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EPABX Systems

1. 56 Ext number 57 Ext number 58 Ext Trunk number Hook flash Ext number Hook flash Ext number Hook flash 7 6 54 Ext number 86 53 Ext number 80 9 22 1 0 1 Day 0 Night 84 110 199 100 109 51 Destination Ext number SUP 3 Ext 52 Own Ext number 83 Hook flash 9 UIPL AX OFFICE VERSION 3 13 Page 11 of 11 CREATIVE WITH OWN SUPERVISORY CODE 23 24 25 26 27 28 29 30 31 32 SUP Get into supervisory code CLASS OF SERVICE DEFINE A B C D KEYS FILL PERSONAL BANK CHANGE OWN PASSWORD DOSA ACCESS CANCELLATION OF ALL SETTING CALL FORWARD BUSY SETTING OF HOT LINE a immediate internal delayed internal c immediate external only dial tone d delayed external only dial tone immediate external no f delayed external no CANCELLATION OF HOT LINES a Immediate Hot line 55 Ext Personal Code SUP 1 COS SUP 6 HF SUP 8 HF SUP 2 SUP 0 1 lock unlock SUP 50 SUP 3 Destination Ext No SUP SUP SUP 9 0 Ext no HF 9 1 Ext no HF 9 0 SUP 9 1 SUP SUP 9 0 HF 9 1 LN TN HF By System Programming b Delayed Hot line SUP 50 FOR CONSOLE OPERATIONS 1 Attend incoming Station calls AS 2 Attend incoming trunk calls
2. 3 Transfer incoming trunk calls TRSF Ext No RLS 4 Attend Unanswered trunk calls 5 Hold a trunk line HOLD 6 Trunk Access TK1 TK10 7 Call Extension Extension number 8 Re dial last number on Trunk line RDL 9 View incoming call Ext number 10 Turn the Buzzer OFF RDL 11 Forceful release of a trunk line AB Trk key TK1 TK10 12 Form feed command for printer PROG TK9 UIPL AX OFFICE VERSION 3 13 Page 12 of 12 CREATIVE DIP SWITCH SETTING Systems are having some jumper settings for various configurations System wise setting is as follows AX206 This system has no DIP switch setting With this system console connectivity printer connectivity VRR fax homing are not available AX308 For Console facility remove the jumper P4 For w o console put a shorting plug on P4 With AX308 Hotel version is not available AX616 For Console facility remove the jumper 5 For w o console put a shorting plug on 5 For Hotel Version different EPROM has to be installed AX624 EPROM For AX624 Hotel Office are same i e A624 EPROM for Dual console Hotel version same EPROM will be installed while for Office version dual console EPROM BC624 AX936 1028 EPROM For AX1048 Hotel Office are same i e A1048 For Dual Console Hotel version same EPROM will be installed while for Office version dual console EPROM BC1048 For configuring the system for w o console or Hotel version
3. 5 ACCESS OF TRUNK LINES RIGHT DEPENDENT When an extension user wishes to access a trunk line for dialing external numbers then one can access trunk line in one of the following ways Lift hand set Hear system dial tone Dial 0 for trunk dial tone Or dial any TRK access code i e 70 to 79 to get trunk dial tone 70 amp 71 for AX206 70 71 72 for AX308 70 to 75 in case of AX616 amp AX624 70 to 78 in case of AX936 amp 70 to 79 in case of AX1048 to access specific line UIPL AX OFFICE VERSION 3 13 Page 16 of 16 CREATIVE 6 TO HOLD A LINE Extension or Trunk Extension user can hold any party extension or trunk during conversation by the following procedure for activities like call consult call transfer call parking or conference During conversation hook flash Extension user will get service confirmation tone for few seconds while the other party will get music on hold Note Extension user can retrieve back the hold party again by hook flash 7 CALL CONSULT It is often required to consult with your colleague staff while conversing with an external or internal caller This feature enables you to talk to other extension while first party is on Hold The procedure is as follows Hold the line by pressing hook flash Dial desired extension number Talk with second party Use hook switch to toggle between the two parties If called extension discon
4. Hear confirmation tone amp hang up 3 TO CHANGE YOUR PERSONAL PASSWORD Each extension in the system has a unique password This password will allow you to activate various feature like changing your COS storing numbers in your personal bank setting hotline etc The default pass code for all the extensions in the system is 777 This password can be changed by you at any time Changing the pass code must be made from your own telephone Password consists of 3 digits UIPL AX OFFICE VERSION 3 13 Page 15 of 15 CREATIVE To change personal password Get into self supervisory mode Dial2 NNN Where NNN is the 3 digit new password Hear Confirmation tone Press RLS key or hang up 4 EXTENSION TO EXTENSION CALL This feature is the basic feature of an intercom wherein an extension user can talk to another extension user Lift hand set hear system dial tone Dial Extension No wait for Ring back tone Speak when called party answers Ext Nos are from 20 to 25 in case of AX206 20 to 27 in case of AX308 20 to 35 in case of AX616 20 to 43 in case of AX624 200 to 235 in case of AX936 and 200 to 247 in case of AX1048 Important If an extension is busy with any extension or trunk line the caller will hear ordinary engage tone but if there is any wiring problem or the handset of the called extension is not placed properly on hook the caller will hear the burst type engage tone
5. 10 BUZZER OFF When the console is busy the buzzer will start to ring when a call lands in the console The Operator can turn the buzzer off by pressing RDL key Alarms ringing on the console can be turned OFF only by pressing the RDL key Also when any of answering keys AT AB or AS is selected to answer incoming call buzzer will be automatically switched off 11 FORCEFUL RELEASE OF TRUNK LINE If a trunk line is seen engaged for a long time and if it is required to release the line forcefully press AB key The display will show Force Drop trk Now press the required trunk key TK1 TK10 The trunk line will automatically get cut If this trunk line is in conversation with an extension then that extension will get engage tone 12 FORM FEED FOR PRINTER The printer connected to the system can be given a form feed command by pressing PROG key TK9 key Now the printer will move the paper to the the next page This is useful for inkjet DeskJet and laser printers UIPL AX OFFICE VERSION 3 13 Page 37 of 37 CREATIVE THIS PAGE IS LEFT BALNK INTENTIONALLY UIPL AX OFFICE VERSION 3 13 Page 36 of 38 CREATIVE CONSOLE PROGRAMMING MODE To enter into the console programming mode following are the steps Press PROG key Display will show Type Password After entering the correct password press PROG key again Now display will show HOLD XFER RDL CONS VIEW PROG Press HOLD key t
6. Krone Connectors with surge protection equipped as per capacity Power Supply 230 10 50 Hz Battery Requirement 2x12 7 2 AH secondary power source Decadic dialing Pulse Rate 10 PPS Make break ratio 1 2 Inter digit time 650 msec minimum Line characteristics a Loop resistance for station 150 Ohms b Loop resistance for trunk 1500 Ohms Extension Voltage 22V DC There is no user serviceable parts inside the EPABX and hence the customer must never open the same UIPL AX OFFICE VERSION 3 13 Page 8 of 8 CREATIVE ISOLATING FAULTS AT THE MAIN DISTRIBUTION FRAME The Creative EPABXs provide the termination of all extensions amp junction lines at the krone type MDF optional The user can check up any extension or junction line with the help of one telephone instrument amp one isolation jack The user will have to insert the jack at the desired location of the Krone MDF The jack provides one pair for the field side connections and another pair for the EPABX side connection As the jack provides isolation between field amp EPABX side one can always connect the telephone instrument at field side pair amp look for the voltage in case of the junction line problem Similarly one can connect the telephone instrument at EPABX side pair of the isolation jack amp check the corresponding extension if it is related to the EPABX extension Using this facility one can check all the junction line
7. 53 54 54 54 55 57 57 57 58 58 58 59 59 60 60 60 61 61 61 62 62 62 63 63 64 64 64 65 65 66 67 67 68 68 68 69 69 70 70 71 71 73 UIPL AX OFFICE VERSION 3 13 Page 5 of 5 CREATIVE ABOUT YOUR MACHINE We congratulate you for being a proud owner of the Creative EPABX system This EPABX system is available in configurations of 206 308 312 616 624 936 1048 which means it is capable of handling from 2 Trunk lines and 6 extensions upto 10 Trunk lines and 48 extensions The CREATIVE EPABX is designed for use in small or medium sized business organizations The main control centre is a microprocessor unit which contains 32 EPROM The switching method is controlled by semiconductor based solid state space division switching matrix and stored program concept The EPABX uses a switch mode power supply which ensures a stable power to your equipment External CVT Stabilizers must be installed in industrial areas or in any area which faces large power fluctuations The system has highly versatile software which provides the user with a variety of features to suit one s communication requirements The Program changes amp feature availability by any extension can be either allotted or deleted even at the site by certain codes The use of low power components reduces systems power amp cooling requirement The system has ease of installation and high reliability during operation
8. CHANGE SYSTEM PASSWORD 81 PPPP NNNN 1 The system password can be re programmed to prohibit unauthorized access to supervisory mode This is possible only by changing master Password 81 PPPP 1 If PPPP amp NNNN are same system master p w will become PPPP If PPPP is not same as NNNN then password will not change Please note that once password is forgotten there is no way to know it The only way is to remove power of RAM chip of the system to set default password as 1234 Default Master password as 1234 31 AUTO CHANGE OVER TIMINGS 82 W HH MM Hh Mm 82 W HH MM Hh Mm Set auto Day Night Change Over timings W is day of week 0 6 0 as SUNDAY HH is day mode start hours 00 23 MM is day mode start minutes 00 59 Hh is day mode end hours 00 23 Mm is day mode end minutes 00 59 UIPL AX OFFICE VERSION 3 13 Page 69 of 69 CREATIVE Note Auto day night changeover will take place at pre programmed timings For e g if the day timings are 9 00 18 00 and at 10 30 it is set to night mode manually then at 18 00 the system will come into auto changeover mode automatically Default 09 00 am to 18 00 pm for all days 33 SELF SERVICE GROUP 91 TRK EX Fill EX s as Self service ringing extension for trunk line TRK for mode 0 2 5 7 Where Ex 20 25 in case of 206 EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX
9. corresponding to 2 5 secs 7th column of 3rd row 50 corresponding to 5 0 secs 8th column of 3rd row 50 corresponding to 5 0 secs 9th column of 3rd row 70 corresponding to 7 0 secs 10th column of 3rd row 80 corresponding to 8 0 secs For example if it is required to have a pulse rate of 2 5 secs from 06 00 hrs to 23 00 hrs and 5 secs From 23 00 hrs to 06 00 hrs the entries in the third row must be 50 for 1st column 25 for columns 2 to 9 and 50 for column 10 Please note that these pulse rates will be used only for those STD codes which are not able to match any entries in the STD ISD CODE TABLE If zone 11 amp 12 are not used then there is no need to enter any value in these columns The default entries in these columns are 25 UIPL AX OFFICE VERSION 3 13 Page 41 of 41 CREATIVE The 13th column of row 3 is used for enabling or disabling holiday rates for STD calls 1 in this column enables holiday rates for STD calls amp 0 disables holiday rates The default entry in this column is 0 i e holiday rate is disabled for STD calls The 14th column is used for entering the pulse rate for holiday The default entry is 50 corresponding to 5 secs The 15th column is used for entering the charge of one unit The default entry is 126 corresponding to Rs 1 26 for one unit of STD call The 16th column is used for entering the service charge for one STD call The default entry is 0 The fou
