 2 warranty status s available to you when updating warranty information 1 Active When an assets warranty is currently being honored 2 Inactive When an assets warranty will no longer be honored due to in approp
26. drop off the inventory control card and envelope to the K S Services Account Manager in order to change the status and location of the part Order Type Information Order Type Defines who is repairing the part and at who s direction There are two main Order Types Tiered and Non Tiered They are defined as follows e Tiered A repair whose repair provider is directed by the customer e Non Tiered A repair whose repair provider is not directed by the customer For shipping amp billing purposes Customer directed Tiered and Non directed Non Tiered orders are broken down further into 7 order types 1 Customer Direct Repair that is directed by the customer The customer determines the repair vendor and the part s are shipped directly to the repair vendor 2 Direct Partner Partner of K S K S has a written agreement with Item may be shipped directly from the plant or to a K S Facility and then to our partner E g Threadcraft Detroit Air amp Electric 3 K S Direct Repair that is directed by the customer that is received at a K S Facility first and then shipped to the vendor 4 K S Inside Non Tiered repair performed by a K S technician at a K S facility 5 K S Inside Partner Non Tiered repair performed by a technician at a company that is owned by K S E g Beech Services Kennedy Repair Service Superior Spindle Service Aztecnology MSRP 6 K S Partner OSS Non Tiered repair that is sublet to a
27. e Assistance with proper in service to spares ratios e Identification of excess and obsolete equipment S T A M P ID Asset Tag A sticker tag attached to an asset for identification purposes The asset tag has two identifiable parts to it The first part consists of a 2 to 5 letter prefix which represents the customer plant second it has a 5 to 9 digit number after the letter prefix which is generated in sequential order The combination of letters and numbers cannot exceed 12 characters The asset tag number is generated by the Account Manager Also the Account Manager affixes the tag to the asset in an area that is close to the model tag For electronic items please be sure to avoid placing the tag on any components that might be removed e g PROMs solder traces batteries and other related material For motors and hydraulics brass tags paint pens and engravers can be used to identify the part This is to avoid losing the S T A M P ID tag due to heat and or liquid contamination All parts going in and out of inventory require a S T A M P ID Repair Order Number RO Number assigned to the customer s part to track it through the repair transaction S T A M P User Manual Rev 1 5 Inventory Control Card A card that signals that an asset has been put into service It is the responsibility of the customer to fill out the inventory control card envelope with the name department location and machine name number and
28. qualified repair source or OEM This occurs when K s cannot perform the repair or testing of a part due to unavailability of parts prints or testing capabilities 7 Customer Vendor Tiered Repair where K S does not issue a purchase order to the vendor It is the customer s responsibility to pay the vendor directly K S SERVICES INC 6 Priority Classification of urgency of the repair There are three priority options Normal Standard turnaround time Rush Expedited turnaround time No Spares in stock or High Usage Item s may create an out of stock situation Emergency Urgent situation required turnaround time is immediate Machine Down production has been decreased or stopped or is in imminent danger of stopping Service Type Information Service Type Type of work done for the customer There are 19 service types 1 2 o o No p 10 11 12 13 14 15 16 Calibrate Test and adjust the accuracy of the measuring instrument Consignment Repair A repair of an item that is part of a K S run consignment program K S owns this part that is stored on site at the customer s plant and is not paid for until the customer uses it Core Repair amp Store in Warehouse Repair motor and store in K S warehouse Note Only for customers engaged in the motor management program Core Repair amp Return to Plant Repair motor and return to plant Note Only for customers engag
29. start date which you do not have For an OEM new part you may simply not know the warranty provided and must leave the field as unknown None Repair not eligible for warranty Close S T A M P User Manual Rev 1 31 On the Parts Inventory page complete the following under S T A M P Location Information 2 STAMP Location Information Location Type Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 Normal FKC NP Stores D 5 A 3 2 Picture Information Picture 1 Picture 2 Picture 3 Picture 4 K S SERVICES INC 33 Enter Location 1 plant code E g Ford Lima Engine FLE 34 Enter Location 2 crib location or department no E g NPS Non Production Stores 35 Enter Locations 3 4 5 amp 6 racks shelves sections etc This location will be dependent on how the customer stores their inventory E g Ford Lima Engine is storing the part in Non Production Stores in Section D Row 5 Rack A Shelf 3 36 Under Current Location Type enter plant code 37 Enter Location 2 as Bad Shelf Location Type Current Location 1 FKC Location 2 Bad Shelf Location 3 Location 4 Location 5 Location 6 UPDATE Record 38 Add a Digital picture of the part if you have one Only jpg files can be used a First copy the picture on the local machine S T A M P is running on E g Save File As Desktop My Documents My Pictures b In Picture Information s
30. tested and passed final inspe Measure the defect s and collect critical Ana Determine what inputs to the process as well as the process itself are affecting the output List Test stand name Duration of test Type of test Bench or System and Test Results Improve Permanent Corrective Action Containment Plan Control Prevention Plant Root Cause Analysis Oks Ooss Ocustomer OC No Fault S T A M P User Manual Rev 1 131 x vi Under the Root Cause Section click which option applies K S OSS Customer or No Fault vii Under the Warranty Claim section click Honor or Deny viii Under the Change section click No or Yes ix Click Save Changes The Directed Turnback is now closed and may be viewed printed or saved Analyze Root Cause Suspect bad motor Improve Permanent Corrective Action Containment Plan Ensure proper trouble shooting of motor is followed E Control Prevention Plant Provide motor troubling shooting guide to plant Root Cause Analysis Oks Ooss customer No Fault Warranty Claim O Homor Deny Charge D No Yes Cancel Save Changes D x K S SERVICES INC 132 I Commodity List AC Servo Motors Weld Guns General Hydraulic Robots S T A M P User Manual Rev 1 133
31. the Tag Number S T A M P ID No and hit Enter or click Go Enter No PO in the Customer PO field unless customer issues a PO Select Service Type as Returned Not Repaired Enter Disposition Date as today s date Enter Estimated Returned Date i Add Estimate Delivery time in days from quote to today s date E g Today s Date 10 10 07 Estimate Delivery 21 days Estimated Returned Date 10 31 07 Change Repair Status to Disapproved Figure Cost Savings and enter into Cost Savings field Cost Savings Quoted Repair Cost i If there is no Quoted Repair Cost Cost Savings Cost of New Update Cost Savings Type to ID Excess Inventory In the Resolution box type RNR the Date and the person who approved the item to be RNR d Click Update Record 57 Repair Ticket Screen Return and Not Repair RNR part Part Information STAMP ID Repair Ticket Number Manufacturer Model Model Description Repair Information Cost Center Customer PO Work Order Department Cust Shipper K S Shipper Priority Service Type Returned Not Repaired Repair RO Information Repair Vendor Vendor Contact RO Shipped Date Quote Date CME13042 FMC TECHNOLOGIES LS6 1 00 0 SCANNER NA 0350 0350 SCME2005 0004522 Normal K S SERVICES INC K S Southgate 10 05 2008 04 04 2007 Repair Status CO Disapproved _ Key Component Call Date 10 05 2005 172 5
32. to Repair If the item is under warranty Service Type defaults to Warranty Repair 39 xiii Repair Status defaults to Pending Shipment Note Status must be Pending Repair in order for you to print shipper xiv Work Order field is an optional field Some customers create a work order for tracking purposes Use this field if the customer uses a work order Repair Information Cost Center Request Number Customer PO Release Num Work Order Requestor AREA 2 Department 5060 DURATEC 35 V6 Item 1 Cust Shipper RFS539783 BOL637169 Buyer VAN HORN K S Shipper SFLE2007 0000288 Receiver Num Priority Normal v Order Type K S Partner Mi Service Type To Be Evaluated v Repair Status Ee v RPCS Status RPCS Finished Date S Under the Repair RO Information Section complete the following xv Select the Repair Vendor and Vendor Contact this information will default to the previous repair vendor if the part has been previously repaired xvi Fill out RMA RGA RA if required Repair RO Information Repair Vendor K S SERVICES INC options Suggested Repair Facilities Vendor Contact 4c Southgate options a ee one ee E RO K 5 PO RMA RGA RA Shipped Date calendar RPCS Received Date Quoted Date calendar RPCS Quoted Date fo O O RPCS Disposition S O Dispositioned Date calendar RPCS Dispositioned Date o O O RPCS Estimated Return Date
33. 0 RPCS Exchange Price RPCS New Price Average Repair Cost 7 864 00 Previous Repair Cost 0 00 Tax 0 00 Evaluation Fee 0 00 Transaction Fee 0 00 Repair Cost 7 864 00 Labor Cost 0 00 Invoice Num Invoice Date Warranty Information Warranty Type Previous RO 0 Warranty Vendor Warranty In Months Warranty Denied a Warranty Comments Warranty Denied Reason f Partis repaired or exchanged for new g Partis shipped back to plant ii Disapproval of order Scrap part 1 Update repair ticket a Go to Repair Tickets and click on Repair Ticket from Home Page b Click View Repair Ticket c Select Customer Plant and enter in the Tag Number S T A M P ID No and hit Enter or click Go d Select Service Type as Scrap e Enter No PO in the Customer PO field unless customer issues a PO f Enter Disposition Date Estimated Returned Date and Returned Date as today s date K S SERVICES INC 52 g Figure Cost Savings and enter into Cost Savings field Cost Savings Quoted Repair Cost i If there is no Quoted Repair Cost Cost Savings Cost of New h Update Cost Savings Type to ID Excess Inventory i Inthe Resolution box type Scrapped at vendor the Date and the person who approved the item to be scrapped j Enter Repair Finished Date as today s date automatically k Click Update Record Once you click Update Record the system will automatically take you to the
34. 07 52 PM Pratt amp Whitney North Berwick TBTST1158 Open 8 28 2007 2 22 58 PM 8 28 2007 2 22 58 PM Test Plant For K S Services TBCME1157 Open 8 27 2007 2 31 16 PM 8 27 2007 2 31 16 PM Chrysler Mack Engine 1 amp 2 TBAAI1156 Open 8 16 2007 12 32 49 PM 8 16 2007 12 32 49 PM Auto Alliance TBCTA1155 Open 8 16 2007 8 27 53 AM 8 16 2007 8 27 53 AM Cooper Tire Albany http ywn k and s com repairid 201964806page turnback STAMP Turnback De E Turnback Details View Form Turnback Status Cancelled Apply Status Form Number TBAAI1361 Status Open RO Stamp ID FAAYS 763 Previous RO 16621435 Manufacturer DYNETICS Serial 011558 Department PDI FINAL Customer Plant Name AAI AUTO ALLIANCE Plant Contact Name JOHN BIALY Sales Contact Name Lisa Fante Create Date 10 16 2007 1 14 11 PM Install Date 10 11 2007 Failure Date 10 16 2007 Downtime 1 Days Operation SAME FAILURE AS PREVIOUS PROBE WASN T FIXED UNDER WARRANTY Model PR130 SP35 Machine Num Problem Measure S T A M P User Manual Rev 1 113 The Turnback form will appear as below You may print or save the Turnback form Print Option Save Option http www kscustomes net rfe3 ReportDisplay aspx ReportName 1104 rpt ltemID 466 amp ToolID 39 7 amp Rep W A mfx Define Problem K S SERVICES INC 114 OR you may view the Turnback form by the following as well i Click Repair Ticket Repair Options Windows Interne
35. 75E DURATEC D35 Cust Shipper RFS540442 BOL638422 K S Shipper SFLE2007 0000308 Priority Service Type Repair RO Information Repair Vendor Vendor Contact K S SERVICES INC K S Taylor RO 1669403 Shipped Date 10 12 2007 Quote Date 02 01 2008 Disposition Date 02 21 2008 RPCS Estimated Return Date 3 27 2008 Estimated Return Date 03 26 2008 Return Date S T A M P User Manual Rev 1 of items Details calendar calendar calendar calendar 1 UI Revised Estimated Return Date 1 Key Component Call Date 10 12 2007 Part Serial Plant Part Number 1012101022R Corporate Part Number 1012101022R Request Number RQOO8 032R04 Release Num MISC801407 Requestor AREA 2 Item 1 Buyer REES Receiver Num K 5 Inside Order Type kelp me Approved Not Returned RPCS Status RPCS Finished Date O O Repair Status Suggested Repair Facilities No Suggestions Available K S PO RMA RGA RA RPCS Received Date 10 18 2007 RPCS Quoted Date 2 1 2008 1 33 36 PM RPCS Disposition Date 2 21 2008 10 48 08 AM Reason Turnaround 166 Day s Costs amp Fees Summary Bill Date Plant Personnel fo Current Op and Station 30 In Service Date O F Unknown Machine BT Num 2 5075E 30 Out Service Date Cost of New 17 112 69 Downtime In Hours Estimated Repair Cost 7 864 00 Failed On Install RPCS Quoted Price 7 864 0
36. 9 504 0577R Part Serial Plant Part Number Corporate Part Number Request Number 4347805 4931682 new 5822356 RUSS Release Num Requestor Item 1 Buyer Receiver Num Order Type K S Inside RPCS Status RPCS Finished Date 8 3 2007 3 40 23 PM Suggested Repair Facilities K S Southgate K S PO RMA Packing Slip 0 RPCS Received Date 10 6 2005 RPCS Quoted Date 4 4 2007 12 00 19 PM RPCS Disposition Disposition Date 08 08 2007 calendar RPCS Disposition Date 5 1 2007 1 37 49 PM Estimated Return Date 08 08 2007 calendar Revised Estimated Return Date Return Date Costs amp Fees Summary Bill Date Machines BT Num Cost of New Estimated Repair Cost 08 08 2007 7 340 33 4 025 00 RPCS Exchange Price 0 RPCS New Price Previous Repair Cost Evaluation Fee Repair Cost K S SERVICES INC Invoice Num Cost Savings 3 670 16 0 00 0 00 127807 4 025 00 58 RPCS Non Disposition Reason calendar Turnaround 672 Day s In Service Date sid C Unknown calendar Out Service Date sid calendar Downtime In Hours Failed On Install Tax 0 00 Transaction Fee Labor Cost Invoice Date ID Excess Inventory Level se Cost Savings Type Notes Comments amp Instructions Shipping Instructions Customer Notes K S Comments OLD ORDER CLOSED CREATED N
37. 96 20PEe3 5 21 2007 1 2 2007 3 4 1 2007 Location FLEO7871 MARPOSS Contacts 05R 2908 SPECS 2 16 2007 3 5 15 2007 Location FLEO8069 MovomaTic Eontact 10708 0418 S5PEC3 6 1 2007 3 8 31 2007 focation FLEO8089 MOVOMATIC Contacts 10708 0418 SPECs 5 21 2007 7 16 2007 3 10 15 2007 Location FLEO8125 Cinetic Landis Grinding Corp Eontact vF47 10 Spees 9 6 2007 7 16 2007 3 10 15 2007 Tocation FLEO8141 UNKNOWN Eontacts UNKNOWN 20HP MOTORGPECS 5 16 2007 3 8 15 2007 Location FLE08145 MovomaTic Eontacts 10708 0418 pecs 7 13 2007 6 15 2007 3 9 14 2007 Location FLEO8171 UNKNOWN Eontacts UNKNOWN MOTOR PECS 9 20 2007 3 12 19 2007 Location FLEO8211 MovomaTic Contacts 10708 0418 Pees 7 16 2007 3 10 15 2007 Tocation FLEO8225 MARPOSS Contacts 34278484200PECS 8 15 2007 3 11 14 2007 ocation FLEO8344 DYNAMATIC Eontacts AF 74015pee3 11 2 2007 11 2 2007 3 2 1 2008 Location K S SERVICES INC 80 v Search Parts by Specs You may narrow down your search by using all five conditions Search Parts By Specifications Customer FORD MOTOR COMPANY v Plant FLE Ford Lima Engine v Manufaturer Vendor ALL v Categories i Motor Electric v Models pees All v HP 1 v Contains iio v Select Specification Condition Condition Select Specification v a PT Sondit Select Specification v 3 tio PT a blk ip Fee sree ie a hn nuina a gerame al or Dn ro
