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Introduction

1. Where Printable area Paper Size Margins Printable areas for Architectural paper Printable area width x height by image orientation Paper Coen of Inches Millimeters size gutem Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height C Portrait 22 7 17 6 17 6 22 7 576 447 447 576 Landscape 16 7 23 6 23 6 16 7 423 600 600 423 D Portrait 34 7 23 6 23 6 34 7 880 600 600 880 Landscape 22 7 35 6 35 6 22 7 576 904 904 576 E1 Portrait 40 7 29 6 29 6 40 7 1033 752 752 1033 Landscape 28 7 41 6 41 6 28 7 728 1057 1057 728 E Portrait N A 35 6 46 7 N A 904 1185 Landscape 34 7 47 6 N A 880 1209 N A Indicates this printable area is available only if you are using the AO E size format printer ISO paper The following table lists the printable area for the ISO paper size system The left and right margins are 0 2 in 5 mm and the leading and trailing edge margins are 0 7 in 17 mm Where Printable area Paper Size Margins Printable areas for ISO paper Printable area width x height by image orientation Paper bird of Inches Millimeters size up Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height A4 Portrait 10 4 7 9 7 9 10 4 263 200 200 263 Landscape 6 9 11 3 11 3 6 9 176 287 287 176 A3 Portrait 15
2. If you still have difficulty refer to the HP Support Services booklet shipped with this printer This document contains a comprehensive list of various support services available to help solve printer problems If you do call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly The printer you are using the product number and the serial number found on the label at the back of the printer The computer you are using Any special equipment or software you are using for example spoolers networks switch boxes modems or special software drivers The cable you are using by part number and where you purchased it The type of interface used on your printer parallel or network The software name and version you are currently using Ifthe problem is a system error it will have a error number record the error number and have it ready See Printer does not print HP Designjet Online Direct access to HP and the information you want when you need it Register now http www hp com go graphic arts HP Designjet Online is a free Web based user club exclusive to HP Designjet users Having registered the user has unrestricted access to a range of useful services the emphasis being on useful as this is definitely not a sales oriented site Communication from HP to users includes Aquarterly newsletter focusing o
3. fuzzy not smooth XX The borders of colored blocks are overlapped and the overlapping areas have different colors in them See the Troubleshooting procedure for instructions on how to solve this problem Horizontal banding When you look at the image you have printed there are light or dark lines on the image these are particularly highlighted in high density ink areas This problem is known as banding IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high density prints To obtain the best image always print in Best Mode The following is an example of what you might see if you have problems with banding UNT oA Lad A Co Fr Tr T a Expanding Possibilities z m aia WN aga ar 2E See the Troubleshooting procedure for instructions on how to solve this problem Color accuracy These are the areas you should review when troubleshooting a color accuracy problem Paper Ensure that the paper loaded is genuine HP paper and that the correct paper type is selected on the front panel and in the driver Related Topics Color consistency problems Long term color bleedin lossy paper e Color accuracy configuration Additional color accuracy information Color consistency problems Some paper may discolor or change with age C
4. paper path 12 Reload the paper as normal see Loading roll paper or Loading sheet paper If you are using roll paper you may need to trim the edge first to ensure that it is straight NOTE If there is still paper left in the paper path try loading a sheet of stiff or rigid paper into the printer such as heavyweight coated or matte film this will help to force out any paper jammed in the paper path 13 If the cutter seems to be causing the problem check in Paper types that the type of paper is supported by the printer Try disabling the cutter from the front panel use E Cutter Off You are strongly recommended to align the printheads see Printhead alignment after clearing a paper jam as the problem may have caused the printheads to be misaligned Ink marks on the paper Warped lines Blurred lines ink bleeds from lines Marks or scratches on glossy paper after printing e Smears or scratching on your printed paper Warped lines The paper itself may be warped This can happen if it has been used or not been stored in the correct environmental conditions For all environmental specifications see Environmental specifications Blurred lines ink bleeds from lines Perhaps you have adjusted the drying time in the front panel menu to speed up the printer output Set Drying time to Automatic For details of drying time adjustments see Ink system Marks or scratches on glossy paper after printing
5. 120 180 HP Studio Canvas 6000 HP Satin Poster Paper 60 HP Banners with Tyvek amp HP Colorfast Adhesive Vinyl Drying procedure The drying procedure operates as follows jm The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the printer The front panel displays The countdown Iob managemant menti eH timer indicates how much a drying time fxpe Ink drying ana Z You can press the Cancel or the Form Feed amp Cut key to cancel the drying time and release the paper After the drying time has elapsed For roll paper the printer cuts the paper and turns off the vacuum so the printed image can drop into the printer bin For sheet paper the vacuum is turned off and the printed image drops into the printer bin Ink cartridges Ink cartridge errors Details the error messages that could be displayed on the front panel for the ink cartridges Ink cartridge levels Details the information about levels that can be displayed on the front panel for the ink cartridges Ink cartridge information Shows you how to display the current status of the ink cartridges on the front panel display Ink cartridge replacement Details the ink cartridge replacement procedure Ink cartridge errors The front panel can display the following error messages for the ink cartridges Cartridge missing Cartridge nearly reached end of life Faulty cartri
6. 2 11 3 11 3 15 2 386 287 287 386 Landscape 10 4 16 1 16 1 10 4 263 410 410 263 A2 Portrait 22 0 16 1 16 1 22 0 560 410 410 560 Landscape 15 2 23 0 23 0 15 2 386 584 584 386 A1 Portrait 31 7 23 0 23 0 31 7 806 584 584 806 Landscape 22 0 32 7 32 7 22 0 560 830 830 560 AO Portrait N A 32 7 45 4 N A 830 1154 Indicates this printable area is available only if you are using the AO E size format printer Roll paper The following procedures are described in detail with animations where appropriate Installing a new roll on the printer Loading roll paper Unloading roll paper Removing roll paper from the spindle Cutter replacement Installing a new roll on the printer The graphical sequence shows how to install a new roll of paper on the printer CAUTION Make sure the printer wheels are locked the brake lever on each wheel is pressed Down to prevent the printer from moving If you are a regular user of different types of roll paper you can change the paper quicker if you have more than one spindle This allows you to do the following 1 Pre load the different types of paper onto the spindles 2 Remove and replace the spindle with the new type of paper NOTE Additional spindles are available from Hewlett Packard as accessories Loading roll paper The graphical sequence shows how to load a new roll of paper on the printer NOTE You must have installed a new roll of paper on the printer before
7. Glossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing Avoid any contact with the paper and handle the print with care until quite some time has elapsed NOTE Included with HP papers is a book Printer Tips that includes a section on troubleshooting paper problems Smears or scratching on your printed paper This problem can appear on paper based coated paper if a lot of ink is printed quickly The paper cannot absorb the ink quickly enough and becomes distorted As the printheads move over the paper the printheads and the paper come into contact with each other and the printed image is smeared 1 Press the Cancel key on the front panel if you continue to print the paper may damage the printheads 2 Cancel the print job from your computer application 3 In order to obtain better results perform the following Use HP recommended paper If the image you are printing has intense color use HP Heavy Coated Paper Try to increase the print margins by relocating the image in the page from your software applications If the above fails to solve the problem of smears and scratching change the paper type you are using to a non paper based material such as HP Clear Film Paper loading problems The front panel keeps indicating that paper is misaligned or inc
8. Spec ICC 1 1998 09 File intent Format for Color Profiles From the specification Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles It applies specifically to that profile in the sequence and not to the entire sequence Typically the user or application will set the rendering intent dynamically at runtime or embedding time RGB Red green and blue A standard color model RIP Raster Image Processor RTL Raster Transfer Language is one of Hewlett Packard s standard graphics languages for plotters and printers Produces raster data spindle The rod that holds the roll of paper paper axis The vertical axis in which the paper feed moves as you look at the printer from the front scan axis The horizontal axis in which the print carriage moves as you look at the printer from the front service The part of the printer that services the printheads It keeps the printheads station clean and stops them from drying out USB Universal Serial Bus Index A acoustic specifications s action keys vs adjusting page size non PostScript files adjusting the page size in the front panel v advanced calibration s aligning printhead ANSI paper s Architectural paper B Back key banding Best blurred lines bright white inkjet paper C cable specifications cables interface vs parallel calibration Cancel
9. accessed Service utilities C Items always shown H from the Set up menu through a certain combination of keys 1000m 2000m gt 2000m Navigating the menu system From the top level of the menu system you can navigate through the menus using the display keys Any menu item followed by a greater than symbol gt indicates that a further level of menu items is available Press Back to return to the previous menu Press Menu to return to the top level level without changing any menu selections without changing any menu selections This will bring you to the four menu icons Tob management manu Press the Up 4 and Down Y keys to scroll Press Enter to up and down though the menus or menu e Select a menu and move to the next menu level options e Change the value of the selected menu item See Navigation example for a brief overview of the menu system Navigation example This section provides a typical example of how to navigate through the menus to configure a specific print option How to set the ink drying time to two minutes The front panel menu structure diagram for the Ink menu shows that the path to the Drying time option is Ink menu f gt Drying time Use the following procedure to set the ink drying time to two minutes Setting drying time navigation example Key action Display Result 1 Use the Up A and ieee i The Ink menu icon is D kevs to High highlighted to allow you to AN W keys to MO Tnk
10. allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the front panel graphics language setting for subsequent prints For information on ordering PJL reference information see Ordering accessories Setting up the I O card Network With a network interface such as the HP Jetdirect Print Server refer to your network interface documentation for advice on any front panel configuration The front panel menu is I O Setup gt Card Set up To change the I O time out setting Some software applications do not write a file terminator at the end of a file In this case the printer does not know when the file is complete and will wait for more data until the end of the I O Time out period By default this period is 30 minutes You can change the time out setting in the front panel menu Set Up gt I O setup gt I O Timeout to as little as 30 seconds Controlling the cutter With roll paper loaded when any print job you have sent to the printer completes the roll is automatically cut and the print job falls into the paper bin There may be a delay before the roll is cut due to the drying time you have programmed or the printer has automatically selected In some situations you may not wish to cut the roll after each print job Use the following procedure to control the cutter The front panel menu selections are Select using the keys Then press Paper men
11. an image details on how to rotate the image Printing a mirror image explains how to print a mirror image of your print Page description This section explains how to make sure that the printer produces your print in the page format you want Y Leading edge gt ry fe Il Margins d 5 mm m 0 2 in I Page size Direction of paper leaving the printer Printing di h 0 7 in Inked area Pd 5 mm 0 2 in my i Trailing edge RE lt ad A Page size Page size can be specified from the front panel or in the software where it may be called Page Size Media Size Paper Size etc and where the options include for example ISO A3 ANSI Letter Custom If your software does not define the page size in the print file the front panel setting is used Otherwise the software setting overrides the front panel setting Margins The margins are set to ensure the maximum printable area on your paper The two side margins are 5 0 mm The margin settings for the leading and trailing edges are 17 mm However if you are using roll paper and you select small margins the margins are 5 mm on all four sides Printing area The printing area is the page size minus the margins For a table showing the printing areas for standard paper sizes see Printable area Inked area inked area is the smallest rectangle that contains the entire image Rotating an image These topics detail all aspects of
12. and press Enter 3 Scroll to the option you require On or Off and press Enter Screen contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location The contrast can be varied from 0 to 100 in 5 increments The default setting is 50 and is suitable for most situations To adjust the screen contrast 1 Select the Front Panel Contrast option from the Set up menu NOTE Any value below 20 shows a blank screen and any value over 80 shows a black screen 2 Scroll to the required value and press Enter Altitude setting Your printer contains a vacuum pump which is used to hold the paper onto the platen The altitude of your location affects the efficiency of this pump so you need to specify the altitude to ensure that the pump operates correctly To set the altitude 1 Select the Altitude option from the Set up menu 2 Scroll to the required value 0 1000 m 1000 2000 m or 2000 m and press Enter The following table shows the corresponding altitude values in feet Meters Feet 0 1000 0 3300 1000 2000 3300 6600 gt 2000 gt 6600 Graphics language and networks For system administrators If you are using the printer with a network spooler consider having your system administrator modify the spooler to insert the PJL language switching commands automatically at the beginning and end of each file This
13. are HP No 82 supplies e Cyan magenta and yellow cartridges are HP No 82 supplies They are available in 28 and 69 ml sizes All printheads are HP No 11 supplies Each 600 dpi thermal inkjet printhead applies thousands of ink droplets onto the paper The printer automatically refills the printhead as it prints enabling continuous uninterrupted printing The ink is supplied to each printhead from a separate large capacity ink cartridge There is more information available in a pamphlet which comes with the printheads and in Print times for a selected print quality Print resolution Your printer provides two different print modes that change the print resolutions of each of the print quality modes These different print modes are optimized for Line Drawings Text or Images You can then choose between three levels of print quality for each of the print modes Best Normal or Fast from your software or from the printer s front panel With the Best mode selected you have an additional selection available to provide maximum detail for your printed image by increasing the resolution of your job above the default resolution Print quality setting Optimized for Line Drawing Text Optimized for Images Resolution in dpi Resolution in dpi Render Halftone Render Halftone Fast 300x300 600x300 150x150 600x300 Normal 600x600 600x600 300x300 600x600 Best default 600x600 600x600 600x600 600x600 B
14. either of the last two Advance calibrations the printer uses a set of default values for your paper The Restore factory option of the Advance calibration menu erases any stored advance calibration values from the printer memory This means that until you run the advance calibration again the printer will use the factory default values for all types of paper Stepped lines When you look at the image you have printed there are stepped lines in the borders of arrows and diagonal lines The lines should be straight with no stepping The following is an example of what you might see if you have problems with stepped lines To solve this problem 1 Increase the dpi setting by changing the print quality to Best in the front panel and driver software 2 The problems may be inherent in the image you are trying to print Try to improve the image with the application that generated the file Incomplete lines When you look at the image you have printed there are Missing or faint lines e Printed characters with missing parts The following is an example of what you might see if you have problems with incomplete lines I E y I Missing parts of text this should say TEST See the Troubleshooting procedure for instructions on how to solve this problem Color alignment When you look at the image you have printed The colored lines are printed double and they are the wrong colors Vertical lines are misaligned or
