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HP LaserJet 9040/9050 series printers user guide

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1. 3 Follow steps 10 through 11 for clearing a staple jam from the multifunction finisher see To clear a staple jam from the multifunction finisher ENWW Clearing jams 115 To clear jams in the 8 bin mailbox Note Check that the paper in use is not thicker or heavier than what the 8 bin mailbox supports See Paper specifications 1 Move the 8 bin mailbox away from the printer To do this stand on the left side of the printer and pull the 8 bin mailbox straight toward you 2 Carefully remove the upper face up bin 3 Pull down the handle on the output paper module and remove any jammed media from this area 116 Chapter 6 Problem solving ENWW Note ENWW Solving repeated paper jams Situation Solution General repeated paper jam problems 1 Check to make sure that paper is correctly loaded in the trays and that all width guides are correctly set see Printing tasks 2 Make sure that the paper tray is set for the size of paper installed and that the tray is not overloaded with paper 3 Try turning over the stack of paper in the tray If you are using prepunched or letterhead paper try printing from optional Tray 1 4 Do not use previously printed paper or torn worn or irregular paper For recommended paper and other print media for your printer see Paper specifications or go to www hp com support Ii9050_1j9040 5 Check the paper specifications See Paper specifications
2. Printer driver and software commands override the printer control panel settings At the control panel you can print a menu map that indicates the layout and current settings of the control panel menu items see Menu map Additional menu items can appear in the control panel depending on the options that are installed in the printer This appendix contains information about all the items and possible values that are available on the printer Default values are listed in the Item column For more information about an optional HP output device see the user guide that came with the device This appendix contains information about the following topics e The Retrieve job menu shows jobs that are stored on the device Jobs are listed by user and job name See Using the job storage features for information about how to store jobs e The Information menu provides a menu map that can be printed and other information pages e The Paper handling menu is used to set the media type and the size if it is not detected for each tray e The Configure device menu allows administrators to set defaults I O ports run diagnostics and reset the printer The following submenus are available on the Configure device menu e Printing submenu e System setup submenu O submenu e Resets submenu e Diagnostics menu provides information about the printer that administrators and service technicians can use to define settings
3. After a new maintenance kit is installed reset the printer maintenance count To reset the printer maintenance count 1 Turn the printer off 2 Turn the printer on 3 When the memory count starts press and hold v 4 When the three LEDs are on press until H 1T appears on the screen 5 Press v If the message persists 1 Use Aor W toscroll to 2 Use Aor toscroll to 3 Press v 4 5 Use A or to scroll to Press To verify that the maintenance kit is reset to zero print a configuration page by using the following procedure To print a configuration page 1 Press v 2 Use Aor to scroll to 3 Use A or to scroll to For more information about installing the printer maintenance kit see the instructions that accompany it and press i and press 92 Chapter 5 Printer maintenance ENWW Managing the print cartridge CAUTION ENWW When you use a new authentic HP print cartridge C8543X you can obtain the following types of supplies information amount of cartridge life remaining e estimated number of pages remaining number of pages printed e other supplies information Print cartridge authentication The printer will let you know that a cartridge is not a genuine HP print cartridge when you insert it in the printer If you insert a used HP cartridge from another HP printer the printer can take as many as 20 printed pages to receive the message authenticating
4. ENERGY STAR is a U S registered mark As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR Guidelines for energy efficiency For more information see www energystar gov Toner consumption Draft mode uses significantly less toner which might extend the life of the print cartridge Paper use This product s optional automatic duplex feature and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Environmental product stewardship program 191 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet printing supplies In many countries regions this product s print cartridge can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 30 countries regions Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP printing supplies returns and recycling program information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge in 86 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most
5. 1 Not all of the printer features are available from all drivers or operating systems See the context sensitive Help in your driver for available features 2 PostScript PS 3 emulation is referred to as PS throughout this guide 3 Only PostScript Printer Description PPDs files are included see PostScript Printer Description Files PPDs and Printer Dialog Extension PDEs If you need the Apple printer driver it comes with the Macintosh operating system OS or it can be obtained directly from Apple Printer software 19 Note Note Note Note Note If your system did not automatically check the Internet for the latest drivers during software installation you can download the latest drivers from www hp com support Ii9050_ j9040 After you are connected click Downloads and Drivers to find the driver that you want to download You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP authorized service or support provider You can download the UNIX installers at www hp com support net_printing If the printer driver that you want is not on the printer CD ROM or it is not listed here check the installation notes the readme file and the late breaking readme file to see if the printer driver is supported If it is not supported contact the manufacturer or distributor of the program that you are using and request a driver for the printer Additional drive
6. Type of item ltem Description or use Order number Paper handling input 10 Chapter 1 Printer basics Optional Tray 1 multipurpose tray standard on the HP LaserJet 9040n 9050n and 9040dn 9050dn models Automatically feeds up to 100 sheets C8568A of paper or smaller amounts of special media such as envelopes and labels Optional Tray 4 2 000 sheet feeder An optional tray that fits under the C8531A printer for increased input capacity Optional Duplex printing accessory duplexer standard on the HP LaserJet 9040dn 9050dn model Produces automatic printing on both C8532A sides of paper ENWW ENWW Type of item Item Description or use Order number Optional output 3 000 sheet One 3 000 sheet stacking device C8084A devices one device stacker The device also offers job offset can be installed in capabilities any printer 3 000 sheet One 3 000 sheet stacking device that C8085A stacker stapler provides stapling for as many as 50 sheets of paper per document The device also offers job offset capabilities Multifunction A finishing device that provides upto C8088B finisher 1 000 sheets of stacking capacity stapling for as many as 50 sheets of paper plus folding and saddle stitching of booklets that contain up to 10 sheets of paper 8 bin mailbox A device that provides a face up bin Q5693A upper bin and 8 face down bins that can be assigned to individu
7. 53 Ib bond Short edge toward feed direction side to be printed on facing down Other standard sizes 1 Yes and custom sizes weights up to 216 g m 58 Ib bond NOTE For better duplexing performance set the size and type for Tray 1 Short edge toward feed direction first side to be printed on facing down Other standard sizes 2 3 0r4 Yes and custom sizes weights up to 199 g m 53 Ib bond Short edge toward feed direction first side to be printed on facing up When Alternate Letterhead mode is enabled and media type Letterhead or Preprinted is selected you must orient the media for two sided duplex printing For more information see Alternate Letterhead mode Orienting media 51 Type of media Tray Duplexed Media Orientation Prepunched Letter or 1 Either Long edge with holes toward feed direction A4 side to be printed on facing up weights up to 216 g m 58 Ib bond Note When printing on paper that is both prepunched and preprinted letterhead orient the paper in the same way that you would orient preprinted letterhead paper Prepunched Letter or 2 3 or 4 Either Long edge with holes toward feed direction A4 side to be printed on facing down weights up to 199 g m 53 Ib bond Note When printing on paper that is both prepunched and preprinted letterhead orient the paper in the same way that you would orient prep
8. The control panel reads See your network administrator 16 Chapter 1 Printer basics ENWW ENWW Paper handling status LED interpretation Use the following table to interpret the status LED on the optional 2 000 sheet input tray optional Tray 4 optional 3 000 sheet stacker optional 3 000 sheet stacker stapler optional multifunction finisher and optional 8 bin mailbox Light Optional 2 000 sheet Optional output device 3 000 sheet input tray Tray 4 stacker 3 000 sheet stacker stapler multifunction finisher or 8 bin mailbox Solid green The accessory is on and The accessory is on and ready ready Blinking green The accessory is in service mode The accessory is in service mode Solid amber The accessory is experiencing a hardware malfunction The accessory is experiencing a hardware malfunction Blinking amber The accessory has a jam or a page needs to be removed from the tray even if the page is not jammed The vertical transfer door might be open The accessory has a jam or a page needs to be removed from the unit even if the page is not jammed The accessory is not correctly attached to the printer Off The printer might be in Sleep mode Press any button of your choice The accessory is not receiving power The printer might be in Sleep mode Press any button of your choice The accessory is not receiving power Layout and basic operation of th
9. numerical list 123 settings 174 troubleshooting 118 microprocessor speed 7 misalignment troubleshooting 131 misformed characters troubleshooting 130 missing data troubleshooting 135 modes Alternate Letterhead 53 fuser 171 Sleep 173 Tray 1 78 trays 79 mopying multiple original prints 74 Mousekeys feature 201 MSDS Material Safety Data Sheet 193 multifunction finisher bins output 56 booklets creating 66 capacity 8 different paper size error message 120 error messages 122 features 63 lights status 17 locating 14 paper jams clearing 107 paper sizes supported 159 part number 11 staple jams clearing 112 staple jams frequent 136 stapler using 63 staples loading 64 stapling troubleshooting 137 multiple original prints mopying 74 multiple pages per sheet 77 MultiPurpose Paper HP 155 multipurpose tray See Tray 1 N naming printer 142 narrow media settings 172 networking pages embedded Web server 143 ENWW networks HP Jetdirect print servers 29 installing software 24 operating systems supported 18 settings page embedded Web server 143 software for 27 speed settings 179 troubleshooting 137 No back page 77 noise specifications 164 non HP media 156 non HP print cartridges 93 121 nonvolatile memory errors 126 notification settings embedded Web server 143 number of copies 168 n up printing 77 NVRAM errors 126 0 Office Paper HP 155 Office Recycled Paper HP 155 online help
10. 0 0 ce eae 14 Layout and basic operation of the control panel 000 0 15 Interpreting control panel lights 1 2 0 0 ee eae 16 Using control panel menuS 0 0000 ee eee ee 16 Paper handling status LED interpretation 0 0 0 cee eee eee 17 Printer software 2 0 20 ccc ee teenies 18 Sofware features nde ee etek etd tea leek eee als dak wa edad Rae A 18 Printer drvel Sheed erise maad eaa ent DT OEE A 19 Software for Macintosh computers sssusa aaaeeeaa 22 Installing the printing system software 0 2 0 eee eae 23 Uninstalling the software 0 00 00 eee eee 26 Software for networkS 1 6 0 eee eee ees 27 HP Web JetadMin s sirieni adata camani dee debe a eda baton a Eee E e eee eee S 27 Communicating by using an optional HP Jetdirect print server 0 00005 29 Communicating by using the HP Jetdirect embedded print server 00 29 Embedded Web Server 0 00 e eee eee ees 30 Using the embedded Web server 0 0 00 eects 30 AR MOOIDOX gx aa tatters cae aa cnet Ga EE E se Gusra E E AE bane au E eae Sauer 31 Supported operating sySteMS 1 2 tte eee 31 To view the HP Toolbox 00 cette eee 31 HP Toolbox Sections i 5 3 08 nd Sau ane a tee VEO aes Hh be dd eR eee dn 31 HelpisyStem 24 snicker iia hee ae ea en een eas ee bane hee tts 33 2 Printing tasks Loading input Ways 2c toe lcen toe hae ead A EE E TARI EERE
11. Check that a link LED on the printer s LAN RJ 45 connector is lit which indicates a successful link A link failure is indicated when both LEDs are off J Check the embedded Jetdirect configuration page for error messages The message JF indicates a link failure For link failures check all of the network cable connections In addition you can try to manually one the link settings on niha ampaddad em server by pa the oa control panel menus HP Jetdirect print servers are available for many different network connections including 802 11 wireless networks Printer software 29 Embedded Web server Using the embedded Web server The HP LaserJet 9040 9050 series printers come equipped with an embedded Web server Open the embedded Web server from a Web browser to obtain the following information about the printer e Control panel messages Supplies levels and supplies ordering Tray configuration Printer control panel menu configurations Printer configuration page Printer Event Log Printer usage types of print jobs Network configuration and management E mail alerts You can also use the embedded Web server to perform the print job management functions that would usually be done at the printer control panel including these functions e Changing printer settings e Changing printer configuration e Canceling print jobs To gain access to the embedded Web server Note To use the embedded Web server you must hav
12. DHCP RELEASE and DHCP RENEW menus will be available to set DHCP lease options Use automatic link local IP addressing An address in the form 169 254 x x will be automatically assigned Use the MANUAL SETTINGS menu to configure TCP IP parameters The current DHCP lease along with the leased IP address are released The print server does not request to renew the DHCP lease The print server requests to renew the current DHCP lease The unique IP address of the printer The subnet mask for the printer The IP address of the syslog server used to receive and log syslog messages The IP address of the gateway or router used for communications with other networks The time period in seconds after which an idle TCP print data connection is closed default is 270 seconds 176 Appendix B Control panel menus ENWW Item Options Values Explanation TCP IP A link local IP address 169 254 x x will be set The address 192 0 0 192 will be set consistent with older Jetdirect products Specify the IP address n n n n of the Primary Domain Name System DNS Server Specify the IP address n n n n of the Secondary Domain Name System DNS Server Specifies the proxy server to be used by embedded applications in your printer A proxy server is typically used by network clients for Internet access It caches Web pages and provides a degree of Internet security
13. If you do not have access to a CD ROM drive you can download the printing system software from the Internet at www hp com support lj9050_ j9040 Sample model scripts for UNIX HP UX Sun Solaris and Linux networks are available for download at www hp com support net_printing Installing Windows printing system software for direct connections This section explains how to install the printing system software for Microsoft Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows Server 2003 and Windows XP If you are installing the software on Windows NT 4 0 Windows 2000 Windows Server 2003 or Windows XP make sure that you have administrator privileges When installing the printing software in a direct connect environment always install the software before connecting the parallel cable If the parallel cable was connected before the software installation see Installing the software after the parallel cable has been connected To install the printing system software 1 Close all of the software programs that are open or running 2 Insert the printer CD ROM into the CD ROM drive If the welcome screen does not open start it by using the following procedure a On the Start menu click Run b Type the following information X setup where X is the letter of the CD ROM drive c Click OK When prompted click Install Printer and follow the instructions on the computer screen Click Finish when the installation is complete
14. Optional Up to 1 000 Standard sizes e 64to 199 g m 17 multifunction sheets of Letter Legal Executive ISO A3 to 53 Ib bond in finisher stacked 20 Ib ISO A4 ISO A5 JIS B4 JIS B5 lower booklet bin bond for Letter 11x17 e 64 to 216 g m 17 and A4 up to Custom sizes to 58 Ib bond in 50 sheets Minimum 98 x 191 mm upper bin stapled and 3 9 x 7 5 inches 500 sheets Maximum 312 x 470 mm stacked 20 Ib 12 3 x 18 5 inches bond for A3 Custom types Envelopes labels and 11x 17 up transparencies heavy paper to 25 sheets stapled Up to 40 booklets of 5 sheets stacked or 20 booklets of 10 sheets stacked Optional 8 bin Up to 250 Standard sizes for upper bin e 60to 135 g m 16 mailbox sheets of A4 Letter Legal Executive ISO A3 to 36 Ib bond in and Letter per output bin ISO A4 ISO A5 JIS B4 JIS B5 11x17 Custom sizes Minimum 148 x 210 mm 5 8 x 8 3 inches Maximum 297 x 432 mm 11 7 x 17 inches Standard sizes for 8 mailbox bins Letter Legal Executive ISO A3 ISO A4 ISO A5 JIS B4 JIS B5 11x17 Custom sizes Minimum 148 x 210 mm 5 8 x 8 3 inches Maximum 297 x 432 mm 11 7 x 17 inches 8 mailbox bins 60 to 216 g m 16 to 58 Ib bond in upper bin Paper specifications 159 Supported types of paper Use settings on the printer control panel to select the following types of paper and other print media Plain Pre printed Letterhead Transparency see Transpare
15. Overview This section explains important security features available on your printer e Secure Disk Erase Security lock e Job storage features ENWW Overview 85 Secure Disk Erase You might need to protect deleted data from unauthorized access on the printer hard drive Secure Disk Erase is a security feature that you can use to securely erase print jobs from the hard drive Security levels are set by using HP Web Jetadmin Three levels of Secure Disk Erase are available e Non Secure Fast Erase This is a simple file table erase function Access to the file is removed but actual data is retained on the disk until it is overwritten by subsequent data storage operations This is the fastest mode Non Secure Fast Erase is the default erase mode e Secure Fast Erase Access to the file is removed and the data is overwritten with a fixed identical character pattern This is slower than Non Secure Fast Erase but all data is overwritten Secure Fast Erase meets the U S Department of Defense 5220 22 M requirements for the clearing of disk media e Secure Sanitizing Erase This level is similar to the Secure Fast Erase mode In addition data is repetitively overwritten by using an algorithm that prevents any residual data persistence This mode will impact performance Secure Sanitizing Erase meets the U S Department of Defense 5220 22 M requirements for the sanitization of disk media Affected data Data affected covered
16. See help OpenVMS drivers 20 operating environment specifications 164 operating systems supported 18 order supplies page embedded Web server 143 ordering parts and accessories 10 print cartridges 94 through embedded Web server 143 orientation default 170 loading media 49 two sided printing 69 OS 2 support 20 other links page embedded Web server 143 output bins 8 bin mailbox 56 capacities 8 full error messages 119 jam locations 98 jams clearing 105 locating 14 55 multifunction finisher 56 paper path test printing 152 paper sizes supported 157 selecting 56 169 stacker 55 stacker stapler 55 troubleshooting 138 output quality cleaning page printing 95 settings 171 troubleshooting 128 overhead transparencies HP LaserJet 154 loading 53 printing 71 specifications 161 overprints troubleshooting 136 override A4 letter 169 overriding settings 74 ozone statement 191 P page counts 151 page counts viewing 146 ENWW page orientation default 170 loading media 49 two sided printing 69 page skew troubleshooting 131 pages not printing all 134 last 137 partial 136 139 stops mid job 140 pages per minute 7 164 Pages Per Sheet 77 paper curl troubleshooting 131 custom size loading 45 default image size setting 168 first page different 76 fuser modes 171 letterhead 53 loading 36 orientation 49 prepunched loading 52 recycled 155 sizes supported 157 small mode for 172 specifications 156 160 standard si
17. This section presents information about the following basic printing tasks Loading input trays Orienting media Basic printing instructions Selecting the output bin Printing envelopes Using the optional 3 000 sheet stacker Using the optional stacker stapler Using the optional multifunction finisher Using the optional 8 bin mailbox Printing both sides of paper duplexing Printing on special paper 35 Loading input trays This section contains information about loading detectable and undetectable standard size and custom size media into optional Tray 1 Tray 2 Tray 3 and optional Tray 4 To avoid a jam never add or remove paper from optional Tray 1 or open Tray 2 Tray 3 or optional CAUTION Tray 4 while printing from that tray To avoid damaging the printer print labels and envelopes from optional Tray 1 only Send labels and envelopes to the left output bin or upper bin Print on only one side of labels and envelopes Loading optional Tray 1 Optional Tray 1 which holds up to 100 sheets is available for the printer For paper specifications see Paper specifications To load optional Tray 1 for occasional one time use Use this procedure if Tray 1 usually remains empty and is used for printing on a variety of sizes or types of paper 1 Open optional Tray 1 CAUTION To avoid jams print sheets of labels one sheet at a time 36 Chapter 2 Printing tasks ENWW Note CAUTION Note ENWW 3 4 Adjust the pap
18. You might need to restart the computer Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails check the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to www hp com support lj9050_1j9040 for help or more information Printer software 23 Note Installing Windows printing system software for networks The software on the printer CD ROM supports network installation with a Microsoft network For network installation on other operating systems go to www hp com support j9050_ 1 9040 or see the Network Installation Guide that is included with the printer The HP Jetdirect print server that is included with the HP LaserJet 9040n 9050n and the HP LaserJet 9040dn 9050dn printer has a 10 100Base TX network port If you need an HP Jetdirect print server with another type of network port see Parts or accessories or go to www hp com support lj9050_1j9040 The installer does not support printer installation or printer object creation on Novell servers It supports only direct mode network installations between Windows computers and a printer To install your printer and create objects on a Novell server use an HP utility such as HP Web Jetadmin or HP Install Network Printer Wizard or a Novell utility such as NWadmin To install the printing system softw
19. nauau aaaea tees 188 Saving resources permanent resources 6 00 e eet 189 Installing EIO cards mass storage 06 cece 189 Appendix D Regulatory information Environmental product stewardship program sssaaa eee eae 191 Protecting the environment 00 0 c eee ete eee 191 Ozone production sire ea ia Lata eed daca eed aa doa bea eee 191 Power consumption erer ireen d Enee ORENA ENSERES EEE OE EREEREER 191 Toner CONSUMPTION ers eae hk eek e epee ed ce wala eae eae Ga EA A N 191 Papet USE sas erT Des Whe GAS es EEE RE T EENE hha eee eed 191 PIASUCS seira teea wee eaten ae ee eee aed bland 2 eRe n eee R 192 HP LaserJet printing supplies 0 0 ce eee 192 HP printing supplies returns and recycling program information 192 Material restrictions 0 eee 192 Material safety data sheet 0 00 eee eee 193 Appendix E Using accessibility shortcut keys in the Help Viewer Using F6 to switch between the Navigation and Topic Panes 200 05s 195 Shortcut keys for the Help Viewer 0 000 cee 195 Shortcut keys for the Contents tab 0 2 0 c eects 196 Shortcut keys for the Index tab 0 20 cece tees 196 Shortcut keys for the Search tab 0 0 c ccna 196 Shortcut keys for the Favorites tab 0 0 0 ccc eee eens 197 Appendix F Using the HTML Help Viewer Getting more out of help asasan uaaa naaa 199 To tind a help topie el va f
20. resolution 7 Resolution Enhancement technology REt 7 172 resolution settings 172 resource saving 189 restoring default settings 179 resuming printing 16 REt Resolution Enhancement technology 7 172 Retrieve job menu 166 review copies printing 83 right door clearing jams 99 jam locations 98 locating 14 RIP ONCE technology 9 RIP Once technology 7 rollers included in maintenance kit 13 S saddle stitching 66 saving settings 74 scan buffer errors 126 Search tab shortcut keys 196 security embedded Web server settings 143 lock 87 settings 179 status configuration page 146 Web sites settings 177 Security Disk Erase 86 serial number cartridges 147 disk accessory 149 printer 146 Service menu 180 Set Registration 75 171 ENWW settings configuration page 146 control panel changing 16 driver 21 image quality 171 overriding 74 restoring defaults 179 saving 74 shared printers troubleshooting 137 sharing Windows 24 short edge binding settings 169 shortcuts help 195 201 sizes paper error messages 124 selecting trays by 79 supported 157 skewed pages troubleshooting 131 Sleep mode Energy Star compliance 191 power consumption 163 settings 173 slots DIMM 181 182 EIO 9 Installed Personalities and Options 146 locating 14 slow printing troubleshooting 136 139 small paper mode 172 smeared toner troubleshooting 130 Soft Gloss Paper 154 software CD ROM contents 18 features 18 installing on Macintosh 25 in
21. try turning off Resource Saving and I O Buffering or try installing more memory see PCL or PS font list A page prints with clipped margins If the page margins are clipped you might have to print the page at 300 dpi resolution or install more memory Also try turning off Resource Saving and I O Buffering A PS error page prints Make sure the print job is a PS job Check to see whether your program expected you to send a setup or PS header file to the printer e Check the printer setup in your software application to make sure that the printer is selected Check cable connections to ensure that they are secure Reduce the complexity of the graphic Add available memory by turning on Resource Saving A text listing of PS commands prints instead of your PS print job The control panel setting might nave been confused by a nonstandara PS code Check the F ITY setting to see if itis set to FS If H is set to FEL set it to If itis is 5 set to ATO set it to F for this print job only When the job has printed return ihg setting to Attempted to use a disk resident font but the printer substituted a different font If you are using PCL print the PCL Font Page and verify that the font is on the disk If you are using PS print the PS Font Page and make sure that the font is on the disk If the font is not on the disk use the Device Storage Manager or the Macintosh based HP
22. 13 mm thick 4 7 to 5 5 mils thick Note Print envelopes transparencies and labels from optional Tray 1 only Trays 2 and 3 Up to 500 sheets e Standard detectable sizes Letter Letter R Legal Executive ISO A3 ISO A4 R ISO A5 JIS B4 JIS B5 11 x 17 e Custom sizes Minimum 148 x 210 mm 5 8 x 8 3 inches Maximum 297 x 431 mm 11 7 x 17 inches 64 to 199 g m 17 to 53 Ib bond Optional Tray 4 Up to 2 000 sheets e Standard detectable sizes Letter Legal Executive ISO A3 ISO A4 11 x 17 JIS B4 JIS B5 e Standard undetectable sizes 8K 16K JIS Executive 8 5 x 13 215 x 330 mm e Custom sizes Minimum 182 x 210 mm 7 2 x 8 3 inches Maximum 297 x 431 mm 11 7 x 17 inches 64 to 199 g m 17 to 53 Ib bond Standard top bin Up to 500 sheets Up to 50 transparencies e Standard sizes Letter Legal Executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 JPostD Monarch 8K 16K e Custom sizes e Custom types Transparencies 64 to 199 g m 17 to 53 Ib bond Paper specifications 157 Tray or Bin Capacity Paper Weight Left output bin Up to 100 e Standard sizes 64 to 216 g m 17 to sheets Letter Legal Executive ISO A3 58 Ib bond ISO A4 ISO A5 11 x 17 JIS B5 Up to 10 JIS B4 JPostD Monarch 8K transparencies 16K Custom sizes Custom types Envelopes labels Duplex printing accessory Standard detectable sizes Letter Letter R
23. 22 Ib ream 5 ream carton A3 420 x 297 mm 500 sheets CHP220 ream 5 ream carton HP MultiPurpose Paper For use with all office equipment laser and Letter 8 5 x 11 in 500 sheets HPM1120 inkjet printers copiers and fax machines ream 10 ream carton Created for businesses that want one paper Letter 8 5 x 11 in 500 sheets HPM115R for all their office needs Brighter and smoother than other office papers ream 5 ream carton Sredi Letter 8 5 x 11 in 3 hole 500 HPM113H peciications 30 bright 20b sheets ream 10 ream carton Legal 8 5 x 14 in 500 sheets HPM1420 ream 10 ream carton Tabloid 11 x 17 in 500 sheets HPM1720 ream 5 ream carton HP Office Paper For use with all office equipment laser and Letter 8 5 x 11 in 500 sheets HPC8511 inkjet printers copiers and fax machines ream 10 ream carton Good for standard high volume printing Letter 8 5 x 11 in 3 hole 500 HPC3HP prigmier than siangard papers sheets ream 10 ream carton Specifications 87 bright 20 Ib Legal 8 5 x 14 in 500 sheets HPC8514 ream 10 ream carton A4 210 x 297 mm 500 sheets CHP110 ream 5 ream carton Tabloid 11 x 17 in 500 sheets HPC1117 ream 5 ream carton HP Office Recycled Paper For use with all office equipment laser and Letter 8 5 x 11 in 500 sheets HPE1120 inkjet printers copiers and fax machines ream 10 ream carton Good for high volume printing Letter 8 5 x 11 in 3 hole 500 HPE113H Satisfies U S Ex
24. 5 inch of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation Transparencies Transparencies used in the printer must be able to withstand 200 C 392 F the maximum fusing temperature of the printer To avoid damaging the printer use only transparencies recommended for use in monochrome laser printers Do not print on both sides of labels transparencies envelopes custom paper or paper heavier than 216 g m 58 Ib bond Damage to the printer and jamming might result If you have problems printing transparencies use optional Tray 1 and send them to the left output bin or the upper bin Envelopes To print envelopes use optional Tray 1 and print them either to the left output bin or to the upper bin Paper specifications 161 Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight See Paper specifications for supported envelope weight e Construction Prior to printing envelopes should lay flat with less than 6 mm 0 3 inch curl and should not contain air Envelopes that trap air can cause problems e Condition Make sure envelopes are not wrinkled nicked or otherwise damaged e Size
25. If the amount of memory has not increased one of the following situations might have occurred The memory might not be installed correctly Repeat the installation procedure e The memory might be defective Try a new DIMM or try installing the DIMM in a different slot Note If you installed a printer language personality check the Installed Personalities and Options section on the configuration page This area should list the new printer language 188 Appendix C Printer memory and expansion ENWW Saving resources permanent resources Utilities or jobs that you downloaded to the printer sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the printer memory until you turn the printer off If you do not have an embedded or optional hard disk or flash memory card for storing downloaded resources you might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts or if the printer is in a shared environment The minimum amount of memory that can be allocated to resource saving is 400 KB each for PCL and PS Installing EIO cards mass storage Hewlett Packard constantly introduces new software tools for use with your printer and accessories These tools are available from the Internet free of charge See the HP support flyer or go to www hp com support lj9050_1j9040 Follow this procedure to
26. These trays automatically sense commonly used standard paper sizes up to A3 or 11 x 17 size media and can print on custom size paper Optional Tray 4 2 000 sheet input tray This tray automatically senses commonly used standard paper sizes up to A3 or 11 x 17 and can print on custom size paper Optional duplex printing accessory Provides two sided printing both sides of paper e Output 8 Chapter 1 Printer basics Standard output bins Standard top bin The standard top bin is located at the top of the printer and is the factory default bin This bin can receive up to 500 sheets of paper Standard left bin The left output bin is located on the left side of the printer This bin can hold up to 100 sheets of paper Optional 3 000 sheet stacker A stacking device e Upper bin face up Holds up to 100 sheets of paper Lower bin face down Holds up to 3 000 sheets of paper Optional 3 000 sheet stacker stapler Provides multiposition stapling for up to 50 sheets of paper per job or equivalent job height of 5 mm depending on paper thickness Upper bin face up Holds up to 100 sheets of paper Lower bin face down Holds up to 3 000 sheets of paper Optional Multifunction finisher Provides 1 000 sheets of stacking capacity stapling for as many as 50 sheets of paper per document plus folding and saddle stitching of booklets that contain up to 10 sheets of paper Upper bin straight paper path Holds
27. WARNING The formatter has sharp edges 4 Grasp the screws and pull the formatter board out of the printer Place it on a flat non conductive surface ENWW Installing memory and fonts 183 5 Remove the DIMM from the antistatic package Hold the DIMM with fingers against the side edges and thumbs against the back edge Align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open or outward See Installing memory and fonts for the maximum amount of memory for each DIMM slot 6 Press the DIMM straight into the slot press firmly Make sure the locks on each side of the DIMM snap inward into place To remove a DIMM the locks must be released 184 Appendix C Printer memory and expansion ENWW 8 Plug in the power cord and connect all cables Turn the printer on To install a flash memory card CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer The printer does not support photo printing directly from a flash memory card If you install a camera type flash memory card a message asking if you want to reformat the flash memory card appears on the control panel display If you choose to reformat the card all data on the card will be lost 1 Turn the printer off and disconnect all power and interface cab