38. A Warranty Information Warranty Type REPAIR Covered under Repair Vendor Warranty Warranty In Months 3 Warranty Vendor KNOLL MASCHINENBAU GmbH Warranty Expires 1 29 2008 Warranty Start Date 10 29 2007 Comments 3 MONTH WARRANTY KNOLL WARRANTY BEGINS ON DATE OF SHIPMENT 2 STAMP Location Information Location Type Normal Location Type Current Location 1 FLE Location 1 FLE Location 2 NP STORES Location 2 K 3 Location 3 Location 3 Location 4 Location 4 Location 5 Location 5 Location 6 Location 6 CLG Synch ronize Locations l ii Partis Exchanged with New or Refurbished unit 1 Update Repair Ticket a Go to Repair Tickets and click on Repair Ticket from Home Page b Click View Repair Ticket c Select Customer Plant and enter in the Tag Number S T A M P ID No and click Go d Enter the Returned date Repair Status will automatically change to Returned e Under Resolution type in Exchanged i No Repair Report comes with part f Enter POD number Packing Slip No g Under Repair Finished Date enter date part was received h Click Update Record Once you click Update Record the system will automatically take you to the Part Status screen Note If no packing slip was received with the returned part you must create a receiver Once the part status has been completed you must create a receiver K S SERVICES INC 64 Repair Ticket Screen for an Exchan
39. A list of parts that meet the search criteria are displayed You may click the Tag Contacts Specs or Location and current information for that S T A M P Id will be displayed Parts By Specificatons Search Results Search Scre Customer FORD MOTOR COMPANY Plant s Ford Lima Engine Manufacturer Vendor s All Category Motor Electric Models s All Specification s HP 1 Contains 100 Page 1 of 1 1 No of Records 3 Tag Manufacturer Model Num Model Desc FLE00547 U S ELECTRIC MOTOR Eontact3 80 02471 pees MOTOR Location FLEO5032 WESTINGHOUSE Contact 100 HP MOTOR SPECS MOTOR Location FLE00536 WESTINGHOUSE ELECTRIC CORP Eontact3 Hse Gpecs MOTOR Location S T A M P User Manual Rev 1 81 vi Search Manufacturers or Vendors You may narrow down your search by using all five conditions Search Companies Manufacturer Vendor Manufaturer Vendor All v Company Name v Contains Indramat aie v Select Field Condition v a AND Condition is used for the following selections Repiar Vendors Only No w RMA ALL v Contact Type ALL Search The Manufacturer or Vendor details will be displayed You may click on the Contact button to obtain contact information for each Manufacturer or Vendor location MMS Total Asset Management mare Liburdi STAMP WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Companie
40. ART TRANSFERS BROWSE LOCATION ADD LOCATION s z ew Welcome back Mara Liburdi UPDATE LOCATION Be Ss bu are using the TEST Total Asset Management Version P Please make sure you update your account settings to reflect a walid email address If you currently hawe a waid email address specified then disregard this message Thanks Dorner eee F a A OOF A m a P a v Callouts tab is used for customers that have a Motor Management Program with K S Services The Motor Management Program is a program for customers who choose to keep non critical inventory off site K S Services retains non critical parts for the plant off site and when needed a call out is put in for the part and the part is delivered to the customer Total Asset Management mara Liburdi LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS CALLOUTS ADMIN POST DEL REPRINT CALLOUT RESTOCK WORK ORDERS e back Mara Liburdi Total Asset Management Version Please make sure you update your account settings to reflect a valid email address If you currently have a vaid email address specified then disregard this message Thanks vi Repair Ticket tab is used for creating updating and deleting a repair ticket It is also used for creating and printing shippers and receivers S T A M P User Manual Rev 1 17 Total Asset Management mara tiburai LOCATION CALLOWTS REPAIR TICKETS PART TRANSFERS REPAIR TICKET wT Wele MAINTENANCE TICKETS SER
41. Attach Shipper to Part K S s Responsibility K S SERVICES INC 22 C PARTS GOING OUT FOR REPAIR Tag all failed parts pulled off machines and enter in database a Customer removes failed part from machine b Customer fills out component failure tag with all required information Note Each customer has a different component failure tag c Customer attaches failure component tag to failed part d Customer places failed unit on designated tables or floor locations Note Each customer has assigned drop off tables and or marked designated areas Each plant manages inventory differently Please find out how your respective customer handles out going material e Verify if part has a S T A M P Id If the part has a S T A M P Id proceed to step f Before assigning a new S T A M P Id to an asset run a search by its serial number to avoid duplication In some instances S T A M P Id s have either rubbed off or been removed i IfnoS T A M P Id exists in database 1 AssignaS T A M P Id to the part a Use the next available S T A M P Id sticker or metal plate b Place S T A M P Id as close to the model plate information on part Note The closer the S T A M P Id is to the model plate the easier it is to identify if the part has a S T A M P Id ii Add New Part 1 Click the Parts tab from the Home Page MMS WELCOME S T A M P User Manual Rev 1 23 2 Click Add New Part STAMP MMS Parts O
42. Austomotve x 1 Automotve to name a few We repair 4 CNC Controls electronic components as Ss drives robotics gt monitors S ystems laser scanners Weider K Hydraulic Components curtains power suppe c operator panels wekiers we controls and other electronic eoumment Our Mechanik Global Locations Home Asset Ma Gemert lt Cortect Us ives y Authorized Service Center For htr frenew S and s com newstare o P neme R 00 K S SERVICES INC 14 Enter in your User ID and password and hit Submit If you are unsure what your user id and password are you can contact the K S Helpdesk via telephone or e mail S 1T A M P Windows Internet Explorer G gt bd E http www k and s com newstamp Google G ETE B we amp srame v 4 x P E Bookmarks E Popups okay Gr Check 4 Autolink Send tov Providing Repair Solutions for Todays Global Industry Smart Total Asset Management Program STAMP Login User ID mlib Password seeeeeee STAMP Login User ID Password S T A M P User Manual Rev 1 15 B S T A M P Dashboard Welcome Screen a Tabs MMS Total Asset Management m ra tiburdi STAMP WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Welcome back Mara Liburdi Non Directed Manager Releases Open Turnbacks Total 14 view 14 view You are using the TEST Total Asset Management Ver
43. ControlPanel asp PartI D 65204485tampID TEST amp operati k y IEW v PHOTO PANEL TEST VIEW PHOTOS UPLOAD PHOTO Available Photos 1 In Picture Control Panel the number of available photos is shown Maximum is four photos Click 1 2 3 4 to see photos www fudge cz Photos will automatically be formatted to a 480 x 360 resolution ATT00016 jpg Delete Done Internet 100 v d Click Browse button on Select A Picture jpg e Dialog Box appears Find the path where pictures were copied on local machine E g C Documents and Settings BDAV PRI My Documents My Pictures ATT00016 jpg f Click Upload Photo K S SERVICES INC 34 g Once uploaded click View Photo to go back to Available Photos screen 2 STAMP Part Photos Windows Internet Explorer fC m http www k and s com stamptest Parts Photos ControlPanel asp PartID 6520448StampID TEST amp Operation Add v PHOTO PANEL TEST Select A Picture jpg Browse Upload Photo a internet 100 h Click Add Record on the Part Inventory Sheet Clear Data ADD Record A New Part has now been added to the S T A M P database You do not need to Update the Part Screen proceed to step g Create a New Repair Ticket f Update Part Screen i Click the Parts tab on the Welcome Page ii Click Update Part STAMP MMS Parts Options q Browse Part Tag Replaceme
44. DM Acct 1Se3onineaay Eno Customer Notes Problem Found al Parts Replaced Possible Cause K 5 Comments 0 ON HAND Define Problem Test Results LOW PRESSURE SEND OUT FOR ANALYSIS REPAIR Resolutions EXCHANGED TIB Number POD Number 17983 Customer Fields Repair Finished Date 10 29 2007 calendar calendar Plant Approved Date 10 17 2007 IMF Drop K 3 REES S T A M P User Manual Rev 1 65 2 Update Part Status a Change Part Status to In Stock If the plant has an emergency situation and requires the part be installed immediately in a machine proceed to step F PARTS FROM CRIB TO FLOOR amp PARTS INTO MACHINE b Synchronize locations if part was returned to the normal location If part was not returned to normal location update the current location to identify where the part is at c Click Update Record d Create a receiver if no packing slip was received with the returned part Part Status Screen for an Exchanged Part Coming In Part Information TAG FLE05946 Registration Date 09 28 2007 Serial Number Part Purchase O New Repaired Commodity Pump General v Key Component L Is Key Component Sub Commodity Part Status Class Code In Stock Manufacturer KNOLL MASCHINENBAU GmbH kan H Bocna E x Add Reason FC Failed Component from floor going out for Rep v Model KTS 25 50 T5 KB HIGH PRESSU Core Replacement Model Country USA Excha
45. EPAIR TICKETS PART TRANSFERS REPORTS SEARCH Keiegel tg Average Repair Cost Average Repair Costs are broken down by Manufacturer then Model Search Again Customer FORD MOTOR COMPANY Plant Ford Lima Engine Plant Part Average Repair Manufacturer Number Cost BOSCH REXROTH DKC01 1 040 7 CORP BOSCH REXROTH DKC01 1 040 7 CORP 31 501 951R 31501951R INDRAMAT DKC11 3 040 7 FW DKC04 3 040 7 INDRAMAT FW 1012086170R DKC01 3 040 7 INDRAMAT FW 1012201129R DKCO02 3 200 7 INDRAMAT FW 1012228053R INDRAMAT DKC04 3 040 7FW 31501955R DKC11 3 040 7 INDRAMAT FW 31501958R DKC04 3 100 7 INDRAMAT FW 31502030R DKC02 3 100 7 INDRAMAT FW 31502031R DKCO02 3 100 7 INDRAMAT FW 31502033R DKCO02 3 100 7 FWD INDRAMAT 31502033R S T A M P User Manual Rev 1 85 xi Search Average Repair Cost Search Average Repair Cost Please use the refresh button to refresh the plant part numbers Customer FORD MOTOR COMPANY Plant FLE Ford Lima Engine Plant Part Number Select A Plant Part Number Mae eet TN gape a ae ten T nll sell ee T xii Part Search STAMP Part Inventory Search screen best viewed in a 1024x768 resolution Search System STAMP Part Search Criteria Customer FORD MOTOR COMPANY v Sort By Ascending A Z v Plant FLE Ford Lima Engine v Ascending A Z Ascending A Z M Please select your part criter
46. EPL I ETT i E Ap COUT REPATI HOTH m imos Homa H ee To iF Taini Boup EHA Teial jid Priv 242 Kenn Shipra EHTE FORD UMA EXGIME ix Print or Save the report x Close out report Note You may not run multiple reports therefore you must close out one report before you run another one S T A M P User Manual Rev 1 99 H Initiating amp Completing Turnbacks Purpose To improve customer support customer satisfaction improve quality and improve communication between K S and the customer Scope This following applies to Web S T A M P Sales Operations and Quality Definitions Turnback Fail On Install Any component that fails within 5 days of being installed and fails to meet the customers standards provided that the unit warranty has not expired Note A Turnback is a warranty with an Emergency priority It has an Emergency priority due to the impact on plant production Warranty A guarantee on purchased goods that they are of the quality represented and will be replaced or repaired if found to be faulty Turn back Form A form used to document a Turn Back occurrence at the customer The DMAIC problem solving form is used by Sales amp Op to resolve Turnbacks DMAIC refers to a data driven quality strategy for improving processes DMAIC is an acronym for five interconnected phases Define Measure Analyze Improve and Control K S SERVICES INC 100 a Creati
47. EW RFM Define Problem LASER HEAD DAMAGED IN COLLISION Resolutions RNR 08 08 07 John Deer TIE Number POD Number S T A M P User Manual Rev 1 59 Problem Found Parts Replaced Possible Cause Test Results Repair Finished Date calendar Process Flow Chart REPAIR amp NEW PARTS COMING IN amp PARTS GOING INTO INVENTORY b Update Repair Ticket amp Part Status c Create an Inventory Control Card Legend Customer s Responsibility K S s Responsibility Customer s and or K S s Responsibility K S SERVICES INC 60 E REPAIR amp NEW PARTS COMING IN Record all parts that are put back into stored area and enter into database Barcode all spare parts in a stored area and enter into database a Receive Part i Verify the part to the incoming paper work 1 S T A M P Id 2 Model No 3 Serial No ii Remove the repair report from the part 1 Ifthe Customer requires the Repair Report to be with the part make a copy of the Repair Report and file b Update Repair Ticket amp Part Status i Part is Repaired 1 Update Repair Ticket a Goto Repair Tickets and click on Repair Ticket from Home Page b Click View Repair Ticket c Select Customer Plant and enter in the Tag Number S T A M P ID No and click Go d Enter the Returned date Repair Status will automatically change to Returned e Click the Calculate button for Turnaround f Enter Resolution
48. Edit Item AMERICAN AXLE American Axle Gear AAH18038 BOSCH SPM 25 TD SERVO AMPLIFIER 12 22 2006 3 800 00 shipped not quoted Edit Item _ AMERICAN AXLE American Axle Gear AAH18112 ALLEN BRADLEY CO INC44 2094 T9C1 DRIVE 1 23 2007 938 80 shipped not quoted Edit Item XIV Manager Releases is used for viewing and editing Manager Releases A Manager Release is an approved quote without a valid PO from the customer MMS WELCOME Manager Releases Total 14 view aM Tiimo 1 2 Click on Edit Item This will direct you to the repair tickets to update Click on View A list of all Manager Released Items will be displayed accordingly S T A M P User Manual Rev 1 21 Process Flow Chart PARTS GOING OUT FOR REPAIR a Customer removes failed part from machine b Customer fills out component failure tag with all required information c Customer attaches component failure tag to the failed part NO rable Customer handles thru plant s part repairable procedures YES d Customer places failed part on designated tables or floor locations e Verify if failed part s on designated tables or floor locations has a S T A M P ID NO STAMP Id i Assign amp Attach S T A M P Id to part YES ii Add New Part f Update Part Screen g Create a New Repair Ticket h Create and Print Shipper Legend Customer s Responsibility i
49. Enter Station Machine Information UFE C Is UFE UpFront Engagement Project Line A In Service Date Department 0055 TRUCK PAINT TRUCK PA Out of Service Date h2 19 2007 Zone 7 Of Days In Service Machine BT Asset 436 Machine Bar Code Sub Assemb Barcode Machine Name OP Spray Booth Station 55 Sub Lvl Assem Barcode Technician Last Maintenance Date Work Order Number S T A M P User Manual Rev 1 29 On the Parts Inventory page complete the following if the part is a motor or pump only under Motor amp Pump Information 20 If the part is a motor with a pump attached check the Has Pump Attached box a Enter the Pump Serial Manufacturer and Model 21 If the part is a motor enter the Cur Lead Position Motor Condition and Condition Comment 22 Check off Readable Plate if plate is readable 23 Enter Catalog Number 24 Enter plant name under Reserved For used by customer s engaged in Motor Management where the customer does not want the motor to be shared with another plant 2 Motor amp Pump Information Brass Tag E Cur Lead Position Select A Lead Position Motor Condition Select A Motor Condition Pump Attached C Has Pump Attached Condition Comment Pump Serial Readable Plate F Pump Manufacturer Catalog Number Pump Model Reserved For 2 Consignment Purchase Information Consignment C Part Is Consignment RO Number Pu