15. ensures you will always get the best quality color prints except when printing the following files Mixed lines and scanned color images Mixed lines and color photographs For these files it is recommended that you select Optimize for Images Best quality settings If you have selected the Best option as the Print quality setting for your print session but require an even higher resolution for your print job you will need to change the Best quality setting The Best print quality option provides 600x600 dpi resolution in normal mode and 2400x1200 dpi in maximum detail mode NOTE Using the maximum detail mode will improve resolution but will reduce printing speed and increase memory requirements Use the following procedure to select maximum detail mode Select using the keys Then press 1 Set up menu Enter 2 Advanced options Enter 3 Best Quality Settings Enter 4 Maximum detail Enter Fast quality settings If you have selected the Fast option as the Print quality setting for your print session you can increase the printing speed further by selecting the increased speed mode This can be done from the front panel only because it is not available as an option in the printer driver Use the following procedure to select increased speed mode Select using the keys Then press 1 Set up menu Enter 2 Advanced options Enter 3 Fast Quality Settings Enter 4 ncreased speed Enter Print management The
16. here are Jaggedness or serrations in the thin lines like this A the thin lines should be straight though not necessarily perfectly aligned The irregularities that are significant extend along the whole of the length of the lines Shorter irregularities Ignore this arranged in columns can be ignored at this stage black bar Examine the blocks of color in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for here are e White streaks or bands in the solid blocks If you indicate that there is a problem with the dashed lines in Diagnostic Print A you are prompted to use the Advance calibration routine your printer will be at step 3 of the routine if you don t want to continue with calibration press the Cancel key If there are problems in the blocks of color in Diagnostic Print A for example white streaks or bands the printer will try to clean the printheads that have the problem A printhead can be cleaned up to three times this way after that it cannot be cleaned and you will be told the Troubleshooting routine will finish In that case we recommend that you try to reprint your print and then if necessary start the Troubleshooting routine again After cleaning the printheads the printer reprints the blocks of color but not the black lines in Diagnostic Print A and asks you to examine it again as in step 1 If there are no
17. it is out of the load line margins or it has moved too much from its previous position Reload the paper following the normal procedure to solve this problem See Loading roll paper and Loading sheet paper Front panel messages Message Explanation and action Paper not present Load paper to print calibration pattern Paper too big to scan the pattern after printing it Paper too big Press ENTER to retry Press CANCEL to abort Paper too small for a diagnostic print Paper too small to align printheads Load bigger size to align Press ENTER to continue The paper axis calibration routine has been triggered without having paper loaded Load paper see Advance calibration for details of the routine During paper loading for the Calibration routine the printer has detected that it will not be able to load the paper when it will be needed for scanning The minimum size required for the print is 65 cm 25 in long and 50 cm 20 in wide Load a smaller sheet that satisfies this minimum requirement While loading paper into the printer roll or sheet the printer has found that it is either too wide or too long sheet only to be loaded properly Press the Enter key to load smaller paper or the Cancel key to stop the load The Troubleshooting utility has found that the single sheet loaded in the printer is too small for a Diagnostic Print Load a roll of paper or a sheet that is A3 size or larger The pa
18. key v cancel print vs cancelling drying time cancelling the drying time canvas choosing paper clear film clearing paper jam clipped images coated paper color accuracy configuration x additional information vs settings v paper s color alignment problems s color consistency problems color settings v colors internal palettes communications problems s component identification connection specifications correcting the printer configuration cutter replacement D display screen Down key drivers drying time cancelling procedure s settings automatic vs manual s none rx typical E ecological specifications vs Enter key v environmental specifications v F Fast v finding the source of a problem Form Feed amp Cut key front panel action keys vs display screen introduction s menu structure navigation keys vx page size setting functional specifications G graphics language and networks H handling paper vs heavy coated paper high gloss photo x HP ink supplies HP No 11 s HP No 82 ink cartridges v printheads vs I O time out setting changing identifying components image appearance image clipping image error image is clipped long axis image is clipped output contains only a partial print vs image is clipped image is unexpectedly rotated image rota
19. levels select the Ink menu options light the Ink menu icon fo 2 Press the Enter key to enter the printer Ink menu Ink menu The display shows the Ink hereon amp menu to allow you to select Color calibration drying time Troubleshooting Align printheads Replace printheads Continued Setting drying time navigation example Key action Display Result 3 Usethe Up A and Down Y keys to highlight the Drying time menu option Ink menu Align printheads Replace printheads Replace ink cartridgs Color settings Drying time 1 min The display shows the Drying time option highlighted 4 Press the Enter key to enter the Drying time menu Drying time The display shows the Drying time menu to allow you to select the type of drying time you require 5 Use the Up A and Down Y keys to highlight the Manual menu option The display shows the Manual option highlighted 6 Press the Enter key to enter the Manual drying time setting menu 1 min y The display shows the Manual drying time setting menu to allow you to select the drying time you require Previous Continued Setting drying time navigation example Key action Display Result 7 Press the Up A key once to select two minutes Manual The display shows the Manual drying time setting menu with two minutes selected 8
20. obtaining roll paper information s obtaining sheet paper information v one image overlays another on same sheet s other sources of information for incorrect printed image output contains only a partial print vs overlapping lines changing treatment of page description page format inked area margins page size printing area size vx page size vs adjusting and clipped images palette vs palettes changing colors changing pen width internal viewing current settings paper choice cutter handling important points paper types additional information bright white inkjet paper canvas clear film coated paper combinations s heavy coated paper high gloss photo matte film natural tracing paper plain paper vs poster paper vs print quality selection v supported translucent bond vellum s roll installing v loading removing from printer removing from spindle x unloading sheet loading unloading which edge first which side up s Paper menu paper problems blurred lines vs clearing jam general rules s ink bleeds s loading roll paper vs sheetl paper marks or scratches vs output warped lines s paper sizes specifications parallel interface vs parallel interface specifications vs pen widths changing pens physical specifications v plain paper s Pock
21. print quality such as lines or dots missing from text or graphics see Stepped lines Component identification The following illustration will help you identify the components of the HP ink supplies Printheads The Hewlett Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP ink supplies for your printer Determine the color of the printhead or ink cartridge you need then make sure you purchase or order the correct Hewlett Packard printhead or ink cartridge Each ink cartridge and printhead can be purchased separately from your usual Hewlett Packard retailer See Ordering accessories Ink supply guidelines For optimum results from your printer and the ink system always follow these guidelines when handling HP ink supplies Always install the ink cartridges and printheads before the expiry date which is on the packaging Install ink cartridges and printheads in their color coded slots Follow the instructions on the front panel during installation Avoid unnecessary removal of the ink cartridges and printheads When turning off your printer always use the power off button on the front panel The printheads are then parked correctly which prevents them from drying out The ink cartridges should never be removed while the printer is printing They should be removed only when the printer is ready for you to replace them The front panel will guide you through the removal and instal
22. printer is connected to a network try using it when connected directly to your computer through parallel or USB ports If your printer is connected to your computer through any other intermediate devices such as switch boxes buffer boxes cable adapters cable converters etc try using it when connected directly to your computer Try another interface cable For details of supported cables see Connection specifications File size and memory There is no direct relationship between file size on your computer and memory used in the printer to print that file In fact because of file compression and general complexity it is often impossible to estimate how much memory will be used This means that some large prints will work fine but some smaller prints may not To handle a job that will not print you can select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab This may slow down print speed Alternatively you can install extra memory on the HP GL 2 Accessory Card in your printer see Memory Printer does not print You may have a power problem If there is no activity at all from the printer and the power on indicator in the power switch on the front of the printer is off check that the power cable is connected correctly and that there is power available at the socket You may have a problem with your application driver Is your software configured for this printer For general advice see the Assembly and Se
23. problems the first time you print Diagnostic Print A the printer prints Diagnostic Print B See Diagnostic Print B interpretation for full details of how to use this diagnostic print Diagnostic Print B interpretation 1 Foreach color in the pattern in Diagnostic Print B you are asked about the Diagnostic Print B quality look for missing lines If you answer that a color is defective the printer tries to clean that printhead i If the printhead cleaning process completes Diagnostic Print B is printed again and you are asked the same questions again j 2 Afterwards if problems with images remain use the Troubleshooting Ignore these procedure again solid bars li If none of the patterns or blocks in the two Diagnostic Prints shows any problem it could be that your print quality problem is caused by a wrong setting in your software or perhaps the job should have been printed with the Print quality set to Best instead of Normal or Draft If the Troubleshooting routine didn t indicate that printhead alignment was necessary you can select Align printheads in the Ink menu to try to solve any further print quality problems Troubleshooting flowchart The following diagram shows the flow of the troubleshooting procedure Printer checks Yes whether Printhead Alignment is required No Printer prints Diagnostic Print A without black lines Printer prints Diagnostic Print A including b
24. the corresponding discrete options that will hold the inked area of the print For example if Best ISO A is selected and the inked area of the print is between A3 and A4 the printer chooses A3 as the page size Page size and clipped images If you specify in your software a page size that is larger than the paper size loaded in the printer the printer will still print what it can but may clip your image A2 paper in printer Clipped i area l l M l i l l l I l l l i A Al page size in software or front panel l l l f l l l pate PE ER aR ey gy aa gman pag EE fame vase emis vt E mq ea ve E Image appearance These topics explain how you can control the overall appearance of your prints Front panel image options explains how to change the HP GL 2 color palettes Printing images in grayscale describes how to print color images in grayscale Print speeds and print quality lists typical printing times by output quality Print quality describes the different print modes that are available with your printer Advanced options describes the various optimization and quality enhancement methods available Front panel image options These topics deal with the ways you can control the overall appearance of your prints from the front panel in terms of Pen widths and colors in the internal palettes Changing the treatment of overlapping lines merge Some front p
25. 1 Set up menu Enter 2 HP GL 2 Enter Select Palette A 3 Define palette Enter 4 Palette A Enter 5 Select pen to change in this example 3 Pen 3 Enter 6 The current width assigned to this pen is M displayed for example Width 0 13mm Wieth O form Ens Scroll to the width you want 0 35mm Enter Back Scroll to Color The current color assigned to the pen is displayed in this Color 2 4 Enter example 4 9 Scroll to the color you want Color 110 Enter gt Back D If both width and color are correct for Pen3 To Pen 3 press Back four times p Repeat this procedure to define each of the other pens NOTE The palette you have just defined will take effect only when you select it to be the current palette as explained in To select a palette Changing the treatment of overlapping lines merge The Merge setting controls the overlapping lines in an image There are two settings Off and On The following illustration shows the effect of each setting Merge off Default Merge on A subsequent line hides a Overlapping lines and area previous line where they fills are merged overlap You can set the merge setting from your software in some applications Settings in your software override the front panel settings Printing images in grayscale There are times when you may want to print a color image in grayscale because it is faster Examples of this are You want a draft where color is not important for example to check that th
26. 4A aen 130 g m 75 ft 22 9 m HP Banners with Tyvek amp Heavy Coated Paper C6798A ajn 140 g m 50 ft 15 2 m HP Outdoor Paper Heavy Coated Paper Q1730A en 145 g m 100 ft 30 5 m HP Blue Back Outdoor Billboard Paper 140 g m 100 ft 30 5 m Heavy Coated Paper C7949A en e 18 in 24 in 36 in 42 in HP Fine Art Printing Material Front panel name 458 mm 610 mm 914 mm 1067 mm HP Canvas Paper Canvas Q1724A aen 180 g m 35 ft 10 7 m Metric sizes Front panel name A2 16 54 in A1 23 39 in AO 33 11 in 420 mm 594 mm 841 mm HP Natural Tracing Paper Natural Tracing Paper Q1440A j Q1439A j Q1438A j 90 g m 150 ft 45 7 m HP Coated Paper Coated Paper Q1443A j Q1442A ej Q1444A ej 26 Ib 90 g m 150 ft 45 7 m HP Bright White Inkjet Paper Bright White Inkjet Paper Q1446A j Q1445A ej Q1444A ej 24 Ib 90 g m 150 ft 45 7 m HP Universal Bond Paper Plain Paper Q8003A aj 21 Ib 80 g m 150 ft 45 7 m HP Yellow Coloured Paper Coated Paper Q6596A e 92 g m 295 3 ft 90 m Additional information about paper types The following HP Premium Printing Material can be used to perform the printhead alignment see Printhead alignment HP Bright White Inkjet Paper Bond HP Coated Paper HP Heavyweight Coated Paper e HP High Gloss Photo Paper HP Satin Poster Paper You can also use Plain Paper
27. Introduction This User s Reference Guide explains how to use your HP Designjet 510 or 510ps printer The contents of this guide are valid for both the HP Designjet 510 and the HP Designjet 510ps except where otherwise indicated This chapter contains the following topics Introducing the documentation Introduces your printer s documentation Introducing your printer Contains a brief overview of the printer It contains information about the printer s features and what is included with the printer Front view of printer Contains a view of the front of the printer showing the location of the printer s consumable items Printer connections Shows all the connections to the printer power parallel interface USB and optional network interface Introducing the documentation You have the following resources to help you in using your printer The Assembly and Set up Poster comes with your printer and shows step by step information on how to prepare your printer for use This User s Reference Guide explains the details of using your printer For more day to day guidance you can refer to the Pocket Guide The Pocket Guide gives information that you are most likely to need for printer operation on a daily basis such as loading paper or replacing ink supplies You can also visit us on our Web page http www hp com go graphic arts Introducing your printer Your printer s main features A general overview of the major featu
28. Press the Enter key to set the drying time to two minutes If the front panel buzzer is set ON there will be a short beep to confirm the change A tick mark V in the right side of the field confirms the value 9 Press the Top key to return to the top level menu 1 E Emin 1t Manual 1 EG z min yl Ink levels UP The display shows the Ink menu Previous Message descriptions This is a list of the error messages in the front panel display If an action is needed it is shown in italics in the Explanation and action column The messages are listed in alphabetical order Other front panel messages such as prompts are included in the descriptions of the relevant procedures elsewhere in this document Front panel messages Alignment error due to The printer was aligning its printheads but encountered an error printheads due to some printheads not printing properly Alignment has Press ENTER to see faulty stopped printheads Press the Enter key Cartridges will expire in days One or more of the cartridges are about to expire nn is the number nn of days until expiry date of the cartridge that will expire first The cartridges that are about to expire are indicated below this message For an explanation of the replacement procedure see Ink cartridge replacement Front panel messages Error Select Replace Printheads The printer has detected that one or mor
