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Installing ezRemote Manager

1. broadcasts and the delay between each broadcast can be modified Click Pas sw ond ili it i to use a thin cli between SNMP a e responding based on it s underlying ent access broadcasts ms DD 7 password with broadcasts 9 broadcasts in seconds hn appliances dis OS Select covered during this asset loca tion operation Filter your broadcast g using the appliance operating system Don t show again Password FYI ezRemote Manager locates Neoware thin client appliances on your to hoc oe eae network by sending a Simple Network Management Protocol on subnets through a us or SNMP broadcast request from the server You need to select DEGERE ONT broadcast IP address click on the select deselect indicator to the uration SNMP broad left of the address casts must be passed to the subnet For more Note The default broadcast address for each network interface information see Appen 5 s dix A Broadcast SNMP card NIC as determined from your server s registry is already and Router Configura Hon on poge 79 selected when the dialog first appears 14 Building an asset database Asset Manager To change a broadcast IP address right click and type a new one Add additional broadcast IP addresses by entering them one at a time in the provided field clicking Add after each entry For example
2. 23 Either select a unit to the left and click on the Get Image button to retrieve the target image to be cloned or select from the list of images above and click Update All Click the Get ee Image button to e initiate the clone operation Locate complete found 39 units 4 In the Version Name Image Name and Location dialog type the name to be listed in the Update Manager This name will repre sent the cloned storage image in the Enter new version name field In the Enter location and name of image that will be cloned field type the full path and the name for the cloned image file If you want to browse the folders click the Browse Enter the name for the 8 Version Name Image Name and Location cloned image as you Enter new version name would like it to appear in the Update Manager New Version Name for ist Enter location and name of image that will be cloned Specify where you XP embedded custom 1 2152003 Browse would like to store NONU the cloned image button and use the standard Windows Save As dialog to specify a location and name for the cloned image file 5 When finished click OK The full storage cloned image will now appear in the Update Man ager as a software update that you can apply to other Neoware Win dows XPe appliances or Windows NTe appliances on your network XPe NTe software cloning 37 Upd
3. ftproot Neoware directory named CeNet Follow steps 1 through 5 under the Instruction Set A with two changes A Place all of the files and folders generated into the CeNet sub directory Instead of neoware 3000 neoware config txt neoware connections rgy and neoware properties rgy the set up will involve neoware cenet 3000 neoware cenet config txt neoware cenet connections rgy and neoware cenet properties rgy B Change the references in the config txt file accordingly to reflect the new directory structure Instead of a config txt in the format SYSTEM 6 0 3 Built on Feb 20 2002 at 21 06 07 LOAD_AND_RUN REBOOT install exe 3000 PROPERTIES November 20 2002 UPDATE_REGISTRY REBOOT Properties rgy CONNECTIONS November 22 2002 UPDATE_REGISTRY Connec tions rgy The new config txt would have the format SYSTEM 6 0 3 Built on Feb 20 2002 at 21 06 07 LOAD_AND_RUN REBOOT install exe CeNet 3000 PROPERTIES November 20 2002 UPDATE_REGISTRY REBOOT CeNet Properties rgy CONNECTIONS November 22 2002 UPDATE_REGISTRY CeNet Connections rgy ezUpdate Server Configuration 89 Creating ezUpdate files properties rgy connections rgy This plain text file contains a full description of the Neoware appli ance properties that you would like to be automatically set This includes settings such as display keyboard screen saver overall security etc To create the properti
4. LZ neoware 2003 by Neoware Systems Inc 400 Feheley Drive King of Prussia PA 19406 USA 1 610 277 8300 E mail info neoware com Web http www neoware com This manual is copyrighted by Neoware Systems Inc All rights are reserved This document may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Neoware Systems Inc Neoware Eon Capio ThinSTAR and ezRemote Manager are trademarks or registered trademarks of Neoware Systems Inc Microsoft and Windows are registered trademarks of Microsoft Corpora tion MetaFrame WinFrame and ICA are registered trademarks of Citrix Systems Inc Other trade marks used in this manual are the property of their respective owners Disclaimer The information provided in this manual is intended for instructional purposes only and is subject to change without notice Neoware Systems Inc accepts no responsibility or liability for errors omissions or misleading information that may be contained in this manual Production note This manual was entirely designed written edited and illustrated on Neoware thin client appliances MN USER EZRM 3 0 12 10 2003 Table of Contents ezRemote Manager User Manual Table of Contents iti CHAPTER1 Introduction 7 Overview 7 Complete remote management of Neoware thin client appliances 7 ezRemote Ma
5. ezRemote Manager tasks that work with by Auto Wake on LAN 77 Configuring automatic Wake on LAN Auto WOL 77 Appendix A Broadcast SNMP and Router Configuration 79 ezRemote Manager access to separate subnets through Cisco routers 79 Adding a route to your server 80 Configuring Router 80 Relevant Cisco Router Commands 82 Appendix B ezUpdate for Windows CE Appliances 83 Windows CE ezUpdate 83 Requirements 83 Table of Contents y Table of Contents Overview of procedure 84 FTP Server 84 DHCP Tag 137 84 Static IP Address 85 ezUpdate Server Configuration 86 Basic FTP server setup 86 Choosing the right instruction set 87 lInstruction Set 87 Instruction SetB 88 Instruction SetC 89 Creating ezUpdate files 90 properties rgy 90 connections rgy 90 config txt 91 Appendix C ezUpdate for NeoLinux Appliances 93 ezUpdate and NeoLinux 93 Requirements 94 NeoLinux ezUpdate server package installation 94 Configuring ezUpdate via DHCP 95 Manually configuring ezUpdate on the client 95 Using ezUpdate to distribute NeoLinux software update packages 97 Using ezUpdate to distribute NeoLinux configurations 97 Updating connections and properties 97 install nl 98 Version file 98 Configuration files 98 properties rgy 98 ezRemote Manager User Manual connections rgy 99 Setting the appliances for ezUpdate 100 ezUpdate Advanced Topics 102 Snap ins 102 Appendix D ezUpdate for Windows XPe Appliances 103 ezUpdate
6. available only when ezRemote Manager is accessing a database with Administrator Access mode This function is not available when in Sup port Mode Creating a new group 4 Drag the selected appliances into the To more easily manage Neoware thin client appliances you may choose to organize them in logical groups Group appliances based on any criteria you desire Use the sorting mechanism in the list view and then click and drag selected appliances into defined groups to quickly create an easy to manage structure For example in a large network you may decide to group thin client appliances located on different subnets in different groups or a separate group for each configuration of software Note on saving lists ezRemote Manager allows complex multi level grouping to provide you with flexibility It is important to save your list as you go When you use the File Save function the complete asset management database is saved to disk including groupings IP addresses station names and OS ver sions ezRemote Manager also allows saving multiple database files For more information on using saved databases see Saving and automatically retrieving asset lists on page 24 Saving multiple database files allows you to create different groupings of the same list of appliances Right click anywhere in the list view and then select Add Group from the Delete ial pop up menu Rename Station Cut 2 Type a name
7. camera Properties Manager This chapter explains how to use ezRemote Manager to duplicate device configurations Properties Manager not available in Support Mode When ezRemote Manager is in Support Mode Properties Manager is not an available option For more information about how to tell which mode you are using see Access mode indicators on page 31 Device properties in thin client appliances What are Neoware computing appliances running Windows CE and properties NeoLinux operating systems use a registry based configuration mechanism that is configured through the connection manager thin client interface The previous chapter CHAPTER 6 Connection Manager on page 39 discusses copying or cloning connection definitions from one appliance to one or more others To provide a higher level of flexibility without increasing com plexity Neoware separates the ability to clone connection configu rations from the ability to clone or copy other appliance configuration items Most of the appliance configuration parame ters that are not copied or cloned using ezRemote Manager Con D 5 gt iz 2 a 49 Properties Manager nection Manager are cloned using the Properties Manager interface Which thin client This chapter focuses on cloning configuration properties from and to appliances support the following thin client appliances running Neoware software property c
8. n1 profile directory This folder will contain the necessary files for automatically updating your appliance connec Using ezUpdate to distribute NeoLinux software update packages 97 install nl Version file Configuration files properties rgy tions and properties These files include install nl version profile connections rgy and properties rgy To include install nl in your profile directory simply copy the install_profile_image template file found in the NeoLinux ezUpdate directory in the templates folder into your profile directory and rename it install nl The ezUpdate process uses the version file to determine if a NeoLinux appliance needs to be updated The version file is a plain text file that can contain any value When an administrator makes a change to the profile configuration files changing the value contained within the version file will notify NeoLinux appliances that an update is required at bootup The ver sion file must be named version profile To create the necessary configuration files first set up a template or source appliance with the connections and or properties that you want to copy to your other appliances This can be done at the appliance itself or can be done by shadow ing the appliance using ezRemote Manager see ezAnywhere Shad owing on page 63 Once you have set up the template appliance you need to create the ezUpdate connections rgy and properties rgy f
9. ni column to activate Bneos ua 10104959 Yes CDEDCSSBE44A WN odel 2 10104985 Yes ODEDCSSEG S2 WNEb Neolimm30 Geode i i 304995 Yos DDEDCRGADOT File and Action STE wi ced menu options List View z Click on a column label a second time to reverse the sort order of the Not available in Support Mode thin client appliance Renaming thin client z appliances is a function that is available only In the list view you can directly change any thin client appliance s when ezRemote Man ager is accessing a data name base with Administrator a coos mode bo um 1 Right click the name of an thin client appliance in the list view tion is not available when in Support Mode and then select Rename from the pop up menu 2 Type anew name for the appliance List view 17 Asset Manager Press the Enter key to finish name entry 8 Untitled Administrator Mode ezRemote Manager IP Address DHCP Mac Address MainBoard OS version JE NEO C94CFB 10 10 49 65 10 10 49 73 10 10 49 69 10 10 49 50 10 10 49 59 Add Delete it Wake on LAN Beboot Change Password Yes Yes Yes 00 0 5 68 94 16 00 0 5 68 4 44 00 0 5 64 4 7 00 0 5 4 14 00 0 5 9 0 99 00 0 5 4 00 8 5 9 4 8 WN3 WNEb P620 WN3 WN3 WN3 WN3 WinCE 4 20 NeoLinux 3 0 1
10. on page 35 The items not cloned using Properties Manager are Connection definitions these are cloned using the Connection Manager dialog IP address Host name Configuration password except NeoLinux based appliances The following are examples of configuration settings properties cloned by ezRemote Manager s Properties Manager interface not all settings are supported in both NeoLinux and Windows CE Display resolution and refresh rate Screen saver settings Setting to get network configuration from DHCP RDP printer settings LPD printer settings TCP printer settings ThinPrint settings Touch screen settings Global ICA settings Global RDP settings Audio volume settings Date and time zone Web browser Internet configuration settings CE only Connection Manager settings security appearance automatic start up settings Security settings but not password ezAnywhere shadowing settings Mouse settings Keyboard settings locale and Num Lock key behavior at startup rr o 5 iz 2 a Device properties in thin client appliances 51 Properties Manager Why clone properties Save time configuring thin client appliances Save standard configurations as backups Create ezUpdate server configuration files Individual thin client appliances can be configured at the desktop when installed or whenever network resources change This configu ration us
11. or power networked systems on for man agement tasks even when they have been powered off WOL uses a magic packet that is sent to the target device using the device s MAC address ezRemote Manager allows you to remotely wake powered off Eon and Capio thin client appliances using WOL technology To use WOL you must first have displayed in list view an asset list that contains the device s you plan to awaken or manage In most instances that will be a saved asset list database you retrieve into ezRemote Manager see Saving and automatically retrieving asset lists on page 24 ezRemote Manager incorporates two distinct mechanisms that use WOL to wake up appliances Wake on LAN on demand Wake up selected appliances or all appliances in the current list view when initiated by ezRemote Manager user Automatic Wake on LAN Wake up appliances automatically when they fail to respond to ezRemote Manager during a task 75 c 2 5 o 4 c o 5 E Wake on LAN Operations Wake on LAN on demand You can wake up one or more appli IP Address DHCP ance selected in the current list view 0 006 0 101043122 Yes AQNEO C9F516 10104853 Yes right hand pane 101049158 Yes 10 10 43 81 Yes 10 10 49 249 Yes 10 10 49 106 Yes 1 Right click on a thin client appli ance or a multiple device selec SJ NEO 10049142 Yes 10 10 49 113 Yes 14
12. you have pulled the appliance properties from your appliance by selecting an appliance and clicking the Get button click the Save As button The Save As dialog will appear allowing you to specify the directory and file name of the appliance property file that you would like to save Using ezRemote Manager it is possible to save the appliance prop erties information as a file This saved file by default Proper ties rgy may be used as follows Loaded into ezRemote Manager for configuring appliances at a later date See Loading property settings from a file on page 55 e Asa template for the automatic ezUpdate procedure see the Appendices dealing with the ezUpdate process or e For support and debugging purposes Once you have uploaded the appliance properties information from your appliance by selecting an appliance and clicking the Get button click the Save As button The Save As dialog will appear allowing D 5 gt iz 2 a Saving properties configurations to file 57 Properties Manager When proper ties are finished uploading from the selected appliance Save As is enabled you to specify the directory and file name of the appliance connec tion file to be saved C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager File Edi Actions View Settings R Ay Neoware ZREMOTE MANAGER WinCE 4 20 WinCE
13. you might choose to add addresses for subnet routers Specify the number and delay between SNMP broadcasts Change the default settings only if network traffic interferes with the discovery of remote thin client appliances The discovery can be filtered by thin client operating system in OS Select limiting the units listed to those appliances running that operating system If your Neoware thin client appliances have been protected using an appliance access password click on the Password button to enter the password The password will be associated with appli Appliance Access Security The Appliance dolce IT Aree rity password is the device con figuration pass word Appliance Access Password ances located during this discovery session and saved with the asset list database file Appliance Access Security dialog Enter the Appliance Access Password that is required to access and change configurations of the remote thin client appliances that you intend to manage with ezRemote Manager Click OK to return to the Broadcast Address dialog In the Broadcast Address Dialog Click OK to locate and list the Neoware thin client appliances on your network Asset Manager Building an asset database 15 Asset Manager List view List view is the listing of located and added Neoware thin client appliances It uses a familiar Explorer type tree list view providing important in
14. 0 16 34 CPIF WinCE 2 12 Neoware 5 2 Built on Oct 0 manager toolbar P J NEO T amp ACIE 101049177 Yes 08 00 0e 16 ac 1e 2 WinCE 2 12 Neoware 5 2 Built on Oct 0 i 80 8 101049211 Yes 0 5 80 489 WinCE 3 00 Neoware 5 3 1 Built on Jun 169358 101049131 Yes 08000e168368 2 WinCE 3 00 Neoware 5 3 1 Built on Jun B Lab cp608 101049132 Yes 0 5 80 WinCE 3 00 Neoware 5 3 Built on Feb 1 Bwince 101049128 00 00 86 5 46 0 Zebr WinCE 3 50 Neoware Built on 20021220 101050145 Yes 00 0 5 4 79 WinCE 4 00 Neoware 6 0 3 Built on Jun 101050127 Yes 00 0 5 9 908 WinCE 4 00 Neoware 6 0 3 Built on Feb NED 5832D4 10104983 Yes 00 0 558 8204 4 00 Neoware 6 0 3 Built ua IP Address DHCP Mac Address MainBoard OS Version Loading 116 units completed v Depending upon the configuration settings on the appliance you are trying to shadow you may have to wait for an approval from the remote device s user before you can shadow Also you may have to wait for an approval time out which will occur if the user is not at their appliance when you attempt to shadow it If shadowing is allowed a window will appear containing the thin client appliance s current desktop Note It is possible to establish multiple shadowing sessions simul tane
15. 00 1 5 8 6 60 2 0 5 4 9 __ VN NeoLinux 2 4 1 051903 NeoLinux 2 4 100802 NeoLinux 2 4 100802 NeoLinux 2 4 2 103103 NeoLinux 3 0 110603 NeoLinux 3 0 112403 NeoLinux 2 4 1 051903 NeoLinux 3 0 110603 NeoLinux 3 0 110603 NeoLinux 2 4 1 051903 NeoLinux 2 4 1 012303 NeoLinux 3 0 110603 NeoLinux 3 0 110603 NeoLinux 3 0 110603 NeoLinux 3 0 112403 NeoLinux 2 4 100802 NeoLinux 2 4 100802 NeoLinux 2 4 1 051903 NeoLinux 2 4 1 051903 NeoLinux 3 0 120103 NeoLinux 2 4 1 012303 inue 2 A 1 051909 Locate complete found 115 units 2 In the toolbar click Connections or select Connections from the Actions menu bar item Note If the selected group of appliances are based on more than one kind of software you will be prompted to select which type of appliance to update by choosing the appropriate software plat form Once you have selected the software platform ezRemote Manager will single out the appliances running that software and allow you to continue cloning or editing your connections 3 When the Connection Manager appears select the radio button Cloning connections to other appliances 43 D fe 5 9 9 Connection Manager entitled Get connections from thin client appliance 4 Select the appliance with the preconfigured connections from the list of appliances on the left hand side 8 C Program Files Neoware asiapacifi
