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EV4500 UG combined v52 in PDF order 101005

1. Press REDIAL to redial the last num C ber you called REDIAL Press REDIAL and then the right arrow button to redial any of the last five numbers you dialed The Redial feature enables you to redial or sim ply view any of the last five telephone numbers you dialed along with the time date and dura tion of each call Note that the redial feature is useful if you sim ply wish to review your recent calls or if you wish to know the duration of a particular call There is no need to actually dial the number Operating Your System Using Hold To put an outside call on hold 1 Press HOLD Press HOLD to place an outside call on hold 2 To take the call off hold press the line button of the line on hold Note Once a call is on hold it can be taken off hold by any EPIC telephone While a caller is on hold you can replace the handset without disconnecting the call Press the LINE button at any time to return to your call Note You cannot put an intercom call on hold If the call is still on hold at your telephone after one minute a triple ring will sound and will sound every minute thereafter to alert you that the caller is still on hold Note If you wish you may change the first held call reminder from two minutes to a different time See Page 107 You can also take a call off from hold at a non EPIC telephone by simply seizing the line at that telephone 27 Operating Your System Us
2. 49 Intercom Operation Making Intercom Calls To intercom another station 1 Press the INTERCOM button then dial the two digit station number of the station you wish to intercom 2 To end the conversation hang up or press the SPEAKER button To intercom another station while you are on an outside call 1 Press the INTERCOM button The outside call is automatically placed on hold 2 Place your intercom call the same way as described above 3 Press the LINE button of your out side call at any time to return to that call 50 Use the INTERCOM button and the dialpad to make intercom calls to other stations Conference Room Station 15 PROGRAM NEW CALL O60 o O You may place an intercom call by dialing the two digit station number of the desired station When you place an intercom call your speaker phone turns on automatically If the called station is set to INTERCOM RING you may speak to the station as soon as they answer If the called station is set to INTERCOM VOICE or INTERCOM HANDSFREE you may speak to the station after you hear the confirming tone Note If the intercom line is busy or the called station is set to DO NOT DISTURB you will hear a no action tone Intercom Operation Answering Intercom Calls To answer an intercom call A If your phone is set to INTERCOM RING Press the SPEAKER button or lift the handset and begin talking B If your phone is set to
3. Use the RECORD MEMO CONV button to record a memo or your con versation ANSWERING SYSTEM REPEAT PLAY BACK RECGRD SCREEN SPEED MEMO CONV CALLS Recording a Memo While the telephone is idle you may record a memo which will be saved along with the new messages for later playback To start recording a memo press RECORD MEMO CONV The button s LED will turn on and Recording will appear in the display Begin speaking The speakerphone is automatically on or you may pick up the hand set to talk Press to end the recording Recording a Conversation While you are engaged in a phone conversation you may record both sides of the conversation This recording will be saved along with the new messages for later playback To start recording a conversation press RECORD MEMO CONV The but ton s LED will turn on and Recording will appear in the display The call is now being recorded Press to end the recording 67 Answering System Setting Up and Operating Your Telephone s Answering System Screening Calls To turn Call Screening on off 1 Press to turn on the Call Screening feature The SCREEN CALLS indicator will turn ON 2 Press again at any time to cancel the Call Screening feature The SCREEN CALLS indicator will turn OFF 68 Use the SCREEN CALLS button to screen your calls ANSWERING SYSTEM repeat Back PLAVPAUSE FORWARD SKIP O SAVE AS NEW STOP O
4. Installing Your System Step 3 Install Desk Table Top Phones Continued 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone Place the handset in the cradle 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone Thread the power cord into the recessed groove Plug the AC adapter into an electrical outlet not con trolled by a wall switch 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number 6 Install Batteries Optional It is not necessary for you to install batteries in your Epic telephone for it to function normally In fact batteries are not even needed to pre serve your memory dial numbers in the event of a power failure This is because all memory dial numbers are stored in a static memory which retains its contents even with no electri cal power The only purpose of having batter ies installed is so that the telephone itself can function on line 1 only for up to twelve hours in the event of a power failure You may wish to install batteries in at least one Epic phone for emergency operation or have another stan dard phone available If you wish to install bat teries refer to page 68 for detailed instructions 7 Verify Proper Installation IMPORTANT Please remember to perform the procedure on page 9 after you assign each station number
5. 2 Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER 3 Press the soft key under NEXT until Call Privacy appears in the display and then press ENTER The display will show the current Call Privacy setting 4 Press the soft key under CHANGE repeatedly until the desired call pri vacy setting is displayed The choices are Call Privacy ON factory setting Call Privacy OFF 5 Press PROGRAM to exit Note Even if you set Call Privacy on people will still be able to turn Call Privacy off during a call if they wish by pressing the CONFERENCE button See page 39 18 If you set your system call privacy ON you may still press the CONFERENCE button at any time during a call to release Call Privacy CONFERENCE FLASH O The Call Privacy feature is set at Station 11 and this setting governs the entire system There are two possible settings CALL PRIVACY ON This is the initial factory setting and when this is set nobody can pick up their station and join or listen to your conversa tion unless you first release the call privacy by pressing the CONFERENCE button This fea ture helps prevent eavesdropping and the distur bance of people accidentally interrupting your telephone conversations CALL PRIVACY OFF This setting is useful for people who find the call privacy feature unnec essary or inconvenient In some businesses people prefe
6. 4 Press the soft key under CHANGE if you wish to change the Station setting The choices are Station NORMAL factory setting Station LOCKED 5 Press PROGRAM to exit This feature allows you to lock your telephone s station assignment IMPORTANT NOTE Under normal circum stances this setting should be left at the factory default setting which is NORMAL If your telephone is losing its station assignment and its display keeps reverting to Station this is due to interference on the line and the usual solution is to find the device causing the interference and remove it from the system Some possible causes of interference are other brands of multi line phones or equipment such as security systems sharing the same line However there are sources of interference that are minor and infrequent and that do not harm the operation of the phones yet could still cause the phones to lose their station assignments An example of this sort of source of interference is the X 10 home control products It is for cases such as this that the telephones have the ability to lock the station assignments 105 Additional Information Replacing Your Battery 1 Make sure the AC cord remains attached to the telephone and to an electrical outlet 2 Turn the telephone over 3 Remove desk pedestal wall mount bracket if attached 4 Remove battery door cover by using the tip of a ball point pen or paper clip
7. PLAYBACK RECORD SPEED MEMO CONV CALLS The Call Screening feature allows you to listen to messages over the speakerphone as they are being recorded at your phone If you wish to take the call simply press the corresponding button Answering System Setting Up and Operating Your Telephone s Answering System Setting Toll Saver On Off To set Toll Saver on off 1 Press PROGRAM The display will read PS Sheen 2 Press the soft key under AHS repeatedly until Toll Sawer appears in the display along with the current setting 4 Press the soft key under CHAHGE repeatedly until the desired Toll Saver setting is displayed The choices are Toll Sawer OH igi OFF factory setting Toll Saw 5 Press PROGRAM to exit The Toll Saver feature can help reduce toll charges PROGRAM NEW CALL Ooo ie The Toll Saver feature helps you eliminate toll charges when calling in to check for messages by letting you know if there are any new mes sages before the phone answers When Toll Saver is turned GH the answering system will pick up incoming calls after the second ring if there are new messages or after the fourth ring if there are no new messages In that case you would hang up after the third ring to avoid the toll charge Note The Toll Saver feature overrides the Answer Pickup Delay setting Also if this phone is set as an Auto Attendant the Toll Saver fea ture overrides the Au
8. NETWORK CO services PAGE Button pp 52 53 REDIAL Button p 26 FLASH HOLD Button p 27 VOLUME Control Buttons p 23 Microphone pp 25 50 56 HEADSET Button and Indicator p 42 MUTE Button and Indicator p 36 SPEAKER Button and Indicator pp 25 50 56 xi Location of Controls CALLER ID Button pp 32 33 LINE Buttons and Indicators pp 21 25 38 LEFT ARROW Button pp 32 33 46 47 DELETE Button pp 25 32 33 RIGHT ARROW Button INTERCOM Button and pp 32 33 46 47 Indicator pp 21 50 53 CONFERENCE Butto p 29 FLASH Button pp 35 48 MEMORY Buttons p 45 NETWORK SERVICES Button p 101 LOWER Button p 45 Line Jacks pp 4 6 Battery Compartment p 106 AC Adapter Jack pp 5 6 xii Installing Your System Step 1 Identify Your Existing Wiring System In order for you to properly connect your EPIC System to an existing wiring sys tem it is important that you understand its configuration The following are the most common multiple line situations They consist of either one or both types of standard telephone jacks The RJ11 Single Line Jack and the RJ14 Double Line Jack Your system should match one of them 2 incoming lines with 1 wall jack 2 incoming lines with 2 wall jacks o o Line 1 Line 2 3 incoming lines with i 2 2 wall jacks
9. Changing your OGM To change your OGM simply follow the instructions on the previous page for recording your OGM The newly recorded OGM will automatically replace the old one 61 Answering System Setting Up and Operating Your Telephone s Answering System Listening to your Messages Use the Answering System buttons to easily navigate your messages ANSWERING SYSTEM REPEAT Back PLAY PAUSE FORWARD O O PLAY BACK RECORD SCREEN SPEED MEMO CONV CALLS Play messages Press PLAY PAUSE The display will indicate how many new and how many saved messages are currently stored in the answering system The voice will announce You have xx new messages and xx saved messages First new message followed by the date and time the message was received then the message itself then next new message and so on After all the new messages are played the telephone will automatically continue with the saved messages Stop message playback You may press STOP at any time to stop message playback Pause message playback Press PLAY PAUSE to pause message playback The display will read Pause Press PLAY PAUSE again to resume playback Repeat a message During message playback press the button to return to the beginning of the current mes sage If you wish to go to the beginning of the previous message press the button quick ly a second time Skip to the next message During message playback press SKIP to
10. Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcement 1 Make an intercom call to another ext that is busy on an outside call After you hear the confirming tone you may make your announcement and your voice will be heard through the speaker at the called station To respond to an off hook voice announcement 1 Press the flashing INTERCOM but ton The outside call is automatical ly placed on hold Press the LINE button of your out side call at any time to return to that call Your EPIC telephone will allow you to make an intercom call to another station even if that sta tion is busy on an outside call Your voice will be heard through the speaker of the called station without interrupting their call in progress Note Ifthe station you are calling is busy on the speakerphone or has blocked Off Hook Voice Announcements you will still be able to alert the station with a single ring but you will not be able to make your voice announcement You may respond to an Off Hook Voice Announcement by pressing the flashing INTER COM button You will be connected to the other station on the intercom and the outside call will automatically be placed on hold When you wish to return to the outside call press its LINE but ton and the intercom call will be disconnected Blocking off hook voice announcements at your telephone If you wish you may block Off Hook Voice Announcements
11. Line 1 2 Line 3 3 incoming lines with 3 wall jacks O Line 1 Line 2 Line 3 4 incoming lines with 2 wall jacks Line 1 2 Line 3 4 xiii Installing Your System Step 1 Identify Your Existing Wiring System Continued 4 incoming lines with gig 2 3 wall jacks Q Line 1 2 nes 3 Line 4 4 incoming lines with Te Tel e Ey Q Q Q Q J L2 ne 1 ea 2 Line 3 Line 4 Label the jacks at each location Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones To do so write the line number s directly on each jack plate with a felt tip pen For example Lines 1L 2 If you have difficulty in identifying wall jacks Call the vendor who installed the inside wiring and ask for assistance in identifying your existing wiring system and jacks If you are installing new wiring and jacks If any new telephone wiring and modular jacks need to be installed and four lines are to be used install two line RJ14 jacks at each telephone location Each RJ14 jack accommodates two tele phone lines Installing Your System Step 2 Plan Your Installation Up to 16 Epic System telephones may be connected to form your office home configuration Each phone must be assigned a different station number from 11 to 26 IMPORTANT Each Epic System telephone must be connected to the same Line 1 telephone n
12. Press the PAGE button twice After you hear the paging tone speak towards the telephone or lift the handset and make your announcement Replace the handset in the cradle or press the SPEAKER button to hang up Press PAGE followed by a station button to make a page to that station TRANSFER amp Press PAGE twice to make an All Page The Paging feature allows you to make announcements to other EPIC stations in the system When you make a Page your speaker phone is automatically activated you can talk immediately using the speakerphone or lift the handset and talk Note You may Page another station only if it is not in use does not have DO NOT DISTURB activated and is not set to Block Pages If the station is in any of these conditions you will hear a no action tone The All Page feature enables you to make announcements through all of the other EPIC stations When you make an All Page your announce ment preceded by a double paging alert tone will be heard at all the phones that are not in use and do not have their DO NOT DISTURB or Page Block activated Intercom Operation Answering Pages To answer a page directed to your station or an All Page 1 Lift the handset or press the SPEAKER or HEADSET button or press the flashing INTERCOM but ton 2 Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up Blocking Pages at your telephone Once you hear the a
13. once at the new discrete alert volume The discrete alert volume setting governs the volume of off hook ringing off hook intercom ringing the held call reminder and the line reserve alert 23 Operating Your System Making a Tone Pulse Selection To set your system to Tone or Pulse Dialing At Station 11 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER 3 Press the soft key under NEXT until Tone Pulse appears in the display and then press ENTER The display will show the current tone pulse setting 4 Press the soft key under CHANGE repeatedly until the desired tone pulse setting is displayed The choices are Dial TONE factory setting Dial PULSE 5 Press PROGRAM to exit 24 Press the button to send tone signals if your system is set to Pulse Dialing The Tone or Pulse dialing selection is made at Station 11 and this setting governs the entire system If any of your telephone lines have Pulse serv ice you must select Pulse Dialing If all your lines have Tone Service leave the set ting at Tone Dialing If your system is set to Pulse Dialing you may press the button to change the dialing mode temporarily to tone during a call This feature is useful if you have to send tone signals for access to telephone banking long distance or other special
14. to 10 digits Press the soft key under SAVE Press the soft key under NEXT and repeat steps 6 7 if you wish to store any additional allowed numbers at this phone If you set restrictions at a particular phone you will most likely also want to store some allowed exceptions at that telephone For example if you restrict long distance calls you will probably want to store some allowed area codes such as 1301 Or for example you may wish to store 1800 to allow all 1800 calls Or 1 K amp X to allow all 1 7 digit calls When you enter allowed numbers is a wildcard that stands for any number from 0 9 You may also want to store some specific allowed numbers for example other company offices Use the Worksheet below to plan your choice of allowed numbers If you plan to set any stations with a different set of allowed numbers then use additional copies of this worksheet Worksheet Enter the allowed numbers exactly as you would dial them You can set as many as five allowed numbers out Each allowed number can at each telephone stanowe Tt tt I be up to 10 digits long andavowed tT TT TT srdaiiowed ttt jainatowed TI 5th Allowed 17 Setting Up Your System Setting System Call Privacy On Off To set system call privacy on off At Station 11 1 Press PROGRAM The display will read Program
15. to verify that each telephone is properly installed PROGRAM O HHHE ojojojo Aiii 10 OO lo Teli r 3 wo 4 Station 77 CALLER ID CHAHGE DIAL o0 0 NEW CALL O Installing Your System Step 4 Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 amp 2 connect the short telephone line cord to the jack on the telephone labeled L1 L2 If the wall jack is labeled Lines 3 amp 4 connect the short cord to the jack on the telephone labeled L3 L4 Connect the long telephone line cord to the other line jack on the telephone and thread it through its long groove on the bottom of the phone then plug the AC power cord into the adapter jack on the bottom of the telephone threading the power cord through its long groove on the bottom of the phone Thread the short telephone cord through the square hole in the center of the wall mount bracket and then attach the wall mount brack et to the base of the telephone 2 Connect Cords to Wall Connect the long telephone line cord to the jack by the baseboard and plug the AC adapter into the nearest electrical outlet not controlled by a wall switch 3 Reverse Handset Hook Slide the telephone hook out of the cradle rotate it 180 degrees so that its tab faces upward and then slide it back into the cradle 4 Connect Handset Plug either e
16. INTERCOM VOICE You will hear one ring then an alert tone followed by the caller s voice To answer the voice call at any time press the SPEAKER button or lift the handset and begin talking C If your phone is set to INTERCOM HANDSFREE You will hear one ring then a triple alert tone to let you know that your phone has automatically answered an intercom call on speakerphone At any time you may respond to the call by speaking towards your tele phone To answer an intercom call if you are currently on an outside call 1 Press the flashing INTERCOM but ton The outside call is automatical ly placed on hold 2 Press the LINE button of your out side call at any time to return to that call When you hear the intercom ring or the alert tone followed by the caller s voice you may lift the handset or press the SPEAKER button to answer the call If you set your telephone to INTERCOM HANDSFREE your telephone automatically answers the call on speakerphone and you may respond to the call by speaking towards your telephone See page 54 for instructions on Selecting INTERCOM RING VOICE or HANDS FREE 51 Intercom Operation Making Pages To page another station 1 2 Press PAGE Dial the two digit station number of the station you wish to page After you hear the paging tone speak towards the telephone or lift the handset and make your announcement To make an All Page 1 2 52
17. OGMs To record additional Auto The additional Auto Attendant OGMs are Attendant OGMs useful for things such as hours of operation and directions to the office 1 Press PROGRAM The display will read PS Shae 2 Press the soft key under AH Si AA OGM 2 8 Setur 3 Press the soft key under HEXT until BACK ENTER HEXT Advanced Setting appears in PROGRAM Cais eRip pa NECA the display and then press the soft o O OO key under EHTEF The display will read AR OGM 2 8 cial In addition to the AA Day OGM AA Night OGM es and AA Zero Out OGM you may record up to an 4 Press the soft key under ENTER additional 7 Auto Attendant OGMs numbered The display will read AR CaM AA OGM 2 8 The AA Day OGM is AA OGM 1 5 Press the soft key under NEXT The caller can hear any of these messages by repeatedly until the OGM you wish dialing the corresponding number For example to record is shown in the display you may record AA OGM 2 with a message giv ing directions to your office and OGM 3 might be The choices are hours of operation In your Auto Attendant Day Re Datz through AA OGM OGM you would then include a phrase such as Dial 2 for directions to our office dial 3 for our 6 Lift the handset and press the soft hours of operation key under FEC to start recording The display will read FegordiNgas 7 Press the soft key under TOF at any time to stop recording 8 Repeat steps 1 7 for an
