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Revised: June 2010

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1. Page 75 2 5 Memberships A Membership is a way of belonging to an organization through a donation of money Memberships generally come with perks the most common of which is access to discounted ticket prices Membership pricing is determined by the MEMAL System Discount Code Keep in mind that memberships can be purchased completely independent of ticket sales Think of a member as a donor who is given special privileges over a selected period of time i e the membership requires a yearly donation renewal NOTE There is currently only one level of Membership pricing per Performance That is to say MEMAL can only be defined once per performance ShoWa ref ShoWare Sandbox Welcome lellis Current Printer Choose your ticket printer Using ASX Wersion 3 4 0 1 x General System Settings Basie Configurations Options amp Classifications Access Control Settings Membership Types Donations Setting Image Management List Bow Offices List Promoters Wervez Events amp Performances Ticket Managenvent Configuration amp Settings Memberships Welcome to the ShoWare Sandbox Ticketing System Administration Currently Logged in User lellis Current Printer Choose your ticket printer change Upcoming Performances Quick Stat Performance Date Time Seats zi ieman Sell Tickets Fhteaf2 13007 at VisiorniDne Demo 1 30 2007 8 00 pm PST 1423 2 43 Quick Stat for Performances
2. E Event 4 Mts Cupe bW aha Tow Prin Perfoemance Date Teme NAAA n Prnte Arnepobs Hata Harbor Gueen 1200 pm Y 00 om EST Choose pour ticket Dee Parra printer a Sales Slart End 12 91 2008 600 an 5 1 2009 90 a PST Peslormance Code Owl 200 my ASX Verson 3 4 0 moe Watermark Tours Cha y Seal Hap Gere Adra Configuration amp Settings Reserve Tene 10 muitos Drivery Methods Mal crip f Tickal Access Rerircton Ear Borg o back Lipdale Curent Prong Marian Aubonne Pice harge La Cee Cego Manage Doctori Code Parveords L Coupons Lal Ereti Ar lable Enciaded Fees cuetod Lal Performance Puch ape Web Cofee FuelFee AddOn Erfa Shila Pire Parkia n Copy Performance Pech oy od ADU Z i J 0 0 0 0 Auto Sched de CH CHRD 311 E i O 2 0 0 0 0 Pre Pah gee pa i ADULT 10 ADULT 18 i L O 0 0 0 0 0 ee pame ADA Adult PLUS Package 1 0 O O O 0 0 0 0 0 Bah Takei Presting ADghaPt G2 Ada PLUS Package 2 0 LI a O 0 0 0 0 0 Maintain Discount Code Coupons amp Passwords When you select the Maintain Discount Code Coupons amp Passwords button in the performance pricing setup screen a pop up window opens that lists all of the discount codes you have enabled in the system RULE In order for these codes to be used on the web the discount code must be enabled for the performance and must also be web enabled In this window you will see two available options Password and Add Coupon Both of these options essentially se
3. 5 Time Date Printing Options For your printed tickets you will need to select the location on the ticket stock which line you would like the Performance Date Time to appear as well as how you would like the Date Time formatted Keep in mind that the date and time will print on your tickets in the same font size and style of the performance you are copying 6 Performance Code Definition Each and every performance in the system is REQUIRED to have a unique performance code This code is used to identify the performance in various areas of the system A prefix and suffix option is provided to help customize these codes you must fill in at least one of these options but you are not required to use both Generally the prefix would be an abbreviation of the event performance name and the suffix might serve to represent the time of performance if you have multiple performances occurring on the same day Example Prefix mytest event name Suffix A afternoon Performance Date 12 31 2005 Performance Code mytest12312005A Page 138 ShoWare Auto Scheduler ShoWare Sandbox 1 Select 2 Set Recurring 3 Set Sales Start Stop 4 Select Blackout 6 Review a aim jee fipa AA Welcome bells Logott Change Password Curent Printer EF Choose your ticket printer change printer Usmg 4 4 Wersion 3 4 0 1 Configuration amp Settings 2 Batch Ticket Printing E Bow Office El GA Touch
4. Hans Adrian fos Office Pp Mo u amp Creating Departments Like Patrons and Heard About Us departments are simple with only one attribute 1 Name This is for internal use only so set up the departments how you choose You are not required to select a department when setting up an ADMIN USER so you can leave this whole section if you don t care to departmentalize your staff fellow users Name Accounting Save Delete Cancel Page 71 2 4 Access Control Settings Access Control is a restricted area In the idea of full disclosure we see Access Control has two parts to our clients we want to show you what e Key Matrix Definition this is directly related to bar code creation This is ONLY accessible to the software developers for security purposes no one else has access to this section e This may actually be three options if you use SkiData Scanning Software in parallel to ShoWare in that case the options would be Basic Settings Gates Key Matrix Definitions e Print Home Ticket Layout this is the set up of your system wide default ticket If you choose to have Print Home for a performance and do not create custom images for that ticket this will be what prints on the ticket ieee be En Osh Thike Printing E beai E GA Tebiro D Peb Webute ShoWare Sandbox Welcome to the ShoWare Sandbox Ticketing System Administration Currently Logged in User
5. ShoWare Sandbox Change Password Current Panter Pi Choose your ticket prin ber hang A mao Content of Images Folder on the Server Ol 065103 dec 351 ipg 50896 bytes 916 2004 8 23 24 Ph O 2030804110739 ipa 30059 bytes Ef22 2004 12 30 50 PM i 29271 bytes 8 3 2004 2 25 02 PH awoca pa 2335 bytes 122282004 3 39 37 PM background pg 21662 bytes 6 9 2004 7 47 38 AM i i 3481 bytes 4 27 2004 11 11 10 PM O CATHERINEYABTOLISS pe jpg 36924 bytes 12 22 2004 3 39 03 PM Centurion ing 61816 bytes 12 8 2005 3 13 01 AM cheselka pg 86113 bytes 101 342004 3 53 48 PM O Chicago Ling 8306 bytes 12 22 2004 3 40 04 PM O chicago poster ing sac 6 A 68 2 7 2 Manage Banner I mages Banner Ad images are the images operators wish to utilize in conjunction with Banner Ads defined on previous menu options ShoWa ref Configuration amp Seuings Image Management Manage Banner Images TPE Ba m6 Ad I Mano E Batch Ticket Printin El Bow Office EB GA TouchScreen Ej Public Website anner Ads Images 2 13 E c ShoWare Sandbox AAA WWE DAT A E ja lellis Change Password Current Panter Choose your ticket chang inter Content of Images Folder on the Server irupen og 8105 bytes 9 26 2005 1 27 03 PM howare banner gil 15436 bytes 324 2004 2371 36 PM O miu pg 10395 bytes 9 26 2005 1 49 26 PM delete selected images sc 6 A 65
6. ccccssssssccecccseeseecccsseessecccecseuseeeeessauseesesssengneeseesegs 180 7 3 9 ShoWare LEC Discount Code Group Report iia da did 181 74 M rketi g Sale a ca ak a ie onsale tO seit 182 FAI BANDE SACS IRONIA eee teaaete 183 ToD COMMISSION RO DOM iia ici 183 TAS ACCESS CONTO RED OM aaa 184 TAA Teal Os About US REDO Eo 185 FAS Redeemed Coupon REDON ai ii sica 186 7 5 Patons amp Members IPS dato ias 187 SL Patrons Per Clas SINICA a a o 188 TS 2 Raton Order Addresses isis 189 O O O e dese eee eat 190 7 54 WMIiembership Recon cla TION miis aia 191 7 5 5 Membership Transaction Summary REPOFt ccccscccsssscccesececesecceeneceeesceceuecessuecessueeeeeescesseecessecetsneeenes 191 7 50 Members RIO Mante aa 191 7 5 7 Membership Allocation Redemption SUMMALY cccssecccsseccccsecccnccceenceceeececsneceeeeceeecesausecesseceneneeees 191 13 5 Membership CaS Mier REDON ns a ci 191 7 5 9 Membersalp Dally Payment REPO En A A res 191 Toe LO DOMAUIONS utili illa ial ah eiendegecsaret 192 7 6 SYSTEM RODO Sir AAA A A iS 193 AS O ninsa a T academe iseonetarsagatean a a nee ang ce vagaddeniuadegetsamesantasadsanessancanpalusaadeanceees 194 7 62 NONE LECTO es a titi 195 7 6 3 Payment Gateway Trans acond 196 TD CANS CONN ROTO TEMO aii acota Parts ADMINISTRATION seesi E anaciae oct eeewonsenpadamanecantdanaetncosunenuna deus EE E AAA nn oo no 5 2 NeW USO Sana gt LStReporino US Sisa tiais 8 4 INOW Reporting Usera ios KEY
7. Checkout reo Content must be entered in are tinal of A charge Momi KERN 1 Refer to a Subscription Package as Combo Package Examples Season Tickel Package Subscription etc Will be refered to in the ertir Hover Text for Unavailable Sechons sold out Public Website section Selecton wa Image Page 32 Email Confirmation See Images following the text for screen shots of locations to fill in the following data 13 Email Confirmation Settings With every purchase the patron receives a confirmation email You can type whatever you like here Remember this is a system wide setting so the information shouldn t be performance specific 14 Confirmation Email Name This is a place holder that can be an email from wherever you want it to originate from Example V 1 Ticketing Services ABC Customer Services XYZ Ticket Verification 15 Confirmation Email Address This is another place holder Here it says ticketing v 1 com but it should be a local email address alias for your company like orders yourcompany com 16 Confirmation Email Phone Your contact number will also be in the email for your patrons to be able to contact you with any questions or with anything to do with the order by phone 17 Confirmation Email Fax Again this will also appear so your patrons can contact you 18 Confirmation Email Message This will appear right below the header and order of that confirmation email e The system generate
8. Under the List Orders menu users are given numerous filtering options to search for orders in the ticketing system Note Orders refer to tickets that have been purchased OS Order List ShoWare Sandbox Welome lellis Lo Change Password Lurent Prmter er patos z Choose your ticket printer Ung AZ Verson 3 4 0 1 Configuration amp Settings Events amp Performances Ticket Management List Orders Shot arg lickeling System am bobina Dy Wasp amp Batch Tickel Printing a Box Office E GA ToachSereen Ej Public Website Order Pont ef Box Ofice Sales E Order Date Range E TE ody Section Seat f OO how mote diste panch opor Di Code i z Bat OS Performance Code 1 o Biling Emad mal Bling Fist LastName Vo Biling ZipCode CredtCard flast 4 digits besa Website OC Transaction ID Payment Method Any CredtCad C Box Office Any Box Ulice Paynent Type Delivery Method Any WiICal Hal Ary Deive Method Access Contiol Any O NotUpdated NeverSeanned Scanmedonce Scanned more than once Order Status Arg Sort by Ordes ID ltem Status Ary Sort Direction Ascending Reset Search Fom Page 143 4 3 List Tickets to Print Mail This feature shows the user a comprehensive list of unprinted tickets that are associated with mail delivery options There are no filters for this list it simply shows the user the total nu
9. Page 88 2 8 List Box Offices Each ticketing system installation will most likely have just one box office The setup of multiple box offices is possible if required Information for each box office includes the following Name Address Phone Fax Email URL and Description This information is used primarily for internal information purposes After you click Data Management Box Offices you will be brought to the screen in which you can create or edit existing box offices You can create as many box offices as you wish by clicking Create New Box Office and you can edit your existing box offices by clicking Edit When creating a new box office you simply fill in the appropriate name address etc and then click Save to save your work For your convenience there is a sort function below the Create New Box Office button that allows you to sort your box offices if you have too many Configuration amp Settings List Box Offices ShoWurem Hekeling System ard Box Oftic e List Batch Ticket Printing E Bos Office E GA Touch creen Fj Public Website ShoWare Sandbox Create new Box Office Welcome lellis Current Printer Choose your ticket lt lt Start lt Prev 1 2 Next gt Last gt gt printer Phone Email fears aries a Box Office Name Address Far WWW SES Pe 1 Edt Boleteria 1 Calle 1 P 3813655 Using 4 X Version 3 4 0 1 z Cordoba 3 AR F 3813656 2 Edt Boleteria Dep Cal
10. Revised June 2010 ShoWare The Complete Box Office Solution Dear User Thank you for choosing ShoWare powered by VisionOne Inc This User Manual is meant to be a tool to assist in explaining the nuances of the ShoWare ticketing system The software was designed to be extremely intuitive so this manual is not suggested to be used as a guide for how you use the ShoWare software but as a tool to help you if you are in need of assistance As a client of ShoWare you will be trained on the system so that it fits your business needs We will educate you on the how to s of the system while this manual will explain what exactly hitting that button will do We hope that you find the information in this manual useful and that if you have any questions you will call us remember your project manager is only a phone call away ShoWare 6781 N Palm Ave Ste 120 Fresno Ca 93704 Ph 559 432 8000 Fx 559 431 5082 Email support showare com Disclaimer This manual is an adaptation of the 2 0 Operator Manual created by the developers of ShoWare The new features of this manual include a Table of Contents public listing how to sell tickets and helpful tips for the Operator As improvements are made to the system addendums will be created Confidentiality This manual is intended for use by client of ShoWare ShoWare does not permit the reproduction or the distribution of this document to anyone
11. Seat Price Exchangett 2 Patron Gary Schwerzler Credit Card 1 21 2009 4 02 15 AM lt 100872 ARCO3O709 REG Riswd TBL 11 150 00 lt 100872 ARCO30709 REG Riswd TBL 11 150 00 gt 100873 ARCO30709 REG Riswd TBL 30 150 00 gt 100873 ARCO30709 REG Rsvd TEL 30 150 00 Exchangett 3 Patron Rebecca Julian Credit Card 1 23 2009 12 07 35 PM lt 100849 ARCO30709 REG Rswd TBL 28 150 00 gt 100882 ARCO30709 REG Risvd TBL 26 150 00 Exchange t 4 Patron Rebecca Julian Credit Card 1 23 2009 12 08 21 PM lt 100848 ARCO30709 REG Fisvd TBL 28 150 00 gt 100883 ARCO30709 REG Rswd TBL 26 150 00 ExchangeH 5 Patron Mary Felter Credit Card 2 10 2009 7 17 08 AM lt 100915 ARCOSO709 REG Riswd TBL 11 150 00 lt 100915 ARCO30709 REG Riswd TBL 11 150 00 gt 100920 ARCO30709 REG Rswd TBL 02 150 00 gt 100920 ARCO30709 REG Riswd TBL 02 150 00 Exchange 6 Patron WILLIAM DAVIS Credit Card 2 11 2009 5 17 06 AM lt 100902 ARCO30709 REG Risvd TBL 02 150 00 lt 100902 ARCO30709 REG Rswd TBL 02 150 00 gt 100922 ARCO30709 REG Rsvd TBL 23 150 00 gt 100922 ARCO30709 REG Riswd TBL 23 150 00 Exchangelt 7 Patron alice mutch Credit Card 2 12 2009 3 58 53 4M lt 100899 ARCOSO709 REG Asvd TBL 11 150 00 lt 100899 AR CO30709 REG Rswd TBL 11 150 00 gt 100927 ARCO30709 REG Fisvd TBL 01 150 00 gt 100927 ARCO30709 REG Rswd TBL 01 150 00 Exchangelt 8 Patron Nei
12. ShoWare Sandbox Hold Report Report Date 3 26 2009 11 26 53 AM EvertPerdoenances Ary Perlommance E vent Perfomance Date Range 3 26 2008 12 31 2008 Hold Calegor Ary Hoki Created Date Range All Tine Hold Exparston Date Range All Time Group by Performance Children s Maritime 2009 CM04242009 4 24 2009 10 00 am Price Category Discount Code Price Quantity Value Genera Admission Group GROUP 110 00 20 200 00 Children s Maritime 2009 CM05012009 5 1 2009 10 00 am Price Category Discount Code Price Quantity Value General Admission Comp COMP 40 00 1 0 00 Genaral Admission Group GROUP 10 00 23 230 00 Total Orders 30 290 00 Alkaline Trio 1W4120109 12 1 2009 8 00 pm Price Category Discount Code Price Quantity Value General Admission Regular Price REG 20 00 al 400 00 Total Orders 20 400 00 Grand Totals Price Category Discount Code Price Quantity Value Page 165 7 1 8 Exchange Report The exchange report can be filtered by user and transaction date It shows the details of all exchanges including name of customer payment method exchanged seats and the exchange of money You can choose the date of the transaction or the system user that initiated the transfer you can also choose all users and all time Annapolis Tickets Ticket Exchange Report Report Date 3 26 2009 11 51 06 AM Transaction Date Range All Time User Tara Dulaney tdulaney Order Exchange Performance Pricing Seat Category Section
13. the name should be the brief title of your event Search Keywords put as many keywords into this area as you like The system will already be searching the Description and Name when it searches so this would be additional information above and beyond those areas Description this area is traditionally used to give more information about the event such as length price subtitle and what to expect HTML enabled Priority if featured if you chose to manually assign priority to your featured event instead of auto sorting alphanumerically or by date of next performance you can manually prioritize your events here if you chose one of the other options this area will read n a See 1 1 2 Display Options gt Featured Events Sorting Active if you would like for this event to no longer appear in any searches or drop downs on the administrative end you would select No it is automatically set to Yes so you can access it in the system Waive Online Order Fee this is related to the per order online fee that comes predetermined in the system it is the only fee that you can waive on an event basis see 1 2 5 Order Fees Name Search Keywords Description Fronty if featured 999 Active 6 Yes No Waive online orderfee Yes No Page 116 Early Booking amp Passwords Early Booking enabled for Members You can enable early booking for anyone who has purchased any level of membership as this canno
14. 10 113340 Guy Hare 528 Hemlock St Pittsburgh PA 15212 harecreatr Cake s ss Section 10 Section 10 Section 10 Section 103 G207 11 113341 Karen Santoroski 5 Watkins Row Edgewater MD 21037 ksantorosk Cake rE Section iC Section 104 C12 12 113342 cindy ganu 1239 carolynn dive westminstMD 21157 Cake FER Section 1C Section 102 A3 13 113344 Christophe Reed 6111 Westover Dr Mechanics PA 17050 kemical g Cake 22222 Section 10 Section 103 E209 14 113346 Joel Bakar 8444 Coto Apt 3a Ellicott Cit MD 21043 o2binoc z Cake 25 02 Section 10 Section 108 K217 15 113348 megan smith 4 rockingh apartment baltimore MD 21234 meggy83d Cake 22222 Section 1C Section 10 Section 10 Section 103 F209 16 113349 Shane Jager 736 Johahn Drive Wesbminst MD 21158 seamus84 Cake Fs 2 Section 10 Section 10 Secbon 10 Section 1C Section 10 Section 1C 17 113350 Jesse Bergeson 456 Ceder Haven Rd Arnold MD 21012 jberg747 Cake seeeee Section 1C Section 103 6211 18 113351 John High 73 Manchester St Glan Rock PA 17327 Cake 35 2 Section 10Sechon 103 F215 19 113352 Mark Maneche 821 South Hanover S Baltimore MD 21230 mark mane Cake 22 Section 10 Secton 103 4210 20 113353 Frank Diller II 155 Bourbon Court Baltimore MD 21234 frankdiller Cake 2 Section 10 Section 10 Section 103 8205 21 113354 Daniel Kettmann 4701 CreelApt 203 Ow3enmgs MD 21117 Cake seeee Section 10Section 103 C207 22 113356 Michele Bryant 12056 Kemps Landing Manassas VA 20109 michele br Cake Seeee Section
15. All Types Link Label Membership Info lt table width 1 00 celipadding 5 a ahgn center gt lt b gt lt td vadth 1004 Hello lt b gt ZFistNameX lt bo XEmail If you re not Email XLogin kbo E A Gett activated instantly Purchase tickets at z Place Holders case sensitive FustName Patron Fest Name 2Emaix Patron Usemame E mail Logins Login Page Link Label Chck here zG Patron Signup Page Link Label Get a Membership A DetadiZ Pop Up with Membership Detak All Types Link Label Membership Info lt table width 100 celipadding 5 align center lt br lt td widih 100 gt Hello cbo ZFirstNameX lt b gt XEmail If you re ne Ema Login You have multiple ps MyMemberships lt br gt e Holders case sensitive aFisthame Patron Fest Name Emails Patron Usemame E mail XLogin Login Page Link Label Chick here ai emberthipaX Membership Info Page in my Account Section Link Label See elads lt table width 1004 3 ng align center gt cbo lt td vadth 100 gt Hello lt b gt lt FrsiNamex lt b gt lt Email If you re nol Emad lt Login Kbr gt lt b gt Your XMemberShipT ype lt b gt XShotDesc v Place Holders case sensitive 2FesiNameX Patron First Name Email Patron Usemame Emad Loginss Login Page Link Label Chick here DetalsSingle Pop Up with Membership Type Detads Link L
16. C Print Home Prink H ome 2 50 Top Image Select image le Bottom Left Image tt Eva Seed image Ein Mew Ewart List Prerbermarecet Tikal Packages Bottorn Fight Images te uma Sewanee Ti Copy Purfonmance Ticket Packie O US Mad First Class Regula Mad 1 00 O USPS Ground 7 10 Daya USPS Ground 7 10 days 2 50 O USPS Overraghi USPS Overnight 12 25 Dl USPS Priority 2 3 Days USPS Prionty 2 3 Dayal 5 25 Access Gates ONLY FOR SKIDATA ENABLED SYSTEMS the operators will choose which Gates the tickets will be validated from Page 125 11 Featured Event If selected the EVENT will appear as featured on the public pages To limit or increase the number of featured events listed or to change the number listed per page see instructions in Section 1 1 2 Display Options gt Featured Events Tip this is the most common reason an operator cannot see their event on their ticketing site be sure to have this enabled whenever you want to feature this event 12 Max Tickets per Basket 0 unlimited Operators can determine the max amount of tickets that can be selected for purchase per basket 13 Access Restrictions options The performance will be open for sale on the public website according to the level selected No Restriction opens sale to anyone Members only will allow only patrons who have memberships and have logged into their accounts to purchase tickets and Password Only will
17. Call Center User Emil fo camper FistName 0 Middle Irial Last Name oO Address Line 1 2 Address Line2 cayo PO County United States v State Calfomia Zip Code Postal Code SS se required heldi Comment to Add to new Patron Record Purchase Membership Select the new Membership 5 Mot at this time C Membresia 50 00 Mer Make a Donation Support us with a tax deductable gilt 2 Mot at this time O 25 00 000 75 00 100 00 150 00 O other 0 00 rimum donation with credit debit card is 10 00 li you prefer to mail pour donation Company Name Street Address City State Zip Send Confemation Email to Donar O Yes No Payment Information Box Olfice Payment Credit Cad Cardholdess Name oS Card Number PO Espai 01 Janay 2007 7 Mote Ticket Purchases are separately done Charge for Donation of Membership vall be chow on Patron s Credit Card as seperate Transaction from Charge Create Mew Patron cancel Page 154 6 3 New Donation Using New Donation allows the system user to enter new donations through the admin site The user will select the proper donation amount fill in the donor contact information similar to the information required for patron account collect payment information and choose whether or not to have a confirmation e mail for the donation sent to the patron You can enter a Patron or use the look up button t
18. Creating New Classifications 1 Name This is the only attribute for Patron Classifications This is only seen on the administrative side so name it so it is meaningful to you and your business Name Employee Save Delete Cancel Page 69 2 3 3 Heard About Values An unlimited number of values can be created assigned and offered in an online questionnaire form within the checkout pages You turn this questionnaire on or off in the General Settings see 1 1 1 29 Remember the Heard About Us Values are sorting Alphanumerically Ss E Gack tebe Preg E Hee Clee E A Toe hare E Pads Yield Copa Fates Hed Aboni Yaua of Heard About Values 6 Hans Friend a 1 od edi 1 re 4 a 5 edi Creating Heard About Us Values 1 Value this is the name what you want to customer to be able to choose and the only attribute of Heard About Us Remember to SAVE and then CANCEL to return to the list TIP If you enter a name hit SAVE and then enter a new name and hit SAVE you are saving over the same spot not creating a new one Value Television Save Delete Cancel Page 70 2 3 4 Departments ShoWare users that are defined in the system can be classified per department An unlimited number of departments can be created One department classification per ShoWare USER profile can be assigned a E Dak Phial Printing E Bss li E LA ee eee UU Palla Weis ipae res Dippatereri
19. Log of ALL requests made to the Payment Gateway Service Provider Verisign Authorize net etc Only Site Admins have access to this Log Page 193 7 6 1 Activity Report This report gives the user general statistics for order activity that occurred within the specified date range It offers number of tickets and dollar amount for each order status paid unpaid accounted canceled canceled and not refunded canceled and refunded and also offers a summary of new patron account and new order creations that have occurred No fees excluded included order or delivery are included in this report From 6 14 2009 EA Date Range ot To 6 14 2009 lt back paid unpaid accounted canceled not refunded canceled and refunded 104 Get Report Amt 3 652 00 0 00 50 00 50 00 0 00 0 00 Excludes Ticket and Order Fees Activity Summary New Orders New Patrons Tickets Printed Tickets Mailed 47 22 116 49 Page 194 7 6 2 ShoWare Log The ShoWare Log offers system login data based on the user selected login dates and times This log provides the name of the user that logged in the date and time that they logged in as well as the IP address of the location they logged in from This is mostly used as a security feature to monitor who is logging into your system and from where o preger today Loa Date Time Range Ftom 6 14 2003 12
20. PST 14959432 6000 Adirialair alien Faz 1253431 5007 Phone Buorei Hour 146301779 0663 Esad pect coe internet in Page 72 2 4 1 Key Matrix Definitions There are three Access Control configurations for the ShoWare ticketing platform 1 Simple Access Control Model Print home bar coded tickets are possible with this model Print home is considered a delivery method Therefore ticket sales have to end early enough prior to the show to allow time to enable the Print home delivery method The reason is to give the operators enough time to download the orders into the scanners and take the scanners to the appropriate gate for information and price quotes please contact ShoWare support After the list of orders is loaded into the handheld scanners there is no other communication with the scanners or to the orders put through the system e This works best for a single access gate where 1 or 2 scanners will be used or if the venue is Reserved Seating with an usher so you can easily tell fraud if you don t scan the tickets as two people cannot sit in the exact same seat 2 SkiData Access Control Model ShoWare is a SkiData compatible system Third party software SkiData can be integrated with the ShoWare ticketing application ShoWare has a generic integrated SkiData ready template model Due to the nature of the SkiData platform the extensive capabilities of ShoWare and SkiData and the diverse topology of e
21. Reconciliation Report Y Comprehensive Reporting lo Sales and Retunds on a Per Event Pedomance Level Includes Break Downe per indvidual Payment Method Transaction Report View every bantacton m dalal made ww a date range and line that pou mpecdy 1 Ticket Data Compeaharanve Ticket Onder O ta Download Paton Order Addresses and Tickets Biding b Shipping Information and Tickel Detads Included Fees Cost Report Compare Included Ticket Fees Cod to Ticket Paces ot Encluded Ticket Fees whovvare Lickel Fee Revenue Deternne how much Net Revenue wai it a al mode with Ticket ee after considering Sho we Fees ShoWare Discount Code Group Report Reporting los beket sales by discount code groups Page 173 7 3 1 Cashier Report The Cashier Report can be filtered by system user department and transaction date time range It includes total dollar break downs per individual payment method Generally this report would be used to settle sales for individual ticket sellers at the end of a shift or to obtain data on all users for end of day settlement ShoWare Sandbox Cashier Report Rego Date 12 21 2009 3 59 44 PM Transaction Date Range All Time User Al Users Departmeri Al Departments Compe Enciuded Convobdste Offline No jwettstead Ty BIST TS E TE Page 174 7 3 2 Daily Payment Report The daily payment report shows total sales and refunds per day for each p
22. Sales Date Range Al Time No Group Di Code Oy Sales Ticket Face value CLD 5008 51 174 00 DBL OCC 11 2520 REG naz 4 714 974 00 SFA 2 208 00 SNGL OCC 1 306 00 STU 17 190 00 4 769 78 2 00 4 769 782 00 Page 181 7 4 Marketing amp Sales The system provides several very useful marketing reports that are designed to help track the effectiveness of various types of marketing campaigns and sales records Should the system user choose to do so they can check the statistics for their heard about us survey commission information access control statistics and coupon use Marketing amp Sales Reports 1 Banner Stats Banner Impressions and Click Through statistics Banner Advertising Module Commission Report Calculates Commission per User Account Note If sales are made in an Event Performance prior to setting a commission structure the commission will be calculated retroactively for all sales under that Event Performance unless a time period is selected The Report includes canceled Tickets 4 Access Control Report Access Control Results for a single Performance If ZoopT ix LLC s Built In Offline Single Access Control Solution is meluded in the contract 4 Heard About Us Report Heard About Us Statistics showing what Patrons selected during checkout if enabled in the System Break Down per Performance and selected Heard About Us Value 4 Redeeme iC p ort Shows coupon gty and pricing pe
23. Shipping Phone Shipping Fax Shipping Cell Phone Shipping Work Phone Shipping Email Type of Delivery Page 189 7 5 3 Patrons Just like the Patron Order Address Report the filtering of your patrons can be by Events Performance Codes or Sales Date Range The largest difference is that this report allows you to choose your output file to return less data The output can be set up in any of the configurations listed below Patron Emails O Patron Emails plus First Name Zip Code State and Country Patron Mailing Addresses O Patron Emails plus First Name and Last Name for Newsletter Pro To get Newsletter Pro contact your Account Manager O Patron Data for Constant Contact Import File Page 190 7 5 4 Membership Reconciliation This report provides a listing of payment types and amounts related to the purchase of membership occurring within the transaction date specified 7 5 5 Membership Transaction Summary Report This report is similar to the membership reconciliation except that it lists those payment transactions by membership level 7 5 6 Membership Manifest This report is a listing of member names email address membership status and patron number according to membership level This would generally be useful for verifying memberships while hosting special member events 7 5 7 Membership Allocation Redemption Summary This report gives a summary of tickets purchased under the MEMAL members only dis
24. Since we are treating this as one geographic location showing the aisle is going to be important to the patrons so you will want to add 1 seat to the longest row we will Show you how to block this off as training continues The longest row will be 18 boxes You can think of or you may even want to draw out your sections on graph paper Below is how this section will look sketched on graph paper We will now create this map in the system and you will see us work with Section D throughout Page 96 Steps to Create a New Seat Map FIRST STEP e Select Venue This must be entered in your system already e Name Seat Map Remember that you may have different versions settings for the place you are planning for so try to make the name meaningful You will only see the Map Name when you are creating performances e Describe This is for internal use only and may be helpful if you ever want to create a copy of the seat map in the future and tweak a few things Step 1 Select Venue Name Seat Map and Describe new Seat Map If you want to create a simple single section general admission seat map click here Venue ZoopTixTheate Map Name Reserved Seats In The Round Map Description The stage is set up in the Internal Use Orly middie of the room with the actors performing to all sides 4101 and 4102 are reserved allocated for a wheelchair patron and their guest SECOND STEP Define the number of Price Categor
25. The venue you select will determine what seat maps will be available for your performance as well as the location information that will be posted on your website so make sure to select the correct venue Events amp Performances New Performances shoWarem ticketing System and S h oWa re hosting by vision Ome Inc New Performance E Batch Ticket Printing El Box office l GATouchScreen O Public Website ShoWare Sandbox Welcome lellis all fields are required Ww ak fiene Box Office Selecta Box D fice Y Current Printer Promoter Select a Promoter e 3 Choose your ticket printer Event Select an Event w change printer Were Select aVenue vi Using A X Version 3 4 0 1 Configuration amp Settings List Ewent Categories List Ewerits Haw Ewend List Performances Packages Copy Performance Package ee Page 122 3 5 1b Fields that Appear After you have chosen the required information the screen will refresh automatically and populate with new fields necessary for continuing the performance creation process These additional fields will allow you to define your performance date and time sales start end dates and times available delivery methods and other various details of your performance 5 Seating Chart Based on the Venue selected all the available seating maps will appear Select the seat map that is most appropriate for the performance you are creating If you are creatin
26. Ticket Fee Revenue report helps the organization to compare the fees they are paying out for system use to the amount of revenue brought in through an excluded fee your choose This report outputs the NET REVENUE made with Excluded Fees after considering ShoWare Fees You input the numbers for the fees based on your contact the fees inputted for the report below are for easy math examples of the report Report Date E verh Perona Bow Dice Protaater Viera Sales Date Range Pectormarse Date Range Name Coca Colo Shootoul 12 21 2009 41203 PM Evert Coca Cola Shootout AS Box Ole AJ Promoter Ad Vierwet Al Tere AD Tere You Revenue 0 00 Total 0 00 Orde Ticket Fee 11 75 Ordre Ticket Package Fee 1325 Offline Teka Fee 1025 iine Ticket Package Fee 125 Ticket Fee to compare lo none Group by Evert ShoW are Fees 12 582 00 2 582 00 ShoWare Sandbox ShoWare Fees vs Ticket Fee Revenue 0 00 2 58 00 0 00 2 582 00 Page 180 7 3 9 Discount Code Group Report This report is designed for systems that make use of the Group option for their discount codes grouping of discount codes is generally only useful in systems that use numerous discount codes This report offers data within a specific date range for each group it can also tell you how often a discount is used for your records ShoWare Sandbox Discount Code Group Report Report Date 12 21 2009 4 1414 PM Oecount Code Group Al Groups
27. Using AX Version 3 4 0 1 3 ei Available Nore ala 4 edt Dependency in Transition APFFFSO In Transition Genera Sythem Detling Base Configurations 5 edi Dependency On Hold MO HSSFFFF Hot Available Discount Codes E ect In Transition MM 008080 In Trameition ill da 7 eda Not Available ACOCOCO Not Available Drader Wied heceds Order Fees B edi On Hold Mi 00FFFF Hot Available Ticket Fees Binner Ack a edit Package Sale Mi 4FFRS080 Sold Opliona amp Classifications z 4 f kan Cortral Salines 10 edi Single Ticket Sale MM FF7800 Sold ud dae 11 adi Sold MN Froo Sold Donation Sablimes Imega Marugernril Lit Bor Offices Litt Promoters Custom Seat Allocation Types WVerusez it Name Display Color Show on Web As re E aw et Page 51 Creating an Allocation Type There are three parts of an allocation type 1 Name This is the name that will be seen by users on the administrative end 2 Color Pick colors that will help your box office see that these seats are allocated in other words if you are using all blues for your seats you might want to use orange yellow and pink for allocations You may also want to keep these similar to the sold color as the patrons on the public website will see that these seats are blocked off 3 Website Name If you create a new type and do not select one of the predetermined options the system assumes that you would like to display the name you assigned the type It will be
28. automatically populated to the list after you hit save Remember that this is the Name that the public sees de a New Sl Alli wAn T WITH E Batch bakel Prada E Bra Wie E Ch Tos hare s Pakil alii SshoWare Sandbor ee doctor Type Hare Hard oa Welcome viadenin Dipi Cake SOOT pet cote Show on Wink At kame w Se Croa Page 52 This is what the system can look like when you have a large number of allocations created System Seat Allocation Types edit gt Create new Custom Seat Allocation Type Name Allocated in Package Allocated in Performance Display Color C5C5C5 HCOCOCO Show on Web Az Not Available Not Available Available Dependency in Transition Available In Transition Dependency On Hold In Transition Not Available In Transition Not Available On Hold COCOUCO E 00FFFF Not Available Not Available Package Sale Single Ticket Sale Custom Seat Allocation Types Name Blocked Display Color Mi FF8000 Show on Web As Not Available Bookstore Fan Club PreSale Not Available Fan Club PreS ale Partially Restricted View Sound Board Wheelchair Accessible Locals Available Not Available Not Available Wheelchar Accessible Page 53 2 2 2 Discount Codes Discount Codes are commonly referred to in other systems as Price Classes or Levels PCs or PLs Discount codes are place holders that can be
29. displayed here and on this step on the public website checkout see General Setting gt Delivery section 1 1 1 part 9 for more information on this Fo Call Center Windres Internet eplerer Pula Curo Leda Ela do Fresa LA or nn Pisa elect Dele pes los He Uber wa tar Pe o P O f Tin muai barg A oad By en ured io pachais Pers bi ety orire Cal PED Oy Parra BS 00 Figs hed oy de nl ee Papa ce ee A Delivery Information The delivery information is then confirmed If you are shipping to an address the address populates and you can change this by clicking the edit button It can be different than the patron address If the patron selected print home their email address is confirmed during this step as you can see below the email address for ticket delivery can also be changed here and does not have to match the patron information Page 20 co ES Call Center Windows Internet Explorer E hetp demo showare coma admin C aC enter esp TReHoupt C oI 20C enterS Titel ties aj enter 200rder Types Performances and Season Padiages Category v Keyword Exact Phrase Y Search clear form Today s Performances Patron Member Lookup Ordes Lookup Hold Lookup New Donation Basket Customer Delivery Option Delivery Information gt Biking Information gt Confirmation gt Finished Customer Linita Ellis tion Fresno CA wrong customer Add new Address Deliver to this address Emait tinita clks v 1 com permary ad
30. or select only orders with packages when compiling the batch The include reprints option determines if printed tickets will be included in the batch Generally the user would leave this box unchecked to NOT include previously printed tickets Will Call In order to batch print will call order system users click on Will Call This submenu allows the user to select orders to print from the following criteria Performance Code and Performance Date The include reprints option determines if printed tickets will be included in the batch Generally the user would leave this box unchecked to NOT include previously printed tickets Batch Management Allows a user to search for created batches by Batch Number Created Date Range Recently Created Batches or Batches containing a specific Order Number Batches listed in the result can be loaded into the Batch Print Validation screen to be cleared from the Batch Printing Queue resume printing or reprint the entire batch Clicking on a batch in the results will open the detailed view of the batch Utility Clicking Utility allows you to create a custom batch by entering specific order numbers in a delimitated list Batch Queue The Batch Queue displays the batch the user is currently working with Just below the queue there is also a listing of recent activity a printing queue an option to review your batch and an option to remove batches form the queue a Batch Activity dis
31. viadmin w iaminn Curent Printer amp uso na haras Upcoming Performances Quick Stat Peformance Dates Tasa Seal pollo Sel ickoy The Comedy Feira Fer Forti Fa 221 20091 T0005 at Hothan Lpi Carro 12 1 2003 10 00 pm 051 106 b 16 Cd Tickety Thee Cored Festreal Fear Fost Pol ST 2020009 e hohen Lights Cane Pee 10 00 pen CST 1 t l ES Sel lick The Comedy Ferial Feature Fora o 20009 2300009 ot other Ligia Cone 12 71 7004 10 00 pra CST tee tl Cd Sallek Thee Cord Ferrea Faster ohy Fal MP at Noten Lights Loro TADA 00 10 00 ae 051 ae 16 el fol Techety The Comedy F estea Festung Formar For 22009 2302009 ot Northen Lights Cane 12 25 7004 10 00 pm C51 1996 t C Sal Tichety tine Comedy Fema Fear Poma Fo IRE OTA at Hohen Lights Cano 12 20 2000 10 00 pm CST 19 7 Cl Sol Tichety The Comedy Fedea Festung foca Fo SOU POO a Northern Lights Caer 12 2 2005 10 00 cen CST 1 t Ce Sallek The Comedy Festal Featunng E cri ol TOOT PO af Northern Lights Cour 12 30 7004 10000 pen CST 19 16 AAA Sel Lchety The Comedy Fesreal Fed rg Fort IOON al Northen Lights Ciano 12 20 2009 10 00 pe 051 17E t l Cee Sel Tichety Voserds GA OSEKAN ot Yosemite Mahora Foren 1 1 2010 500 am PST 0000 i C Quick Stat lor Porlormances Ticket Packages with Sales after 1A212009 0 00 AM PST today Mo Saer today 675 H Palen Phone 158942 8000 Padre Ro Header Suba 120 Emel aer 00m Fearg CA 0704 Mar USA ll i Phone Mo Fi Y 00am 6 00pm
