3CX Cloud Server Manual
Contents
1. Snom 820 New phone device Provisioning Provisioning ensures the phone settings are centrally retrieved this limits the amount of time spent and information needed to be configured on each phone MAC Address 0015654EF431 Model Yealink T19 v Phone Web Page Password sane 7 k Phone Display Language Select Interface cloud 3cx test ka Select Provisioning Method 3C8 Session Border Controller w ne Click for more info http www ice con blogdocs provisioning a remote extension IP Address of 3C Session Border Controller 10 172 0 158 7 Fot 5060 Codec Priority Configure the priority of the codecs in this phone Preferred Codec PEMU w Second Preferred Codec PEMA w Third Preferred Coder Gr 22 w 5 Go to the Phone Provisioning tab to ensure that all the settings are correct Click on the Select Interface drop down and confirm that the pre selected interface is correct The IP and Port of the Session Border Controller will be automatically populated 6 Click OK 3CX Phone System will instruct the Phone to provision It may take around 5 10 minutes for the phone to provision After you will see the phone registered in the Phones node Provisioning snom Phones 1 Power up the snom Phones at the clients site The snom phone will send a Plug and Play Notification Phones Reboot Launch Phone Interface Reprovision Phones Reset amp Reprovision id Add Extension ia Assign to existing extension2. In the Back up Phone System section select the Tenants that you want to backup from the list and also any additional backup options such as Voice prompts Voice mails Call recordings Call History and Phone Firmware files You can press the Select all button next in each tenant row to bulk select all options Click Next SCX Cloud Server Backup Select Backup Destination Folder Choose a destination folder where the backups will be stored fou can create a new folder or Use an existing folder to store the backups All backups will be archived and stored in this folder Location C Users4dministrator Desktop 30e Backups Cloud Backup 5 After selecting your backup options click on Browse to choose the destination directory where all the 3CX tenant backups will be saved Press Next to start the backup Curent actor Creating backup fort Stawu Database Ol petalicnes Backup profile Custom 2 Backup WA HOL Backup IYA 777 Waie License nformation Checking the backup fie Updating Phone Devices Backup database finited Status Fide Operations Saving Wallboard setings Saving ALA Tunnelin Saving 2cxLogger ini Saving call history ap OB File validating Backup Fie Backup files finshed Starting Backup ti Cheching zip hle for errors PASS Checking backup coneris for engs PASS Operation Successtul Data has been successtully backed up Star
3. Firewall Configuration Each tenant has its own dedicated set of ports that are used by 3CX Phone System You will need to open the following ports for 3CX Cloud Server on the system Common Ports for all tenants Website Port 80 amp 443 Media Server From 55 000 65 000 UDP Only Note If your firewall facing the internet is directly the Windows Firewall you need to do nothing because the 3CX Cloud Installation opens all required ports on the target server Alternatively you will need to open and port forward the below mentioned ports on your firewall For Each tenant 3CX Phone System uses specific ports for different services 1000 ports are allocated for each tenant Tenant 1 starts from 5000 5999 tenant 2 from 6000 6999 tenant 3 from 7000 7999 etc Tenant 1 Tenant 1 will use the following ports from the range 5000 to 5999 HTTP access for all Web sites 80 or 443 https cloud7 3cx com t1 management Phone System SIP Port TCP and UDP 5060 Phone System Secure SIP Port TCP 5061 3CX Tunnel Service TCP and UDP 5090 Tenant 2 Tenant 2 has the exact same ports but in the range 6000 to 6999 HTTP access for all Web sites 80 or 443 https cloud7 3cx com t2 management Phone System SIP Port 6060 Phone System Secure SIP Port 6061 3CX Tunnel Service 6090 Additional Tenants Additional tenants will follow the exact same pattern as Tenant 2 but starting at the following range Tenant 3 7000 fe SCs Installin
4. Reject Edit Template Upgrade Firmware Phone Model and Firmware Yersion Name User ID User Password PIN IP of Phone MAC Address SBC snom snom820 8 7 3 25 new new new new 10 172 0 190 via SBC 10 172 0 158 5060 0004134020BE SBC snom snom821 8 7 3 25 new new new new 10 172 0 210 via SBC 10 172 0 158 5060 0004134807A0 SBC Yealink SIP T38G 38 70 0 198 new new new new 10 172 0 140 5059 via SBC 10 172 0 158 00156527C7D0 SBC Yealink SIP T32G 32 70 0 180 new new new new 10 172 0 55 5059 via SBC 10 172 0 158 5 00156521D09F SBC Yealink SIP T28P 2 71 0 168 new new new new 10 172 0 101 5059 via SBC 10 172 0 158 0015651C4B6E BC Y s 9g 0 172 0 74 5059 via SB 0 172 0 158 iI U S ean D UU a PP wlece a SBC Yealink T19D 31 71 0 40 Maid Ester 10 172 0 78 5059 via SBC 10 172 0 158 5 0015654EF431 SBC Yealink SIP 132G 32 70 0 198 PAASA 10 172 0 56 5059 via SBC 10 172 0 158 5 00156521D06D SBC snom300 8 7 3 25 Assign to existing extension ii om 10 172 0 129 2051 via SBC 10 172 0 158 5060 0004133D734E 4 Access the 3CX Tenant s Management console and navigate to the Phones node Select the Yealink Phone entry and right click to add an extension or assign an existing extension Phones we Edit Extension settings and click OK or Apply to save changes General Voce Mal Formada ues Phone Poviionna SCxPhone Other Options Offce Hows Schedulng Fah
5. Copy to Paste shortcut ge Mowe to PA Delete 5r UAn older Ei Rename Clipboard rganize e Properties P T id F SCE Backups vw harnie Date modified Tr Favorites By Desktop W Downloads 4 Recent places 9NDandCoLtd zip Ub Audiovisual zip Lib Azure T20zip Lib DanceCornpary zip lab ti Zip t2 Zip Ub t3 zip idh tA zip Lib zip TE Zip Lib tFzip 11772014 SA AM 1 21 2014 342 PM 1 30 2014 BOT AM 1 27 2014 609 PM pE This PC saa hiie 7 PE Dh fio Pii Oka Rot ero irar 2014 2 29 PI hs Network ef2fe014 2 36PM a iy heer 014 id Pi rj i cin repai A TR ph fff 20 n Zi wr 2 2 2014 2 39 Ph Oper Search SCX Backups Type a HA Select all Select none DF Invert selection Compressed zipp pompres ampres Lompres OF pres Lampre el aa p Pes Lompres ompreis Compres sed Zipp sed Ipp sed tippe sed Zipp sed Zipp sec zipp sed ipp sed Tippa oe et sed zip E i o Compressed ipp Cize 2 726 KE 63 574 KB 14 234 EB 1 S17 KB 6 296 KB 6 269 KB 1235 KE 6 526 KB 102 713 KE 102 986 KE 173 770 KE SCH Cloud Server Restore Map Backup files to Installed Tenants 3C Cloud Restore Manager dedected that 7 tenants are currently installed Select which backup should be restored to which Tenant Click on the Backup File dropdown to select the app
6. Filter Status Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Registered idle Running the Central Console To access the 3CX Central Administrator Console Extension 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 server Wlan Recycle Bin CX Claud server B 3C Phones User Status Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Available Name Maria Greera Mark Richardson Kelly Gardner Mark Antony John Morgan Kimberly Wenson Eva Ressler George Taylor Veron Veron Al Pachino Tony Budson Ken Men Tony Taylor Joey Osbom Sherman Barron Tom Jones Johan Rengando David Rays Larry Croft Bag Gammon 1 Click on the 3CX Cloud Server Management Console shortcut on your Desktop which is created when you install the first tenant 3OCX Language English User Hame Sysadmin Password 2014 Copyright 30 Ltd 2 Select your Language and type in the Username and password for the Syste