29. When the jammed paper has been cleared you are strongly recommended to align the printheads as they are quite likely to have become misaligned as a result of the paper jam You have requested the printer to replace one or more printheads but the printer is busy printing a job and cannot honor the request now Either press the Cancel key to cancel the job that is currently printing and then again select Replace Printheads from the Ink system menu Or wait until the job has finished printing and there are no more jobs in the print queue and then again select Replace Printheads from the Ink system menu A problem has occurred with one or more printheads The printheads are still functional The problem was detected either during printhead alignment or during troubleshooting If you have completed the routine the system was unable to clean the printheads fully You should use the Troubleshooting procedure to correct any print quality problems that may be apparent alternatively you should replace the printheads see Printhead replacement Front panel messages Message Explanation and action Printheads not aligned Paper type not valid to align printheads Press ENTER to continue Printheads not aligned Paper too small to align printheads Press ENTER to continue PRINTHEADS not functional Replace printheads Cancel print Printheads require alignment Load paper and select Align printheads Press ENTER
30. act reason for the problem In this case you may have to resort to powering off the printer or even removing the power cable from the machine in order to recover from the problem See Clearing a paper jam During system start up which occurs when you first install the printer you need to install the setup printheads These special printheads cannot be used for printing but must be used when the printer has been powered off The printer has detected that the setup printheads have not been installed correctly Open the window and follow subsequent instructions to reinstall or relocate the setup printheads Contact HP for advice if the setup printheads are missing or cannot be installed correctly You have selected an option in the menu that is not available at the moment The printer may be busy out of ink out of paper etc The printer ran out of paper while printing the calibration pattern Load a sheet or roll that is at least 65 cm 25 in long and 50 cm 20 in wide Front panel messages Message Explanation and action Paper advance calibration is You are recommended to perform the Advance calibration routine recommended Load paper to ensure optimum print quality and select Paper advance Load a sheet or roll of paper and then select Advance calibration calibration from the Paper menu See Advance calibration Press ENTER to finish Paper mispositioned The paper is not properly positioned in the printer Either
31. al Paper Front panel name 458 mm 610 mm 914 mm 1067 mm HP Natural Tracing Paper Natural Tracing Paper C3869A C3868A 90 g m 150 ft 45 7 m HP Translucent Bond Paper Translucent Bond C3860A ajn C3859A In 67 g m 150 ft 45 7 m HP Vellum Paper Vellum C3862 n C38614 In 75 g m 150 ft 45 7 m s 18 in 24 in 36 in 42 in HP Film Technical and Graphic Front panel name 458 mm 610 mm 914 mm 1067 mm HP Clear Film Clear Film C3876A aejn C3875A 174 g m 75 ft 22 9 m HP Matte Film Matte Film 51642A aejn 51642B 160 g m 125 ft 38 1 m HP White Matte Polyester Film Matte Film Q1736A aen 167 g m 50 ft 15 2 m 18 in 24 in 36 in 42 in HP Photographic Paper Front panel name 458 mm 610 mm 914 mm 1067 mm HP High gloss CP Photo Paper High Gloss Photo C6025A In C6026A In C6565A In 179 g m 100 ft 30 5 m C6033A aj C6034A aej C6573A e HP Semi gloss CP Photo Paper High Gloss Photo C6024A In 179 g m 100 ft 30 5 m C6032A aej HP Universal Instant dry Gloss Photo Paper High Gloss Photo Q6574A Q6575A Q6576A 190 g m 100 ft 30 5 m HP Universal Instant dry Semi gloss Photo Paper High Gloss Photo Q6579A Q6580A Q6581A 190 g m 100 ft 30 5 m HP Universal High gloss Photo Paper 190 g m 100 ft 30 5 m High Gloss Photo Q1426A aejn Q1427A aejn HP Universal Semi gloss Photo Paper 190 g m 100 ft 30 5 m High Gloss Phot
32. an extended period of time you need to prepare it properly to avoid possible damage to it To prepare the printer follow the instructions given below CAUTION It is important that you do not remove the ink cartridges and printheads before moving or storing the printer 1 Switch the power off at the on off power switch on the front of the printer 2 Disconnect any cables connected to the printer parallel interface USB interface or LAN connection Repack the printer in its original packaging Refer to Assembly Repacking Instructions available on the HP Web site http www hp com go graphic arts for details 4 f you have to move your printer you will need the original packaging If necessary you can order a kit of the packaging materials Contact HP support and they will supply it to you If necessary they will repackage the printer for you Installing expansion cards The following options are available for your printer Network card installation Network card installation HP Jetdirect network card installation 1 Before installing a card switch off the printer and unplug it from the mains electricity supply 2 Carefully remove the plastic cover from the left hand rear of the printer by unclipping it This cover gives access to the two slots for an Accessory card and a LAN card e Press in the thumb tab on the side furthest from the edge that has the cable hole Ease the cover out in the direction of the e
33. and why you would adjust the page size from the front panel Page size Describes the various methods of controlling the page size Page size and clipped images Explains what happens if you choose a larger page size than the current paper loaded in your printer Adjusting the page size from the front panel You do not normally need to adjust the page size through the front panel because the page size you have selected in your HP driver overrides the page size selected in the printer However some of the circumstances in which you may want to change the default setting are e When you want to save paper by printing only the inked area of your print plus the margins In this case set Page Format Size Inked area Depending on the driver you are using you may not need to change the page size in the front panel The default Size setting Software in the Page Format menu causes the printer to look for the page size information in the print file if it is there the printer uses it However some of the circumstances in which you may want to change the default setting are f you want to print the inked area only but the driver you are using does not specify Inked area In this case set the Size setting in the Page Format menu to Inked area If you can select Inked area from your driver any selection you have made in the front panel menu will be overridden by the settings in the driver e When the prints you are creating ne
34. anel selections affect the next file you send from your computer not pages already in the printer s queue If this is the case it is stated in the relevant topic Some of the controls are available using the front panel menus for example pen width pen color overlapping lines Print mode options are controlled from the front panel Why use the front panel By default the printer looks to your software to provide information on all the above attributes However your driver or application may not provide these controls or you may want to experiment with various effects or try a temporary change without the need to change your images or your driver settings Some of these settings do not affect the output generated when printing from most of the applications under Windows when using a HP GL 2 driver Pen widths and colors in the internal palettes The pens discussed throughout these topics are the conceptual pens in a software palette rather than the printer s physical printheads The printer has three pen palettes Factory Palette A Palette B The factory palette cannot be changed You can however change the line width and color settings for each pen in the remaining two palettes palette A and palette B Initially all three palettes are identical Each palette has 16 pens which can include pens of different widths and any combination of the printer s predefined 256 colors Related information To select a palette Ch
35. ange the palette settings How to define Palette A To select a palette To select a palette through the front panel menu go to the Define Palette selection under HP GL 2 Settings and choose the palette you want See Set up menu The following table describes the palette choices Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software as 0 through 15 Palette B The printer assigns the attributes defined in Palette B to the pens defined in your software as 0 through 15 Factory The printer assigns the attributes defined in the Factory Palette to the pens defined in your software as 0 through 15 Change the palette settings You cannot change the Factory palette but you can define Palettes A and B to be whatever you choose The defaults are Palette width Item Available options Defaults Palettes Factory A B Factory Pens 0 through 15 Widths mm 0 13 0 18 0 25 0 35 0 50 0 65 0 70 0 80 0 90 1 00 0 13 mm 1 40 2 00 3 00 5 00 8 00 12 00 Note that 0 13 mm is a one pixel line width at 300 dpi and three pixels line width at 600 dpi Colors 0 through 255 As specified on the Palette Print How to define Palette A How to define Palette A The following steps explain how to define Palette A Instructions Select using the s keys Then press
36. ce Dots per inch a measure of print resolution Software that controls the communication between a computer and a device The control panel on the front right of the printer The structure of options in the front panel display Term Meaning graphics language grayscale high gloss photo HP GL 2 I O Input output IEEE 1284 ink cartridge inked area ISO paper JIS LAN long axis printing margin A programming language telling a print device how to output graphic data Shades of gray to represent colors A glossy opaque photographic paper One of Hewlett Packard s standard graphics languages for plotters and printers Produces vector data The transmission of data between a computer and a device A standard issued by the Institute of Electrical and Electronics Engineers IEEE as the Standard Signaling Method for a Bi directional Parallel Peripheral Interface for Personal Computers The part of the HP ink supplies which contains all the ink used in the printer It is installed into the printer on the right hand side The smallest rectangle that contains all the content of the drawing while maintaining its relative dimensions An international standard paper size e g A1 A2 etc A Japanese standard paper size Local area network Printing a page when the length is longer than a standard page size The space around the page added by the printer to separate one page from another and to av
37. con E lt q nk menu icon a Job Management menu icon active Information Ready Setup menu icon message The Navigation example is given from the Job Management menu Error message a Error Select Replace printheads BIB Action keys The Cancel key cancels the current printer operation printing or preparing for printing It will also cancel the current menu selection and return to the main menu if a menu option is highlighted The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut Cancel Em Form Feed and Cut key Menu structure The front panel display area screen shows the four classes of menu options available represented with specific icons Click on the icon to display its menu structure e E Paper menu Ink Menu Job Management Menu Set up menu Paper menu Ej ona n z 2 Automatic Inked area SE JS Oversize Over A2 Over A1 Heavy Coated Paper Extra 100cm x 140cm High Gloss Photo 0 90 180 270 noi Small margins On off Advance Calibration Create pattern Measure pattern gt A o EE Restore factory Menu item depends on the Shown only if paper is loaded Items always shown type of paper loaded L uua O 4 Ink menu Ink Ink Cartridges Ink Levels Cyan Ink Cartridge Magenta Ink Cartridge Printheads Color calibration Status Troubleshooting Calibrate Paper Reset Cya
38. d The printer has three settings which you can choose through the front panel See Navigation example for more help Manual The printer holds in place paper which has a specific drying time and displays a drying time to go countdown on the front panel You can change this time from one minute to 99 minutes in one minute increments Automatic The printer automatically determines the appropriate drying time based on the type of paper you have selected and the current temperature If there is any drying time the printer displays a drying time to go countdown on the front panel None With this setting when the printer has finished printing an image the paper will fall into the paper bin under the printer CAUTION Changing the drying time to speed up the printer could result in damage to your printed image or reduce the quality of your print Typical drying times The following table shows the typical drying times for Hewlett Packard tested paper at approximately 25 C with 5096 relative humidity Drying times by paper type Hewlett Packard tested paper Drying time seconds type Fast Normal Best HP Bright White Inkjet Paper Bond 0 25 ibi NN 60 120 180 HP Natural Tracing Paper HP Coated Paper 0 60 HP Heavyweight Coated Paper 0 60 HP Matte Film 60 180 HP High Gloss Photo Paper 120 HP Semi Gloss Photo Paper HP Paper Based Semi Gloss HP Clear Film 60 HP Translucent Bond 60
39. d in the printer there are two separate components the printhead and the ink cartridge These components are called the HP ink supplies and are coded with a Hewlett Packard selection number to help you reorder the correct replacement Your printer uses the following HP ink supplies e Black ink cartridges are HP No 82 supplies e Cyan magenta and yellow cartridges are HP No 82 supplies They are available in 28 and 69 ml sizes All printheads are HP No 11 supplies Ink cartridges The Hewlett Packard ink cartridges for your printer require no maintenance or cleaning As long as each ink cartridge is inserted correctly into its slot the ink will flow to the printheads Because the printheads control the amount of ink transferred to the page you will continue to see high quality printing results even when the ink levels are getting low The front panel notifies you when an ink cartridge s ink level is low You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced see Ink cartridge information If the ink cartridge is empty the printer stops printing See Ink cartridge replacement Printheads The Hewlett Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced They are independent of the ink cartridges and will continue giving excellent print quality results even if the ink cartridges are low in ink If you notice a decline in
40. deal for checking prints when print quality is not very important You can increase print speed further with the Fast quality settings Normal to get a good combination of print quality and productivity Ideal for line drawings with good print quality and speed Best to get high print quality You can increase the resolution of the Best setting with the Best quality settings You can print images in different settings to see which gives the best combination of throughput and quality for your application See Print resolution for information on what resolution is used with each print quality setting Advanced options Your printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require Improving line quality and graphics details Best quality settings Fast quality settings Improving line quality and graphics details The Set up menu Optimize for option allows you to select the correct mode for the type of job you are printing Two modes are provided Line drawings text and Images Selecting the Line drawings text option smooths the fine graduations along the angles and curves of the printed image to refine overall print quality This enhancement produces Crisper lines Finer detail Line drawings with a sharp appearance The Line drawings text option affects only prints that have color content Selecting Line drawings text the default setting
41. dge Cartridge 4 empty The printer will also display the Ink cartridge levels Ink cartridge levels The front panel will tell you when your ink supply is low very low or empty This means that you know the current status of your HP ink supplies at all times WI S WU 5 Cartridges Low ink 4 full warning Ink menu eH Cartridges error AVE m Cartridge empty NOTE Depending on type of print jobs a cartridge with a low ink warning may in fact last quite a long time for example with line drawings NOTE The ink cartridge level information can also be selected with Ink menu gt Information gt Ink Cartridges gt Ink Levels if it is not automatically shown in the Ink menu Ink cartridge information Use the following procedure to display the ink cartridge information screen on the front panel The front panel menu items are Select using the keys Then press 1 Ink Enter 2 Information Enter 3 Ink Cartridges Enter 4 Cyan Magenta Yellow or Black Enter Ink cartridge The front panel displays the following information for the selected ink cartridge Color Cyan Magenta Yellow or Black Model Hewlett Packard No 82 Status inserted low on ink out of ink missing expired and faulty Expiration date Serial number Ink level in cc and 9o used Ink cartridge replacement The graphical sequence shows how to replace an ink cartridge WARNING Make sure the printer wheels are locked the bra