28. accessory duplexer To clear jams in the duplex printing accessory 1 If an optional output device is installed slide it away from the printer to access the left door WARNING Avoid touching the adjacent fusing area It can be hot 3 Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops 4 Remove any paper by lifting the two green levers in the duplex printing accessory ENWW Clearing jams 103 5 Open the front door 6 Check for paper in the duplex printing accessory area and remove any paper by pulling it out of the printer Be careful not to tear the paper 8 Close all open doors If an optional output device is installed push it back into place 104 Chapter 6 Problem solving ENWW Clearing jams from the output areas To clear jams in the standard output bin 1 If the jam extends into the output area slowly and carefully pull the paper straight out of the printer so that it does not tear 2 Open the left door and carefully pull out any paper from area If an optional output device is installed first move it away from the printer to access the left door 3 Close all open doors If an optional output device is installed push it back into place To clear jams in the left door fuser area 1 If an optional output device is installed slide it away from the printer to access the left door ENWW Clearing jams 105 2 Open
29. and slide the guide all the way out 3 Press the tab on the left paper guide and slide the guide all the way out CAUTION For Tray 4 never store paper or other items in the area to the left of the paper guides Doing so can permanently damage the tray 42 Chapter 2 Printing tasks ENWW 4 Load orient the paper according to size Note See Orienting media for instructions on loading preprinted letterhead and prepunched paper 5 Adjust the left paper guide by pressing the tab on the guide and sliding the guide until it gently touches the paper 6 Adjust the front paper guide by pressing the tab on the guide and sliding the guide until it gently touches the paper Note When loading Tray 4 make sure that the paper guide lock is in the up position ENWW Loading input trays 43 Note 7 Set the Custom Standard switch to Custom 9 Look at the control panel within a few seconds of closing the tray Open and close the tray if the time has already elapsed The control panel indicates the tray size and type settings Complete one of the following actions e Ifthe size and type settings are correct press to accept the settings If the size and type settings are not correct press The gt menu appears 10 To change the size setting use or W to scroll to the correct size and then press v The message appears for a moment and then the tray type menu appears Depending on the size that you selec
30. at full speed e Upto 220 levels of gray Memory 64 megabytes MB of random access memory RAM expandable to 512 MB using industry standard 100 pin double data rate DDR dual in line memory modules DIMMs for the base model HP LaserJet 9040 9050 printer 128 MB of RAM expandable to 512 MB by using industry standard 100 pin DDR DIMMs for the HP LaserJet 9040n 9050n and the HP LaserJet 9040dn 9050dn printers e Memory Enhancement technology MEt which automatically compresses data to use RAM more efficiently Features and benefits of the printer 7 User interface Graphic display on control panel Embedded Web server to gain access to support and order supplies for network connected printers HP Toolbox software to provide printer status and alerts configure printer settings and print internal printer information pages Language and fonts HP Printer Command Language PCL 6 driver HP PCL 5e driver for compatibility Printer Job Language PJL Printer Management Language 80 scalable TrueType typefaces HP PostScript 3 emulation PS Print cartridge No shake cartridge design Authentication of HP print cartridges No pull tab with automatic seal tab removal Internet enabled supplies ordering Paper handling Input Optional Tray 1 multipurpose tray A multipurpose tray for paper transparencies labels and envelopes Holds up to 100 sheets of paper or 10 envelopes Trays 2 and 3 Two 500 sheet trays
31. bin of that accessory 8 When finished return the fuser levers to the down position CAUTION Failure to return levers to the down position for standard paper types can result in poor print quality ENWW Printing envelopes 59 Using the optional 3 000 sheet stacker Output features The optional 3 000 sheet stacker provides the following output features e Stacks up to 3 000 sheets of A4 or Letter size paper e Stacks up to 1 500 sheets of A3 or Ledger size paper e Can offset print jobs or the first page can be offset Bin 2 face down on the 3 000 sheet stacker and 3 000 sheet stacker stapler on the output devices is the default bin for all output Using the optional stacker stapler The optional 3 000 sheet stacker stapler can staple documents consisting of a minimum of two pages and a maximum of 50 pages 75 g m 20 Ib bond paper or equivalent to 6 mm 0 2 inches The pages must be 64 to 199 g m 17 to 53 Ib for all sizes that the engine supports Keep in mind these additional points e The stacker can hold up to 3 000 sheets e Heavier media might have a stapling limit of less than 50 pages elf the job you want stapled consists of only one sheet or if it consists of more than 50 sheets the printer will print the job However it will not be stapled Selecting the stapler You can usually select the stapler through your program or printer driver although some options might only be available through the printe
32. card in slot has encountered a critical error as specified by wa The embedded HP Jetdirect print server has encountered a critical error as specified by kirri ENWW Resolving control panel messages 127 Correcting output quality problems Note Use the examples in the image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot The examples below depict letter size paper that has passed through the printer long edge first If the paper has passed through the printer short edge first lines and repeating defects will run vertically rather than horizontally AaBbCc AQBHCE AaboCc AaBbCc AQGBHCE AaQBoCc AQBBGE AaBbCc AaBbCc AaBbCEe AQBbCc AaBbCc AabeC AaBoCc See Light print or See Specks See Dropouts See Lines fade AQBbCc AQBboCc AQBbCc AaBbCc AaBhec AQBbCc AaBoCc AaBhCc AaBbCc AaBbCc AQBkCc AaBbCc AaBbCc AaBboCc AaByCc SABHCa See Gray See Toner smear See Loose See Repeating background toner defects a RABLCo Aas ACRES ABDOS AQ BOCs AaBbCC AaBbCc ABPC AOBbCe AaBbCC T a Eo AaBbCc AaBbCc Aosees AABbCo AaBbCc AABoCc See Misformed See Page skew See Curl or See Wrinkles or characters wave creases 128 Chapter 6 Problem solving ENWW ENWW Light print or fade
33. configuration auto negotiation manufacturing identification and manufactured date 2 Network Statistics indicates the total packets received unicast packets received bad packets received framing errors received total packets transmitted unsendable packets transmit collisions and transmit late collisions 3 Protocol Information indicates the status for TCP IP IPX SPX Novell NetWare AppleTalk and DLC LLC 150 Chapter 6 Problem solving ENWW Event log page The first page of the event log contains the following information hp LaserJet 9050 series printer CA invent event log page 1 1 Current Page Count indicates the number of pages printed from the printer 2 Number indicates the order in which the events occurred The last event to occur has the highest number 3 Page Count indicates the number of pages printed from the printer when the event occurred Event indicates the internal event code for each event Serial Number indicates the serial number of the printer Description or Personality indicates whether the event occurred due to a problem within a printer personality or due to a printer jam The second page of the event log is the manufacturing page This page contains information that might assist HP Customer Care representatives in solving possible printer problems To print an event log 1 Pressy 2 Use Aor to scrollto i 3 Use A or to scroll to Fr E
34. different time for each day of the week Configure device menu 173 Item Values Explanation Select the default printer language personality Possible values are determined by which valid languages are installed in the printer Normally you should not change the printer language the default is If you change it to a specific printer language the printer does not automatically switch from one language to another unless specific software commands are sent to the printer Set the amount of time that a clearable warning appears on the printer control panel Warning messages appear on the control panel until is pressed Warning messages appear on the control panel until the end of the job from which they were generated Determine how the printer reacts to errors If an error prevents printing the message is displayed and the printer goes offline for 10 seconds before returning online If an error prevents printing the message remains on the display and the printer does not print until is pressed Note To stop printing when out of staples when a stapler accessory is installed set ch on the control panel System setup menu Determine how the printer functions when toner is low The i message first appears when the print cartridge is almost out of toner About 2400 pages can still be printed at 5 coverage The printer continues to print while the message is d
35. due Check this by printing a copy of the supplies status page see Supplies status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_1 9040 Misformed characters e Print a few more pages to see if the problem corrects itself e Make sure that the environmental specifications for the printer are being met see Environmental specifications e Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_1 9040 130 Chapter 6 Problem solving ENWW ENWW Page skew Print a few more pages to see if the problem corrects itself Verify that there are no torn pieces of paper inside the printer Make sure that paper is loaded correctly all adjustments have been made and the paper is under the corner tabs see Orienting media Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that paper type and quality meet HP specifications see Paper specifications Make sure that the environmental specifications for the printer are being met see Environmental specifications Curl or wave Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that paper type and quality meet HP specifications See Pape
36. envelope specifications see Paper specifications or go to www hp com support j905_1j9040 Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severely damage the printer Do not use envelopes with pressure sensitive adhesive The basic steps for printing envelopes are 1 Move the fuser levers See To change the fuser levers 2 Load the envelopes See To load envelopes in optional Tray 1 3 Send the print job See To print envelopes from a program If envelopes are wrinkled when printed see Preventing wrinkles on envelopes for instructions To load envelopes in optional Tray 1 1 Open optional Tray 1 but do not pull out the extension Most envelopes feed best without the extension However oversize envelopes might need the extension 2 Load up to 10 envelopes in the center of optional Tray 1 with the side to be printed on facing up and the postage end toward the printer Slide the envelopes into the printer as far as they will go without forcing them Printing envelopes 57 3 Adjust the guides to touch the envelope stack without bending the envelopes Make sure the envelopes fit under the tabs on the guides 4 Change the fuser levers see To change the fuser levers To change the fuser levers 1 If an optional output device is installed slide it away from the printer to access the left door 2 Open the left door WARNING Avoid touchi
37. for Tray 2 3 and optional Tray 4 if installed when the custom switch is in the osition Size is detected if the switch is in position Substitute the tray number for Allows the user to specify the type of media in each tray Substitute the tray number for lt gt appears for Tray 1 only ENWW Paper handling menu 167 Configure device menu This menu contains all administrative functions Printing submenu Some items in this menu are available from a software application or from the printer driver if the appropriate driver is installed Printer driver and program settings override control panel settings For more information see Using features in the printer driver Item Values Explanation i to Set the default number of copies by selecting any number from i to 2 Use the numeric keypad to select the number of copies Note It is best to set the number of copies from the printer driver or software application Driver and software settings override control panel settings 168 Appendix B Control panel menus Set the default image size for paper and envelopes The item name will change from paper to envelope as you scroll through the available sizes ENWW Item Values Explanation Allows the user to specify the type of media in each tray Substitute the tray number for H ee appears for Tray 1 only Allows the user to set a custom paper size
38. for those clients To specify a proxy server enter its IP address or fully qualified domain name The name can be up to 64 characters For some networks you may need to contact your Independent Service Provider ISP for the proxy server address Enter the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 to 65535 Enable the IPX SPX protocol Disable the IPX SPX protocol Selects the frame type setting for your network auTO default Automatically sets and limits the frame type to the first one detected Frame type selections for Ethernet networks Enable or disable the AppleTalk protocol Enable or disable the DLC LLC protocol ENWW For secure encrypted communications only HTTPS access is accepted The print server will appear as a secure site Access using either HTTP or HTTPS permitted Configure device menu 177 Item Options Values Explanation CAUTION This test will erase your TCP IP configuration the loopback test will be initiated he loopback test will not be initiated Specify the IP address of the remote host A valid IP address must be entered Specify the size of each packet in bytes to be sent to the remote host The minimum is 64 default and the maximum is 2048 Specify the lengt
39. gently touches the paper 8 Note the orientation of the paper as well as the value of the X dimension and the Y dimension The X and Y dimensions are marked in the tray You will need this information for a later step Note When loading Tray 4 make sure that the paper guide lock is in the up position 9 Close the tray 46 Chapter 2 Printing tasks ENWW Note Note Note ENWW 10 Look at the control panel within a few seconds of closing the tray Open and close the tray if the time has already elapsed The tray size and type settings appear e Ifthe size and type settings are correct press to accept the settings The tray is ready for use You do not need to complete the rest of this procedure unless you want to configure the exact custom dimension See the following note for more information To change the size setting press The menu appears If the size that appears on the control panel is i then the tray size is set to The tray will match any custom size print job even if the print job dimensions are different foul the dimensions of the paper that is loaded in the tray If you prefer you can specify the exact dimensions of the custom size paper that is loaded in the tray When you specify exact dimensions the dimensions appear as the size rather than 11 Press v to select i 4 The Lb menu appears The printer might prompt you to move the Custom Standard switch in the
40. has already elapsed The control panel indicates the tray size and type configuration Complete one of the following actions e Ifthe size and type settings are correct press to accept the settings Menu appears To change the size setting use A or W to scroll to the correct size and then press The message 2 appears for a moment and then the tray type menu appears Depending on the size that you selected the printer might prompt you to move the Custom Standard switch in the tray to another position The printer might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 7 9 To change the type setting use A or W to scroll to the correct type and then press v The message appears for a moment and then the current size and type settings appear 10 Ifthe size and type settings are correct press to accept the settings The tray is ready to use Loading input trays 41 To load undetectable standard size paper in Trays 2 3 and 4 Follow this procedure to load undetectable standard size paper in the tray The following are the undetectable standard sizes A5 8K 16K JIS Executive Statement 8 5 x 13 216 x 330 mm CAUTION To avoid a jam never add or remove paper from a tray while printing from that tray 1 Open the tray until it stops 2 Press the tab on the front paper guide
41. install an EIO card or mass storage device 1 Turn off the printer and remove the power cord before installing the EIO cards or mass storage device 2 Use the graphic for the location of the EIO cards or optional mass storage device such as a hard disk 3 Use the Device Storage Manager for Web Jetadmin to manage fonts on a mass storage device or use the LaserJet Utility on a Macintosh 4 After you have installed a new device print a configuration page by using the following procedure To print a configuration page 1 Pressv 2 Use A or toscrollto tr 3 Use A or toscrollto Print Cor n and press v cm and press v ENWW Saving resources permanent resources 189 190 Appendix C Printer memory and expansion ENWW ENWW Regulatory information Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a voluntary program to encourage the development of energy efficient office products
42. one sided jobs print at approximately half speed ENWW Orienting media 53 Basic printing instructions This section provides the basic instructions for printing when setting options from the printer driver for this printer Windows or the Apple LaserWriter Macintosh If possible you should try to set printer options from the program in which you are working or from the Print dialog box Most Windows and Macintosh programs allow you to set the printer options this way If a setting is not available in the program or printer driver you must set it at the printer control panel To print 1 Make sure that paper is loaded in the printer See Loading input trays or www hp com support j9050_ j9040 for instructions 2 If you loaded a custom size media in Tray 2 Tray 3 or optional Tray 4 or if you loaded any size media in optional Tray 1 set the tray to the size of paper that you loaded See Loading input trays or www hp com support Ij9050_1j9040 for instructions 3 Set the paper size For Windows On the File menu click Page Setup or Print If you select Print make sure that this printer is selected and then click Properties 4 For Macintosh On the File menu select Page Setup Make sure that this printer is selected In the paper size box select e The size of paper you are using e Custom Select the orientation such as Portrait or Landscape If the printer driver is not already open on the File menu click Pri
43. optional tray that holds up to 2 000 sheets of standard size paper For paper specifications see Paper specifications To load detectable standard size paper in Trays 2 3 and 4 Follow this procedure to load detectable standard size paper in the tray The following are the detectable sizes which are marked inside the tray A4 Letter A3 Legal 11x17 Executive B4 JIS B5 JIS A4 Rotated Letter Rotated CAUTION To avoid a jam never add or remove paper from a tray while printing from that tray 1 Open the tray until it stops 2 ENWW Adjust the left Y paper guide by pressing the tab on the guide and set the guide to the correct paper size Loading input trays 39 3 Adjust the front X paper guide by pressing the tab on the guide and set the guide to the correct paper size Note For Tray 4 when loading Letter size or 11 x 17 paper move the paper guide lock to the down position For all other paper sizes the paper guide lock should be in the up position CAUTION For Tray 4 never store paper or other items in the area to the left of the paper guides Doing so can permanently damage the tray Note See Orienting media for instructions on loading preprinted letterhead and prepunched paper 40 Chapter 2 Printing tasks ENWW Note ENWW 5 Set the Custom Standard switch to Standard Look at the control panel within a few seconds of closing the tray Open and close the tray if the time
44. page matches the printer in the Chooser e Make sure AppleTalk is active Select this in the Chooser or in the AppleTalk control panel whichever is applicable for your OS version e Make sure the computer and printer are on the same network From Control Panels in the Apple menu select the Network or the AppleTalk control panel and then select the correct network for example LocalTalk or EtherTalk The printer driver icon does not appear in the Chooser Make sure the Apple LaserWriter 8 Chooser extension resides in the Extensions folder If it does not exist anywhere on your system you can obtain the driver from your Macintosh OS system software CD from Apple Computer Inc For more information see the HP support flyer or go to www hp com support Ij9050_1j9040 Type has been specified as labels transparencies or envelopes e Make sure that the media type can be printed on both sides See the HP support flyer or go to www hp com support 1 9050_1j9040 e Change the media type to the proper media type for printing on both sides Solving common printer issues 141 Using the embedded Web server Home pages The home pages of the embedded Web server are the informational pages for the printer These include Printer status page This page shows the printer control panel and any current message The control panel status lights and buttons also appear so you can change the printer control panel menu s
45. paper from a tray while printing from that tray 1 2 3 4 If you select On the control panel press to open the menus Use A or W to scroll to Use A or W to scroll to Use A or W to scroll to the correct size and then press v The message appears on the control panel display and then press wv E and then press v Has the paper size also select the unit of measure the X and Y dimensions Loading input trays 37 5 Use Aor toscroll to tka i TYPE and then press v 6 Use A or to scroll to the correct type and then press The message 2 appears on the control panel display 7 Press MENU to exit the menus 8 Open optional Tray 1 CAUTION To avoid jams print sheets of labels one at a time 10 Adjust the paper guides so that they lightly touch the paper stack but do not bend the paper 11 Make sure that the paper fits under the tabs on the guides and does not extend above the load level indicators Note If printing on A3 11 x 17 or other long media also pull out the tray extension until it stops 12 Look at the control panel within a few seconds of loading the paper The tray configuration appears Open and close the tray again if the time has already elapsed 38 Chapter 2 Printing tasks ENWW 13 Press MENU to exit the menus The tray is ready to use Loading Trays 2 3 and 4 The 500 sheet input trays Trays 2 and 3 come with the printer Tray 4 is an
46. photographic images Specifications 32 lb Two sided satin gloss coating HP Premium Choice LaserJet For use with HP Color LaserJet and Paper HP LaserJet monochrome printers A heavy Letter 8 5 x 11 in 500 sheets HPU1132 super bright paper for high impact documents ream 10 ream carton such as resumes brochures reports and resentations A4 210 x 297 mm 500 sheets CHP410 aas j i ream 4 ream carton Specifications 98 bright 32 Ib Tabloid 11 x 17 in 250 sheets HPU1732 ream 6 ream carton CHP420 A3 420 x 297 mm 500 sheets ream 4 ream carton 154 Appendix A Specifications ENWW ENWW Item Part Description or use number HP LaserJet Paper Enhances performance for all HP LaserJet Letter 8 5 x 11 in 500 sheets HPJ1124 printers Heavier for letterhead high value ream 10 ream carton memos legal documents direct mail and Letter 8 5 x 11 in 3 hole 500 HPJ113H eomeeRondence sheets ream 10 ream carton Specifications 96 bright 24 Ib Legal 8 5 x 14 in 500 sheets HPJ1424 ream 10 ream carton A4 210 x 297 mm 500 sheets CHP310 ream 5 ream carton Tabloid 11 x 17 in 500 sheets HPJ1724 ream 5 ream carton HP Printing Paper For use with laser and inkjet printers Created Letter 8 5 x 11 in 500 sheets HPP1122 especially for small offices and home offices ream 10 ream carton Heavier and brighter than copier paper A4 210 x 297 mm 500 sheets CHP210 Specifications 92 bright
47. port IEEE 1284 This setting allows the printer to send status readback messages to the computer Turning the parallel advanced functions on might slow language switching EIO X Jetdirect submenu The EIO enhanced input output submenu appears only when an EIO device is installed in an EIO slot on the printer such as an HP Jetdirect print server The items in the menu depend on the particular accessory product installed If the printer contains an HP Jetdirect print server EIO card you can configure basic networking parameters using the EIO menu These and other parameters can also be configured through HP Web Jetadmin or other network configuration tools such as by using Telnet or browsing the embedded Web server For more information about the EIO submenu see the documentation that came with the EIO Jetdirect card Configure device menu 175 Embedded Jetdirect submenu Item Options Values Explanation Enable the TCP IP protocol Disable the TCP IP protocol An alphanumeric string up to 32 characters used to identify the device This name is listed on the Jetdirect configuration page The default host name is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address Use BootP Bootstrap Protocol for automatic configuration from a BootP server Use DHCP Dynamic Host Configuration Protocol for automatic configuration from a DHCP server If selected and a DHCP lease exists
48. printer cleaning page To ensure good print quality with certain types of paper use the cleaning page every time the print cartridge is replaced If the cleaning page is frequently needed try a different type of paper If toner specks appear on the front or back side of your print jobs use the following procedure From the printer control panel 1 Use A or to select 2 Use A or to select F 3 Use A or toselect 4 5 and then press v and then press v and then press Follow the instructions on the cleaning page When toner has been cleaned from inside the printer shiny black spots will appear on the page black strip If white spots appear on the black strip print another cleaning page In order for the cleaning page to work correctly print the cleaning page on copier grade paper not bond or rough paper Rocking the print cartridge When you install a print cartridge for the first time gently rock the cartridge from front to back to distribute the toner evenly inside the cartridge Because of the new cartridge design this is the only time that you need to rock the cartridge Configuring alerts You can use HP Web Jetadmin or the embedded Web server in the printer to configure the system to alert you to problems with the printer The alerts take the form of e mail messages that are sent to the e mail account or accounts that you specify You can configure the following items e the printer s th
49. printer is deleting a stored job Different paper sizes are used for a single job in the multifunction finisher Verify that all pages in the job are configured for the same size paper The duplexer has been removed Reinsert the duplexer The EIO hard disk is not working correctly Remove the EIO hard disk from the slot a slot number will replace the X indicated Reseat the EIO hard disk If the message continues replace the disk with a new EIO hard disk The user is attempting to view an empty event log by selecting from the control panel The external device might not be able to perform the finishing process but it could still pass paper The pages will be completed unfinished 120 Chapter 6 Problem solving The wrong PIN was typed Return to the previous screen and retype the PIN ENWW ENWW Message Explanation or recommended action The specified tray must be inserted or closed for printing to continue The print cartridge has been removed or has been installed incorrectly It must be replaced or reinstalled correctly for printing to continue alternates with The printer does not have enough memory to load the data for example fonts or macros from the location specified Touch to continue without this information If the message persists add more memory yw alternates with A job is sent that requires a specific type and size that is n
50. printer is suited for use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a lithium battery located on the formatter board that may require special handling at end of life For recycling information you can contact www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org 192 Appendix D Regulatory information ENWW Batterij niet weggooien maar inleveren als KCA Material safety data sheet Material Safety Data Sheets MSDS can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program MSDS Visit www hp com go environment or www hp com hpinfo community environment ENWW Environmental product stewardship program 193 194 Appendix D Regulatory information ENWW Using accessibility shortcut keys in the Help Viewer The following topics describe how you can navigate in this user guide Using F6 to switch between the Navigation and Topic Panes Shortcut keys for the Help Viewer Shortcut keys for the Contents tab Shortcut
51. reference The content of the menu map varies depending on the options currently installed in the printer For a complete list of control panel items and possible values see Control panel menus To change a control panel setting see Control panel menus Checking the printer configuration 145 Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages Note If an HP Jetdirect print server is installed an HP Jetdirect configuration page will print out as well The configuration page contains the following information HP LaserJet 9050 series printer CA Configuration Page 1 o m 0 I 1 Printer Information lists the serial number page counts and other information for the printer 2 Event Log lists the number of entries in the log the maximum number of entries viewable and the last three entries The second page of the event log is the manufacturer s page This page contains information that might assist HP Customer Care representatives in solving possible printer problems 3 Installed Personalities and Options lists all printer languages that are installed such as PCL and PS and lists options that are installed in each DIMM and compact flash slot and EIO slot 4 Memory lists the printer memory information PCL Driver Wor
52. scroll through the contents of the event log from the printer control panel and shows the 50 most recent events Use A and to scroll through the event log contents Service menu The 180 Appendix B Control panel menus Generates a test page that is useful for testing the paper handling features of the printer Specifies if paper from all of the trays or from a specific tray is used when the test is performed Specifies which paper paths are tested Specifies if the duplexer is included when the test is performed Specifies how many sheets of paper from the specified source are sent when the test is performed Specifies if sensor information is displayed as the paper moves through the path or if only the status of the device is displayed during the paper path test ENWW Note ENWW Printer memory and expansion Overview This appendix includes e Determining memory requirements Installing memory and fonts Checking memory installation Saving resources permanent resources Installing EIO cards mass storage The printer has two double data rate DDR memory DIMM slots for upgrading various features e To add more printer memory DDR memory DIMMs are available in 16 32 64 128 and 256 MB for a maximum of 512 MB e To increase flash memory cards available in 16 32 and 64 MB Unlike standard printer memory flash memory cards can be used to permanently store downloaded items in t
53. see usage information and troubleshoot problems e The Service menu allows service technicians to monitor printer status and to provide appropriate assistance during a service call Overview 165 Retrieve job menu Note If no private stored quick copy or proof and hold jobs are stored on the printer hard disk or in RAM the message appears when the menu is selected 1 A list of User names appears 2 Selecta user name and a list of jobs that are stored for that user appears 3 Select a job name and print or apes that job If a job requires a PIN before it can be printed or deleted appears next to the FRINT or command and a PIN must be typed If a job requires a PIN to delete appears next to the ELETE command and a PIN must be provided A If you select F 1 to 32 000 T the printer prompts you to specify the number of copies to print Information menu To print an information page scroll to the information page that you want and press v Item Explanation Generates a menu map that shows layout and current settings of the control menu items The printer will back up one screen to completed when the page is Generates a page detailing the current configuration of the printer The printer will return to the online amp t state when the page is completed Generates a page that shows the number of pages remaining for each supply in the printer The printer
54. set to AppleTalk and that Binary Data is not selected Software is selecting the wrong port Check your operating system port settings to be sure the print job is being sent to the correct port for example LPT1 The control panel and driver are not set to the same paper size Make sure that the custom paper size defined from the control panel and the custom paper size defined in the driver are the same The file you are trying to print might not have the option to print on both sides of the paper turned on 140 Chapter 6 Problem solving Make sure that the option to print on both sides of the paper is configured in the driver ENWW ENWW Situation Solution The Macintosh computer is not communicating with the printer Make sure that REE appears on the printer control panel Make sure that the correct printer driver is selected in the left half of the Chooser Then make sure that the correct printer name is selected highlighted on the right half of the Chooser An icon will appear next to the printer name after the driver has been set up and configured with the PPD e Ifthe printer resides on a network with multiple zones make sure the correct zone is selected in the AppleTalk Zones box in the Chooser e Make sure the correct printer has been selected in the Chooser by printing a configuration page see Configuration page Make sure the name of the printer that appears on the configuration
55. space is needed select the Stored Job option in the printer driver instead of the Proof and Hold option In the printer driver select the Proof and Hold option and enter a user name and job name The printer prints one copy of the job for you to proof Then see Printing the remaining copies of a held job Printing the remaining copies of a held job The user can print the remaining copies of a job held on the printer hard disk accessory from the control panel To print a proof and hold job 1 Press v 2 Use Aor to scroll to f 3 Scroll to and press v 4 Use A or to scroll to your job and then press v 5 Use Aor to scroll to Frirt and then press v The job prints the remaining copies requested from the computer If Frint has next to it the job requires a PIN to print See Printing a private job Deleting a held job When a user sends a proof and hold job the printer automatically deletes that user s previous proof and hold job If no proof and hold job already exists for that job name and the printer needs additional space the printer might delete other proof and hold jobs starting with the oldest one To delete a proof and hold job 1 Press v 2 Use Aor to scroll to f 3 Scroll to 4 5 and press v Use A or to scroll to your job and then press v Use A or to scroll to t and then press v If E 84 Chapter 3 Advanced printing tasks ENWW Security features
