Manual Forum IDS 310 Operator
Contents
1. programmed key or function code ED Using a headset You can connect a headset instead of your receiver To activate or deactivate headset mode Cy Custo Headst 920 am m om Choice a a activating or deactivating headset mode Answering or making a call Ev 5 Function active aaa hands free 2 C Oo 5 S 5 a O C Oo Fe 2 VW je ty Q Le To activate or deactivate the loudspeaker during a conversation during a conversation Function active faa To answer in intercom mode ce agder ED cancel intercom mode When you return consult your general voice mailbox The light indicates that messages have been received GalMbx e display number of new and AN E BB old messages operator password by default HELP 1954 tsa display name of sender with date time and z ranking of message Prev Next previous message 80 to next message Play Clear listen to message erase message Programming functions Ta Accessing programming Your Belgacom Forum 700 system s operator station can access the general programming services vw Operat i 00 pera gt access programming operator password by default HELP 1954 25225 Programming system directory ComSpD This function can be used to programme system short numbers accessible to all system users in programming Compo display gives first short function number Modify arg Ok OK Oe am OG en2. to 16 that of subscriber SET or that of user GUEST Barrin number of digits DEF default value 4 all none 1to 9 EED Direct numbers of extensions PubNum This function is used to define the table of direct numbers SDA of extensions PubNum in Expert function JE hiem gt mm create an entry 2 2 amp 5 T 8 gt 2 S a E Q Q 5 U direct n or n number of forming prefix extensions within assigned range max 99 e x D a E public n of first extension 21 4 Modifying an entry Preu Next Clear go to previous go to next entry entry Goto Modify select specific entry modify contents of entry displayed 22 MED Greeting and holding messages MOH This function is used to define the greeting message and hold music parameters Uoice in Expert function MOH Mussre MOH This function is used to record 8 greeting messages or holding music Complementary Expert funtions MOH Listen Record listen to the record a message recorded default message Dfault Yes Ho eZ mm i erase the recorded message and replace it with the default message To record a message Record Record display invites you to start a _ recording Record Stor Split record to stop stop recording message momentarily 23 duration of message is displayed EH Hold music may be subject to author s rights and appropr
3. wi E A 1l at a Hang up key FR 1 To terminate a call or _ 3 programming j m Audio keys m Alphabetical keypad Loudspeaker to share a conversation to reduce A D loudspeaker or ew receiver volume Hands free to make or answer a call without lifting the receiver to increase loudspeaker or receiver volume Protected by a flap used for call by name message service and programming You have a self adhesive Memo label to stick inside the flap M Three colour indicator light The indicator light on your terminal enables you to monitor the system The light has five possible statuses colours and or flashing Flashing green message received voice or screen or call received in the calls received _ memory Orange fixed indicates traffic overload level 1 is calls on hold Flashing orange terminal on test Red fixed indicates traffic overload level 2 call unanswered within 20 seconds or number of calls on hold exceeds number of operator stations Flashing red several low priority system messages present or one very serious system message indicating a system hardware fault Programmable keys and icons To make a call activate a service or manage your calls Icons are associated with each of these keys Call icons Function icons 7 Incoming call flashing Function active Call in progress Function requiring action Y
4. Belgacom IDS 310 Belgacom Forum 700 Operator Terminal belgacem This guide describes the services offered by the Belgacom IDS 310 operator station OS connected to a Belgacom Forum 700 system This guide covers the specific functions of the Belgacom IDS 310 operator station consult the station user manual for a decsription of the other services restricted service reserving a group of outside lines for exclusive operator use diverting operator calls to another number broadcasting background music on the external loudspeaker answering a night call programming The operator station receives incoming calls and routes them to the appropriate extensions within the system Depending on the amount of traffic handled your system can have one or more operator stations grouped all stations ring simultaneously assigned to specific time periods only stations currently operational will ring This option is set up by your installation technician How to use this guide You have a Belgacom IDS 310 digital telephone The large display navigator and alphabetic keypad will help you use your telephone easily and make optimum use of the many functions offered Actions e Navigator 050 Off hook Hang up Description of an action or context Move the navigation key up down to the left or to the right Display and display keys Smith John Partial view of display m Display key Prog
