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SuperTrak EX16300/16350 User Manual

1. Use this screen to select the physical drives for your logical drive 5 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive 6 When you have selected all your physical drives highlight Next and press Enter The Create Logical Drive Step 2 2 screen displays with default logical drive settings al Y T3 plc F Teate j Step 2 2 RAID U RAID Level Logical Drive Name Physical Drive ID Stripe Size Capacity Free Capacity Init Mode Write Cache Policy Gigabyte Boundary Sector Size Logiry A 138 6 E xe Bijg MW 179833 Me No Write Back He 512 7 To change the RAID Level highlight RAID Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter 13 SuperTrak EX16300 EX16350 User Manual 10 11 12 13 14 15 16 The available RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capaci
2. 20 Chapter 2 Installation EN isl xl Check HTTP SSL X3 Promise WebPAM Introduction WebPAM has the ability to be installed with or without Secure iw Choose Install Folder Sockets Layer SSL support EI Check HTTP SSL The setting can be changed at anytime Please read the v ebPAM User s Manual for additional information Pre Installation Summary Installing C9 Install Complete 9 Register On line External SSL Security s a re Pam Cancel Previous 9 When the Check HTTP SSL screen displays above you can check External Security An explanation follows External SSL Security Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 21 SuperTrak EX16300 EX16350 User Manual 1E Promise WebPAM Pre Installation Summary Q Introduction Choose Install Folder Check HTTP SSL gt Pre Installation Summary Installing C9 Install Cornp
3. e SuperTrak BIOS below e Creating a Logical Drive page 45 e Main Menu page 41 e Deleting a Logical Drive page 47 e Controller Selection page 41 e Rebuilding a Logical Drive e Controller Information page 42 page 48 i Physical Drive Management Initializing a Logical Drive page 42 page 50 e Physical Drive Information e Synchronizing a Logical Drive page 43 page 52 e Displaying Logical Drives e Migrating a Logical Drive page 54 page 44 e Logical Drive Problems page 56 SuperTrak BIOS This section explains the information that you can obtain from the SuperTrak BIOS SuperTrak EX Serial BIOS Version 2 3 0 4 c 2004 2005 Promise Technology Inc All rights reserved Controller 1 Lagi cal Drive Name lt 8 gt to enter SuperBuild tm Configuration Utility or Esc or Space to continuek When the SuperTrak BIOS loads during bootup it displays pertinent information about the RAID logical drives that it finds At this point press Ctrl S to enter the SuperBuild Configuration Utility The SuperTrak BIOS screen displays the following information Controller Up to two SuperTrak controllers are supported shown as Controller 1 and Controller 2 ID An identification number assigned to each logical drive by the BIOS Logical Drive Name The user assigned name of the logical drive Capacity The data capacity of the logical drive in GB Gigabytes 39 SuperTrak EX16300 EX16350 Us
4. At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 2 though 12 above Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key Important You must partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system Deleting a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays 47 SuperTrak EX16300 EX16350 User Manual Logical Drive Management ID Logical Drive Name l LogDrv A 2 LogDrv B LogDrv C Create 2 Highlight the logical drive you wish to delete and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Delete and press Enter Press Y to confirm logical drive deletion Logical Drive Management ID Logical Drive Name l LogDrv A Z LogDrv C The selected logical drive is removed from the list Background Activity The SuperBuil
5. Installing the SuperTrak EX16300 Card page 6 Installing the SuperTrak EX16350 Card page 7 Installing the Physical Drives page 8 Creating a Logical Drive page 11 WebPAM Installation page 16 Packing List When you receive the SuperTrak Serial ATA SATA RAID Controller card the package should contain the items listed below SuperTrak EX16300 or EX16350 Controller card Quick Start Guide Four 1 0m 39 inch SATA fanout cables Eight Y power splitter cables CD with Drivers Web Based Promise RAID Management WebPAM software SuperTrak EX16300 EX16350 User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately Warning The electronic components on the SuperTrak RAID Controller card are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss SuperTrak EX16300 EX16350 User Manual Note The SuperTrak EX16300 and EX16350 RAID Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Installing the SuperTrak EX16300 Card The SuperTrak EX16300 card fits into any ava
6. Technology Background 117 Introduclom to RAID 4 3 da se a oie rui oh Ah Eed v ea 117 Choosing a RAID Level 0 00 ees 125 CHOOSING SECO SIZG 24 4 63424 00 523 25524 niet webadwrede SE 127 Choosing Stripe Block Size 0 0 eee 128 Gigabyie BoOundaly 1 5 1 00 de Bod tat Robes wa o ees 128 Jultizlipazui ro PTT 129 Hol SDate DIHnVels 3 3 e idea cadet dae d eti dr eee uid dicis 129 Partition and Format the Logical Drive 130 Cache SOLUIT 2 4 upto hod ed ead duri b ed ble doe RE Rose D Meran isa 130 Logical Drive Migration llle 130 Chapter 7 SUPPO ez exe iius pu ER EDS Re RIDE 135 Frequently Asked Questions 0 0000 cece eee eee 135 Contact Technical Support 0 00 ees 139 Eirnitec Watra nt 2 2c2cids oti eet Ove e e rie b deor a i de 141 Return Product For Repair llli 143 Appendix A Partition and Format 145 Appendix B Upgrades v eiecRbReRUEPERR RS EIER dh 149 BIOS and Firmware Upgrade eee eee 149 WebPAM Upgrade 0 0c cece eee eee ees 151 Appendix C Battery Backup Unit 153 SuperTrak Already Installed 0000 c eee eee 154 Installing the BBU cee 155 viii Chapter 1 Introduction About This Manual below Product Overview page 2 WebPAM Management Software page 3 Thank you for purchasing one of Promise Technol
7. such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 13 RAID only Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure 88 Chapter 5 WebPAM e Write Through Slower but more secure 14 RAID only Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary Rounds the size of the logical drive down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise This is the default e None No Boundary function 15 Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the RAID or JBOD Recommended for JBOD If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 106 e Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended for RAID Not available for JBOD e None No initialization Not recommended 16 RAID 6 only Select a Parity Count from the dropdown menu RA
8. the following parts are required e Battery assembly includes a lithium battery and holder e Mounting screws 4 These items from the kit are not used on SuperTrak EX16300 and EX16350 e Extension card e 20 pin cable SuperTrak Already Installed If your SuperTrak controller is already installed in the Host PC 1 Power down the PC 2 Disconnect the data and SMBus cables from the SuperTrak controller 3 Remove the SuperTrak controller from the Host PC 154 Appendix C Battery Backup Unit Installing the BBU To install the BBU onto the SuperTrak controller 1 Place the SuperTrak controller on an anti static surface Battery assembly Li x iE m m Lamm rm TILLERI I 2 Place the battery assembly onto the SuperTrak controller so the 20 pin connectors on the battery and SuperTrak card line up 3 Carefully pick up the SuperTrak card and turn it over Hold the battery assembly against the SuperTrak card so the two do not separate 155 SuperTrak EX16300 EX16350 User Manual Mounting screws gru te 4 Install the four mounting screws and snug them gently 5 Install the SuperTrak controller into the Host PC See Chapter 2 Installation on page 5 for more information After installation and power up a new battery takes several hours to charge From that time it should show Fully Charged See Battery on page 115 After you install the BBU go to the SuperTrak controller settings and enable t
9. warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice 141 SuperTrak EX16300 EX16350 User Manual d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitab
10. 02 GB Free Drive on Port3 80 02 GB Free LI Drive on Port4 80 02 GB Free Drive on Fot5 60 01 GB Free g Bus Bee B Bau Start Mow amp A Schedule C Disable Enable Start At 5 30 10 28 2005 Example 10 30 03 21 2004 hh mm Milidh EEN 4 Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to 5 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 121 and page 123 6 Click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame 7 Click on the Enable option 8 From the dropdown menus select a start time Start time is based on a 24 hour clock 9 Click in the Start At field to display a popup calendar 10 Click on the start date in the calendar or enter a date manually 11 Click the Schedule button 100 Chapter 5 WebPAM Cancelling a Schedule If you want to cancel the scheduled Migration do the following 1 Pm amp m Click on the Logical Drive View ES icon in Tree View Click on the Logical Drive E icon Click on the Migration tab in Management View Click on the Disable option Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives This feature only applies to logical
11. Drivers continued Fedora Core Linux 5 0 Installing Driver During New OS Installation 34 Installing Driver in an Existing System 34 Miracle Linux 3 0 4 0 Installing Driver During New OS Installation 35 Installing Driver in an Existing System 35 FreeBSD 5 4 5 5 6 0 6 1 Preparing a Driver CD 23 52 2 uu t eevee Gad Rau gon 36 Installing Driver During New OS Installation 36 Installing Driver in an Existing System 37 Detecting SuperTrak Disk Drives Leur 37 Chapter 4 SuperBuild Utility 39 Supe lak BIOS asse ert idus onte trap ipea ded Gees 39 Main Menu e EL 41 Controller Selecllolt 4 nex os qure Gok e d e d RU 41 Controller Information llle 42 Physical Drive Management cece eee eee ee 42 Physical Drive Information 0000 cece eee eee 43 Logical Drive Management 00000 eee eee eee 44 Displaying Logical Drives 0 0 eee eee 44 Creating a Logical Drive 00 ces 45 Deleting a Logical Drive 0 cee ee 47 DACKGIOUNG ACUMID Gs daa tad caw eed rd rc aed dic ue data 48 Rebuilding a Logical Drive lllllssnsn 48 Initializing a Logical Drive cece eee 50 Synchronizing a Logical Drive 0 00 ce eee eee 52 Migrating a Logical Drive cece 54 Logical
12. Management The Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 145 SuperTrak EX16300 EX16350 User Manual Computer Management m File Action View Window Help e mmg Computer Management Local volume Layout Type File System Status _ Capacity Free Space H System Tools g9 see E T Event Viewer Initialize and Convert Disk Wizard Shared Folders a E Local Users and Groups Welcome to the Initialize and Performance Logs and Alerts Convert Disk Wizard S Device Manager 2 Me E sy Storage This wizard helps you to initialize new disks and to convert ic disk ic disks jd Removable Storage empty basic disks to dynamic disks A Disk Defragmenter You can use dynamic disks to create software based RAID Disk Management volumes that can be mirrored or they can be striped or E Services and Applications spanned across multiple disks Y ou can also expand single disk and spanned volumes without having to restart the computer After vou convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical disk im Computer Management Im File Action View
13. RAID 5 e File and Application servers e WWW E mail and News servers e Intranet servers RAID 6 Advantages Disadvantages High Read data transaction rate High disk overhead equivalent of two Medium Write data transaction rate drives used for parity Good aggregate transfer rate Slightly lower performance than RAID 5 Safest RAID level Recommended applications for RAID 6 e Accounting Financial e Database servers e Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive Very high disk overhead uses only whose segments are RAID 0 logical 5096 of total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended applications for RAID 10 e Imaging applications e Database servers e General fileserver 126 Chapter 6 Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Disk failure has a moderate impact on throughput Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 50 e File and Application Servers e Transaction Processing e Office applications with many users accessing small files JBOD Advantages Disadvantages Easy management of multiple No increase in performance capacity or independent physical drives fault tolerance Recommended applications for JBOD
14. S1 S3 and S4 standby modes ACPI currently applies to the Windows OS only Can use ATAPI devices on the SuperTrak EX Series No The SuperTrak Controller does not support ATAPI devices What kind of PCI slot do I use for the SuperTrak EX Series SuperTrak EX16300 requires a PCI X slot SuperTrak EX16350 will work in a PCI Express X8 or X16 slot 135 SuperTrak EX16300 EX16350 User Manual How can change the resources that the SuperTrak uses The SuperTrak EX16300 and EX16350 are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The SuperTrak Controller supports IRQ sharing but this feature only works when ALL the concerned devices support it If your motherboard allows you to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Reset the configuration data in your CMOS This is usually an option in the PnP section of your CMOS e Otherwise switch the SuperTrak Controller card to a different PCI slot Drive Issues Can I add a drive to a SuperTrak EX Series logical drive via hot swap and dynamically adjust the array size configuration Yes The SuperTrak Controller supports online logical drive expansion and migration You must use the SuperBuild utility or the WebPAM software to expand or migrate an existing logical drive Do the HDDs on th
15. Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 121 and page 123 Click the Finish button If there is capacity available the Select RAID Level screen displays again where you can create an additional logical drive e To create another logical drive using the same physical drives see Creating Another Logical Drive on page 91 To create another logical drive using different physical drives return to Creating a Logical Drive on page 85 94 Chapter 5 WebPAM JBOD In WebPAM JBOD is created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See Creating a Logical Drive on page 45 Logical Drive Information NN information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Basic Information Assigned Name JBOD on port 04 00 RAID Level JBOD Capacity 80 02 GB Status Functional Graphic View Drive on Port 4 80 02 GB Assigned LD 4 1 0 02 GB Bn Bn BB assigned to span on port 04 00 BB spare Bes JBODs do not have Settings Rebuild Migration Synchronization or other functions that pertain to RAID logical drives If you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak contro
16. Utility For an offline RAID 1 5 6 10 or 50 logical drive 1 Shut down the Host PC 2 Openthe case and check the power and data connections to each physical drive 3 Correct any loose or faulty connections For an offline RAID 0 or JBOD see RAID 0 and JBOD on page 58 Hot Spare Drives The WebPAM software includes a hot spare drive feature See Hot Spare Drive s on page 129 If a hot spare drive is available the SuperTrak Controller will automatically begin rebuilding the logical drive with the hot spare You must replace the failed drive which becomes the new hot spare If a hot spare drive is not available you must replace the failed drive after which the SuperTrak controller will automatically rebuild the logical drive For more information about hot spare drives see Spare Drives on page 113 and Hot Spare Drive s on page 129 In either case you must identify the failed drive so you can replace it See Identify a Failed Drive below Identify a Failed Drive To identify a failed physical drive 1 Inthe Main Menu highlight Physical Drive Management and press Enter ID 3 is missing ME MHT2060BS 50 01 GB 1 5 4 T METZ060BS 2 Check the list of physical drives against the actual physical drives attached to the SuperTrak controller In the example above there is not physical drive for ID 3 Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller this i
17. a logical drive as you would any other fixed disk added to your computer system 15 SuperTrak EX16300 EX16350 User Manual WebPAM Installation Important Install the SuperTrak software drives for your operating system before installing WebPAM See Chapter 3 Installing Software Drivers on page 25 for instructions WebPAM installation software will install wo major components e WebPAM RAID management software e Java Runtime Environment in a private folder WebPAM Software The WebPAM software installs on the PC with the SuperTrak RAID Controller card the Host PC The Internet Laptop PC Desktop PC t with Internet with Internet browser browser E Router amp Firewall Networked PC File Server with Internet browser Host PC with Host PC with Host PC with SuperTrak EX SuperTrak EX SuperTrak EX Controller Controller Controller Figure 17 WebPAM on a network Chapter 2 Installation Java Runtime Environment The WebPAM installation program installs a private JRE in folder vm under the same directory where WebPAM is installed WebPAM uses this private JRE to avoid incompatibility issues with any other JREs that may be present on your system Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit
18. drive Run these functions directly from the OS or from the OS installation CDs You can format the logical drive with any file system you wish Do not use the DOS FDISK utility as it only supports logical drive smaller than 100 GB 137 SuperTrak EX16300 EX16350 User Manual Installation Issues Capacity Booting How can I change the system boot sequence in order to boot from the SuperTrak EX Series logical drive The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the SuperTrak Controller and defined logical drives are categorized as a SCSI device Look for SuperTrak LD1 LD2 and so on In your BIOS setup utility set the boot sequence to boot from SCSI first If there are multiple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the SuperTrak Controller in the PCI Express or PCI X slot where it will be accessed ahead of other SCSI controllers if you want to boot from the logical drive How can change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive Since all PCI Express and PCI X devices are PnP it is difficult to determine which device is addressed first Most motherboard BlOSes have advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may hav