56. that the cartridge is a genuine HP part If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP cartridge go to www hp com go anticounterfeit Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repairs required as a result of using a non HP print cartridge will not be covered under the printer warranty Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it To prevent damage to the print cartridge do not expose it to light for more than a few minutes Checking the toner level You can check the toner level by using the printer control panel the embedded Web server the printer software or HP Web Jetadmin Using the printer control panel 1 Press vw to open Heru 2 Use A or to select i 3 Use A or to select F 4 Press to print the supplies status page See Supplies status page for information about the supplies status page H and then press v and then press Using the embedded Web server 1 In your Web browser type the IP address for the printer home page This takes you to the printer status page 2 On the left side of the screen click Supplies Status This takes you to the supplies status page
57. that you want on the various pop up menus On the File menu click Print Change settings on the various pop up menus On the Presets pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option each time that you open a program and print Open the Print Center Select the hard drive click Applications click Utilities and then double click Print Center Click the print queue On the Printers menu click Show Info Select the Installable Options menu Configuration settings might not be available in Classic mode Macintosh OS X 3 On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print Change settings on the various pop up menus On the Presets pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option each time that you open a program and print Open the Printer Setup Utility Select the hard drive click Applications click Utilities and then double click Printer Setup Utility Click the print queue On the Printers menu click Show Info Select the Installable Options menu Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensio
58. the File menu click Print 2 Click Properties and click the Job Storage tab 3 Select the desired Job Storage Mode For Macintosh In newer drivers Select Job Retention from the pull down menu in the print dialog box In older drivers select Printer Specific Options Printing a private job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4 digit personal identification number PIN through the printer control panel The user specifies the PIN in the driver and the PIN is sent to the printer as part of the print job The private jobs feature uses available printer RAM memory if the printer does not have a hard disk installed For moderate to heavy use of this feature HP recommends installing an optional hard disk To create private jobs To specify that a job is private from the driver select the Private Job option enter a User Name and Job Name and type a 4 digit PIN The job will not print until you enter the PIN at the control panel 80 Chapter 3 Advanced printing tasks ENWW Note ENWW Releasing private jobs The user can print a private job from the control panel To release private jobs 1 Pressv 2 Use Aor W to scroll to 3 Scroll to i and press v 4 Use A or toscroll to your job and then press v 5 t and then press v The Print icon should have next to it 6 Use the numeric keypad to type the PIN and then press v De
59. the corresponding topic Getting more out of help 199 To create a list of favorite help topics 1 Locate the Help topic you want to make a favorite topic 2 Click the Favorites tab and then click Add Notes e To return to a favorite topic click the Favorites tab select the topic and then click Display elf you want to rename a topic select the topic and then type a new name in the Current topic box e To remove a favorite topic select the topic and then click Remove To copy a help topic In the Topic pane right click the topic you want to copy and then click Select All Right click again and then click Copy This copies the topic to the Clipboard Open the document you want to copy the topic to Position your cursor where you want the information to appear a fF WON On the Edit menu click Paste Note If you want to copy only part of a topic select the text you want to copy right click and then click Copy To print the current help topic Right click a topic and then click Print Note If you print from the Contents tab by right clicking an entry and then clicking Print you will see options to print only the current topic or the current topic and all subtopics To find topics using the toolbar buttons There are five navigational buttons that can be located on the toolbar in the Help Viewer You can click these buttons to find help topics Back displays the last topic you viewed Forward displays t
60. the left door WARNING Avoid touching the adjacent fusing area It can be hot 3 Remove any jammed or damaged paper from this area by pulling it out of the printer 4 Press down on the green tab and carefully check for paper Be sure to remove all pieces of torn paper 106 Chapter 6 Problem solving ENWW To clear jams in the multifunction finisher 1 Open the finisher cover ENWW Clearing jams 107 4 Move the finisher away from the printer 5 Carefully remove any paper from the printer output area 6 Carefully remove any paper from the finisher input area 7 Open the stapler unit door ENWW 108 Chapter 6 Problem solving 8 To clear a booklet jam turn the bottom green knob clockwise to remove the booklet ENWW Clearing jams 109 To clear a staple jam from the optional stacker stapler 1 Slide the stacker stapler away from the printer 110 Chapter 6 Problem solving ENWW 4 Pull the cartridge lever up 5 Remove the jammed staple 6 Push the cartridge lever down 7 Insert the staple cartridge so that it snaps into place ENWW Clearing jams 111 9 Reattach the stacker stapler to the printer Note The stapler needs to reload after clearing a staple jam so the first few documents no more than five might not be stapled If a print job is sent and the stapler is jammed or is out of staples the job will still print as lon
61. to choose check the label on the package of paper For supported types of paper see Paper specifications or go to www hp com support j9050_1j9040 The type and size settings can also be configured from the embedded Web server or HP Web Jetadmin software for networked printers See the printer driver online help To print by type and size of paper Settings in the printer driver and software program override control panel settings Software program settings generally override printer driver settings 1 Load and adjust the trays See Loading input trays or go to www hp com support lj9050_lj9040 2 Atthe printer control panel press Y use A or W to scroll to F press v iS and then 3 Do one of the following To allow the printer to automatically pull the type and size of paper loaded in optional Tray 1 Set 7 and 7 i1 To ide ae type and size from optional Tray 1 Set to the type loaded e To print iby type and size from Tray 2 Tray 3 or optional Tray 4 when the tray is loaded with standard size paper Just set the type If the size is a detectable standard size it will be automatically detected If the size is an undetectable size set the size to the size loaded and set To print by type and size from Tray 2 Tray 3 or optional Tray 4 when the tray is loaded with a custom size paper set the size and type For the size select Custom and then set the values using the measurements on the g
62. to pulls paper from the first tray that is loaded with the type or size that you select Selecting paper by type rather than source is similar to locking out trays which helps to protect special paper from accidental use However selecting the fH LAIH setting does not turn on the tray lock out function For example if Tray 2 is configured for letterhead and you specify in the driver that you want to print on plain paper the printer will not pull the letterhead from Tray 2 Instead the printer pulls paper from a tray that has plain paper loaded and is configured for plain paper on the printer control panel Selecting paper by type and size results in significantly better print quality for heavy paper glossy paper and transparencies Using the wrong setting can result in unsatisfactory print quality Always print by type for special print media such as labels or grayscale transparencies Always print by size for envelopes Benefits of printing by type and size of paper If you frequently use several kinds of paper once trays are set correctly you do not have to check which paper is loaded in each tray before you print This is especially helpful when the printer is shared and more than one person loads or removes paper Printing by type and size of paper is a way to be sure that print jobs always print on the appropriate paper To set the type for the paper or media you loaded when you are unsure which type such as bond or recycled
63. user can print a job stored on the printer hard disk accessory from the control panel To print a stored job 1 Press v 2 Use A or to scroll to fs ob and then press v 3 Scroll to and press v 4 Use A or toscroll to your job and then press v 5 w print ie default number of copies press When is selected the screen changes to iea r To change the number use the numeric keypad or A and W to select a new number and then press v If Frirt has next to it the job is a private job and requires a PIN See Printing a private job Deleting a stored job Jobs stored on the printer hard disk accessory can be deleted from the control panel To delete a stored job Press v Use A or to scroll to F Tob and then press v Scroll to and press v Use A or to scroll to your job and then press Use A or to scroll to a Ff WOW N a e and then press v QuickCopying a job The QuickCopy feature prints the requested number of copies of a job and stores a copy on the printer hard disk accessory Additional copies of the job can be printed later This feature can be turned off from the driver The default number of different QuickCopy jobs that can be stored on the printeri is 32 From the control panel you can set a different default number See 45E To create QuickCopy jobs If the printer needs additional space to store newer QuickCopy jobs the printer will delete ot
64. which provides toner level information See Supplies status page for information about the supplies status page Managing the print cartridge 93 Note Using printer software The following conditions must be met in order to use this feature e The HP Toolbox software must be installed on your computer HP Toolbox is automatically installed as part of the typical printer software installation e The printer must be connected to a network You must have access to the World Wide Web to order supplies To use the printer software 1 On the Start menu select Programs and then click HP toolbox The HP Toolbox opens in a Web browser 2 On the left side of the window click the Status tab and then click Supplies Status If you want to order supplies click Order Supplies This opens a browser that produces a URL where you can purchase supplies Select the supplies that you want to order and then finish the ordering process Using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows toner level information Print cartridge conditions Use these procedures when you see a message that relates to the print cartridge or when you want to change or replace a print cartridge Order the print cartridge When the print cartridge is low the message panel If the setting is set to appears on the printer control message appears but the printer continues printing the the de
65. 0 for Windows e Safari 1 0 software for Macintosh All HP Toolbox pages can be printed from the browser To view the HP Toolbox On the Start menu select Programs select HP LaserJet 9040 or HP LaserJet 9050 and then select HP LaserJet Toolbox Note You can also view the HP Toolbox by clicking the system tray icon or the desktop icon The HP Toolbox opens in a Web browser Note After you open the HP Toolbox you can bookmark it in your browser so that you can return to it quickly in the future HP Toolbox sections The HP Toolbox software contains the following sections and options Status tab Alerts tab Device Settings button HP Toolbox links Other links ENWW HP Toolbox 31 Status tab The Status tab has links to the following main pages e Device Status View printer status information This page indicates various printer conditions such as a paper jam or an empty tray Use the virtual control panel buttons on this page to change printer settings After you correct a problem with the printer click the Refresh button to update the device status e Supplies Status View detailed supplies status such as the percentage of toner remaining in the print cartridges and the number of pages that have been printed with the current print cartridges This page also has links to order supplies and to find recycling information e Print Info Pages Print the configuration page and other information pages that are available for th
66. 000 sheets of A4 and Letter size paper or up to 500 sheets of A3 and Ledger size paper Stacks up to 50 booklets of 5 sheets of A3 and Ledger size paper Offsets jobs Staples up to 50 sheets of paper per document of A4 and Letter size paper Staples up to 25 sheets of paper per document A3 and Ledger size paper Folds single pages Saddle stitches and folds booklets up to 10 sheets of paper 40 pages Using the stapler The finisher can staple documents consisting of a minimum of two pages and a maximum of 50 pages of 75 g m 20 Ib A4 or Letter size media or up to 25 pages of A3 or 11x 17 size media or equivalent 6 mm 0 2 inch The pages must be between 64 and 199 g m 17 and 53 b for any size supported by the product Consider these additional points e The stacker can hold up to 1 000 sheets stacked not stapled e Heavier media might have a stapling limit of fewer than 50 pages If the job you want stapled consists of only one sheet or if it consists of more than 50 sheets the finisher delivers the job to the output bin without staples Selecting stapling You can usually select the stapler through your program or driver although some options might be available only through the driver Where and how you make selections depends on your program or driver If you cannot select the stapler from the program or driver select the stapler from the product control panel 1 Press to open the menus 2 Use A and to
67. 19 upgrading EIO cards supported 9 firmware 9 memory 181 182 upper output bin locating 14 usage page embedded Web server 142 information on 148 printing 144 166 USB support 9 Index 213 V vertical line spacing settings 170 vertical transfer door jam locations 98 locating 14 voltage troubleshooting 133 W washing off toner 90 watermarks printing 74 wave troubleshooting 131 Web Jetadmin alerts configuring 95 features 27 firmware upgrades 9 toner level checking from 94 Web sites anticounterfeit 93 Electronic Industries Alliance 192 environmental information 193 firmware upgrades 9 Material Safety Data Sheet MSDS 193 paper specifications 156 recycling information 192 security settings 177 Windows software 9 weight paper equivalence table 153 heavy 162 supported 157 Wide A4 setting 170 Windows driver settings 21 drivers included 19 installing software 23 networks installing software 24 operating systems supported 18 uninstalling software 26 wrinkles troubleshooting envelopes 132 pages 131 161 wrong side pages printing on 137 214 Index ENWW 2005 Hewlett Packard Development Company L P www hp com Q3721 90940
68. 3 Appletalk settings 177 Attention light 16 authentication print cartridges 93 auto continue settings 174 auto setup troubleshooting 134 autoconfiguration driver 18 ENWW B back page settings 77 background gray 129 160 bad connection error messages 119 base memory 7 battery information 192 bidirectional communication settings 175 binding edge settings 169 bins output 8 bin mailbox 56 capacities 8 full error messages 119 jam locations 98 jams clearing 105 locating 14 55 multifunction finisher 56 paper path test printing 152 paper sizes supported 157 selecting 56 169 stacker 55 stacker stapler 55 troubleshooting 138 black dots troubleshooting 95 129 blank pages adding 77 suppressing 171 troubleshooting 134 bleeds printing 71 blinking lights control panel 16 paper handling devices 17 booklets creating 66 both sides printing on loading paper 49 printing 68 settings 169 troubleshooting 135 137 browsers HP Toolbox requirements 31 buffers data remaining in troubleshooting 135 overflow error messages 124 126 bulk returns recycling 192 buttons control panel 15 C capacities trays and bins 8 157 cardstock fuser mode 171 printing 71 specifications 162 carriage returns settings 171 Index 203 cartridges print authentication 93 error messages 119 121 122 features 8 low 174 non HP 93 121 ordering 94 out settings 174 part numbers 11 154 recycling 192 removing 90 re
69. 50 ppm using A4 paper and the HP LaserJet 9040 printing simplex from Tray 3 at 40 ppm using A4 paper Operating environment Operating temperature 50 F to 91 F 10 C to 32 5 C Relative humidity 10 to 80 Storage temperature 40 F to 60 F Storage humidity 15 to 90 Speed in pages per minute ppm 50 ppm HP LaserJet 9050 series printer or 40 ppm HP LaserJet 9040 series printer Expandable memory Up to 512 MB total using optional accessory memory DDR DIMMs 164 Appendix A Specifications ENWW Note ENWW Control panel menus Overview The control panel menu layout shows the menus that everyone uses while protecting the menus that administrators use Everyone typically uses the first three menus in the list Administrators and service technicians use the other items which can be protected with a personal identification number PIN Perform most routine printing tasks from the computer by using the printer driver or the software program These settings override the printer control panel settings See the Help files that are associated with the software or for more information about the printer driver see Gaining access to the printer drivers If you cannot open a menu or use an item it either is not an option igr the printer or your network administrator has locked the function LOCKED appears on the control panel See your system administrator for more information
70. 81 proof and hold jobs 84 QuickCopy jobs 83 stored jobs 82 troubleshooting 134 Printing Paper HP 155 Printing submenu 168 private jobs control panel settings 166 deleting 81 options 80 printing 80 Security Disk Erase 86 timeout settings 173 processor speed 7 proof and hold jobs control panel settings 166 creating 83 deleting 84 options 80 printing 84 Security Disk Erase 86 timeout settings 173 protocol settings 176 PS drivers 19 20 PS error pages 134 170 PS font list printing 144 149 166 PS jobs troubleshooting 140 Q quality cleaning page printing 95 settings 171 troubleshooting 128 quick sets 74 QuickCopy jobs control panel settings 166 creating 82 deleting 83 options 80 printing 83 Security Disk Erase 86 timeout settings 173 ENWW R RAM See memory Ready light 16 recovery jam 174 recycled paper 155 recycling supplies 192 refilling paper 36 refilling staples 3 000 sheet stacker stapler 61 multifunction finisher 64 refresh rate page embedded Web server 143 registration tray 75 171 releasing jobs private 81 proof and hold 84 stored 82 removing software 26 repeating defects troubleshooting 130 replacing print cartridges 95 printer maintenance kit 92 reports configuration page 146 event log 151 font lists 149 JetDirect page 150 menu map 145 printing 144 166 supplies status page 147 usage page 148 viewing from embedded Web server 142 Resets menu 179 resetting printer maintenance count 92
71. 9040 print speed is 40 ppm 3 Power reported is highest values measured using all standard voltages 4 Heat dissipation in Ready mode 700 BTU hour 5 Default time from Ready mode to Sleep 2 60 minutes ENWW Environmental specifications 163 Note Acoustical specifications Declared per ISO 9296 Sound power level HP LaserJet 9050 Sound power level HP LaserJet 9040 Printing 50 ppm Lwag 7 2 Bels A 72 dB A Ready Lwaq 5 6 Bels A 56 dB A Printing 40 ppm Lwag 7 0 Bels A dB A Ready Lwad 5 6 Bels A dB A Sound pressure level Bystander position HP LaserJet 9050 Sound pressure level Bystander position HP LaserJet 9040 Printing 50 ppm Loam 56 dB A Ready Lpam 40 dB A Printing 40 ppm Loam 54 dB A Ready Loam 39 dB A 1 Values current as of October 16 2003 Values subject to change see www hp com support lj9050_1j9040 for current information 2 Values current as of October 24 2004 Values subject to change see www hp com support 1 9050_ j9040 for current information 3 Values current as of October 16 2003 Values subject to change see www hp com support lj9050_1j9040 for current information 4 Values current as of October 24 2004 Values subject to change see www hp com support lj9050_1j9040 for current information Configuration tested The HP LaserJet 9050 printing simplex from Tray 3 at
72. AEE E NE laa eked 36 Loading optional Tray T 223 cccds ctr ane Aaa a dens ae E R EAL 36 To load optional Tray 1 when the same paper is used for multiple print jobs 37 Loading Trays 2 Sandi 4 wis cea gas eee eee ete a Pa ee Ok ade Rae 39 Loading custom size paper in Trays 2 3 and4 000 cc eee ees 45 Configuring the trays by using the Paper Handling menu 0 000 eee 47 Orienting Media 6 2 0 6 tet eee 49 Basic printing Instructions ssaka vied saa eee bees bee bead eR a ee eed A 54 Selecting the output DIN 2 tte 55 Selecting an output location 20 0 56 Printing envelopeS resero eraa EN EIE ERRIA eee teens 57 Using the optional 3 000 sheet stacker n nananana naana 60 Output features 2 2 ete 60 Using the optional stacker stapler 0 000 cece eee eee 60 Selecting the stapler 0 0 cece eet nets 60 Loading Staples iso k ce tiee sete ade tay bah wea wane a eee aug 61 Using the optional multifunction finisher 1 0 2 2 0 0 00 eae 63 Output features sasia denat cerae eteee eee ede eedatbhergetert ee saddeweee a 63 Using the Stapler 2 errare oaa AnA tea dee eGR eee ets eee 63 Loading Staples its deste ee Ree nate ell alee ioe Wael aed E a dest Belay Eng aa 64 Making DOOKICUS riri ew nite pitt eae in eee eee SEERA ee a ere are Pa 66 Using the optional 8 bin mailbox a a auauua eee eae 68 Output features 2 2 eee nee 68 Contents iii Printi
73. Before you begin print a configuration page see To print a configuration page to find out how much memory is installed in the printer before adding more memory The table lists the maximum amount of memory allowed for each DIMM slot On the HP LaserJet 9040 9050 base model to obtain 512 MB of memory you need to remove the 64 MB that came with the printer and replace it with 256 MB On the HP LaserJet 9040n 9050n and the HP LaserJet 9040dn 9050dn to obtain 512 MB of memory you need to remove the 128 MB that came with the printer and replace it with 256 MB Slot label on the Slot label on the Description Configuration page Formatter board Slot 1 J1 64 MB or 128 MB depending on model Slot 2 J2 Empty Total 64 MB or 128 MB depending on model Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the printer To print a configuration page 1 Press v 2 Use Aor toscroll to i 3 Use Aor toscroll to Fr ri and press cm and press v 182 Appendix C Printer memory and expansion ENWW To install memory 1 If you have not already done so print a configuration page to find out how much memory is installed in the printer before adding more memory Press 22 on the numeric keypad when the printer is idle 2 Turn the printer off Disconnect the power cord and any cables Q
74. Depending on the size that you selected the printer might prompt you to move the Custom Standard switch in the tray to another position The printer might also prompt you to move the paper guides Follow the instructions on the control panel and then close the tray Loading input trays 47 To configure the paper type for the tray 1 2 On the control panel press to open the menus Use A or W toscroll to Use A or toscroll to TRAY x you want to configure HG and then press v E and then press is the number of the tray that Use A or to scroll to the correct type and then press The message E appears for a moment Touch Menu to exit the menus 48 Chapter 2 Printing tasks ENWW Orienting media ENWW Orient media types and sizes according to the tray from which they will print and according to whether the media will be duplexed printed on both sides Type of media Tray Duplexed Media Orientation Letter or A4 including 1 No letterhead weights up to 216 g m 58 Ib bond Long edge toward feed direction side to be printed on facing up Letter or A4 including 1 Yes letterhead weights up to 216 g m 58 Ib bond NOTE For better duplexing performance set the size and type for Tray 1 Long edge toward feed direction first side to be printed on facing down Note When printing on paper that is both prepunched and pr
75. For best results use the HP driver that came with the printer see Printer drivers Press to clear the error message Data will be lost If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ 1 9040 The connection between the printer and the EIO card in the specified slot has been broken Press to clear the error message and continue printing The connection with the embedded HP Jetdirect print server has been broken Turn the printer off and then turn the printer on A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_1 9040 alternates with A tray is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray Press to get to T Reconfigure the size in a tray so the printer will use a tray that contains the size that is required for the print job If the error does not clear turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_1j9040 124 Chapter 6 Problem solving A critical firmware error has occurred Turn the printer off and
76. HP LaserJet 9040 9050 User Guide Ti hp LaserJet 9040 9050 series printers User Guide Copyright and License 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Publication number Q3721 90940 Edition 1 02 2005 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated ENERGY STAR is a U S registered mark HP UX Release 10 20 and HP UX Release 11 00 and later on all HP 9000 computers are Open Group UNIX products Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENWW Contents 1 Printer basics Features and benefits of the printer 2 2 eee 7 Parts or accessories 1 ee eee 10 External view of printer and accessories
77. HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site www hp com recycle More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted from landfills Worldwide HP recycled an average of 80 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner US returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 800 340 2445 or visit the HP Web site at www hp com recycle Non US returns Non US customers should call the local HP Sales and Service Office or visit the www hp com recycle Web site for further information regarding availability of the HP Returns and Recycling program Paper The printer is suited for use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Media Specifications Guide See www hp com support lj9050_1j9040 for ordering information The
78. LaserJet utility to download the font Auto setup did not automatically set up the printer e Setup the printer manually by selecting Configure Windows 9 X and NT or Device Settings Windows 2000 and XP e Select an alternate PPD Macintosh See Using the embedded Web server e The PPD might have been renamed If so select the renamed PPD Macintosh See Using the embedded Web server e A network queue might be present Blank pages print Turn the printer off and then on Make sure the printer cartridge is installed properly Cannot access Tray 2 or 3 or optional Tray 4 Make sure that the paper tray guides are adjusted correctly for the paper size you are using See Loading input trays or go to www hp com support lj9050_1j9040 Cannot clear message 134 Chapter 6 Problem solving A previous print job might still be in the printer buffer Make sure that optional Tray 1 has the correct paper size loaded See Loading input trays or go to www hp com support lj9050_1j9040 ENWW ENWW Situation Solution Computer software problem Check that your computer is working correctly by printing from a program you know works or by printing a plain text file to see if the problem is with your program or with your printer driver For example C dir gt LPTn where n is the number of the computer port the printer is connected to for example LPT1 To print the page you might hav
79. Legal Executive ISO A3 ISO A4 ISO A4 R 11x17 JIS B4 JIS B5 Standard undetectable sizes 8K 16K Custom sizes Custom types Duplexing is not supported for envelopes labels or transparencies 64 to 199 g m 17 to 53 Ib bond Optional 3 000 sheet stacker Up to 3 000 sheets of Letter or A4 Up to 1 500 sheets of A3 or 11 x 17 Standard sizes for lower bin Letter Legal Executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 8K 16K Standard sizes for upper bin Letter Legal Executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 JPostD Monarch 8K 16K Custom sizes Custom types Envelopes labels transparencies heavy paper 64 to 199 g m 17 to 53 Ib bond in lower bin 64 to 216 g m 17 to 58 Ib bond in upper bin Optional 3 000 sheet stacker stapler 158 Appendix A Specifications Up to 3 000 sheets of Letter or A4 Up to 1 500 sheets of A3 or 11 x 17 Up to 50 sheets stapled Standard sizes for lower bin Letter Legal Executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 8K 16K Standard sizes for upper bin Letter Legal Executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 JPostD Monarch 8K 16K Custom sizes Custom types Envelopes labels transparencies heavy paper 64 to 199 g m 17 to 53 Ib bond in lower bin 64 to 216 g m 17 to 58 Ib bond in upper bin ENWW ENWW Tray or Bin Capacity Paper Weight
80. NWW Checking the printer configuration 151 Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration To print a paper path test 1 2 3 4 Press y Use A or toscroll to amp Use A or to scroll to F Use A or to select the input tray you want to test the output bin the duplex printing accessory if available and number of copies pressing after you set the value for each After selecting the last option the paper path test automatically starts and then press v st and then press See the user guide for each accessory device that is attached to the printer 152 Chapter 6 Problem solving ENWW Specifications Overview This section presents some of the printer specifications e Paper specifications e Environmental specifications Paper weight equivalence table Use this table to determine approximate equivalent basis weight in weight specifications other than U S bond weight For example to determine the equivalent of 20 Ib U S bond weight paper in U S cover weight locate the bond weight in row two first column and scan across the row to the cover weight in the third column The equivalent is 75 g m 28 Ib ENWW Note Shaded areas indicate a standard weight for that grade U S U S U S U S U S U S Tag Metric Bond
81. OS X but the utility is supported for the Classic environment To install printer drivers from Mac OS 8 6 to 9 2 1 2 A N OOA Connect the network cable between the HP Jetdirect print server and a network port Insert the CD ROM into the CD ROM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desktop and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software Follow the instructions on the computer screen Open the Apple Desktop Printer Utility that is located in the Startup Disk Applications Utilities folder Double click Printer AppleTalk Next to AppleTalk Printer Selection click Change Select the printer click Auto Setup and then click Create On the Printing menu click Set Default Printer The icon on the desktop is generic All of the specific print panels appear in the print dialog box in a program To install printer drivers from Mac OS 10 1 and later 1 2 Connect the network cable between the HP Jetdirect print server and a network port Insert the CD ROM into the CD ROM drive The CD ROM menu runs automatically If the CD ROM menu does not run automatically double click the CD ROM icon on the desk
82. Text Cover Bristol Index Weight Weight Weight Book Weight Weight Weight Ib g m Ib Weight Ib Ib Ib Ib 17 43 24 29 35 39 64 20 50 28 34 42 46 75 21 54 30 36 44 49 80 22 56 31 38 46 51 81 24 60 33 41 50 55 90 27 68 37 45 55 61 100 28 70 39 49 58 65 105 32 80 44 55 67 74 120 34 86 47 58 71 79 128 36 91 50 62 75 83 135 Overview 153 coverage U S U S U S U S U S U S Tag Metric Bond Text Cover Bristol Index Weight Weight Weight Book Weight Weight Weight Ib g m Ib Weight Ib Ib Ib Ib 39 100 55 67 82 91 148 42 107 58 72 87 97 157 43 110 60 74 90 100 163 47 119 65 80 97 108 176 53 134 74 90 110 122 199 58 146 80 98 120 133 216 Printing supplies Item Part Description or use number Print cartridge average of 30 000 pages at 5 C8543X Replacement HP maximum capacity smart print cartridge HP LaserJet Monochrome Transparencies Specifically engineered for use with HP LaserJet monochrome printers Letter 8 5 x 11 in 50 sheets box 92296T Specifications 4 3 mil thickness Two sided A4 210 x 297 mm 50 sheets box 92296U coating HP LaserJet Soft Gloss Paper For use with HP Color LaserJet and Letter 8 5 x 11 in 50 sheets box C4179A HP LaserJet monochrome printers Coated paper good for business documents with high At 210 237mm sales por C4198 impact such as brochures sales material and documents with graphics and
83. about the printer is typed into this page The primary point of contact is usually the network administrator Security page This page configures the password information for the embedded Web server Password information should be configured only by the network administrator Other links page This page is used to add other Web sites to the embedded Web server These sites appear on the navigational bar throughout the embedded Web server pages Refresh rate page This page configures how often the embedded Web server obtains information from the printer regarding printer status Language page The language that the embedded Web server appears in is configured from this page Device identification page This page lets you name the device for network management needs and shows the IP address and server for the printer Networking pages The network pages of the embedded Web server provide access to HP Jetdirect network configuration parameters and status These include ENWW Network settings page This page provides access to network protocol configuration parameters and other settings Security settings page Use these pages to control access to the device and set client authentication settings for connection to 802 11x networks Diagnostic pages These pages provide access to network statistics and configuration page settings that are useful in troubleshooting Using the embedded Web server 143 Printing information pages From