5. Gall on hold ma Terminal or line busy j Call on common hold Preprogrammed function keys tar Internal or outside line key m1 Lines to 15 Outside line key on your system Divert calls to another number Access the various mail services 3 Access your personal directory es Group supervision Normal or restricted mode son Make an ISDN call a Transfer call to another terminal Some other keys can be programmed by your installation technician as a function of your requirements Key must be programmed by your technician to access a service Operator station OS functions ER Setting restricted service This function sets the system to restricted service All incoming calls are directed to a general ring or a programmed number CJ NYE display and tone indicate service n active Normal operator password Restr fixed by default key HELPI954 m Q By amp Normal Restr key icon indicates service active To restore normal service repeat operation If an outside number has been entered by the installation technician selection of restricted service will automatically divert calls received by the operator to the defined outside number ED Reserving a group of lines For maximum availability of the operator station thus assuring optimum reception of incoming calls a group of outside lines can be reserved which wil
6. cece eee ceeee p 17 3 1 Accessing the subscriber function p 17 3 2 Subscriber name Name 0000 0000s p 17 3 3 Resetting a subscriber password ResCod p 18 3 4 Subscriber display language Lang p 18 3 5 Subscriber personal directory PerSPD p 18 3 6 Subscriber discrimination criteria Barrng p 19 Complementary Expert funtions p 20 4 1 Accessing the Expert function p 20 4 2 Table of business codes Accoun p 20 4 3 Direct numbers of extensions PubNum p2l 4 4 Greeting and holding messages MOH p 23 4 5 DECT cordless telephones 0000e ees p 25 4 6 Changing the operator password Passwd p 26 4 7 Resetting the system RstSys 000005 p 27 4 8 voice message service cee eee ees p 28 4 9 Software licence agreements 50000005 p 32 Guarantee and clauses 00 00008 p 33 Navigator Lets you browse through several pages of the display and select a line the bottom line is implicitly active Getting to know your telephone Top li ea M Guide key Previous Vy Next This key lets you page ker page AxN e obtain information about the Bottom line telephone e program the keys J VL Mute key so that your correspondent can no longer hear you zaj
7. iate action should be taken in this respect MUSSFC This function is used to select a music source 3 possible sources stndrd UoicPr Tare by default personal Outside OK r 24 EED DECT cordless telephones This function is used to manage DECT telephones and to create DECT GAP extensions Adding a DECT GAP extension DECT Add in Expert function an In progress NY aX DECT GAP extension is created Modify public network n of DECT extension 2 amp 5 Ye n 8 gt 2 S a E Q Q 5 U waiting for creation from DECT GAP extension follow instructions given on F display at end of creation 25 4 EED Changing the operator password Passwd This function is used to change the operator session password in Expert function Passwd display asks for old m password Ok display asks for new i m password Ne enter the old password 8 alphanumerical characters enter the new password 8 alphanumerical characters OK display requests firmation of we et a confirmation of new nN 4 Password enter new password again to confirm 26 Resetting the system RstSys This function is used for a hot or cold system reset in Expert function Cold Warm Yes Na amp our specific configuration will be lost The reset request Acold reset will restore your system default configuration must be confirmed Complementary E
8. l directory of the selected subscriber PerSpQ NS Vy in Subscriber function 0 9 3 n Modify VA display gives first number PA am 2 enter name max 6 characters OK OK E a O _ amp enter public number max 19 digits Changing a name or number a gt Clear previous next character character NED Subscriber discrimination criteria Barrng This function is used to define discrimination criteria for each subscriber in Subscriber n selection displayed on function irst line Modify m selection of discrimination criteria This function is used to describe discrimination criteria for each subscriber Setting various subscriber telephone parameters 4 He omplementary 41 Accessing the Expert function in programming Expert access to Expert function m programming function Expert funtions 42 Table of business codes Accoun This function is used to define the table of business codes enabling a subscriber to charge his her calls to a business account Accoun Add in Expert function a am create an entry Code Hame Parami max 16 digits max 16 characters ox am Param2 OK ta On Param UserId Protec indicate whether indicate whether identity required or password required or not not 20 On Param2 Barrna Mask indicate indicate number of discrimination masked digits category reg discrimination category none 1
9. l only be available to the operator station s CJ NG display and tone indicate K service active Reserved TGp operator password programmed key by default HELP 1954 ED oj Reserved TGp key icon indicates service active E To cancel the line reservation repeat operation Operator station OS functions TED Manually diverting operator calls to another number During a period of absence the operator can divert all calls received incoming calls and internals calls dialling 9 to another number I SEX Att Div enter the number operator password programmed key of the terminal to by default receive the HELP1954 message display and tone indicate service active Att Div key icon indicates service active eo To cancel the line reservation repeat operation NED Broadcasting background music on the external loudspeaker CJ gt display and tone indicate X service active Bkg Music operator password programmed key by default HELP1954 BD og Bkg Music key icon indicates service active To cancel the line reservation repeat operation 2 C ae SS S 3 NY a O Ne C Oo Fa 2 VW n je ty Q 0 sD answering a night call An incoming night call is indicated in the same way as an ordinary call your telephone the night call name or n is rings displayed Qo off hook hands free Opening the door Cc o py Unlock Door
