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1. op5 Monitor User Manual

1. a Refresh Status Clone object Modify object Schedule Downtime Re Schedule next Check 5 Lock the object again to exit edit mode Right click on the object and select Lock Refresh Status Modify object Delete object Schedule Downtime Re Schedule next Check Modifying objects To modify an object 1 Open the map in which the object is located 2 Right click on the object icon and the following dialog is shown Refresh Status Clone object Schedule Downtime Re Schedule next Check 3 Click Unlock to enter edit mode for that object 4 Right click on the object again and select Modify object Refresh Status Clone object Delete object Schedule Downtime Re Schedule next Check 5 Lock the object again to exit edit mode Right click on the object and select Lock Refresh Status Clo ne object Modify object Delete object Schedule Downtime Re Schedule next Check Rotation pools About The Rotation pools are just sets of NagVis maps that are used to rotate between So you can open up a rotate pool to have your maps shown for a certain time and then the rotate function will switch to the next map in the pool Neither automap nor Geomap kan be used in a rotation pool There is no GUI to use for administration of the rotate pools You have to edit the nagvis ini php file that is located here opt monitor op5 nagvis_ s etc nagvis ini php Table of Content
2. Now we will add a link between the two locations and associate it with a service that will symbolize the link between the both locations To add the link 1 Open up the Geomap from the menu Click on Edit above the map ceonap etn Oo Sears Double click to add a location In that form you have free hands to manu e 1 pndra ange A E G teborgs M a em Mini Hotel AB a coma E v support office host switchi gbg ir 3 Choose the second location and select Link in the bubble on that location This will create grey line between the two locations Vases 5 stad undefined AZ Edit Remove VEE irik ele lige a Enter a description b Select a type c Select the object you want the link to represent 5 Click Save to save your link Edit link x Description Traffic Object Service sth sw 1 int ops se Interface 1 Traffic save Cancel Monitoring Monitoring The monitoring section in the web menu is related to problem management and status of your network It is here that you will spend most of your time when using op5 Monitor In the monitoring section you can view host and service problems view performance graphs execute service and host commands show objects on maps handle schedule downtime This chapter will give you information about the most commonly used parts of the monitoring part of op5 Monitor Business Service Monitoring About The business service
3. a Choose if you like to count scheduled downtime as uptime Count scheduled downlime as Actual state gt Choose whether you would like to include a complete log for the included objects in the report EJ include alerts log Choose whether you would like to to include trend graphs It is also possible to rescale the part of the graphs where there are state changes to make them more visible EJ C include trends graph 7 Show trends re scaling Choose whether you would like to see the alias instead of the host name in the generated report FJL Use alias Choose whether to assume the previous state still applies when op5 Monitor isn t running 7 Count program downtime as ile F Assume previous state Choose whether you would like to hide specific states for the hosts or services in the report kd States to hide Up Down Unreachable Pending Enter a description for the report This will be included in the header of the report ld Description Choose whether to include soft states or only use hard states in the report EJL Include soft states i It is possible to include a Summary Report with the SLA report For more information about summare reports see Alert summary Top alert producers P Include Summary Heport j Include a summary pie chart to the report EJ Include Ple Charts Include performace graphs if you would like to include all the graphs for the hosts and services include
4. e About e Adding a rotation pool e To adda rotation pool Adding a rotation pool To add a new rotation pool you have to edit nagvis ini php Look in the file for the following section Rotation pool definitions To add a rotation pool 1 Logon to your op5 Monitor server as root via ssh or directly at the console 2 Open up nagvis ini php in your favorite editor 3 Go down to the Rotation pool definitions and add the following lines rotation_demo rotationid demo maps demo Demo2 demo2 interval 15 The table below describes the options shown above Option Description rotation NAME NAME is the displayed name of this rotation pool on NagVis default page rotationid NAME NAME is the ID of this rotation pool need to be the same as NAME in rotation NAME maps Map1 map1 Map2 map2 Map1 amp Map2 is labels which is being displayed in the index pages rotation list interval 15 15 is the rotation time in seconds between the maps A Maps must be named exactly the same as the corresponding cfg file Save and quit your editor Go back to your browser and reload the NagVis default page Reporting Reporting Events and logs About Table of Content e About e Alert summary Top alert producers e Creating a Top alert producers report Top alert producers result Saving an Alert summary report Scheduling an Alert summary report e Trends e Creating a trend report e Event log e Viewing an
5. In this section we will take a look at how you can work effectively with op5 Monitor as a great help during your problem handling Table of Content e About e Hard and soft states e Alerts and notifications management Unhandled problems view Acknowledge problems e Acknowledgi nga problem in the GUI Acknowledgi nga problem by sms Removing an acknowledg e Removing multiple acknowledg ements e Schedule downtime e Viewing scheduled downtime Scheduling downtime Remove a scheduled downtime e Schedule recurring downtime e Scheduling a recurring downtime Viewing your recurring downtime schedules Editing a recurring downtime Deleting a recurring downtime Hard and soft states A problem is classified as a soft problem until the number of checks has reached the configured max_check_attempts value When max_c heck_attempts is reached the problem is reclassified as hard and normally op5 Monitor will send out a notification about the problem Soft problems do not result in a notification Alerts and notifications management Alerts and notifications are two of the most important things for you as a system administrator who depends on a monitoring tool like op5 Monitor Alerts alarm and notifications are called different things in most monitoring system In op5 Monitor we define them like this Description Alerts An alert is when any kind of status changes on a host or a service like host up host down se
6. service descriptions and line type the only one you have to change for now 4 Select line_type The line type gt lt is used for presenting the usage in percent A The line type BW gt lt BYW is used for showing both percentage and BandWith This line does not work with the standard traffic check 5 Click Save and your object is saved on the map Note that the percentage is not viewable in configuration mode Graph objects Add a graph To add a graph to a nagvis map works in the same way as creating a service object 1 Go the menu on top and select Edit Map gt Add Icon gt Service ns w Edit Map Options Lock Unlock all Show Hide Grid Es a Add Icon gt Host Add Line gt Service Add Special Hostgroup Servicegrou My Manage Templates E Map Options Dynamic Group 2 You will now get a mouse pointer looking like a cross 4 1 Click on the map where you like to add your service 3 On the service dialog add the service as usage but change the following values Set view_type to gadget Set gadget_url to pnp_graph php Set gadget_typ to HTML Code Create Object host_name service_description x Y z backend_id view _type gadget_url ES cecger type HTML Code 13 gadget_scale 100 gadget_opts context_merm Yes 4 Click on Save to add the graph to the nagvis map Selecting graph source A graph on a service can have multiple sources for example the ping servic
7. 11 12 9 15 35 eben 69 P i riTotal Pea agers razombls Procesos Host nussaverl Service HTTP Datasource time A GH ee f e Glad I The table below describes the parts of the service overview which is where all graphs are being displayed Description The graphs Except for the graphs in it self they shows information like e host and service name e warning and critical levels e last average and max values Here you can quickly get the graphs of an other host Just type in the correct name of the host and press Enter Exports and calendar Click the icons to e exportto PDF or XML e open up the calendar to view old data Zooming and reports Click the icons to e zoom in the graph e show most resent alert for this time period for this host e create an availability report for this time period for this host Host information Here you see a short information about the host Click the host or service name to get extended details Other graphs on this host The list shows the rest of the graphs available for this host Just click on one of them to view the graphs of an other service Adding graphs for custom plugins Sometimes you find a plugin you like to use but there are no graphs made from the output of the plugin Then you need to create your own template To create a template of your own follow the HOWTO that can be found in the documentation area of the support part at www op5 com Graph