32. 1 2008 12 31 2025 11 edit zooptix zooptix zooptix ZoopT ix Yes 1 1 1900 12 31 2025 Page 199 8 2 New Users From this menu new user accounts can be created New user accounts can also be created through the Create New User Account button on the List Users screens Both tools function the exact same way Below we will take you through the step by step creation of a new system user 1 Department You may classify a user by department but it is not required The drop down menu will provide you with all the departments created in the system Create Departments by going to Configurations amp Settings gt Options amp Classifications gt Departments 2 First Last name Names fields are provided to identify the user These fields are REQUIRED 3 Title Comments These fields are provided to further identify the user and are not required 4 User Name This is the name the user will need to login to the system We recommend making it name that will allow you to easily identify the user 5 Password Verify Password This is the password that the user will need along with their username to login to the system 6 Allow Change Password This determines whether or not the user has the ability to change the password on their user account Leaving this box unchecked will mean that a site admin will have to change their password for them when necessary 7 Valid From and To Dates These dates determine how long the user a
33. 10 00 Totals Pirates Cruise 2 5 00 10 00 Totals Ghost Tours 2 5 00 10 00 Totals Grand 2 5 00 10 00 Page 186 7 5 Patrons amp Memberships The patrons and memberships section contains all of the tools necessary to keep in contact with your patrons and also to manage your memberships from member names to membership accounting As you can see below the majority of the reports generated in this section are csv files This is done so that you can easily manipulate the data with your spreadsheet program or upload the data to another program such as an email campaign management service Patron amp Members Reports 257 Patrons Per Classification Download Patron Contact Information of Patrons who are assigned to a specific Class 397 Patron Order Addresses Patron Order Addresses Download Billing and Shipping incl Phone Numbers and Emails Patrons Various Download Options for Patron Data Patrons who bought Tickets for Imports mto Email Physical Mail Campaign Software x Membership Reconciliation Membership Transaction Summary 57 Membership Manifest 3 Membership Allocation Redemption Summary le Membership Cashier Report ei Membership Daily Payment Report Sales and Refunds per Day and Payment Method Ei Donations Donations made on the public site or Call Center Page 187 7 5 1 Patrons Per Classification Classifications are assigned manually by your b
34. 10 Section 103 6213 23 113362 Monica Halling 3474 McShane Way Baltimore MD 21222 monica hal Cake Seee2 Section 1C Section 10 Section 10 Section 10 Section 102 07 24 113363 Craig Bedard 4742 Wainwright Cir Owings Mil MD 21117 CraigBedar Cake 222 Section 10 Section 104 B2 25 113365 Charles Zimmermal 3942 Forest Valley ReBaltimore MD 21234 chaszimme Cake Section 1C Section 103 F217 26 113367 Tracy Belluck 5902 Mayflower Ct Alexandra VA 22312 choochool Cake Section 1CSection 103 0213 27 113370 Judith Bates 4311 Cooper Road Whiteford MD 21160 traihppr i Cake Sss2 2 Section 10 Section 10 Section 10 Section 103 H209 28 113371 Hilary Andrews 645 Sussex Rd Towson MD 21286 andrewshil Cake 22222 Section 10 Section 10 Section 103 C209 29 113375 Christophe Winn 790 Pasquinelli Drive Westmont IL 60559 winnbrave Cake S2222 Section 10 Section 103 41216 30 113376 Gloria Beatty 4552 Grouse Place Waldorf MD 20603 globug 625 Cake 22222 Section 10 Section 103 C205 Mab Report_MailFulfillment_6 12 200 434 i 3 Page 171 7 2 6 Tickets to Print Will Call This report is exactly the same as the List Tickets to Print Will Call option under the Ticket Management menu See section 3 4 for more information 7 2 7 amp 8 Access Control Data This only applies to systems that have single access control enabled The user would use these reports to either download codes for scanning to their scanners or to upload
35. Alert via Email f Available Qty goes below Alert Qty O No Alert Alert Email Do not Print Tickets Ticket Price Printing Face Value Face Value Excluded Fees Other Print a separate Ticket for each Day of the Performance fordy for Multi Day Performances Page 129 Ticket Layout The ticket layout is where you will determine the text and font styles for tickets printed at the box office either for shipping or will call The ticket printing template configuration can vary from system to system but for the purposes of this manual we will discuss the standard ticket template At this time you cannot change the formatting of the pring home tickets Note See your Project Manager if you have questions regarding your template configuration The system provides a print preview of the ticket by clicking on the Open Live ticket preview button provided on the screen This preview shows the user in real time how their ticket will look with the text and styles they have selected Preview requires the ShoWare Printing ActiveX Control The system also provides users with the ability to print an image on top of the physical ticket stock The watermark image is monochromatic and can be uploaded in the system via the Image Management module Test this image before you print a large quantity of tickets so you can be sure the image fading does not interfere with the actual ticket text As you can see below there are 8
36. BP A Cheinbmas Story 12 6 2010 6 30 pea MASON A Chatman Stony VITRO E pe MAS OT 1207008 A Chostman Story 14112010630 pm MAST 1 A Chetan Stony 1212000630 gen CMS 0 11 22008 A Chima Stony 12112010630 pm MASONS A Cinibmas Stony VADER ma PASO A Cisistmas Stony 124182010630 pm 2445 0011 2182008 A Chatman Stony 12 1 2010 630 pm MASON ITT 2008 A Choistman Story E 12 2 2010 6 30 pm MA500112202008 A Chiaiim s Sor 12 71 2010 630 pen MAS 27200 ater Channel Besa Dior No Rept Dae 1271 2009 1PM Set Comp Ticket Face Vide lo 0 00 Yes Evert Patomancer jE vers A Cinemas Story Sho Todas Saler Ted Shee Molde Ves Show Seal Alnactore Wes Show Uri Ves Todays Bairi 0 000 0 00 0 po 0 1000 po 0 po 0 fi 100 0 100 0 po ft Ck he 000 0 00 nm 000 0 00 0 00 mo 000 0 00 000 0 00 Hu 0 00 000 000 000 0 00 000 rated li nn a a 170 220 00 soso 70 20 00 Nao 70 250 00 470 260 00 70 2000 20 00 20 0 12000 Page 160 7 1 3 Event Report The Event Report gives the system user a detailed look at tickets sales for each event rather than for each performance like the performance reports do As with the other reports the amount of information shown depends on the parameters and filters selected Generally speaking the report gives ticket sales totals for each price category an
37. Basket Separate Order per Event or Performance required 11 75 3 25 0 25 11 25 Setttings that can be changed by ShoWare only To see Credit Card Payment Gateway Settings click here No No 500 100 Allow purchase of tickets for multiple Events and Performances Page 39 2 1 2 Display Options This is the second option when you enter into the General System Settings in the Configurations Settings Module These options configure your internal Admin view and external Public display of your ShoWare ticketing platform These values are set to default values but may be changed by the administrator You should use your development site to decide how you would like your system set up This section may be something that you decide not to tackle until you have set some events and performances up so you can see how your changes affect the look of the ticketing site a Configuration amp Settings General Sysem Settings Display Options Shoikarem tickeling System and Sh O Wa re hosting by ViionGine Inc Display Options Batch Ticket Printing El BoxOffice El GA TouchScreen Ej Public Website ShoWare Sandbox Welcome lellis DR AE Featured Events Current Printer Choose your ticket Show Featured Events 4 printer ee chang Max H of Featured Events 15 Using A X Version 3 4 0 1 Number of Featured Events per Page 15 Featured Events Sorting By Priority v Show Events that ar
38. Code or by utilizing the Event Drop down box where the users can find all the performances available for sale under that specific event Performance s can also be found by utilizing Keyword Date range Venue and Category Search green button on left of top search frame once you select the criteria for the performance you click this button to pull up all performance that match Clear Form throughout the ShoWare system there are clear buttons or reset button that allow you to quickly clear out and rest the search criteria Today s Performances clicking this button will show you all performances available for the remainder of the day if you have a series of shows on any particular day or if you are running a box office the night of a show this is the easiest button to hit to sell tickets Patron Member Lookup if you need to find orders or information based on a patron or member use the Patron Lookup to find the patron and you can then click to list all of their order or edit their information directly from this window Order Lookup order searches are probably the most used function after selling the tickets and contain all the information for an order including transaction IDs patron information shipping and most importantly details on the tickets selected including the pricing fees and seating for more information on the order screen and information see Ticket Management gt List Orders section 3 2 in this manual Not
39. Completado Cider Status Printed Onder Status Shipped E Order Status Canceled Item Stats unpaid ltem Status paid O Completed ibam Status accounted z ltem Status canceled E i ltem Statut canceled rol rebunded Page 46 System Names Defined The status as defined below also applies to holds 1 ORDER STATUS a Pending only valid in a split payment system in this case the order has been completed but the order has not been paid in full b Processing you have received all the money but the tickets have not been printed c Printed tickets have been printed this will be the final stage unless canceled for Will Call orders d Shipped tickets have been printed put in the mail and the mail flags have been enabled for the order e Canceled the order has been completely canceled 2 ITEM STATUS a Unpaid this is only valid in a split payment system where the order has been processed but money has not yet been received b Paid this is a valid ticket and you have the money for it c Accounted an order has been processed and has been classified as Accounts Receivable so payment has not been collected this is only valid in a split payment system d Canceled this is a ticket in a hold that has been canceled e Canceled not Refunded if you are using Authorize net this is the status your tickets will remain at since refunds cannot be processed through the system You will need to manually refun
40. D he Sel i lt b gt Support us with a lax deductable gift lt b gt Screen Text 2 cfont colors 787878 a after Donation Amount Selection minimum donation with credit debit card is 10 00 lt cbo lt br gt bo ll you prefer to mad your donation lt b gt lt br Company N Name lt br gt _ Donation Detailed Information What ae we doing with your Donation F Pop Up from Donation Screen Why should you donate etc Donation Confamation lt b gt Thank you for your Donation lt b gt lt bo al Alber Donation was madel Na wil recerye a Confirmation via Email shorti cbr Ifyou have any queshons ot require a paper recespl O Loder ae Street Address lt br gt City State Zipcbo Phone oo yyy 2222 lt b0 gt Donation Confirmation Email Subject Donation Confirmation Company Name From Email Address ticketing v 1 com Message Dear FirstName a Thank you for your generous Donation to Company Name Donation Amount Donation mount lt Donated orc DonatiornDateT ime Donor Information ADonorlntormation i Place Holders to be replaced by actual Donation Information when email is sent Donodnicmation AFN ames DonationD ate Time Emal in HTML Format Message Code must be HTML if enabled Save Cancel Page 86 2 7 Image Management Under this menu option operators can manage the image files assoc
41. Dependant on Allow Membership Purchase option See 3 5 Allow Renewal When enabled this option allows patrons to renew a membership that has expired 6 Show Membership I nfo and Options in My Account Section When enabled this option allows Patrons to see membership options when viewing their account information 7 Show Membership Infobar This option determines whether or not to display the membership information bar on the website The Information bar contains links for purchasing and viewing membership information 8 Member Discount s avail Msg A Membership advertisement message shown to Non Members and Anonymous Users in Performance and Section Details if Memberships are available 9 Member Discounts How to get Msg Reserved A Membership advertisement message Shown to patrons with memberships in the Reserved Section Detail and Performance Detail The message explains to customer how to select Discount from the Shopping Cart Page 77 General Settings Allow Multiple Memberships per Patron M Admin Pages amp Call Center Interface Settings Allow Membership Purchase During Patron Creation Public Website Settings Allow Membership Purchase Allow Membership Purchase During Patron Creation Allow Renewal Show Membership Info and Options in My Account Section Show Membership Infobar Member Discount s avail Msg Member Discounts How to get Msg Reserved v i fs Requires Allo
42. ET Suggestion for Standard Operating Procedure TIP The items highlighted in blue are tips from your project managers NOTE All items in purple are notes and reminders to help you through the system HTML These sections are HTML compatible and is suggested in most cases Page 9 Part 1 ADMIN BUTTONS amp LINKS To ease your use of the ShoWare system we have made the home screen the place where you can go to most easily use the system From the home site when you initially login to your system at http tickets xxxx com admin you can see how sales are going for the next 10 performances and or how sales are going for the day starting at 12 0lam These are only visible if you choose to make them so in the general settings see Section 1 1 1 General Tab Whether you choose to show the sales statistics or not the business and support information for the ShoWare system is on the bottom of the main frame of the home screen The administrative side of ShoWare is made of three frames The top frame contains the Home button just click the ShoWare icon and shortcuts to the ticket sales person s most common functions Batch Ticket Printing Box Office GA Touchscreen and the Public Website The left frame allows you to navigate throughout the administrative pages and is dynamic to your personal login settings and permission Lastly the right frame is where you enter and change items in the system In this prologue we will fur
43. Fed Valid To 12 31 2005 Es Delete Cancel Page 66 2 3 Options amp Classifications Options and Classifications affect how the patrons are managed as well as your other users The data managed by OSC is e 1 3 1 Hold Categories e 1 3 2 Patron Classifications e 1 3 3 Heard About Values e 1 3 4 Departments ShoWare Sandon Esciaded Ticket Foni adem n Escaldes pe roble m the Shopper La ed se chegado he Patron Common ler lee ane rre des are Lcd lee Escladed Fee 1 Escladed Fes 2 Fasci Fes Esciaded Fes 3 bueh back of cots Silao Fei va yo Fea ete Hane Iria Feist T Reales icii Fer Toa J Vers Wrecked Fes Tear J does are rol vabile dr the Dedos Phocen and can ba used bu interred Pepo oiy Page 67 2 3 1 Hold Categories What is a Hold Holds allow you to put away an allotment of tickets that may go on sale at a later time or that you are planning to sell to a particular group patron A general rule could be use allocations for permanently blocking off seats or blocking off seats consistently in a seat map you will use to create multiple performances Unlike allocations holds can be used on general admission maps and the system assumes that a hold will be converted to an order at some point in time You can set an expiration for holds Hold categories are ways to categorize the holds you will be creating You can put seats on hold by assigning them to a specific patron already in the system
44. Geoff 8 Almaguer Tim 9 Alves Rick 10 Anderson John 11 Anderson M Kirsten 12 Andrews Hilary 13 Andrews Hilary 14 aranha n liwia 15 ARBAUGH E KRISTENE 16 Atkinson James 17 Austin Shirl 18 Bachetti Edwin 19 badamo michael Order 117658 113672 113397 118484 113655 113724 117506 118557 1184824 1136439 118528 113371 113371 118416 117652 113359 117872 114083 115026 Last 4 Digits of CC 4209 2644 0746 3695 3646 9364 1001 1004 1100 7482 5155 2530 2530 2589 3684 7004 2985 2056 4000 Price of single seat 30 00 ONL 40 00 ONL 40 00 WLK 30 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 30 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL 40 00 ONL Section Seat no Package Lawn GernAdmission Section 108 Q 216 218 Section 102 0 11 13 Lawn GenAdmission Section 109 J 12 14 Section 107 L1 3 Section 110 Q 50 52 Section 203 HH 213 214 Section 205 2 46 48 Section 108 N 212 213 Lawn Gen Admission Section 103 B 210 211 Section 103 C 209 Section 203 DD 209 210 Section 201 41 47 Section 103 B 213 214 Section 203 BB 211 212 Section 107 40 5 9 Section 110 M 42 44 Page 169 7 2 2 Ticket Re Print Report This is the same Ticket Re Print Report listed under Ticket Inventory A link to the report has also been made available under Fulfillmen
45. Jan me Hafa 3u 305 116 517 318 Exit IE mE zale a eH Ss deme 1E 6 fit a T fa b 3 Ni Sii Loy PA STAGE Bootion Len Man Reserved Seats in The Found Step 4 Define the number of Sections to be used in creating the Seal Map Number of Sections 4 ee Page 98 FIFTH STEP Define the Seating Parameters for each Section This is where you begin to see your prep work paying off As we promised above we will focus on Section D but as you will see you fill out the information for as many sections as you specified in the fourth step Sea Nan Reserved Seats in The Found Step 5 Define the Seating Parameters for each Section 11 Give each section a name This will match in most cases the real name of the section unless there is the need to break down a large physical section into m ultiple logical sections to improve presentation and usability of the SUS terri 2 Select a Real Name for the section Name at physical location and used on signposts and labels This Name vell be printed on the physical ticket 3 Define how many seats are available in each section 4 Select Reserved or General Admission seating for each Section General Admission Sections Select the Price Category to use for the Section Reserved Sections Determine how many rows ate in each section Determine how many seats are in the longest row of each Section 5 Enable Disable Quick Pick Best
46. Options to sell tickets per Performance Status Status Full Access Restricted Access No Access On Sale O O Phone Call Only O Sold Out O O O Sale Stopped O Available Soon O O Do not show public 5 O O Restricted Access only during Public Sale Time Frame Disable Ticket Printing for this User Allow Reprint of Tickets Show Simple Printer Name only Available Security Groups Security Groups assigned to User Access Control Management Access to Credit Card Information Accounts Receivable lt Advertising Manager Call Center Data Management AN Donations Event amp Performance Management Y Save Cancel Page 202 14 Available Security Groups This part of the new user set up is crucial as it determines the user s ability to function within the system 15 Site Admin UNRESTRICTED access is given to users assigned to the Site Admin permission If a User is defined under Site Admin there is NO need to include the remaining explicit permissions e Access Control Management If access control is enabled in your system then access control management gives users the ability to enter the various access control menus e Accounts Receivable If your system is a split payment system most systems are NOT then this group gives the user the ability to create orders with the accounts receivable payment option e Advertising Manager Allows user to access all menus related to ba
47. Sandbox 1 Select 2 Set Recuning el Sales 4 Select Blackout 5 Time Date Printing 6 Review amp E E O pema a ae Welcome ellis Lo oof Ch ange p 7 AUS Fast Ll Auto Scheduling uzing the following performance 2 choose your ticket New Event Pricing Perfomance Code 182007 printer DiateTime Locatior Monday January 15 2007 6 00 pm PST al VisonOne Demo change printer Sale Stat 1 8 2007 2 00 am PST Current Printer Sale End 1715 2007 200 pm PST Hang AX Version 3 4 0 1 all Staus On Sale Deliver Methods Wi Cal Regular Mad Auto Scheduled Perlcimances can use the Sales Start and Stop information Irom the selected pertormanca of you can define a custom offset List Evert Cobecporien eee Use Curent Sales Start Stop Time amp Offsets Mew Evert Start selling tickets on 148 2007 8 00 am PST and List Performances Puck ces Stop selling tickets 0 days 6 howz 0 minutes before the Performance Start Copy Park Jredig O Stop selling tickets for all Pesfonmances on 1715 2007 2 00 pm PST New Package Create Offset for Each Auto Scheduled Performance Ticket Management START Seling tickets lO days 0 hours 0 minutes Batch Ticket Printing STOP Seling tickets 0 days 0 hours 0 minutes Patrons amp Members Devine ee Flashman Say F 7 F 4 Select Blackout Dates A full calendar showing the period of time the operator specified in step 1 is displayed on the screen and t
48. Seats Sold out Sale Stopped sate stopped _ Wetrensbled Seats Sold out Available Soon pe con A Completely Sold Dia On Sale sold out 1 Completed Soke Dui Phone Cal Or estacas Completely Sold Out Sold Out ET OC N S T ESE A EA DIB a aa ea a Ole ojo o o e o o o o eo intemal Status Status Before Sales Start During Sales Icon Show Phone Number Sas _ E CS E a i a O Available Soon no icon PO ee e i se Web enabled Seats Sold out On Sale g o E E arere Ia o O O O aa hone Y ooo ph Web enabled Seats Sold out Sold Out don y mli Web enabled Seats Sold out Sale Stopped Pa Web enabled Seats Sold out Available Soon Complet Completely Sold Out onsas Completely Sold Out LJ ly O phone Completely Sold Out Sold Out no icon 3 aj oot Completely Sold Out Sale Stopped noicon sale stopped y Completely Sold Out Available Soon avalable Soon noicon y no icon y available soon avalable soon y Save Cancel ey fe DE i l ae O D O O O Page 45 2 1 4 Order Status Display Orders that are made through the public web pages and the Box office interface have various INTERNAL statuses These st
49. Sho Warein ticketing System and gt hoWa F ef ara dci A hosting by Y Ono ra Inc Banner Ads E Balch Ticket Printing El Box Office E GA Touchscreen E Public Website ShoWare Sandbox Welcome bellis Create new Banner Ad Logoi Change Passworr Current Printer Ads found 4 a choose your ticket E Location Name Wald From Walid To 1 edi Sample do not delete ShoWare Advertizement 1 1 1900 12 31 2095 Aia ARA Tsa an0 12 12 9005 Hs cc E ITA SS AS 4 adi advertize No Joke 12 24 2004 1413 2005 Page 65 How to Edit Your Banner Ad Attributes Remember that some settings for Banner Ads are controlled by the system developers and need to be set up during the Look and Feel phase of developing your system If you request changes customization to your system may be needed and a cost may be associated To edit your Banner Ad Attributes go to Configurations and Settings gt Basic Configurations gt Banner Ads Name Zooperhero Ad Location Navigation Bar Bottom NavBar Description Do you want to use Free HTML Yes No Note There is no clickthrough tracking available for Free HTML Banner Ads only Impressions The Free HTML Barnnner could cause problems on the public Website use it only if you know what you are doma Image AdLocation_4TDemo pg URL http www zooptix com AltTag ZoopTix Homepage Open new Browser Window Yes No Free HTML Valid From 11 1 2009
50. account may look different depending on what you are allowing that user to do in the system Only Site Admins will look exactly like the images in this manual All other users will have scaled down versions Logoff No user should leave their station logged in For accounting and general security reasons when EJ a user is leaving their station they should logoff from the ticketing site We strongly encourage you to make this a part of your standard operating procedures Remember that logins are tracked as well as order and hold modifications with the user id so each must be unique and should be secure Change Password ETA Unlike Windows there is no way to make users reset their password after a certain number of days Changing passwords every so often is generally a good idea for security protocol The user can have control over this is you enable it for their user account The site admin can also change the password for any user when they login see Part 7 User Administration for more information on system user accounts Page 24 Changing Your Ticket Printer As you may use your account on multiple terminals one of the first steps upon login should be to choose an appropriate printer for the terminal When you select change printer the following information populates in the bottom right frame The printers populated are all those installed and active on your computer To select the proper printer for the ticketing system click ch
51. aka what you can see in the box If you have to scroll for the info it will not be seen 21 Alert Qty amp Alert Email fields There can be an alert level numeric value for inventory specified per performance If the available seat inventory of the performance drops below that level then an alert is triggered to the email address specified O No Alert 22 Do not Print Tickets If the checkbox is selected no tickets will be printed for tickets of that performance This applies to the Print Order option on individual orders as well as Batch Ticket Printing 23 Ticket Price Printing According to your selection amounts shown on the actual ticket will just be the Face Value the line item total Face Value Excluded Fees or another amount that you can enter No order fees will print on the tickets themselves only on the receipt 24 Print a separate Ticket for each Day of the Performance only for Multi Day Performances This option is available for MULTI DAY performances ONLY performance start date and end date span consecutive days If the option is selected during the printing phase there will be a ticket produced for EACH day that the performance is spanning The same text will print on each ticket but this could be useful if you collect tickets at the gate and your event spans a weekend each person would receive 1 ticket per day of the event Info Box Text Shown in Performance Detail Alert Oty
52. are sorting by performance date e Alphanumeric you can also choose to do an alphanumeric so it will sort O to 9 and then A to Z 5 Show events that are active for online sales only this will eliminate the need to prioritize events that have no upcoming performances and is a tool to keep the site lean and clean for the public However if you would like to announce an event before it goes on sale or keep it up after all the performances have had Online Sales end you can unselect this and performances will remain on the site until the last performance for the event has ended Featured Events Show Featured Events Max of Featured Events Number of Featured Events per Page Featured Events Sorting By Performance Start Date Y Show Events that are active for Online Sale only Page 41 Upcoming Performances 6 Show Upcoming Performances Do you want to display upcoming Performances on the home page of the public web site Many people who have a few main events with multiple performances choose to only display events 7 Max of Upcoming Performances maximum number of upcoming performances to display 8 Number of Upcoming Performances per Page How many of those you want to see per page Option also applies to Search Results Keyword and Date NOTE If max per page exceeds max of upcoming performances you will see paging system at the bottom that says 1 2 3 last Event Listing This is when you choose a category an
53. ee on the Web Conv Fee Proc Fee Incl Sure PARK Parking 25 w 1 75 0 75 ADLT Adult 0 E O O 0 0 0 CHLD Child 0 E Ol p o o COMP Comp 2 0 O O lo w o CSGN Consignment 3 0 O O D DSCNT Discounted 0 O O o o 0 0 MEMAL Member Allocations A 0 O O O lo 0 0 PBLC Public O O o 0 REG Regular Price 0 O O O o 0 0 SNA Senior Discount 0 0 O O lo 0 0 SEAT Sponsor Seat for 1 0 Ol LJ 0 0 TBL 8 Sponsor Table for 8 T C 0 0 0 STDNT Student 0 O O 0 110 0 0 z i i back Update Pricing Page 131 Maintain Automatic Price Changes AFTER THE PEFORMANCE S CREATED an automatic price change i e day of performance price increase can be implemented by simply clicking the Maintain Automatic Price Changes button selecting a calendar day for the new pricing take over defining the new pricing and then finally clicking Save To do this click Events Performances gt List Performances gt Choose the Event or enter the Performance Code when your Performance is visible click Pricing amp Availability gt Change under Price Category gt Maintain Automatic Price Changes New button Maintain Automatic Price Changes ShoWare Edit Performance Ly sich Ticket Printing E Deae E GA Tesckicress Demo for tooo Tie verore tdulney Pricing 0 pocas ae ct ay mot Pasa Pice Category Gormal Adeutoon
54. escent car 109 Part 3 EVENTS amp PERFORMANCES sita a a ca toda haca sca cts aa a a a Eao aa a 111 3 1 List Event Categories cunda 112 3 1 1 Creating an Event Cate O Was de 113 SZ LISTEVENTS iisipin aeaa ia ae iaia 114 3S NEW EVENT ies aa a e a E E A S TS E ess 115 SO Create a NEW Evente N ace wecennn au saincauvsauseeyeamesaledeentancen meted 116 General Informatio adn A 116 Ear BOOKE SSW OOS A T A ace eeeen wee aeate tees 117 MAB SS Se CATCS OOS cssicctics Rota sineaa ca 118 Custom Event Branding ACCESS uinea a can tatolet aT a tag ctuetibassel san SSA 119 KUN to tre EVENT a a a a a ta 120 3 4 list Pertormances Packages cerciorarse 121 3 5 NEW Performance iia is 122 Sn REquIrea Heli ia 122 AP o 123 Performance Status aen n casluccicns cesavasa ga cneonsdeasaunaesenenmer erased AOO A 127 Ticket Lavoe riada 130 Pertormance Prone SETUD iaa inicia a 131 Mantan Automatic Price COMPE deci cid 132 Maintain Discount Code Coupons amp PasswordS occcconccnccncnncnaconnonaconononnnononnonancnnonrononnrnnonnonnnnnrnnonarononnnnonoss 132 36 CODY Pe OnMan Ce PACK AC nana rl in 135 BUCO SCG AU o a T 136 3 8 NOW PACK AsO asi A id 140 Part As TICKET MANAGEMENT ds 141 AL LUST A ias 142 A O A a 143 4 3 List Tick ts to Print Mail iones 144 MALICE Tickets to Print VV IIL Call esco aiaa Oaai 145 o List Tickete to Mall E E E docs 146 Part 5 BATCH TICKET PRINTING 520 aid 147 5 1 Printer Selection Men is 147 5 2 Create Batch Onae
55. for Individual Events Cancellations are not included Convenience Fees are included Seating Manifest 5 Seating Manifest for a Single Performance kd Delivery Report Shows how many Tickets were delivered to the Customers per Delivery Method 3 Allocation Report Shows Number of allocated Seats per Seat Allocation Type ts On Hold Report Shows Tickets that are currently On Hold by Hold Category Performance Event Hold Expiration Date or Hold Created Date z Exchange Report Shows Tickets that were exchanged groups and calculates the balance of each user s exchanges and displays the performance discount seat category section and price of each ticket Ticket Re Print Report Look Up Tickets that were printed more than once This enables the administrator to audit the employees or the department that is physically printing the tickets Page 157 7 1 1 Performance Report Detailed The Detailed Performance Report is the most commonly used ticket inventory report and is equivalent to what other ticketing systems may call an Audit or Sales Report You can see in the image below that there are many parameters available for the report You can pull the report based on event or on the performance code or leave those fields blank to create a comprehensive report you can also base the report on specific sales and performance date ranges The sales date range pulls data based on date of purchase and
56. for this site click allow pop ups from this site If you now look to the top of your admin screen you will see that a message appears just below the address toolbar just above the ShoWare icon Right click on this tool bar and Install the Active X component This Active X component for Internet Explorer is what makes the system completely functional and why we state that you must use Internet Explorer to fully utilize the ShoWare Ticketing System If you have any questions please contact your Project Manager at support showare com or 559 432 8000 For more information on Batch Ticket Printing please see Section 4 Batch Ticket Printing of this manual where each printing option is explained in detail TIP We strongly suggest that you also add your ticketing site to your trusted sites in Internet Explorer Options Page 11 1 2 Box Office Call Center I nterface How to SELL tickets As you saw in the introduction to the Administrative Screen in the top frame there are a series of shortcuts on the top right To sell tickets you need to click Box Office and the Box Office Call Center Interface will open so that you can sell tickets The Box Office Call Center Interface is the screen where all the box office functions are put together for the box office call center attendant empowering the employees to access find and complete tickets sales holds and donations if enabled Like the administrative section o
57. only Credits only Voids only Result O Ary Successful Transactions only O Failed Transactions only lt back Searching for transactions between 4 15 2009 12 00 00 am and 4 16 2009 11 59 59 pm PST 5 Transactions found 4 16 16 59PM 0 671 4 16 1 08 39 PM 1 078 4 16 2009 10 30 47 4M 0 306 DA w N g 5 5 4 16 2009 12 31 09 AM 5 0 625 4 15 2009 10 44 57 AM 5 0 609 Search Date Time PST Type Response Time Amount 17 75 35 50 14 75 29 50 300 00 Result Order Trans User 0 101118 0 101117 0 101116 0 101115 0 101114 Webuser Webuser Webuser Webuser Webuser Page 196 7 7 Custom Reporting The ShoWare Ticketing System offers a multitude of reporting options but in the event the system user discovers that there is a special reporting need not addressed by the system ShoWare offers the ability to create customized reports To request a quote for a Custom Online Report or Report Download contact your Project Manager or ShoWare LLC Sales Representative 443 951 0340 or info ShoWare com ShoWare AS Reporting E Batch Ticket Printing E Bos Office El GA Touchscreen oop Ti Dema To get a Quote for a Custom Online Report or Report Download contact your ZoopTk LLC Sales Representative Phone 1 443 951 0340 Email info zooptx com E Sumeat Report of vald bckets for an Indradual Promoter or a Flange of Perlorma nces of Indridual Peroim nces Fees ond Cancellati
58. or you can assign the hold to a hold category Before you create a hold and assign it to a category the category must be created in this module You can also assign permissions to the hold categories so that only select box office users can create holds and place them in the category Some examples of hold categories are VIP Holds Venue Holds Promoter Holds Fan Clubs and Band Holds er Hold Categories List DO etch Tabel Printing E Se GA Tekira LO P eii ShoWare Sandbox Coste Mares Head Category Dimas ge bs Lint ieee Coe Lod Percha Vena intere ioe a a Creating Hold Categories 1 Hold Category Name this would be generic like Fan Club Label Buy VIP Hold if you want to be specific to a company or purchasers you would create a patron account see Patron Management and then assign the hold to the patron 2 Permission Required certain holds like VIP Hold or Employee may be something you want to restrict to management enabling this will only allow Site Admin s and users you the operator select to access these holds All administration users will be able to view the holds Page 68 Hold Category Name Permission Required O Only Site Admins and Selected Users are allowed to use this Hold Category and maintain Holds assigned to this Category if enabled Save Cancel 2 3 2 Patron Classifications In this menu option an operator can specify an unlimited number of classifications
59. per Ticket 5 DES 4 00 Total 4 1 80 00 4 00 Page 183 7 4 3 Access Control Report If simple access control is enabled in your system then you can use this report to view access control results for a single performance This is a great way to understand attendance records for your events if you are scanning at the gate Performance Code TEST061203 Ss lt back Get Report TEST TES 1061209 on 6 12 2009 6 30 pm Regular Tickets Never Scanned 0 Scanned Once 2 Scanned More than Unce 0 Total Attendance 2 Package Tickets Never Scanned 0 Scanned Unce 0 Scanned More than Once 0 Total Attendance 0 Grand Total Never Scanned 0 Grand Total Attendance 2 Page 184 7 4 4 Heard About Us Report This report serves as an excellent marketing tool by allowing system users to track the effectiveness of their campaigns As you read about in Section 1 3 3 Heard About Values your system administrators can define values for a checkout survey required on the web if enabled that asks the customer how they heard about the organization event This is great for tracking newspaper ads radio spots mail and e mail campaigns etc The Heard About Us Report shows statistics on which value patrons selected during checkout for each performance The report can be filtered by event performance code performance date range OR the user can check the Cumulative box to view Heard about Us activity for all performances past and presen
60. performances where a specific header has not been designated 2 Disclaimer Text This is not HTML compatable Below is an example as well as the default in the system The disclaimer on the back of your ticket and this disclaimer could and maybe should be the same 3 Name DO NOT CHANGE ANY OF THE NAMES The system uses the names created here by the developers to pull this data correctly 4 File You can link to a file anywhere on the web for this including images you upload under the Image Management Section Any images that are too large will be centered and the excess will be cut off stick to the pixels requirement listed in the example above Section 2 4 2 Print Home Example Report Type Genetic Disclaimer Text This ticket is a revocable license and may be taken a up and admission refused upon refunding the purchase price The resale at a higher price than the original sale price unless specific authority is granted in writing is grounds for seizure and cancellation The holder of this ticket voluntarily assumes all risk and danger incidental to the event for which this ticket is issued whether occuring prior to during or after the same The service charge paid on this ticket is non refundable in the case of 1 Name Top Logo File WVIUSSRYDEV20 wwwi zooptix Showare com 2 Name Bottom Logol File AVIUSSRYVDEV20 wwwizooptix Showare com 3 Name BottomLogo3 File WIUSSRVDEV20 www zooptix Showare corm Save Cancel
61. stage clearly the Credit Card Zip Code check will not be performed if a Box Office Payment Method is chosen Another security feature is available on the website and call center you can request the credit card security code This feature is used in the industry to make sure that the card Is actually in the possession of the person who is making the purchase and also assists in chargeback disputes Basket Customer Delivery Option Delivery Information Billing Information gt Confirmation gt Finished Customer Linita Ellis from Fresno CA wrong customer Add new Address Use this Address for Billing Use this Address for Billing Linita Ellis This is also the Shipping Address 1234 Main St primary address Fresno C4 93704 US Linita Ellis 6781 N Palm Ave ste 120 edit this address Fresno CA 93704 US edit this address Payment Information Box Di Name on Card Select Box Q syment Type Use this credit card Use another credit card Linita Ellis 2 VISA Number Type American Express v Expiration January v 2010 ad 242 1 2010 Card Security Code You have to provide the code for the saved Credit Card too Save Credit Card Information in the Customer Record for Future use The Card Security Code will NOT be saved For Demo Purposes use following Credit Card Information Your Name and a Expiration Date in the Future VISA Card 424242424242424
62. those boxes are ignored Hide Browse Search Controls if you are looking for someone to be sent to the site specifically to this event and not have the ability to navigate to other portions of the site use this to hide the entire Left Navigation Bar User Name amp Password only used if you choose to enable it with Require UserName Password you might find this helpful if you need to submit the event for proofing but Hide Event from Public Listing could also be used for this purpose HTML Body so you are aware event Performance Names and links will not follow the text color you choose Header HTML amp Footer HTML Link to an image you would like to use for true event branding if you customize social networking sites like MySpace similar code can be used here to create the headers and footers Custom Event Branding and Access C Hide Event from public listings O Require UserName Password Cl Use Custom HTML CI Hide Browse Search Controls UserName Password HTML Body Eg Style background blue or BGCOLOR blue Header HTML Footer HTML Go to the Images section to upload images Page 119 Linking to the Event After you hit save the screen will refresh with text at the top of the editing frame saying Event was updated successfully Once that appears you can scroll to the bottom of the event and see the URLs The Name of the Event appears for your reference The 1 link Takes the user