19. drives with redundancy RAID 1 5 6 10 and 50 You can set up a Rebuild to Begin immediately on demand Schedule a Rebuild for a time when there is less demand on the RAID system Begin automatically when a logical drive goes critical or degraded see Creating a Spare Drive on page 113 On Demand To rebuild a logical drive 1 2 3 Click on the Logical Drive View S icon in Tree View Click on the Logical Drive E icon of the logical drive you want to rebuild Click on the Rebuild tab in Management View SuperTrak EX16300 EX16350 User Manual Logical Drive Information Assigned LD 1 1 59 94 GB Assigned LD 1 2 58 84 GB Assigned LD 1 3 58 34 GB E Selected Available J Inwalid Start Mow 4 Select the logical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click the Start Now button Logical Drive Information You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild Scheduled To schedule a Rebuild 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 102 8 9 Chapter 5 WebPAM Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation Select one available drive to
20. e Non critical file storage e Swappable data storage Choosing Sector Size A sector is the smallest addressable area on a physical disk drive Sector Size refers to the size of sector measured by the number of bytes of data it can hold The most common sector size is 512 bytes 512 B A smaller sector size results in a more efficient use of a disk drive s capacity 512 B is the default sector size for logical drives on SuperTrak The number of usable sectors is limited by the addressing method of the computer s operating system e Windows 2000 and Windows XP 32 bit support 10 bit logical bit addressing LBA so with 512 B sectors they can only support up to 2 terabytes TB of data storage capacity To increase the capacity you must use larger sectors See 2 TB Limitation on page 128 e Windows XP 64 bit Windows 2003 Server and Windows Vista support 64 bit LBA so they are not affected by this limitation For these OSes always choose the default 512 B sector size 127 SuperTrak EX16300 EX16350 User Manual e Linux operating systems with the 2 4 kernel do not support variable sector sizes For these OSes always choose the default 512 B sector size e Linux operating systems with the 2 6 kernel support 64 bit LBA For these OSes always choose the default 512 B sector size 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP 32 bit and you want to create logical drives larger than 2TB you must cho
21. explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 6 Technology Background on page 117 of this manual To create a new logical drive 1 Click on the Logical Drive View amp icon 2 Click on the Create tab 3 Select the option beside the RAID level you want for your logical drive SuperTrak EX16300 EX16350 User Manual Select RAID Level Redundant Array of Independent Disks RAID combines multiple physical drives to form one logical drive RAID D Data striped across one or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance RAIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID EG Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 10 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 or mare drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with na RAID interconnection WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 125 for information about the advantages and requirements of the available RAID le
22. information The Login ID and Password are case sensitive 60 Chapter 5 WebPAM Logging out of WebPAM There are two ways to log out of WebPAM e Close your browser window e Click Logout on the WebPAM banner below Language English v Show Event ContactUs Logout Help After logging out you must enter your user name and password to log in again Clicking Logout brings you back to the Login Screen User Management e Adding a User below e Changing a User s Password page 65 e Event Notification page 62 Changing a User s Email Address e Deleting a User page 65 page 66 e Changing a User s Access Rights page 67 Adding a User 1 In Tree View click on the User Management pt icon 2 Click on the Create tab Information Create Delete amp 3 User Creation User ID sammy 4 20 character s Display Mame Samuel Adams xktiikk Password 0 8 character s Retype Password pum oo Email sadams promise com amp 2 Host User Rights Hast Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost a mi ml Ie 3 Type a User ID into the User ID field 61 SuperTrak EX16300 EX16350 User Manual This will be the User s login name 4 Type the user s display name into the Display Name field This could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type t
23. must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Return Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an
24. of physical drives minus two A RAID 50 logical drive is composed of two or more Sub Arrays which are similar to RAID 5 logical drives One physical drive in each sub array can fail but the RAID 50 logical drive will remain online There must be at least three physical drives in a sub array A sub array is also known as an axle RAID 50 logical drives on SuperTrak consist of even number of physical drives and a minimum of six 123 SuperTrak EX16300 EX16350 User Manual JBOD Single Drive Just a Bunch of Disks JBOD arranges individual physical drives on the SuperTrak controller the same as if they were attached to the PC s motherboard controller The advantage is that a SuperTrak Controller can accommodate up to four physical drives more than most PC motherboards JBOD offers none of the performance or security advantages of a RAID logical drive Any number of physical drives on the SuperTrak Controller can be designated as JBOD In WebPAM JBOD is created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See the SuperTrak User Manual for more information on the BIOS In addition if you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak controller and WebPAM 124 Chapter 6 Technology Background Choosing a RAID Level There are several issues to consider when choosing
25. rebuild LI Drive on Port6 60 04 GB Assigned LD 1 1 58 34 GB LI Drive on Part 60 01 GB Assigned LD 1 2 59 94 GB 1 Drive on Pot 60 01 GB Assigned LD 1 3 58 34 GB E Selected E Awailable Invalid Start Mow amp 4 Schedule C Disable Enable Start At 3 45 10 26 2005 Example 10 30 08 21 20040hh mm MM idly yy ERN Select the physical drive you want to rebuild Available drives have a black frame Selected drives have a red frame Click on the Enable option From the dropdown menus select a start time Start time is based on a 24 hour clock Click in the Start At field to display a popup calendar Click on the start date in the calendar or enter a date manually Click the Schedule button Cancelling a Schedule If 1 p IS you want to cancel the scheduled Rebuild do the following Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon Click on the Rebuild tab in Management View Click on the Disable option 103 SuperTrak EX16300 EX16350 User Manual Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions e The logical drive is a RAID 1 5 6 10 or 50 See Creating a Logical Drive on page 84 e There is a spare drive present in the RAID system See Creating a Spare Drive on page 113 e Automatic Rebuild Status is enabled in the Controller Settings See Controller Settings
26. replacing a physical drive Locating a Physical Drive This feature does not apply to SuperTrak EX16300 EX16350 83 SuperTrak EX16300 EX16350 User Manual Logical Drives e Logical Drive View below e Logical Drive Rebuild page 101 e Creating a Logical Drive page 84 X Synchronize Redundancy Check e JBOD page 95 All Logical Drives page 104 e Deleting a Logical Drive page 95 Logical Drive Synchronization e Logical Drive Information page 96 i Grec Due MO Logical Drive Initialization page 108 Logical Drive Activation page 108 Logical Drive Settings page 97 e Logical Drive Migration page 97 Logical Drive View Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View click on the Logical Drive View E icon in Tree View Logical Drive View Information Create Delete Synchronization Schedule A Logical Drive Overview Assigned Hame RAID Level Status Background Activity Capacity Logical Drive 1 RAIDS Functional Idle 105 00 GB From this screen you can click on the links to access information and functions of individual logical drives and use the Create and Delete features Creating a Logical Drive A logical drive is a collection of physical drives in a RAID You can create multiple logical drives from the same collection of physical drives but you must create them one at a time e Ifyou plan to create one logical drive and use th
27. tab in Management View Click on the Disable option Logical Drive Initialization When logical drive is first created you can select one of three choices for initialization Quick Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being added to the logical drive None No initialization This choice is not recommended When you select full initialization the process takes some time depending on the size of the physical drives selected for the logical drive The Initialization tab enables you to pause the initialization process so that more of SuperTrak s resources are available for other operations When the other operations are done you can resume the initialization of your new logical drive 1 2 Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon of the logical drive whose initialization you want to pause Click on the Initialization tab in Management View Click the Pause button The initialization process stops Click the Resume button The initialization resumes from the point where you paused it Logical Drive Activation This feature enables you to designate a hot plug and play logical drive It will become available in a future release of the SuperTrak Controller card 108 Chapter 5 WebPAM Logical Drive Critical or Offline A
28. with popup messages and if Event Notification is set up email messages e Ifyou have a RAID 1 5 6 10 or 50 logical drive with a hot spare drive properly configured the logical drive will automatically rebuild itself using the spare drive 109 SuperTrak EX16300 EX16350 User Manual t Promise WebPAM Logical Drive View Information Create Delete Synchronization Schedule amp 4 Logical Drive Overview Assigned Hame RAID Level Status Background Activity Logical Drive 1 RAID 5 Critical lale i Administrative Tools Gb 18921884484 54 CI TB SuperTrak EX8350 tH Controller 1 og Controller 2 1 B Physical Drive View ST38001345 ST38001345 li sTss002345 C3 E Logical Drive View kE Logical Drive 1 Rs zt Enclosure View Ga Spare Drive View In the example above amber icons appear over the SuperTrak Controller Logical Drive View and Logical Drive icons Click on the Logical Drive View E amp or Logical Drive ES icons to verify the condition of the logical drive In this example the Status is Critical and Background activity is dle This indicates that there is no automatic rebuild so you must take action to restore the logical drive 1 Identify the failed physical drive 2 Replace the failed physical drive 3 Rebuild your logical drive Identifying the failed physical drive Click on the Physical Drive View icon in the WebPAM user interface Look for a missing physical drive
29. you would any other fixed disk See Appendix A Partition and Format on page 145 Cache Settings There is a data cache on the SuperTrak controller and another one on each physical drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve SuperTrak s efficiency and performance Physical Drive Write Cache Activates the write cache on the physical drive Write Back Cache Activates write back feature of SuperTrak s controller cache A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the physical drive is no longer busy This action increases availability of the logical drive If the power fails before the data is written to the physical drive the data will be lost The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has To make Cache settings see Creating a Logical Drive on page 84 and Logical Drive Settings on page 97 Logical Drive Migration Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level The Logical Drive Migration tab enables you to migrate an existing logical drive See Migrating a Logical Drive on page 54 or Logical Drive Migration on page 97 130 Chapter 6 Technolo
30. 000 annann promise Together your entry looks like this http 127 0 0 1 8080 promise or http localhost 8080 promise Secure Connection e WebPAM uses a secure HTTP connection https e Enter the Host PC s IP address 127 0 0 1 or localhost e Enter the Portnumber 0 00 00 eee eee 8443 e Addtolaunch WebPAM 00000 e ee eee promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise Note that the IP address shown above applies to a log in at the Host PC When you log in over a network enter the Host PC s actual IP address or hostname 59 SuperTrak EX16300 EX16350 User Manual E Promise Array Manager Login Microsoft Internet Explorer File Edit wiew Favorites Tools Help Back T gt x afl Search gt Favorites 4 Cor m Address http localhost SOBO promise id G PROMISE Ee Enon EECI TECHNOLOGY INC i 2006 Promise Technology Inc All rights reserved e 0 0 0 0 0 0 T T T LL k ag Local intranet E n When the opening screen above appears 1 Type admin in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Adding a User on page 61 and Changing a User s Password on page 65 for more
31. 50 bios bin and press Enter When the A gt prompt appears type pflash f firmware 16350 firmware bin and press Enter 5 When the A prompt appears again remove the SuperTrak Upgrade diskette 6 Reboot your PC normally This completes BIOS and Firmware upgrade procedure Important After you update your BIOS and Firmware install the latest SuperTrak driver for your OS See Chapter 3 Installing Software Drivers on page 25 150 Appendix B Upgrades WebPAM Upgrade Follow this procedure to upgrade the WebPAM Software on your PC or server Downloading the WebPAM File 1 2 3 Go to the Promise website http www promise com support Click on Downloads Click on the Select Product popup menu and choose SuperTrak EX16300 or SuperTrak EX16350 depending on which model you have Click on the Select Category popup menu and choose Ulility Click the GO button The list of the current WebPAM software displays Promise provides versions of WebPAM software for Windows Linux and FreeBSD Be sure you choose the latest version Click on the WebPAM you want In the File Download dialog box click the Save button In the Save As dialog box direct the software to save to a convenient location on your PC Unzip the downloaded WebPAM package The result is a single installer file Go to step 2 below Installing WebPAM You can install the new version of WebPAM over an existing WebPAM installation Se
32. A drive that used to be present but is suddenly absent is the failed physical drive 110 Chapter 5 WebPAM Physical Drive View No drive Information Merge on Port 3 amp Physical Drive Overview Drive Model Status 2134001445 a Functional ST3S800234A5 2 74 53 GB Functional 2130001345 74 53 GB Functional A Graphic View L Drive on Port 1 37 27 GB Assigned Port 1 L Drive on Port 74 53 GB Assigned Free 37 27 GB 37 20 GB Port 2 L Drive on Port4 74 53 GB Assigned Free 37 27 GB 37 25 GB Port 4 Bus gn gn B esanis In this example there were four physical drives connected to the SuperTrak Controller Notice that there is no drive on Port 3 This is the failed drive Replacing the failed physical drive Replace the failed physical drive with a new one of equal or greater capacity Then rebuild the logical drive See Installing the Physical Drives on page 8 for more information about replacing a physical drive Rebuilding your logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 111 SuperTrak EX16300 EX16350 User Manual Assigned LD 1 1 58 84 GB Assigned LD 1 2 58 34 GB Assigned LD 1 3 58 34 GB Zz Selected gp IN Inwalid Start Mow 4 Select the physical drive you just replaced 5 Click the Start Now button You can moni
33. Drive Problems elles 56 Logical Drive Orilleal s 453r eee ETE ET eed 56 Logical Drive Offline lll 56 HolL ODA DIVES s s turbo eo he aos Ges ROSEO Igiene ed 57 Identify a Failed Drive llle 57 RAID SO andA BOD 22 5 ipd eod oa Good eee rea sg D box 58 Chapter 5 WebDPAM ust gt waren db SR uy nde eee eee we eate 59 Logging into WebPAM 2 ccc eee ens 59 Regular CONNCCHON 2253 3 1 9 d 9 a atu Foren doors eer 59 Secure Connection 2 ee eee 59 Logging out of WebPAM 2 0 ce ee 61 vi Contents Chapter 5 WebPAM continued User Management 0 0 0 s 61 AGING a Sean decuit B eh bine Oei didt diabete m dos 61 Event Notification 2 62 Deleting a USE erben exo ninsa RES ub Eb 65 Changing a Users Password 0000 eee neces 65 Changing a User s Email Address 66 Changing a User s Access Rights 00085 67 H st Managemen 33 353 qv wet ated aged ed eatur uad 69 Utility Configuration lille RA 70 SUPER pm Tr ee od A a E O a 71 CONOC ie tasa po xaEos ad does er Oe dee mah tte d t ipM Seb 72 Controller Information llle 72 Controller Settings 0 ccc ee ees 73 Controller Sehedule 5323392 duced ES bg d bea 74 Controller Lock llle 75 Controller Hestole zu iuc Bene oh ERE Orid ya ca eae 76 Physical DIVES s a d desunt oa P ono a ed cd Re e US UG ACE 17 Ph
34. ID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 121 and page 123 17 Click the Finish button If there is capacity available the Select RAID Level screen displays again where you can create an additional logical drive e To create another logical drive using the same physical drives see Creating Another Logical Drive on page 91 e To create another logical drive using different physical drives return to Creating a Logical Drive on page 85 89 SuperTrak EX16300 EX16350 User Manual Logical Drive in WebPAM Logical Drive Information amp A Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 5 Sector Size 512 Bytes Stripe Size 64 KE Parity Count 2 Capacity 10 00 GB Status Functional Background Activity Idle amp 4 Graphic View L Drive on Port 1 60 01 GB Assigned LD 1 1 IFree 5 00 GB 54 94 GB L Drive on Port2 60 01 GB Assigned LD 1 2 lFree 5 00 GB 54 34 GB L Drive on Part 3 60 04 GB Assigned LD 1 3 lFree 5 00 GB 54 94 GB L Drive on Port4 60 01 GB Assigned LD 1 4 Free 5 00 GB 54 94 GB BB mI gn gn to Logical Drive 1 E Spare L Invalid Click on the Logical Drive amp Icon to see all of the information about your new logical drive In the example above only a portion of the physical drives are assigned to this logical drive This is the result of using less than the maximum available capacity when the logical drive was
35. New Hardware Wizard click Finish If the New Hardware Wizard appears again close it 0 Click Yes to restart your PC 26 11 12 13 14 Chapter 3 Installing Software Drivers Remove the SuperTrak driver diskette When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish Note Check the readme file included with the driver files for instructions on installing the RAID Console Confirming Installation OF deep ws c From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX16350 16300 tm Controller should appear 27 SuperTrak EX16300 EX16350 User Manual Windows XP Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX16350 16300 tm Controller from the list that appears on scr