50. K S SERVICES INC 42 h Create and Print Shipper i Goto Repair Tickets and click on Repair Ticket MMS Total Asset Management mars tiburdi STAMP LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT REPAIR TICKET MAINTENANCE TICKETS ptions SERVICE CALL MISSED COST SAYING NON REPAIR COST SAVING WELCOME 1024x768 resolution Repairs Shippers Receivers Update Repair Ticket Create Shipper View Repair Ticket Print Reprint Shipper New Repair Ticket Create Receiver Delete Repair Ticket Print Reprint Receiver ii Click Create Shipper iii Verify that the following information is correct Customer Plant and Ship to Number This information automatically defaults If this information is not correct click on the drop down and select the correct one Shipper Customer FORD MOTOR COMPANY v Plant FKC Ford Kansas City v Ship To Number K4469 v K S Shipper Direct Shipper Billing K S Services Inc Vv For a sharp looking print out select ActiveX If your browser does not support ActiveX select HTML Mandatory Fields To print barcode properly Please install barcode font Bar39M on local machine if it is not installed a ss N T a Mae ee oe ae a a iv Select K S Shipper or Direct Shipper A K S Shipper is used for parts being shipped to K S Inside or K S Inside Partners A
51. Lawton K 5 PO RMA Packing Slip RPCS Received Date 10 9 2007 RPCS Quoted Date 10 26 2007 11 09 06 AM RPCS Disposition RPCS Disposition Date 10 29 2007 8 25 17 AM Reason Turnaround 25 Day s Plant Personnel R HYMAN In Service Date 11 19 2003 9 21 L Unknown Out Service Date 10 2 2007 Downtime In Hours Failed On Install Tax 0 00 Transaction Fee 0 00 Labor Cost 0 00 calendar Invoice Date ID Excess Inventory Level Cost Savings Type Notes Comments amp Instructions Shipping Instructions Problem Found Customer Notes Parts Replaced K S Comments Possible Cause Define Problem Test Results Resolutions SCRAP 10 26 07 John Doe TIB Number Repair Finished Date 10 26 2007 POD Number scrap 2 Update Part Status a Change Part status Class Code to Scrap b Change Disposition to appropriate disposition i 93 Scrap After Attempt to Repair ii 94 Scrap No Attempt to Repair iii 95 Scrapped No Further Information c Select Scrap Date as today s date d Under Authorizer enter the person s name at the plant who gave authorization to scrap the part e Under Reason enter in why the part was scrapped E g BER Beyond Economical Repair Repair Cost exceeds Cost of New Repair Cost exceeds 60 of Cost of New Reduction of Inventory levels f Under Current Location Type i Location 1 Vendor Name if part is scrapped at vendor
52. Location 1 Department Contains v FLE And v f Location 2 Process v Contains v NP Stores And v x y oe a wad a tents sat we a o ai are gt er a gree ne a a D ee ih aM at S T A M P User Manual Rev 1 79 iv Search Parts by Warranty Search Parts Apparatus by Warranty Customer FORD MOTOR COMPANY w FLE Ford Lima Engine Flant Manufaturer Vendor All Warranty Types REPAIR Start Date Greater than or Equal to al i End Date condition SSCS Warenty in Months Comments Pe a E EON CO ee owt a r udi D O an a A list of parts that meet the search criteria are displayed You may click the Tag Contacts Specs or Location and current information for that S T A M P Id will be displayed MMS Total Asset Management mara Liburdi V STAMP WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Parts Apparatus By Warranty Search Results Search Screen Customer FORD MOTOR COMPANY Plant s Ford Lima Engine Manufacturer Vendor ALL Warranty Type s 4 Warranty Start Date gt 01 01 2007 Warranty in Months 3 Page 1 of 1 1 No of Records 13 Tag Manufacturer Model In Service Date Warr Start Date Warr Months Warr End Date FLE05941 REULAND ELECTRIC ontact3 0010E 3BAN 0002 PEC3 5 31 2007 3 8 30 2007 Tocation FLE05946 KNOLL MASCHINENBAU GmbH Contact KTS25 50 T5 A KB BEES 10 29 2007 3 1 28 2008 Tocation FLEO7843 MITUTOYO CORPORATION Eontact 178 3
53. M Cooper Tire Albany TBPNB1110 Open 6 20 2007 11 23 23 AM 6 20 2007 11 23 23 AM Pratt amp Whitney North Berwick TBCHW1109 Open 6 20 2007 9 11 10 AM 6 20 2007 9 11 10 AM DaimlerChrysler Windsor TBCTA1093 Open 6 6 2007 9 21 50 AM 6 19 2007 6 15 32 PM Cooper Tire Albany TBCTA1107 Open 6 19 2007 10 40 37 AM 6 19 2007 10 40 37 AM Cooper Tire Albany TBGEMA1106 Open 6 19 2007 10 33 53 AM 6 19 2007 10 33 53 AM Global Engine Mfg Alliance TBCTA1105 Open 6 18 2007 5 59 04 PM 6 18 2007 5 59 04 PM Cooper Tire Albany Done Q i Macromedia Dreamw K S SERVICES INC Li Microsoft SOL Server STAMP Turnback Fo 122 Inbox Microsoft Out amp Internet EX Screenshots Messa amp 100 X D Closing Non Directed Turnbacks Rejecting Cancelling or Approving Completed Turnback Form s from OP s Once a Turnback form is completed by OP s the Form s Completed section is automatically updated iii At this point Sales must review the completed Turnback form with the customer and either REJECT CANCEL or CLOSE the Turnback form iv Click view under Form s Completed v Choose the Turnback form you wish to view and click the Details button This is the details screen which allows you to approve reject or cancel the Turnback form Open Turnbacks 27 view Form s Completed 1 view Rejected 0 view Cancelled 1 view Closed 0 view Turnback Form
54. M P User Manual Rev 1 71 Vil Vill XI Click Print Cut out bar code s Laminate the bar code s Place the bar code on top of a blank envelope and place into a packing slip sleeve to protect it Attach the Inventory Control Card to the part Inventory Control Card bar code amp Envelope are used for Accurate Inventory amp Warranty Recovery Information Inventory Control Card on top of envelope inserted in packing slip sleeve K S SERVICES INC 72 Inventory control card attached to parts Fro Plars HO o 3 uv Q a bey ONY juau d ice part in crib Note Each customer manages inventory differently Some customers handle in coming inventory into the crib Please find out how your respective customer handles in going material S T A M P User Manual Rev 1 73 Process Flow Chart PARTS FROM CRIB TO FLOOR amp INTO MACHINE a Customer requires a part b Requisition part out of crib c Remove Inventory Control Card from part d Fill out Inventory Control Card e Drop off Inventory Control Card at specified boxes location s f Receive Inventory Control Card g Update Part Status Legend Customer s Responsibility K S s Responsibility K S SERVICES INC 74 F PARTS FROM CRIB TO FLOOR amp INTO MACHINE When parts are released record who and where parts are going and enter into the database Barcode all machine driven parts in
55. Management Version 27 view Form s Completed 1 view Please make sure you update your account settings to reflect a valid email address Rejected 0 view If you currently have a vaid email address specified then disregard this message Cancelled 1 view Thanks Closed 0 view Part Transiers Pending Transfers Counter Not Active Waiting to be Received Counter Not Active Copyright 2007 K S Services Inc All Rights Reserved Redistribution of any portion of this site is forbidden without prior written permissio Not for use or disclosure outside K S Services Inc except under written agreemgft About this page contact Stamp Administrator Internet Protected Mode Off 100 v e Non Directed and Directed Turnbacks Open Turnbacks Done 27 view e The total number of Open Turnbacks Form s Completed eres e The total number of Turnback Form s s Completed l VIEW Reoti e The total number of Turnbacks Rejected 0 view e The total number of Turnbacks Cancelled Cancelled 1 view e The total number of Turnbacks Closed Closed 0 view Toggle between Directed and Non Directed Turnbacks S T A M P User Manual Rev 1 121 When you click view under any of the following headings a list of the Turnbacks under that heading will be displayed You may at anytime view the Turnback forms The number displayed beside vie
56. Model Windows Inter E Select A Model Search o 10 Record s Found Model Manufacturer 0110120703101000 MTS T a 0110120703101000 TEMFOSONICS i 01101207206 TEMPOSONICS 011012076 TEMPOSONICS 011012673206 TEMPOSONICS il 0110160703301099 TEMPOSONTICS 390 A12000 01101001 a00 Al2000 01101001 80CC11001101V7006 K S SERVICES INC MERIAM INSTRUMENT MERIAM INSTRUMENT BARBER COLMAN CO 26 e The Commodity Manufacturer Model Country Plant Part Number and Corp Part Number will auto populate i If any of these do not auto populate fill in appropriate information ah If a Model No does not exist i Choose Options under Model ii Choose Add a model 2 Part Information TAG FKC1005 Registration Date 12 19 2007 Serial Number 123456 Part Purchase New Repaired Commodity General Electronic Key Component CI Is Key Component Sub Commodity Part Status Class Code Select A Part Status Class Code Manufacturer TEMPOSONICS Disposition 1 Active Tag Add Reason Select An Add Reason Model 011012070206 TRANSDUCER Model Country Unknown Add A Model Plant Part Number 24 534 897 Add A Model Spec iew Model Specs Edit This Model Model Min Max Levels Corp Part Number 103 789 01 Tag Replaced Date Tag Replaced Show Inventory Scrap Date Authorizer Use MMS Location C Yes No Reason Add a Model Screen Add Rec
57. Non Directed R 100 Open Turnbacks 27 wiew Form s Completed 1 view Rejected 0 view Cancelled 1 view Closed 0 view K S SERVICES INC 128 Closing or Cancelling Direct Turnbacks A list of all Directed Turnbacks will be displayed iii Choose the Turnback you would like to Close or Cancel by clicking the details button Total Asset Management mara tibiae STAMP Turnback Forms Page 1 of 2 1 2 No of Records 26 TBPNB1153 Open 9 13 2007 11 54 12 AM 9 13 2007 11 54 12 AM Pratt amp Whitney North Berwick mere i _ Betas TBFWA1116 Open 6 25 2007 2 21 41 PM 6 25 2007 2 21 41 PM Ford Windsor Annex 5 TBCTA1093 Open 6 6 2007 9 21 50 AM 6 19 2007 6 15 32 PM Cooper Tire Albany Details TBFWA1101 Open 6 14 2007 1 51 17 PM 6 14 2007 1 51 17 PM Ford Windsor Annex Details TBCTA1092 Open 6 6 2007 9 20 32 AM 6 6 2007 9 20 32 AM Cooper Tire Albany Details TBCTA1091 Open 6 6 2007 9 19 26 AM 6 6 2007 9 19 26 AM Cooper Tire Albany Details TBNUM1082 Open 6 4 2007 5 26 34 PM 6 4 2007 5 26 34 PM New United Motor Manufacturing Details TBFWE1076 Open 5 28 2007 3 03 43 PM 5 28 2007 3 03 43 PM Ford Windsor Engine Details TBFWE1075 Open 5 28 2007 3 03 02 PM 5 28 2007 3 03 02 PM Ford Windsor Engine Details TBFWE1073 Open 5 24 2007 2 39 14 PM 5 24 2007 2 39 14 PM Ford Windsor Engine Details TBFWE1072 Open 5 24 2007 2 38 25 PM 5 24 2007 2 38 25 PM Ford Windso
58. Number Contains DKC Page 1 of 1 1 No of Records 35 Tag Manufacturer Model Num Model Desc S FLE02635 BOSCH REXROTH CORP ontact3 DKC01 1 040 7 FWEPEES CONTROLLER FLE04904 BOSCH REXROTH CORP ontact3 DKC01 1 040 7 FwObecs CONTROLLER FLEO6660 BOSCH REXROTH CORP Contacts DKC01 1 040 7 FwGPEEs CONTROLLER FLEO7081 BOSCH REXROTH CORP ontact3 DKC01 1 040 7 FwOSbecs CONTROLLER FLEO7234 BOSCH REXROTH CORP Contact DKC01 1 040 7 FwObees CONTROLLER FLEO7412 BOSCH REXROTH CORP Contact DKC01 1 040 7 FwObecs CONTROLLER FLEO8084 INDRAMAT Eontacts DKC01 3 040 7 FwObecs DRIVE FLE06431 INDRAMAT Contacts DKC02 3 100 7 FWOSPEES DRIVE E FLE07779 INDRAMAT Eontact3 DKC02 3 100 7 FwOSbecs DRIVE FLEO8019 INDRAMAT Contact DKC02 3 100 7 FWOPECS DRIVE FLEO8023 INDRAMAT Eontact3 DKC02 3 100 7 FWOPECS DRIVE FLEO8025 INDRAMAT Contact DKCO02 3 100 7 FwOPECs DRIVE FLEO8032 INDRAMAT Contact DKC02 3 100 7 FWwOPECS DRIVE FLEO8048 INDRAMAT Eontacts DKC02 3 100 7 FwOpecs DRIVE FLEO8054 INDRAMAT Contact DKC02 3 100 7 FwOPecs DRIVE FLEO8055 INDRAMAT Contact DKC02 3 100 7 FWOPECS DRIVE lt Dab a ee os TTT S T A M P User Manual Rev 1 83 viii Search Repairs Search Repairs Customer FORD MOTOR COMPANY v i Plant FLE Ford Lima Engine v f Department w Contains v 5052 Condition v J j Select Field v Condition v AND Condition is used for the foll
59. P Customer Reports are run when requested by the customer K S SERVICES INC 94 A E STAMP Customer Reports oe 2 Cost Avoidance Cooper font Cost Savings Cooper o amp Failure Analysis Hi Min Mar Cost Savings Cooper Hi oS Raw Data Cooper l m gii Repair Savings d gi Repair Savings Account Manager pen Repair Savings By Dept S Top 10 Failure Analysis E0 Transaction Cost Detail CHRY 5 YTD Cost Avoidance Savings eg STAMP Directed Non Directed Reports 27 Average TAT By Vendor 2 Installation Failures 2 Items Retumed By Vendor On Time Delivery Performance Quote To Approved Avg TAT ji BE Repair Reports Available TMIAIWV STAMP Monthly Sth Reports 2 Customer Commodity Shipped Breakdown E Customer Detail Cost Saving S Missed Cost Savings 2 gi Non Fepair Cost Savings Report S T A M P User Manual Rev 1 95 S T A M P Web Reports pulls data from Web S T A M P The reports that will be used most frequently are Approved Not Returned Failure Analysis pending on the way your customer would like the report Finished Report Items Shipped by Department Vendor Open Orders Open Orders Matrix Overdue Report Quoted Not Approved Ship to Quote Top 10 Repairs A E STAMP Web Reports All Shipped Report With Dates S Approvals WO Cost Approved Not Retumed Average Repair Cost elf P t Kepori
60. The specific information you can learn about each part is detailed ahead The S T A M P program can save valuable time tremendous effort and can be a great resource at your disposal Whatever data you put into this program must be accurate and complete In the following pages you will see that you can provide almost limitless information and value to your customer The advice you should take with you throughout these lessons is e ENTER INFORMATION CAREFULLY e ENTER ALL THE INFORMATION AVAILABLE TO YOU The S T A M P database is based on the Six Pocket Concept The S T A M P Process 6 Pocket Concept PARTS GOING INTO INVENTORY CRIB REPAIRED amp NEW PARTS FROM CRIB PARTS COMING IN TO FLOOR PARTS AT REPAIR PARTS IN MACHINE HOUSE PARTS GOING OUT FOR REPAIR K S SERVICES INC 4 Definitions S T A M P Basics S T A M P Smart Total Asset Management Program S T A M P is used to manage a customer s repairable assets be they new used or repaired It maintains a record of the customers inventory and tracks repairs using a custom software package Benefits of S T A M P to the Customer e 24 7 customer support for spares management and repair process e Supplier consolidation management and reporting e Warranty tracking on all repairable assets e Historical and real time data for each repairable asset e Information to aid in predictive and preventative maintenance e Customer defined cost savings
61. User Manual Rev 1 19 STAMP REPORTS SEARCH LOG OUT Directed J Open Turnbacks 111 view Form s Completed 1 view Rejected 0 view Cancelled 2 view Closed 1 view ALL ee S a xiii Quoted RPCS Not STAMP dashboard is used for notification of an item that has been quoted in RPCS and Not STAMPP Y STAMPS REPORTS SEARCH LOG OUT Open Turnbacks 111 view Form s Completed 1 view Rejected D view Cancelled 2 view Closed 1 view ALL 115 view Quoted RPCS Not STAMP Total 1538 view 1 Click on View A list of all items quoted in RPCS but Not in STAMP will be displayed 2 Click on Edit Item This will direct you to the repair ticket to update accordingly Oe Ore A K S SERVICES INC 20 LOCATION Total Asset Management m ra tiburdi CALLOUTS REPAIR TICKETS PART TRANSFERS Items quoted in RPCS not STAMP Screen best viewed in a 1024x768 resolution REPORTS Y STAMP SEARCH LOG OUT Page 1 of 10 123456789 10 No of Records 145 customer PEN Stamp ID Manufacturer 2 Model Description RPCS Quoted Quoted Price Repair Status Chrysler LLC Indiana Transmission Plant ITP10491 PHD H12WXBG353000CA 3 30 2005 73 50 shipped not quoted Chrysler LLC Indiana Transmission Plant ITP21877 EMUGE 4799204 CLAMPING FIXTURE 7 12 2006 3 262 00 shipped not quote