16. 04 P520 XPE 1 2 1 Buil October 31 2003 101048236 Yes 00 0 5 6 00 79 620 XPE 1 2 Built March 26 2003 10104842 Yes 00 0 5 00 30 P620 XPE 1 2 Built September 15 2003 10104843 Yes 00 0 5 4 XPE 1 2 1 Built October 31 2003 10104850 Yes 00 0 5 4 7 P620 XPE 1 2 Built September 15 2003 10104854 Yes 00 0 5 00 8 620 XPE 1 1 Built September 26 2002 10104856 Yes 00 e0 c5 6a 32 39 P620 XPE 1 2 1 Built October 31 2003 10104876 Yes 00 0 5 00 5 620 XPE 1 2 1 Built October 31 2003 10104897 Yes 00 0 5 00 29 620 XPE 1 3 Built May 16 2003 101050122 Yes 00 0 5 6 04 620 XPE 1 2 1 Built October 31 2003 101050133 Yes 00 0 5 68 4 XPE 1 2 Built March 26 2003 10105025 Yes P620 XPE 1 2 Built June 6 2003 10 10 5068 Yes P620 XPE 1 2 1 Built October 31 2003 10 10 5069 Yes P620 XPE 1 1 Built September 26 2002 3 When the Update Manager opens select either the NeoLinux TE netOS Windows CE Windows XPe or Windows NTe software a update package to use to update your appliance s The update Freee ingle ezRemoe package will need to have been installed on the server on which PE the nekon you are running ezRemote Manager ezRemote Manager and result in incompl lete soft 18 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRem
17. 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 P 8 save As 30 120203 Step one Select source of aj Get properties from thin cl on exe Get properties from file SNMP di wbhelp2 dil install profile sh vncviewer exe 2 mib tst C BRAPLDLL C PutNTElmage s PSAPLDLL WinCE Net File name Save as type Properties sandmdp 58 Saving properties configurations to file ezRemote Manager User Manual cuapters Snap In Manager 5 5 gt This chapter explains how to remotely apply modular updates to Neoware appliance software and appliance configurations What is a Snap In All of Neoware s thin client appliance operating systems utilize real filesystems in Flash disk memory instead of monolithic Flash images They also use registry based configuration mechanisms The combination of real filesystems and registry based configura tion allows Neoware customers to add software or to update soft ware modules and device configuration without having to move an entire Flash memory image into each appliance Modular software additions and updates can be only as big as they have to be
18. Among the operating systems supported by Neoware Windows CE and NeoLinux use a connection manager to access network resources through pre defined connections Connection cloning is the mechanism by which ezRemote Manager can copy the pre defined list of server connections from one thin client appliance to others of the same model software family 39 Connection Manager Connection cloning This chapter focuses on cloning defined connections from and to the supported models following thin client appliances running Neoware software e Capio I and II models running Neoware s version of Windows CE software e NetVista N2200 and N2800 models running NeoLinux or Neoware s version of Windows CE software Associated Part Model Series Operating System Numbers Capio 500 Embedded Linux CP4A AA Eon Proven 2100 CPAE AA Eon Preferred 2000 Embedded Linux BA EON2000E BA EON2000X Capio 600 Windows CE CP4B BA Eon Proven 3100 Windows CE NET CP4F AA CP4G BA CP4H BB CP4J BA Eon 3000 Windows CE BA EON3000X Eon Preferred 3000 Windows CE NET BA EON3000I NeoStation 3000 BA N3000C Eon Prestige Win Windows CE NET BB 01 CB dows CE NET Eon 4000 NeoLinux BA EONAO000I Eon Preferred 4000 40005 Eon Professional 4300 BA EON4000T BA EON4300S BA EON4300T Eon Prestige Linux BB 02 EC NeoLinux Neoware s software based on Windows XPe and Windows NTe also may include customer defined connections to
19. FTP server format you are running 84 Windows ezUpdate Static IP Address For password protected FTP the URL should use the following format ftp Username password host path_to_update_file_directory For anonymous FTP then the URL should be in the following format ftp host path to update file directory e When using anonymous FTP and your FTP server resides on the same machine as your DHCP server then the URL should be in the following format ftp o DHCPSERVER path to update file directory Note FTP filenames and paths should not contain spaces If the DHCP server responds with a zero length value the automatic con figuration update will be disabled To set a Neoware CE thin client appliance to use ezUpdate on a net work where DHCP is not used the registry settings HKLM Software Neoware Netconfig BasePath ftp lt IPADDR gt neoware HKLM Software Neoware Netconfig DefaultBasePath ftp lt IPADDR gt neoware must be set where lt IPADDR gt is the IP address of ezUpdate server Creating a Snap In A snap in can be created based on the following example to set the registries in one or more Neoware Windows CE thin client appli ances using ezRemote Manager e begin snapin text install 2do install 2do for supporting ezUpdate on static IP units replace the lt IPADDR gt symbol with the IP address of the ezUpdate server CMD regmgr s HKLM Software
20. If no software update packages appear on the Available Versions list then you need to download and install one of Neoware s software update packages The update packages can be accessed at http www neoware com downloads gt E v E lt D 23 4 After selecting the appropriate software update package click Update All 5 When the Confirm Session Start dialog appears click the Proper ties button to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you choose to delay the session in the Set Session Parameters dialog clicking the OK button will add the delayed session to the Task View and delay the session rather than begin ning the session immediately XPe NTe software cloning ezRemote Manager clones the full Flash disk image of Neoware thin client appliances based on Windows XPe and Windows NTe You can copy the cloned image to other same OS appliances running on your network or store that image for backup This image includes the operating system software its configuration all installed soft ware applications including custom software installations and the configuration of that software Note When you use a cloned image to update other Neoware Win dows XPe NTe appliances running on your network the cloned image will completely replace the contents of the appliances F
21. Manual Appendix B ezUpdate for Windows CE Appliances This appendix discusses how to use ezRemote Manager to create the con figuration files needed to automatically update your Windows CE based Neoware appliances software properties and connections Windows CE ezUpdate Requirements Both ezRemote Manager 2 2 or later and Neoware software incorporating Windows CE 5 2 or later contain enhancements that allow for the automatic server update of appliance software appliance configuration properties and appliance server connec tions These enhancements are collectively called ezUpdate The use of this feature enables all Neoware Windows CE based appliances to pull their configuration and or software from a server when they are powered on for the first time Additionally each time the appliance is booted it will check with the server to see if it needs to update its configuration and or software The following is a list of requirements to enable ezUpdate One Neoware Windows CE based appliance configured as a template Access to an FTP server where configuration and software update packages can be installed and to a DHCP server that can be configured to notify Neoware appliances where to look for updated configuration information and or software The FTP and DHCP servers can be resident on the same server or on sep arate servers 83 Overview of procedure FTP Server DHCP Tag 137 Al
22. Which appliance configuration items are not cloned using Properties Manager 51 iv Table of Contents ezRemote Manager User Manual Which appliance configuration items are cloned using Properties Manager 51 Why clone properties 52 Save time configuring thin client appliances 52 Save standard configurations as backups 52 Create ezUpdate server configuration files 52 Setting appliance properties using ezAnywhere shadowing 53 Loading property settings froma file 55 Saving properties configurations to file 57 CHAPTERS Snap In Manager 59 What is a Snap In 59 ezSnap Technology 59 Snap In Manager 60 Apply snap ins and more 60 Using the Snap In Manager 60 CHAPTER 9 ezAnywhere Shadowing 63 What is shadowing 63 Remote viewing and control 63 Underlying protocol 63 What is required to shadow a remote appliance 64 Client configuration 64 ezAnywhere shadowing and passwords 65 Initiating an ezAnywhere shadowing session 65 Error messages during ezAnywhere session initiation 66 Table of Contents CHAPTER 10 Sessions 69 Setting Session Parameters 69 Using the Set Session Parameters Dialog 70 Task view 72 Task view actions 73 Switching to the list view 74 Adjusting the task view 74 CHAPTER 11 Wake on LAN Operations 75 Wake on LAN and ezRemote Manager 75 What is Wake on LAN 75 What does Wake on LAN do in ezRemote Manager 75 Wake on LAN on demand 76 Automatic Wake on LAN Auto Wake on LAN 76
23. admin istrator to remotely configure unattended appliances Multiple shadowing sessions can be opened simultaneously on a single administrator desktop each one appears in its own window ezAnywhere shadowing is based on industry standard VNC proto cols ezAnywhere shadowing is independent of both ICA and RDP protocols so that unattended devices can be managed In the standard default configuration of Neoware desktop operating systems only VNC sessions initiated by ezRemote Manager will be accepted by the thin client appliance The desktop operating sys 63 D 3 me N o H N o ezAnywhere Shadowing tems also have settings to disable ezAnywhere shadowing although remote configuration of devices is not as convenient as when shad owing is enabled What is required to shadow a remote appliance Client configuration The thin client appliance must be configured to accept ezAnywhere shadowing The default configuration in all software versions is to enable ezAnywhere shadowing E nra ox In Windows CE appliances ezAnywhere Open the ezAnywhere applet from the Appliance Properties Enable ezAnywhere LJ Accept other VNC Clients Consol rue Bn pasword Allow ezRemote Manager to Shadow must be checked Query Settings Query on all incoming connections Auto Accept other VNC Clients 64 What is required to shadow a remote appliance ezAnywhere
24. and in some cases may be only a few kilobytes of infor mation and registry changes are similarly small This speeds the update process and helps alleviate bandwidth impact on busy net works and low bandwidth connections ezSnap Technology Neoware refers to this as our ezSnap Technology Neoware makes snap ins available to add capabilities to thin client appli ances such as adding Adobe Acrobat Reader plug in to NeoLinux and Windows XPe thin client appliances Neoware Tech Support provides snap ins to help diagnose customer problems Customers can develop and use their own snap ins since the technology is based on industry standard protocols 59 Snap In Manager Snap In Manager Apply snap ins and ezRemote Manager s Snap In Manager provides the following func more tions e Snap in software additions software updates or configuration changes simultaneously into one or more thin client appliances Remotely execute file based scripts in one or more thin client appliances Remotely execute a command in one or more thin client appli ances Snap ins can be downloaded from the Support section of the Neoware Website at http www neoware com downloads Using the Snap In Manager 1 Select one or more appliances from the List View 2 Inthe ezRemote Manager toolbar click Snap In or select menu item Actions Snap In 8 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRe
25. automatic logon Start the cloning 1 In the List View select the preconfigured template XPe NTe process appliance to clone and the target appliances to copy the image 2 Inthe ezRemote Manager toolbar click Software or select Soft ware from the Actions dropdown menu 3 When the Update Manager opens select the template Neoware 36 XPe NTe software cloning Updating Appliance Software XPe NTe appliance in the left hand pane and click Get Image m 3 rr 8 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager Eile Edit Actions View Settings R ud us AE al Neoware ZREMOTE MANAGER Station Name O5 Version JE TCPHLswickh XPE 1 1 Bu Update Manager J NEO SA23D7 121 Select software image for update Select the Neoware Windows XPe NTe appliance with the preconfigured gt software image JBNED GASFC3 XPE 1 2 Bu JENED GBEBD MPE12 Bu XPE 1 2 1 BE XPE 1 3 Bu XPE 1 21 XPE 1 21 XPE 1 1 Bu XPE 1 2 Bu XPE 1 21 XPE 1 2 Bu 1 2 Bu XPE 1 2 1 amp NEO 6A007A2 XPE1 21 AENEO SA27F0 XPE 1 2 Bu Eon 6x00s v1 0 071802 Eon 6x00t v1 1 092602 Eon 6x00t v1 2 060603 EON 6x00T 4 v1 2 091503 Eon 6x00t 5 v1 2 1 103103 Jim XPe 12 Test Jim P XPe 12 test two jimtest E v E a lt D
26. for the new group folder Select the thin client appliances that will belong to new group Change Password new group folder Note It is also possible to drag and drop selected thin client appliances to a folder contained in the left hand pane 22 Grouping in asset lists Printing list views Asset Manager Not Available in Support Mode Printing list views is a function that is available only when ezRemote Manager is accessing a database with Adminis trator Access mode This function is not available when in Support Mode Using the ezRemote Manager menus you can easily print a list view Use the organizational tree in the left hand pane to select the group level you wish to print Click into the right hand pane Select Print from the File Menu The list displayed in the right hand pane will print on the selected printer To print the contents of a different group select another group in the left hand pane You can select printer settings using File Print Setup Switching to the task view While in list view you can switch to the Task View by selecting View Task View from the menu bar The task view will only be accessible if you have sessions in progress waiting to begin or completed ses sions Adjusting the list view To hide the ezRemote Manager toolbar or status bar deselect them in the View menu To change the width of the ezRemote Mana
27. it is in progress could leave your appliance in a non working state e View Log Clicking the View Log button while a session is in progress or after it has completed displays the contents of the log file The log file contains information about the action per formed on the appliance during the update Task view 73 Sessions Note The information logged in the log file is controlled by the type of logging selected in the Set Session Parameters dialog The default setting for the type of logging is Summary Log infor mation e Close After a session is completed the Cancel button changes to Close Click Close to return to the List View Switching to the list While in Task View you can switch to the List View by selecting view View List View from the menu bar Adjusting the task hide the ezRemote Manager toolbar or status bar deselect view them in the View menu To change the width of the ezRemote Manager left window drag the bar between it and the main window Or select Split from the View menu and then drag the bar 74 Task view ezRemote Manager User Manual CHAPTER 11 Wake on LAN Operations This chapter explains how ezRemote Manager uses Wake on LAN to power on thin client appliances Wake on LAN and ezRemote Manager What is Wake on LAN What does Wake on LAN do in ezRemote Manager Wake on LAN WOL is a network technology that enables you to remotely wake up
28. must be logged in as an administrator to properly install ezRemote Manager If you are using an application server use the Add Remove Programs applet in Control Panel to install the program from the downloaded file 2 Atthe Setup wizard Welcome screen click Next 11 Installing ezRemote Manager 3 When prompted type in the software license key for ezRemote Manager and then click Next Note The license key must be typed exactly as provided The Lim ited Edition of ezRemote Manager does not require a license key for installation 4 Inthe Software License Agreement window click Yes to agree to the license agreement and continue with the installation Other wise click No and you will exit the setup utility 5 Type your name and company and then click Next Select the installation location and then click Next Note The default installation folder is C Program Files Neoware ezRM 7 Click Next again to start copying files 8 When done click Finish Important After the installation is completed restrict access to the installation directory to only those people who need to run ezRemote Manager If you installed ezRemote Manager on a Windows application server make sure the shortcuts on the Start menu are only installed for those users who need to run ezRemote Manager Uninstalling When you decide to uninstall ezRemote Manager you can do ezRemote Manager so by using the Add Remove Programs applet located in Win
29. next step involves the use of ezRemote Manager to clone or copy the connections created on one appliance to the rest of the appliances or groups of appliances on your network This ensures that your connections are properly configured and will work on any appliance on your network 1 In the List View select both the appliance with the preconfigured connections and all of the appliances to be cloned to those con nections 1 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager IP Address Mac Address MainBoard OS Version Windows XPe 10 10 49 145 10 10 49 81 Yes 10 10 49 106 Yes 10 10 49 175 Yes 10104985 Yes 101049187 Yes 10104945 Yes 10104969 Yes 101049204 Yes 101049115 Yes 101049113 Yes 10104938 Yes 101049239 Yes 10104959 Yes 10104944 Yes 10104953 Yes 101049158 Yes 10104974 Yes 10104951 Yes 10 10 50 31 Yes 101049142 Yes ininin O0 E0 C5 6E D5 22 WN6b O0 E0 C5 6E D5 21 WN6b O0 E0 C5 6E D5 11 wNEb O0 E1 C5 6E 3D CE WN6b O0 E0 C5 6E 34 62 WN6b O0 E0 C5 6E 30 14 wNEb OO E0 C5 6E 22 75 WN6b OO E0 C5 68 E4 44 WN6b 00 0 5 68 60 9 wNEb OO EO C5 66 64 E9 WNGb O0 E0 C5 66 27 28 wWNEb 00 0 5 6 22 72 WNE6b 00 E0 C5 BC 78 98 WNG 00 E0 C5 C4 CC 14 OO EO C5 C3 FA B2 00 E0 C5 C9 F5 16 wN3 00 1 5 9 94 WN3 00 0 5 9 40 WN3 00 0 5 9 0 99 WN3 00 E3 C5 C9 35 30 WN3
30. on page 83 or see Appendix C ezUpdate for NeoLinux Appliances on page 93 Setting up the template appliance Creating connections Caution Because Neoware s ezRemote Manager is an enterprise class tool that can manage thousands of appliances it is impor tant that you test configu rations carefully before cloning them to other appliances Using ezRemote Manager to manage the server connections on your Neoware computing appliance is easy The process begins at the appliance itself To be sure that each connection is properly configured it is impor tant to create and test connections using the thin client appliance on the network that will be used Therefore Neoware recommends that you create and test the connections for multiple appliances on a thin client connected to the same network environment that all cop ied appliances will use This can be accomplished using the ezAny where shadowing feature of ezRemote Manager see ezAnywhere Shadowing on page 63 By either using the actual thin client appliance as the template source device or using ezAnywhere shadowing create and test all of the connections you want to copy to other devices 42 Setting up the template appliance Connection Manager Cloning connections to other appliances Cloning or copying connections from one thin client appliance directly to others Connection button manager toolbar The