10. 59 CREATIVE 8 VRR MODE 244X Sometimes during the use of VRR and the fax homing it may be necessary to have silence during fax detection The VRR may be programmed in any of the two ways as follows 2441 To set silence for 3 secs after the VRR message 2440 No silence after the VRR message Note Fax Homing is not available with AX206 Default 2440 9 SET TRUNK DIALING TYPE 30 TRK Y A trunk line can be defined to dial either in DTMF TONE or decadic or pulse In PULSE mode the outward dialing is of decadic type while in Tone mode the outward dialing is of DTMF type 30 TRK 1 Set TRK in TONE dialing mode 30 TRKO Set TRK in Pulse dialing mode Where TRK 70 71 in case of 206 TRK 70 72 in case of 308 TRK 70 75 in case of 616 624 TRK 70 79 in case of 1048 Default All trunks are in Decadic 10 ENABLE DISABLE A LINE 30 LN Z 30LN 2 Disable LN line 30LN 3 Enable LN line Where LN 70 71 in case of 206 LN 70 72 in case of 308 LN 70 75 in case of 616 624 LN 70 79 in case of 1048 Default trunks and lines are enabled UIPL AX OFFICE VERSION 3 13 Page 60 of 60 CREATIVE 11 CANCELLATION OF IMMEDIATE HOTLINE 31 EX 7 Immediate Hot line will be canceled through system programming while it was set on that extension through own supervisory mode 31EX7 To cancel the hotline 12 PAGING RIGHTS 33 EX Y 33 EX 1 Paging is
11. AX 616 EX 20 43 in case of AX 624 EX 00 47 in case of AX 1048 TRK 70 71 in case of AX206 TRK 70 72 in case of AX308 TRK 70 75 in case of AX 616 624 TRK 70 79 in case of AX 1048 23 SET CLASS OF SERVICES FOR EXT 42 EX DN 42Ex DN Set DAY NIGHT class of services of EX extension This command will set day class of services as D and night class of services as for extension Ex These class of services will automatically change at defined change over timings Where D N are as follows 0 Only extension to extension calls Trunk calls allowed but Restricted digits not allowed Level ONE off STD calls not allowed ISD calls not allowed All type of calls allowed Q N amp EX 20 25 in case of AX 206 EX 20 27 in case of AX 308 EX 20 35 in case of AX 616 Ex 20 43 in case of AX 624 Ex 00 47 in case of AX 1048 UIPL AX OFFICE VERSION 3 13 Page 65 of 65 CREATIVE Note These class of services are add on types i e If Extension has its class of services as 2 it is having class of services 0 and 1 by default Default Class of service is 3 means STD is not allowed to anyll extensions 24 INCOMING TRUNK LINE LANDING 42 TRK DN The incoming calls through each trunk line can be defined to land wherever required in any combination as follows for both the Day amp the Night mode 42 TRK DN Set day night modes of ringing for
12. Level One off i e even restricted digits are allowed but the numbers starting from 1 are not allowed 3 All Local calls allowed 4 Only Local amp STD calls allowed Caution Once a password has been defined the code is known only to you If you forget the password you will not be able to activate the features that require it In case you forget your password you may take help of our engineer Now your personal password is changed to new password NNN Personal password should be kept secret so as to avoid any chance of misuse and should be changed from time to time If you forget your personal password you may take help of our engineer Default 777 is the personal password set by system programming UIPL AX OFFICE VERSION 3 13 Page 23 of 23 CREATIVE 23 DIALING FROM PERSONAL MEMORY BANK The system gives the facility of storing telephone numbers in memory banks Extension user can store ten numbers in his personal memory bank which is stored exclusively for his own extension and can be accessed by that particular extension only The extension user can dial the external telephone nos stored in his personal memory bank by just pressing a 3 digit code depending on class of service provided to the extension The process is as follows Lift the handset and hear the system dial tone Dial the desired personal bank number i e 100 109 3 digit codes The external no stored in the particular memor
13. Mode to the Night Mode The system can be set for auto Day and Night Mode changeover at the timings prescribed by the user Further to this the user can also UIPL AX OFFICE VERSION 3 13 Page 31 of 31 CREATIVE facilitate a manual changeover during the day or night This is useful when night mode is required on a holiday off day The manual setting remains in effect till the next auto D N mode changeover time The manual setting is done as follows Lift handset and hear system dial tone Dial9 ZZ M where M 1 for Day Mode M 0 for Night Mode ZZ Day Night changeover code Hang up Note ZZ is the Day Night changeover code and can be set during system programming Default night code is 99 36 SINGLE KEY OPERATION CREATIVE Systems provide for single key operation by use of special CREATIVE telephones Key A B C amp D can be programmed to substitute any function requiring code in it normal operation The procedure is as follows Get into own supervisory mode Dial 6 HF Where K 1 2 3 4 for A B C D keys respectively amp XYZ is the code required to be substituted by A B C D 37 AUTO FAX DETECTION Fax detection is available only with AX308 onwards The system can detect an incoming fax call which will be automatically diverted to the fax port For auto fax detection the Trunk line must be programmed for DID landing An incoming Trunk call if queued to an
14. allowed for extension Ex 33 Paging is not allowed for extension Ex Where EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 EX 48 for all the extensions An additional speaker is provided in the system for paging An extension having paging facility can make an announcement through this speaker Default Available to CONSOLE only Note Paging feature is not available with AX206 13 BARGE IN WITH TONE RIGHTS 35 EX X 35EX1 Barge in with Tone is allowed for extension Ex 35 Barge in is not allowed for extension Ex Where EX 20 27 in case of 308 EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 EX 48 for all the extensions This feature allows an extension to barge in a conversation with a burst indication warning tone to the conversing parties Default Available to operator only UIPL AX OFFICE VERSION 3 13 Page 61 of 61 CREATIVE 14 BARGE IN W O TONE RIGHTS 35 EX X 36 EX 1 Barge in is allowed for extension EX 36 EXO Barge in is not allowed for extension EX Where EX 20 25 in case of 206 EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 EX 48 for all the extensions This feature allows an extension to barge in a conversation without giving a burst
15. cleared This command will also clear the buffer 122 clear printer buffer and erase all calls without printing 123 To start logging of all calls i e Local and STD ISD 124 To start logging of only STD ISD calls 129 To start printing all the calls from buffer and then resume on line printing This command doesn t clear the buffer Note After the buffer becomes full the system will automatically reject the oldest calls making room for the new calls in the buffer UIPL AX OFFICE VERSION 3 13 Page 57 of 57 CREATIVE b COMPUTER BILLING SOFTWARE CBS 126 Start sending on CBS 127 Stop sending on CBS 128 Start sending again on CBS i e send all calls again Note CBS is available only in AX624 936 amp 1048 Default 120 124 and 127 Important As no printer port or serial port is available with AX206 so this command is not applicable for AX206 3 FACTORY RESET 14X 141 Clears memory and set all setting to factory default 14 Reset system without changing any setting 4 SET DAY NIGHT CHANGEOVER CODE 21 ZZ 2122 Set night code as ZZ The system can be manually changed over from day mode to night mode and vice versa from any extension by using this two digit changeover code The changeover code can be set using this command e g to set changeover code as 33 dial 21 33 Default Changeover code is 99 5 ASMDR PRINTING 22 LN 22LN Print ASMDR without clea
16. e CALLPICK UP e CALL PARKING e CALL CAMP ON e INCOMING TRUNK LINE QUEUING e BROKERS CALL e AUTO CALL BACK ON BUSY EXT TRUNK e CALLFORWARDING e CALL FORWARD BUSY e FOLLOW ME e BOSS SECRETARY SYSTEM e BARGE IN WITH WARNING TONE e BARGE IN W O WARNING REDIAL e DYNAMIC STD LOCAL CALL CONTROL e DIALING FROM PERSONAL MEMORY BANK e DIALING FROM GLOBAL MEMORY BANK e CONFERENCE e THREE PARTY CONFRENCE e SETTING OF HOTLINE e DIRECT INWARD DIALING DID Pic eR YQ o uc 7 ISOLATING FAULTS AT THE MAIN DISTRIBUTION FRAME UIPL AX OFFICE VERSION 3 13 Page 3 of 3 CREATIVE 10 11 12 13 14 e DOSA e UNLOCKING OF DOSA FACILITY FOR AN EXT e FLASHING ON TRUNK LINE e DO NOT DISTURB e AUTO CALL BACK ON DND e PAGING e DAY NIGHT MODE SETTING Manual e SINGLE KEY OPERATION e AUTO FAX DETECTION OPERATOR CONSOLE CONSOLE ATTENDANT FEATURES e ATTENDING INCOMING STATION CALLS e ATTENDING INCOMING TRUNK LINES e CALL TRANSFER e ATTENDING UNANSWERED TRUNK LINES e HOLD TRUNK LINE e CONNECTING A TRUNK LINE AFTER DIALING REDIAL e HANDS FREE DIALING e DISPLAY OF CALLING PARTY e BUZZER OFF e FORCEFUL RELEASE OF TRUNK LINE e FORM FEED FOR PRINTER CONSOLE PROGRAMMING MODE e CALL CHARGES amp STD ISD CODES SETTING e NAMES e FACTORY RESETTING OF THE CONSOLE e MEMORY BANKS TO CHANGE CONSOLE PASSWORD e CONSOLE LOCK e BUDGETING e PRINTER HANDSHAK
17. or office version 4 DIP Switches SW1 are located on the CPU itself SW1 1 SW1 2 w o console OFF OFF Hotel dual console ON OFF Office OFF ON HOTEL ON ON SW1 3 is for VRR messages UIPL AX OFFICE VERSION 3 13 Page 13 of 13 CREATIVE NOTES UIPL AX OFFICE VERSION 3 13 Page 14 of 14 CREATIVE FEATURE EXPLANATION CREATIVE EPABXs provide a host of features which can be activated by use of certain predefined codes Some features are programmed for future usage amp come into effect after some finite amount of time has elapsed like alarms To assure the user of the system that EPABX has accepted the program amp would operate according to the instructions system is so designed that it emits a confirmation tone each time programming has been accepted This confirmatory tone must be heard every time programming has been done The features are explained below 1 ENTER INTO OWN SUPERVISORY MODE Several functions can be programmed for extension only under own supervisory mode This programming is extension specific hence programmable from each extension user by using his own code This code is dynamic amp can be changed by the user Lift hand set hear system dial tone Dial 55 Extension s Personal Code Now you may dial the desired Programming Code 2 MASTER CANCELLATION To cancel features like DND Follow Me Call Forward Hot line Get into supervisory mode Dial 50
18. while remote programming is done by the Engineer Now Press key to start programming Dial command directly without any password Hear confirmation tone To continue programming press and go to step 7 To disconnect place hand set System will automatically disconnect when no key is dialed for 25 seconds xO OND 777 UIPL AX OFFICE VERSION 3 13 Page 72 of 72 CREATIVE 00 N 13 14 15 QUICK REFERENCE CHART FOR PROGRAMMING VRR PROGRAMMING WITH 4 LEVEL Only for AX308 onwards VRR disable VRR record and enable Busy Message Invalid number dialled message No number dialled message PRINTING Only for 40308 onwards On line printing without buffer Printing off Clear all calls without printing Start logging of all calls Start logging of only STD ISD calls On line printing with buffer CBS Only for 40308 onwards a CBSon b CBS off c Resend all calls again Factory reset clear all settings SET NIGHT CODE ASMDR PRINTING Only for AX308 onwards a Print ASMDR of Extension b Print ASMDR of Trunk line METERING TIME amp START DELAY FEATURE LOCKING VRR MODE SET TRUNK DIALING TYPE 11 12 ENABLE DISABLE A LINE PAGING RIGHTS Only for AX308 onwards BARGE IN WITH TONE RIGHTS BARGE IN WITHOUT TONE RIGHTS RESET PASSWORD VRR enable amp play the prerecorded msg 110 111 112 113 114 115 121 120 1