18. ON The line will ring normally DELAYED RING The line will start ringing after the first 20 seconds This is useful for an office where a secretary usually answers the phone RINGER OFF The line will not ring In all these cases the line indicators will flash normally to signal an incoming call and you can always answer that line whether or not it is ring ing at your telephone by pressing the corre sponding flashing line button Note If you set a ringer ON or DELAYED and a call comes in on that line while you are having a conversation on another outside line a double ring will sound every 15 seconds to alert you of the incoming call This feature called off hook ringing can be turned off if you prefer To do this press PROGRAM then press the soft key under NEXT repeatedly until Off Hook Ring appears in the display along with the current setting Press the soft key under CHANGE if you wish to change the setting and press PROGRAM to exit Note that if a call comes in on one of the out side lines while you are engaged in an intercom call there will never be any off hook ringing However the line lamps will flash normally to indicate an incoming call Operating Your System Adjusting Volume Levels To adjust the ringer volume While the phone is on hook and idle 1 Press the up and down VOLUME buttons to set desired ringer volume With each press the phone will ring once at the new volume To adjust the
19. a regular answering machine and have not set another phone as an Auto Attendant then this OGM will play when your phone answers incoming calls It will also play when your phone answers calls transferred to it from other extensions in the system You may wish to record an OGM such as Hi this is John am not available right now Please leave a message after the tone and will return your call If you HAVE set another phone as an Auto Attendant for the system this phone will not answer incoming calls but this OGM will still play when calls are transferred to it from other exten sions or by the Auto Attendant In this case you might record an OGM such as Hi this is John am on another line or away from my desk Please leave a message after the tone and will return your call If you do not wish to record your OGM you may keep the pre recorded one which is Hello please leave your message after the tone Answering System Setting Up and Operating Your Telephone s Answering System Reviewing your OGM You may review your OGM at any time To do this follow the steps 1 4 on the previous page for recording your OGM Then press the soft key under PLAY to review your OGM Erasing your OGM To erase your OGM follow the instructions on the previous page for recording your OGM After pressing the soft key under FEC immediately press the soft key under TGF This will return the OGM to the factory pre recorded OGM
20. act as a con sole for A secretary for instance may only wish to act as a Centrex console for the phone of his or her boss The Centrex console will be alerted that the other phone is ringing after a certain delay which is set at that other phone Once you get this alert you may answer that other station s ringing line by dialing the Centrex pickup code followed by the Centrex telephone number of the line you want to pick up Note that if the other station s ring console set ting is set to NO the Centrex console will get no alert Centrex Operation Setting a Telephone to Ring a Centrex Console To set up a telephone to ring a Centrex console 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Ring Console appears in the display and then press ENTER The display will show the current ring console setting Press the softkey under CHANGE until the desired ring console setting is displayed The choices are Ring Console NO factory setting Ring Console YES If you have chosen YES then you must decide how many seconds you want this station to delay before ringing the Centrex console Press CHANGE repeatedly to choose a delay of between 2 and 30 seconds Note that one ring cycle is approxi mately 6 seconds Then you must press the soft key under CHANGE until the desired Centrex Line is displayed The choices are Centrex
21. another station You may transfer a call to another station after first placing an intercom call to the desired sta tion to announce the call If the person at the other station wishes to talk to the caller simply press the TRANSFER button and hang up your telephone This feature is especially useful for screening calls Note Ifthe other EPIC station does not wish to be transferred the call press the LINE button to return to the outside call You may also transfer a call directly without announcing it to the other station While the desired station is ringing the call will stay on hold at all the other stations including yours If the person at the desired station does not answer you can re engage the call by pressing the flashing LINE button Likewise if you hear your telephone ringing the transfer ring and you are nearer to another telephone you can take the call at this telephone simply by pressing the flashing LINE button Note If the desired station does not answer it will stop ringing after one minute Operating Your System Transferring an Outside Call to All Stations To use the transfer ring 1 Press TRANSFER twice All the other phones will now ring with the transfer ring To use one of eight personal rings 1 Press TRANSFER and then the desired dial pad number buttons from 31 38 All the other phones will now ring with the personal ring represented by that number Press TRANSFER twi
22. at your telephone To do so press PROGRAM then press the soft key under NEXT repeatedly until Intercom Prefs appears in the display and then press ENTER Press the soft key under NEXT until OHVA appears in the display along with the current setting Press the soft key under CHANGE if you wish to change the setting The choices are OHVA ALLOWED factory setting and OHVA BLOCKED Press PROGRAM to exit 55 Intercom Operation Monitoring a Room Using the Intercom To monitor a room through the speakerphone of another sta tion 1 Place an intercom call to telephone you wish to monitor 2 Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone 3 To end monitoring hang up the handset or press SPEAKER The remote station will disconnect imme diately Note The remote phone must be set to Intercom HANDSFREE See page 54 56 To monitor sounds in another room place an intercom call to a station that has been set to HANDSFREE Press MUTE at your telephone to prevent sounds in your room from being transmitted to the room you are monitoring HEADSET SPEAKER The Room Monitoring feature allows you to acti vate the speakerphone of another station to monitor sounds in that room This feature is especially useful in a nursery room or home office where there are children present The remote station must be set to INTERCOM HANDSFREE When you call this
23. be caused by interference Disconnect all possible sources of interference one at a time to determine if one of these is causing the problem Possible sources are such things as other phones fax machines modems or such things as radios or computers in extremely close proximity Note All non TMC intercom telephones are incompatible with this system and MUST be removed The problem could be caused by outside interference Disconnect Line 1 from dial tone at the network interface If this solves the problem then the interference is coming from outside over Line 1 If this is the case call TMC to request an RF line filter which will be sent to you free of charge The problem may be caused by DSL microfilters Note that DSL microfilters are not compatible with this system All DSL microfilters installed behind these telephones MUST be removed in order for the phones to operate properly If you have DSL service please contact your DSL provider for an alternative method of connecting your DSL without the microfilters The most common cause of crosstalk is failure to use the supplied line cords Be sure to use the line cords that came with your TMC telephone If the supplied line cords are too short you may purchase 25 twisted pair line cords from TMC See page v 113 Additional Information Troubleshooting Guide Continued Problem The telephone remains on hold after the call is picked up at another telephone The l
24. call If your system is set to have call priva cy normally ON it will automatically be on during each call 1 Press the CONFERENCE button any time you wish to turn the call privacy OFF during a particular call Privacy Released will appear in the display to indicate that call priva cy is temporarily off The CONFERENCE button is also used to release Call Privacy off during a call CONFERENCE The Call Privacy feature prevents people at other stations from joining or listening to your conversation unless you conference them to the line or release the call privacy during the call When you use a telephone line Call Privacy will automatically be on or off depending on the sys tem setting which was set at Station 11 See page 18 If you release Call Privacy during a call this new setting will remain for the length of the call and the setting will automatically return to the system setting when you hang up Note Call Privacy is always on for intercom Calls 39 Operating Your System Using Toll Restriction To temporarily turn off toll restriction at a restricted telephone 1 2 Press HOLD Enter the 4 digit toll restriction access code which was set at Station 11 If no code was set the access code is the initial number set at the factory which is 1234 The SPEAKER light will flash indicat ing that toll restriction is temporarily off and you may make your call To turn tol
25. can easily review your auto attendant OGMs at any time PROGRAM NEW CALL CALLER ID DELETE O Reviewing an Auto Attendant OGM You may review an Auto Attendant OGM at any time To do this follow the instructions at left Erasing an Auto Attendant OGM To Erase an Auto Attendant OGM follow the instructions on the previous page for recording an Auto Attendant OGM After pressing the soft key under FEC immediately press the soft key under TGF This will return the OGM to the fac tory pre recorded OGM Changing an Auto Attendant OGM To change an Auto Attendant OGM simply follow the instructions on the previous page for record ing an Auto Attendant OGM The newly recorded OGM will automatically replace the old one Answering System Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Pickup Delay To set the Auto Attendant Pickup Delay Set the AA Delay to 0 for a quiet office 1 Press PROGRAM The display will read Program 2 Press the soft key under AHS 3 Press the soft key under HEXT repeatedly until AA Pelaa appears in the display along with the current setting PROGRAM 4 Press the soft key under CHAHGE if you wish to change the Auto If this phone is set as an Auto Attendant this set Attendant Pickup Delay setting ting determines how long the Auto Attendant will ring before picking up incoming calls You may The choices are choose any numbe
26. is being transferred to your station INTERCOM _ a Intercom Indicator Q On steady red Intercom is in use at another station On steady green Intercom is in use at your station Flashing quickly red Someone is paging all stations Flashing quickly green Someone is intercoming or paging your station 17 18 LCD Station In Use Indicators 21 Setting Ringers On Delayed Off To choose how each line will ring 1 Operating Your System Press PROGRAM The display will read Program Press the soft key under NEXT repeat edly until Ringer Settings appears in the display and then press ENTER The display will show the current ringer setting for Line 1 Press the soft key under CHANGE repeatedly until the desired ringer set ting for Line 1 is displayed The choices are L1 Ringer ON factory setting L1 Ringer DELAY L1 Ringer OFF Press the soft key under NEXT to see the current ringer setting for Line 2 and repeat steps 4 and 5 to change the ringer settings for Lines 2 4 Press PROGRAM to exit Each line ringer can be set individually An incoming call will flash ORANGE at your tele phone 0f RED if that line ringer is off delayed your Do Not Disturb is activated or another call has already started ringing The ringers for each outside line are controlled individually at each telephone There are three possible settings for each line ringer RINGER
27. is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will pro vide advance notice in order for you to make the necessary modifications in order to maintain unin terrupted service If trouble is experienced with your EPIC telephone please contact TMC Corporation at 1 800 TMC 1638 for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved Do not attempt to repair or modify this equipment Please contact TMC Corporation for information on obtaining service for this product This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility com mission public service commission or corporation commission for information This equipment is hearing aid compatible 116 Additional Information FCC Information Continued This equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Warning Changes or modifications to this unit not e
28. its answering system will pick up calls Fickur Pelasi s BACE CHAHGE HEAT PROGRAM NEW CALL CALLER ID J DELETE s DIAL O O The Pickup Delay setting determines how long this phone will ring before picking up an incom ing call or a call transferred to it from another extension in the system Note that if you turn Toll Saver H at this phone see page 69 that will override the Pickup Delay setting for incoming calls However when a call is transferred to this phone from another exten sion in the system it will follow the Pickup Delay setting even if Toll Saver is set to OH Note also that this feature does not apply to the Auto Attendant To set how long the Auto Attendant will wait before picking up a call please refer to Setting Auto Attendant Pickup Delay on page 77 Answering System Setting Up and Operating Your Telephone s Answering System Recording a Memo or Conversation To record a memo or conver sation 1 Press RECORD MEMO CONV Its LED will turn on to indicate that the phone is recording 2 Press STOP at any time to end the recording The LED will turn off Note This phone does not sound any warning beeps to alert the other party that the conversation is being record ed To be certain that you are in com pliance with any laws or regulations concerning recording telephone calls you should start the recording and then inform the other party that you are recording the call
29. line on which you want the serv ice If you subscribe to Call Waiting Caller ID com bined service your telephone will let you see who is calling while you are on another call Note that your telephone company must provide this service in order for this feature to work When you press the CALLER ID button to view the caller list the display will indicate the number of new calls in the caller list as well as the total number of calls in the caller list A new call is one that has not yet been viewed You can then use the right arrow button to view the list from most recent to oldest or the left arrow button to go from the oldest to the most recent calls Operating Your System Using Caller ID Continued To dial a number in the caller list 1 Follow the instructions on the previous page for viewing the caller list 2 Lift your handset or press DIAL or SPEAKER or HEADSET or a LINE but ton when the desired number is dis played Note that before performing step 2 you may press the button repeatedly to scroll through different choices for dialing that number either with our without the area code or a 1 in front To delete numbers from the caller list 1 While viewing the caller list press the DELETE button twice when the desired number is displayed OR press the DELETE button and keep it depressed for 5 seconds to delete all the numbers in the caller list Note In addition to being a
30. maximum number of lines will depend on how you choose to install the system Standard Configuration This is the most common setup and is the desired setup for most installations This installation is also called square in telephone terminology This means that each telephone in the system is connected to the same Line 1 telephone number the same Line 2 telephone number and so on for Lines 3 and 4 The chart below shows a simple square configuration Note that since all lines are shared by all the telephones calls on any line can be transferred to any station Also calls put on hold at one station can be taken off of hold at any other station Station User s Line 1 Line 2 Line 3 Line 4 Number Name Tel 555 1883 _ Tel 555 2870 Tel 555 3847 Tel 555 8698 Private Lines You may connect private lines to Lines 2 3 or 4 at each station A private line is a telephone num ber that is connected to just one station You can have up to three private lines at each telephone The Chart below shows a few phones with each one having its own private Line 4 This is a com mon configuration in Centrex environments Station User s Line 1 Line 2 Line 3 Line 4 Number Name Tel 555 1883_ Tel 555 2870 Tel 555 3847 Tel 555 8698 Private Private 92 Expanding the Epic System Auxiliary Lines You may connect auxiliary lines to Lines 2 3 or 4 at each station An auxiliary line is a telephone number that is shared by two
31. message the phone will play its ANS OGM and allow the caller to leave a message All you need to do is include a phrase such as To leave a message please press as part of your Auto Attendant message Note that the caller will be able to leave a mes sage of the length you have set as the message length see page 70 If you set the message length as ANNC ONLY the caller will not be able to press to leave a message 85 Answering System Advanced Auto Attendant Features Repeating an Auto Attendant OGM To repeat an Auto Attendant OGM 1 While listening to an Auto Attendant OGM the caller can press the corre sponding number again to repeat the OGM from the beginning To repeat the main menu 1 While listening to an Auto Attendant OGM the caller can press 9 to repeat the main menu 86 The caller can repeat the Auto Attendant OGMs 1 8 by pressing the corresponding button Likewise the caller can repeat the Zero Out message by dialing 0 again so if you have a long Zero Out message it may be a good idea to end it with a phrase such as To repeat this mes sage press 0 At any time while listening to the AA Day OGM or AA Night OGM the caller can press 9 to repeat the message So at the end of your Auto Attendant Day or Night message you might include a phrase such as To repeat this mes sage press 9 The caller may also press 9 during any Auto Atte
32. or similar object to release the battery door tab 5 Remove the old battery 6 Insert 3 pieces of new 1 5V alkaline battery 7 Close the battery cover Operation During a Power Failure Your EPIC telephone uses AC power from a standard wall outlet As long as the tele phone is connected to a wall outlet it will operate using the AC power Please remem ber to plug your telephone into a wall out let that is not controlled by a wall switch If AC power is disconnected or there is a power failure the telephone automatically switches to battery operation on line 1 only for approximately twelve hours When the power is restored the telephone automatically switches back to AC power and resumes nor mal operation If the battery is missing or low on power when AC power is lost the tele phone will not function However all feature settings and memory numbers will be main tained since they are stored in a static mem ory that retains its contents without electricity Install three 1 5V size AA alkaline batteries in the battery comparment Please note that it is not necessary for you to install batteries in your Epic telephone for it to function normally In fact batteries are not even needed to preserve your memory dial numbers in the event of a power failure This is because all memory dial numbers are stored in a static memory which retains its contents even with no electrical power The only purpose of having batteries i
33. press ENTER The display will read Enter Code Enter the 4 digit toll restriction access code which was set at Station 11 See preceding page You will hear a confirmation beep and the display will read Set Restricted Press ENTER The display will show the currently stored Restriction 1 or indicate 1 BBD if there is no Restriction 1 yet stored Press the soft key under CHANGE if you wish to store a new Restriction 1 then dial desired restricted num ber up to 6 digits Press the soft key under SAVE Press the soft key under NEXT and repeat steps 5 6 if you wish to store any additional restrictions at this phone Toll restriction numbers are set individually at each station so the restrictions can vary from phone to phone Some examples of popular restrictions 4 to restrict all numbers starting with 1 01 to restrict all international calls 0 to restrict all operator assisted calls 976 to restrict all 0976 and 1976 calls When you enter restricted numbers is a wildcard that stands for the number 0 or 1 Note Restrictions are usually just a few digits since they prevent the dialing of all numbers starting with those digits Use the Worksheet below to plan your choice of restricted numbers If you plan to set any sta tions with a different set of restrictions then use additional copies of this
34. service from your local telephone company then 5 Press the soft key under CHANGE there is no need to Set the time and date for th ter thecdat instructed i your telephone This will be set automatical a in CEAS nena ly by the caller ID information and will be lh ta updated as new calls come in 6 Press PROGRAM to exit 43 Memory Dialing Memory Features Your EPIC telephone can store up to 56 of your most often dialed numbers in its memory 3 numbers into Upper Memory locations which you can dial at the touch of a memory button 3 numbers into Lower Memory locations which you can dial by pressing LOWER plus the desired memory button 10 numbers into Personal Directory locations which you can dial by press ing followed by the arrow buttons and the DIAL button 40 numbers into Shared Directory locations which you store at Station 11 and which you can dial from any phone in the system by pressing followed by the arrow buttons and the DIAL button Directory Card Remove the directory card and write down the names or telephone numbers associated with the memory locations where you are storing numbers To remove the directory card slide your fingernail under the right edge of the directory card and lift the card out or simply touch the directory card with a piece of scotch tape and lift upward as illustrated below i alilelelole O O O o o 0 0 OO WOOHOO Je