36. PROMISE TECHNOLOGY INC SUPER TRAK EX16 300 EXI6350 UBER MAN A SuperTrak EX16300 EX16350 User Manual Copyright 2006 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to
37. Port4 80 02 GB L Drive on PortS 60 04 GB Bus gn BB spare NM Schedule X 4 Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to 5 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu For information on these choices see page 121 and page 123 6 If the Migration requires additional physical drives click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame 7 Click the Start Now button 98 Chapter 5 WebPAM Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Actmation amp 2 Migration Progress You can monitor Migration or Expansion progress on the Logical Drive Migration tab Click the respective buttons to pause and resume the Migration Scheduled To schedule a Migration or Expansion icon in Tree View 1 Click on the Logical Drive View amp 2 Click on the Logical Drive ES icon of the logical drive you want to migrate or expand 3 Click on the Migration tab in Management View 99 SuperTrak EX16300 EX16350 User Manual Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp Migration Parameters Migrate RAID level to Parity Count L Drive on Port 1 80 02 GB Free LI Drive on Port 80
38. RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service 143 SuperTrak EX16300 EX16350 User Manual Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for stand
39. The Information tab displays with information about the Host PC WebPAM Version The version number of the WebPAM software Display Name The display name of the Host PC localhost is the default IP Address The Host PC s IP address such as 192 168 1 184 If the Host PC has no network connection 127 0 0 1 appears Operating System The Operating System running on the Host PC Java Virtual Machine The version number of JVM running on the Host PC 69 SuperTrak EX16300 EX16350 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame 1 Under Administrative Tools in Tree View click on the Utility Configuration T icon Utility Configuration Settings Configuration Display email of the person from Email Sender Raiomanager promise com whom every email notification iz sending out Email Server mail promise com Display name of the Email Server n Display subject of the every Email Email Subject Promise Controller Error Hu End E Event Frame fo Display Refreshing time af the event Refresh Time SECS frame 2 Enter the Sender s address in the Email Sender field Be sure the sender has an account in your email system See your IT administrator 3 Enter your email server in the Email Server field 4 Keep or change the Email Subject line 5 Type anew interval in seconds in the Event Frame Re
40. View 104 7 Chapter 5 WebPAM Logical Drive View Information Create Delete Synchronization Schedule amp 4 An automated process of checking data and parity Policy Fix RS amp 3 Scheduled Fix K Redundancy Check C Disable Enable By Day start at O o C By Week Start at 5 30 g Every Sunday gt By Month start at O 0 onthe 1st Example 1 3 hh mm Schedule In the Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies Click on the Enable option Click on the by Day by Week or by Month option From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Synchronization do the following 1 2 3 Click on the Logical Drive View E icon in Tree View Click on the Synchronization tab in Management View Click on the Disable option 105 SuperTrak EX16300 EX16350 User Manual Logical Drive Synchronization or Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation You can also synchronize all logical drives at the same time see page 104 Redundancy Check is an automated process of checking data and parity but it o
41. Window Help e mim 2 Ems mj Computer Management Local Volume Layout Type File System Status Capacity Free Space i System Tools CJ C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB Event Viewer Shared Folders Local Users and Groups Performance Logs and Alerts E Device Manager E uj Storage Removable Storage Disk Defragmenter Disk Management da Services and Applications amp SDisk 0 L Basic C 37 26 GB 37 26 GB NTFS Online Healthy System Disk 1 Basic 37 25 GB 37 25 GB Online Unallocated New Partition gt EE Unallocated Bip Primary partition Properties Help 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 146 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk basic disk is a physical disk that contains primary partitions extended partitions and logical drives Y ou can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window Select Primary Partition Specify the maximum available partition size in MB Assign the available drive letter of y
42. a minimum of three physical drives 120 Chapter 6 Technology Background RAID 6 Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data A RAID 6 disk logical drive can continue to accept I O requests when any two physical drives fail Double Distributed P and Q Parity Data x Blocks gt physical drives The total capacity of a RAID 6 disk logical drive is the smallest physical drive times the number of physical drives minus two Hence a RAID 6 disk logical drive with 7 100 GB hard drives will have a capacity of 500 GB A disk logical drive with 4 100 GB hard drives will have a capacity of 200GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 provides double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level RAID 6 requires a minimum of three physical drives Triple Parity Stripe Promise Technology offers an enhancement to RAID 6 by enabling you to create a RAID 6 logical drive with three parity stripes A three parity RAID 6 e Has triple fault tolerance Your logical drive remains available when up to three physical drives fail e Requires four physical drives e Has a total capacity of the smallest physical drive times the number of physical drives minus thre
43. al drive networks residing in offsite locations The SuperTrak EX16300 and EX16350 RAID Controller cards support 1 5 Gb s and 3 0 Gb s Serial ATA hard drives At their core both SuperTrak cards provide advanced RAID management functions creating logical drives monitoring them keeping them online and operating at optimum efficiency SuperTrak can also perform many other tasks such as e Create logical drives at various RAID levels 0 1 5 6 10 and 50 and JBOD depending on the application being used e Set up a network of SuperTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network e Create a series of SuperTrak RAID networks at any number of offsite locations Monitor and repair SuperTrak RAID logical drives using the Internet from an offsite location all without compromising the integrity of secure servers IOP Microprocessor The SuperTrak EX16300 and EX16350 Controllers have an onboard Intel Input Output Processor IOP microprocessor which off loads the parity calculation workload from the main CPU and transfers it to the controller card boosting the performance of the entire system Hot Swapping Each SuperTrak EX16300 and EX16350 can support up to 16 Serial ATA physical drives With either Controller card you can configure the drives as RAID levels 1 5 6 10 or 50 Attached drives can be hot swapped when used with any drive enclosure that has a hot swa
44. ample an 80 5GB drive would be rounded down to 80GB This can be 128 Chapter 6 Technology Background helpful in the event that a drive fails and an exact replacement model is no longer available You can specify the Gigabyte Boundary option only when you create a logical drive and only when you select Maximum Capacity size option Creating a Logical Drive on page 45 or page 84 Initialization Initialization is the process of setting all of the data bits on all of the physical drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies all RAID levels It does not apply to JBOD When you create one of these logical drives you can specify Quick Fast Initialization or Full Initialization Full Initialization is recommended See Creating a Logical Drive on page 45 or page 84 The Full Initialization process begins immediately after the logical drive is created and may take some time to finish depending on the size of the physical drives in your logical drive Your logical drive is available while initialization is in progress Hot Spare Drive s A hot spare is a physical drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare i
45. appears at the left of the selected physical drive 5 Highlight Next and press Enter 6 Press Y to confirm the Rebuild operation on the selected logical drive The Rebuild begins immediately The length of time required depends on the size of the logical drive and other operations 49 SuperTrak EX16300 EX16350 User Manual Pause To pause the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the rebuilding logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the rebuilding logical drive changes to Paused Resume To resume the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight Rebuild and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter Press Y to confirm the Rebuild The Status of the rebuilding logical drive changes to Running Initializing a Logical Drive When you create a logical drive and select Full Initialization the RAID controller writes zeros to the data and parity portions of the physical disk drives This action effectively erases all information that was on the physical drives When you initialize an existing logical drive
46. ard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 144 Appendix A Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak RAID Controller card the drives must be partitioned and formatted e f your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e f your drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the physical drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PC s However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical disk go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data logical disks only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the left menu click on Disk
47. ars click Continue Anyway Under Completing the New Hardware Wizard click Finish If the New Hardware Wizard appears again close it 0 Click Yes to restart your PC 28 11 Chapter 3 Installing Software Drivers Remove the SuperTrak driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirming Installation Gr mc poc Ie ccs From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX16350 16300 tm Controller should appear 29 SuperTrak EX16300 EX16350 User Manual Windows 2000 Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX16350 16300 tm Controller from the list that appears on screen and then press the Enter The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX16350 16300 tm Control
48. ays Promise provides 32 bit and 64 bit versions of its drivers Be sure you select the correct driver for your system Click on the driver you want In the File Download dialog box click the Save button In the Save As dialog box direct the driver to save to a convenient location on your PC Copy the files to a blank formatted diskette For Windows driver files Unzip the downloaded driver package and copy the files to the diskette For Linux driver files e Ona Windows PC run the rawrite exe utility and extract the image file to the diskette e OnaLinux PC run the command dd ifzimagefilename of floppydevicename bs 10k to copy the image file to the diskette imagefilename the disk image file name floppydevice name the device name such as dev fdO This completes the driver diskette procedure Go to the instructions for your OS in the following pages 25 SuperTrak EX16300 EX16350 User Manual Windows Server 2003 Installing Driver During New OS Installation ds Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the SuperTrak driver diskette into drive A and press Enter Choose Promise SuperTrak EX16350 16300 tm Controller from the list that appears on screen Specify the 32 bit or 64 bit driver Then press the Ent
49. ce by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio or TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables SuperTrak EX16300 EX16350 User Manual Contents Chapter 1 Introduction o ii kinRIE GER RI LRER REGE ex 1 About This Manuals 259 2 dte durer top d e aeo eos eg eoe 1 PrOGUCUOVELIVIOMW 3 51 d abc S CREE opa E A 2 WebPAM Management Software ellen 3 Operating System Support 20 0 cc ee eee 3 Browser SUDDOLT 1 25 vu RR ated danse VE alee Sb Geen 3 Chapter 2 Installaltloli 2 kdo bd EDU uhcw indevevei ESOS 5 PACKING GST reasda preta a ler 5 Installing the SuperTrak EX16300 Card 2 6 Installing the SuperTrak EX16350 Card 0 7 Installing the Physical Drives 0 000 cee eee eee 8 Creating a Logical Dr
50. cebar to mark it An asterisk appears at the left of the selected logical drive Highlight Synchronize and press Enter Press Y to confirm the Synchronization The Status of the synchronizing logical drive changes to Running 53 SuperTrak EX16300 EX16350 User Manual Migrating a Logical Drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives but it is not available for JBOD Before you attempt to migrate your logical drive see Introduction to RAID on page 117 and Logical Drive Migration on page 130 for more information To Migrate a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to migrate and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Migration and press Enter The Migration Step 1 2 screen displays Migration Step 2 2 s A Capacity status 60 01 GB MAT 06085 60 01 GB ST3B0013A5 B0 03 GB 4 Highlight the Free physical disk drives you want to add to your logical drive and press the spacebar to mark them An asterisk appears at the left of
51. created See Specify the size of this logical drive on page 86 If the Use Maximum Capacity box had been checked the full length of the physical drives would be assigned to this logical drive Before you can use your new logical drive you must partition and format the logical drive using your PC s operating system See Appendix A Partition and Format on page 145 for more information 90 Chapter 5 WebPAM Creating Another Logical Drive Use this procedure if you unchecked the Use Maximum Capacity box and entered a capacity in the Logical Drive Size field when you created your previous logical drive To create another logical drive using the same physical drives Select RAID Level Redundant Array af Independent Disks RAID combines multiple physical drives to form one logical drive RAID D Data striped across one or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance RAIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 5 Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 10 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 or mare drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected d
52. d LD 1 2 79 35 GB LI Drive on Part3 80 02 GB Assigned LD 1 3 LI Drive on Port4 80 02 GB Assigned LD 1 4 79 35 GB gn gn Bos Logical Drive 1 BB spare W i From this screen you can click on the links to access the Settings Migration Rebuild Synchronization Initialization and Activation features The features that apply to this logical drive have blue tabs Features that do not apply have grayed tabs 96 Chapter 5 WebPAM Logical Drive Settings Logical Drive Settings allows you to assign a name to a logical drive and to change its controller cache settings To access logical drive settings 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive ES icon of the logical drive you want to see 3 Click on the Settings tab in Management View Logical Drive Information Help Information Settings Migration Rebuild Synchronization Initialization Activation i View Change Logical Drive Parameters Assigned Mame Logical Drive 1 Write Cache Mode C wWrite Through Write Back C Auto Switch Write Cache Status Write Back Submit Reset Enter a name in the Assigned Name field as desired 5 Click the option to select cache mode e Write Back Increases performance but can result in data loss in the event of a power failure This is the default e Write Through Slower but more secure e Auto Switch The setting is made automatically 6 Click the Submit button when
53. d utility provides maintenance repair and enhancement functions for your logical drives including Rebuild Initialization Synchronization and Migration Rebuilding a Logical Drive Fault tolerant RAID 1 5 10 and 50 logical drives go Critical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail A RAID 6 logical drive goes Critical when three physical drives fail The Rebuild operation enables you to replace the failed physical drive in your logical drive You must have a Free physical drive of adequate size on your Host PC system in order to do a Rebuild 48 Chapter 4 SuperBuild Utility To Rebuild a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Critical N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the critical logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter The Rebuild screen displays lect Free Physical Drive Physical Drive Name Capacity MHT2080BS 60 01 GB MHTZ06088 60 01 GB STIF0013A8 80 03 GB 4 Highlight the Free physical disk drive you want to use for the rebuild and press the spacebar to mark it An asterisk
54. dia Patrol BSL Locate Drive i View Change Physical Drive Parameters Write Cache Enabled Enable Disable MCG Enabled Enable C Disable Submit Reset Click the Write Cache Enable or Disable option 5 Click the NCQ or TCQ Enable or Disable option If this option does not appear the physical drive does not support NCQ or TCQ 6 Click the Submit button Physical Drive Media Patrol The Physical Drive Media Patrol tab allows you to start Media Patrol on an individual physical drive Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive sector by sector Media Patrol checks e Physical drives assigned to logical drives e Spare drives e Unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check e Physical drives that have never been configured e Physical drives assigned as JBOD 80 Chapter 5 WebPAM Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media When Media Patrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 82 This action triggers a BSL update
55. disk drives SuperTrak EX16300 EX16350 User Manual SATA fanout cables typically have numbered ends for the disk drives The table below indicates which fanout cable end connects to which disk drive SuperTrak 9nOUt Disk Drive SuperTrak 294 Disk prive Cable End Cable End Connector Number Connector Number Number Number L 1 3 Attach the Y cable power splitters to each of the disk drives 4 Optional Attach cables from the LED pins on the SuperTrak card see the diagrams below to the activity LEDs in your enclosure LED pinouts for SuperTrak EX16300 O LEDO9 O LED10 O LED11 O LED12 O LED13 O LED14 O LED15 O LED16 LED1 O LED2 gt O LED3 O LED4 gt O LED5 O LED6 O LED7 O LED8 O 2 e e 0o 00090 0 000000 Chapter 2 Installation LED pinouts for SuperTrak EX16350 T QN CO s OQocoox cdo LU LL LLI LLI J JI I l TIEF XIXE eeee LED5 8 a dd oS OOO0 LED9 12 oooo eec LED13 16 Fo 000 O O O O All LEDs Creating a Logical Drive You will now use the onboard SuperBuild BIOS utility to create a logical drive with the attached drives Even if you plan to use the WebPAM software to manage your logical drive you can still create your first logical drive using the SuperBuild Utility as described here Note For an explanation of the lo