42. dges details the procedures used for obtaining information interpreting errors checking levels and replacing ink cartridges Printheads details the procedures used for obtaining information interpreting errors replacing printheads and aligning printheads Paper choice Choosing paper Your printer supports several types of paper Choosing the best paper type for your needs is an essential step in ensuring good print quality These topics help you to select the best paper for your particular printing task Paper types Detailed information concerning the different types of paper available for your printer This includes information on the types of paper supported their physical characteristics quality selection handling and how to obtain information Print times for a selected print quality Typical printing times for color and black lines and images on different types of paper Printable area The dimensions of the printable areas for all paper types Choosing paper For best printing results use only genuine Hewlett Packard papers whose reliability and performance have been developed and thoroughly tested All Hewlett Packard printing components printer ink system and paper have been designed to work together to give trouble free performance and optimal print quality For detailed information on Hewlett Packard paper see Paper types You should also take note of some important points about paper This printer supports
43. e image is not going to be clipped e You want a version for photocopying in black and white When you choose the nk menu Color settings gt Grayscale option the printer renders colors as gray scales If you want to use only black ink to print in grayscale you should select the nk menu Color settings True black option Print speeds and print quality The following table lists some typical printing times line drawings 20 25 C and 30 60 relative humidity Typical printing times continued ANSI D size ANSI E size Paper Color grayscale Quality Time s Time s Bright White Color Best 235 440 Normal 120 225 Draft 45 85 Grayscale Best 135 250 Normal 80 150 Draft 45 80 Coated Color Best 490 980 Paper Normal 120 225 Draft 85 160 Grayscale Best 325 625 Normal 135 250 Draft 45 80 More Printing Times Typical printing times continued ANSI D size ANSI E size Paper Color grayscale Quality Time s Time s Heavy Color Best 490 980 Coated Normal 120 225 Paper Draft 85 160 Grayscale Best 435 870 Normal 135 250 Draft 45 80 Glossy Paper Color Best 630 1200 Normal 435 830 Draft 325 620 Grayscale Best 630 1200 Normal 435 830 Draft 325 620 Print quality You can set the overall print quality from the front panel Set Up Print Quality In general choose e Fast for maximum productivity I
44. e of the printheads is missing or has an error as indicated by flashing crosses The four icons refer from left to right to the Cyan e Black e Magenta e and Yellow printheads For an explanation of the replacement procedure see Printhead replacement HP is not responsible for damage from use of non HP printheads Replace Continue The printer has determined that one or more of the printheads is not an HP product Your product warranty applies only when you use HP printheads Any damage caused to your printer resulting from the use of non HP printheads is not the responsibility of Hewlett Packard If you want to replace the non HP printheads select Replace and press the Enter key Otherwise select Continue and press Enter to continue Front panel messages Message Explanation and action Ink cartridge replacement required e MU INK CARTRIDGES need to be functional Replace before replacing printheads Install missing cartridges and replace empty cartridges before replacing printheads Install missing cartridges before replacing printheads The printer has detected that one or more of the ink cartridges is missing or has an error as indicated by flashing crosses The four icons refer from left to right to the Cyan Black e Magenta e and Yellow cartridges For an explanation of the icons and details of the replacement procedure see Ink cartridges You have attempted to replac
45. e printheads but the printer has detected that there are ink cartridges that are wrong The ink cartridges must be replaced before the printheads can be replaced First replace the faulty empty or missing ink cartridges and then replace the printheads See Ink cartridge replacement and Printhead replacement You are replacing printheads but the printer has detected that some cartridges are empty and some are missing The empty cartridges must be replaced and the missing ones inserted before the printheads are replaced Follow the procedure for Ink cartridge replacement Press the Enter or Cancel key to continue You are replacing printheads but the printer has detected that one or more cartridges are missing The missing cartridges must be installed before the printheads are replaced Follow the procedure for Printhead replacement Press the Enter or Cancel key to continue Front panel messages Message Explanation and action Open window and check printhead cover is properly closed Open window and check proper installation of setup printheads Option not available now Out of paper You have replaced one or more printheads and the printer s check has found that the printhead cover is not securely closed Open the window and check the printhead cover The procedure is described in the Printhead replacement procedure Note This message may also appear following a paper jam as the printer cannot detect the ex
46. ed to be of a specific standard for example ISO or ANSI but the actual size within that standard is not important For example your page size may need to conform to a standard ISO page size but it does not matter whether the final page size is ISO A4 or ISO A3 In this case set Page Format Size to ISO Best or ANSI Best etc The printer uses the smallest standard size into which the inked area will fit Page size The Page Size option lets you select the page size of your print The options are described in the following table If you need to adjust the page size from the front panel do so before sending the file from your computer The printer determines the size of a print at the time it is received from your application NOTE Settings will be overridden by your driver or application Page format Available sizes Inked Area The printed page size is the Inked area plus margins Automatic The printer looks to the print you have sent for a page size instruction If itis present the printer uses this If not the printed page size is the inked area plus margins ISO Best ISO A ISO AO A1 A2 A3 A4 ANSI Best ANSI ANSI E D C B A The printed page size is exactly JIS Best JIS B JIS B1 B2 B3 B4 the size you specify The largest ARCH Best ARCH ARCH E1 E D C B A o A en saci Oversize Over A1 A2 Extra 100 cm x 140 cm 42 in x 59 in a The printer chooses the smallest page size from
47. er sheet paper information loading unloading which edge first which side up solutions to problems s specifications accuracy acoustic cables connection ecological environmental functional graphics languages supported s margins s memory paper sizes parallel interface physical v power resolution vs speed and print quality stepped lines problems supported paper types system software upgrades 1 translucent bond troubleshooting procedure typical drying times v typical printing times vs U Universal Serial Bus unloading roll paper vs sheet paper s Up key upgrading system software USB user interface User s Reference Guide V vellum s W warped lines vs Web page
48. essages continued Warning The color calibrations for the paper that is loaded have been lost Machine calibrations need to Follow the procedure described in Advance calibration be performed Refer to guide for instructions Warning printheads not The printer has detected that the printheads have not been aligned aligned since the last replacement You should align the printheads by selecting Align printheads from the Ink menu Printer options The printer has many options that you can use to ensure that the image you print has the look and appearance you want You can select printer settings either from the front panel or from the printer driver In most cases the driver settings override the front panel settings This chapter contains the following topics Page format deals with the formatting of the image and how to use the settings to obtain the formatting that you want It also explains how to control the orientation of the image on the paper Setting page size from the front panel explains how to set the page size from the front panel mage appearance describes how to control the overall appearance of your prints Print management describes how to manage your printing efficiently Printer configuration details how to set specific configuration parameters of your printer Page format Page description explains how to make sure the you obtain the prints from your printer in the format you want Rotating
49. est maximum detail 600x600 1200x600 600x600 2400x12008 a Glossy photo paper only Use Fast to get draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput Select Best if you want to get the best quality for images and renderings Paper You can print on roll or sheet paper up to 42 in 1066 8 mm wide with the AO E size printer and up to 24 in 609 6 mm with the D A1 size printer For a list of the supported paper types see Physical characteristics of paper types User interface The printer s front panel includes an easy to use interface with a display giving you access to a comprehensive set of printer functions Tob mana Form Feed Co and Cut See Navigating the menu system for a short tutorial to teach you how to navigate through the menus and for a description of internal prints Memory The printer comes with 160 MB of internal Random Access Memory RAM Additional memory can be added to the HP GL 2 Accessory card that came with the printer You can add 256 MB part number CH654A of memory for large file processing and improved printing Drivers Always use the right driver configured correctly for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of size position orientation color and quality NOTE Many software applications inc
50. et Guide poster paper PostScript upgrade vs power specifications print appearance controlling print cancel print distorted or unintelligible print quality advanced options printing speeds and print quality v problems settings print resolution printable area Architectural paper s ISO paper printed image incorrect image is in one portion of the printing area image is unexpectedly rotated one image overlays another on same sheet other sources of information print distorted or unintelligible printer does not print printer drivers printer seems too slow printhead alignment v problem inserting problems after replacement replacement s statistics v printheads HP ink supplies printing area problems banding color alignment color consistency s configuration correction s finding the source incomplete lines vx ink supply after replacement of printhead inserting the ink cartridge inserting the printhead print quality s solutions x solving stepped lines troubleshooting R removing roll paper from printer from spindle replacing cutter ink cartridge printhead resolution specifications resolution See print resolution roll paper information installing loading removing from printer removing from spindle unloading rotating an image S Set up menu Setup Post
51. f the last five printheads of each color with information about the usage of each printhead Error log Lists the last errors that the printer has detected with the date the error occurred and a unique error code for the type of error detected Other This chapter provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times It contains the following topics Care ofthe printer Installing expansion cards Specifications Ordering accessories Glossary Care of the printer This section contains information on general maintenance of the printer Cleaning the printer Instructions for cleaning the exterior of your printer Storing and moving your printer Instructions on how to move and store your printer Cleaning the printer WARNING To avoid an electric shock make sure that the printer is switched OFF and disconnected from the mains supply before you clean it Do not let water get inside the printer CAUTION Do not use abrasive cleaners on the printer NOTE Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician Cleaning the printer s exterior Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such as non abrasive liquid soap Storing and moving your printer If you need to move your printer or store it for
52. for this procedure is exactly that used when you encountered print quality problems type for example glossy paper and size If you use a different kind of paper or a different size you stand less likelihood of resolving the problem Running the Troubleshooting Utility 1 From the main front panel menu select the Ink menu 5 and press Enter 2 Select Troubleshooting and press Enter Ink menu The printer first checks to see whether the Information printheads are aligned Misalignment of the Coler calibration printheads is a common cause of print quality Troubleshooting Align printheads Replace printheads problems If they are not aligned you are prompted to accept Printhead alignment This procedure requires a few centimeters of paper loaded and takes several minutes to perform NOTE Note that you do not have to interpret the patterns printed by the Printhead Alignment routine 4 Ifthe printheads do not seem to require alignment the printer prints Diagnostic Print A See Diagnostic Print A interpretation for full details of how to use this diagnostic print Diagnostic Print A interpretation Diagnostic Print A contains several blocks of color and a block of thin black broken lines the lines are actually very much closer than those represented here 1 Diagnostic Print A Examine the broken lines in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for
53. ges Printing 15 C to 35 C 59 F to 95 F RH 20 to 70 Optimal print quality for HP glossy paper 15 C to 30 C 59 F to 86 F RH 20 to 80 Optimal print quality for other HP papers 15 C to 35 C 59 F to 95 F RH 20 to 70 Non operating ranges Printer 40 C to 70 C 40 F to 158 F Packed consumable items and system 40 C to 60 C 40 F to 140 F At altitudes greater then 3000 m the printer may have operational problems Acoustic specifications Acoustic specifications Operating sound pressure 54 dB from a one meter bystander position Idle sound pressure 30 dB A from a one meter bystander position Operating sound power 6 5 Bels A Idle sound power 4 3 Bels A Connection specifications Cable specification Recommended cables Cable specification The connector on the printer is a 36 pin female connector Most existing parallel cables support IEEE 1284 compatible communication but for use with this printer the cable must meet the specifications in the following table Parallel IEEE 1284 compatible Centronics Interface Pin Wire Signal Name Source 1 Strobe computer 2 49 DO D7 data lines both 10 Ack printer 11 Busy printer 12 PError printer 13 Select SelectOut printer 14 AutoFd computer 16 GND 19 30 GND 31 I
54. heck that your paper is fresh and has been stored correctly e Ifthe environmental conditions you are printing in change rapidly you may see changes in the color consistency By reducing the time the print stays in extreme environmental conditions after being printed especially very high humidity you can reduce the color consistency problems There may be color changes between images printed on your printer and other types of HP Designjet printers This is quite normal because the other printers use different inks Long term color bleeding glossy paper High ambient humidity at your location could cause the colors to bleed into the paper making the lines fuzzy and bleary Change the paper that you are printing with or remove the printer from the high humidity conditions Color accuracy configuration The configurations of the printer defines how ink is applied to each type of paper Use the information in the following table to configure your printer and software for best color accuracy Location of Setting description Selection setting Ink menu Color Calibration Calibrate Set to match the paper type loaded in the printer Paper See Paper types Additional color accuracy information The means of accurately managing the colors printed by your printer vary with the software application and driver being used Refer to the following documentation e On line documentation in the drivers shipped with your printer e f you cann
55. hen the one of the printheads is causing a problem but the system cannot detect which one it is Whenever this happens the front panel displays this error message The number of printheads with unknown Printheads not aligned Paper type not valid errors will either be all the color printheads or all the printheads to align printheads Use the following procedure to isolate the faulty printhead 1 2 3 Fress ENTER to continue Select Replace Printheads from the front panel Open the carriage cover and remove all the printheads Reinsert the Cyan printhead only and close the carriage cover and the window Check the front panel if the status of the Cyan printhead is X or the conclusion is that the Cyan printhead is faulty and must be replaced If the status of the Cyan printhead is OK the conclusion is that the Cyan printhead is working correctly Repeat the process from step 1 for each of the other printheads to identify which one is failing Paper problems Paper Details the general rules to follow to avoid paper problems Clearing a paper jam Describes how to clear a paper jam nk marks on the paper Details the way to solve ink mark problems warped lines blurred lines marks or scratches on glossy paper Paperloading problems Explains what to do when the front panel keeps indicating that paper is misaligned or incorrectly positioned Paperoutput problems Explains what to do when the prints fall on the f
56. icates papers available in Latin America n indicates papers available in North America indicates that the paper is supported for line drawings only If the part number is not followed by parentheses the paper is available in all regions Physical paper characteristics 18 in 24 in 36 in 42 in HP Bond and Coated Paper Front panel name 458 mm 610 mm 014 mm 1067 mm HP Heavyweight Coated Paper Heavy Coated Paper C6029C aejn C6030C C6569C 35 Ib 131 g m 100 ft 30 5 m HP Universal Heavyweight Coated Paper Heavy Coated Paper Q1412A aejn Q1413A Q1414A aejn 32 Ib 120 g m 100 ft 30 5 m HP Coated Paper Coated Paper C6019B C6020B C6567B 26 Ib 90 g m 150 ft 45 7 m HP Inkjet Coated Paper Coated Paper Q7897A ejn 26 Ib 90 g m 150 ft 45 7 m roll 100 sheets HP Universal Coated Paper Coated Paper Q1404A aejn Q1405A aejn Q1406A 26 Ib 95 g m 150 ft 45 7 m HP Bright White Inkjet Paper Bright White Inkjet Paper C1860A In C1861A In 24 Ib 90 g m 150 ft 45 7 m C6035A aej C6036A aej HP Universal Bond Paper Plain Paper Q1396A Q1397A Q1398A 21 Ib 80 g m 150 ft 45 7 m HP Fluorescent Yellow Coloured Paper Coated Paper Q1757A e 100 g m 150 ft 45 7 m HP Yellow Coloured Paper Coated Paper Q1760A en 92 g m 150 ft 45 7 m 18 in 24 in 36 in 42 in HP Technic