35. services Dialing mode will revert to pulse when you hang up Operating Your System Making and Answering a Call To make and answer calls using the handset 1 Lift the handset If you wish to override automatic line selection press desired LINE button before lifting the handset 2 Replace the handset in the cradle to hang up To make and answer calls using the speakerphone 1 Press the SPEAKER button to acti vate the speakerphone If you wish to override automatic line selection press the desired LINE button instead of pressing the SPEAKER button and you will be connected to that line on speaker phone 2 Press SPEAKER again to hang up Note You may make calls on either handset or speakerphone using the predialing feature Many people find this a convenient and relaxing method of placing calls See page 49 for details on using the predialing feature When you lift the handset to make a call the phone selects a line according to its automatic line selection setting See page 12 If you lift the handset while your phone is ringing your phone will automatically select the ringing line If you wish to override automatic line selection press the desired LINE button before lifting the handset You can use the speakerphone to make or answer an outside call an intercom call or a page Simply press the SPEAKER button instead of lifting the handset When you press the SPEAKER button to make a ca
36. skip to the next message Jump back During message playback press BACK to jump back 2 seconds in the current message This is useful for repeating parts of a message such as a telephone number 62 Answering System Setting Up and Operating Your Telephone s Answering System Listening to your Messages Continued Jump forward During message playback press to jump forward 2 seconds in the current message If you wish you may press repeatedly to go to the next message This feature is useful for skipping unimportant parts of messages Saving a message as new During message playback press to save the current message as new This means that that this message will be grouped with the new messages just as if it had not yet been played and the ANSWERING SYSTEM LED will continue to flash indicating that there is at least one new message Message auto save Note that even if you do not press SAVEAS NEW the message will still automatically be saved but it will be grouped with the saved messages The answering system will save all messages until they are erased or until the memory capacity of the telephone is filled At that time messages will no longer be recorded until you erase messages see page 65 Using dialpad During message playback the dialpad can also be used to navigate the messages Below is a list of possible dialpad actions Jump 2 seconds backward Play Jump 2 seconds forward Slow down Stop Speed up Repe
37. that the message is Rer sack PLAVPAISE FORWARD sr erased O SAVE AS NEW STOP O O PLAYBACK RECORD SCREEN SPEED MEMO CONV CALLS To erase all messages 1 During message playback press and keep it depressed for 5 seconds until you hear the voice say All Messages Erased You may erase a message as you are listening to it Simply press while the message you wish to erase is playing You will hear the voice say Erase to confirm that the message is erased You may also erase all stored messages at once To do this press and keep it depressed for 5 seconds until you hear the voice say All Messages Erased 65 Answering System Setting Up and Operating Your Telephone s Answering System Setting your Telephone s Pickup Delay To set your telephone s pickup delay 1 66 Press PROGRAM The display will read PS Shae Press the soft key under AHEH Press the soft key under HET repeatedly until Fickur Deda appears in the display and then press the soft key under EHTER The display will show the current Pickup Delay setting Press the soft key under CHAHGE repeatedly until the desired Pickup Delay setting is displayed The choices are Fickur Pelasi i 1 ring Fickur Delas 2 i Fickur De Fickur De Fickur Dela Fickur De Fickur Delauwi i factory setting Maa of a Press PROGRAM to exit You may choose how long your phone will ring before
38. the Remote Code at your telephone 5 Press PROGRAM to exit If you ever forget your code simply set a new one at your telephone Until you set your Remote Code the code will be the one set at the factory which is 1234 90 Answering System Remote Operation Connecting with the Answering System You can access many of the features of the Answering System when you are away from your phone To connect with the answering system 1 Dial your telephone number When your OGM starts playing enter your Remote Code see previous page then enter 2 When the outgoing message starts the remote commands to access various fea playing dial the 4 digit remote code Note If you wish to connect to another phone in the system dial its tures such as playing your messages see below When you are through hang up your phone and the Answering System will automati cally disconnect extension number when the auto attendant answers Then when that phone s outgoing announcement starts playing dial the remote code Following are the Remote Commands 3 Enter the remote commands to review your messages see at right ttl 2 seconds backward ay Jump 2 seconds forward Slow down Stop Speed up Repeat Skip Save as New Erase 4 Hang up to end remote operation The answering system will automati cally disconnect HFONOOBRWHD 91 Expanding the Epic System Your Epic system can accomodate up to 16 stations The
39. the headset If you wish to override automatic line selection you may press the desired Line button before pressing the HEADSET button You will be connected to that line on the speak erphone then you can press the HEADSET button to toggle to the headset Note If you would like to be connected directly to the headset when you press the Line button you may set your telephone to automati cally seize the headset See page 104 2 Press HEADSET again to hang up Note If you wish to use an externally amplified headset you may set the HEADSET button to toggle the handset jack instead of the 2 5mm jack To do this Press PROGRAM then press the soft key under NEXT repeatedly until Advanced Setting appears in the dis play and then press the soft key under ENTER Press the soft key under NEXT until Headset Type appears in the display and then press the soft key under ENTER Press the soft key under CHANGE if you wish to change the peadss Type setting The choices are Hei 2 5mm TACK or Hei HAHDSET TACK Press Program to exit 42 Use the HEADSET button to toggle the headset on and off Your EPIC telephone is headset ready It comes equipped with a 2 5mm headset jack and a built in headset amplifier along with a dedicated HEADSET button Simply plug the accessory telephone headset with a 2 5 millimeter plug into the headset jack and you are all set There is no need to buy a headset with a separate am
40. under CHANGE if you wish to change the setting then press NEXT If you have set the telephone to ON or AUTO then the current Dial Prefix will be displayed 4 Press the soft key under CHANGE if you wish to change the Dial Prefix then enter the desired Dial Prefix up to three digits 5 Press the soft key under SAVE 6 Press PROGRAM to exit If you wish you may store the Dial Prefix at your telephone The Dial Prefix is used if you must dial a number to access an outside line For example in some environments people must dial 9 to get an outside line In this case you would store 9 as the dial prefix If you set your Dial Prefix setting to ON then whenever you dial a number from the caller ID list or a stored memory dial number or use the NETWORK SERVICES button to access a Telephone company service a 9 will automati cally be dialed first If you set your Dial Prefix setting to AUTO it will do everything the ON setting does and in addi tion the dial prefix will be automatically dialed whenever you lift the handset press the SPEAK ER or the HEADSET button or a desired LINE button While a 9 is the most common number that people must dial to get an outside line in some environments a different number is required so this telephone will allow you to enter any num ber from one to three digits in length as the Dial Prefix Note If you have set your Dial Prefix setting to AUTO and
41. without the 1 in front In addition you may enter up to six 1 PLUS 7 area codes Use this feature if there are certain area codes that require you to dial a 1 plus the seven digits but without the area code To enter your HOME LOCAL and 1 PLUS 7 area codes press PROGRAM then press NEXT until you see Area Codes in the display then press ENTER You will see the HOME area code setting Press CHANGE if you wish to change this setting or press NEXT to view the LOCAL and 1 PLUS 7 area code settings Press CHANGE whenever you wish to enter a new code or change a currently stored code Operating Your System Using Telephone Company Voice Mail To use your MSG lamp to indi cate voice mail messages 1 Subscribe to voice mail service from your local Telephone Company 2 Follow the instructions at right to set your voice mail detector to the proper line The MSG lamp will now flash when ever you have new messages To access your voice mail mes sages 1 Dial the number for your Telephone Company voice mail service You may wish to store this number in one of your phone s memory locations for easy access see page 45 To turn off the MSG lamp If your MSG lamp ever remains flashing even after you have retrieved your mes sages you may turn it off manually by fol lowing the following instructions 1 Press PROGRAM The display will read Program 2 Press the soft k
42. you wish to make a call without first dialing the dial prefix for instance to make an internal call press the HOLD button before going off hook 99 Additional Information Using Other Telephones With Your EPIC Telephone Using other EPIC intercom telephones Your EPIC telephone is fully compatible with other EPIC intercom phones from TMC You may mix and match basic voice mail and cordless versions as well as mixing and matching EPIC tele phones with different numbers of lines The EPIC system boasts flexibility as well as expandabil ity Using standard telephones You may also use standard non EPIC telephones in conjunction with your EPIC telephones All features of the non EPIC telephones will operate normally However they will not be able to share the features of the EPIC telephones Line Status and Calls on Hold The line status indicators of the EPIC phones will recognize the standard telephones and when you place a call on hold at a EPIC telephone you will be able to take the call off hold at a stan dard telephone Note If the line status indicators of your EPIC telephones do not function properly either failing to light up when a standard telephone uses a line or staying lit even though no telephone is using a line then please see page 111 and follow the instructions for setting the loop voltage detector Call Privacy Call privacy is not observed by non EPIC telephones A non EPIC telephone on any line has acce
43. 0AM The rest of the time it will play the AA Day OGM If you would like you may set the Night Timer to whatever times you choose Note If you do not want the AA Night OGM to play at any time on one or more of your lines you may turn it off on a per line basis See Setting Night Message On Off by Line page 87 Answering System Setting Up and Operating a Telephone as an Auto Attendant Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant 1 Follow the instructions on page 74 for setting the additional phone as an Auto Attendant 2 Follow the instructions on page 77 for setting this phone s Auto Attendant Pickup Delay making sure to set it at a longer delay than the primary Auto Attendant You may wish to set more than one phone as an Auto Attendant for your system to act as a back up for when your primary Auto Attendant is busy answering a call If you choose to set one or more additional Auto Attendants for your system you must be sure to set your primary Auto Attendant with the shortest Auto Attendant Pickup Delay see page 77 This way it will always be the first one to answer calls You must then set each subsequent Auto Attendant with a different pickup delay in the order you choose to avoid more than one Auto Attendant trying to pick up an incoming call at the same time 79 Answering System Advanced Auto Attendant Features Using Additional Auto Attendant
44. 3 19 REDIAL 26 49 Remote Code 90 91 Voice Mail 34 Remote Commands 91 Volume Level Adjustments 23 REPEAT 62 Resetting Your Phone 115 Wall Mounting Bracket 20 Restricting Your Phone 14 17 Wall Mounting Instructions 6 7 Ring Centrex Console 97 Warranty Information 118 119 Ringer SetLingds 22 Room Monitoring 56 Zero Tut Action 83 Safety Information i SAVE ASNEW 63 SCREEN CALLS 68 Setting Up Your System 10 19 erasing all feature settings 110 Shared Directory Dials 44 47 SPEAKER 25 50 56 SKIP 62 Speed Dials 45 Standard Configuration 2 92 Station Number Assignment 8 Station Programming at each station 10 at station 11 11 STOP 62 Summary of Auto Attendant Actions 89 Switching Between Lines 28 Telephone Company Voice Mail 34 Time and Date Adjustment 43 Toll Restriction turning on and off 40 setting up 14 17 Toll Restriction Access Code 14 Toll Saver or OFF 69 Tone Pulse Selection 24 temporary tone dialing 24 48 TRANSFER 30 31 Transferring Calls 30 31 Troubleshooting Guide 112 115 122 TMC Corporation 2540 Route 130 Unit 117 Cranbury NJ 08512 609 860 1830 Toll free 1 800 TMC 1638 Fax 609 860 8980 www tmccorporation com 2005 TMC Corporation Printed in China LIBxxxYY Rev 1 2 TMC EV4500 092005 TMC
45. 3 Press the soft key under HEXT until BRECK ENTER HEAT Acdwarced Settir appears in PROGRAM cateo pa NC lt DELETE gt the display and then press the soft O ooo key under EHTEF The display will read AR OGM 2 8 ae When the caller dials 0 during an Auto a Attendant message the factory setting is that it 4 Press the soft key under HEXT plays the Zero Out OGM However you may repeatedly until fera Out choose a different Zero Out action if you wish Action appears in the display and You may set the phone to transfer to a particular then press the soft key under extension ring all the phones with a particular ENTER distinctive ring so you know the caller has dialed O or even disallow the caller to zero out 5 Press the soft key under CHAHGE repeatedly until the desired Zero Out Action is displayed The choices are AA Zeroa Cut OGM factory setting RIHG STH 11 through 26 GLOBAL RING 36 through 25 DISALLOW 6 Press PROGRAM to exit 83 Answering System Advanced Auto Attendant Features Using your System s All Transfer Feature with the Auto Attendant To use your system s All Transfer Feature with the Auto Attendant 84 Follow the instructions on page 75 for recording your Auto Attendant OGM Include instructions such as Press 31 for Sales 32 for Marketing 33 for Customer Support Whenever callers dial 30 through 38 after hearing the Auto At
46. 32 33 Desk Pedestal 20 Desk Table Installation 4 5 DIAL 32 33 46 47 Dial Prefix 99 Distinctive Ringing 13 Do Not Disturb 37 120 Door Intercom Adapter v 103 ERASE 65 Erasing Numbers erasing all memory dial numbers 49 erasing all shared directory numbers 49 erasing toll restrictions 49 Erasing Settings erasing all feature settings 110 Expanding the System 93 External Feature Module v 102 103 External Paging Adapter v 102 FCC Information 116 117 FLASH 35 48 adjusting flash length 109 FORWARD 63 Handsfree Answer on Intercom 51 54 HEADSET 42 Headset Operation 42 HOLD 27 Hold Deore Time 108 Hold Feature 27 adjusting held call reminder 107 adjusting auto hold drop time 108 Hold Remind 107 Indicator Light Description 21 INTCM 21 50 53 Intercom making intercom calls 50 answering intercom calls 51 making pages 52 making All Pages 52 answering pages 53 blocking pages at your telephone 53 using Off Hook Voice Announce 55 monitoring a room 56 intercom ring selection 54 Installation identifying existing wiring 1 planning your installation 2 3 installing desk table phones 4 5 installing wall mounted phones 6 7 assigning station numbers 8 verifying proper installation 9 LengthiUHLIMITED 1 MIHUTE or AWC OHL 70 Line Buti SPEAKER or HEADSET 104 Line Preference 12 Line Reserve 38 Line Selection 12 Lo
47. Day Night and Zero Out OGMs 1 Press PROGRAM The display will read Fredrari Press the soft key under AHEH Press the soft key under Hi The display will read t LSP TD fm The display will read Fins OF Press the soft key under HET repeatedly until the OGM you wish to record is shown in the display The choices are RA Das CGF RA Hight GF AA fero Cut OOM Lift the handset and press the soft key under FEC to start recording The display will read Recordirmrdas Press the soft key under 3T0F at any time to stop recording Repeat steps 1 7 for any additional Auto Attendant OGMs you wish to record If you set your answering system to AA Auto Attendant you must record your AA Day OGM AA Night OGM and AA Zero Out OGM AA Day OGM This is the message you want to greet your callers during the day If you do not wish to record your own AA Day OGM you may keep the pre recorded one which is Thank you for calling our company If you know your party s extension you may dial it at any time For a com pany directory please dial zero AA Night OGM This is the message you want to greet your callers during the night time hours To set the night time hours for your system please refer to the instructions on page 78 If you do not wish to record your own AA Night OGM you may keep the pre recorded one which is Thank you for calling our company We are currently clos
48. If you wish you may connect a mag netic door strike to the Adapter To answer a door speaker over the intercom 1 Place an intercom call to the number that is flashing in your display To adjust the door intercom bell volume at your telephone While the phone is on hook and idle 1 Press HOLD 2 Press PAGE 3 Press the up and down VOLUME buttons to set desired door intercom bell volume To unlock a magnetic door lock 1 Press the memory button that has been made into a key for this door You may connect up to four Door Intercom Adapters to your EPIC system Connect each one to a separate door intercom speaker and assign each a different station number from 23 to 26 Follow the instructions supplied with the adapter When someone rings a door speaker its corre sponding station indicator will flash at all the phones You may answer the door via the inter com from any station by placing an intercom call to that station You may set the door intercom bell volume at each phone separately The lowest volume set ting at each telephone is OFF so you can eas ily turn off the doorbell at particular telephones If you choose to connect a magnetic door strike to the system you may unlock this door from any station by pressing the memory button which has been made into a key for this door To make a memory button into a key press PROGRAM then MEM then the memory button where you wish t
49. Line L2 Centrex Line L3 Centrex Line L4 factory setting Press PROGRAM to exit If you wish your telephone to notify any Centrex consoles that may have been set up that your Centrex line is ringing you must choose how long you want your phone to delay before alert ing the Centrex console Note that if you wish your telephone to alert a Centrex Console you must set your ring con sole setting to YES Then you must decide how many seconds you want your station to delay before alerting the Centrex Console You may choose a delay between 2 and 30 seconds In addition you must specify which one of your lines is your private Centrex line This is impor tant because only when this line rings will the Centrex console be alerted Calls ringing on the other lines will have no effect on the console Note that once you set up your telephone to ring a Centrex console you are simply broad casting an alert whenever your Centrex line is ringing The alerts that you broadcast will be received by any other station that has been set up as a Centrex console for your station 97 Centrex Operation Using Centrex Auto Attendant Setting Centrex Transfer On Off 1 Press PROGRAM The display will read Programe 2 Press the soft key under AHS 3 Press the soft key under HET until Advaerced Setting appears in the display and then press the soft key under EHTER The display will read AR OGM 2 5 Se
50. R The display will show the currently set flash length 4 Press the soft key under CHANGE repeatedly until the desired flash length is displayed The choices are Length 100ms 100 milliseconds Length 300ms Length 700ms factory setting Length 1 second 5 Press PROGRAM to exit Your EPIC telephone is factory set to have a flash length of 700 milliseconds which is appro priate for most environments However if your installation requires a longer or shorter flash length you may change the length to 100 mil liseconds 300 milliseconds or 1 second 109 Additional Information Erasing All Feature Settings To erase all feature settings at 2 ee i eae hone o erase all the feature settings stored at a par a particular telephone ticular station and return that telephone to its original factory settings follow these steps 1 Press PROGRAM g aa P The display will read Program Note that when you erase all feature settings at a particular station you do not erase the memo 2 Press the soft key under NEXT ry dial or the shared directory dial numbers that repeatedly until Advanced Setting may be stored in this station If you ever wish to appears in the display and then erase stored memory numbers follow the press ENTER instructions on page 49 3 Press the soft key under NEXT until Erase Settings appears in the dis play and then press ENTER The display will read Feature Set
51. age 6 The wall mount bracket can also be used as a desk pedestal Simply attach the bracket in the opposite direction that you would for wall mounting pressing firmly upward to snap it in place and clip in the two supplied desk pedestal feet Many people prefer the extra tilt provid ed by the pedestal especially when the phone is placed on a large desk You may choose to place your EPIC telephone on a desk without the desk pedestal If you do so set the desk pedestal wall mount bracket aside in case you want to use it in the future 20 Operating Your System Indicator Light Description LINE1 _ C UNE2 C UNE3 UNE4 C Line indicators J ku Line is in use at another station Line is in use at your station On steady orange Line is reserved at your station Flashing slowly orange An outside call is ringing at your telephone Flashing slowly red An outside call is ringing but your ringer is Off Delayed DND or another call is already ringing On red plus wink Call is on hold at another station On green plus wink Call is on hold at your station On red plus orange wink Call is on hold past reminder time at another ext On green plus orange wink Call is on hold past reminder time at your station Note that the orange wink alerts everybody to a call that is still on hold past the reminder time Flashing quickly red Call is being transferred to all stations Flashing quickly green Call