56. dit View Favorites Tools Help Q Back d J2 Search Key Folders ii Address E My Computer Be Hard Disk Drives System Tasks Y v Devices with Removable Storage H 314 Floppy A Network Drives Adapt on ConnectStorTI 192 168 1 178 148 ag New Volume E DVD Drive D Appendix B Upgrades e BIOS and Firmware Upgrade page 149 e WebPAM Upgrade page 151 BIOS and Firmware Upgrade Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX16300 or EX16350 Controller card The SuperTrak card must be properly installed in your PC or server in order to perform the upgrade See Installing the SuperTrak EX16300 Card on page 6 or Installing the SuperTrak EX16350 Card on page 7 for more information Preparing Diskettes You need two diskettes to perform the BIOS and Firmware upgrade procedure e A DOS bootable diskette e A blank formatted diskette for the upgrade file Downloading BIOS and Firmware Files 1 Go to the Promise website http Awww promise com support 2 Click on Downloads 3 Click on the Select Product popup menu and choose SuperTrak EX16300 or SuperTrak EX16350 depending on which model you have Click on the Select Category popup menu and choose All 5 Click the GO button The list of available downloads displays 6 Click on BIOS you want Be sure you choose the latest version 7 Inthe File Download dialog box click the Save butto
57. drives are recommended for performance as well as data storage efficiency Data Stripe physical drives Figure 1 RAID 0 Striping interleaves data across multiple drives The logical drive s data capacity equals the capacity of the smallest physical drive times the number of physical drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB logical drive instead of 460 GB If physical drives of different capacities are used there will also be unused capacity on the larger drives RAID 0 logical drives on SuperTrak consist of one or more physical drives 118 Chapter 6 Technology Background RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of physical drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one physical drive fails or has errors the other mirrored physical drive continues to function This is called Fault Tolerance Moreover if a spare physical drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror lt physical drives Figure 2 RAID 1 Mirrors identical data to two drives The logica
58. e 121 SuperTrak EX16300 EX16350 User Manual RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four physical drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe h Data Mirror physical drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives divided by two In some cases RAID 10 offers double fault tolerance depending on which physical drives fail RAID 10 logical drives on SuperTrak consist of an even number of physical drives and a minimum of four 122 Chapter 6 Technology Background RAID 50 Striped Distributed Parity logical drives RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID O0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes Distributed Parity 4 Sub Array 1 Data Stripe 6 z B m physical drives The data capacity RAID 50 logical drive equals the capacity of the smallest physical drive times the number
59. e WebPAM Installation on page 16 Logging into WebPAM The new version of WebPAM has the same log in procedure as previous versions See Logging into WebPAM on page 59 151 SuperTrak EX16300 EX16350 User Manual 152 Appendix C Battery Backup Unit The Battery Backup Unit BBU maintains power to the cache on the SuperTrak controller when a power failure occurs to the Host PC The failure could be due to a problem with the PC s power supply a cessation of electrical service or an accidental disconnection of the power cable When power is interrupted any data in the controller s cache is lost The BBU maintains power to the cache so that any data stored there is saved until it can be written to a physical drive The BBU is available as a kit sold separately from the SuperTrak Battery assembly P p PROMISE BBU PLUS Extension Board d Mounting screws E xtension card 20 pin cable The BBU kit includes the following components e Extension card e 20 pin cable e Battery assembly includes a lithium battery and holder e Mounting screws 4 153 SuperTrak EX16300 EX16350 User Manual Tg Mounting screws 4 f FF n ral Battery assembly 5 Battery connector on Super Trak controller mm I j mmm TIN emm aur HH iua Ili coheed MET Parti Hei m i Ex here batt Es a i on 55x e rd For the SuperTrak EX16300 and EX16350
60. e Initialization 1 In the Main Menu highlight Background Activity and press Enter 51 SuperTrak EX16300 EX16350 User Manual The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight nitialize and press Enter 4 Press Y to confirm the Initialization The Status of the initializing logical drive changes to Running Synchronizing a Logical Drive Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation There are two levels of synchronization e Fix Find and correct data and parity inconsistencies e Check Find and report data and parity inconsistencies without correction This process is sometimes called a Redundancy Check Synchronization applies to fault tolerant RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To Synchronize a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to synchronize and pres
61. e Password ee Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi I ml mi EM 3 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 4 Uncheck the boxes of rights to be deleted 5 Click the Submit button 68 Chapter 5 WebPAM Host Management This function provides information only There are no user settings To access Host Management P Under Administrative Tools in Tree View click on the Host Management a icon Host Management Information Host List IP Address Display Hame H HostSystem Under Host List click on the link to the host you want to see Host PCs are identified by their IP addresses If there is no network connection the link will be 127 0 0 1 Information C Basic Information VWWebP AM version 2 1 0 3 Display Mame Hosts ystem IP Address 182 168 1 184 Operating System Windows 2003 5 2 Java Virtual Machine Java HotEpot TM Client VM 1 4 2 b28 Sun Microsystems Inc
62. e SuperTrak EX Series have to be the same size The physical drives that you use with the SuperTrak EX Series do not have to be the same size If the sizes differ the SuperTrak Controller will truncate the large drive so the capacities match The resulting difference in drive space is unusable so avoid using physical drives of significantly different capacities Can I take a drive used in a SuperTrak EX Series logical drive and access it directly with a different controller such as the one integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurations allow the drive s to be accessed individually on another controller e Single drive RAID 0 stripe One drive from a RAID 1 mirror logical drive e JBOD Other array configurations will not work for this purpose 136 Chapter 7 Support already have an array on a Promise FastTrak controller Can move that array to my new SuperTrak EX Series controller Yes if your HDDs are SATA All SuperTrak controllers read the logical drives the same way so the HDDs can be moved from an older controller to a newer one If have a problem with one of the drives on the SuperTrak EX Series how can low level format it to correct the problem Do NOT do this Low level formatting the physical drives is not only unnecessary but it generally does not correct pr
63. e maximum capacity available skip to Creating a Logical Drive on page 85 e f you plan to create multiple logical drives you need to know the maximum capacity available in order to allocate the appropriate capacity to each logical drive See Calculate Available Capacity below Calculating Available Capacity If you plan to create multiple logical drives based on the same physical drives you need to know available capacity This value is based on the RAID level and the number and size of your physical drives 84 Chapter 5 WebPAM With this information you can choose how much capacity to allocate to each of the logical drives you plan to create Level Number of Drives Logical Drive Capacity Equals RAIDO 1 or more Capacity of the smallest physical drive times the number of physical drives RAID 1 2 only Capacity of the smaller physical drive RAID5 3 or more Capacity of the smallest physical drive times the number of physical drives minus one RAID 6 3 or more Capacity of the smallest physical drive times the number of physical drives minus two RAID 10 4 6 8 10 12 14 Capacity of the smallest physical drive time the or 16 number of physical drives divided by two RAID 50 16 8 10 12 14 or Capacity of the smallest physical drive time the 16 number of physical drives minus two Record the available capacity You will need this information for step 6 below Creating a Logical Drive Note For an
64. e to physically switch the device cards on the PCI PCI Express PCI X slots so that the boot device is in the highest priority slot number see previous question Post Installation Why can t see the drives on the SuperTrak EX Series under FDISK You have not created a logical drive yet Without a logical drive the system will not recognize the physical drives attached to the SuperTrak Controller A physical drive is recognized by the SuperTrak controller but not available to use in a logical drive How can make it available Open the SuperBuild utility and access Physical Drive Management Highlight the drive then press the Alt and F1 keys at the same time This action clears the reserve sector in order to make the drive available Why can t make a dedicated spare drive in WebPAM Early versions of Internet Explorer running in Windows 2000 exhibit this problem Update your Internet Explorer to the latest version Why can t run WebPAM in Konqueror The Konqueror browser Linux does not support WebPAM Install a Netscape Navigator Mozilla or Firefox browser With that browser as the default reinstall WebPAM 138 Chapter 7 Support Aren t the WebPAM icons supposed to be animated Yes they are animated However the default setting for Internet Explorer under Windows 2003 Server does not display animation in the browser Go to Internet Options Advanced and check Play animations in web pages Contact Technical S
65. e umount dist and press Enter Remove the FreeBSD Installation CD and insert the Driver CD in the CD ROM drive At the prompt type mount cdrom and press Enter Then type cdrom install and press Enter When those commands finish running type umount cdrom and press Enter Remove the Driver CD and insert the FreeBSD Installation CD in the CD ROM drive At the prompt type mount t cd9660 dev acdO dist and press Enter Press the Alt F1 keys to return to the Congratulations installation complete screen then exit the installation 36 Chapter 3 Installing Software Drivers Installing Driver in an Existing System xD NM M a Insert the Driver CD into the CD ROM drive Type mount cdrom and press Enter Type sh install and press Enter Type umount cdrom and press Enter Remove the Driver CD Reboot your system To verify driver installation at the gt prompt type kldstat and press Enter Look for shasta ko in the displayed list Detecting SuperTrak Disk Drives Run this procedure if the OS does not detect the disk drives attached to your SuperTrak as SCSI devices You should only need to perform this procedure one time 1 Qr de 90 I Insert the Driver CD into the CD ROM drive Type mount cdrom and press Enter Type cdrom load and press Enter Type umount cdrom and press Enter Remove the Driver CD 37 SuperTrak EX16300 EX16350 User Manual 38 Chapter 4 SuperBuild Utility
66. een Click the Reboot button to reboot your system Installing Driver in an Existing System 1 2 3 4 9 6 7 8 9 1 0 Insert the driver diskette into the floppy drive Log in as root Type mkdir media floppy and press Enter Type mount dev fdO media floppy and press Enter Type cd media floppy and press Enter Type install and press Enter Type cd and press Enter Type umount media floppy Remove the driver diskette Type reboot and press Enter to restart the system 34 Chapter 3 Installing Software Drivers Miracle Linux 3 0 4 0 Promise offers a 32 bit v2 4 kernel driver for Miracle Linux 3 0 and a 64 bit v2 6 kernel driver for Miracle Linux 4 0 Be sure you download the correct driver for your system Installing Driver During New OS Installation i 2 D Insert the Miracle Linux Installation CD into your CD ROM drive At the Welcome to Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK Continue with the installation normally Installing Driver in an Existing System QD EO E a aom Insert driver diskette into the floppy drive Log in as root Type mount r dev fdO mnt floppy and press Enter Type cd mnt floppy and pre
67. een Specify the 32 bit or 64 bit driver Then press the Enter Press S to use the driver on the driver diskette and then press Enter to continue with installation The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include SuperTrak EX16350 16300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box ds 2 CE E d E Insert the SuperTrak driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appe
68. er Press S to use the driver on the driver diskette and then press Enter to continue with installation The Windows 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX16350 16300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 CP UE I Insert the SuperTrak driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found
69. er Manual Status Shows one of four logical drive conditions Ok The logical drive is fully operational and no problems are present Degrade For RAID 6 the logical drive contains a failed physical drive If there is a hot spare drive the logical drive will rebuild automatically You must identify and replace the failed physical drive Critical The logical drive is operational but has lost its fault tolerance For RAID 1 5 10 and 50 the logical drive contains a failed physical drive RAID level 6 is critical when to physical drives have failed If there is a hot spare drive the logical drive will rebuild automatically You must identify and replace the failed physical drive Offline The logical drive is no longer operational and the SuperBuild utility cannot rebuild it You must identify and replace the failed drive s Then you can create a new logical drive and copy your data to it from the last tape backup or other device For RAID 1 5 10 and 50 at least two or more physical drives in the logical drive have failed For RAID 6 at least three or more physical drives in the logical drive have failed For a RAID 0 or JBOD logical drive at least one physical drive has failed 40 Chapter 4 SuperBuild Utility Main Menu When the SuperTrak BIOS displays on your computer screen press Ctrl S to launch the SuperBuild utility and display the Main Menu SuperBuild ta Configuration Utility c 2005 Promi
70. ew Information Create Delete A Spare Drive Parameters Spare Drive Type Logical Drive 1 L Drive on Port 74 53 GB Assigned Free 3r 2r GB 3T 20 GB Drive on Port3 74 53 GB Assigned Free 37 27 GB 74 45 B LI Drive on Pork 74 53 GB Free 74 55 GB g gn gn BB spare nsu From the Logical Drive dropdown menu select e Global Spare This Spare Drive can be used by any qualified Logical Drive Logical Drive The name of the logical drive to which this Spare Drive will be assigned or dedicated Click on a physical drive to select it Available drives have a black frame Selected drives have a red frame Drives with a blue frame are assigned to a logical drive You cannot assign a split drive as a spare drive Click the Create button The new Spare Drive appears under Physical Drive View and Spare Drive View 114 Chapter 5 WebPAM Deleting a Spare Drive To delete a spare drive icon 1 Click on the Logical Drive View fur 2 Select the Delete tab Spare Drive View Information Create Delete amp Spare Drive List Select Capacity Status a 37 27 GB Global Spare 3 Check the box to the left of the spare drive you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button The selected spare drive is deleted Battery The Information tab displays information about the cache backup battery if one is installed on yo
71. fault tolerant logical drive RAID 1 5 10 or 50 goes Critical when a physical drive is removed or fails A RAID 6 logical drive with two parity stripes goes Degraded after one drive is removed or fails and Critical after two drives are removed or fail A RAID 6 logical drive with three parity stripes goes Critical after three drives are removed or fail Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical it has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed physical drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration A non fault tolerant logical drive RAID 0 goes offline when a physical drive is removed or fails Since the logical drive is not fault tolerant the data stored in the disk array is no longer accessible If one physical drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one physical drive delete the logical drive and re create it Restore the data from a backup source When a physical drive fails The following will occur when a physical drive fails or goes offline e he SuperTrak Controller s audible alarm if enabled will sound e WebPAM reports the condition in Tree View
72. formation tab displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Firmware Version Version number of the controller s firmware Driver Version Version number of the controller s software driver Maximum Number of Ports The number of ports on the controller Maximum Physical Drives The maximum number of physical disk drives the controller can support Maximum Logical Drives The maximum number of logical drives arrays the controller can support 72 Chapter 5 WebPAM Controller Settings Controller Information Settings Schedule Lock Restore i View Change Controller Parameter Rebuild Rate C Low Medium High Media Patrol Rate Low Medium C High Migration Expansion Rate C Low Medium CC High Initialization Fate C Low amp Medium High Synchronization Rate C Low Medium High Automatic Rebuild Status Enable C Disable Automatic Rebuild Policy Free amp Spare Spare Buzzer Status C Enable Disable SWART Status f Enable C Disable S M AR T Check Polling 120 Interval 120 Seconds Battery MOT Detected Event Enable C Disable Submit Reset Default Click on the Settings tab to access controller settings Rates Allocates system resources between the background process such as Rebuild Media Patrol Expansion Migration Ini