62. VICE CALL You are using the TES MISSED COST SAVING ent Version MOM REPAIR COST SAYING Please make sure you update your account settings to reflect a a valid email address ai If you currently have a vaid email address specified then disregard this message Thanks vii Part Transfers tab is used for transfer of part ownership from plant to plant You may also view undo and receive a part transfer Total Asset Management mare Liburdi LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS MEW PART TRANSFER WIEW PART TRANSFERS eT Welcome back Mara Liburdi UNDO A TRANSFER You are using the TEST Total Asset Management Vers PECEL Een Please make sure you update your account settings to reflect a walid email address If you currently hawe a waid email address specified then disregard this message Thanks P r e a parar s O viii Tests tab is used for the Motor Management program to facilitate and track periodic motor testing ix Reports tab is used for accessing and printing out standard reports requested by the customer x Search tab is used for obtaining part information Search P STAMP System Searches Tag Number Companies Manuf Vendors Parts By Location Category Models Parts By Warranty Repairs Parts By Specs Work Orders Beta Search Screens Average Repair Cost New Part Search New Parts By Location New Parts By Warranty Info New Manufacturer Search r New Repair Search New Pa
63. abor Cost 0 00 Invoice Date Cost Savings Type Select A Cost Savings Type Previous RO 1660466 Warranty In Months 12 Warranty End Date 11 19 2008 Warranty Denied Warranty Denied Reason NOT COVERED IN ORIGINAL REPAIR LAST A REPAIR WAS A REFIGERATE LEAK THIS B TIME UNIT NEEDED A NEW DISPLAY MODI E THE DING WEDE ROOWENM OM IT e Customer Approves or Disapproves order K S SERVICES INC i Approval of order 1 Update repair ticket d Go to Repair Tickets and click on Repair Ticket from Home Page Click View Repair Ticket Select Customer Plant and enter in the Tag Number S T A M P ID No and click Go Enter Request Number Customer PO and Release Number Change Service Type by selecting the most appropriate one from the drop down menu Enter Disposition Date and Estimated Returned Date from customer approved quote Repair Status will automatically change to Approved Enter in the Repair Cost from the Approved quote Figure Cost Savings and enter into Cost Savings field Update Cost Savings Type Click Update Record 50 Repair Ticket Screen Approved Part Note RPCS Part Information STAMP ID FLE08373 LEPS 35 ROHM CO LTD Component Failure Tag Manufacturer Model 428940 Model Description MILLING CHUCK Repair Information Cost Center Customer PO Bo3RLO8271716 Work Order The highlighted yellow fields show the status of the part in Department 50
64. ack creation date shipping time evaluation time and customer review K S may exceed the 24 hour goal S T A M P User Manual Rev 1 127 i Goto the Initial login screen li Click on the Directed tab K S Inc Login Windows Internet Explorer ORAE E http 172 16 11 92 newstamp checklogin asp w abe k S Inc Login MMS ex SLO oO 21 WELCOME a v Page v iG Tools Total Asset Management jonathan Schroeder PARTS WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS PY Welcome back Jonathan Schroeder STAMP REPORTS SEARCH LOG OUT You are using the TEST Total Asset Management Version Open Turnbacks valid email address Please make sure you update your account settings to reflect a 27 view If you currently have a vaid email address specified then disregard this message Form s Completed Thanks 1 view Rejected 0 view Cancelled 1 view Closed 0 view Paro Transfers Pending Transfers Counter Not Active Waiting to be Received Copyright 2007 K S Services Counter Not Active All Rights Reserved Redistribution of any portion of this site is fgs fdden without prior written permission Not for use or disclosure outside K S Sge ices Inc except under written agreement About this page p tact Stamp Administrator Done Directed Internet Protected Mode Off
65. approved Below is a list of different Cost Saving Scenario s that can occur You must find the best suitable scenario that fits your customer s defined cost savings categories and compute the Savings and enter this information in the repair ticket screen This will allow you to run Cost Savings reports for your customer Only returned items will be computed in the Cost Savings report There are 8 Cost Savings Type 1 Exchange vs New Part has been exchanged for a new or refurbished unit Cost Savings Plant s Cost of New Cost of Exchange Unit ID Excess Inventory Level Plant disapproves a repair item is Scrap or Returned Not Repaired Cost Savings Quoted Repair Cost No Problem Found Part is sent in for repair and No Problem was Found with the unit There is No Charge to the customer Cost Savings Average Repair Cost or Cost Savings Previous Repair Cost Average Repair Cost can be computed by using the Search Screen Average Repair Cost Search None No Cost Savings applicable for this transaction Cost Savings 0 Repair Differential Part that has been repaired more than once Cost Savings Previous Repair Cost Current Repair Cost Repair vs New Part that is repaired Cost Savings Cost of New Current Repair Cost Warranty A part has failed within the warranty period and is honored by the warranty provider Repair Cost is SO Cost Savings Price of New Average R
66. arranty Under the Notes Comments amp Instructions Section complete the following xxviii Under Shipping Instructions place any special shipping instructions or return instructions E g If the part needs to be delivered to a particular dock on return place this information into this field E g If the customer requires a certain carrier to be used place this information into this field xxix Under Customer Notes place any information that you would like the customer to see Note This field is viewable by the customer S T A M P User Manual Rev 1 109 xxx Under K S Comments place any comments specific to the part Note This field is not viewable by the customer xxxi Under Define Problem describe the defects of the unit This information would come from the failure tag or discussions from the customer maintenance personnel Notes Comments amp Instructions Shipping Instructions PACKING SLIP AND BOX MUST BE MARKED A Problem Found ATTN CATHY KUNAK K S G DOCK FREIGHT CARRIERS FOR RETURN SHIPMENT DHL 877 amp S69 2672 ENON ACCTS 197N10N647 FND Customer Notes Parts Replaced K S Comments 7 ON HAND Possible Cause Define Problem VOLTAGE READINGS KEEP SPIKING Test Results Resolutions TIB Number Repair Finished Date POD Number Customer Fields Plant Approved Date IMF Drop NP STORES Update Record Fill out the Define Problem Box with results from Initial Investigation Describe defect s of unit
67. ate warranty information c Synchronize locations if part was returned to the normal location If part was not returned to normal location update the current location to identify where the part is at d Click Update Record e Create a receiver if no packing slip was received with the returned part Part Status Screen for a Repaired Part Coming In Part Information TAG FLEOS946 Registration Date 09 28 2007 Serial Number Part Purchase New Repaired Commodity Pump General v Key Component C Is Key Component Sub Commodity open Part Status Class Code In Stock _ l l Di ition 1 Acti v Manufacturer KNOLL MASCHINENBAU GmbH isposition 1 Active Tag Add Reason FC Failed Component from floor going out for Rep Model KTS 25 50 T5 KB HIGH PRESSU p _ p Core Replacement Model Country USA Exchanged For Plant Part Number a Comments Corp Part Number Tag Replaced Date Tag Replaced Scrap Date Authorizer Use MMS Location C Yes No Reason A Machine Information UFE C Is UFE UpFront Engagement Project Line In Service Date Department 5075E DURATEC D35 CRANKSH Out of Service Date Zone Machine BT Asset 2 5075E 140 Machine Bar Code Machine Name OP 140 Sub Assemb Barcode Station Sub Lvl Assem Barcode Technician Last Maintenance Date Work Order Number S T A M P User Manual Rev 1 63
68. click on S T A M P Login r sy P e K y werwir ee file au if JUSU Ia Sle LA 1 SO JGO Provide Windo S interne xpiOTe IEJ p X MS htp frww k and s con defaut esp 4 Fle Eon Yew Favorites Joos Heb We BE ae K45 Services Inc An Industrial Gobal Solution Prov ff GE mp gt bp Rage e G Toos A Global Solution Provider Customer Login Employee Portal 1 Customer Login IABLE LOGIC CONTROLLERS VCRPADTICITIES REMANUFACTURED MATERIAL CREATE PACKING SLTP http jaeren and s com newestarre PO intemet 100 gt K S SERVICES INC 102 v Enter in your User ID and password and hit Submit le S 1 A M P Windows Internet Explorer e JOMO E File Edit View Favorites Tools Help w k sTAMmP Providing Repair Solutions for Todays Global Industry Smart Total Asset Management Program S T A M P User Manual Rev 1 103 vi Go to Repair Tickets and click on Repair Ticket K S Inc Login Windows Internet Explorer JS E http www k and s com newstamp checklogin asp DEK File Edit View Favorites Tools Help w k k45 Inc Login E dah E page Toos MMS Stamp MMS Management System mars Liburai HOME ADMIN PARTS WARRANTY LOCATION STAMP CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT MISSED COST SAVING NON REPAIR COST SAVING You are successfully logged on
69. com repaind 01 3508 page turnback STAMP Turnback De P Turnback Details Print This Page Turnback Status Customer Approval Name Rejected O Cancelled Closed Turnback Details Measure Collect Data Measure this Analyze Root Cause analyze this Improve Permanent Corrective Action Containment Plan improve this thing Control Prevention Plant you control nothing Root Cause Analysis K S SERVICES INC 126 viii If the customer notifies K S that the machine failure was not due to K S s repair or for other valid reasons you may at any time cancel the Turnback form Click Cancelled enter in Reason for cancelling the Turnback and click Save Changes Once the Turnback is cancelled the form is saved and may not be changed in the future http www k and s com repairid 20173508 page turnback STAMP Turnback De E 5 X Ah Turnback Details _ PrintThisPage Turnbagk Status Reason Rejected Cancelled Closed __Save Changes Turnback Details Measure Collect Data measure this Analyze Root Cause analyze this Improve Permanent Corrective Action Containment Plan improve this thing Control Prevention Plant you control nothing Root Cause Analysis Note Turnbacks should be treated as an emergency and the goal for form completion Turnback closure is 24 hours from the time Operation s receives the failed unit Depending on the case Turnb
70. d Edit Item Chrysler LLC DaimlerChrysler Kenosha KEP14535 COOPER TOOL COMPANY M PRO 400 CONTROLLER 8 11 2006 1 725 00 shipped not quoted Edit Item _ AMERICAN AXLE American Axle Gear AAH17692 KELLER 23 020145 00926 BOARD 8 14 2006 889 52 shipped not quoted Edit Item Chrysler LLC Kokomo Transmission Plant KTP24233 INGERSOLL RAND COMPANY LTD E3340Q DC MOTOR 8 16 2006 3 258 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH15291 UNKNOWN FSO LOAD CELL TRANSDUCER F 50 8 28 2006 1 086 00 shipped not quoted Edit Item Chrysler LLC DaimlerChrysler Kenosha KEP15596 BODINE ELECTRIC CO 34R6BECI Z4 MOTOR 9 1 2006 1 059 11 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH14945 FANUC A06B 6088 H226 HS500 SPINDLE AMPLIFIER 10 27 2006 1 315 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH17953 ESCORT MEMORY SYSTEMS INC CM21L010 MODULE 11 27 2006 990 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH17955 ESCORT MEMORY SYSTEMS INC CM21L010 MODULE 11 27 2006 990 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH17989 HEIDENHAIN CORP LS706 170 SCALE 12 13 2006 1 784 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH18051 ALLEN BRADLEY CO INC44 8520 1APA1 BOARD 12 14 2006 6 810 00 shipped not quoted Edit Item AMERICAN AXLE American Axle Gear AAH18054 UNKNOWN F50 LOAD CELL TRANSDUCER F 50 12 22 2006 1 086 00 shipped not quoted _
71. e E E TEE E T 49 K S SERVICES INC 2 CUSLOMEr ADDFOVAl OF DISD FOV Al eiaa a ac ec ace ance A ebearer ad doeecewseaearaceatnne 51 k APOY hey ie co lt unnn rrr rrr aren rghit Berry RET ar cient oe ore er eee Hie eee nee OR oreo 52 li Disapproval of order Scrap Part csccccessssesssssncscssscecescosssssesssccescussseuessossecess 56 iii Disapproval of order Returned not Repaired part ccceecessscesesssreceseseeeeens 60 f Partis Repaired Exchanged New Returned Not Repaired Or Scrapped ccceccsssseceeesreeeeeees 61 g Part Shipped back to Plant pending Customer disposition cceescsecesseecesseecesseecesseecesseecescsnees ces 61 E REPAIR amp NEW PARTS COMING IN amp PARTS GOING INTO INVENTORY CRIB cccccsccssssecessreceseeees 62 3s HRECCIV GIP ANU creim tara la eave dues ose eaa eles Seva deedae Pon sbetvcctva stead r A 63 D Update Repair Ticket amp Part Status 1252656 tie clical E ius dihad aces 63 i Pat TS RO DIC d iera acti autcctane napetetaaseacstunse cute ab aemaan A 63 ii Partis Exchanged with New or Refurbished Unit cc ccceeecessteceecesseeeeeeeees 66 He RIOTS RNR oenen E NS 69 c Create an Inventory Control Card if needed essesesssesseseeesssseesesreesesreresseersssreesesreressreresesressseeeseeese 72 de PICE Pace IIM ETD oan A A mecaaeaneen sasen ant 74 F PARTS FROM CRIB TO FLOOR amp PARTS INTO MACHINE ccscccscssssccesesee
72. e Report REPORTS MENU Cathy Click on any report in the tree enter parameters and click Execute Report Select A Viewer Option OMS Excel xls Excel Data Only xls O MS Word doc Acrobat PDF pdf Open Orders Approved Not Finished Select SU Region Employee MEMON BillTo Code ALL ShipTo Code ALL Aunan F ia ee ae ai an Oe 0 on tl nll alt gel ae aa ie ae Pe K S SERVICES INC 98 Open Orders Approved Not Finished Report is displayed VEEM E 5 SERVICES Drk PERELE S Open Order By Cust Name Approved Not Finished a Bee SS eee Ce ER N E E o i E e e m La ADT PANTAN ae PHIRLET Tat HERMT jan mi aP f Apu ESPAR EERAG Fimi WE E I EHET ST T AETIA PAATE BENTEN am FAILEN sau one LLELET Aq EPAR REFAN a BIME LME Bo TEE AUTH FAAS Esta CANLA WL LST E Aj ESPAR EPA hF I FEE ADT a PATE BENITA TARE win E Aj ESRF KEFA IME aE PE DETE ACTIA PAATHOF Soa THE 1 E Aj ESRF EEPAS AEI iN E PE i OTR ATH A PAT WERTE oe ILLET Ag EGPAR EEPAR SP MFL 139053 SE FC Teil kOe fer Klee Teal Gid Price D A D 218 Khia Shipra Khia FORD TEARRCAN EG DRARRORE FOS FS ILEN hI POST mo APL BAIS LT Ag CEPAP REPAT Oe Aim ee Mo H ESS 0 PORSI I4 mar Lat Agel ESPAR REFAN THEE WS ines wo H onda PSS FSR IET MIEP I SURE gaam z L Aja caT REFA HOHE EE mis H m H oe TRN ir PSO FSR tiaa Sec OPT ee r i Age ciae Eai HOHE Imi im Hoima H TD TORCH EFF FES MN PERILH IHE I MI
73. eck for Exact Match e as 3 J N ix Fill in the following information in the Repair Ticket screen under the following Under the Part Information Section complete the following x Enter in Repair Ticket Number The Repair Ticket number is the failure tag number Some plants use a K S failure tag and some use their own failure tag If a failure tag does not have a number enter in No Tag in the field Part Information STAMP ID FLEOQ8355 Key Component Repair Ticket Number LEP6233 Call Date 10 01 2007 Manufacturer MOVOMATIC Part Serial 120152 Model 10708 0418 Plant Part Number 1012411187R Model Description TRANSDUCER Corporate Part Number 1012411187R Under the Repair Information Section complete the following xi Fill out Requestor field xii Fill out the Item field as the PO line Item No xiii Fill out the Buyer field person s name requesting the order xiv Fill out Customer Shipper field enter customer s request for shipper number Note The secondary number after the back slash is the Bill of Lading Number BOL which is created after the part has been shipped xv Select Order Type xvi Select Priority as Emergency Rush or Normal xvii Select Service Type as Warranty Repair xviii Repair Status defaults to Pending Shipment Note Status must be Pending Shipment in order for you to print shipper xix Work Order field is an optional field Some custo