8. 2 Make the changes you need to do password is saved separately 3 Click Save Pagination behavior Paginations are used in almost every view under the Monitoring section You can set pagination e limit e step pagination settings Setting Description limit Sets the maximum number of items to display on each page step Sets the value is used to generate drop down for nr of items per page to show The way passive checks are displayed A service which is only receiving passive check results is normally displayed as inactive This gives you an icon looking like this Here you may change how that service is displayed To change this behavior you only need to set the Show passive as Active option Then the passive only checks will appear as they were active What skin to use in the GUI In op5 Monitor you are able to create your own skin to use in the GUI How to create your own skin is described in the op5 Monitor administrator manual Here you may chose what skin you like to use Keyboard commands used in the GUI You may use your own shortcuts to your keyboard commands You need to set one or more modifier key plus any other key Possible Modifier keys are e Alt e Shift e Ctrl Modifier keys should be entered in alphabetical order Add a combination of keys with a sign between like Alt Shift f without any spaces All keys are case insensitive Change popup behavior You can select to disable the graph popup wh
9. Backup Restore Y Save your current op5 Monitor configuration BACKUPS ACTIONS webconfig pre 4 0 7 upgrade 2009 09 01_11 35 ERES webcong pre 4 0 F upgrade 2009 09 01_ 11 19 Ek x Click the backup archive name to download and save the backup archive somewhere else Backup Restore actions In the list of backups the second column is called ACTIONS This is the functions you will find there from the left to the right View what files are included in the backup Restore the backup Delete the backup Restoring a configuration backup Click Backup Restore in the main menu Backup Hestore Click restor icon on the configuration backup you like to restore Now the backup has been restored My account About My account contains a few settings including the possibility to change your password Here you may set Pagination behavior How to display passive checks What skin to use in the GUI Keyboard commands used in the GUI Listview column settings My Account is accessed through the menu or by clicking on your username in the upper right corner aa My Account Table of Content e About e Changing my account settings e Pagination behavior e The way passive checks are displayed What skin to use in the GUI Keyboard commands used in the GUI Change popup behavior e Set URL target e Changing your password Columns in list view Changing my account settings 1 Click My account in the configuration menu
10. Tb A a o qe J pm y J amos 9 Acme SZ ma 12 48 14 gimSis ICMP Packet i madiera A a e aa raro GOS hetance Loun a Birt Ee a Er 53154im TORO 0 196 second pa wm 12 04 Crepe Aa a4 E Se mepones lime pa por BE The contents of the lists is defiend by filters see Filters The listview is divided into two parts One is the top banner that includes a summary of the content in the listview and the other one is the content itself The following views or tables uses listviews e Hosts Details e Services Details e Hostgroup Summary e Servicegroup Summary e Comments e Scheduled Downtime e Contacts e Notifications e Saved filters Table of Content e About e Columns e Column list e Custom columns e More information Columns The different columns in the content can be set under My Account in the Configuration menu amp My Account The different tables can have its own set of columns To change what columns to show in a table change default to a list of the columns that you want to see Columns in list view CJ Table Hosts default Cl Table Services default default hd Table Hostgroupe For example if you would like to view only Status Host name Service name and the state in the service view you need to enter host_state host_name description state El Table Services host state host_ name description state It is also possible to hide one column by using a before the column that you wou
11. a note with an ID that corresponds to the system in your CMS database and you would like to create a link directly to that object Asset ID lt a href http inventory example org asset notes gt Asset notes lt a gt Columns in list view all Asset D lt a href http finventory examople org asset Table Hosts notes ks Asset notes lt a gt Custom variables To show a custom variable in a column use the format custom_variable lt VARIABLE NAME gt The custom variable should be used without the underscore prefix Using the same example as above but this time we have the ID in a custom variable called ASSETID Asset ID lt a href http inventory example org asset custom_variables ASSETID gt Asset custom_variables ASSETID lt a gt More information List views support POSIX extended regular expressions as supported by MK Livestatus For more information see http mathias kettner de Multiple host and service commands About Multiple commands is used to apply a single command to one or more host or services at the same time In almost every view in the monitoring section you may perform commands on the objects displayed in the view This is very useful if you for instance have a bigger problem with one or many services and you want to acknowledge all of them at once Table of Content e About e Multiple host commands list Multiple service com
12. and click Delete Delete background image Choose an image demo_background png Manage maps Add To add a new map 1 Go to the menu on top and select Options gt Manage Maps Open w Actions Options w General Configuration Manage Backends Automap Manage Backgrounds Manage Maps Manage Shapes 2 Now fill in the following fields Create map Map name Network map Map Iconset std_medium g Background nagvis demo png Create Option Description Map name The map name without space in the name Map Iconset Choose what iconset you like to use Background Choose what background image you like to use 3 Click on the Create button and your map is created and ready to be filled with objects This will be the name of the map and used both in URLs and it will be the name of the configuration file in the file system Change options Since the Add new map window is pretty limited you probably want to change some of the options for your newly created map To find the Option window for your map 1 Goto the map that you would like to change 2 Goto the menu on top and select Edit Map gt Map Options Open w Actions w Edit Map w Options Lock Unlock all l Show Hide Grid Add Icon gt gt w Add Line gt AS Add Special gt y users My Manage Templates Map Options The number of options is large For more information about the options please read more in the official NagVis Manual a
13. e About e Manage backgrounds e Add e Delete Manage maps e Add e Change options Deleting a map Renaming a map e Map object types e Icon objects e Adding a host icon e Adding a service icon Line objects e Adding a line e Graph objects Add a graph e Selecting graph source Selecting graph length Using multiple options Managing objects e Deleting objects e Modifying objects Manage backgrounds When you start to create your own maps you will need to have a background image The background image can be what ever you want The following image types are supported jpeg jpg png gif Add To add a new background image 1 Go to nagvis in the monitoring menu 2 Go to the menu on top and select Options gt Manage Backgrounds Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes 3 Click on Choose File in the Upload background image and choose the image to upload Upload background image Choose an image Upload 4 Click Upload Now your background image is ready to use Delete To delete a background image 1 Go to nagvis in the monitoring menu 2 Go to the menu on top and select Options gt Manage Backgrounds Actions Map Options General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes 3 Under Delete background image choose the background image you like to remove