63. ticket lines that can be utilized to print information on the physical ticket stub Users have the ability to control font style used font size and attributes of the text on every ticket line For ticket lines utilizing larger font sizes more space needs to be consumed on the ticket line so less character space is available Tip If you will be using Auto Scheduler please keep in mind that you will need to decide which line will be reserved for the performance date Open Live ticket preview Water Mark Image Select Image s Ticket Copy 1 Arial bo 10 pixels w normal w Ticket Copy 2 Arial 10 pixels e normal w Ticket Copy 3 Anal 10 preelz normal w Ticket Copy 4 Arial 10 pixels normal Y Ticket Copy 5 Arial we 10 pixels w normal 7 Ticket Copy 6 Arial we 10 pixels normal Ticket Copy 7 ma 7 Arial 10 pixels normal Ticket Copy 8 PP _ _ ie When you have completed the ticket text click CONTINUE Page 130 Performance Pricing Setup The next step in setting up your performance is defining your ticket pricing This includes determining the value of excluded and included fees as well as the Face Value of the tickets The appearance of your pricing screen will have more or less pricing categories based on what you selected during the previous step Keep in mind that all necessary dis
64. to have shipping method available on a performance level The SYSTEM options are e Will Call e Print Home ShoWant Sandbox Wiekorme vladmin Current Printer 2 use Boca Custom Delivery Methods t Hame ed FedEx US Mal First Clase USPS Ground 7 10 Dapa gt USPS Priority 23Dae USPS Ovennighl E Batch Ticket Printing E Bow Office y GA Touchtcoreen Ej Public Website Create new Deive Method 2 days and hours 5 days and O hours 10 dee and 0 houg 3 days and D hows 1 days and O hang Display on Website as Display on Website ar FedEx 2 day ee PALA wy USPS Ground 7 10 days USPS Pricey 2 3 Days USPS Overagh 3 Internet Far Him Page 59 Creating Custom Delivery Methods An unlimited amount of these methods can be created by the operator TIP when you are setting up the delivery time to consider your business model and that these are running SYSTEM wide year round As in if you are offering Standard Mail remember that the Post Office is not working on Federal Holidays so you probably want to add 1 to 2 additional days onto whatever you are estimating it will take you to print ship and for the postal service to deliver the mail 1 Name Make this a name your staff can recognize and process like FedEx 2Day or USPS Priority Mail 2 Fee This fee will be added on as a Delivery Fee to each order 3 Delivery Time Operator maintains FULL control of ALL Delivery methods validity F
65. will display on public pages with Available Soon text and a line below that image with the Sale Start Date and Time for the patron s knowledge d Phone Call Only Performance Event will display on public pages with a telephone icon that can be clicked and also a layer appearing if cursor hovers over it displaying the system s assigned phone number for ticket sales e Sale Stopped For any reason operators determine the sale on the public pages will be stopped immediately and ALL baskets that have tickets currently in transition will be purged f Sold Out Manually but also automatically when inventory under a performance is exhausted then the Sold Out icon will appear on the public pages While the sale of the performance date and time is still valid then the performance event will still display on the public pages Performance Status MISAS v Select a Status System will take over for you 5 will make the performance site Ticket Reserve Time Page 127 Fields continued 16 Ticket Reserve Time Time period that patrons may keep tickets in transition selected in a basket but not completed the sale yet After time has elapsed and no sale has been posted tickets will return to the general inventory of the performance this prevents people adding tickets to their basket closing their window and having the tickets held in transition for long periods of time SOP 15 minutes or greater is strong
66. will only include sales data from orders place within that date range Without including a performance date range using sales date range will include ALL performances Performance date range pulls data based solely on date of performance so it will pull data that includes ALL sales placed on any date but only for performances that occur in the selected date range Additionally filters are provided to expand or shrink the report as the user sees fit Several boxes are enabled by default these are the filters most commonly used for the report The user can choose to have tickets sold online and tickets sold through the Box Office Interface listed separately or together The user can choose to e have ticket prices listed e have any tickets paid for with a comp payment show in the report as a 0 value e include a column that shows sales for that day e show a table that outlines all unsold tickets e have the hold table give a more detailed listing e have any package sales show in the report as the single performance ticket price rather than the package rate 2noWare Performance Detall Report E makh Vidket Prisa E Gee Office El A Tekira Pobi Website ShoWare Sandbor Welcome wimimni Prionace Dada 1 Tepme wath ppe pemenckon on Cones Fem 1 1 1900 E ty dime Cates Date are Congestion amp Setting th Mas E O Eresi Perra Tilos Marima From 117900 mal ad al bree Primme Di pte Aye ha f TEETE ai Balik Pihel Printin
67. you give the user venue level permission access then that user is going to be able to access the specified reports for all events and performances taking place at that venue The most common given level of access is the Promoter access which allows the user to see only events and performances designated under the specified promoter Content Permission Venues Promoters Events Performances Info the Permission logic is OR Venues Add Venue Permission Remove No Permissions for Venues defined Promoters Add Promoter Permission Remove Chesapeake Film Festival Marie U Ren 11 5 Harrison St Easton MD 21601 15 O Events Add Event Permission A No Permissions for Events defined Performances Add Performance Permission Remove No Permissions for Performances defined Remove selected Permissions Page 207 If you have any concerns corrections or questions contact your ShoWare Project Manager Support v 1 com Mon Fri 8 00am 5 00pm PST 559 432 8000 Toll Free 866 215 1026 After Hours Emergency Support 888 79 8663 Page 208
68. 0 34 00 11 29 2007 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 12 19 2007 Credit Card MasterCard 27 00 7 00 0 00 0 00 0 00 3400 0 00 0 00 0 00 0 00 0 00 0 00 34 00 12 19 2007 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 1 2 2008 Credit Card MasterCard 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 1 2 2008 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 1 23 2008 Box Office On site 702 00 0 00 0 00 0 00 0 00 70200 0 00 0 00 0 00 0 00 0 00 0 00 702 00 1 23 2008 702 00 0 00 0 00 0 00 0 00 702 00 0 00 0 00 0 00 0 00 0 00 0 00 702 00 4 6 2008 Credit Card VISA 30 00 7 00 0 00 0 00 0 00 37 00 0 00 0 00 0 00 0 00 0 00 0 00 37 00 4 6 2008 30 00 7 00 0 00 0 00 0 00 37 00 0 00 0 00 0 00 0 00 0 00 0 00 37 00 4 24 2008 Credit Card VISA 30 00 7 00 0 00 0 00 000 37 00 0 00 0 00 0 00 0 00 0 00 0 00 37 00 4 24 2008 30 00 7 00 0 00 0 00 0 00 37 00 000 0 00 0 00 0 00 0 00 0 00 37 00 Total 870 00 42 00 0 00 0 00 0 00 9120 0 00 0 00 0 00 000 0 00 0 00 912 00 Warning Order Fees Order Processing and Order Shipping Fee are NOT included in this Report They are only included if you select NO Specific Event or Performance s Page 175 7 3 4 Reconciliation Report The reconciliation report is a comprehensive report that shows
69. 00 00 am EE TE PST gt i o To 6714 2009 fn 53 59 pm ii Showare Module All Modules E Actions All Actions Y User All Users y Keyword Search Search f Log Entries Found H Module Action User Key Comment Date Time Remote IP 1 Login Login tarad 6 14 2009 8 07 pm PST 173 69 159 53 2 Login Login LFarmer 6 14 2009 3 39 pm PST 66 159 84 22 3 Login Login cbless 6 14 2009 3 08 pm PST 66 159 84 22 4 Login Login cbless 6 14 2009 10 30 am PST 66 159 84 22 5 Login Login ibland 6 14 2009 9 41 am PST 66 159 84 22 6 Login Login ibland 6 14 2009 6 21 am PST 66 159 84 22 f Login Login ataylor 6 14 2009 4 54 am PST 66 159 84 22 Page 195 7 6 3 Payment Gateway Transaction Log This is a log of all transaction requests made to the Payment Gateway Service Provider PayFlow Pro Authorize net etc Only Site Administrators have access to this Log Based on the transaction date times and transaction types selected the system will give you a detailed listing of transactions with information including transaction date amp time transaction type response time amount of transaction result order number and the user who placed the transaction From 6 14 2008 12 00 00 am PST todey rom pam all time Transaction Date Time Range Hitt sand PST e 16 14 2009 11 59 53pm PST Search Source Any Public Site only Admin Pages only Transaction Types Any Sales
70. 1 a Tirra i i To cd eae Tene 1 ao aa 00 nee Tay 1S Sur 50 Bii eo cl cet iiaii ner Sera ate 1450 behest Hunt 1085 71 0055 Ser Pai A AO eke near 01 011 mer Derg in aaah 1500 mel car ee dE e Bem lie Seto 0 lol pa 2 Call Genter Wincthre Inhernel plone Data Ta Parar ri a a cs Canai Cat a Era flies Era Cad Fie ch Dorm Todas Parlia Patron Hambar Loshup ida Lookup A Chaines Shar st Diosa fed Echo Da DL o ALA pl 101 1105 Hack Spee Lal Paca Guti ee 2 fisis mej A al a e Ls Daa EEN A REG Fadi Pree Seat Allo na l tdo ae a e E dd im Pero E Lx ini l FO Dependency Dn Mees e i la ati p o FE cunas SOJOZE RA Page 16 1 2 3 Bottom Frame Basket As soon as tickets are selected and the add to basket button is pressed the basket portion of the screen will take you to the actual shopping basket and the checkout process can begin This entire process takes place in the bottom most frame of the Call Center Interface Parar de es Da ie E T i i Leray i ss li hd A rmi f aiem fee bodas Perdonar si Paris dsd im aaja Dudo ada Hodal Lodi How Dinar 1 e e Pe Deak ot awl i L Qi quin low Dto Comte Piee Com Fes Fa Fer Views fais T MAS 1 5 2200 a e Os ae po ete mi A a i y j PSI ee i i 217 pa PST bet A PA seras Prada Pace PUG 15 5 00 wo 140 00 base feet e gers 7 A MA ere rada Moe PEG Aa mo Ka po on bad ort Ta
71. 2 Continue gt Page 22 Confirmation ETA The confirmation is the final stage before the order is completed On this screen all information that you inputted through the previous steps are displayed As a part of your standard operating procedures whatever disclaimers that the patron must agree to should be repeated at this point including things like No Refunds or Exchanges and or Event happens rain or shine On the public website portion of this step the patron must click a box stating that they agree to the Terms and Conditions of the Site and acknowledge the Privacy Statement You can edit either of these in the General Settings see section 1 1 Click the Place Customer Order button to complete the transaction and place the order Basket Customes Delivers Option Delivery Information Billing Information Confirmation i Finaal Cunterer Lima Elba hos Finino CA ya Guebomes Patron Indowmsteom Delivery information Bilbo inio matim Payment Indoamalon Para Lireba Eka Elba TEI H Pain Ane de 130 Emal ta Poor vath Lr do Tich etii in POF Format 67 H Faia Awe te 120 VA Frera DA 30074 UE Froan CA WITH pus e B AMOO pm ESTI h Fi TOU POE P2 ES Hogia Pres REG 200 1215 30 00 74 15 1 21 pm 161 HL PLE a Regula Price MEG Phe a 1215 000 174 15 Conlemetien Emad Pient Home Deckota Dehvoip Addeeat A la iiir com Esa fron Paton Accouri 2 ta aiii com happen dsr Ema nta ei com Bling Adde
72. 7 al Veron One Demo 1 15 2007 8 00 pen PST Sel Tickets Nathan Rocks 4011520072 a VesorOre Demo 1 15 2007 8 00 pen PST Sol Tickets Nathan Rocks 4011620072 a VisonOine Demo 1 16 2007 8 00 pm PST Quick Stat for Performances Packages with Sales after 1 11 2007 0 00 AM PST today No Sales today WVinoriine Inc Busmess Development 6781 H Pala Phone 14559432 8000 me AP Emad galen v 1 com Frenne CA 93704 Support B As A Ai E IA p AA PARA Page 27 2 1 1 General Tab This area allows the system administrator to create general information for the system as a whole these items cannot be changed on a per event or per performance level unless specified in the following notations Configuration amp Settings General Settings General r Gatch Tikel Printing a Bow Office E GA Towhtcreen ShoWare Sandbox Nelcome bellies Ticketaystem Name Share Sandbox Ured across the Sy tem and Pubis Website Your Company ur Sernce Nome Current Printer Privacy Policy Emad icketing v 1 com 7 Choose your ticket Replaces Emal Place Holder n Prrvacy Pobey Text pos below Contact Emad Address los Patrons that have Queshons of concems regarding your pracy poky Password Reminder Emal chela com From and Reply Emad Address uted hor Systern Emad vert to Patrons who request lo pel then parswond renmde cert via Ema See Logn Screen Ticketsystem Phone Y Call Center 659 432 8000 Phone Nurnber chown on p
73. 73 2 4 2 Print HOME Ticket Lay A A AAA AA 74 PIMC ome EXIMD oi ata 74 Changing Rrnta ome Ticket Lao ollo 75 25 MembersniD Scion csuacannas 76 NA A thie EA E AN 77 General SCS O 77 Admin Pages amp Call Center Interface Settings csssccccsssssccscsssscncssssecscnsesscuenssseneossseseousssecuenssseneosssessonsssss 77 PUIG Website Setas 77 Membership EXira TOME malire sacs Suiins tgoasiee ori 79 Membership Public Website INTO Bar li 79 Pape AE A o APP enon reo ee ee ee 81 Creatine a New Members MD IYNE dle 82 2 0 DONATIONS o E a nes desewouseanaaavondaeineessusenencceesessauubbeancsunnis cies 84 Settime WD DONATION Sii orno E E EN N E T OES 85 General SUN E A a a e A eacecaneeyonent 85 Admin Pages amp Call Center Interface Settings cccooocccncconocnnnnnanonnonanonnnonancnnnonaconnonanonnnnnnoonnnonaronnonanononnnanoss 85 PUDDING Website Setenta a Os 85 Donation Page Layout on PUDE MO aio aia 85 DOMATION CONTINIMALION EMail rca ic 85 Z 7 IMAGES Management is eto 87 ZI Manage Event Mage So ocio 88 2 2 Manata Banner IMa CS arar a a 88 2 8 LISU BOX OMICES ssiri a a aa aa a aaa aie 89 Z 9 LISUPrOMOTET S eirinn EE a E E E S E 90 ZALO VONUECS O O 91 ZAO SE Vente dida 92 A A O E 93 PAO Ga SS Sia 94 2 AD ASINGW Seat Maia ns 95 Information Necessary to Create a New Seat Main a ation Wiis Rae 95 Steps to Created NEW Seat Ma Das NA 97 ZAS INOW GA Seat Maida 107 2 MOG CODY Seat Map airs sins cea ce piscita
74. 9 6 6 2003 1200 00 FMH General Admission General Admission 2 101330 53142009 6 13 02 AM Ochberg Abigail 4 3260 00 10 00 3270 00 AMEX Sale Webuser Food amp Wine Festival General Admission FIERT 6 6 2009 12 00 00 PM General Admission General Admission 4 10139 5 31 2009 8 47 45 AM Ochberg Abigail 6 7200 15 00 38700 AMEX Sale Webuser Pirate Cruise Fw 060609P1R4 66 2009 4 00 00 PH General Admission General Admission 6 101410 53142009 6 59 10 PM dellsrciprete marina 6 3390 00 15 00 405 00 AMEX Sale Webuser Food amp Wine Festival General Admission P4 060708 6 7 2008 12 00 00 FM General Admission General Admission 5 Order And Shipping Fees Payment Type Sales Refunds Total Order Fees Ship Feez Sum AMEX 0 00 0 00 0 00 0 00 0 00 0 00 0 00 MasterCard 0 00 0 00 0 00 0 00 000 000 0 00 VISA 0 00 0 00 0 00 0 00 000 000 0 00 Total 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Report Totals Sales Total Tix Sold El Total Tix Refunded 0 Total Ticket Sales 3 555 50 Total Ticket Refunds 0 00 Sale Fees 152 50 Sale Onder Fees 30 00 Sale Order Shipping Fees 0 00 Refund Fees 30 00 Refund Order Fees 0 00 Refund Order Shipping Fees 0 00 Total 3 752 00 Payment Type summary jus CINE TOA E rae ett elt Moner AMEX 18 es7 00 li MasterCard E 10 878 00 0 0 en VISA 15 33 2 176 00 0 D 0 00 Total O 0 00 Page 177 7 3 6 Ticket Data The Ticket Data repor
75. A Section on Public Site only O Only Site Admins and Selected Users are allowed to use this Discount Code if enabled Note This Discount Code can still be enabled for the Public Website D Shipping as Delivery Option will be disabled if Tickets with this Discount Code are purchased except if the Discount Code is the Default Discount Code for a Price Category Performance Pricing or Performance is set up to allow Delivery via Mail only O Tickets with this discount code will never be printed if this option is Enabled Note Existing Orders and Holds will not be affected by a change of this setting O Discount code becomes unavailble for Performance Pricing if Disabled It remained active for Performances where this Discount Code was enabled Save Delete Cancel Page 56 2 2 3 Payment Types Unlimited Payment Types can be created by the operators All Payment types Cash Check etc can be defined under this menu option Notice that the CREDIT CARD payment type is a SYSTEM option and MAY NOT be deleted or altered NOTE If you plan to change your merchant processor or payment gateway PayFlow Pro or Authorize net contact your Project Manager so they can be sure the transition is smooth and your site has minimal to zero downtime for the change E 1 Zz a 4 5 E T TN Credi Cd lors Faan Gamay riera fa 100 Page 57 Creating New Payment Types 1 Name Specified by opera
76. Available Feature 6 Select an Image to display for the Section if your site uses this feature Section 1 Section 1 Name Section A Section 1 Real Name A Section Image select image Y go to the Ima Section 4 Section 4 Name Section D Section 4 Real Name D Number of Seats 42 Seating Type Reserved General Admission FVM ARIS Price Category Aeserved Number of Rows 3 Longest Row 18 Quick Pick Enabled Disabled Quick Pick Priority 0 section Image select image go to the Images section to upload images Continue gt Page 99 SIXTH STEP Section Status List for Seat Map Set up Additional Steps for Reserved Seating Sections you will need to follow the steps below for every section you created with reserved seats Sed Aan Reserved Seats in The Found Step 6 Below is the list of all Sections for your new Seat Map General Admission Sections are complete Reserved Sections that are Incomplete require seating to be further defined Section Status Type Section 4 Incomplete Seating Section B Incomplete Seating Section C Incomplete Seating Section D Incomplete Seating e 6 1 Cut Out non seats for a section these are those fillers that you eliminated on your graph paper sketch again we are only showing you the steps for Section D TIP The link provided for a mistake during the Section definition is there in case you didn t put in en
77. Box Office and Promoter creation screens The Venue Name and Address everything but Address 2 must be filled out to save a venue Other information is helpful but not required 1 Venue Name List the name as the PUBLIC would know it 2 Address 1 Street Address or if the Venue name is a hall of a larger building this line might be the larger building name 3 Address 2 Street Address continued or left blank 4 City Zip Country and State self explanatory 5 Phone Not required but strongly suggested patrons may need to call for directions 6 Fax Not required 7 Email Only put in an email address if you are entering one that will be answered when patrons email it with questions or concerns 8 URL Venue website if applicable 9 Time Zone the venue is defined under this will automatically calculate the TIME that performances begin and end and sales begin and end making the adjustment for different time part of the system 10 Description you may want to put in special directions such as second floor not accessible to those with physical handicaps main entrance closed due to construction or the type of venue it is say it is a listening room or a double decker tour bus F a Configuration amp Settings Venues New Venue Sholifwrem tickeling System and S h o Wa re hoding by Viionnsa lnc Wew Yenue Batch Ticket Printing E Bow Office El GA TouchScreen Ej Public Website ShoWare Sandbox Welcome lel
78. Currency Name e If you choose you can change to one of the other date format of change to a 24 hour clock Military Time Public Website Display Settings Int Shipping Allow International Mailing on Public Site Your Country Location Currency Symbol Currency Abbreviation Currency Name Date Format Time Format O United States US Dolar mmiddyyyy 12 hour Format ampm 24 hour Format military format Page 34 Settings for Ticket Search and Selection See Images following the text for screen shots of locations to fill in the following data These settings affect the public user on the website your Online Patrons only 20 Browse by location This is a feature that allows you to display information on the home page If you have more than one venue location where events happen you will be able to show them on your public web site by choosing a city This will filter the events and performances based on that specific venue You can also choose to show only venues location with upcoming performances or all of your locations independent of whether they have valid performances or not e To remove the Locations section of the left side bar all together see Display Options gt Locations 21 Jump into Section Detail on Public Site if Seat Map has only a single Section The system can be configured to go directly into the section detail that has the only available inventory this reduc
79. Ei Public Website Welcome to the ShoWare Sandbox Ticketing System Administration Currently Logged in User lellis Current Printer Choose your ticket printer change Upcoming Performances Quick Stat Sold Allocated red yellow 2 43 Perlormance Date Time Seals Sell Tickets Fieaf2 13007 at VisonOne Demo 1 30 2007 8 00 pen PST 1423 o Quick Stat for Performances Packages with Sales after 1 17 2007 0 00 AM PST today No Sales today Ticketing Provider In ti WisionOne Inc Business Development 6781 N Palm Phone 1 559432 8000 Suwe 120 Emait sales com Fresno CA 93704 USA Support Phone Mo Fr 3 00am 6 00pm PST 14559 432 8000 Fax 1559431 5082 Phone Alter Business Hours 1 888 779 8663 Emait support aiy 1 com ShowWaelM ticketing System and hosting by VisionIne Ine Page 50 2 2 1 Seat Allocation Types What are seat allocations A seat allocation blocks off the seats to all users except those you allow to edit the Events Performances They are only used in Reserved Seat Maps if you are not using a Reserved Seat Map you can ignore this section There are two types of Seat Allocation e System Seat Allocation Types These are already predetermined by ShoWare These are types that are being used by the SYSTEM These types many not be deleted but their attributes color of the seats the label that is shown on the web can be altered e Custom Seat Allocation Types An unlimited
80. M ias 24 LOCO e A A A A 24 A O o UOC A 24 Chant PMO I octal toca 25 Part 2 CONFIGURATIONS amp SETTINGS uscar 26 2 1 General System Settings sates So ssce ev aneonascniceuosasecnbanncecacesateeuts lt psesnaseecectetqnesarovaecacsoscetauaucuerecansasasteescuttecaseenes 27 A 28 TAO A NA RN O NR O 29 EMI CONNEN AO Nan EA acia 33 Public Website Display Settings Intl Shipping oooccccccncncnononononononononononanonananananoconncnnnnnononnnnnon a 34 Settings for TIcket Searencand Ceci ca 35 A A A a a cen a cen eene ce 36 Settings for Shopping Basket CHECKOUL cccccccsssseccecesscceceesececeeeececeeecceeeesecessuasecessunecesseneeessessecetseneces 37 Ticket Printing and Fulfillment Admin Pages cccccccccccecccccccccceeseeseeeeessueeeseseeeeeecccssesesseseseeeuuuueeessseeeeeeeeess 38 Save and cancel the action buttons On the bottoM oooocccnnnncccnncnnnnonnnnnnnnnnnnnnonnnnnnnnononnnnonrnnnnnnnnnnonnnarnnnnnnnns 39 ZAR DIS hv A a 0 8 ia 39 Featured EVENTS se tica es a ad 41 Upcomine PEO NANA AAA wins Laces ak AAA A agement A 42 EVEN SAL ia 42 Event Det ias nidos 43 UD CANONS AA Tu alee Sette sates Gee cee amen ecmaibe ue aasee Somes uasesaneaumiecesee 43 Other B hsv Fe 312 OptIONS cid 43 Zid Performance stes id adas 45 ZALLA Orderstatus DISDIAY A A ES A A eek 46 System Names Detectar its te iO aid UE EOS 47 ZAR MALO CANO NS io ci 49 2 2 BASIC CONT CULAUIONS dci 50 2D L oeat Allocation TYPE aia an
81. Nueva tribu Oklahoma Aquarium Productor Dep Cali RICO Suntours 101 E LaSalle South Bend IN 46601 US 123Main Sin eet Anpwhere SC 12345 US 5255 Triangle Parkway Suite 170 Norcross GA 30092 US 6781 H Palm Avenue Suite 120 Fresno CA 93722 US Calle 44 C rdoba 3 AR 300 Aquanum Brive Jenks OK 74037 US Calle Cali 123 Santiago de Cal 76 CO Calle San Jorge Shak erem kekeling System and Aa Tre Lii oF Bow Office E GA TouchScreen Ej Public Website Phone Email Fax Whaat F 559 274 9073 cristian muellenay 1 com F Er prothbat3igmad com A o andy bil com p F F 678 353 0000 promaterMhfecorp com F 678 353 0000 ww hhecorp com P 559 432 8000 kevinishe 1 com F P 3813655 F 3913656 PISIS 296FISH 3474 admin okaquariumorg F 918 296 FINS 3467 www ok aguar ong P productorcalical com F P F remener LAA Page 90 2 10 Venues Unlimited venues can be defined in this section of the ShoWare system Information for each venue can be entered and later edited much like in the Box Office and Promoters sections It is important to note the time zone of the venue as this will trigger what time zone calculations will need to be made so that the start times are correct in the system Please make sure the address of the venue is correct and that all information is entered completely because a map it link is automatically generated on the public
82. PST pre Sel A hnim Story MAS 121620081 12500 al Cloves VISITES ADON E 0 4 ma raua ied Page 10 1 1 Batch Ticket Printing The Batch Ticket Printing function allows users to print ticket orders all at once rather than printing each ticket order separately This menu offers numerous printing options including a drop down to select the printer you would like to use the ability to select mail or will call and print those batches separately the option to filter batches by performance code or by a date range management and utility options and more To print tickets you must have a printer installed The developers of ShoWare have chosen to partner with the top ticket printer manufacturer in the industry Boca Systems to integrate ticket printing with sales With this partnership ShoWare is your first line support for Boca Printers including their sales and installation Please contact your ShoWare Project Manager for more information on purchasing a Boca Ticket Printer Associating your Printer to ShoWare Please call you project manager to walk you through installing the correct driver for your printer After you have installed the printer you need to associate the ShoWare system with this printer To make the ticketing system and the printer talk to each other you need to click Change Printer from the left frame of the administrative screen When you click this a pop up will try to appear You must allow pop ups
83. Packages with Sales after 1 17 2007 0 00 AM PST today No Salles today Business Development Phone 1 559 432 8000 Emait zales 2 1 com Fresno CA 93704 USA Support Phone Mo Fr SD0am amp 00pm PST 14559 432 8000 Fax 1 559 431 5082 Phone After Business Hours 1888 779 Emait supporbity 1 com ShoWare M ticketing System and hosting by VisionOne Inc Shores bekeling Systern and Batch Ticket Printing E Bos Office E GA TouchScreen Page 76 2 5 1 Membership Settings General Settings 1 Allow Multiple Memberships per Patron When enabled this option allows a patron to purchase multiple memberships If this option is disabled a patron may only have one membership associated with his account Admin Pages amp Call Center nterface Settings 2 Allow Membership Purchase during Patron Creation When enabled this option allows A Call Center Box Office user to purchase a membership when they are creating an account for a walk up call in patron Public Website Settings 3 Allow Membership Purchase This option determines whether or not memberships are available for purchase on the ShoWare website 4 Allow Membership Purchase during Patron Creation When enabled this option allows the patron to purchase a membership when they are creating their ShoWare account for the first time If this option is disabled memberships can be purchased only via the membership links displayed on the ShoWare website NOTE
84. Printing Patrons amp Members Reporting Administration eeM Page 121 3 5 New Performance The New Performance menu enables the operators to enter the performance creation screens Here you will define the details of the performance including the event to which it is related the venue where it is held or departs from dates times ticket text pricing etc 3 5 1a Required Fields The first four elements that appear on the screen after you select New Performance are 1 Box Office A complete list of the box offices defined in the system during Configuration amp Settings for the Operators selection Make sure to select the Box Office that will serve as the main source of ticket sales for the performance you are creating this is normally the venue box office 2 Promoters A complete list of the promoters defined in the system during Configuration amp Settings for the Operators selection Here you would select the person or organization that is responsible for promoting the event 3 Events A complete list of Events previously defined in the system during New Event creation screens will populate this drop down Select the event that you would like your performance to be associated with If you have not created the event for the performance you will need to go back and create the event now 4 Venue A complete list of Venues defined in the system during Configuration Settings for the Operators selection
85. ROM THE PERFORMANCE START AND END DATE specified under the General Settings of a Performance Remember the tip above better to allow extra time than too little 4 Display on Web as Operator may mask the name of the Delivery method and offer a different name for display online or this can be the same as the Name 5 Sort Order Operator may define in which order the methods will be displayed on the public and Box Office screens Delivery Method Regular Mail Fee 3 Delivery Time 10 Days and 0 Hours Display on Web as Regular Mail Sort Order 0 Save Delete Cancel Page 60 2 2 5 Order Fees Order fees are applied ONCE per order if you are looking to add a cost per head then use Ticket Fees Typical Order Fees charged are for Call Center charging the customer for calling and using your services or Credit Card Processing This amount is used throughout the system and cannot be turned off in events or performances All fees can be waived in the Call Center Interface During checkout there are two types of order fees that will be charged to the customer Order Fee name of your choice and a Delivery Fee Both can be set to 0 the customer will see both lines with whatever monetary value you have assigned it There are two types of Order Fees e System Order Fees These fees are specified by the ShoWare system There is one ONLINE Fee that may be utilized under ShoWare System fees MAY NOT be deleted but the cost
86. SA El Oneway Promotion Regular Price Student Discount Code loon Description de Members Only 3 No physical tickets are printed gE Requres Permission Call Center System Discount Code FA Enforce Delivery Melhod Wil Cal see Discount Code Mangement for Details v gt x E nile ES z hitp z00ptix showare com admin PerformancePricingPasswords asp TitelHaupt Performance 20Admin amp Tiel Pe El Bow Office E GA TouchScreen Ej A 4412008 412008 1 00 pm 3 00 pen EST MOO400 CELA Miar Duck Tours General Admission Mail ard Wl Call Manage Discount Code Passwords amp Coupon Excluded Fees Included Fees Cost CON FMF ZT FEE 10 TAX 2 le E la 2 w o o z B eO e o fo 0 o o o o 0 wm fla fo lo o o 0 o o e p o o D o Page 133 2 Add Coupon The Add Coupon feature is an excellent tool for use in promotional offers It allows the system user to create a code that serves as a password for the discount code but offers several benefits that the simple password function does not a Coupons require the system user to assign an Issuer or a source for the coupon code This issuer can be used as a method of tracking the coupon code for marketing purposes You can find this tracking information by pulling the Redeemed Coupon Report Reports gt Marketing and Sales gt Redeemed Co
87. ShoWare Sandbox Welcome lellis rre in ee Bae ll goon Change Passwo Logon a See he Se el z Auto Scheduling using the following performance How Event Pricing Pelomance Code 182007 Date Time Locaton Monday January 15 2007 8 00 pm PST at VisionOne Demo Sale Start 182007 8 00 an PST Sale End 1 15 2007 200 pm PST Using AIX Werson 3 4 0 1 Staur On Sale Configuration amp Settings Delivery Methods Wal Cal Regular Mal Current Printer ET Choose your ticket printer 1 Auto Scheduler vall create separate performances over the date range and week day ntereal you specdy below Performance Range Recurring Weekly Schedule Stet Date 2 19 2007 EH S M T W TH Fs O HOKEE wm O E weekly O biweekly End Date 2119 2007 E New Package 3 Set the Sales Start Stop Options Next the user must determine when online sales will begin and end for the performances being created Auto scheduled performances can use the sales start and stop information from the selected performance or the user can define a custom set of days and times The Use Current Sales Start Stop Time amp Offsets option will chose times based on the offset time and date of the performance and is generally the option most often selected Events amp Performances Auto Scheduler Sho ares tickeling Syshen and Auto Scheduler E Batch Ticket Printing Epox office El GA Touchscreen Ej Public Website il ShoWare
88. TEST at National Harbor 6 1 6 1272 m Performance TEST TESTO61 209 BoxDffice Annapolis Promoter U United States Yacht Shows 1 1 GenetalAdmission General Comp 0 00 0 00 0 00 0 00 paid O General Admission Admission COMP Last Printed on 6 12 2009 2 34 52 PM PST by amyb Shipped or 6 12 2009 2 34 52 PM PST by amyb Access Control Ticket was scanned 1 time s Barcode 00000005535273 GA Ticket ID 113147 2 1 GeneralAdmission General Comp 0 00 0 00 0 00 0 00 paid T g General Admission Admission COMP Last Printed or 6 12 2009 2 34 52 PM PST by amyb Shipped on 6 12 2005 2 34 52 PM PST by amyb Access Control Ticket was scanned 1 timels Barcode 00000001131592 GA Ticket ID 113149 ITT o __ _ _ A enE Page 172 7 3 Accounting Finance The Accounting amp Finance reports provide all of the data necessary to settle daily box office operations as well as assist with larger accounting needs such as invoicing or credit card batching Different users and companies use different reports to match their accounting needs find the one that works best for you and your needs The following are examples of these reports Accounting amp Financial Reports Cashier Repor Reporting lo Sales and Rlelunds dunng a vet Penod of Time on a Per Box Dice Urar Level Includes Break Downs pes Individual Pageant Method Ed Doily Payment Report Y Sales arid Refund per Day and Payenert Method
89. Ticket Management Batch Ticket Printing Patrons amp Members Reporting Administration eee Page 140 Part 4 TICKET MANAGEMENT The ticket management menu offers a comprehensive list of ticket holds orders and fulfillment options Through this menu you can view and manipulate orders and holds without having to enter the Box Office Interface Note The list holds and list orders features are also available through the Box Office Interface New Package 5 Balch Ticket Printing E Box Office E GA TouchScreen Ej Public Website ShoWare ShoWare Sandbox Welcome lellis a Logoff Change Password Box Office Select a Box Office Current Printer Choose your ticket l printer Event Select an Event AR Venue Select a Venue Y Using A X Version 3 4 0 1 List Holds List Orders List Tickets to Print Mail List Tickets bo Print wikal List Tickets to Mail Batch Ticket Printing Patrons amp Members Page 141 4 1 List Holds Under the List Holds menu users are given numerous filtering options to search for holds in the ticketing system Note When we refer to holds we are referring to a block of tickets that have been reserved under a specific patron account or a hold category These are tickets that have not yet been purchased Holds are created through the Box Office Interface This is done by adding the tickets you would like to hold to your shopping cart ap
90. Website who have an expired single membership HTML is supported Page 79 Membership Expiration Email Subi From Email Address Message Email in HTML Format Membership Public Website Info Bar Info Bar Anonymous User Info Bar Non Member but active Patron Info Bat Member with Multiple Membershaps Info Bar Active Member with Single Membership Into Bar Expired Member with Single Membership Your Membership Expired Company Name _chimb lt body gt lt b gt Dear FirstName lt lt b gt lt b gt a Your Membership expired yesterday But not all good things must come to an end renew your membership today lt br gt lt br gt Renew your membership online lt br gt heritage Place Holders case sensitive FirstName Patron First Name Details Membership Type Details URL anenewhow s Renew Page URL Y Message Code must be HTML if enabled Allow Renewal on Public Site must be enabled Notiications are only sent for Membership Types in Status Active activated instanti br a lt b gt Membership Benefits lt b gt Purchase tickets al discounted price purchase tickets before general public and Lees more lt bo See Delak hd gt lt Ao lt hable gt Place Holders case sensitive Login Login Page Link Label Login Get Patron Signup Page Link Label Get a Membership AaDetais Pop Up with Membership Detads
91. abel Membership Info Member5hipT ypes Name of Membership Type ShortDesc Membership Type Short Desenplion SExprabonDates Expiration Date lt table width 1003 o align center gt lt tr gt lt td width 1004 lt b gt Attention Member lt b gt Your Membership Member5hipT ype Expired on ZExpirationDate Renewblowk 7 _ Place Holders case sensitive AMember5hipT ype Name of Membership Type ExprabonDates Expiration Date RenewNow Renew Page Link Label Renew now Save Cancel Page 80 2 5 2 Membership Types As explained above Memberships allow for you to have investors in your attraction venue Patrons can purchase a Membership Level or several if you choose to allow it see Membership Settings In this section you set up the benefits of being a member including the price and the number of tickets the member can purchased when logged in at the MEMAL discount price E msih Ticket Prada E Bia Dio E GDA Tam by hace E Pebl Work fh AA 7 vah Membersi p ypes ShowWare Sardlbor me w Lean Page 81 Creating a New Membership Type 1 Name The text entered here appears as the Membership Name on the Website 2 Call Center Box Office e Short Description The Short Description is used to describe the membership where the long description is not warranted e g listings e Long Description The Long Description is used to describe the membership in detail 3 Pric
92. activated and assigned monetary values in each performance Discount Codes apply SYSTEM wide so be careful not to make too many discount codes that are too specific For security reasons once a Discount Code is used by any performance it can NEVER be deleted TIP When creating a Discount Code use caution and ask yourself can use this for multiple upcoming performances Keeping the number of discount codes down will help with your performance creation and keeping the site clean throughout your use There are two categories of Discount price codes e System Discount Codes The REG Discount Code is utilized by the SYSTEM for INTERNAL purposes and may NOT be deleted e Custom Discount Codes The operators determine the nomenclature of these codes With every ShoWare installation the operator can define an UNLIMITED amount of these codes for usage under every Performance Pricing Again we urge caution when creating these so as to streamline your performance creation i gt dd A Fyri aed Sho Wa rat Configuration amp Settings Basic Configurations Discount Codes hosting by Vision ee Discountto de List Batch Ticket Printing El Eos Ollien 5 Public Webaite ShoWare Sandbox Create nes Discount Code LogofF O Pasenenwe System Discount Codes 8 Discount 3 Code Mame Requinoz alates Fill Do Hot Members Sor Current Printer o Permission Print Only Order BE Choose your ticket i ai REG Regum Pric
93. al salestary 1 com Batts Tikat Cristias Fresno CA 93704 USA Support Patrons amp Members Phone Mo Fr 3 00am 6 00pm PST 1 559 432 8000 Fax 1 559 431 5082 Phone After Business Hours 1 889 779 8663 Reporting Emai supporlS 1com ad Administration wid j x Page 111 3 1 List Event Categories Event Categories allow the operator to organize events for easier browser navigation The Event Category structure can have unlimited levels Events are assigned to one or more Event Categories You must assign every event to at least one event category so a general topic such as Events might be all you choose to enter here however you can group them how you see fit For example music venues may choose to group events by music category Rock or Hip Hop and Attractions may choose to group by offering Tours or Cruises You can also choose to eliminate search functionality by Event Category in Configurations Settings see 1 1 2 Display gt Part 18 Other Display Options You will still need to assign the event to a general category but the patron will not be able to search for the events via category ta Event Category List BB Watch Ticket Printing El ete El GA teacktisreen O Public webvite ShovWare Sandbox Diese nee Event Category enor wl adler Even Category 1 edi Aber gt et Coons 3 bd umh i eh Copey 5 eb Comedy E ek Correio 7 ef re These Let Performance j Ti