74. ect Order Type Repair Status RPCS Status RPCS Finished Date 10 30 2007 2 18 55 PM Suggested Repair Facilities K 5 Southgate K S PO 378882 RMA Packing Slip RPCS Received Date 10 1 2007 RPCS Quoted Date 10 11 2007 2 48 48 PM RPCS Disposition RPCS Disposition Date 10 16 2007 10 00 16 AM Reason Turnaround 31 Day s Problem Found Parts Replaced Possible Cause Test Results Repair Finished Date 10 29 2007 calendar ee IMF Drop K 3 REES 2 Update Part Status a Change Part Status to Scrap b Enter in Scrap Date c Enter in Authorizer of RNR part d Under Reason enter Returned not repaired e Under Current Location Type Location 1 Plant Code Location 2 Current part location or department f Click Update Record g Create a receiver if no packing slip was received with the returned part Part Status Screen for an RNR Part Coming In Part Information TAG FLEOS946 Registration Date 09 28 2007 Serial Number 202 Part Purchase O New Repaired Commodity Pump General v Key Component CI Is Key Component Sub Commodity open E art Status Class Code SCRAP ee iil Manufacturer KNOLL MASCHINENBAU GmbH open _options D sPosition eee Model Sa SEE On OG es Copen options _ Add Reason FC Failed Component from floor going out for Rep odel 50 T5 A KB C
75. ection click Browse button on Picture 1 field Clear Data ADD Record c Dialog Box appears Find the path where pictures were copied on local machine click Open 32 E g C Documents and Settings mliburdi My Documents My Pictures 100_ 4386 jpg Note You may add up to four pictures per part Once you add a photo you may edit or delete it Choose file x A My Pictures e E nf 5 100_4386 100_4389 100_4391 e Current F t Look in gt My Computer 100_4392 100_4393 100_4394 My Network File name 100 4386 X Places Files of type Pictures gif jpg jpeg png Picture Information Picture 1 C Documents and Settings mliburdi My Documents My Pictures 100_4386 jpg Picture 2 Picture 3 Picture 4 Clear Data ADD Record 39 Editing the added photo a Click the Picture Control Panel cfamp MMS Management System see or WASRAARTY LATION LALI CATS SI PAIS TOOT PARAT TRANU IES Part Inventory uPoaTte screen best viewed in a 1020069 resckton FORD DAGENHAM ELECTRONICS FORD MOTOR COMPANY LTD Picture Control Panel UPOATE Record b To delete a photo click Delete S T A M P User Manual Rev 1 33 c To add another photo click Upload Photo Click X to close screen A gt STAMP Part Photos Windows Internet Explorer amp fx http www k and s com stamptest Parts Photos
76. ed in the motor management program Customer Supplied Material Material supplied to K S Services by the customer to help with the repair or testing of another unit Exchange Receive a customer part and exchange it with a new or other repaired part Evaluation Fee Fee charged for evaluating a part for repair Motor Pool Delivery Delivery of a motor that belongs to the plant Motor Stock Delivery Delivery of a motor that belongs to K S or another customer Purchase New Buy a new part Recertify Test part without repair for a fee Repair amp Calibrate Restore broken or damaged part and calibrate Repair Restore broken or damaged part Return Not Repaired Return the part not repaired to the customer as per their request Repair Not Tested Repair but do not test part Scrap Unit is discarded at vendor location S T A M P User Manual Rev 1 7 17 18 19 Service Call An engineer or technician visits the customer s plant for purposes of trouble shooting equipment or providing technical support Warranty Repair A repair that meets the warranty terms and conditions and will be repaired at no cost to the customer Warranty Exchange Agreement A repair that meets the warranty terms and conditions and the part is exchanged for new or rebuild rather than repaired at no cost to the customer Repair Status Information Repair Status Stage of an order There are 7 r
77. epair Cost or Previous Repair Cost based on customer s definition Consignment Repair Consignment part that is repaired and returned to consignment stock Cost Savings Cost of New Current Consignment Repair Cost K S SERVICES INC 10 Warranty Information Warranty A guarantee on purchased goods that they are of the quality represented workmanship and parts replaced and will be replaced or repaired if found to be faulty Warranty Periods for each part is dependent on the order type and repair vendor The warranty periods for each order type are as follows e Customer Direct Vendor s warranty terms and conditions shall apply e Direct Partner Vendor s warranty terms and conditions shall apply e K S Direct Vendor s warranty terms and conditions shall apply e K S Inside 12 month In Service warranty period e K S Inside Partner 12 month In Service warranty period e S Partner OSS Vendor s warranty terms and conditions shall apply There are exceptions to the above and they are 30 Day Limited Warranty Repairs apply to the following Hand tools air tools power tools tooling hoists material handling equipment probes instrumentation metering devices calipers indicators and other similar items will be covered by a limited thirty 30 day warranty from the date of invoice Specific Limited Warranty Repairs apply to the following Spindles Weld Guns and other similar types of products shall be
78. epair Tickets Open New Repair Ticket B Successfully created your repair ticket Page 1 of 668 1 2 3 4 5 6 7 89 10 Next gt Last gt gt No of Records 10010 __ Tag Num RO Num Rep Ticket Date Ticket Num T Customer Status TT 105 FKC1002 0 12 19 2007 Ford Kansas City FORD MOTOR COMPANY Pending Shipment E f Ti FKC80107 1649739 6 25 2007 Ford Kansas City FORD MOTOR COMPANY Complete f i FKC30626 1623664 6 25 2007 10337 Ford Kansas City FORD MOTOR COMPANY Returned E f fi FKC30643 1653127 7 20 2007 Ford Kansas City FORD MOTOR COMPANY Returned E f i FKCO7781 1630737 6 25 2007 10210 Ford Kansas City FORD MOTOR COMPANY Quoted not Approved E f Ti FKC09459 1653877 7 23 2007 Ford Kansas City FORD MOTOR COMPANY Shipped Not Quoted E f i FKC40500 1647199 6 11 2007 Ford Kansas City FORD MOTOR COMPANY Approved E P fi FKC11792 1631083 3 19 2007 Ford Kansas City FORD MOTOR COMPANY Quoted not Approved E f Ti FKC71212 1648969 6 15 2007 Ford Kansas City FORD MOTOR COMPANY Complete E f Ti FKC71211 1648968 6 15 2007 Ford Kansas City FORD MOTOR COMPANY Complete E f i FKC71090 1648967 6 15 2007 Ford Kansas City FORD MOTOR COMPANY Complete E P fi FKC70520 1648966 6 15 2007 Ford Kansas City FORD MOTOR COMPANY Complete E P i FKC71201 1646426 5 3 2007 Ford Kansas City FORD MOTOR COMPANY Complete E f mi FKC71210 1643724 5 23 2007 Ford Kansas City FORD MOTOR COMPANY Complete E f i FKC71209 1643719 5 23 2007 Ford Kansas City FORD MOTOR COMPANY Complete f fi
79. epair statuses in order 1 Pending Shipment A part that is waiting to be shipped Default status before summary shipper is created Shipped Not Quoted A part that has been processed as being shipped to the vendor or K S Default status once summary shipper has been created Quoted Not Approved Part that has been quoted to the customer and waiting for customer disposition Status updates automatically once quote date has been entered Approved Not Returned An order has been approved by the customer Status updates automatically once disposition date has been entered Disapproved A quote has been disapproved by the customer and the part has been requested to be Return Not Repaired or Scrap Repair status must be manually changed to Disapproved and the Service type must be manually changed to reflect Return Not Repaired or Scrap Returned A part that has been returned to the plant Status updates automatically once return date has been entered Complete An order has been filled and the part has been returned to plant Status updates automatically once invoice date and invoice number have been entered Shipping Information RMA RGA RA A number issued by some vendors to track incoming material for repair evaluation RMA Return Material Authorization RGA Return Goods Authorization RA Return Authorization K S SERVICES INC 8 POD Packing Slip Shipper A number assigned to t
80. epartment 5075E DURATEC D35 CRANKSH Out of Service Date Zone Machine BT Asset 2 5075E 140 Machine Bar Code Machine Name OP 140 Sub Assemb Barcode Station Sub Lvl Assem Barcode Technician Last Maintenance Date Work Order Number K S SERVICES INC 76 G Additional Features in S T A M P a Searches i Click on Search from the Home Page STAM SEARCH LOG OUT Search STAMP System Searches Tag Number Companies Manuf Vendors oS Parts By Location Category Models f Parts By Warranty Repairs Parts By Specs Work Orders Beta Search Screens P Average Repair Cost New Part Search New Parts By Location j New Farts By Warranty Info New Manufacturer Search New Repair Search New Farts By Specs New Parts By Specs and Location New RPCS Inventory by PPN h ee SN aan atte neal ae npenemitn O N dr apatieien i mees r pe S T A M P User Manual Rev 1 77 Search Parts by Tag Number 1 Type in S T A M P Id 2 Click Search Search Tag Number Customer FORD MOTOR COMPANY Plant FLE Ford Lima Engine Tag Number Stamp ID FLEO8300 ttet A list of current information for that tag number is displayed The information is viewable only Part Apparatus Details Customer FORD MOTOR COMPANY Plant Ford Lima Engine Tag Number FLE08300 Details Tag Number FLE08300 Replacment for Tag Number StampID Add Reason FC FAILED COMPONENT FROM FLOOR GOING OUT FOR REPAIR
81. escessseceseseeeeceseseeesceeeeeceseseeeesees 76 as C stomer Reduires a Part rrnriniii ata AET OEN 77 De Reduisiton Part outor CDanna a O 77 c Remove Inventory Control Card from part cccccsscecsssseceecessseceesseseecessseceecessseceseseseecesesseescssaeesens 77 d Fil utinventory Control Card areanssene a nia A T ea 77 amp Receivelnventory Control Card ions ccatnce a ANA O a A 77 Ts WD Gate Pant Staus snno e a a R no anaaceaseeass 77 G AGGITION al Features MS TAM P orase a tei ents boas E EN T E ERTO 81 da SEINES rania A N nase eesinaia ves ancien 81 p Additional Part Soreen Features sesssnsisiireinn i E EE E A 94 G Additional Repair Ticket Features sia ecaeesaeranen eee Gi RED ONS coccoccsscneticesccsiaaeucecsuccucetscas ceca E eupem ence eousurnnstonneet He Initiating amp Completing PUPMDACKS naian Suatide aca N a a S T A M P User Manual Rev 1 3 Purpose The S T A M P user manual provides a step by step guide on how to use the S T A M P software in order to manage your customer s assets to process repairs and provide reporting Scope The S T A M P database will be a valuable tool in performing your job as an Account Manager When used properly you will know the location of every repairable item that has been entered into the database You will know how long it has been in service if it has been repaired in the past what the current warranty status of the part is and a multitude of other information
82. etails Measure Collect Data Analyze Root Cause Improve Permanent Corrective Action Containment Plan Control Prevention Plant Root Cause Analysis OK s Ooss Ocustomer No Fault S T A M P User Manual Rev 1 119 vii Tag the unit with a fluorescent red Turnback tag and write the Turnback No Previous RO No Serial S T A M P ID No and Date on the Turnback tag Note You can obtain order the tags from the Southgate parts room and request that they are mailed to your location Front Side Back Side viii Place all required paper work with unit ix Place an emergency sticker on the outside of the box Note You can obtain order the emergency stickers from the Southgate parts room and request that they are mailed to your location x Ship unit to Original Repair Facility or Customer Directed Vendor You have now initiated the Turnback form and must wait to obtain a response from Operations in order to review the analysis with the customer and either Reject Cancel or Close the Turnback form Note If the repaired item is a Customer Directed repair an email notification with be emailed to your inbox with the following instructions From quality k and s com mailto quality k and s com Sent Thursday September 13 2007 11 56 AM To Jonathan Schroeder Subject Turnback Email Generated for TBPNB1154 A Turnback has been generated for a Customer Tiered Directed order Al
83. ged Part Coming In Part Information STAMP ID Repair Ticket Number Manufacturer Model Model Description FLE05946 LEPS722 KNOLL MASCHINENBAU GmbH KTS25 50 T5 A KB HIGH PRESSURE COOLING PUMP Key Component Call Date 09 28 2007 Part Serial 202 Plant Part Number Corporate Part Number Repair Information Cost Center Request Number RQO7 285R03 Customer PO B63RL07268970 Release Num MISC716108 Work Order Requestor AREA 2 Department 5075E DURATEC D35 Item 1 Cust Shipper RFS539682 BOL637112 Buyer REES K S Shipper SFLE2007 0000284 Receiver Num Priority Service Type Order Type Customer Direct v RPCS Status RPCS Finished Date 10 30 2007 2 18 55 PM Repair RO Information Repair Vendor MAR TEC PRODUCTS Suggested Repair Facilities Vendor Contact ANDY HATCH K 5 Southgate RO 1666407 K S PO 378882 RMA Packing Slip RPCS Received Date RPCS Quoted Date RPCS Disposition RPCS Disposition Date Reason Shipped Date 09 28 2007 calendar Quote Date 10 11 2007 calendar Disposition Date 10 17 2007 calendar calendar Estimated Return Date 11 17 2007 Revised Estimated Return Date Turnaround 31 Day s Return Date 10 29 2007 _calendar gt Notes Comments amp Instructions Shipping Instructions PACKING SLIP AND BOX MUST BE MARKED A ATTN CATHY KUNAK K S G DOCK FREIGHT CARRIERS FOR RETURN SHIPMENT DHL 877 GCA 3673 E
84. he document used to return a part from the vendor back to the customer s plant This document serves as a Proof of Delivery Repair Vendor Information Repair Vendor A repair source Vendor Contact Is the contact person at the repair vendor K S Services Corporate Locations amp General Capabilities S T A M P User Manual Rev 1 World Headquarters Southgate Michigan Taylor Service Center Taylor Michigan Atlanta Service Center Atlanta Georgia Kokomo Service Center Kokomo Indiana Lawton Service Center Lawton Oklahoma Rocky Hill Service Center Rocky Hill Connecticut Oakville MCS Service Center Oakville Ontario K S Inside Partners Aztecnology Systems Lincoln Park Michigan amp Union City California Beech Services Dearborn Michigan Kennedy Repair Service Troy Ohio Superior Spindle Service Taylor Michigan Electronics Hydraulics amp Mechanical Electronics Electronics amp Motors Electronics amp Motors Electronics Motors Water Pumps Electronics amp Motors amp Mechanical Electronics Motors Weld Guns amp Tip Holders Spindles Cost Savings Information Cost Savings Reductions in all or any portion of the costs of providing goods or services relative to previous cost or cost avoided Savings are incurred by the customer Cost Savings must be manually computed in S T A M P This is calculated and entered at the time an order is
85. ia Field Tools Remove Field Add Field SelectAFicld _M Selea A Condition OOOO SSS a a The AND Condition is used for the following section Please select your date criteria Field Tools Remove Field Add Field SelectAField _M SelectACondtion WJ SSSSSCSC SSCS Y The AND Condition is ALSO used for the this section Add Reason Disposition Select An Add Reason w Select A Disposition v Key Components Department Selec Departe x Commodity Sub Commodity Select A Commodity x Select A Sub Commodity MAA AET era a a Oe OO 6 rch em X s j a K S SERVICES INC 86 xiii Parts by Warranty Info STAMP Parts by Warranty Search screen best viewed in a 1024x768 resolution STAMP Parts by Warranty Search Customer FORD MOTOR COMPANY v Sort By Tag na Ascending A Z v Plant FLE Ford Lima Engine v Model Number Ascending A Z v a D Please select your part warranty criteria Field Tools Add Field Select A Field v Loo O The AND Condition is used for the following section Please select your date criteria Field Tools Remove Field Add Field SelectAField _W Select Condon MOOO o o Oea SENON o ME C T oaa pall T N P dpe CETT xiv Repair Search STAMP Part Repair Search screen best viewed in a 1024x768 resolution STAMP Part Repair Search Criteria Customer FORD MOTOR COMPANY y Sort By Ascending A z led