14. example above and create a SLA report from it you will directly see if you can deliver your service the way you promised your customers Hosts and services About Hosts and services are the objects that are monitored by op5 Monitor Table of Content About A host in detail Page links Host information header Host state information Host commands Comments A service in detail Page links Service header information Service state information e Service commands e Comments A host in detail A host can be any kind of network device virtual device and other objects that you might reach from the op5 Montor server Let us take a look at the Host information view and see what parts it is built upon In the coming sections we will go through each part and learn how they can be used Hogi Comments Sanedemil Alenbisiory Eventiog Aleriristogram Availabiliy repot Notifications Addresas Parents Member of Coraci grups 172 207 552 ramai 2 Ho hoskroups qc 1 raf sdo 011 chan 015 com Hist Corimrands A up chor tata 21h 30m 32s PP Locate borton me Ei Serra DR 11227 982 monda lo CMAP Paca mi Oe A Bubmila hai com Cata sturta aloe Wami Cnil Min Max E J Dabi arivo chec pki l o a P 5 Perfermanco dain a TE A A Re schedule meih pl 0 36 10 oO 1005 Sairi paraben cla Gumam aham 13 hard Bas accepting pas Litcil shiek timo 2014 05 18 1020 40 pa SD do oe Cirio ature refine beah OP coer ero fs Disable moik oios Checa hp
15. flexible schedule is used Shows if the scheduled downtime is triggered by another event The action for the scheduled downtime Remove is the only action available for scheduled downtime Description The contacts name The contacts alias Description The state OK WARNING DOWN etc of the object in the notification The hosts name in the notification The name of the service in the notification Only valid for service notification The date and time of the notification To which contact the notification was sent Shows which notification command that was used for the notification The check command output from the check Description Shows the designated icon for the filter Shows if the filter is a global filter or a personal filter The name of the filter Shows who created the filter Action for the filter only delete is available It is possible to create a custom column if the column isn t available from the standard columns The format is lt label gt lt data gt where lt data gt is the source of the data for example if you would like to create a column that show the note of a host set in the configuration Notes notes Columns in list view i Table Hosts all Notes notes It is also possible to fetch For example the host notes on a service as well by using the host notes label Links in custom columns It is also possible to add HTML code into the column Let s say that you have
16. green color red yellow or grey If you hover the mouse over an object you will get a summary of how the current object Icon objects As you can see in the table in Map object types the type Icon consists of five different objects All of them are icons that displays status of a certain object in op5 Monitor They will change color depending of the status of the corresponding object in op5 Monitor Adding a host icon To add a host icon 1 Go to the menu on top and select Edit Map gt Add Icon gt Host Actions Edit Map w Options Lock Unlock all Show Hide Grid Add Icon gt Host Add Line gt Service Add Special gt Hostgroup Servicegrou Manage Templates TE Map Options map 2 You will now get a mouse pointer looking like a cross i Click on the map where you like to add your host 3 A box with the host options is now shown A E ini Create Object x T x y oo z 10 url_target top use Save The options marked with bold text are mandatory So the host name is the only one you have to change for now 4 Click Save and your object is saved on the map Adding a service icon 1 Go the menu on top and select Edit Map gt Add Icon gt Service ns w Edit Map Options Lock Unlock all Show Hide Grid R Add Icon gt Host Add Line gt Service Add Special Hostgroup we Servicegrou My Manage Templates 9 P ynamic Gro Map Options Hd uP 2 You will now get a mouse poin
17. letting the user create historical reports from the information that op5 Monitor has collected A monitoring system receives a huge amount of data from your IT environment op5 Monitor has a powerful yet easy to use built in report generator The reports are generated from the history logs from all the elements included in the report Table of Content e About e SLA e Creating an SLA report e The SLA report e Editing the SLA report settings e Availability e Creating an availability report The Availability report Editing the availability report settings Save reports e Saving a report Schedule reports e Schedule a report from the result page Schedule a report from the report menu Modifying scheduled reports e To modify a scheduled report Deleting scheduled reports SLA The reports in op5 Monitor can be mapped against unique Service Level Agreements This means that you can directly see and follow up on both your internal and external SLAs Creating an SLA report The fast and easy way to create an SLA report is to only follow steps 1 3 and then skip to the end of the guide which will cause default values to be used for almost all settings The complete instruction describes all settings To create a SLA report 1 In the reporting menu click on SLA Reporting ali SLA Reporting The report setup page is displayed SLA report S switch 10 Availabilty repor El Repon type Hostgroups z Select H Fike
18. monitor is a geographical map that uses Open Street Map Google Maps and Cloud made maps To be able to get real time information from the Geomap your client must have access to Internet However it is also possible to choose pre generated maps if a internet connection on the computer that is viewing the map is not available It is also possible to choose Google Maps as the preferred map A It s only the client that needs access to the internet Table of Content e About e Map type e Locations e Adding a location e Links e Adding a link Map type As mentioned above there are three map types available e Open Streetmap e Google Maps e Cloud made maps from Open Streetmap To start configuring the map type for Geomap follow the steps below h Click Geomap in the monitoring menu 2 Select Settings in the top right corner Settings Besides the map type you can also set the refresh rate of the map with the slider from left to right or manually enter the interval in seconds Geomap Settings me m e Geomap refresh rate 100 3 Select what map type you want to use Geomap Settings O enstreetha 4 Click on Settings again to save the setting and refresh the map Locations Before Geomap is useful you have to add locations to the map Each location can be associated with an object The following object types can be used Host Service Host Group Service Group Adding a location Here
19. on the top Table of Content e About e Layout e Widgets Layout The layout of the tactical overview is split in to three sections with different size of the widget width The first section is split into three columns each column can contain one widget The second section contains two columns and the third is one column i a CAN E Widgets Widgets are covered in Widgets chapter Widgets About Widgets are used to give the user a ability to personalize the Tactical Overview display status data to their needs The first thing you will see when you login to op5 Monitor is the Tactical overview and it looks like this H ng Perlit rest y 2i hi H E Gane Chock Ketin Time QoL PRT er rice Lea uk e A AE Herb Eres Tires Hiren Sias A LEA EEN a dee ho ams eke ieri P Emake Lor arden Chacke m4 Monday karea Pop Dira art A oe Event Harri yra bdo Sid ura ve TO pebei I iJ A E Serecea D sra E srt Far Erazm Cubki m Mhai m Hha am Al Hha O kas hiad z Pr HM Ms rir maris RAI Search El Fisza Reference system services Was ips Lani sihan 2012 53 18 10001530 le ANI hs et Chace al 1 Leire ohh J rere Lesi eles DLT A a CE 1 ee Gs uy Me SHA Luter cp ae Sarlo preu ok WARMING CRITICAL LEA eke l Erie Ars Por Chia JA brat a a Terima Sate Crazed Custis MPa aa Al Heel In the Tactical
20. path including the filename and prefix pdf or csv in local persistent filepath Deleting scheduled reports To delete a scheduled report 1 Click Schedule reports in the main menu Schedule Reports 2 Click delete icon on the schedule you like to delete 3 Click OK The GUI This chapter will describe the graphical interface of op5 Monitor Filters About Filters can be used to filter out content in op5 Monitor They can be based on names states comments or other information Filters can be applied on listviews All listview content is based on filters so for example when viewing a host and its services the view is based on a filter that can be manipulated Edit filter To edit a filter click on the filter icon in the listview Welcome John Doe Log out 09 You can either edit the filter manually or graphically When editing a filter graphically the manual string is automatically shown We will focus on the graphical design of filters Categories There are nine categories to choose from that will affect the layout of the listview all anew 8 Paks e Host Manual input e Service e Host Group services all e Service Group 4 E e Comments y e Downtimes 3 hosts e Contacts v seriees e Notifications hostgroups e Saved Filters M servicegroups comments E downtimes Filter Groups contacts 201 notifications A filter group is a logical AND saved_filters 201 or OR operator There is also i a negate gro