94. amount of these types can be created by you and other operators of the ShoWare platform Seat allocation types are always either the SYSTEM or the operator classifying the state of an individual seat in reserved seating sections of maps utilized in the system and assigned to performances Simply put this is a way to block off seats that will NOT be available for sale for SYSTEM reasons or custom needs Operators can select the color by which those blocked off seats will appear during display Another special feature of these Allocation types is HOW they display to your patrons online This is a way to mask the purpose and classification of WHY these seats are blocked off For example you may have an allotment always held for VIPS internally you want to see them but you may want the public to see these as Sold Out so they don t question these seats showing as unavailable rs Configuration amp Settings Basic Configumtions Seal Allocation Types Shoes tickelineg Systern amd shoWa re hosting by Vighomme Tine LNRM Seat Allocation Type List ee ee ee AAA ATA ShoWare Sandbox Create new Custom Seat Allocation Type Welcome lellis i Logoff Change Password System Seat Allocation Types H Name Display Color Show on Web As Allocated in Package CSCSCS Not Available Current Printer choose your ticket printer change printer 2 edi Allocated in Performance COCOCO Not Available
95. an account receive when they have forgotten their password Clicking on the forgot password link will tell the system to send the patron an e mail with their password reminder 4 Ticketsystem Phone Call Center Under every performance there is a performance status option where you can limit the sale of tickets to phone call only If a patron needs information about a particular sale or they want to purchase a ticket on the Public Web site there will be a telephone icon When they click on the icon the Ticket System Phone appears in a pop up window for them 5 Home Page Site Info This block of information shows up on your public web site in the lower left corner it displays your business information This should contain your Mailing Address All Phone Numbers Box Office hours etc Content must be entered in HTML Format This block of code will expand to accommodate as much info as needed Ticketsystem Mame Showare z aT tutabada Sia e E EN pra tacos the Sustem ar Woke YWebuite Tour Compani of Sence Name Privacy Policy Emal ticketingtshoware com Replace Email Place Holder Pokey Text see below Contact Email Address for Patrons that have questi Password Reminder Emad ticketing showare com From and Reply Email Address used hor System Er Ticketsystem Phone Cal Center 559 432 8000 Phone Number shown on pubke Web ste the Far Home Page Site Info bo Phone Hours lt b gt lt br gt Mon Fi am
96. and the date range their user account is active for An edit button is also provided so that site administrators may edit the permissions for any user at any given time At the top of the screen there is a large Create New User Account button This button allows you to set up a new user account and functions exactly the same as the New User menu option under Administration We will go through the steps of creating a new user in the next section 7 2 There is a total user count at the top of the screen In the event that your system has enough user accounts created to warrant sorting the department drop down menu at the top of the screen will filter user account results by department Create new User Account Filter by Department All Departments K Filter of Users 11 H User Name Name Department Allow Reprints Valid 1 edit amyb amy bruce ZoopT tx Yes 11 30 2007 12 31 2025 2 edt ebrumst EinBrunst es 10 8 2007 12 31 2025 3 edit eveh Eve Husler Box Office Yes 1 1 1900 12 31 2025 4 edit gwt V1 Graphical Department VisionOne No 1 1 1900 12 31 2025 5 edit mangold all mangold Yes 3 1 2008 12 31 2025 6 edt RAR nan coe ZoopT x Yes NN 2 22 2009 12 31 2025 7 edit ii sons Nicole Parsons Rams Head Yes 10 1 2007 12 31 2025 8 edit ramshead fAams Head Rams Head Yes 10 1 42007 12 31 2025 9 edt tdulaney Tara Dulaney Box Office Yes 17171900 12 31 2025 10 edt wendy wendythomas es O 12
97. arred sections above we will only be focusing on the area highlighted in blue a E r z A A Af pe A 20300 sve aoe Fico sos los sole std H3 34 mA a _ _ SC m mam mla 203 20 2 pr 207 E m 210 E ara BE 109 108 905 E rice is fod arid ttl m _ A Ee Section B A amp acia H El z ri Pik i A rhe OLE EZ Ed l 0 woz 60 OL 401 851 EDIL se ove aos os eos ou fine 104 STAGE Soction E E fe Section amp ES S 501 5 i 1 20 Bda ee Ae POC SOG Otc Foe fi SSS tl AE cop car or I ch SOL toc E T 41014 4142 Whealchar Section O ox Atara Exit ice I gt The blue highlighted section Section D could technically be split into two geographic locations sections or kept whole For training we will think of this section as one geographic location Page 95 We are trying to answer 4 questions for each section Number of Seats Reserved or General Admission Number of Rows Length of Longest Row las AIDIA Atte Wheelch e Q1 Number of Seats by counting on the image there are 42 seats e Q2 Reserved or General Admission clearly this is a reserved seating venue e Q3 Number of Rows as you can see on the image there are 3 rows e Q4 Longest Row
98. as a tool in settling credit card transactions the transaction report lists every system transaction in detail performance customer name payment method transaction total etc made within the date range and time that you specify If you need to do a transaction by transaction analysis of your accounting timeline this is the report you can use to compare them Your input is strictly based your output file will be in chronological order Image Note The green dashed line signifies a discontinuity in Annapolis Tickets Transaction Report the report data the actual Report Date 6 14 2009 4 41 04 PM report for this date had pages a Neier neanOn aus worth of transaction data Sale Date amp Time fincas eee dees o a aii es 101386 5 30 2003 8 38 45 PM Corse Enc 2 130 00 3500 735 00 AMEX Sale Webuser Food amp Wine Festival General Admission Fw 060609 6 6 2008 12 00 00 FM General Admission General Admission 2 101397 5 30 2003 9 39 19 PM Saul Jula 5 332500 250 433750 VISA Sale Webuser Food amp Wine Festival General Admission PAE 66 2008 12 00 00 FM General Admission General Admission 5 101388 53142009 3 36 54 AH Adame Mastin 2 144 00 500 149 00 MasterCard Sale Webuser Food amp Wine Festrralw ater Taw Package PET 6 6 2008 12 00 00 Po General Admission General Admission 2 101389 53142009 6 55 44 AM Clark Robert 2 130 00 3500 135 00 VISA Sale Webuser Food amp Wine Festival General Admission PW06060
99. at hom ball eh mora Mempo han dees pouth E southern rock us ds certaendy For pezala that hos iha rutas of Eg b Arh but nike thay ace too comme and meh something thet realy iu damh aod dety while bang over the top Gray kaaet Gat sas wild and enc psd whey Far Fans OF klasa Errar A Uron Stabon Nickel Desk The docenas Boya Page 114 3 3 New Event To get your system started you will need to create events To understand what an event is use the hierarchical example described below Event Category Events Performances Thurs Sun 40 Minute 10 00am Walking Mion Sat 1 00pm 75 Minute Trolley Tues Sun Ride 2 00pm Below is a screenshot of what a blank event looks like Prity lie MAA Chach Sytem Senirgu Displas Opera los Sat Options dci Ya O No tr orders cede des 0 ve 5 Ma Lavy Booting enabied hor Menten C Esp Booking tats 0 Days O Hous 0 Minutes belme the aicut tae Note Accra Fleinchona ae MOT appked to the Evet Listings Evert Dead Pages 01 Featured E veria Retdutora el be depleted lo al Portarnarica had des tlic Panel to Bac E eri Acces Parar The peed prep ell Ree abi ler al Pedra al de Ever Pal ae ip parten tspadien of the Acces Fiegiecton of the E vend nell Image Sein mage Av aitia Categones da tans m e SB Page 115 3 3 1 Creating a New Event General Information Name this appears in bold on the website and contains a link to the performances associated with it
100. athan Rocks 401 1520072 ot VisionDine Demo 1 15 2007 00 pen PST 25 i OCL Nathan Rocks A01 1620072 al VinonDre Demo 1 16 2007 8 00 pm PST S 0 0o CAAA Quick Stat for Performances Packages with Sales after 1 11 2007 0 00 AM PST today today Ho Sales Ticketing Provides inf WinoriOre Ire Burines Development 6781 H Faka Phone 14559432 8000 Sute 120 Emal iaer Loom Fresno CA 33704 USA Support P AA Pa PA PA A PARRA i 4 D Page 26 2 1 General System Settings General System Settings allow the users to set up Global parameters for the whole ShoWare ticketing platform ShoWar e e ShoWare Sandbox Choose your ticket printer FR Welcome to the Co Batch Tickel Printing A ShoWare Sandbox Ticketing System Administration Bes Oller e Currently Logged in User lellis Current Printer Upcoming Performances Quick Stat 3 Bia GA Tombtoreren E brem ec grey T ria sad hosing by Wikor eos Prablec Webasto Sold Allocated red yellow 0 0 al 0 0 Lal 1 4 a COC 20 0 es 0 O COC Peloima nce Date Time Sel Tickets Hahan Rocks 40112200772 a Vion re Demo 1 12 2007 8 00 pen PST Sell Tickets Nathan Rocks 40113200772 at VisornOre Demo 1 13 2007 8 00 pm PST Sel Tickets 9 Nathan Rocks 4011420072 a VieonOine Demo 1 14 2007 8 00 pen PST Sell Tickets CCU Test 2 ocutest002 at VionOine Demo 1 15 2007 5 00 pen PST Sel Tickets New Event 18200
101. atuses determine if the order needs to be PRINTED MAILED SHIPPED etc Every action performed in an order gets tracked and the ORDER DETAIL HEADER is updated accordingly For the purpose of avoiding patron confusion and the prevention of invoking questions from the patrons as they check their orders through their Online Account management you may display messages that are pertinent to your Patrons For example Although there is an INTERNAL need to see that a Mail order is Processing because it is not printed yet or not shipped yet the patrons online checking the order can be shown the COMPLETED message if they see processing they may think that their transaction has not gone through and that their ticket order is not completed Ask your Project Manager for further information if you are interested in changing the status name on the public website Configuration amp Setinga General System Settings Order Status Display hoi et behing System ane frosting by Wink Ores Tine ShoWa re Order Status Display Settings E Gatch Ticket Printing El pox office El GA Touchscreen Ej Public website ShoWare Sandbox Welcome bellis Logoff Change Password Settings only control display of Order Status oo lem Status on the Pubie Website Current Printer Statue Type System Name Show System Name Custom Name Choose your ticket printer Cider Status Periding O Completada change printer _ Onder Status Processing O
102. ave it listed TIP Be sure to set these up in the proper order the first time as these are system wide If you prefer to have Tax excluded and then a Surcharge change the first line to reflect this All reports pull based on the system name column So the report will pull whatever name you currently have in the first column for reports and then the second column and so forth see Reconciliation Report If you decide to switch these columns later while using the site the report heading will reflect the changes as will the performances so your reports will have the data in the correct columns but your headers will not match and you will not find it easy to understand backup data Types of Ticket Fees There are two categories of Ticket Fees and they act differently in the system and in reporting e Excluded Ticket Fees Excluded fees are visible in the Shopping Cart and are charged to the Patron Common external fees are Convenience Fee Surcharge and or FMF Facility amp Maintenance Fee e Convenience Fee or a Surcharge Service Charge of some sort is standard in the ticketing business so one Is already created You can change the name to match your business model but it cannot be deleted e Included Ticket Fees Costs Included Fees Cost are not visible during the Order Process and can be used for Internal Reporting only such as tracking of costs ShoWare Fees vs Your Fee etc or tracking tax if you want to show a final price to your cu
103. ayment method It lists dollar totals for tickets excluded fees and shipping for each payment method but does not break down individual orders or show any actual ticket quantities It can however be sorted by event or performance code in the event that the user would like to see payment methods for a specific performance It can also be sorted by payment date range This report can be pulled based on event performance and or time range If you select an event and your system allows mixed baskets you will not get any information on order based fees including delivery see red text warning on the actual report If you are doing monthly accounting not based on an event and want to get a summary of daily activity on an extended basis this is the report for you Note This report is available in both an html format and a csv download Annapolis Tickets Daily Payment Report Report Date 6 14 2009 4 26 13 PM Event Performances Event The Everybodyhelds Date Range All Time All Dates Calulated in PST Date Method Type Sales Refunds Total Tickets Conv Fee Proc Fee Order Fees Ship Fees Sum Tickets Conv Fee Proc Fee Order Fees Ship Fees Sum 11 26 2007 Credit Card VISA 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 11 26 2007 27 00 7 00 0 00 0 00 0 00 34 00 0 00 0 00 0 00 0 00 0 00 0 00 34 00 11 29 2007 Credit Card VISA 27 00 7 00 0 00 0 00 0 00 3400 0 00 0 00 0 00 0 00 0 00 0 0
104. blic Website ShoWare Sandbox Create new Venue Welcome lellis Cur rent Printer Choose your ticket lt lt Start lt Prev 1 Next gt Last gt gt par aS tt Venue Name Address Ebene Een l OEE SI a oe PARE NE 1 Adelphi Theatre Shand London p Using A X Version 3 4 0 1 Se Time Zone PST London LO WC2E GE map it F Edit Sem Hap New Seat Map General System Settings American Legion Memorial Stadium Time Zone EST 310N Kings p Charlotte Ni jc 20204 US map F Bane Conhiguralions Options amp Classifications __ Sida iatan A O Access Control Settings _ baalbeck festival baalbeck F Memberships Time Zone PST dekwaneh F e Edt SealMaps Hom Seat Hap bekas AL 361 LE map it Imaga Management 4 PEA Arual Festivals DekwanebSlaf street P 3854826 List Bow Offices Time Zone EST Etarhbab F 1582480 waa glebi 8k oom Ses Edit SeatMaps New Seat Map beirut 561 LB map it ious 5 CIRCUS Av Providencia P List Venues Time Zone PST 123 F WWW COC r ndel Mew Weruse Edt SeatMaps New SeatMap Santiago AM 6778802 CL map it List Seal sn 6 Concrete a Amphitheater 717 Power Street P 361 864 6065 scolficoncretestreet met Mew Seat Map Time Zone CS Corpus Chisti TA US map t F anana Corcietestieel ret Mew GA Seat Map Edit Haps Hew Seat Map Copy Seal Map x Page 92 2 10 2 New Venue A new venue can be created by this screen Appropriate fields are given which are the same as the
105. both sales and refunds on an event or performance level It can also be filtered by payment type or transaction date range The report includes break downs per individual payment method for ticket sales excluded fees order fees and shipping fees Unlike the Daily Payment Report you can only see a PER DATE transaction if you choose a particular date However if your batches for your credit card processor are for sometime other than midnight PST this is the report you should use Note This report is available in both an html format and a csv download Annapolis Tickets Reconciliation Report Report Date 6 14 2009 4 38 22 PM Event Performances All Performances Transaction Date Range 5 30 2009 8 00 00 pm 5 31 2009 7 59 59 pm Performance Date Range All Time Grand Total Method Type Sales Refunds Total Gy Tickets Conv Fee Proc Fee Sum Qiy Tickets Conv Fee Proc Fee Sum Credit Card AMEX 18 852 00 45 00 0 00 997 00 0 30 00 0 00 0 00 0 00 897 00 Credit Card MasterCard 10 654 00 25 00 0 00 67900 0 30 00 0 00 0 00 0 00 679 00 Credit Card VISA 33 209350 82 50 0 00 2176 00 0 90 00 0 00 0 00 0 00 2 176 00 Credit Card 61 3 599 50 152 50 0 00 3 75200 0 0 00 0 00 0 00 0 00 3 752 00 Total 0 000 0 00 0 00 0 00 3 752 00 Order and Shipping Fees Method Type Sales Refunds Total Order Fees Ship Fees Sum 0 00 0 00 0 00 0 00 Total Page 176 7 3 5 Transaction Report Generally used
106. can be defined 3 Display as Operator can mask the name by which that fee is offered this is what will show to the customer in their basket as a line item upon check out 4 Permission Required if option selected and fee saved a link will appear that allows the operator to select specific users who may employ this fee on orders this could be used if you plan to charge a specific amount say 3 for an exchange of tickets either seats or performance 5 Sort Order Specifies the Display Order of the Order Fees in the Call Center Box Office Interface if you do not charge anything normally you probably want to have one that has a priority of 1 and value of 0 Order Fee Name Box Office Order Fee Amount 0 Display as Box Office Permission Required O Only Site Admins and Selected Users are allowed to use this Order Fee 1 Specities the Display Order of the Order Fee s in the Call Center Box Office Interface Sort Order Save Delete Cancel Page 62 2 2 6 Ticket Fees Ticket Fees are LINE ITEM fees They are applied to EVERY TICKET selected in a basket through the public pages or the Box Office interface this is a per head cost traditionally referred to as a surcharge As we mentioned with Order Fees any fee can be waived through the Call Center interface There is a maximum of 3 Excluded Fees and 3 Included Fees in the system These columns will appear during the performance creation and in reports as you h
107. can be set to zero e Custom Order Fees An unlimited amount of these fees can be created by the operator REMINDER ORDER FEES are applied once to the entire order these can only be waived on an event level see Section 3 3 1 Creating a New Event j A A and S h oWa ref Configuration amp Settings Basic Configurations Order Fees hosting by viena Ie Order Fees List Batch Ticket Printing NN II TouchScreen Ej Public Website ShoWare Sandbox Create new Onder Fee Welcome lellis je Pas system Order Fees x it Name Amount Requires Permission System Type Sort Order Current Printer i Online Fee Processing Fee 200 Ho Online Order Fee 0 Choose your ticket printer EE l Custom Order Fees Using A A Version 3 4 0 1 tt Name Amount Requires Permission Sort Order gt 1 edt Call Center Fee Call Center Fee 2 00 No 1 General System Settings Base Configurations Seat Allocation Typer 3 edit Ho Order Fee No Order Fee 0 00 No 33 Discount Codes Payment Typez Delvery Methodi Order Fees Ticket Fees Banner Adz Options amp Classifications Access Conbrol Sethings Memberships Image Management List Bost Offices List Promoters 2 edi Box Office Fee Box Office Fee 0 00 No 2 Page 61 Creating a Custom Order Fee 1 Order Fee Name Name of a particular fee can be specified this can tell you internally how the money was allocated upon performance set up 2 Order Fee Amount monetary value
108. ccount will remain active Expiration dates are generally only set for seasonal employment or special access exceptions Department None v First Name Last Name Title Comment User Name Password Verify Password Allow Change Password Valid From 01 91 1900 Valid To 12 31 202 Page 200 8 Commission These fields are provided to define a commission base if needed for users who are selling tickets Commission base can be set as a percentage per ticket dollar amount per ticket or dollar amount per order Note Since every User has a unique authentication set of Login and Password the system automatically attaches a User with the orders that they create The commission basis can be set retroactively on the system 9 Default Order Fee Call Center For systems that make use of order fees this drop down assigns a default order fee to orders being created by that user This is great if you have separate fees and separate employees for your box office call center outlets etc This fee can be removed or changed before an order is completed 10 Call Center Checkout Options This feature allows the site admin to determine if a ticket seller using the call center window will be able to see the Anonymous Checkout option the Call Center Checkout option or both A site admin may want a box office employee to only have access to anonymous checkout and may want a call center employee to only have access to the call center chec
109. ce Marketing amp Sales HA Ad dla le Patrons amp Memberships WVisionOne Inc Business Development an 6781 N Palm Phone 1 559432 8000 Suite 120 Emait gales hy 1 com Custom Reporting Fresno CA 93704 USA Support i Administration Phone Mo Fr 3 00am amp 00pm PST 14559 432 8000 Faw RRALLA Se Phara diker Reinares Howe TIRRAL779 AREA 4 Page 156 7 1 Ticket Inventory Ticket Inventory reports are the reports that show any data relevant to tickets sales This includes numbers of tickets sold money brought in through ticket sales which seats are sold and to whom what delivery methods were chosen which seats have been made unavailable for public sale etc The image below shows a full listing of all of the ticket inventory reports available The following sections explore each report in further detail Ticket Inventory Reports Boxoffice Reports E Performance Report Detailed Detaled Report of valid tickets for Individual Performances Break down by Price Category and Discount Code Online Offline Today s Sales All Time Sales All Price changes are broken down in detail Shows Ticket Holds as well as Package Sales Fees and Cancellations are not included Unsold Tickets are included Performance Report Summary Summary Report of valid tickets for a wide Range or Individual Performances Fees and Cancellations are not included Unsold Tickets are included 4 Event Report Detailed Report of valid tickets
110. cket Management Page 135 3 7 Auto Scheduler The Auto Scheduler is a tool that allows the system user to propagate copy in mass a master performance over long periods of time Although the copy performance function acts in a similar manner it only allows the user to copy a performance once each time the tool is used Auto Scheduler allows the user to copy a performance multiple times generally up to 500 performances at a time each time the tool is used The steps for auto scheduler are outlined below 1 Select a Performance The auto scheduler can copy a single performance over a range of dates It cannot be used for Packages Performances scheduled by Auto Scheduler will have the same name time ticket pricing seat map venue and descriptive information as the performance you select The master performance can be selected by its specific Performance code or by Event just like the Copy Performance functionality Seat map structure and allocations are used for all performances Events amp Performances Auto Scheduler Gholi png beheling Syttem and ShoWare Events amp Performances Auto Scheduler cost hosting by Hoio Dn Auto Scheduler 2 Batch Ticket Printing El BerOMice El GaTeuchtcreen Ej public Website sre eb Schedule Ophore Dates Options Lreale The Auto Schedules Can copy a simge Performance over a range of dales i can mol be used for Packages Pericamarnces Scheduled by Aubo Scheduler vall have th
111. cket Pack ages birar Dardarmaaris n ml Faroe Topp Peleas Teka Pra a ed High School kdo Taam des Mr Tihai Pari sga 1 eb Hone Tock Tai ei cs dp Ti ek Hote eet Makh bibe Pra 1 ef Lerma Patrai h Hambera 1L ap Hola Spey Peparing m WM eft Hueaum Visio only 15 e HO 1 ap Pdo Venue 17 eb Spor I es Thare 14 ab Thasa Pai DD ef Tou Copy D bterret Ma E 100 Page 112 3 1 1 Creating an Event Category Event Categories have four pieces of information that determine how they are displayed in left navigation bar 1 Event Categories You have the ability to make your category either a main category or a part of another category a subcategory As you can see on the example above most categories are Primary but under Tours there are three sub categories Indoors Outside Riding Outside Walking 2 Event Category Name This is a name that the public will see and should be very easy for them as well as you to understand 3 Active You can eliminate a category from the website as well as from adding future events to it by disabling this option 4 Event Category Description This is displayed to the patron once they click on the category name It will appear below the category title on the top of the page Event Categories Primary Event Category a Event Categor Mame Active If Inactive All Categories beneath this Category will behave on the public site like they are inactive as well Wil
112. count code based on sales date range event or performance code 7 5 8 Membership Cashier Report This report is similar to the standard Cashier Report except that it only includes information on membership purchases 7 5 9 Membership Daily Payment Report This report is similar to the standard Daily Payment Report except that it only includes information on membership purchases and no orders Page 191 7 5 10 Donations This feature allows the user to search for donations made through both the public website and the admin box office interfaces It allows the user to search by donor name donation amount donation date payment method and user Once all necessary criteria are selected and the user clicks search the system generates a detailed list of donations that match the requested criteria You can click any of the names to get more information on that particular donor This is more of a search file than an output report No download is available at this time i 0 0 00 any amount 01 01 1900 E 12 31 202E mount O exact greater than less ane a today than lll Any Payment Method wv Create By Any Users Donor First 7 Donor Last Name Name Search Donations found 151 Value 2 075 00 lt lt Start lt Prev 123456789 10 11 Next gt Last gt gt H Name City State Amount Date 1 Dana Shakiba Annapolis MD 5 00 7 6 2007 10 32 51 PM PST 2 Sheila K Nelso
113. count codes will need to be created under Configurations and Settings gt Basic Configurations gt Discount Codes before entering the performance pricing screen 1 Each price category will be displayed with a Configure button on the screen and every price category will need to be defined with at least one discount code in order to complete the performance set up 2 Every price category must have at least one discount code defined as ENABLED so that Box Office users may utilize it AVAILABLE ON THE WEB so that patrons on public pages may utilize it and DEFAULT so the system knows which price to select first Any other number of Discount codes may be defined thereafter 3 Based on the set up and activation of EXCLUDED and INCLUDED FEES in your system fee fields will appear on this screen for value placement This is where you would define your convenience charges tax processing fees etc Coupon codes and discount code passwords are created and maintained under Manage Discount Code Passwords amp Coupons This feature will be discussed in more detail in the next section 4 Once all price categories have been defined appropriately the system will allow operators to proceed and COMPLETE the performance creation E Batch Ticket Printing E Box Office 3 GA TouchScreen G Public Website lt back Update Pricing Manage Discount Code Passwords amp Coupons Discount Code Name Ticket Price Enabled 4Y3lable Defaut nit Est pee
114. ction on your box office interface So if you have a GA section with 15 different discount codes with this option you will be able to see all available discount codes allowed for the particular performance listed At which point you will be able to set a quantity and proceed with check out This applies for both the box office and call center interface b Expand Price Categories and Allocations in Call Center for Reserved Sections by Default This is one of our latest features When you choose to expand price categories and allocations in the call center for reserved sections you will see an information block with all of the pricing and allocations This enables better viewing of price category seat availability so you can navigate if there are allocations or holds without having to go back and forth to different screens You can just go directly into a particular section and deal with those specific allocations Call Center Settings Expand Discount Code Selection m Call Center for GA Sections by Default Expand Price Categories and Allocations in Call Center for Reserved Sections by Default 7 Page 36 Settings for Shopping Basket Checkout See Images following the text for screen shots of locations to fill in the following data 25 Max Tickets per Basket Here you can choose the maximum amount of tickets a ticket buyer will be allowed to purchase per basket e We guarantee the system for 100 tickets or under in a basket T
115. d Membership Renewals will be affected Membership can be purchased E Online Membership can be Renewed m Online Send Member an Email when Meaberhio Excred Auto Enroll New Patrons into this Membership nable this Opti Important Read Notes at the end of this page carefully before you enable this Option Membership Duration 112 Months Note Changing the Membership Duration for the Membership Type will NOT affect the currently active Memberships of this Membership Type Orly NEW Memberships and Membership Renewals will be affected Status Active Membership can be Purchased and Renewed Expired Existing Memberships remain Active but can not be Purchased of Renewed anymore Inactive Existing Memberships will be expired irreversible ion Please read carefully e New Patrons will not get charged the Membership Fee when auto enrolled but existing Patrons vel have the option to Buy this Membership e Allow Membership Purchase During Patron Creation disables Auto E nrollment for new Patrons created on the Web and or Admin Pages e If All Membership Types ate set to Auto Entroll the message There are no Memberships available to be purchased will be shown in the New Patron Setup Screen but It wil Auto Enroll the Memberships e Purchased Memberships during Patron Creation take precedence over Auto Enrolled Memberships IF the System is set to disallow multiple Memberships If the system is set to disallow m
116. d can see the events that you have selected and are active in that category 9 Number of Events per Page how many events would you like showing up per page under each category NOTE If max per page exceeds max of upcoming performances you will see paging system at the bottom that says 1 2 3 last 10 Event Display Style maximum number of upcoming performances to display e List Name Only this will display the event and looks similar to a performance listing e Detailed Name Image and Description this would look like your featured events only under each category 11 Event Sorting Like the featured events you can choose how events are sorted e By Performance Start Date e Alphanumeric Upcoming Performances Show Upcoming Performances Max of Upcoming Performances 100 Number of Upcoming Pertormances per Page 10 Option also applies to Search Results Keyword and Date Event Listing Number of Events per Page 15 Events Display Style Detailed Name Image and Description Y Li Events Sorting Alphanumeric hd Page 42 Event Detail 12 Number of Performances that Trigger Calendar Display For example you have a tour that runs for 3 months on Friday Saturday and Sunday or a play that runs 5 days a week for 5 weeks using a Calendar display is a great way to simplify how the customers find the performance on the date they can attend your event e When you have a number of performances
117. d discount code of an event The main reason to use the Event Report rather than the Detailed Performance Report is that ONLY the Event Report shows a column for each excluded fee and tells you how much was charge per enabled discount code for that event The line totals in the Event Report include the face value of the tickets sold along with all the excluded fee revenue collected ShoWare Sandbox Event Report Repeat Data 12712009 149 9 PM Event Petomence Coca Cola Shootout Sales Date Flare Al Time Pelomance Die Flare Al Tire Conos Price Cotegomea Vet Dho Daai pa Evert Vez Aspat Typa Orire ad Oira Dederi Coca Cola Shootout Prce Category Discount Code Ticket Price Conv Fee Fac Fee Tickets Sold Total PI Rapis Pace REG 120 00 120 1250 5400 175 300 00 Pr Regula Pree REG 5400 726 300 00 Pi 5400 1776 300 00 P Regulw Pece REG 100 00 10 00 1250 32000 437 500 00 PAI Regular Price REG 3000 107 500 00 P 3000 337 500 00 P5 Regis Pros AEG HS 00 ED 150 1500 1121800 00 PSI Regular Price REG 1600 120 000 00 PS 1600 170 000 00 PE Regis Pace REG 50 00 6 00 1250 08 19 188 00 PES Regula Prce AEG wa 319 106 00 PR im 19 108 00 Total Alita pi Price Calegory Totals Price Category Discount Code Ticket Prica Cone Feos Fac Fos Tickets Sold Total Fil Peguy Paos HEG naw fiw 15 it 172 300 00 PI Regular Price REG 5400 776 300 00 Pi 5400 726 300 00 F Repir Price REG 3100 00 110 00 15 3000 127 500 00 PPI Regular Pr
118. d the order and may want this to show to the public as Canceled and Refunded to prevent customer confusion f Canceled and Refunded you have completed all steps to cancel and refund the ticket through ShoWare Remember to hit SAVE if you have made any changes and want to keep them Page 47 Settings ony control display of Order Status or ltem Status on the Public Webeita Status Type System Name Show System Name Custom Name Order Status Pending O Completada Order Status Processing O Completado SSS ee ee eee SSSI SSS SSS SSS SSS SSS SSS SSS STS SS STS SSS SSS SST SSS eee ee ee E e a e Page 48 2 1 5 Ad Locations The ShoWare template can accommodate Banner ads Locations determined during the Look and Feel designing phase of the project are enumerated here Please consult your Project Manager for appropriate specification of the number and placement of those locations during the designing phase of the project New ad locations or the change of a Location Code require changes to the Public Site and must be done by the ShoWare Developers a customization fee may apply to any changes This customization may cost money so it is strongly encouraged that you determine the sites and finalize everything before approving the style of your ShoWare site g i j AA ShoWa ref Configuration Semings General Sym Settings Ad Locations Roing Ey Milano Te amp Batch Ticket Printing E Bos Offic
119. den Sala Burano E aS te cy Configuration amp Settings Venue Copy Seat Map SholW treo ticketing System and s Batch Ticket Printing El Bow Office E GA Touchscreen E Public Website ShoWare Sandbox Welcome lellis Venue VisionOne Demo Source Seat Map 1 me a Select a Seat Map Current Printer New Map Name Za Choose your ticket eb Map Description Demo Test AG i _ ap Lewis Internal Use Only GENADMIM Linka Test Using A X Version 3 4 0 1 7 dior pin E reserved with 2 sections Small Test Continue gt Page 109 ShoWare O apa by Vis Batch Ticket Printing i Bom Office E GA TouchScreen Ej Public Website ShoWare Sandbox Welcome tellis Hew Seat Map 11 Curent Printer Chick Continue to modify the new Seat Map Choose your ticket Lat printer m_a 4 0 1 ka Page 110 Part 3 EVENTS amp PERFORMANCES Events amp Performances is one of the most important modules in the Admin menu Operators are given the tools to put their shows on sale for the public or internal sales Additional tools are provided including the Auto Scheduler propagates a master performance over a period of time and the Copy Performance Function allows the operator to copy information from a previously built performance on a single performance basis changing details so the new performance is accurate The New Package tool is also provided if e
120. dress Linta Eks edt this address Continue gt lt back Page 21 Billing Information It is vital for you to have billing data for your patron consistent to that of their credit card company for security reasons The matching of the zip code can significantly assist when disputing chargeback claims To check on the address matching the system can be enabled to verify the Zip Code for you In this case the credit card will not be processed if the zip code provided in the billing information does not match that on record with their credit card company In each order that is paid by credit card there is a Credit Card Transaction and Refund Transaction History To see this scroll down in the order detail and you will get all the information on the credit card transaction see Ticket Management gt List Orders section 4 2 of this manual The system will always check for zip code and street address matching but will not reject the order to have the zip code matching be set as a requirement You can either edit the patron account by clicking edit this address or you can create a new address for the account specific for billing by selecting the add new address button After the address is approved or adjusted you enter in the payment information Like the Anonymous Checkout Option you can swipe a credit card at this point or manually enter in the card information You can also choose a Box Office Payment Method at this
121. dress and supply a password along with a password reminder 1 Email In the default Terms of Use it is stated that all patrons will be contacted by email in the event of a change to their reservation performance time event date etc this is the easiest form for contacting your patrons so it is highly suggested that you gather this information 2 Company If the account is associated with a business then you would enter the company name in this field 3 First Middle Initial and Last Name starred fields are required to identify the patron 4 Address Lines 1 2 accommodate the patron s physical mailing addresses Keep in mind that the address specified here is by default set as their primary delivery billing and payment address Once the profile is created additional addresses shipping work etc can be added 5 City Country State and Zip Code a continuation of the address fields 6 Primary Phone Number is a required field to offer both system users and patrons an immediate method of communication We cannot stress enough the importance of collecting a contact phone number as this information will be vital in the event of a cancelled performance event or location change or credit card issue 6 Fax cell phone and work phone fields are also provided for use as seen fit by users and patrons alike 7 Patron Classifications Available patron classifications are visible at the bottom of the screen for
122. e Pe aranda Date Pinga Al Tee Sales Charmed Espa Dir Ho Show Tobe Panes Yer Set Comp Paymari Tickets to 000 Yes Show Today s Saler Yet Show Unsaid Tes Hoki Espa Dis e Cale Petiomanoe Ticket Prog tor Tichet Packages Mo A Chibe Siop TARTINE N pm a Ora Uried Shoo Daina 45 000 Tria Frite Caio hiiia ur P1 Bagahe Prw Tidar P2 Regia Poo Theia Mieri Tee een Pros Catepory A Proa Pi Tgi Pra 10 0 Pl Begia Proa ns A Chinas Shop MITAD pa a Dor Uded School Daina 445 001 1 207 2008 tore Price Category ee tary e Bepi Prim Biat F2 Begel e Pros scan Usa Teri Pree Cater Estat Pree Pt Baga Pros 13 oo 2 Begia Pr 15200 A Chbmas Shery or DD pm el Con Ulead echoed Datst ASOT 1271 200 mo 10 69 Eip 190 ba 1a ara T p Tio 0 15 TES era a is a ge AAA 155 aTa 000 300 w00 000 Taia Poteral qa 100 04 114 46 50 TWh TT wo kei moo Ha Page 159 7 1 2 Performance Report Summary The Summary Performance Report is very similar to the Detailed Performance Report It offers the same kinds of parameters and filters but instead of giving the user a specific sales breakdown it gives a one line summary of ticket sales The columns included in the one line summary are based on the filters selected and the report will list a separate line for each performance included ShoWare Sandbox Performance Summary Report Sales Dato Range Al Time Petiomance Dae Hare Al Time sn o
123. e This is the dollar amount a Patron will pay to purchase the membership 4 Number of Allocations The Number of Allocations is the number of tickets a patron with this membership can purchase at the Membership Price see ShoWare Memberships Overview 5 Membership can be purchased Online This option determines whether or not this Membership can be purchased Online 6 Membership can be Renewed Online This option determines whether or not this Membership can be Renewed Online 7 Send Member an Email when Membership Expired This option determines whether or not to send the expiration email when a Membership expires See Membership Expiration Email 8 Auto Enroll New Patrons into this Membership This option determines whether or not new patrons are automatically given this membership e Please note the following e New Patrons will not be charged the Membership Fee when auto enrolled but existing Patrons will have the option to Buy this Membership e Membership can be purchased Online see above disables Auto Enrollment for new Patrons created on the Web but not for Patrons Created via the Admin Pages Call Center Interface e Purchased Memberships during Patron Creation take precedence over Auto Enrolled Memberships IF the System is set to disallow multiple Memberships e Auto Enrollment is still triggered if the User purchases a different Membership during Patron Creation causing the creation of TWO active Membership