84. agos sessen e Ea dhe hie dae nel eden dae bal Bw Pda as eee ded 142 DEVICE Pagos ssc vec de ae nae a See eee ae ee Pee Bae 143 Networking Pages ese deceit ed eee ea da te ee dela ey a ed dade aes 143 Printing information pageS serii eiee ea e EERE e E EES 144 Checking the printer configuration s s sssaaa ccc teas 145 MEn MAD Site ea EESE RERE cote a nce aca a CEEE EE ENE E eee EEEE RENO ES 145 Configuration page 2 ete eens 146 Supplies status page 1 6 ett 147 Usage page i necy iieweed ied dated nid daw bed dawie fab daa nchind amped 148 PCL of PS font list wc iiiaio aaa Peto hears See Paes Bate See ee ee 149 Jetdirect pageses eek we Sheed eal ie we Le ee De ala ea in eed Ge ees 150 Eveni log page sorts pee WREEK eee Men eee ae Pee Ma SR ee ees 151 Printing a paper path test 0 2 0 te tet ee 152 Appendix A Specifications OVGIVIOWS ecco herad pane eeaed ange wees Aa dee meee eel Poe eed bee eh ede epee cede 153 Paper SPCCIICALIONS ccc wea weed eMail dde abode Ga eh ia eee lets 156 Supported sizes of paper for input and output sssaaa aaee 157 Supported types of paper 2 2 eee 160 ADCS gage tee praca ae caps E A E so eee aegis eto EAEE EAEE 161 Transparencies 2 cb vac he ae eee ee eta AE eee ead ee 161 ENVelOpeSs etter becca OREI IR IAEE ect te eee ei teamed eens 161 Card stock and heavy paper 0 000 e eens 162 Environmental specifications aussas eee eee 163 Electric
85. al Specifications wi ca visas bi wade ta et abe hee dane a weed 163 Acoustical specifications 0 0 0 assa sarira tees 164 Operating environment 000 c een eee 164 Appendix B Control panel menus OVEIVIEW 2 eee cy eee ald beeen re ant a a ed nae ee eee dae ae nee dada ta 165 Retrieve job Menu i nrasane ENEE E ASAE te eet ee 166 Information mMenu yi5 ceeea wis eek eho de eee idee hee ie eh eats 166 Paper handling menu srira sa sarana STENET EREDE A EEA ene teen nee 167 Configure device MENU 2 1 2 anaua anann 168 Printing SUDMCONU 3 srei kerna ELEn AAEE eee od oe pe ee EEA ELINA 168 Prim guality SUDMEnuU eidean ian a aT ade aia ed ade E A E A 171 System setup SUDMENU 1 aaee 173 vi 1 SUBINVG MU s aaa rear a AA A ohn celeecect arama ature ele nate oe curate E ounces 175 Resets SUBMENU Yi redas eese od ba eee ale eA ee dane eG d ee 3s 179 Diagnostics Meni c5 inca ie ecard pide eeaeetelie pee dele ee i geen RE tee DREIER 180 SORVICS IMO hess ses ese ancy a 2 a cade E a an dik a ele een NRE dees aie Go ae ead chad ae aks tana hoe 180 Appendix C Printer memory and expansion OVGNIOW i a pared agumi d Bede ed PGE eee eet ed ere tebe Re eee Rees be 181 Determining memory requirements 00 eee 182 Installing memory and fontS 0 0 ee eee 182 To install DDR memory DIMMS 00 e eee ee eae 182 To install a flash memory Card 0 0 eee 185 Checking memory installation
86. al users or workgroups The device also functions as a job separator stacker and sorter collator Printing supplies Print cartridge Replacement HP maximum capacity C8543X average of smart print cartridge 30 000 pages at approximately 5 coverage Staple cartridge Replacement HP 5 000 staple C8091A for stacker cartridge stapler Staple cartridge Replacement HP 5 000 staple C8092A for multifunction finisher cartridge Features and benefits of the printer 11 Type of item Item Description or use Order number Memory fonts and SDRAM double The printer has two memory DIMM mass storage data rate DDR slots One is used by factory installed memory DIMMs memory 100 pin Improves the ability of the printer to handle large and stored jobs maximum 512 MB with HP brand DDR DIMMs 32 MB Q3982A 64 MB Q2625A 128 MB Q2626A C2627A 296 ME C2628A 512 MB Flash memory Permanent storage for fonts and cards forms 100 pin 16 MB Q2634A 32 MB Q2635A 64 MB Q2636A EIO hard disk Permanent storage for fonts and J6073A forms Enables RIP ONCE gt 5 GB 12 Chapter 1 Printer basics technology of print jobs that are too large to RIP ONCE in RAM ENWW Type of item Item Description or use Order number Cable and interface ElO cards e HP Jetdirect Connectivity Card J4135A accessories for USB serial and LocalTalk connectivity e HP Jetdirect 620N Print Server J7934A for Fast Ethernet 10 100Base TX netw
87. amaged e Sizes See the sizes listed for Optional Tray 1 Note Before loading card stock in optional Tray 1 make sure it is regular in shape and not damaged Also make sure the cards are not stuck together 162 Appendix A Specifications ENWW Environmental specifications Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty Power requirements 110 Volt models 230 Volt models 100 127V 10 220 240V 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated short term current 12 Amps 5 3 Amps Power consumption Power consumption average in watts Product model Printing Ready Sleep 2 Off 110 127V 110 127V Fan off 110 127V 220 240V 220 240V 110 127V 220 240V 220 240V HP LaserJet 9050 1 000 Watts 200 Watts 21 Watts 0 5 Watts HP LaserJet 9050n 1 000 Watts 200 Watts 21 Watts 0 5 Watts HP LaserJet 9050dn 1 000 Watts 200 Watts 21 Watts 0 5 Watts HP LaserJet 9040 900 Watts 200 Watts 21 Watts 0 5 Watts HP LaserJet 9040n 900 Watts 200 Watts 21 Watts 0 5 Watts HP LaserJet 9040dn 900 Watts 200 Watts 21 Watts 0 5 Watts 1 Values current as of October 24 2004 Values subject to change see www hp com support 19050 19040 for current information 2 The HP LaserJet 9050 print speed is 50 pages per minute ppm The HP LaserJet
88. anel 16 paper handling devices 17 left door clearing jams 105 jam locations 98 locating 14 left output bin locating 55 paper sizes supported 158 letterhead Alternate Letterhead mode 53 fuser mode 171 printing on 70 light print setting toner density 172 troubleshooting 129 lights control panel 16 paper handling devices 17 line feed settings 171 line spacing settings 170 lines troubleshooting 129 links embedded Web server 143 Linux support 18 loading envelopes 53 57 labels 53 letterhead 53 orienting paper 49 standard size paper 39 42 staples in multifunction finisher 64 staples in stacker stapler 61 transparencies 53 Tray 1 36 LocalTalk support 9 lock security 87 locked menus control panel 16 long edge binding settings 169 loose toner troubleshooting 130 low print cartridges settings 174 Macintosh Appletalk settings 177 Chooser troubleshooting 141 communications troubleshooting 141 driver settings 21 drivers included 19 HP LaserJet Utility 23 installing software 25 operating systems supported 18 PPDs and PDEs 22 uninstalling software 26 mailbox bins types of 56 capacity 9 features 68 jams clearing 116 lights status 17 locating 14 paper sizes supported 159 part number 11 Index 207 maintenance kit ordering 122 part numbers 13 replacing 92 status 147 manual feed control panel settings 169 first page 76 messages troubleshooting 138 selecting 78 troubleshooting 134 manufacturing page 151 m
89. ap menu 144 145 166 margins clipped troubleshooting 134 envelopes 59 156 settings 171 mass storage devices installing 189 management tools 9 mass storage devices See also hard disk Material Safety Data Sheet MSDS 193 media cardstock specifications 162 curl troubleshooting 131 custom size loading 45 default image size setting 168 first page different 76 fuser modes 171 HP 154 labels 70 letterhead 53 loading 36 orientation 49 prepunched loading 52 recycled 155 sizes supported 157 small mode for 172 special 70 specifications 156 160 standard size loading 39 42 tray selection 79 troubleshooting 160 type setting default 169 types supported 160 weight equivalence table 153 media jams See paper jams memory allocation 189 base 7 configuration page printing 146 DIMM error messages 125 flash cards installing 185 installing 182 insufficient 123 job retention features 80 NVRAM errors 126 part numbers 12 requirements determining 181 182 verifying installation 188 Menu button 15 menu map printing 144 145 166 208 Index menus control panel Configure device 168 Diagnostics 180 EIO 175 VO 175 Information 166 locked 16 map printing 145 166 navigating 16 Paper handling 167 Parallel input 175 PCL 170 Print quality 171 Printing 168 Resets 179 Retrieve job 166 Service 180 System setup 173 using 165 mercury statement 192 messages alphabetical list 119 control panel lights 16
90. are 1 Make sure that the HP Jetdirect print server is configured correctly for the network by printing a configuration page see Printing information pages On the second page locate the printer IP address You might need this address to complete network installation If the printer is using DHCP IP configuration use the name on the second page Otherwise if the printer is shut down for an extended period of time DHCP does not guarantee that the same IP address will be issued Close all software programs that are open or running Insert the printer CD ROM into the CD ROM drive If the welcome screen does not open start it by using the following procedure a On the Start menu click Run b Type the following X setup where X is the letter of the CD ROM drive c Click OK When prompted click Install Printer and follow the instructions on the computer screen Click Finish when installation has completed You might need to restart the computer Print a Test Page or a page from any software program to make sure that the software is correctly installed If installation fails reinstall the software If this fails check the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to www hp com support lj9050_1j9040 for help or more information Setting up a Windows computer to use the network printer by using Windows sharing If the printer is directly connected to a computer wit
91. ars in an error message or a message alternates with F press the button to view the Help and use A and to scroll through the message To exit the online Help system press If a message persists Some messages for example requests to load a tray or a message that a previous print job is s stilli in tha ue memory allow you to press to print or to press Stop and then select E 1 Jeb to clear the job and eliminate the message e lfamessage persists after performing all of the recommended actions contact an HP authorized service or support provider See the HP support flyer or go to www hp com support lj9050_1j9040 ENWW Resolving control panel messages ENWW Message Explanation or recommended action The printer control panel function you are trying to access has been locked to prevent unauthorized access See your network administrator A duplexed document was requested from a tray that is set to Duplexing is not allowed from a tray configured to Fi a Select another tray or reconfigure the tray The duplex printing accessory is not connected properly to the printer Turn the printer off and reinstall the duplex printing accessory The optional tray is not connected properly to the printer Turn the printer off and reinstall the optional tray Optional Tray 1 is not connected properly to the printer Turn the printer off and reinstall optional Tray 1 The specified o
92. at you want to monitor e which alerts are to be received for example alerts for paper jams paper out order cartridge replace cartridge and cover open the e mail account to which the alerts should be forwarded Software Location for information HP Web Jetadmin See the HP Web Jetadmin Help system for details on alerts and how to set them up Print cartridge conditions 95 Software Location for information Embedded Web server See Using the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details on alerts and how to set them up You can also receive alerts through the HP Toolbox software These alerts display as either a pop up window or an animated taskbar icon The HP Toolbox software does not send alerts in the form of an e mail message You can configure the HP Toolbox software to deliver only the alerts that you want to receive and you can also specify how often the software checks the printer status See HP Toolbox for more information 96 Chapter 5 Printer maintenance ENWW 6 Problem solving Overview This section will help you to troubleshoot and solve printer problems Clearing jams Occasionally paper can jam during printing This section will help you to locate paper jams properly clear them from the printer and solve repeated jams Understanding printer messages Many different messages can appear on th
93. ated 90 in the tray ENWW Using the optional multifunction finisher 67 Using the optional 8 bin mailbox Output features Handles high capacity output that increases the printer s output capacity to 2 000 sheets of standard media Uses the upper bin to provide 125 sheets of face up stacking capacity Delivers printed jobs face down to the eight face down bins and each bin provides 250 sheets of stacking capacity Offers stacking options in different operational modes mailbox stacker job separator and sorter collator For more information about the 8 bin mailbox see the use guide that came with the 8 bin mailbox Printing both sides of paper duplexing The printer can automatically print on both sides of paper when an optional duplex printing accessory duplexer is installed and configured See the documentation that is included with the duplexer for installation instructions CAUTION Never try to print on both sides of labels envelopes transparencies or paper that is heavier than 199 g m 53 Ib Damage to the printer or a jam can result To print on both sides of paper 1 If necessary configure the printer driver to recognize the duplexer See the printer software help for instructions 2 Load orient paper for duplexing Note For better duplexing performance set the size and type for Tray 1 3 Select the Print on both sides option from the program or printer driver If you cannot salao this opnan from on
94. available memory You might have tried to transfer too many macros soft fonts or complex graphics Press to print the transferred data some data might be lost and then simplify the print job or install additional memory see Printer memory and expansion alternates with The page formatting process was not fast enough for the printer Press to print the transferred data Some data might be lost If this message appears often simplify the print job or add printer memory Resolving control panel messages 123 Message Explanation or recommended action Too much data was sent to the EIO card in the specified slot An improper communications protocol might be in use Press to print the transferred data Some data might be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support li9050_1j9040 Too much data was sent to the embedded HP Jetdirect print server alternates with Too much data was sent to the parallel port Check for a loose cable connection and be sure to use a high quality cable See the HP support flyer or go to www hp com support j9050_ j9040 Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant
95. by the Secure Disk Erase feature includes temporary files that are created during the print and copying process stored jobs proof and hold jobs disk based fonts and disk based macros forms Note that stored jobs will only be securely overwritten when they have been deleted through the Retrieve Job menu on the device after the appropriate erase mode has been set See Deleting a stored job This feature will not impact data that is stored on flash based printer non volatile RAM NVRAM that retains default printer settings page counts and similar data This feature does not affect data that is stored on a system RAM disk if one is used This feature does not impact data that is stored on the flash based system boot RAM Changing the Secure Disk Erase mode does not overwrite previous data on the disk nor does it immediately perform a full disk sanitization Changing the Secure Disk Erase mode changes how the printer cleans up temporary data for jobs after the erase mode has been changed Gaining access to Secure Disk Erase Use HP Web Jetadmin to set the Secure Disk Erase feature Additional information For additional information about the HP Secure Disk Erase feature see the HP support flyer or go to www hp com go webjetadmin 86 Chapter 4 Security features ENWW Security lock The security lock is a mechanical lock that can be used to prevent the removal of internal computer components Optional EIO accessories are not protect
96. continue but there might be some unexpected functions because an error occurred in permanent storage Pressing should clear the message If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support 9050_ j9040 126 Chapter 6 Problem solving The printer NVRAM is failing to write Printing can continue but there might be some unexpected functions because an error occurred in permanent storage Pressing should clear the message If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support Ij9050_ j9040 ENWW Message Explanation or recommended action A temporary printing error occurred F Turn the printer off reseat the duplex printing accessory and then turn the alternates with printer on If this message persists remove the duplexer and resume single sided printing If this message continues to persist contact an HP authorized service or support provider See the HP support flyer or go to www hp com support 1 9050_1j9040 A critical hardware error occurred Turn the printer off and then turn the printer on If the message persists remove the duplexer and resume single sided printing Contact an HP authorized service or support provider See the HP support flyer or go to www hp com support lj9050_1j 9040 The EIO accessory
97. correctly installed If installation fails reinstall the software If this fails check the installation notes and readme files on the printer CD ROM or the flyer that came in the printer box or go to www hp com support lj9050_1j9040 for help or more information Uninstalling the software This section explains how to uninstall the printing system software To remove software from Windows operating systems Use the Uninstaller in the HP LaserJet 9040 9050 Tools program group to select and remove any or all of the Windows HP printing system components Click Start and then click Programs Click HP LaserJet 9040 or HP LaserJet 9050 and then click Tools Click Uninstaller Click Next Select the HP printing system components that you want to uninstall Click OK Follow the instructions on the computer screen to complete the uninstallation N Oo oO fF WD To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can 26 Chapter 1 Printer basics ENWW Software for networks For a summary of available HP network installation and configuration software solutions see the HP Jetdirect Print Server Administrator s Guide You can find this guide on the CD ROM that is included with the printer HP Web Jetadmin Use HP Web Jetadmin to manage HP Jetdirect connected printers within your intranet by using a browser HP Web Jetadmin is a browser based management tool and should be install
98. d topic ALT D Shortcut keys for the Search tab To display the Search tab ALT S To type a keyword to search for ALT W and then type the word To start a search ALT L To select a topic in the results list ALT T and then UP ARROW and DOWN ARROW To display the selected topic ALT D The following options are only available if full text search is enabled To search for a keyword in the result list of a prior search ALT U To search for words similar to the keyword For example to find ALT M words like running and runs for the keyword run To only search through topic titles ALT R 196 Appendix E Using accessibility shortcut keys in the Help Viewer ENWW Shortcut keys for the Favorites tab ENWW To display the Favorites tab To add the currently displayed topic to the Favorites list To select a topic in the Favorites list To display the selected topic To remove the selected topic from the list ALT I ALT A ALT P and then UP ARROW and DOWN ARROW ALT D ALT R Shortcut keys for the Favorites tab 197 198 Appendix E Using accessibility shortcut keys in the Help Viewer ENWW Using the HTML Help Viewer The following topics provide information about navigating and using this guide For more information click one of the following topics Getting more out of help To find a help topic To create a list of favorite help topics To copy a help topic To print the current help topic To fi
99. depending on the Windows operating system in use These help screens give detailed information about the specific driver Printer driver Help is separate from the software program Help 20 Chapter 1 Printer basics ENWW Gaining access to the printer drivers Use one of the following methods to gain access to the printer drivers from your computer Operating system Temporarily change settings from a software program Change print job default settings across all software programs Change configuration settings for example add a new input tray Windows 9X Windows NT and Windows Me On the File menu click Print Select the printer and then click Properties The actual steps can vary this is the most common method Click the Start button point to Settings and then click Printers Right click the appropriate printer icon and then select Properties Windows 98 and Windows Me or Document Defaults Windows NT 4 0 Click the Start button point to Settings and then click Printers Right click the appropriate printer icon and then select Properties Click the Configure tab Windows 2000 and Windows XP On the File menu click Print Select the printer and then click Properties or Preferences The actual steps can vary this is the most common method Click the Start button point to Settings and then click Printers or Printers and Faxes Right click the printer icon and t
100. dge e Open Trays 2 and 3 Make sure that the appropriate paper is loaded See Loading input trays or go to www hp com support 1 9050 1 9040 Close the trays Network or shared printer problems ENWW Check for network or shared printer problems by connecting your computer directly to the printer and printing from a program that you know works If you suspect network problems check with your network administrator or consult the network documentation that came with your printer network cards Solving common printer issues 137 Situation Solution Optional Tray 4 will not work The power cord is not firmly plugged in to both the printer and the power receptacle Remove and reconnect the power cord Paper is loaded into optional Tray 1 and a load or manual feed message appears on the control panel display Load the correct paper in the tray See Loading input trays or go to www hp com support li9050_ j9040 If the correct paper is already loaded press y Paper is not going to the correct output location e Verify that the correct output bin is selected in the printer driver For more information about changing printer driver settings see the online help e The paper does not meet the specifications for the output bin See Selecting an output location or go to www hp com support lj9050_1j9040 Paper jams and paper feeding problems e See To clear jams in Trays 2 and 3 or T
101. e to send a form feed command from your computer Control panel settings such as iH Software commands override control panel settings see Using control panel menus for information about how your program works with control panel settings Data from a previous print job is still in the printer buffer Make sure that you are using the correct printer driver A complex print job might still be processing Make sure the printer is not paused Make sure that appears on the control panel e Pull out the print cartridge and check for paper Reseat the print cartridge e Open Trays 2 and 3 Make sure that the appropriate paper is inserted See Loading input trays or go to www hp com support lj9050_ 1 9040 Close the trays Data is missing but there are no printer messages e Check your software program to be sure the print file contains no errors e Check your cable to make sure it is securely connected to both the printer and the computer e Your parallel printer cable might be defective Use a high quality cable See the HP support flyer or go to www hp com support 1 9050 1 9040 for an HP cable part number e Check your network connection Data light is flashing but nothing prints Make sure that you are using the correct printer driver A complex print job might still be processing Make sure the printer is not paused Make sure that appears on the control panel display e Pull out the p
102. e LaserJet Paper 154 HP Printing Paper 155 HP Printing Supplies Returns and Recycling Program 192 HP Toolbox alerts setting up 96 features 28 31 toner level checking from 94 HP Web Jetadmin alerts configuring 95 features 27 firmware upgrades 9 toner level checking from 94 HTTPS settings 177 humidity operating environment 164 l I O buffer overflow error messages 124 I O menu 175 IBM OS 2 support 20 image quality cleaning page printing 95 defect tables 128 settings 171 image size setting default 168 Index tab shortcut keys 196 Information menu 166 information pages configuration 146 event log 151 font lists 149 JetDirect 150 menu map 145 printing 144 166 supplies status 147 usage 148 viewing from embedded Web server 142 ink cartridges See print cartridges input trays action not currently available error message 119 behavior settings 173 capacities 8 157 error messages 121 included 8 jam locations 98 jams clearing 99 loading 36 locating 14 orientation paper 49 paper path test 152 paper sizes supported 157 part numbers 10 registration 75 171 selecting 79 settings viewing 146 size error messages 124 troubleshooting 134 139 Installed Personalities and Options 146 installing EIO cards 189 flash memory cards 185 Macintosh software 25 memory 182 network software 24 Windows software 23 insufficient memory 123 interface problems troubleshooting 139 ENWW IP addre
103. e The print cartridge might be low Replace the print cartridge Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_ 1 9040 e The print cartridge might be almost empty Replace the print cartridge Specks Specks might appear on a page after a jam has been cleared e Print a few more pages to see if the problem corrects itself f specks occur frequently set your printer up to automatically run a cleaning page see Using the printer cleaning page e Clean the inside of the printer see General cleaning or go to www hp com support lj9050_1j9040 and run a manual cleaning page to clean the fuser see Using the printer cleaning page e Try using a different type of paper e Check for print cartridge leaks If the print cartridge is leaking replace it Dropouts e Make sure that the environmental specifications for the printer are being met see Environmental specifications elf the paper is rough and the toner easily rubs off either try changing the fuser mode to High 1 or High 2 or try using a smoother paper e Try using a different paper type Lines e Printa few more pages to see if the problem corrects itself e Clean the inside of the printer see Cleaning the printer or go to www hp com support lj9050_1j9040 and ru
104. e an IP based network and a Web browser In your Web browser type the Internet Protocol IP address that is assigned to the printer For example if the printer IP address is 192 0 0 192 you would type this address http 192 0 0 192 For more information see the HP Embedded Web Server User Guide at www hp com support 1j 9050_1j9040 30 Chapter 1 Printer basics ENWW HP Toolbox The HP Toolbox is a Web based software program that you can use for the following tasks e Check the printer status e Print internal printer information pages You can view the HP Toolbox when the printer is connected to a network The HP Toolbox software is automatically installed as part of the typical software installation Note You do not need Internet access to open and use the HP Toolbox However if you click a link in the Other Links area you must have Internet access to go to the site that is associated with the link See Other links for more information Supported operating systems The HP Toolbox is supported for the following operating systems e Windows 98 Windows 2000 Windows Me Windows Server 2003 and Windows XP Macintosh OS 10 2 or later Supported browsers To use the HP Toolbox you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later Internet Explorer 5 2 or later for Macintosh e Netscape Navigator 7 0 or later Netscape Navigator 7 0 or later for Macintosh Opera Software ASA Opera 7
105. e control panel 17 Printer software Note Note Included with the printer is a CD ROM that contains the printing system software The software components and printer drivers on this CD ROM help you to use the printer to its fullest potential See the installation notes on the CD ROM for installation instructions For the latest information about the printing system software components see the readme file on the Web at www hp com support Ij9050_ j9040 For information about installing the printer software see the install notes on the CD ROM that was included with the printer This section summarizes the software that is included on the CD ROM The printing system includes software for the following operating environments e Microsoft Windows 9X and Windows Millennium Edition Me Microsoft Windows NT 4 0 Windows 2000 and Windows XP IBM OS 2 version 3 0 or later also available on the Web Apple Mac OS 7 5 or later Linux also available on the Web The printing system also includes software for network administrators that use the following network operating systems Microsoft Windows 9X and Windows Me Microsoft Windows NT 4 0 Windows 2000 and Windows XP Microsoft Windows Server 2003 Mac OS EtherTalk Linux Web e UNIX Web Network printer installation for UNIX and other network operating systems is available from the Web or through a local HP authorized distributor For a list of printer drivers updated HP p
106. e of those locations set it at the printer control panel In the eh l i a menu select r and then select 5H 4 Setthe ina and Orientation options from the Print dialog box if possible If not set them from the printer control panel See Layout options for printing on both sides of paper for more information 68 Chapter 2 Printing tasks ENWW Layout options for printing on both sides of paper The four print layout options are shown below Select the binding and orientation options for this printer from the Print dialog box if possible The terminology in the Print dialog box for the binding edge might be different than the terms that are listed here If you cannot set these options from the Prins dialog box set them from the contral panel Select tha ice menu select the Fr int ira menu select E and then select the layout option that you want Printing left to right 1 Long edge portrait default N o ET TI N 2 Long edge 3 Short edge landscape portrait Nh o TTT 4 Short edge landscape Printing right to left 1 Long edge portrait default oa i DND n MT TMT a 3 Short edge portrait N mo TTT 2 Long edge landscape 4 Short edge landscape ENWW Printing both sides of paper duplexing 69 Printing on sp
107. e paper flat in its moisture proof curl wrapping Increased gray Too heavy e Use lighter paper background shading e Use the left output bin or the upper bin 160 Appendix A Specifications ENWW CAUTION CAUTION Note ENWW Symptom Problem Solution Excessive curl Problems with feeding Too moist wrong grain direction or short grain construction e Use the left output bin or the upper bin e Use long grain paper Jamming damage to printer Cutouts or perforations Use paper free of cutouts or perforations Problems with feeding Ragged edges Use supported types of paper Multi sheet feeding Paper sticking together Remove paper fan it and reload paper Labels To avoid damaging the printer use only labels recommended for use in monochrome laser printers Never print on the same sheet of labels more than once Do not print on both sides of labels transparencies envelopes custom paper or paper heavier than 216 g m 58 Ib bond Damage to the printer and jams might result Label construction When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 200 C 392 F the maximum fusing temperature of the printer e Arrangement Only use full sheet labels Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lay flat with no more than 13 mm 0
108. e printer such as the Supplies Status page the Demo page and the Menu Map Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts The Alerts tab has links to the following main pages e Setup status alerts e Administrative settings On the Set up status alerts page you can turn alerts on or off specify when the printer should send an alert and select from the following types of alerts apop up message e atask bar icon Click Apply to activate the settings On the Administrative settings page you can set the frequency with which the HP Toolbox checks for printer alerts The following settings are available e Less often every 15000 milliseconds e Normal every 8000 milliseconds e More often every 4000 milliseconds 32 Chapter 1 Printer basics ENWW Other links Each page in the HP Toolbox contains links to the HP Web site for the following information e Product registration Product support Ordering supplies HP Instant Support You must have Internet access to use any of these links If you use a dial up connection and did not connect to the Internet when you first opened the HP Toolbox you must connect to the Internet before you can visit these Web sites Help system At any time you can gain access to the Help system on the printer control panel Press on the control panel ENWW Help system 33 34 Chapter 1 Printer basics ENWW ENWW Printing tasks
109. e printer control Some messages tell the current printer status such as messages require action such as i ce Most of these messages are self explanatory However some messages indicate a problem with the printer or require further action or description This section lists these types of messages and tells you what to do if a message persists Resolving control panel messages This section lists messages that might appear on the control panel and explains what causes the message and what action can be taken to resolve the message Correcting output quality problems The printer should produce print jobs of the highest quality If print jobs do not appear sharp and clear if defects such as lines specks or smears appear on the page or if paper is wrinkled or curled use this section to troubleshoot and solve the print quality problem Solving common printer issues Before you can eliminate a printer problem you must understand the location of the problem Use the tables in this section to determine the printer problem and then follow the corresponding troubleshooting suggestions Using the embedded Web server The pages that give information about the printer are on the embedded Web server Printing information pages These pages can be printed from the printer control panel Checking the printer configuration From the printer you can print information pages which give details about the
110. e printing and device defaults for HP printer drivers before installing the drivers in the network environment For more information see the HP Driver Preconfiguration Support Guide which is available at www hp com support lj9050_1j9040 Printer drivers Use the printer drivers to gain access to the printer features and allow the computer to communicate with the printer by using a printer language Check the installation notes the readme file and the late breaking readme file on the printer CD ROM for additional software and languages The following table lists the printer drivers that are included with the printer The most recent drivers are available at www hp com support lj9050_1j9040 If you do not have access to the Internet see the HP support flyer Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access in order to obtain the latest drivers The PCL 5e print driver for all operating systems plus the PCL 6 and PS drivers for Windows NT 4 0 are available on the CD ROM However these print drivers are not installed during typical installation To install one of these drivers use the Add Printer Wizard Operating system PCL 5e PCL 6 ps PPD Windows 9X and Windows Me Windows NT 4 0 Windows 2000 Windows XP Windows Server 2003 Macintosh OS