21. report This will be included in the header of the report ld Description g Choose whether to include soft states or only use hard states in the report EJL Include soft states h It is possible to include a Summary Report with the SLA report For more information about summary reports see Al ert summary Top alert producers l Include Summary Heport i Include performance graphs if you would like to include all the graphs for the hosts and services included in the SLA report Ed Include performance graphs j Select skin Skins modify the visual appearance of the report Nr Skin default alk k This skin will be used in both HTML and PDF reports 7 Enter SLA values as percentages between 0 and 100 EJ Enter SLA ES Jan 323 Feb Mar Apr k Ya Click on the icon in front of the name of the months to copy the value to the other months that are available Only the months that are included in the report will be available js 8 Click Show report The SLA report When you have created your report you will get a result page looking like this SLA breakdown Reporting pernod Tha Year 2013 01 41 00 00 00 lo 2613 4308 10 32 17 dat A AS A A A Sring hosts in state up dran unreachable pending SLA breakdown for network e E Lod gi oo Penant i a Poll m C sarpin MA oea sa P Fuma sua Fab SLA oreakdown for nebwork Jer Fab Mar BLA 24 000 5 yi OED
22. save it Save reports Scheduling reports can be done by clicking Schedule in the reporting menu Note that the report first must be saved before a scheduled report can be created Schedule a report from the result page In the guides below we will schedule a SLA report but it is done exactly the same way for the availability reports 1 Create the report as shown in Creating SLA report 2 Save the report as shown in Save reports 3 Click create schedule icon Ea 4 Fill in the options in the new window New Schedule Ed Select report ypt ll Flename defaults lo pil may end in a aE Ayvalability Report d Report interval EH Description Weekly aE dd Select report Select saved report ar Fj Recipients E Save repon in ihis local folder Save Clear 5 Select report type choose the same type of report that you saved before 6 Choose Report Interval This will be how often the report is supposed to be sent 7 Select the saved report 8 Add Recipients email addresses separated by a comma 9 Give the report a file name This is the name that the pdf file will have when it arrives in your mailbox 10 Add a description for the scheduled report 11 Add a path where to save the report The path must be absolute and include the filename with either pdf or csv prefix depending in what format you want the file This is optional 12 Click Save Schedule a report from the report menu Before a report can be
23. updated The widget displays the current CRITICAL services for the selected servicegroup Una chnowedged service problems Ty HOST SERVICE ACTIONS LASTCHECK ALERT TIME STATUS INFORMATION PE i CRITICAL www OO oe le par 20120322 15 10 16 2012 03 19 1635 16 Cannol make cl SSL connection Closing widgets 1 You may close one or more widgets from the Tactical overview Just click on the Close widget icon to close the widget completely from the Tactical overview Closing widgets 2 Another way to close the widgets from the Tactical overview is to click on the Page settings icon Available Widgets e Merlin node status Monitoring Performance 1 1 Business Services S Werdin node status E Unhandled problems E Hosts And then you just uncheck the widget you want to hide from the list The widget will only be visually removed from the Tactical overview It will not be removed from the software Multiple instances It is possible to create multiple instances of a widgets This can be useful to display different datasources in widgets such as status of a servicegroup or critical unacknowledged problems To create another instance of a widget Click the copy button on a widget This will create an identical copy of the widget Moving widgets You may move around the widgets shown in the Tactical overview as you like To move a widget from one section an other Grab by clicking on the top bar and holding down the mo
24. 4 Host commands Here you can perform different commands for the host and or all services on that host 5 Comments Manually added comments and comments from the system are shown here Page links The page links gives you a couple of shortcuts to more information about this host and its services Host Comments Statusdetail Alerthistory Eventlog Alerthistogram Ava Host information header Here you will get a short summary of the host Address Parents Member of Contact groups 172 27 96 2 ref mon 01 No hosigroupe ac 4 pu O Show performance graph The host header information contains the host address the parent host what host groups it s member of what group will get the notifications for this host links to extra service actions service notes and the performance graphs a link to the object in the configuration GUI Host state information In this view you get all kind of status information about the host This is the most detailed view you can get over a host Current status Status information Y Up for 131d 21h 55m 27s OK 172 27 96 2 responds to ICMP Packet 1 rit 0 172ms Data source Value War Crit Min pkt 1 0 0 0 ala lahore rta 0 172 2000 000 2000 000 pl To 95 100 O Y Current attempt 1 3 hard Last check time 2014 03 18 10 18 40 Check source ref morr 01 local Check latency duration 10 001 0 001 seconds Next scheduled check 2014 03 18 10 23 40 Last sta
25. AR 54 6 TING GUI asa router dE NA 64 A O RAR 65 LOZ MISIVICWS gt Y AA A A AA tanta eigen Ss ao eg 67 1 6 3 Multiple Nostand service commands isaac a ATA AA Bape ek cee eer 72 Ag ENS VICO aa ta RE A AA AAA AR EA cae eee 74 EOS UICC ARCOM MENU errar A nt 77 LO GCROESAUME casita AS AA A AAA E A ne ee 78 AS A RAN 79 120 9 Tac Ca NO VEIMISW a A AE A A A A 82 EOI SIS diria AAA AA AA AA A AR 83 op5 Monitor User Manual Configuration The Configuration menu item in op5 Monitor is all about configuring op5 Monitor Everything from you own password to hosts services notification escalations and so on is configureable here The Configuration head line is divided into the following parts View config Change password Backup Restore e e 1 e Host wizard Configure will be covered in the chapter op5 Monitor Configuration Tool Backup and Restore About The op5 Monitor GUI has got a built in backup feature This is not supposed to be a replacement to op5 backup A The configuration backup is only backing up the op5 Monitor configuration nothing else Table of Content e About e Backing up the configuration Backup Restore actions Restoring a configuration backup Backing up the configuration To backup your op5 Monitor configuration 1 Click Backup Restore in the main menu Backup Restore 2 Click Save your current op5 Monitor configuration Now your backup is created and can be restored at any time you like
26. Fitil 100 100 E Group members reaiveark Mani eih The table below describes the parts of the result page Apr LES 08 060 E 20 500 Si Se OOS 100 mo 0 mms E Description The action icons allow you to save the report direct link to report edit settings save the report as a pdf or csv print the report The report graphs Click on the graph to get an availability report for the duration of the SLA report 3 The result same result as above shown in a table 4 A list of every object included in the report Click on the object name to get an SLA report for each and every object Editing the SLA report settings You do not have to create a completely new report if you only want to change a minor setting in the one you just created To edit the settings 1 Click edit settings 2 Edit the settings you would like to change in the dialog shown below All options are described in Creating SLA report F Report type Hostgroups gt Select Ed Fiter Clear Avulable hosigroups Selected hosigroups DONS Servers Linki Serwners Generic hosts HP Servers Ware Host Whihware Hosts Web servers Web servers https Windows servers Report Settings Eror the settings for your report Ed Anporting perad E Anpart time period Last 12 months z 2ta Ed SLA calculabon method FI Stews to hide Group availability worst state Lip Caw Linacre F Court scheduled downtime as kd Couri program downtime as B om m em