124. e depending on the width of your screen you may or may not see the following buttons easily to find them use the scroll bar on the right side of the navigation frame to scroll down Hold Lookup hold searches like orders can be completed both through the admin screens as well as through the Call Center Interface for more information on the order screen and information see Ticket Management gt List Holds section 3 1 in this manual New Donation if your system has the Donations amp Memberships Module enabled then you will have the ability to process donations through the Call Center in addition to when the Patron Account is created the settings for donations can be edited by the site administrator further details on this can be found in General Settings gt Donations section 1 6 of the manual Page 13 1 2 2 Middle Frame Information Window Performances that are valid in the system will display in the main information window middle frame If there is only one performance that matches the criteria the screen immediately below is skipped and you can continue onto the next step Otherwise you will click the reserve tickets button to select tickets for the performance of your patron s desire ATA A TT 3 x j s A Y Cany emi isea biss k Wma m Teasel wa Fite ech che fom Todas Peron Paros Mende Londap Divas lookup Hdi L tash cage Ham Donain Performances Season Packages Search Results tie suyra ML fee Stet e Pr
125. e E GA Tomchtoreen Ej Public Website Ad Locations ShoWare Sandbox ieste rew did Location of Ad Locations 4 ra Choose a ticket a Location Code Hame eds sah ate 1 echt Oot advedize gt ada 123 leat z 2 edi Find Sample do not delete 4 edi HT dich Note New Ad Locations or the change of a Location Code require changes on the Public Site which have to be done by VisionOne Inc Create new Ad Location of Ad Locations 4 Location Code Hame A edi 003 advertise En A eS hein A lie Mie A Note New Ad Locations or the change of a Location Code require changes on the Public Site which have to be done by VisionOne Inc Page 49 2 2 Basic Configurations Basic Settings Configurations for the system control the inventory and how it is processed and handled by the system It takes control of blocking off seats in Reserved Seating sections Discount Price codes Payment Types Accepted Delivery Methods you will offer Order Fees Ticket fees and Banner Ads can be specified in menus that follow ShoWa re 1 oe pa oe Home ShoWare Sandbox Welcome ellis urent Printer Choose your ticket printer Using A X Wersion 3 4 0 1 General System Seblings Seat Allocation Types Discount Codes Payment Types Delirary Methods Configurations amp Settings Basic Configurations ShoWares ticketing System and lira ky A a line Batch Ticket Printing a Bos Office a GA TouchScreen
126. e Ho Ho Ho No 1 printer Hamy erritar gt okt MEMAL Member No Mo No Yes o Ay aa ae A Allocabiona Using Asx Wersion 3 3 0 x ie RRA Custom Discount Codes re Shar trega m7 Discount Ma Requires Forces Will Do Not Members Sot Enabled Base Configurations s Code Permission Call Print Only Order 1 Saak ARA Ta i edi 300 TITTI Yes Egt No Mo Mo Yes Payment T i y yE 2 ah 350 350 Ho ves Ho Ho o es Copla Melbodz Order Fast 3 edi 375 375 Ho Ho Hao Mo o ea Tithe Fasi Banner Ack 4 edit 400 400 Ho Ho Ho Mo Tes Oplion amp Clinsficaliora ee Central Setting 5 eda 50 So Yes Echt No Ma Ma o Tet ce Contr thang gt Permissions Merniberihipr Donations Settings E d ADLT Ahah Ho Ho Ma Ho g Yes i Marnagernent Tan 7 edil Child Children Discourt Ho Tes Ha Ho es List Box Offices Under 31 a edil FOT Fotis Ho Ho Mo Ho D es Warnes Page 54 Creating a Discount Code Custom Discount Code ATTRIBUTES Every Discount code has attributes associated with it An operator can determine 1 Discount Code Designation Mainly a short form of how it is denoted throughout the system That value appears on Confirmations of orders and Order Detail screens an abbreviation 8 characters or less Ex CHILD 2 Name Usually the longer designation of that particular Discount code for more intuitive interpretation of the above stated code a descriptive phrase Ex Child 12 Under 3 Group Groups are mainly used
127. e actrve for Online Sale only Upcoming Peformances Show Upcoming Pesformances F Max 3 of Upcoming Peiformances 140 Number of Upcoming Performances per Page 10 Option also apples lo Search Results Keyword and Date Event Listing Humber of Events per Page 15 Events amp Performances Events Display Style List Name ori y Tirbet Mananement mos A AA i iene Page 40 Featured Events If an event is not featured it will not show up on your ticketing home page It will still show up in the category it is assigned but not on the main landing page 1 Show Events Featured choose to show featured events or upcoming events on your system 2 Max of featured events how many events you would like to show on your public web site home page 3 Number of Featured Events per Page How many you would like to appear on each page NOTE If max per page exceeds max of upcoming performances you will see a paging system at the bottom that says 1 2 3 last 4 Featured Event Sorting how you would like the events sorted for the online patrons e By Priority this will give you a space on the event creation page where you can enter 1 999 to have them appear in whatever order you determine upon creation or at anytime while the event is active e By Performance Start Time the system will place the featured events in chronological order Under the event screen will be an NA not available to show you that you
128. e billing or appropriate reports under reporting FOR YOUR INTERNAL PURPOSES ONLY 33 VisionOne Only These settings that can be changed ONLY by the developers of ShoWare VisionOne In here we have the credit card information and other sensitive system information Save and cancel the action buttons on the bottom Be sure to save everything you have changed You will receive a warning reminding you that this is a live site and your actions will affect the live site in 1 to 2 seconds Any customers online at the time will be affected by the changes you made but it will not interrupt their purchasing of tickets from you Anytime you change anything in ShoWare you will need to SAVE or CANCEL Do not use the back buttons to navigate and remember that if you don t hit save and click back your work will be lost and you will need to start over from the previously saved settings As a means of saving space the VisionOne Only section of the General Settings have been condensed in the image below You can see the full data on your General Setting and ask your project manager about any of the data Ticketing Provider Fee Used for intemal reporting purposes only ShoW are Online Ticket Fee ShowW are Online Combo Package Fee Sho are Offline Ticket Fee Sho are Offline Combo Package Fee Credit Card Settings Seat Exchange Feature is restricted Throttling Enabled Performance Suto 5 cheduler Limit Max of Tickets per Call Center
129. e same name lima baket pieng seaimap venue and desonpiree nfomahon as the B Choose your ticket pelomance pou select below printer E change printer TAA hue adan al es Saat Mao ave used Ay al Feta Current Printer Using Asx Version 3 4 0 1 T Perfoenance Code 182007 Configuration amp Settings OR Event Select an Evert Litt Event Cabegoriaz Lt Event Tau cano create mare than 10 perlcamances vath one pars ol the above slapt Please contact WinonIne H you need the abiiy lo citate New Ewent an Litt Performance Puck woes Hew Performance Copy Performance j Package Corina gt NN 2 Set a Recurring Schedule At the top of the screen the user can view the general settings of the performance to be propagated It is recommended that you verify that all information is correct before moving forward Performance date range selectors and calendar icons are provided for use in choosing the first and last date that the performance needs to be propagated The user must then also select which days of the week the performance will be available as well as whether or not those performances occur weekly or biweekly Do not be concerned about possible unavailable days or dates you will have an opportunity later in the process to Blackout dates Page 136 Events A Performances Auto Scheduler Auto Scheduler Be Batch Ticket Printing El Bow Office El GA Touchscreen FE Public Website ShoWa re
130. earch and Reset Search Form are provided as action buttons on the bottom Create New Performance amp Incomplete Performance Packages quick links are also provided at the bottom of the screen Note A Performance has multiple configuration steps If a step is completed but the final step of Performance configuration is not reached that Performance goes into an Incomplete status The Incomplete Performances Packages button functionality will assist operators in locating those performances and proceed with the set up from that point Events A Performances List Performances Packages Shores tickeling System and Perform ances ip ack des En Batch Ticket Printing El Bos Office E GA Touch creen Fj Public Website ShoWare Sandbox 4 r J Performance Package Code eS Category ka tinea sie feet Performance Date E today Promoter v Event W Eal Booking Any Yes No Current Printer Choose your ticket Venue tal Keyword Exact Phrase O Alwords O Any Word oh Types Performances and Packages Ary amp No Restriction wal Using A X Version 3 4 0 1 X O Status Internal pl O Include past Performances List Evert Categories Search Reset Search Form Create new Perlomance Incomplete Performances Packages List Ewents Hew Ewent List Performances Packages Hew Performance Copy Performance Pack age Auto Scheduler Hew Package Ticket Management Batch Ticket
131. ed will be in the queue list and orders that have not printed from this batch will be in the Not Printed list The Export List buttons provide a comma separated list of the order numbers The OK and FAIL buttons are used to clear the Batch Print Queue by manually confirming the printed status of an order Orders that are manually confirmed OK will be moved to the Printed list Orders that Page 148 are manually confirmed FAIL will be moved to the Not Printed list and require reprint permissions to print that specific order 5 3 Printed Batch Log The Printer Batch Log displays the current batch status of batches printed within the last 24 hours Batch Number Batch status date printed user printed number of orders and number of orders printed are all displayed The user can view the details of this batch by clicking on it Batch Detail Window When the user selects a batch listed in the printed batch log a pop up window opens that displays the order selection used to compile the batch order count and list of order numbers sorted by order number orders printed count and list sorted by print date and time orders not printed count and list of orders orders failed count and list of orders orders spooled count and list sorted by spooled date and time orders alert count and list of orders sorted by order number and the orders in a CSV format for export Page 149 Part 6 PATRONS amp MEMBERS In the Patrons Members menu sys
132. en EJ Public Website ShoWare Sandbox Welcome Ln aaa Patron Paton Type O Aryl O web O Call Centes Current Printer z Choose your ticket Fist Hame Phone Number L tal Last Name Zip Code i fics ae Names a Created E JES toda alime by Ary Users v sing Asx Wersion 3 4 0 1 r 7 t today alltime 7 a a Last Updated E E today by Any Users v Membership Filters a A East ecus neces Member ay Member Non Member Ticket Management Membership Type Any se Batch Ticket Prin l pa a Membership Type Status 5 ary O Active Expired Inactive Membership Status Ary O Active Suspended Membership Created Date E I Fa Membership Expiration any O Not Expeed Active Expired Search Reset Search Fionn Create new Pabron Page 151 6 2 New Patron Member Under this menu new patron accounts can be created Below we will walk you through the steps of creating a patron account Patron Type There are two different categories of Patrons Members e Call Center User These are patrons that prefer to call in or come in to visit the physical box office or establishment and purchase their tickets They may not have a valid email account or web access If this option is selected then the number of required fields on the screen is reduced e Web User Patron These patrons traditionally create their own account online They must provide a valid email ad
133. er of venues listed per page in the View Venue Listing page 17 Number of Performances per Venue per Page When the patron chooses a City online this will decide how many events per City are listed per page If the maximum per page is exceeded with the number of performance for that City a paging system is displayed so the patrons can navigate Other Display Options 18 Checking any of the below boxes will enable that search function in the left navigation bar All none or whatever you choose in between can be enabled this is your site e Show Search Box e Show Event Categories You will define categories under Basic Configurations e Show Calendar Any date that has a performance will be featured in the calendar along with a link where the patron can click and see what is happening on that date e Show General Information You input the general information under the General Settings gt General gt 5 Home Page Site Info Page 43 e Show Link to Reporting The reporting function is for promoters to log in and track only sales you have permitted them to see For information on how to set up Promoter Logins see Reporting Users Remember to hit SAVE if you have made any changes and want to keep them Event Detail Number of Performances that Trigger Calendar Display 20 Number of Performances per Event per Page 1 D Locations Show Locations Venues City State Number of Venues per Page 25 Numbe
134. ereen Ej Public Website Auto Scheduling using the following performance New Event Pricing Pesfomance Code 182007 Date Time Location Monday January 15 2007 8 00 pm PST at VisionOine Demo Sale Stat 1 8 2007 8 00 am PST Sale End 1 15 2007 200 pm PST Status On Sale Delvery Methods wil Call Regular Mail Select the locabon on the ticket stock where you would like the Performace Date Time to appes and how pou would like the Dates Time formatted Specty Performance Code Definition List Ewer Cabegories List Everts A Maw Event Date amp Time Printing Format amp Location A Rare Ticket Date Tinie Fit Location is al Copy Performance Package Date Time Formal 1 15 2007 8 00 pm PST The sabeko of None Ay Fh Locate w Date Fomal maan iba e Tadei Cy bner wd nol be changed Hew Package Ticket Management Performance Code Definition pe Ee Example Prefix mytest Sulfix A Performance Date 12 31 2005 Performance Code mptest1 23120054 Patrons amp Members i Performance Code Definition z A e Reporting i 7 Review amp Create As a final step the user is giving a listing of all the performances to be created Make sure to thoroughly review those performances before you move forward You will see the button to CREATE Performances at the bottom of the screen Once the user clicks this button they receive a pop up asking if they are certain that they would like to move forward Remember it is very easy
135. es the number of clicks your patrons make if there is only one section from which to choose tickets 22 Prohibit Gaps Reserved Seating This is to reduce the occurrence of orphan single seats Customers will be required to order contiguous blocks of seats 23 System Password Use Enabled amp Access Password One of 3 that can be configured in the system this is the first one and is on a global level This password will grant access to protected events and performances if system password use is enabled The password will work in addition to the event which is the second level or performance which is the third level of passwords Settings for Ticket Search and Selection Browse by Location 5 Shaw only Locations with upcoming Performances O Show all Locations Jump into Section Detail on Fubbe Site it Seat Map has only a single Section Prohibit Gaps Reserved Seating Systern Password Use Enabled Access Password Page 35 Call Center Settings See Images following the text for screen shots of locations to fill in the following data 24 Call Center Settings when these options are selected It will expand Discount Code Selection in Call Center for GA Sections by Default and it will Expand Price Categories and Allocations in Call Center for Reserved Sections by Default a Expand Discount Code Selection in Call Center for GA Sections by Default For your GA sections we have the ability to expand the discount code sele
136. f your ticketing site the Call Center Interface consists of three frames top frame for searching middle frame for displaying information bottom frame for your basket and completing transactions All three of these frames are always present but may be minimal in height depending on what functions you are currently completing Call Contes Wisdom latarmal I spirter x Tam Parr o pei lime Pra Cay Demi chansa Vi w Venas 1 irai feet Fis Grat tiem hra Leda Pla ota Panin dead dape Miihe odio Hooded Lona gy Bee Dima Event A rss tory Poulesnsos Dale JILDT ada i Creatas tip pais e ll AA Galen Laird 2 See 1471000 500 pa PS 1 Palunaa Code M451 5120001105 Vemar Dira inde Soto Doet Seat hiap Petare kri Dave Passe Seating Maree Tee D n Dedvewey beibi Hia ai d Ea Taba Arcen Hera thon Emi Dodo v Lead Mp Quai Pek 11555 w J ag iy bye The becomes Code ly w Da Y inha Section pe E Sesh Aval Proa Farge Como Fee d Fac Fea 101 100 a array 4 ai 1 00 peli piaig woni ee iat ED dash OO ae baat O MOTA re Soar Ej teh FA pci a 104 fen rem A 50 mah AO pole paai 1w n e er BS ink 1 E cer pa out 201 er aair w man 1 beka tay 200 EEFT al EA LS oo belsch paa i Page 12 1 2 1 Top Frame Information Window ATA Winderet Internet laphorer Search Filtering Options For ease of use there are buttons that can help you speed up the selling of tickets A performance can be selected by utilizing the specific Performance
137. fields are HTML capable 6 Screen Text 1 before Donation Amount Selection 7 Screen Text 2 after Donation Amount Selection 8 Donation Detailed Information Pop Up from Donation Screen 9 Donation Confirmation After Donation was made Donation Confirmation Email Fields in this section will allow the operators to personalize the confirmation email to the donation made by the patrons 10 Subject Subject of the email sent to the donor 11 From Email Address Email address where the confirmation email is going to originate from 12 Message text field to allow personalized message to donor 13 Email in HTML Format if enabled message Code must be HTML to allow structures and formatting SAVE and CANCEL are the action buttons on the bottom Page 85 General Settings Minimum Donation Amount gi Maximum Donation Amount gg No Maximum Allow Custom Donation Amounts 7 Labet Other Preset Donation Amount 1 19 0 Not Set Preset DonationAmount2 25 q Not Set Preset Donation Amount 3 509 0 Not Set Preset Donation Amount 4 75 19 Not Set Preset Donation Amount 5 100 9 Not Set Preset DonationAmount6 g0 i Not Set Admin Pages amp Call Center Interface Settings Allow Donations During Patron Creation E Public Website Settings Allow Donations E Allow Donations During Patron Creation E Requires Allow Donatons Donation Page Layout on Public Site Screen Text 1 before
138. for a single Performance who s Tickets have to be mailed will Call or Print Home Orders are NOT included in the Report 4 Tickets to Print Will Call Will Call Tickets to Print for upcoming performances within the next 10 Days Access Control Ticket Data t Download AC Codes Download Ticket Data for a Single Performance to be used with ZoopTix LLC s Access Control Solution Upload AC Results Upload Ticket Scan Results generated by ZoopT im LLC s Access Control Solution Page 168 7 2 1 Ticket Buyer Report The ticket buyer report outputs all ticket buyers for a single performance The report is pulled based on performance code and includes the Patron s Name Order Number the Last 4 Digits of the Credit Card used for the ticket purchase Number of Tickets Purchased Per Ticket Cost and either the Seat Location This report can be used at the venue to validate will call customers or to verify a ticket purchase if a customer has lost their tickets All will call orders are marked with a W after the order number Note This report is available in both an html format and a csv excel download Pier Six Pavilion Ticket Buyer Report 6 12 2009 10 41 00 4M Event Cake Performance Code Fx100208 Date amp Time 10 2 2005 8 00 pm Venue Pier Sim Pavilion Name 1 Adamerovich a Alicia 2 Adams L Michelle 3 Albright Charlton 4 Aldidge Bryan 5 Alexander Nicholas 6 Allen Josephine f Allen J
139. g Te Tso Brees tembr eee Mob breton Co Set Face Wales of Tibet Purchase pac v Comp Pipen Type to 0 00 7 mI Break den by Sa hra rira fi een Die Cal Cortes L Bow Die Sho regis Tahal Pres E Air e Fra renee Poda Sater a Shas Ulead Ticked Heberg de Dada Patan G Harbert 7 Brask boan by Hold Category Firem r akui Priami cia Pare der Ta ba Packay Taiti Dart LE E d beck eet lapat Wakka diem de hit Salas aa ngi eee ae a impedir Gars Pal ie A Price dos iac d Tra iv babki E Fe Pro dd Pe da Dar Los tor a Phoa Category AD sr ds ra e aan daga Pal Tia bergi ar ira or Tia ledega Petomecc oreo Prior a pea o e ed pu A ak ia H A NANO A i intere i 100 Page 158 After all the desired parameters and filters have been selected you click Get Report and a new window will open with the report information As you can see in the image below all of the parameters and filters specified are summarized at the top of the report In addition you will see the event name performance date venue and performance code The report breaks down ticket sales by discount code and gives you the total number of tickets sold for each discount code as well as the total amount of money collected for holds it tells you the total amount of potential money involved with the hold ShoWare Sandbox Performance Report Detailed Repo Date 127712009 14225 PM EvertPetomance verd A Chay Story Sue Data Range AJ Tim
140. g a performance with a general admission map once the performance is completed you will be able to increase or decrease each GA pricing level capacity 6 Performance Name Text field for the stating the performance name This can be different or the same as the Event name if the name is exactly the same as the event name only one line will appear in the performance listing otherwise the event name will appear before the performance name Below is an example of the performance listing for a ticketing site Fr dy Wa letmal A fd Home About Us Our Fleer Our Guides Vido Calendar Contact amp Directions A F i 7 ower DIALES F j i OO z r 5 E Search ate Categories Selecta Category y Sets betaine Sees ver on the edo in St Michaels Saturday 5 16 2009 Watermark kar on toe av Lad AD 10 00 am EST Annapols MD Ticket Home Shopping Basket Your Account Browse Dates May 2009 lt gt Thresa our Centunes Walking Tour Saturday 5 16 2009 Vistor s Center NM we T Threg Four Can our 10 30 am EST Annapolis MD Saturday 5 16 2009 Info Booth 1 00 pm EST Annapols MO Saturday 5 16 2009 Info Booth 1 30 pm EST Annapols MD i Saturday 5 16 2009 mui Booth Information 7 305 EST A ss Mo BOTH the EVENT name and the PERFORMANCE This EVENT NAME is Day on the Bay in St Michaels and A the PERFORMANCE NAME is Day on the Bay Lady Sarah Page 123 7 Performance Code A
141. he developers can change it to exceed 100 if you need but you understand that the software developer VisionOne Inc will only guarantee up to 100 If there are any problems with tickets and time outs then we would have to charge time and materials to trouble shoot the errors e This particular max ticket pertains to how many per basket up to those 100 tickets you will allow globally for your people in the box office interface AND your customers online to be able to input in their basket You also have a setting like this under every performance this limit takes precedence over the performance when the performance is left at 0 otherwise the performance limit will set the per order basket limit 26 Show Available Delivery Options in Basket Under basic configurations you are able to configure your own delivery methods The patron can choose from the available delivery method We have created pages that come up in the purchasing process For the patron using the public web site the page comes up after they have chosen their seats and logged in and for purchases Going through the call center a page comes up right after the patrons name is entered 27 Minimum Age of a person to be allowed to create an online Account in this system Many venues have certain age limits and this is where we input that age It shows during the patron creation screens The patron has to click a button agreeing that they are of age to purchase tickets and to ente
142. he drop down to select a different price according to the map creator into the basket and those tickets will be priced at the default price for that section Selection of tickets can also be made individually from the specific seating areas As you can see below this seat map only has one section GA with 120 seats available and a default price of 65 There are two discount codes available for this section and you can purchase 1 or more of either or both at this time If you have grouped discount codes due to the large number in your system you can Filter Discount Codes By using the group listing dropdown After you select the number of tickets you desire click add to basket Sao Land rl Dos fhe rra Assises lr Tebi Accor Metin ten de ea Mp Quai Peak 11250 tal Ear a e A ra A Md Gen F kiaj Lise l Cal E eee Wr 000 e BO Oa PG Ste gee Boe Cs Sell aero E rr 1 Fie Peter caged La By i ey ot T eds Aval nm id ory ae el Cad cry Lar Ford Far Fie Regis Pos FEGI 11700 10 0 00 AAA PREMIA Ad o Eo e Page 15 Selecting Tickets Reserved Seating Just like with a GA Seat Map based on how the seat map for the performance was created there may or may not be a QuickPick option If available for the seat map this will get you the best available seats at the listed price use the drop down to select a different price according to the map creator and they will be priced at the defa
143. he user may select any blackout dates Blackout dates are dates that the performance propagation is not necessary i e holidays special event days schedule exceptions etc Each check box on the calendar represents an auto scheduled performance and checking the appropriate box on the display will mark the selected date as a blackout date Page 137 Events amp Performances Auto Scheduler Sheol prat beheting System and SEE Pt A Auto Scheduler ES Batch Ticket Printing E Box Office E GA Touchicreen E Public Website Welcome lellis Pesformance Schedule Options ate Options Cieale Looot Change Password Current Printer Auto Scheduling using the following performance Choose ae ticket New Event Pricing Performance Code 182007 printer me Date Time Location Monday Jarry 15 2007 8 00 pm PST at Visiondire Demo change printer Sale Stark 148 2007 8 00 sm PST Sale End 1152007 2 00 pm PST Usng A A Verson 3 4 0 1 Status Un Sale Configuration amp Settings Delnven Methods Wil Cal Regular Mail i el The check boxes below represent an Auto Scheduled Peshormance To black out a certain date check the appropriate box below Litt Event Categories Lact Events February 2007 5S M T W THF oS da ew Event Litt Performances Packoges Hew Performance i 5 6 7 8 3 10 Copy Performance Pack ieee 11 12 13 14 15 16 17 pki 18 1920 21 2 2 2 Ticket Management 5 5622 Batch Ticket Printing Patrons amp Members Reporting
144. he welcoming screen of the ShoWare Admin pages a Show Upcoming Performance Stats Admin Homepage When any user logs in you have the option to show them the current sales figures including a graph for the next 10 performance This gives them a quick glance of what is happening next in ticket sales b Show Today Sales Performances Admin Homepage Again when the user logs into the administrative site you can give them a glance at every upcoming performance that has sold tickets today Note Today is classified as 12pm PST to 11 59pm PST as the server is housed in California and the back end data is always in PST time Please contact your project manager if you do not understand how to convert your current time to PST Settings for Ticket Printing and Fulfilment Will Call Pick up Settings Pick up all ordered tickets at the 1st performance of that order Pick up each ticket at each performance separate Number of Receipts to Print Physical Ticket Printing OR aa pan 2 None Settings for Admin Pages Show Upcoming Performance Stats Admin Homepage Show Today Sales Performances Admin Homepage Page 38 Ticket Provider Fees VisionOne Only Sections See Images following the text for screen shots of locations to fill in the following data 32 Ticketing Provider Fee This is used for internal reporting purposes only Keep the values of what you are paying ShoWare so you can compare to th
145. hose marked with the text can be changed During the performance set up we will show you from where the rest of the data is pulled The Print Home ticket is a template and cannot be changed NT HOME eee Name y 1234 Any Street shoWa re ile ie Ary City Your State 99999 A gt 4 WAIN ere poureebote com Billing Address Payment Information Order Total 127 00 Amy M Bruce Order Fees 7 00 4so000000c004 242 Order Tax 0 00 Order ID 100150 Tickets 1 Coca Cola Shootout 12 31 2009 3 00 00 PM Section Row Seat Code Price Fee BRT G BRT G A 1 REG 120 00 5 00 Location Information Other Information Race Track AYA 5000 Racing Speedway City MD 11111 US 410 555 7777 One Free Child s Admission 2009 Maritime Seminar _tothe Maritima Museum Every Thursday from January 15th April Y Seminar wil Covers range of CIA topics to i von rg for more information Ma i ee ee el ay ee e ed ee ee gee ing Fe per ee ee a ge pe ee gee ee ee A ee Ery E mere a o Pra Pis TO A VER dls i A e ar or ra Pe rd ee E De ton 6 Mish Par de cae Ys dog s als o bas Ta e pa e a e mr E E 02 A A TN ee of prr p a e Fe eet dad ias ias e Lee da ee Page 74 Changing Print Home Ticket Layout Again only the images and text can be changed and should only be changed under the guidance of your Project Manager 1 Report Type DO NOT CHANGE THIS This tells the system that this is the generic template and should be used for all
146. hrough purchase hold or allocation those seats will also be unavailable for the entire package Also packages have their own pricing and availability setup so pricing of the individual performances is ignored Note INDIVIDUAL EXCHANGES OR CANCELLATIONS of tickets cannot be made for select performances under the package structure any and all cancellations need to be done on a per package basis m i E e Events amp Performances New Package Sno Warem Hckeling Sysiem and ShoWare hosting by VeionOna Inc Patr T AN f ia Batch Ticket Printing El Bow Office E GA TouchScreen Ej Public Website ShoWare Sandbox Welcome lellis Welcome to the Package Creation Wizard Pelom nces sthached lo this New Package mutt utilized the same Seating Map Chat Current Printer Make sure that the Perlomance and Package are compatible e choose your ticket Linn aa PERO Conan ney okt ERE ARE EORIADO ot Or aaa E printer LN sl aran pou hom aobing e F eiamance lo dhe Fackage ee a One Performance can be part of multiple Packages sagen z You can add already existing Performances Using A X Version 3 4 0 1 z Existing Sales and Allscahons hor a Package vall be applied to the newh added performance automatically and vice Wersa Configuration amp Settings List Ewent Categories Continue gt List Ewends Hew Ewent List Performances Packages Hew Performance Copy Performance Pack age Auto Scheduler
147. i cale cai 123 P Bane Configurations 3 Edt Lyman Center 501 Crescent Street P 203 392 6154 Options amp Classifications New Haven CT 06515 US F 203 392 6158 MECA A Edt MBE Verdun Imm Hassan Yassine Verdun Ainel P 01 801 687 Memberships Tin F Donations Settings Beirut opor LB Image Management 5 Edt Monis Peforming Arts 211 H Michigan SL P 574 235 9160 Center South Bend IN 46601 US F 5742355945 Econ 6 Edi Music Hall 43 Prospect Avenue P 914 691 1111 Veraz Tarrytown Mr 11111 LIS F 111 111 1111 Erani t N Taaa 7 Edt Oklahoma Aquarium 300 Aquarium Drive P 918 296 FISH 3474 adming okaquarium org Jenks OK 74037 US F S78 236 FINS 3467 we ok aguanum of i AAA A AAA ee ee eee ee Meee RS Ss Oe ee ee ee E ee A A A B Edit Paseo La Princesa Old Old San Juan PR P 787 447 0077 inio CaptanDuck com Batch Ticket Printing SJU 5a duan PA MUS F vaa CaptamDuck com Patrons amp Members 3 Edit Phils New BO 1020 E Clinton Ave P 555 955 5555 ihbaigmail q Fresno CA 93704 US F Reporting z A eo ee A e manean anm O E E id Page 89 2 9 List Promoters Unlimited promoters can be defined in this section of the ShoWare system Information for each promoter can be entered and later edited much like in the already covered List Box Office section You can create a promoter by clicking Create New Promoter or you can edit an existing promoter by clicking Edit next to the promoter you want to modify For your conven
148. iated with Events and Banner Ad Images Only gif and jpg files are permitted to be uploaded An intuitive interface is provided to BROWSE the local computer s hard drive and find the location of the image Once the image file is selected the START UPLOAD button will upload the image on the ShoWare platform and make it available for selection through the appropriate drop down menu selections An option is provided to OVERWRITE images with the same name This is used most often when you are using an image throughout the site and want to change it in all locations in other words this is a way to consistently update an image across the site Every image uploaded in the system will appear in the list of that screen Every image name is provided as a link and if invoked an image preview will appear on the right side of the same screen If you right click on the image when it appears on the right side you can get the image properties including the full web address for the image and the size A checkbox is provided next to every image file in the list for DELETION ShoWare ShoWare Sandbox Welcome lellis Current Printer Choose your ticket printer Using ASX Version 3 4 0 1 7 General System Settings Basic Configurations Options amp Classifications Access Control Settings Memberships Donations Settings Manage Ewent Images Mariage Banner Images List Bou Offices List Promoters Werer Events amp Performa
149. ice REG 3000 307 500 00 P 3000 107 500 00 P Reglas Pree REG 65 00 mo 1250 1600 120 600 00 PS Regula Pace REG 1600 170 000 00 PS 1600 3120 000 00 PS Pesas Pace REG 0 00 6 00 150 xe 919 188 00 PEI Regular Price REG Be 19 188 00 PG 1278 919 108 00 Pia i ada Taisia Page 161 7 1 4 Seating Manifest The Seating Manifest is pulled strictly based on performance not event nor performance or date range You either need to know the performance code or you can click on the magnifying glass to search for the performance using key words or the title of the performance It gives the system user a detailed listing of all seats purchased for a performance who purchased those seats and what kind of ticket they purchased for each seat It also shows the order number and price category Note This report is available in both an html format and a csv download TIP Anytime you see a Microsoft Excel icon click the icon to download the csv version of the report instead of the html version ShoWare Sandbox Seating Manifest Report Date 12012008 1 35 01 PH Palomares Code MASI Event J Perlloemance A hiama Story A Chains Story Venue Diosa Uniad Scho Diner Pefommanc Date k Teme 1252000 630 pm Include Unid Spade Tai pe VO TON Peemerved Seater Hunbe of Sesar 29 Tehet Sod 0 E Toket file atest O Seal Ho Dide E Curibcam Price Cal Discos Ticket Package H 1 Ura wih H 2 Linsold ral H 3 Unocal ne H 4 Lira wa 1 1 Li
150. ience there is a sort function below the Create New Promoter button that allows you to sort your promoters if you have too many If your organization is the only promoter for your venue then only one promoter will need to be created However if you have other promoters that will be promoting events at your venue you will want to create the appropriate promoter before you create the event This will enable you to give this promoter access to specific reports and more importantly to only the reports for the events that he or she promotes ShoWare ShoWare Sandbox Welcome lellis Hooff Change Pacto Current Printer Choose your ticket printer it 7 3 1 Using AX Version 3 4 0 1 7 2 General System Settings Base Configurations 3 Options amp Classifications Access Control Settings 4 Donations Settings 5 Image Management i List Bow Offices 6 Vere Events amp Performances 7 Ticket Management a Batch Ticket Printing 4 Patrons amp Members Reporting x 10 Edi Edi Edi Edi Edit Edi Edi Edi lt lt Start lt Prev 1 2 Next gt Last gt gt Promoter Name Beat Box Productions Big Philly Promottions Configuration amp Settings List Promoters Batch Ticket Printing El Create new Promoter Address 395 Barstow Fresno CA 93711 US 123 Coal way Groovy City CA 12345 US BTL Carolina Crown Herschend Family Entertainment Kevin Berquist
151. ies for this Section MR FANT Row rea 123 45 amp 7 8 9 10 11 12 13 14 15 16 17 18 D MMMM BHAA jig FLHOHOAAAH cacao E E ao AEE Ee eeE ene H H oasa E Continue gt Page 102 As you can see in the image immediately below the seats you assigned to FRNT ROW are blocked out and the system has automatically assigned PC2 to all other seats Sea Man Peserved Seats In The Round Step 6 4 Assign Price Categones to Seats in each Section Select the seats in the Section D Section which will be designated as Category Price Categories for this Section BB FRNT Row Pez 123456705704 12 13 14 15 16 17 18 D aura HARARE D i Continue gt 6 5 Define Aisle Seats to a Section You may notice that since step 6 2 when you hover over a box seat the seat number pops up so you can be sure you are assigning allocating the correct seats From the original map image you can see the center aisle and aisles on all the corners this allows you to define these seats o your customers Senan Aeserved Seats In The Found Step 6 5 Define Aisle Seats to a Section Check the Boxes which constitute aisles seats in the Section D Section Price Categories Mi FRNT Row Pca 8 9 10 11 12 13 14 15 16 17 18 O OOOOOO am o i Ra H Page 103 6 6 Select Seat Allocation Types for a Section During this step those allocations you created earlier will be used Again common allocation
152. ies used in the Seat Map TIP You may want to charge more for different rows or areas of the room When you are creating a performance you will not go into each section and price the seats but rather assign the prices to the Price Category which the system matches to all the seats you have assigned to that category eFor the purposes of training we will create two Price Codes assuming that the first row is better seats and will therefore be at the higher price level fan Nao Reserved Seats in The Found Step 2 Define the number of Price Categories used in the Seat Map Number of Price Categories q Page 97 THIRD STEP Designate the Price category Names and Colors Click the pick color link to see the colors activated by the system If you have multiple Price Codes you should designate different colors You will see in the following steps how this is relevant Sea Man Reserved Seats in The Found Step 3 Designate Price Category Names and Colors Price Category Name 1 FRNTROW Color H00408C Y pick color Price Category Name 2 PC2 a Color H99CCFH 7 pick color Continue gt FOURTH STEP Define the number of Sections used in the Seat Map A section is defined as GEOGRAPHIC LOCATION Below you can see a layout of how plan to section out the map and the screen shot with 4 filled in ready to CONTINUE to the next step APTOS bolas o e y Pr e pp 1 al maA sos 504136 face 50 amA a Jaro
153. ill to remind you that you need to input some information that your patrons need to know We have also added that we need a photo ID and the credit card used to purchase the tickets for patrons picking their tickets up at the box office In case you have changed this text the default phrasing is below e You must bring a photo ID and the credit card used to purchase these tickets e Why Inthe Ticket Buyer Report see Reporting you will find the order for the person the last 4 digits of the credit card and the name of the person You can expand this message or alter it as you see fit so that your patrons know what they need to do when the reach the point where they select the delivery method and right before they enter the payment screen again New Patron Account Welcome Text Thank you for becomin y g a new member Public Website only Content must be entered in HTML Format Displayed on Public Site on Ni Delivery Method Selection Intro fort color red we can not ship to F O Checkout Bowezz Abort lt br gt You must bring a photo ID and the credit card that was used to purchase these tickets online lt br gt lt br gt Page 31 10 Confirmation Screen Message Checkout This box is for you to input information to reinforce policies or to state certain facts to your employees and or patrons a This message appears on both the check out page in the box office interface and the checkout screen on the public site I
154. in Casino installations and those systems with large amounts of discount codes in use by performances at the same time Discount Code Groups should generally not be used unless you have an excessive amount of discount codes enabled for one performance For example if you have 20 30 discount codes available for one performance you may choose to simplify by grouping them rather than having them all listed at once 4 Sort Order This is for those who use GA seat maps GA Seat Maps are buckets and you probably want your patrons to easily access the most common bucket If REG or ADULT is your most commonly bought discount type then give it a sort order of 1 with maybe CHILD or SENIOR 2 and 3 5 Permission Required When option selected only Site Admin s and Selected Users are allowed to use this Discount Code Note This Discount Code can still be enabled for the Public Website If invoked an appropriate link will be displayed that will allow the operator to select appropriate uses that will be able to view and finalize a sale of a ticket under that code ONLY specified users will be allowed to make use of that code through the Call Center still 6 Force Will Call Operators maintain the ability to FORCE a whole order INDEPENDENT of the avallable Shipping methods for a performance to WILL CALL for verification of discounted tickets that may have been purchased under a specific and flagged code Shipping as a Delivery Option will be disabled if Tic