111. e to 1200 dpi at maximum product speed Note It is best to change the resolution from the driver or software application Driver and software settings override control panel settings Use printer Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges All print resolutions including FastRes 1200 benefit from REt Note It is best to change the REt setting from the driver or software application Driver and software settings override control panel settings When set to ON the printer prints with a reduced amount of toner per page however the print quality of the page is drastically reduced i to Lighten or darken the print on the page by changing the toner default setting of usually produces the best results Note It is best to change the toner density from the driver or software application Driver and software settings override control panel settings When printing narrow media the part of the fuser rollers that do not make contact with the media swell up and can cause wrinkles 172 Appendix B Control panel menus ENWW ENWW System setup submenu Items in this menu affect the printer function Configure the printer according to your printing needs Item Values Explanation Sets the date and time for the printer The Real Time Clock is set to Greenwich Mean Time GMT Specifies the number of jobs that can be stor
112. eb vee ai eee eee eel ane e eae eke ed ae dee 199 To create a list of favorite help topics 0 2 eae 200 TO Copy Help Opie sasat ceeds adapa PRA ROE KER EA EAE ROE RS Oe RE ee 200 To print the current help topic 2 0 ee eae 200 To find topics using the toolbar buttons 0 00 eee 200 Using the shortcut menu commands 0 0 0 cece et eee 201 ENWW Printer basics Congratulations on your purchase of an HP LaserJet 9040 9050 series printer If you have not done so see the Getting Started Guide that was provided with the printer for setup instructions Now that the printer is set up and ready to use take a few moments to get to know the printer This chapter introduces the following information about the printer e Features and benefits of the printer Layout and basic operation of the control panel Printer software Embedded Web server Help system Features and benefits of the printer ENWW This section lists the major printer features Speed and throughput Transmit Once Raster Image Processing RIP ONCE technology e Eight second standby to first page e 40 pages per minute ppm HP LaserJet 9040 series printer or 50 ppm HP LaserJet 9050 series printer on letter or ISO A4 paper e Duty cycle up to 300 000 pages per month e 533 megahertz MHz microprocessor Resolution e 600 dots per inch dpi with Resolution Enhancement technology REt e FastRes 1200 provides 1200 dpi quality
113. ecial paper This section contains guidelines for printing on special media which includes letterhead transparencies postcards and custom size and heavy paper and printing full bleed images Printing on letterhead prepunched paper or preprinted paper single sided When printing on letterhead prepunched or preprinted paper be sure to correctly orient the paper See Orienting media for instructions If the paper is heavier than 199 g m 53 Ib bond and less than 216 g m 58 Ib bond load it only in optional Tray 1 See Paper specifications or go to www hp com support lj9050_1j9040 for complete paper specifications Printing on letterhead prepunched paper or preprinted paper double sided When printing on letterhead prepunched or preprinted paper be sure to correctly orient the paper See Orienting media for instructions When printing on both sides of prepunched paper you must select prepunched paper as the paper type in the Paper Handling menu from the control panel or select prepunched paper from your printer driver Printing labels e Orient labels according to the guidelines in Orienting media e Print a stack of up to 50 sheets of labels from optional Tray 1 e Use only labels recommended for laser printers Make sure the labels meet the correct specifications See Paper specifications or go to www hp com support lj9050_1j9040 CAUTION Failure to follow these instructions can damage the printer Specia
114. ecutive Order 13101 for sheets ream 10 ream carton environmentally preferable products Legal 8 5 x 14 in 500 sheets HPE1420 Specifications 84 bright 20 lb 30 post ream 10 ream carton consumer content Overview 155 Note Envelope margins The following table gives typical address margins for a Commercial 10 or DL envelope Type of address Top margin Left margin Return address 15 mm 0 6 inch 15 mm 0 6 inch Delivery address 51 mm 2 inches 85 mm 3 5 inches For the best print quality position margins no closer than 15 mm 0 6 inch from the edges of the envelope Paper specifications CAUTION HP LaserJet printers produce excellent print quality This printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies and custom size paper Properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines can cause the following problems e Poor print quality e Increased jams and multiple sheet feeds e Premature wear on the printer requiring repair For best results use only HP brand paper and print media Hewlett Packard cannot recommend the use of other brands Because they are not HP products HP cannot influence or control t
115. ed however Purchase the lock assembly separately and then install it on the product Job storage features Several job storage features are available for the printer These features include printing private jobs storing print jobs quick copying jobs and proofing and holding jobs For more information about job storage features see Using the job storage features ENWW Security lock 87 88 Chapter 4 Security features ENWW ENWW Printer maintenance Overview This section explains basic printer maintenance Cleaning the printer Printer maintenance kit Managing the print cartridge Print cartridge conditions Overview 89 Cleaning the printer WARNING CAUTION CAUTION Note General cleaning To maintain print quality clean the printer thoroughly every time you change the print cartridge whenever print quality problems occur Clean the outside of the printer with a lightly water dampened cloth Clean the inside with only a dry lint free cloth Observe all warnings and cautions that appear with the cleaning tasks on the following pages Avoid touching the fusing area when cleaning the printer It can be hot To avoid permanent damage to the print cartridge do not use ammonia based cleaners on or around your printer To clean the printer 1 Before you begin these steps turn the printer off and disconnect all cables including the power cable To prevent damage to the print ca
116. ed font See the legend at the bottom of the font list page Font is the number used to select fonts from the printer control panel not the software application Do not confuse the font with the font ID described below The number indicates the DIMM slot where the font is stored e SOFT Downloaded fonts that stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off e INTERNAL Fonts that permanently reside in the printer Font ID is the number you assign to soft fonts when you download them through software Disk Information indicates the disk model number serial number capacity available free space and whether you can write to the disk File Size column indicates the size of each file under the Directory File Name column If a directory is listed on the line then Directory appears in this column and its path is listed in the Directory File Name column Directory File Name indicates the name of the file Files in a subdirectory are listed right after the directory line The files are not necessarily listed in alphabetic order Checking the printer configuration 149 Jetdirect page The Jetdirect page contains the following information HP LaserJet 9050 series printer CA EIO 1 _JetDirect Page 1 1 HP Jetdirect Configuration indicates the printer status model number hardware address firmware version port select port
117. ed on the printer hard disk accessory Sets the amount of time that quick copy proof and hold private and stored jobs are kept before being automatically deleted from the queue Sets whether or not the printer IP address will be shown with the Ready message If this value is on the address of the EIO card in slot 1 is shown Specifies the behavior of the tray by indicating which tray the printer should print from sets the tray that the printer should print from for specified jobs The values for this menu item are default and FIRST MFT determines whether or not the product prompts the use e when a job does not match a requested configured tray The values for this menu item are 3 eeu or sets whether the paper handling model is pasad on PostScript rules or HP rules The values for this menu item are default and Set how long the printer remains idle before it enters Sleep mode e Minimizes the amount of power consumed by the printer when it is idle e Reduces wear on the printer electronic components Turns off the display backlight e When you send a print job press a control panel button open a paper tray or open the top cover the printer automatically exits Sleep mode Note Sleep turns off the backlight on the display but the display is still readable Sets the time that the printer automatically comes out of sleep mode This feature can be set for a
118. ed only on a single network administration server It can be installed and run on Red Hat Linux Suse Linux Windows NT 4 0 Server and Workstation Windows 2000 Professional Server and Advanced Server and Windows XP with Service Pack 1 To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit HP Customer Care Online at www hp com go webjetadmin When HP Web Jetadmin is installed on a host server any client can gain access to it through a supported Web browser such as Microsoft Internet Explorer 5 5 and 6 0 or Netscape Navigator 7 0 HP Web Jetadmin has the following features e The task oriented user interface provides configurable views saving network managers significant time e The customizable user profiles let network administrators include only the function that the user will view or use e Instant e mail notification of hardware failure low supplies and other printer problems can be routed to different people e Remote installation and management can be completed from any location by using only a standard Web browser e The advanced autodiscovery locates peripherals on the network without manually entering each printer into a database elt offers simple integration into enterprise management packages e Users can quickly find peripherals based on parameters such as IP address color capability and model name e Peripherals can be easily organized into logical gro
119. eive data until the memory is full The printer has passed its prescribed printed page threshold between maintenance procedures To ensure optimum print quality the printer prompts you to perform routine maintenance every 350 000 pages To order a printer maintenance kit see the HP support flyer or go to www hp com support lj9050_ 1 9040 The printer is performing a firmware upgrade The printer is receiving a firmware upgrade The duplexer has been removed Reinsert it A user requested an internal page When the current job has finished the internal page will be printed The print cartridge has reached the out level The imenu has been set to Printing will continue until no more toner is available The external stapling device is out of staples Replace the staple cartridge The external stapling device is out of staples Replace the staple cartridge The hard disk or compact flash disk is being cleaned Contact your network administrator Tray is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray The paper in the external paper handling device is not aligned The stapler device is running out of staples and needs to be refilled The stapler device is out of staples and needs to be refilled 122 Chapter 6 Problem solving Remove the jammed staple ENWW ENWW Message Explanati
120. eprinted letterhead orient the paper in the same way that you would orient preprinted letterhead paper When Alternate Letterhead mode is enabled and media type Letterhead or Preprinted is selected you must orient the media for two sided duplex printing For more information see Alternate Letterhead mode Orienting media 49 Type of media Tray Duplexed Media Orientation Letter or A4 including 2 3 or4 No Long edge toward feed direction side to be letterhead printed on facing down weights up to 199 g m 53 Ib bond Note When printing on paper that is both prepunched and preprinted letterhead orient the paper in the same way that you would orient preprinted letternead paper Letter or A4 including 2 3 or 4 Yes Long edge toward feed direction first side letterhead to be printed on facing up weights up to 199 g m 53 Ib bond Other standard sizes 1 No Short edge toward feed direction side to be and custom sizes weights up to 216 g m 58 Ib bond printed on facing up bal When Alternate Letterhead mode is enabled and media type Letterhead or Preprinted is selected you must orient the media for two sided duplex printing For more information see Alternate Letterhead mode 50 Chapter 2 Printing tasks ENWW ENWW Type of media Tray Duplexed Media Orientation Other standard sizes 2 3 or 4 No and custom sizes weights up to 199 g m
121. er guides so that they lightly touch the paper stack but do not bend the paper Make sure that the paper fits under the tabs on the guides and that the stack does not extend above the load level indicators If printing on A3 11 x 17 or other long media also pull out the tray extension until it stops 5 10 Look at the control panel display within a few seconds of loading the paper Reload the paper if the time has already elapsed i If TE f AIT ready for use does not appear on the control panel display then the tray is appears on the control panel press to change the size and type e on The Size menu appears Press A to highlight Press to select display E The message appears on the control panel When the Type menu appears press to highlight aH TYPE Press to select fH The message display If TR FE appears on the control panel display then the printer is ready for intermittent u use of a variety of paper sizes and types Press to accept the size and type setting appears on the control panel To load optional Tray 1 when the same paper is used for multiple print jobs Use the following procedure if Tray 1 is usually loaded with the same type of paper and the paper is not usually removed from Tray 1 between print jobs The following procedure can usually increase the printer performance when printing from Tray 1 To avoid a jam never add or remove
122. er when you no longer need it If the printer needs additional space to store new QuickCopy jobs the printer will automatically delete other stored QuickCopy jobs starting with the oldest job Stored QuickCopy jobs can be deleted from the control panel or from HP Web Jetadmin To delete a QuickCopy job Press v Use A or to scroll to F Job and then press v Scroll to and press v Use A or to scroll to your job and then press v Use A or to scroll to te has next to it the job requires a PIN to delete See Printing a private job a fF WO N and then press v Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies To permanently store the job and prevent the printer from deleting it when space is needed for something else select the Stored Job option in the driver The proof and hold feature uses available RAM memory on the printer if the printer does not have a hard disk installed For moderate to heavy use of this feature HP recommends installing an optional hard disk Using the job storage features 83 CAUTION To create a proof and hold job If the printer needs additional space to store newer proof and hold jobs the printer will delete other stored proof and hold jobs starting with the oldest job To permanently store the job and prevent the printer from deleting it when
123. ese three main steps to create a booklet from your driver e Preparing your booklet Arrange the pages on a sheet booklet imposition to create a booklet You can impose your document from your program or use the booklet printing feature in your HP driver Adding a cover Add a cover to your booklet by selecting a different first page of a different paper type You can also add a cover of the same paper type as your booklet Booklet covers must be the same size as the rest of the sheets However the covers can be a different weight from the rest of the booklet See Using a different first page for more information Saddle stitching Paper must be fed into the printer short edge first The printer will ask for rotated paper The finisher staples the center of your booklet saddle stitching If your booklet is only one sheet of paper the finisher will fold the sheet but not staple it If the booklet consists of more than one sheet of paper the finisher will staple and then fold up to 10 sheets per booklet 66 Chapter 2 Printing tasks ENWW The booklet printing feature of the multifunction finisher allows you to saddle stitch and fold booklets using the following paper sizes A8 A4 Rotated A4 R Letter Rotated Letter R Legal 11x17 See the Multifunction Finisher User s Guide at www hp com support Ij9050_ 9040 for detailed information about making booklets A4 R and Letter R are A4 size and Letter size media that are rot
124. ess F To turn on or off search highlighting ALT O and then press O To refresh the topic that appears in the Topic pane this is F5 or ALT O and then press R useful if you have linked to a Web page To return to the home page help authors can specify a home ALT O and then press H page for a help system To stop the viewer from opening a page this is also useful if ALT O and then press S you are linking to the Web and want to stop a page from downloading To jump to a predetermined topic or Web page The help ALT O and then press 1 or 2 author who builds a compiled help chm file can add two links on the Options menu to important topics or Web pages When you select a Jump command you go to one of those topics or Web pages To switch between the Navigation pane and the Topic pane F6 To scroll through a topic Up ARROW and DOWN ARROW or PAGE UP and PAGE DOWN To scroll through all the links in a topic or through all the TAB options on a Navigation pane tab Shortcut keys for the Contents tab To display the Contents tab ALT C To open and close a book or folder PLUS SIGN and MINUS SIGN or LEFT ARROW and RIGHT ARROW To select a topic Up ARROW and DOWN ARROW To display the selected topic ENTER Shortcut keys for the Index tab To display the Index tab ALT N To type a keyword to search for ALT W and then type the word To select a keyword in the list Up ARROW and Down ARROW To display the associate
125. ettings from this page Consumable life levels and the input tray media configuration also appear Configuration page The printer configuration page appears on this site in the embedded Web server For more information see Configuration page Event log page This page shows the printer event log For more information see Event log page Supplies page This page shows the levels of the consumables for the printer Usage page This page shows how much of each media type has been used by the printer Device identification page This page lets you name the device for network management needs and shows the IP address and server for the printer 142 Chapter 6 Problem solving ENWW Device pages Use the device pages of the embedded Web server to configure the printer from your computer These pages can be password protected Always consult with your network administrator before changing the printer configuration Configure printer page This page is where you configure all printer settings Alerts page This page is where you configure notification recipients for various printer events E mail page The e mail addresses of notification recipients of printer events are typed into this page Order supplies page The remaining life of various consumables appears on this page and links to the HP Web site for ordering supplies also appear Contact information page The name and e mail address of the primary point of contact for information
126. fault setting is set to To resume If the printer stops printing when low toner is detected printing press The message will continue to appear until you replace the print cartridge OF Select from the Configuration menu on the printer control panel see System setup submenu HP recommends that you place an order for a replacement print cartridge when you first receive an alert You can order a cartridge by using the Internet Enabled Supplies Ordering feature To do so click the printer icon on the bottom right of your screen click the icon for the printer that you use and then click the Order Supplies link on the status page In a network environment use the embedded Web server to order supplies online 94 Chapter 5 Printer maintenance ENWW Note Note ENWW Replace the print cartridge When the print cartridge is empty a message appears on the printer control panel The printer continues printing without customer interaction until it reaches a drum out condition but HP does not guarantee print quality after this message appears However if the message results from the drum life being exceeded the user has to replace the cartridge immediately and no override is possible This is done to protect the printer and the print cartridge Recycling For information about recycling the print cartridge see Protecting the environment or go to www hp com recycle Using the
127. for any of the installed trays Substitute the tray number for Hi This menu only appears when the selected tray custom switch is in the custom size position The user selects the X and Y dimensions of the custom paper size using the ruler labels in the trays Allows the user to configure the output paper bin destination Only installed optional bins will appear on the menu This item appears only when an optional duplex printing accessory is installed Set the value to to print on both sides duplex or FF to print on one side simplex of a sheet of paper For more information see the HP support flyer or go to www hp com support li9050_1j9040 Allows the user to change the binding edge for duplex printing The menu item is displayed when a duplex printing accessory is installed in the printer and This command is used to print on letter size paper when an A4 job is sent but no A4 size paper is loaded in the printer or to print on A4 size paper when a letter job is sent but no letter paper is loaded in the printer Feed the paper manually from optional Tray 1 rather than automatically from a tray When LF i and optional Tray 1 is empty the printer goes offline when it receives a print job It then displays For more information see Manually feeding paper from optional Tray 1 Turns the edge to edge mode on or off for all print jobs This mode can be overridden i
128. g 68 settings 169 troubleshooting 135 137 downloading firmware 9 dpi dots per inch settings 172 draft printing 172 Driver Work Space DWS 146 drivers autoconfiguration 18 features 20 help 20 included 19 preconfiguration 19 saving settings 74 settings 21 settings overriding 74 troubleshooting 135 troubleshooting Macintosh 141 Update Now button 19 dropouts troubleshooting 129 duplex printing accessory bad connection error message 119 features 8 jam locations 98 jams clearing 103 locating 14 not recognized 138 paper sizes supported 158 part number 10 reinsert error message 122 remove error message 120 troubleshooting 135 duplexing layout options 69 loading paper 49 printing 68 settings 169 troubleshooting 135 137 duty cycle 7 DWS Driver Work Space 146 E Economode 172 edges not printing troubleshooting 134 edge to edge printing 71 75 169 EIO cards buffer overflow error messages 124 error messages 127 installing 189 part numbers 13 slots 14 supported 9 EIO disk erase security feature 86 error messages 120 features 9 file directory printing 144 166 information page 149 job retention 80 173 not recognized 138 part number 12 ElO menu 175 electrical specifications 163 Electronic Industries Alliance 192 e mail page embedded Web server 143 e mail receiving alerts 95 embedded print server 29 ENWW embedded Web server accessing 30 features 28 pages 142 energy specifications 163 Energy Star c
129. g as the path to the output bin is not blocked To clear a staple jam from the multifunction finisher 1 Open the stapler unit door 112 Chapter 6 Problem solving ENWW 3 Turn the large green knob until the blue dot appears in the window of the stapler unit 4 Turn the small green knob at the top of the stapler unit clockwise until the staple cartridge moves to the left of the stapler unit CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge If you try to remove the staple cartridge before the blue dot appears in the window you could damage the finisher 5 Remove the staple cartridge ENWW Clearing jams 113 6 Pull up on the lever labeled with a green dot 7 Remove the damaged staple 8 Press down on the lever that is labeled with a green dot 9 Reinstall the staple cartridge 10 Slide the stapler unit into the finisher a i ig 114 Chapter 6 Problem solving ENWW 11 Close the stapler unit door In rare instances a staple jam might occur in the upper half of the stapler head 1 Follow steps 1 through 4 for clearing a staple jam from the multifunction finisher see To clear a staple jam from the multifunction finisher 2 Locate the damaged staple at the back of the stapler unit and then remove the staple
130. g modules Optional HP EIO hard disk The EIO hard disk accessory can be used to store selected print jobs support RIP ONCE technology and permanently store downloaded fonts and forms in the printer Unlike standard printer memory many items on the EIO hard disk remain in the printer even when the printer is turned off Fonts downloaded to the EIO hard disk are available to all users of the printer The EIO hard disk can be write protected through software for additional security Use the device storage manager applet in HP Web Jetadmin to delete files and manage fonts on a mass storage device See Embedded Web server For more information see the printer software Help Hewlett Packard Company occasionally introduces new software tools for use with your printer and accessories These tools are available from the Internet For more information go to www hp com support lj9050_1j9040 Macintosh users Use the HP LaserJet Utility to download fonts and files For more information see HP LaserJet Utility or the HP LaserJet Utility Guide online Help that is included with your HP LaserJet Utility software Features and benefits of the printer 9 Security features e Secure Disk Erase Security lock e Job retention For more information about these features see Security features Parts or accessories The following table describes the parts and accessories that come with or are available to purchase for use with your printer
131. go to www hp com support i9050_1 9040 alternates with A temporary printing error occurred Press If the error does not clear turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ 9040 alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ 9040 alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support Ij9050_ 9040 Resolving control panel messages 125 Message Explanation or recommended action alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support Ij9050_ j9040 alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP supp
132. h a parallel cable you can share the printer on the network so that other network users can print to it See your Windows documentation for information about how to make Windows sharing available After the printer is shared install the printer software on all computers that share the printer 24 Chapter 1 Printer basics ENWW Note Note ENWW Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software The printing system software supports Mac OS versions 8 6 through 9 2 x Mac OS version 10 1 and later The printing system software includes the following components PostScriptR Printer Description PPD files The PPDs in combination with the PostScript printer drivers provide access to printer features An installation program for the PPDs and other software is provided on the CD ROM that came with the printer Use the Apple LaserWriter 8 printer driver that comes with the computer HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver Use the illustrated screens to select printer features and complete the following tasks with the printer e Name the printer e Assign the printer to a zone on the network Assign an IP to the printer e Download files and fonts e Configure and set the printer for IP or AppleTalk printing The HP LaserJet Utility is not currently supported for
133. h of time in seconds to wait for a response from the remote host The default is 1 and the maximum is 100 Specify the number of pint test packets to send for this test Select a value from 1 to 100 To configure the test to run continuously select 0 If the ping test was not set for continuous operation you can choose to print the test results to print results Hc to skip Specify whether to initiate the ping test Select to initiate HG to skip Determines the number of packets 0 65535 sent to the remote host since the most recent test was initiated or completed Displays the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed Displays the percent of ping test packets that wee sent with no response from the remote host since the most recent test was initiated or completed Displays the minimum detected round trip time RTT from 0 to 4096 milliseconds for packet transmission and response Displays the maximum detected RTT from 0 to 4096 milliseconds for packet transmission and response Displays the average detected RTT from 0 to 4096 milliseconds for packet transmission and response Displays whether or not a ping test is in progress indicates a test in progress Hci indicates that a test completed or was not run Updates the ping test data with current results 178 Appendix B Control panel menu
134. he printer even when the printer is off The printer supports Type 1 and Type 2 flash memory e To add flash memory based accessory fonts macros and patterns use the appropriate DDR DIMM e To add other flash memory based printer languages and printer options use the appropriate DDR DIMM Single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with this printer You might want to add more memory to the printer if you often print complex graphics or PS documents print with the optional duplex printing accessory use many downloaded fonts or print large paper sizes such as A3 B4 or 11 x 17 The printer has two EIO slots for expanding printer capabilities One or more network cards e A mass storage device such as a hard disk For ordering information see the HP support flyer or go to www hp com support j9050_ 9040 Overview 181 Determining memory requirements The amount of memory you need depends on the types of documents you print Your print engine can print most text and graphics at 1 200 dpi FastRes without additional memory Add memory to your printer if you commonly print complex graphics use many temporarily downloaded fonts print complex documents print two sided documents use advanced functions print PostScript documents Installing memory and fonts Note CAUTION To install DDR memory DIMMs Use this procedure to install additional memory
135. he next topic in a previously displayed sequence of topics Next displays the next topic listed in the table of contents Previous displays the previous topic listed in the table of contents Home displays the Home page topic for the help file you are viewing Refresh updates Web content that is currently displayed in the Topic pane Stop stops downloading file information Click this button to stop a Web page from downloading Note The toolbar in your Help Viewer may not contain all of these navigational buttons 200 Appendix F Using the HTML Help Viewer ENWW Using the shortcut menu commands There are several commands on the shortcut menu that you can use to display and customize information Command Description Right click in the table of Opens all books or folders in the table of contents This command only contents and then click Open works if the Contents tab is displayed All Right click in the table of Closes all books or folders This command only works if the Contents contents and then click Close tab is displayed All Right click and then click Print Prints the topic Right click in the table of Opens the Customize Information Wizard which allows you to customize contents and then click the documentation If the help file was built with information types you Customize can use this wizard to select a subset of topics to view For example you could choose to see only overview topics Note These commands can be accessed t
136. heir quality It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which HP has no control Before purchasing a large quantity of paper make sure it meets the requirements specified in this user guide and in the Guidelines for Paper and Other Print Media guide Always test paper before purchasing a large quantity For more information see www hp com go ljpaper Using paper outside HP specifications can cause problems for the printer requiring repair This repair is not covered by the HP warranty or service agreements 156 Appendix A Specifications ENWW Note ENWW Supported sizes of paper for input and output For more information on an optional HP output device see the user guide that came with the product Tray or Bin Capacity Paper Weight Optional Tray 1 Up to e Standard detectable sizes 64 to 216 g m 100 sheets Letter Legal Executive ISO A3 17 to 58 Ib bond ISO A4 ISO A5 11 x 17 JIS B5 Two sided printing 64 JIS B4 JPostD to 199 g m 17 to 53 Ib e Custom sizes bond Minimum 98 x 191 mm 3 9 x 7 5 inches Maximum 312 x 470 mm Up to 12 3 x 18 4 inches 10 envelopes Maximum stack height for transparencies 10 mm 0 4 inch e Envelope sizes Commercial 10 C5 DL Monarch B5 e Transparencies 0 12 to 0
137. hen select Printing Preferences Click the Start button point to Settings and then click Printers Right click the appropriate printer icon and then select Properties Click the Device Settings tab Macintosh OS 9 1 On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print As you change settings on the pop up menu click Save Settings Click the desktop printer icon From the Printing menu click Change Setup Macintosh OS X 10 1 ENWW On the File menu click Print Change the settings that you want on the various pop up menus On the File menu click Print As you change settings on the various pop up menus click Save Custom Settings These settings are saved as the Custom option To use the new settings you must select the Custom option each time that you open a program and print Delete the printer and reinstall it The driver will be automatically configured with the new options when the driver is reinstalled AppleTalk connections only Configuration settings might not be available in Classic mode Printer software 21 Operating system Temporarily change settings from a software program Change print job default settings across all software programs Change configuration settings for example add a new input tray Macintosh OS X 2 On the File menu click Print Change the settings