7. Status ag Extension Status Tunnel options pois system Extensions Status Specity the password to be used for 30 Tunnel connections from 38 SIP Proxy Manager 304Phone for wi a 3C Phone Clients port ems Remote Connections il af Server Activity Lag Local IP 101720179 p ie od Server Event Log iia 2 Ah E Tunnel Listening port H 4 Extensions Hat VoIP PSTN Gateways Fae YolP Providers cee Inbound Rules E e4 Bridges Et Outbound Rules EA Digital Receptionist HA Ring Groups H Call Queues J Fas Machines Fax Server ay Company Pho Sa Network Enter a password for all 3CX Tunnel Connections You will need this later for the SBC Select the Tunnel Network Listening interface from the dropdown Default interface is pre selected Take a note of the tunnel listening port If you restore a backup from a standard 3CX Phone System Installation onto a cloud tenant you might need to change the port depending on which tenant you are restoring the backup for Once you have installed a Tenant instance of 3CX Cloud Server and configured it correctly as per the previous chapter you are now ready to deploy the IP Phones at the customer site Firewall Configuration Ensure that you have correctly configured the ports on your firewall to allow this tenant to function You will need to create the appropriate port mappings as explained in the installation chapter 3CX Session Border Controll
8. gt Provisioning gt Profile Rule and enter the following url http PubliclPofPBX tenantname provisioning ProvSubDir MA xml Provisioning link for Cisco 7940 7960 phones Cisco 7940 and 7960 phones require a TF TP server If the remote client site has a DHCP that supports option 66 create an option 66 rule and specify the IP Address of your TFTP server Place the generated cisco files in the root of the TFTP and restart the phone If DHCP option 66 is not available enter the TFTP server manually in the GUI of the phone 3CX Cloud Server has a central management console that allows you to quickly change settings in any of the tenants installed on the system Admin Maintenance H File 2 e Add View Settings Links Help 3 Extension status of Server Activity Log 4g Add Extension igi Add PSTN Gateway t Add VOIP Provider Wizard Create Outbound Rule 4p Create DID 7 0 0 A A A E 3CX 3CX Phone System Ports Trunks Status 3 Extension Status 4J System Extensions Status i 3CXPhone Clients i Remote Connections lt 7 Phones wf Server Activity Log f Server Event Log a Services status lt 7 Extensions 6 VoIP Providers 4 Inbound Rules lt 2 Bridges OutBound Rules 3 Digital Receptionist 28 Ring Groups ote Call Queues 3 Fax Machines Ae Settings 3CX Phone System Updates bo Links Help A lt OOOOOO0OO0OO0OO0OO0O0O0O0O0O0O0O0O0O0O Extension Status Disconnect Call ney Show
9. hosted PBX Full virtualization of Phone System and Data Licensing Full licenses Time based licenses Purchasing 3CX Phone System Cloud Server Activating Your 3CX Phone System Cloud Server License 2 Getting Started system Requirements Firewall Configuration Common Ports for all tenants For Each tenant Tenant 1 Tenant 2 Additional Tenants 3 Installing 3CX Cloud Server Introduction Installing the first tenant 4 Installing Additional Tenants Introduction Installing Another Tenant 5 Configuring a Tenant instance for a Customer Introduction Create Extensions Create a Dedicated SIP Trunk Create an Administrator for the Tenant Optional Create a limited access user Configure the 3CX Tunnel 6 Deploying A Configuration for Customers Introduction Firewall Configuration 3CX Session Border Controller Installing 3CX Session Border Controller for Windows Installing 3CX Session Border Controller for Raspberry Pi Part 1 Raspberry Pi Preparation and 3CX SBC Installation Part 2 Configuring 3CX SBC 7 Preparing the IP Phones Introduction Provisioning Yealink Phones Provisioning snom Phones Provisioning Cisco SPA Phones 8 The Central Management Console Introduction Running the Central Console 9 Backing up all tenants Introduction Running the Backup Restoring a Backup or a whole Cloud Server Performing a Backup or Restore via Command Line Backup via Command line Restore via Command line 10 Updating 3CX Cloud Server via Service P
10. name to proceed The 3CX Phone System Cloud Server System Requirements will be displayed please make sure that you read them and that your system configuration complies with them Select Next to continue and press Next again in the next screen after you read the last part of System Requirements Read the End User Licence Agreement accept the terms and continue the setup Select Installation Folder This is the Folder where this tenant will be installed 3CX This tenant will be installed in the Following location The Application directory path cannot be changed and will default to Program files Folder E Program Filesi3C PhoneSystem t1 E Browse 3 Phone System Setup 6 The Installation Folder dialog will be displayed for the first tenant This will contain the Tenant name in the Application Folder Path This cannot be changed 7 Type in your Company Name we used Cloud Services in the example and insert your external FQDN in the appropriate field Also fill in the Certificate password that will be used for HTTPS 3CX Cloud Server Setup will automatically generate self signed certificates using Open SSL Please make sure that both your FQDN s are resolvable Configure HTTPS f Please enter the Following information to setup webistes using HTTPS 3CX Company Name Enter your company name The company name has no relation to the tenant or client company name IF you Cloud Servi are a hosting company then yo
11. 3CX Phone System Cloud Server Administration Manual 3CX Copyright 2013 2014 3CX Ltd http www 3cx com E mail info 3cx com Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of 3CX Ltd 3CX Phone System Cloud Server is a copyright of 3CX Ltd 3CX is a registered trademark and 3CX Phone System Cloud Server and the 3CX logo are trademarks of 3CX Ltd in Europe the United States and other countries Version 1 Last updated 4th February 2014 Table of Contents 1 Introduction What is 3CX Phone System Cloud Server How it works Special Hosting Edition Features Manage all 3CX instances from a central console Backup all 3CX Phone System instances with the Backup Tool Full VMware and Hyper V compatibility Easily configure a new 3CX Phone System instance Allow companies to manage user settings with granular user access Easy remote provisioning Eliminate firewall and bandwidth issues with inbuilt Session Border Controller Why 3CX Phone System Cloud Server over other hosted solutions Built for Windows Server 2012 Retain Control of YOUR Customers Customers Prefer to Deal with their Trusted Resellers Retain Support Revenue of Your Customer Offer a full featured
12. S Reject Edit Template Uporad Phone Model and Firrnware ersion User ID MAC Address SBC snom snom300 7 3 25 00041330 734E SBC Yealink SIP T28P 2 71 0_ 168 0015651 C4B6E SBC Yealink SIP T38G 36 70 0 198 0015652 7E672 SBC Yealink SIP T32G 32 70 0 198 0017156521006 2 Access the 3CX Tenant s Management console and navigate to the Phones node Select the snom Phone entry and right click to add an extension or assign an existing extension 3 Go to the Phone Provisioning tab to ensure that all the settings are correct Click on the Select Interface drop down and confirm that the pre selected interface is correct The IP and Port of the Session Border Controller will be automatically populated 4 Click OK 3CX Phone System will instruct the Phone to provision 5 Access the remote site and open the web interface of the snom Phone inom 300 gt 10172 0 129 certificates_unknown_certs Atm HTTP Password not set Certificates Operation Home Unknown Certificates Server Certificates Certificate Authorities Directory Setup Preferences Speed Dial TLS Server Authentication PONEHON IENE AN By default snom phones do not authenticate server identities in secure connections Identity 1 TLS Those connections are vulnarable to man in the middle attacks You may enable Identity 2 the feature but be aware that due to security concerns you can only disable the feature pii WIth a factory reset Please ref