27. Go to the configuration for the host or service Add sub element only available on groups Edit object Remove object Clone object only available on groups 4 Last check This will show when the object was last checked The time on a group is the time for when the last sub element was checked 9 Duration Displays how long the group or service has been in it s current state 6 Status Information Displays in what state the current group is in For hosts and services the output from the op5 monitor check is displayed Dokuwiki About op5 Monitor comes with an dokuwiki that gives you a great way to document both your environment and things related to your monitored systems Of course you can also use this dokuwiki to save other kind of related information in too This makes it easy to reach and you will ensure you have all documentation in the same place Table of Content e About e Editing a wiki page e Formatting a wiki page Editing a wiki page To edit an existing page go to the page you want to edit and select Edit this page in the top right corner A backup of the previous page will automatically be created 09 Out Search Formatting a wiki page You can format your text by using wiki markup This consists of normal characters like asterisks single quotes or equal signs which have a special function in the wiki sometimes depending on their position For example to format a word in italic you include it in two
28. MTA IMAP POP server Webmail Storage On the hosts listed above there are services that must be working otherwise your customer will not be able to user the email service you shall deliver to them Place all the important services in one service group and you can then easily see if an alert and or notification says anything about the email service in the example Service group commands By clicking on a service group name the name within parentheses in any of the service group views you will get a menu to control the service group Servicegroup Commands for Web Services Web_services gt E schedule downtime for all hosts in this servicegroup Enable notifications for all services in this servicegroup AAA J Disable active checks of all services in this servicegroup From this menu you can e Schedule downtime for all host and or services in the service group e Enable and disable notifications for all hosts and or services in the service group e Enable and disable active checks for all hosts and or services in the service group e Go directly to the configuration for this service group Service group reporting From the service group command menu see above there are also a couple of reporting tools From this menu you can view Availability reports and Alert history for the service group Another good way to use service groups is to create Service Level Agreement SLA reports based on service groups If you take the
29. Overview you may close the widgets move around the widgets to different places set individual refresh time for each widget collapse and expand all individual widgets create another instance of the widget scale the widgets over multiple columns All changes you make with the widgets are saved per user Table of Content e About e Widget parts e Renaming the widget header Collapse and expand Widget settings Extended widget settings Closing widgets 1 Closing widgets 2 Multiple instances Moving widgets e To movea widget from one section an other Restoring to factory settings Create you own widgets Widget list op5 Monitor comes with a number of available widgets used to display data in Tactical Overview Unacknowledged Service Problems Scheduled Downtime Acknowledged Service Problems Nagvis Disabled Checks Services Host Performance Merlin Node Status Acknowledged Problems Monitoring Performance Hosts Network Health Monitoring Features Unhandled Problems Business Processes Network Outages Geomap Beside this wide range of widgets you can find additional widgets on www op5 org or create a own widget that fits your needs This is described in op5 Monitor Administrators Manual Widget parts Below you see an example of what a widget can look like Disabled checks OK Y 2 Disabled services 5 6 The following table describes the parts of a widget shown in the picture abo
30. Te OPS Montor User Man Al ta a A A EAN en fhe AIN a dl ats Mee tees 2 Als Vee Cy OMIELOMU ACL Yo stan os eh ok Sg ees hs cease co A cae A A AAA A A A Geeta es oe ne 2 EM BACKUD and RESIOTE oere tatanta AA eager sone arte aoe ARAS Meera eae aun eee 2 ale WAV ACCOUNE A A Gag en Wo Me Mico hs Dae tae O Gupte eh moon en 3 AS VOW ICONIC att A A ag Nes oe a A cine Seagate Sah Mose cts 5 12 GROMAD gt sic cerita Dat tte IAN A eee a SAA Suntan E eae pane AA 5 2 WHMIS Geomap stas a A Sacer AAA daca ae E aie aap A A EA 5 ES MOROS as A A ice sate east aul Soe a arnd eng Solana ace a ee ae 2 10 Ta I BUSINESS SOF VICE Monlong daria daa AAA Sepak Sep cd eee kre fe Seapets ia 10 Td Ze DOKUWIKI ganenn oe ds E eee 11 133 Hos and Service OUDS Girar A AAA trata sae ot Supermodel Aone 12 Wo ATO SIS ANG SCIVICS Ss earren ENET ert ae ience Sheek Se A Seen ae eae we eas eee dea 15 AO A DEM tt A AA A AAA eee A aed a Aiugeaee nen Meena 23 to G MONTORO GCOS ra E AA AA A A 24 E A O 25 19 90 Problem handlhd 20 A A A A AA aaa Gey E 26 To SV OWING CAV GIS asta creck Sere crear cee esta bs Sine AA AS AS E 33 Meh IANS 5 sra eS fe Pete he a eg A cy ac aA ence SiS A AS A AS O hoger 35 TAVANA D pr A AAA AA agin Gi eh McC ee er iD A ead Maas 36 TAZ COMMGUIE NaO VS nessa A AAA ence ones Geeta ita 37 TAS NadWis Maps 2 ta A at ca a he tec AAA A SA 38 Tee FROLATOM POS E A A A E a RN 48 o Re PORNO iS a A A AAA AAA AE 49 TCS MEV SUS ana LOGS pt RIA A A A E A 49 a o R
31. a 2 aa Gra z ra iman A ar It is from this view you can display and manage you maps Automap About When you take a look at the Automap for the first time you will see the complete tree including all your hosts If you only like to see one part of the tree you have to change the following configuration setting defaultroot Defaultroot tells Nagvis what host to start your tree with Table of Content e About e Example e Setting defaultroot e To set defaultroot Example Example of how the defaultroot works in NagVis Automap In this example we have the following tree in op5 Monitor reposit qies Sjrectory1 m te eeTical cc db demo y mmarkl stt h y web developrr crf A B tickets online Pere see lists Here the demo host is set to defaultroot and all of its children are displayed If you set the host switch1 gbg as defaultroot in Nagvis the automap only display switch1 gbg and it s children environment gbg and p rinter gbg The picture below shows how it would look like Mitchi gb 323 printer qbg environment gbg Setting defaultroot This is done when you have one of the maps in Edit mode There is no Edit mode on the automap so these steps have to be done on another map To set defaultroot 1 Open Nagvis 2 Go to the top menu and choose Option gt General Configuration Actions Y Map Options General Configuration Manage Backgrounds hue Manage Ma
32. and Backlog are present With Hard you can select to only filter on HARD status and discard all SOFT states This is the default setting when op5 Monitor sends notifications Backlog is a little more complicated This setting can be useful if Tactical overview is displayed on a screen as a NOC dashboard to monitor the status of hosts and services When the Backlog setting is used the widget will display all the problems that have been reported since your last login even if these problems has been resolved To remove a problem when the backlog setting is activated you must either acknowledge the problem or click the X button to remove it form the list The backlog setting is global and affects all users In the following example we will choose to display all the critical problems in HARD state from the servicegroup Web Services O Click settings button and select a servicegroup Refresh sec 130 Height px Show cortea show warning Show TADA Te Show pending Service group All Harald oq i Select the servicegroup you want to monitor with the widget Aelrezh sec 130 Height poc 0 Show critical Sida ar mir Show unikan Shoa penin Service grol x All Bac coll Web Services Web_services Hard monitor_sq monitor_sqg When you have applied your settings a notification will be displayed in the top right corner showing that the settings are saved Settings for widget tac_services_unacknowledged was
33. basket To view graphs from multiple sources it s possible to add graphs to the basket By adding a graph to the basket it will be possible to view the basket with the selected graphs below each other This will give you an easy way to compare graphs from one or more hosts To add a graph to the basket select the graph that you would like to add then click on the icon above the graph Age AS e oe ur age 85 aame GSR g After adding the desired graphs select graphs from the menu FI Graphs then click on show basket My basket A 2 e CPU Usage esxl CPU_Usage a show basket NagVis Introduction NagVis is a visualization add on for op5 Monitor and it is used to visualize op5 Monitor data e g to display business processes like a mail system network infrastructure or critical production processes In this chapter each type of map will be described You will also learn how to complete the most common tasks like how to e add edit and delete maps e add edit and delete objects e change global configuration The first thing you will see when you open up NagVis in op5 Monitor is a few default demo maps Automap and Geomap The picture below shows an example of how the view may look like Map Index Automap kd ES Grid R KVM kd Business Service_Management ga AKVM a 6 op5 ao ES s E 7 SS ae BO st Kista E Local_server_performance Y MSP_ Business View ES Stay In Control ES 6 op5 a Os i OS x MN Li