86. l Location 1 FKC Location 2 Location 3 Location 4 Location 5 Location 6 J Picture Information Picture 1 Picture 2 Picture 3 Picture 4 S T A M P User Manual Rev 1 Motor Condition Select A Motor Condition calendar calendar Condition Comment Readable Plate go Catalog Number Reserved For Audit Date calendar Audit Initials calendar Audit Location Select An Audit Location calendar RO Number PO Number Purchase Date RFQ Number Need Help Warranty In Months Warranty Expires Comments open options Location Type Current Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 www kscustomer net newstamp 25 calendar open open open open open open Synchronize Locations Clear Data ADD Record SEARCH STAMP LOG OUT On the Parts Inventory page complete the following under Part Information 7 Enter Serial No Serial No s are a vital part of the information recorded Serial No s like S T A M P Id s never change 8 Choose Model No a Click Open b Enter in the Model No http 172 16 11 92 CustID 13 amp Application STAMP Select A Model Windows Inter E Select A Model Search Henori Fua c Click Search d Choose the correct part and hit Select gt http 172 16 11 92 CustID 13 amp Application STAMP Select A
87. l Tiered Order Type Turnbacks are the responsibility of the account manager Please print out a copy of the Turnback form tag the unit with a Turnback tag and ship the unit to the Customer directed vendor with all paper work including the Turnback form Once you obtain information needed to complete the Turnback form from the vendor please open your Turnback form in S T A M P for editing When you complete the Turnback form you can click Save Changes Once you click Save Changes the S T A M P system will be updated Thanks K S Quality Team Please see the following section e Closing or Cancelling Directed Turnbacks for further instructions on how to close out Directed Turnbacks from S T A M P K S SERVICES INC 120 B Viewing the Status of Turnbacks in S T A M P i You can view the status of your plant Turnbacks when you log back into S T A M P The following information will be viewable in the right hand corner of your screen Initial login screen a O K S Inc Login Windows Internet Explorer SUA amp htp 172 16 11 92 newstamp checklogin asp ms x f kieser Ww ake K Sinc Login fp z v v Page v iQ Tools v x DE gt MMS Total Asset Management jonathan Schroeder STAMP WELCOME WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS LUl OUT T Welcome back Jonathan Schroeder Non Directed Open Turnbacks You are using the TEST Total Asset
88. lation Se Contains ys T W ed S T A M P User Manual Rev 1 89 b Additional Part Screen Features Browse Part Add New Part Update Part Delete Part Mass Location Update Scanner Part In Service 7 ee E P y F Pattie E N perean 4 i te ie ste PPAR sett _ rs Vi Vii viii xi xii xiii XIV XV K S SERVICES INC STAMP MMS Parts Options Tag Replacement Add New Model Change Disposition Search View Models Change Class Code Add Search View Model Specs Generate Bar Codes Part Location History Generate Return To Stock Reprint Return To Stock Slip Search View Model Min Max Levels Model Search View PPN Min Max Levels ae ee ee Click on Parts from the Home Page Browse Part View Part Information viewable screen only Delete Part Used to delete a S T A M P Id E g Can be used if the S T A M P Id was entered incorrectly Mass Location Update Change the current location of several parts at once E g Parts being moved from one crib location to another Scanner Part In Service Tag Replacement Replace missing barcode with a new one Change Disposition Change the current part Disposition You may complete this in the Part Screen as well under Part Information Change Class Code Change the Part Status You may complete this in the Part Screen as well under Part Information Generate Bar Codes Generate warranty cards Generate Return t
89. list The warranty information that is supplied by the OEM is then entered into the STAMP database to allow the Account Manager to capture all available warranties S T A M P User Manual Rev 1 13 A Initial Login Screen a Log into S T A M P via K S Services Inc web site www k and s com Under the S Services Inc An industrial Global Solution Provic Windows Internet Explores K 79 e J m hit frevww_ end s com detault eso Vir HK Ae Fle Eat Yew Favorites Joss Heb a aa K4S Services Inc chmtrial Goba Solution Prov i FD bd Ri gt F page c Toos A Global Solution Provider Customer Login Employee Portal Be STAMP Login a oe oe 5 ISO 9001 2005 CERTIFIED ROGRAMMABLE LOGIC CONIROLLERS SALES TELEPHONE 1 500 542 1331 SALES EMAIL SALES AND S COM HONE ASSET MAW AGEMENT CAFASTETTIES REMANUFACTURED MATERIAL CREATE PACKING SITP a Our reposir capabilities include Celebrating 25 years of service Servo Motors Servo amp Inverter Drive lt K S Services Inc is a global supplier specializing in the repair of industrial sutomation components Since 1982 f Kes has been repa3irmg automation for mdustries such as Tire Spindles K Simulation Equipment and Rubber Ming Aerospace Food amp Beverage White Motors p Ver Supple S Goods Petrochemical Paper amp Pulp Steel Prnting Plastics Rototics lt lt Servo Valves K Programmable Logic Controllers Vacuum Pumps
90. m Home Page Click View Repair Ticket Select Customer Plant and enter in the Tag Number S T A M P ID No and hit Enter or click Go If part has been sent to a K S Partner change Order Type to KSPARTNER Enter Quote Date Estimated Repair Cost and Eval Fee if applicable from quote received Repair Status will automatically change to Quoted not Approved Enter Cost of New if it doesn t already exist a Ifthe Quoted Cost of New price the Existing Cost of New price change the price to reflect the Quoted Cost of New Enter K S PO if applicable If warranty was denied on quote check the Warranty Denied box and fill in the Warranty Denied Reason in the warranty information section Click Update Record 47 Repair Ticket Screen Quoted not Approved Part Note The highlighted yellow fields show the status of the part in RPCS Part Information STAMP ID FLE08303 Key Component Component Failure Tag NO TAG Call Date 02 06 2008 Manufacturer RITTAL Part Serial Model SK 3305140 Plant Part Number 1012331043R Model Description AC UNIT Corporate Part Number 1012331043R Repair Information Cost Center Request Number Customer PO Release Num Work Order Requestor AREA 2 Department 5077 DURATEC 35 V6 Item 1 Cust Shipper RFS544643 BOL645961 Buyer STEINER K S Shipper SFLE2008 0000048 of items 1 Receiver Num Ea K S Inside i Priority Emergency v RA TS f f Quoted Not Approved v Service Type
91. mers create a work order for tracking purposes Use this field if the customer uses a work order Repair Information Cost Center Request Number Customer PO Release Num Work Order Requestor AREA 2 Department 5060 DURATEC 35 V6 Item 1 Cust Shipper RFS539783 BOL637169 Buyer VAN HORN K S Shipper SFLE2007 0000288 Receiver Num Priority Normal E v Order Type K S Partner v Service Type To Be Evaluated v Repair Status Pending Repair v RPCS Status o O RPCS Finished Date OO O O e funitis a Customer Directed Repair Sales must complete the Turnback process with the Customer Directed vendor S T A M P User Manual Rev 1 107 e If unit is a K S Repair Sales must complete the Turnback Process with the K S Repair Facility Under the Repair RO Information Section complete the following XX XX xxii Repair RO Information Vendor Contact Shipped Date Quoted Date Dispositioned Date RPCS Estimated Return Date sSY Estimated Return Date Returned On RO Select the Repair Vendor and Vendor Contact this information will default to the previous repair vendor if the part has been previously repaired Fill out RMA RGA RA if required Under the Repair RO Information Section select the Repair Vendor and Vendor Contact Suggested Repair Facilities open options K S Southgate No Suggestions Available K 5 PO
92. ng a Turnback i Customer reports a unit failure to Sales that is within the K S warranty period ii Verify if the unit failure is within the K S warranty period iii Verify if the unit meets the Turnback criteria above If so a Turnback form is used to document the occurrence of a Turnback Form No T104 The Turnback Form is used to document and resolve a Turnback occurrence The Turnback form uses the DMAIC problem solving technique to improve quality DMAIC refers to a data driven quality strategy for improving processes DMAIC is an acronym for five interconnected phases Define Measure Analyze Improve and Control S T A M P User Manual Rev 1 101 iyi Warranty Evaluation Report Form No T104 Revision 10 y Turn Back TBXXX000 Ro No Date Stamp Id Install Date Previous Ro No Failure Date Manufacturer Model Serial Machine Name Op Department Station Operation Customer Plant Name Downtime Plant Contact Name Last Repair Date Sales Contact Name Repair Location Sales Operations Sd Improve Permanent Corrective Action Containment Plan Operations Operations Evaluated by Repair Facility ll Mes Managemen UseOny seen Root Cause Analysis Customer O No Fault Found O Warranty Claim Deny O Charge Yes O Approved By Date Customers Name K S Acct Manager Date Date iv Log into S T A M P via company web site Go to Customer Login and
93. ng the Turnback form created Once the Repair Ticket has been added created you may now view the Turnback form at any time by Clicking on View Turnback Simply click the following i Click Welcome ii Click Directed or Non Directed tab iii Click View under Open Turnbacks S T A M P User Manual Rev 1 111 K S Inc Login Windows Internet Explorer we dk K S Inc Login fp D v Page v G Tools v d MMS Total Asset Management jonathan Schroeder WELCOME WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS m Welcome back Jonathan Schroeder Directed Non Directed Open Turnbacks You are using the TEST Total Asset Management Version 27 view Form s Completed 1 view Please make sure you update your account settings to reflect a valid email address Rejected 0 view If you currently have a vaid email address specified then disregard this message Cancelled 1 view Thanks Closed 0 view Part Transtar Pending Transfers Counter Not Active Waiting to be Received Counter Not Active Copyright 2007 K S Services Inc All Rights Resepe Redistribution of any portion of this site is forbidden without prioryfitten permission Not for use or disclosure outside K S Services Inc except ung fr written agreement About this page contact Stamp Directed Non Directed Open T
94. nged For Plant Part Number Comments Corp Part Number Tag Replaced Date Tag Replaced Scrap Date Authorizer Use MMS Location C Yes No Reason Machine Information UFE C Is UFE UpFront Engagement Project Line In Service Date Department 5075E DURATEC D35 CRANKSH Out of Service Date Zone Machine BT Asset 2 5075E 140 Machine Bar Code Machine Name OP 140 Sub Assemb Barcode Station Sub Lvl Assem Barcode Technician Last Maintenance Date Work Order Number K S SERVICES INC 66 iii Partis RNR 1 Update Repair Ticket d Go to Repair Tickets and click on Repair Ticket from Home Page Click View Repair Ticket Select Customer Plant and enter in the Tag Number S T A M P ID No and click Go Enter the Returned date Repair Status will automatically change to Returned Under Resolution type Returned Not Repaired i No Repair Report comes with the part Enter POD number Packing Slip No Under Repair Finished Date enter date part was received Click Update Record Once you click Update Record the system will automatically take you to the Part Status screen Note If no packing slip was received with the returned part you must create a receiver Once the part status has been completed you must create a receiver S T A M P User Manual Rev 1 67 Repair Ticket Screen for an RNR Part Coming In Part Information
95. nn ne TO ee ee 17 Be STAMP HOME Pal Gouania tu Bue be essere eon E eeu ee aea O AR E 18 C PARTS GOING OUT FOR REPAIR cisco E N 22 a Customer removes failed component part from machine eessssesessrsrisrrresissiesrrrrrrreesrrrrrrrrrsreeseeens 23 b Customer fills out component failure tag with all required information sssessssseeeseersssreesesreerseres 23 c Customer attaches failure component tag to the failed unit oo cece cecessseeecesseeesessseecesereeeeess 23 d Customer places failed part on designated tables or floor locations oo ec cccceseeceesesseeeeeseseseeees 23 e Verify if failed part s at designated tables or floor locations has a S T A M P Id wu ceeeeeeeees 23 i Assign a S T A M P Id tO part cc cccccccsssssseccescssssesescosssrsescessseescesesesssesesenssesenesesees 23 ie ACUI GNA Par aca A T E A E 23 Ts Update Pan Sr eE oann N a a N 35 2 Create a NeW Repair TICKET aroro nnas E A Oa 38 Ne Create and Print SNDE aginn ar E T A ae aeons aces 44 L Atach oNDPPErTO Pa nece a a a a E 47 e SMO PI ee E EEN AA E E ee 47 Ds PARTS AF REP AUR TOUS E carye A a E 48 Qs SPARUIS RECEIVE onie n aE ee aaaunumcanaciacecen uous cans anceay soupan nod eetawtatdcetestoasbasueamaausagevaseduadusdeevonscesceuns 49 p PAPE IS EVA Ill AUC Os ereinen E div ais caceauhaysaauuaden tau sha pusbawetnnaineaacieealtinadtiast aesedvaran havens 49 Cr NP ANAS PCO O acarana A tag et E T T EE 49 Ae Parn AS OU OTE GE arinn e E coe cu
96. nt Add New Model Add New Part Change Disposition Search View Models yE Update Part Change Class Code Add Search View Model Specs E Delete Part Generate Bar Codes Part Location History Mass Location Update Generate Return To Stock Reprint Return To Stock Slip f Scanner Part In Service Search View Model Min Max Levels Mod amp Search View PPN Min Max Levels 4 Di a N a a a a r a S M a an ced eet sat a S T A M P User Manual Rev 1 35 iii Enter Tag Number S T A M P ID assigned iv Hit Enter or Click Go Update Part Apparatus Customer Plant FKC Ford Kansas City Tag Number FKC1002 ae et Part Inventory Sheet is displayed v Update Part Status Class Code to Out for Repair A Part Information TAG FKC1002 Registration Date 12 19 2007 Serial Number 1234585 Part Purchase New Repaired Commodity General Electronic y Key Component CI Is Key Component Sub Commodity Part Status Class Code Out for Repair v Disposition 1 Active Tag v Manufacturer TEMPOSONICS Add Reason FC Failed Component from floor going out for Rep Model 0110120703101000 BOX 2 Core Replacement Model Country Unknown Exchanged For Plant Part Number 1012156987R Comments Corp Part Number 1012156987R Tag Replaced Date Tag Replaced Scrap Date Authorizer Use MMS Location C Yes No Reason vi Update Department Zone Machine BT Machine
97. o Stock To return motors back in Stock K S Warehouse for Motor Management Add New Model Add a model that does not currently exist in the system Search View Models Search model no s by manufacturers Add Search View Model Specs Search model specs by manufacturer name category and models You may also view add update or delete the model Specs Part Location History Displays the current part location normal location and the location history Reprint Return to Stock Reprint a return to stock slip for Motor Management 90 xvi Search View Model Min Max Levels Model Search min max levels by model no s if you have previously set up min max levels xvii Search View PPN Min Max Levels Search min max levels by plant part number if you have previously set up min max levels c Additional Repair Ticket Features i Goto Repair Tickets on the Home Page ii Repair Ticket View Update Add New or Delete a Repair Ticket You may also create and print a shipper and receiver REPAIR TICKETS REPAIR TICKET MAINTENANCE TICKETS SERVICE CALL MISSED COST SAVING NON REPAIR COST SAVING Maintenance Tickets View Update Add New or Delete a Maintenance Ticket iv Service Calls View Update Add New Delete a Service Call or Print Shipper for a Service Call v Missed Cost Saving Add New Missed cost Savings or View Missed Cost Savings 1 Click on Add New Missed Co