13. Shared park extension 3 Not Registered Shared park extension 4 Not Registered Shared park extension 5 Not Registered Shared park extension 6 Not Registered Shared park extension 7 Not Registered Shared park extension 8 Not Registered Shared park extension 9 Ports Trunks Status Extension Status Q System Extensions Status G Extensions VoIP PSTN Gateways VoIP Providers H A Settings H O 3CX Phone System Updates H A Links H 9 Help 2 Log into the Central Management Console Then click on Maintenance at the top menu options and select Backup and Restore Welcome to the 3C4 Cloud Server Backup and Restore Manager Select which operation pou would like to pertorm You can choose to take a complete backup of SC Cloud Server or restore one or more tenants Backup 3C Cloud Server O Restore 3C Cloud Server 3 After you launch the Backup and Restore tool you will see 2 options o Backup 3CX Cloud Server o Restore 3CX Cloud Server Select Backup 3CX Cloud Server 4 SCX Cloud Server Backup Select which tenant s to Backup Select the checkboxes on the left to choose which tenants you want to backup Also choose whether you want to include Audio Prompts Yorcemails Recordings Call history or Firmwares fudo Voice Call Prompts EE pa History Firmware i _ Setect al 2 We SS Select al js Oom a m Mw A s ta Eee a _mwm m wm A
14. a NAT Where the local interface is a local IP Address Choose the appropriate option In this example we will assume that 3CX Cloud Server is installed behind a NAT Hl 3CX session Border Controller Setup x Network Configuration Setup Configure Network Setup For 308 SBC to work with 308 behind a WAT 3 4 Enter PublicfExternal IF or FORM of 3C PBS Mote IF FODN does not resolve service will mot start loud Scx test Enter LocalfInternal IF Address of 3 PBs 10 172 0 179 3 PEX SIP Port Default 5060 hooo 3CX Tunnel Port Default 5090 hooo o Enter a name For this connection BCX SBC Enter 3 Tunnel Password 308 Management Console Settings gt Network gt 3C Tunnel tab gt Password Tunnel Password 3 Session Border Controller Setup Cancel lt Back 3 To configure 3CX SBC for Windows you will need to have the following information available a Public IP address or FQDN of the 3CX Server site b Internal IP address of the 3CX Server If Server is not behind a NAT this step is skipped c The 3CX Phone System tenant Tunnel Port d The 3CX Phone System tenant SIP Port e The 3CX Phone System tenant Tunnel Password Chapter 5 Tunnel Section 4 Installation will proceed and the service will start To access the configuration file and the logs click on the Start Menu gt 3CXSBC Config and logs Shortcut Installing 3CX Session Border Controller for Raspberry Pi e When you buy the raspberry Pi device make
15. ack Updates Introduction 11 Uninstallation Introduction What is 3CX Phone System Cloud Server Cloud based PBX demand is growing Outsourced PBX is attractive to smaller customers but comes with a price Existing Cloud PBXs have a basic feature set and the companies providing them will take control of YOUR customers and make you dependent on their Quality Control and Support procedures This is a recipe for disaster 3CX Phone System Cloud Server is a special version of 3CX Phone System designed to allow companies to host 3CX Phone System for customers and retain FULL control of data and quality How it works 3CX Phone System Cloud Server allows you to host up to 50 separate 3CX Phone System instances on one Windows Server 2012 machine Each instance is entirely separate from the other and allows you to completely separate configurations and resources between customers Company 1 eer esi Company 3 ee Company 4 By hosting 50 instances on one Windows Server machine you can avoid having to license amp manage individual Windows instances saving greatly on licensing management and hardware costs Connect each instance to its own dedicated SIP trunk or Gateway port and keep call billing perfectly separated for each customer As a reseller maintain close customer contact for PBX services but outsource telecom call costs and billing to your SIP trunk provider of choice As a SIP trunk provider enjoy econ
16. aled down basic PBX you can offer customers a full virtualized 3CX Phone System instance together with the advanced feature set that 3CX is known for Advanced PBX features unified communications and broad client support fully virtualized and controlled per customer Full virtualization of Phone System and Data 3CX Cloud Server actually runs forty fully virtualized and separated instances of 3CX Phone system That means that any applications run by one customer will never affect the 3CX Phone System run by other customers Data is fully separated and allows you to meet strict privacy and reporting requirements Licensing 3CX Partners can license each tenant individually depending on the requirements of the customer i e number of simultaneous calls whether customer requires PRO edition or not and so on Licenses for 3CX Phone System Cloud Server are available in two types Full licenses Customers can buy a full 3CX Phone System license that can be activated either on 3CX Cloud server or on site This is the most economical way to license 3CX Phone System Time based licenses lt This feature is not available yet gt Customers that prefer to pay per month or per 6 months can opt for time based licenses These licenses can ONLY be activated on 3CX Phone System Cloud Server Time based licenses include maintenance but are more expensive in the long run However they allow partners to license 3CX Phone System for short period of times
17. and reduce the risk when entering into contracts with customers Purchasing 3CX Phone System Cloud Server 3CX Cloud Server is provided free of cost Every tenant needs a valid 3CX Phone System licence For 3CX Phone System pricing information visit http www 3cx com ordering pricing Activating Your 3CX Phone System Cloud Server License Once you have purchased a license you can activate it as follows Step 1 Login as Super Administrator in the main management console Step 2 Click on Activate top middle section of the screen or select the System node gt License Activation and paste in your License key System Requirements To run 3CX Phone System Cloud Server the following Software and Hardware specifications are required Software Requirements 1 Windows Server 2008 R2 64 Bit or Windows Server 2012 64 Bit IMPORTANT Server core editions are NOT supported Microsoft NET Framework 4 5 Internet Information Services VMware ESX and Hyper V environments are fully supported No DNS OR DHCP server installed on this machine This machine must be dedicated to 3CX Phone System Cloud Server 7 Each tenant cannot have more than 32 simultaneous calls St a ee NS Minimum Hardware requirements 1 Intel Xeon CPU E5505 2 00 GHz 2 00 GHz 2 processors or higher Memory 12 GB or higher Total memory footprint per 3CX Phone System tenant is 300 500 MB of memory 3 Hard disk SATA 100GB or higher 4 Network card 1Gbit 10Gbit