57. in addition to the above To order any of the HP Premium Printing Material see the pamphlet Hewlett Packard Printing Materials From time to time new paper types may become available For up to date information please contact your Hewlett Packard dealer local Hewlett Packard Sales and Support Office or the Designjet Online Web site Combinations of paper type and print quality selection Use the following tables given by application to guide you when choosing your paper and selecting the print quality setting Fast Normal Best CAD drawings mono CAD drawings and GlS color lines and low density CAD rendering GIS and images color and CAD high ink density As a general guide Fastis best for draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput Bestis for when you want to get the best quality for images and renderings CAD drawings mono The following table lists the recommended print quality settings for specific usage with typical paper Supported paper types mono Usage Typical paper selection Recommended print quality setting Drafts Plain Paper Fast or normal Bright Inkjet Paper Natural Tracing Paper Translucent Bond Final versions Plain Paper Normal or Best Bright Inkjet Paper Natural Tracing Paper Translucent Bond Coated Paper Heavy Coated Paper Matte Film Clear Film Archives Vellum Best Matte Film C
58. ions of paper type and print quality selection Included with this printer is the Hewlett Packard Printing Materials catalog which gives ordering details for Hewlett Packard paper supplies To get the latest version of this document contact your local Hewlett Packard Sales and Support office Paper types The following topics address the various types of paper available their particular use and how to obtain information about them Physical characteristics of paper types Details the physical characteristics of each of the supported paper types Combinations of paper type and print quality selection Gives guidelines for selecting the correct Print Quality selection for the type of paper you are using Handling your paper Explains the precautions to take when handling paper Obtaining roll or sheet paper information Physical characteristics of paper types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material Always print on the image side with the special coating the image side faces outwards on roll products from Hewlett Packard There are frequent changes to the list of supported papers you can find the updated list at http www hp com go graphic arts Key to availability e l e a indicates papers available in Asia excluding Japan e indicates papers available in Europe the Middle East and Africa indicates papers available in Japan I ind
59. job rotation Job rotation HP GL 2 Page size and rotation e What is rotated Job rotation HP GL 2 If the software in the driver does not specify the rotation setting it can be specified in the front panel Paper Page Format Rotate Page size and rotation Note that when you rotate a job the page size is enlarged to avoid clipping because the trailing and leading margins are not the same size as the side margins What is rotated With roll paper both the image and the page orientation are rotated 0 90 A lt Notice that the narrow margins are always at the left and right sides regardless of the orientation The page size is adjusted to maintain the printing area preventing clipping With sheet paper the image is rotated but the page orientation specified in your software is retained You should always load sheet paper in the orientation you have specified in the software 0 90 A I lt Printing a mirror image If you are using clear imaging paper sometimes called backlit yu may want to print a mirror image of your print so that when the paper is lit from behind it is in the correct orientation This can be done from the front panel without changing the image in your software Mirror Off Mirror On Setting page size from the front panel Adjusting the page size from the front panel Details how
60. ke lever is pressed down to prevent the printer from moving CAUTION Remove an ink cartridge only if you are replacing it CAUTION Do notreplace cartridges while the printer is printing because doing this will cancel the current print job You need to change cartridges either if prompted to do so on the front panel because the printer has detected a cartridge is out of ink or if the cartridge is low and you want to replace it before it runs out Printheads Printhead errors Details the different error messages that could be displayed on the front panel for the printheads e Printhead information Shows you how to display the current status of the printheads on the front panel display Printhead replacement Details the printhead replacement procedure Printhead alignment Details the printhead alignment procedure Printhead errors The front panel can display the following error messages for the printheads NOTE Printhead missing Printhead worn out Faulty printhead Unknown An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is Refer to Unknown printhead error to solve this problem Printhead information Use the following procedure to display the printheads information screen on the front panel The front panel menu selections are Select using the keys Then press 1 Ink Enter 2 Information Enter 3 Printhead Enter 4 C
61. kly overcome any image problems you encounter You should use this utility whenever you and not the printer perceive a problem with print quality Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print Always check Configuration correction as your first diagnostic task to find the cause of your problem If a message such as PRINTHEADS not functional appears on the front panel of your printer follow the instructions given for the particular message see Message descriptions The types of problems you could possibly encounter are Stepped lines e Incomplete lines e Color accuracy e Horizontal banding Color alignment Whenever you see any of these problems work through the Troubleshooting procedure replying to the questions displayed on the front panel This will lead you to correct remedial action required to solve your print quality problem Configuration correction Before attempting the print quality diagnostic procedures contained in this section you should first check that the printer is correctly configured to print what you want Many problems concerned with print quality can be solved by correcting the way the printer is configured 1 To achieve the best performance from your printer only use genuine HP accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free
62. l or remove prints manually as they are completed e If you are mixing prints or nesting sets of several different sizes you may have stacking problems because of the different sizes of paper in the bin Image error Image is incomplete Details the actions to take when the print is blank partial or has suffered clipping Printed image incorrect Explains why the image is n one portion of the printing area Unexpectedly rotated Mirrored Distorted or unintelligible Overlaid with another image Does not obey Page Format and Rotate commands Other sources of information Lists others sources of information for image problems Image is incomplete Output contains only a partial print Image is clipped Long axis print is clipped Output contains only a partial print Did you press Cancel or Form Feed and Cut before all the data was received by the printer If so you have ended the data transmission and will have to print the page again you normally don t need to press Form Feed and Cut to unload the print The I O Setup gt I O Timeout setting may be too short From the front panel menu you can increase the I O Timeout setting to a longer period and then send the print again The file may be too large for the printer s memory Select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab This may slow down print speed Alternatively you can install extra memory on the HP GL 2 Accessory Card in
63. lack lines Printer asks questions dob E n co E printer tries to clean printheads v Printheads are OK Indicates that after first printing of troubleshooting has Diagnostic Print A completed but further N A o procedures are required to solve the problem Printer prints Printer prints Diagnostic Print B Diagnostic Print B Yes If printheads have been cleaned three time Troubleshooting finishes Indicates that without black lines troubleshooting has completed successfully If possible printer tries to clean printheads and there no problems Printer asks if Cyan Magenta Yellow and Black Patterns in Diagnostic Print B are OK v Troubleshooting No problems detected completed successfully Advance calibration It is important that the paper loaded for this calibration is exactly that used for normal printing both in quality for example glossy paper and in width for example AO or 36 in Either roll or sheet paper can be used The routine prints a pattern and then cuts the roll the cutter must be set to On see Controlling the cutter or ejects the sheet it requires paper that is at least 65 cm 25 5 in long and at least 50 cm 19 7 in wide You must then reload that piece of paper as a sheet so that the printer can accurately measure the pattern and make whatever adjustments are appropriate to the a
64. lation procedure See When to Replace HP ink supplies CAUTION When you first received your printer it was supplied with a set of four setup printheads installed in the printhead carriage These setup printheads are used for the priming of the tubes in the modular ink delivery system Do not remove the setup printheads from the carriage without following the procedures in the Assembly and Set up Poster Precautions Handle HP ink supplies with care In particular the printhead which is a high precision device must be handled carefully CAUTION Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead Do not put the printhead down on the nozzles Donot be rough when handling the printheads Always set them down gently Do not drop the printheads Proper handling will assure optimum performance throughout the printhead life Donottouch the end of the ink cartridge that is inserted into the printer as there may be a small amount of ink on the connection Avoid storing partly used ink cartridges on their ends Color calibration You can calibrate the ink system for the specific paper loaded in your printer Doing this ensures the printed output matches the colors of the original image as closely as possible The printer stores the calibration data for each type of paper you have calibrated it for since it was powered up Once the printer has been powered down the next time you use i
65. lear Film Diazo Translucent Bond Normal or Best Natural Tracing Paper Vellum Matte Film CAD drawings and GlS color lines and low density The following table lists the recommended print quality settings for specific usage with typical paper Supported paper types color Usage Typical paper selection Recommended print quality setting Drafts Plain Paper Fast or Normal Bright Inkjet Paper Natural Tracing Paper Translucent Bond Final versions Plain Paper Normal or Best Bright Inkjet Paper Coated paper Heavy Coated Paper Matte Film Clear Film Archives Matte Film Best Clear Film Transparencies Clear Film Normal or Best CAD rendering GIS and images color and CAD high ink density The following table lists the recommended print quality settings for specific usage with typical paper Supported paper types color and CAD Usage Typical paper selection Recommended print quality setting Matte Paper Heavy Coated Paper Normal or Best Glossy High Gloss Photo Paper Normal or Best Transparencies Clear Film Best Handling your paper Take the following precautions when handling paper Handle film and glossy paper by the edges or wear cotton gloves Skin oils can interact with the ink and cause it to smear Although the ink systems supplied with this printer have good light fastness colors will eventually fade or change if exposed to su
66. loaded the printer will prompt you to load a different type of paper before letting you align the printheads From time to time you may be required to align the printheads to ensure maximum print quality To select Printhead Alignment manually make sure you have the correct type of roll or sheet paper loaded There are two types of alignment Standard which will take about 4 minutes and Special which takes about 11 minutes Standard alignment is recommended for normal use and requires paper of at least A4 Letter size loaded in landscape mode Special alignment should be used to correct printhead to paper spacing variations which would be shown by variations in vertical line quality particularly in wide plots and fast print modes Special alignment requires paper of at least A3 B size loaded in landscape mode Two separate prints are made Then use the following front panel menu selections to start the alignment Select using the keys Then press Ink Enter Align Printheads Enter Standard 4 5 minutes Enter Special 11 minutes Once you have made this selection the printer starts the alignment process which then takes several minutes The printer will also automatically use the standard alignment process to align its printheads after Printhead replacement When the alignment procedure completes after a printhead replacement the printer asks if you want to run the Color calibration procedure Solutions These topics guide yo
67. loor or do not stack correctly in the paper bin Paper Always make sure that you are using the appropriate paper for your image and that it is consistent with your software application To ensure color accuracy and print quality performance of the printer use only paper types that have been certified for your printer Use of non HP paper or HP paper not certified for your printer may significantly reduce the color and print quality of your images For details of HP paper see Paper types Clearing a paper jam If the front panel displays this message i Possibly a paper jam There is probably paper jammed in the printer Paper jams can have 1 Open window various causes 2 Switch power off The paper is too thick or too thin for the printer or is otherwise not 3 Clear paper path 4 Switch power an supported 2 Align printheads The paper is creased misaligned or bubbled Too much ink is being placed on the paper causing it to cockle or bubble The end of the roll of paper is glued to the core and won t advance further Pieces of paper or paper powder are clogging up the cutter guide or other moving parts See Removing jammed paper for full instructions on how to clear jammed paper Removing jammed paper 1 Open the window 2 Switch the printer off at the front 3 If necessary carefully move the printhead carriage out of the way if possible all the way to the enclosed area on the left or the right Which way yo
68. lude their own drivers Your printer comes supplied with e Windows drivers e Mac OS X drivers RIP software for the HP Designjet 510ps only Front view of printer a Ink cartridge Power Printhead Front panel 2 switch indicator Printer connections Your printer can be connected directly to your p computer via the traditional parallel interface or Connection through the Universal Serial Bus USB port For Local Area Network LAN connection your printer can be fitted with an optional HP Jetdirect Print Server Fast Ethernet 10 100 base TX network interface card See the Assembly and Set up Poster for information on connecting your printer to a computer or network Power socket Parallel port connection USB connection Paper and ink Your printer can use a variety of papers The recommended papers are designed for use with your printer and your printer s ink system to give you the best results This chapter contains the following topics Paperchoice explains how to choose the correct paper type Choosing the correct paper type for your needs is an essential step in ensuring good print quality Roll paper details the procedures used for loading and unloading your roll paper Sheet paper details the procedures used for loading and unloading your sheet paper nk system gives you an overview of the printer s ink system with some warnings and precautions for its optimum use Ink cartri
69. m 349 mm 85 Ib 49 in 19 in 14 in AO E size 45 kg 1690 mm 674 mm 1100 mm printer 99 Ib 67 in 27 in 43 in Memory specifications Memory specifications Internal RAM 160 MB Can be upgraded to 416 MB Printer power specifications Printer power specifications Source 100 240 V AC 10 auto ranging Frequency 50 60 Hz Current 3 A maximum Consumption 150 W maximum Ecological specifications Ecological specifications Energy efficiency To determine the ENERGY STAR qualification status of this product see http www hp com go energystar ENERGY STAR and the ENERGY STAR trademark are registered U S trademarks Manufacturing Free from ozone depleting chemicals Montreal Protocol process Plastics Free from brominated flame retardants PBB and PBDE All housing parts made of the same material ABS Parts marked according to ISO 11469 standard Metals Enclosures made of electro galvanized steel sheet Packaging Cardboard non chlorine bleached and foam are 100 recyclable Inks used for printing do not contain heavy metals User Majority provided in Adobe Acrobat PDF format on CD ROM documentation Batteries Not used Recyclablility Modular construction screws easy to find and disassembly done using universal tools Environmental specifications NOTE Environmental specifications Operating ran