19. 00 47 in case of 1048 TRK 70 75 in case of 616 624 TRK 70 79 in case of 1048 A maximum of 4 extensions can be included in a group H F is hook flash to terminate command when desired extensions are programmed Example To fill 21 amp 22 for Trunk 70 command is 91 70 21 22 H F amp to fill 25 26 27 34 for Trunk 73 command is 91 73 25 26 27 34 Default Second third fourth and fifth extension for all trunk lines 33 COMMON SERVICE GROUP 92 EX 92 EX EX EX EX H F Fill EX s as Common service ringing extension for trunk lines for MODE 1 amp 6 Where Ex 20 25 in case of 206 Ex 20 27 in case of 308 20 35 in case of 616 Ex 20 43 in case of 624 Ex 00 47 in case of 1048 UIPL AX OFFICE VERSION 3 13 Page 70 of 70 CREATIVE A maximum of 4 extensions can be included in a group H F is hook flash to terminate command when desired extensions are programmed Example To fill 21 amp 22 as common service command is 92 21 22 H F amp to fill 25 26 27 34 command is 92 25 26 27 34 Default Second third fourth and fifth extension for all trunk lines 34 FILL GLOBAL BANKS 93 BNK TRK Tel no H F Where BNK Bank no 10 99 70 71 or 0 in case of 206 TRK 70 72 or 0 in case of 308 70 75 or 0 in case of 616 624 TRK 70 79 or 0 in case of 1048 This feature enables user to create a pool of external num
20. 22 123 124 129 126 127 128 141 2177 22 EX 22 TRK 23 TD 24 FC 24 4 X 30 TRK 0 1 30 TRK 2 3 33 EL 0 1 35 EL 0 1 36 EL 0 1 38 EX 1 UIPL AX OFFICE VERSION 3 13 Page 73 of 73 CREATIVE 16 SET BOSS LINE 39 EX 1 17 SET FAX PORT 39 EX 2 Only for AX308 onwards 18 DEFINE UNDEFINE AUX OPR 39 EX 3 4 19 SET CALL METERING TYPE 39 PN 0 1 2 Only for AX308 onwards 20 CANCELLATION OF IMMEDIATE HOTLN 31 EX 7 21 SET SECRETARY LINE 41 EX EX 22 SET ONE TERMINATION LINE FOR 41 PN EX 23 SET CLASS OF SERVICES FOR EXT 42 EXDN 24 SET D N MODES FOR INCOMING TRK 42 PN DN 25 SET SYSTEM TIME 43 HH MM 26 EXT TRK WISE FLASH TIME 44 LN 27 SET SINGLE TWO RESTRICTED DIGITS 52DDDDD 28 SET SYSTEM DATE 61DDMMYYW 29 SET TRUNK ACCESS RIGHT 71 EL 111111 30 CHANGE SYSTEM PASSWORD 81PPPPNNNNI1 31 AUTO CHANGE OVER TIMINGS 82WHHMMHHMM 32 SELF SERVICE GROUP 91 PN EX 33 COMMON SERVICE GROUP 92EX 34 FILL GLOBAL BANKS 93BBPN 35 REMOTE PROGRAMMING UIPL AX OFFICE VERSION 3 13 Page 74 of 74
21. 3 Page 20 of 20 CREATIVE 15 CALL FORWARDING ALL CALLS The feature allows an extension user to receive the calls at any other extension Lift handset of the extension to be forwarded diverted Dial 51 extension number to which calls are to be diverted Hear confirmation tone and hang up 16 CALL FORWARD BUSY This feature enables call diversion to another extension if one extension is busy To activate this feature the procedure is as given below Get into own supervisory mode Dial 3 Destination Extension Hear confirmation tone and then Hang up Cancellation of this feature is as follows Get into own supervisory mode Dial 50 Hear confirmation tone and hang up 17 FOLLOW ME This feature is very useful for people who are mobile and keep moving from one room to another By the help of this feature incoming calls can be made to follow the extension user In other words extension user can use any extension by dialing a code to receive all incoming calls directed at his original extension The Procedure is as follows First put your own extension in do not disturb mode DND Lift the handset of the ext where the user wants to receive calls Dial 52 followed by the extension number whose calls are to be forwarded to this extension Cancellation of this feature is as follows Get into own supervisory mode Dial 50 Hear confirmation tone and Hang up As own
22. CE VERSION 3 13 Page 53 of 53 CREATIVE 6 TRUNK LINES ON HOLD If a trunk line is on hold by someone else it will blink at slower rate while a trunk line on hold by itself will blink at a faster rate 7 KEYS ON SECOND CONSOLE 1 amp F2 will not function on second console Second console can alter the names F1 key can be used to delete all names amp restart console 8 NAMES FILLED ON MAIN CONSOLE If a name is changed on main console it will be also reported to second console But if a name changed on second console it will not be reported to main console Also note this change will be displayed on second console amp display will be refreshed either by time display or by pressing a key only UIPL AX OFFICE VERSION 3 13 Page 54 of 54 CREATIVE SYSTEM PROGRAMMING MODE To enter the various system programs press PROG key After entering the password the display will show HOLD XFER RDL CONS VIEW PROG Now press RDL key to enter into the system programming mode The display will show Programming Start entering the programs After entering each program display will show Pass to confirm that the program has been accepted To continue with the programming press only PROG key and display will show Programming enter next programming command To come out of programming press RLS or key Programming from SLT SLT should be in DTMF only Lift the handset amp hear sy
23. CREATIVE COST TABLE __4 50 14 14 14 12 12 12 14 14 14 14 12 12 O 14 126 0 5 CELL 1800 1800 1800 1800 1800 1800 1800 1800 1800 1800 1800 1800 0 1800 200 0 6 ISDi 930 9 1504 18 18 18 18 15 15 15 15 18 18 15 15 O 18 126 O 10 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 17 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 18 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 19 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 20 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 O 21 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 O 22 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 23 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 24 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 25 BLANK 80 70 50 25 25 25 50 70 70 80 25 25 1 50 126 0 UIPL AX OFFICE VERSION 3 13 Page 46 of 46 CREATIVE 2 NAMES In this mode the name of each extension user can be entered This name will be displayed in the console whenever
24. CREATIVE CREATIVE EPABX OFFICE VER MANUALS REV 3 13 UIPL AX OFFICE VERSION 3 13 Page 1 of 1 CREATIVE NOTICE The information contained in this document is subject to change without notice Creative Informatics Pvt Ltd makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Creative Informatics Pvt Ltd shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Creative Informatics Pvt Ltd Printing History First Edition 8th February 1997 Second Edition 1st March 1998 Third Edition 1st September 1998 Fourth Edition 1st September 1999 Fifth Edition 1st January 2001 UIPL AX OFFICE VERSION 3 13 Page 2 of 2 CREATIVE INDEX CONTENTS ABOUT YOUR MACHINE GENERAL INSTRUCTIONS GENERAL SPECIFICATIONS OF THE EQUIPMENT ABBREVIATIONS USED IN THIS MANUAL QUICK REFERENCE CHART DIP SWITCH SETTING FEATURE EXPLANATION e ENTER INTO OWN SUPERVISORY MODE e MASTER CANCELLATION TO CHANGE YOUR PERSONAL PASSWORD e EXTENSION TO EXTENSION CALL e ACCESS OF TRUNK LINES e TO HOLD A LINE e CALL CONSULT e CALL TRANSFER
25. DND mode both the extensions will ring simultaneously amp conversation will be established Cancellation of this feature can be done as follows Get into own supervisory mode Dial 50 Hear confirmation tone amp Hang up 34 PAGING RIGHT DEPENDENT Some times extension user may require to just make an announcement without waiting for response from other side For example to call a person from reception area System has an in built speaker amp amplifier circuit amp can make an announcement which can be effectively heard within 15 feet from the system The procedure is Lift the handset and wait for system dial tone Dial 80 Extension user gets connected to the speaker of the system Announcement can be done now Note This feature is not available with AX 206 35 DAY NIGHT MODE SETTING Manual The system offers a facility of operating in two different modes i e day and night modes wherein the calls landing on various trunk lines can be variably defined for day and night e g in Day mode the calls of a particular trunk line can be made to land on three different extensions simultaneously or in round robin mode one after the other in case of busy no reply whereas in Night mode these can be made to land on One termination i e any one extension which can be the watchman The landing of the trunks amp outward dialing facility of the extensions can be changed by switchover from Day
26. E PROGRAM VIEWING MODE e LINE INFORMATION e PERSONAL BANKS e GLOBAL BANKS TWO CONSOLE e CENTRAL RINGER e ONE TERMINATION e AS RINGING e RINGING 29 30 30 30 31 31 31 32 32 33 35 35 35 35 36 36 36 36 37 37 37 37 37 39 39 47 47 48 48 49 49 49 51 51 52 52 53 53 53 53 53 UIPL AX OFFICE VERSION 3 13 Page 4 of 4 CREATIVE DISPLAY amp STATUS TRUNK LINES ON HOLD KEYS ON SECOND CONSOLE NAMES FILLED ON MAIN CONSOLE 15 SYSTEM PROGRAMMING MODE 16 SYSTEM PROGRAMMING VRR PROGRAMMING WITH 4 LEVEL VOICE PRINTING COMMANDS FACTORY RESET SET DAY NIGHT CHANGEOVER CODE ASMDR PRINTING TIME BASED METERING amp DELAYED DIALING TIME FEATURE LOCKING VRR MODE SET TRUNK DIALING TYPE ENABLE DISABLE A LINE CANCELLATION OF IMMEDIATE HOTLINE PAGING RIGHTS BARGE IN WITH TONE RIGHTS BARGE IN W O TONE RIGHTS RESET EXTENSION PASSWORD SET BOSS LINE SET CALL METERING TYPE SET FAX PORT DEFINE AUXILIARY CONSOLE SET TRUNK HOTLINES SET SECRETARY LINE SET ONE TERMINATION LINE FOR TRUNK SET CLASS OF SERVICES FOR EXT INCOMING TRUNK LINE LANDING SET SYSTEM TIME SETTTING OF FLASH TIME OF THE EXT TRUNK SET SINGLE TWO DIGIT RESTRICTION SET SYSTEM DATE SET TRUNK ACCESS RIGHTS CHANGE SYSTEM PASSWORD AUTO CHANGE OVER TIMINGS SELF SERVICE GROUP COMMON SERVICE GROUP FILL GLOBAL BANKS REMOTE PROGRAMMING 17 QUICK REF CHART FOR PROGRAMMING
27. The system is designed with an in built mechanism where in the case of AC power failure the EPABX can switch over to battery automatically UIPL AX OFFICE VERSION 3 13 Page 6 of 6 CREATIVE GENERAL INSTRUCTIONS Installation The main equipment should be placed in a cool dry and well ventilated place It should not be placed in direct sunlight damp areas or near large electrical appliances like next to refrigerators transformers copying machines air conditioners etc The location of the EPABX should be such that it is easily accessible by the service engineer Power The system is designed to work on 230 V AC 10 50 Hz but if any location suffers from wide electrical fluctuations then CVT must be installed Proper earthing must also be provided before the system is connected Switching ON If the main equipment is shut off then there must be at least 30 seconds pause before switching ON again Functional check a After the main equipment is turned ON the AC light should be lit b The main equipment shall work as per default factory setting For user specific requirements system programming shall be required as explained in the following pages UIPL AX OFFICE VERSION 3 13 Page 7 of 7 CREATIVE GENERAL SPECIFICATIONS OF THE EQUIPMENT Maximum Configuration Stations 48 Max Trunk Lines 10 Max Cabling Single pair for each Trunk amp Station lines MDF optional