52. at Skip Save as New Erase ONOORWHD 63 Changing Playback Speed Answering System Setting Up and Operating Your Telephone s Answering System To change playback speed 1 64 Press PLAYBACK SPEED to slow down message playback Press PLAYBACK SPEED again at any time to resume normal playback speed ANSWERING SYSTEM repeat pack PLAWPAUSE FORWARD SKIP Use the PLAYBACK ast SPEED button to slow down message playback O RECORD SCREEN SPEED MEMO CONV CALLS Use the 4 and 6 but tons for even greater speed control During message playback press to slow down message playback Press again to return to normal play back speed This feature is useful for hard to understand messages or for example to give you more time to write down the address or tele phone number in a message For even greater control of playback speed you may press the 4 button for slow playback press the 4 button again for even slower playback press the 6 button for fast playback and press the 6 button again for even faster playback Press the button at any time to return to normal playback speed Answering System Setting Up and Operating Your Telephone s Answering System Erasing messages To erase a message 1 While listening to the message press ERASE The voice will say Erased as a ANSWERING SYSTEM Use the ERASE button to erase any or all of your messages confirmation
53. ble to delete any and all records from your caller list you can decide whether calls are stored in the first place You may choose separately for each line at your phone To do this press PROGRAM then NEXT until you see Caller ID Store then press ENTER Press CHANGE if you wish to change the setting for Line 1 and then press NEXT and CHANGE to view and change the settings for Lines 2 4 When you dial a number from the caller list the telephone will dial it as it is shown in the display with a 1 and the area code If you need to dial it in a different way press the button to scroll through different choices for dialing the number before going off hook or pressing DIAL Entering Area Codes into your Epic telephone You may also enter area codes into your EPIC telephone so that telephone numbers are dis played properly enabling you to dial numbers in the caller list without having to press the but ton first You may enter one HOME area code Use this feature if you only need to dial the seven digits of the telephone numbers for calls in your own area code After you program your home area code when you receive a call from within this area code the screen will display only the seven dig its and only those seven digits will be dialed out You may also enter up to six LOCAL area codes Use this feature if there are certain area codes that require you to dial the area code plus the seven digits but
54. cation of Controls xi xii Loor Detect 111 Loop Voltage Detection 111 LOWER 45 Making and Answering a Call 25 28 using speakerphone 25 using redial 26 49 Memory Dialing features 44 storing numbers amp dialing 45 personal directory dials 46 shared directory dials 47 special memory features 48 49 MSG Lamp 34 Multiple Auto Attendants 79 Music On Hold Adapter v 102 MUTE 36 Naming Stations 57 NETWORK SERVICES 101 NEW CALL Lamp 34 Hew Psd Beer iQ or OFF 71 Hight Meo bu Le 87 Night Time 78 Hight Timer Set 78 Non System Phones 100 Index Off Hook Ringing 22 28 Off Hook Voice Announce making off hook voice announcement 55 responding to an off hook voice announcement 55 blocking off hook voice announcements at your telephone 55 OGM Setur 60 61 75 76 Optional Accessories music on hold adapter v 102 external paging adapter v 102 door intercom adapter v 107 25 foot line cord v 25 foot handset cord v headset v Packing List ii PAGE 52 53 Paging paging another station 52 paging all phones 52 answering pages 53 blocking pages 53 Pause 48 Personal Directory Dials 44 46 Fickur Dela 66 PLAY PAUSE 62 PLAYBACK SPEED 64 Power Failure Operation 106 Predialing 25 49 Private Lines 2 3 19 58 Problems and Solutions 112 115 PROGRAM 10 19 44 57 121 Index RECORD MEMO CONV 67 Unconnected Lines 2
55. ce to transfer a call to all stations Or use the dialpad num bers 31 38 to transfer a call to all stations with a personal ring RANSFER PAGE O You may transfer an outside call to all stations by using the transfer ring or one of eight personal rings If you answer a call that is not for you and you do not know where to direct it just press TRANSFER twice All of the other phones will ring in the transfer ring and the call will be trans ferred to whoever answers next The call will remain on hold at your station until another sta tion picks up the call Your EPIC telephone also features eight unique personal transfer rings which you may use to transfer a call to all of the other stations This feature is helpful if you wish to transfer a call to a particular person who may not always be by a particular phone Many people find this method of transferring a call more professional and unobtrusive than the traditional method of using voice pages to call people to the phone You may assign each person their own personal ring and each time a call comes in for them you can transfer the call to all stations with their personal ring 31 Operating Your System Using Caller ID To view numbers in the caller list 1 Press the CALLER ID button 2 Use the right and left arrow buttons under the display to view the caller list To see the caller ID informa tion of an incoming call The caller ID information will be di
56. d on page 49 To dial a personal directory number 1 While the phone is on hook and idle press the button The display will read Personal Dir 2 Use the right and left arrow buttons below the display to view the personal directory entries Note The directory is organized alphabeti cally and you may jump to your desired entry or one close to it by pressing the cor responding dialpad number For example press the 5 dialpad button three times to jump to the first entry starting with L You can then use the right and left arrow buttons if needed to view the entries starting at that point 3 When the desired entry is displayed you may dial it simply by lifting your handset or by pressing DIAL or SPEAKER or HEAD SET or by pressing a desired LINE button Using Shared Directory Dial Memory Dialing To store a shared directory dial number At Station 11 1 7 Press PROGRAM The display will read Program Press the soft key under MEM The display will read Select Location Press the button The display will read Empty Location or indicate that the shared directory is full Press the soft key under CHANGE if you wish to store a new number or press NEXT repeatedly until you see the previously stored entry you would like to edit and then press CHANGE Dial desired telephone number and then press NEXT The display will show the cur
57. e display reads Station Press the soft key under CHANGE to assign this telephone 2 and the Line LEDs are a station number See page 8 flashing continuously If this keeps happening There may be an incompatible telephone or device con nected somewhere in the system Remove all non TMC phones and devices and check if problem persists There may be a malfunctioning telephone Remove one phone at a time from the system and see if problem persists There may be a minor source of interference The software provides the ability to lock the station assignment so that this will not continue to happen See Locking Station Assignments page 105 There is no dial tone when Try replacing the handset with one from another TMC tele using the handset yet the phone If this solves the problem call TMC for a free speakerphone works fine replacement handset 112 Additional Information Troubleshooting Guide Continued Problem The intercom does not work OR The telephone does not indi cate the status of the other EPIC phones in the system OR There is a delay in getting dial tone There is crosstalk or other interference on the line Solution The problem may be with your installation Make sure that the telephone lines are properly installed See page 9 The problem may be with one telephone Disconnect one telephone at a time to determine if a partic ular phone is causing the problem The problem may
58. e rmMc EV4500 Ee i 4 Line Intercom Speakerphone with Caller ID Voice Mail and Auto Attendant User s Guide Please read before using telephone Getting Started Congratulations You ve purchased a TMC EPIC System Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office Home Office environment To get the most from your system please take time to read this guide thoroughly IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons includ ing the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dis pose of batteries in a fire They may explode Check with local codes for pos sible special disposal instructions SAVE THESE INSTRUCTIONS Getting Started Before you begin The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office However it is important that you follow these few simple guidel
59. e system GH If you are NOT setting another phone as an Auto Attendant for your system you would set this phone to GH if you would like it to act as a regular answering machine In this case it would answer both incoming calls and calls transferred to it from other extensions in the system If you ARE setting another phone as an Auto Attendant for your system you would still set this phone to GH if you want it to answer calls trans ferred to it from other extensions as well as incoming calls on any private lines AA Only use this setting if you are setting this phone as the Auto Attendant for your system See Setting Up and Operating a Telephone as an Auto Attendant page 72 Answering System Setting Up and Operating Your Telephone s Answering System Recording your OGM To record your OGM 1 60 Press PROGRAM The display will read PS Sheen Press the soft key under AHEH The display will read GGH Setur Press the soft key under EHTER bee The display will read Ans OF Lift the handset and press the soft key under FEC to start recording The display will read HCO isa ea Press the soft key under TOF at any time to stop recording Follow the instructions at left to record your OGM Ans OGM PLAY REC PROGRAM NEW CALL CALLER ID oag 6 DIAL If you set your answering system to GH you must record your Ans Answering OGM If you are using this phone as
60. e that lines 2 3 and 4 are connected the same at all the phones by following the following steps at each telephone 1 Press the line 1 button The line 1 LED should be green the speakerphone LED should be red and dial tone should be heard from the speaker 2 Dial the telephone number for line 2 The line 2 LED should flash slowly If the line 2 LED does not flash then line 2 is improperly connected to this tele phone 3 If this telephone utilizes line 3 and or line 4 repeat steps 1 and 2 substituting the respective phone number s in step 2 Setting Up Your System Setting Up Your System At A Glance The following must be done at each station Program Factory Setting Station Number Not assigned Assignment Automatic Line Selection Line 1 Set Distinctive Ringing None Set Toll Restriction No Restrictions Set up and Private None Set Auxiliary and Unconnected Lines Set Ringers All Ringers On On Delayed Off Select Intercom Ring Handsfree Voice or Handsfree Note You must program a feature only if you wish to change its setting from the Factory Setting 10 Setting Up Your System Setting Up Your System At A Glance Continued The following must be done at Station 11 Program Factory Setting Set Toll Restriction 1234 Access Code Set System Call Privacy On Off Tone or Pulse Dialing Tone Store Shared Directory None Stored Dial Numbers Name Stations None Named Note You must pr
61. ecial characters Note that you can press the 0 and buttons if you want those characters and you can press the right arrow button below the dis play to leave an empty space and the DELETE button any time to make corrections Guide for Entering Names Qo gt Q Q UO I myo ajajov 0 2 n N a am Z lt x lt a o gt ol 2 C b 2 3 F e 3 4 h i 4 spy kiji ki 5 6 O n 6 R p r 8 u 8 9 wx y x lt lt N N o Answering System Setting Up and Operating Your Telephone s Answering System Answering System Overview The answering system can store approximately 35 minutes of incoming mes sages memos and OGMs If the answering system is full and cannot store any more messages the display will show the message Memory Full The Answering System lamp will light solid to indicate that your answering sys tem is turned ON and it will flash steadily if there are new messages ANSWERING SYSTEM REPEAT Back PLAY PAUSE FORWARD SKIP O O O PLAY BACK RECORD SCREEN SPEED MEMO CONV CALLS There are two simple steps to take to set up your answering system 1 Turn your answering system on see next page 2 Record your outgoing announcement see page 60 Please read the instructions in this section for more information on the operation of your answering system 58 Answering System Setting Up and Operating Your Telephone s Answering System Turning yo
62. ed If you would like to leave a message and you know your party s extension you may dial it at any time For a company directory please dial zero AA Zero Out OGM This is the message you want your callers to hear if they press 0 while listening to the Auto Attendant message Note If you keep the pre recorded AA Day OGM or AA Night OGM you must record your AA Zero Out OGM listing your company directory since the other messages tell the caller For a company directory please dial 0 If you do not wish to record your own AA Zero Out OGM you may keep the pre recorded one which is Please enter the desired extension number NOTE While most users simply record these three messages to configure the Auto Attendant your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs Please refer to Advanced Auto Attendant Features on pages 80 89 for information regarding these advanced features 15 Answering System Setting Up and Operating a Telephone as an Auto Attendant Reviewing Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGM 1 Press PROGRAM The display will read PS Shae 2 Press the soft key under AH St repeatedly until the OGM you wish to review is shown in the display The choices are RA Das CGR RA Hight DaM AA ferro Gut Gar 6 Press the soft key under FLA to review the OGM 76 You
63. ed Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Installing Your System Step 3 Install Desk Table Top Phones Lines 1 Connect First Line Cord 1 amp 2 L1 L2 Connect one end of a long telephone line cord E to the jack on the bottom of the telephone rh O a labeled L1 L2 Connect the other end to the H ae jack s labeled Lines 1 amp 2 either O Glo directly to the wall jack if it is a two line RJ14 l jack p OR to a two line coupler not provided if you have two single line RJ11 jacks for lines 1 and 2 Then connect the two cords of the coupler to the corresponding wall jacks Two line cou plers are available many places for example Radio Shack part 279 401 2 Connect Second Line Cord Connect one end of a long telephone line cord to the jack on the back of the telephone labeled L3 L4 Connect the other end to the wall jack s labeled Lines 3 amp 4 in the same manner as described in the previous step Note If you are installing a 3 line EPIC tele phone or are connecting a 4 line telephone to only 3 lines connect the other end of the line cord directly to the wall jack labeled Line 3
64. eneral mailbox please press the button When the caller presses he will be able to leave a message at the Auto Attendant If the caller does not enter any extension number after hearing the Auto Attendant OGM the Auto Attendant will replay the message then wait again for input then say Good bye and drop the call If the caller presses 0 after hearing the Auto Attendant message the Auto Attendant will play the Zero Out OGM or do whatever you have set as the Zero Out Action see page 83 73 Answering System Setting Up and Operating a Telephone as an Auto Attendant Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant 74 Press PROGRAM The display will read PS Shae Press the soft key under AHEH The display will show the current Answering System setting HAGE Lae Press the soft key undani repeatedly until Arns Sa is displayed T Press PROGRAM to exit eg Fi Set your answering system to AA to set this phone as an auto attendant Gna Tasten AA CHAHGE HEAT PROGRAM NEW CALL CALLER ID m DELETE DIAL In order to set your phone as an Auto Attendant for your system you must set your answering system at your telephone to AA Auto Attendant Answering System Setting Up and Operating a Telephone as an Auto Attendant Recording your Auto Attendant Day Night and Zero Out OGMs To record your Auto Attendant
65. ey under NEXT until New Call Lamp and VMWI Message appears in the display 3 Press the soft key under RESET 34 If you subscribe to Telephone Company voice mail the MSG lamp will flash when you have unretrieved messages Your telephone comes factory set to detect mes sages on Line 1 If your voice mail service is on one of the other lines you may change this set ting to the proper line You may also turn the fea ture off if you prefer To do this press PROGRAM then NEXT repeat edly until you see Phone Co VMWI in the dis play then press ENTER The display will read VMWI LINE 1 Press CHANGE if you wish to select LINE 2 LINE 3 LINE 4 or OFF Message signals are sent by the Telephone Company in one of two ways FSK or stutter dial tone Your telephone comes factory set to FSK which means that only its FSK detector is active If your NEW CALL lamp functions properly then do not change this setting However if your MSG lamp does not flash when you have unretrieved messages and yet you hear the stutter dial tone when you pick up your handset first make sure you have followed the above steps to make sure you have set the detector to the line that your voice mail service is on If your MSG lamp still does not function proper ly then set your detector to STUTTER To do this follow the above steps to set the prop er line then press NEXT The display will read MWI FSK Press CHANGE if
66. fer a different first reminder time you may change the setting to 30 seconds or 1 minute or you may set the Held Call Reminder OFF if you prefer 107 Additional Information Adjusting Auto Hold Drop Time 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER Press the soft key under NEXT repeatedly until Hold Drop Time appears in the display and then press ENTER The display will show the currently set hold drop time Press the soft key under CHANGE repeatedly until the desired hold drop time is displayed The choices are Hold Drop 5 MIN 5 Minutes Hold Drop 15 MIN Hold Drop 30 MIN factory setting Press PROGRAM to exit 108 Your EPIC telephone is factory set to automati cally drop a call if it is on hold for more than 30 minutes This feature is designed to prevent calls from accidentally being placed on hold indefinitely If you would prefer a different length of time you may change the setting 5 minutes or 15 minutes instead Additional Information Adjusting Flash Length 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER 3 Press the soft key under NEXT repeatedly until Flash Length appears in the display and then press ENTE
67. ging Message Playback Speed 20000 eee eeeee 64 Erasing Messages lt i 2ccdevea de wae od seer side dase tes Doeag wed 65 Setting your Telephone s Pickup Delay 2020000 66 Recording a Memo or Conversation 200000 0c ee eee 67 screening CallS arere sea hie P iow eek 6S dead a eee bee ed 68 Setting loll Saver On OTl wes cecescs coGedweres bbe eeaday bawen bein oe 69 Setting Message Length 26 0 cee eee eee 70 Setting New Message Beep On Off 202020 20000 71 Answering System Setting Up and Operating a Telephone as an Auto Attendant 72 79 Auto Attendant Overview 00000 0c eee eee 2 Setting your Telephone as an Auto Attendant 74 Recording your Auto Attendant Day Night and Zero Out OGMs T9 Reviewing Erasing or Changing an Auto Attendant OGM 76 Setting the Auto Attendant Pickup Delay 77 Setting the Auto Attendant Day and Night Times 78 Setting More than One Phone as an Auto Attendant 79 viii Table of Contents Answering System Advanced Auto Attendant Features 2202020 cee eeee 80 89 Using Additional Auto Attendant OGMS 20200055 80 Setting Separate Auto Attendant OGMs for Different Lines 81 Turning the Auto Attendant Off on One or More Lines 82 Choosing the Zero
68. gn a particular line the same distinctive ring at all of the stations For example if line 3 were the customer service line you may assign line 3 the same distinctive tone at all the telephones so everybody could easily tell when this line was ringing 3 Another use of this feature would be to give all of the lines at your telephone the same distinc tive ring so that you could easily tell when your particular phone was ringing and differentiate it from the ringing of other nearby telephones 4 Or you might give all of your lines the same distinctive ring simply because you prefer that particular ringing tone 13 Setting Up Your System Setting Up Toll Restriction To set the system s toll restric tion access code At Station 11 1 14 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Toll Restriction appears in the display and then press ENTER The display will read Access Code KK Press the soft key under CHANGE if you wish to store a new access code Enter a 4 digit number Press PROGRAM to exit The Toll Restriction feature enables you to con trol outgoing calls and helps you prevent unau thorized long distance calls The toll restriction access code is set at station 11 This code is needed when you wish to change any toll restriction settings or when you wish to turn toll restriction on or off at a particu lar pho