73. fresh Time field 30 seconds is the default interval 6 Click the Submit button when you are done 70 Chapter 5 WebPAM SuperTrak The SuperTrak Information tab displays a photograph of the SuperTrak SX Series RAID Controller installed in your system WebPAM will display the SuperTrak controller installed in your system To display this screen in Management View click on the SuperTrak Jp icon in Tree View With the screen displayed move your cursor over key components of the SuperTrak controller card to see a Tool Tip popup message that identifies the component as shown above If you have multiple SuperTrak controller cards in the same system they will appear under the SuperTrak icon as Controller 1 Controller 2 and so on 71 SuperTrak EX16300 EX16350 User Manual Controller Controller Information below Controller Settings page 73 Controller Schedule page 74 Controller Lock page 75 Controller Restore page 76 The term Controller refers to the device that controls your RAID To access the controller click on the Controller e icon in Tree View Controller Information Controller He Information Settings Schedule Lock Restore amp A Basic Information Product Mame SuperTrak EX8350 Alas sy ersian 2 60 71 Firmware Version 1 0 0 23 Driver Version 2 80 12 amp 3 Hardware Information Maximum Mumber of Portis 8 Maximum Physical Drives 5 Maximum Logical Drivers 16 The In
74. gical drive concepts and the choices you can make when you create your logical drive see Chapter 6 Technology Background on page 117 of this manual 1 Boot your system If this is the first time you have booted with the SuperTrak card and drives installed the Promise onboard BIOS will display the following screen 11 SuperTrak EX16300 EX16350 User Manual Ho Array is dafined ress Ctrl 5 to enter SuperBuild tm Configuration Utility or Press lt Esc gt Or 5paca to continua 2 Press the Ctrl S keys to display the SuperBuild Utility Main Menu SuperBuild ta Configuration Utility c 2005 Promise Technology Inc b Main Manu Selection Information tl Navigate ENTER Enter SPACE Select ESC Back F10 Exit 3 Press the arrow keys to highlight Logical Drive Management and press Enter ontroller Information yeical Drive Management Logical Driva Managenant Background Activity The Logical Drive Management screen displays 12 Logical Drive Management ID Logical Drive Name 4 Highlight Create and press Enter The Create Step 1 2 screen displays Create Step 1 2 Select Physical Drives ID 1 2 3 4 5 6 Logical Drive Name ST380013AS ST380013AS MHT2060BS MHT2060BS ST380013AS ST380013AS MHT2060BS MHT2060BS Capacity Capacity 80 80 60 60 80 80 60 60 03 03 01 01 03 03 01 01 Chapter 2 Installation Status
75. gy Background In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a logical drive In most cases you must add one or more physical drives during the migration process You can never reduce the number of physical drives Note that when you migrate a logical drive to RAID 6 you must compute the number of physical drives required based on e The number of physical drives in the source logical drive e he parity count 2 or 3 you plan to select The tables below shows the migration options for a source logical drive according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives RAID 0 Add physical drives RAID 1 2 physical drives only Only a 1 drive RAID 0 can migrate to RAID 1 Add 1 physical drive RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 0 logical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal to the number of RAID 0 physical drives RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID O logical drive RAID 50 6 physical drives m
76. he Battery Not Detected Event This feature enables the controller to check for the battery See Controller Settings on page 73 156
77. he Windows Desktop open the Control Panel from My Computer Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX16350 16300 tm Controller should appear 31 SuperTrak EX16300 EX16350 User Manual Red Hat Linux EL 4 0 Promise offers different drivers for 32 bit and 64 bit systems as well as the v2 4 and v2 6 kernels Be sure you download the correct driver for your system Installing Driver During New OS Installation 1 2 Insert the Red Hat Installation CD into your CD ROM drive At the Welcome to Red Hat Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a ariver disk click Yes When the Installer asks for a Driver Disk Source highlight fdO and click OK At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK When the Installer asks for more driver disks respond appropriately Continue with the installation normally Installing Driver in an Existing System N OO ONS Insert driver diskette into the floppy drive Log in as root Type mount r dev fdO media floppy and press Enter Type cd media floppy and press Enter Type sh install and press Enter When the Installer asks You are installing a driver on an existing OS Is it tr
78. he same password into the Retype Password field 7 Ifyou plan to set up Event Notification type the user s email address in the Email field 8 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 9 Click on the Submit button The new user will type the User ID and password to log into WebPAM See Logging into WebPAM on page 59 Event Notification 1 In Tree View click on the User Management br icon User Management Information Create Delete OUser List User ID Display Hame Email sam Samuel Adame sadamsiipromise com adm Super uzer 2 Click on the User ID link 3 Click on the Settings tab 62 5 Chapter 5 WebPAM Information Settings Events amp 4 tech pubs pc 192 168 1 237 Email Hotification v Select All Events v Select All Information Events v Select All Warning Events v Select All Error Events Disk Events I Disk Plugged In I Disk BSL Update v Disk BSL Cleared v Disk Error Fixed I Disk Patrol Progress v Disk Media Patrol Started iv PCI Parity Error IM Memory Single B
79. hysical Drive Bad Sector Log On occasion an error can arise with the media on a physical drive WebPAM keeps track of bad sectors in order to inform you of the condition of individual physical drives To access a physical drive s bad sector log 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the BSL tab in Management View 82 Chapter 5 WebPAM Physical Drive Information Infarmation Settings Media Patrol BSL Locate Drive amp 4 Bad Sector Log List Mo Bad Sector s logged If any bad sectors are found they are listed here WebPAM informs you by popup and email messages when a bad sector error is logged see page 62 After 10 bad sectors have been discovered on a physical drive WebPAM issues a warning to replace the drive After 20 bad sectors have been discovered e On fault tolerant RAID 1 5 6 10 or 50 logical drives the SuperTrak controller will set down the physical drive take it offline and the logical drive will go critical Replace the physical drive and rebuild your logical drive e On non fault tolerant RAID 0 logical drives the physical drive remains online Backup your data replace the physical drive create a new logical drive and copy your data to it See Logical Drive Rebuild on page 101 and Logical Drive Critical Offline on page 109 See the SuperTrak User Manual and your PC s User Manual for more information about
80. ical drives For optimal performance install physical drives of the same model and capacity The drives matched performance allows the logical drive to function better as a single drive Level Number of Drives RAID O 1 or more RAID 1 2 only RAID 5 3 or more RAID 6 3 or more RAID 6 4 or more RAID 10 4 6 8 10 12 14 or 16 RAID 50 6 8 10 12 14 or 16 JBOD 1 only The table above shows the number of drives required for each RAID level 1 Install the physical drives into the physical drive bays of your system Caution If you plan to use a removable disk drive enclosure be sure it meets the SAF TE standard Other enclosures are not supported and may result in performance loss or other undesired results Chapter 2 Installation SuperTrak EX16300 h1 4 Ch9 12 BBU module Ch5 8 Ch13 16 connector LED Pins SMBus connector for SAF TE enclosure SuperTrak EX16350 h1 4 Ch9 12 C BBU module Ch13 16 connector LED Pins SMBus connector for SAF TE enclosure 2 Attach one SATA fanout cable to each four channel connector on the SuperTrak card above Then attach the other ends of the fanout cable to the data connectors on the
81. ilable 3 3 volt PCI X slot You cannot plug the SuperTrak card into a 5 volt PCI slot 1 2 Remove the cover of your system Remove the inside slot cover of an available PCI X slot on the motherboard U F 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above Chapter 2 Installation Installing the SuperTrak EX16350 Card The SuperTrak EX16350 card fits into any available 3 3 volt PCI Express X8 or X16 slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI Express X8 or X16 slot on the motherboard U 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above SuperTrak EX16300 EX16350 User Manual Installing the Physical Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 logical drive on your SuperTrak card do NOT connect the physical drive to the SuperTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing physical drive controller The SuperTrak EX Series RAID Controller card supports 1 5 Gb s and 3 0 Gb s Serial ATA phys
82. ility of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise 142 Chapter 7 Support is not an insurer If you desire insurance against such damage you
83. implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations In the manual the appearance of products made by other companies including but not limited to software servers and physical drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interferen
84. ing Available Capacity on page 84 Please select at least 3 drives for RAID B LI Drive on Port 4 60 0 GB im iD 59 94 GB J Drive on Port 2 60 0 GB Free 59 94 GH L Drive on Port 60 0 GB a A a i 59 94 GB LI Drive on Port4 60 0 GB 59 94 GB g Bus B gn Bau iD ip 7 Click on the physical drives to select them Available drives have a black frame Selected drives have a red frame 8 Click the Next button 87 SuperTrak EX16300 EX16350 User Manual Assign a Name Assign a name to the logical drive Assigned Mame Logical Drive 1 1 32 character sy 9 Enter a name for the logical drive in the field provided 10 Click the Next button Final Settings confirm your choices Make any changes here Mame Logical Drive 1 RAID Level RAID 6 Logical Drive Size 10 0 GB Sector Size 5 2B Stripe Block Size kB v Write Cache vrte Back Gigabyte Boundary GigaByte Boundary v Parity Count 2 rl Initialization Fast Intiaizetion 11 RAID only Select a Sector Size Choose from 512 1024 2048 or 4096 bytes The default is 512 B When in doubt use the default value 12 RAID only Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers
85. ing Sector Size page 127 e Choosing Stripe Block Size page 128 e Gigabyte Boundary page 128 e Initialization page 129 e Hot Spare Drive s page 129 e Partition and Format the Logical Drive page 130 e Cache Settings page 130 Logical Drive Migration page 130 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple physical drives to be combined together in a logical drive The operating system sees the logical drive as a single storage device and treats like a single disk drive The RAID software and controller manage all of the individual drives The benefits of a RAID can include e Higher data transfer rates for increased server performance e ncreased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing a RAID Level on page 125 The following outline breaks down the properties for each type of RAID logical drive 117 SuperTrak EX16300 EX16350 User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical
86. inimum Even number of physical drives At least 2 more physical drives than the RAID 0 logical drive SuperTrak EX16300 EX16350 User Manual RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 1 logical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal to 1 plus the parity count RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID 1 logical drive RAID 50 6 physical drives minimum Even number of physical drives RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 5 physical drives minus 1 plus the parity count RAID 50 6 physical drives minimum If the RAID 5 array had an odd number of physical drives add 1 3 5 7 9 or 11 physical drives If the RAID 5 array had an even number of physical drives add 2 4 6 8 10 or 12 physical drives RAID 6 A RAID 6 Source logical drive can migrate to the following Target logical drives RAID 6 Add physical drives 132 Chapter 6 Technology Background RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of phy
87. it Error IM PCI System Error Iv Memory Multi Bit Error Other Events m LInknowven The image above was shortened to fit into the available space Check the boxes of the notification events that you want to have reported to you via email and popup messages To select events by their severity check one of the four Select Events boxes at the top of the window See the table on the next page Click on the Submit button 63 SuperTrak EX16300 EX16350 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Array Cache Mode Changed Array Auto Cache Mode Change Synchronization Started Synchronization Completed Synchronization Paused Synchronization Resumed Synchronization Aborted Synchronization Progress Synchronization Inconsistency Fixed Redundancy Check Started Redundancy Check Completed Redundancy Check Paused Redundancy Check Resumed Redundancy Check Aborted Redundancy Check Progress Rebuild Started Rebuild Completed Rebuild Paused Rebuild Resumed Rebuild Aborted Rebuild Restarted Rebuild Progress Background Initialization Progress Background Initialization Started Background Initialization Completed Background Initializatio
88. ive 0 ccc ee 11 WebPAM Installation llle 16 WebPAM Software sicsseseselil le e ese 16 Java Runtime Environment 2 00000 eee eee 17 Operating System Support 0 0 0 0 eee 17 Browser Support 0 00 cee eee 17 Install WebPAML 22 5 62424 0852 20324 be ee reed ie g o deas 17 Chapter 3 Installing Software Drivers 25 Preparing a Driver Diskette 0 0 0 eee ee eee 25 Windows Server 2003 Installing Driver During New OS Installation 26 Installing Driver in an Existing System 26 Confirming Installation llle 27 Windows XP Installing Driver During New OS Installation 28 Installing Driver in an Existing System 28 Confirming Installation llle 29 Windows 2000 Installing Driver During New OS Installation 30 Installing Driver in an Existing System 30 Confirming Installation llle 31 Red Hat Linux EL 4 0 Installing Driver During New OS Installation 32 Installing Driver in an Existing System 32 SUSE Linux ES 9 0 Professional 9 1 9 2 9 3 10 0 Installing Driver During New OS Installation 33 Installing Driver in an Existing System 33 V SuperTrak EX16300 EX16350 User Manual Chapter 3 Installing Software
89. l drive s data capacity equals the smaller physical drive For example a 100 GB physical drive and a 120 GB physical drive have a combined capacity of 100 GB in a mirrored logical drive If physical drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on SuperTrak consist of two physical drives If you want a mirrored logical drive with more than two physical drives see RAID 10 Mirror Stripe on page 122 119 SuperTrak EX16300 EX16350 User Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the physical drives Generally RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 is generally considered to be the most versatile RAID level It works well for file database application and web servers Distributed Parity Data Blocks physical drives Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive equals the smallest physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives will have a capacity of 300 GB A logical drive with two 120 GB physical drives and one 100 GB physical drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level RAID 5 requires
90. l programs 2 Insert the software CD into your CD ROM drive 3 Inthe CD window double click on the webpam bin icon to begin installation right PA n 4 When the Run or Display dialog box appears click Run in Terminal After several moments the Terminal window closes and the first WebPAM installation dialog box appears 5 Follow the prompts in the installation dialog box FreeBSD Follow these steps to install WebPAM on your FreeBSD based PC or Server 1 Boot your PC or server and launch the FreeBSD GUI If your system is already running exit all programs Insert the software CD into your CD ROM drive Open a Terminal window and type mount cdrom and press Enter To change to the CD directory type cd cdrom and press Enter An icon for the CD appears on the desktop Double click on the CD icon and verify the WebPAM installer file name The name of the installer file begins with PN WebPAM and ends with bin right The WebPAM installer file starts with WebPAM and ends with bin such as WebPAM 32 bin The next step uses this file name as an example The file name you type might be different In the Terminal window type WebPAM 32 bin and press Enter After several moments the first WebPAM installation screen displays WebPAM oo bin Chapter 2 Installation WebPAM Installation for Windows Linux and FreeBSD continued The first WebPAM installation dialog box appears as shown below 1 Pro
91. ler Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Installing Driver in an Existing System After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 3 0 x oo When the New Hardware Wizard appears click Next Insert the SuperTrak driver diskette in the A drive Under Install Hardware Device Drivers select Search for a suitable driver and click Next Under Locate Driver Files uncheck Floppy physical drives and CD ROM drives Check Specify a Location and click Next Under Insert the manufacturer s installation disk type A and click OK Under Driver Files search Results when a st4350 inf appears click Next If a Digital Signature Notice appears click Yes Under Completing the New Hardware Wizard click Finish Click Yes to restart your PC 10 Remove the SuperTrak driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 30 Chapter 3 Installing Software Drivers Confirming Installation Ie go qe c From t