28. Trunk line Trk Where D N 0 For round robin ringing on Self service group 1 For simultaneous ringing on Common service grp 2 For simultaneous ringing on Self service group 3 Ringing at CONSOLE operator 4 For One Termination ring at extension 5 For DID and Self service group round robin ringing 6 For DID amp common service group simultaneous ring 7 For DID and Self service group simultaneous ringing 8 For DID and Ring at CONSOLE operator 9 For DID and Ring at One Termination line amp Trk 70 71 in case of AX 206 Trk 70 72 in case of AX 308 Trk 70 75 in case of AX 616 624 Trk 70 79 in case of AX 1048 ROUND ROBIN Ringing one after the other at each of the defined extensions Only one extension will ring at a time for 20 seconds SIMULTANEOUS Incoming call will ring at all the defined extensions at the same time The call will get connected to the first extension which lifts the handset ONE TERMINATION Incoming call will ring only at the defined Ext CENTRAL RINGER Incoming call will ring at the central ringer In AX308 amp 616 only or at the CONSOLE only This line can be picked by dialing 6 from any extension UIPL AX OFFICE VERSION 3 13 Page 66 of 66 CREATIVE DID In this mode when an incoming call lands in the system a burst tone will be heard Now external caller can reach any extension by dialing the internal number in tone mode If the externa
29. bers which can be dialled from any extension using only bank dial command Also some of the banks can be dialled irrespective of class of services of that extension This feature is known as MODE FREE DIAL By using this feature any extension can dial bank numbers 55 to 99 irrespective of its class of service These special banks can be used to store such numbers i e branch office numbers which are used by everybody Bank numbers 10 54 are dialed as per extension class of service Example To fill bank no 12 as for any trunk line with external number as 6229432 command is 931206229432 H F And to fill the same number in same bank only on Trunk line 72 Command is 93 12 72 6229432 H F Default No banks filled 35 REMOTE PROGRAMMING Remote programming is the simplest way to attend the service calls if the machine requires changes in the software programming This programming can be carried out over the telephone Remote programming can be carried out only from the tone type of instrument The procedure for Remote programming is as follows UIPL AX OFFICE VERSION 3 13 Page 71 of 71 CREATIVE 1 Establish conversation with the required EPABX 2 Ask customer to transfer the call to any extension not to console 3 Ask customer to do Hook flash and dial 4 When customer dials both the parties will get a burst tone 5 Now it is up to customer to place the hand set or he can keep making requests
30. ce amp can access another trunk line by dialing 0 Usage of trunk lines will depend on the rights of his own extension Now external caller can talk through that trunk If caller gets the called tel number engaged he can reinitiate by pressing 1 After pressing 1 caller has to pickup the trunk amp dial the STD No If caller wants to come out from DOSA he has to dial 2 If caller comes out w o this system will release the trunks only after 1 minute approximately Now if the called number is through than system is so intelligently designed that the call will be disconnected under this mode if no key is dialled for a given period of time This time is user definable Once this time is defined say 30 seconds then within every 30 seconds you have to dial any key System will provide a beep before disconnecting the DOSA call Now if caller wants to extend the call he has to press a digit The call disconnection time is defined during the conversation for this dial X where X 3 4 9 0 and is in multiple of 10 sec If X0 the disconnect time is 100 seconds Note Extension through which DOSA is supposed to avail should be unlocked for DOSA accessing Billing of such calls will be on the account of the extension user In DOSA dialing the outgoing call on the Trunk line will always be dialled in the pulse mode irrespective of the pulse tone setting This is done because the level of tone signal may be weak to be accepted b
31. d by the password Again press PROG key amp then RLS key The display will show Want to lock lock Press 1 to lock the console The display will show CONSOLE LOCKED Now the console can only receive incoming calls but it will not be able to transfer or dial any numbers For releasing the console lock press PROG key followed by the password Again press PROG key amp then RLS key The console lock will be released amp the display will show CONSOLE UNLOCKED When console is locked it will accept only in coming calls and programming 7 BUDGETING This mode can be entered after pressing AT in the main menu The console will ask for enabling or disabling budgeting as BUDGETING YES 0 1 NO YES If user does not want to change existing status he can dial any other key If budgeting is enabled then console will display amount for extension 1 next to operator Extension number can be increased or decreased by pressing TK9 or F1 keys Enter Four digit 0000 9999 amount in Rs for desired extension When amount is zero system will set that extension class of service as 0 and if some amount is there in account then highest possible class of service as programmed for that extension will be available This amount will automatically decrease when calls are made Note Only stored or printed calls will be taken for accounting budgeting purpose 8 PRINTER HANDSHAKE The printing can be made as with handshake or without hand
32. e AS key will start blinking along with the buzzer sound The call can be attended by pressing AS key Now the display will show the extension number from which the call was originated and the extension user name if it has been programmed After conversation press RELS key or replace the hand set on the cradle 2 ATTENDING INCOMING TRUNK LINES When an incoming trunk line lands in the console key amp the corresponding trunk key TK1 TK10 will start glowing along with the buzzer sound The call can be attended by pressing the AT key The display will show the trunk number in which the incoming call has landed 3 CALL TRANSFER a WITH CONSULT To transfer an incoming trunk line to an extension after consultation with the user the procedure is as follows Press TRSF key and then dial the required extension number or press the required key on the DSS Wait for the extension user to answer the call After consulting with the called party press RLS key to connect the trunk to the extension If the extension does not want to take the call he has to replace his receiver on the cradle The call will automatically get connected to the console b WITHOUT CONSULT To transfer an incoming trunk line to an extension without consulting the procedure is as follows Press TNSR key and dial the required extension number or press the required key on the DSS Wait for the ring back tone then press RLS key Note T
33. ed when the extension wants an external number to be dialed by the operator After the extension has given the external number press TNSR key to put him on Hold On music Then select a trunk line by pressing the trunk key TK1 TK10 and dial the required external number After dialing wait for the ring back tone amp then press RLS key to connect the trunk line to the extension 7 REDIAL Operator can redial the last number dialed on the trunk line by pressing a single key Follow the steps given below Disconnect the previous call by pressing RLS key Lift hand set and press RDL key The display will show the last number dialed Note Redialing will not work in case of delayed dial tone from city exchange amp if the trunk line was accessed by dialing O i e it will work only if the call is made by pressing trunk key UIPL AX OFFICE VERSION 3 13 Page 36 of 36 CREATIVE 8 HANDS FREE DIALING Operator can dial an extension number or an external number without lifting the handset of the console By directly dialing the required numbers without lifting the handset the dialing sound and the ring back tone will be heard in the console speaker For conversation lift the hand set 9 DISPLAY OF CALLING PARTY If an extension calls the operator amp the operator wants to check who is the caller then operator can view the extension number from which the callis originated by pressing key continuously
34. esent on self service group of the trunk A simultaneous ring will be present on self service group of the trunk A simultaneous ring will be present on common service group of trunk It will go to OPERATOR It will ring at ext defined as ONE TERMINATION for trunk line If still the call is unanswered at all ringing extensions it will be disconnected amp the trunk will be released DID failure with AX624 amp above call will be diverted to operator only Note Only one call can be processed by the VRR If another call comes on another trunk line it will be diverted to operator w o any message Important Voice Guidance is not available with 206 but DID facility without VRR can be availed UIPL AX OFFICE VERSION 3 13 Page 26 of 28 CREATIVE 29 DOSA The inward dialing facility when extended for use of trunk lines connected to the system is called DOSA facility Thereby the external user can actually access the Trunk line connected to the system amp make calls on the outside network To use such facility external caller has to call up any trunk connected to the system amp that trunk should be programmed in DID mode Now system will pick up the called trunk amp system will provide a beep tone to the external caller in case of VRR beep tone will be replaced with the voice Now caller has to dial 90 own extension number own personal code With this the external caller will receive silen
35. etting UIPL AX OFFICE VERSION 3 13 Page 47 of 47 CREATIVE 4 MEMORY BANKS The console can store 100 telephone numbers in its memory bank For dialing any number stored in the memory bank press the trunk line key TK10 followed by key to access banks The display will show BANK Now dial the Memory Bank number in which the telephone number is stored The number stored in the bank will appear on the display amp it will be dialled by the system For storing the numbers in the memory bank press key in the main menu The display will be as shown below BANK 1 Empty Enter the required telephone number amp press TK9 key to register the same Use F1 key to move to the next Bank location in the forward direction amp TK10 to move in the backward direction Press F2 key to come out of this mode Banks can be over written or added 5 TO CHANGE CONSOLE PASSWORD The default console Password is 1234 For changing the Password press 0 key in the main menu The display will show New Password Dial a 4 digit Password number Now the display will show Retype Password After re entering the Password correctly the display will show Password Changed This confirms that the new password has been accepted UIPL AX OFFICE VERSION 3 13 Page 46 of 48 CREATIVE 6 CONSOLE LOCK The console can be locked to prevent any misuse For locking the console press PROG key followe
36. eversal on out going trunk line at the maturity of the call will help to recognize exact starting time of the call to register actual billing If line reversal is not available on the trunk line then the system is not getting information that at precisely at what time the outgoing call has matured In this case system can approximately judge the maturity of a call by programming a METERING TIME after the last digit is dialed on the trunk line If the call continues beyond the METERING TIME which can be set using the command 23TD the call is assumed to be matured This metering will be effective for TIME BASED metering of trunk lines Default All trunk lines as TIME BASED Note Call details are not available with AX206 so this command is not applicable with AX206 18 SET FAX PORT 39 EX 2 39 EX 2 Set Ex as fax port for incoming fax calls Where EX 20 27 in case of AX 308 UIPL AX OFFICE VERSION 3 13 Page 63 of 63 CREATIVE EX 21 35 in case of AX 616 EX 21 43 in case of AX 624 EX 01 47 in case of AX 1048 Note Fax port can t be defined same as operator or auxiliary console Fax port is not available with AX206 Default Extension 25 205 is set as FAX port 19 DEFINE AUXILIARY CONSOLE 39 EX Z 39 EX 3 Set Ex as auxiliary console 39 EX 4 No auxiliary console Auxiliary console is an extension which will help console operator to handle the incoming traffic If a trunk or R