31. servers and Web pages Those connections along with user configurations are automatically duplicated when the thin client appliance software is cloned The balance of this chapter does not apply to Windows XPe and Win dows NTe thin client appliances For information about cloning Win 40 Connections in thin client appliances Cloned connection settings What about other configuration settings Connection Manager dows XPe NTe appliances see XPe NTe software cloning on page 35 The following are examples of settings copied and cloned in Con nection Manager when the source or template appliance has any of these connections defined ICA connections all configuration settings for each defined con nection RDP connections all configuration settings for each defined con nection TeemTalk terminal emulation connections if installed on source or template appliance all configuration settings for each defined connection Web browser connections all configuration settings for each defined Web browser PPP connections all configuration settings for each defined PPP connection Other appliance configuration settings such as printer setup screen resolution and global ICA settings are cloned through Properties Manager See CHAPTER 7 Properties Manager on page 49 Why clone connections Save time configuring thin client appliances Individual thin client appliances can be conf
32. structure and scripts that the ezUpdate client in NeoLinux installation appliances needs to use for automatic updates Download the ezUp date server package a zip file from Neoware s Web site and extract the files The file tree must be placed within the directory on the FTP or NFS server to which ezUpdate will be pointed This directory will be referred to here as the ezUpdate directory Inetpub ftproot neoware ezupdate nl profiles factory Ele Edt Favorites Tools Help Back Qsearch yrolders Pristory 25 GS X wa Fae Address 5 c inetpub ftprootineowarelezupdatetniiprofiles factory Folders x EC Inetpub a SJinstall nl 1KB NL File 8 14 2002 5 08 PM C Adminscripts EC Type NL File EC neoware Size 508 bytes S ezupdate C doc Bn EC profiles Factory C web_Kiosk B E software OO n 2 C3 C templates e CI netboot_profies NeoLinux ezUpdate Server Package EC machine en OoAALIBE22CC Installed on Windows FTP Server ET 94 ezUpdate NeoLinux Configuring ezUpdate via DHCP Manually configuring ezUpdate on the client A Dynamic Host Configuration Protocol DHCP server may be configured to provide Neoware thin client appliances with the loca tion URL of the ezUpdate server and files the ezUpdate direc tory Although ezUpdate can be configured to use any DHCP tag number
33. the ezUpdate server when they are initially installed and powered on for the first time In addition each time the appliance boots it checks with the server to see if there is a newer version of software that should be downloaded e Easy configuration of brand new Windows XPe thin client appliances plug and work installation by configuring DHCP to provide ezUpdate information to new XPe thin clients instal lation can be as simple as plugging in all of the connections Set and use multiple profiles for XPe thin client appliances used in different roles e Easy roll out of snap ins to in place XPe thin client appliances 103 Requirements Easy roll out of software updates to in place XPe thin client appliances Combine with Enhanced Write Filter for ultimate lock down security of the desktop operating system Following is a list of requirements to enable ezUpdate for Windows XPe Options DHCP tag 137 An FTP server The Windows XPe ezUpdate FTP Server Package download from the Neoware Web site http www neoware com downloads For image updates Either download and install a Neoware XPe software update package or use ezRemote Manager to create one or more master software images that will be used to update devices For snap ins Either download and install a Neoware XPe soft ware snap in package or create one or more software snap ins that will be used to update devices A DHCP server ca
34. the Get button ezRemote Manager will upload the appliance s property informa tion from the template appliance To copy or clone the template appliance s properties to other appliances in the left pane list click Update All Note You can also save the template appliance s properties to a file by clicking the Save As button See Saving properties con 54 Why clone properties Click the Get button to upload the prop erties information from the template appliance Loading property settings from a file Properties Manager figurations to file below for more information concerning this feature 8 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager Edi Actions View Settings Help SIAR AE 3 neoware CZREMOTE MANAGER Station Name Bandeaw3 J NEO 6E744E Boiss JE NED 68B2DA JE NEO 689E25 S HaroldS4 Biimcalennen JE NED 687935 JE NEO 682302 JE NEO 667A2E JE NEO 632060 5 Version WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 Property Manager Step one Select source of appliance property settings Q Get properties from thin client appliance from list on the left Get properties from fie Step two Select source file or unit to the left and click Get to retrieve the property settings Then click Update All to copy
35. to copy the Cloned properties include those se Printers Sound Servers Date amp T Filename Properties_standard ray and hostname Files of ype To change properties on a unit se Property Retrieval Status Click Get to get the properties from file to server Update al saveas shadow Select saved connection file Configuration upload complete and click Open 5 Click Get When ezRemote Manager finishes uploading the preconfigured properties the Update All button will become active 6 To Copy or Clone the preconfigured properties to all of the appli ances listed on the left hand side click Update All 7 When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel 56 Why clone properties Properties Manager Note If you choose to make the session delayed in the Set Ses sion Parameters dialog clicking OK will add the delayed session to the Task View instead of beginning the session immediately Saving properties configurations to file Using ezRemote Manager it is also possible to save the appliance property information as a file to be used as a template for the ezUp date automatic update procedure see the Appendices dealing with the ezUpdate process or for support and debugging purposes Once
36. using a list of IP addresses Asset Manager 4 When you have specified the desired IP address es click OK to add them to your list view With ezRemote Manager 3 0 thin client appliances can be added to the asset list using a text file containing IP addresses The text file should contain nothing except IP addresses separated by the follow ing characters delimiters space TAB new line or semicolon 1 Create a text file txt file in Notepad containing the following IP addresses for example 192 168 0 1 192 168 0 25 192 168 10 15 8 Add Stations ij ipaddresses txt Notepad E3 File Edi Format Help ues 192 168 0 1 192 168 0 25 WBT IP Address es 192 168 10 15 192 168 0 1 192 1 5 Start Faas 68 0 2 192 168 10 15 End fe Delete Password 8 Open Look in Desktop My Documents THINKPAD 23 Local Network Cawe Shortcut to jamesp 5 tests File name ipaddresses txt Files of type Cad 2 Inthe Add Station dialog click Import and select the saved text file 3 IP addresses from the text file will appear in the Add Stations dialog Adding one or more thin client appliances to the list view 21 Asset Manager Asset Manager Grouping in asset lists Restricted in Support Mode Adding changing and deleting asset lists group ing is a function that is
37. 0 Using the proper database access password 31 Access mode indicators 31 Administrator access mode indicators 31 Support access mode indicators 32 CHAPTER5 Updating Appliance Software 33 Software updates 33 Getting software updates 33 Accessing the Software Update Manager 33 XPe NTe software cloning 35 Preparing the template or source appliance 36 Preparing the target appliances 36 Start the cloning process 36 Copying the cloned image to other XPe NTe appliances 38 ezRemote Manager User Manual cHAPTER6 Connection Manager 39 Connection Manager not available in Support Mode 39 Connections in thin client appliances 39 Whatare connections 39 Connection cloning supported models 40 Cloned connection settings 41 What about other configuration settings 41 Why clone connections 41 Save time configuring thin client appliances 41 Create standard desktops using ezUpdate server configuration files 42 Setting up the template appliance 42 Creating connections 42 Cloning connections to other appliances 43 Cloning or copying connections from one thin client appliance directly to others 43 Loading connection configurations from a file 45 Saving connection configurations to file 46 CHAPTER7 Properties Manager 49 Properties Manager not available in Support Mode 49 Device properties in thin client appliances 49 What are properties 49 Which thin client appliances support property cloning 50
38. 00 2 5 542 19 WinCE 4 20 Neoware 6 1 Built on Nov 1030558 00 e6 c5 ca 0655 WinCE 4 20 Neoware 6 1 Buil on Nov 10104951 Yes 0De0 5632060 WinCE 4 20 Neoware 6 1 Built on Nov 10105026 Yes ODelc5Ged356 WinCE 4 20 Neoware 6 1 Built on Nov 101050160 Yes 00 0 5 6 15 81 WN3 WinCE 4 20 Neoware 6 1 Built on Nov 10405071 Yes 00 0 5 91 WinCE 4 20 Neoware 6 1 Buil on Nov 60 Snap In Manager Snap In Manager Note If the selected group of appliances include more than one operating system you will be prompted to select which type of appliance to update by choosing the appropriate software plat form Once you have selected the software platform ezRemote Manager will single out the appliances running that software and allow you to continue using Snap In Manager 3 When Snap In Manager opens select a radio button to specify either a snap in script or command to add or execute on your appliance s File Edit Actions View Settings Help 18 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager R Hi Station Name 5 Version Select the radio button Wine 4 20 neoware C7ZREMOTE MANAGER WinCE 4 20 to specify the action f wre 420 you would like the EE ion napin Manager Snap in manager to mE perform WinCE 4 2 29 HaroldS4 Wi
39. 1 To specify a single IP address enter the address in the Start field and click the add button If a thin client appliance access password needs to be associated with the appliance s that you are adding click on the Password button to set Access Security Password Follow the instruction for entering a password and then click OK to return to the Add Sta tion dialog tae E Appliance Access Security E If your Neoware appliances are password protected please enter the password here If not leave this entry blank Appliance Access Password 3 When you have specified the desired IP address es click OK to add them to your list view 1To specify a range of IP addresses enter the E Stations IN appliances using a first IP address of the range of IP ee range in the Start field addresses EXINNNN mon and the last IP address Ent 070020 m 1010107 of range the End S B field and click Add 2To delete or more addresses from the list click to highlight and then click Delete 3 Ifa thin client appliance access password needs to be associated with the appliance s that you are adding click on the Password button to set Access Security Password Follow the instruction for entering a password and then click OK to return to the Add Sta tion dialog 20 Adding one or more thin client appliances to the list view Adding thin client appliances
40. 10603 NeoLinux 3 0 112403 NeoLinux 3 0 110603 NeoLinux 2 4 1 051903 NeoLinux 3 0 110603 WinCE 4 20 Locate complete found 11 units 18 List view Asset Manager Adding one or more thin client appliances to the list view To add thin client appliance IP addresses to the list view right click anywhere in the right hand pane and then select Add Station from the pop up menu D Untitled Administrator Mode ezRemote Manager Buz Edi Actions View Settings Help faa ar Ya n C Neoware Appliances Station Name IP Address DHCP Address MainBoard OS Version Group Right click in the list view pane to add appliances by IP address Saving 156 units completed Add Stations Asset Manager Click to use an WBT IP Address es appliance access security password with appliances added during this operation Er Tip o Adding an appliance 5 using its address does Note Adding and deleting thin client appliances is not allowed gt not use only SNMP ba broadcast so thateven When ezRemote Manager is accessing an asset list database in Sup appliances located port Mode 4 remote subnets be added to the list when SNMP broadcasts are blocked by routers Adding one or more thin client appliances to the list view 19 Asset Manager Adding a single thin client appliance Adding multiple thin client
41. Actions Properties D 5 2 a Why clone properties 55 Properties Manager Note If the selected group of appliances are based on more than one kind of software you will be prompted to select which type of appliance to update by choosing the appropriate software plat form Once you have selected the software platform ezRemote Manager will single out the appliances running that software and allow you to continue cloning or editing your connections 3 When the Properties Manager appears select the radio button entitled Get connections from file 4 Click Get and select the file to copy from the list of previously saved connection configurations Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager Select Get Edit Actions View Settings Help connections from file AQNEO SETESTI WinCE 4 20 QNEO 632060 WinCE 4 20 0655 WinCE 420 JE NEO GDOEFD WinCE 4 20 JE NEO GG7A2E 4 20 B HaroldS4 WinCE 4 20 JB NEO 687935 420 J NEO CSS5ED WinCE 420 J NEO CACD44 WinCE 4 20 JE NEO CS885C WinCE 4 20 Bimcalennen WinCE 4 20 Step Select source of applia Get properties from thin client _ eoware Get properties from fie 1 GetNTEImage Step two PutNTEImage Select source fle or unit to the le Then click Update All
42. EO 6ED523 Auto Wake on LAN log click Enable to turn on Auto matic Wake on LAN Click Ignore to turn off Automatic Wake on LAN Auto Wake on LAN O Enable Ignore Automatic Wake on LAN Auto Wake on LAN 77 Wake on LAN Operations 78 Automatic Wake on LAN Auto Wake on LAN ezRemote Manager User Manual Appendix A Broadcast SNMP and Router Configuration This appendix discusses router switch configuration issues with respect to automatically locating Neoware appliances across sub netted networks ezRemote Manager access to separate subnets through Cisco routers ezRemote Manager uses SNMP Simple Network Management Protocol broadcasts to automatically locate Neoware appliances on your network when you click on the Locate button or use the Actions Locate menu item Customers with large segmented net works may need to make configuration adjustments in their rout ers to use the automatic location function for appliances located on subnets different from the one on which the ezRemote Manager server is located For ezRemote Manager to locate and display information about Neoware appliances that are running on a subnet different from the one on which the ezRemote Manager server is running two condi tions must be met route must be defined from the server that will be hosting ezRemote Manager to the relevant router The router must be configured to allow SNMP directed b
43. Instruction Set A 1 Locate the software update directory for the software you wish your 5 2 5 3 5 3 1 or 5 3 2 units to have installed This is usu ally located in either a subdirectory under a NeowareSoftware Updates directory or else a subdirectory under your ezRemote Manager installation For example D NeowareSoftwareUpdates WinCE WinCE v532 4 1 12002 3000 or F Program Files Neoware WinCE software WinCE v531 062102 3 3000 2 Copy the 3000 subdirectory into your ftproot Neoware direc tory In the 3000 directory open the system rev file with Notepad and copy the contents 3 In the ftproot Neoware directory create a config txt file The first line of the file should have the format SYSTEM X LOAD AND RUN REBOOT install exe 3000 ezUpdate Server Configuration 87 Instruction Set B Where X is the contents of the system rev file If you have any registry files most commonly the properties rgy and connections rgy created by ezRemote Manager these will be added to the config txt file next For example PROPERTIES November 20 2002 UPDATE REGISTRY Proper ties rgy CONNECTIONS November 20 2002 UPDATE REGISTRY REBOOT Connections rgy There can be many additional registry files and the date format is unimportant However prior to Neoware Rel 6 0 3 there is a size limit of 64 KB per registry file If the connections rgy file for instance is 80K it is possible to manually separate
44. Manual CHAPTER 5 pdat Ing Appliance Software This chapter explains how to update the system software in Neoware appliances Software updates Getting software To properly use ezRemote Manager to update your computing updates appliance software you must first install a Neoware software update package on the server that is running ezRemote Manager These software update packages can be downloaded from the Neoware Web site at http www neoware com downloads Note For instructions on installing software update packages after they have been downloaded refer to the update package s Release Notes file which can be found on the software update download Web page Accessing the 1 Select one or more appliances from the List View Software Update 2 In the ezRemote Manager toolbar click Software or select the Manager 33 gt E 2 v E lt D 23 Updating Appliance Software menu item Actions Software C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager n PP Sowar Update Manege Appliances IP Addr Mac Addr MainBoard OS Versi Software update Wu ess lac Address MainBoar lersion manager toolbar ees ee 101049110 Yes 000 5 6 2710 P620 XPE 1 2 Built June 6 2003 Windows NTe 101048123 Yes 00 0 5 6 007 P620 XPE 1 2 1 Built October 31 2003 button Windows 101049133 Yes 00 0 5 6 0
45. Neoware Netconfig BasePath ftp lt IPADDR gt neoware CMD regmgr s HKLM Software Neoware Netconfig DefaultBasePath ftp lt IPADDR gt neoware CMD reboot end snapin text install 2do Windows CE ezUpdate 85 ezUpdate Server Configuration Basic FTP server setup Neoware Windows CE devices can access configuration updates properties updates and software updates from any standard FTP server The underlying operating system doesn t matter Note The following instructions are for setting up ezUpdate on a Windows 2000 server but can be adjusted for use with other Microsoft Win dows server versions The path structure instructions may also be used on Unix Linux FTP servers However ezUpdate files should not be edited using a Unix or Linux text editor because most of those editors remove the r carriage return character The removal of the carriage return char acter will cause the ezUpdate interpreter in Windows CE to fail Make sure the FTP service daemon is running In the Inetpub Ftproot directory create a folder named Neoware In the Neoware folder place the file install exe that came bundled with your Neoware CE software If you are operating with Neoware 6 0 3 software also place these files celock dll celockwrap exe safenetcopy exe regmerge exe regretrieve dll inputs txt mkregdir dll and uninsp dll into that directory Also place the newer install e
46. Shadowing In NeoLinux appliances Display Fonts Touchscreen Mouse Keyboard Shadow advanced Enable ezAnywhere Allow ezRemote Manager to Shadow Accept VNC Clients Password Query Settings Connection Priority M Query on incoming connection Disconnect existing connections Auto Accept if query timeout Automatic shared connections Query Timeout fio 2 Seconds C Refuse concurrent connections OK Cancel Open the ezAnywhere control from ezConnect Connection Manager menus Settings Appliance Properties Desktop Shadow tab D 3 me 7 gt o H N Allow ezRemote Manager to Shadow must be checked ezAnywhere If a thin client configuration password appliance access security shadowing and password has been set on an appliance that password must be asso passwords ciated with the thin client appliance in the ezRemote Manager asset list database in order to access a desktop with ezAnywhere shadow ing Initiating an ezAnywhere shadowing session 1 Select an appliance from the List View 2 Inthe ezRemote Manager toolbar click Shadow or select Shadow Initiating an ezAnywhere shadowing session 65 ezAnywhere Shadowing from the Actions menu E C Program Files Neoware ezRM30fc 120203 support_all rms Support Mode ezRemote Manager File Edit Actions View Settings Help ezAnywhere shadowing 101049151 Yes 08 00