69. handset volume While using the handset 1 Listen to dial tone or voice 2 Press the up and down VOLUME buttons to set desired handset volume To adjust the speakerphone volume While the speakerphone is activated 1 Listen to dial tone or voice 2 Press the up and down VOLUME buttons to set desired speakerphone volume To adjust the intercom speaker volume While using the intercom or receiving a page 1 Listen to the voice coming through your speaker 2 Press the up and down VOLUME buttons to set desired intercom speaker volume 4 Jeee to raise volume Press to lower volume The Ringer Handset Speakerphone Intercom Speaker and Discrete Alert Volumes can all be set independently by using the VOLUME but tons To increase the volume press the UP but ton To decrease the volume press the DOWN button Eight ringer four handset eight speak erphone eight intercom speaker and eight dis crete alert volumes are available The speaker volume levels for the intercom and for outside calls are separate and independent of one another You may for example set your speakerphone so that a caller s voice will be ata normal level yet intercom pages will come through at a louder volume To adjust the discrete alert volume While the phone is on hook and idle 1 Press HOLD 2 Press the up and down arrows of the VOL UME button to set desired discrete alert vol ume With each press the phone will ring
70. hr 4 Press the soft key under HEXT repeatedly until Centre appears in the display along with the current setting Tree 5 Press the soft key under CHAHGE if you wish to change the Centrex Transfer setting The choices are Centres Tent iol Centres TrnfitFF factory setting 6 Press PROGRAM to exit 98 The Centrex Auto Attendant feature is great for Centrex environments PROGRAM NEW CALL SH oF 0 HS The Auto Attendant has a built in Centrex Auto Attendant feature In order to use this feature simply turn it H by following the instructions at left Then all you need to do is include a phrase in your Auto Attendant message telling the callers what numbers to dial for example If you know your party s four digit extension you may dial it at any time For John press 2355 for Mary press 2378 Whenever callers dial any string of numbers the Auto Attendant will do a switchhook flash fol lowed by a repeat of that string and then hang up in order to do a Centrex transfer Centrex Operation Storing the Dial Prefix To store the Dial prefix 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Dial Prefix appears in the display and then press ENTER The display will show the current Dial Prefix setting The choices are Dial Prefix OFF factory setting Dial Prefix ON Dial Prefix AUTO 3 Press the soft key
71. ill determine the hours that callers will hear the Night OGM see page 78 4 Choose how many times you want the Auto Attendant to ring before picking up calls see page 77 Tip Many people choose 0 for a quiet office NOTE While most users simply follow these four steps to set a phone as an Auto Attendant your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs Please refer to Advanced Auto Attendant Features on pages 80 89 for infor mation regarding these advanced features 72 Answering System Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview Continued Auto Attendant Sequence for Callers When you set this phone as an Auto Attendant it will automatically pick up a ringing line after the delay you have chosen see Setting Auto Attendant Pickup Delay on page 77 When a caller enters an extension number after hearing the Auto Attendant OGM the voice announces Please wait while try that extension and then transfers the call to the desired extension If that extension does not pick up after 35 seconds the Auto Attendant will pick up the call again and replay the OGM giving the caller an opportunity to enter another extension IMPORTANT NOTE If you want callers to be able to leave messages in a gen eral mailbox you must include a phrase in your Auto Attendant OGM such as To leave a message in the g
72. ine LED flashes when a call comes in but the tele phone does not ring Some telephones do not ring The telephone does not oper ate during a power outage The battery icon stays lit in the display You cannot hear the other party You cannot join a telephone call in progress The telephone line status indi cators stay lit even though the line is not in use 114 Solution Make sure that the telephone lines are properly installed See page 9 Make sure that the Line Connection settings are set proper ly See page 19 If you are still having difficulty resetting the telephone may help See Resetting Procedure at the end of this guide Make sure that the ringer is on See page 22 Adjust the ringer volume control See page 23 Make sure that Do Not Disturb is not on See page 37 If there are several non system telephones on the line that does not ring disconnect some of them Make sure that fresh batteries are installed in the telephone See page 106 Make sure that fresh batteries are installed in the telephone See page 106 Adjust the volume control See page 23 The Call Privacy feature prevents another EPIC telephone from interrupting a call in progress The person already on the call may release the call privacy or conference you into the call See pages 29 and 39 If you don t want Call Privacy in your system you can turn it off See page 18 If this line is not connected to a telepho
73. ines Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones This User s Guide provides easy to understand directions for operation of your system Please retain these instructions for future reference when adding stations or making changes to your system Packing List Remove the unit from the package and check this list to be certain all parts are included Handset Coiled Handset Cord This User s Guide User s Guide Telephone Line Cords AC Adapter Wall Mount Two Desk Pedestal 2 long and 1 short Bracket Desk Pedestal Feet To order any packing list items call toll free 1 800 TMC 1638 Getting Started Important Notes for DSL users If you are a DSL customer you may experience interference with the advanced system features of your TMC telephone Certain features of this telephone work by sending a data or intercom signal over Line 1 These signals use some of the same frequencies that are used by the DSL service The microfilters that may have been provided by your DSL provider to prevent interference with telephones are NOT compatible with these TMC telephones since these same filters will also block the data signals of the system from travel ing between the phones The solution is to have a DSL splitter not a microfilter installed at your net
74. ing Another Line During a Conversation To make a call on another line 1 Press HOLD to place the first call on hold 2 Press another LINE button to make a call on that line 3 Press the LINE button of the first call at any time to return to the first call To answer a call ringing on another line 1 Press HOLD to place the first call on hold 2 Press the flashing LINE button to answer the incoming call To switch between lines 1 Press HOLD to place your current call on hold 2 Press another LINE button to make or answer another call 28 Remember to put your current call on hold before seizing another line REDIAL While having a conversation on one line you may make a call on another line Press HOLD to place your first call on hold and then press another LINE button to make a second call Press the first LINE button at any time to return to your original call and disconnect the second call If you wish to keep the second call you must remember to place it on hold before return ing to the original call While having a conversation on one line if a call comes in on another line its line lamp will begin flashing and a double ring will sound every 15 seconds to alert you of that incoming call If an incoming call is ringing on a line that is set to ringer off at your telephone the alerting ring will not sound You may answer the call by pressing the flashing LINE button Remember to put the fi
75. ion 11 please allow 24 hours for it to be shared with the other stations in the system 47 Memory Dialing Special Memory Features Storing a hyphen into memory You can store hyphens in your memory dial numbers for easy reading To insert a hyphen into a number you are storing press PAGE Each press of PAGE will insert a hyphen Storing a dialing pause into memory You can store a pause in a memory location for use with certain banking and long distance serv ices You may also need to insert a pause between the access number and the telephone num ber if your telephone is connected to a PBX or Centrex system To insert a dialing pause into a number you are storing press HOLD Each press of HOLD will insert a 1 5 second pause rep resented by a p in the display Storing a switchhook flash into memory You can store a switchhook flash into a memory location for use with certain custom calling serv ices such as Call Waiting You may also need to insert a switchhook flash as part of a feature activation code if your telephone is connected to a PBX or Centrex system To insert a switch hook flash into a number you are storing press FLASH Each press of FLASH will insert a 700 millisecond switchhook flash represented by an f in the display Note if 700 ms is not an appro priate length for your installation you may set a different value See page 109 Storing temporary tone dialing into memory If your system is set to pul
76. ions PRIVATE Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations For example you may connect your private tele phone number to Line 3 at your station instead of connecting your station to the shared Line 3 In this example you would set Line 3 at your sta tion as PRIVATE AUX Use this setting if two or more stations are connected to a different telephone number than the corresponding line at the other stations but they share the same number among them selves For example you may connect a group of stations to a separate Line 3 telephone num ber than the rest of the system yet they share that same Line 3 telephone number among themselves In this example you would set Line 3 at these stations to L3 AUX1 Note that you can have up to one auxiliary Line 2 one auxiliary Line 3 and up to two auxiliary Line 4 s UNCONNECTED Use this feature at any tele phone that is not physically connected to all of its lines For example you may install an EPIC 4 line telephone in a room that is currently wired for only lines 1 2 and 3 In this example you would set Line 4 at this station as UNCON NECTED Operating Your System Using the Desk Pedestal Wall Mount Bracket Your EPIC telephone can be placed on a desk or mounted on a wall If you would like to wall mount your tele phone please refer to the instructions on p
77. ious page for recording additional Auto Attendant OGMs If you need just one additional OGM you may for example record an AA OGM 2 Then follow the steps at left to assign the desired Auto Attendant OGM to each line Note that the factory default is AA OGM 1 which is the AA Day OGM 81 Answering System Advanced Auto Attendant Features Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant You may turn the Auto Attendant OFF on one or more lines on one or more of the lines 1 Follow the instructions on the previ ous page for setting separate Auto Attendant OGMs for different lines 2 For step number 6 set any of the desired lines to GFF PROGRAM NEW CALL O 6 8 0 0 8 If you wish you may turn the Auto Attendant GFF on one or more lines For example you may have a personal line that you do not want cov ered by the Auto Attendant Or you may wish to set another of your phones as the Auto Attendant for a particular line To do this follow the instruc tions on the previous page for setting the Auto Attendant OGM for each line and set any desired line to OFF 82 Answering System Advanced Auto Attendant Features Choosing the Zero Out Action To choose the Zero Out Action You may decide exactly what happens when callers dial 0 at the auto attendant 1 Press PROGRAM The display will read PS Shae 2 Press the soft key under AH Si zepo Gut Aobhior
78. l restriction on off at a particular telephone for a longer period 1 2 40 Press HOLD Enter or to turn Toll Restriction ON to turn Toll Restriction OFF fac tory setting Enter the 4 digit toll restriction access code which was set at Station 11 If no code was set the access code is the initial number set at the factory which is 1234 Press HOLD then the four digit access code to temporarily turn off Toll Restriction at a telephone Use the and buttons if you wish to turn Toll Restriction on or off at a telephone for a longer period You may sometimes wish to make an unrestrict ed call from a restricted telephone When you use this feature Toll Restriction will turn back on automatically 10 seconds after you hang up and will be signaled by a flash of the SPEAKER light You may continue making unrestricted calls with out the need of re entering the access code as long as you go off hook again within 10 seconds of hanging up your previous call You may turn Toll Restriction ON and OFF at a telephone without affecting the Toll Restriction settings stored in that telephone For instance you may wish to turn Toll Restriction off for some guests or you may want Toll Restriction to be on only during certain periods When you turn off Toll Restriction at a telephone using this feature it will stay off until you turn it back on Note Turning Toll Restriction ON at a
79. lay will read Program 2 Press the soft key under NEXT repeatedly until Intercom Prefs appears in the display and then press ENTER The display will show the current intercom setting 3 Press the soft key under CHANGE repeatedly until the desired inter com setting is displayed The choices are Intcm HANDSFREE factory setting Intcm RING Intem VOICE 4 Press PROGRAM to exit 54 You may set your telephone to respond to inter com calls in one of three ways INTERCOM HANDSFREE When someone makes an intercom call to you your telephone will ring once then give you a triple alert tone which lets you know that your phone has auto matically answered the intercom call on speak erphone You may respond to the call simply by speaking towards your telephone INTERCOM RING When someone makes an intercom call to you your telephone will ring repeatedly with the intercom ring You may respond to the call by lifting the handset or pressing the SPEAKER button INTERCOM VOICE When someone makes an intercom call to you your telephone will ring once then give you an alert tone followed by the caller s voice You may respond to the call by lift ing the handset or pressing the SPEAKER but ton Note When someone makes an intercom call to you while you are on an outside line you will hear a single intercom ring regardless of your intercom ringer setting See Using Off Hook Voice Announce page 55
80. line and briefly explain to the dispatcher the reason for the call before hanging up Perform such activities in the off peak hours such as early morning hours or late evenings 117 Additional Information Warranty Information TWO YEAR LIMITED WARRANTY We urge you to complete the Warranty Registration Form enclosed with your product and send itin This will enable you receive future updates and product information from TMC What does your warranty cover Any defect in material or workmanship For how long after the original purchase Two years What will TMC do We will repair or at our option replace your TMC product at no charge to you If we repair your product we may use reconditioned replacement parts If we choose to replace your product we may replace it with a reconditioned one of the same or of a similar design The exchange unit will be warranted for the remainder of your product s original warranty period How do you make a warranty claim Call TMC to receive a Return Authorization Number Properly pack your unit and write the Return Authorization Number on the outside of the box Do not include the cords etc which were originally provided with the product unless specifically requested to do so by the TMC rep resentative Include in the package a copy of the sales receipt or other proof of the date of original purchase Also print your name address phone number and a detailed description of the defect or o
81. ll the phone selects a line according to its automatic line selection setting See page 12 If you press the SPEAKER button while your phone is ringing you will automatically answer the ringing line If you wish to override automat ic line selection press the desired LINE button instead of pressing the SPEAKER button and you will be connected to that line on the speak erphone During a call you may switch back and forth between handset and speakerphone as much as you like Simply press the SPEAKER button while using the handset to activate the speaker phone and then hang up your handset To switch back to a handset call lift the handset Note that whenever the SPEAKER indicator is on you may hang up the handset without dis connecting your call 25 Operating Your System Using Redial To redial the last phone num ber you dialed 1 Go off hook either by lifting the handset pressing SPEAKER press ing HEADSET or by pressing the desired LINE button 2 Press REDIAL To redial any of the last five phone numbers you dialed 1 While the phone is on hook and idle press REDIAL The display will show the last num ber dialed along with the time and date of the call and its duration 2 Press the right arrow button under the display to scroll through a list of the last five numbers dialed along with the date time and duration of each call 3 Go off hook at any time to dial the displayed number 26
82. n the display If you have entered the Centrex prefix the number will be displayed properly so that you can dial it simply by press ing DIAL or going off hook 95 Centrex Operation Setting up a Telephone as a Centrex Console To set up a telephone as a Centrex console 1 96 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Centrex Console appears in the display and then press ENTER The display will show the current console setting Press the soft key under CHANGE until the desired console setting is displayed The choices are Centrex CSL OFF factory setting Centrex CSL ON If you have chosen to set the con sole ON then press the soft key under NEXT repeatedly and the softkey under CHANGE whenever you wish to choose which of the stations you wish this telephone to act as a console for Note that you may set up multiple Centrex consoles and have each of them be alerted only when the Centrex lines of particular stations are ringing Press PROGRAM to exit You may choose to set one or more of your Epic telephones as a Centrex console Any phone that you set as a Centrex console will be alerted by a short ring when another station s Centrex line is ringing and the display will indicate which phone is ringing by flashing the corresponding station indicator When you set up a Centrex console you can decide which stations you wish to
83. nd of the coiled handset cord into the handset and the other end into the jack on the side of the telephone Place the handset in the cradle L1 L2 L3 L4 AC power cord ae a Q Installing Your System Step 4 Install Wall Mounted Phones Continued 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number 6 Install Batteries Optional Station 77 It is not necessary for you to install batteries in CHANGE your Epic telephone for it to function normally In fact batteries are not even needed to pre PROGRAM NEW CALL CALLER ID serve your memory dial numbers in the event O O 6 amp DIAL O 0 O of a power failure This is because all memory dial numbers are stored in a static memory which retains its contents even with no electri cal power The only purpose of having batter ies installed is so that the telephone itself can function on line 1 only for up to twelve hours in the event of a power failure You may wish to install batteries in at least one Epic phone for emergency operation or have another stan dard phone available If you wish to install bat teries refer to page 68 for detailed instructions 7 Attach Telephone to Wall Hold the telephone close to the wall and con nect the short telephone line co
84. ndant OGM to return to the main menu So you may also wish to include a phrase in your other Auto Attendant OGMs such as To go back to the main menu press 9 Answering System Advanced Auto Attendant Features Setting the Night Message On Off by Line To set the Night Message On Off by Line 1 Press PROGRAM The display will read Progr ari Press the soft key under AHStl Press the soft key under HET until Advaerced Setting appears in the display and then press the soft key under ENTER The display will read AR OGM 2 5 Se Lue Press the soft key under HET repeatedly until Hi aht Mea kes Lin appears in the display and then press the soft key under EHTER The display will show the current Night Message setting for Line 1 Press the soft key under CHAHGE if you wish to change the Night Message setting for Line 1 The choices are Li HIGHT MoGiOH factory setting Li HIGHT MSGE0FF Press the soft key under HEXT to see the current Night Message set ting for Line 2 and repeat steps 5 and 6 to change the Night Message settings for Lines 2 4 Press PROGRAM to exit If you do not wish to have a night message on all your lines you may turn the night message GFF on any or all of your lines so that the day mes sage will play at all hours This feature is useful for example if you have a round the clock business In this case you would turn the night message FF
85. ne See page 40 If you ever forget the access code simply set a new code at Station 11 Until you set the access code the code will be the one set at the factory which is 1234 Setting the restricted numbers and the allowed exceptions at a particu lar telephone Follow the instructions on the following three pages for setting toll restrictions at particular phones After you set a phone s toll restrictions the settings will not be erased even in the event of a power failure So you do not need to worry about ever having to re enter the toll restriction settings at any of the stations If you ever do wish to erase all the toll restriction settings stored at a particular phone follow the instruc tions on page 49 Turning toll restriction on off at a particular telephone Follow the instructions on page 40 for turning toll restriction on and off at a particular phone Note After setting a station s restrictions its toll restriction is automatically ON In the future you may temporarily override its toll restriction or turn its toll restriction off for a longer period without affecting the settings stored in the telephone Setting Up Your System Setting Up Toll Restriction Continued To set the restricted numbers at a particular telephone 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Toll Restriction appears in the display and then