92. lete Please Review the Following Before Continuing Product Name WehbPAM Install Folder CAPragram Files PromisevWebPAM 9 Register On line Java VM Installation Folder CAPragram FilesPramiseWwvebP AM jm Enable HTTP SSL Yes Disk Space Information for Installation Target Required 69 329 264 bytes Available 37 165 667 456 bytes ai s Cancel BER Previous 10 When the Pre Installation Summary screen displays above review your choices To make changes click the Previous button To continue click the Install button 22 VW Promise WebPAM Ge Introduction Choose Install Folder Chapter 2 Installation Install Complete Congratulations WebPAh has been successfully installed to Ww Check HTTP SSL C aPragram FilesiPromiseivebPaAn Pre Installation Summary Installing amp Install Complete 9 Register On line 11 Previous When the Install Complete screen displays above the installation process is finished Click the Next button 23 SuperTrak EX16300 EX16350 User Manual 1 Promise WebPAM Icixi Register On line Introduction Promise WebPAM has finished installing We suggest you ga ta Ww Choose Install Folder Promise Warranty Registration web site and register your ui Check HTTP SSL information far support service You can click the following check box to go to Warranty Regis
93. ller and WebPAM Deletiing a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Click on the Logical Drive View amp icon 2 Select the Delete tab Logical Drive View Information Create Delete Synchronization Schedule amp Logical Drive Overview Select Assigned Hame RAID Level Status M PROMISE LD 1 RAID O Background Activity Capacity Functional Idle 143 05 GB Submit Reset 3 Check the box to the left of the logical drive you want to delete 95 SuperTrak EX16300 EX16350 User Manual 4 Click the Submit button 5 Inthe Confirmation box click the OK button 6 Inthe Warning box click the OK button The selected logical drive is deleted Logical Drive Information Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to see Logical Drive Information amp 4 Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 6 Sector Size 512 Bytes Stripe Size 64 KB Parity Count 2 Capacity 10 00 GB Status Functional Background Activity Idle amp 4 Graphic View Drive on Port 1 80 02 GB Assigned LD 1 1 LI Drive on Port 80 02 GB Assigne
94. message and an email message if you enabled that notification option see page 62 On Demand To start Media Patrol immediately 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule M 4 Click the Start Now button Scheduled To schedule Media Patrol to run at a later time 1 g Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon 81 SuperTrak EX16300 EX16350 User Manual 3 Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule Disable Enable By Day start at O 7 0 I G By Week Start At jo gt fo Every Sunday v By Month Start At 2 I 30 T onthe sh v Example 1 3 hhcmm Schedule Click on the Enable option 5 Click on the by Day by Week or by Month option From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button Cancelling a Schedule To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Click the Disable option mom m P
95. mise WebPAM Introduction E Introduction Choose Install Folder Check HTTP 88 Pre Installation Summary Installing C Install Complete 9 Register On line Install amp mmwheare will quide you through the installation of WebPAM Itis strongly recommended that you quit all programs before continuing with this installation Click the Hext button ta proceed to the next screen Ifyou want to change something an a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button Cancel Jm Previous 7 When the Introduction screen displays above click the Next button 19 SuperTrak EX16300 EX16350 User Manual BEES iri xj XJ Promise WebPAM Choose Install Folder Where Would You Like to Install E Program Files Promize WVebP AM Restore Default Folder Choose e Introduction G Choose Install Folder 9 Check HTTP SSL Pre Installatian Summary Installing Install Complete Register On line Cancel Em Previous 8 When the Choose Install Folder screen displays above make your selection of a folder for the WebPAM applications you are installing For example the Windows default folder is C Program Files Promise WebPAM If you want a different folder type its location or click the Choose button and select a new location To continue click the Next button
96. n 8 Inthe Save As dialog box direct the file to save to a convenient location on your PC 9 Click on Firmware you want Be sure you choose the latest version 10 In the File Download dialog box click the Save button 11 In the Save As dialog box direct the file to save to a convenient location on your PC 12 Unzip the BIOS and Firmware files and copy them to the blank formatted diskette 13 Label this diskette SuperTrak Upgrade 149 SuperTrak EX16300 EX16350 User Manual Use the upgrade diskette to install the BIOS and firmware upgrade package to the SuperTrak controller Installing the BIOS and Firmware Files Cautions e Before you begin backup any important or useful data e Do NOT power off your PC during the procedure SuperTrak EX16300 1 Boot your PC from the DOS bootable diskette 2 When the A prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 3 Atthe A gt prompt type pflash f bios 16300 bios bin and press Enter When the A gt prompt appears type pflash f firmware 16300 firmware bin and press Enter 5 When the A prompt appears again remove the SuperTrak Upgrade diskette 6 Reboot your PC normally SuperTrak EX16350 1 Boot your PC from the DOS bootable diskette 2 When the A prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 3 Atthe A prompt type pflash f bios 163
97. n The Status of the migrating logical drive changes to Running 55 SuperTrak EX16300 EX16350 User Manual Logical Drive Problems Fault tolerant RAID 1 5 and 10 logical drives go Critical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail A RAID 6 logical drive goes Critical when three physical drives fail Non fault tolerant logical drives RAID 0 and JBOD go Offline when a physical drive fails When you boot your system the SuperTrak BIOS screen informs you if there is a critical or offline logical drive SuparTrak EX Serial BIOS Version 2 3 0 a 2004 2005 Promise Technology Inc All rights reserved gical Drive Nama 179 83 GB Press lt Ctrl gt 8 to enter SuperBuild tm Configuration Utility or Press lt Esc gt or lt Space gt to continue Logical Drive Critical For a critical logical drive 1 Press Ctrl S to access the SuperBuild utility 2 Replace the failed physical drive See Identify a Failed Drive on page 57 3 Rebuild the logical drive See Rebuilding a Logical Drive on page 48 and Hot Spare Drives on page 5 Logical Drive Offline When two physical drives have failed the logical drive goes offline and cannot be rebuilt If you can restore one of the failed physical drives to operation the logical drive will be critical and you can rebuild it 56 Chapter 4 SuperBuild
98. n Paused Background Initialization Resumed Background Initialization Aborted Migration Started Migration Completed Migration Paused Migration Resumed 64 Information Events continued Migration Aborted Migration Progress Battery Becomes Normal Battery Not Detected Warning Events Disk Unplugged Disk Timeout Task Error Disk Media Patrol Aborted with Error Bad Block Remapped Disk Pre Fail Array Critical Array Degrade Synchronization Requested Redundancy Check Rejected Enclosure Fan Error Enclosure Voltage Out Of Range Enclosure Temperature Above Threshold Battery Temperature Out Of Range Battery Temperature Unstable Battery Voltage Out Of Range Battery Voltage Unstable Battery Communication Error Battery Not Functioning PCI Parity Error PCI Memory Single Bit Error Error Events Disk Setdown Disk Non ECC Error Disk S M A R T Error Array Offline Synchronization Aborted with Error Redundancy Check Aborted with Error Redundancy Check Inconsistency Found Rebuild Aborted with Error Rebuild Aborted on Stream Background Initialization Aborted with Error Migration Aborted with Error PCI System Error PCI Memory Multi Bit Error Unknown Error Chapter 5 WebPAM Deleting a User 1 In Tree View click on the User Management pt icon 2 Click on the Delete tab Information Create Delete OUser List M User ID Display Hame Ernail r sammy Samuel Adams sadamsicipromise com E admin Su
99. n handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 10 Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default 93 SuperTrak EX16300 EX16350 User Manual 11 12 13 14 e Write Back Increases performance but can result in data loss in the event of a power failure e Write Through Slower but more secure Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary Rounds the size of the logical drive down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise This is the default Available only when you specify Maximum Capacity in step 4 e None No Boundary function Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 106 e Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended e None No initialization Not recommended RAID 6 only
100. nge their own email addresses or the Administrator can do it To change a user s email address User Management Information Create Delete DUser List User ID Display Hame Email Samuel Adams sadamsiciproamise com Super user 66 Chapter 5 WebPAM 1 Click on the User ID link for the user whose email address will change Infarmation Settings Events E User Settings User ID sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password pm xkikkxiik Mew Password 0 8 numbers and or letters Retype Password oe Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi mi ml mi EM 2 Typeanew email address in the Email field 3 Click the Submit button Changing a User s Access Rights In WebPAM the Administrator can change a user s access rights To change a user s access rights 1 Login as the Administrator Information Create Delete User List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 2 Click on the User ID link for the user whose access rights will change 67 SuperTrak EX16300 EX16350 User Manual User Management Information Settings Events amp 2 User Settings User ID Sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password fee xikkxkik Mew Password 0 8 numbers and or letters Retyp
101. nly reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place Promise recommends that you first Synchronize and then Redundancy Check all newly created logical drives where you selected Fast Initialization or None You can set up a Synchronization or Redundancy Check to begin immediately on demand or schedule a Synchronization or Redundancy Check for a time when there is less demand on the RAID system On Demand To Synchronize or Redundancy Check a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation An automated process of checking data and parity Policy Fix r ean Schedule 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click the Start Now button 106 Chapter 5 WebPAM Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation A Synchronization Progress You can monitor Migration
102. nt View 74 Chapter 5 WebPAM Deleting a Scheduled Process Controller Information Settings Schedule Lock Restore a Schedule List Select Target Action Hame Description All Physical Li Driv erg Media Patrol Start at 03 00 on the 1st every month Ca PROMISE LO 1 Rebuild Start at 20 30 0171172006 Delete Reset To delete a scheduled process Click on the Controller e icon in Tree View Select the Schedule tab in Management View Check the box to the left of the process you want to delete Click the Delete button In the Confirmation box click the OK button E open I Alternative method to delete a scheduled process 1 Go to its function tab under the Physical Drive icon or Logical Drive Ee icon 2 Under Schedule click the Disable option Controller Lock Controller Information Settings Schedule Lock Restore f Lock Controller Lock Controller for 10 lunes Lire The Lock tab displays lock status and enables you to lock or unlock a subsystem controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller When you set the lock other users have view only access to physical drives and logical drives The lock releases when the selected period of time has passed or the user who set the lock clicks the Unlock button Other u
103. nt p MHTZ2 B UBS 5738001345 ST380013A5 MHT20B50BS MHT20850BS 42 Chapter 4 SuperBuild Utility The information includes ID The channel number of the SuperTrak controller to which the physical drive is attached Mode Name The physical drive manufacturer s model name for the drive Capacity Data capacity of the physical drive in GB Press the Esc key to return to the Main Menu Physical Drive Information The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller LIF 2 3 In the Main Menu highlight Physical Drive Management and press Enter Highlight the physical drive you want to see and press Enter Physical Drive Information Fhysical Drive ID 1 Model Humber Serial Humber Firmware Version 3 18 SATA Interface Capacity Extent Status The information includes Physical Drive ID The channel number of the SuperTrak controller to which the physical drive is attached Model Number The physical drive manufacturer s model name or number Serial Number The serial number of this physical drive Firmware Version The version number of the firmware on this physical drive SATA Interface The data rate at which this physical drive operates 1 5 Gb s or 3 0 Gb s Capacity The data capacity of the physical drive in GB Extent Status An extent is Free unused or Assigned to a logical drive and has a specific
104. oblems commonly experienced during use such as bad sectors or ECC CRC Try running the disk drive manufacturer s diagnostic utility The action typically requires you to connect the drive directly to the motherboard controller If the utility cannot correct the problem replace the disk drive Do I have to install disk management software on my logical drive in order to access the full storage capacity of drives No Disk management software will only complicate things The logical drive should be fully addressable by your OS as it is Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives What system BIOS setup settings do use for the drives on the SuperTrak EX Series controller A BIOS setting is required only if you want to boot your system from the logical drive on the SuperTrak controller After your logical drive is created partitioned and formatted make the change in your BIOS boot order setting How do partition format my SuperTrak EX Series RAID logical drive The SuperTrak Controller represents the logical drive as a single physical drive to your system Therefore anything that you can do to a single physical drive you can do to a SuperTrak logical drive For example you can use the New Partition Wizard in Windows or the FDISK and MKFS functions in Linux to partition and format the logical
105. ogy s SuperTrak EX16300 or EX16350 RAID controllers About This Manual This User Manual describes how to setup use and maintain the SuperTrak RAID controller It also describes how to use the Web Based Promise Array Management WebPAM RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them SuperTrak EX16300 EX16350 User Manual Product Overview SuperTrak EX16300 and EX16350 are Serial ATA RAID controllers When used with WebPAM software the SuperTrak RAID Controllers offer a feature rich secure and versatile enterprise wide ATA RAID solution In addition the SuperTrak EX Series supports RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything from single logical drives on local systems to logic
106. on page 73 If the three above conditions are met a logical drive will replace a faulty physical drive and rebuild itself automatically WebPAM will report the critical logical drive and automatic rebuild in its user interface as well as via popup messages Depending on your Event Notification settings see page 62 WebPAM can also notify you via email message When the automatic rebuild operation is completed you must remove and replace the faulty physical drive with a new one See Replacing the failed physical drive on page 111 for more information Synchronize or Redundancy Check All Logical Drives The Logical Drive View Synchronization Schedule tab enables you to synchronize all logical drives You can also synchronize an individual logical drive see page 106 Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To schedule Synchronization for all logical drives 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Synchronization Schedule tab in Management
107. ose a sector size larger than 512 B when you create the logical drive The table below correlates sector size with logical drive capacity Logical Drive Size 8to 16 TB 4096 bytes 4 KB 2to4 TB 1024 bytes 1 KB 0to2 TB 512 bytes 512 B 4to8 TB 2048 bytes 2 KB Choosing Stripe Block Size The stripe block size value can be set to 32 KB 64 KB and 128 KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive A larger value slows the logical drive down because physical drives with smaller cache buffers need more time for multiple accesses to fill their buffers e f your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for ex
108. our choice Choose Format this partition with the following settings File system NTFS Allocation unit size Default Volume label Enter your choice of name Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 147 SuperTrak EX16300 EX16350 User Manual mi Computer Management m File Action View Window Help aE e Om 2 Dm mj Computer Management Local E H System Tools EH E Event Viewer Shared Folders 2 Local Users and Groups a Performance Logs and Alerts m amp C Device Manager El uj Storage Removable Storage Disk Defragmenter Disk Management E Services and Applications amp BDpisk 0 Volume Layout Type File System Status Capacity Free Space Partition Basic NTFS CI New Volume E Partition Basic NTFS Healthy System 37 26 GB 25 92 GB Healthy 37 25 GB 37 18 GB Basic C 37 26 GB 37 26 GB NTFS Online Healthy System Disk 1 Basic New Volume E 37 25 GB 37 25 GB NTFS Online Healthy BB Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window below T My Computer File E
109. own menu The range is 0 to 120 seconds A setting of O seconds disables the polling function e Battery Not Detected Event Enable this feature if you have a Battery Backup Unit installed on your SuperTrak controller This feature will report a condition where the controller does not detect the battery To prevent unnecessary messages disable this feature if you do not have a battery See Event Notification on page 62 and Appendix C Battery Backup Unit on page 153 After you make the desired changes click the Submit button To clear changes without saving them click the Restore button To reset controller settings to their default values click the Default button Controller Schedule Controller Information Settings Schedule Lock Restore amp Schedule List Select Target Action Hame Description All Physical m Drive z Media Patrol Start at 03 00 on the 1st every month D PROMISE LD 1 Rebuild Start at 20 30 0191 2006 Delete Reset Click on the Schedule tab to access scheduled background processes such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization To access or schedule a Rebuild Expansion Migration Initialization or Synchronization click on the Logical Drive E icon in Tree View then select the appropriate tab in Management View To access or schedule a Media Patrol click on the Physical Drive l4 icon in Tree View then select the Media Patrol tab in Manageme