47. TP server In this case install the package to 10 10 80 10 c_drive Inetpub ftproot 110 Simple XPe ezUpdate example Step 2 Set up a standard XPe configuration Step 3 Save the standard image to the ezUpdate server Neoware ezUpdate After the package is installed there will be a new folder named 10 10 80 10 c_drive Inetpub ftproot neoware Configure one of the XPe thin client appliances exactly as you wish all others to be configured oe Neoware Systems Inc C 2003 Download Path ftp 10 10 80 10 neoware spe 192 factory ex ftp ftp neoware com FTP Server ftp 10 10 80 10 ftp required Appliance Profile factory ex factory service sales don t include quotes 6 0 value will force a software update at next reboot if the Update button Update Version E gets pressed This value gets compared to a file on the FTP server any difference will cause an image update Enable automatic configuration and software updates ezUpdate Get Server Path URL from DHCP server tag 127 default is 137 View Log Test Update Cancel Open the ezUpdate control panel applet as Administrator and Deselect checkbox Get Server Path URL from DCHP tag Select checkbox Enable automatic configuration and software updates Enter in FTP Server ftp 10 10 80 10 Change the Update Version to 2 Click Save Click Cancel to exit Log
48. Task view actions Sessions To select a specific session select the tab labelled with the session name Once you select the tab you will be able to do the following C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager File Edit Actions View Settings Help IN ud F 4t a Station Name 9 NED 6E7719n O5 Version NeoLinux 2 neoware ZREMOTE MANAGER Session Connection Status Pending Logto r Start Time C Program Files NeowaretezRM30fc Time Command or Script Input File of Units 1 Units failed 0 Immediate E Connection Manager Delay y Date Units complete 0 B Ge wu Station Status Errors Current Log NEO 6E771Snotroot Pending None N Loading connections from C Program Files Neoware ezAM30fc 11 NUM Task View Delayed Sessions e Start Time You can make any delayed sessions begin immedi ately by selecting the immediate radio button and then clicking the Start button You can also change the time and date that you set a delayed session to occur Note The time is based on a 24 hour clock If you want to start a session at 10 20 P M then you select 22 in the first field and 20 in the second field e Cancel You can cancel any session by clicking the cancel but ton Caution Canceling a session while
49. Update profile Select these appliances in the list view and click the Snap Ins button in the ezRemote Manager toolbar or select Snap Ins from the Actions menu bar item When the Snap In Manager appears click the Command radio button to activate the Command field In the Command field type sh s lt profile name gt The quotation marks are required whenever the profile name con tains a space Replace profile name With the name given to the specific NeoLinux ezUpdate profile Note The profile name of this NeoLinux ezUpdate profile must have the same name as the profile folder added to the NeoLinux ezUpdate directory on the NFS or FTP server see Updating connections and properties on page 97 Click the Browse button next to the Optional Input field locate the file named install profile sh and click Open 100 Using ezUpdate to distribute NeoLinux configurations Note The install_profile sh shell script file is located in the directory to which ezRemote Manager was installed By default this file is located in C Program Files Neoware ezRM install profile sh 6 Click the OK button to set the appliances to request the automatic profile ezUpdate 7 When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you choose to make the session delayed in the Set Ses si
50. Yes tion in the list view 2 Select Wake on LAN from the Md pop up context menu lt 3 The unit s selected will receive Wake on LAN packet from the i Shadow ezRemote Manager server e Reboot 3 NED 00062967080 ED ata Yi Automatic Wake on LAN Auto Wake on LAN You can configure the software to automatically awaken thin client appliances when they do not respond to ezRemote Manager The Auto WOL setting controls the ezRemote Manager behavior during all con figuration or software related tasks When Auto Wake on LAN is enabled and ezRemote Manager attempts to communicate with an appliance not responding the software automatically sends a Wake on LAN packet to the appliance and waits for it to reboot Then the soft ware will attempt to communicate with the appliance again This cycle is repeated seven times then ezRemote Manager issues a time out error and continues with the next appliance in the list if any For example If a scheduled software update is to take place on a group of appliances during a period when no user activity is expected one or more of the appliances may be powered off With Auto Wake on LAN enabled if any remote appliance does not respond to ezRemote Manager the software will a send a WOL packet to the appliance b wait for the appliance to reboot and then c try to reach the appliance 76 Wake on LAN on demand ezRemote Manager tasks that work with by Auto Wa
51. a comma delimited format fle Locate complete found 0 units 4 2 Select the location to which the exported data will be saved Exporting asset list data to other applications 25 Asset Manager Data exported 3 Provide a file name 4 Click Save ezRemote Manager 3 0 exports asset list data in a comma delimited text file csv file format The asset list data that are exported include Station Name Grouping structure IP address Whether the device is using DHCP MAC address Whether or not a password has been set Board type Neoware operating system version Flash disk size RAM size CPU reported type 26 Exporting asset list data to other applications ezRemote Manager User Manual cHapterns Database Access Modes This chapter explains how to use password protection to restrict access to ezRemote Manager database files and functionality Administrator and Support modes Administrator mode functions ezRemote Manager provides two modes of saving and accessing an asset list database file rms file In Administrator mode the default users of ezRemote Manager have full access to Neoware thin client appliances their appliance access passwords and their configurations Using Administrator mode ezRemote Manager can perform remotely any software con figuration task including changing configurations and rebooting the desktop appliances While in Administrator mode ezRemote Manager can loca
52. anager user has full access to all ezRemote Manager functions When saving a file Support Mode access may be enabled by check ing Enable Support Mode access Once Support Mode is enabled for an asset list database file ezRemote Manager will use both Adminis trator and Support Mode passwords to encrypt the database file Database Access Control Enter password s that will be required when opening the ezRemote Manager database file rms Support Mode access and Support Mode password are optional The password s can be empty or a string of any length Administrator Password Confirm Password x Enable Support Made access Support ModePasswordi Cgfrm Password e vex Use a Support Mode password different from the Administrator mode password If Support Mode access is enabled enter a Support Mode access password Do not use the same password that was used as the Administrator password or Support Mode will not be enabled lt v 9 lt q 5 Two database access passwords 29 Database Access Modes Retrieving ezRemote Manager asset list databases Retrieving an asset list database 4 C Program Files Neoware california_s Edit Actions View Settings Help New Ctrl N Open Ctri 0 Save Ctrl S Save ds File Open Print Ctrl P Print Setup Export Database 1 califo
53. and Windows XPe 103 Suggested implementations 103 Requirements 104 Options 104 DHCP tag 137 104 FTP server setup 105 XPe ezUpdate server package 105 How XPe ezUpdate functions 109 Boot time check for updated software 109 Starting ezUpdate after the initial boot up 110 Simple XPe ezUpdate example 110 Step 1 Install the XPe ezUpdate package 110 Step 2 Set up a standard XPe configuration 111 Step 3 Save the standard image to the ezUpdate server 111 Step 4 Update the Update Version File name 112 Step 5 Apply the initial update 112 XPe ezUpdate Advanced Topics 112 Profiles for XPe ezUpdate 112 Snap ins for XPe ezUpdate 113 Index 115 vi Table of Contents ezRemote Manager User Manual CHAPTER 1 i ntn oduc tion c v E E 2 P TM Introduction to Neoware s ezRemote Manager software Overview Complete remote ezRemote Manager is a server based application that provides management of sophisticated centralized administration capabilities for Neoware Neoware thin client client appliances and for other thin client appliances running appliances Neoware software With ezRemote Manager you can Locate thin client appliances running Neoware software on your network e View current configuration information about thin client appli ances running Neoware software on your network Select group and print lists of Neoware thin client appliances for easy management Expo
54. and side Click the Get button When ezRemote Manager finishes uploading the appliance s con nections the Save As button will become active Click the Save As button The Save As dialog will open Browse to either the FTP directory or a temporary directory and click the Save button For ezUpdate to function properly this file must be placed in the FTP directory the DHCP tag 137 specifies This file describes the software connection and property configura tion versions available on the FTP server for appliances to down load To create the config txt file 1 Select Auto Update from the Actions menu The Create Auto Update Configuration dialog will open In the Enter Auto Update Directory field specify the FTP direc tory to which DHCP tag 137 points the URL path as it appears in the DHCP tag This entry must include the full path on the FTP server specified In the Software Version field specify the name of the folder con taining the Neoware Windows CE software 3000 is the default name for this folder In the Properties Registry File field specify both the name of the properties rgy file located in the FTP directory by default erties rgy and the version in the accompanying Version field Creating ezUpdate files 9 If a Properties Registry File is specified ezRemote Manager will verify that this file exists in the Auto Update FTP directory and that the associated version fiel
55. ate more than one simul taneous full image software update session on a single ezRemote Manager server Doing so can bypass the network services throttle built in to ezRemote Man ager and result in incom plete software updates and corrupted Flash Disks A session is any defined task that you set ezRemote Manager to perform This includes such tasks as software updates connection cloning etc Using ezRemote Manager it is also possible to either define multiple sessions for scheduling future tasks to be per formed or to define a series of tasks to be performed in a specific order When multiple sessions are defined each session is repre sented as a separate tab in the task view see Task view on page 72 After specifying changes to one or more appliances using ezRe mote Manager a Confirm Session Start dialog will appear ram Confirm Session Start You are about to update software from the version selected to all the units in the list Click OK to start this session or click Properties to set session start time and logging parameters EHEN Instead of clicking OK to begin the session immediately click Prop erties to bring up the Set Session Parameters dialog In Set Session 69 Sessions Parameters you can give each session a name a delayed start time set logging options and set the option to reboot the appliance after the session is complete Using the Set Session Parameters lowi
56. ating Appliance Software Copying the cloned Once the cloned image is saved on to the ezRemote Manager server image to other it will be available to copy to one or more other appliances The NTe appliances name of the cloned image you provided in step 4 of this procedure will appear in the software Update Manager window See Access ing the Software Update Manager on page 33 Note Images can be copied only to the same model appliance with the identically sized Flash disk as the appliance from which the image was cloned 38 XPe NTe software cloning ezRemote Manager User Manual CHAPTER 6 Conne ion Manager This chapter explains how to use ezRemote Manager to manage server connections on your Neoware Appliances Connection Manager not available in Support Mode Connections in thin client appliances What are connections When ezRemote Manager is in Support Mode Connection Man ager is not an available option For more information about how to tell which mode you are using see Access mode indicators on page 31 o D c 5 gt c 2 9 Neoware thin client appliances are designed to access servers or applications through pre defined connections For example Win dows CE thin client appliances are primarily used through the Neoware Connection Manager with its list of pre defined ICA RDP terminal emulation or Web browser connections
57. ble on the Neoware web site for reading or downloading For technical support call Neoware at 1 610 277 8300 or initiate a Technical Support Request at http www neoware com support support request html Getting More Information 9 Introduction Introduction 10 Getting More Information ezRemote Manager User Manual CHAPTER 2 Ins talling ezRemote Manager This chapter explains how to install Neoware ezRemote Manager server Installing ezRemote Manager Installing ezRemote Manager ezRemote Manager must be installed on a Windows based server running either Windows NT Server 4 0 Windows 2000 Server or Windows Server 2003 These servers can also be running Microsoft Terminal Services Citrix MetaFrame or WinFrame ezRemote Manager includes these key files ezRM exe the applica tion snmp dll the SNMP directory mib txt which contains the SNMP database and brapi dll for use with connection updates PutNTEImage and GetNTEImage directories used for Windows NTe and Windows XPe cloning are also installed Additionally installed are directories used for the ezUpdate of Windows CE soft ware A setup wizard guides you through the installation process Ld 5 5 2 o a N A 2 1 Start the Installation and Setup Wizard using the installation distribution file you have downloaded see ezRemote Manager distribution on page 8 Note You
58. by default ezUpdate is configured to use DHCP tag 137 The ezUpdate DHCP tag by default tag 137 may be set on your DHCP server to specify the FTP or NFS location URL of configu ration and or software update files If provided by DHCP NeoLinux thin client appliances will use the URL to check for updated config uration files or updated software files at every bootup The syntax of the URL address provided in the ezUpdate DHCP tag depends on the type and setup of the ezUpdate server you are using For password protected FTP the URL should be in the following format ftp username password host path_to_ezupdate_directory For anonymous FTP the URL should be in the following format ftp host path_to_ezupdate_directory If you are using anonymous FTP and your FTP server resides on the same machine as your DHCP server the URL should be in the fol lowing format ftp DHCPSERVER path_to_ezupdate_directory For an NFS server the URL should be in the following format nfs host path_to_ezupdate_directory On an NFS server the ezUpdate directory should be shared for all users read only access If DHCP is not used to provide the path information to the ezUpdate directory that information may be entered in the NeoLinux client setup interface Even if DHCP is used the NeoLinux client ezUp date configuration may be set to ignore the DHCP setting To manually configure ezUpdate on the NeoLinux thin client appli ance ezU
59. c_offices rms Administrator Mode ezRemote Manager File Edit Actions View Settings Help Select the Select Get appliance JN a neoware EZR connections from thin client appliance with the A Station Name O5 version preconfigured I NeoLinur 2 connections NED NeoLinux 2 NeoLinux 3 Step one Select source NeoLinux 3 Get connections from thin client appliance Get connections from file NeoLinux 3 NecLinux 2 EDU er r 8 i Select file or unit to the left and click Get to retrieve the connection and security configuration NeoLinux 2 Then click on Update All to copy this information to all appliances in the list NeoLinux 3 NeoLinux 3 NeoLinux 2 NeoLinux 3 Click the Get button to pull the connection 4 erret information from the appliance NeoLinux 2 Configuration upload for 10 10 49 59 complete 5 Click Get When ezRemote Manager finishes uploading the preconfigured connections and lists them in the Connection Manager window the Update All button will become active 6 To Copy or Clone the preconfigured connections to the other appliances listed on the left hand side click Update All 7 When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you
60. choose to make the session delayed in the Set Ses sion Parameters dialog the OK button will add the delayed ses sion to the Task View instead of beginning the session immediately 44 Cloning connections to other appliances Connection Manager Loading connection Connection configurations may be saved to a file for loading to one configurations from more thin client appliances This section describes loading a pre a file viously saved connection configuration file into ezRemote Manager and how to push it to one or more appliances Saving connection configuration For more information about how to save connection configurations to a file see Saving connec tion configurations to file on page 46 1 In the List View select all of the appliances to be cloned to the saved connections 2 In the toolbar click Connections or select Connections from the Actions dropdown menu Note If the selected group of appliances are based on more than one kind of software you will be prompted to select which type of appliance you would like to update by choosing the appropri ate software platform Once you have selected the software plat form ezRemote Manager will single out the appliances running that software and allow you to continue cloning or editing your connections 8 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager Select Get Edit Actions View Settings Help connections ne
61. cryption hostname TRouter enable secret 5 1 1 Dx BwQpvgkElyLOOrT549NA9 enable password 80 ezRemote Manager access to separate subnets through Cisco routers ip subnet zero ip domain name neoware com ip name server 10 10 10 13 interface EthernetO description connected to CorporateNetwork ip address 10 30 1 1 255 0 0 0 ip directed broadcast interface Ethernet1 description connected to Test EthernetLAN ip address 100 30 1 1 255 0 0 0 ip access group 102 in ip access group 152 out ip directed broadcast 176 interface SerialO no ip address no ip directed broadcast no ip mroute cache shutdown interface Serial1 no ip address no ip directed broadcast shutdown ip classless access list 102 permit ip any any access list 152 permit ip any any access list 176 permit udp host 10 30 3 16 any eq 161 access list 176 deny ip any any snmp server community pub RW ezRemote Manager access to separate subnets through Cisco routers 81 line con 0 transport input none line aux 0 line vty 0 4 password login end NOTE Consult your router manuals and or Cisco for specific instructions on how to modify running configurations for a particular router Relevant Cisco ip directed broadcast Router Commands ip forward protocol Extended IP Access List 82 ezRemote Manager access to separate subnets through Cisco routers ezRemote Manager User