18. ccess the web interface of the SIP Phone on the client site and depending on the type of phone used you will need to configure the provisioning url in each phone Since each phone has a specific URL format samples are provided below for the HTTP URL format used by the most popular 3CX supported phones Provisioning Popular 3CX Supported Phones The provisioning URL can be achieved by accessing the 3CX Management console navigate to Settings gt Phone Provisioning gt General Tab Phone Provisioning ue Phone Provisioning General Templates IF Phone Firmware Provisioning Network Configuration Specity your External Public IP Address and InternalLocal IP Address in the section below These IP Addresses will be sent to remote 3CsPhones via provisioning E sternal Public IP Address cloud dcs best 2 Provisioning UAL ts https cloud dcs test tb provisionings Fxbisivged aoiz st br an 7 ee my tkr SE Aerenea Td Ka orea Time Settings Configure the tine zone The External Provisioning URL is visible and needs to be used and formatted for each phone The following notation will be used to describe the provisioning URL PubliclPofPBX should be replaced with the public IP or FQDN of the 3CX Cloud Server Tenantname should be replaced with the tenant friendly name ProvSubDir variable should be replaced with the Provisioning Sub Directory folder name Provisioning link for Cisco SPA phones Click on Admin Logon gt Advanced
19. er The 3CX Session Border Controller will bundle all SIP traffic over a single TCP port In addition 3CX SBC will allow you to easily provision remote IP Phones 3CX SBC establishes a virtual VPN and adds a layer of security between the remote site and the hosted 3CX Phone System instance by encrypting all traffic 3CX Session Border Controller is available for Windows or as a Raspberry Pi Linux Debian Version If the customer has an existing Windows Server or Desktop that is always on you can choose to use the 3CX SBC for Windows Alternatively you can preload it on a dedicated Raspberry PI device Installing 3CX Session Border Controller for Windows To install 3CX Session Border Controller for Windows 1 Download 3CX SBC here Te ICA Session Border Controller setup x Select SBEC Network mode 3C SBC Networking options 3C0X 3 Session Border Controller needs to know khe current network topology of the 30 Phone System you wank bo connect to Select From the below options the appropriate Network configuration m 30 Phone System is installed behind a WAT In this mode SCH has a Local IP Address and a Public IP Address 3 Phone System is WOT behind a MAT This means that it has 1 IF 4ddress which is Public 3 Session Border Controller Setup lt Back Cancel 2 During setup you will be asked whether 3CX Phone System is installed directly on the internet with the local interface being a public IP Address or behind
20. er to the snom WIKI for more information Sead more Identity 3 Identity 4 Action URL Settings are eee Add Trusted Server Certificate DER Format Choose File No Ean Load Software Update Status System Information Log 6 Navigate to Certificates gt Unknown Certificates and in the section TLS Server Authentication click Activate The phone will immediately reboot after this snom 300 D 101 7 gt 0 1 29 cer tifi cates_unknown_certs htm Certificates Operation Home Unknown Certificates Server Certificates Certificate Authorities Directory Setup dd Exception Country US State San Francisco Locality Organization Cloud Services Common Name Preferences Speed Dial version 3 Serial Number 0i Function Keys i 3 Signature Algorithm 1 2 840 113549 1 1 5 shalwWithRSAEncryption Identity 1 Signature 48de9ffbbade3f38b9a336f89b7a1d509e986ac1b556951f6e85d70f980c8f5d7c53984462c89cf9 Identity 2 Issuer Country US State San Francisco Locality California Organization Cloud Services Comm Identity 3 Validity 02 02 14 02 02 39 Identity 4 SHA1 Fingerprint 93ded227aef2541df091a44e5b93599f7a1716a3 MD5 Fingerprint 099794031c05Sca276e588ad6684d0f3e PK Algorithm 1 2 840 113549 1 1 1 rsaEncryption an k RSA modulus 00ee85899f1c5b908060ac6bd23917aa72964079070f5768c3a856b9cfb4970bd85e7fee36e80eee Certificates RSA exponent 010001 Sottware Update Filename on FS Actio
21. estart the 3CX SBC Service so the modifications come into effect Oao5 Once 3CX SBC s are configured and connected to the 3CX Cloud Servers it is time to deploy phones to the remote networks e Yealink and snom Phones will send a Plug and Play request Other phones require the provisioning link to be entered manually in their web interface e Yealink and snom Phones are provisioned using HTTPS Other phones use HTTP Provisioning Yealink Phones 1 Power up the Yealink phone at the client s site 2 Access the web interface of the Yealink phone and log in Yealink T19 Phone xE 4 D 10 172 0 78 serviet p trusted cert amp q load Log Out Yealink ns Status Account Network DSSKey Features Settings Directory Index ID Issued To Issued B Expiration Delete m Trusted Certificates Trusted Certificates 2 The trusted certificates list Server Certificates Delete Only Accept Trusted Certificates Disabled v 2 Common Name Validation Disabled v Q CA Certificates Default Certificates Y ra Import Trusted Certificates 2 Load trusted certificates fle Choose File No file chosen Upload 3 Navigate to Security gt Trusted Certificates and set the option Only Accept Trusted Certificates to Disabled Press Confirm to apply the changes The Phone will reboot Phones Reboot Launch Phone Interface Reprovision Phones Reset amp Reprovision Mg Add Extension Assign to existing extension
22. g 3CX Cloud Server 3CX Cloud Server setup needs to be run for each tenant you wish to install The installation procedure for the first tenant is slightly different from the installation procedure for other tenants as certain settings for the whole Cloud Server are configured Installing the first tenant 1 Download 3CX Phone System Cloud Server edition from here http downloads 3cx com downloads 3CXPhoneSystemCloudServer12 exe 2 Once the download is completed double click the setup file to launch setup UNS Welcome to 3CX Phone System FI Cloud Server 12 Enter a Name For this 3C Phone System Tenant Specify a name For this SCX Phone System Tenant 4 new instance of SCH Phone System will be created dedicated For this tenant Use a Friendly name to recognize the tenant Do not use special characters Do not use the same name For multiple tenants The name can not be changed after installation Mote The First tenant can nok be uninstalled Re run this setup wizard For each tenant you wish to install Tenant Mame kti o You will be prompted to enter the name for the first tenant The first tenant name should ideally be the name of the company or branch office that you re hosting The Tenant name cannot be empty or longer than 20 characters and can only consist of lowercase letters and numbers without spaces or any other special characters In this case we will name the tenant t1 Press Next when you input the tenant
23. gistered idle Fax Extension Registered idle Special Menu Registered idle Shared park extension 0 Registered idle Shared park extension 1 Registered idle Shared park extension 2 oy 4 Once you log in you can see the various tenants and configure each tenant s 3CX Phone system simply by selecting the tab with the tenant s name t1 t2 t3 in this case 3CX Cloud Server allows you to backup all tenants in one automated procedure This saves valuable administration time Running the Backup There are two methods available to users to run backup and restore Ad JC Clouc JC Cloud Server han SE PEL Backup Restore J Recycle Bin 3CAPhones E X 1 On the desktop click on the icon 3CX Cloud Server Backup and Restore or abcltd de Backup and Restore File Add View Settings Links Help amp Extension status Ef Server Activity Log Add Extension gi Add PSTN Gateway G Add VOIP Provider Wizard y Create Outbound Rule 4 Create DID System Extensions Status 30X Disconnect Call Status i Type Registered idle Park Extension Registered idle Park Extension Registered idle Echo Test Not Registered Conference Place Extension Not Registered IVR Registered idle Fax Extension Registered idle Special Menu Registered idle IVR Not Registered Shared park extension 0 Not Registered Shared park extension 1 Not Registered Shared park extension 2 Not Registered