34. bed in Creating an availability report Report Settings Enter the setings Tor your napori 7 Hepatng parod lud Atat Ame pirid This Week 24x7 El SLA cakulation method dis Group availability SLA Lip Dinan Linnean hike fd Court scheduled dewnlira as ld Use nins Actual state ld Use cluster mode Ed Assume states during program downlime ld Include soh states EJ _ include trenda graph Fa Includo aloris log E Show trends re scaling jos TESE Sn Ej Description default Show report Click Show report to save the new values Save reports There are two reasons for saving a report It is easy to reach the same report the next time you would like to see it You can set up a schedule for it to be regularly regenerated with current data and sent to you or anybody else in an email or saved as file To save a report you need first to create the report When viewing the report the save option will be available The procedure is the same for both SLA reports and Availability reports In the guide below we will use a SLA report Saving a report To save a report Create a new report In the result page click Save report Give the report a name Save report Click Save report Schedule reports If you want a report to be regularly regenerated you should schedule the report to do this automatically Before you schedule a report you need to create it Creating SLA report or availability report and then
35. can type in almost anything you like 5 submit a host comment Y Delete all host comments Comments No comments yet iew in listview Comments are designed to be short texts If you would like to add documentation longer descriptions and so on you should consider using the Dokuwiki that is included in op5 Monitor Hyper Map About Hyper map visualises the relationships between hosts in a scrollable map Table of Content e About e Hyper Map Hyper Map To access the Hyper Map click on the icon in the menu ua Hyper Map You need to accept the java applet to run This map is autogenerated by the parent child relationships of the hosts If a host does not have any parent it is connected directly to the op5 Monitor Process To navigate in the hyper map use the mouse to drag the map in the direction you want to go mare EA oe pre dee gt e N bx i OS a ed 41 nl ce eT storage P AN vi switch2 sth A switch2 gbg o5 LZ sth swe tickets online web SA rep vmwarel sth sandbox tor citrixxen sth crm arm poller Monitoring Agents About op5 Monitor can do a lot on its own But to get the most out of op5 monitor you should use our agents The following agents are available from the download section in the support section at http www op5 com get op5 monitor download Age nts tab op5 NSClient NRPE MRTGEXT Windows syslog Age
36. d filtering logs e Alert History e Viewing and filtering logs Alert summary Top alert producers One useful report in op5 Monitor is the Top alert producers report This report is created from the Alert summary The Top alert producers report makes it easy to identify the biggest problem producers in your environment monitored by op5 Monitor Creating a Top alert producers report Create a Top alert producers report 1 Click Alert summary in the main menu E Alert Summary 2 Select custom report mode Report Mode Standard Custom 3 Select all hostgroups Available hostgroups selected hostgroups DNS servers Generic hosts HP Servers gt VMware Host VMware hosts Web servers Web servers https Windows servers 4 Select Report period Since this is the first time we generate this report we use the last 31 days When you use this on for example weekly basis you could use the last 7 days E Reporting period Last 7 days 5 Select Summary type and set it to Top alert producers E summary type Top alert producers 6 Leave the Alert Types with the default value EJ Alert types Host and service alerts 7 Choose Hard states for State Types we are only interested in the real problems state Types Hard States 8 Choose only problems sate for both hosts and services Host States S rvice States Host Problem States Service Problem States fF 9 Set the number of items to show in the resulting report If yo
37. d in the SLA report 7 Include performance graphs Select skin ad Skin default ijj This skin will be used in both HTML and PDF reports If this report is based on a Business Service whose top level element has been published as a serviced it is possible to include the events from the BSM It will show the underlying checks that triggered alerts in the BSM If the selected BSM service is not a top level element no BSM events will be displayed lA include BSM events The Availability report When you have created your report you will get a result page looking like this Hestgroup breakdown E Le amp Resoring period Lasi 7 days 2014 09 11 11 28 57 10 2014 03 18 11 20 57 24x7 gt showing hosts in stale up Gown unreachable pending Counting scheduled downtime as Actual stale Assuming previous state during program downline vhosts Ug Down Unreechable Undetermined kwm dencal 1005 Y 0 0 0 Summary of vhosts Up Down Unreachable Lindaterminad Groun salda karat abaia 100 54 a 0 Do G Te A viene Firg Luo Don Unma chihe Undebermined paar u T au Q 0 o mos Y os 0 oh 1005 Y 0 0 0 1005 Y 0 D 0 10054 Y ow 0 0 10056 o t D crm 1005 Y ow 0 0 Summary of vmachings Up Gown Wnreachable Undetermined Group aeniabilby Vlorat stan 50 971 5 a e Dn Om Total summary for all hosts Up Down Unmeachable Undetermined Group awailabilby Worst state TN 0 0 ld Status overview vhosts Status o
38. e OK WARNING CRITICAL UNKNOWN or PENDING The description name of the service check The column where comments graphs and notification status is shown Links to configuration extra service notes etc The date and time when the service was last checked Time for how long the service has been in its current state The number of attempts needed before a notification is sent out The output from the last check command Description The name of the hostgroup Links to hostgroup commands Shows the total number of hosts and its states in the hostgroup Shows the total number of services in the hostgroup and their states Service groups Column name actions service status summary Comments Column select id object_type host state host_name service state service description entry_time author comment persistent expires actions Downtimes Column select id object_type host_state host_name service state service description entry_time author comment start_time end_time actions Description The name of the servicegroup Links to servicegroup commands Shows the total number of services in the servicegroup and it states Description Select checkbox for the comment ID of the comment Show the object type for the comment Host or Service The state of the host on which the comment is located The name of the host on which the comment is located The state of the service on which the comment is l
39. e has both Round Trip Times and Package loss where in this case RTT is source O and package loss is source 1 To change the source for a graph in nagvis edit the graph object and add 8source x to gadget_opts Modify Object x host_name internet 5 sarvice_description x l y i z l backend_ld vlew_type gadget_url El gadget_type A HTML Code gadget_scale _ 100 J gadget_opts M context_menu C Yes context template default Selecting graph length To select another graph length use the gadget_opts option amp view 0 4 hours amp view 1 25 hours amp view 2 one week amp view 3 one month amp view 4 one year view_type Sl AAA gadget_url mi pnp_graph php ossetere Te gadget_scale C 100 gadget_opts Y context_menu _ Yes context_template default Using multiple options To combine multiple options for a graph enter the options directy after each other For example if you would like to view a package loss graph for the last year use the gadget_opts amp source 1 amp view 4 Managing objects Deleting objects To delete an object 1 Open the map in which the object is located 2 Right click on the object icon and the following dialog is shown A Refresh Status Clone object le Unlock Schedule Downtime Re Schedule next Check 3 Click Unlock to enter edit mode for that object 4 Right click on the object again and select Delete
40. e mn a m e m de m s ml aimh 3 Click Show report to save the new values Availability An availability report shows availability for host groups service groups hosts or services during a specified period of time Creating an availability report The fast and easy way to create an availability report is to only follow steps 1 3 and then skip to the end of the following guide which will use default values for almost all settings The complete instruction describes all settings To create an availability report 1 In the main menu to the left click Availability es Availability The report setup page is displayed Availability report all Switch to SLA repon Ej Saved reports Select saved report ad Report type Hostgroups FJ Fiter Available hostgroups CNS servers Generic hosts HP Servers VMware Host VMware hosts Web Servers Web servers hips Windows servers Report Settings Enter the settings for pour report Ed Reporting period Last 7 days bd SLA calculation method Group availability worst state Ed Count scheduled downtime as Actual state ld Include soft states E Include alerts log Include trends graph HC Include BSM events H C Include summary report Ed Sin default Show report Select New Select Clear gt z k F de dl F T Delete Seleciod hostgroups Fl Report time period 247 E States to hide lUe L Down Unreac hable Ed Count program downtime as Assume p