98. ord Clear Fields Customer Information Customer TEST CUSTOMER Commodity Select Commodity v orade sw Commodity a Model Information Description Date U S Weight eer ee ee Country e Sees a E Not Repairable Comments S T A M P User Manual Rev 1 27 K S SERVICES INC a Click on Open under Manufacturer b Type in Manufacturer s Name c Click Search d Choose the appropriate Manufacturer from the list displayed e Click Select beside the Manufacturer chosen f Selecta Commodity Note You must choose Commodities with STAMP in front Otherwise you will not be able to pull that particular part in the Part Screen MMS is used for parts that belong to the Motor Management Program g Choose a Sub Commodity if applicable Type in Model Number i Type in Model Description j Type in Plant Part Number k Type in Corporate Part Number Fill out remaining fields if information is known Note The Not Repairable box and Comments should never be used when adding in a new model m Click Add Record A Model No has now been assigned to the S T A M P database 9 10 11 12 Check the Is Key Component box if unit is a critical item for a plant Note A Critical item is defined as any part that cannot be substituted within the plant with another part or a part that is critical E g Ina machining plant spindles and drives are key components to the customer
99. ore Replacement Model Country Unknown Exchanged For Plant Part Number i Comments Corp Part Number Tag Replaced Date Tag Replaced lt T Scrap Date 11 07 2007 eT Authorizer Dave Mickey se MMS Location e Reason Returned Not Repaired 2 STAMP Location Information Location Type Normal Location Type Current Location 1 FLE Location 1 FLE Location 2 NP STORES Location 2 K 3 Location 3 Location 3 Location 4 Location 4 Location 5 Location 5 Location 6 Location 6 Synchronize Locations S T A M P User Manual Rev 1 69 c Create an Inventory Control Card i Goto Parts on the Home Page ii Click Generate Bar Codes STAMP MMS Parts Options Add New Model Search View Models Add Search View Model Specs Browse Part Tag Replacement Add New Part Change Disposition Update Part Change Class Code Delete Part Generate Bar Codes Tag Replacement Mass Location Update Generate Return To Stock Scanner Part In Service Change Disposition Change Class Code Generate Bar Codes Generate Return To Stock iii Verify Customer and Plant name are correct iv Enter in S T A M P Id Tag Number v Click Add Tag to List The Tag Number will appear in the box after you click the Add tag to List button Generate Bar Codes To print barcode properly Please install barcode font Bar39M on local machine if it is not installed Customer FORD MOTOR COMPANY wt
100. other customer s require that the K S shipper be created before their own Find out which way your plant handles shipment of material g Create a New Repair Ticket i Goto Repair Tickets and click on Repair Ticket Repair Options Windows Internet Explorer er WY 6 http www k and s com stamptestapp stamprepairs RepairMenu asp act R v 44 x P Google G vY Go SD ER YY Bookmarks h 91blocked Yr check Q Autolink AutoFill ep Send tow Q Settings S r D E i 7 Te z y We ae g Repair options M AD ah E Page G Tools MMS Total Asset Management m ra Liburai STAMP WELCOME ADMIN PARTS WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS TESTS REPORTS SEARCH LOG OUT D MAINTENANCE TIC ee Tickets epair 7 SER ICE CALL View Repair Ticket MISSED COST peau New Repair Ticket NON REPAIR COST S z SVING Update Repair Ticket Delete Repair Ticket Create Shipper Print Reprint Shipper Create Receiver Print Reprint Receiver REPAIR TICKETS REPAIR TICKET MAINTENANCE TICKETS SER ICE CALL meee MISSED COST SAVING MON REPAIR COST SAVING http www k and s com stamptestapp stamprepairs RepairMenu asp act R Internet amp 100 Inbox Microsoft Out amp turnback screenshots Tt STAMP Turnback Wor Repair Options Win ii Click New Repair Ticket View Repair Ticket 5 New Repair Ticket Update Repair Ticket Delete
101. owing selections Select Dates v Condition Mj E g Repair Status Pending not Priced v Re Stock Select Start Date amp End Date E g Order Type K S Inside a Service Type Select Service Type _ Cost Savings Type Select Cost Savings Type v Warranty Denied Select Warranty Status v Invoice Status Select Invoice Status v a Saa f g f F ias EU ie LN Pe all i na tonne Bp tan A list of parts that meet the search criteria are displayed MMS Total Asset Management mare tiburdi STAMP WELCOME WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Parts Apparatus Repairs Search Results Search Screen Customer FORD MOTOR COMPANY Plant s Ford Lima Engine RepTagSent Contains 5052 Repair Status Pending not Priced Order Type K S Inside Page 1 of 1 1 No of Records 1 Tag RO Call Date Est Return Date Actual Delv Date Repair S FLEO8406 1673120 11 5 2007 This History K S SERVICES INC 84 ix Search Work Orders x Search Average Repair Cost Search Average Repair Cost Please use the refresh button to refresh the plant part numbers Customer FORD MOTOR COMPANY ke Plant FLE Ford Lima Engine Plant Part Number Select A Plant Part Number Model Contains f e SY N T T a a ae a af MMS Total Asset Management cathy Kunak V STAMP WELCOME WARRANTY LOCATION CALLOUTS R
102. ports H E Upfront Engagement g Copyright 2094 K S Services ine All Rights Reserved L Hedistnbeton of amy pordon of fis ste i forteddes withost pror written permission i pr m a ton A j l G Reliability Reports provide Top 5 reliability reports for each division meters and click Execute Report at cob ook cok cob ook cok cob 8 S T A M P User Manual Rev 1 93 27 Top 5 Corporate Report by Price ae git Top 3 Failure Rate Comparison E Top Failure Report Under RO Reports you will find a Manager Released Report Manager Released is an order that is not been approved through the customer system but K S still processes the order This is for customer emergencies order Bg RO Reports hw Mgr Released ROAM Reports pull data from RPCS These will be the most valuable reports used The two most important reports to run will be Open Orders by Customer Name and Open Orders Quoted Not Approved H ROAM Reports on Items App 2 Items Finished Roam Report oved Roam Report Items Invoiced Roam Report id Ttems Priced Roam Report is Items Quoted Roam Report a Items Received Roam Report 2 Net Not Paid Roam Report Lae Hi Open Orders by Customer Name amp Open Orders Approved Not Finished g Open Orders Quoted Not Approved vee Received Not Quoted Roam aa Sales Report By Region Stamp S T A M
103. ptions AGC Wen Part Generste Sar Codes eprint etum To Steck She Search View Model Misia Levels Model s Options STAMP MMS Part Browse Fart Tag Replacement Add New Model Add New Fart Change Disposition Search View Models Update Fart Change Class Code Add Search View Model Specs Delete Fart Generate Bar Codes Part Location History Mass Location Update Generate Return To Stock Reprint Return To Stock Slip Scanner Part In Service Search View Model Min Max Levels Mode Search View PPN Min Max Levels adhe gy genetic aE ON E E E AHS ay d 3 Select Customer Name 4 Select Plant 5 Enter Tag Number S T A M P ID assigned in Step i 6 Hit Enter or Click Go Add Part Apparatus Customer FORD MOTOR COMPANY w Plant FKC Ford Kansas City Tag Number FKC1005 a AY cea Ramee Baw cee K S SERVICES INC 24 Part Inventory Sheet is displayed Note Need new screen shot after warranty update MMS WELCOME ADMIN PARTS Total Asset Management mare tiburdi LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS TESTS REPORTS Part Inventory FKC1005 tano screen best viewed in a 1024x768 resolution Ford Kansas City FORD MOTOR COMPANY I Part Information TAG FKC1005 Serial Number Commodity Select A Commodity v Sub Commodity Manufacturer Model Model Country Plant Part Number Corp Part Number Tag Replaced Date Tag Replaced
104. quisitioned from crib inventory If it is not there enter in the In Service Date If the In Service Date is unknown check the Unknown box Click the Fail on Install box Note Out Service Date will automatically populate Out Service Date This information should already be there if the part status screen was updated You should update the part status before creating a repair ticket Enter in the number of Downtime in Hours the plant experienced do to the unit failing Please Note the Following Turnback Criteria e Ifthe In Service Date to the Out Service Date is greater than five days the repair ticket will be submitted as a regular warranty it does not count Saturday s or Sunday s e Ifyou forget to click the Failed On Install button before adding the repair ticket and the In Service to Out Service date is within 5 days a prompt will display notifying you that this units meets the Turnback criteria and will ask you to accept or not accept generating a Turnback on the repair ticket e Ifthe repair warranty has expired the system will not allow you to generate a Turnback for that particular repair It will add the repair ticket and a message box will come up telling you that the warranty on this item has expired and a Turnback has not been created e Ifthe Out Service date to the creation date of the Turnback is greater than 30 days the program will not generate a Turnback and the repair ticket will be submitted as a regular w
105. r Engine Details TBKEP1070 Open 5 24 2007 11 17 41 AM 5 24 2007 11 17 41 AM DaimlerChrysler Kenosha Details TBTMMWV1057 Open 5 16 2007 1 44 21 PM 5 16 2007 1 44 21 PM TOYOTA WEST VIRGINIA Details TBCTA1056 Open 5 16 2007 9 20 03 AM 5 16 2007 9 20 03 AM Cooper Tire Albany Details TBCTA1055 Open 5 16 2007 9 19 43 AM 5 16 2007 9 19 43 AM Cooper Tire Albany Details S T A M P User Manual Rev 1 129 iv If you choose to Cancel the Turnback click Cancelled and enter in the reason for cancelling the Turnback and hit Save Changes View Form Print This Page Turnback Detaiis Turnback Status Reason Turnback Details Measure Collect Data Analyze Root Cause Improve Permanent Corrective Action Containment Plan Control Prevention Plant Root Cause Analysis K S SERVICES INC 130 gt 4 v Fill out the Measure Analyze Improve and Control box with the information provided from the Customer Directed vendor Please Note The vendor may provide limited information You can only fill out the form with as much information the vendor supplies you with Also if you place your mouse over the boxes an information box will come up to assist you describing what information is required in that particular box Turnback Details View Form Print This Page Turnback Status Cancelled Save Changes Twrnoback Details Measure Collect Data Unit was
106. rchase Vendor PO Number Purchase Price 0 00 Purchase Date REQ Number RFQ Number On the Parts Inventory page complete the following if the part is a new purchase from the OEM or Distributor under Warranty Information 27 Change the Warranty type to OEM New 28 Select Warranty vendor as OEM or OEM Distributor K S SERVICES INC 30 29 Enter in the Warranty start date Note You must know the warranty start date You may have to back date the start date 30 Type in Warranty In Months E g 1 year 12 months 31 Warranty Expires auto populates when Warranty In Months is entered 32 Enter in Comments Warranty Information Warranty Vendor Warranty Expires Warranty Start Date Comments Need Help Choose the help me button to assist with Warranty definitions STAMP Help Warranty Descriptions Eligible Used for K S Inside or K 5 Inside Partner repairs only Active Means that the warranty is effective for K 5 Inside Partner repairs only OEM Used for Original Equipment Manufacturer OEM repairs only OEM New Used for new parts purchased from Original Equipment Manufacturer OEM Repair Used for all repair providers except OEM repairs and K 5 repairs that are eligible for a 12 month in service warranty Unknown Used for Customer Directed or K S OSS repairs Warranty start date begins on date of shipment You cannot use repair type because the system will prompt you for a warranty
107. riations with the repair vendors policy and or lapsed date eligibility Turnback Fail On Install Any component that fails within 5 days of being installed and fails to meet the customers standards provided that the unit warranty has not expired Note A Turnback is a warranty with an Emergency priority It has an Emergency priority due to the impact on plant production It assists customers in determining a corrective action and reducing eliminating machine downtime The Turnback is generated to e Define the problem at install e Communicate unit evaluation e Define a corrective action and or obtain the root cause between the application and repair process This tool is instrumental in bridging the communication gap between the customer and K S Services technicians Turn back Form A form used to document a Turn Back occurrence at the customer The DMAIC problem solving form is used by Sales amp Op to resolve Turnbacks DMAIC refers to a data driven K S SERVICES INC 12 quality strategy for improving processes DMAIC is an acronym for five interconnected phases Define Measure Analyze Improve and Control Customer Service Information Customer Service Department A department within K S Services that processes all quotes approvals billing and addresses customer complaints There are 6 Customer Service teams segmented by customer base as follows Chrysler Ford Tire amp Miscellaneou
108. rts By Specs New Parts By Specs and Location New RPCS Inventory by PPN J H sagt SEN EPEE P D oe pony TY nen Y AN K S SERVICES INC 18 xi Logout tab is used to log out of S T A M P modify account settings change password and customer site login 1 Modify Account Settings a Click Account Settings b Check or uncheck any boxes that are preferred c Click Apply Changes Account Settings For User Mara Liburdi Parts System Check the sections you d like to roll up Part Information Machine Information Motor amp Pump Information Maintenance Information Consignment Purchase Information Warranty Information Warehouse Location Information Part location Information bf ee ek N S Part Picture Information Welcome Screen Check the Web Parts you d like to use Show Turnback Info Show Model Min Max Info Show PPN Min Max Info Show Transfer Info kKOOUO Manager Releases E Mail Address miliburdi k and s com F nal milli ai aa ae a C es v ae F AAA a S 2 Password Change Change Password Welcome Mara Liburdi Old Password Password should be atleast 6 characters long New Password Confirm New Password Change Password Reset re Vem oe ty S J a a t i anth Pe xii Turnback dashboard is used for viewing approving rejecting and closing Directed and Non Directed Turnbacks S T A M P
109. s ix The Turnback form will returned to the Forms s completed status once the Turnback is resolved K S SERVICES INC 124 Message iain Text EEx A LED E Rep to A Forward 2 A S a3 AS a bd bd AF ay Extra line breaks in this message were removed From webstamp k and s com Sent Mon 6 25 2007 4 07 PM To Jonathan Schroeder Dan Whelpton Mara Liburdi EE Subject TBPNB1115 Rejected Turnback Form No TBPNB1115 has been Rejected and requires your attention Reason Rejected customer will not approve gt You can login to the turnback administration via the web using http www k and s com turnbackAdmin These files and other information transmitted with it are considered private these files may contain confidential and proprietary information and are solely for the use of the intended recipient If you are not the intended recipient you may not disclose distribute copy print or otherwise use the information in this transmission Please destroy the e mail immediately and notify the sender by telephone or e mail lt S T A M P User Manual Rev 1 125 Vii If the customer accepts the Turnback form choose the Closed button enter in the Customer s Name who approved the Turnback form under Customer Approval Name and click Save Changes and the Turnback is now closed Once the Turnback is closed the form is saved and may not be changed in the future fe http www k and s