155. ing A Bss Office E GA Tauchtcreen Ei Public Webiite ShoWare Sandbox Number of Days 10 Days Select Welcome lellis Logott C jOrT Change Passwore Will Call behets lo print for upcoming Perlormances within the next TO Days Current Printer Event Pertonmance Code Peformance Date Peformance Time Soles End Venue Oty Choose your ticket WisiorniDine Demo printer 6781 N Palm anna ptos Flyleaf Flyleaf 11707 1 17 2007 8 00 00 AM 1 17 2007 7 30 00 PM Suite 120 ee Fresno CA 3704 Using Ay x Wersion 3 4 0 1 x Configuration amp Selting Events amp Performances List Holdi Lit Orderg List Tockatz bo Prina miai List Tickets bo Mail Batch Ticket Printing Page 145 4 5 List Tickets to Mail In order to accommodate organizations that have third party fulfillment of ticket orders and also as a method of keeping record of who was responsible for mailing any particular set of tickets the system offers the option to go through orders and flag tickets as mailed This can be done by going into an order checking the mail flag check boxes next to each ticket and clicking Update Mail Flags This menu List Tickets to Mail shows the user a comprehensive list of PRINTED tickets associated with a mail delivery option that have not been flagged as mailed It lists total quantity of un mailed tickets per performance and also offers the Get Orders to Update Mailed Flags button which will pop
156. ing User 8 Allow Performance Report gives access to performance reports e Allow Ticket Buyer Report gives access to Ticket Buyer Report e Allow Download These check boxes will allow the Reporting User to download depending on the option selected a combination of information about Patrons Please consider the potential outcome of allowing third parties to download your patron contact information before enabling these options 9 Click SAVE and then new options will need to be enabled for your promoter client to pull the reports from the reporting site like you want to enable for them Allow Performance Report Allow Ticket Buyer Report Allow Download Patron Emails Allow Download Patron Emails incl Name State Zip Allow Download Patron Mailing Addresses Allow Download Patron Order Addresses Allow Download Patron Orders Detailed Huge FERRARA BG Allow Download Ticket Buyer Report Save Cancel Page 206 10 Once the screen for the initial information on the Reporting User has been saved the screen is going to refresh and new fields will appear below the action buttons These fields allow you to set access permissions for the reporting user If you do not set these permissions the user will not be able to access ANY data through the reporting site e Venues Promoters Events Performances Adding permissions to any of these options will determine what level of access the reporting user has For example if
157. inting E neoe E GA Testhtoress D pebi Wieke Pelordraa Cae oe A iip Petomance Fur Dye pidi aT es bat Ewert Categor Lar Dear Potomac Cred Date eid at restyled ESTE Potomance bla Tee EST eS Pee Dd rl Mes Partormaras Palom nce End Tee ESTI Tapy Pekerman Taie Peba i traf el Hus Tikal Paika Sales Stat Daia rr dr esi Takei se speed Sales Ered Date rm dd yal Esne Beth Terk Print Sales Ste Tas ESTI Patrons k Members Sales End Fene ESTI Repita Debrrerp O plane Hdi br a ee Deker Methods G 4d and Wl Cal O 18 Cal oi CO Mad ony urii no Ep Method a araleb s aryna thane tl Cad oriy Enabled HHpprg Method E Fee ea de 01200 O Freios Poriin 2 90 Top rage A ie se mi Bonon Let henge AS a ia Page 124 10 Delivery Methods The System Delivery Methods Mail or Will Call and the Custom Delivery Methods operator created under Settings amp Configurations are listed in this part of the screen Users will select which combination of methods they would like to make available and also enable which methods will apply to that specific performance 2hoWare ms E Bee New Performance Ji Batch Ticket Printing El seo El GATowchicreen Ej Public websi ShoWare Sandbox Delve Options Welcome viadmin noo Change Passo amp Mad arid Ww Call Mad oriy Wil Cal only Mail ory until no Shipping Method it avadable anymore thes Will Call only CI FedEx FedEx 2 day 12 00
158. io 51 Creatina ANA NOCACION Ia e elo a ol 52 A A A aa a basis sna da paaauics nok suataenek wa encun eceieauaeaeaetuaan eatin oesuaee aoteeeneuens 54 There are two categories of Discount price CODES ccccccsssecccccesseccceesececeusecceceeneceeseeecessuneceseeeeeceesaeseeetes 54 Creatine a DIS cOUNLEDAO alii 55 2253 Payment O O o O APO a et ovate Ww eudsaereneiueateece aca belt satrauus ee tele ae ieesetaate 57 Creating NEW Paviment TT DES sal Ia 58 ZA DEI MENO dS ui oases aa ensign fatae ces Punt suns Mtn ten a ahaha Saladed Raat a 59 Creating Custom Delivery NMICTNOO Si E Eos 60 O O IP EPT PR PO OC ORO RO A ce 61 Creating a Custom Order Feel aada 62 252 6 MCRL A rin ead oa wien aaa gos ate ane nneeeee A See 63 TWDES Of Ticket FOCG oss seciei sn tcantushcceutul ds A is 63 Creating Ticket Fees sd dd ate 64 A A A A A A A AERA AEEA ee 65 How to Edit Your Banner Ad Attributes cccccccsssssscccccceesseccccseeseececcssesseccesseessesesesseesseseesseuseseessnagaeeseeeaas 66 2 3 Options amp Classifications nd A A A A AAA 67 Za o ES A O O seen 68 What Isa OI e a E 68 Creatine HOla Cate orles ist A A A a 68 PA e PA Patt Ob Clas simile atl ONS rr nono 69 Creating NEW Classifications ias dai am ean ne hae ee a 69 2 3 3 Heard ADOUL ValUGS arns a T ceeha een gnce eee eee eras ee oo eee eee 70 Creating Heard ADOUT US Valen is 70 LO NDS DAME titi 71 Creatine Depa Me si Si 71 24 Access Control SCHININI A ES 72 2A ESA N A nana
159. ions and more Note Requires the ShoWare Printing ActiveX Control see Section 1 1 Associating Your Printer to learn about installing the printer and the Active X Control ShoWare y Batch Ticket Print ing Batch Ticket Prist ng E Bow Office E A AAA BOCA Ready BOCA ag Rams Head Live Baltimore Welcome amyb j Create Batch Orders Laat Uesdabed Thu Mar 26 06 07 59 2009 Hail ORDER SELECTION Performance Code Performance Date Order Date E to PACKAGE FILTER Allorders No package orders Only package orders O Include reprints SELECT ORDERS Printed Batch Log Laa Upedabed Thu Mar 26 06 08 01 2009 Batch Status Printed O 63072373 Completed Mar25 2009 1 04PM PST Boothby 5 1 Printer Selection Menu Allows the user to select the printer they would like to use for the batch ticket printing This function allows the user to override the system default printer When a printer is selected it will appear above the printer menu along with the status of the printer selected Page 147 5 2 Create Batch Orders 1 Mail In order to batch print orders to be mailed the system user should click on Mail this button looks like a header This submenu allows you to choose criteria of orders to print and then mail criteria include Performance Code Performance Date and Order Date The Package Filter can be used to include orders with packages exclude orders with packages
160. k color section Name General Admission Section Real Name General Admission Number of Seats 100 Section Image select image Y go to the Images section to upload images lt Back Finish Seat Map gt Page 108 2 10 6 Copy Seat Map An intuitive interface is provided to operators enabling them to Copy an already created seat map in the system This method is utilized to create different iterations of a Template seat map that may contain multiple pricing categories and other settings without altering the initial template of that source map SAVE and CANCEL are the action buttons on the bottom Configuration Settings Venues Copy Seal Map ShoWares ickeling System and ONES Configuration amp Settings Venues Copy Seat Map ptas hosting buy Witcher ree Ine Batch Ticket Printing El Bow Office E GA TouchScreen Ej Public Website ShoWare Sandbox Venue Select a Venue Welcome tellis Select a Were Theatre Current Printer Amencan Legion Memorial Stadium Continue gt Choose your ticket pros printer CIRCUS Duck Touws Old San Juan bed Estadio Depordro Cal Hilanties 4th Steet Theatre Jim Beam HS Stadium John Lyman Center for the Perfcaming Arts Lina Test Mone Pehormina Ats Center Music Hall Oklahoma Aguamar Falai Des Congr s Phi Music Palace Polad Theatre Rap thang 8 Phang 1 Richmond Coliseum Ride the Duck Tours Baltimore Rock Gar
161. kets with this Discount Code are purchased except if the Discount Code is the Default Discount Code for a Price Category Performance Pricing or Performance is set up to allow Delivery via Mail only 7 DO NOT Print Tickets If this option is selected any ticket purchased under the specific code will NOT be printed by the system Note Existing Orders and Holds will not be affected by a change of this setting 8 Members Only Those selling memberships through the site ex pay 250 for and become a Historical Pioneer so you receive 2 every adult ticket can make a MEMBERS only code which can only be accessed when the member logs into the site through the account they purchased their membership 9 Enabled By default this option is set to ON Discount code becomes unavailable for Performance Pricing if option is deselected The discount code remains active for Performances where this Discount Code is enabled and performance is still ACTIVE during sale This is the only way you have to archive old useless discount codes NOTE ShoWare retains ALL financial transactions even if the order is Cancelled and Refunded If an order exists in the system under a specific discount code that code MAY NOT be deleted from the ShoWare system Page 55 Discount Code Name Group N Sort Order Permission Required Force Will Call DO NOT Print Tickets Members Only Enabled SENIOR Senior For Display in G
162. kout Note ADMINs see both by default even if only one is specified 11 Cash Drawer If your box office uses cash drawers then here is where you would enable cash drawer ability for a user as well as determine port and drawer open character Commission A perTicket 0 O per Ticket 0 perOrder 0 Default Order Fee Call Center No Default gt Call Center Checkout Options O An onymous Walk Up only Call Center Checkout only Mail will Call Both Default Show Both Y Cash Drawer Enabled Cash Drawer Port COM1 Cash Drawer Open Character A Page 201 12 Status Codes The settings assigned here determine a user s ability to view performances based on the various performance status codes see section 2 5 1 for a review of performance status codes Giving the user full access means they can view all performances assigned to that performance status restricted Access means that they will be able to view the performances but only during the sales start and stop dates and no access means that performances assigned to that status will not be at all visible to the user These restrictions apply to the both the Box Office Interface and the Administration site 13 Printing Options Site admin may disallow ticket printing for a user allow a user to have the ability to reprint ticket orders and can choose whether or not the user sees the full name of the ticket printer Call Center Performance Access
163. ksi Total 100 Cane Feos Total 110 00 es Fa Fes Total 11000 pem ilira Tes a ae e Diedewrey ea hed mo harea e ge bium igih Dart Ipa 1190 Erana Pan phia adm Epia la Em cocker il Cad i Va ra 70 001 i eS SS a Ole SS ie i SS a bi nn ee ae Ser ee ee Penat oe Mo A te a a Se A de Laas Da a k A 1 La a Manis a Werden E M Dewa pi iaw Basket I tems The initial checkout screen is your home or Basket for the system Listed are the events that you have selected to sell to the patron including the performance name performance code venue and start date amp time Below the performance information are the line items for the checkout Each line represents one ticket The ticket details listed include the seat location discount code price excluded fees and line item total The expiration listed is how long the tickets will remain in the basket The expiration is set up on a performance basis details on ticket expiration can be found in Section 2 5 1b part 16 Ticket Reserve Time Discount Codes may be edited by selecting the Change for the line item or Mass Apply Discount buttons if available for that performance Tickets can also be added to or removed from the basket as necessary Appropriate checkboxes are provided if there is a need to WAIVE any EXCLUDED ORDER or DELIVERY fees The summations tell you exactly how much money is being collected for each item including the ticket face value To remove an individual li
164. l Young Credit Card 2 25 2009 8 44 45 AM lt 100892 ARCO30709 REG Rswd TBL 11 150 00 lt 100892 ARCO30709 REG Rswd TBL 11 150 00 gt 100986 ARCO30709 REG Fisvd TBL 23 150 00 gt 100986 ARCO30709 REG Rswd TBL 23 150 00 Page 166 7 1 9 Ticket Re Print Report The ticket Re Print Report generates a detailed list of tickets that have been reprinted Filtering criteria include event performance code print date performance date range and whether or not the tickets were a part of a hold or an order when printed The report includes seat information print date user order number item status and print status Annapolis Tickets Ticket Re Print Report Report Date 3 26 2009 11 58 11 AM Event Performances Event Chester River Runoff Print Date Range All Time Performance Date Range 1 1 2009 3 26 2009 Type Orders only 4 Re Printed Tickets from Orders found that match your selection criteria Order Re Prints Note First Record for Ticket is the originalffirst Print Chester River Runoff NC022109 2 21 20099 00 pm Section Seat Date User Order Item Status Print Status General Admission GA 2 10 2009 1 32 30 PM PST Tarad 100921 108185 paid FAILED General Admission GA 2 10 2009 1 32 53 PM PST Tarad 100921 108185 paid OK General Admission GA 2 10 2009 1 32 52 PM PST Tamad 100921 108187 paid OK General Admission GA 2 10 2009 1 32 30 PM PST Tarad 100921 108187 paid FAILED General Admi
165. l be displayed as hidden in Admin Event Category List Event Category Description Save Cancel Below is an image of a client site this client uses the Event Categories to help sell tickets e They have 3 Primary Categories Annapolis Dining Just Announces and On Stage Schedule ao A Sy Arraia Maag dit ser Dari dial mart i On Stage Schedule Fusion e As secondary categories in On Stage Schedule they have a multitude of genres listed that covered the wide spectrum of acts that perform at their hall e As you can see in the just below the header and just above the x AM CRL ACI Event Title there is an indicator o Sualow Antonio Sanchez on the web for which category was selected in this case Fusion which is a sub category of On Stage Schedule Page 113 3 2 List Events Just like with Venues and Seat Maps you cannot have Events without Performances Think of Events as the palms of your hands and Performances as your fingers You cannot have fingers performances without the palm events The events section allows you to enter information about your event such as a brief summary of what you are offering as well as a picture custom HTML amp passwords and assign the event to a category for use with the Event Category Search Tool List Events is a helpful tool to see what you have active in the system and for some clients is a shortcut to the scrolling through lists as y
166. lis Current Printer Choose your ticket printer Using ASX Version 3 4 0 1 General System Setting Phone 0 Bane Configurations i Options amp Classifications Far Access Control Settings Emil Donations Settings URL Image Management Time Zone PST Pacific Standard Time GMT 8 Description List Seat Maps Hew Saat Map Mew GA Seat Map Copy Seal Map F e a A Page 93 2 10 3 List Seat Maps A drop down selection of all the venues defined in the system is provided for the operators After a venue is selected a complete list of all the seat maps created under that venue will be listed ShoWare Configuration amp Settings Venues List Seat Maps Shoirani ticketing System a z hosting by Wiona I Batch Ticket Printing EI Box Office E GA TouchScreen E Public Websit PJ ShoWare Sandbox Welcome lellis Venue Select a Venus Adelphi Theatre Current Printer American Legion Memonal Stadium Choose your ticket pel printer Dueck Tours Old San Juan Using ASX Version 3 4 0 1 Estadio Deportivo Cali i Hilarities dth Street Theatre Jim Beam HS Stadium John Lyman Center for the Performing Ats Linita Test Monis Pelorming Arts Center Music Hall Oklahoma Aquarium Palai Det Congr s Phils Music Palace Pollard Theatre Rap thang 8 Ph ng 1 Richmond Coliseum Fide the Duck Tours Baltimore Rieck Garden Sala Burano Sand Du Plessis Teatro Alcal The Beat Box Theatre Ball
167. low Sell Tickets Flyleaf 11707 al VicionOne Demo 1 17 2007 8 00 am 1423 2 2 43 Sell Tickets Flyleaf2 i 3007 at VisionOne Demo 1 30 2007 B 00 pm 1423 2 2 43 Buziness Development Phone 1 559432 8000 Emak sales hy 1_ com Fresno CA 93704 USA Support Phone Mo Fr 3 00am 6 00pm FS TE O Fane 1 AARALAA ANA Phone Alter Riicinere Hiire 1 AAA FPS Page 150 6 1 List Patrons Members The List Patrons Members menu functions similarly to the List Holds and List Orders menus in that it offers you numerous options for filtering your Patron Member search and also displays the results in the same kind format From the search results list you can view and edit existing patron or member accounts There is a distinction between patrons and members e A patron is a customer client of your organization that has a profile saved in the ticketing system All customer activity orders holds etc would be associated with and saved under that profile e A member is patron new or previously existing who has purchased some level of membership offered by the operators of the ticketing system In essence membership is simply another customer activity associated with the patron account There is no such thing as a member without a patron account Patrons amp Members List Patrons Members shovi are ticketing System and List Patrons Members Batch Ticket Printing El Box Office El GA TouchScre
168. ly created performance for use in a new performance set up This tool can only be utilized if the new performance uses the same venue and set map as the performance being copied System users can copy a specific performance by typing the unique performance code given to that performance or they may elect to find an Event that is Active and view all performances under that Event in order to select which one to copy Once a performance is selected the new performance screen will be pre populated with the copied performance information and with minimal editing operators can simply replicate or replace this information for the new performance For additional information regarding performance set up see section 2 5 New Performance Events amp Performances Copy Performance Package SholWares tickeling System and hosting by Wiggum Ine amp Batch Ticket Printing El Bom Office El GA TouchScreen Ej Public Website ShoWare Sandbox The Copy Pestormance Package Feature can only be used if the source and new Peformance Package and have the same Venue incl Seat Map Welcome lellis ee Performance Package Code areas Printer DR Choose your ticket printer Event Select an Event j a Continue gt Using AX Version 3 4 0 1 Configuration amp Settings List Event Categories List Ewerds Hew Ewent List Performances Packages Hew Performance Copy Performance Package Auto Scheduler Hew Pack age Ti
169. ly recommended as the minimum for Ticket Reserve Time so that your slowest patrons can complete their purchase successfully 17 Image 1 amp 2 fields As we saw with events a performance also has two image fields that are both fully functional but only Image field 1 will display on the public pages Image field 2 is included for future developments 18 Search Keywords As with events there can be keywords associated with a performance that will be utilized by the search function on the public pages and internal keyword search fields 19 Use Event Description amp Description fields A description field is available that is different from the event description The user can choose to utilize the same description as the event by selecting the checkbox or they can leave the box unchecked and fill in a new secondary description This is the description that appears when ticket buyers click on the See Description link on the website or the Performance Name Ticket Reserve Time 30 minutes Image 1 Select Image v ig Image 2 Select Images siii Search Keywords Use Event Desenpiion Descnphon Page 128 20 Info Box Text Shown in Performance Detail Text field can be utilized to showcase information during checkout seat selection pages This information also appears on the print home ticket This section is NOT html compatible Note only the first 5 lines of information will show on the print home ticket
170. m Administration Current Printer 3 Choose your ticket rinter no rinter Current Printer amp choose your ticket printer change Currently Logged in User lellis Using A X Version 3 4 0 1 v Upcoming Performances Quick Stat Configuration amp Settings A eer Meee Performance Date Time Seats i on Oka y Sell Tickets CCU Test 2 ccutest002 at VisionOne Demo 1 15 2007 5 00 pm PST 1000 4 46 E Tekst ante er Sell Tickets New Event 182007 at VisionOne Demo 1 15 2007 8 00pm PST 3865 20 T Batch Ticket Printing Sell Tickets Nathan Rocks 4011520072 at VisionOne Demo 1 15 2007 8 00 pm PST 3865 0 E Sell Tickets Nathan Rocks 4011620072 at VisionOne Demo 1 16 2007 8 00 pm PST 3865 0 A Patrons amp Members Quick Stat for Performances Packages with Sales after 1 15 2007 0 00 AM PST today No Sales today Reporting Ticketing Provider Information vet Lees VisionOne Inc Business Development New User 6781 N Palm Phone 1 559 432 8000 Lit Reporting Users E jaji E ai Email sales y 1 com New Reporting User USA Support Phone Mo Fr 9 00am 6 00pm PST 1 559 432 8000 Fax 1 559 431 5082 Phone After Business Hours 1 888 779 8663 Email support3w 1 com Tha Page 198 8 1 List Users This menu is a complete list of user accounts in the system It will show the username the actual name of the user assigned department whether or not they have the ability to reprint tickets
171. mber unprinted mail tickets for ALL active events in the system Orders that have already been printed will not be included in those totals Tickets to Print Mai E Batch Ticket Printing a Bou Office a GA TouchScreen E Public Website ShoWare Sandbox l Mail bckets to pont display shows number tickets consolidated by Event Welcome tellis if Change Password Event Earliest Order Date Time Latest Order Date Time oy Fipleat2 1 16 2007 1 55 53 PM PST 1 16 2007 1 55 53 PM PST 2 Current Printer _ 3 Choose your ticket printer Using A x Version 3 4 0 1 x Configuration amp Settings Events amp Performances List Holds List Orders List Tickets bo Print wilhCall List Tickets bo Mail Batch Ticket Printing Patrons amp Members Reporting Administration Page 144 4 4 List Tickets to Print Will Call This feature shows the user a comprehensive list of unprinted tickets that are associated with the will call delivery option This list can be filtered by number of days i e only list quantities for performances within the next 10 days and will show the total quantity of unprinted will call tickets for all events and performances within the day range the user selects Orders that have already been printed will not be included in those totals Ticket Management List Tickets to Print WillCall choiilarga tichelineg System ard ic ke S Lo Print i wi 110118 w Batch Ticket Print
172. n Silver Spring MD 10 00 77772007 9 25 58 PM PST x Eldersburg MD 5 00 7 11 2007 4 49 23 PM PST a Washington DE 25 00 7 12 2007 331 12PM PST 5 art j fine state college PA 10 00 7 12 2007 7 31 46 PM PST 6 Edmund Smith Brogue PA STOO 7725 2007 215 04 PM PST 7 Pat Sylvester edinburg VA 5 00 7 26 2007 5 00 57 PM PST 8 Catherine Jode Colt 1000 7 27 2007 6 38 21 PM PST 9 Durbin amp Greenbrier RA Jahn Ww Smith Durbin W 10 00 7 30 2007 4 35 44 PM PST 10 BeriseMJones Bowe MD MODO 8 3 2007 3 54 44 PM PST 11 Faticia M Rowe Blue Point NY 10 00 8 4 2007 11 52 23 AM PST 12 lona Legtman Reisterstown MD 10 00 8 11 20076 11 05 PM PST 13 David A Pappas Catonsville MD 5 00 871342007 7 06 52 PM PST 14 Thomas 4 Sikorsky Baltimore MD 10 00 8 15 2007 4 08 00 PM PST 15 robert a oconnor stafford VA 10 00 8 16 2007 5 32 42 PM PST lt lt Start lt Prev 123456789 10 11 Next gt Last gt gt Page 192 7 6 System Reports System Reports offer users the ability to look at backend system data that would otherwise not be visible in other areas of the system This includes system and user activity as well as a log of all payment gateway requests System Reports Activity Report Statistics for General Activities in the Sho Ware System for a specific period of time shoWare Log System Events such as Logins to the Backend Pages les Payment Gateway Transaction Log
173. n as the payment method that screen will appear and you can either swipe the card through a USB device hooked to your computer or manually enter the data Patron contact information is not collected through anonymous checkout This button is yellow for this reason as you will not have any information to contact the patron we recommend only using this the day of your event as hopefully you know at that time that the performance will not be canceled Otherwise you can later search by the order number printed on the tickets or the person s credit card number if they paid by that method Call Center Checkout screens will guide operators through steps that will allow the creation of a new patron or assignment to an existing patron in the system for the order If you are selling advance tickets this is the selection you should use Hold Tickets The New Hold and Add to Hold buttons are also provided in the Box Office Interface Screens Holds or addition of tickets to existing Holds are made in the same fashion as completing an Order NO PAYMENT is received for Holds because they are not considered sales A Hold though MAY BE CONVERTED into an Order sale at the operators discretion Holds effectively remove an amount of tickets from capacity with the easy ability to convert these to an order before or after the performance occurs Page 18 Customer Information ET The first step required is associating the tickets in the basket with a patron accou
174. nabled in your ShoWare system to give you FIXED SUBSCRIPTIONS capabilities through the ShoWare platform Events amp Performances Sholitarem ticketing System and ShoWa ref hosting by VisionOne Inc Batch Ticket Printing E Box Office a GA TouchScreen El Public Website ShoWare Sandbox Welcome to the Welcome lellis ShoWare Sandbox Logoff Change Password Ticketing System Administration Current Printer i amp choose your ticket Currently Logged in User lellis Current Printer choose your ticket printer change Using A X Version 3 4 0 1 e Configuration amp Settings Upcoming Performances Quick Stat Performance Date Time Seals fon sy sire List Event Categories Sell Tickets CCU Test 2 ccutest002 at VisionOne Demo 1 15 2007 5 00 pm PST 1000 4 6 ERA List Events Sell Tickets New Event 182007 at VisionOne Demo 1 15 2007 8 00 pm PST 3885 20 45 TN Ta Sell Tickets Nathan Rocks 4011520072 al VisionOne Demo 1 15 2007 8 00 pm PST 3885 0 o E Li Parfois f Pida Sell Tickets Nathan Rocks A01 1620072 at VicionOne Demo 1 16 2007 8 00 pm PST 3855 0 PI Mew Performance Copy Performance Package Quick Stat for Performances Packages with Sales after 1 15 2007 0 00 AM PST today No Sales today Auto Scheduler New Package A ao iw a LiL J Ticket Management VisionO ne Inc Business Development 6781 N Palm Phone 14559432 8000 5 Suite 120 Em
175. naoid regi l 2 Lirak a a l 3 Unsgki Ga ed Linai r n 1 5 Linan d rs 4 1 a rl J 2 Limanit mia J J Linao ma J 4 Linseed wa 4 5 Drank mia J E inani mia KE 1 Uneaid et k 2 Unset Pi E J Unsaid mia Bl Lino rela E S Linsak m a BoB Unsomt ma E Linsoid Pa L 1 Uinsok nie L 2 Lira ma L J Linooid Peat Lea Unasi nin L 5 Lina ra L E Uirooid Pedi L 7 Linsoid r n L 8 rely MI 1 Mracid it Mi 2 Linen rm M J Linsckd r Med Unsoad Pell H 5 Linok mia H 6 Urok re MF Unid ra Page 162 7 1 5 Delivery Report The delivery report can be pulled based on event performance code sales date range and performance date range It simply tells you how many tickets were sold and delivered for each delivery method enabled in the system It breaks down the information further by separating the delivery based on purchase method as well this filtering cannot be removed from the report without customization ShoWare Sandbox Delivery Report Regent Date 1471 2000 3156 50 Pa E vent Pedoman Event CocaCola Shootout Pit Pass Sales Date Hanga All Tre Pertomma nce Daie Forge Al Tere rire Mete Lise teers Tieksis Beal Tickets Debaere Port ore Cal Cerion Toa Dice 5 25 PrriEH ore web Sie 112 102 USPS Dverraghi Web Side 160 0 Sad Tehat rehe canceled hunts Debresred Tki peludas Cincelstora ne orde molidos Maded and Wi Cal Lip Tickets Page 163 7 1 6 Allocation Report The allocation report gives the total n
176. nces Ticket Management s AO ee Configuration amp Settings Image Management Batch Ticket Printing E Bos Office Welcome to the ShoWare Sandbox Ticketing System Administration Currently Logged in User lellis Current Printer S Choose your ticket printer Change Upcoming Performances Quick Stat Sold Allocated red yellow 1 30 2007 8 00 pm PST 1423 2 43 Performance Date Time Seats Sell Tickets Fhteat2 13007 at VisionOne Demo Quick Stat for Performances Packages with Sales after 1 17 2007 0 00 AM PST today No Sales today Ticketing Provider infoomati VistonOine Irc Business Development 6781 N Palm Phone 1 559432 8000 Sute 120 Email galesisty 1_ com Fresno CA 93704 USA Support Phone Mo Fr S00am E O0pm PST 14559 432 8000 Phone Alter Business Hours 1888 7739 8663 Emait suppornlGiy 1 com Fax 1 559 431 5082 ShoWare M ticketing System and hosting by VisionOne Inc El GA TouchScreen SholWires bekelng Systern and hosting by Min jnz et ta et Ej Public Website Page 87 2 7 1 Manage Event I mages Event images accompany text description for display on the public pages These are associated with Events and Performances but can also house images for tickets headers ShoW e Configuration amp Settings Image Management Manage Event image hnovVare aaa i o t seen eee bontina Image Management Batch Ticket Printing II Public Website
177. ne item check enable the box to the right of that item and click the remove button The page will refresh with this item removed Page 17 Begin Checkout Basket Options as you can see these buttons are red to show that this is a serious decision and follows the traffic light coding e ABORT ORDER removes all items from the basket and remove patron or member selected for call center e DELETE BASKET removes all items from the basket but if a patron is selected the patron affiliation will continue for this order Member Options if you have the Membership Module selected then your members based on their level of membership may be entitled to special discounts Their account will unlock the discounts available to them and only allow that quantity to be enabled To search for the patron you can use the magnifying glass or if you print cards this would be a number you would want added to the membership card for easy reference Once entered you can click change to the line item and select the MEMBERAL discount code for their price break on the tickets Anonymous Walk Up Checkout if enabled for the user the sales person is able to proceed with the general walk up sales based on Payment Methods enabled for the performance The FINISH ORDER BUTTON will complete the order and send the print job to the printer A convenient field is given to assist in calculating change if a Cash payment method is selected If credit card is chose
178. nner ads e Call Center Allows the user to access the Box Office Interface e Data Management Gives the user the ability to view and create box offices promoters and venues under the Configurations amp Settings menu DOES NOT give the user the ability to edit or create seat maps e Donations If donations are active in your system then this option gives the user the ability to process donations as well as access all menus related to donations e Event Performance Management Gives the user the ability to create and edit Events amp Performances e GA Touch Screen Interface If your system uses a touch screen interface this enables that feature for that user e Hold Management Allows the user to view create and edit holds in the system e mage Management Allows the user to upload images to the system e Member Restrictions Overwrite Allows the user to bypass membership restrictions in the system e Memberships If memberships are enabled in the system this gives the user the ability to process memberships and access all associated menus and reports e Order Management Gives the user the ability to search for view and edit orders in the system e Patron Management Gives the user the ability to search for view and edit patron accounts in the system e Reports Gives the user access to the Reporting module in the administration menu e Seat Exchange Permission Allows the user to make ticket exchange
179. non standard layout this image will appear as designated Image 2 ignore unless you have had this section customized Available Categories gt gt or lt lt Categories assigned to this Event you must choose at least one category in order to continue this is done by selecting it in Available Categories and choosing gt gt to move it to Categories assigned to this Event You can assign as many categories as pertain to your event as long as the minimum of one is met Image 1 Select Image Image 2 Select Image Avadable Categories Arena Demo Events Group Opportunies Night Club Race Track Sports Theatre Tours Mie mje Categories assigned to this Event 44 a Page 118 Custom Event Branding Access Thanks to newer versions of ShoWare you now have the ability to customize the look of the ticketing website on an Event Level Hide Event from Public Listing used to create a private link that is only reachable when you send it out to a list or place it on a private website this event will not be able to be found by searching keywords on the ticketing site either only by sending out the direct link for the event will the public be able to view the event Require UserName Password this requires the user name and password you have designated below to be used to access the Event Use Custom HTML if this is enabled the HTML you enter for the body Header and Footer will be used otherwise
180. ns oei E E ane uccusdtanescsahaticasedacedescesvesceuldanetcaspeercecsterneceem 148 5 3 Printed Batch LOE cuac E a a A aN 149 Part 6 PATRONS S MEMBERS vic sceccisicectissceneccassateoete ceca a aa ie a ai ar 150 6 1 List Patrons Members ds 151 6 2 New Patr n Member lt a cn 152 6 3 NEW DONAUON siii A A A a dt 155 Part 7 REPORTING octal 156 ZL 0 La AY 1 0 6 CPI pu AA 157 7 1 1 Performance Report Detailed cccooocccnnconocnncnnncnnnonanonononanonnnnnnonnnonnronnnonannnnonanonnnnnnrnnnnonanonnananinnss 158 FL Z Pertormance Report SUMIMANY ES 160 La EVEN NOOO tie 161 LAS Matet ai ib 162 VAS DC IV CIA ROOT A A iia 163 LO ANMOCATION MOOOUE ici T Aci 164 LLE WMEKetS On Hold Repo ura 165 LS EMEA GS REDO ainar a A clea gatas putin SA tact aumtogeaite e 166 FAD Ticket Re PrnNt RED ia A ai 167 72 FUMA a ae 168 ELITE DUE ROO ri ias 169 7222 A A E o a ose wae et A 170 SN WICKES CO FINE AA A 170 PLA Tickets A a A Gua tandeaaw anid odetanbals es eeteonsalay 170 E oo A O O A 171 A FIM CEWE aea a N 172 F221 GUS ACCESS Odo 172 Download AC COS ins 172 Jpload AC Result odas 172 723 ACCOUNTING Se Finan E ida 173 FS MCAS IMG IRE Old nt a e US 174 732 Daly Payment Re DO A ES 175 LS RECONCINALION Reno tesis anciana 176 73 5 IVaNSACHO NM RED anciana 177 A A ode eoisaislnioe ave aawiessaaain ca E eeeeasngsan tune 178 LS JJ Mcluded Rees Cost RED Ol Mint iadn aa iia 179 7 3 8 ShoWare LLC Ticket Fees vs Ticket Fee Revenue
181. nt You can either select an existing patron or create a new account The system checks for duplicate email addresses but no other contact information is checked so we suggest always asking and maybe even checking if the patron has purchased tickets before so that you can keep your system clean without creating duplicate patrons On the public website the email address is considered the login for the account and the user must provide this to create an account An email is automatically sent by the system to confirm the order to the patron They can later check on this order by logging into your ticketing system through the My Account link on the header of your public ticketing website As you can see in the image below as you complete the Call Center Checkout the top of the screen tells you what step you are currently on and which you have completed Those in green are completed the yellow is your current step and those in red text are steps still to be completed You must follow through the progression completely when you choose this checkout method vo Call Comer gt Window Lninimei Leplorer Page 19 Delivery Option After the patron is selected the patron then chooses the method for delivery of their tickets In the performance below only one Delivery Method is enabled Print Home This is also the portion where if enabled the customer is asked how they Heard About Us You can add additional information to be
182. nue w printer change printer Map Mame 0 LE Map Desciplion Intemal Uze Orly Price Category Name General Admession Color HSSCCFF fl pick color Section Name General Admission Section Real Name General Admession Number of Seats 100 Soctonmoze amago S tpo to he nages secin to ul og Page 107 1 Venue choose from the drop down list 2 Map Name give the map a name that is meaningful to you 3 Map Description you might want to list the capacity here if you didn t in the map name 4 Price Category Name you can call this anything you like common names are PC1 and GA 5 Section Name the name and the real name will most likely be the same for this map 6 Section Real Name this is what is printed on the tickets Common abbreviations are GA or Gen Admin 7 Number of Seats this is the capacity of the area there does not have to be a physical number of seats present 8 Section Image if you feel like putting in a picture that gives a view of the stage Configuration Settings Venues New GA Seat Map Note You can only build a simple single section general admission seat map with this form If pou need to create a reserved seating map or a seal map with multiple sections use the ShoW ane Seat Map Wizard Venue Select aVenue Map Name Map Description Internal Use Only Price Category Name General Admission Color 39CCFF pic
183. o search for an existing patron When you enter the information into the system through this donation module a patron account will NOT be created e Patrons amp Members New Donations ShoWar s tickeling System and ShoWare Patrons amp Members New Donations hosting by VisianOns Inc New Donation 2 Batch Ticket Printing El Box Office El GA Touchscreen Ej Public Website ShoWare Sandbox Welcome lellis Current Printer E Choose your ticket printer O eso O 45000 75 00 PIN 100 00 150 00 Using Ax Wersion 3 4 0 1 gt O other 0 00 Configuration amp Settings Events amp Performances Donor Information Ticket Management Batch Ticket Printing Patron took up First Hame Middle Initial Last Name Address 1 Addiess 2 Page 155 Part 7 REPORTING The ShoWare system includes a multitude of reports that address needs of the box office Ticket Inventory Fulfillment Patrons Accounting Accounting amp Finances Marketing Marketing amp Sales Patron Development amp Retention Patrons Memberships etc All reports are divided into categories based on their functionality and purpose Custom reporting is also available at an additional cost speak to your Project Manager to receive a quote A mock up and specific information regarding your custom report is required to receive an accurate quote Available reports vary based on your system set up standa
184. o two rows with the same numbers but the image doesn t designate rows and each section has a 101 201 301 etc To help the ushers we have designated to repeat the Section Name A B C or D instead of the row letter which would traditionally be the Prefix Start is generally the lowest number of the row Interv is for the count interval as you can see on the map the seats are numbered in increments of 1 Checking the Reverse boxes if the numbering goes from right to left instead of left to right gt means that the row will fill as the information you have to the left of the arrows If you instead choose gt all rows will be filled according the information to the left If you have a special numbered seat define it in the white area on the right Remember only the information on the right is saved when you hit Continue San Afar Reserved Seats ln fhe Found Step 6 2 Assign Seat Numbering for a Section Below is the outline of the Section D Section The Seat Numbering Generator on the left can be used to easily number the seats Seat numbers can also be changed or entered manually in the held on the right The Start Box should contain the lowest seat number in the row Interval Box For odd even numbering the interval would be TWO For consecutive numbering the interval would be ONE The Prefix Box will most often designate the Row lt the Reverse Box next to the Seat Generator is disabled the sea