37. extension gives a beep tone indication But if a call is queued to a fax extension there will be no beep tone in order to avoid disturbing an incoming or an outgoing fax message UIPL AX OFFICE VERSION 3 13 Page 32 of 32 CREATIVE OPERATOR CONSOLE The operator console is very sleek and elegantly designed and offers an elegant look for your reception The console is user friendly to provide ease and efficiency to the operator It provides you with many advantages The LCD Liquid Crystal Display in the console offers you top of the line features like In house caller s name along with his extension number numbers dialled from the console The console is intelligent wherein it can be used to calculate the actual amount for calls made in Rupee and paisa values All the system programs can be entered through the console It comes with a DSS console Direct Station Selector amp offers single key access to all extension Every extension is assigned a separate key amp thus it eliminates the needs to dial the extension Each key has an LED which displays the status of the extension This section deals with the operation of the console UIPL AX OFFICE VERSION 3 13 Page 33 of 33 CREATIVE THIS PAGE IS LEFT BALNK INTENTIONALLY UIPL AX OFFICE VERSION 3 13 Page 34 of 34 CREATIVE CONSOLE ATTENDANT FEATURES 1 ATTENDING INCOMING STATION CALLS When an extension calls operator th
38. extension is in DND so cancel the DND also from own extension UIPL AX OFFICE VERSION 3 13 Page 21 of 21 CREATIVE 18 BOSS SECRETARY SYSTEM This feature allows you to get all your calls to land on some other extension which is defined as your secretary In this case you become a boss extension In such situations all calls coming on the extension of boss will land on secretary extension who can transfer the call to the boss extension if required Only secretary extension can directly call the to boss extension In Creative EPABX you can define multiple boss secretary extensions One secretary can have Multiple bosses but one boss can not have multiple secretaries Boss Secretary setting will be done through system programming Note Boss Secretary system is not applicable for operator 19 BARGE IN WITH WARNING TONE RIGHT DEPENDENT If some extension or trunk is found busy this feature allows the extension user to get into the conversation of the busy extension with a warning tone by the following method On hearing engage tone on an extension no disconnect Hear system dial tone amp dial 56 followed by the Ext No A burst tone will be heard by all parties You may now speak in between the conversing parties 20 BARGE IN W O WARNING TONE RIGHT DEPENDENT If some extension is found busy this feature allows the extension user to get into the conversation of the busy extension witho
39. ge 9 Sec All messages are of 9 seconds duration But if a smaller message is to be stored then disconnect immediately after message is over amp do not wait for confirmation tone Please note that when the Busy or Invalid or No number dialled message is being played the system will allow you to retry another number After the No Number dialed message is played the call will be treated as DID failure amp it will ring in the preprogrammed mode If a trunk is set in DID mode then the procedure to be adopted by the external caller is as illustrated below When external caller dials the number which is set in DID mode then for first 3 4 sec he gets trunk line s ring back tone After this the call is matured by the EPABX itself and the system sends an assurance tone this should be substituted by a voice message i e VRR should be used indicating the caller that now the system expects a 2 3 digit extension number in DTMF only or it needs a fax tone from the external caller If fax tone is detected then line is diverted to the fax port On an incoming on a DID line the caller will get a Welcome Message stating Welcome to Creative Informatics Pvt Ltd dial the desired extension number or wait for the operator If the external caller does not dial any extension number then EPABX will play the No Number Dialed Message as follows No number is dialed amp you are being transferred to the operator While this message is being p
40. he console operator can even transfer a call while the dialing in pulse mode is still in progress UIPL AX OFFICE VERSION 3 13 Page 35 of 35 CREATIVE 4 ATTENDING UNANSWERED TRUNK LINES When the operator has transferred an incoming trunk call to an extension and if that call is unanswered the call will again come back to the operator Now AB key will start blinking along with buzzer sound The call can be attended by pressing AB key After conversation press RLS key or replace the hand set on the cradle 5 HOLD TRUNK LINE A trunk line in conversation with the console can be permanently put on hold by pressing the HOLD key The corresponding trunk key TK1 TK10 will start blinking Now the console is free to attend other calls The trunk line can be retrieved back by pressing the corresponding trunk line key TKI TK10 or on dialing the corresponding trunk access code Note A trunk line put on hold by the operator will blink fast on the console whereas a line put on hold by an auxiliary operator or any other extension will be displayed as blinking at a slower rate on the console This give an indication to the operator as to whether the line has been put on hold by some other extension or by himself Similarly the auxiliary operator will be able to identify the trunk lines that have been put on hold by him since it will blink faster on his console 6 CONNECTING A TRUNK LINE AFTER DIALING This feature can be us
41. holiday rates for ISD calls UIPL AX OFFICE VERSION 3 13 Page 42 of 42 CREATIVE amp 0 disables holiday rates The default entry in this column is 0 i e holiday rate is disabled for ISD calls The 14th column is used for entering the pulse rate for holiday The default entry is 12 corresponding to 1 2 secs The 15th column is used for entering the charge of one unit The default entry is 126 corresponding to Rs 1 26 for one unit of ISD call The 16th column is used for entering the service charge for one ISD call The default entry is 0 The fifth row is used for entering the default cost table for cellular calls As explained earlier the columns 1 to 10 contain the various time zones In the case of Cellular calls there is no concessional rates Hence in the fifth row all the entries from column 1 to column 10 will be 1800 which corresponds to 180 seconds i e 3 minutes If it is required to change the pulse rate of a cellular call as 5 minutes then the entries in columns 1 to 10 of fifth row must be 3000 If zone 11 amp 12 are not used then there is no need to enter any value in these columns The default entries in these columns are 1800 The 13th column of row 5 is used for enabling or disabling holiday rates A 1 in this column enables holiday rates for cellular calls amp a 0 disables holiday rates The default entry in this column is 0 i e holiday rate is disabled for cellular calls The 14
42. ility is useful when the extension user desires to become free temporarily in the middle of a conversation to attend to some important function like to receive a camped call or for consultation It is a very useful feature when the user wants to put multiple parties on hold or want to establish conference The procedure is as follows While talking to a party Hook Flash Dial 9 Hang up Extension user will be free amp the current call will be on hold Now extension user can do the desired activity To pickup the parked call From same extension from which the call was parked Hear system dial tone Dial 86 From any other extension Hear system dial tone Dial 53 extension number from which the call was parked If parked call is not picked up by the extension user system will remind this extension after approximately 5 minutes If call is not attended for 60 sec it shall be disconnected UIPL AX OFFICE VERSION 3 13 Page 16 of 18 CREATIVE 11 CALL CAMP ON The feature allows an extension user to transfer external calls even to a busy extension After camping a call to any busy extension transferring extension becomes free amp the call gets transferred camped on to the busy extension The busy extension on which the call is transferred camped on gets call waiting tone and can attend the call as soon as he finishes his busy call On getting busy tone while transferring cal
43. indication warning tone to the conversing parties Note If an extension has barge in without tone rights then barge in with tone rights will also be allowed automatically Default Available to none 15 RESET EXTENSION PASSWORD 38 EX 1 38EX1 Password for Extension EX will reset to 777 Where EX 220 25 in case of 206 EX 220 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 This command is used when an extension user forgets his password This command will set ext password to default setting which is 777 Default For all extension as 777 16 SET BOSS LINE 39EX1 39EX 1 Set Extension EX as a BOSS line 39EX 0 Reset BOSS Extension EX as a normal line UIPL AX OFFICE VERSION 3 13 Page 62 of 62 CREATIVE Where EX 20 25 in case of 206 EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 If a line is defined as a boss it is must to define another line as its secretary Note One Boss can have only one secretary Default No extension as BOSS extension 17 SET CALL METERING TYPE 39 TRK Z 39 TRKO Set TIME BASED Metering for trunk 39 TRK 1 Set LINE REVERSAL Metering for trunk Where TRK 70 72 in case of 308 TRK 70 75 in case of 616 624 TRK 70 79 in case of 1048 This command is useful when line reversal is provided on trunk lines Line r
44. l caller fails to dial a number or the number dialled is busy or the number dialled is invalid or the number dialled is unanswered then it is a case of DID failure On DID failure the trunk will ring as per the programmed ringing mode If the incoming line has been programmed to ring on the operator in case of DID failure the call will ring for a maximum of 120 seconds after which it gets released automatically Note If the system has VRR facility then in the case of DID instead of the burst tone the recorded message will be played Default Ringing at operator 25 SET SYSTEM TIME 43 HH MM 43HHMM Set system time HH MM Where HH is 00 23 as hours MM is 00 59 as minutes Default When system is given a master reset the time will be set as 10 10 10 26 SETTING OF FLASH TIME OF THE EXT TRK 44 LNT Only with AX206 308 616 Where T is the time in 10 of milliseconds For trunk T can be 10 to 99 For extension T can be 20 to 99 Default Flash time of trunk is 700 ms Flash time of extension is 660 ms UIPL AX OFFICE VERSION 3 13 Page 67 of 67 CREATIVE 27 SET SINGLE TWO DIGIT RESTRICTION 52D1D2D3D4D5 Where D1 D2 D3 D4 D5 are the first single or two digits of the phone numbers restricted from dialing A maximum of 5 digits can be programmed for restriction This feature is effective for the extensions having class of service as 1 Example If it is required to restrict the followi