86. ne line you must set it as UNCONNECTED See page 19 If this line is connected to a telephone line yet still stays lit then adjust the loop voltage detector setting See page 111 Additional Information Troubleshooting Guide Continued Problem Solution Other problems Make sure that you have followed all of the instructions in this User s Guide If you are still having difficulty resetting the phone may help It is recommended to perform the following resetting proce dure at ALL telephones even ones that seem to be fine Resetting Procedure 1 Remove the battery from your telephone and leave it out Please note that a battery is not necessary for normal operation Unplug the AC adapter from your telephone then wait for 15 seconds Reconnect the AC adapter then wait for 15 seconds Press PROGRAM Press twice Dial 2503 on the dialpad and wait for 30 seconds At this point the display will read Station and the Line LEDs will be flashing Press DELETE then press PROGRAM This completes the resetting procedure If you continue to have problems call TMC s toll free cus tomer support line at 1 800 TMC 1638 If you cannot cor rect the problem disconnect the telephone and refer to the TMC limited warranty information on page 118 115 Additional Information FCC Information This equipment complies with Part 68 of the FCC rules On the base of this equipment is a label that c
87. nnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Line 2 Line 3 Line 4 Tel Tel Tel Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L3Aux1 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shar
88. nnouncement you may answer a page directed to your station by lifting the handset pressing the SPEAKER button or pressing the flashing INTERCOM button You may answer an All Page by pressing the flashing INTERCOM button In either case you will then be connected to the caller in a private intercom conversation A page directed to a particular station may be answered only at that station However you may answer an All Page from any phone in the system even one that is busy on an outside line has DO NOT DISTURB set or has blocked pages If you wish you may block pages at your telephone If you do so when a person at another sta tion makes an All Page it will not be heard through your telephone Also when anyone tries to page your station they will hear a no action tone and will not be able to make their announcement through your speaker To block pages at your telephone press PROGRAM then press the soft key under NEXT repeat edly until Intercom Prefs appears int he display and then press ENTER Press the soft key under NEXT until Pages appears in the display along with the current setting Press the soft key under CHANGE if you wish to change the setting The choices are Pages ALLOWED factory setting and Pages BLOCKED Press PROGRAM to exit 53 Intercom Operation Selecting Intercom Ring Intercom Voice or Handsfree To choose how your phone will respond to intercom calls 1 Press PROGRAM The disp
89. not hear you The Mute feature works whether you are using the handset or the speakerphone It silences only your voice you will still be able to hear the other party The Mute feature automatically cancels when you hang up switch between lines or switch from speakerphone to handset during a call Operating Your System Using Do Not Disturb DND To activate Do Not Disturb Activate Do Not Disturb to silence your 1 Press PROGRAM ringer and prevent intercom calls and pages The display will read Program 2 Press the soft key under NEXT repeatedly until Don t Dsturb OFF appears in the display Do Hot Disturb RESET 3 Press the soft key under CHANGE PROGRAM DIAL NEW CALL The display will now read Don t O Oot O 2 Dsturb ON The Do Not Disturb feature is useful to prevent interruptions during meetings or whenever you do not want to be disturbed 4 Press PROGRAM to exit You will notice that your phone s DND i AGE te is ae on 7 While the Do Not Disturb feature is activated your telephone s display will read Do your telephone will not ring Incoming calls will Not Disturb be signaled only by the LINE indicators flashing Pages will not be heard through your telephone and other stations will be unable to make inter A com calls to you or transfer calls to your tele To cancel Do Not Disturb phone y 7 Press the soft key under RESET at any You may still answer any out
90. nstalled is so that the telephone itself can function on line 1 only for up to twelve hours in the event of a power failure You may wish to install batteries in at least one Epic phone for emergency operation or have another standard phone available If you do choose to install batteries in your Epic telephone we recommend only the use of alka line batteries Also please make sure to install the batteries after the telephone has already been plugged into the AC electrical outlet Note It is recommended that you have at least one standard telephone connected that does not require battery power so that you are always sure to have use of a telephone during a power failure Additional Information Adjusting Held Call Reminder 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Hold Remind appears in the display The display will show the currently set held call reminder time Press the soft key under CHANGE repeatedly until the desired held call reminder time is displayed The choices are Hold Remind 2min factory setting Hold Remind 1min Hold Remind 30s Hold Remind OFF Press PROGRAM to exit Your EPIC telephone is factory set to automati cally alert you at 2 minutes and then every 2 minutes thereafter if a caller is still on hold This feature is designed to prevent calls from acci dentally being left on hold for long periods If you would pre
91. o fo 44 Memory Dialing Using Memory Dial To store a memory dial num ber 1 Press PROGRAM The display will read Program 2 Press the soft key under MEM The display will read Select Location 3 Press the Memory button where you wish to store the number or press LOWER followed by the desired memory button if you wish to store the number in a lower memory loca tion The display will show the currently stored number or indicate Empty Location 4 Press the soft key under CHANGE if you wish to store a new number 5 Dial desired telephone number up to 32 digits 6 Press the soft key under SAVE Note If you ever wish to erase the memory dial numbers stored in your phone please follow the instructions found on page 49 Press LOWER Press Memory then Memory button button to dial to dial numbers in numbers in white PLAY BACK RECORD SCREEN SPEED MEMO CONV CALLS You may store up to 6 telephone numbers at your telephone which you can dial automatically with the press of a memory button Note that you can enter hyphens in your num bers for easy reading as well as flashes and pauses see page 48 To dial a memory dial number 1 Press the memory button where the desired telephone number is stored OR Press LOWER followed by the desired memory button if you wish to dial a number stored in a lower memory location When you press a memory button
92. o make a predialed call enter the number using the dialpad while the telephone is on hook then lift the handset or press the SPEAKER or HEADSET button or press the desired LINE button If you make a mistake while dialing the number you can use the DELETE button to erase digits one at a time Erasing numbers stored in memory To erase all memory dial numbers and personal directory numbers stored in your tele phone press PROGRAM then press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER Erase Memory will appear in the dis play Press ENTER Memory Dials will appear in the display Press the soft key under ERASE After a brief pause the display will read Erasing Done To erase the shared directory num bers at station 11 follow the above steps until you see Memory Dials in the display Press NEXT and you will see Shared Directory in the display Press the soft key under ERASE After a brief pause the display will read Erasing Done To erase the toll restrictions stored in your telephone follow the above steps until you see Erase Memory in the display Press NEXT repeatedly until you see Erase Toll Restr in the display and then press ENTER If you are not at station 11 you will be prompted to enter the toll restriction access code Do this then press the soft key under ERASE After a brief pause the display will read Erasing Done
93. o store the door key Press CHANGE then press FLASH then HOLD fol lowed by the number of the desired door box from 23 to 26 then press SAVE Note You may press the memory button to unlock the door at any time There is no need to be connected to the door speaker over the intercom 103 Additional Information Setting Line Buttons to Auto Seize Speakerphone Headset To choose whether the Speakerphone or Headset will be automatically seized when you press a LINE button 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Line But appears in the display along with the current setting 3 Press the soft key under CHANGE if you wish to change the Line Button setting The choices are Line But SPEAKER factory setting Line But HEADSET 4 Press PROGRAM to exit 104 This feature allows you to choose whether the Speakerphone or the Headset will be automati cally seized when you press a LINE button while the handset is in the cradle Additional Information Locking Station Assignments To lock your telephone s sta tion assignment 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER 3 Press the soft key under NEXT repeatedly until Station appears in the display along with the current setting
94. ogram a feature only if you wish to change its setting from the Factory Setting 11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected ENC You may choose any of the outside 1 Press PROGRAM The display will read Program lines or the Intercom line to be selected 2 Press the soft key under NEXT a automatically when repeatedly until Auto Seize you lift the handset y appears in the display LINE 1 O or press the SPEAK ER button The display will show the current INTERCOM _ auto seize setting 3 Press the soft key under CHANGE repeatedly until the desired auto Bite ads This feature allows you to choose which line will seize setting is displayed be selected automatically when you lift the hand t the SPEAKER button The choices are set or press the S utton Auto Seize L1 factory setting Auto Seize L2 Auto Seize L3 Auto Seize L4 Auto Seize INTCM You may choose any of the outside lines or the Intercom line If your chosen line is in use the telephone will automatically select the next avail able line Note An incoming call that is ringing at your telephone will be selected automatically when you lift the handset or press the SPEAKER or HEADSET button regardless of the choices you have made for automatic line selection 4 Press PROGRAM to exit If you wish to select a different line while your phone is ringing you m
95. on all lines Or you may have a personal line that shares the system with the business lines In this case you would turn GFF the night message for that particular line 87 Answering System Advanced Auto Attendant Features Transferring Direct to Voice Mail To transfer direct to voice This feature allows callers to leave messages mail directly in a person s voice mail without first ring ing the extension The caller needs simply to dial an 8 before the desired extension number 1 While listening to the Auto Attendant OGM the caller may dial 8 fol lowed by the desired extension number to transfer directly into that extension s voice mail 88 Answering System Summary of Auto Attendant Actions Advanced Auto Attendant Features The following table summarizes the possible digits the caller might press during an Auto Attendant message along with the associated Auto Attendant response Caller Dials 8 followed by 11 26 Centrex extension num ber at least 3 digits in length Auto Attendant Response Auto Attendant will transfer the call to the corresponding extension The Auto Attendant will play the Zero Out OGM or perform what ever Zero Out action you have set The Auto Attendant will ring all the other extensions with the corre sponding distinctive ring The Auto Attendant will play its Ans OGM then allow the caller to to leave a message at the Auto Attendant The Auto Attendan
96. one To set up a private Centrex line at your telephone 1 Connect the desired private Centrex line to your telephone 2 Follow the instructions on page 19 for setting up private lines To assign a distinctive ring to your Centrex line 1 Follow the instructions for assigning distinctive rings which are found on page 13 To store a Centrex code into a memory location 1 Follow the instructions starting on page 45 for storing numbers into memory dial locations To pick up another station s ringing line 1 Dial the Centrex pickup code or press the memory button where you have stored the Centrex pickup code 2 Dial the Centrex phone number of the ringing station 94 Your EPIC telephone is ideal for use in a Centrex environment You can easily connect a private Centrex tele phone number to Line 2 3 or 4 at your phone The only telephone line that must be connected to the same telephone number on all phones in the system is Line 1 If you wish you may assign your Centrex line its own distinctive ringing tone so that you can eas ily differentiate calls ringing on your Centrex line from calls ringing on the other lines or on other nearby phones You may store your Centrex codes into memory locations and access them at the touch of a but ton This is much more convenient than dialing the appropriate Centrex feature code every time you wish to use a Centrex feature You can pick up another station
97. one for the first time the telephone automatically starts at the station assignment screen so you begin with step 3 Note One phone in the system must be set as Station 11 in order for all the system features such as shared directory dial to function Using Station Names If you wish you may also assign your station a name See page 57 Then people will see your station s name when you call them on the inter com Installing Your System Verifying Proper Installation The following procedure should be used at each telephone to verify proper instal lation Also use this procedure any time you are experiencing difficulty to test system configuration and identify possible system connection errors The phone must be connected to the AC power supply line 1 must be connected to the line 1 jack and the phone must have been assigned an intercom station number IMPORTANT If you ever have a problem with the installation or use of your EPIC System please check the following procedure before calling our toll free cus tomer support number for assistance 1 800 TMC 1638 First verify that line 1 is connected to the same telephone number at all the tele phones Do do this press the line 1 button at one of the telephones The line 1 LED should be green the speakerphone LED should be red and dial tone should be heard from the speaker Now go to each of the other stations and make sure that each line 1 LED is red Next make sur
98. onsi bilities regarding your TMC product There are no other express warranties TMC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above exclusions or limitations may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state 119 Index lt 32 33 46 47 gt 32 33 46 47 AA Dee OGM BA Hight OGM are AA Zero Dut CM 75 76 HA Delas 77 AA OGMS 8 80 81 Accessories v 102 103 Additional Auto Attendant OGMs 80 81 Fins SushemiQFF OM or AA 59 Answering System 58 91 Answering System Overview 58 Auto Attendant 72 89 Auto Attendant Overview 72 73 Auto Seize 12 Automatic Line Selection 12 Auxiliary Lines 2 3 19 93 BACK 62 Battery Operation 106 CALLER ID 32 33 49 Call Privacy 18 39 Call Timer 41 Centrex Auto Attendant 98 Centrex Console 96 97 Centrex Operation 94 99 Clock amp Calendar Setting 43 CONFERENCE 29 Conference Calling 29 Data Fax Jack 101 DELETE 25
99. ontains among other information the FCC registration number and ringer equivalence num ber REN for this equipment If requested this information must be provided to the telephone company The FCC requires that you connect your telephone to the telephone network through a modular telephone outlet or jack which must comply with FCC part 68 rules The modular telephone outlet or jack to which your EPIC telephone must be connected is a USOC RJ11C or RJ14C The Facility Interface Codes FIC for your EPIC telephone is 02LS2 which is a 2 wire Local Switched Access Loop start The REN is used to determine the quantity of devices which may be connected to the telephone line The REN for your EPIC telephone is 0 2 Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 To be certain of the number of devices that may be con nected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area If the terminal equipment EPIC telephone causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it
100. oot line cord 25 foot handset cord headset To order an accessory or get the name of the TMC Dealer nearest you call toll free 1 800 TMC 1638 Table of Contents Getting Staned os asarwa crake ea a a a E sete Reee wet ou ou i Location of CONUGIS scecviccecesedeasuesdaneaweesenedeedeeved xi Installing Your System sssaaanasanannnnnnnnnn nannan 1 9 Step 1 Identify Your Existing Wiring System 0000 1 Step 2 Plan Your Installation 0 0 020000 2 Step 3 Install Desk Table Top Phones 200000 eee 4 Step 4 Install Wall Mounted Phones 2 20200 eee ee 6 Assigning Station Numbers 0 000 e ee ce ee eee 8 Verifying Proper Installation 0 00400 0c2sefsesneewedtawedy newer ee 9 Setting Up Your System c lt cscceeevebece de ceesteesevasancee ees 10 19 Setting Up Your System ata Glance 2020 000 ee 10 Setting Automatic Line Selection 02 5 62560 e sees eee eee ene 12 Setting Distinctive Ringing 2 cc ete red eees bande edsa eee deeene 13 Setting Up Toll Restriction secc c505 bev iew eons bw eas wae Pee eo 14 Setting System Call Privacy On Off 2 2 62 ce eee 18 Setting Up Private Auxiliary and Unconnected Lines 19 Operating Your System 0 2c cece eee eee eee 20 43 Using the Desk Pedestal Wall Mount Bracket 20 Indicator Light Description sisesvcivsvetdaee ise erddeaweeyeaxad ed 21 Setting Ringer
101. or more stations but which is a different telephone number than the corresponding line at the other stations You can have up to one auxiliary Line 2 one auxiliary Line 3 and up to two auxiliary Line 4 s The Chart below shows an installation where a group of stations shares an auxiliary Line 3 This configuration is useful for workgroups within a company such as a sales department Note that in this example calls coming in on Lines 1 2 and 4 could be transferred to any station but calls coming in on Line 3 could only be transferred or taken off of hold by stations within their own group If this company would like to be able to transfer calls on the L3 AUX telephone number to a Station with the Shared Line 3 telephone number they would need to subscribe to a service such as Centrex from their local telephone company Station User s Line 1 Line 2 Line 3 Line 4 Number Name Tel 555 1883 _ Tel 555 2870 Tel 555 3847 Tel 555 8698 _ L3 AUX a L3 AUX 7 L3 AUX 1 IMPORTANT NOTE If you plan to connect any private or auxiliary lines to your system please refer to the worksheet on page 3 and use it as a guide as you connect the telephone lines to your Epic telephones Then you must set each line at each station so the system can know how the lines are con nected and function properly To do this go to each station and follow the instructions found on page 19 93 Centrex Operation Using Centrex With Your EPIC Teleph
102. out Action 00 000 eee 83 Using your System s All Transfer Feature with the Auto Attendant 84 Pressing to Leave a Message at the Auto Attendant 85 Repeating an Auto Attendant OGM 2020002000 8 86 Setting Night Message On Off by Line 0 0065 87 Transferring Direct to Voice Mail 00000 e eee 88 Summary of Auto Attendant Actions 2 20200 eee 89 Answering System Remote Operation 00 00 ccc tte 90 91 Setting your Remote Code cacesseuese cow Seba ee ees dhe Siew ans 90 Connecting with the Answering System 52000 eee eenee 91 Remote CommandS nec faced oe eG Soe Lee eee eee eee he 91 Expanding the Epic System 000 c eee eee 92 93 Standard Configuration oc ya25 eneiohe s a be aw oe naan ee we a rae we 92 PIV LINES 2aseexns deeeisdetecee suet Boeund ei seddneerdeeds 92 Auxiliary LINES site cect cranes arcnetse a a a a R a and dared nate a 93 Centrex Operation asssssnnnnnnnnnnnnnnnn nnana 94 99 Using Centrex with your EPIC Telephone 02 4250280085 94 Storing the Centrex Prefix cee eee 95 Setting up a Telephone as a Centrex Console 0 96 Setting a Telephone to Ring a Centrex Console 0004 97 Using Centrex Auto Attendant 2 eee eee 98 Storing the Dial Prefix kis west ae G we toa ae eae awe ae Ma aban bw ee 99 Table of Conten
103. perating problem Ship the product standard UPS or registered mail you must prepay all shipping costs to TMC Corporation Product Service Center 2540 Route 130 Unit 117 Cranbury NJ 08512 After repairing or replacing your TMC product we will ship it back to you at no cost to you What does this warranty not cover Customer instruction Your User s Guide provides information regarding operating instructions and user controls For additional information ask your dealer Installation and set up adjustments Your User s Guide provides information regarding instal lation instructions Please see your dealer for additional information Batteries defects resulting from accidents alterations unauthorized repair failure to follow instructions misuse neglect fire floods lightning and acts of God Product which has been modified or incorporated into other products 118 Additional Information Warranty Information Continued Product purchased or serviced outside the U S We do not warrant your TMC products to be compatible with any particular telephone equip ment or party line key telephone systems or more sophisticated customer premises switching systems Neither do we warrant your TMC products to function properly in all user environments since wiring and other factors can affect performance Limitations and Exclusions This warranty is the only one we offer for your TMC product and it sets forth all our resp
104. phone on the intercom its speakerphone activates and remains on allowing you to hear sounds in that room until you hang up To prevent sounds in your room from being transmitted to the room you are monitoring you must press MUTE on your phone Intercom Operation Naming Stations To Name a Station in Your Epic System At Station 11 1 5 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Station Naming appears in the display and then press ENTER The display will show the currently stored name for station 11 or indicate No Name if no name has yet been given to station 11 Press the soft key under CHANGE if you wish to store a new name for station 11 or press NEXT repeat edly until you see the station num ber that you want to name and then press CHANGE Use the dialpad numbers to enter the name for the desired station Press the soft key under SAVE Repeat steps 1 5 for any additional sta tions you wish to name Hara Station 17 NEW CALL PROGRAM CALLER ID DELETE DIAL O If you wish you may give a name to each of your Epic telephones so that people can see the names along with the station numbers when they place intercom calls For example you might name station 12 Mary and station 15 Conference Room The table below shows which dialpad numbers to press for all the different letters and sp