62. d field name in Snap In Manager 62 Confirm Session Start dialog 69 connections cloning or copying 43 45 creating 42 supported operating systems 39 copying connections 43 45 D Database Access Password dialog 31 DHCP column in list view 16 DHCP tag 104 Disk column in list view 17 E Enable Support Mode Access 29 Export Database 25 ezAnywhere shadowing CE client configuration 64 NeoLinux client configuration 65 overview 63 ezRemote Manager 115 Index installation 11 license key 12 uninstall 12 ezSnap technology 59 ezUpdate creating properties files for distribution 52 NeoLinux 93 Configuring via DHCP 95 connections rgy 99 properties rgy 98 requirements 94 saving connection configuration files 46 57 Windows CE 83 config txt 91 connections rgy 90 FTP Server setup 84 properties rgy 90 requirements 83 XPe options 104 requirements 104 F Flash column in list view 17 G group appliances in list view 22 installing ezRemote Manager 11 IP Address column in list view 16 L license key 12 list view adding a range of IP addresses 20 adding from a list 21 adding one appliance 20 boot version 16 DHCP 16 disk 17 flash 17 grouping appliances 22 ezRemote Manager User Manual IP address 16 MAC address 16 mainboard 16 OS version 16 PLCC 17 renaming appliances 23 sorting appliances in 17 station name 16 switch to task view 23 log file name 70 properties 70 M MAC addr
63. d is filled in when the OK button is clicked The specified version is used to determine whether the thin client s properties should be updated By default the current date is filled in In the Connections Registry File dialog specify both the name of the connections rgy file located in the FTP directory by default connections rgy and the version in the accompanying Version field If a Connections Registry File is specified ezRemote Manager will verify that this file exists in the Auto Update FTP directory and that the associated version field is filled in when the OK but ton is clicked The specified version is used to determine whether the thin client s connections should be updated By default the current date is filled in 6 Click the OK button to create the config txt file 92 Creating ezUpdate files ezRemote Manager User Manual Appendix ezUpdate for NeoLinux Appliances This appendix explains how to set up ezUpdate for automatic updates to your NeoLinux based Neoware thin client appliances software proper ties and connections ezUpdate and NeoLinux Both ezRemote Manager 2 3 and later and Neoware NeoLinux Software 2 2 and later contain enhancements that allow the auto matic server update of thin client appliance software appliance configuration properties and appliance server connections These enhancements are collectively called ezUpdate The use of this feature enables a
64. dows Control Panel Start Settings Control Panel Scroll down in the installed software menu and highlight ezRemote Manager Then click on the Add Remove button and follow the directions in the dialog 12 Installing ezRemote Manager ezRemote Manager User Manual cameras Asset Manager This chapter explains how to use ezRemote Manager for locating adding viewing and grouping lists of thin client appliances Asset Manager functions not available in Support Mode When ezRemote Manager is in Support Mode Connection Man ager is not an available option For more information about how to tell which mode you are using see Access mode indicators on page 31 Building an asset database Locating thin client note about the screen shots in this document ezRemote Man appliances ager Rel 3 0 has been built with an updated user interface designed for use on high color displays If you run ezRemote Manager in 256 color displays a low color version of the interface will be used that looks different from the images in this manual To see the user Not available in interface that is documented here run ezRemote Manager in dis 5 Support Mode plays at high color 16 bit or true color 24 bit or higher Locating thin client appli 2 5 ances is a function that is Once ezRemote Manager is installed on a server use it to locate available only when and view information about your Ne
65. e All button will become active 5 To Copy or Clone the preconfigured connections to all of the appliances listed on the left hand side click Update All 6 When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you choose to make the session delayed in the Set Ses sion Parameters dialog clicking the OK button will add the delayed session to the Task View instead of beginning the session immediately Saving connection configurations to file Using ezRemote Manager it is possible to save the appliance con nection information as a file This saved file by default Connec tions rgy may be used as follows To load into ezRemote Manager for configuring appliances at a later date See Loading connection configurations from a file on page 45 Asatemplate for the automatic ezUpdate procedure see the Appendices dealing with the ezUpdate process or e For support and debugging purposes Once you have uploaded the connection information from your appliance by selecting an appliance and clicking the Get button click Save As The Save As dialog will appear allowing you to specify the 46 Saving connection configurations to file Connection Manager directory and file name of the appliance connection file that you chose to save C Program Files Neoware asiapacific_office
66. e access mode with which the database is opened password Administrator access mode only If the asset list database being opened has been saved with the Administrator access mode only enabled i e the Enable Support Mode access checkbox is not checked then only the Administrator access password will open the file Administrator and Support access modes If the asset list database being opened has been saved with Support access mode enabled then oc amp Database Access Password Enter the password to unlock the ezRemote Manager database file C Program Files Neoware california_supportmode_enabled rms Name of the asset list database file Please Enter Password eese b U Aaa a cel The password entered here controls the access mode The Administrator Password will open the asset list data base in Administrator access mode The Support Mode password will open the asset list data base in Support Mode Note Even if Support Mode Access has been enabled but the same access password has been set in both the Administrator Password and Support Mode Password fields then the file will be opened in Administrator Access mode 3 e e Access mode indicators 3 Administrator Administrator access mode is indicated by the following user inter access mode face features a indicators Access mode indicators 31 Database Access Mode
67. el 73 close 74 start time 73 view log 73 adjusting 74 switch to list view 74 technical support 9 template 52 U uninstall 12 V VNC 63 Wake on LAN 75 Web site Neoware URL 8 Windows CE ezUpdate 83 DHCP tag 137 84 104 files config txt 91 connections rgy 90 properties rgy 90 FTP Server setup 84 requirements 83 WOL 75 X XPe Software Cloning 35 XPe ezUpdate options 104 requirements 104 Index 117 Index ezRemote Manager User Manual 118 Index
68. en configured to ignore tag 137 and has been configured with a server name using the ezUpdate Con trol Panel applet then the ezUpdate uses that server name If no server name is provided the ezUpdate service exits For more information about the ezUpdate Control Panel applet see ezUpdate Control Panel on page 33 of the User Manual for Thin Client Appliances with Microsoft Windows XP Embedded Operating System Rel 1 2 The ezUpdate service uses the following to create a query to the ezUpdate server The ezUpdate server name or IP address The Flash disk size in megabytes The profile name by default factory e For example for a 256 MB Flash disk device accessing the ezUpdate server named EZSERVER with default ezUpdate settings in the thin client appliance the service attempts to access ftp EZSERVER neoware xpe 256 factory image dd If an image dd file is found then the ezUpdate service attempts to access a version file matching its Update Version setting For the Update Version setting of 1 the default the service attempts to access ftp EZSERVER neoware xpe 256 factory 1 If the match ing version file name is not found then ezUpdate initiates a soft ware update using the image dd file located in the folder How XPe ezUpdate functions 109 Starting ezUpdate after the initial boot up If an image dd file is not found or if the matching version file name is found then the ezUpdate se
69. ent appliance workStations and NeoStations only the capacity is displayed in this column Sorting the list view To sort the list view by a category such as thin client appliance name IP address etc click the column label button for that category 610 78 T ODEDCECACESC WN3 101049102 Yes i Ye 00 0 5 64 28 28 P620 Click on column EJNEO GEDSI1 101049106 Yes 00 0 56 0511 WN6b nNE0662728 101043113 Yes 00 0 5 66 27 28 WN6b label to sort by We mons Ye oeocseemes wiee NEOCSF66D 101049142 Yes ODET C5 CBFEED WN3 that column Bueosens22 10104915 Ye ODEDCSEEDSZ2 WNG JE NEO O239AE 101049155 Yes 005041 0239AE 5 15 J NEOCSEBSA 10104318 Yes ODETCSCOEBSA WN3 JEJNEO amp EGDCE 101049175 ODETCSGEGD WNBb JE NEO GE3DIA 101049167 01 WNEb JEJNEO DB4C2 101049189 Yes 00 0 560 84 2 WN20 Yes 00 0 56860 9 WNBb Q7 Yes 00029343465 2800 Neolinsx 30110603 62Mb 30Mb 0050 P620 Neoliw30112403 141 Mb 8 7838 Bocen va Click one or more BNEOFDOOZA Yes 00 E0 C5 FD 00 2A n Bneocwss2 10104344 Yes DEDCSCSFAB2 appliances the JE NEO 6E2275 10104345 Yes 00 0 5 6 2275 WNEb BobtieH3 10104947 Yes Mb i Bocos moss ve mensis vl 5 Station Name FBROSCOENL 10104959 Yes tOEDCSCRCC T4 WN3 2 T E 10104961 Yes ODEDCSCBFAAF WN3
70. ent name appliance name host name and computer name By default all Neoware thin client appliances are named using a prefix of NEO and the last six characters of the client s MAC address IP Address The IP address currently in use by the thin client appliance DHCP If the IP address has been dynamically assigned by a DHCP or BOOTP with NeoLinux clients server a Yes will appear in this column MAC Address The thin client appliance s network interface hardware Media Access Control address Mainboard A coded reference to the thin client appliance s main circuit board revision level OS Version A description of which thin client appliance soft ware version and release is currently running Boot Version primarily for legacy equipment Information about which version release bootprom image version is installed in the thin client appliance 16 List view Asset Manager e Flash primarily for legacy equipment If Neoware s Flash local storage daughterboard is installed this column shows the amount of memory installed on the daughterboard e Disk If a Flash disk a DiskOnChip or DiskOnModule internal Flash device is installed in the thin client appliance or PCMCIA or IDE hard disks in workStations this column displays the size of the local storage PLCC for legacy equipment If a PLCC EEPROM program mable storage for the bootprom image is installed in the thin cli
71. es rgy file 1 Using ezRemote Manager locate the appliance with the proper ties that you would like to use as a template Select the template appliance in the List View and click the Prop erties button in the ezRemote Manager toolbar or select Proper ties from the Actions menu bar item When the Neoware Appliance Properties tabbed dialog appears select the template appliance from the list of appliances on the left hand side Click the Get button When ezRemote Manager finishes uploading the appliance s properties the Save As button will become active Click the Save As button The Save As dialog will open Browse to either the FTP directory or a temporary directory and click the Save button In order for ezUpdate to function properly this file must be placed in the FTP directory to which the DHCP tag 137 specifies This plain text file contains a full description of the Neoware appli ance server connection to be automatically set To create the connec tions rgy file 1 Using ezRemote Manager locate the appliance with the connec tions to be used as a template 2 Select the template appliance in the List View and click the Con 90 Creating ezUpdate files config txt nections button in the ezRemote Manager toolbar or select Con nections from the Actions menu bar item When the Neoware Appliance Connection Manager appears select the template appliance from the list of appliances on the left h
72. ess column in list view 16 Mainboard column in list view 16 master appliance 52 N NeoLinux ezUpdate 93 files connections rgy 99 properties rgy 98 requirements 94 Neoware technical support 9 NTe Software Cloning 35 OS Select filtering discovery requests by operating system 15 OS Version column in list view 16 password appliance access 15 20 PLCC column in list view 17 properties cloning 54 excluded from cloning 51 included during cloning 51 operating systems supported 49 setting remotely 53 116 Index ezRemote Manager User Manual shadowing remote appliances 54 thin client appliances supporting cloning of 50 R RC4 encryption decryption 25 reboot station 71 rename appliances 23 retrieve asset database 30 S scripts field name in Snap In Manager 62 session name 70 Sessions Confirm Session Start dialog 69 Set Session Parameters dialog 70 shadowing how is it used with Neoware software 63 starting an ezAnywhere shadowing session 65 Simple Network Management Protocol 14 79 snap in uses of 59 Snap In Manager 60 snap ins field entry in Snap In Manager 61 SNMP 14 79 broadcast address 14 Software Updates XPe NTe Cloning 35 software updates getting 33 selecting update package 34 start time 71 start time delayed sessions 73 Station Name column in list view 16 subnets separate 79 support mode access indicators 32 Support mode database access 28 Index T task view 72 actions 73 canc
73. f the FTP server s file system in order to function properly For example on a default FTP server setup 105 Windows server installation the package would be installed to C Inetpub ftproot BX C Inetpubsftprootneowarexpe 192 factory File Edit view Favorites Tools Help amp Back search Fyrolders History GE X A Address J CiInetpubiftprootineowarelxpel921factory Folders E ftproot E neoware E xpe B 128 CJ factory Be 192 B 192FP CJ factory d 256 E shared d drive CJ snapins ff iissamples 3 object s Disk free space 0 99 Gi A folder is pro vided for each a image dd je E snapins txt supported Flash disk size on Neoware XPe thin client appliances Name Size Type Modified 188 928 KB DD File File Text Doc R 9 29 2003 3 57 PM 6 9 2003 10 42 AM 6 9 2003 10 41 AM The factory profile is the default for each Flash disk size Other profiles can be added for different configurations The package contains the following directories and files Folder File neoware xpe Description Folder Top level of Neoware ezUp date file structure This folder should be located in the FTP server s root directory Folder Contains ezUpdate folders associated with Windows XPe thin client appliances Othe
74. f the pro file For example A profile for call center XPe thin client appliances 256 MB Flash disk models might be callcenter The full path name to the folder would thus be ftp servername neoware xpe 256 callcenter The callcenter folder should contain these files or other update version file name snapins txt and optionally image dd The version file should be named the same as the Update Version setting in the 112 XPe ezUpdate Advanced Topics Snap ins for XPe ezUpdate image file otherwise each XPe thin client with the callcenter pro file name will load new software on every reboot The snapins txt file is a plain text file empty by default that is used to describe the list of snap ins that are to be installed on each ezUp date managed XPe thin client appliance If a snap in is listed in snapins txt but not installed in the ezUpdate enabled appliance at boot up the ezUpdate service attempts to perform the snap in instal lation from neoware xpe shared snapins in a folder with the name of the not installed snap in snapins txt Snap in names should appear one per line exactly the same as the folder name in the neoware xpe shared snapins direc tory Commas are illegal characters in the ezUpdate snap in names Function of snap ins for XPe ezUpdate When checking to see if any snap ins need to be installed updated the ezUpdate server s snapins txt file is compared to the XPe thin client a
75. formation about each thin client appliance Station Name TP Address DHCP Mac Address MainBoard OS Version Boot JE MikeE 1010 10 78 00 0 5 4 9 WN3 NeoLinux 2 4 1 051903 BIOS Cyrix Me 2828 10 10 48 102 00 E0 C5 6A 28 28 P620 NeoLinux 3 0 110603 BIOS VIA JE 6 0511 10 10 49 106 00 0 5 6 05 11 WN6b NeoLinux 2 4 100802 BIOS 204 JE NEO 662728 10 10 48 113 00 0 5 66 27 28 NeoLinux 2 4 1 012303 BIOS 204 9 5664 9 10 10 49 115 OO E0 C5 66 64 E9 wNEb NeoLinux 2 4 1 051903 BIOS 04 JE NEO C8FEED 10 10 48 142 00 1 5 8 6 60 WN3 NeoLinux 2 4 1 012303 BIOS Cyrix Me 9 6 0522 10 10 49 145 00 0 5 6 05 22 WN6b NeoLinux 2 4 1 051903 BIOS 204 JE 0239 10 10 48 155 00 50 41 02 39 4E ST15 NeoLinux 2 4 2 103103 BIOS VIA Ezra JE NEO CSEBSA 10 10 48 158 O0 E1 C5 C3 EB 94 WN NeoLinux 2 4 100802 BIOS Cyrix Me JE NED amp E3DCE 10 10 48 175 00 1 5 6 30 WN6b NeoLinux 2 4 2 103103 BIOS 704 NEO 6E301A 10 10 48 187 O0 E0 C5 6E 30 14 wN amp b NeoLinux 30112403 BIOS Geode T 84 2 10 10 49 199 00 0 5 60 84 2 WN20 NeoLinux 2 4 1 051903 BIOS Geode T List view thin client The thin client appliance information in the list view includes appliance Station Name The thin client appliance s defined network information name called various names in different operating systems such as Cli
76. ger left window drag the bar between it and the main window Or select Split from the View menu and then drag the bar Asset Manager Printing list views 23 Asset Manager Saving and automatically retrieving asset lists Tip Save asset lists when you exit ezRemote Manager to avoid having to redis cover and group your appliances again Apply Database Access password Tip Always use database access passwords when creating and saving asset lists to prevent unautho rized changes to thin cli ent configurations The asset listing displayed in ezRemote Manager can be saved to a database file by default named with the extension rms when you exit the program or at any time when using ezRemote Manager by using the menu File Save selection The data that are saved to the database file include groupings group names and grouped appli ances IP addresses station names appliance access passwords and operating system version information By default ezRemote Manager prompts you to save the asset data base when you exit the program By default the last saved file is automatically opened the next time you start ezRemote Manager This behavior can be changed by unchecking Autoload Database in the Settings menu You can save multiple versions of your asset database By grouping your asset list in different ways or even maintaining separate data bases for different large groups of appliances can make the task