45. l to any extension which is busy Hang up Your extension becomes free and call is camped on Picking up Camped Call At the moment when the call is camped on the receiving extension will get the call waiting tone If receiving extension wants to receive the camped call first without disconnecting the current call he has to park the current call by pressing the hook flash and by dialing 9 When first call is parked place hand set and second call gets through automatically Finish the call and pick up the parked call by dialing 86 Alternatively You can finish up with first party after going ON HOOK Camped call will immediately ring at your extension Now pick up the handset and start conversation with camped party Note The camped call will be queued to the busy extension for approximately 60 seconds only amp if still it is not attended then it will go back to the extension who camped this call The queued call will intimate the extension user by a beep only once 12 INCOMING TRUNK LINE QUEUING This feature enables the extension user to handle more than one incoming calls If there are queued calls to any extension user extension user will get a beep tone as an indication of queued call UIPL AX OFFICE VERSION 3 13 Page 19 of 19 CREATIVE 13 BROKERS CALL When it is required to talk to two parties one by one brokers call can be used It has 2 procedures Use hook flash to
46. lained here If extension A is talking on a Trunk line Extension A does Hook flash amp dials extension B Extension B answers and Trunk line is on hold Now extension A is talking to extension B If extension B has barge in rights and he does Hook flash then this will result in a three party conference UIPL AX OFFICE VERSION 3 13 Page 25 of 25 CREATIVE 27 SETTING OF HOTLINE UNDER OWN SUPERVISORY MODE This facility enables you to set hotline with an extension or even an external number If an extension user is set for hot line then by just lifting the handset the extension that you have set for hotline will ring amp you will get a ring back tone If an external number is set for hotline then by just lifting the handset the external number will be dialled If one of the trunk is set on Hot line modes then that trunk will get connected on picking up the handset Further it can be defined to work in two different ways a Immediate Hot Line i e on lifting the handset hot line will be activated immediately b Delayed Hot Line i e on lifting the handset first system will provide system dial tone for 3 seconds If no key is pressed within this 3 sec predefined hot line will be activated If immediate hotline is set on any extension extension will be dedicated for the desired hotline while with delayed hot line extension will not be dedicated for the defined hotline That extension can be used for othe
47. layed the external caller can dial another extension number also UIPL AX OFFICE VERSION 3 13 Page 27 of 27 CREATIVE If the external caller dials an invalid number caller will get the message Dialed extension is busy pls dial another extension no or wait for assistance Now caller can try another extension no If the extension number dialed is valid but busy then the caller will get a message The dialled extension number is busy dial another extension number Now caller can try another extension number Now if caller is not trying another extension numbers it will be a DID failure case Refer the DID failure case If the system does not have VRR facility then also DID facility can be availed by the external caller but he will not get any voice guidance In such a case if the external caller dials a valid extension number in DTMF and that extension number is free then that extension will ring for a maximum period of 20 seconds until it is answered In cases when The external caller does not dial any extension number in DTMF The external caller dials an invalid number The extension number dialed is valid but busy The extension number dialed is valid amp free but dialed extension number is unanswered till 20 seconds All these are the DID failure cases amp the call will ring in one of the following options as set DID failure with AX308 616 A round robin ring will be pr
48. minutes then the entries in columns 1 to 10 of second row must be 3000 UIPL AX OFFICE VERSION 3 13 Page 40 of 40 CREATIVE If zone 11 amp 12 are not used then there is no need to enter any value in these columns The default entries in these columns are 1800 The 13th column of row 2 is used for enabling or disabling holiday rates 1 in this column enables holiday rates for local calls amp O disables holiday rates The default entry in this column is 0 i e holiday rate is disabled for local calls The 14th column is used for entering the pulse rate for holiday The default entry is 1800 The 15th column is used for entering the charge of one unit The default entry is 200 corresponding to Rs 2 for one unit of local call The 16th column is used for entering the service charge for one local call The default entry is 0 The third row is used for entering the default cost table for STD calls As explained earlier the columns 1 to 10 contain the various time zones The entries made in these columns must correspond to the pulse rate in the corresponding time zone The default entries are as given below 1st column of 3rd row 80 corresponding to 8 0 secs 2nd column of 3rd row 70 corresponding to 7 0 secs 3rd column of 3rd row 50 corresponding to 5 0 secs 4th column of 3rd row 25 corresponding to 2 5 secs 5th column of 3rd row 25 corresponding to 2 5 secs 6th column of 3rd row 25
49. n for each STD ISD code But in the new CODE TABLE this 15 different For each code entered in the CODE TABLE the row number of the COST TABLE must be entered for calculating the charges For example if it is required to have the charge calculations corresponding to row 10 for STD code 011 the entry in the CODE TABLE must be 10 for the code 01100 Similarly the entries must be made in the code table for each code If no matches are found in the CODE TABLE for any code then the default entries in the rows 2 to 5 in the COST TABLE will be used NOTE While entering the codes in the CODE TABLE it is not possible to enter the values 02 to 05 for any code as these entries are reserved for default charge calculation Local numbers can also be entered in the CODE TABLE A maximum of 4 digits can be entered for any local number entry in the CODE TABLE For example 9180 9181 9182 etc As explained in the case of STD amp ISD codes here also the entry for each local number must be a corresponding row number of the COST TABLE The maximum number of codes that can be entered in the CODE TABLE is 200 UIPL AX OFFICE VERSION 3 13 Page 44 of 44 CREATIVE How to set the cost table amp code table The main menu of the console programming press 1 for entering the Cost tables 7 for entering the Code tables For Cost Table on pressing 1 you can alter or view the Cost tables The Display will show the Cost tables in a
50. nects you will be connected to first party automatically 8 CALL TRANSFER Any internal or external call received originated at any extension can be transferred from that extension to any other extension While talking to a party hook flash amp hear confirmation tone Dial the Extension No to which you want to transfer the call Wait for ring back tone If called extension is busy then you may camp the call You may hang up call will be transferred automatically You may wait for answer to inform the caller and hang up Note If the transferred call is unanswered for approximately 60 sec it will be diverted to the extension from which the call was transferred and if at this time the extension who transferred the call is busy then the call will be diverted to the operator UIPL AX OFFICE VERSION 3 13 Page 17 of 17 CREATIVE 9 CALL PICK UP This feature allows an extension user to pick up the call at his own extension w o physically moving to that particular ringing extension Lift handset of your extension hear system dial tone Dial 6 This feature will give priority to an incoming trunk line ringing amp then an extension that is ringing and then to the trunk lines queued to the extension not to the operator If you want to pick up a particular extension then Lift handset of your extension hear system dial tone Dial 54 ringing Ext no 10 CALL PARKING This fac
51. ng single two digit 1 2 25 35 then programme as 52 01 02 25 35 00 and if two digits 11 and 22 are to be restricted then programme as 52 11 22 00 00 00 Default No digit is restricted 28 SET SYSTEM DATE 61 DD MM YY W 61 DD MM YY W Change system date Where DD is new day of month 01 to 31 MM is new Month of year 01 to 12 YY is new Year for system 00 to 99 W is new day of Week 0 to 6 SUN SAT Please note that software will not check for validity of day of the month If invalid day is entered then it will result in 1st of next month i e if 31 02 96 Sunday is entered it will result as 01 03 96 Monday because of RTC chip controller 29 SET TRUNK ACCESS RIGHTS 71 EX RRRR An extension should have trunk access rights to access that trunk line irrespective of any other settings or group 71 EXRRR for 308 71 EXRRRRRR for 616 624 7JIEXRRRRRRRRRR for 1048 Where R 0 trunk not allowed R 1 trunk can be accessed UIPL AX OFFICE VERSION 3 13 Page 66 of 68 CREATIVE EX 20 25 in case of 206 EX 20 27 in case of 308 EX 20 35 in case of 616 EX 20 43 in case of 624 EX 00 47 in case of 1048 EX 48 for all the extensions Example In 616 to allow extension 29 to access only trunk 2 the program is 71 29010000 Note that getting a trunk line also depends on other settings Default All extensions have access of all Trunk lines 30
52. o 23 00 Zone 10 23 00 to 24 00 Time zones are programmable and they can be altered according to the customer requirement The entries for the various zones are to be made in the first row The first column of the first row is for zone 1 and the default entry is 06 00 which is the end time for the first zone Similarly the entries in the other zones are also entered There is also provision for 2 more zones which can be utilized wherever required In the default condition these 2 zones are not utilized and the entries in these columns are 24 00 The 13th and the 14th column of row 1 is used for entering the start time amp end time for holiday rate calculation Applicable only if Holiday rates are enabled The default Holiday rate start time is 08 00 and the Holiday rate end time is 19 00 The 15th amp 16th column in the first row is not used and the default entries in these column are 0 The second row is used for entering the default cost table for local calls As explained earlier the columns 1 to 10 contain the various time zones Now starting from the second row and upto the 25th row the entries in the columns 1 to 10 must contain the pulse rate for the corresponding time zone In the case of local calls there is no concessional rates Hence in the second row all the entries from column 1 to column 10 will be 1800 which corresponds to 180 seconds i e 3 minutes If it is required to change the pulse rate of a local call as 5
53. o enter into console programming mode on which the display will show 1 Cost 7 Code 8 Name 0 Psw BNK This is the MAIN MENU in the console programming mode Now for entering the various programs the following keys have to be pressed 1 To enter the cost table Z To enter the code table 8 To enter the names of the extension users 9 To reset the console to Factory setting 0 To change the console Password To enter console memory bank numbers To use budgeting 1 CALL CHARGES amp STD ISD CODES SETTING CODE TABLE The COST TABLE is used for defining the pulse rate for each time zone amp also the charges for one unit amp the service charge for one call The CODE TABLE is used for entering the various STD ISD codes and their corresponding entry in the COST TABLE for calculating the charges COST TABLE UIPL AX OFFICE VERSION 3 13 Page 39 of 39 CREATIVE Please refer the Cost table which is attached at the end of this document The cost table is in the form of a matrix of 25 rows and 16 columns In this the first row is significant in the sense that it contains the various time zones In the default setting the following are the time zones Zone 1 00 00 to 06 00 Zone 2 06 00 to 07 00 Zone 3 07 00 to 08 00 Zone 4 08 00 to 11 00 Zone 5 11 00 to 18 00 Zone 6 18 00 to 19 00 Zone 7 19 00 to 20 30 Zone 8 20 30 to 22 00 Zone 9 22 00 t