105. plifier You can use your headset to make or answer an outside call an intercom call or a page Simply press the HEADSET button instead of lifting the handset During a call you may switch back and forth between handset and headset and speak erphone as much as you like Note that whenever the HEADSET indicator is on you may hang up the handset without dis connecting your call Note We recommend that you use only the headset that TMC offers as an accessory for the Epic System model number HS 8200 which has been tested to function properly with your telephone You may purchase this headset from wherever you purchased your telephones or by calling TMC directly at 1 800 TMC 1638 Operating Your System Adjusting Your Telephone s Time and Date 1 Press PROGRAM The display will read Program If you subscribe to Caller ID service then the Date and Time is set automatically 2 Press the soft key under NEXT repeatedly until Time Date Set appears in the display and then press ENTER The display will show the currently set time 3 Press the soft key under CHANGE PRN CALERID o neme gt ney then enter the time as instructed in the display 4 Press the soft key under NEXT then press CHANGE to choose between AM or PM then press NEXT again Follow these same steps whenever you wish to adjust your system s clock The display will show the currently set date Note If you subscribe to caller ID
106. r of rings from 0 to 8 rings If iA Dela 0 rings you choose 0 the Auto Attendant will not ring at 1 ning all Many people prefer this setting since it pro are factory setting vides for a quiet office Note If you choose to set the Auto Attendant Pickup Delay to 0 you must be sure to leave the Toll Saver feature set to OFF see page 69 5 Press PROGRAM to exit T7 Answering System Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times If you wish you may change the Night Timer from its factory setting 1 Press PROGRAM The display will read Program Press the soft key under AHEH Press the soft key under HET repeatedly until Wight Timer lt appears in the display then press the soft key under EHTER Press the soft key under CHAHGE if you wish to change the Start of the Auto Attendant night timer then enter the desired start time as instructed in the display Press the soft key under CHAHGE if you wish to change the End of the Auto Attendant night timer then enter the desired start time as instructed in the display Press PROGRAM to exit BACK ENTER PROGRAM CALLER iD Your telephone is factory set to start its night timer at 5 00PM and end its night timer at 9 00AM This means that the Auto Attendant will play the AA Night OGM between 5 00PM and 9 0
107. r to be able to pick up other stations without the privacy having to be released first or having to be conferenced to the line Note There is always call privacy on intercom calls regardless of your system call privacy selection People at other stations cannot listen in to your intercom conversations Setting Up Your System Setting Up Private Auxiliary and Unconnected Lines To program 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Line Connections appears in the display and then press ENTER The display will show the current line connection setting for Line 2 3 Press the soft key under CHANGE repeatedly until the desired line connection setting for Line 2 is dis played The choices are L2 SHARED factory setting L2 PRIVATE L2 L2 AUX1 L2 UNCONNECTED 4 Press the soft key under NEXT to see the current setting for Line 3 and repeat steps 3 and 4 to change the settings for Lines 3 4 5 Press PROGRAM to exit While you must share the same Line 1 telephone number at all the stations you may choose to leave some lines unconnected at particular sta tions or to connect private or auxiliary lines to Lines 2 3 or 4 at particular stations SHARED This is the factory setting for all lines and is the setting you use if the particular line is connected at this station to the same telephone number as the corresponding line at the other stat
108. rd to the jack Then mount the telephone to the wall plate sliding it down firmly so that it locks securely in place 8 Verify Proper Installation IMPORTANT Please remember to perform the procedure on page 9 after you assign each station number to verify that each telephone is properly installed Installing Your System Assigning Station Numbers Each station must be assigned a different station number To assign a station a number 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT Station 77 The display will show the currently CHAHGE assigned station number PROGRAM CALLERID A DIAL NEW CALL 3 Press the soft key under CHANGE repeatedly until the desired station number is displayed Until a telephone is assigned a station number The choices are Station 11 through the telephone will not operate and the display Station 26 will read Station To assign this telephone a station number simply press the soft key under 4 Press PROGRAM to exit CHANGE repeatedly until the desired station number is displayed It is important to connect the telephone to the telephone lines before pressing CHANGE so that the phone can check other existing sta tions in the system and avoid offering you a duplicate station assignment You may follow the above steps at any time if you wish to change a telephone s station number Note If you are connecting your tele ph
109. re common in Centrex environments or in companies where clusters of telephones share common lines In addition you may wish to leave some lines unconnected at some stations If your installation has any of these requirements carefully fill out the worksheet on the following page and use it as a guide as you connect the telephone lines to your Epic telephones then follow the instructions on page 19 to properly set each line at each station Installation Worksheet Stn 11 Stn 12 Stn 13 Stn 14 Stn 15 Stn 16 Stn 17 Stn 18 Stn 19 Stn 20 Stn 21 Stn 22 Stn 23 Stn 24 Stn 25 Stn 26 User s Name or Telephone Location Mark each line at each station as either Shared Private Aux or Unconnected Refer to page 19 if you are not sure of the meaning of these terms Note that Line 1 must be Shared at all the stations meaning that Line 1 must be connected to the same telephone num ber at all the stations IMPORTANT If you have circled anything other than Shared on this worksheet then after installing your phones according to this work sheet you must follow the instructions on page 19 to set each phone as you have marked on this worksheet Line 1 Tel Ss hes iz YG EG amp g 0 JC Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unco
110. rently stored name or indicate No Name Press the soft key under CHANGE if you wish to store a new name and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number Press the soft key under SAVE The Shared Directory Dial feature allows you to store an additional 40 telephone numbers into memory at Station 11 and dial them from any phone in the system Note that you can enter hyphens in your num bers for easy reading as well as flashes and pauses see page 48 For a guide on using the dialpad to enter names please see page 57 If you would like to erase the shared directory numbers please follow the instructions found on page 49 To dial a shared directory number 1 While the phone is on hook and idle press the x button The display will read Shared Directory 2 Use the right and left arrow buttons below the display to view the shared directory entries Note The directory is organized alphabeti cally and you may jump to your desired entry or one close to it by pressing the cor responding dialpad number You can then use the right and left arrow buttons if need ed to view the entries starting at that point 3 When the desired entry is displayed you may dial it simply by lifting your handset or by pressing DIAL or SPEAKER or HEAD SET or by pressing a desired LINE button Note After you store a shared directory dial number at stat
111. rst call on hold before answering the incoming call or the first call will be disconnected You can switch between lines as much as you want during the course of a call Always remem ber to place your current call on hold before seiz ing another line or you will disconnect your cur rent call Operating Your System Conferencing Calls To conference two outside calls 1 Make or answer a call 2 Press HOLD 3 Make or answer a call on another line 4 When the second call is connected press the CONFERENCE button The lines are immediately confer enced 5 To end a conference call hang up Both parties will be disconnected OR You may press a LINE button if you wish to continue with the call on that line The party on the other line will be disconnected To conference another station while on an outside call 1 Place an intercom call to the desired station The outside call is automati cally placed on hold 2 After the person at the other station answers press the CONFERENCE button to create a conference call 3 To end the conference call hang up The person at the other station may remain connected to the outside call CONFERENCE The Conference button allows you to join two outside calls or another station to an outside call While having a conversation on one line you can make or answer a second call on another line then connect both lines together to create a conference call If you wi
112. ry 60 seconds if you have any new messages 1 Press PROGRAM The display will read Program 2 Press the soft key under AHS 3 Press the soft key under HEXT repeatedly until Hew Maa Beer appears in the display along with OGM cD o a gU the current setting oo oO 6 CO 4 Press the soft key under CHAHGE if you wish to change the New If you wish you may set your phone so that it Message Beep setting beeps once every 60 seconds when there are new messages in its answering system The choices are Hew Meg Beer iQFF factory setting 3 Beep 0H Hew Mes 5 Press PROGRAM to exit 71 Answering System Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview If you wish you may set this phone as an Auto Attendant for your system A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system Each Auto Attendant can answer only one line at a time so if you have a busy office you may wish to set one more phone as an Auto Attendant You can set up to 16 Auto Attendants in your system Please see page 79 for instructions if you wish to set more than one Auto Attendant Perform the following steps if you wish to set a phone as an Auto Attendant 1 Set the phone s answering system to AA see page 74 2 Record your Auto Attendant Day OGM Night OGM and Zero Out OGM see page 75 3 Set the night timer which w
113. ry Features isas ec Geky ne eb morra hE wad OS Se eee RW aad wed 44 Using Memory Dial lt 2ccaccieisceeaeedetiaddenvesang ache svcee te 45 Using Personal Directory Dial 22202605 20toeeteceendedagdsgbaw asad 46 Using Shared Directory Dial 12 sa ceaetdene se eebeee ee eewierv viga games 47 Special Memory Features 2 2 6 60 ee eee eee 48 intercom Operation sseisccscieeecendee esse eesteaveweenden se eee 50 57 Making Intercom Calls ov ccsedseee swans borne e Geese od wee ee 50 Answering Intercom Calls 620 6 s Oe tet ss pb eee See Re ee 51 Making Pages os col atte Screed g d ea Soe crainirdiune eats Seale Badd awed 52 Answering Pages sac daciGsaeetyenwee ded Perea deeewn gels awaswed 53 Selecting Intercom Ring Intercom Voice or Handsfree 54 Using Off Hook Voice Announce 0 eee 55 Monitoring a Room Using the Intercom 00002 eee eee 56 Naming Stations 2 cees eas aaa sake pew eee ong hoe oe h dare haw arene we 57 vii Table of Contents Answering System Setting Up and Operating Your Telephone s Answering System 58 71 Answering System Overview 65 05sec ee eee 58 Turning your Answering System On Off 0 000 e eee ee eee 59 Re ording Yor OGM araser energienet Peres ei t ETna wate caus 60 Reviewing Erasing or Changing your OGM aaessaaaasaaaa saaana 61 Listening to your Messages as esdvcnc Sinead aaan 62 Saving a Message as New 0 00 eee eects 63 Chan
114. s played automatically with no need to press the CALLER ID button To use Call waiting caller ID When you are on the line and another call comes in the display will automati cally display the caller ID information If you wish to answer that call use the FLASH button to toggle between the calls To use the NEW CALL Lamp When the NEW CALL lamp is lit solid this means that at least one new call has been added to the caller list since the Caller ID button was last pressed Note that the NEW CALL lamp will turn off as soon as you press the Caller ID button regardless of whether you view the new calls or not Note also that if you answer a call at your phone it will not light the NEW CALL lamp Press CALLER ID and the arrow buttons to view the caller list 9 26 2 48 PM George Smith 1 361 555 1538 SO PROGRAM CALLER ID DIAL NEW CALL O The Caller ID feature works in conjunction with Caller ID service which may be offered by your local telephone company is name and number and call waiting caller ID compatible and can store up to 50 of your most recent calls In order for this feature to work you must sub scribe to the Caller ID service from your local telephone company Name and number caller ID and call waiting caller ID may not be available in all areas that offer caller ID service and may cost more than basic number caller ID service Note that you must order Caller ID service sepa rately for each
115. s On Delayed Off 2 2c ee eee 22 Adjusting Volume Levels ou csc es ccweseedetven say eoee ede pened eda 23 Making a Tone Pulse Selection 02 0c ee 24 Making and Answering a Call 0 0 0 0 eee eee 25 Using Redial oie 0a Ge a baa tee hehe Sade eae eee eee eee a4 26 Using Holde s eee oo wns kines weiss cae nee BS a ae eee a ee eee 27 Using Another Line During a Conversation 00000 eee 28 Table of Contents Operating Your System Continued Conferencing CallS se iem saioa et a a eed ew ReeeN ee aA A a Riad 29 Transferring CallS scsacachagetievi teeny sawn foe nui taw tarase wiet 30 Using Caller D 2242 ch ri aea aane aye a a E E A ERS 32 Using Telephone Company Voice Mail 2220000005 34 Using Flashi ac rita at kate aa a ge eet era aie eee ee Sea aed 35 Using Mute sacs te yoda mie ew aii a aria E EE a E E aE we 36 Using Do Not Dist rb 2cc taseted odds tixdbenvesexcedsearabens 37 Using Line Reserve o febccdyerebardategeaadeeaaed pada de eee nes 38 Releasing Call Privacy ecg eke eee khakid gare we etd gO ad a slersine ae Sub e 39 Using Toll Restriction 6 v0 00ssineek Gay nee ehbs eek rakrakan dared 40 Using the Call Ver sisarena Se Sees dade e ee eee ees ote ead 41 Using a Headset with Your Epic Telephone 0 42 Adjusting Your Telephone s Time and Date 05 43 Memory Dialing isasi cisti i se oe dame een eee oe eae a seule He 44 49 Memo
116. s ringing line from any other telephone If you have set your phone as a Centrex console and you are being alerted by another station that its Centrex line is ringing you may pick up that line by dialing the Centrex pickup code followed by the Centrex telephone number of the station sending the ring Centrex Operation Storing the Centrex Prefix To store the Centrex prefix 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Centrex Prefix appears in the display then press ENTER The display will show the currently stored Centrex prefix or indicate XXXXXXX if none has been stored 3 Press the soft key under CHANGE then enter the desired Centrex pre fix up to seven digits 4 Press the soft key under SAVE 5 Press PROGRAM to exit If you wish you may store the Centrex prefix at your telephone The Centrex prefix is the part of the telephone that you DO NOT dial when you wish to reach another Centrex number in your system For example if your Centrex telephone number is 609 555 1380 and people in your office can reach you by dialing 1380 then your Centrex prefix is 609555 Entering your Centrex prefix is useful if you sub scribe to Caller ID service and would like the convenience of dialing other Centrex stations from your caller list When you dial a number from the caller list the telephone will dial it as it is shown i
117. se dialing mode you can store a temporary switch to tone dialing as part of a number you are storing in a memory location You may for example wish to dial a num ber in pulse followed by an access code in tone dialing To insert a switch to tone into a sequence you are storing press the TONE button All the following numbers in the sequence will automatically be dialed in tone mode 48 Memory Dialing Special Memory Features Continued Storing one of the last five numbers dialed into memory To store a redial number into memory follow the instructions for entering a number into memory except simply press REDIAL instead of manually dialing a number You may then press the soft key under SCROLL to scroll through the last five numbers dialed Press SAVE when the desired number is displayed Storing a Caller ID number into memory To store a caller ID number into memory first scroll through the caller ID list When the desired number is displayed press the location where you wish to store the number You may press a memory button or the button to store in your personal directory Or if you this phone is station 11 you may press the button to store in the shared directory The display will ask whether you wish to store the number Press the soft key under YES to store the number Predialing You may predial a call which allows you to casually enter a telephone number and check it in the display before it is dialed out T
118. sh to talk privately with one party during a conference call press HOLD to place both lines on hold and then press a LINE button to talk privately with the person on that line Press CONFERENCE to resume the conference call You may also use the conference feature to join another station to a call on an outside line The person at either EPIC telephone can leave the conference call by hanging up and the remain ing station will stay connected to the outside call Another way to conference another station to an outside call is to tell the person at the other sta tion to press the appropriate LINE button at their telephone Note that if System Call Privacy is ON you must first turn Call Privacy OFF by pressing the CONFERENCE button or the per son at the other station will not be able join the call by pressing their LINE button 29 Operating Your System Transferring an Outside Call to Another Station To transfer a call after first announcing it to the other sta tion 1 Place an intercom call to the desired station The outside call is automati cally placed on hold 2 Wait for an answer Announce that you are transferring the call 3 Press the TRANSFER button To transfer a call directly without first announcing it to the other station 1 Press the TRANSFER button 2 Dial the desired two digit station number to transfer the call to that station 30 TRANSFER Press TRANSFER to send a call to
119. side call by pressing time to cancel Do Not Disturb the desired flashing LINE button You may also place outside calls and intercom calls while your Do Not Disturb is activated 37 Operating Your System Using Line Reserve To reserve a line that is cur rently being used While the phone is on hook and idle 1 Press HOLD 2 Press the desired LINE button The line indicator will turn from red to orange To cancel Line Reserve 1 Press the LINE button again The line indicator will turn from orange back to red 38 Press HOLD then LINE 4 _ press the desired LINES LINE button to reserve a line LINE 2 currently in use LINE 1 The Line Reserve feature enables you to reserve a line that is currently in use This feature is especially useful in offices where the phones are in heavy use You are spared the trouble of con stantly monitoring your telephone while waiting for a free line To reserve a line that someone is using press HOLD then the desired LINE button As soon as that line becomes free your phone will alert you with a triple ring and that line will be reserved for your station If you do not go off hook within 15 seconds after you are alerted the line will become free again for others to use and your Line Reserve will also cancel automatically if you make or answer a call on another line Operating Your System Releasing Call Privacy To release call privacy during a
120. ss to that line at any time whether or not it is being used by a EPIC telephone Intercom Non EPIC telephones cannot use the intercom feature to communicate with EPIC telephones Using fax machines and computer modems You may connect computer modems or fax machines to any of your lines and the line indicators of the Epic telephones will light when these devices are using a line You may also connect fax machines and computer modems to Line 2 by connecting them to the data fax jacks Use of the data fax jack is discussed on the following page 100 Additional Information Using the Data Fax Jack To connect a modem or a fax machine to your Epic phone The data fax jack is found on the right side of your Epic phone 1 Simply plug your modem or fax machine into the data fax jack on the side of the telephone For added convenience you may connect modems or fax machines to the telephone line by plugging them into the data fax jacks which are found on the right side of the Epic tele phones Note that the data fax jack is connect ed to Line 2 Using the Network Services Button To activate a Network Service Use the NETWORK SERVICES button for easy access to Telephone Company 1 While the phone is on hook and idle press the NETWORK SERVICES button The display will read Network Services network services 2 Use the right and left arrow buttons below the display to view the Network Services li