77. he new settings 96 ezUpdate and NeoLinux Using ezUpdate to distribute NeoLinux software update packages Software update packages are provided by Neoware as downloads from the Web site The download packages that are pushed to the thin client appliances using ezRemote Manager may also be distrib uted from ezUpdate server s The following steps should be fol lowed to enable ezUpdate distribution of software update packages 1 Download the appropriate NeoLinux software update package from http www neoware com downloads 2 Using the license key provided by Neoware install the software update package on the ezRemote Manager server By default NeoLinux software update packages install to 3 Copy all of the software update package files from the installa tion directory to the appropriate see the table below ezUpdate directory on your FTP or NFS server NeoLinux Software Update ezUpdate Directory Path Package Flash Disk Size 8MB nl software NL 1 16 MB nl software NL 2 32 48 64 MB nl software NL 3 You are now set to have your appliances automatically update their embedded NeoLinux software Using ezUpdate to distribute NeoLinux configurations Updating To automatically update appliances connection and or properties connections and you need to begin by creating a profile This is accomplished by add properties ing a new profile folder directory to the NeoLinux ezUpdate direc tory
78. igured at the desktop when installed or whenever network resources change This configu ration usually includes initially defining to which servers applica tions and Web sites the thin client user may have access While this configuration doesn t take much time for an individual appliance initially configuring or changing the connection configurations on more than a few thin client devices can consume a lot of administra tor resources Why clone connections 41 D 5 gt c 2 9 Connection Manager Create standard desktops using ezUpdate server configuration files The alternative to individual client configuration is to configure a single appliance the template appliance with the server connec tions that will be used on other devices and to then clone those con nections and copy them to the other thin client appliances ezRemote Manager makes cloning and copying connections both quick and easy The connection cloning mechanism used by ezRemote Manager to push new connections to target thin client appliances can also be used to create configuration files that can be pulled by same model thin client appliances from ezUpdate servers When properly config ured ezUpdate servers will provide complete configuration to newly installed thin client appliances For more information about setting up an ezUpdate server see Appendix B ezUpdate for Windows CE Appliances
79. iles Note Unless you use the default factory profile be sure to set the Appliance Profile in the thin client appliance s ezUpdate dialog The Appliance Profile name must exactly match the profile directory name For more information on setting the Appliance Profile name see Manually configuring ezUpdate on the client on page 95 This plain text file contains the configuration settings appliance properties such as time zone monitor resolution printer defini 98 Using ezUpdate to distribute NeoLinux configurations connections rgy tions etc that you would like to be automatically copy to other appliances 1 Using ezRemote Manager locate the template appliance the one you have configured with the properties to be copied to other appliances 2 Select the template source appliance in the list view and click the Properties button in the ezRemote Manager toolbar or select Properties from the Actions menu bar item 3 When the ezRemote Manager Properties Manager interface appears select the template appliance from the list of appliances on the left hand side 4 Click the Get button When ezRemote Manager finishes uploading the appliance s properties the Save As button will become active 5 Click the Save As button The Save As dialog will open 6 Browse to either the FTP or NFS directory or a temporary direc tory and click the Save button The properties rgy file created by this process must
80. ins scripting and commands Because Neoware s ezRemote Manager is an enterprise class tool able to manage thousands of appliances it is critical that you test configurations carefully before cloning them to other appliances Neoware recommends first configuring connections and properties at one appliance and testing them carefully from that appliance before cloning them to other appliances To ensure that customers have carefully tested their configuration we also recommend setting these properties directly at the appliance not from within ezRemote Manager ezRemote Manager is distributed as a download from the Neoware Web site www neoware com 8 Overview Introduction Important Installation and use of ezRemote Manager Enterprise Edition requires a software license key from Neoware If you don t have a software license key you can get one by calling 800 636 9273 in the U S or 1 610 277 8300 elsewhere Neoware also provides a Limited Edition of ezRemote Manager which does not require a license key It contains all of the features of the Enterprise Edition but is limited to managing any five 5 appli ances simultaneously Getting More Information The Internet Technical support You can find current and archival information about Neoware prod ucts including the latest software updates at http www neoware com In addition this user manual and other Neoware documentation are availa
81. istrator can also specify a specific input file to be used in conjunction with a command Enter the command and the optional input file you would like to run on the selected appliance s 5 After you have specified the snap in script or command click 6 OK When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you choose to make the session delayed in the Set Ses sion Parameters dialog clicking OK will add the delayed session to the Task View instead of beginning the session immediately 62 Using the Snap In Manager ezRemote Manager User Manual CHAPTER 9 ezAnywhe re Shadowing This chapter explains how to remotely access a Neoware thin client appliance using ezAnywhere shadowing What is shadowing Remote viewing and control Underlying protocol ezAnywhere shadowing allows an administrator to remotely view and or take control of any Neoware thin client appliance Because the administrator can either view or actively control the remote device including being able to input keyboard and mouse actions ezAnywhere shadowing can be used to remotely configure a thin client appliance or to assist a remote user in typical help desk func tions ezAnywhere shadowing does not depend on having an active ICA or RDP session active on the remote appliance allowing an
82. it into a 40K file connectionsl rgy and a 40K connections2 rgy and modify the config txt PROPERTIES November 20 2002 UPDATE REGISTRY Proper ties rgy CONNECTIONS1 November 20 2002 UPDATE REGISTRY REBOOT Connections1 rgy CONNECTIONS November 20 2002 UPDATE REGISTRY REBOOT Connections2 rgy To synchronize ezUpdate s behavior for Neoware Releases 6 0 6 0 1 6 02 and 6 0 3 an extra update process is necessary 1 In the ftproot Neoware folder on the ezUpdate server create folder with the name 3000 In the ftproot Neoware directory also place a config txt file with the text SYSTEM X LOAD AND RUN REBOOT install exe 3000 Where the value of X will be explained in step 3 Note If you have a mixed environment with 5 3 5 3 1 or 5 3 2 units this extra update MUST contain a full update of that soft ware 88 ezUpdate Server Configuration Instruction Set C 1 For example If you possess units that are running 5 3 2 software the update must be a correctly configured update of that software and X should be the contents of the 5 3 2 software system rev file The 3000 directory must contain the correct update files as detailed under Instruction Set A If you do not possess any units running 5 3 5 3 1 or 5 3 2 soft ware the X value in the config txt can have any value you want e g test and the 3000 subdirectory may remain empty Create a subdirectory in the
83. ke on LAN Configuring automatic Wake on LAN Auto WOL again If there is still no response ezRemote Manager will repeat the cycle until the remote appliance wakes and responds If the appli ance doesn t respond after seven attempts ezRemote Manager shows a time out error in the log and moves on to the next appliance in the list to update These are the tasks that are affected by the Auto WOL setting Wake on LAN Operations 2 5 o 4 c o 5 E All Software Manager functions See CHAPTER 5 Updating Appliance Software on page 33 All Connection Manager functions See CHAPTER 6 Connec tion Manager on page 39 All Properties Manager functions See CHAPTER 7 Properties Manager on page 49 All Snap Ins Manager functions See CHAPTER 8 Snap In Manager on page 59 All ezAnywhere shadowing functions See CHAPTER 9 ezA nywhere Shadowing on page 63 Configur Automatic Wake on C Program Files Neoware asiapacific_offices r LAN Auto WOL through the Lie Edt Actions View Auto Wake on LAN dialog ears 1 2 Inthe Auto Wake on LAN dia 3 Click OK to save the setting Broadcast Pe Account Name ee Logging Select Auto Wake on LAN from Neoware Appliang E NeoLinux Auto Wake on LAN the Settings menu i Windows cE Autoload Database E Windows NTe JB NEO C9EBSA Windows XPe 8 6 0521 JE N
84. l Neoware Windows CE thin client appliances must be the same model or have exactly the same hardware software config uration For example ezUpdate will not work properly in an environment where some appliances are configured with ICA RDP and TeemTalk while others are configured with ICA RDP and Internet Explorer Using ezRemote Manager create property and or connection template files from where your appliances update themselves to be placed into FTP server file structure Using ezRemote Manager create a config txt file to direct your appliances to the appropriate software and configuration template files If you intend to use the ezUpdate automatic software update mechanism then you must download and install a Neoware Soft ware Windows CE update package On a FIP server create a folder to store all of the ezUpdate auto matic update files These files are properties rgy automatically updates appliance properties connections rgy automatically updates appliance connections config txt This file automatically updates an appliance Neoware Windows CE release These files automatically update appliance software and must be stored in a subdirectory named 3000 DHCP tag 137 is used to specify the FTP location URL of the con figuration and or software update files Neoware Windows CE based appliances use this tag when they are powered on if it is provided The URL address will depend on the type and setup of the
85. lash disks Only network settings and autologon settings are saved from the earlier version of the software XPe NTe software cloning 33 Updating Appliance Software Preparing the Before using an XPe NTe appliance as a template or source for clon template or source ing to other appliances the target devices it is critical that it be set appliance up correctly Make sure that all configuration changes are made in the unit which has been chosen to be cloned Note that the pre update autologon behavior of the target appli ances is preserved after being updated with the new cloned images If you change the template appliance s account names or account passwords as part of the cloning operation each target appliance will continue to attempt to use the original pre cloning autologon name and password which may no longer be correct In that occurrence you can reconfigure the target machine s auto logon status via the local GUI dialogs or you can use ezRemote Manager s ezAnywhere or Snap in capabilities to modify the tar get machines Preparing the No special preparation is required for target XPe NTe appliances target appliances where you intend to copy the cloned template software After the cloned template software update process is complete in the target appliances those appliances original autologon information is restored The target XPe NTe appliances can then be updated whether or not they are configured for
86. ll NeoLinux based appliances to automatically download configurations and or software from a server the ezUpdate server when they are powered on for the first time or when powered on for the first time in a new location Each time the appliance boots thereafter it checks with the server to see if there is a newer configuration or a software package down load ezUpdate for NeoLinux can be used with the following models e Capio 500 Series Eon Preferred 2000 Series Eon Preferred 4000 Series Eon Professional 4300 Series Eon Prestige NeoLinux Series 93 Requirements The requirements to enable ezUpdate e Either an FTP or an NFS server The NeoLinux ezUpdate Server Package from the Neoware Web site The NeoLinux ezUpdate Server Package can be found at http www neoware com downloads One or more NeoLinux software update packages downloaded from http www neoware com downloads if full image software updates are to be distributed with ezUpdate Property and or connection template files created with ezRemote Manager if properties or connections settings are to be distributed with ezUpdate e One or more NeoLinux software snap in packages downloaded from http www neoware com downloads or created by the cus tomer if modular software snap in updates are to be distributed with ezUpdate NeoLinux ezUpdate The NeoLinux ezUpdate server package contains a file tree with a server package specific
87. loning Capio I and II models running Neoware s version of Windows CE software e NetVista N2200 and N2800 models running NeoLinux or Neoware s version of Windows CE software Associated Part Model Series Operating System Numbers Capio 500 Embedded Linux CP4A AA Eon Proven 2100 CPAE AA Eon Preferred 2000 Embedded Linux BA EON2000E BA EON2000X Capio 600 Windows CE CP4B BA Eon Proven 3100 Windows CE NET CP4F AA CP4G BA CP4H BB CP4J BA Eon 3000 Windows CE BA EON3000X Eon Preferred 3000 Windows CE NET BA EON3000I NeoStation 3000 BA N3000C Eon Prestige Win Windows CE NET BB 01 CB dows CE NET Eon 4000 NeoLinux BA EON4000I Eon Preferred 4000 BA EON4000S Eon Professional 4300 BA EON4000T BA EON4300S BA EON4300T Eon Prestige Linux BB 02 EC NeoLinux Neoware s software based on Windows XPe and Windows NTe also includes configuration properties Those properties are automati cally duplicated along with connection and user configuration when the thin client appliance software is cloned This chapter does not apply to Windows XPe and Windows NTe thin client appliances 50 Device properties in thin client appliances Which appliance configuration items are not cloned using Properties Manager Which appliance configuration items are cloned using Properties Manager Properties Manager For information about cloning Windows XPe NTe appliances see XPe NTe software cloning
88. mote Manager Eile Edi Actions View Settings Help N lug p i Sn ap l n manager IP Address Mac Address MainBoard OS Version e 101049118 Yes 00 0 5 6 74 4 WinCE 4 20 Neoware Built on Nov toolbar button 43 Windows CE 101049192 Yes 00 0 5 68 23 12 WinCE 4 20 Neoware 6 1 Built on Nov Windows NTe 10105081 Yes 00 0 5 30 5 WinCE 4 20 Neoware 6 1 Built on Nov E Windows XPe 101048218 Yes 00 e0 c568 9e 25 WinCE 4 20 Neoware 6 1 Built on Nov 101050152 Yes ODeDc5cBcBab WinCE 4 20 Neoware 6 1 Built on Nov 101050118 Yes ODeQcScRdead WinCE 4 20 Neoware 6 1 Built on Nov 101050214 Yes 00 0 5 51 5 WN3 WinCE 4 20 Neoware 6 1 Built on Nov 2 101050155 Yes OD e0 c5 6e db 05 WinCE 4 20 Neoware 6 1 Built on Nov 10105094 Yes ODeDc5cBe2d WinCE 4 20 Neoware 6 1 Built on Nov 101050190 Yes 0DeDc5687c0b WinCE 4 20 Neoware 6 1 Built on Nov 10 10 4978 00 0 5 9 99 5 WN3 WinCE 4 20 Neoware 5 1 Built on Nov 101049221 Yes 00 0 5 4 44 WN3 WinCE 4 20 Neoware 6 1 Built on Nov 10105033 Yes 00 0 5 9 35 0 WinCE 4 20 Neoware 6 1 Built on Nov 101049214 Yes 00 0 5 58 79 35 WinCE 4 20 Neoware 6 1 Built on Nov 10104973 Yes 0DeDc5689418 WinCE 4 20 Neoware 6 1 Built on Nov 10 10 49 174 Yes 00 0 5 66 7 2 WN3 WinCE 4 20 Neoware 5 1 Built on Nov 101049149 Yes
89. n provide XPe thin client appliances with the information about where to look for an ezUpdate server Profiles for different XPe thin client appliance configurations can be created and managed on the FTP server DHCP tag 137 can be set on your DHCP server to specify the FTP location URL of the ezUpdate files The URL address will depend on the type and setup of the ezUpdate server you are using For password protected FTP the URL should be in the following format ftp username password Q9hostname or ip address For anonymous FTP the URL should be in the following format ftp hostname or ip address 104 ezUpdate and Windows XPe Note Do not include any trailing slash or path information after the hostname or IP address in the URL ezUpdate will add path information to the URL text when attempting to contact the server FTP server setup XPe ezUpdate The XPe ezUpdate server package contains scripts and a specific server package directory structure required for automatically updating XPe appli ances The package is a self extracting Windows executable file that requires a license key for installation Although this structure may be unpacked using any Windows oper ating system the target for the packaged directory tree is the root directory of the FTP server to which the DHCP tag 137 points or to which the XPe thin client appliance is manually directed Note The package must be installed at the root o
90. nCE 4 20 JBE NEO G87935 WinCE 4 20 JE NEO CSSSE0 4 20 JE NEO CACD44 WinCE 4 20 JE NEO C9995C WinCE 4 20 Byimcalennen Command Bicaspence Wink WinCE 4 20 Optional Input File WinCE 4 20 WinCE 4 20 Specify the file or WinCE 420 command associated mince Wee with the Snap in action WHE M3 Ready Configuration upload complete Note You cannot run scripts on Windows CE Windows NTe or Windows XPe thin client appliances 4 Inthe accompanying text field specify the snap in script or com mand you would like to run Snap ins Enter the full path and name of where the snap in file is located on your server Snap in files have a 2do exten sion Click Browse to locate the snap in file you would like to apply to the selected appliance s Using the Snap In Manager 61 o 5 gt Snap In Manager Scripts For appliances running NeoLinux the administrator can custom configure the appliance using bash scripting The administrator can also specify a specific input file to be used in conjunction with a bash script Enter the script file or commands and the optional input file you would like to run on the selected appliance s Command The administrator can custom configure the appliance using commands Neolinux based appliances use shell commands and Windows based appliances use com mand line The admin
91. nager distribution 8 Getting More Information 9 The Internet 9 Technical support 9 CHAPTER 2 Installing ezRemote Manager 11 Installing ezRemote Manager 11 Installing ezRemote Manager 11 Uninstalling ezRemote Manager 12 CHAPTER3 Asset Manager 13 Asset Manager functions not available in Support Mode 13 Building an asset database 13 Locating thin client appliances 13 List view 16 List view thin client appliance information 16 Sorting the list view 17 Renaming thin client appliances 17 Adding one or more thin client appliances to the list view 19 Adding a single thin client appliance 20 Adding multiple thin client appliances using a range of IP addresses 20 Adding thin client appliances using a list of IP addresses 21 Grouping in asset lists 22 Creating anew group 22 Printing list views 23 Switching to the task view 23 Adjusting the list view 23 Saving and automatically retrieving asset lists 24 Apply Database Access password 24 Exporting asset list data to other applications 25 iii Table of Contents File Export Database 25 Data exported 26 CHAPTER 4 Database Access Modes 27 Administrator and Support modes 27 Administrator mode functions 27 Support mode functions 28 Two database access passwords 28 Administrator mode access password 28 Enable Support Mode Access 29 Support Mode password 29 Retrieving ezRemote Manager asset list databases 30 Retrieving an asset list database 3