185. onalize their experience Text can say something like Thank you for creating an account Check back often for special offers or anything else you want to input in there HTML compatible 9 Delivery Method Selection Intro Checkout This message comes up at check out to provide your patrons with any important messages they need to know regarding your shipment methods For example most shipping providers will not ship to a P O Box That is the default message we provide you with HTML compatible and suggested a ADDRESS VERIFICATION When people create their standard address through their patron profile they might use a P O Box or an address other than their billing address The banks will not issue a credit card to a P O Box they require the billing address to be a street address When you have address verification services set up in ShoWare your payment gateway will cause the transaction to fail because the shipping and billing address do not match b DEFAULT MESSAGE You can use this standard message so your patron will be sure not to use a P O Box In case you have changed it the default text and html code so that it appears in RED on your site is e lt font color red gt We cannot ship to P O Boxes lt font gt lt br gt e Some people change it to say Please use your billing address as your Standard address because we check for credit card verification c ADDITIONAL STANDARD TEXT We put this in here as a page f
186. only allow patrons to purchase tickets who enter the password you have selected 14 Access Password If the above option involves a password selection the password may be specified in the text field Other Options Access Gates Main Gate w Featured Event Max Tickets per Basket 0 unlimited 0 Access Restrictions No Restriction Members only Members or Password only Password only Access Password Performance Status DASE v Select Un Sale and the System will take over for you Any other selected Status will make the Performance unavailable on the public site Page 126 Performance Status Performance Status determines the level of visibility in the system and on the website for a performance It also serves as a method of manually changing the availability of a performance Note Select On Sale and the System will take over for you any other selected status will make the performance unavailable on the public site 15 There are 6 Performance Status options a Available Soon Performance Event will appear on public pages but will NEVER GO ON SALE at the predetermined date and time from fields above b Do Not Show Public Performance Event will never appear on public pages c On Sale is the ONLY status code that will put a performance on sale appropriately and AUTOMATICALLY at the predetermined date and time from the fields above Until that time in the future is reached the performance
187. ons at not included Unsold Tickets are included Batch Ticket Printing Patrons amp Members Page 197 Part 8 ADMINISTRATION The administration area of the site is where user accounts are created and site permissions for those accounts are set System Users are categorized in two distinct groups 1 Authorized Users that can access the Administration site of the ticketing application These users have the ability to login to the system through your admin URL Keep in mind that the site administrator chooses which site modules these users have access to For example your created users could be classified as site admin s they could only be given access to reporting or to the Box Office Interface etc In addition Departments can be created to further classify these users i e Box Office Accounting Marketing etc 2 Reporting Users These are users commonly promoters or third parties that only need to be granted access to basic reports and not other system functions This category of users CANNOT access the Administration site rather they login through the reporting URL that URL is provided and varies according to the URL of the customer site ef Administration Show arem ticketing System and S h oWa re hosting by VisionOne Inc 2 Batch Ticket Printing E Box Office E GA TouchScreen S Public Website ShoWare Sandbox Welcome to the Welcome lellis ShoWare Sandbox Logoff Change Password Ticketing Syste
188. oose next to the printer name You can then click Print Calibration Ticket to test your printer setting Most adjustments are made on the printer itself but contact your Project Manager if you need to make adjustments to your Ticket Layout based on your ticket stock Printer Setup Printer Name Device Path See available printers below Click on Choose next to the Printer Name to change your Ticket Printer You will not be able to print tickets if no printer is shown below Select Printer Name Device Path Send To OneNote 2007 Send To OneNote 2007 Microsoft XPS Document Writer Microsoft XPS Document Writer Boca Vw lussrvusaad Boca Brother DCP 8065DN Copy Room vlussrvusaad Brother DCP 8065DN Copy Room D ELL2330dn iw lussrvusaad DELL2330dn Show Loaded 44 Version Print Calibration Ticket Page 25 Part 2 CONFIGURATIONS amp SETTINGS Under Configuration amp Settings users can set up the building blocks of the ShoWare ticketing platform Most information located in this part of the system is considered a place holder and is necessary to be able to proceed with the creation of components listed further down in the system A hierarchy is established that keeps the user on a linear path towards stating to the system what is on sale and how the sale is going to proceed While Part 2 Configurations Setting is lengthy and detailed understand that is done during your initial si
189. orting user settings at any given time Go to Public Reporting Section Create new Reporting User Account Reporting Users 3 tH User Name Valid From Valid To 1 edit amyb 1 1 1900 12 31 2025 2 edit demo 2 1 2008 12 31 2025 3 edit test 1 1 1900 12 31 2025 Page 204 8 4 New Reporting User Creating a New Reporting User to similar to creating a standard system user but it requires the completion of fewer fields We will take you through the step by step process of creating a new reporting user 1 User Name Name used to login to the reporting site 2 Password Verify Password Password that is used along with the user name to login to the reporting site 3 Name Required to identify the user 4 Comments Used to further identify the user if necessary 5 Valid From To Dates Sets expiration for the login This feature would be used most frequently with promoters or third parties who are hosting onetime events 6 Cashier Report The Cashier Report may or may not be something you want to have your promoter use If you enable it you will need to enable which users for which they can pull the report User Name Password Verify Password Name Comments Valid From 01 01 1900 Valid To 12 31 2025 Allow Cashier Report Call Center Users for Cashier Report 2ooptix a Pacya wendy test noah v Page 205 7 Report Check Boxes are provided to determine which reports will be available to the Report
190. other than the client of ShoWare without written permission from ShoWare Page 2 Table of Contents ll Ae T E EEE 3 KEV A T E E voce cutinsknessucostons seca 9 Patt 1 ADMIN BUTTONS amp LINKS euosressessdside onin nnna N ENa n ia 10 Ti Batch Ticket PINUS ceris sonueseusaisesonnecaieseeeanig ce sannseueeesencesaeenceeewacseneeeseenuess noeeanetaeunsessecnee 11 Associating Your Printer to SHO WAare nessa 11 1 2 Box Office Call Center Interface How to SELL tickets ccccccsccsccsccsccsccscceccscccccccecceccecceccecceccescescncees 12 Zi VOD Frames Informacion WIACOW srta rate 13 DO al Ci id mn PA e on 13 1 2 2 Middle Frame Information WiNdOW c ccccccccccecssessseeeccceeesaeeussseeceeceessauasseeeceesesessaaeaseeceeeessuuaagaeseeeess 14 Selecting Tickets General ACIMISSION arare rnea e a ETE EE NRE EA NE EEE EEEE E 15 Selecting Tickets Reserved Seating sseereesesresesresreesreressresreesereererresreesserssrresreresreereeresreessersstreeseresrerserresns 16 Ao AA E E E E E a 17 e PP A E E T E no E 17 A E O lo A deve ve cupeseeneeti nse sashontoessacegens nese 18 SP Er E O RI 19 PEVE ODO PP era ecw pe eeaned E ean cseeenenoeeeees 20 Bevery TROT Fila GIO A Po PP e E OO 20 o oenn a E E asa usseccsntaneseedeannsen S 22 A E A E E E E A E 23 ae A e o o 23 13 GA A nn SO dsigsestetsnsadsbbavacueavendaesndendndestenercauencs 24 q ONG VY CDSCC IPPO O DMDe e nn e oo o UnA 24 TS Een NIVE MO
191. ou will see with the List Performances function amp Per j ShoWare Event List amp Batch Ticket Printing E Boa Office ShoWare Sandbox Category O Include past Everts and Events hout Performances E Stow Active Events Oriy Pabrens amp Henibers Keywords G Exact Phase O Alweeds Anyword E GA Toucktoreen Ej Public website Seach Events found 2 Create new Event Devictvate Events wth No Upcoming Peslomnances a Event Name Actve 1 Perllormances Pack age First Last A 1 ol Nathan Live in Concert as view 10 12 31 2006 500 pen 1 16 2007 8 00 pm Lit Performances Packages ices Besskenisica 2 edi ar Evan Yer ven 1 1 15 2007 8 00 pm 115 2077 8 00 pm Copy Performance Package Aubo Scholar Hew Pack aoe Ticket Management Batch Ticket Printing Here is an example of how one client lists their events e The area highlighted in blue is the Event Name and the Event Description e The Event Image is loaded to the right of the description you select the image and the system loads it properly on the website HTML compatible and suggested Categories Suecia Category Browse by Date et E ERA EEC E dp pi bigs VER Of hi tiara no read brits Four short pura age Egiten cmd mag bn ieomiereben datom How A red bound the meek General Information A train headlined major Matrado son aarde and ee nth kad Wiles Malaca Bes Dir oer En Henn matt roda mal me
192. ough rows had too long or short of a Longest Row or if you miscounted the number of seats Sax Man Reserved Seats in The Bound Step 6 1 Cut Out non seats for a section Below is the outline of the Section D Section Check the boxes to remove seats in the Section Defined Number of seats must match Available number of seats H Rows 3 Longest Row 18 Seats 42 Seats to remove 12 lf you made a mistake during the Section definition and would like to correct it click here Defined Number of seat in this Section 42 Seats currently Available 42 H A A H H l li ll le 10 11 12 13 14 15 16 17 18 12345 6 7 8 9 a MAA BOBOOODODOMNYA ae BOO BAM ODaOa oO a BOO ol al al al a ad Page 100 e 6 2 Assign Seat Numbering for a Section There are a few important things to note about the Seat Numbering Tool have already hit the auto numbering button in the images below The default for all sections start at row A seat 1 Only the Seats Row Designation Seat Number is saved when you hit continue If you left space for a center aisle walkway and it is assigned a column see column 9 in the second image below you will probably want to disable uncheck the box right below the word Helper Tool that says Incl Non Seats in Auto Numbering this will tell the system to ignore the blank space when numbering The system default is having this enabled Ina normal hall there are n
193. ox office staff so please remember that this is a manual step that your system administrator needs to make part of your standard operating procedures if you want to use this report This report will provide all patron contact information for any patrons assigned to the classification selected The user can then use the information for mail or email campaigns courtesy phone calls or even as a method of keeping patrons up to date about event performance changes that apply to that specific classification i e subscribers This report outputs the following data e Company e First Name e Middle Initial e Last Name e Address 1 e Address 2 e City e State e Zip Code e Country e Phone e Fax e Cell Phone e Work Phone e Email Page 188 7 5 2 Patron Order Addresses This report pulls patron order address information based on event performance code or sales date range The output file contains the following information Order ID Order Date Order Status Billing Company Billing First Name Billing Middle Initial Billing Last Name Billing Address 1 Billing Address 2 Billing City Billing State Billing Zip Code Billing Country Billing Phone Billing Fax Billing Cell Phone Billing Work Phone Billing Email Credit Card Last 4 Digits Shipping Company Shipping First Name Shipping Middle Initial Shipping Last Name Shipping Address 1 Shipping Address 2 Shipping City Shipping State Shipping Zip Code Shipping Country
194. p 00am Spm PST lt br lt br gt lt b gt 6781 N Palm Ave Ste 120 lt br gt Fresno CA 93704 1074 lt b0 gt lt b gt U S 959 432 8000 be gt Fax 559 431 5082 br gt 8 hets Hip Aer expedia com pub agert di gecremest stt l 6781 N F almictyl Fresnais aD kzpc 5370dkcrniy 4 target _blank gt Map ite fae bn bic Website Dies Displaped on public Webate Homepage and other gw Mailing Addres Al Phos al i Innes Box ice hours ete tent must be entered in HTML Fonnal Page 29 6 amp 7 Privacy Policy Terms of Use The privacy policy and your terms of use are located in these 2 fields It appears on every page at the bottom of the screen and on 2 popup windows This is where you put in your policies and the terms of use for your site HTML compatible and suggested Note The system comes with a default Privacy Policy amp Disclaimer The text located in these 2 windows is a template that we have created through our research on the web and in conjunction with our corporate lawyer You can utilize them in their entirety or you can highlight copy and cut them out and then input your own privacy policies DISCLAIMER We are not liable for statements in the Privacy Policy Terms of Use or how you follow the listed statements with your standard operating procedure use those listed at your own risk Privacy Policy h3 gt Privacy and Security Policy lt h3 gt lt b gt Disclosure of Personal Info
195. plays all of the details of the last batch print activity as well as the current status of that batch b Printing Queue displays the number of orders in the batch the number of orders already printed in the batch the number of remaining orders to print in the batch and the number of orders in the batch printing queue c Review Batch Loads the Batch into the Batch Printing validation screen so that user can verify all information is correct before proceeding with printing d Purge Batch from Queue removes spooled jobs that are currently in the batch printing queue and marks the order s as failed only a user with reprint permission can print orders after they have been spooled and marked as failed e Batch Printing Progress Window this appears once the system user has selected to print a batch and this window MUST remain open with printing the batch It will automatically close when the last order is printed and confirmed The Batch Printing Progress Window monitors the Windows print queue displays the current progress of the printing and the current order that is being processed or printed allows the user to pause the printing detects errors while printing and confirms the print status of an order f Batch Printing Validation Screen This screen displays the print status of all orders ina batch Orders that have printed from this batch will be in the Printed list orders that have spooled from this batch and have not been confirm
196. plying the appropriate discounts and fees and then clicking the Create New Hold button in the lower right hand corner You will then be given options to assign a hold expiration date should you choose to do so and to either assign a patron account or hold category to the hold Holds can then be turned into paid orders or can be cancelled and returned back into the inventory of their performance Ticket management List Holds Shpk garg RA ad Showare Ticket management List Holds haart cheng Syster hevires ee ne Hold List amp Batch Ticket Printing E Bow Office E GA Touchscreen Ej Public Website ShoWare Sandbox egott Change Password s A j ices ogoff Change P Auto Expiation Any O Never Date En E today Current Printer Assignment lo 5 Ary O Patron tt ES Hold Category Any Categor Choose your ticket A _ printer Puse pT Performance Date zee E today Performance Code Es Using A X Version 3 4 0 1 Event Ary Event Section Seat H nm Welcome bells L g Configuration amp Sellings Discount Code we Dider Events amp Performances Bar Code Hold Crested Date E E today by Ary Users Ne List Orders Lis Teckote be Prime Mad List Tickets to Print BC List Tickets to Mall Batch Ticket Printing Hold Status Mot Completed Item Status onHold Search Reset Search Form Page 142 4 2 List Orders
197. port_MailFulfillment_6 12 2009_1 20 45PM Read Only Wi P Home GE Page Layout Formulas Data Review View amp Cut Verdana le E e aes Text General gt E Cu a ca AutoSum 3 Copy ja E sa a mi on 3 Fill unt Paste siia Painter a B 7 U JS A E E E aa amp Center 7 10823 Formatting a Tanie gt ys insert is Format ar El se See e AS A B D E F G H I F K L M No Q 1 Order First NameLast Name Address 1 Address 2 City State Zip Code EMail Event Nam Performan Seat Seat Seat Seat Seat 113326 Glenn Kricher 101 Limestone Drive Camp Hill PA 17011 gkricherd Cake ssee2 Section 1C Section 10 Section 1 Section 1d3 A206 3 113328 robert kenison 11421 patriot lane potomac MD 20854 rek17 yat Cake 22222 Section 1 Section 10 Section 10 Section 1C Section 10 Section 10 4 113330 Philip Chung 15 Charles Plz Apt 40 Baltimore MD 21201 chancroid Cake 22 Section 10 Section 103 1201 5 113331 EDUARDO DELEON 6 DOCENA CT MONTGOM MD 20886 dieselturtl Cake 2 s s Section 10 Section 103 4212 6 113333 Christophe Demski 1414 Marshall St Baltimore MD 21230 cdemskiD Cake 22 72 Section 10 Section 103 E216 7 113335 chris twamley 922 buckhorn rd sykesville MD 21784 cjtwamley Cake Section 10 Section 10 Section 104 C2 8 113337 Marc Garlock 603 Grason LAne Fruitland MD 21826 marcgarloc Cake 22222 Section 1C Section 102 83 9 113338 Mark Doll 10903 Steffeny road randallstow MD 21133 a669t429 Cake Section 10 Section 107 317
198. r T 2D a sd delad A Chrimea Sere Cipi Unie bod Duma MARII a Swa On Sade Pesar chao A Cheats Lip Fa i gt head des ra aoa Sas San eat LOA 006 PST e ne e i pis ea pj r re Lada Ered 127 OA 50 pa FS deisi A Christmas Siap Diva tes School os PM TA 2000110 Chey Sale ee ciao y Logs Anm NT Ordre Lado List ADOOS 3 00 pe PET Er re Lalo Bed 10001 00 pa PT A ratas Gh Fai amada emis I a Deia Opio bia a Cad detal A Ciria Li Ora tel 0 Dum PMA 171 LU O Subs On Sabe Pers hache A Chaima Dior Fa kisal Atiwa 3 F m i Dim blas PF A AS A OE ie Cilia tora Mid ari Cab Orire Sale ird VAS 00 pe PST dis A Chian Sap Ora nde Son Dres Mad 1200 12500 a On ade Racer whati T A canas omy Fa ze on A i tre Mo r Debo Ogha Ml rl la TIP to help you through the ticket purchasing process you can always look to follow the traffic signals for guidance o Look for the Green button to take you to the next step o Yellow buttons are suggested to be used with caution as using these buttons mean that not all information on the patron is collected o Red are to be used to clear a form or cancel the current process Page 14 Selecting Tickets General Admission Based on how the seat map for the performance was created there may or may not be a Quick Pick option If available for the seat map selecting add to basket from quick pick will put the best available seats at the listed price use t
199. r of Performances per Venue Location per Page 1 Other Display Options Show Search Box Show Event Categories Show Calendar 9 E E Show General Information i K Show Link to Reporting Save Page 44 2 1 3 Performance Listings Definition of what to display in the Performance Listings depending on the System Internal Status and manually set Status for a Performance All the values are defaulted for NORMAL operation of the system and should not be changed without consulting ShoWare WARNING If there is a need to change settings and options from these menus please consult your Project Manager Performance Listing Settings E Batch Ticket Printing EJ fon ifie El GA Toorkterees EJ Public Website Configurations amp Settings General System Settings Prefornmance Listings ShoWa ref F ShoWare Sandbox Wralcomea hallis Definition of what to display in the Pardoimance Listings choose your ticket printer rr cal on the System Internal Status and manually pet Status lor a Peslormance intemal Status Stou Before Sales Start During Sales i Show Phone Number Icon Prone carry phone Sold Dia Sede Stopped ic Available Soon 18 Wetrenabled Seats Sold out On Sale sale stopped Web enabled Seats Sold out Phone Cal Oriy phone Web enabled Seats Sold out Sold Out sold ou E a Viet enabled
200. r performance grouped by coupon issuer Page 182 7 4 1 Banner Stats The Banner Stats Report is currently unavailable Banners Ads however can be used in the system for cross promotion advertisements and sponsorship opportunities See Section 2 2 7 Banner Ads for more information 7 4 2 Commission Report If your business has a commission structure in place for users this report will calculate earned commission per user account You will need to have the User commission set up before anything is calculated commission can be based on a percentage of the face value of the ticket a per ticket amount or a per order amount as you designate It can be different for each user This report can be filtered by event performance code sales date range and performance date range The user also has the option of grouping the results by user event and user or performance and user Note If sales are made in an Event Performance prior to setting a commission structure the commission will be calculated retroactively for all sales under that Event Performance unless a time period is selected The Report includes cancelled tickets Commission Report 6 14 2009 6 33 42 PM Report Date 6 14 2009 6 33 42 PM EventiPellormances Al Perhonmances Date Range All Time Performance Date Range Al Time Groupc by Uses incide Zero Lorntsione User H Tickets Orders Ticket Sales Commission Type Commission Commission Eamed tdulaney 4 1 50 00
201. r the premises 28 Renew ticket reservations on the public website during check out During check out you have a set amount of time that tickets can sit in transition before the system times out and the tickets in transition either have to be purchased and that ticket will go into a sold status or those tickets will be purged and returned back into the inventory where they can be selected and sold Right before the system times out a pop up will appear saying one or more tickets in your basket are getting ready to expire Here they will be able to renew the amount of time that the tickets will be kept in the basket so they can proceed comfortably with their check out It is up to you whether you allow this or not 29 Questionnaire during Checkout Heard About Us This section allows the Site Admin to track marketing efforts and identify the source of ticket purchasers Enabling this will display the questionnaire on both the public and call center checkouts you will input the data fields in Section 2 3 3 Creating Heard About Us Values Settings for Shopping Basket and Checkout Max Tickets per Basket g 0 no restriction Show Available Delivery Options in Basket 7 Minimum Age of a person to be allowed to yg created an online Account in this sytem Renew Ticket Reservation Expiration on Public Site during Checkout Questionnaire during Checkout fy Heard About Us Word Venfication disabled Page 37 Ticket Prin
202. rd or split payments The system user at initial system setup can choose between the standard one payment method per order model or a split payment accounts receivable model As the majority of clients use the standard system we will focus on those reports in this manual e Reponing Shores tickeling System amd S ho Wa re hosting by Wiona Tne amp Batch Ticket Printing El Bow Office El GA Touchicreen Ej Public Website ShoWare Sandbox Welcome to the Welcome lellis ShoWare Sandbox ABET sialis kan Ticketing System Administration ee Currently Logged in User lellis choose your ticket printer E hange Current Printer Upcoming Performances Quick Stat Events amp Performance Performance Date Time Seats pon geri Sell Tickets Nathan Rocks 4011620072 at VisionOne Demo 1 16 2007 8 00 pm PST 3865 0 o HT oso menes Sell Tickets Fisleaf 11707 at VisionOne Demo 1 17 2007 8 00 am PST 1423 2 AN Batch Ticket Printing Tickets Fipleaf2 13007 at VisionOne Demo 1430 2007 8 00pmPST 1423 2 43 Cc Patrons amp Members Quick Stat for Performances Packages with Sales after 1 16 2007 0 00 AM PST today Sold Allocated Perlormance Package Date Time Seats Sold Today red yellow Ticket Inventory Sell Tickets Flyleaf 11707 at VisionOine Demo 1 17 2007 6 00 am 1423 2 2 3 C Fulfilment Sell Tickets Flyleaf 13007 at VisionOine Demo 1430 2007 8 00 pm 1423 2 2 a oaa Accounting amp Finan
203. re ORAL ELLE n cba dbol pou pester tp ral pou di O bo Comoras Hare ber Maa Diora dure 0 i No Mam np ph cho Support wt math y sde ductab s agit lt Abo 2 mai Telcel Prier E AO E GA Ter klaro A A Page 84 Setting Up Donations General Settings 1 User Defined Donations In the general settings of the donations module operators have the opportunity to set min and max amounts of donations level 0 signifies No max or min values You also select what you would like the selection for User Defined Donations to be Other is most commonly used 2 Preset Donation Amounts There are six predetermined levels of donation amounts that can be specified through the ShoWare system 0 signifies no set value thus that slot of donation will be excluded from showing on the public and internal pages Admin Pages amp Call Center I nterface Settings 3 Allow Donations During Patron Creation if checkbox is selected the system will display and allow donations to be made during the patron creation pages Public Website Settings 4 Allow Donations General setting to allow donation to be submitted in the system 5 Allow Donations during Patron Creation if checked it will allow donations to be made during the patron creation profile Note Requires Allow Donations must enable 4 Donation Page Layout on Public Site Appropriate fields are provided to allow operator to display messages during the donation process All
204. rmation lt b gt lt br gt lt br gt 2 TicketSystemN ame ts committed to keeping your personal information strictly confidential Only the organization of the performance for which tickets were purchased vill retain your information When we collect your personal information Le name address e mail and telephone number it is in an effort to improve your Content must be entered in HTML Format vou are responsible for the content Check frequently and read carefully Following Place Holders case sensitive will be replaced with System Content 2 licketSystemN ame Ticket System Name ZPolicyE mail PoliciesE mail Terms of Use lt h3 gt Terms of Use lt h3 gt Thank you for purchasing from TicketSystemN ame lt br gt Please note the following Terms Of Use lt br gt lt br gt lt p gt lt b gt 1 lt b gt amp nbsp 4ll sales are final No request for cancellations changes or refunds ts accepted lt p gt lt p gt lt b gt 2 lt b gt t amp nbsp lf your tickets are to be mailed you should receive them within a Content must be entered in HTML Format you are responsible for the content Check frequently and read carefully Following Place Holder case sensitive will be replaced with System Content Z licketSystemName Ticket System N ame Page 30 8 New Patron Account Welcome Text Public website only This text comes up when a new patron creates their account This is a nice way to pers
205. room VIEJA USINA MisionOne Demo Page 94 2 10 4 New Seat Map Operators enter the New Seat map creation screens If you have a GA venue with one inventory to pull from one section use the New GA Seat Map Tool see 1 10 5 New GA Seat Map There will be numerous links to remind you to use the simplified tool to meet your needs For the operator s convenience a list is provided at the beginning of the process The information listed is gathered by the operators and we strongly suggest that this is done BEFORE you begin creating the Seat Map The Process is divided into multiple steps and you can leave at any point after Step 1 the last step you completed is where the map remains until you come back to it Information Necessary to Create a New Seat Map e Image of the seating uploaded you would upload this into Event Images e Images for all Sections uploaded if you want to do a virtual view to the stage e Venue Name you should have already created the venue in the system e Section Names e Number of Seats per Section e Number of Rows per Section e Number of Seats in the longest Row per Section e Reserved or General Admission per Section e Number of different Price Categories e Colors for Price Categories e Seat Numbers Below is a sample seating chart image and how you should think about creating the sections These following steps will follow this seat map from start to finish For this portion explaining the st
206. rve to password protect a discount code but each one operates in a different capacity Tip DO NOT assign both a password and a coupon code to the same discount code Doing so will cause the two passwords to cancel each other out and if the discount code is web enabled it will be publicly available and unprotected 1 Password The sole purpose is to lock a discount code on your ticketing website Assigning a password will require every web ticket buyer to enter that password before the discount code will appear for purchase and without the password the price is otherwise hidden Page 132 Assigning a password will NOT lock or hide the discount code in the call center box office and therefore should not be used as a method of setting discount code user permissions Discount code permissions can be set under Configurations and Settings gt Basic Configurations gt Discount Codes There is no method for tracking discount code passwords they are not recommended for use in promotional offers njadmin defaul a Y Search Ticket Discount C ADULT CHILD SENIOR COMP CPL GAOUP MEMAL ONE WAY PROMO gt http zooptix showare com admin PerformanceP ricingPasswords asp TitelHau Manage Discount Code Passwords Pricing Price Categor General Admission ADULT Adult Discount Code Mame Password CHILD Chid SENIOR Senior COMP Comp CPL Couple Group Member Allocations
207. s Users who are not given this permission will not have the ability to exchange tickets e Seat Map Management Allows the user to create and edit seat maps e Split Payments If your system is a split payment system most are NOT this will allow the user to accept split payments e Ticket Printing This determines whether or not the user has the ability to print tickets This is related to hard tickets and ticket printers and does not affect the ability to print a Print Home ticket from an email confirmation Page 203 8 3 List Reporting Users All reporting users are listed using this menu These users either follow a link directly to the reporting site provided by you to them http tickets xxxx com reporting You can choose to have the Promoter Login link is below the left side bar on the public website The link for reporting users is a completely different site than the administration site The Reporting Users group is a separate group from the USERS that appear on the administration side and reporting users have their own set of access permissions for the reporting site A Create New Reporting User Account button appears at the top of the screen for your convenience This button functions exactly the same as the New Reporting User menu option under administration The listing shows only the username and the valid date range for the account it has an edit available so that the site admin can change rep
208. s Development a 6781 N Palm Phone 1 559 432 8000 List Promoters Suite 120 Email gales Shy 1_com Venues Fresno CA 93704 l USA Support i Lint Venues Phone Mo Fr SO0am amp 00pm PST 14559 432 8000 Mew Were Fax 1559 4371 5082 Phone Alter Business Hours 1 888 7 79 S663 supporbishy 1com List Seat Maps Emat nE E aih Haw Seat Map ee ShoWare M ticketing System and hosting by VisionIne Inc Copy Seal Map Page 91 2 10 1 List Venues A listing of the venues existing in the system will be provided in this screen Create New Venue button is displayed at the top of this screen Edit button for every venue is provided We will discuss this again in events but several parts of the system work in a hierarchical fashion Think of the Venue as the palm of your hand and the Seat Maps as your fingertips Just as you shouldn t have fingers without the palm you can t have a seat map for a venue that doesn t exist You can have an unlimited number of venues each with an unlimited number of seat maps Seat maps quick link will give operators fast access to the Seat maps menu option where all the seat maps defined for the venue are defined New Seat map quick link will give operators quick access to the Seat map creation screens under a particular venue of Configuration amp Settings Venues List Venues SholWires bekeling Systeri and hosing by Wilton Inc Batch Ticket Printing E Bos Office E GA TouchScreen Ej Pu
209. s Ermal lt back Ticket Fer Diiempison Cone Fes orronienca Fee Pac Fes famiy Fea Finished You have just completed an order An email will be automatically sent to the patron s email and the final page below will be displayed The patron on the public website also sees a similar page only upon the seeing the 6 digit order number is the order completed Unlike using the Anonymous Checkout the tickets will not automatically print you can print out the tickets by hitting Print the Order Click Continue to process the next order Debwerp ridi maini Tie Deda Humber de Fri Fa Didar li Boca Pond Page 23 1 3 GA Touchscreen This is a custom development project for any system If you are a high volume or have consistent high volume days and you are a GA venue this is a project that you might want to consider investing in for your box office If you would like to see a touchscreen interface demonstration contact your Project Manager for more details 1 4 Public Website To see what the public is seeing at any time the shortcut button of Public Website appears on the home screen on the top frame of the administrative site Clicking this shortcut will open a new window with your public ticketing site so you can see what they see 1 5 Left Navigation The left navigation bar of the administrative site is used to select whatever module and menus you desire Each system user
210. s are Not Available Handicap Accessible etc You can select all or no Allocation Types to assign to a reserved seating section If you do not enable any allocations a pop up will remind you that you have skipped allocating seats and you will not complete step 6 7 Sen aa Aeserved Seats In The Found Step 6 6 Select Seat Allocation Status Types in the Section D Section Uncheck any Seat Allocation Types not in use Not Available Continue gt 6 7 Assign Seat Allocation Types to Seats in a Section Just like when you selected aisle seats or selected which seats will be in the first Price Category you will assign seats to allocations you have active in the section You will go through as many screens for this step as allocations you have activated for the section The words and color of the allocation you are currently working with are those words underlined in the phrase Assign Not Available Seat Allocation Type for the Section Section D Sen Was Reserved Seats in The Round Step 6 7 Assign Seat Allocation Types to Seats in a Section Assign Seat Allocation Type for the Section Section D Seat Allocation Types for this Section Not Available Price Categories Ml rent Row Pc2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Page 104 e Repeat for each section When you are done the screen will look like it does below with the status of each section being completed Now click CONTINUE and comple
211. s for the Patron e Membership Types set to Auto Enroll are not available as selection during Patron Creation e Membership Types set to Auto Enroll will not be renewed automatically 9 Membership Duration Set the duration in months like an annual membership put in 12 Note Changing the Membership Duration for the Membership Type will NOT affect the currently active Memberships of this Membership Type Only NEW Memberships and Membership Renewals will be affected 10 Status Sets the Membership status to one of the following e Active Membership can be Purchased and Renewed e Expired Existing Memberships remain Active but cannot be purchased or renewed anymore e Inactive Existing Memberships will be immediately expired irreversible Page 82 Name First Mate Level Short Description 2 Ticket MEMAL Long Description Banafie lt ub lt l gt Ensign benefits plus lt l gt lt li gt 2 Tickets per events series at discounted Membership Price lt li gt lb Reciprocal admission privileges at more than 40 maritime museums in the US and Canada lt li gt lt ul gt po Price 100 Number of Allocations 2 Number per Tickets the Member is eligible to purchase get with discount code MEMAL per EVENT Note Changing the number of Allocations for the Membership Type will NOT change the number of Allocations for the currently active Memberships of this Membership Type Only NEW Memberships an
212. s information containing the billing information shipping information seats reservation and day of purchase e The system will allocate as much space as you need in here to input whatever information you want For instance Thank you for purchasing from Come back and look us Up at www yourcompany com for future offers and updates We appreciate your business Email Confirmation Settings Ticketsystem Name Email Show are Ticketing Confirmation Email Name Customer Service Confirmation Email E mail Address ticketngtd howare com Confirmation Email Phone 559 432 8000 Confirmation Email Fax Confirmation Email Message This Text is shown below the Order Number in the C onfirrnation E ha ail Lise it to show General Policies Infos Drvna Direction etc Page 33 Public Website Display Settings Intl Shipping See Images following the text for screen shots of locations to fill in the following data ShoWare is an international company we have installations in Canada South America the Middle East and Europe 19 Allow International Mailing on Public Site If your business requires the shipment of tickets to international address you can choose to permit international mailing on your public web site The country s currency symbol the abbreviation the name the date format the time from the 12 hour am e You do not need to change any of the other Country Currency Symbol Currency Abbreviation or
213. scan results into their ticketing system If you would like Access Control enabled for your ticketing system please contact your Project Manager to turn this on and go over software installation and equipment requirements Download AC Codes The output of this link is a csv report to upload to your scanning device Upload AC Results After you have scanned all the tickets for your event you can then upload the results of your scans which will directly update all orders involved adding a comment that ticket with barcode ___ was scanned for entry When you upload a batch of barcodes from Simple Access Control scanning the output file below is an image of what text is added to the order information Order 1 01 875 Mail Status Shipped 0 00 Created on 6 12 2009 2 34 51 PM by amyb Last updated on 6 12 2009 2 34 51 PM by amyb Tickets 0 00 Ticket Fees 0 00 Order Fees 000 Delivery Fees 0 00 Patron Information Delivery Information Billing Information Payment Information Delivery Method ZoopT ix gt Box Office Payment Te 10170 amp Print Home Amy M Bruce Comp Amy M Bruce Last delivered to 40 West St 40 West St amy bruce zooptix com Annapolis MD 21401 US Annapolis MD 21401 US Rebuild and Resend Phone 410 216 9667 Phone 410 216 9667 Print Home Tickets Email amy bruce izooptix com Email amy bruce zooptix com Edit Address Qty Loc Name Seat Pricing Price Conv Fee Proc Fee Total Status Mailed Select Reset
214. selection These classifications are created under Configuration amp Settings gt Options Classifications menus Patron classifications are useful for tracking groups subscribers VIPs patrons solicited through special acquisition etc 8 Comment to Add to new Patron Record A comment field is provided for important patron information such as special seating requests special exceptions customer issues etc The only place you see this comment field is if you look at the patron account so keep this in mind 9 Purchase Membership If memberships are enabled in your system then all available membership levels will be listed here with an option for purchase during the patron account creation process 10 Make a Donation If donations are enabled in your system then the Make a Donation is provided so that a patron can easily include a donation during the patron account creation process 11 Payment information This field is intended to accept payment information for any memberships or donations purchased during the account set up Ticket order charges are done separately through the order process Page 152 ShoWa ref a Ekai j ShoWare Sandbox Current Printer E Choose your ticket prnber 2 Batch Ticket Printing Paton Type O web User 2 Cal Certer User E Bor Office E GA Teuchtcresn Public Website Page 153 Patrons amp Members New Patron Member Patron Type C Web User
215. ships have expired without renewal 12 Message The text entered in this field will appear as the message body email in the Membership Expiration Email that is sent to patrons whose memberships have expired 13 Email in HTML Format If enabled this option allows you to enter HTML code in the Membership Expiration Email Membership Public Website I nfo Bar HTML is supported in all parts of the Public Website Membership Info Bar 14 Info Bar Anonymous User The message entered here will be displayed in the Membership information box for all Anonymous Users visiting the ShoWare Website HTML is supported 15 Info Bar Non Member but active Patron The message entered here will be displayed in the Membership information box for all Authenticated Users who do not have a membership HTML is supported 16 Info Bar Member with Multiple Memberships The message entered here will be displayed in the Membership information box for all Authenticated Users visiting the ShoWare Website who have multiple memberships HTML is supported 17 Info Bar Active Member with Single Membership The message entered here will be displayed in the Membership information box for all Authenticated Users visiting the ShoWare Website who have a single membership HTML is supported 18 Info Bar Expired Member with Single Membership The message entered here will be displayed in the Membership information box for all Authenticated Users visiting the ShoWare