70. many types of paper However the quality of some images may be reduced if you do not use the correct paper for your application For example images with large regions of intense color where many ink drops are needed to fully saturate the color will not print well on HP Bright White InkJet Paper On HP Coated paper the same images might cause the paper to wrinkle and then come into contact with the printheads smearing your print and risking damage to the printhead See Combinations of paper type and print quality selection Whenever you load a roll or a sheet the printer s front panel display prompts you to specify the paper type you are loading It is absolutely essential to specify this correctly for good print quality The Physical characteristics of paper types table gives you all the information you need If paper is already loaded and you are unsure which paper type was specified go to the Paper Menu and press Enter see Obtaining roll or sheet paper information Make sure the appropriate print quality setting Best Normal or Fast is selected You can set the print quality either from your software or from the printer s front panel software driver settings override any print quality settings made on the front panel The combination of paper type and print quality settings tells the printer how to place the ink on the paper for example the ink density dithering method and number of passes of the printheads For more details see Combinat
71. mbossed arrow pivoting it by the hinge clips on the side that has the edge cable hole Continued HP Jetdirect network card installation 3 Remove the cover completely Inside the compartment there are two slots for a LAN card or an Accessory card If you use an HP GL 2 card the LAN card should be in the right hand slot nearer the back of the printer the accessory card on the left 4 To insert a LAN card or an Accessory card remove the metal cover from the appropriate slot by unscrewing its two Screws 5 When you have inserted the card screw it into place using its two screws at the top and bottom of the card Previous Continued HP Jetdirect network card installation 6 Insert the LAN cable into the LAN card It is simply pushed into place and clicks when locked 7 Carefully replace the plastic cover by clipping it back into place e Put the two hinge clips on the side that has the edge cable hole into their slots e Swivel the cover in the direction opposite to the embossed arrow and clip the other two tabs on the opposite side into their slots Ensure that the LAN cable passes correctly through the edge cable hole shown by the yellow arrow Route the LAN cable carefully so that it does not interfere with the spindle or roll 8 Once you have completed the physical installation of the card you will have to configure it f
72. mount it advances between printing swaths of data See Loading sheet paper The pattern printed is solely for the use of the printer you are not expected to relate any of its characteristics to the quality of your images 1 From the main front panel menu with the correct paper loaded select the Paper menu s and press Enter 2 Select Advance calibration and press Enter Select Create pattern and press Enter The printer prints its calibration pattern as represented here and cuts or ejects the paper 4 Load the sheet printed side up with the dotted line at the top that is rotated 90 5 Now select Measure pattern and press Enter The printer reads the calibration pattern and makes the appropriate internal adjustments Direction of paper while printing creating pattern These Advance calibration values are used whenever you print on the same type of paper until you have used the Advance calibration twice more with different types of paper Direction of paper when loading measuring pattern Advance calibration values The printer stores the advance calibration values of the last two different types of paper used for the calibration When you print the printer tries to match the paper you have selected to the stored values If there is a match the printer applies the stored Advance calibration values DESEE EDIT Restore factory Advance calibration If the type of paper you are using has not been used for
73. n Printhead Magenta Printhead Yellow Printhead Yellow Ink Cartridge Black Ink Cartridge Black Printhead Standard 4 5 min Special 11 min Color monochrome RGB sRGB True Black Rendering Intent Perceptual Saturation Colorimetric FE o lt gt c m S a D o 1 2 99 min Job Management menu The HP GL 2 Accessory Card provides a Reprint menu Set up menu RI Print quality Best Normal Fast Advanced Options Optimize for Line drawings text Best Quality Settings Default Maximum detail 7 Model number Serial number Service ID Fast Quality Settings Default Firmware rev Accessory rev Paper used Ink used c m y k Scan axis usage Increased speed h fi f Paper axis usage Service station usage Spittoon usage Pinch lift usage Cutter usage Ink usage Printer Information View Print HPGL 2 settings Palette Define Palette Palette A Palette B Penno 0 15 0 13 12 0mm Factory Pen no 0 15 0 256 On Off More menu options Set up menu continued Previous menu options I O setup Card ID No I O Cards present Contents provided by card No I O Cards present Configuration Advanced Reset Card l O Timeout 30 sec 30 min Front Panel English German Spanish French Italian Japenese Portuguese Korean Chinese Taiwanese 0 1000m Altitude CLICICNANI r cervice calibrations Hidden items that can only be
74. n usage tips technical briefings and examples of HP Designjet applications around the world Full information on worldwide HP Customer Care contacts An on line HP Designjet Diagnosis troubleshooting tool Acalendar of HP Designjet related events and programs On line access to training videos and selected user documents Immediate information on new products Communication from the users to HP includes Feedback on HP Designjet features e Automatic contact with HP Customer Care from the troubleshooting tool for HP to follow up The chance to ask technical questions on large format printing to industry experts And finally communication from user to user includes the chance to win prizes by submitting HP Designjet success stories as well as a user to user discussion forum where users can share best practices and ask for advice from their fellow professionals HP Designjet Online is available in English German French Italian Spanish and Portuguese Front panel The printer s front panel is a user friendly interface that gives you access to a comprehensive set of printer functions There is also information on your ink consumable items which is continually updated The front panel Menu structure e Navigating the menu system Message descriptions The front panel The panel on the front of your printer is the principal way of changing the behavior of the printer apart from any software driven controls that may be pr
75. nit computer 32 Fault printer 36 Selectin computer Recommended cables The following cable is recommended for optimum performance and electromagnetic compatibility Recommended cable Interface type computer HP part number Cable length Connector type at computer end of cable IEEE compatible Centronics C2951A 3 0m 25 pin male Interface All USB C2392A 5 0m USB plug Ordering accessories You can order supplies and accessories in any of the following ways Call your local authorized HP dealer Contact your local HP Sales and Support office e Refer to the Hewlett Packard Support Services booklet that was supplied with your printer Hardware Consumable items Hardware Item HP part number Memory module 256 MB CH654A The memory expansion module is SODIMM PC2700 333 MHz 256 MB DDR CL 2 5 Jetdirect EIO network cards HP Jetdirect 620n Fast Ethernet J7934A HP Jetdirect 630n IPv6 Gigabit Ethernet J7997G HP Jetdirect IPv6 IPsec Gigabit Ethernet J7961A USB print servers HP Jetdirect ew2400 802 11g Wireless J7951G HP Jetdirect en1700 IPv6 Fast Ethernet J7988G Spindle 610 mm 24 inch C2388A 1067 mm 42 inch C2389A Stand 610 mm 24 inch FL C7782A a Supported for the HP Designjet 510 but not for the 510ps Consumable items Item Color HP supply no Capaci
76. nlight over a long period of time e Rewrap partially used rolls if they are not being used and do not stack rolls e Always keep unused rolls in their plastic wrappings to prevent discoloration Obtaining roll or sheet paper information If roll or sheet paper is loaded the type of paper is displayed when you select the Paper menu on the front panel Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Translucent Bond Clear Film Matte Film Coated Paper Heavy Coated Paper High Gloss Photo Canvas Poster Paper Paper menu pe High Gloss Photo Roll loaded Roll or Sheet If there is no paper loaded the front panel display shows the following message and you will need to load roll or sheet paper Paper menu Load sheet Cutter OM Page format Advance calibration Print times for a selected print quality The following table lists some typical printing times for D A1 size paper Typical printing times Time in seconds Print quality Color lines Images Images Menolines on Coated on Coated on Glossy on Bond Paper Paper Paper Fast 69 96 234 480 Normal 216 216 550 690 Best 360 285 940 990 Printable area The following topics detail the printable areas for each of the different paper size systems ANSI paper The American National Standards Institute imperial paper sizing system Architectural paper The Architectural paper si
77. nslucent Bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek amp HP Colorfast Adhesive Vinyl Previous More HP Designjet 510 and 510ps functional specifications Functional specifications Resolution Print mode Line drawing text Image Fast Render 300x3009dpi 150x150 dpi Halftone 600x300 dpi 600x300 dpi Normal Render 600x600 dpi 300x300 dpi Halftone 600x600 dpi 600x300 dpi Best default Render 600x600 dpi 600x600 dpi Halftone 600x600 dpi 600x600 dpi Best Render 600x600 dpi 1200x1200 dpi maximum detail Haiftone 1200x600 dpi 2400x1200 dpi Previous More HP Designjet 510 and 510ps functional specifications Functional specifications Margins Roll and sheet normal Roll small Side margins 5 mm All margins 5 mm Leading edge margin 17 mm Trailing edge margin 17 mm Graphics HP GL 2 languages HP RTL supported CALRASTER Accuracy 0 2 of the specified vector length at 23 73 F 50 60 relative humidity on HP special polyester film Previous a From time to time new paper types may become available For up to date information please contact your HP dealer or our Web site http www hp com go designjet b Glossy photo paper only Physical specifications Physical specifications Type Weight Width Depth Height D A1 size printer 38 5 kg 1253 mm 470 m
78. o C3860A ajn C3859A In HP Proofing Paper Front panel name din zain pein gan 458 mm 610 mm 914 mm 1067 mm HP Professional Semi gloss Contract Proofing High Gloss Photo Q8049A en Q7971A en Q8909A en Q8910A en Paper 235 g m 100 ft 30 5 m 13 x 19 in 50 sheets HP Matte Proofing Paper Heavy Coated Paper Q7896A ejn Q1968A aejn 146 g m 100 ft 30 5 m 100 sheets HP Premium Semi gloss Proofing Paper High Gloss Photo CG462A e CG463A e CG490A e 240 g m 100 ft 30 5 m 13 x 19 in 50 sheets 18 in 24 in 36 in 42 in HP Self adhesive Material Front panel name 458 mm 610 mm 914 mm 1067 mm HP Two view Cling Film Clear Film Q1914A aen Q1915A aen 240 g m 75 ft 22 9 m HP Self adhesive Indoor Paper Heavy Coated Paper Q1733A ejn 170 g m 75 ft 22 9 m HP Matte Adhesive back Polypropylene Matte Film Q1908A aen 225 g m 100 ft 30 5 m HP Colorfast Adhesive Vinyl Matte Film C6775A 328 g m 40 ft 12 2 m 18 in 24 in 36 in 42 in HP Banner and Sign Material Front panel name 458 mm 610 mm 914 mm 1067 mm HP Durable Display Film Matte Film Q6620A en 205 g m 50 ft 15 2 m HP Instant dry Gloss Indoor Banner Matte Film Q5482A Q5483A 195 g m 50 ft 15 2 m HP Opaque Scrim Matte Film Q8675A Q1898B aen Q1899B aen 460 g m 50 ft 15 2 m HP Matte Polypropylene Matte Film Q1903A aen Q190
79. o NOT clip it in at this stage CAUTION Be very careful when replacing the cutter because you can easily break the cutter holder if you apply too much force Sheet paper Which side up Explains how to identify which side of the sheet should be printed on Which edge first Explains which edge of the sheet should be loaded first short edge or long edge Loading sheet paper Details the sheet loading procedure Unloading sheet paper Details the sheet unloading procedure Which side up The printer prints on the side of the paper that faces up It may be important to load the sheet with the correct side facing up See the table below Print side for paper types Paper type Matte or glossy HP Bright White Inkjet Paper Bond HP Vellum Natural Tracing Paper Both sides are the same If sheet is curled load with curl down Coated Paper Heavy Coated Paper Load with the coated side up Matte Film Load with the matte side up High Gloss Photo Load with the glossy side up Clear Film Translucent Bond Both sides are the same If sheet is curled load with curl down Canvas Poster Paper Plain Paper Both sides are the same If sheet is curled load with curl down Which edge first You can load sheet paper in either portrait or landscape orientation Unless you are using the Rotate option always load the sheet in the same orientation as yo
80. o stop the process If the paper is on a roll follow the instructions in Loading roll paper The printer has finished the Troubleshooting routine and will not at this stage perform further cleaning on the printheads because this could damage the other ones However according to the evaluation you have given the printheads require cleaning because there are defects in the Diagnostic Print Press the Enter key Then resume your normal printing activities If the problem recurs try using the Troubleshooting routine again or select Replace Printheads from the front panel in the Ink System menu to replace the printheads that are faulty The Troubleshooting utility has found that there is no paper loaded in the printer Load a roll of paper The system cannot successfully complete ink system start up Call HP for service During ink system start up the purge of the ink system has failed and the system is asking you if the preparation has completed Check the setup printheads and then follow the instructions in the front panel and respond to further questions Front panel messages Unknown ink cartridges The ink cartridges are not recognized by the printer as HP Press ENTER to continue approved and there is at least one that is new Press the Enter key Unknown paper type The type of the paper loaded in the printer is unknown to the printer Select paper type Select a known paper type from the printer menu Front panel m
81. oid printing right to the edge of the paper Term Meaning nesting Placing two or more pages side by side on roll paper to avoid waste nozzles Located underneath the printhead The nozzles direct the ink onto the page palette A set of logical pens defined by color and width PJL Printer Job Language A programming language that controls jobs going to a printer parallel A type of interface between computer and device Generally faster than a interface serial interface PANTONE The PANTONE MATCHING SYSTEM is an international standard for color communication in the graphics art industry pen Even though the printer has no physical pens the lines it draws match the attributes of a pen platen The exterior part of the printer on which the paper rests before going into the printer printhead The printhead is installed into the carriage assembly It is the part that prints printing area PostScript queueing raster the ink onto the paper Page size minus margins Adobe PostScript is a computer language that describes the appearance of a page including elements such as text graphics and scanned images to a printer or other output device Placing each print received by the device into memory for processing with other prints A method for defining an image in terms of dots rather than lines Raster data typically needs more memory than vector data Term Meaning rendering Rendering intent is a concept defined by ICC
82. or your LAN see Setting up the I O card Previous Specifications Functional specifications Memory specifications Printer power specifications Ecological specifications Environmental specifications Acoustic specifications Connection specifications Functional specifications HP Designjet 510 and 510ps functional specifications Functional specifications Four colors cyan magenta yellow and black Printheads 600 dpi 36 kHz cyan magenta yellow 36 kHz black HP ink Cyan supplies f Magenta 28 or 69 ml Ink cartridges Yellow Black 69 ml Width carriage axis Length paper axis Paper sizes Minimum Maximum Minimum Maximum Roll D A1 size 625 mm 100 mm printer 25 in 1000 mm 4 in Roll AO 1071 8 mm 40 in roll external E size printer 140 mm 42 2 in diameter Sheet D 5 5 in 625 mm A1 size printer 25 in 140 mm 1897 mm Sheet A0 1071 8 mm 5 5 in 74 7 in E size printer 42 2 in More HP Designjet 510 and 510ps functional specifications Functional specifications HP supported paper types HP Bright White Inkjet Paper Bond HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte Film HP High Gloss Photo Paper HP Semi Gloss Photo Paper HP Paper Based Semi Gloss HP Clear Film HP Tra
83. orrectly positioned Roll paper The roll paper may be loaded the wrong way The paper should load over the roll towards you see Loading roll paper The paper may be skewed The right hand edge must be parallel to the blue line on the front paper deflector Ensure that the paper is wrapped tightly on the roll Check that the paper is correctly loaded onto the spindle see Installing a new roll on the printer Sheet paper The sheet must be loaded with the right hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers see Loading sheet paper The paper may be crumpled or warped or may have irregular edges If you are using hand cut paper the edges may not form a right angle or they may be rough Do not use hand cut paper Use only purchased sheet paper If the paper is curled with the curl up it will be very difficult to load It is easier to load it with the curl down Paper output problems Prints fall on the floor after being cut Make sure the paper bin is open Donotlet more than twenty prints accumulate in the bin Make sure roll paper is loaded correctly If the paper is loaded incorrectly the natural curl of the paper may cause it to miss the bin and fall to the floor Prints do not stack properly in the paper bin The printer may be too close to the end of the roll The natural curl near the end of the roll can cause stacking problems Load a new rol