24. he device so you can later login using putty and SSH From the main menu select Finish and hit Enter and select Yes to Reboot TIP Whilst the device is booting you can press and hold Shift key in order to access recovery mode After the device is up it is recommended to update debian OS Open a terminal and type sudo apt get update EP pi raspihome ma We need to inform Debian OS from where to download 3CX SBC Updates This is done by adding a repository link Type in the following command echo deb http downloads 3cx com downloads sbc gt gt etc apt sources list After we need to add a digital signature key to ensure 3CX SBC downloads are from a trustworthy source Type in the following command wget O http downloads 3cx com downloads sbc public key apt key add 10 After you can type apt get update to get all latest downloads again Di Mirrordirector raspblian org whe p fmirrordirector raspbian org wheezy a a a Sar tr e2ys E Po diy anaemia aang seria down c ads 3cx com Building a 11 Now you can install 3CX SBC Type the command apt get install S3cxsbc 3CX Session Border Controller will be installed and started automatically Some Important things to know about 3CX SBC on Raspberry Pi After installation the application will have the following structure e etc 3cxsbc conf The 3CX SBC Configuration file e var log 3cxsbc log 3CXSBC Log file Default is disabled If req
25. hone System installation You will be prompted to choose whether you want to restore a backup or install a new PBX You will also be asked for the tenant s admin username and password This is to access the individual tenant s management console and should not be confused with the Sysadmin credentials After the installation wizard is complete the 3CX Management Console web interface will come up Note how the https URL link is created to access the console httosvyfcloud Jextest tlfmanagement MainForn D k e File Edit Wiew Favorites Tools Help 3CX Language English 3X Phone System t1 v12 0 34537 564 User Name Password 2014 Copyright IEX Ltd Installing Additional Tenants For each additional tenant that you wish to install on 3CX Phone System Cloud Server you need to re run the Cloud Server setup so make sure you keep the original installation setup saved Installing Another Tenant 1 Double click on the installation setup file This package allows you to install multiple instances of 30s Phone System Cloud Server Tenantl Please select the option vou want and press OK ko continue IMPORTANT DO MOT PERFORM kA Maintain or upgrade an already installed instance ee eer This is part of Instance Cad Windows Installer and Tenant2 cannot be used for Tenants 3C Cloud Server Tenants Always select option Tenants nstall new instance Tenant Tenant Tenant Tenankd Choose c
26. m administrator This was configured during the 3CX Wizard right after installing the first tenant 3 Press Login to log into the Central Management Console Admin Maintenance a e Je we se s v File Add Wiew Settings Links Help 7 NT ns gn A sal Add PSTN Gateway Geb Add VOIP Provider Wizard gy Create Outbound Rule System Extensions Status T Disconnect Call E P 3C Phone System Status Extension Type INVOUT A H Ports Trunks Status 4 Extension Status ei System Extensions Status od 3C6Phone Clients Remote Connections if Phones oad Server Activity Log af Server Event Log Nl services status lg Extensions a VoIP PSTN Gateways VYolP Providers Inbound Rules 4 Bridges Outbound Rules Digital Receptionist Ring Groups ai Call Queues Fas Machines E Settings H 3C Phone System Updates 1 Links G 9 Help Registered idle Park Extension Registered idle Park Extension Registered idle Echo Test Registered idle WA Registered idle WA Registered idle ConferencePlaceE tension Registered idle WA Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Queue Registered idle Ring Group Registered idle Ring Group Registered idle Queue Registered idle WA Registered idle WA Registered idle WA Re
27. n URL Settings Status System Information Log SIP Trace 7 When the phone is back up again access the web interface again go to Certificates gt Unknown Certificates and click on the link Add Exception 8 Click Advanced gt Update and press Reboot Phone will reboot and will register to 3CX Phone System Provisioning Cisco SPA Phones The Cisco SPA Phones at the remote site will require the below instructions 1 2 o gt Log into the 3CX Cloud Server Tenant Management console Create or edit an existing extension This the extension that will be used and provisioned as a remote extension Select the Phone Provisioning tab insert the MAC address and select the Model of the phone that you want to provision If you want you can also select the Phone Display Language of your choice by clicking and selecting from the drop down list Click Provisioning Method drop down and select 3CX Session Border Controller The Select Interface drop down will be automatically configured to use the Public Interface Confirm that you see the FQDN of the Server In the field IP Address of Session Border Controller enter the Local IP Address of the 3CX SBC Machine or Raspberry Pi The Port should remain 5060 as all SBC s are configured to work on port 5060 Changing this port will break the setup Configure any Codec priorities or BLF lamp fields in the sections that follow Press Apply or OK to save the configuration A
28. nctionality can accept commands in the following order 3CXBackup exe hidden backup restore path_to backups exit Example command would look like this 3CXBackup exe hidden restore C backup exit Where C backup is a directory that contains all the backups taken previously There is no need to specify options during restore because data will be restored depending on the data that was backed up The restore procedure will Know which backup to restore to which Tenant installation depending on the Tenant Name The backup file names should not be modified because they represent the Tenant Name TIP An Administrator should make a simple batch file and save it on the 3CX Phone System server Then a Scheduled Task in Windows should be created and the batch file will be triggered periodically ideally after office hours Keep in mind that a complete backup takes time and also depends on the number of tenants installed and the size of each installation So when the backup task starts make sure that between one task and another there is enough time for the backup to complete Same applies for restore procedures It is recommended to update to the latest 3CX Service Packs immediately To update perform the following procedure 1 Access the 3CX Central Management Console and log in using the Sysadmin Account 2 Click on Maintenance in the Sysadmin toolbar PoC Add eoterdion gi Add PITH Gateway th ad woo Arada wead hy Create Gutbourd P