10. oncerning possible interference affecting DECT equipment due to other authorised utilisation of the radio frequencies concerned 3EH 21015 UCAB Ed 01 33
11. rammable keys and icons Line key Icon corresponding to key Key programmed by technician to access service Keypad v Numeric keypad ENG Alphabetical keypad 2 Specific key on numeric ABC keypad Audio keys Loudspeaker Hands free ID ED Adjustment reduce Adjustment increase Other fixed keys i Fixed key MENU key Other symbols used Q Alternative to action sequence Important information These symbols can be supplemented by small icons or text All default or customized function codes are given in the table of codes in the appended sheet Getting to know your telephone p 6 Operator station OS functions p 8 l l Setting restricted service 00 cece eee p 8 1 2 Reserving a group of lines 000 00 p 9 1 3 Manually diverting operator calls to another number p 10 1 4 Broadcasting background music on the external loudspeaker v ensosvsessekkevsep baastseskn g pill 1 5 answering a night call ass skssessasssesserssatanst p 12 i6 Using a headsets sia sii spanske naini aaa p 13 1 7 When you return consult your general voice mailbox p 14 Programming functions 2e2005 p 15 2 1 Accessing programming ssy aricii n EY p 15 2 2 Programming system directory ComSpD p 15 2 3 Programming date and time Clock p 16 Setting various subscriber telephone parameters 0 ccc cece
12. ter name enter number max 16 characters max 21 digits programmed short number is displayed Gy To enter another short number Next Prey Hew E 2 to select another short number TEED Programming date and time Clock in programmin Clock OK eR am OG enter date and time Changing date and time lt B Clear previous next character character Setting various subscriber LED Accessing the subscriber function This function provides access to the various parameters defined for a system user or subscriber identified by an extension number i i to Subscriber in programming SUubscr gg access c j programming janesn o_o X function enter extension n to be programmed LED Subscriber name Name in Subscriber Name NA Ok ancon am GE ED enter name Changing the name lt a gt Clear previous next character character eo Name must be entered in format name space first name 3 TEED Resetting a subscriber password ResCod This function is used to cancel a subscriber password and restore the default password 0000 ResCod in Subscriber function a _ _ ven ED Subscriber display language Lang This function is used to specificy the display language for the selected subscriber Pressing this key scrolls the various languages available in Subscriber function EN DED Subscriber personal directory PerSPD This function is used to create the persona
13. ult message 30 Inftisa Recording of information messages used by the PABX and the sy Audiotex service opening or closing times maximum of 50 messages Infflisa Listen Record listen to the record a message recorded message Prev Next previous message 80 to next message Notif Defining the message notification announcement Notif Listen Record vn amp 5 T n 8 gt 2 x a Q Q 5 U listen to recorded record a default personalized announcement announcement Dfault Yes Ho E mm erase the recorded announcement and replace it with the default announcement 31 4 MED Software licence agreements This function is used to read or modify the software licence agreements in Expert function SWKeYs Main CTI SwkeYs Reading the system software licence agreement CTI Configuration of the CTI software licence agreement 32 Guarantee and clauses 400 0000591 48 The CE marking indicates that this product complies with the following EC directives 89 336 CEE electromagnetic compatibility C 73 23 CEE low voltage 1999 5 CE R amp TTE Pursuant to directive 1999 5 CE R amp TTE published in the Official Journal of the European Community of April 7 1999 these items of equipment use the DECT harmonized frequency spectrum and can be used in all the countries of the European Community in Switzerland and Norway No guarantee is given c
14. xpert funtions 27 4 MED voice message service This function is used to manage the voice guides and to configure the broadcasting lists UML in Expert function a Autor AudT List GalMbx Inftisa Notif AutoAt Configuration of 3 types of voice guides for the automatic switchboard day night Good bye message Autot Day Might opening times voice closing times voice guides guides GdBYe Goodbye voice guides 28 You can listen to the voice guide default or personalized record a personalized voice guide erase the personalized voice guide and replace it with the default voice guide AudTx Configuration of 3 types of Audiotex day night Good bye message AudT Day Hight opening times closing times Audiotex Audiotex GdBYe Goodbye Audiotex 2 amp 5 T 8 gt 2 x a Q Q 5 U You can listen to the voice guide default or personalized record a personalized voice guide erase the personalized voice guide and replace it with the default voice guide 29 List uA Personalization of broadcasting lists max 50 List Listen Record listen to the name record a list assigned to the list Clear Edit delete a edit a list broadcasting list elles Defining the general mailbox greeting message GalMbx Listen Record listen to the record a message recorded default message Dfault Yes Ho E mm erase the recorded message and replace it with the defa
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