138. her stored QuickCopy jobs starting with the oldest job To permanently store the job and prevent the printer from deleting it when space is needed select the Stored Job option instead of the QuickCopy option In the printer driver select the QuickCopy option and type a user name and a job name When you send the job to print the printer prints the number of copies you set in the printer driver To print more quick copies at the printer see Printing additional copies of QuickCopy jobs 82 Chapter 3 Advanced printing tasks ENWW Note ENWW Printing additional copies of QuickCopy jobs This section describes how to print additional copies of a job stored on the printer hard disk accessory from the control panel To print more copies of a QuickCopy job Press v Use A or to scroll to F e Job and then press v Scroll to and press Use A or to scroll to your job and then press v a fF WO N To print the default number of copies go to the next step Otherwise to check or change the number of copies to print a Use A or to scroll to Gari appears at the top of the window b To change the number use the numeric keypad or A and W to select a new number and then press 6 Use A or to scroll to F If Print has next to it the job requires a PIN to print See Printing a private job nt and then press v The job prints Deleting a QuickCopy job Delete a QuickCopy job at the print
139. hrough the keyboard You can click SHIFT F 10 to display the shortcut menu and then click the appropriate shortcut keys Or you can enable Mousekeys Use a Mousekey combination to display the shortcut menu and then click the appropriate shortcut keys ENWW Using the shortcut menu commands 201 202 Appendix F Using the HTML Help Viewer ENWW Index Numerics 2 000 sheet tray See Tray 4 3 000 sheet stacker bins 55 capacity 8 features 60 lights status 17 locating 14 paper sizes supported 158 part number 11 3 000 sheet stacker stapler bins 55 capacity 8 error messages 122 lights status 17 loading staples 61 locating 14 not recognized 138 paper sizes supported 158 part number 11 printing to 60 staple jams clearing 110 staple jams frequent 136 stapling troubleshooting 137 8 bin mailbox bins types of 56 capacity 9 features 68 jams clearing 116 lights status 17 locating 14 paper sizes supported 159 part number 11 A A4 paper override settings 169 Wide A4 settings 170 accessories part numbers 10 acoustical specifications 164 action not currently available error message 119 adding paper 36 address IP 142 173 adhesive labels fuser mode 171 loading 53 printing 36 70 specifications 161 alerts page embedded Web server 143 alerts setting up 32 95 alignment tray registration 75 171 troubleshooting 131 allocating memory 189 Alternate Letterhead mode 53 anticounterfeit Web site 9
140. ht be slower than narmal e Only wnan the nee of paper loaded is specifically requested and 7 size and TEM i T FE a specific type formerly Cassette mode Printing from optional Tray 1 when the loaded paper is requested When A a specific size and TES 1 TYFE a specific type formerly Cassette mode the printer treats optional Tray 1 like the internal trays Instead of looking for paper in optional Tray 1 first the printer pulls paper starting either from the bottom tray upward or starting with the tray that matches type or size settings selected in the program from which you are printing From the program or the Print dialog box select the type and size for a tray if possible If not set the type and size from the printer control panel See Specifying paper to print on When a Specific size and panel an option appears in the for optional Tray 1 TYFE a specific type is set at the printer control menu to configure size as well as type settings Manually feeding paper from optional Tray 1 The manual feed feature is another way of printing special paper from optional Tray 1 such as envelopes or letterhead 78 Chapter 3 Advanced printing tasks ENWW Specifying paper to print on Note Note ENWW You can configure the printer to select paper by type such as plain or letternead and size such as letter or A4 as opposed to source a paper tray Printing by Type and Size means that the printer
141. ift up the two blue levers 3 Close the left door When finished printing the envelopes return the fuser levers to the down position for standard paper types CAUTION Failure to return levers in the down position for standard paper types might result in poor print quality 132 Chapter 6 Problem solving ENWW Solving common printer issues Troubleshooting checklist e Ensure that media that is loaded into the trays is from a freshly opened ream contains no defects and is installed correctly with the paper guides adjusted e Verify that the product is using a dedicated circuit and is plugged directly into the wall Note For more information about an optional HP output device see the user guide that came with the device Situation Solution Correct size of paper is not loaded Check paper trays to be sure the correct sizes are loaded as configured Also check that guides are set correctly Display is blank and internal fans are not running Make sure that the printer power is on Press all of the buttons on the printer control panel to see if one is stuck contact your HP authorized service representative if this does not resolve the problem Messages appear in the display See Understanding printer messages Paper is jammed in the printer Check for paper jams see Clearing jam
142. information about the HP embedded Web server see the Embedded Web Server User Guide You can find this guide on the CD ROM that was included with the printer Features Use the HP embedded Web server to view the printer and network card status and to manage printing functions from your computer With the HP embedded Web server you can complete the following tasks view printer status information determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events add or customize links to other Web sites select the language in which to show the embedded Web server pages view and change network configuration For information about the features and functionality of the embedded Web server see Embedded Web server HP Toolbox For information about the HP Toolbox see HP Toolbox Other components and utilities Several software programs are available for Windows and Macintosh OS users as well as for network administrators These programs are summarized in the following table Windows Macintosh OS Network administrator e Software installer e PostScript Printer e HP Web Jetadmin a automates the printing Description files PPDs browser based system system installation for use with the PostScript management tool see e Online Web registrati
143. int dialog box Note Where and how you make selections depends on your software program or associated printer driver Some options are only available through the printer driver 2 Load the paper for the remaining pages of the document into another tray You can select the first and remaining pages by type of paper For more information see Specifying paper to print on 76 Chapter 3 Advanced printing tasks ENWW Including a blank back page This option allows you to add blank pages to the end of a print job For Windows select Use different paper for first page on the Paper tab of your printer driver and then select Back Page You can then select the paper source you want to use for your back page To turn the feature off select No back page Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper This feature is available in some printer drivers and provides a cost effective way to print draft pages To print more than one page on a sheet of paper look for a layout or pages per sheet option in the printer driver This is sometimes called 2 up 4 up or n up printing ENWW Including a blank back page 77 Customizing optional Tray 1 operation Customize optional Tray 1 to fit your printing needs The printer can be set to print from optional Tray 1 When the tray is loaded and 7 i j TYPE formerly First mode Print speed mig
144. isplayed The printer goes offline and wait for further action For more information see Managing the print cartridge Determine how the printer functions when toner is out Determine how the printer functions when a jam occurs The printer automatically selects the best mode for printer jam recovery usually GH This is the default setting M The printer automatically reprints pages after a paper jam is cleared The printer does not reprint pages following a paper jam Printing performance might be increased with this setting List of Sets the language that is used on the control panel available languages 174 Appendix B Control panel menus ENWW ENWW I O submenu Items in the I O input output menu affect the communication between the printer and the computer 1 0 timeout submenu Item Values Explanation Select the I O timeout period in seconds I O timeout refers to the time measured in seconds that the printer waits before ending a print job This setting allows you to adjust timeout for best performance If data from other ports appear in the middle of your print job increase the timeout value Parallel input submenu Item Values Explanation The printer accepts faster parallel communications used for connections with newer computers Turn the bidirectional parallel communication on or off The default is set for a bidirectional parallel
145. k Space DWS and I O buffering and Resource Saving information 5 Security lists the status of the printer control panel lock control panel password and disk drive 6 Paper Trays and Options lists the size settings for all trays and lists optional paper handling accessories and output devices that are installed 146 Chapter 6 Problem solving ENWW ENWW Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the amount of toner left in the cartridge and the number of pages and jobs that have been processed The page also lets you know when you should schedule the next preventative maintenance The supplies status page contains the following information HP LaserJet 9050 series printer CA Q 1 Cartridge Information indicates the amount of toner available in the print cartridge estimated pages remaining for the amount of toner left in the cartridge total number of pages and jobs processed print cartridge manufacture date and serial number and how to recycle HP print cartridges 2 Printer Information lists total printer page count preventative maintenance interval pages until next maintenance should be performed and serial number of the printer 3 Other Supplies Information indicates the percentage of the maintenance kit that has been used and the HP part numbers 4 Ordering Informa
146. keys for the Index tab Shortcut keys for the Search tab Shortcut keys for the Favorites tab Notes e There are also shortcut menu commands that can be accessed through the keyboard Shortcut keys also work in secondary and pop up windows e Every time you use a shortcut key in the Navigation pane you lose focus in the Topic pane To return to the Topic pane press F6 e The Match similar words check box on the Search tab will be selected if you used it for your last search Using F6 to switch between the Navigation and Topic Panes You can quickly switch between the Navigation pane and the Topic pane by pressing F6 on the keyboard Shortcut keys for the Help Viewer To close the Help Viewer ALT F4 To switch between the Help Viewer and other open windows ALT TAB To display the Options menu ALT O To change Microsoft Internet Explorer settings The Internet ALT O and then press Options dialog box contains accessibility settings To change these settings click the General tab and then click Accessibility To hide or show the Navigation pane ALT O and then press T To print a topic ALT O and then press P Or right click in the topic and click Print To move back to the previous topic ALT LEFT ARROW or ALT O and then press B ENWW Using F6 to switch between the Navigation and Topic Panes 195 To move forward to the next topic provided you have viewed it ALT RIGHT ARROW or ALT O and then just previously pr
147. l cautions Do not load optional Tray 1 to capacity because labels are heavier than paper Do not use labels that are separating from the backing sheet wrinkled or damaged in any way Do not use labels that have the backing sheet exposed Labels must cover the entire backing sheet with no exposed spaces Do not feed a sheet of labels through the printer more than once The adhesive backing is designed for only one pass through the printer Do not print on both sides of labels 70 Chapter 2 Printing tasks ENWW CAUTION ENWW Printing on transparencies Transparencies used in this printer must be able to withstand the 200 C 392 F the maximum temperature for the printer Use only transparencies recommended for use in laser printers Use the left output bin for transparencies If you select the optional stacker stacker stapler multifunction finisher or 8 bin mailbox use the upper bin for transparencies Do not attempt to print on both sides of transparencies Do not attempt to print on envelopes custom paper or paper that is heavier than 199 g m 58 Ib Printing on other transparencies can damage the printer Guidelines for custom size paper card stock and heavy paper You can print on custom size paper from optional Tray 1 Tray 2 Tray 3 or optional Tray 4 Any paper heavier than 199 g m 53 Ib must be fed only from optional Tray 1 For paper specifications see Paper specifications or go to www hp com s
148. l display 11 Data Off The printer has no data to print On The printer has data to print but is not ready or is offline Blinking The printer is processing or is printing the data 12 Ready Off The printer is offline or has an error On The printer is ready to print Blinking The printer is going offline wait for the blinking to stop Using control panel menus For a complete list of control panel items and possible values see Control panel menus When additional trays or other accessories are installed in the printer new menu items automatically appear To print a control panel menu map See Menu map for information about how to print a control panel menu map To change a control panel setting 1 Press or Menu to open the menus 2 Use A or W to scroll to the menu you want and press to select it Depending on the menu you might have to repeat this step to select a submenu Use A or to scroll to the item you want and press to select it Use A or to scroll to the value you want and press to select it An asterisk appears next to the selection on the control panel display indicating that it is now the default 5 Press Menu to exit the menu Settings in the printer driver and software override control panel settings Software settings override printer driver settings If you cannot open a menu or use an item it is either not an option for the printer or your network administrator has locked the function
149. l printer drivers for Windows 2000 and Windows XP and PCL 6 and PCL 5e printer drivers for Windows 9X ME and NT 4 0 allow you to save printer settings for multiple kinds of print jobs For example you might want to create a quick set for envelopes or for printing the first page ofa document on letterhead New printer driver features Look for Quick Sets Scale to Fit any page size to any page size and Booklet Printing options in the Windows printer driver or see the printer driver help for more information Printing watermarks A watermark is a notice such as Top Secret printed in the background of each page in a document Check the driver for available options or see the printer driver online help for more information For Macintosh you can select Custom and specify the text you choose depending on your driver version 74 Chapter 3 Advanced printing tasks ENWW Setting the registration ENWW Use the Set Registration feature to center the front and back images on a page that has been duplexed printed on both sides This feature also helps you set edge to edge printing to within approximately 2 millimeters 0 1 inch of all edges of the paper Image placement will vary slightly for each input tray The alignment procedure must be performed for each tray The administrator can use an internal tray registration page to calibrate each tray To set the registration 1 Press wv to open the menus 2 Use A and to
150. ler output bins For the 3 000 sheet stacker or 3 000 sheet stacker stapler the output bins are the upper bin 1 face up and the lower bin 2 face down The upper bin face up 1 is the top bin on the stacker or stacker stapler This bin holds up to 100 sheets of paper in face up order as they exit the printer A sensor causes the product to stop when the bin is full Product operation continues when you empty or reduce the amount of paper in the bin Lower bin face down 2 is the lower bin on the stacker or stacker stapler This bin holds up to 500 sheets of paper and can stack or staple jobs This bin is the default output bin Selecting the output bin 55 Note 8 bin mailbox output bins If you choose the 8 bin mailbox the output bins are the upper bin 4 and the eight face down bins 3 The upper bin 4 holds up to 125 sheets of paper The network administrator can assign the eight bins 3 to individual users or workgroups Each bin can stack up to 250 sheets of paper When an 8 bin mailbox device is connected to the printer the default bin is the printer s standard top bin Multifunction finisher output bins If you choose the multifunction finisher the output bins are the upper bin 5 and the lower booklet bin 6 The upper bin 5 is the top bin on the multifunction finisher This bin provides 1 000 sheets of stacking capacity and can offset each job as it is stacked delivering unstapled jobs face up
151. les ENWW Installing memory and fonts 185 WARNING The formatter has sharp edges 3 Grasp the screws and pull the formatter board out of the printer Place it on a flat non conductive surface 4 Remove the compact flash from the antistatic package Hold the compact flash with fingers against the side edges and thumbs against the back edge Align the notches on the compact flash with the compact flash slot 5 Press the compact flash straight into the slot CAUTION Do not insert the flash memory card at an angle Note The first flash memory slot marked Firmware Slot is reserved for firmware only Slots 2 and 3 should be used for all other solutions 186 Appendix C Printer memory and expansion ENWW 6 Slide the formatter board back into the printer and tighten the two screws 7 Plug in the power cord and connect all cables Turn the printer on ENWW Installing memory and fonts 187 Checking memory installation Follow this procedure to verify that memory is installed correctly 1 Check that EAE appears on the printer control panel display when the printer is turned on If an error message appears a DIMM might have been incorrectly installed 2 Press 22 on the numeric keypad The configuration page prints 3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation
152. leting a private job A private job is automatically deleted from the printer hard disk accessory after the user releases it for printing If you want to delete the job without printing it use this procedure To delete private jobs Press v Use A or to scroll to Scroll to i and press v Use A or to scroll to your job and then press v Use A or to scroll to te Use the numeric keypad to type the PIN and then press v and then press v E should have next to it oa Ff O N Storing a print job The user can download a print job to the printer hard disk accessory without printing it The user can then print the job at any time through the printer control panel For example a user might want to download a personnel form calendar time sheet or accounting form that other users can access and print To store a print job on the hard disk accessory select the Stored Job option in the driver when printing from the printer The stored job feature uses available RAM memory on the printer if the printer does not have a hard disk installed For moderate to heavy use of this feature HP recommends installing an optional hard disk To create stored jobs In the printer driver select the Stored Job option and type a user name and job name The job does not print until someone requests it at the printer See Printing a stored job Using the job storage features 81 CAUTION Printing a stored job The
153. menu of the menu to amp see The Sieh might have been set to PCL and a PS job was sent to the printer or vice versa e Data sent to the printer might be corrupt Try sending another file to see if it prints General repeated stapler jam problems e Check to see that the job to be stapled is less than 5 mm 0 1 inch thick e Stapler might have some trapped staple wires that are obstructing the magazine Remove loose staples and paper dust from the inside of the stapler seeTo clear a staple jam from the optional stacker stapler Job has incorrect fonts e Ifyou are printing an EPS file try downloading the fonts contained in the EPS file to the printer before printing Use the HP LaserJet Utility see Software for Macintosh computers e If the document is not printing with New York Geneva or Monaco fonts go into the Page Setup dialog box and select Options to deselect substituted fonts Job is not sent to the correct printer Another printer with the same or similar name might have received the print job Make sure that the printer name matches the name selected in the Chooser see Using the embedded Web server Job prints in Courier the printer default font instead of the font you requested 136 Chapter 6 Problem solving e The requested typeface is not available in the printer or is not present on the disk Use a font download utility to download the desired font e Fonts dow
154. n a manual cleaning page to clean the fuser see Using the printer cleaning page e Replace the print cartridge e Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_ 1 9040 Gray background e Do not use paper that has already been run through the printer e Print a few more pages to see if the problem corrects itself e Turn over the stack of paper in the tray Also try rotating the paper 180 e Atthe printer control panel use the Print quality menu to decrease the toner density setting see System setup submenu e Make sure that the environmental specifications for the printer are being met see Environmental specifications e Replace the print cartridge Correcting output quality problems 129 Toner smear Also see Loose toner e Print a few more pages to see if the problem corrects itself e Try using a different type of paper e Make sure that the environmental specifications for the printer are being met see Environmental specifications e Clean the inside of the printer see Cleaning the printer or go to www hp com support 9050_1j9040 and run a manual cleaning page to clean the fuser see Using the printer cleaning page e Maintenance might be due Check this by printing a copy of the supplies status page see Supplies
155. nce count 000 cece eee 92 To print a configuration page 6 eae 92 Managing the print cartridge cee eee ae 93 Print cartridge authentication 0 teas 93 Non HP print cartridges ee eee 93 Print cartridge storage 1 te eae 93 Checking the toner level 0 0000 c cette 93 Print cartridge Conditions 0 0 teas 94 ENWW Order the print cartridge 1 2 0 cette tees 94 Replace the print cartridge 1 0 0 eens 95 FROCYCING EERE scot Gaede hee eet A EEE ET E ete Gen nee eRe ee ee eed ek te 95 Using the printer cleaning page 1 2 1 eect tee 95 6 Problem solving OVGIVIOW 26455 aaa a ded eee a dS HEGRE EEE Ea D Ree Ree ee heed e a needs 97 Clearing jaMS aen iiis ioia aea eal dk a aie had bag ae ne 98 Clearing jams from the input tray areas 1 2 eee 99 Clearing jams from the duplex printing accessory duplexer 00 005 103 Clearing jams from the output areas 00 eee 105 To clear jams in the 8 bin mailbox 0 2 0 eae 116 Solving repeated paper jaMS 0 000 cee eee 117 Understanding printer messages 0 ce eee 118 Resolving control panel messageS 00 119 Correcting output quality problems 0 0 00 c cece eee 128 Preventing wrinkles on envelopes 0 00 c eee ee tte eee 132 Solving common printer isSueS 2 0 00 teas 133 Using the embedded Web server 0 0 cece ee ete 142 Home p
156. ncies Prepunched Labels see Labels Bond Recycled Color Card stock see Card stock and heavy paper Rough Envelope for Tray 1 only Guidelines for using paper For best results use conventional 75 g m 20 Ib paper Make sure the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges If you are unsure what type of paper you are loading such as bond or recycled check the label on the package of paper Some paper causes print quality problems jamming or damage to the printer Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography and do not use raised letterhead Coated papers and some transparencies can wrap around the fuser roller and possibly cause jams The printer uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with the printer fusing temperature 392 F or 200 C for 0 1 second Resolving issues with paper and other print media Use this section to resolve common problems with paper and other print media Symptom Problem Solution Poor print quality or Too moist too rough too Try another kind of paper between 100 toner adhesion smooth or embossed faulty to 250 Sheffield 4 to 6 moisture problems with feeding paper lot content Dropouts jamming Stored improperly Stor
157. nd remove any paper from this area Carefully check to be sure you have removed all pieces of torn paper To clear jams inside the right door 1 Open the right door 2 Check for paper in the right door area and remove any paper from this area Carefully check to be sure you have removed all pieces of torn paper Clearing jams 99 3 Open the jam access cover Pull out and lift the green tab 4 Remove any paper from this area by pulling it out of the printer 5 Push the green lever down to original position 6 Close the right door To clear jams in Trays 2 and 3 1 Open the tray until it stops 2 Check for paper in the tray area and remove any paper from this area Carefully check to be sure you have removed all pieces of torn paper 100 Chapter 6 Problem solving ENWW 3 Close the tray To clear jams in optional Tray 4 1 Open the vertical transfer door on optional Tray 4 gt 2 Check for paper in this area and remove any paper from this area Carefully check to be sure that you have removed all pieces of torn paper ENWW Clearing jams 101 3 If you did not see any paper in the right access door open optional Tray 4 4 Check for paper in the tray area and remove any paper from this area Carefully check to be sure you have removed all pieces of torn paper 5 Close optional Tray 4 102 Chapter 6 Problem solving ENWW Clearing jams from the duplex printing
158. nd topics using the toolbar buttons Using the shortcut menu commands Getting more out of help Here are some tips on how to find more information when using the HTML Help Viewer To link to another topic a Web page a list of other topics or a program click the colored underlined words To view topics that contain related information click the words Related Topics which may appear at the end of a topic and then click the title of the topic you want To see if a word or phrase contained in a topic is in the index select the word and then press Fil If you are viewing content from the Web in the Topic pane you can click Stop or Refresh on the toolbar to interrupt a download or refresh a Web page If you use a particular Help topic often you can add it to your favorites list Right click the Contents tab or Topic pane for shortcut menu commands To find a help topic Note ENWW In the Navigation pane click one of the following tabs To browse through a table of contents click the Contents tab The table of contents is an expandable list of important topics To see a list of index entries click the Index tab and then type a word or scroll through the list Topics are often indexed under more than one entry To locate every occurrence of a word or phrase that may be contained in a Help file click the Search tab and then type the word Click the contents entry index entry or search results entry to display
159. ng both sides of paper duplexing 1 2 0 0 cece eee 68 Printing on special paper sas eenaa ei wey bile VOR eee Heke eG a Gd Beds 70 Printing on letterhead prepunched paper or preprinted paper single sided 70 Printing on letterhead prepunched paper or preprinted paper double sided 70 Printing labelS 2rd ranr wee mee amp obec ee Ce Se ENTEN EAD 70 Printing on transparencieS 2 0 0 eee eae 71 Guidelines for custom size paper card stock and heavy paper 71 Printing full oleed imageS readind danesa eee eae 71 3 Advanced printing tasks OVENIOW gaeat aat aaa sted aeted toa ene e ended etees eee el ene ee tLe P eee dees 73 Using features in the printer driver 0 0 0 ete 74 Setting the registration 0 ccc ete 75 Using a different first page 1 teeta 76 Including a blank back page 2 0 ec eee 77 Printing multiple pages on one sheet of paper 1 0 0 eee 77 Customizing optional Tray 1 operation 00000 c cee 78 Printing from optional Tray 1 when the loaded paper is requested 78 Manually feeding paper from optional Tray 1 1 2 2 ee ee 78 Specifying paper to print On 1 2 0 eee 79 Benefits of printing by type and size of paper 2 00 e eee ees 79 Using the job storage features 0 00 ce tee ee 80 Printing a private job yese 02 ete ete ee 80 Releasing private JODS eee cresi
160. ng the adjacent fusing area It can be hot 58 Chapter 2 Printing tasks ENWW 3 Locate and lift up the two blue levers Note Return the fuser levers to the down position after printing an envelope 4 Close the left door To print envelopes from a program 1 Load envelopes into optional Tray 1 2 In your program or in the printer driver select optional Tray 1 as the source 3 Set the appropriate envelope size and type For envelope specifications see Paper specifications or go to www hp com support li9050_1j9040 4 If your program does not automatically format an envelope specify Portrait for page orientation CAUTION To avoid a printer jam do not remove or insert an envelope after you begin printing 5 Set margins to within 15 mm 0 6 inch from the edge of the envelope For best print quality set margins for a return and mailing address typical address margins for a Commercial 10 or DL envelope are offered Avoid printing over the area where the three back flaps meet on the back of an envelope 6 To print by type and size of paper see Specifying paper to print on or go to www hp com support lj9050_1j9040 7 Select the standard output bin the default as the output location If you print envelopes to the stacker stacker stapler or multifunction finisher they exit to the face up
161. nloaded to memory are lost when the printer is turned off They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job Disk fonts are not affected by PCL jobs or by turning the printer off e Print a PS Font Page to verify that the font is available If a disk font appears to be missing it might be because a software utility was used to delete the font because the disk was re initialized or because the disk drive is not installed correctly Print a configuration page to verify that the disk drive is installed and is functioning correctly e Print a Disk Directory to help identify available fonts ENWW Situation Solution Job prints on the wrong side of the paper e Make sure you have loaded the paper correctly See Loading input trays or go to www hp com support Ij9050_1j9040 e Ifyou are printing one sided copies load paper into optional Tray 1 with the side to be printed facing up Load paper in Trays 2 3 and optional Tray 4 with the side to be printed facing down e Ifyou are printing two sided copies load paper into optional Tray 1 with the first side to be printed facing down Load paper in Trays 2 3 and optional Tray 4 with the first side to be printed facing up Job was not duplexed e Printa configuration page to ensure that the duplex printing accessory is installed properly see Configuration page e Make sure the duplex printing accessory has been c
162. ns PDEs and the HP LaserJet Utility for use with Macintosh computers The embedded Web server can be used by Macintosh computers if the printer is connected to a network PostScript Printer Description Files PPDs and Printer Dialog Extension PDEs Use PPDs in combination with the PostScript drivers to gain access to the printer features and allow the computer to communicate with the printer An installation program for the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that is provided with the operating system 22 Chapter 1 Printer basics ENWW Note Note ENWW HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver Use the illustrated screens to select the printer features that you want Use the HP LaserJet Utility to perform the following tasks name the printer assign it to a zone on the network and download files and fonts configure and set the printer for Internet protocol IP printing The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment Installing the printing system software The following sections contain instructions for installing the printing system software The printer comes with printing system software and printer drivers on a CD ROM The printing system software on the CD ROM must be installed to take full advantage of the printer features
163. nside a print job by an edge to edge PJL variable ENWW Configure device menu 169 Item Values Explanation Select the version of Courier font to use The internal Courier font available on the HP LaserJet 4 Series printers The internal Courier font available on the HP LaserJet III Series printers Both fonts are not available at the same time The Wide A4 setting changes the number of characters that can be printed on a single line of A4 paper Up to 80 10 pitch characters can be printed on one line Ht Up to 78 10 pitch characters can be printed on one line Select to print the PS error page when PS errors occur Select G to print the PDF error page when PDF errors occur PCL submenu ltem Values Explanation Sto 128 Sets vertical spacing from 5 to 128 lines for default paper size Enter the value using the numeric keypad Allows the user to select default page orientation Note It is best to set the page orientation from the printer driver or software application Driver and software settings override control panel settings Internal fonts s Or Fonts stored in one of the three DIMM slots The printer assigns a number to each font and lists them on the PCL Font List See PCL or PS font list The font number appears in the Font column of the printout Using the numeric keypad or and Y e
164. nt In Windows programs also click Properties 7 Inthe paper source box select the paper type and size or select the tray from which you want paper pulled See Specifying paper to print on 8 Select any other settings that you want such as duplexing if an optional duplexer is installed in the printer watermarks or different first page For more information about these settings see the tasks in this section and in the next section Advanced printing tasks 9 The standard output top bin is the default output location Use this location for output of standard types of media For labels transparencies and heavy paper use the left output bin Or you can select an optional output accessory such as the stacker or stacker stapler 10 Select the Print command to print the job 54 Chapter 2 Printing tasks ENWW Selecting the output bin ENWW The printer has several output locations the standard top bin the left output bin and the optional output devices The left output bin 1 located on the left side of the printer holds up to 100 sheets of paper The standard top bin 2 is located at the top of the printer and is the factory default bin This bin can receive up to 500 sheets of paper in the correct face down order as they exit the printer A sensor causes the printer to stop when the paper bin is full Printing continues when you empty or reduce the amount of paper in the bin Stacker or stacker stap