29. olutions Built for Windows Server 2012 Windows Server 2012 is a stable and manageable platform and allows you to provide 3CX Phone system as a hosted edition much more effectively than competing solutions available for Linux Linux based multi tenant phone systems are much harder to configure and manage With 3CX Phone System you can leverage your existing Knowledge without having to learn a new operating system or software platform to offer hosted PBX Retain Control of YOUR Customers 3CX Partners don t need to give up control of their customers when working with a 3rd party hosting company With 3CX Cloud Server partners host their customers PBX themselves Some 3rd party companies could previously take control of customer accounts cutting out the 3CX Partner from the picture Customers Prefer to Deal with their Trusted Resellers Customers prefer dealing with their trusted local 3CX Partner as they know their needs and have built up working relationships rather than with an unknown 3rd party hosting company Retain Support Revenue of Your Customer Because 3CX Cloud Server gives 3CX Partners complete control over the hosted PBX they can generate recurring income by offering technical support to their customers With 3rd party hosting companies the customer will medium to long term deal directly with them without the need for the 3CX Partner resulting in a loss of support revenue Offer a full featured hosted PBX Rather than a sc
30. omies of scale by keeping control of the SIP trunks but outsource PBX support and service to your resellers allowing you to scale easily Special Hosting Edition Features The feature set of the actual hosted edition of 3CX Phone System is identical to the onsite edition 3CX Phone System Cloud Server though offers additional features to allow you to easily deploy and manage these hosted instances of 3CX Phone System Manage all 3CX instances from a central console The central console allows you to quickly manage each 3CX Phone System instance customer Each node represents a customer and allows you to switch into the customer configuration without having to login in to that particular portal Backup all 3CX Phone System instances with the Backup Tool The hosting edition offers a backup and restore tool that is able to backup ALL instances on the machine and restore all instances on another machine if need be Automate backup on a scheduled basis and restore all instances in minutes in case of hardware failure Full VMware and Hyper V compatibility lf you want to leverage your existing Vmware or Hyper V knowledge you can do so with 3CX Phone System Cloud Server It has been verified and tested against the leading virtualization platforms and allows you to take full advantage of VMware and Hyper V management and redundancy features Easily configure a new 3CX Phone System instance Ability to quickly create a 3CX Phone System configuration
31. ow the user to manage all extensions and extension groups within 3CX Phone System 6 Check the VoIP Trunk Administrator option so the user can manage and create SIP trunks and configure VoIP Provider accounts You may also enable the System Administrator option so that the user can modify System Extensions such as Queues Ring Groups IVRs have access to Settings and perform 3CX Phone System Updates 7 Press OK Then type in the password in the Access Password for 3CX Web Services and click Apply 8 Send the Credentials extension number and Access Password for 3CX Web Services to your client The URL will look like this https cloud7 3cx test t2 management Create a limited access user Alternatively you can create a limited user account that allows your customer to change extension settings only This way the customer can not accidentally change SIP trunk and other important system settings To do this 1 Log into the tenant s 3CX Cloud Server Management Console 2 Click on the Extensions node and select the Extension that you want to provide with Administrator Rights 3 Edit the extension of the user you want to grant administrative rights to and select the Options tab Edit Extension 100 John Stevens General Voice Mail Forwarding Rules Phone Provisioning 3CXPhone Other Options Office Hours Scheduling Rights Options Record all calls vi Call screening ON 10 Send email no
32. r creating extensions on 3CX Cloud Server is identical to the standard 3CX Phone system You probably wish to use the capability to import extensions and DIDs to speed up the process For more information on how to import extensions and DIDs please see Chapter 5 and Chapter 7 of the 3CX Phone System 12 User Manual respectively Create a Dedicated SIP Trunk For billing purposes you must create a dedicated SIP trunk for each customer 3CX Phone System does not include a billing feature However as a reseller its much better to work with one of the many SIP trunk providers that are able to provide you a separate account per customer and send you the bills for each trunk or bill the customer directly Separating the SIP trunk will greatly reduce the security and credit risk compared to having one SIP trunk for all customers The procedure to create a dedicated SIP trunk is identical to the standard 3CX Phone System For more information please see the 3CX Phone System manual Create an Administrator for the Tenant Optional lf you wish to allow your customer to be able to edit ALL 3CX Phone System settings including the SIP trunk then you must create an administrator account for the customer and send the credentials to your customer To do this 1 Log into the tenant s 3CX Cloud Server Management Console 2 Click on the Extensions node and select the Extension that you want to provide with Administrator Rights 3 Edit the extension of the user
33. restore operations via command line utility This means that you can make a scheduled task and trigger a batch file to perform daily backups of your cloud server Backup via Command line 1 Open a command prompt window and navigate to the 3CX Program files gt Bin folder of the FIRST Tenant Example cd C Program Files 3CX PhoneSystem t1 Bin Where t1 in this example is the Tenant name of the first tenant installation The Backup and restore tool can accept commands in the following order 3CXBackup exe hidden backup restore path_to_ backups options exit Example command would look like this 3CXBackup exe hidden backup C backup callrecordings voicemails voiceprompts callhist firmware exit Available options are the following hidden runs the utility in hidden mode callrecordings backup extension call recordings voicemails backup stored voicemails voiceprompts backup voice prompts and music on hold callhist backup call history tables from database firmware backup stored firmwares The backup will be completed and all the backups of all the tenants will be located in the folder specified in this example C backup Restore via Command line 1 Open a command prompt window and navigate to the 3CX Program files gt Bin folder of the FIRST Tenant Example cd C Program Files 3CX PhoneSystem t1 Bin Where t1 in this example is the Tenant name of the first tenant installation The Restore fu
34. ropriate backup for each tenant Installed T enant l 8000andCoLtd zip iia SSS DanceConparycp SSS faseta OOO o O l 3 Select the tenant that you want to restore and map each tenant with the appropriate backup file by clicking on the 3CX Backup File dropdown on the far right Do this for all the tenants you plan to restore Press Next to start the restore procedure Curent action Restoring ta zip Show details Status Status Database Operations File Operations Restoring Extension 15238 Restoring templates Restoring Extension 15239 Restoring CDA files Restoring Extension 15240 Restoring Wallboard Data Restoring Extension 15241 Restoring bin directory files Restoring Extension 15242 Restoring Call History Please Wait Restoring Extension 15243 Finished CallHistory Restoring Finished File Restoring lt Restoring Database Operation successtul Data has been successfully restored Operation successtul Data has been successtully restored 4 A progress bar will be displayed Note Restoring might take some time Also some services are common for all tenants so restoring a client s backup should be done outside of office hours and the other clients should be informed that a period of downtime will be experienced Performing a Backup or Restore via Command Line 3CX Cloud Server Backup and restore can also allow the admin to trigger backup and