92. ng ezRemote Manager to manage the appliance properties of your Neoware thin client devices is easy The process begins at the appliance itself 52 Why clone properties Caution Because Neoware s ezRemote Manager is an enterprise class tool that can manage thousands of appliances it is impor tant that you test contigu rations carefully before cloning them to other appliances Setting appliance properties using ezAnywhere shadowing Select a template appliance Click the Shadow button to remotely shadow the app liance and customize its properties Properties Manager To be sure that the template appliance is correctly configured it is important to set up and test the device configurations before copying them Test configurations for multiple appliances on an appliance connected to the same network environment that all copied appli ances will use This can be accomplished using the ezAnywhere shadowing feature of ezRemote Manager see ezAnywhere Shad owing on page 63 Testing may also be performed in front of a thin client appliance By either using the actual thin client appliance as the template source device or using ezAnywhere shadowing make the configura tion changes or initial configuration that you wish to copy to other devices 1 In List View select the NeoLinux or Windows CE appliance s to manage using the Properties Manager 2 Inthe toolbar click Properties or select menu i
93. ng parameters Using the Set Session Parameters dialog the user can specify the fol Dialog Set Session parameters Enter or browse for log file that will contain the session log Optionally select or deselect the logging options Log File Name Update Dec03150748 log Browse No Logging Q Full Logging Summary Log Set session start time Reboot Station Overwrite r Enter Session name Q Append Session 1 Start Time Q Immediate Delay Coo ars Don t show me this again Log File Name In the accompanying field type the name of the log file to either use or create for the update session you are per forming Log File Properties Below the Log File Name parameter are two columns of radio buttons that set the properties of the Log file The choices available in the first column specify the type of logging you choose ezRemote Manager to perform These choices include No Logging Full Logging and Summary Log The choices in the sec ond column specify whether you choose to overwrite or append the log file specified in the Log File Name field Enter Session Name In the accompanying field type a name for this session The name will appear as the tab name in the Task View If multiple sessions are defined you may check each ses sion s progress by clicking on the appropriate tab 70 Setting Session Parameters Sessions e Start Time Selec
94. occupy a single line in the snapins txt file An entry Citrix ICA Client v6 31 1051 without the quotes in snapins txt requires that the snap in folder neoware xpe shared snap ins Citrix ICA Client v6 31 1051 exist on your FTP server File This is the image file that will be used for the profile when a full image update is requested The image file can be a standard update file downloaded from Neoware s Web site or a customer created con figuration created with ezRemote Manager Note The ezUpdate Update Version in the image dd MUST MATCH the version file name or else the XPe appliances will reboot and perform the ezUpdate image update continu ously Folder This folder contains shared resources used by all XPe ezUp dates Folder This folder contains the scripts used when performing full image updates Folder This folder is provided for snap ins each in its own directory 108 FTP server setup How XPe ezUpdate functions Boot time check for updated software When an ezUpdate enabled XPe thin client appliance boots up whether a soft reboot or a power cycle an ezUpdate service runs in the appliance ezUpdate is enabled as the default The ezUpdate service runs even if no user is logged in If DHCP has provided the XPe appliance with an ezUpdate FTP server name in tag 137 see DHCP tag 137 on page 104 then the ezUpdate service uses that server name If the XPe appliance has be
95. of managing the appliances much easier Because thin client appliance access pass words are saved as part of the asset list data base file an Administrator Password should always be applied when saving the database file 8 Database Access Control Enter password s that will be required when opening the ezRemote Manager database 5 file rms Support Mode access and Support Mode password are optional The password s can be empty or a string of any length Confirm Password Administrator Password Enable Support Mode access Support Mode Password Confirm Password ENS The next chapter discusses in detail saving and retrieving ezRemote Manager databases Once an ezRemote Manager asset database has been saved with one or more database access passwords it cannot be opened without one 24 Saving and automatically retrieving asset lists Asset Manager of the passwords The database files are encrypted with RC4 encryp tion Note Because of the differences between RC4 encryption decryp tion utilities that are part of Windows 2000 and earlier operating sys tems and the RC4 utilities in Windows XP and later operating systems ezRemote Manager database files created with one set of utilities cannot be read with the other If you intend to share the ezRemote Manager asset database with other users make sure that the file is created and saved on the same version of opera
96. on Parameters dialog clicking the OK button will add the delayed session to the Task View instead of beginning the session immediately C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager File Edit Actions View Settings Help OS Version Type the command Mira to set the profile SQNEOSEDSI1 NeoLinux2 2828 NeoLinux3 NeoLinux 2 neoware ZREMOTE MANAGER d Snapin Manager Snapin sh s assembly plant 2 Command Optional input Fie C Program FlesWeoware ez RM instal_profie sh Browse Specify the full path of the install_profile sh file Con mum Update software session Session 1 complete You are now set to have your appliances automatically update their connections and or properties Using ezUpdate to distribute NeoLinux configurations 101 ezUpdate Advanced Topics Snap ins ezUpdate also can be used to install snap ins The snap in can be set up as part of an automatic software update or as part of an automatic profile update It can also be installed separately by either method Snap ins generally come with an install nl script that is used to direct the thin client appliance s installation of the snap in files However the script that governs the ezUpdate process does not contain a way to identify and use the snap in install nl To add sna
97. ote Manager 6 ware updates and or File Edt Actions View Settings Help rupted Flash disks OS Version AE TCPHLswickh XPE 1 1 Bu JE NEO GA2307 XPE 1 21 1 igi JENEO GASFC3 XPE 1 2 Bu J NED GBMEBD 1 2 Bu Update Manager TCPHLidavis XPE 1 21 Eee XPEmbedded XPE 1 3 Bu 5 5 XPE 1 211 Eon 6s00s v1 0 071802 JE NED GA3238 XPE 121 Eon EOD 0522021 Eon 6x00t v1 2 060603 XPE 1 1 Bu EON S 12 0 2 2031 JE NED Q38AE 1 2 Bu Eon 6x00t5 v1 2 1 103103 Bscooby doo XPE121 Jim P XPe 12 Test Jim XPe 12 test t 5 0030 1 2 Bu ee BomichkoxPe XPE 1 2 Bu XPE110n6300 J TCPHLEWRI XPE 1 21 JNEO GADU7A2 121 JNEO GAZ7F MPE12 Bu Either select a unit to the left and click on the Get Image button to retrieve the target image to be cloned select from the list of images above and click Update All set Im Locate complete found 39 units 34 Software updates Updating Appliance Software Note If the selected group of appliances contains more than one type of software you will be prompted to choose which software to update Once you have chosen the software to update ezRe mote Manager will display a list of the appliances running that software and allow you to select the appropriate software update package for those appliances from the Available Versions list Note
98. ously connecting to different thin client appliances however you must establish them one by one following the instructions above Error messages The following messages may appear when you attempt to initiate an during ezAnywhere ezAnywhere shadowing session session Innen e Shadow session already running Do you want to replace it with a new one This message occurs if you attempt to connect to a thin client appliance when a shadowing session is already in progress Click Yes to replace the running session with a new one Shadow sessions have been disabled on this appliance This message occurs if the target thin client appliance has been configured to disallow ezAnywhere shadowing sessions 66 Initiating an ezAnywhere shadowing session ezAnywhere Shadowing Error creating shadow session This message occurs when attempting to connect to an appliance that does not support ezAnywhere shadowing or from network or configuration errors D 3 me 7 o H N o Initiating an ezAnywhere shadowing session 67 ezAnywhere Shadowing 68 Initiating an ezAnywhere shadowing session ezRemote Manager User Manual CHAPTER 10 Sesstons This chapter explains how to set Session Parameters and use the task view of ezRemote Manager after you have created sessions to update your Neoware computing appliances Setting Session Parameters WARNING Please do not attempt to cre
99. out of the XPe thin client appliance Use ezRemote Manager to copy the standard XPe image from the appliance configured in Step 2 above see XPe NTe soft ware cloning on page 35 Simple XPe ezUpdate example 111 Step 4 Update the Update Version File name Step 5 Apply the initial update Copy the cloned image to the FTP server and rename the image image dd 10 10 80 10 c_drive Inet pub ftproot neoware xpe 192 factory image dd e Rename the version file name to 2 Note This is to match the Update Version set in Step 2 above If the version file name does not match the Update Version setting that is contained in image dd then the XPe appliances will reboot and run ezUpdate image update continuously The default Update Version setting in software update packages distributed by Neoware is 1 Reboot the thin client appliances XPe ezUpdate Advanced Topics Profiles for XPe ezUpdate Profiles are a mechanism for maintaining separate configurations for otherwise identical Neoware XPe thin client appliances You can add as many profiles as you like but should always leave the factory profile intact Once configured to use a specific profile at boot up the XPe appliance looks to the profile folder for a new image file and for new or updated snap ins To create a new profile add a folder at the same level as the appro priate factory folder and name the new folder the name o
100. oware c7 Select saved from file ee La 4r a connection file MM and click OK D o E 5 2 9 Step one Select source of connectid ABROSCOE NL NeoLinux3 iB NEO BC7888 NeoLinux 3 f Doreen NeoLinux 3 JE NEO G62728 Neolinux2 JE NEO GERAES Neolinux2 6860 9 NeoLinux 3 JB NEO 88E44A NeoLinux 3 JE NEO 8E2275 Neolinux2 JE NEO GE30IA Neolinux3 JE NEO GE3462 Neolinux3 6 NeoLinux 2 JE NEO SEDS11 NeoLinux2 521 NeoLinux2 Filename Connections_basic ray JE NEO GEDS22 Neolinux 2 Get connections from thin client 4 Get connections from Step two Select file or unit to the left and click Then click on Update Al to copy this Elmag Connections Neoware 22 GetNTEImage Files of ype x Update al Camel Loading connections from C Program Files Neoware ezRM30fc 11 NUM 3 When the Connection Manager appears select the radio button entitled Get connections from file Cloning connections to other appliances 45 Connection Manager 4 Click Get and select the file to copied from the previously saved connection configurations When ezRemote Manager finishes uploading the preconfigured connections and lists them in the Connection Manager window the Updat
101. oware thin client appliances accessing data ase 4 p 1 Launch ezRemote Manager by selecting Neoware ezRemote mode This function is not available when in Sup Manager in the Windows Start Programs menu port Mode 2 In the ezRemote Manager toolbar click Assets You can also 13 Asset Manager Asset Manager Locate thin client select Assets from the Actions dropdown menu B Untitled Administrator Mode ezRemote Manager File Edit Actions View Settings Help N ne amp vr amp re C7REMOTE MANAGER q E Neoware Appliances Station Name IP Address DHCP Mac Address MainBoard OS Version Boot Version appliances 3 Select a broadcast IP address a Select Broadcast Address es Left click Broadcast Addresses associated with the NICs found on this server to select or deselect an address IP Address Netmask Adapter 92 168 0 101 255 255 255 0 1E8D66EB Broadcast Address Right click to change Additional addresses Select deselect the broadcast address es that will be used for SNMP broadcasts to discover Neoware Appliances by clicking on the Broadcast address es listed above The address may be changed by right clicking on the address that you wish to modify Additional addresses may be added by entering the address in the edit field above and Select the clickina the Add button
102. p ins using ezUpdate you must cus tomize one of the ezUpdate scripts a server file with nl extension Adding the line netconfig p lt sub_dir gt directs ezUpdate to jump into the lt sub_dir gt directory and continue install ing files that are located there For example suppose you have defined a profile named web_kiosk and you want to install the French Netscape snap in as part of this profile After making sure the files are on the server you must edit the profile s install nl file to direct it to also install the French Netscape If this snap in is stored in a sub directory named fr ns then you must add the following line to the profile s install nl netconfig p fr ns 102 ezUpdate Advanced Topics ezRemote Manager User Manual Appendix D ezUpdate for Windows XPe Appliances This appendix explains how to set up ezUpdate for automatic updates to your Windows XPe based Neoware appliance software ezUpdate and Windows XPe Suggested implementations ezRemote Manager Rel 2 4 2 and later and Neoware s imple mentation of Microsoft Windows XP Embedded XPe Rel 1 2 and later contain enhancements that allow for the automatic server update of appliance software images and appliance software snap ins These enhancements collectively are called ezUpdate Once enabled ezUpdate can work with your XPe based thin client appliances to automatically download software from a server
103. pdate and NeoLinux 95 Network Settings O ezUpdate Settings x M Enable automatic configuration and software updates M Use DHCP Bootp Override manual settings with DHCP tag fo IP Address Server access time out fzo Seconds Network Mask ezUpdate script file netcontio ni Appliance profile Broadcast Address ence Specify manual settings Edit Default Values Protocol fip Client Set DHCP server as ezUpdate server Default Domain Server fi 0 10 80 123 Primary DNS Server Directory neoware Secondary DNS Server User name Password Default Gateway ezUpdate Settings Cancel From the ezConnect Connection Manager screen press F2 or from the Settings menu select Appliance properties Network e On the Network Settings dialog click ezUpdate Settings The ezUpdate Settings dialog will appear To enable ezUpdate click checkbox Enable automatic configura tion and software updates enabled by default To enable manual configuration of ezUpdate uncheck Override manual settings with DHCP tag and check Specify manual settings The protocol NFS or FTP server address and ezUpdate direc tory may be specified in the fields provided If a username and password are required to access the server they may be provided also e Click OK and OK again on the Network Settings dialog to restart the thin client appliance s networking with t
104. ppliance s registry containing Uninstall informa tion the DisplayName key f snapins txt contains new or updated items ezUpdate will install the required snap ins s f any of the snap ins requires a reboot the ezUpdate service will wait until all required snap ins are installed before rebooting If Enhanced Write Filter is enabled on the thin client appli ance s the changes will be committed prior to rebooting For example if the snapins txt file contains a single line of RDP52 and RDP52 is not found in the XPe appliance s Unin stall registry keys then the ezUpdate service will attempt to access ftp servername neoware xpe shared snapins RDP52 and execute the snap in script file install 2do XPe ezUpdate Advanced Topics 113 114 XPe ezUpdate Advanced Topics Index ezRemote Manager User Manual Symbols csv file 26 30 rms file 24 A access mode indicators administrator mode 31 support mode 32 add broadcast IP address 15 administrator mode access indicators 31 Administrator mode database access 27 Appliance Access Security dialog 15 asset database open or retrieve saved 30 asset list database comma delimited text file opening 30 fields exported 26 saving the file 24 Auto Wake on LAN 76 Autoload Database 24 B Boot Version column in list view 16 broadcast address 14 C Cisco router 79 cloning advantages of cloning properties 51 connections 43 45 comman
105. r Neoware supported operating system ezUp date file systems can be installed at this level 106 FTP server setup Folder File size factory Description Folder Four folders are located at this level each one named for the size in megabytes of the Flash disk associated with the ezUpdate man aged XPe thin client appliance for which it is intended size is replaced by 128 For 128 MB Flash disk devices 192 For 192 MB Flash disk devices 192FP For 192 MB Eon Pres tige XPe flat panel inte grated devices 256 For 256 MB Flash disk devices Profile Folder This folder is the factory default profile container By default XPe thin client appliances will access the configuration files located in this folder Additional profile folders can be added at the same level for use by appliances that are specifically configured to use a different profile File The version file Only the name of the file is important It can be a zero KB empty file Tip Do not use 0 zero as the version file name since the client software utilizes 0 to force an image update FTP server setup 107 Folder File snapins txt image dd shared d_drive snapins Description File This file contains the name for each snap in you wish to maintain as part of the profile If no snap ins are to be part of the profile this file should be empty Each snap in name must
106. reside within a profile directory of the ezUpdate directory This plain text file contains the configuration settings for each server connection entry in the ezConnect Connection Manager that is to be copied automatically to other appliances 1 Using ezRemote Manager locate the template appliance with the connections that are to be copied to other appliances 2 Select the template appliance in the list view and click the Con nections button in the ezRemote Manager toolbar or select Con nections from the Actions menu bar item 3 When the ezRemote Manager Connection Manager appears select the template appliance from the list of appliances on the left hand side Using ezUpdate to distribute NeoLinux configurations 99 Setting the appliances for ezUpdate Click the Get button When ezRemote Manager finishes uploading the appliance s con nections the Save As button will become active Click the Save As button The Save As dialog will open Browse to either the FTP or NFS profile directory or a temporary directory and click the Save button The connections rgy file that is created by this process must reside within the profile directory of the ezUpdate directory on the FTP or NFS server Automatically applying an ezUpdate profile to your network appli ances requires the appliances to be set to look for the appropriate profile 1 Using ezRemote Manager locate all of the appliances that you wish to use the ez