110. p capable backplane Chapter 1 Introduction WebPAM Management Software The Web Based Promise Array Management WebPAM software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network Browser based GUI provides email notification of all major events or alarms memory cache management drive event logging logical drive maintenance rebuild and access to all components in the RAID configuration server controller logical drives and physical drives For information on using WebPAM refer to page 59 Operating System Support The SuperBuild utility see page 39 is independent of the PC s operating system On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit versions of e Windows 2000 e Windows XP Professional e Windows 2003 e Red Hat Enterprise Linux 4 0 e SuSE Linux ES 9 0 SP2 and SP3 Pro 9 1 9 2 9 3 10 0 e Fedora Core Linux 5 0 e Miracle Linux 3 0 4 0 e FreeBSD 5 4 5 5 6 0 6 1 Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers e Internet Explorer e Mozilla e Firefox e Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM SuperTrak EX16300 EX16350 User Manual Chapter 2 Installation Packing list below
111. per user E 3 Check the box to the left of the user you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button Changing a User s Password In WebPAM users can change their own passwords To change a user s password I ogin ID sammy Password 1 Log into WebPAM under the User name Information Create Delete Ouszer List User ID Display Hame Email Samuel Adams sadamsiipromise com Super user 2 Click on your User ID link 65 SuperTrak EX16300 EX16350 User Manual User Management Information Settings Events E User Settings User ID Sammy ES Samuel Adams 4 20 numbers andor letters Old Passweard enm 3 xxkikkXkik New Password 0 8 numbers and or letters Retype Password pe 0 Email sacams promisecom amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost I I m v EM Type the current password in the Old Password field Type a new password in the New Password field Retype the new password in the Retype Password field 6 Click the Submit button en ape 9 The new user will type the User ID and the new password to log into WebPAM See Logging into WebPAM on page 59 Important If you forget your password the Administrator must delete that User and create a new User as described above Changing a User s Email Address In WebPAM users can cha
112. progress on the Logical Drive Migration tab Click the respective buttons to pause resume or abort the Synchronization or Redundancy Check Scheduled To schedule a Synchronization or Redundancy Check 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Infarmation Settings Migration Rebuild Synchronization Initialization Activation amp 4 An automated process of checking data and parity Policy Fix Schedule C Disable Enable C By Day By Week start at 13 15 every Sunday gt By Month start at O o onthe st Example 10 30 hhi mm 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click on the Enable option 6 Click on the by Day by Week or by Month option 7 From the dropdown menus select a start time and a day of the Week or Month if applicable 107 SuperTrak EX16300 EX16350 User Manual 8 Start time is based on a 24 hour clock Click the Schedule button Cancelling a Schedule If you want to cancel the scheduled Synchronization or Redundancy Check do the following 1 Bde Click on the Logical Drive View FE icon in Tree View Click on the Logical Drive E icon Click on the Synchronization
113. rTrak EX16300 EX16350 User Manual 2 Highlight Controller 1 or Controller 2 and press Enter The selected controller SuperTrak card will display in the SuperBuild utility Controller Information The SuperBuild utility displays information about the selected SuperTrak controller 1 Inthe Main Menu highlight Controller Information and press Enter The information includes Vendor Promise Technology Inc Model SuperTrak EX16300 or EX16350 Memory Type ECC Error Correcting Code checks for errors and corrects them automatically Memory Size 256 MB Firmware Version The version number of the firmware currently installed on the SuperTrak controller The firmware is upgradable see Appendix B Upgrades on page 149 BIOS Version The version number of the BIOS currently installed on the SuperTrak controller The BIOS is upgradable see Appendix B Upgrades on page 149 PCI Func Address The functional address of the SuperTrak card in the Host PC Used for advanced diagnostics PCI Base Address The base address of the SuperTrak card in the Host PC Used for advanced diagnostics Controller Speed SATAII 3Gb s 2 Pressthe Esc key to return to the Main Menu Physical Drive Management The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller 1 Inthe Main Menu highlight Physical Drive Management and press Enter Physical Drive Manageme
114. reate the last of multiple logical drives leave the Use Maximum Capacity box checked Please select at least 3 drives for RAID B L Drive on Port 1 60 0 GB Assigned LD 1 1 IFree 5 00 GB 54 84 GB L Drive on Port 2 60 0 GB Assigned LD 1 2 IFree 5 00 GB 54 54 GB J Drive on Port 60 0 GB Assigned LD 1 3 Free 5 00 GB 54 34 GB LI Drive on Port4 60 0 GB Assigned LD 1 4 IFree 5 00 GB 54 84 GB g Bus B gn Bau The physical drives are already selected and display a red frame 92 Chapter 5 WebPAM 5 Click the Next button Assign a Name Assign a name to the logical drive Assigned Mame Logical Drive 2 1 32 character 21 6 Enter aname for the logical drive in the field provided 7 Click the Next button Final Settings confirm your choices Make any changes here Mame Logical Drive 1 RAID Level RAID 6 Logical Drive Size Maximum Capacity Sector Size 5 2B Stripe Block Size kB v Write Cache vrte Back Gigabyte Boundary GigaByte Boundary Farity Count 2 si Initialization Fast initialization 8 Select a Sector Size Choose from 512 1024 2048 or 4096 bytes The default is 512 B When in doubt use the default value 9 Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better whe
115. rive Target ID The target ID number of this physical drive Enclosure This feature does not apply to SuperTrak EX16300 EX16350 Drive Status The operational of this physical drive Functional means normal Others include Offline Background Activity The current background activity affecting this physical drive Idle means no activity Others include Initializing and Rebuilding Capacity The data capacity of this physical drive in GB Ultra DMA Mode The UDMA mode in which this physical drive currently operates S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When this 79 SuperTrak EX16300 EX16350 User Manual feature is supported the drive will pass SMART information to the SuperTrak controller when it polls the physical drives e Write Cache Status Indicates whether the physical drive s write cache is Enabled or Disabled You can change this status under the Settings tab see below Physical Drive Settings Physical Drive Settings allows you to enable or disable the Write Cache and Native Command Queuing NCQ or Tagged Command Queuing TCQ on an individual physical drive To access the physical drive setting 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Settings tab in Management View Physical Drive Information Infarmation Settings Me
116. rives with na RAID interconnection 1 Select the option beside the RAID level you want for your logical drive WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 125 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select a free drive s or one logical drive that has free space Select one of the following groups Free Drive z G Logical Drive 1 2 Inthe Select Drive Group screen click on the Logical Drive option to select the same physical drives as the previous logical drive 3 Click the Next button 4 Specify the size of this logical drive 91 SuperTrak EX16300 EX16350 User Manual Select Drives RAID B Striped Parity Data iz striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection 0 0 GB Logical Drive Size Use Maximum Capacity e To create additional logical drives with the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID B Striped Party Data iz striped over 3 or more drives party provides redundancy using less space Best overall balance of performance capacity and protection 0 0 GB Logical Drive Size Use Maximum Capacity e To c
117. s the failed physical drive See page 9 for a diagram of Channel numbers on the SuperTrak controller 57 SuperTrak EX16300 EX16350 User Manual RAID 0 and JBOD Because RAID 0 and JBOD logical drives are not fault tolerant there is no way to rebuild the logical drive when a physical drive fails After you replace the failed physical drive you must create a new logical drive and copy your data to it from a backup source 58 Chapter 5 WebPAM Logging into WebPAM page 59 Controller page 72 Logging out of WebPAM page 61 A Physical Drives page 77 User Management page 61 e Logical Drives page 84 Host Management page 69 e Enclosures page 113 Utility Configuration page 70 e Spare Drives page 113 SuperTrak page 71 e Battery page 115 Logging into WebPAM Double click on the WebPAM icon on your desktop right Or WebPAM 1 2 Launch your Browser a In the Browser address field type the entry explained below If you did not choose the External Security option during WebPAM 2PA installation see page 21 use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection e WebPAM uses an HTTP connection http e Enter the Host PC s IP address 127 0 0 1 or localhost e Enter the Portnumber 00 000 cee eee eee eee 8080 e Add to launch WebPAM 0
118. s activated as a member of the logical drive to replace a drive that has failed SuperTrak will replace a failing physical drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned physical drive available to any logical drive on the Host PC Dedicated An unassigned physical drive that can only be used by a specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned physical drive or a designated drive in the event of physical drive failure See Logical Drive Rebuild on page 101 and Creating a Spare Drive on page 113 for information The SuperBuild utility does not support hot spare drives 129 SuperTrak EX16300 EX16350 User Manual The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Maintaining a hot spare drive is a good precaution to protect your logical drive integrity in the event of drive failure Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as
119. s the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Synchronize and press Enter 52 Chapter 4 SuperBuild Utility The Synchronize screen displays Synchronize a Select Boemmbreanmis ete Meda ee ee uni dem oru Next Highlight Select Synchronization Mode and press Enter From the popup list highlight Synchronize or Redundant Check then press Enter Synchronize finds and corrects data and parity inconsistencies Redundant Check finds and reports data and parity inconsistencies Highlight Next and press Enter Press Y to confirm the Synchronization operation on the selected logical drive The Synchronization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Synchronization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the synchronizing logical drive changes to Paused Resume To resume the Synchronization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the synchronizing logical drive and press the spa
120. se Technology Inc 4Main Menu Controller Selection Controller Information Physical Drive Management Logical Drive Management Background Activity Tle4a Havigate ENTER Enter SPACE Select ESC Back The Main Menu above has five options e Controller Selection Select which of two SuperTrak controllers you want to access e Controller Information Memory type and size Firmware and BIOS version numbers and address information that may be helpful for diagnostic purposes e Physical Drive Management A list of physical drives attached to the SuperTrak controller their ID channel numbers model numbers capacity and status Logical Drive Management A list of logical drives plus create and delete logical drive functions e Background Activity A list of logical drives any current background activity logical drive status and percentage of activity completed Background activities include Rebuild Initialize Synchronize Migrate and Pause Resume Controller Selection The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards in the same Host PC Controller selection enables you to select which of the two SuperTrak controllers is accessed by the utility If you have only one SuperTrak card installed it is Controller 1 If you have two SuperTrak cards use the following procedure to select one 1 Inthe Main Menu highlight Controller Selection and press Enter 41 Supe
121. sers cannot release the lock 15 SuperTrak EX16300 EX16350 User Manual To lock the Controller on the Host PC Click on the Controller e icon in Tree View Select the Lock tab in Management View From the dropdown menu select a period of time to hold the lock The lock time range is 1 to 30 minutes Click on the Lock button to set the lock The lock will release itself automatically at the end of the period you specified To release the lock before the scheduled time click the Unlock button Notes e While the lock is active if you log into WebPAM under a different username you have view only access e f another user locks the controller your screen does not update when the lock releases Periodically click your browser s refresh button so that when the lock does release your screen will show full access Controller Restore Controller Information Settings Schedule Lock Restore amp 4 Restore This function will help vou to restore to default settings Restore The Restore tab resets all controller settings to their factory default values Use this function when you are uncertain about what setting changes have been made or your RAID system is not working as expected To restore the default controller settings Dg m s Click on the Controller e icon in Tree View Select the Restore tab in Management View Click on the Restore button Click OK in the confirmation dialog box The con
122. sical drives is greater than or equal to the number of RAID 10 physical drives divided by 2 plus the parity count RAID 10 Add physical drives Even number of physical drives RAID 50 6 physical drives minimum Even number of physical drives RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 50 physical drives RAID 50 Add physical drives Even number of physical drives 133 SuperTrak EX16300 EX16350 User Manual 134 Chapter 7 Support e Frequently Asked Questions below e Contact Technical Support page 139 e Limited Warranty page 141 e Return Product for Repair page 143 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of HDDs can use for a SuperTrak EX Series logical drive You can use any Serial ATA hard drive s to create arrays on the SuperTrak EX Series Use matching drives for multiple drive arrays to maximize capacity usage as well as performance What is the maximum physical drive storage capacity of SuperTrak EX Series The SuperTrak EX16300 and EX16350 support up to 12 0 TB sixteen 750 GB physical drives Will ACPI work with HDDs on the SuperTrak EX Series Yes The SuperTrak Controller supports ACPI
123. size in GB There can be one or multiple extents on a physical drive Extents are made when you create a logical drive See Creating a Logical Drive on page 45 Press the Esc key twice to return to the Main Menu 43 SuperTrak EX16300 EX16350 User Manual Logical Drive Management The SuperBuild utility displays information about the logical drives on the SuperTrak controller and enables you to create and delete logical drives Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive see Chapter 6 Technology Background on page 117 of this manual Displaying Logical Drives 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays ogical Drive Management Logical Drive Name Capacity LogDrv 179 83 GB LogDrv B 181 45 Ge LogDrv C 179 83 GE The information includes ID The consecutive number of the logical drive in the order it was created beginning with 1 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status Shows one of seven logical drive conditions Ok Critical Offline Initial Migration Synchron and Rebuild See page 39 for definitions 2 Press the Esc key to return to the Main Menu 44 Creating a Logical Drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter Chap
124. ss Enter Type sh install and press Enter Type cd umount mnt floppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 35 SuperTrak EX16300 EX16350 User Manual FreeBSD 5 4 5 5 6 0 6 1 Promise offers different drivers for each OS version and for 32 bit and 64 bit systems Be sure you download the correct driver for your system Preparing a Driver CD 1 2 Run WinRAR or a similar tool on the ISO file to extract the driver files Burn the driver files to a blank CD You can also install drivers from a diskette However because FreeBSD does not always recognize the dev fdO device during OS installation Promise suggests that you use a CD to install the driver Installing Driver During New OS Installation 1 2 10 11 12 13 14 Boot from the FreeBSD install CD When the console prints a menu list press the 6 key to choose 6 Escape to loader prompt The OK prompt appears Remove the FreeBSD Installation CD and insert the Driver CD into the CD ROM drive At the OK prompt type load shasta ko and press Enter Remove the Driver CD and insert the FreeBSD Installation CD in the CD ROM drive At the OK prompt type boot and press Enter to continue the installation When the Congratulations installation complete screen displays do NOT exit the installer Press the Alt F4 keys to change screens The prompt appears At the prompt typ
125. t Select Port Ho Capacity Ci 2 74 53 GB Iv 3 74 53 GB EU To merge a physical drive Click on the Physical Drive View icon in Tree View Click on the Merge tab in Management View Check the box es to the left of the physical drive s you want to merge Click the Submit button pope Ie gt Click on a Physical Drive icon to see the results of your merge operation Physical Drive Information To access information about a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 78 Chapter 5 WebPAM Physical Drive Information Information Settings Media Patrol BSL Locate Drive amp 4 Basic Information Drive Model ST38001 3 45 Serial Number Sy 9838T Firmware Version 3 18 Part Number 2 Target ID Enclosure Superswap 4600 4100 amp 4 Drive Information Drive Status Functional Background Activity Idle Capacity 60 02 GB Utra DMA Mode UDMAS S M AR T Status Healthy Arite Cache Status Enable A Graphic View L Drive on Port 80 02 GB Free 79 95 GB Bu gn H Spare Lj Invalid The information tab displays the following information Drive Model The physical drive manufacturer s model name or number Serial Number The serial number of this physical drive Firmware Version The version number of the firmware on this physical drive Port Number The port number on the SuperTrak controller connected to this physical d