41. e plus icon at the right top of the page 3 Follow the instructions in Schedule reports just select Alert summary report as report type New Schedule FJ Select report type Alert Summary Report ak Report Interval Weekly ak Ej Select report Top Hard Service Alert Producers test ak 4 Click Save Trends Trends display a graphic view of status on a host or a service during a selected time period This graphical view is reached from Availability reports Creating a trend report 1 Click Include trends graph LR include trends graph C Show trends re scaling 2 The trends will be shown in the report i Event log An event log displays a list of all events that has occurred in op5 Monitor It shows you everything from alerts and notifications to op5 Monitor service restarting In other words this is a log viewer for the main op5 Monitor log Viewing and filtering logs In the op5 Monitor event log you can view every event that took place in op5 Monitor filter out any kind of events you do not want to see set the start and end time of the logs you like to view To view the event log Click the Event log icon in the main menu and there you go D Event Log As you can see in the picture below everything except for Initial and logrotation states are shown by default State type options Host state options Service state options General options MI Soi pistes Iwi Host dowm SECEDE Wenning O Hids flapping ale
42. ear if you are Authorized for system commands this is set under User Rights in the configuration see Authorization Table of Content e About e Host Actions e Service Actions Host Actions The actions accessible from the host quick access menu are Schedule Downtime Cancel Schedule downtime Acknowledge Remove problem acknowledgement Disable host notifications Enable host notifications Disable notifications for all services Disable active checks Enable active checks Reschedule host check Schedule a check for all services on this host Add host comment Service Actions The actions that are available on a service quick access menu are Refresh time Schedule Downtime EJ Schedule downtime Cancel Schedule da downtime ve Cancel Scheduled Downtime Acknowledge A A A A Remove problem Acknowledge O acknowledgement Remove problem acknowledgement Disable Enable nn neimite imiraa marearen eea emanean service notifications A Disable lt sarvica notificatio ms Disable Enable al im l active checks ii Enable Service a notifications _ Reschedule service y Disable active checks check Add service a Enable active checks comment a Reschedule service checks Add service comment About Every view is automatically refreshed after a certain time The default Global refresh time for listviews is 90 seconds Table of Content e About e Pausing the page refresh Editing the refresh time Paus
43. ecks i Sa r a Type in a comment and click Submit Service demo poller Cran process demo poller Current users demo poller Disk usage Sticky A Notify al Persistent El Author osandstrom Comment Submit Reset Navigation About The GUI in op5 Monitor is built to be as simple as possible to use In this chapter the different parts of the GUI is described In line help A manual is great but sometimes you only need to get a fast answer about a special part of op5 Monitor Get information from the in line help F Click the help icon This gives you a small frame containing the help text Click anywhere outside the help text to hide it Login and logout Logging in to op5 Monitor First of all you need to login before you can start using op5 Monitor To login to the op5 Monitor GUI Point your browser to the portal page of your op5 Monitor server https yourserver G op5 Monitor Username Password Login method Default Login Enter login and password Click Login The default username is monitor The default password is monitor Logging out from op5 Monitor To logout from op5 Monitor just click Log out in the upper right corner of the GUI Monitor Admin at ref mon 01 Log out Search H Main menu The navigation in op5 Monitor is simple and can be found in the top of the GUI There are five main sections seen from the left About Monitoring ReportingSaved Filters Configuration T
44. en hovering the mouse over a graph icon It is also possible to change the popup delay Set URL target Select how you want a URL to open You can choose to open in a new window or in the same window Changing your password 1 Click Change password in the top right corner of the My account page 2 Type current password and the new password two times Change password Current Password crm New Password ssssessssss Contirm Password e Change password 3 Click Change password Next time you login you have to use the new password Columns in list view Here you can modify which columns that should be shown in the corresponding view For more information about this please see Customiz ing listview columns_ View config About View config is an option to get a table view of the configurantion This can be used for quickly viewing the configuration Table of Content e About e Viewing config Viewing config In this example we are going to view the hostgroups ordered by description 1 Click View config in the configuration menu BF View Config Object type Hosts 91 Enter text to filter Hosts HOST NAME ALIAS DESCRIPTION ADDRESS PARENT MAX HOSTS CHECK ATTEMPTS 172 27 76 202 172 27 76 202 172 27 76 202 routeri 5 dowm 1 doaTe 12 34 swilchi 5 As default hosts are shown 2 Change Object type to host groups sl lb Object type Host Groups Geomap Geomap Using Geomap About The Geomap part of op5
45. ervice Comments On hos remort Pb Montar Server mae bor M A Conteora cs Eha pera aaph 2 mel Myzol O Dh ler didih 46m Md Current Salus States normi Data source Connec on Opona ipon abie eee le y ener hike Ococha_inseris Ocache_lemem_prunes Pufcrnance dots Nr information tor hos Status detail for hest Alert history pime 1107319 Thiis 2 Duel 718325 Elo queria 2 Opera IRBE Fhah Lelie 1 Opan abla 39 Dare par ancora rare OAA Exentlog Alerthistogram Avedability repor Noticatons Address Member of Contact groupe Contacte 17227006 Ro 50UvYEDJDuUS suppori group Seprice Commands Sub a Bernice Commend FJ Diote activo chocia of tus servico Fin achadula nast parvisa chach ma Warn Grit Alia Max E value mac Subm passia check resul kor ihis a y Sian accepting paraha checks for thi x 7 mo Shop obema oea te sericea Oc z B je Disable noificatora for thi service oc Oc a Send custom mbesin Part Description Page links Quick links to other information about the service and the host it is connected to Information for this host Status details for the host Status detail list all services on this host Alert history show the alert log if the service e Alert histogram show a graphical view or trend of the problems on the service Availability report of the service Notifications shows all notifications that has been sent out about this service Serv
46. g ot fly e Check biene i duration DF 141 MH seconds i sondicusiom moii Hot scheduled check 2019 0518 10 08 40 Y Fetal domina Lil stone charge 20191106 122534 eee ij Dead notaio Lial aiea His tbe ade 0 del le this hant ei Y ha ganet sata changal ji raro eben In achiu downl no Echodak a checa e Alive checks Y anat O Disable checks of Blt G inas ol EA O Dicablo avani hard ETE Engke a ee a e eea Hubbenlcrna F Enuh F Feal fap inimii Event kirin 4 Eruiskad Flag detecten Enaid Submit a hasi eammers Y Dalata all hast comments 5 Commaria The table below describes each part of the Host information view briefly Nr Part Description 1 Page links Quick links to other information about the host e Status detail list all services on this host e Alert history show the alert log if the host e Alert histogram show a graphical view or trend of the problems on the host Availability report of the host Notifications shows all notifications that has been sent out about this host 2 Host information header Displays brief information about the host and its surroundings like Host name and address Parent host Hostgroup membership Extra actions and notes Links to configure and graphs Host notifications 3 Host state information Here you can see status information for the host like e Current status e Current attempt e Last state changes and notification e What is enabled or not on this host