110. s Page 1 of 1 1 No oM ecords 1 Open Date Last Updated On PlantName TBDCXCTM1111 Form Completed 6 20 2007 3 23 25 PM 6 27 2007 12 04 53 PM DCX TOLEDO MACHINE MMS http www k and s com repairid 20173508 amp page turnback STAMP Turnback De X Turnback Details Print This Page Turnback Status Rejected O Cancelled Closed O Turnback Details Measure Collect Data jmeasure this Analyze Root Cause analyze this Improve Permanent Corrective Action Containment Plan improve this thing Control Prevention Plant jyou control nothing Root Cause Analysis Ox s Ooss customer ONDo Fault S T A M P User Manual Rev 1 123 vi If the customer rejects the Turnback form choose the Rejected button enter in the reason as to why the customer rejected the Turnback and Click Save Changes Turnback Details Turnbgtk Status Reason Rejected Cancelled Closed Save Changes Turnback Details Measure Collect Data Measure this Analyze Root Cause analyze this Improve Permanent Corrective Action Containment Plan improve this thing Control Prevention Plant you control nothing Root Cause Analysis vii Ifa Turnback is rejected an email will be generated and sent to the Quality department for further investigation viii The Quality department will contact Operations and Sales to resolve the rejected Turnback statu
111. s United Technologies American Axle ACH NUMMI and one team for all of our Non Stamp customers called the Fix It Sales team Customer Service Representative A customer service representative interacts with customers and or Account Managers to provide information in response to inquiries about products and or services and resolves complaints They communicate with customers through a variety of means by telephone by e mail fax or by regular mail correspondence Other Services Provided by K S Motor Management Program A program where the customer s non critical motors are stored off site at a K S warehouse and the motors are delivered to the customer at the time of need Through a web based inventory and call out system the customer places an order and the motor is delivered to the customers site Note Not all of K S Services customers are engaged in the Motor Management program For additional information on the Motor Management Program MMP please see the Motor management documentation which is separate from this document Up Front Engagement A program in which K S Services identifies and barcodes all repairable assets on a piece of new Capital Equipment The resulting Bill of Material is then compared with the OEM supplied Bill of Material and Suggested Spares list along with the plants current In Stock inventory and usage levels Based on these comparisons K S provides the customer with an alternate suggested spares
112. s Manufaturer Vendor Search Results Search Screen Manufacturer Vendor s All Company Name Contains INDRAMAT RMA Regired All Contact Types All Page 1 of 1 i M No of Records 2 Code Comments Repair Vendor RMA Required Web Site Status IND INDRAMAT Contact RMA REQUIRED Yes No Active REXINDRA REXROTH INDRAMAT GmbH ontact3 No No Active K S SERVICES INC 82 vii Search Categories or Models You may narrow down your search by using all five conditions Search Category Models Customer FORD MOTOR COMPANY x Plant FLE Ford Lima Engine v Manufaturer Vendor ALL v Categories ALL k E Models 5PECS All R Model Number Ka Contains v DKc Condition v Select Field v Condition v AND Condition is used for the following selections New Cost Date Condition v Ta g Oy r a aT S a i Po a a SO ry wy a Pe ee ee S A list of parts that meet the search criteria are displayed You may click the Tag Contacts or Specs and current information for that S T A M P Id will be displayed MMS Total Asset Management mara Liburdi V STAMP WELCOME LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Category Model Search Results Search Screen Customer FORD MOTOR COMPANY Plant s Ford Lima Engine Manufacturer Vendor s All Categories s All Models s All Model
113. sion ae Form s Completed 2 view Rejected 0 view Cancelled 1 view Closed 3 view Cost Discrepancies Total 15135 view Copyright 2007 K S Services Inc All Rights Reserved Redistribution of any portion of this site is forbidden without prior written permission Not for use or disclosure outside K S Services Inc except under written agreement About this page contact Stamp Administrator i Welcome tab is used to bring you to the S T A M P Dashboard ii Admin tab is used for searching vendor and customer information in the system It allows you to verify if the information already exists in the system before adding a part to the database iii Parts tab is used for various functions relating to the customers asset part STAMP MMS Parts Options Browse Part Tag Replacement Add New Model Add New Part Change Disposition Search View Models Update Part Change Class Code Add Search View Model Specs Delete Part Generate Bar Codes Part Location History Mass Location Update Generate Return To Stock Reprint Return To Stock Slip Scanner Part In Service Search View Model Min Max Levels Model Search View PPN Min Max Levels Na lle lt a ae mammdi ah DOF oo aai i piP lt a ogg a Pai eens Be aoe ai a D a K S SERVICES INC 16 iv Location tab is used browse add update and delete a part location Total Asset Management mare Liburdi LOCATION CALLOUTS REPAIR TICKETS P
114. st Savings All Missed Cost Savings Search Missed Cost Savings Add New Missed Cost Savina TEFEN FORD MOTOR COMPANY v Plant lt FLE Ford Lima Engine Part E Check for Exact Match Mandatory Fields Mae i S alll aoe B i t dM ell at anana es ntipne ane sone E a P e N aii sae ee A oa tee 2 Fill out all required fields 3 Click Add Record vi Non Repair Cost Saving S T A M P User Manual Rev 1 91 All Non Repair Cost Savings Search Non Repair Cost Savi ngs Add New Non Repair Cost tt Customer FORD MOTOR COMPANY v Plant FLE Ford Lima Engine x Part E Check for Exact Match Mtns Mandatory Fields sa pep A noth oor ya rll D of rs masa PT ha e OO re at mall an NF K S SERVICES INC 92 d Reports new reports have been added take new screen shots i Goto Reports on the Home Page ii Click on K S Web Reports iii Click Enter Site REPORTS K 5 WEE REPORTS i a a g Eight main categories are displayed e Reliability Reports e RO Reports e ROAM Reports e S T A M P Customer Reports e S T A M P Directed Non Directed Reports e S T A M P Monthly 5 Reports e S T A M P Web Reports Upfront Engagement a E RO Reports H ROAM Reports HH IE STAMP Customer Reports i PE STAMP Directed Non Directed Repo E JE STAMP Monthly ith Reports H E STAMP Web Re
115. t purposes xii Click File Print or use the Print icon i Attach Shipper to Part i Place one copy of the shipper with the part ii Place another copy of the shipper on the outside of the box if part is boxed j Ship Part Note Each plant has different shipping methods and procedures Please find out how your respective customer ships out going material i Move the part to the shipping dock It may be you or the customer that will move the part ii Partis shipped via customer s preferred carrier S T A M P User Manual Rev 1 45 Process Flow Chart PARTS AT REPAIR HOUSE a Part is received at vendor b Part is evaluated c Part is priced d Part is quoted to customer iii Part is Returned Not Repaired RNR NO e Customer Disposition is to approves order SCRAP part NO YES YES f Part is repaired or exchanged with new ii Part is scrapped at Vendor g Part is shipped to plant Legend __ Customer s Responsibility K S s Responsibility K S s or Outside Repair or Vendor s Responsibility K S SERVICES INC 46 D PARTS AT REPAIR HOUSE Track status of parts leaving plant for repair and enter in database a Partis received b Part is Evaluated c Partis Priced d Partis Quoted to Customer i Update 1 2 3 S T A M P User Manual Rev 1 repair ticket Go to Repair Tickets and click on Repair Ticket fro
116. t Explorer 6 ey http www k and s com stamptestapp stamprepairs RepairMenu asp act R Google G Goo ER YY Bookmarksy Bioiblocked Yr check Q Autolink H AutoFill a Send tov w abe Repair Options QO settingsv ft gt D h E Page G Tools MMS Total Asset Management mara Liburdi STAMP LOG OUT WELCOME WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH MAINTENANCE UG oair Tid z SERVICE caL AEA an Ticket MISSED COST SAYING New Repair Ticket R LOST Update Repair Ticket Delete Repair Ticket Create Shipper Print Reprint Shipper Create Receiver Print Reprint Receiver ao REPAIR TICKETS REPAIR TICKET MAINTENANCE TICKETS SERVICE CALL MISSED COST SAYING MON REPAIR COST SAVING http www k and s com stamptestapp stamprepairs RepairMenu asp act R B inbox Microsoft Out E turnback screenshots a STAMP Turnback Wor Repair Options Win ii Click View Repair Ticket Repair Options Windows Internet Explorer v X P GO http imwak ands comjstamptestappistamprepars ReparMenuasp act R Google Gv v Goog Be g Bookmakse Biaiblocked chek Autolik a Send tow We Be Repar options Total Asset Management ssr WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS Repair Options ew Repair Ticket New Repair Ticket Update Repair Ticket Delete Rep rr Ticket
117. t your location criteria Field Tools Remove Field Add Field Select A Field Select A Condition Select A Suffix v is 3 J i oe P YY a ee T S V a W a OY a aN aren anand m ee oo ao K S SERVICES INC 88 xvii Manufacturer Search STAMP Manufacturer Search screen best viewed in a 1024x768 resolution Search System STAMP Manufacturer Search Criteria Please select your search criteria Field Tools Add Field Seled AField Select A Condition E The AND Condition is used for the following section Company T by default we search both RMA Required Select A Type w Select Yes No vv ii Y P Ve Attri Search System xviii Parts by Specs STAMP Parts By Model Specifications screen best viewed in a 1024x768 resolution Search System STAMP Parts By Specs Search Criteria Customer FORD MOTOR COMPANY v Sort By Manufacturer Ascending A Z v Plant FLE Ford Lima Engine v Model Number Ascending A Z v STAMP ID Ascending A Z v Please select your specific criteria Field Tools Remove Field Add Field SelectAField Select Condition OOOO Se A Se Caen Sen ats ante aaant A E a i a 7 At pre e T E a saith T aai MY a ante a er at MNA ee xix RPCS Inventory by PPN Plant Part Number STAMP Search RPCS Inventory by PPN This screen best viewed in a 1024x768 Resolution Note this search uses rpcs data for popu
118. urnbacks 27 view Internet Protected Mode Off 100 v Form s Completed a 1 view Rejected 0 view Cancelled 1 view Closed 0 view iv Choose the correct Turnback and Click Details v Click View Form K S SERVICES INC 112 MMS Total Asset Management mara Liburdi V STAMP WELCOME WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH LOG OUT Turnback Forms Page 1 of 11 1 2 3 4 5 67 89 10 Next gt Last gt gt No of Records 153 Form Number Status Open Date l Last Updated On Po antName CT TBCTU1169 Open 9 6 2007 2 52 49 PM 9 6 2007 2 52 49 PM Cooper Tire Tupelo TBTST1168 Open 9 6 2007 2 43 51 PM 9 6 2007 2 43 51 PM Test Plant For K S Services TBTST1167 Open 8 29 2007 1 43 52 PM 8 29 2007 1 43 52 PM Test Plant For K S Services TBPNB1166 Open 8 29 2007 10 18 20 AM 8 29 2007 10 18 20 AM Pratt amp Whitney North Berwick TBCME1165 Open 8 29 2007 10 12 28 AM 8 29 2007 10 12 28 AM Chrysler Mack Engine 1 amp 2 Deta i ls ai TBTST1164 Open 8 29 2007 9 51 58 AM 8 29 2007 9 51 58 AM Test Plant For K S Services TBTMMC1163 Open 8 28 2007 3 19 17 PM 8 28 2007 3 19 17 PM Toyota Cambridge TBCTU1162 Open 8 28 2007 3 17 54 PM 8 28 2007 3 17 54 PM Cooper Tire Tupelo TBITP1161 Open 8 28 2007 3 10 12 PM 8 28 2007 3 10 12 PM Indiana Transmission TBFKC1160 Open 8 28 2007 3 08 59 PM 8 28 2007 3 08 59 PM Ford Kansas City TBPNB1159 Open 8 28 2007 3 07 52 PM 8 28 2007 3
119. vices Inc Test Plant For K S Services Kes st TEE EEE K S SERVICES INC MW Il I 15677 NOECKER WAY STST2007 0000003 SOUTHGATE MI 48195 a a 101112007 Fax 734 374 5620 Attention K S Southgate Line Item 1 Customer Tag Num Mfg Part Number Plant Part Number Serial Number Priority Reference TST12345678 123 TSTMOD XXX XXX XXX Normal Manufacturer Part C Number Description Previous RO ALLEN BRADLEY CO INC GEN ELEC MODEL 0 Department Request Num Work Order Num Release Number Customer Shipper Customer PO Warranty Cost of New HS Code Country of Origin Weight TIB Number No Warranty in Effect 17 00 USA Problem Service Type To Be Evaluated Comments PO Item Number Machine BT Asset ABSOLUTELY NO INVOICES WILL BE PAID WITH OUT FIRST OBTAINING A PURCHASE ORDER NUMBER All return shipments must reference the LIVE ITEM NUMBER CUSTOMER SHIPPER NUMBER and must be accompanied by a FAILURE ANALYSIS Report WORK Report and REPAIR TAG PI Include Pri f DIRECT ALL QUOTES AND INQUIRIES TO ease Include FTrice o JONATHAN SCHROEDER New with Quote Ph 734 374 0400 X1169 Fax BILL TO SHIP TO K S Services Inc Test Plant For K S Services At BLE 15677 NOECKER WAY 15677 NOECKER WAY SOUTHGATE SOUTHGATE MICHIGAN 48195 MI 48195 USA USA K S Services Inc JONATHAN SCHROEDER STST2007 0000003 Ph 734 374 0400 734 374 0400 X1169 Page 1 of 1 xi Print appropriate number of copies of the shipper for filing and shipmen
120. w is the number of Turnbacks under that particular Status Non Directed gt Directed Open Turnbacks Form s Completed 1 view Rejected 0 view Cancelled 1 view Closed D view SISTAMP Turnback Form Listing Windows Internet Explorer JS v http 172 16 11 92 newstamp Turnbacks viewList asp Status Open x X Per File Edit view Favorites Tools Help we k STAMP Turnback Form Listing fp gt dh v b Page Of Tools Stamp MMS Management System jonathan schroeder ADMIN PARTS WARRANTY LOCATION CALLOUTS REPAIR TICKETS PART TRANSFERS REPORTS SEARCH Turnback Forms Pagelof8 _ s_ s s F123 45678 No of Records 111 Open Date Last Updated On PlantName i TBNUM1121 Open 6 29 2007 1 25 29 PM 6 29 2007 1 25 29 PM New United Motor Manufacturing Details TBCDT1120 Open 6 29 2007 10 17 29 AM 6 29 2007 10 17 29 AM Behr Dayton Thermal TBWISA1119 Open 6 26 2007 2 37 25 PM 6 26 2007 2 37 25 PM Wayne Intergral Stamp Assembly TBCTA1118 Open 6 26 2007 1 52 57 PM 6 26 2007 1 52 57 PM Cooper Tire Albany TBTST1117 Open 6 26 2007 8 46 34 AM 6 26 2007 8 46 34 AM Test Plant For K S Services TBFWA1116 Open 6 25 2007 2 21 41 PM 6 25 2007 2 21 41 PM Ford Windsor Annex TBFDE1114 Open 6 25 2007 1 25 48 PM 6 25 2007 1 25 48 PM Ford Dearborn Engine TBCTA1113 Open 6 22 2007 8 38 08 AM 6 22 2007 8 38 08 AM Cooper Tire Albany TBCTA1112 Open 6 22 2007 8 37 13 AM 6 22 2007 8 37 13 A
121. y Information J Warranty Type Select A Warranty Type Warranty End Date calendar Previous RO 0 Warranty Denied F Warranty Denied Reason Notes Comments amp Instructions Shipping Instructions Problem Found Customer Notes Parts Replaced K S Comments Possible Cause Problems 1 CODE GROUND FAULT THIS DRIVE Te gt Results WORKED IN MANUAL MODE BUT AS SOON E AS THE MACHINE WAS PUT IN AUTOMATIC AGI CODE FAIIT CAME 11D Resolutions TIB Number Repair Finished Date POD Number View Turnback Update Record Done E internet 100 S T A M P User Manual Rev 1 117 e The Turnback form will appear as below e You may print or save the Turnback form Print Option Save Option me www kscustomer net rfe3 ReportDisplay aspx ReportName T 104 pti temp 466 amp ToolID 39 amp Rep Wi Seles ar K S SERVICES INC 118 Once the Turnback is open and the customer notifies K S that the machine failure was not due to K S s repair you may at any time cancel the Turnback form You may also cancel the Turnback for other valid reasons a Click Cancelled b Enter in Reason for cancelling the Turnback c Click Save Changes Once the Turnback is cancelled the form is saved and may not be changed in the future fo http www k and s com repairid 701 9426Spage turnback STAMP Turnback De Akma Turnback Details Print This Page Turnback Status Cancelled Save Changes Turnback D

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