35. ser to change Extension Settings for all the extensions belonging to the same group as the user If you want the user to only be able to change his own extension settings enable only the Manage own Extension option 6 After selecting the level of access press OK Then type in the password in the Access Password for 3CX Web Services and click Apply 7 Send the Credentials Extension number and Access Password for 3CX Web Services to your client Configure the 3CX Tunnel The 3CX Tunnel configuration forms an important part of the 3CX Cloud Server as it allows you to send deploy 3CX at your customer without opening any ports at the customer side In effect it will function as a Session Border Controller The 3CX Tunnel will bundle all SIP traffic over a single TCP port and avoid any firewall configuration issues Furthermore all provisioning information can be sent via the 3CX Tunnel and it will allow you to manage the IP Phones installed at the customer site remotely To configure 3CX Tunnel 1 Access the 3CX Management console 2 Click on Settings gt Network gt 3CX Tunnel Tab Admin hdaintenance u e Je u fe js fe File Add View Settings Links Help ai Extension status Ed Server Activity Log Wir Add Extension Add PSTN Gateway G Add VOIP Provider Wizard hy Create Outbound Rule Network Settings X 3C j Sa Configure network related settings e b 3C Phone System lA CTUN server Firewall 34 Tunnel a Ports Trunks
36. sure to purchase the kit option which includes the SD Card e Not all SD cards work Some of them might not be compatible The SD card that comes with the pi is formatted to work out of the box If you buy them separately you need to follow guides on the internet to get the card readable IMPORTANT NOTE The following procedure after this section needs to be done separately for each Rasberry Pi Please do not clone the Rasberry Pi since that will cause issues with the configuration of your system Part 1 Raspberry Pi Preparation and 3CX SBC Installation 1 Assemble the Pi and power up the device oo 8 9 NOOBS V1 3 0 Bult Sep 4 2013 a kaonan RECOMMENDED ball i A Debian wheezy port optimised for the Raspberry Pi ISTA a T Yer re A fas ei efrenidhy DAML Hedicnt r dere s HSE OS DHFTALLEC RISC OS B a vgy TE and Compact syabem gt Raspbian oe D aoe A versi of Re n ihe boots shraight to a GL much Ain Argh Ligue Gort fer ARH device AR Fume Bi bel An MERIC media cenber detribution for Raaoberry P J Porn Disk apace Aiea 21651 MH Fan labka GEIL MB A window with title NOOBS will come up and select Raspbian OS When you are done a menu comes up Select 2 to change the default password Default user name is pi and password is raspberry Select option 8 Advanced Options and select the Hostname Option Enter a unique hostname for the device example rasp1 Enable SSH on t
37. tification on missed call v 2 Do not show extension in 3CX company phonebook 2 Restrictions Disable Extension 0 Disable Eemal Calls J PIN Protect C g For seconds Disallow use of extension outside the LAN TT Z Block Remote Tunnel Connections 0 Access Allow 3CX Management Console Access w 2 Allow 3CX Web Reports Access we Allow 3CX Wallboard Access Bn Allow 3CX Hotel Module Access 19a Access Password for 3CX Web Services 4 Enable Allows 3CX Management Console Access and click on the Configure Permissions button to set the extension s access level to the Management Console Edit Extension 100 John Stevens General Voice Mail Forwarding Rules Phone Provisioning 30XPhone Options Office Hours Scheduling Options Record all calla ee Call screening Send email not Extensions Management This extension is part of Do not show e C Manane tensi l Manage own Extension DEFAULT a Sales Restrictions e Group Department Manager Support Supervisors Disable Extens i Global Extension Manager Disable Extema PIN Protect C VoIP Trunk Administrator a C System Administrator Block Remote Access Allow 3CX Management Console Access Configure Permissions Allow 3CX Web Reports Access Allow 3CX Wallboard Access 0 Allow 3CX Hotel Module Access O Access Password for 3CX Web Services 7 5 Check the Group Department Manager option this will allow the u
38. ting Backup t2 6 3CX Cloud Backup will start and a progress bar will show the backup progress of each tenant whilst it is being backed up Backups are standard in zip file format Each backup will have the tenant s name as file name making it easy to distinguish Press Close when all tenants are backed up Restoring a Backup or a whole Cloud Server Welcome to the 3C Cloud Server Backup and Restore Manager Select which operation you would like to pertorm ou can choose to take a complete backup of SL Cloud Server or restore one or more tenants Backup 38 Cloud Server Restore 3C Cloud Server 1 Launch the 3CX Cloud Server Backup and Restore tool from your desktop and select the Restore 3CX Cloud Server option SCH Cloud Server Restore Select Backup Location Select the folder which contains all your 30 Backups IF pou have any backups taken from standalone versions of SCH Phone System or backups taken from previous Multitenant installations rove them all inside this folder Location C Users4administratorsDesktop 30 Backups Select the folder that contains all the backups inside You can create any folder and put 3CX Backups in that folder If you have any backups from standard 3CX Phone System installations put them in the directory The below image is an example of a directory named 3CX Backups containing multiple 3CX Phone System Backups inside H Share Wibi C a W Copy path Paste 5
39. u should put your ee ee company name here External FQDM Enter your external Fully qualified domain name FODN Example server example com This FQDN will loud dextest be for all tenants The tenant names willbe added to Mud Scx test the domain after via virtual directories Certificate Password Enter a password For the certificate used For HTTPS Password 30 Phone System Setup Cancel 8 Select Next when done and press Install at the next screen to begin the file installation 9 Once setup is complete the 3CX Wizard dialog will come up Select your language and click Next to proceed 30X Software based PBX for Windows General Settings Language Super Administrator Login and Password Super Administrator Login Settings ae Extension Digits Please enter your preferred super user name and password You will Mail Server i require these ta logon to all tenants using 36 Management Console Administrator Login Phone Settings Extensions Username Sysadmin Region General Settings Allowed Countries Contin P 4 YolP Provider see Finalize Password Save Configuration Registration Finalize 10 You will then be prompted to enter the credentials for the super administrator The Super 11 administrator will have access to the management consoles of ALL tenants installed on the server Type in the Username that you want and a Password From this point onwards everything is the same as a normal 3CX P