84. ot find any reason for the discrepancy before getting help find out for which CMYK printer inks the colors have been specified Ink supply problems Most of the problems that you could encounter when working with HP ink supplies can be solved with guidance from the front panel The only exception to this is the Unknown printhead error A full list of front messages is supplied in Message descriptions Printhead problems after replacement If after replacing the printheads the printer complains about wrong or missing printheads perform the following steps e Check that you have removed the protective tape from the printhead Insert the printhead into the carriage assembly but this time close the cover using the latch Replace the printhead with a new one see Printhead replacement Problems inserting the ink cartridge 1 Make sure that you have the correct HP ink supplies ink cartridge 2 Make sure that the cartridge is the correct color for that slot 3 Make sure the cartridge is in the correct orientation with the color coded label at the top Never clean inside the ink cartridge slots Problems inserting the printhead 1 Make sure that you have the correct HP ink supplies printhead 2 Make sure that the printhead is the correct color for that slot 3 Make sure that the printhead is in the correct orientation See Printhead replacement for further details Unknown printhead error An unknown printhead error occurs w
85. ovided through the application in use The front panel of the printer contains the following functional areas em E Tob management merci tam Cancel C Form Feed and Cut Display screen Navigation keys Action keys Depending on your country and printer model your front panel may include a localization label with text as shown above or symbols on the keys The position of the keys is the same in all cases Navigation keys The display section of the front panel consists of an LCD display and the following five navigation keys provided to navigate through the menus displayed on the screen The Up A and W Down keys let you scroll through the various items in a menu list The Menu key takes you to the main screen It cancels any choices that have not yet been selected by pressing the Enter key The Back key takes you to the previous screen The Enter key selects the item in the menu list and makes it current If there are sub selections to be made this key takes you to them otherwise it takes you back a screen Up Back Menu Cancel d Form Feed and Cut Down Enter Display screen The display screen of the front panel shows the main menu the words displayed may vary NOTE You can always reach the main menu by pressing the Menu key After a short time out the display will always revert to the main menu with the Job Management menu active Active menu SER EA Tob management menu a aq Paper menu i
86. page formatting refer to Page format If the problem is directly related to the quality of your printed images refer first to Print quality problems Refer to the appropriate topic nk supply problems Paper problems Communication problems Image error Other problems If the problem could be related to your software driver and you are using an HP driver refer to the driver s troubleshooting documentation and the on line help in your application software If the problem has no obvious cause refer to Finding the source of your problem If you still cannot solve the problem see Getting help Finding the source of your problem 1 Look at the front panel display for messages See Message descriptions for a full explanation of front panel messages 2 Test the printer Switch the printer off on the front of the printer Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works Switch the printer on and make sure the front panel display shows the HP welcome screen followed by Main Menu after a short initialization period 3 Test your computer hardware and interface Make sure that you have the correct interface cable between the computer and the printer and that it is firmly connected to the correct ports see the Assembly and Set up Poster Print quality problems Your printer provides a full troubleshooting utility to ensure you can always quic
87. per loaded is not big enough to contain the alignment pattern Unload the paper select Unload roll or Unload sheet from the Paper menu and then load paper that is large enough at least A4 Letter size in landscape mode for Standard alignment or A3 B size in landscape mode for Special alignment Front panel messages Message Explanation and action Paper too small While loading paper into the printer roll or sheet the printer has Press ENTER to retry found that it is either too narrow or too short sheet only to be Press CANCEL to abort loaded properly Press the Enter key to load larger paper or the Cancel key to stop the load process Pattern not found The printer is trying to perform a scan of the calibration pattern but Reload it again please the pattern was not found Reload the sheet that was printed by the Create pattern part of the calibration routine Front panel messages Message Explanation and action Possibly a paper jam 1 Open window 2 Switch power off 3 Clear paper path 4 Switch power on 5 Align printheads Printhead replacement not available now Cancel print jobs before replacement Printhead warning Poor print quality oT There may be paper jammed in the printer The printer has detected that a motor is blocked and the likely cause is a paper jam however it may be due to some other cause Follow these steps to check the paper path as described in Clearing a paper jam
88. performance and best quality prints For details of HP paper see Paper types Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer To check this go to the Roll or Sheet menu in the front panel and press Enter To ensure the maximum print quality use HP certified paper only For details of HP paper see Physical characteristics of paper types You can also look at the Web page http www hp com go graphic arts for the most up to date information Make sure that the Print quality Fast Normal Best used for your printer is correct This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set up menu The printer driver setting overrides the front panel setting Select Best print mode for maximum print quality For Non HP drivers set front panel paper settings to match the paper type loaded in the printer The documentation that came with your software should provide information about paper type print quality settings If your print quality problem is color accuracy related go to Color accuracy for further configuration help Troubleshooting procedure Working through the Troubleshooting procedure should always be your first action when you encounter print quality problems Refer to the Troubleshooting flowchart for a description of the sequence of processes used to complete troubleshooting procedure It is important that the paper loaded
89. propriate paper size in your software There may not be sufficient memory Select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab This may slow down print speed Alternatively you can install extra memory on the HP GL 2 Accessory Card in your printer see Memory Printed image incorrect mage is in one portion of the printing area Print is distorted or unintelligible One image overlays another on the same sheet Image is in one portion of the printing area e Is the page size configured in the software too small Are you sure that your software doesn t believe the image to be in one quadrant of the page e Otherwise this indicates an incompatibility between the software and the printer e Is your software configured for this printer For general advice see the Assembly and Set up Poster For advice specific to your software see the documentation supplied with the driver Image is unexpectedly rotated e Check the front panel Paper gt Page format gt Rotate setting For an explanation of image rotation see Rotating an image Print is distorted or unintelligible e The interface cable between your computer and the printer could be faulty Try another cable to see if the problem is corrected f you have connected your computer to the parallel port on the printer make sure you are using a genuine HP parallel interface cable Depending on the software drivers and RIPs you are using with yo
90. res of your printer HP ink supplies A description of the HP ink supplies required for your printer Print resolution Specifications of the print resolution for your printer Paper A description of the different types of paper available for your printer User interface A description of the printer s user interface Memory Details of internal memory and memory options available with your printer Drivers Details of the drivers delivered with your printer Your printer s main features The HP Designjet 510 printer is designed for individuals or small work groups in architecture engineering and construction AEC and mechanical CAD design The HP Designjet 510ps printer is designed for individuals or small work groups in advertising agencies in house graphic departments that specialize in packaging point of sale material and events as well as other graphics applications For the complete printing solution HP also offers a wide range of paper including HP Satin Poster Paper ideal for graphic artists and HP High Gloss Photo Paper for high quality images with an ultra smooth glossy finish And with the HP Complementary Media Program HP provides you with a wide spectrum of choice and flexibility in paper selection The printer comes in two sizes AO E size 42 in 1066 8 mm and D A1 size 24 in 609 6 mm models Both models have roll feed capabilities and come with an HP GL 2 Accessory Card The AO E size model also include
91. s legs and a paper bin Ultimate photo print quality and excellent line quality The printer delivers excellent line quality with a true resolution of 1200x600 dpi using HP s color layering technology which deposits inks of multiple colors in a single drop on coated paper This excellent line quality is achieved due to the fact that each half inch 12 7mm printhead contains 304 nozzles producing miniscule 18 picoliter black pigmented ink drops and four picoliter color dye based drops that are idea for engineering and architectural applications The printer also delivers ultimate photo quality for renders and photographs providing continuous tones and smooth transitions e Color accuracy consistency and management The HP Designjet 510ps printer includes Adobe PostScript amp 3 software Raster Image Processor RIP which imitates the color behavior of offset printing presses and supports emulation standards DIC EuroScale SWOP and TOYO In addition the HP Designjet 510ps printer delivers consistent color accuracy and supports ColorSync 3 0 for Mac OS users and PANTONE tables for Windows users And by using the closed loop color calibration system the HP Designjet 510ps printer prints repeatable colors independent of printhead usage ambient temperature humidity or ink levels More Unattendedness The printer includes a modular ink delivery system with up to 69 cc cartridge capacity and long life printheads which last on average
92. se topics describe the best methods of managing the work that the printer is doing Cancelling a page that is printing Shows you how to cancel a page that is currently being printed Cancelling the drying time Shows you how release a page from the printer before the drying time has finished Cancelling a page that is printing Use the following procedure to cancel a page that is currently being printed 1 Press the Cancel key on the front panel Cancel Cancel key Form Feed e and Cut The printer advances the paper as though the print were finished A multi page job or a big file may take longer to stop printing than other files Cancelling the drying time CAUTION Use caution when performing this procedure as an image that has had insufficient time to dry could be damaged Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time 1 Press Cancel or Form Feed amp Cut on the front panel Cancel key Cancel d Form Feed amp Cut key The printer will release the paper and it will fall into the paper bin Printer configuration These topics explain how to change the configuration of your printer Printer information Front panel setup Altitude setting Graphics language and networks Setting up the I O card Controlling the cutter Upgrading your printer Color settings Logs Printer information Your printer provides an information display on
93. t only the last calibration made will be available and it will print using these calibration data To color calibrate your printer first make sure you have the correct type of paper loaded and then make the following front panel selections Select using the keys Then press Ink Enter Color calibration Enter Calibrate Paper Enter The printer prints a calibration pattern and scans it to create the calibration data for the type of paper loaded If you want to check the color calibration status of your printer make the following front panel selections Select using the keys Then press 1 Ink Enter 2 Color calibration Enter 3 Status Enter The front panel display shows what types of paper the ink system is currently calibrated for To remove all the calibrations and reset the printer to its factory values choose Color calibration gt Reset from the Ink menu Drying time The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print under all conditions Drying time settings Describes how to set the required drying times from the front panel Typical drying times Lists typical drying times for Hewlett Packard tested paper at approximately 25 C with 50 relative humidity Drying procedure Details how the drying procedure operates Drying time settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloade
94. t up Poster For advice specific to your software see the documentation supplied with the driver The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost Look on your computer screen for any error message some drivers allow you to choose a different printing mode and try to send the file again If necessary select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab This may slow down print speed Alternatively you can install extra memory on the HP GL 2 Accessory Card in your printer see Memory If you continue to have problems see Getting help Printer seems too slow Did you specify Best print quality level on the front panel Best quality mode prints take longer to print Did you specify the right paper type when loading the paper For details of front panel paper types see Paper types To find out the printer s current paper type setting see Obtaining roll or sheet paper information The printhead may need replacing see Printhead replacement Did you specify a Manual Dry Time in the front panel Change the dry time to Automatic see Ink system Did you select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab If so try turning that option off Ifthe printer is in Fast mode and the file it is printing contains high density inked areas the printer may need to slow down to compensate Getting help HP C
95. the front panel that shows the current configuration of the system You can also print out this information directly on your printer Select Set up Printer information to view the information The printer information screen shows the following information about your printer Model number Serial number Service ID Firmware rev Accessory rev Paper used e Ink used C M Y K Scan axis usage Paper axis usage Service station usage Spittoon usage Pinch lift usage Cutter usage Ink usage Front panel setup You can configure the following parameters for the front panel Menu and message language Alert buzzer Screen contrast Menu and message language The following languages can be used for all menus and messages shown on the front panel of your printer English German e Spanish e Catalan e French Italian e Japanese e Portuguese Korean e Simplified Chinese Traditional Chinese To change the language 1 Select the Front Panel Language option from the Set up menu 2 Scroll to the language you require and press Enter Alert buzzer Your printer is equipped with an alert buzzer that is used to warn you when Atask has completed An error has been detected e You change a parameter from the front panel To enable or disable the buzzer 1 Select the Front Panel Buzzer option from the Set up menu 2 Highlight Buzzer On or Buzzer Off whichever is displayed
96. the platen Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Sheet edge not found During the loading of a sheet the printer cannot detect the side Please check sheet edges are edge of the paper A possible cause is that the paper is transparent non clear clear only opaque paper types are supported Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading Sheet not loaded The printer is trying to perform a scan of the calibration pattern but Load sheet with printed no sheet was found pattern Load the sheet that was printed by the Create pattern part of the calibration routine Front panel messages Message Explanation and action Sheet too long Please check it is not a roll Press ENTER to retry Press CANCEL to abort Troubleshooting finished Resume normal printing If problem persists select Troubleshooting again Press ENTER to continue Troubleshooting requires paper for a diagnostic print Unable to initialize ink system Call HP representative Unable to prepare ink system Open window to check SETUP printheads You have requested the printer to load a sheet of paper but the sheet appears to be too long Check that the paper is not a roll Either Press the Enter key to try to load the sheet again Or Press the Cancel key t
97. them faulty ink cartridges Press ENTER to continue Replace empty cartridges You have requested the printer to permit printhead replacement but before replacing printheads the printer has detected that one or more cartridges are empty The empty cartridges must be replaced before the printheads are replaced Press the Enter key and follow the procedure for replacing empty cartridges described in Ink cartridge replacement Front panel messages Right edge of sheet too far During the loading of a sheet of paper the printer has detected that from load line the paper is too far to the left it should be aligned close to the blue Press ENTER to retry line painted on the right side of the platen Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Roll edge not found During the loading of a roll the printer cannot detect the side edge Please check roll edges are of the paper A possible cause is that the paper is transparent non clear clear only opaque paper types are supported Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading Roll right edge too far from During the loading of a roll of paper the printer has detected that the load line paper is too far to the left it should be aligned with the blue line Press ENTER to retry painted on the right side of