54. o see the next global bank press 6 amp for previous global bank press 4 UIPL AX OFFICE VERSION 3 13 Page 52 of 52 CREATIVE TWO CONSOLE Dual console is possible only with AX624 onwards We can connect two consoles named as main console console amp second console Main console is enjoying all the features available with stand alone console while second console either can behave as assistant to main console or as an supplementary console Details of operations are given below 1 CENTRAL RINGER If a trunk is defined to ring in central ringer then it will ring on both consoles amp any of the operator can pick by pressing AT key 2 ONE TERMINATION One termination can be used if a trunk line is desired to ring only on one console It will ring only at of the desired console 3 AS RINGING Main console is connected on line 1 second console is connected on line 2 If someone dials for line 1 it will ring only at 5 of main console amp same is for second console Second console can pick AS of main console by dialing 6 while it is not possible from main console 4 RINGING of second console will not ring Because all answer back available at main console But 2nd console can pick by dialing 6 5 DISPLAY amp STATUS Date amp time display extension display amp trunk lines display will remain same on both consoles UIPL AX OFFI
55. oom is ringing at operator and hand set of auxiliary console is lifted than call ringing at operator is diverted to this auxiliary operator Note Aux console cannot be defined same as main console FAX port Default No extension is set as AUXILIARY console 20 SET TRUNK HOTLINES 39 TRK Y When a combination of ordinary trunk and hotlines are used then by dialing 0 the user may access a hotline even if he does not require it This command allows one to define a trunk line as either a hotline or an ordinary line Hotlines can be accessed only by dialing their respective numbers 70 71 etc These lines will not be accessed by dialing 0 39 TRK 4 To set Trunk line as ordinary line 39 TRK 5 To set Trunk line as hotline 21 SET SECRETARY LINE 41 EX EY Set EY as secretary for a line EX which is already defined as BOSS line Where EX and EY 20 27 in case of AX 308 20 35 in case of AX 616 20 43 in case of AX 624 00 47 in case of AX 1048 UIPL AX OFFICE VERSION 3 13 Page 64 of 64 CREATIVE Note One secretary can have multiple Bosses Default No extension as SECRETARY extension 22 SET ONE TERMINATION LINE FOR TRUNK 41TRKEX 41 TRK EX Set EX extension line as one termination for trunk line TRK If TRK trunk line is operating in one termination mode then it will ring only at EX Where EX 20 25 in case of AX 206 EX 20 27 in case of AX 308 EX 20 35 in case of
56. print this information if printer is connected The extension information gives the group number of the extension the forwarded extension number amp the class of service of the extension The trunk line information gives the Day mode amp Night mode setting of the trunk line To see the status of the next extension press 6 amp for the previous extension press 4 On selecting this option display will show ENTER SER NO Press 01 to view the mode of operation of the system the system alarms the Delay time for the trunk lines amp the metering time Use 8 amp 2 to move the screen forward amp backward Press 5 to print all information UIPL AX OFFICE VERSION 3 13 Page 51 of 51 CREATIVE 2 PERSONAL BANKS On selecting this option the display will show ENTER SER NO For viewing extension banks press the Hardware number of the extension 00 to 23 in AX 624 system amp 00 to 47 in AX1048 system Press 8 to move to the next page in the forward direction amp 2 to move in the backward direction Press 5 to print this information if printer is connected The banks will display their contents with bank numbers To see the personal bank of the next extension press 6 amp for the previous extension press 4 3 GLOBAL BANKS On selecting this option the display will show ENTER SER NO press the global bank number 10 to 99 The display will show bank number and its contents T
57. r facilities TO SET HOT LINE ENTER INTO OWN SUPERVISORY MODE Dial 9 0 Extno H F Hot line immediate internal Dial 9 1 Extno H F Hotline delayed internal Dial 9 0 LN H F Hot line immediate external dial tone LN 0 70 71 Dial 9 1 LN H F Hot line delayed external only dial tone LN 0 70 71 Dial 9 0 LN TN H F Hot line immediate with external no LN 2 0 70 71 amp TN is the external Tel No Dial 9 1 LN TN H F Hot line delayed with external no LN 20 70 71 amp TN is the external Tel No Cancellation of Immediate Hot Line can be done by system programming Cancellation of Delayed Hot Line is done as follows Get into supervisory mode and dial 50 Hear burst tone and hang up UIPL AX OFFICE VERSION 3 13 Page 26 of 26 CREATIVE 28 DIRECT INWARD DIALING DID This feature is set on a Trunk line where an external caller is allowed to dial the extension number directly without having to be transferred via some other extension or operator If DID feature is activated then a VRR is used for voice guidance which is optional If a fax tone is detected by the system on DID line then system is intelligent enough to divert that call to the fax port System has in built 4 level VRR The various VRR levels are as follows VRR Levels Message Duration Welcome Message 9 Sec Busy Message 9 Sec Invalid Number Message 9 Sec No number dialed Messa
58. ring from buffer For printing extension wise LN 20 27 in 308 LN 20 35 in 616 LN 20 43 in 624 LN 00 47 in 1048 UIPL AX OFFICE VERSION 3 13 Page 56 of 58 CREATIVE For printing calls trunk wise LN 70 72 in case of 308 LN 70 75 in case of 616 624 LN 70 79 in case of 1048 Printing calls using this command will not erase calls from buffer This command will print calls only available in the buffer Important As no printer port or serial port is available with AX206 so this command is not applicable for AX206 6 TIME BASED METERING amp DELAYED DIALING TIME 23 T D The time base required for the metering of calls and the delayed dialing on trunk lines are set with this command The delayed dialing is useful while redialing when there is a delayed dial tone on the trunk lines 23 T D set time base for start of metering and trunk delayed dialing time Where T 1 to 9 in multiple of 10 seconds D 1 to 9 in milliseconds Example If T 2 then the time base is 20 seconds and the calls will be recorded after 20 sec If D 2 then dialing will start after 20 ms Default 7 1 and D 9 7 FEATURE LOCKING 24 F C 1 To lock a feature 24F0 To unlock a feature Where F 1 Call Forwarding 2 For Follow Me F 3 For Barge In F 6 For Do Not Disturb F 8 For Hot Lines Default All Features unlocked UIPL AX OFFICE VERSION 3 13 Page 59 of
59. rth row is used for entering the default cost table for ISD calls As explained earlier the columns 1 to 10 contain the various time zones The entries made in these columns must correspond to the pulse rate in the corresponding time zone The default entries are as given below 1st column of 4th row 14 corresponding to 1 4 secs 2nd column of 4th row 14 corresponding to 1 4 secs 3rd column of 4th row 14 corresponding to 1 4 secs 4th column of 4th row 5 12 corresponding to 1 2 secs 5th column of 4th row 12 corresponding to 1 2 secs 6th column of 4th row 12 corresponding to 1 2 secs 7th column of 4th row 14 corresponding to 1 4 secs 8th column of 4th row 14 corresponding to 1 4 secs 9th column of 4th row 14 corresponding to 1 4 secs 10th column of 4th row 14 corresponding to 1 4 secs For example if it is required to have a pulse rate of 1 sec from 06 00 hrs to 23 00 hrs and 2 secs From 23 00 hrs to 06 00 hrs the entries in the fourth row must be 20 for 1st column 10 for columns 2 to 9 and 20 for column 10 Please note that these pulse rates will be used only for those ISD codes which are not able to match any entries in the STD ISD CODE TABLE If zone 11 amp 12 are not used then there is no need to enter any value in these columns The default entries in these columns are 12 The 13th column of row 4 is used for enabling or disabling holiday rates for ISD calls 1 in this column enables
60. s without using the EPABX thus ensuring one to conclude if the fault lies on the junction side or EPABX side UIPL AX OFFICE VERSION 3 13 Page 9 of 9 CREATIVE ABBREVIATIONS USED IN THIS LN HF TN SUP TRK EXT PSW COS DOT TRSF RLS RDL PROG AS AT AB MANUAL Line number extension or trunk number Hook Flash Flash key Trunk telephone number Self Supervisory Mode Trunk number Extension number Password Class of service Outward dialing facility Department of Telecommunications Transfer Release Redial Programming Answer Station Answer Trunk Answer Back UIPL AX OFFICE VERSION 3 13 Page 10 of 10 CREATIVE QUICK REFERENCE CHART EXT TO EXT CALL ACCESS OF TRUNK LINES TO HOLD A LINE Ext or trunk CALL CONSULT REDIAL BARGE IN W O WARNING TONE ae So AUTOMATIC CALL BACK ON BUSY EXT TRUNK 9 CALL TRANSFER 10 CALL CAMP ON 11 FLASHING ON TRUNK LINE 12 CALL PICK UP i any ringing trunk line ii any ringing Ext iii Parked call from same ext iv Parked call from other ext 13 PAGING 14 DAY NIGHT MODE SETTING 15 DO NOT DISTURB 16 DIAL FROM GLOBAL BANKS 17 DIAL FROM PERSONAL BANKS 18 FORWARD DIVERT LINE 19 CALL FORWARD BUSY 20 FOLLOW ME 21 FIVE PARTY CONFERENCE 22 PARK A LINE BARGE IN WITH WARNING TONE Ext Number 0 or 70 71 72 Hook flash Hook flash Ext number 82
61. sequential manner i e row by row It will start with the first row first column of the Cost table Use the following keys to move around the Cost table AS To move forward to the next row i e next Cost table AB To move backward to the next row TK10 To move forward to the next column i e next Zone TK9 To move backward to the next column F2 To come out of programming mode A sample of the Display is shown below Cost Table 01 Zone 01 0600 Row No Column No CODE TABLE On pressing 7 in the main menu you can alter or view the Code table The display will show the first entry in the Code table Use F1 key to move forward to the next entry in the code table amp TK10 key to move backwards The code table will display the code amp the table number row number to which the code is associated with Please note that as explained in the Cost table section rows 2 to 5 are having the default rates for Local STD ISD amp Cellular numbers Hence while entering the Code tables the corresponding table numbers cannot be from 2 to 5 The table number values can range from 6 to 25 After entering a Code use F1 key to go to the next location Please note that when you are entering a new code always enter in a free location in the Code table Use F2 key to come out of programming A sample of the Display is shown below Code 01100 Code Table 09 Row No UIPL AX OFFICE VERSION 3 13 Page 45 of 45