165. nter a value This item might not appear depending on the font selected Variety of available symbol sets 170 Appendix B Control panel menus Select any one of several available symbol sets from the printer control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters ENWW ENWW Item Values Explanation Select to append a carriage return to each line feed encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code This option allows the user to append the required carriage return to each line feed When set to E form feeds are ignored if the page is blank Print quality submenu Some items in this menu are accessible from a software application or from the driver if the appropriate driver is installed Driver and software settings override control panel settings For more information see Using features in the printer driver Item Values Explanation Shift the margin alignment to center the image on the page from top to bottom and left to right You can also align the image on the front with the image printed on the back List of paper Configure the fuser mode associated with each paper type types The fuser mode can only be changed from this menu option in the control panel Utilizes the optim
166. o clear jams in optional Tray 4 e Ensure that paper specifications are within recommended range See Paper specifications or go to www hp com support lj9050_1j9040 e Make sure the paper guides are adjusted properly and are not skewed See Loading input trays or go to www hp com support lj9050_1j9040 e Perform preventive maintenance if requested by the printer Printer does not recognize the duplex printing accessory e Printa configuration page to ensure that the duplex printing accessory is installed properly see Configuration page e Turn the printer off Remove and reinstall the unit Turn the printer on e Make sure that the duplex printing accessory has been configured in the printer driver Printer does not recognize the hard disk Turn the printer off and verify that the hard disk is inserted correctly and is securely fastened Printer does not recognize optional Tray 4 e Make sure you selected optional Tray 4 in the printer driver see Printer software Turn the printer off and then on Make sure the power cord is plugged into optional Tray 4 If the printer still does not recognize optional Tray 4 contact your dealer or authorized HP service provider Printer does not recognize stapler 138 Chapter 6 Problem solving Check the cable to the stapler Make sure it is properly connected at both ends ENWW Situation Solution Printer draws paper from the wrong t
167. ompliance 191 envelopes default image size setting 168 loading 53 57 margins 59 156 printing 36 57 sizes supported 157 specifications 161 storing 162 wrinkles troubleshooting 132 environmental protection information 191 environmental specifications 164 EPS files troubleshooting 136 equivalence table paper 153 erasing disk 86 error messages alphabetical list 119 control panel lights 16 numerical list 123 settings 174 troubleshooting 118 Ethernet cards supported 9 event log embedded Web server page 142 information on 146 151 printing 151 viewing 180 expansion slots DIMMs 181 182 EIO 9 Installed Personalities and Options 146 F face down bin See standard top bin face up bin See bins output factory default settings restoring 179 faded print troubleshooting 129 FastRes 7 172 Favorites tab adding help topics 200 shortcut keys 197 features drivers 20 job retention 80 printer 7 software 18 feeding modes trays 78 79 file directory printing 144 166 finding help topics 199 200 finisher multifunction See multifunction finisher firmware error messages 124 upgrading 9 first page different paper for 76 speed specifications 7 speed troubleshooting 136 flash memory DIMMs part numbers 12 DIMMs upgrading 181 installing 185 slots 182 flashing lights control panel 16 paper handling devices 17 Index 205 folding booklets 66 font DIMMs part numbers 12 fonts Courier settings 170 EPS files troublesh
168. on drivers that come with the www hp com go e HP Toolbox Mac OS webjetadmin for the latest e LaserJet Utility available HP Web Jetadmin software from the Internet a e HP Jetdirect Printer Installer printer management utility for UNIX available for for Mac OS users download from e HP Toolbox for Mac OS X www hp com support v10 2 and later net_printing 28 Chapter 1 Printer basics ENWW Note ENWW Communicating by using an optional HP Jetdirect print server If you purchase an optional HP Jetdirect internal print server and you cannot communicate with the printer over the network check ihe e of ne print server Check the Jetdirect configuration page for the message 1t To print a configuration page 1 Press v 2 Use Aor to scrollto 3 Use A or to scroll to F For troubleshooting information see the documentation that came with the print server r and then press v and then press v Communicating by using the HP Jetdirect embedded print server The HP LaserJet 9040n 9050n and the LaserJet 9040dn 9050dn have an embedded print server If you cannot communicate with the printer over the network check the operation of the embedded print server Check the embedded Jetdirect configuration page for the message 1 2 and for the correct network configuration settings See To print a configuration page oe instructions Verify that the print server was able to link to the network automatically
169. on or recommended action The job is too large to staple The job will be printed unstapled Reduce the number of pages in the job to staple The job height is greater than the finisher capacity The page content is too large to be saddle stitched A job cannot be stored on the printer because of a memory disk or configuration problem If job name is unknown insert UNTITLED The tray is in the process of lifting the paper to the top of the tray for feeding The product cannot read or write to at least one supply e label or a supply e label is missing Reinstall the supply or install a new supply The internal clock on this product is not working The printer still prints but a prompt appears to set the date and time whenever the printer is turned off and then turned on Time stamping for documents and events might also be affected To resolve this issue contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ j9040 Remove jammed paper from the specified location see Clearing jams Open and close the front door to clear the message If the message persists after all jams have been cleared a sensor might be stuck or broken Contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ j9040 alternates with The printer received more data than can fit in its
170. onfigured in the printer driver e Make sure that the software is not overriding the printer driver setting Job was not stapled Jobs sent to the stapler might not be stapled for one or more of the following reasons e One page jobs will not be stapled e The stapler is out of staples and is set to OH e The wrong size or type of paper was ies for the job e More than 50 pages were sent to the stapler exceeding its capacity The stapler has bent or broken staples in the stapler head A staple jam was recently cleared up to two sequential jobs might not be stapled e The job was sent to a bin other than the stapler bin because the wrong size or type of paper was used for the job e The interface cable to the stapler unit might be defective or not connected properly Job went to a different location than was expected The wrong size or type of paper was used for the job See Configuring the trays by using the Paper Handling menu or go to www hp com support li9050_1j9040 Last page did not print and the Data light is on Make sure that you are using the correct printer driver Complex print job might still be processing Printer might be waiting for the end of a file that did not come with the job Press to send it e Make sure the printer is not paused Make sure that F appears on the control panel display e Pull out the print cartridge and check for paper Reseat the print cartri
171. ons at the printer and computer or network port Try your I O cable on a system that you know works Check that the correct interface cable was selected and is securely connected to both the printer and the computer If the cable is not correctly configured see the HP LaserJet 9050 9040 Series Printer Getting Started Guide for configuration information e If connected to a network print a Jetdirect configuration page to check for interface or network problems see Configuration page Printer is usually slow to respond e Printer speed is highly dependent on how your software application is set up which printer driver you are using and how much traffic is on the network See the getting started guide for configuration information e You might need to add more memory see Installing memory and fonts Printer port problem Check that your computer port is configured and working properly One way to check this is to connect another printer to that port on your computer and print from a program you know works Printer prints only part of a page or document The connection has been broken during transmission If you move the portable device during transmission the connection can be broken IRDA compliant devices are designed to recover from temporary connection interruptions You have up to 40 seconds to re establish the connection depending on the portable device being used Solving common printer issues 139 Situa
172. ooting 136 included 8 lists printing 144 149 166 PCL settings 170 storing on hard disk 9 troubleshooting 134 140 form lines settings 170 fraud Web site 93 front door jam locations 98 locating 14 front to back registration 75 full bleed images printing 71 fuser area clearing jams 105 fuser error messages 125 fuser levers setting 58 59 fuser modes 171 G garbled pages troubleshooting 136 glossy paper HP 154 gray background troubleshooting 129 160 guidelines paper 156 160 H hard disk erase security feature 86 error messages 120 features 9 file directory printing 144 166 information page 149 installing 189 job retention 80 173 not recognized 138 part number 12 heavy paper fuser mode 171 printing 71 specifications 162 help control panel 118 copying topics 200 drivers 20 favorite topics 200 finding topics 199 200 key control panel 15 printing topics 200 shortcuts 195 201 using Help Viewer 199 Help Viewer shortcut keys 195 using 199 home pages embedded Web server 142 HP Driver Preconfiguration 19 HP FastRes 7 HP fraud Web site 93 HP Jetdirect print servers ElO menu 175 error messages 127 information page 150 part numbers 13 troubleshooting 29 HP LaserJet Monochrome Transparencies 154 HP LaserJet Paper 155 HP LaserJet Soft Gloss Paper 154 HP LaserJet Utility 23 206 Index HP MultiPurpose Paper 155 HP Office Paper 155 HP Office Recycled Paper 155 HP OpenVMS drivers 20 HP Premium Choic
173. or face down This bin also provides stapling for up to 50 sheets of paper per document The upper bin is the default output bin when the multifunction finisher is attached The lower bin 4 is the lower bin on the multifunction finisher This bin provides folding and saddle stitching of booklets that contain up to 10 sheets of paper Selecting an output location It is recommended that you select an output location bin through your program or printer driver Where and how you make selections depends on your program or printer driver If you cannot select an output location from the program or printer driver set the default printer output location from the printer control panel To select an output location from the control panel 1 Use A or to scroll to Use A or to scroll to F Use A or to scroll to F Use A or to scroll to the output bin or device you want and then press Your network administrator might have changed the name of the device An asterisk appears next to your selection va and then press v an and then press v A OO N 56 Chapter 2 Printing tasks ENWW Printing envelopes CAUTION Note ENWW You can print on envelopes by using optional Tray 1 which holds up to 10 envelopes Many types of envelopes can be printed on from optional Tray 1 Printing performance depends on the construction of the envelope Always test a few sample envelopes before purchasing a large quantity For
174. or go to www hp com support j9050_ 1 9040 If paper is outside of the recommended specifications problems can occur 6 The printer might be dirty Clean the printer as described in Cleaning the printer or go to www hp com support Ij9050_1j9040 7 Check that all damaged or jammed paper is removed from printer If the jams continue contact your HP authorized service provider See the HP support flyer or go to www hp com support Ij9050_1j9040 Clearing jams 117 Understanding printer messages Note 118 Chapter 6 Problem solving Printer Nee eee appear on the printer control panel display to H the normal status of the printer such as Fre Job or an error condition such as i that needs attention Resniving control panel messages lists messages that require attention or that might raise questions Messages are listed in alphabetical order with numeric messages at the end of the list Not all messages are listed because some such as F are self explanatory and ettings in submenu on the printer control panel see Some printer messages are affected by the the E menu in the System setup submenu Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors Certain control panel messages alternate with instructions about using the online Help system Whenever a appe
175. or settings 173 capacities 8 157 error messages 121 features 8 included 8 jam locations 98 jams clearing 99 loading 36 locating 14 orientation paper 49 paper path test 152 paper sizes supported 157 part numbers 10 registration 75 171 registration calibration 75 selecting 79 settings viewing 146 size error messages 124 troubleshooting 134 139 ENWW troubleshooting checklist 133 control panel 133 control panel messages 118 curled pages 131 faded print 129 fonts 134 140 gray background 129 HP Jetdirect printer servers 29 jams clearing 98 jams frequent 117 lights control panel 16 lights paper handling devices 17 lines 129 Macintosh 141 manual feed 134 138 missing data 135 networks 137 pages not printing 134 paper 160 paper path test 152 partial pages 136 paused printing 139 ports 139 140 printer sending to 136 PS print jobs 140 quality 128 repeating defects 130 skew 131 software 135 specks 129 speed 139 staple jams clearing 110 staple jams frequent 136 stapling 137 stopped printing 140 toner smear 130 trays 134 TrueType fonts included 8 two sided printing layout options 69 loading paper 49 printing 68 settings 169 troubleshooting 135 137 typefaces See fonts types paper 160 default setting 169 fuser modes 171 selecting trays by 79 tray settings 167 U uninstalling software 26 UNIX carriage return settings 171 HP Jetdirect Printer Installer utility 27 support 18 Update Now button
176. orks RJ 45 only embedded 10 100Base TX on the HP LaserJet 9040n 9050n and 9040dn 9050dn models is standard e HP 680n Wireless 802 11b J6058A connectivity e HP Jetdirect 625N Print Server J7960A for Fast Ethernet 10 100Base TX networks Maintenance kit Printer e The kit contains two Type 1 C9152A for maintenance kit rollers seven Type 2 rollers one 110 V models transfer roller assembly and one 9153A for fuser assembly 220 V models ENWW Features and benefits of the printer 13 External view of printer and accessories ONoah WD Standard top bin face down output bin Optional Tray 1 Right door Vertical transfer door Optional Tray 4 Tray 3 Tray 2 Left door behind output device 9 Optional duplex printing accessory duplexer inside of the printer 10 Optional output device 3 000 sheet stacker 3 000 sheet stacker stapler multifunction finisher or 8 bin mailbox 11 Upper bin face up output bin shown on optional output device 12 Front door 13 Left door 14 EIO slot 1 15 EIO slot 2 16 Power cord 17 Tray 4 output power Note For specific information about the output bins for each optional output device see Selecting the output bin 14 Chapter 1 Printer basics ENWW Layout and basic operation of the control panel ENWW The control panel includes three light emitting diode LED indicator lights four navigation buttons dedicated Help two job s
177. ort flyer or go to www hp com support 9050_ j9040 An obstruction prevents the tray specified by from lifting paper properly for feeding If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support Ij9050_ j9040 A problem exists with the printer firmware To continue turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support 9050_ j9040 alternates with A scan buffer error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support Ij9050_ j9040 alternates with An error occurred in the printer nonvolatile memory NVRAM and one or more printer settings has been reset to its factory default Printing can continue but there might be some unexpected functions because an error occurred in permanent storage Pressing should clear the message If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support I 9050_ j9040 alternates with The printer NVRAM is full Some settings saved in the NVRAM might have been reset to the factory defaults Printing can
178. ot available Load the requested paper into optional Tray 1 Press to use a type and size that is available in another tray The tray is empty or is configured for a different size of paper than the size that was requested Load the requested paper into optional Tray 1 3 To override the message press v if the desired paper is available in another Fo tray alternates with Press v to use a type and size that is available in another tray The STOP button was pressed but there is no active job or buffered data to cancel The m to the age appears for approximately two seconds before the printer returns state alternates with The printer has detected that the supply is not a genuine HP cartridge and the message appears for approximately 30 seconds before the printer is returned to the wy State If you think you purchased an HP print cartridge go to www hp com go anticounterfeit Any printer repair that is required as a result of using a non HP print cartridge is not covered under the printer warranty The print cartridge is low and the setting in the P submenu is set to E Approximately 2 weeks of typical printing capacity remains in the cartridge This offers sufficient time to order a new cartridge Resolving control panel messages 121 Message Explanation or recommended action The product is paused but no errors exist The product will continue to rec
179. pecific buttons a numeric keypad and a graphical display capable of showing up to four lines of text 000 000 000 c Callout Button Function number 1 MENU Enters or exits the menus 2 gt Backs up one step from a selection or from a keypad entry Back Arrow 3 A Navigates to the previous item in the list Up Arrow 4 w e Saves the selected value for that item An asterisk appears next SELECT to the selection indicating that it is the new default Default settings remain when the printer is turned off or is reset unless you reset all factory defaults from the F menu e Prints one of the printer information pages from the control panel 5 NUMERIC KEYPAD Can be used to specify numeric values 6 C Returns a numeric entry to its default value Clear 7 vy Navigates to the next item in the list Down Arrow 8 Gets help about the message that currently appears Help Layout and basic operation of the control panel 15 Note Callout Button Function number 9 STOP Brings up the 3 e Cancel the current print job e Pause the printer e Resume printing if the printer was paused menu with the following options Interpreting control panel lights Callout Light Indication number 10 Attention Off The printer has no error On The printer has a critical error Turn the printer off and then on Blinking Action is required See the control pane
180. placing 95 status viewing in HP Toolbox 32 storing 93 supplies status page 147 toner level checking 93 usage information 148 cartridges staple error messages 122 part numbers 11 characters dropouts troubleshooting 129 misformed troubleshooting 130 Chooser Macintosh 141 cleaning page printing 95 cleaning the printer 90 clearable warnings settings 174 clipped margins troubleshooting 134 clock setting 173 clothing toner on 90 collation features 74 complex pages troubleshooting 123 configuration page information on 146 Jetdirect 29 printing 144 166 viewing from embedded Web server 142 Configure device menu 168 configure printer page embedded Web server 143 connectivity options 9 consumables See supplies contact information page embedded Web server 143 Contents tab shortcut keys 196 control panel blank troubleshooting 133 buttons 15 Configure device menu 168 Diagnostics menu 180 ElO menu 175 help system 118 VO menu 175 Information menu 166 language selecting 133 174 lights 16 locked menus 16 menu map printing 145 166 menus 165 messages 118 Paper handling menu 167 Parallel input submenu 175 PCL menu 170 Print quality menu 171 Printing submenu 168 Resets 179 Retrieve job menu 166 Service menu 180 settings changing 16 settings overriding 74 System setup submenu 173 copies number of 168 count printer maintenance 92 204 Index counts page 146 151 Courier fon
181. printer and its configuration Printing a paper path test The paper path test can be used to verify that various paper paths are working properly Overview 97 Clearing jams If a paper jam message appears on the printer control panel look for paper in the locations that are indicated in the following graphic You might need to look for paper in locations other than those that are indicated in the paper jam message If the location of the paper jam is not obvious look first in the front door area After looking at the graphic you can go to the procedure for clearing the jam When clearing jams be very careful not to tear the paper If a small piece of paper is left in the printer it could cause additional jams If jams are a recurring problem see Solving repeated paper jams Note Loose toner might remain in the printer after a paper jam and cause output quality problems These should clear up within a few pages Jam locations Standard top bin face down output bin Optional Tray 1 Right door Vertical transfer door Optional Tray 4 Tray 3 Tray 2 Left door behind output accessory Duplexer inside the printer 10 Optional output device 11 Front door and print cartridge area 12 Upper bin face up output bin ONDON 98 Chapter 6 Problem solving ENWW ENWW Clearing jams from the input tray areas To clear jams in optional Tray 1 1 Check for paper in the optional Tray 1 area a
182. printing 71 specifications 161 Tray 1 bad connection error message 119 capacity 8 custom size paper specifications 71 envelopes loading 53 57 error messages 121 feeding modes setting 78 first page different paper for 76 fuser levers setting 58 59 jam locations 98 jams clearing 99 labels loading 53 loading 36 loading paper 49 locating 14 manual feed messages troubleshooting 138 manual feed mode 78 paper sizes supported 157 part number 10 registration 75 ENWW Tray 2 capacity 8 custom size paper specifications 71 jam locations 98 jams clearing 100 loading custom size paper 45 loading paper orientation 50 loading standard size paper 39 42 locating 14 paper sizes supported 157 registration 75 settings 167 troubleshooting 134 Tray 3 capacity 8 custom size paper specifications 71 jam locations 98 jams clearing 100 loading custom size paper 45 loading paper orientation 50 loading standard size paper 39 42 locating 14 paper sizes supported 157 registration 75 settings 167 troubleshooting 134 Tray 4 capacity 8 custom size paper specifications 71 jam locations 98 jams clearing 101 lights status 17 loading custom size paper 45 loading paper orientation 50 loading standard size paper 39 42 locating 14 not recognized 138 paper sizes supported 157 part number 10 power troubleshooting 138 registration 75 settings 167 troubleshooting 134 trays action not currently available error message 119 behavi
183. printing is off See your program help for more information Printing on special paper 71 72 Chapter 2 Printing tasks ENWW ENWW Advanced printing tasks Overview This section presents these advanced printing tasks Using features in the printer driver Setting the registration Using a different first page Including a blank back page Printing multiple pages on one sheet of paper Customizing optional Tray 1 operation Specifying paper to print on Using the job storage features e Printing a private job Storing a print job e QuickCopying a job e Proofing and holding a job Overview 73 Using features in the printer driver Note When you print from a software program many of the printer features are available from the printer driver To gain access to Windows printer drivers see Gaining access to the printer drivers Settings in the printer driver and software program generally override control panel settings Software program settings generally override printer driver settings Printer collation The printer collation feature allows multiple original prints mopying that provide you the following advantages reduced network traffic e faster return to the software program e all original documents Saving printer setup information Printer drivers allow you to save the printer settings you use most often as the default settings For example the driver might be set to print on 2 sides duplex Al
184. r driver Where and how you make selections depends on your program or printer driver If you cannot select the stapler from the program or printer driver select the stapler from the printer control panel To select stapling as the default from the control panel From the state use A or W to scroll to er Peuige menu and then press Use A or W to scroll to the stacker stapler and then press v Use A or W to scroll to amp e and then press v Select the number of staples that you want as a default Use A or to scroll to Print va and then press v oa fF WA N Use A or W to scroll to the output bin or device you want and then press v An asterisk appears next to your selection 60 Chapter 2 Printing tasks ENWW Loading staples Load staples using this procedure To load staples 1 Move the stacker stapler away from the printer ENWW Using the optional stacker stapler 61 4 Insert the new staple cartridge so that it snaps into place 62 Chapter 2 Printing tasks ENWW Using the optional multifunction finisher ENWW See the HP LaserJet 9040 9050 Getting Started Guide at www hp com support 9050_ 9040 for more information about the following topics Stapling documents e Saddle stitching e Printing booklets e Adding a cover to a booklet Output features The optional multifunction finisher provides the following output features Stacks up to 1
185. r specifications Make sure that the environmental specifications for the printer are being met see Environmental specifications Try printing to a different output bin If media is lightweight and smooth try using a law fuser mode to pecs me heat in the fusing process At the printer control panel use F Modes in the F t menu see Print quality submenu Wrinkles or creases Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the printer are being met see Environmental specifications Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that paper is loaded correctly all adjustments have been made and the paper is under the corner tabs see Orienting media Make sure that paper type and quality meet HP specifications See Paper specifications If envelopes are creasing try storing envelopes so that they lie flat Correcting output quality problems 131 Preventing wrinkles on envelopes If envelopes are wrinkled when printed first ensure that you are using supported types of envelopes Then use the following procedure to move the fuser levers to the higher position while printing the envelopes To prevent wrinkles on envelopes 1 Open the left door If an optional output device is installed first slide it away from the printer WARNING Avoid touching the adjacent fusing area It can be HOT 2 Locate and l
186. ray Be sure your program is selecting the correct paper size or type Make sure that the driver for your program is correctly installed configured and capable of requesting the appropriate paper size and type e The size of paper requested is not loaded in the tray selected The printer draws paper from the next default tray that contains the correct size Load the correct paper in the tray and make sure the tray is adjusted correctly Load the tray with enough paper to complete the print job To always p rint from the requested tray set to e If you selected Tray 2 3 or optional Tray 4 and did not turn the printer off when installing it the printer does not recognize it and draws paper from the next default tray source Turn the printer off and then back on and the printer will recognize the tray Printer interface problems Print a configuration page from the printer control panel to verify that the interface configurations shown on the printout match those on the host computer see Configuration page Printer is paused Press Stop Press and W to select and then press Printer is off or not connected to an active power source Make sure that all power cables are firmly plugged in to both the printer components and an active power source Make sure the printer is on Printer is ready but not receiving data the Data light does not blink e Check for loose I O cable connecti
187. rennin rarei rE ete ete 81 Deleting a private job cerier veriseim iranien ee teens 81 Storing a PrINt JOD ecceece adele a eh dg Sale Gee dp ie ee a PEN Pe ee 81 Printing a stored job 2 0 ce eee ae 82 Deleting a stored Job 1 2 ee tenets 82 QuickCopying a j ba sera tangas bo ees ied eae ee CEG Woe eae eee 82 Printing additional copies of QuickCopy jobs 0 00 c eee eee 83 Deleting a QuickCopy job 1 20 0 0c eee 83 Proofing and holding ajob 1 0 0 ce tetas 83 Printing the remaining copies of a held job 0 0 eet eee 84 Deleting a held job 2 2 0 ce ete ete nee 84 4 Security features OVEIVIEW fic ies hai ie da ahaa dats a a a a a Den dled a dealt dak aas 85 Secure Disk Erase wicca eee eee ee ee ne Ce en ee One ed ee ee ke 86 Affected datan mesae toca coi Reeds pals Poet abe aes ae pets anaes h alse eee Pea uae nce See 86 Gaining access to Secure Disk Erase 1 0 0 cee 86 Additional information 0 0 0 cc ee eee eens 86 SOCUMLY TOCK sc eae Ghee oh iain Ne hacksaw sags aa WKS ae Winnie Call ADA we od aa WE ec a cee ae 87 Job storage features 2 0 2 2 0 eee eee 87 5 Printer maintenance OVGEWVIOW suc aaa gia nodes cheese tobe Rech aa E E E Aa E dhewsne dia diwek a aa a 89 Cleaning the printer 2 0 ett 90 General Cleaning daadaa a oe aadi aa tl aad ata ke wid ee doe eee bee ee 90 Printer maintenance kit 2 2 0 cee eee eee 92 To reset the printer maintena
188. rint cartridge and check for paper Reseat the print cartridge e Open Trays 2 and 3 Make sure that the appropriate paper is loaded See Loading input trays or go to www hp com support 1 9050 1 9040 Close the trays Driver might not be set up to print on both sides of the paper Make sure that the option to print on both sides of the paper is properly configured in the driver Duplex printing accessory jams Make sure that you are using the supported paper weights and sizes See Paper specifications or go to www hp com support lj9050_1j9040 Solving common printer issues 135 Situation Solution First page takes much longer to print than following pages Make sure that the printer control panel shows Set the Sleep feature for a longer time period see Configuration page If a page takes longer to print due to complex formatting commands changing the Sleep setting might not improve print speed You might want to simplify the page Garbled pages print there are overprints or only a portion of a page prints Make sure that your program is configured for the correct printer Replace the printer interface I O cable with a cable that you know works to see if the cable is defective e Your parallel printer cable might be defective Use a high quality cable See the HP support flyer or go to www hp com support 19050 j9040 for an HP cable part number l th T item in th sub
189. rinted letterhead paper When Alternate Letterhead mode is enabled and media type Letterhead or Preprinted is selected you must orient the media for two sided duplex printing For more information see Alternate Letterhead mode 52 Chapter 2 Printing tasks ENWW Type of media Tray Duplexed Media Orientation Labels Letter A4 size Tray 1 No Long edge toward feed direction side to be sheets or only Never duplex printed on facing up transparencies Envelopes Tray 1 No Short edge toward feed direction side to be only Never duplex printed on facing up and the postage end toward the printer If height of envelope is greater than 190 mm 7 5 inches feed flap first Otherwise feed the flap toward the rear of printer When Alternate Letterhead mode is enabled and media type Letterhead or Preprinted is selected you must orient the media for two sided duplex printing For more information see Alternate Letterhead mode Alternate Letterhead mode Windows drivers include an Alternate Letterhead mode which is configured in the Device Settings portion of the printer properties in the Windows control panel This mode causes all print jobs with media types of Letterhead and Preprinted to be treated as two sided duplexed so that you can load paper in the same way for one sided and two sided printing Because the print speed is the same as it is for two sided duplex printing
190. rinter software and product support information go to www hp com support lj9050_1j9040 Software features Automatic configuration Update Now and Preconfiguration features are available with the HP LaserJet 9040 9050 series printers Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5e drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation Some accessories that Driver Autoconfiguration supports are the duplexing unit optional paper trays and dual inline memory modules DIMMs 18 Chapter 1 Printer basics ENWW Note Note ENWW Update Now If you have modified the configuration of the HP LaserJet 9040 9050 printer since installation the driver can be automatically updated with the new configuration in environments that support bidirectional communication Click the Update Now button to automatically reflect the new configuration in the driver The Update Now feature is not supported from the client machine in a Point and Print environment Update Now can be used for locally installed printers and by the Point and Print server HP Driver Preconfiguration HP Driver Preconfiguration is a set of tools that you can use to customize and distribute HP software in managed corporate printing environments By using HP Driver Preconfiguration information technology IT administrators can preconfigure th
191. rs The following drivers are not included on the CD ROM but are available from the Internet or from HP Customer Care e OS 2 PCL 5e 6 printer driver OS 2 PS printer driver UNIX model scripts Linux drivers HP OpenVMS drivers The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available in Traditional Chinese Simplified Chinese Korean or Japanese The HP OpenVMS drivers are available from h71000 www7 hp com Choose the correct printer driver for your needs Select a printer driver based on the way that you use the printer Certain printer features are available only in the PCL 6 drivers See the printer driver Help for available features e Use the PCL 6 driver to take full advantage of the printer features For general office printing the PCL 6 driver is recommended to provide optimum performance and print quality e Use the PCL 5e driver if you need backward compatibility with previous PCL printer drivers or older printers e Use the PS driver if you are printing primarily from PostScript specific programs such as Adobe and Corel for compatibility with PostScript Level 3 needs or for PS font DIMM support The printer automatically switches between PS and PCL printer languages Printer driver Help Each printer driver has help screens that can be activated by clicking the Help button pressing the F1 key or clicking the question mark symbol in the upper right corner in the printer driver