121. st The NETWORK SERVICES button provides easy access to Telephone Company network 3 When the desired Network Service services All the needed feature codes are pre is displayed you may dial it simply programmed in the telephone by lifting your handset or pressing DIAL SPEAKER or the HEADSET button 101 Additional Information Using Optional External Feature Module External Feature Module set as a Music On Hold Adapter 1 Install External Feature Module 2 Follow the instructions to set it as a Music on Hold Adapter 3 Connect a radio or continuous loop recording to the Adapter External Feature Module set as an External Paging Adapter 1 Install External Feature Module 2 Follow the instructions to set it as a External Paging Adapter 3 Connect an amplifier and speaker to the Adapter 102 The Music on Hold Adapter enables you to eas ily provide music or a recorded message to callers on hold The External Paging Adapter allows you to con nect an amplifier and speaker to your EPIC sys tem This accessory is perfect for making announcements in warehouses outdoor loca tions or throughout an entire office Additional Information Using Optional External Feature Module Continued External Feature Module set as a Door Intercom Door Opener Adapter 1 Install External Feature Module 2 Follow the instructions to set it as a Door Intercom Adapter 3 Connect a door intercom speaker to the Adapter 4
122. t will transfer the call directly into the voice mail of the corresponding extension without first ringing the extension The Auto Attendant will play the corresponding Auto Attendant OGM The Auto Attendant will repeat the main menu The Auto Attendant will do a switchhook flash dial the corre sponding digits and then hang up in order to do a Centrex transfer Notes See Auto Attendant Overview page 73 See Choosing the Zero Out Action page 83 See Using your System s All Transfer Feature with the Auto Attendant page 84 See Pressing to Leave a Message at the Auto Attendant page 85 See Transferring Direct to Voice Mail page 88 See Using Additional Auto Attendant OGMs page 80 See Repeating an Auto Attendant OGM page 86 See Using Centrex Auto Attendant page 98 Answering System Remote Operation Setting your Remote Code To set your remote code Use the Remote Code to access your answering 1 Press PROGRAM system remotely The display will read Program 2 Press the soft key under AHS 3 Press the soft key under HEXT repeatedly until RermctLe Cole pokok appears in the display BACK CHANGE HEST PROGRAM NEW CALL 4 Press the soft key under CHAHGE if gt you wish to change the Remote Code of this telephone and then enter a 4 digit number Follow the instructions at left for setting
123. telephone will have no effect unless restrictions have been stored at that telephone See pages 14 17 Operating Your System Using the Call Timer To view the elapsed time dur ing your call Simply view the display which will auto matically display the elapsed time dur ing a call To restart the timer from zero Press the left arrow lt button which is found directly below the display To view the length of your pre vious five calls While the phone is on hook and idle press REDIAL The display will show the elapsed time of the previous call along with its time and date Note that you can use the right arrow button under the display to view the lengths of the previous five calls along with their times and dates The call timer automatically displays the elapsed time during your call PROGRAM NEW CALL lt DELETE O O Press the left arrow button at any time to restart the timer from zero Every call is automatically timed in minutes and seconds This feature is great for account billing and controlling long distance usage The minutes and seconds display appears auto matically showing the elapsed time of the call If you wish to begin counting the time from that instant press the left arrow button to restart the timer from zero 41 Operating Your System Using a Headset With Your EPIC Telephone To make and answer a call using the headset 1 Press the HEADSET button to acti vate
124. tendant message all phones in the system will ring with that particular distinc tive ring Your telephone is equipped with the ability to transfer calls to all phones with one of nine per sonal rings see Transferring an Outside Call to All Stations page 31 After hearing an Auto Attendant message if the caller dials 30 through 38 then all phones will ring with that particular distinctive ring This feature is very useful especially in a small business For example you might mention in your Auto Attendant message Dial 31 for Sales 32 for Customer Service 33 for Accounting When the caller dials the desired number all phones will ring but with that particular distinc tive ring so you know which department the caller is trying to reach Answering System Advanced Auto Attendant Features Pressing to Leave a Message at the Auto Attendant To allow users to press to leave a message at the auto attendant 1 Follow the instructions on page 75 for recording your Auto Attendant OGM Be sure to include a phrase such as To leave a message in the general mailbox please press the button 2 Whenever callers dial during the Auto Attendant OGM they will be able to leave a message at the Auto Attendant The Auto Attendant messages do not have any beep at the end and will not normally record any message However if the caller presses while listening to an Auto Attendant
125. the speaker phone turns on automatically and the number is dialed out You may lift the handset or press HEADSET to switch to a handset or headset call at any time 45 Memory Dialing Using Personal Directory Dial To store a personal directory dial number 1 Press PROGRAM The display will read Program 2 Press the soft key under MEM The display will read Select Location 3 Press the button The display will read Empty Location or indicate that your personal directory is full 4 Press the soft key under CHANGE if you wish to store a new number or press NEXT repeatedly until you see the previously stored entry you would like to change and then press CHANGE 5 Dial desired telephone number and then press NEXT The display will show the currently stored name or indicate No Name 6 Press the soft key under CHANGE if you wish to store a new name and then use the dialpad numbers and the soft keys to enter the name to go along with the telephone number 7 Press the soft key under SAVE 46 You may store up to 10 personal directory dial telephone numbers at your telephone Note that you can enter hyphens in your num bers for easy reading as well as flashes and pauses see page 48 For a guide on using the dialpad to enter names please see page 57 If you would like to erase the personal directory numbers stored in your phone please follow the instructions foun
126. tings 4 Press the soft key under ERASE The display will read Erasing Done 110 Additional Information Setting the Loop Voltage Detector To set your telephone s loop voltage detector 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER Press the soft key under NEXT repeatedly until Loop Detect appears in the display along with the current setting Press the soft key under CHANGE repeatedly until the desired loop detect setting is displayed The choices are Loop Detect 48V factory setting Loop Detect 24V 24 volts Loop Detect 12V Loop Detect OFF Press PROGRAM to exit Your Epic telephone will light up its line status indicators when a non EPIC telephone such as a fax machine modem or standard telephone is using a line Note If the line status indicators of your EPIC telephones do not function properly either failing to light up when a standard telephone uses a line or staying lit even though no telephone is using a line then the loop voltage detector set ting needs to be adjusted The factory setting of 48 volts is appropriate for most installations If this is not suitable try set ting your phone to 24 volts and if that does not work then set it to 12 volts You can also turn this feature OFF if you prefer If a line indicator at
127. to Attendant Pickup Delay setting So for example if you have set the Auto Attendant Pickup Delay to 0 rings because you want a quiet office you must keep the Toll Saver set to OFF 69 Answering System Setting Up and Operating Your Telephone s Answering System Setting Message Length To set Message Length 1 Press PROGRAM The display will read Programs 2 Press the soft key under AHS PROGRAM pia NEW CALL O O 6 BOO repeatedly until Hessage Length appears in the display and then prese the soit Key under ENTER This setting determines the maximum length of messages that callers can record at your phone The display will show the cumeni There are three possible settings Message Length setting UMLIMITED If you choose this setting callers 4 Press the soft key under CHANGE can record a message of any length up to the repeatedly until the desired available memory in your phone Message Length setting is dis played i MIHLITE Callers will be able to record a mes sage up to 1 minute long The choices are panera TN MITEN factory seting ANNC ONLY Callers will hear the OGM but will Lengthel MINUTE not be able to record a message LengathiaWHc ONLY 5 Press PROGRAM to exit 70 Answering System Setting Up and Operating Your Telephone s Answering System Setting New Message Beep On Off To set New Message Beep You may set your phone to On Off beep eve
128. ts Additional Information 00 000 eee 100 119 Using Other Telephones with your EPIC Telephone 100 Using the Data Fax Jack 2c 6j2cs25 00 einvenea ves yaewas baw eae eos 101 Using the Network Services Button 0 600 cee eee eee 101 Using Optional External Feature Module 2 22055 102 Setting Line Buttons to Auto Seize Speakerhone or Headset 104 Locking Station Assignments 5 cs 00 0otkav bese ava deadwds sexe es 105 Replacing Your Battery 2 d cc5eteeiedaverdeenveteeendse sede ees 106 Adjusting Held Call Reminder 225 000006 c cee eee eee eee 107 Adjusting Auto Hold Drop Time 02 06 cee ee 108 Adjusting Flash Length i c ice cei vox eayee asda ead oa Keane den ees 109 Erasing All Feature Settings sce vox neces dete end eubawe eh S Cake RS 110 Setting the Loop Voltage Detector 220055c eee eee 111 Troubleshooting Guide 2c ves hers dk Bee eat Gide de bd cae oan eae 112 PCC INOMMalon ccsctewedyxasotywcsid yan G ied oa ee hae ee awe 116 Wartamy InfQhmdlion as reges erae kanname e a a en EE a EN 118 Location of Controls Soft Keys PROGRAM Button pp 10 19 44 57 MSG Lamp p 34 NEW CALL Lamp pp 32 34 Answering System Buttons pp 58 73 ANSWERING SYSTEM Lo PLAY PAUSE FORWARD SKIP HA oA TRANSFER Button ee m ERASE LNE1 O PLAYBACK RECORD SCREEN INTERCOM O SPEED MEMO CONV CALLS CONFERENCE TRANSFER
129. ular station People will not be able to make any outgoing calls on any lines that are completely restricted at a station with the exception of the allowed numbers at that station and calls to 911 However they will still be able to receive incom ing calls on these lines take calls off hold and have full use of the intercom The ability to completely restrict lines is useful in an office where you only want people to make calls on certain lines at particular stations You may also wish to put one station in a public area such as a lobby and completely restrict all or most of its lines Setting Up Your System Setting Up Toll Restriction Continued To set the allowed numbers at a particular telephone 1 Press PROGRAM The display will read Program Press the soft key under NEXT repeatedly until Toll Restriction appears in the display and then press ENTER The display will read Enter Code Enter the 4 digit toll restriction access code which was set at Station 11 See page 14 You will hear a confirmation beep and the display will read Set Restricted Press the soft key under NEXT The display will read Set Allowed Press ENTER The display will show the currently stored Allowed 1 or indicate BES if there is no Allowed 1 yet stored Press the soft key under CHANGE if you wish to store a new Allowed 1 then dial desired allowed number up
130. umber for proper operation The remaining lines may or not be con nected to each station as you desire Standard Installation Your Epic telephones come factory set for a standard Shared installation which is also called square in telephone terminology This means that Line 1 is to be connected to the same Line 1 telephone number at all the stations Line 2 is to be connected to the same Line 2 telephone number at all the stations and so on for Lines 3 and 4 This is the desired setup for most installations and if this is how you will be con necting your Epic System you do not need to change any of the line connection settings in the telephones You need only connect the phones to the telephone lines and then follow the instructions on page 9 to be sure that you have con nected the telephone numbers in the same order to each station Installations with Private Lines Auxiliary Lines and Unconnected Lines You may wish to connect private lines to Lines 2 3 or 4 at some or all of your tele phones A private line is a telephone number that is connected to only one of the Epic telephones and is not shared with any other station You may also wish to connect auxiliary lines to Lines 2 3 or 4 at some of your telephones An auxiliary line is a telephone number that is shared by two or more stations but which is a different telephone number than the corresponding line at the other stations These sort of installation requirements a
131. ur Answering System On Off To turn your answering sys tem on off 1 Press PROGRAM The display will read Prora aa 2 Press the soft key under AHS The display will show the current Answering System setting 3 Press the soft key under CHAMGE repeatedly until the desired Answering System setting is dis played The choices are Ans Sastemi0FF factory setting emia Oh 4 Press PROGRAM to exit Note Some people want their Answering System fH on certain lines but GFF on the remaining lines To do this follow steps 1 2 above then press the soft key under HET repeatedly until Acivaricec Setting appears in the display then press the soft key under EMTER Press the soft key under HEST repeatedly until Ans Sus bra l ir appears in the display then press will read Ans Sas Li OM Press the soft key under GHAHIGE if you wish to change this setting to GFF then press HEST and CHAHGE to change the set ting for any of the other lines Follow the instructions at left to turn your answering system on or off PROGRAM NEW CALL 8o 806 OP You may turn your answering system ON or OFF at this telephone or you may set this phone as an Auto Attendant for the system CFF Use this setting at any phone that you want its answering system to be completely off This telephone s answering system will not answer any incoming calls or calls that are transferred to it from other extensions in th
132. ust press the desired LINE button before lifting the handset 12 Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Distinctive Ring appears in the display and then press ENTER The display will show the distinctive ring setting for Line 1 3 Press the soft key under CHANGE repeatedly until the desired distinc tive ring setting for Line 1is dis played The choices are L1 RING SOUND 1 factory set ting through RING SOUND 8 4 Press the soft key under NEXT to see the current setting for Line 2 and repeat steps 3 and 4 to change the settings for Lines 2 4 5 Press PROGRAM to exit Note At any time when you have a particular distinctive ring setting dis played you may press the soft key under HEAR to hear an example of that distinctive ring All lines are initially set to ring with Ring Sound 1 If you prefer you may assign each outside line one of seven other distinctive ringer tones This feature is usually used in one of four ways 1 You may want to assign one of your lines its own ring tone and leave the other lines set at the default ring For example if line 3 were a private line at your telephone you may assign it a dis tinctive ring so you could easily recognize calls ringing on your private line 2 Or you may want to assi
133. work interface This way there will be one unfiltered line going directly to your DSL modem and there will be one DSL filter with the entire TMC sytem behind this fil ter Please contact your DSL service provider or installer for details about obtaining and installing a DSL splitter Getting Started This page intentionally left blank Optional Accessories External Feature Module Model number 800 EFM The External Feature Module is an exciting addition to the EPIC System It offers ONE of the following fea tures which you decide by setting switches on the mod ule itself If you ever need more than one feature you can add additional Feature Modules to your system Each External Feature Module offers ONE of the following features Music On Hold Adapter Enables you to hook up your radio or a continuous loop recorded message to the system to pro vide professional music or a recorded message to callers on hold External Paging Adapter Allows the connection of an external amplifier and speaker to the system for paging from any EPIC telephone Perfect for warehouses outdoors or for making announcements throughout an entire office Door Intercom Door Opener Adapter Enables you to connect a door intercom speaker to the system Also enables you to connect a magnetic door strike which can be opened from any station Perfect for warehouses front doors or unattended entrances Other Optional Accessories 25 f
134. worksheet Worksheet Enter the restricted numbers exactly as you would dial them You can set as many as five restricted numbers out Each restriction can be up at each telephone to 6 digits long 1st Restriction eek el 2nd Restriction 3rd Restriction 4th Restriction 5th Restriction 15 Setting Up Your System Setting Up Toll Restriction Continued To completely restrict specific lines at a telephone 1 Press PROGRAM The display will read Program 2 Press the soft key under NEXT repeatedly until Toll Restriction appears in the display and then press ENTER The display will read Enter Code 3 Enter the 4 digit toll restriction access code which was set at Station 11 See page 14 You will hear a confirmation beep and the display will read Set Restricted 4 Press the soft key under NEXT repeatedly until Line Restriction appears in the display and then press ENTER 5 Press the soft key under CHANGE repeatedly until the desired Line 1 Restriction setting is displayed The choices are L1 NORMAL factory setting L1 RESTRICTED 6 Press the soft key under NEXT to see the current setting for Line 2 and repeat steps 5 and 6 to change the settings for Lines 2 4 7 Press PROGRAM to exit 16 In addition to setting specific restrictions at a par ticular phone See preceding page you may completely restrict any or all of the lines at a par tic
135. xpressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guar antee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equip ment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Automatic Dialers When programming emergency numbers and or making test calls to emergency numbers Remain on the
136. y additional Auto Attendant OGMs you wish to record 80 Answering System Advanced Auto Attendant Features Setting Separate Auto Attendant OGMs for Different Lines To set separate Auto Attendant OGMs for different lines 1 Press PROGRAM The display will read PS Shae 2 Press the soft key under AH Si Fidvaerced Setting appears in the display and then press the soft key under ENTER The display will read AR OGM 2 8 Se Le The display will read AR kes Line The display will show the current OGM setting for Line 1 6 Press the soft key under CHAHGE if you wish to change the OGM setting for Line 1 The choices are factory setting through 2 Or OFF see the current OGM setting for Line 2 and repeat steps 6 and 7 to change the OGM settings for Lines 2 4 8 Press PROGRAM to exit You may easily assign separate OGMs to different lines AA bes Loire BACE ENTER HENT PROGRAM pia NEW CALL E o BOO You may wish to have a separate Auto Attendant OGM for one or more of your lines While the phone is preset to play the AA Day OGM on all lines you may choose your OGM on a per line basis and you may even have a different OGM for each line This feature is useful if you have multiple busi nesses sharing one system or if you have busi ness and personal lines sharing the same sys tem In order to use this feature first follow the instructions on the prev
137. you wish to select STUTTER This will activate the stutter dial tone detector Operating Your System Using Flash 1 Press FLASH instead of the switch CONFERENCE hook when using custom calling services or when activating certain Press FLASH to access Centrex or PBX features custom calling services such as Call Waiting Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3 Way Calling or to activate certain PBX or Centrex features You may be required to press other buttons before or after you press FLASH Refer to the custom calling instructions provided by your local telephone company or to the operating instructions provided with your PBX You can store a switchhook flash into a memory location When you store a flash it is represent ed in the display by a small f See page 48 Note The initial factory set flash length is 700 milliseconds which is appropriate for most installations However you can adjust the flash length to make it longer or shorter See page 109 35 Operating Your System Using Mute To turn mute on off during a call 1 Press MUTE The MUTE indicator turns ON 2 Press MUTE again to cancel MUTE The MUTE indicator turns OFF 36 Press MUTE to turn off your microphone so you cannot be heard HEADSET SPEAKER The Mute feature allows you to turn off your tele phone s microphone so that the other party can
138. your EPIC telephone stays lit because there is no telephone line connected and you wish to turn it off do not use this feature Instead refer to page 19 and set this unconnect ed line at this station to UNCONNECTED 111 Additional Information Troubleshooting Guide If you are having difficulty with your EPIC telephone DO NOT RETURN IT You may find your problem and solution listed below If not call TMC s toll free customer support line at 1 800 TMC 1638 and an expert will walk you through your problem You may also use this toll free line if you ever have a question that is not answered in your User s Guide The telephone does not work Check all connections and make sure that they are secure and you do not get dial tone ly in place See pages 4 7 Make sure that the AC adapter is plugged into a jack not controlled by a wall switch Make sure that there is a station number assigned to the telephone See page 8 If possible check your jack wiring by testing a non system phone at the jack in question If this standard telephone does not work then local telephone company lines or your own wiring may be causing the problem Be sure to use the line cords that came with your TMC tele phone If the supplied line cords are too short you may pur chase 25 twisted pair line cords from TMC See page v If you are still having difficulty resetting the telephone may help See Resetting Procedure at the end of this guide Th

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