62. shake PROG PASSWORD HOLD AT 8 Handshake Enable PROG PASSWORD HOLD 9 Handshake Disable The default printing mode is without handshake UIPL AX OFFICE VERSION 3 13 Page 49 of 49 CREATIVE THIS PAGE IS LEFT BALNK INTENTIONALLY UIPL AX OFFICE VERSION 3 13 Page 50 of 50 CREATIVE PROGRAM VIEWING MODE The various programs stored in the system can be viewed in the console For entering into the viewing mode press PROG key After entering the password the display will show HOLD XFER RDL CONS VIEW PROG Now press TNSR key The console display will be as shown below I LINE 2 SYSTEM 3 4 BANK GBANK Press 1 for viewing Line information 2 for viewing System information 3 for viewing personal memory bank of extensions 4 for viewing global memory bank numbers 1 LINE INFORMATION On selecting this option the display will show ENTER SER NO For viewing extension information press the Hardware number of the extension 00 to 23 in 624 system amp 00 to 47 in 1048 system For viewing the trunk line information press 24 to 29 in the case of 624 system 24 corresponds to the first trunk line amp 29 to the last trunk line amp 48 to 57 in case of 1048 system 48 corresponds to the first trunk line amp 57 to the last trunk line Press 8 to move to the next page in the forward direction amp 2 to move in the backward direction Press 5 to
63. stem dial tone Press followed by the system password By default it is 1234 Dial the desired command If the desired command is accepted by the system system will provide a assurance tone For next command press HOLD Hang up UIPL AX OFFICE VERSION 3 13 Page 55 of 55 CREATIVE THIS PAGE IS LEFT BALNK INTENTIONALLY UIPL AX OFFICE VERSION 3 13 Page 56 of 56 CREATIVE SYSTEM PROGRAMMING 1 VRR PROGRAMMING WITH 4 LEVEL VOICE 110 Disable and give Burst Tone on DID entry by the caller 111 Welcome message 112 Enable VRR and play pre recorded massage on DID entry by the caller 113 Busy message 114 Invalid number dialled message 115 Operator message when no number is dialled Note In 624 and 1048 systems for recording the VRR message SW3 of DIP switches in the CPU must be in the ON position After recording this switch must be brought back to the OFF position While recording the message LED DS1 in the CPU card should blink With AX206 voice guidance is not available Important Recording can be done only through the analog extensions Default 110 2 PRINTING COMMANDS 12X a FROM SYSTEM BUFFER 120 Stop printing and start storing calls in the buffer 121 To start printing from buffer and then on line If any error occurs in printing calls will not be lost They will go to buffer System will resume printing when error is
64. switch between them Or Use Call Parking as follows STEP 1 Park the current call 1 as illustrated earlier STEP 2 Get dial tone and call other party to start conversation or if there is an incoming call direct or transferred you may start conversation with this call call 2 STEP 3 Park call 2 STEP 4 Get dial tone STEP 5 Retrieve the earliest parked call 1 by code 86 and start conversation STEP 6 Park this call STEP 7 Again retrieve the earliest parked call 2 by code 86 STEP 8 Now the call 2 is connected again The procedure from STEP 3 can be repeated again 14 AUTO CALL BACK ON BUSY EXT TRUNK If the called extension or trunk is found busy this feature automatically connects the caller to the required extension trunk as soon as the called port is free In this case both the user and the caller extensions ring simultaneously and a conversation can be established On hearing busy tone from extension or trunk line disconnect Hear system dial tone amp dial 58 followed by extension no or trunk access code that you want to get connected to In case call back is for extension as soon as called extension is free your extension will start ringing Simultaneously other extension will also start ringing If call back is asked on trunk trunk dial tone will be heard on your phone when you pick up the handset when auto call back is matured UIPL AX OFFICE VERSION 3 1
65. th column is used for entering the pulse rate for holiday The default entry is 1800 The 15th column is used for entering the charge of one unit The default entry is 200 corresponding to Rs 2 for one unit of cellular call For example if it is required to charge Rs 5 for one unit of cellular call the entry in this column must be 500 The 16th column is used for entering the service charge for one cellular call The default entry is 0 Till now we have seen the default rate table These tables will be used only if there is no match found in the CODE TABLE Starting from row 6 and upto row 25 there are general purpose rate tables The default entries made in these rows are given in cost table UIPL AX OFFICE VERSION 3 13 Page 43 of 43 CREATIVE The default entries are made keeping in view the various new STD amp ISD rates currently implemented by DOT So in most of the cases it may not be required to alter the rate table In the default entries rows 6 to 9 contain the various ISD pulse rate rows 10 to 13 contain the various STD pulse rate rows 14 amp 15 contain the inter dialing pulse rates entered by you in any column CODE TABLE This table is used for entering the various STD ISD codes It is also possible to enter local numbers in the cost table This will be used for implementing the different charges for Inter dialing numbers In our older versions we have been entering the full rate time duratio
66. the extension calls the operator It will also be printed when the ASMDR of the extension is taken out Press 8 in the main menu for entering into this mode The display will show LN 1 Ext 0 NO NAME If you want to move to the next extension in the forward direction press F1 key Press TK10 key for moving to the next extension in the backward direction Use the number keys for entering the names The alphabets which will be visible on the display when the various keys are pressed is given below 3 OK 5 N 6 Q 7 8 OW 9 7 Press RDL key for going to the next alphabet in the forward direction amp HOLD key for going to the next alphabet in the backward direction Use RLS key for introducing a space After entering the name press TK9 key for registering the name For coming out of the menu press F2 key twice For example to enter RAJESH SHARMA in extension number 200 the following keys are to be pressed in a sequence 6 RDL 1 HOLD 4 HOLD 2 7 HOLD 3 RELS 7 HOLD 3 1 HOLD 6 RDL 5 HOLD 1 HOLD TK9 F2 22 Note A maximum of 15 characters can be entered for a single name The characters also include blank spaces 3 FACTORY RESETTING OF THE CONSOLE If it is required to reset the console to the factory settings press 9 in the main menu The display will show the message Factory Reset 1 Yes Now press 1 to reset the console to factory s
67. ty five global bank numbers 155 to 199 are defined as Mode Free global bank numbers and can be dialled even if class of service is lower than the expected one i e these banks are free of class of service settings It is a very useful feature when watchman or any other extension user needs to dial emergency numbers who are otherwise denied access for dialing on P amp T network The Global memory bank can be filled through System Programming only 25 CONFERENCE A conference can be established among maximum 5 parties including the originator Other participants of the conference can be either internal or external The procedure is as follows While talking to a party Internal External park it by flashing the hook amp by dialing 9 Disconnect to get system dial tone Repeat above procedure for parking of other parties with whom you want to establish the conference After having parked all calls dial 83 to start conference among parked calls All parties can listen to each other now If any of the parties except conference originator disconnects then he gets out of the conference without disturbing the other extensions The conference will be terminated when the extension who initiated the conference disconnects 26 THREE PARTY CONFERENCE This feature enables user to activate a simple and mostly used conference by just pressing Hook switch or flash key This type of conference is possible only as exp
68. ut any warning tone as follows On hearing engage tone on an extension no disconnect Hear system dial tone amp dial 57 followed by Ext No that you want to barge in You may now speak in between the conversing parties UIPL AX OFFICE VERSION 3 13 Page 22 of 22 CREATIVE 21 REDIAL An extension user can repeatedly dial the last number dialed extension or trunk without pressing all the numbers again by the following procedure Disconnect the current call Lift hand set hear system dial tone Dial or 82 Wait for dialing to complete Ring Back or Busy Tone as the case may be is received from the telephone instrument Note If the instrument is in pulse mode then has to be dialed 22 DYNAMIC STD LOCAL CALL CONTROL The system offers a very unique facility to all extension users to completely prevent misuse of local STD ISD call facilities provided to them depending upon their Class of Service decided by the management The extension users can lock unlock the level of dialing facilities available on his extension by simple programming The class of service is subject to highest class of service available to you by system programming Get into own supervisory mode Dial 1 COS Where COS is desired class of service COS 0 No external call i e only external calls allowed 1 Restricted Dialing i e external allowed barring some predefined starting digits 2
69. y the city exchange UIPL AX OFFICE VERSION 3 13 Page 29 of 29 CREATIVE 30 UNLOCKING OF DOSA FACILITY FOR AN EXT You can lock unlock the DOSA facility for your extension by the following procedure Get into own supervisory mode Dial 1 to unlock Dial 0 to lock Default DOSA is locked 31 FLASHING ON TRUNK LINE This feature is available only with AX206 AX308 AX616 An extension user can flash the Trunk line which is required in case of call waiting facility provided by central exchange DOT The Procedure is as follows During conversation on trunk line flash the hook switch Press Now trunk line is flashed Dial the code for desired facility For example for queued call pickup code given by DOT is 2 Flash on Trunk line will be of 600 msec 82 DO NOT DISTURB If an extension user does not want to be called by another extensions this feature allows the extension to protect itself from being called However the extension user can call others Dial 84 Get assurance tone Hang up Cancellation Get into own supervisory mode Dial 50 Get assurance tone Hang up UIPL AX OFFICE VERSION 3 13 Page 30 of 30 CREATIVE 33 AUTO CALL BACK ON DND When it is required to contact an extension which is in the DND mode the calling extension user can dial the auto call back code as explained earlier As soon as extension comes out of the
70. y will be dialled automatically Wait for entire no to be dialed The external number will be dialled and ring back or engage tone as the case may be will be heard Extension user may start conversation now Note The personal memory bank can be filled through own supervisory mode as follows Get into supervisory mode Dial 8 Bank number Line number Tel number Flash Hear burst tone and hang up Where Bank number 0 9 for bank codes 100 109 respectively Line number 70 71 72 Trunk access numbers Tel number External telephone number to be stored 24 DIALING FROM GLOBAL MEMORY BANK System provides the facility to store upto ninety external telephone numbers in the Global memory bank which can be accessed from any extension having dialing rights Extension user can get these numbers dialed by dialing a three digit code The process is as follows Lift the handset and wait for system dial tone Dial the desired bank number i e 110 199 The external no stored in the particular memory will be dialled automatically Wait for entire telephone number to be dialled amp then you will get ring back tone or engaged tone accordingly Extension user may start conversation now UIPL AX OFFICE VERSION 3 13 Page 24 of 24 CREATIVE Note First forty five Global bank numbers i e 110 to 154 depends on class of service provided to the extension The rest for

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