40. uired enable temporarily and then disable File size can grow and consume limited SD Card space on the Pi causing the OS to crash usr sbin 3cxsbc Here is the actual executable file etc init d 3cxsbc Daemon File Part 2 Configuring 3CX SBC 1 Type in the following command to configure 3CX SBC Config file nano etc 3cxsbc cont GNU nano 27 2 6 File fetc 3ecexsbc cont cout cerr file syslog NONE EMERG ALERT CRITI ERR WARNIN Bridge 123456 Mandatory ID 123456 Password fti Tunnel Addr Elo i 3cx test F remote 3CX Tunnel ICP addres oT TunnelPort 090 fF remote TCP port default 50590 3CX Cloud SBC Moscow fF default Bridge IP address of PBX mandatory fo SIP port of PRX mandatory for LocalSipAddr put raspberry ip here gt SIP UDP LocalSipPort 5060 cal SIP UDP Get Help WriteOut H Read File rey Pac Wa Cut Text 4 Exit Justify where gy Next Page gy UnCut Text 2 Enter the below information in 3cxsbc conf Bridge section gt Password 3CX Tunnel Password taken from the 3CXTunnel Tab in the tenant s management console TunnelAddr Public IP address or FQDN of the 3CX Server site TunnelPort The 3CX Phone System tenant Tunnel Port Name 3CX SBC Connection Name PbxSipIP IP Address of PBX PbxSipPort The 3CX Phone System tenant SIP Port g Save all modifications and exit the file Ctrl X 3 Type in the following command service 3cxsbc restart to r
41. uls System Extensions Status E Cites Cal B b 1X Prone Sten Lae Pott Tanks Sut A ecetbeed ife 44 Eeen Sut Assi d Byen Edinson Sets pean ee d 3CPhone Cieni Fepaki hel E Feno Comectons Heeleed biy a Phones Aesgaleceed hel a Sere Actviy Log Alege bere ale Gf Server Evert Log A eguibeied Label ah Series daur Placisleved idel Flaepel het ed fale Ful Eent Hea APFS TH Gate Hegeleted fatel Aegae he H MAP Pride HE Inbound Poles Alege lee ned hel Agi tae od fac A Bridges a Outland Fues egaleed del Pease leaned iie H A Dipi Feci Ainge bes ed ja AS Avo Groce Jet Cal Queues A eoe bed od ache Flegaleied ihe aly Fax Machines HA Stings A A SCE Phone barem Updates Aege lend frie Aged bed ed de Rega lered idey 1 2 Links He Hele egaleced xe Hegaleed he Aes boca hi Hagia ad ihe Hegcleeed jie Chantd fik iira Aegdleed pi Shamed park fandir 2 S88eeaeeCcescoocoooceocoaoocoeocecao 3 Select Check for Updates Select update pou wasnt bo irstal and press Update Descnption 4 Select the service pack and press Update All 3CX Cloud Tenants will be stopped updated and restarted automatically In some circumstances it might be required to uninstall 3CX Cloud Server to either perform an update or a fresh installation In this case there is a script that will automatically remove all installed tenants except the first one This will sa
42. using our wizard or from a web input form Import users configure trunks and push out to a new 3CX Phone System instance Allow companies to manage user settings with granular user access Allow customers to manage their own extensions but not Trunk Gateway and other system configurations Two additional user levels Department manager who can manage the extensions of his her group and System manager who can manage all extensions The System administrator level allows the customer full access to the system and can be disabled to avoid any misconfigurations by the customer Easy remote provisioning 3CX Phone System Cloud Server can easily provision remote IP Phones and 3CX Phone instances via the extended SIP Proxy manager which acts as an agent for provisioning requests With the SIP Proxy manager you can send phones readily configured for true plug and play at the customer site Eliminate firewall and bandwidth issues with inbuilt Session Border Controller 3CX Phone System features the unique SIP Proxy Manager which allows all SIP traffic for the customer to be tunneled over a single port Drastically simplify remote installs and eliminate firewall configuration issues Furthermore the intelligent 3CX Proxy Manager can detect calls being made between local extensions and avoid sending audio streams to the hosted PBX saving valuable bandwidth and drastically improving audio quality Why 3CX Phone System Cloud Server over other hosted s
43. ustom name For the instance 2 A dialog will appear with a list of instances that the setup can support The 3CX Phone system Cloud Server Setup package can install up to 50 instances from Tenant 1 to Tenant 50 3 Select the Install new instance option In this example we will select Tenant 2 Press Next to continue A gt Welcome to 3CX Phone System t r Ae Cloud Server 12 T O Enter a Name For this 3C Phone System Tenant Specify a name For this 3C Phone System Tenant 4 new instance of 3C Phone System will be created dedicated For this tenant Use a Friendly name to recognize the tenant Do not use special characters Do not use the same name For multiple tenants The name can not be changed after installation Note The Firsk tenant can not be uninstalled Re run this setup wizard For each tenant you wish to install Tenant Marne kz Enter the tenant name for tenant 2 in this example we named it t2 Follow the same installation procedures as outlined for Tenant 1 except steps 7 ssl configuration and 10 where the super administrator for the 3CX Cloud Server was specified To install additional Tenants repeat the steps shown above Once you have installed one or more tenants you must continue to configure the 3CX Phone System instance for the customer Once configured you can then roll out the configuration to the customer Create Extensions The process fo
44. ve you a lot of time uninstalling each tenant manually one by one Apps by name 3A Cloud Server Backup Restore 31 Cloud Server Management Cloud Server Bulk Uninstaller ic Desktop a Intemet Explorer 1 Click Start and show all apps Launch Cloud Server Bulk Uninstaller as Administrator j Cloud Server Bulk Uninstaller Please read his script will uninstall ALL 3C Cloud Tenants from your Server to save you time ou can also choose to uninstall specific tenants too Al tenants are quietly uninstalled with no UI input required RUN THIS SCRIPT WITH CARE RUN AS ADMINISTRATOR his script can uninstall tenants 2 20 enant 1 needs to be uninstalled manually from control panel Remember to take a backup of all tenants before you uninstall Press any key to continue Please select an option and press Enter i Remove all tenants 2 Remove a list of tenants Le Exit Please enter an option 2 Select option 1 to remove all tenants This will quietly uninstall all installed tenants from 2 50 When all tenants have been removed to Control Panel Programs and Features and manually uninstall 3CX Phone System Cloud Server Tenant 1
45. you want to grant administrative rights to and select the Options tab Edit Extension 100 John Stevens Options Record all calle Call screening ON Send email notification on missed call Do not show extension in 3CX company phonebook Restrictions Disable Extension Disable Extemal Calls PIN Protect Disallow use of extension outside the LAN Block Remote Tunnel Connections Access Allow 3CX Manag ement Console Access Allow 304 Web Reports Allow 30X Wallbo i ols ard Access Allow 3C Hotel Module Access Access Password for SCX Web Services i O0 mM 0 O O0 O For seconds O O Configure Permissions Hh amp o0 O0 ss 4 Check the Allow 3CX Management Console Access checkbox and then click on Configure Permissions to set the extension s access level to the Management Console Edit Extension 100 John Stevens Options Record all calls Call screening ON Send email notification on missed call Do not show extension in 3CX company phonebook Restrictions Disable Ete Disable Ete PIN Protect Disallow use 4 Extensions Management O Manage own Extension O Group Department Manager Global tension Manager VolP 7 Trunk Administrator System Administrator Allow 30 Wallboard Access Allow 3CX Hotel Module Access Access Password for 3CX Web Services 5 Check the options Global Extension Manager this will all
Download Pdf Manuals
Related Search