Voice Mail User Manual
Contents
1. HELP RESOURCES Under the Documentation tab you will find downloadable Quick Reference Guide Also use the Help button located in the upper right corner for additional online help For live assistance call x54480 LOGGING OUT To log out click the Logout button in the upper right corner from anywhere in WPM ES Logout 132. mark the checkbox To disable it uncheck it 10 SECURITY CODE To change your Security Code enter your Current Security Code the New Security Code and Confirm it Click OK Phone Mumbers Security Code Po Change Security Code Current Security Code Mew Security Code Confirm Security Code MESSAGE SETTINGS Message Presentation Playback Auto Play Envelope None Before After Envelope Content O Complete Envelope DateTime Only Options Order Sart Urgent First Newest First Listen by Type O Oldest First Language Initial Text To Speech Default ll Client Display English AUTO PLAY ENVELOPE The envelope contains information on who called and what day and time Select None to not play the envelope information Select Before to play it automatically before every message or After to play it after the message ENVELOPE CONTENT Select Complete Envelope to play who the call came from in addition to the date and time Select Date Time Only to only play that information OPTIONS To have messaged marked Urgent always appear at the top of your inbox check Sort Urgent First 11 ORDER Automatically sort messages to see the Newest First FIFO or the Oldest First LIFO NOTIFICATION SETTINGS ana C Enable Automatic Message Forwarding Forward To O li Options Time Notify Status Hours Urgent All Start Specific Sender l C Forward Specific ID d Days Message SID
3. CALIFORNIA STATE UNIVERSITY LONG BEACH CSULB Voice Mall Setup and use your new voice mailbox INFORMATION TECHNOLOGY SERVICES WN ICON Civic A EEE AE E ce O A EE RETE E nee A E 4 setine UV OU MAI Osos deba 4 Orellana aaa oneal ea beans 5 WOFKINS With Mess ES a o alot aot Gault Ni ia cots OS 6 QUICK OSS aS ihc eS aie iia 6 Check Messages eos 6 PAINE MESS e re Pe eee 6 Sending Ness pes AA A A A lA 7 MANDO CO PION Sida daa andas 7 Web Phone Vl alae Ratio occ ideas 8 EOL MM A a ect ate eee cto ink sate hea hele cinch EE oleae amet 8 TEND OK Tao E daras 8 A vasa states ig io aches vaaneesia tb Tovenee 10 Message Sete a NA NA A ia 11 NotilHcation Sete si 12 Web PhoneManacer Set iran 13 HEMD RESOU E PROPIO OO PS GEO O E O O O 13 EAN UE na 13 WELCOME Welcome to the new CSULB voice mail system The Aria system offers an updated telephone user interface TUI similar to most mobile device TUI s Also you can now manage your voice mails and personal settings from the web with Web PhoneManager SETTING UP YOUR MAILBOX Before you begin using your new voice mail you will need to run through a quick and simple setup This setup will guide you through the following steps e Change your security code e Record your full name e Record your greeting To enter the voice mail system for setup o Dial 51234 from your desk phone Enter the temporary security code 27852 CSULB o Enter your new security code 5 to 15 digits
4. ES Mon Y Tue 4 Wed 4 Thur Fri Include Voice Msgs C Sun O sat C Include FAX Msgs FORWARDING In the event of a vacation or extended absence you can forward voice mail messages using the Forwarding option Click the button to search the directory Type a user s name and click Search When the username appears select it and click OK You can specify the days and hours for forwarding to occur When finished click OK 12 EMAIL Simple Unified Messaging Simple unified messaging allows users to receive a voicemail not only in your voice mailbox but also in your email inbox Messages will be sent with a wav file attachment and you can listen via your computer Enable simple unified messaging by checking the box on the email tab Simple Unified Messaging J Enable Simple UM Notification E Mail Address ksorenso csulb edu Simple Un Provider simple um J Include WAY Attachment Note A deleted UM message in your email inbox does not remove it from your actual voice mail box You must delete a message from within the TUI or WPM for it to be removed WEB PHONEMANAGER SETTINGS PLAYBACK You can select a method for message playback through WPM e Under Playback Settings select Telephone to have WPM ring your phone when you click ona message e Select Streaming Media for hear it through your computer e Select Download to save and launch a wav file to your computer Click OK save your selection
5. ents training Available Mailboxes Selected Mailboxes Taine D Child Welfare a Trainin SEES o Click the Record button O Your phone will ring and a beep will sound o Begin recording your message o When you are done hang up and click the stop button O o In the Message Recipients field type the user name s you would like to reply to and click Search When the user appears in the Available Mailboxes window select it and click Add It will appear in the Selected Mailboxes window o To send click the Send button in the upper left corner Other options allow you to Forward an item or Mark it Unread ly amp Forward Mark Unread SAVING MESSAGES Any messages you save will be stored on the Saved tab These will be stored for 60 days or until you delete them DELETING MESSAGES Items deleted will be stored on the Trash tab Note that any items deleted but not emptied from the trash will automatically delete in upon logout PERSONAL SETTINGS RECORDINGS To Record your mailbox name click Recorded Name gt Record button O Record Name 0000000rr o Your phone will ring Pick it up o After a 3 second pause a beep will sound This is your cue to begin recording o When finished click the Stop button in WPM o Click OK Recordings Call Settings Phone You can follow this same process to record your Standard Greeting Busy Greeting and Out of Office Greeting To enable the out of office greeting