107. rnia_supportmode_enabled rms 2 asiapacific offices rms 3 europe nodes rms 4 clients rms Exit Look in Cy Neoware J california supportmode enabled rms asiapacific_offices rms europe nodes ms all_clients rms test rms nevjin 201 bobsupport rms File name iim111 rms s full sort admin rms E neoware sorted admin rms E iim1121 rms iim nl30box rms allos 1009 intpwd nodbpwc california supportmode enabled rms Files of type database file rms Open as read only Recently saved database files are listed in the File menu For a more complete list of database files select ezRemote Man ager asset list data bases use the file suffix rms Note ezRemote Manager 3 0 can also open asset list database files that have been saved in a comma delim ited text file for mat such as can be exported by ezRemote Manager for other programs a csv file Also note that ezRemote Manager exported comma delimited text files do not include individual thin client security access passwords so that those passwords will have to be added before ezRemote Man ager can manage the appliances in the opened comma delimited text file 30 Retrieving ezRemote Manager asset list databases Database Access Modes Using the proper The password entered in the Database Access Password dialog con database access trols th
108. road casts through to the subnet For the following examples P Address of ezRemote Manager server 10 30 3 16 P Address of Cisco router 10 30 11 Class A subnet where appliances are located 100 0 0 0 79 Subnet mask 255 0 0 0 Adding a route to If your server is not already configured to locate the subnet on which your server you are trying to locate Neoware appliances you can add a route as follows Open a Command Prompt window on the ezRemote Manager server 2 Atthe command prompt type route add 100 0 0 0 mask 255 0 0 0 10 30 1 1 which tells the server that any communication with 100 addresses will be forwarded to 10 30 1 1 that is the IP address of the Cisco router The router controls access to the 100 sub net Configuring Router following example shows a running configuration file for a Cisco Series 2500 Router running Version 12 0 It is intended only as an example and should be modified with the appropriate network addressing scheme for your network This particular example is set up to only allow SNMP Directed Broadcasts from the server where ezRemote Manager is being exe cuted 10 30 3 16 using a router in our networking laboratory NOTE You should not modify your router configurations without first consulting your router administrator and or router documenta tion version 12 0 service timestamps debug uptime service timestamps log uptime no service password en
109. rt ezRemote Manager data to other database applications mport lists of IP addresses to build lists e Centrally manage security on Neoware thin client appliances anywhere on your network e Selectively push system software updates to Neoware thin client appliances running Microsoft Windows CE Windows NTe Windows XPe or NeoLinux Introduction ezRemote Manager distribution Remotely create and modify server connections on Neoware thin client appliances running Windows CE Windows NTe Windows XPe or NeoLinux Copy or clone the connections appliance properties and secu rity settings from one appliance to other appliances as well as save them to disk Configure pull based ezUpdate automatic updates of software properties and connections for Neoware thin client appliances running Windows CE Windows XPe or NeoLinux Remotely configure any Neoware thin client appliance located anywhere on your network or shadow users for instructions or helpdesk functions View the progress of updates as they occur e Choose to allow a restricted Tech Support Mode access to remote device configuration information and to remote device shadowing without the ability to reconfigure thin client appli ances Perform tasks immediately or schedule tasks for more convenient or less disruptive times and Add new software components and remotely control appliance processes through the use of snap
110. rvice accesses the snapins txt file located in the directory For example continuing the example above the service downloads ftp EZSERVER neoware xpe 256 factory snapins txt The ezUpdate service next compares the snap in names contained in snapins txt with names located in the XPe appliance s registry Uninstall information If no new or updated snap ins are found to be installed the ezUpdate service exits If snap ins are named in the snapins txt file that are not found in the registry then the ezUpdate service installs the snap in s When the ezUpdate service determines that the image and snap ins are up to date the service turns itself off to conserve resources The ezUpdate service can be restarted manually in the XPe thin cli ent appliance in the ezUpdate control panel applet or the unit can be rebooted Simple XPe ezUpdate example Step 1 Install the XPe ezUpdate package The following example assumes that XPe thin client appliances will be managed by the ezUpdate server on a single subnet All of the XPe appliances are 192 MB Eon Professional thin client appliances In this example DHCP will not be used The FTP server has an IP address of 10 10 80 10 and has a Windows share named c drive Download the XPe ezUpdate FTP Server Package to a Windows PC or server In Windows Explorer double click on the server package Using the license key provided by e mail after the download install the update package to the F
111. s Title bar indicator When ezRemote Manager is operating in Administrator access mode the window title bar includes Administrator Mode in the title name Administrator Mode in window title bar 3 C Program Files Neoware california_supportmode_enabled rms Administrator S ezRemote Manage ey uj X Eile Edit Actions View Settings Help IN Wr Ar d Neoware czREMOTE MANAGER Sf All toolbar buttons enabled and accessible Administrator Access Mode Indicators Toolbar indicator When ezRemote Manager is operating in Administrator access mode the toolbar buttons are all active and accessible Support access Support access mode is indicated by the following user interface fea mode indicators tures Title bar indicator When ezRemote Manager is operating in Support access mode the window title bar includes Support Mode in the title name Support Mode in window title bar X a C Program FilesuNeowarelall locations supportmode enabled rms Support Mode Eile Edit Actions View Settings Help E neo Shadow Manager ware ZREMOTE MANAGER Only ezAnywhere shadowing toolbar button is enabled Support Access Mode Indicators Toolbar indicator When ezRemote Manager is operating in Support access mode the toolbar buttons are all active and accessible 32 Access mode indicators ezRemote Manager User
112. s rms Administrator Mode ezRemote Manager File Edit Actions View Settings Help Ar a neoware CZREMOTE MANAGER Station Name OS Version NeoLinux 2 When connec Nena 2 d ANEO CSF518 NeoLinux2 tions are fin 2 NeoLinux3 Step one Select source of connection ished ABROSCOE NL Nealinm 3 Q Get connections from thin client Gil 112503 IODE A NEDBCHESS ees woes lie Neoware upload ing from Doreen NeoLinux 3 Seed Locate Dec1164835 og install_profile sh GetNTEImage th lected NE0 66272B8 NeoLinux 2 Select file or unit to the left and click 2 Locate Nov26160434 log vncviewer exe WinCE e selecre 6 9 NeoLinux 2 Then click on Update All to copy this Locate Nov26141400 log SINEO 686DC3 Neolinux3 S mib txt h ezRM exe S BRAPLOLL appliance NeoLinux 3 wbocx ocy 5 PSAPLDLL Save As is S SNMP dl C WinCE Net enabled JE NEO 6E 3462 8 ieee NeoLinux 2 File name Connections basic ray NeoLinux 3 wibhelp2 dll NeoLinux 2 8 0522 NeoLinux2 Save type tJ Configuration upload for 10 10 49 59 complete Connection Manager Saving connection configurations to file 47 Connection Manager 48 Saving connection configurations to file ezRemote Manager User Manual
113. stomize this appliance for it to become a template from which you can clone its properties 4 Click Shadow Depending upon the configuration settings on the appliance you are trying to shadow you may have to wait for an approval of the appliance user before you can shadow their appliance Also you may have to wait for an approval time out which will occur if the user is not at their appliance when you attempt to shadow it A window will appear containing the chosen appliance s current desktop If the Neoware connection manager does not appear on the screen which you are shadowing use the Ctrl Alt End keyboard short cut to make it appear If the connection manager appears when the shadow window comes up skip to the next step Note The Ctrl Alt End keyboard shortcut won t work if you are running ezRemote Manager from a Neoware appliance that uses the Ctrl Alt End keyboard shortcut itself NeoLinux and Windows CE based thin client appliances Using the ezConnect menus in NeoLinux or the Neoware Appliance Properties dialog in Windows CE accessed by press ing F2 from the connection manager screen customize the appli ances properties for more information on customizing your appliances properties see either the NeoLinux User Manual or the Windows CE User Manual When finished close the ezAny where shadowing window Select the template appliance from the list of appliances on the left hand side Click
114. t whether you want this session to begin immediately or be delayed If you choose delay select the time and date when you would like the session to occur Note The time is based on a 24 hour clock If you want to start a session at 10 20 P M then you select 22 in the first field and 20 in the second field Reboot Station If you want the station s to reboot after the update session is completed then select this checkbox Note Neoware provided updates that require a reboot in order to be applied properly will reboot the remote thin client appliance s irrespective of this setting After you have finished setting the session parameters click Finish The Confirm Session Start dialog will reappear Depending on the settings OK will begin the session immediately or add a new tab in Task View for a delayed session Setting Session Parameters 71 Sessions Task view Once a session is begun or set as a delayed session the task view will appear with each session displayed in its own tabbed dialog Clicking on each tab when more than one task has been defined displays the session type status log file to be used or created start time or progress if the task is currently running and details con cerning the appliances to be modified NEO 6E7713natioct InProgress None Temporary property file created pe Task View Session in Progress 72 Task view
115. te new appliances update software update connections and properties configurations apply snap ins and ezAnywhere shadow remote Neoware thin client appliances While in Administrator mode the asset list database can be saved and renamed creating a Support mode access password if desired ezRemote Manager uses Administrator mode except when using an asset list database file rms file that has been opened using a Sup port mode password 27 lt 7 lt q a2 5 Database Access Modes Support mode ezRemote Manager uses the restricted access Support mode when functions e Opening an asset list database file that has been saved with Support mode enabled and The Support mode password has been used to open the database While in Support mode ezRemote Manager performs two functions View and sort the asset list in list view e Initiate ezAnywhere shadowing sessions on a Neoware thin client appliance in the asset list that has an associated appliance access password Support mode users Cannot add to modify or save an asset list Cannot view or change thin client appliance access passwords e Cannot change thin client appliance configurations Two database access passwords Administrator and Support mode access in ezRemote Manager is con trolled by two passwords Administrator When an ezRemote Manager asset list database file is initially sa
116. tem Action Prop erties 1 C Program Files Neoware asiapacific_offices rms Administrator Mode ezRemote Manager File Edi Actions View Settings Help OS Version WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 WinCE 4 20 Step WinCE 4 20 GE properties from thin client appliance from list on the left WinCE 4 20 i WinCE 4 20 Get properties from file WinCE 4 20 Step two Select source file or unit to the left and click Get to retrieve the property settings Then click Update All to copy these settings to all appliances in the list Bimedlennen 0 587935 NE0 6823D2 WinCE 4 20 2 WinCE 4 20 JE NEO 632060 WinCE 4 20 Cloned properties include those set through these menus or control panel applets Printers Sound Servers Date amp Time Desktop and Network except for IP address and hostname To change properties on a unit selected from the list on the left click Shadow Property Retrieval Status Click Get to upload highlighted appliance properties to server Loading 116 units completed __ 3 When the Properties Manager appears select a template appli ance from the list of appliances on the left hand side Why clone properties 53 D 5 xz 2 a Properties Manager Note Later in this procedure you will be able to cu
117. these settings to all appliances in the list Cloned properties include those set through these menus or control panel applets Printers Sound Servers Date amp Time Desktop and Network except for IP address and hostname To change properties on a urit selected from the list on the left click Shadow Property Retrieval Status Click Get to upload highlighted appliance properties to server Update all Save As shadow Cancel Loading 116 units completed 10 When the Confirm Session Start dialog appears click Properties to set the session parameters see Setting Session Parameters on page 69 OK to begin the session immediately or Cancel Note If you choose to make the session delayed in the Set Ses sion Parameters dialog clicking OK will add the delayed session to the Task View instead of beginning the session immediately Properties settings may be saved to a file for loading to one or more thin client appliances This section describes loading a previously saved property settings file into ezRemote Manager and how to push the property settings updates to one or more appliances Saving properties configuration For more information about how to save connection configurations to a file See Saving properties configurations to file on page 57 1 In the List View select all of the appliances to be cloned to the saved properties 2 In the toolbar click Properties or select menu item
118. ting system as the one that will be used to access the database Exporting asset list data to other applications File Export Database ezRemote Manager 3 0 includes the ability to export asset list data for use by other applications This can be useful for combining Neoware thin client appliance information with other asset manage ment data In order to export the ezRemote Manager information from the cur rent asset list 1 Select menu item File Export Database TI caProgram Files Neaware asiapacific_offices rms Administrator Made ezRemote Manager BO Edit Actions View Settings Help ar ae 7 IZREMOTE MANAGER jn Name gum lotected 12020 3 Save e C3 exAM 3016120203 sort_admin ms ket dil 0 642828 GetNTEImage 080511 Neoware NEO 662728 55 B Protected Exit ABNEO 6006ED Y aciapacif offices csv B Protected 8 NEO CSEAFB 8 6 7719 oO 8 0525 Save Comma deimited csv z Cancel E NEO 6ED522 tected 101049154 101049155 Yes 0050410233 5115 NeoLinux 242103103 101049158 ODETCSCSEBSA WN3 NeoLinux 2 4 100802 101049170 Yes 00 1 55840 88 WNEb NeoLinux30 110803 101049171 101049173 101049175 Yes _ ODETCS amp E3D CE Necinu242103103 a Asset Manager Export the asset list to
119. ually includes initially setting up monitor resolution the network defining printers and deciding to which servers applica tions and Web sites the thin client user may have access While this configuration doesn t take much time for an individual appliance initially configuring or changing the configurations on more than a few thin client devices can consume a lot of administrator resources The alternative to individual client configuration is to configure a single appliance the template appliance with a standard configu ration that other devices can use and to then clone that configuration and copy it to the other thin client appliances ezRemote Manager makes cloning and copying thin client configurations easy and quick Saving the template configuration to file provides a way to archive and back up your thin client appliance configurations Multiple con figuration files can be saved for later access and restoration using ezRemote Manager The property cloning mechanism used by ezRemote Manager to push new or updated configurations to target thin client appliances can also be used to create configuration files that can be pulled by same model thin client appliances from ezUpdate servers For more information about setting up an ezUpdate server see Appendix B ezUpdate for Windows CE Appliances on page 83 or see Appen dix C ezUpdate for NeoLinux Appliances on page 93 Setting up the template appliance Usi
120. ved mode access or when a File Save As action is selected the Database Access Con password trol dialog is displayed 8 Database Access Control Neoware recommends n Enter password s that will be required when opening the ezRemote Manager database always using an z file rms Support Mode access and Support Mode password are optional The Administrator password s can be empty or a string of any length database access Administrator Password x Confirm Password password Enable Support Mode access Support Mode Password Confirm Password 28 Two database access passwords Tip Don t forget the database access passwords you use to encrypt the asset list database Neither the Administrator nor Sup port mode password may be recovered from the database file Enable Support Mode Access Click Enable Support Mode access if desired Support Mode password Database Access Modes An Administrator mode password once entered in the Database Access Control dialog will be required thereafter in order to open that database file Although the Administrator password field may be left empty and an empty Administrator password field will open a database file that has been saved with an empty password field Neoware recommends always applying a non empty Administrator password When the asset list database file is opened using the Administrator mode password the ezRemote M
121. xe into the directory and overwrite the old one The Neoware CE 6 0 3 ezUpdate files are backwards compatible with older ver sions of ezUpdate They provide a more stable update process for all versions of Neoware s Windows CE thin client appliances Note Ensure that the Neoware folder including all files and fold ers contained in that folder have permissions set appropriately Most ezUpdate setups use anonymous FTP logon with all files and folders available with read only access Obtain any registry files for connections or properties cloning The simplest method is to use ezRemote Manager to retrieve the proper ties rgy file and connections rgy files See Creating ezUpdate files on page 90 86 ezUpdate Server Configuration Choosing the right Following this paragraph are three sets of instructions A B and instruction set Use the set s of instructions indicated according to your Neoware CE environment If you have Windows CE thin client appliances running the following Neoware software release versions Complete the instruction set s 5 2 5 3 5 3 1 or 5 3 2 Instruction Set A below only 5 2 5 3 5 3 1 or 5 3 2 and Instruction Set A below and also units with 6 0 6 0 1 Instruction Set C page 89 6 0 2 or 6 0 3 5 2 5 3 5 3 1 or 5 3 2 and Instruction Set B page 88 you have units with 6 0 6 0 1 or 6 0 2 Instruction Set C page 89 6 0 3 Instruction Set C page 89 only I

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