98. through ten black ink cartridges and six color ink cartridges depending on use This modular system allows you to replace individual ink supplies separately as needed and also provides automatic alignment and cutting and stacking of finished prints in the paper bin enabling continuous and unattended printing In addition the printer includes smart chips that are embedded into each individual printhead and ink cartridge that alert you when it is time to replace the printhead and continuously monitor ink levels Ease of use The printer is a true out of the box solution and provides you with everything you need to install and use the printer It includes a control display panel for simple navigation and straightforward paper loading The HP Designjet 510ps printer also includes easy to install RIP software HP Premium Printing Material The AO E size and D A1 size printers accept a wide range of roll and sheet paper from 24 in 609 6 mm D A1 size to 42 in 1066 8 mm A0 E size wide including HP Satin Poster Paper HP High Gloss Photo Paper and HP Heavyweight Coated Paper Complementary Media Program CMP The CMP helps you to grow their business by referencing third party printing material choices to ensure maximum HP Designjet printer flexibility and printing solutions HP ink supplies HP ink supplies for your printer contain two components printheads and ink cartridges The printer uses the following HP ink supplies e Black ink cartridges
99. tion page size what is rotated incomplete lines problems sx information roll paper sheet paper ink vs system precautions vs ink bleeds ink cartridge problem inserting replacement s statistics v ink cartridges HP ink supplies vs ink emulation mode selecting Ink menu ink supplies See HP ink supplies ink supply problems s ink system cartridge replacement s statistics v drying time automatic s manual none s printhead alignment replacement s statistics v inked area installing roll paper interface cables interfaces Fast Ethernet 10 100 base TX parallel USB internal palettes ISO paper J Job Management menu K keys action Cancel Form Feed amp Cut navigation Back Down Enter vs Menu Up L loading roll paper sheet paper loading roll paper problems loading sheet paper problems long axis image is clipped M margins s margins specifications x marks or scratches on glossy paper matte film memory memory specifications menu Ink Job Mananagement Paper Set up Menu key menu structure merge mirror image N natural tracing paper s navigating the menu system navigation example vs navigation keys network interface changing settings networks and graphics language non PostScript files adjusting page size Normal s O
100. to finish Printheads require alignment Press ENTER to align You have replaced one or more printheads but the printer has detected that you do not have the right type of paper loaded for the alignment process Press the Enter key to load the correct type of paper or the Cancel key to stop the load process You have replaced one or more printheads but the printer has detected that you do not have wide enough paper loaded for the alignment process Press the Enter key to load larger paper or the Cancel key to stop the load process The printer is attempting to print a job but finds that there is a problem with the printheads You may either replace the printheads at this stage or cancel the print Select the required option and press the Enter key If you decide to replace them you will be told which ones are failing or missing The printer has detected that the printheads need to be aligned Press the Enter key to continue Load a sheet or roll of paper and select Align printheads from the Ink menu See Printhead alignment The printer has detected that the printheads need to be aligned Press the Enter key to align them See Printhead alignment Front panel messages Message Explanation and action Problems detected in INK There is an error with the ink cartridges during the preparation of the CARTRIDGES ink system Continue process and replace Press the Enter key and then follow the instructions to replace the
101. ty HP part number Ink Black 82 69 ml CH565A cartridges Cyan C4911A Magenta 82 69 ml C4912A Yellow C4913A Cyan CH566A Magenta 82 28 ml CH567A Yellow CH568A Printheads Black C4810A Cyan 44 E C4811A Magenta C4812A Yellow C4813A To achieve the best performance from your printer we recommend that you use only genuine Hewlett Packard accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance Glossary Term Meaning ANSI paper Architectural paper application Centronics clipping CMP CMYK Coated paper default device dpi drivers front panel front panel menus An American standard paper size e g D E The Architectural paper sizing system The software you use to create your drawings A standard for the parallel interface between computer and device Losing part of a drawing at the edges Complementary Media Program that helps HP customers grow their businesses by referencing third party printing material choices to ensure maximum HP Designjet printer flexibility and printing solutions Cyan magenta yellow and black The colors of the printer s four inks and also a standard color model Paper coated on one side for inkjet printing A value or condition that is assumed if no other value or condition is specified An external item connected to the computer printer tape drive etc Your HP Designjet is a devi
102. u Enter Cutter Enter ON or OFF Enter Upgrading your printer System software System software is the name given to the type of software that runs the functions in your printer System software downloading From time to time there will be system software upgrades available from Hewlett Packard System software upgrades increase your printer s functionality and enhance the features that your printer already possesses System software can be downloaded from the Internet For the latest upgrades go to http www hp com go graphic arts Follow the on screen directions Color settings Your printer can emulate the color behavior of offset printing presses allowing you to use your printer for color proofing To get accurate colors for your proof select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option The selections are Color monochrome Refer to Printing images in grayscale for further details e Color the printer prints in color e Grayscale the printer prints the color image in grey shades True black the printer prints the color image in grey shades using black ink only RGB Native Device RGB no ink emulation e sRGB standard RGB rendering intent e Perceptual e Saturation e Colorimetric Logs Your printer keeps a printhead log and an error log These logs are normally used by service engineers Printhead log The printhead log contains a list o
103. u are able to move it depends on where the paper is jammed CAUTION When moving the printhead carriage touch only the black plastic parts 4 f necessary carefully move the paper cutter out of the way to the left or to the right depending on where the paper is jammed though if Slider bar moved right it may block the paper path Guida CAUTION The cutter is easily moved by holding it as close as possible to the guide running across the width of the printer Be careful not to touch the metal slider bar that runs across the printer 5 If necessary lift the blue paper lever to release any trapped paper Remember to lower it again when you have finished Carefully remove any of the jammed paper which you can easily lift up and out from the top of the printer Carefully pull the rest of the roll or sheet down and out of the printer You may need to cut the edge of the roll with scissors 8 Check that the printing zone including the cutter guide the paper path and the area where the printhead carriage is parked is clear and clean remove any paper powder by brushing it away or with a vacuum cleaner CAUTION The area where the printhead carriage is parked can get quite dirty be careful not to get ink on your hands 9 Close the window and switch on the printer 10 Wait for the printer to finish initializing 11 Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the
104. u have specified in your software Landscape long edge first Portrait short edge first Loading sheet paper The graphical sequence shows how to load a new sheet of paper on the printer Important e If you have a roll of paper loaded on the printer you must first unload it from the printer Make sure the correct side of the sheet is facing up when you load it The front panel menu selections are Select using the keys Then press Paper Enter Load sheet Enter Select Sheet Type Enter Unloading sheet paper The graphical sequence shows how to unload a sheet of paper from the printer Important e To give the ink time to dry the printer holds the paper for some time Ink system These topics cover the various elements of the ink system Whatare HP ink supplies Details the elements of the HP ink supplies Component identification Shows you where to find the various elements of the ink system Ink supply guidelines Explains how to obtain the best results from your ink system Precautions Details the specific precautions you must take to avoid damaging the components of your ink system Color calibration Explains how to calibrate the ink system for the type of paper loaded Drying time Explains drying time function and details how to use it to ensure you obtain the highest quality print under all conditions What are HP ink supplies For each of the four ink colors use
105. u through the different procedures required to troubleshoot and find the solutions to various problems you could encounter while using your printer This chapter contains the following topics Solving problems helps you to quickly troubleshoot your specific problem it also contains instructions on where you can get further information Print quality problems helps you to solve any print quality problems you may be experiencing It takes you through the troubleshooting procedure step by step Ink supply problems guides you when you have problems installing the consumable ink items the ink cartridges and printheads Paper problems contains information on what to do if you have image smears or marks on your paper and also what to do if you have a paper jam Image error contains information on what to do if the image that your printer printed is incorrect or not what you expected Other problems covers miscellaneous problems you could face Getting help explains what to do if you cannot solve a problem It also provides full details of the steps to take to contact the Hewlett Packard Customer Care Center Solving problems To find the meaning of front panel messages see Message descriptions If you know the problem is related to a certain task first check the relevant section in this manual for step by step procedures Use this manual s index or table of contents to find the section For example if you are having difficulty with
106. ur printer there will be different solutions to this problem Refer to the Vendor s User Documentation for details One image overlays another on the same sheet The I O Setup I O Timeout setting may be too long From the front panel menu decrease the setting and print again Other sources of information If you don t find the solution to the problem here other sources of help are e The documentation supplied with the driver that you are using to manage the output from your software application to the printer Other problems Communication problems Describes typical problems you could encounter with communications between your computer and the printer Printer does not print Details common causes for the printer failing to print Printer seems too slow Lists the reasons why printing may slow down Communication problems Symptoms are The front panel display does not show Processing when you are sending a print to the printer Your computer displays an error message when you are trying to print Your computer or printer hangs stays idle while communication is taking place However note that large prints can take a correspondingly long time to print Your printed output shows random or inexplicable errors misplaced lines partial graphics etc How to solve the problem Have you selected the correct printer in your software Does the printer work correctly when printing from other software If the
107. ustomer Care Details about the HP Customer Care program Whatto do before you call Information on what you should do before you contact your local HP Customer Care Center HP Designjet Online How to get help and much more via the World Wide Web HP Customer Care As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP Designjet The contact details for your local HP Customer Care Center are provided in the Hewlett Packard Customer Care booklet supplied with your printer HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at http www hp com go support What to do before you call 1 Review the troubleshooting suggestions in this section Inthe relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows f you have installed third party software drivers and RIPs refer to that user documentation If the problem appears to be related to your software application first contact your software vendor
108. yan Magenta Yellow or Black Enter printhead The front panel displays the following information for the selected printhead Color Cyan Magenta Yellow or Black Model Hewlett Packard No 11 and Warranty In warranty or Out of warranty Status inserted missing faulty worn out and unknown If there is a problem the system displays an action missing gt insert unknown gt troubleshoot faulty worn out gt replace Expiration date Serial number Ink used in cc and 9o used Paper jams If the printheads are aligned and color calibrated Printhead replacement The graphical sequence shows how to replace a printhead in the printer The front panel menu selections are Select using the keys Then press 1 Ink Enter 2 Replace Printheads Enter Once you have replaced the printhead if you have paper loaded the printer prompts you to start the Printhead alignment procedure If no paper is loaded the printer prompts you to load paper and then automatically starts the alignment The alignment takes several minutes to complete and the printer will then prompt you to run the Color calibration procedure Printhead alignment You should have one of the following types of paper loaded before attempting to align the printheads HP Bright White Inkjet Paper Bond HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Satin Poster Paper or Plain Paper If you try to do this with any other type of paper
109. you can load it The front panel menu items are Select using the keys Then press Paper Enter Load Roll Enter Select Roll Type Enter Unloading roll paper The graphical sequence shows how to unload a roll of paper from the printer Removing roll paper from the printer The graphical sequence shows how to remove a roll of paper from the printer NOTE You must have unloaded the roll of paper from the printer before you can remove it Removing roll paper from the spindle The graphical sequence shows how to remove a roll of paper from the roll spindle NOTE You must have removed the roll of paper from the printer before you can remove it from the spindle Cutter replacement The graphical sequence shows the complete procedure for the replacement of the paper cutter in your printer Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to Order the replacement cutter Receive instructions on how to access the front panel Service menu Important information The cutter unit is attached to the printer by a black cutter holder that runs along the metal guide rail and is hooked onto the edge of the platen at the front of the printer The cutting wheel is inside the cutter unit Do not remove the cutter holder When inserting the new cutter with the cutter holder raised to about 45 degrees partially insert the cutter so it rests in the cutter holder but d
110. your printer see Memory There may be a communications problem between your computer and the printer Check your interface cable Check to make sure that your software settings are correct for your current page size for example long axis prints Image is clipped This normally indicates a discrepancy between the actual printing area on the loaded paper and the printing area as understood by your software For general advice on printing areas and page size see Printable area Check the actual printing area for the paper size you have loaded printing area paper size margins For paper size and margins see Printable area Check what your software understands to be the printing area which it may call printable area or imagable area For example some software applications assume standard printing areas that are larger than those used in this printer You may have asked to rotate the page from portrait to landscape on paper that is not wide enough for example a D A1 size page rotated on a D A1 size roll If necessary change the printing area in your software The file may be too large for the printer s memory Select Send Job as a Bitmap in the driver s Troubleshooting menu Services tab This may slow down print speed Alternatively you can install extra memory on the HP GL 2 Accessory Card in your printer see Memory Long axis print is clipped Does your software support long axis prints Have you specified an ap
111. zing system ISO paper The International Standards Organization metric paper sizing system which is the size system commonly used in Europe ANSI paper The following table lists the printable area for the ANSI paper size system The left and right margins are 0 2 in 5 mm and the leading and trailing edge margins are 0 7 in 17 mm Where Printable area Paper Size Margins Printable areas for ANSI paper Printable area width x height by image orientation Paper idend of Inches Millimeters size erts Landscape Portrait Landscape Portrait Width Height Width Height Width Height Width Height A Portrait 9 7 8 1 8 1 9 7 245 206 206 245 Landscape 7 2 10 6 10 6 7 2 182 269 269 182 B Portrait 15 7 10 6 10 6 15 7 398 269 269 398 Landscape 9 7 16 6 16 6 9 7 245 422 422 245 C Portrait 20 7 16 6 16 6 20 7 525 422 422 525 Landscape 15 7 21 6 21 6 15 7 398 549 549 398 D Portrait 32 7 21 6 21 6 32 7 830 549 549 830 Landscape 20 7 33 6 33 6 20 7 525 854 854 525 E Portrait N A 33 6 42 7 N A 854 1084 Landscape 32 7 43 6 N A 830 1108 N A Indicates this printable area is available only if you are using the AO E size format printer Architectural paper The following table lists the printable area for the Architectural paper size system The left and right margins are 0 2 in 5 mm and the leading and trailing edge margins are 0 7 in 17 mm

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