192. rtridge use two hands when removing it from the printer Do not expose the print cartridge to light for more than a few minutes Cover the print cartridge when it is outside of the printer If toner gets on your clothes wipe it off with a dry cloth and wash your clothes in cold water Hot water sets toner into fabric 90 Chapter 5 Printer maintenance ENWW 3 With adry lint free cloth wipe any residue from the paper path area the registration roller and the print cartridge cavity ENWW Cleaning the printer 91 Printer maintenance kit Note The printer maintenance kit is a consumable and is not covered under warranty To ensure optimum print quality HP recommends that the printer maintenance kit be used approximately every 350 000 pages You might need to replace the kit more often depending on the type of printing you do If you have questions about how frequently you should use a maintenance kit contact the support center at www hp com support j9050_ j9040 When the message appears on the control panel you need to purchase a printer maintenance kit and install the new parts The part number for the 110 V kit is C9152A The part number for the 220 V kit is C9153A The printer maintenance kit contains two Type 1 rollers seven Type 2 rollers one transfer roller assembly and one fuser assembly Complete instructions for installing the kit components are included in the printer maintenance kit box
193. s Printer display is in the wrong language or shows unfamiliar characters Reconfigure the control panel display language See the Getting Started Guide or press while simultaneously pushing the power switch ON Hold w unti i appears and then release v Use and to select the appropriate language Press to save your selection The control panel display will indicate that the printer is ready to use If the new language does not appear in the display you might not have pressed w to save your new selection Printer is not working at all Plug the AC power cord firmly into the grounded power receptacle and into the printer Be sure the power source is energized Printer is turned on but internal fans are not running Make sure the line voltage is correct for the printer power configuration See the plate next to the power receptacle on the back of your printer for voltage requirements If you are using a power strip and its voltage is not within specification plug the printer directly into the power receptacle Printer voltage is not correct Make sure line voltage is in the correct range See the product label next to the power receptacle on the back of the printer for voltage requirements Solving common printer issues 133 Situation Solution A page fails to print Set Fi H and then send the job again to print a PS error page if this does not identify the problem
194. s troubleshooting 140 PostScript Printer Description Files PPDs Macintosh 22 power cord locating 14 power specifications 163 PPDs Macintosh 22 preconfiguration driver 19 Premium Choice LaserJet Paper 154 preprinted paper fuser mode 171 printing on 70 prepunched paper fuser mode 171 loading 52 printing 70 print cartridges authentication 93 error messages 119 121 122 features 8 low 174 non HP 93 121 ordering 94 out settings 174 part numbers 11 154 recycling 192 removing 90 replacing 95 status viewing in HP Toolbox 32 storing 93 supplies status page 147 toner level checking 93 usage information 148 print jobs canceling 16 print jobs resuming 16 print quality cleaning page printing 95 settings 171 troubleshooting 128 Print quality menu 171 print servers ElO menu 175 error messages 127 Jetdirect page 150 part numbers 13 troubleshooting 29 Printer Dialog Extension PDEs Macintosh 22 210 Index printer drivers autoconfiguration 18 features 20 help 20 included 19 preconfiguration 19 saving settings 74 settings 21 settings overriding 74 troubleshooting 135 troubleshooting Macintosh 141 Update Now button 19 printer languages automatic switching 20 default setting 174 error messages 119 included 8 list of installed printing 146 printer maintenance kit ordering 122 part numbers 13 replacing 92 status 147 printer status page embedded Web server 142 printing basic instructions 54 private jobs
195. s ENWW Note ENWW Item Options Values Explanation Specifies wether the current security setting s on the print server will be saved or reset to factory defaults Ho default The current security settings are maintained YES Security settings are reset to factory defaults Resets submenu The print server will automatically configure itself to match the network s link speed and communication mode If it fails F is set 10Mbps half duplex operation 10Mbps full duplex operation 100Mbps half duplex operation 100Mbps full duplex operation Use this menu with caution You can lose buffered page data or printer configuration settings when you select these items Reset the product only under the following circumstances e You want to restore the printer default settings e Communication between the product and computer has been interrupted e You are having problems with a port The items in the current job submenu will clear all memory in the printer while Configure device menu 179 Diagnostics menu Administrators can use this menu to troubleshoot jam and print quality issues ltem Values Explanation Generates a localized LIFO last in first out list of the 50 most recent entries in the error log The printed event log shows error number page count error code and description or personality Allows the user to
196. s in optional Tray 1 See Supported sizes of paper for input and output for supported paper sizes Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure of the printer The extra flaps and strips might cause wrinkling creasing or jams Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope Envelope storage Proper storage of envelopes helps contribute to good print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing Card stock and heavy paper For optimum printer performance do not use paper heavier than 216 g m 58 Ib bond in optional Tray 1 or 199 g m 53 Ib in other trays Paper that is too heavy might cause misfeeds stacking problems jams poor toner fusing poor print quality or excessive mechanical wear Card stock construction e Smoothness 135 to 216 g m 36 to 58 Ib bond card stock should have a smoothness rating of 100 to 180 Sheffield e Construction Card stock should lay flat with less than 5 mm 0 2 inches of curl e Condition Make sure card stock is not wrinkled nicked or otherwise d
197. scroll to 3 Use A and to scroll to 4 Use A and toscroll to the desired stapling option and then press v cE and then press v and then press vw Your stapling options are He a OF Two Staples Using the optional multifunction finisher 63 Loading staples 1 Open the stapler unit door 64 Chapter 2 Printing tasks ENWW 4 Turn the small green knob at the top of the stapler unit clockwise until the staple cartridge moves to the left of the stapler unit CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge If you try to remove the staple cartridge before the blue dot appears in the window you could damage the finisher 5 On the empty staple cartridge squeeze the tabs together and pull the empty cartridge out 6 ENWW Using the optional multifunction finisher 65 Note Slide the stapler unit into the finisher Making booklets You can gain access to the booklet printing feature through some programs such as desktop publishing programs Refer to the user guide that came with your program for information on making booklets If you are using a program that does not support booklet making you can create booklets by using your HP drivers HP recommends that you use your program to prepare and preview your document for printing and hen use your HP driver to print and saddle stitch your booklet Use th
198. scroll to 3 Use A and to scroll to 4 Use A and to scroll to and then press wv You can select a tray by specifying a The default s tray 2 If you want to set the registration for tray 2 go to step 7 Otherwise proceed to the next step 5 Use A and to scroll to 6 Use A and to selecta tray and then press v After selecting a tray the control panel menu and then press v y and then press v and then press v Use amp and to scroll to Follow the instructions on the printed page and then press v Setting the registration 75 Using a different first page To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job The instructions are provided for Tray 1 however you can print a different first page from other trays 1 For Windows select Use different paper for first page in your printer driver Select one tray for the first page and one of the other trays for the remaining pages Place the paper for the first page in the first tray that you selected For manual feed place paper in optional Tray 1 after the job is sent to the printer and the printer requests paper For loading optional Tray 1 place the paper with the side to be printed on facing up the top of the page toward the rear of the printer For Macintosh computers select First from and Remaining from in the Pr
199. ss 142 173 IPX SPX settings 177 J jams 8 bin mailbox 116 clearing 98 duplex printing accessory 103 error messages 123 frequent troubleshooting 117 left door 105 locations 98 multifunction finisher 107 preventing 36 recovery settings 174 right door 99 standard output bin 105 staple frequent 136 staple multifunction finisher 112 staple stacker stapler 110 Tray 1 99 Tray 2or3 100 Tray 4 101 Jetadmin HP Web alerts configuring 95 features 27 firmware upgrades 9 toner level checking from 94 Jetdirect print servers ElO menu 175 error messages 127 information page 150 part numbers 13 troubleshooting 29 job retention error messages 123 features accessing 80 job storage limit setting 173 private jobs 80 proof and hold 83 QuickCopy 82 Retrieve job menu 166 Security Disk Erase 86 stored jobs 81 timeout settings 173 jobs canceling 16 K keys control panel 15 L labels fuser mode 171 loading 53 printing 36 70 specifications 161 landscape orientation setting as default 170 two sided printing 69 language page embedded Web server 143 language control panel 133 174 languages printer automatic switching 20 default setting 174 error messages 119 included 8 list of installed printing 146 LaserJet Monochrome Transparencies 154 LaserJet Paper HP 155 LaserJet Paper HP Premium Choice 154 ENWW LaserJet Soft Gloss Paper 154 LaserJet Utility 23 last page not printing 137 LEDs control p
200. stalling on Windows 23 Macintosh 22 network 27 settings overriding 74 troubleshooting 135 uninstalling 26 special media printing on 36 70 specifications acoustical 164 card stock 162 envelopes 161 environmental 164 labels 161 paper 156 160 power 163 transparencies 161 specks troubleshooting 95 129 speed data transmission settings 175 network settings 179 pages per minute 7 print 164 processor 7 resolution settings 172 troubleshooting 136 139 stacker bins 55 capacity 8 features 60 lights status 17 locating 14 paper sizes supported 158 part number 11 selecting output location 56 Index 211 stacker stapler bins 55 capacity 8 error messages 122 lights status 17 loading staples 61 locating 14 not recognized 138 paper sizes supported 158 part number 11 printing to 60 selecting output location 56 staple jams clearing 110 staple jams frequent 136 stapling troubleshooting 137 standard top bin features 55 jam locations 98 jams clearing 105 locating 14 paper sizes supported 157 staple cartridges error messages 122 loading in multifunction finisher 64 loading in stacker stapler 61 part numbers 11 staple jams frequent troubleshooting 136 multifunction finisher clearing 112 stacker stapler clearing 110 stapling documents troubleshooting 137 using the 3 000 sheet stacker stapler 60 using the multifunction finisher 63 status messages alphabetical list 119 control panel lights 16 numerical list 123 set
201. status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_1 9040 e Replace the print cartridge Loose toner Loose toner in this context is defined as toner that can be rubbed off the page elf paper is heavy or rough try using a high fuser made so that toner tusas more ee onto the paper At the printer control panel use F z in the F Lite menu see Print quality submenu elf you have observed a rougher texture on one side of your paper try printing on the non rough side e Make sure that the environmental specifications for the printer are being met see Environmental specifications e Make sure that paper type and quality meet HP specifications see Paper specifications e Maintenance might be due Check this by printing a copy of the supplies status page see Supplies status page If maintenance is due order and install the printer maintenance kit See the HP support flyer or go to www hp com support j9050_1 9040 Repeating defects e Print a few more pages to see if the problem corrects itself elf the distance between defects is 38 mm 1 5 in or 94 mm 3 8 in the print cartridge might need to be replaced e Clean the inside of the printer see Cleaning the printer or go to www hp com support 1 9050_1j9040 and run a manual cleaning page to clean the fuser see Using the printer cleaning page e Maintenance might be
202. t settings 170 covers booklet 66 creases troubleshooting 131 crop marks printing 71 curl troubleshooting 131 161 Current Page Count 151 custom size paper loading 45 50 51 printing 71 sizes supported 157 tray settings 169 cut off pages troubleshooting 136 D dark setting toner density 172 Data light 16 139 data transmission settings 175 data missing 135 date setting 173 DC controller error messages 125 default settings driver changing 21 number of copies 168 paper type 169 restoring 179 saving 74 defect tables image quality 128 deleting jobs private 81 proof and hold 84 QuickCopy 83 stored 82 density settings 172 device identification page embedded Web server 142 143 device pages embedded Web server 143 Device Status viewing in HP Toolbox 32 diagnostic pages embedded Web server 143 Diagnostics menu 180 different first page 76 different paper size error message 120 DIMMs error messages 125 installing 183 part numbers 12 slots 181 182 verifying installation 188 directory file 144 166 disk erase security feature 86 error messages 120 features 9 file directory printing 144 166 information page 149 installing 189 job retention 80 173 not recognized 138 part number 12 DLC LLC settings 177 doors jam locations 98 left clearing jams 105 locating 14 right clearing jams 99 dots per inch dpi settings 172 dots troubleshooting 95 129 ENWW double sided printing loading paper 49 printin
203. ted the printer might prompt you to move the Custom Standard switch in the tray to another position The printer might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 9 11 To change the type setting use A or W to scroll to the correct type and then press v The message appears for a moment and then the current size and type settings appear 12 Ifthe size and type settings are correct press to accept the settings The tray is ready to use 44 Chapter 2 Printing tasks ENWW Loading custom size paper in Trays 2 3 and 4 Use the following procedure to load custom size paper in the tray CAUTION To avoid a jam never add or remove paper from a tray while printing from that tray 1 Open the tray until it stops 2 Press the tab on the front X paper guide and slide the guide all the way out 3 Press the tab on the left Y paper guide and slide the guide all the way out 4 Load orient the paper according to size Note See Orienting media for instructions on loading preprinted letterhead and prepunched paper 5 Set the Custom Standard switch to Custom ENWW Loading input trays 45 6 Adjust the left Y paper guide by pressing the tab on the guide and sliding the guide until it gently touches the paper 7 Adjust the front X paper guide by pressing the tab on the guide and sliding the guide until it
204. the printer control panel you can print these pages which contain information about the printer configuration Menu map Configuration page Supplies Status page Usage page File Directory page PCL Driver or PS Driver font list To print an information page 1 Pressv Use A or to scroll to t Use A or to scroll to the information page you want and then press v iorn and then press v To print a configuration page 1 Press v Use A or to scroll to t Use A or to scroll to Fi n and then press v am and then press v 144 Chapter 6 Problem solving ENWW Checking the printer configuration ENWW Information about printer configuration can be found in the Getting Started Guide that came with the printer From the printer control panel you can print pages that give details about the printer and its current configuration The following information pages are described here Menu map Configuration page Supplies status page Usage page PCL or PS font list File directory page Jetdirect Event log Paper path test Use this procedure to print these information pages Then see the specific sections below for more information about each page Menu map To see the current settings for the menus and items available on the control panel print a control panel menu map Many of these values can be overridden from the printer driver or program You might want to store the menu map near the printer for
205. then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_1j9040 ENWW ENWW Message Explanation or recommended action A fuser error has occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ j9040 alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_1 j9040 alternates with A temporary printing error occurred Turn the printer off and then turn the printer on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support j9050_ j9040 There is a problem with the printer memory The DIMM that caused the error will not be used The following are the values of Device location On board memory i Slot 1 Slot 2 You might need to reseat or replace the specified DIMM Turn the printer off and then replace the DIMM that caused the error If this message persists contact an HP authorized service or support provider See the HP support flyer or
206. tings 174 troubleshooting 118 status page embedded Web server 142 Status tab HP Toolbox 32 status supplies information page 147 page printing 144 166 viewing in embedded Web server 142 viewing in HP Toolbox 32 Stop button 16 stopped printing troubleshooting 140 storage devices installing 189 management tools 9 storage devices See hard disk stored jobs control panel settings 166 creating 81 deleting 82 error messages 123 options 80 printing 82 Security Disk Erase 86 timeout settings 173 storing envelopes 162 print cartridges 93 printer 164 212 Index supplies error messages 123 ordering 143 part numbers 154 recycling 192 status viewing in embedded Web server 142 status viewing in HP Toolbox 32 supplies status page information on 147 printing 144 166 symbol sets 170 System setup submenu 173 T TCP IP settings 176 178 temperature operating environment 164 temporary printing errors 125 test paper path 152 text troubleshooting dropouts 129 misformed 130 time setting 173 timeout settings held jobs 173 VO 175 Sleep mode 173 toner adhesion problems 160 density settings 172 level checking 93 loose troubleshooting 130 smear troubleshooting 130 specks troubleshooting 95 129 usage information 148 washing off clothing 90 toner cartridges See print cartridges Toolbox HP alerts setting up 96 features 28 31 toner level checking from 94 transparencies fuser mode 171 HP LaserJet 154 loading 53
207. tion Solution Printer prints wrong fonts or formats e The font is not present in the printer and must be downloaded from your program or the proper font DIMM must be installed Check your program to make sure the correct printer driver has been installed and configured To verify that the font you want is available print a PS or PCL font list see Information menu e Your software selected a substitute font for one that is not available in the printer See your software program manual for more information about font selection Printing stops in the middle of the job Check the control panel display for an error message If you are on a network make sure the computer is correctly configured and that there is not a network problem see your network administrator e Check the line voltage to make sure that it is steady and within printer specifications See the HP support flyer or go to www hp com support li9050_ j9040 Turn the printer off and then back on e Check the time out setting in your network program You might need to increase it e f you are trying to copy a file to the printer from the DOS prompt use the copy command COPY filename LPTn B printer port such as LPT1 where n is the port number Note To output the page you might have to send a form feed command from the computer PS print job will not print Check the configuration in the PostScript tab of Windows Check that Protocol is
208. tion provides information about how to order supplies Checking the printer configuration 147 Usage page Use the usage page to obtain information about the page sizes and number of pages printed The usage page contains the following information HP LaserJet 9050 series printer Ca 6 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use 2 Usage Totals indicates types of pages that have been printed the number of single sided pages printed the number of duplexed pages printed and the total number of pages printed 3 Print Mode amp Paper Path Usage indicates the number of times that each print mode has been used the number of times that each input device has been used and the number of times that each output bin has been used 4 Coverage indicates the amount of toner used on a page 148 Chapter 6 Problem solving ENWW ENWW PCL or PS font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on a hard disk or flash DIMM The PS font list shows the PS fonts installed and gives a sample of those fonts The following describes the information that can be found on the PCL font list Font gives the font names and samples Pitch Point indicates the pitch and point size of the font Escape Sequence a PCL 5e programming command is used to select the designat
209. top and then double click the Installer icon This icon is located in the Installer lt language gt folder of the Starter CD ROM where lt language gt is your language preference For example the Installer English folder contains the Installer icon for the English printer software Printer software 25 3 Double click the HP LaserJet Installers folder 4 Follow the instructions on the computer screen 5 Double click the Installer icon for the appropriate language 6 On your computer hard drive double click Applications double click Utilities and then double click Print Center 7 Click Add Printer Select the AppleTalk connection type on OS X 10 1 and the Rendezvous connection type on OS X 10 2 9 Select the printer name 10 Click Add Printer 11 Close the Print Center by clicking the close button in the upper left corner Note Macintosh computers cannot be connected directly to the printer by using a parallel port Installing the software after the parallel cable has been connected If you have already connected a parallel cable to a Windows computer the New Hardware Found Wizard appears when you turn on the computer To allow the Wizard to search the CD and automatically install the printer software 1 Inthe New Hardware Found dialog box click Search CD ROM drive 2 Click Next 3 Follow the instructions on the computer screen 4 Print a Test Page or a page from any software program to make sure that the software is
210. tray to another position The printer might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 10 12 Use A or to select the unit of measure ori and then press 13 Use the numeric keypad or the amp or V keys to specify the front to back dimension and then press vw 14 Use the numeric keypad or the A or cy keys to specify the left to right dimension ang then press The message appears for a moment and then the 7 H FE menu appears 15 To change the ype setting use A or W to scroll to the correct type and then press v The message appears for a moment and then the current size in the dimension that you selected appears 16 Press to accept the settings The tray is ready to use Configuring the trays by using the Paper Handling menu You can configure the paper type and size for the input trays without a prompt on the printer control panel display Use the following procedure to gain access to the Paper Handling menu and configure the trays To configure the paper size for the tray 1 On the control panel press to open the menus 2 Use A or W toscroll to 3 Use A or W toscroll to you want to configure and then press wv E and then press v is the number of the tray that 4 Use A or to scroll to the correct size and then press v Touch MENU to exit the menus
211. uides in the trays 4 From the program or printer driver select the type and size of paper Specifying paper to print on 79 Using the job storage features CAUTION Note Four special job storage features are available for this printer All four are available when a hard disk is installed Private jobs and proof and hold jobs are available in RAM with no hard disk installed e Private jobs When you send a private job to the printer the job does not print until you enter a PIN at the printer e Stored jobs You can download a job such as a personnel form time sheet or calendar to the printer and allow other users to print the job at any time Stored jobs are copied to the optional hard disk and are not deleted if retention space on the printer becomes limited e QuickCopy jobs You can print the requested number of copies of a job and then store a copy of the job on the optional hard disk in the printer Storing the job allows you to print additional copies of the job later e Proof and hold jobs This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies Follow the instructions below to gain access to the job retention features at the computer Then see the specific section for the type of job you want to create If you turn the printer off all QuickCopy Proof and hold and Private jobs are deleted To gain access to the job storage features For Windows 1 On
212. um mode for that media type Normal temperature prints at 50 pages per minute ppm 40 ppm for the HP LaserJet 9040 Lou Low temperature prints at 50 ppm 40 ppm for the a LaserJet 9040 HISHi Raises the temperature prints at 50 ppm 40 ppm for the HP LaserJet 9040 Raises the temperature prints at 32 ppm Mode to print at normal speeds with a 40 second delay added to the beginning of the next job After each 400 pages are printed the first page of that job is printed at a slower speed in order to clean the fuser No defects should be noticeable on the printed page This is not a preferred setting The default value for each paper type is Fi For a complete list of supported paper types see Paper specifications CAUTION If you change the fuser mode to 4i ork be sure to change it back to the default when you are done printing Setting a paper type to i or HIGH2 might shorten the life of some consumables such as the fuser and might cause other failures or jams Configure device menu 171 Item Values Explanation Select the resolution from the following values Produces draft print quality at maximum printer speed 300 dpi dots per inch is recommended for some bitmapped fonts and graphics and for compatibility with the HP LaserJet III family of printers i Produces high print quality at maximum product speed Produces optimum print quality comparabl
213. up to 1 000 sheets of paper e Lower booklet bin Holds up to 50 booklets ENWW Note Note ENWW e Optional 8 bin mailbox A stacker collator or job separator that also provides eight mailboxes that can be assigned to individual users or workgroups for easy identification and retrieval The mailbox can stack 2 000 sheets of A4 or Letter size paper in all the bins e Upper bin face up Holds up to 125 sheets of paper e Bins 1 through 8 face down Each holds up to 250 sheets of paper Connectivity e HP Jetdirect EIO print server cards e Universal serial bus USB serial and LocalTalk e Fast Ethernet 10 100TX e Wireless 802 11b e Parallel B connection e Local area network LAN connector RJ 45 for the embedded print server standard on the HP LaserJet 9040n 9050n and the HP LaserJet 9040dn 9050dn Environmental features e The Sleep setting saves energy meets ENERGY STAR guidelines Version 3 0 See Protecting the environment for more information Firmware updates Use information from the HP Web site to upgrade the printer and system firmware To download the latest firmware go to www hp com go Ij9040_ firmware or to www hp com go 9050_firmware and follow the onscreen instructions To easily send firmware updates to multiple printers use the HP Web Jetadmin software go to www hp com go webjetadmin The firmware for the HP LaserJet 9040n 9050n and the HP LaserJet 9040dn 9050dn includes the networkin
214. upport Ij9050_1j9040 If you are printing from optional Tray 1 the edge of the paper feeding into the printer must be at least 98 mm 3 9 inches wide to allow rollers inside the printer to grab the paper and a maximum of 312 mm 12 3 inches Measuring from the leading edge to the trailing edge of the paper the length must be at least 191 mm 7 5 inches and a maximum of 470 mm 18 5 inches If you are printing from Tray 2 or 3 the edge of the paper feeding into the printer must be at least 148 mm 5 8 inches wide to allow rollers inside the printer to grab the paper anda maximum of 297 mm 11 7 inches Measuring from the leading edge to the trailing edge of the paper the length must be at least 210 mm 8 3 inches and a maximum of 432 mm 17 0 inches If you are printing from optional Tray 4 the edge of the paper feeding into the printer must be at least 182 mm 7 2 inches wide to allow rollers inside the printer to grab the paper anda maximum of 297 mm 11 7 inches Measuring from the leading edge to the trailing edge of the paper the length must be at least 210 mm 8 3 inches and a maximum of 432 mm 17 0 inches Printing full bleed images Because the product can print on specially cut paper up to 312 x 470 mm 12 3 x 18 5 inches you can print bleed images of up to 297 x 450 mm 11 7 x 17 7 inches in size by using crop marks Full bleed images can be printed from Tray 1 only The default for edge to edge or full bleed
215. ups with virtual office maps for easy navigation e Multiple printers can be configured and managed at the same time For the latest information about HP Web Jetadmin go to www hp com go webjetadmin UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP UX and Solaris networks It is available for download from HP Customer Care Online at www hp com support net_printing Utilities The printer is equipped with several utilities to make it easy to monitor and manage the printer on a network ENWW Printer software 27 Embedded Web server This printer is equipped with an embedded Web server which provides access to information about printer and network activities A Web server provides an environment in which Web programs can run similar to the way an operating system such as Windows provides an environment for programs to run on your computer The output from these programs can then be viewed in a Web browser such as Microsoft Internet Explorer or Netscape Navigator When a Web server is embedded that means that it resides on a hardware device such as a printer or in firmware rather than as software that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the printer that anyone who has a network connected computer or a standard Web browser can use You do not need to install or configure any special software For more
216. utput bin is full Empty the bin to continue printing The printer is cancelling a job The message continues while the job is stopped the paper path is flushed and any remaining incoming data on the active data channel is received and discarded The compact flash card in the specified slot is not working correctly alternates with Cartridge is loaded and the shipping protection strip cannot be fully removed Return the cartridge for a new one See the HP support flyer or go to www hp com support lj9050_1j9040 The engine is rotating its rollers to check for possible paper jams Some pages might be ejected alternates with A print job requested a printer language personality that does is not available with this printer The job will not print and will be cleared from memory Print the job using a driver for a different printer language or add the requested language to the printer if available Resolving control panel messages 119 Message Explanation or recommended action The printer is processing the cleaning page alternates with The hard disk or compact flash disk is being cleaned Contact your network administrator alternates with The right door is open and must be closed for printing to continue The printer is generating the cleaning page The printer has received data but is waiting for a form feed or is in the Pause state The
217. will return to the online state when the page is completed Generates a page that contains information that could be used for cost accounting This item is only available if a hard disk is installed The printer will return to the online ZEAL state when the page is completed Generates a directory page containing information for all installed mass storage devices The printer will return to the online State when the page is completed Generates a typeface list of all PCL fonts available on the printer The printer will return to the online amp state when the page is completed Generates a typeface list of all PS fonts available on the printer The printer will return to the online amp State when the page is completed 166 Appendix B Control panel menus ENWW Paper handling menu When paper handling settings are correctly configured through the control panel you can print by selecting the type and size of paper from the printer driver or software application For more information see Specifying paper to print on Some items in this menu such as duplex and manual feed are available from specific software programs or from the printer driver if the appropriate driver is installed Printer driver and software program settings override control panel settings For more information see Using features in the printer driver Item Values Explanation Allows the user to set the paper size
218. ze loading 39 42 tray selection 79 troubleshooting 160 type setting default 169 types supported 160 weight equivalence table 153 Paper handling menu 167 paper input trays See trays paper jams 8 bin mailbox 116 clearing 98 duplex printing accessory 103 error messages 123 frequent troubleshooting 117 left door 105 locations 98 multifunction finisher 107 preventing 36 recovery settings 174 right door 99 standard output bin 105 Tray 1 99 Tray 2or3 100 Tray 4 101 paper path test printing 152 paper handling status LEDs 17 parallel connections error messages 124 Parallel input submenu 175 part numbers 10 part numbers supplies 154 partial pages troubleshooting 136 path test printing 152 paused printing 139 pausing the printer 16 PCL drivers 19 20 PCL font list printing 144 149 166 PCL menu 170 PDEs Macintosh 22 PDF error page 170 permanent resources 189 Index 209 personalities automatic switching 20 default setting 174 error messages 119 included 8 list of installed printing 146 PINs control panel menus 165 error messages 120 releasing private jobs 80 Service menu 180 plastics recycling 192 platforms supported 18 portrait orientation setting as default 170 two sided printing 69 ports parallel error messages 124 troubleshooting 139 140 postcards printing 71 specifications 162 PostScript emulation drivers 19 20 PostScript error pages 134 170 PostScript font list printing 149 166 PostScript job

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