216. site with this information In addition to being able to edit the information of the venue you can also see the available seat maps for that venue and quickly create a seat map for a specific venue by clicking the Seat Maps or the New Seat Map buttons If you would like to test the map it link after you create your venue simply click the link underneath your venue and a new window will pop up showing you the location and address of the venue The customer will also be able to quickly get driving directions by using this link j nues SholWires bekeling Systern and Sh oWa re Configuration A Settings Va hosting by Wigior ime lng Batch Ticket Printing EJ Bos Office El GA TouchScreen Ej Public website ShoWare Sandbox Welcome to the Welcome lellis ShoWare Sandbox ange P Ticketing System Administration Current Printer Choose your ticket printer Currently Logged in User lellis Current Printer Using ASX Version 3 4 0 1 7 Upcoming Performances Quick Stat Sold Allocated Seraral System Settings Performance Date Time Seats red A Bac Configurations Sell Tickets Fileaf2 13007 at VisionOne Demo 1 30 2007 8 00 pm PST 1423 2 43 FAY Options amp Classifications PS Quick Stat for Pertormances Packages with Sales after 1 18 2007 0 00 AM PST today Memberships Ho Sales today Donations Settings Image Management Ticketing Provider Information l oiie VieionOne Inc Busines
217. ssion GA 2 10 2009 1 32 52 PM PST Tarad 100921 108189 paid OK General Admission GA 2 10 2009 1 32 30 PM PST Tarad 100921 108189 paid FAILED General Admission GA 2 10 2009 1 32 30 PM PST Tatad 100921 108791 paid FAILED General Admission GA 2 10 2009 1 32 52 PM PST Tarad 100921 108191 paid OK Type Log Log Log Log Log Log Log Log Page 167 7 2 Fulfillment Fulfillment reporting provides system users with all the information they need to follow through on ticket delivery The image below displays the list of available fulfillment reports as seen when you click Fulfillment Examples of all reports are on the following pages Fulfillment Reports Ticket Buyer Report Ticket Buyers for a single Performance will Call and Mail Ticket Buyers This is used at the venue to validate Will Call Customers and to validate a ticket purchase if a customer has lost their tickets Anonymous Ticket Buyers are not included Will Call Orders are marked with a W after the Order Number amp Ticket Re Print Report Look Up Tickets that were printed more than once This enables the administrator to audit the employees or the department that is physically printing the tickets amp Tickets to Print Mail Tickets that need to be printed and mailed to the customer bg Tickets to Mail Tickets that were already printed and have to be mailed to the Customer Mail Order Fulfillment Ticket Buyers
218. stomers Page 63 Creating Ticket Fees You do not change screens during the Ticketing Fee changes so remember to hit SAVE 1 Name Operator specifies full name for the fee 2 Abbreviation Operator can provide a shortened form name for the fee for display in menus and online REMINDER There is one Excluded SYSTEM FEE and it is always ACTIVE You can set the value to zero if you do not wish to charge any fees Operator can define and employ remaining fees from both categories TIP Monetary value to these fees is applied under Pricing and Availability of Performance creation screens ShoWare Ticket Fees List ShoWare Sandbux w iadenin 7 154 Boca Exchaded Ticket Feer Exciaded der are vebis n Pe Shape La end pep coheed lo Pe Paro A A Encladed Fes 1 Escladod Foe I Eiji Fes Included Ticket Fema Cowl Iinciaded Feen Ton me nol vatis der Pe Dese Process and can be used da intemal Repartir only ouch sa echar of corta Sha e Feri vi pou Fee ete H amr Included Fos Coit 1 ae Wrote F geese 2 Vere rma Fee Cit Y z Derk Tak rd 3 ha Wie E CA Tes he ee Acton Ya pen Dre O No Ove Ne Activa Era One Ye CHo Ora No Seve Ticket Fee being Page 64 2 2 7 Banner Ads In conjunction with the Banner Ad Locations operators maintain the images and attributes of the banners that are enabled for the system E Configuration amp Settings Basic Configurations Banner Ads
219. t Reports for the convenience of the user See section 6 1 9 for more information regarding this report 7 2 3 Tickets to Print Mail This report is exactly the same as the List Tickets to Print Mail option under the Ticket Management menu See section 3 3 for more information 7 2 4 Tickets to Mail This report is exactly the same as the List Tickets to Mail option under the Ticket Management menu See section 3 5 for more information Page 170 7 2 5 Mail Order Fulfillment This report is pulled based on performance code and is returned to the user as an excel csv download It lists ticket buyers for a single performance whose tickets need to be mailed Will Call and Print Home orders are NOT included in the report nor are orders whose mail flags have been properly updated As you can see from the screenshot below this site did not update any mail flags as a part of their standard operating procedures This report is extremely helpful for detailed order information if you are missing a particular ticket because the printer ate the paper It is also helpful if you are interested in making a mailer for all ticket purchasers for a particular show Again if you update the mail flags for these then you will not be able to pull all of this information so please make your standard operating procedures that work best for your company En Ta pom OM hittp tickets piersixpavilion com Re
220. t appears next to the check box that says Yes have read and understood the terms and conditions of the site This is something that has been traditionally used in the past to reinforce policies that your merchant services might require b Some clients and merchant processors need to see No Exchanges AND No Refunds or Please check our website at www ___ com for the latest update on anything that may affect your tickets like weather construction and events happening around town 11 Refer to a Subscription Package How do you refer to subscriptions a Examples Subscriptions are a series of tickets some people call them subscriptions mini plans base ball teams call them season tickets b Here you have the ability to give it the name that you choose for your installation Always in singular the s for the plural will be added by the system 12 Hover If you have reserved seating seat maps and image maps you might be blocking off certain seats you might be making sections unavailable for purchase sections might be depleted or there might not be any more inventory left in those sections AKA Sold Out Some accounts want those to appear as sold out some want them to appear as NA or Not Available so we have given you a field here to choose how you want it to display when there are no more tickets available in a section on a Reserved Seat Map see Venues gt New Seat Map Confirmation Screen Message Thank You
221. t be restricted by membership level this should be the most basic benefit of membership Early Booking starts This sets the time the early booking begins before the performance would normally go on sale for events that sell out quickly this is a great benefit to your members Access Restrictions You can limit an event indefinitely by enabling one of the Access Restrictions All patrons will be able to see the event but only those who are Members that are logged in have passwords or both will be able to get to the performance to purchase tickets if you enable this Access Password If password access is selected as a restriction this password will be enabled for all performances associated with this Event Early Booking enabled for Members 7 Early Booking starts O Days 0 Hours O Minutes before the official sale Access Restnctions SD No Restriction Members only Members and Password ony O Password only Note Access Restrictions are NOT applied to the Event Listings Event Detail Pages or Featured E vents Restrictions will be applied to all Performances thal are attached to this Event Access Password The specified password will be valid for all Performances of this Event that require a password regardless of the Access Restriction of the Event itself Page 117 Images amp Categories Image 1 the only Image enabled for the system will be shown to the right of the Event Description or if your site has a
222. t in the entire system Heard About Report Report Date 6 14 2009 7 00 18 PM Event Perormances Performance Codes Performance Date Range All Time Cumulative Heard About Y alue Humber of Orders Percentage Friend 16 25 40 Magazine 4d 8 12 70 Newspaper 4d 10 15 87 lt Other 15323 Radio 5 dd Search Engine 1 159 Television 4 6 35 2 Visitors Center 2 31 74 Walked By 10 15 87 2 Website E 9522 Total Orders 63 Page 185 7 4 5 Redeemed Coupon Report If coupon codes are being used in your system see Section 2 5 4 for more information on coupons then the user may use this report to track coupon activity Tracking coupon activity is very useful if coupons are being used for promotional offers the marketing team can then track the response to and effectiveness of those offers The report can be filtered by sales date range performance date range and the coupon issuer and once generated the report will show the performance the coupon was used on the coupon code the quantity of tickets purchased and the price of the tickets at the promotional coupon rate Redeemed Coupons Report Sales From Date 171 1900 12O0 00AM Sales To Date 12 31 2025 iisaoo PM En Performance Start Date 4711900 1200 004M g Performance End Date 42 31 2025 11 59 00PM EA Select Coupon Issuer none selected EJ Get Report Ghost Tours Performance Name Performance Time qa Qty Price Total Pirates Cruise 10 31 2008 10 45 00 AM GHOST 2 55 00
223. t numbers will read from left to right lithe Reverse Box next to the Seat Generator is enabled the seat numbers will read from night to beft lhetnesesenaansen Pa Seats Row Designation Seat Number E gt ul 1 2 3 4 5 6 T CUCA o EPM o Jm o jfmo o jos o 08 d 201 gt o 21 Mo Ja Mfo a Mo fai Mo ao A lo fas hy o a To Mael Mo as To aso as lo laz o EA ss Continue gt Be sure to scroll across to check that the auto numbering is as you desired Page 101 i 2 2 4 5 6 7 A EN 10 1 12 11 4 15 16 17 18 i pb mil lo mo Jo His lo 108 o 17 t D N 0 104 io hol o mel To tm B a PAE FAE AE EIE EAE AE EAE AE EIE EE EAE E Ee e a E l iO Enzo En iO fans o ia 10 n3 D iaa 10 2 10 70 D 3 D 32 10 am 6 3 Select Price Categories for a Section Ses Nao Aeserved Seats in The Found Step 6 3 Select Price Categories for a Section Please select which Price Categories apply to the Section D Section You must select at least 1 Price Category FANT ROW v PC2 e 6 4 Assign Price Categories to Seats in a Section If you only have one price category it will skip to a screen similar to the second image below where there are no boxes to check you just click continue Sen aa Reserved Seats in fhe Found Step 6 4 Assign Price Categories to Seats in each Section Select the seats in the Section D Section which will be designated as Category FRNT ROW Price Categor
224. t offers comprehensive ticket order information based on a specific event or performance in the form of csv download On this report you will have a large amount of data returned Below is the listing of all the data returned in the output excel file Each line of the data returned corresponds to one ticket Order ID Order Date Order Status Quantity Price Real Area Name Seat Number Seat Category Name Pricing Code Item Status Box Office Organizer a k a Promoter Venue Event Performance Name Performance Date Performance Time Billing Company patron info begins Billing First Name Billing Middle Initial Billing Last Name Billing Address 1 Billing Address 2 Billing City Billing State Billing Zip Code Billing Country Billing Phone Billing Fax Billing Cell Phone Billing Work Phone Billing Email Credit Card Last 4 Digits Shipping Company Shipping First Name Shipping Middle Initial Shipping Last Name Shipping Address 1 Shipping Address 2 Shipping City Shipping State Shipping Zip Code Shipping Country Shipping Phone Shipping Fax Shipping Cell Phone Shipping Work Phone Shipping Email Type of Delivery Page 178 7 3 7 Included Fees Cost Report This report serves as a tool to review included fees internal costs deducted directly from the ticket cost rather than added on as an additional fee and compare them to funds brought in through ticket cost and excluded fees You can compare one EXCLUDED fee
225. te Step 7 to finish your map fea Aten Feserved Seats in The Found Step 6 Below is the list of all Sections for pour new Seat Map General Admission Sections are complete Reserved Sections that are Incomplete require seating to be further defined Section Status Type Section completed Seating Section B completed Seating Section C completed Seating Section D completed Seating Continue gt LAST STEP Select Image of full Seating Chart and define Section Coordinates You will need J ava for this last step If you do not have java or are not sure if you have the latest version follow this link http www java com en download installed jsp If your image looks like the one below you need to contact your project manager i a N Demo Administration Windows Internet ES hp scooter showare conj adan ide ak mp e e x i pi Flo Cat ves Fevortes Took Heb 0 0 gt J4 15 ZoopTi Demo Administ K Cresta better documents us i E Mm gt Page 1 Took ShoWare Ci kl ha ti 31 A i WI Pur i haa ai IMA Ps E Bech Tiksi Erenli 3 Ben lee E LA Tee da rr E oop Th Demo inge MacCiada Hasap l Igo to the Images section to upload mapei arad Image Map coonknater per Sechon AS Sec A 0000 Secten B 005 Section E 0000 Page 105 CONGRATULATIONS Your Seat Map is Complete and you can now create a performance with this map Configuration amp Settings Venues New Seat Map
226. te set up training and can used as a reference if you want to change something in the site which should not happen often Part 3 Events amp Performances is where you will spend most of your time once your system set up is complete The entire configuration is going to be done within these two menus All further sections are for administrative functions how you find your orders fulfill your tickets print your tickets get your reports handle your patrons and members et cetera Configuration 4 Settings Sho Wy prem chat System ard hosing by Werner ShoWare E Gatch Tiket Printing E Dos Office E GA Tee hore E Publie Webirte ShoWare Sandbox Welcome to the Welcome bells ShoWare Sandbox Logoff Change Password Ticketing System Administration Current Printer Choose your ticket printer Currently Logged in User lellis Current Printer amp Choose pour boket printer changes Wang A X Vermon 3 4 0 1 A Upcoming Performances Quick Stat Sold Allocated Pedlommance Date Time Seals red yellow Sel Tickets Nathan Rocks 4011220072 a Vroni Demo 1712 2007 8 00 pen PST ES 0 0 C Sell Tickets Nathan Rocks 4011320072 al Vinonine Demo 1 13 2007 8 00 pm PST 3365 0 o KA Tickets Nathan Rocks 4011420072 at VisionOne Demo 1 14 2007 8 00 pm PST 5 0 o 3 g COU Test 2 ccutest000 al Visores Demo 1 15 2007 5 00 pen PST 1000 4 45 EA New Event 182007 al Verne Dema 11152007 8 00 pen PST 3555 2 1 LAA N
227. tem users have the ability to view and edit previously created patron accounts in the system as well as members that have purchased some level of membership if the membership module is enabled in your system New patron accounts can also be created from this menu and if the user has donations enabled in their system then new donations can be entered here as well amp ShoWare Hara MP Ga ShoWare Sandbox Welcome bellis Current Printer Choose your ticket printer Using A X Wersion 3 4 0 1 Configuration amp Settings Events amp Performances Tickel Management Batch Ticket Printing Patrons amp Members Batch Ticket Printing Welcome to the ShoWare Sandbox Ticketing System Administration Currently Logged in User lellis Current Printer ES choose your ticket printer change Upcoming Performances Quick Stat Sold Allocated Performance Date Time Seats hal yellow Sell Tickets Hathan Rocks 4011620072 at VisionOne Demo 1 16 2007 8 00 pm PST 3065 0 0 Sell Tickets Flyleaf 11707 at VisionOine Demo 11742007 8 00 am PST 1423 2 43 Sell Tickets Fisleaf2 13007 at WisioriO ne Demo 1 30 2007 8 00 pm PST 1423 2 43 El Box Office y GA Touch creen Sholitere Hckeling System and hozira Bay MoUs Ire Ej Public Website Quick Stat for Performances Packages with Sales after 1 16 2007 0 00 AM PST today Sold Allocated Performance Package Date Time Seats Sold Today fred yel
228. that are equal to or exceed the number you select a calendar is displayed under the event and the patron can click on the date they want to attend 13 Number of Performances per Event Per Page Again a way to try to streamline the way the customers find the date they want to attend A long page with listing your next 60 performances might be cumbersome for your customers to scroll through or it could be exactly what you are looking for the choice is yours 14 Number of Upcoming Performances per Page How many of those you want to see per page Option also applies to Search Results Keyword and Date e NOTE If max per page exceeds max of upcoming performances you will see paging system at the bottom that says 1 2 3 last Locations This option is only displayed if you have selected it to appear on the left side bar under the General Settings see Part 20 Browse by Location 15 Show Locations Venues City State If you are holding events at various locations in different cities this tool for your online patrons to sort by the city e Leaving this unchecked will leave the Locations section off of your left navigation bar on your ticketing site e View Venue Listing is a link that will also be present under the option to browse by city This link provides complete address information including a Map It function through Expedia so your patrons to get directions 16 Number of Venues per Page This affects the numb
229. that can later be assigned to a particular patron Multiple classifications per patron profile can be assigned Classifications have numerous uses in terms of tracking patrons For example you could use classifications to tag subscribers donors groups VIPs members etc You can then use the report Patrons per Classification located under Patrons amp Membership Reports to download contact information for patrons in a specific classification Think mass mailing email regarding a group sales opportunity or a discounted ticket offer for VIPs or Subscribers Where is patron classifications used Configuration amp Settings Options 4 Classifications Patron Classifications ahotara KA System and osting by ShoWare Batch Ticket Printing El Box Office E GA TouchScreen EJ Public Website ShoWare Sandbox Create new Classification Welcome lellis ON of Classifications 3 H N Current Printer 3 Choose your ticket 1 edit Corporate Customers ale bailed redhat nde oko a mieten habitat a a a a a a 2 edit Default Using A X Version 3 4 0 1 v a e Tom Groums General System Settings Basic Configurations Options amp Classifications Hold Categories Heard About Values Departments Access Control Settings Memberships Donations Settings Image Management List Box Offices List Promoters Venues Events amp Performances
230. ther explain the home screen and introduce you to the admin side of your ShoWare system ht toe Be PA EL Batch Tickoel Printing a Box Office E GA Touchtireen O Validate Barcode Ej public Website Welcome to the Welcome wladmin Showare LOQ Change Pesewiord Ticketing System Administration Current Printer Boca cha of offi Pimp Currently Logged in User viadmin Current Printer Uang ASS Veraons3 4 0 1 ep Boca changes Configuration amp Settings Upcoming Performances Quick Stat Sa Sold Allocated Events amp Perf z Perlormance Date Time Seats irod yetlow Sel in Chitin Story M s 1 2 1 Pal Bmp 1 ors Be C kowts 1 2 1 2 b En i Ta o Coo Tike agement Tickets Unid Sched Ostet pm PST Dlls k 4 Sel Anton Park D sb IDE RETI 1 1 Fa A A y ir ri 1 ari 22008 10 00 A s AAA Batch Ticket Printing Tickets Park am CST 210 11 o s Sal Cherri Show y MAS 1 zl ZA 1 25058 l C Mori 1 2 2200 6 EN i E z j Patron amp Members Ticket Uried School Urei pm PST E Ve u 0 E i 5 ie O ES NN AAG 7 00 x Reporting 9 y Hockey Game HOCK201012122009 2 G2 Arena Le Un 003 7 00 11007 2 Adeninitr ation Sel A Christmas Story MAS 121320091 12509 at Clovis 12 13 2003 6 30 4172 0 oo Teckets Uned School Dintnel pm FST Pone i Visiendine only Sel JA Chumas SI MAS 1271520091 1 2603 at Clovis 127152006 6 30 179 0 o gt Tickets United School District pen
231. ticketing System and ShoWare Contauradon amp setings Venues Naw Seas Nan ss Batch Ticket Printing a Box Office E GA TouchScreen O Public Website ShoWare Sandbox Seat Atao F Welcome lellis Current Printer A Choose your ticket rinter E What s next Using A X Version 3 4 0 1 Edit this Seat Map Create New Seat Map Wizard General System Settings Basic Configurations a a NETA Create New Simple General Admission Seat Map Access Control Settings aloe Create New Performance using this Map Donations Settings Image Management Create New Package using this Map List Box Offices List Promoters Venues List Venues New Venue List Seat Maps New Seat Map New GA Seat Map Copy Seat Map Y Page 106 2 10 5 New GA Seat Map A quick way for operators to define a General Admission Seat map with one section and one pricing category if provided z j 7 g Wi 5 al Shoal aren Michi Syste and ShoWa ret onfiguration amp Settings Venues New GA Seat Map es Kg Vaan Batch Ticket Printing El Box Office E GA TeuchScreen Ej public Website Mew Seat Map ShoWare Sandbox Hate You can only buld a ample single section general admission seal map wath thes form If you reed bo nesle a teseved seating map of 4 seal map wih mulliple sections use the Showare Seat Map Wizard Welcome bellis ogof Change Passweon Current Printer choose your ticket Venue Select a Ve
232. ting and Fulfillment Admin Pages See Images following the text for screen shots of locations to fill in the following data 30 Settings for Ticket Printing and Fulfillment These settings will only affect the administrative users of the system a Will Call Pick up Settings This gives you the option to either have the patrons pick up all tickets in their order at the 1st performance that they are attending or pick up tickets for a particular performance at each performance separately if there are multiple performances in their order This only affects Mixed Basket Systems b Number of Receipts to Print Physical Ticket Printing Many requests have come in for the option to print receipts with the tickets or never print tickets Clients have also asked that a receipt print for the client and another for the box office Here you have the option for none the standard of 1 or 2 receipts to be printed from the system Remember that we are setting the global settings here so this pertains to the whole application i These are ticketed receipts that are printed along with the tickets for the will call tickets ii If you choose 1 receipt there will actually be 2 things printed in addition to the actual tickets the signature card which has the person s name amp address if the order is to be mailed and then one copy of the receipt 31 Settings for Admin Pages when selected will display the upcoming performances and today s sales on t
233. to click yes and create your performances but if you made a mistake during the auto scheduler process and move forward anyway you will have to update or delete those performances individually Review review review hoctira by Mision Irz Events amp Performances Auto Scheduler Tote bcketing Sytlem and Page 139 3 8 New Package If Subscriptions are enabled in your System the New Package option menu can be utilized to create Packages for your system Tip Once you have created a package the Copy Performance Package tool may also be utilized A Package creation is similar to a performance creation One difference between the two is that there are no sales start end dates and times for packages These parameters are already defined by the performances that will be part of the package and are therefore not necessary for the package itself Another important difference is that once you have created the package you will have to go through an additional step of associating performances with the package This means that you will need to have all necessary performances created before you begin the package In order for the package function to work the SAME seat map must be used for all of the performances associated with the package This means that all performances must be taking place at the same venue In addition the seat map being used must be a RESERVED seat map If seats for a single performance are made unavailable t
234. to one INCLUDED fee that you the system user inputs into the pricing for each performance This report allows the user to see if the excluded fees are sufficiently covering internal cost Below you can see that the output shows you all cost totals for a given Venue Event Performance etc to your choosing The last column shows the difference between the Excluded Fee and the Included Fee that you chose as the percent by which you would need to raise the Excluded Fee to cover the Included Cost that you have identified If the cost is covered then the increase needed to cover the cost is 0 and that is returned ShoWare Sandbox Included Fees Cost Repont Repot Date 12 71 2009 4 08 21 PM Compare Ho Comparnorn Evernt Petomance Event Amencan Barebad Team Show Tcha Paice Bon Otfhee Al Bex Offices Corwersence Fee Lor Fee F gcaity Few Fac Fee Promoter Al Promoters Receber Reveter Verna Al Verve Verne Verne Payment Type Al Payment Types Group by Ewert Sales Date Range Al Tene Data Selector Net Sales Peiomence DateRange Al Tere Nome Qty Tickets Conv Fee Fac Fee Reseller Venue Amencan Bateball Team 12723 1 042525 00 31 807 50 0 00 0 00 Grand Total 12123 41 042 525 00 31 807 50 0 00 0 00 Ticket Fees Derconplion Cony Fee Conversence Fee Fac Fee Facility Fee Recek Reseller Veni Veris Page 179 7 3 8 Ticket Fees vs Ticket Fee Revenue Similar to the Included Fees Cost Report the ShoWare Fees vs
235. to the My Account Section of ShoWare this is a constant link and will work for any event The 2 link Takes the user to his her Shopping Cart again this is a constant link and will work for any event The 3 link Takes the user to the Event Detail Page which is what you just customized Event Link gives you text of the hyperlink that is easy to highlight and copy you are not able to edit this link you cannot change the web address Preview gives you a tool to check what your customization event looks like without creating a performance Don t forget to hit save after you get the Event to look as you choose Alice In Wonderland Name of the Event http sandbox Showare com myaccount_asp qilrompage 3 qitopage 1 Takes the user to the My Account Section of Show are http sandbox Showare com basket asp Takes the user to his her Shopping Cart p evt 681 Takes the user to the Event Detail Page http sandbox Showare com eventperlormances asp7evt 681 Event Link Preview Save Delete Cancel Go to the Images section to upload images Page 120 3 4 List Performances Packages The List Performance Packages menu allows the operators to search and use filtering options to find Performances and Packages Of special interest is the Include past Performances checkbox that will allow the operators to filter and find performances that have already expired happened S
236. tors 2 Comp if checked the payment type indicates that no money will be received The Payment and Reconciliation Report will exclude these Payment Types under the appropriate system set up 3 Permission Required If selected a link will appear after method is saved Operators may select from the appropriate list of users who can utilize that method ONLY specified users and Site Admin s will have access to that payment method NOTE As with discount code if there is a sale o ca posted under is Comp 7 the system Please check if the payment type indicates that no money wil be recenved according toa particular The Payment and Reconciliation Report will exclude this Payment Types Payment Peimission Required Method that Only Ste Admins and Selected Users are alowed to use this Payment Type if enabled method MAY NOT be ee deleted Save Delete Cancel Page 58 2 2 4 Delivery Methods How do you plan on delivering the tickets you have sold to your patrons Will you ship via Standard Mail Do you plan on offering a high speed shipping option Will you only put the tickets in the mail if you can get an online or eDelivery receipt All these options are at your finger tips You determine which delivery methods to offer but as with most Basic Settings there are some Delivery Methods that are predetermined and cannot be deleted You can change the delivery time required for these When setting up the performances you can select
237. ubb e Web ute the Patron can uze to place an order wa phore of ack quethon abou peloemance and skeady placed orders Home Page Ste inio chy Phone Hour lt b gt cbo a Mon Fri 8 00am Som PST be cho 6761 N Pakn Sute 120cbo Fresno CA oe U 5 559 432 800 lt a heis http w queremcstbsit 6781 N palmiciyl tresnobatrent If unplemented n Pubie Website Design Displayed on publ Website Homepage and other Should contan your Mailing Address All Phone Numbers Box Offace hours etc Content must be entered m HTML Formal Privacy Pokey hh Privacy and Security Pobey lt h3 gt a lt boDisciosure of Personal Infornahor lt b gt bo bo A TicketSystemName is commited to oi tial eg arg gence eRe Pd confdertial Only the organcation of the performance for which beket were purchased wal casos ro on ome oe oe Page 28 General See Images following the text for screen shots of locations to fill in the following data 1 Ticket System Name This is the name that is going to appear at the top of your browser and on the authentication screen This also can be used as a place holder will show you what a place holder is further down on your site 2 Privacy Policy Email This is a Place Holder in Privacy Policy Text see below This is your Contact Email Address for Patrons that have questions or concerns regarding your privacy policy 3 Password Reminder Email This is an email that patrons who have
238. ulate the list of all of the orders that have not been updated Ticket Management List Tickets to Mail Show arem ticketing System and S hoWa r of Ticket Management List Tickets to Mail hosting by ViionOne Inc Ing T ic ket s to Ma il Batch Ticket Printing El Bow Office E GA Touch creen E Public Website hicri gt E ShoWare Sandbox Mail tickets that were printed but mot mailed bo the customer yet flag im Ordes Detail Welcome lellis Even y DUSMAN A A ee ee eae An Everina v hi Malian 4 Curent Printer uv E ee AA TN nt Printe BB King 8 printer Chicago 2 SATUS A Drame in the Still 11 Using A X Version 3 4 0 1 ka Jurassic 5 7a Configuration amp Settings Oklahoma Aquasium Daily Admission 2 Events amp Performances Stomp J Tide anit The Strokes Live q List Holds rn AIN AS IN Litt Orders VisionOine Demo Event 2 3 List Tickets to Print Mail List Tickets to Print vical gel Orders to update mailed flag Batch Ticket Printing Page 146 Part 5 BATCH TICKET PRINTING The Batch Ticket Printing function allows users to print ticket orders all at once rather than printing each ticket order separately This menu offers numerous printing options including a drop down to select the printer you would like to use the ability to select mail or will call and print those batches separately the option to filter batches by performance code or by a date range management and utility opt
239. ult price for that section The difference for Reserved Seat Maps is that when you pick individual seats for the patron you are literally picking the specific seats from specific rows for the chosen section Below is an image of what this looks like You would first select the selection by clicking select seats Then when the pane refreshes select seats simply click the boxed to enable the selection mark them with a check and click the green button add to basket As you can see in the second image below there is an i that you can click for more information on what the colored boxes mean As these allocations and color coding are chosen by the site administrator it is different from system to system but the i information will explain the coding 1 Cal Cantar Winders internal Explorar E al plana a Tope Parcero sp a Fada Taleg ay Eve a Cherbran Shes Te pr Lens Doe Phan Semih clear fore Tadap Pedic Paros dhiom Leth Onde Lode Hold L csip Hee Donan Cvert A Choss E Pafomance Dates mo eeu LATA go ppe 300 on PST Manr arar Sale Simier 423008 Se 127 147000 5000 pra PT Polomance Code SAS 2 EAN eo Bos Oboe ib Poe co Proa sis Mor Dir nde Sosa pres Sa lap Pelotero fe Corta Hibe Seat Mavsrro Time O raian Golrrray Maibodo bled sired Sel Call Teche Acco Reiter Eas Bonk Me Lae Pl ep heck Peeks dde gt a io bai Files Decor Boden fig Ps A Tern S5ech n Tp E Gear Aral Fres Hare Corra Fes Pac Fag 10078 101
240. ultiple Memberships and the patron does not select a membership during creation The First Auto E nroll Membership with the highest Number of Allocations is assigned to the Patron e Auto Enrolment is stil triggered if the User purchases a different Membership during Patron Creation causing the creation of TWO or more active Memberships for the Patron e Membership Types set to Auto Enrolf are not available as selection during Patron Creation e Membership Types set to Auto Enrol vall not be renewed automaticaly e Auto Enroll can be enabled for multiple Memberships Page 83 2 6 Donations At this point the system only allows you to designate one charity to receive donations You could tell the patrons that the donations are split equally between a number but it would then be your responsibility to track the donations ShoWare Donations Settings ShoWare Sandbar f E Jian UA boca se Wil adie Mirae Donation Amari q 7 Pinet Donation Amos l ae Portal Dorabon Amount gay Has Preset Donation Amoudi d 7 naa Preset Donation Amount d 100 ms Hot Set Pret Donation AmoutS 16 me Not Set Pomet Donation Amourt6 g ae Not Saf Ade Pages L Call Contes Intelace Settings Alow Donators Dumg Pabon Deaton 7 Public Webnie Settings Adon Doratera F Allow Donators Dung Pabon Deaton o Rega Aks Donaire Donsin Page Layout on Public Sie ioe Dorator Aoruet Screen Test 2 tert colors Taa
241. umber of seats allocated per allocation type for each performance based on the selected parameters This report can be filtered by event performance code or performance date range This report would generally only apply to performances that are using a reserved seat map See section 1 2 1 for more information about seat allocations Pier Six Pavilion Allocation Report Report Date 6 12 2009 8 57 49 AM Event Performances Event Cake Performance Date Range All Time Cake w Winterpills PX100208 at Pier Six Pavilion 10 2 2008 8 00 pm Handicapped Accessible Not Available Obstructed View Total Performance P X100208 Grand Totals Allocation Handicapped Accessible Not Available Obstructed View Grand Total 23 119 147 Seats Allocated 23 119 147 Page 164 7 1 7 Tickets On Hold Report The Tickets On Hold Report gives the user a comprehensive list of ticket holds in the system that are Not Completed A Completed Hold has had all tickets either processed through to an order or the tickets have been canceled This report can be filtered by event performance code performance date range hold category hold created date range and hold expiration date range In addition the filtered results can be sorted in a number of ways including alphabetically by event chronologically by performance alphabetically by hold category or chronologically by the hold creation or expiration date
242. unique code identifier must be assigned to each performance This code is utilized during search and filtering and also in Reports under Reporting section Note Leave no spaces between the characters of that field Make sure to use a code that will allow you to easily identify the performance Generally this is done by including the date of the performance in the code For more information on Performance Codes and seeing how they are used elsewhere in the system check out the section on the Auto Scheduler in 2 7 Step 6 8 Performance Start End Date Performance Start amp End Time This is where the user selects the dates and times that the performance will actually occur Time zones appear in parenthesis and are linked to the time zone the venue has been defined under Tip Once the performance end date and time has expired system users will no longer be able to sell tickets for that performance only Holds will be able to be completed and orders may be canceled Choose your end date and time wisely 9 Sales Start End Date Sales Start End Time Here the system user will select the dates and times that the sale of tickets on the public website will occur Time zones appear in parenthesis and are linked to the time zone the venue has been defined under Note Sales for the performance is not restricted by these dates and times through the Box Office interface this setting only affects the public website i E r ch Thiel Pr
243. upon Report b The software allows for multiple coupon codes to be assigned to one issuer as well as multiple issuers to be assigned to one discount code c Each coupon code is required to have an expiration date The coupon code will expire at 11 59 pm on the date you choose Once the coupon code expires the discount code it is assigned to will no longer be available for web purchase The discount code can once again become available on the web if the coupon code is removed or the expiration date is extended fadminidefauk agg p Performance Pricing Coupons Windows Internet Explorer iR E e A A ENEE E Er A E EE Manage Fricing Code Coupons log Search Es ES MAA 2 Discount Code ADULT Adult ey El gt mm Page lseuer Shot arg Th tic Expiration Date ticked eupon oe E Box Office E AAA E Pi fell Cocks 4 1 412009 1 00 pm 3 00 pm EST M00401 054 Miami Duck Tours General Admission Delete Selected Mail and Will Cal Ticket Back Delete Issuer Gave Manage Discount Code Passwords amp Coupons a Excluded Feez Included Fees Cost Discount C CON FF ZT FEE 10 TAX ADULT 2 0 o 0 CHILD 2 0 0 SENIOR 12 0 0 0 COMP CPL 0 E 0 0 GROUP 0 E 0 0 MEMAL lo 0 0 0 ONEWAY o 0 0 D PROMO Done ee Internet 100 r o o oO 0 0 Page 134 3 6 Copy Performance Package The copy performance package module allows system users to copy information from a previous
244. very location a custom implementation is REQUIRED for every ShoWare SkiData implementation for information and price quotes please contact ShoWare support e SkiData is requires a significant investment and suggested for those that are looking for high security along with the ability to restrict barcodes to a specific entry gate think arena or stadium e A ShoWare SkiData implementation is in real time with the bar codes being constantly checked and new bar codes that are sold at the gate being constantly downloaded to the scanners 3 ShoWare Access Control Model The developers of ShoWare met the request of their customers for a middle tier scanning system SWAC allows for real time scanning and barcode generation but does not allow you to restrict entrance of patrons to a specific gate This is recommended to most of our clients at this time Depending on the model implemented the options of this menu will adjust dynamically to allow configuration for either model This configuration is part of the project s Go Live process Project Managers consult with customers to assign appropriate menu options and model Page 73 2 4 2 Print Home Ticket Layout Printo Home tickets are not only a delivery method but a marketing tool for you They also contain valuable information for your patrons Print Home Example Below is an image of a Print Home ticket to help you understand the layout and what you can change only t
245. w Membership Purchase i J if it was incorporated in Public Website layout See layout configuration options below lt b gt Special Member Discount ts available for this Event lt b gt Active Members please Login lt br gt Not a Member yet Get instantly to access this performance lt br gt Shown to Non Members and Anonymous Users in Performance and Section Details if Member Discounts or Allocations are available Place Holders case sensitive Logins Login Page Link Label Login 2Get Patron Signup Page Link Label Get a Membership Discount lt b gt add first the number of tickets you a would like to get to your lt b gt Shopping Cart lt b gt lt br gt At the Shopping Cart select lt b gt Apply Discount lt b gt to change the discount price of a ticket lt br gt f Shown to Members in Reserved Section Detail and Performance Detail Explains to customer how to select Discount from the Shopping Cart Page 78 Membership Expiration Email If 13 below is enabled HTML is supported in the Membership Expiration Email 10 Subject The text entered in this field will appear as the subject in the Membership Expiration Email that is sent to patrons whose memberships have expired 11 From Email Address The text entered in this field will appear as the from email account in the Membership Expiration Email that is sent to patrons whose member

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