126. ter 4 SuperBuild Utility The Logical Drive Management screen displays Logical Drive Management NE Logical Drive Name Capacity 2 Highlight Create and press Enter The Create Step 1 2 screen displays Create Step 1 2 Select Physical Drives ID 1 2 3 4 5 6 5 8 Logical Drive Name ST380013AS ST380013AS MHT2060BS MHT2060BS ST380013AS ST380013AS MHT2060BS MHT2060BS Capacity 80 80 60 60 80 80 60 60 03 03 01 01 03 03 01 01 GB GB GB GB GB GB GB GB Status Status Free Free Free Free Free Free Free Free Use this screen to select the physical drives for your logical drive 3 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive When you have selected all your physical drives highlight Next and press Enter 45 SuperTrak EX16300 EX16350 User Manual 10 11 12 The Create Step 2 2 screen displays with default logical drive settings l rastal T TEE MILI woe e step w e RAID Level Logical Drive Name Physical Drive ID Stripe Size Capacity Free Capacity Init Mode Write Cache Policy Writ Gigabyte Boundary Ne Sector Size Save To change the RAID Level highlight RA D Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The a
127. the RAID Level for your logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Not a true RAID because it is not fault the data is broken down into blocks and tolerant each block is written to a separate The failure of just one drive will result in physical drive all data in an logical drive being lost I O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended applications for RAID 0 e mage Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 5096 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very high availability 125 SuperTrak EX16300 EX16350 User Manual RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Most versatile RAID level Recommended applications for
128. the selected physical drive 54 Chapter 4 SuperBuild Utility 5 Highlight Next and press Enter The Migration Step 2 2 screen displays Migration Step 2 2 Select Translate Mode RAID 5 Next 6 Highlight Select Translation Mode and press Enter From the popup list highlight the target RAID level you want The available target RAID levels depend on your current RAID level and the number of physical drives you chose to add 7 Highlight Next and press Enter 8 Press Y to confirm the Migrate operation on the selected logical drive The Migrate operation begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Migration 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 2 Highlight Pause and press Enter 3 Press Y to confirm the pause The Status of the migrating logical drive changes to Paused Resume To resume the Migration 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the logical drive Highlight Migration and press Enter Press Y to confirm the Migrate operatio
129. tialization and Synchronization and the data read write activity A High setting assigns most of the system resources to background processes The process will finished sooner but read write requests are handled slower A Medium setting tries to balance system resources between the background processes and data input output activity A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Status When enabled and a hot spare drive is available a critical or degraded logical drive will rebuild itself automatically Automatic Rebuilding applies to RAID 1 and 3 drive RAID 5 logical drives only Automatic Rebuild Policy Selects which physical drives to use as hot spares Spare drives and Free drives or designated Spare drives only Buzzer When enabled the motherboard s buzzer will sound to report a problem S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When 73 SuperTrak EX16300 EX16350 User Manual enabled the SuperTrak controller polls the physical drives for SMART information and reports it to you M A R T Check Polling Interval The SuperTrak controller periodically polls the physical drives for SMART information and displays it in WebPAM Choose an interval from the dropd
130. tor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild When the Rebuild is finished your logical drive will be Functional again 112 Chapter 5 WebPAM Enclosures This feature does not apply to SuperTrak EX16300 EX16350 For more information such as replacing physical drives and other repair operations refer to the User Manual that came with your enclosure Spare Drives A spare drive is a physical drive designated to function as a hot spare drive A hot spare drive automatically replaces a failed physical drive You can also set the Controller to rebuild a logical drive from a Free physical drive See Controller Settings on page 73 and Logical Drive Rebuild on page 101 for more information on how spare drives work Spare Drive View Spare Drive View provides a list of all spare drives currently on the Host PC To access Spare Drive View click on the Spare Drive View firi icon in Tree View Spare Drive View Information Create Delete i Graphic View L Drive on Port4 74 53 GB Dedicated Spare 74 535 GH B gn E Spare E Invalid From this screen you can view the current Spare Drives and click on the tabs to access the Create and Delete features Creating a Spare Drive To create a spare drive 1 Click on the Logical Drive View rl icon 2 Click on the Create tab 113 SuperTrak EX16300 EX16350 User Manual 3 Si Spare Drive Vi
131. tration web site Thank you for choosing W Pre Installatian Summary Framis Installing Install Complete E Register On line Ie Register Your Product On line InstallAnywhere by Zero G Cancel Previous 12 When the Register On line screen displays above the installation process is finished Click the Done button to go to the Promise Registration website Important Registration of your SuperTrak and WebPAM provides useful information that helps Promise Technology Inc to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM installation Go to Chapter 5 WebPAM on page 59 for information about using WebPAM 24 Chapter 3 Installing Software Drivers Preparing a Driver Diskette page 25 Windows Server 2003 page 26 Windows XP page 28 Windows 2000 page 30 Red Hat Linux EL 4 0 page 32 SuSE Linux ES 9 0 Professional 9 1 9 2 9 3 10 0 page 33 Fedora Core Linux 5 0 page 34 Miracle Linux 3 0 4 0 page 35 FreeBSD 5 4 5 5 6 0 6 1 page 36 Preparing a Driver Diskette 1 Go to the Promise Technology website http www promise com support and click on Downloads Click on the Select Product popup menu and choose SuperTrak EX16350 or SuperTrak EX16300 depending on which model you have Click on the Select Category popup menu and choose Driver Click the GO button The list of current drivers displ
132. troller settings are automatically restored to their default values See Controller Settings on page 73 76 Chapter 5 WebPAM Physical Drives e Physical Drive View below e Physical Drive Media Patrol e Merge a Physical Drive page 77 page 80 Physical Drive Information e Physical Drive Bad Sector Log page 78 page 82 Physical Drive Settings page 80 Locating a Physical Drive page 83 Physical Drive View Physical Drive View Infarmation Merge A Physical Drive Overview Drive Model Capacity Status ST34001445 37 27 GB Functional ST3800234A5 74 53 GB Functional ST38 001345 74 53 GB Functional ST3800134 amp 5 74 53 GB Functional amp 4 Graphic View Drive on Part 1 37 27 GB LI Drive on Port 74 53 GB L Drive on Port 74 53 GB 111 73 GB LI Drive on Part 74 53 GB B gn BB spare gps To access Physical Drive View click on the Physical Drive View icon in Tree View From this window you can click on the links to access information and functions of individual physical drives and use the Merge feature Merge a Physical Drive The action of merging a physical drive reunites the two portions of a split drive back into a single physical drive 77 SuperTrak EX16300 EX16350 User Manual The Merge function is not available when either or both portions of the physical drive are assigned to a logical drive Physical Drive View Information Merge amp 4 Physical Drive Lis
133. ty to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 KB 64 KB or 128 KB and press Enter To change the Initialization Mode highlight nit Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter To change Sector Size highlight Sector Size and press Enter Highlight your choice of 512 1024 2048 or 4096 bytes Highlight Save and press Enter The Logical Drive Management screen displays with your new logical drive Logical Drive Management ID Logical Drive Name Capacity il LogDrv A IN At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 4 though 15 above Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key Chapter 2 Installation You have successfully created a new RAID logical drive Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting
134. ue y n type Y and press Enter Type cd umount media floppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 32 Chapter 3 Installing Software Drivers SuSE Linux ES 9 0 Professional 9 1 9 2 9 3 10 0 Promise offers different drivers for each OS version and for 32 bit and 64 bit systems Be sure you download the correct driver for your system Installing Driver During New OS Installation SLES 9 0 SP2 SP3 Professional 9 1 9 2 9 3 il OM ge qu d 6 Insert the SUSE Installation CD into your CD ROM drive When the boot picture prompts for an installation option choose nstallation Press the F6 key and insert the driver diskette into the floppy drive In the Driver Update Medium selection box choose fd0 and click OK When the Driver Update Medium selection box appears again click Back to continue Finish the installation normally SuSE Professional 10 0 ene par m f Insert the SuSE Installation CD into your CD ROM drive When the CD boots press the F3 key for Options Choose the nstallation ACPl Disabled option Do NOT press Enter Press the F5 key then press Enter When the Please insert driver update floppy message appears insert the driver diskette When the Driver Update Medium selection box appears highlight Back and press Enter to continue the installation Finish the installation normally Installing Driver in an Existing S
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137. ur SuperTrak controller To access the Controller Information tab click on the Battery icon in Tree View Information amp 2 Basic Information Temperature 28 40 C 83 2 F Voltage 415 State Fully Charged e Temperature The battery s operating temperature The battery normally has the same temperature as the inside of the PC where it is installed typically below 38 C or 100 F If the battery temperature rises above this value determine whether the PC is overheating If the PC is OK but the battery is too hot the battery is not accepting a charge properly Replace the battery 115 SuperTrak EX16300 EX16350 User Manual e Voltage The battery supplies 3 3V to back up the controller cache in the event of a power failure If battery voltage drops below this value the battery is not accepting a charge properly and you must replace it e State Under normal conditions the battery shows Fully Charged If the battery shows Charging or Discharging it should return to Fully Charged within a few hours If it does not show Fully Charged after 12 hours replace the battery If the Battery icon does not appear in Tree View the battery is either disconnected or was not installed For more information see Appendix C Battery Backup Unit on page 153 116 Chapter 6 Technology Background e Introduction to RAID below e Choosing a RAID Level page 125 e JBOD Single Drive page 124 e Choos
138. vailable RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 KB 64 KB or 128 KB and press Enter To change the Initialization Mode highlight nit Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter Full Initialization is recommended To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter To change Sector Size highlight Sector Size and press Enter Highlight your choice of 512 1024 2048 or 4096 bytes Highlight Save and press Enter 46 Chapter 4 SuperBuild Utility ogical Drive Management Logical Drive Name LogDrv Create The Logical Drive Management screen displays with your new logical drive
139. vels and JBOD Select Drive Group Please select a free drive s or one logical drive that has free space Select one of the following groups Free Drive z 4 Inthe Select Drive Group screen click on the option for one of the following e Free Drives Select all Free unassigned physical drives e Logical Drive Select the Free portion of physical drives whose other portion is assigned to a Logical Drive The available choices depend on the RAID level you selected and the physical drives available 5 Click the Next button 6 Specify the size of this logical drive 86 Chapter 5 WebPAM Select Drives RAID B Striped Party Data is striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection fi 0 0 GB Logical Drive Size Use Maximum Capacity e To create multiple logical drives using the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID B Striped Parity Data iz striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection o GB Logical Drive Size V Use Maximum Capacity e To create one logical drive or to create the last of multiple logical drives leave the Use Maximum Capacity box checked Refer to the available capacity you calculated under Calculat
140. versions of e Windows 2000 e SuSE 9 0 9 1 9 2 9 3 10 0 e Windows XP Professional e Miracle Linux 3 0 e Windows 2003 e Fedora Core 5 0 e Red Hat Enterprise 4 0 e FreeBSD 5 4 5 5 6 0 6 1 Choose one of these operating systems to take full advantage of all the features of WebPAM Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers e Internet Explorer 6 0 e Mozilla Suite 1 7 e Mozilla Firefox 1 0 e Netscape Navigator 7 1 If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM You must use one of the browsers listed above on your networked PC in order to access WebPAM over the network Install WebPAM Windows Follow these steps to install WebPAM on your Windows based PC or Server 1 Boot your PC or server and launch Windows If your system is already running exit all programs 2 Insert the software CD into your CD ROM drive SuperTrak EX16300 EX16350 User Manual 3 Double click on the Install CD s icon to open it 4 LT 4 Double click on the Installer icon to launch it right cR The first WebPAM installation dialog box appears UES ona 5 Follow the prompts in the installation dialog box Linux Follow these steps to install WebPAM on your Linux based PC or Server T Boot your PC or server and launch the Linux GUI If your system is already running exit al
141. you are done Logical Drive Migration The Logical Drive Migration tab enables you to migrate a logical drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives but it is not available for JBOD In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a logical drive See Choosing a RAID Level on page 125 and Logical Drive Migration on page 130 for more information You can set up an Migration to begin immediately on demand or schedule a Migration for a time when there is less demand on the RAID system 97 SuperTrak EX16300 EX16350 User Manual On Demand To migrate a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive ES icon of the logical drive you want to migrate 3 Click on the Migration tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation amp 4 Migration Parameters Migrate RAID level to Parity Count LI Drive on Fort 41 80 02 GB 73 85 GB LI Drive on Port 80 02 GB LI Drive on Port 3 80 02 GB Free LI Drive on
142. you perform a synchronization and fix operation See Synchronizing a Logical Drive on page 52 This action is non destructive that is it does not erase any data or parity To initialize a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 50 Chapter 4 SuperBuild Utility Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BG Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to initialize and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight nitialize and press Enter The Initialize screen displays Full is the only option 4 Highlight Next and press Enter 5 Press Y to confirm the Initialization on the selected logical drive The Initialization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Initialization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark tt An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter 4 Press Y to confirm the pause The Status of the initializing logical drive changes to Paused Resume To resume th
143. ysical Drive View ides dea hd agre ie carta deg Sacs 77 Merge a Physical Drive 0 0 eee eee 17 Physical Drive Information nananana aaan 78 Physical Drive Settings ccc eee 80 Physical Drive Media Patrol 0 0 0 0 eee eee 80 Physical Drive Bad Sector Log 000 ce eee 82 Locating a Physical Drive 0 0 0 cece eee 83 LOGIGAl DYES 5 tu dad de ieee hae dee d c p eee ERR AR 84 Logical Drive VIEW 22 5 303 9 33 50 222d Eo eia Lan Eng Mea 84 Creating a Logical Drive llle 84 218 pua HUP hinted oe sah Se 95 Deletiing a Logical Drive 0 0 ee eee 95 Logical Drive Information 0 00 cece eee 96 Logical Drive Settings 0 cee eee 97 Logical Drive Migration llle 97 Logical Drive Rebuild 0 0c eee 101 synchronize Redundancy Check All Logical Drives 104 Logical Drive Synchronization Redundancy Check 106 Logical Drive Initialization 0 0 0 0 c cee eee 108 Logical Drive Activation 0 000 cee ees 108 Logical Drive Critical Offline 0 000000 eee 109 zr E 113 Vii SuperTrak EX16300 EX16350 User Manual Chapter 5 WebPAM continued Spare DIVES PM 113 Spare Drive View 1 66 ee ees 113 Creating a Spare Drive 0 ccc eee 113 Deleting a Spare Drive 0 es 115 BIG cata cu ce aia ati gee Gr Gen di pui Sab d asc a Bar ese eee 115 Chapter 6
144. ystem ee Ae oU quse Insert driver diskette into the floppy drive Log in as root Type mount dev fd0 media floppy and press Enter Type cd media floppy and press Enter Type install and press Enter Type cd umount media floppy and press Enter Remove the driver diskette Type reboot and press Enter to restart the system 33 SuperTrak EX16300 EX16350 User Manual Fedora Core Linux 5 0 Installing Driver During New OS Installation Follow this procedure carefully to avoid booting failure after installation If your system fails to reboot after installation repeat the procedure 1 2 I I ML 11 Boot the computer with the installation diskette or bootable CD ROM At the Welcome to Fedora Linux installation screen a prompted label boot will appear at the bottom of the screen Type linux dd acpi off and press Enter When the Installer asks Do you have a driver disk click Yes At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK Continue with the installation until Finishing Basic Installation screen and the Reboot button appear Press the Ctrl Alt F2 keys to open a shell Type chroot mnt sysimage and press Enter Type mount dev fd0 mnt and press Enter Type cd mnt and press Enter Type install and press Enter After the driver is loaded press the Ctrl Alt F7 keys to return to the Finishing Basic Installation scr

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