6. followed by the sign o When prompted dial 2 to record your full name o 2 to stop recording o 5 to save o 6toreview o 4 to discard and re record o When prompted dial 2 to record your greeting o 2 to stop recording o 5 to save o 6toreview o 4 to discard and re record Recommended standard greetings You have reached the voice mailbox for Your Name Please leave a brief message and will return your call as soon as possible Thank you This is Jane Please leave a message with your name and number and I ll return your call When you hear Congratulations then you are ready to begin using the new voice mail system LOGGING IN It is important to note that there are three ways to login to the system depending on where you are calling from 1 From Your Desk To login from your desk e Lift the hand set e Dial 51234 or press the lit voicemail button e You will be prompted to enter your security code Note In the previous system you entered and your phone extension first 2 From a coworker s desk To login from a campus phone other than your own e Lift the hand set e Dial 51234 e Dial e Enter your 5 digit campus extension e Enter your security code 3 From off campus To login into the voice mail system from off campus e Dial 562 985 1234 e Dial e Enter your 5 digit campus extension e Enter your security code WORKING WITH MESSAGES QUICK MESSAGE A quick message allows y
7. ou to dial into the voice mail system and leave a message for someone without calling them and waiting through the rings before it is diverted to voice mail To leave a quick message Login into the voice mail system o As soon as you hear the prompt dial 8 then pause two seconds o Dial the recipient s 5 digit extension CHECK MESSAGES After you have logged into the system begin playing new messages by dialing 1 See the command chart below for all options Note these commands are similar to those used by most mobile device carriers Common commands Advance 5 seconds while listening 3 Advance to end while listening 33 Skip to next message while listening Forward message to another user after listening Delete after listening Reply to an extension after listening 0 JO PLAYING MESSAGES Main Menu Playing Messages Locate 3 While Listening After Listening Exit Message Access Lfexmesoges 3 j Fax Options SENDING MESSAGES When you send a message you can record a message and deliver it to one or multiple mailboxes simultaneously To send a message login to your mailbox and dial 3 All available commands are shown below Main Menu Sending Messages Sand o pae While Recording Enter a mailbox number www csulb edultelecom Back up five seconds Return to start Pause Advance five seconds Advance to end Decrease speed Delivery Options Record at the tone Then Set urgent sta
8. p you can resort with the Sort by dropdown and unread messages are shown in bold To view the options for a message simply click on it Hew Refresh List Sorenson Kerri 55901 Voice Message from Sorenson Kerri Tel 55901 Today 10 16 AM 55901 Edit 0 00 Live Reply amp Reply Forward amp Mark Read Save Delete oO O Le a Sorenson Kerri 55901 Voice Message from Sorenson Kern Tel 55901 Today 10 16 AM 55901 0 00 03 Messages per page 10 v 1 to20f2 M 4 el LIVE REPLY Live Reply can only be used if the caller is a campus user Click Live Reply and a dialog prompt will appear with the users name and extension Click OK Your phone will ring Pick it up and the user will be automatically dialed Note If the user happens to be on the phone the system will redirect you to the caller interface amp Logout amp Help Live Reply Inbox Saved sender Sorenson Kerri subject Voice Message from Sorenson Kern Tel 55901 side cds Phone 55901 ma j ST E Sorenso 55901 Today 10 16 AM 0 00 02 Live Rep A ey aes i 00 0 00 00 0 00 02 Sorenson Kerri 55901 Voice Message from Sorenson Kern Tel 55901 Today 10 16 AM 55901 0 00 03 Messages per page to20f2 Id 4 gt bl Reply allows you to record a message through your phone and send it from within WPM To reply to a message click Reply Record your introduction O 0 00 00 0 00 00 Message Recipi
9. tus Request a receipt Specify future delivery Leave a callback number Finish choosing options Stop when message is complete E Stop and replay 1 Slowest speed Continue recording Increase spee or Add another recipient MAILBOX OPTIONS Some of the common mailbox options are recording your name your greeting or changing your security code To access Mailbox Options login to your mailbox and dial 4 All available commands are shown below Main Menu Options 4 Exit Mailbox Options Personal Options Record personal greeting User Options Messaging Options etic you anne q fe Personal options 1 Change a personal distnbution list Message options 2 Change message forwarding Record your standard greeting 4 Change order LIFOYFIFO i Standard greeting Record your out of office greeting 6 Change message envelope setings 6 Out of office greeting ql WEB PHONEMANAGER With Web Phone Manager you can play reply to forward and save voice mail messages as well as manage your personal settings All you need is an internet connection and a web browser LOGGING IN Mailbox To login go to http voicemail csulb edu and 99999 enter your 5 digit mailbox number and security security Code code eeeee E Remember me on this computer Login THE INBOX TAB After logging in to WPM you will be taken to your Inbox by default Your voice mail messages are sorted with the most recent on to
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