47. gement Now the notifications will continue as it is setup for the object The comment for the acknowledge s not removed Removing multiple acknowledgements To remove several acknowledgements 1 Go to tactical overview and in the acknowledge service problem widget and click on X Acknowledged services Acknowledged problems CRITICAL 4 Acknowledged services 2 Click Send Multi Action below the search field a sssnnnnnnnn iL It is located in the top right of the list 3 Chose Acknowledge in Select Action drop down list just below the list and click Submit Remove Problem Acknowledgement gt Submit Schedule downtime Using scheduled downtime enables you to plan for system work ahead When a host or service is scheduled for downtime op5 Monitor suppresses alarms for that host or service Furthermore op5 Monitor informs you about when a host or service is scheduled for downtime through the web interface Information about the scheduled downtime is also stored so that planned system work does not affect availability reports It is possible to schedule downtime for hosts services all members of a host group all members of a service group You can also configure triggered downtime for hosts located below a host currently in scheduled downtime To do this you need to have your parenting configured correctly Read more about Par Viewing scheduled downtime Basically the Scheduled Downtime vie
48. here are also five quickbar buttons Refresh Settings Unhandled problems Tactical Overview Manage quickbar o 19 9 m Add custom quickbar link To add a custom link to the quickbar menu select the small manage quickbar menu icon to right of the quickbar Add the URI name and icon for your custom link Beis i i f ma E ma hc A a e a decos _ a Add new quicklink JURI Tithe Openin This window ZEDWD QSeesee O ES a r CHYmRNSSEBEIGBs Icon e le i lew Y E O SSO RFS S2SEGegvecervrvuuvugY ARE MO gill 028080 140i P Remove selected quicklinks JJ Lol so Pop up graphs and comments In every view where you find the icons for graphs comments You can hover the mouse pointer over the icon and get a pop up looking like this Status Actions Last Checked Duration gt Attempt Status Information End 4 01 09 23 073433 isn im s 18 a Ping times hyper w at in l B Sum 12100 Bon GC 100 A round Trip Times 0 37 ms Last 2 71 ms Max 0 36 ms Average O Warning 100 006ms A Critical 400 600ms k bml i h hiiel A i l E Wiii i i ii de ama bmi i Tel i i a a A o l la al e M a ll a Mouse over host To quickly show the host address of a host hold the mouse over the hostname A pop up will appear with the host address WinServer E A 1192 168 56 101 Keyboard commands The keyboard commands are shortcuts to some of
49. ice information header Displays brief information about the service host and its surroundings like e Host name and address e What service groups the service belongs to e Extra actions and notes e Links to configuration and graphs Here you can see status information for the service like Service state information e Current status e Current attempt e Last state changes and notification e What is enabled or not on this service Service commands Here you can perform different commands for the service These are comments you put there either by adding a scheduled downtime or just a comment of it own Comments p f j H Submit a service comment Delete all servicos comments Comments No comments vel View in listiaw Page links The page links gives you a couple of short cuts to more information about this service and the host it is connected to Service Comments Information forhost Status detail for host Alert history Service header information Here you will get a short summary of the service On host Address Member of Contact groups ref mon 01 OPS Mon or Server master 01 172 27 96 6 Noservicegroups support group 3 configure Show performance graph Here you may see things like What host it belongs to The service groups it is a member of What contact groups that will get the notifications Service notes Links to extra service actions service notes and
50. ing the page refresh Click Settings in the quickbar of the menu EJ Schedule downtime ye Cancel Scheduled Downtime Disable host notifications Mz Enable host notifications I le Disable operados midis al services a Disabia active checks OY Enable active checks B Reachedule host chacka E Schedule a a check ot allserv kes o on n this host Add host c comment Check the Pause list view refresh check box and the Global refresh time is paused Pause will be valid as long as you are navigating on list views only Go to host or service extinfo configure or any other non list view page and then the pause is back to normal JCILI Global Settings 3 S Pause list view refresh ean Edit listview refresh rate 30 i Com E Editing the refresh time Click on the Settings icon in the quickbar menu Pull the slider to increase or decrease the refresh time for listviews Edit listview refresh rale 60 Once you have edited the Global refresh time a little notice will show up in the GUI It tells you that the new Global refresh time is saved and looks like the picture below Undated list view refresh rate io 60 seconde Refresh will be valid as long as you are navigating on list views only Go to host or service extinfo configure or any other non list view page and then the refresh is back to default The new refresh time will be your new default meaning that the next time you go to a listview o
51. inux AND s ping OR http Search for Status Information To search for hosts and services having a certain string in their status output you shall write a query like this Si Connection refused By using the si search term you will search the output from the latest check Show all hosts or services You may also get a list of all services and all hosts from the search function To get a list showing all services and host you should write the search query like this s OR hes Show all hosts services host groups and service groups 2 O This will give you a result with all object types grouped in one page Notes search To search for notes the notes column must be added to the listview Go to My Account under the Configuration menu LE My Account Add the following to the table for hosts and or services Notes notes all Notes notes J Table Hosts It is also possible to fetch for example the host notes on a service as well by using the host notes label Limiting the number of result objects The default search result will is limited to 100 rows This can be changed in the search query To change the limitation you only need to add limit with the number of lines to your query like this limit 10 The line above will give you max 10 rows in the search result To return all rows set limit 0 Search result No matter if you use the simple or the advanced way to do your search you will end up with the same type
52. k plugins that support this feature Performance data can be anything that gives a more detailed picture of a particular check s performance characteristics than the OK WARNING CRITICAL levels that Monitor reacts to For example check_ping returns performance data for packet loss and round trip times This data is stored by Monitor and used to create graphs for different time periods such as the last 24 hours and past week This feature can be very helpful in identifying trends or potential problems in a network Table of Content e About e Viewing graphs e Adding graphs for custom plugins Graph basket Viewing graphs Nr From most of the views in op5 Monitor you can find the graph icon looking like this al To view the graphs for a service or a host click on the graph icon and you will get the graph view Serco dotala linus serruri HTTP ra z j rn Host inus serverl Services MI ert i 2 Search a 2 p 4 Hours 14 11 12 5 1 14 11 12 9 9 1E Tt Datasource time ih jaa A eS po e Egees 7 Basher is ampare TEZES DEZA 5 43 01 05 07 31 17 41 03 95 DJz2E 4 41 DEE DF CHAI 10 30 HAT M ton D U Lest 0 01 a Max 0 00 a verge Hosts In ia serverd Ms Fj Last Check 14 11 17 9 10 Time rangas Jigs inus nsrrer ATTP at Fara us Hou acre Week oe A S018 Fear Services amerar MER PIS Misk usage y SHTS Pl A ER R E Maydpad process 25 Hours 13 11 12 8 18 14
53. ld like to remove from the table If you want to hide the attempts column enter default attempt El Table Services default attempq Column list Hosts Column select state name alias status action last_check duration status information services _num_all services _num_warning services num_critical services num_unknown services _num_pending Services Column host state host_name select state description status action last_check duration attempt status information Host groups Column name actions host_status_ summary service status summary Description The select checkbox for the host object The state of the host UP DOWN UNREACHABLE or PENDING The hostname The alias of the host The column where comments graphs and notification status is shown Links to configuration extra host notes etc The date and time when the host was last checked Time for how long the host has been in it s current state The output from the last check command Total number of services on the host Total number of services on the host in state WARNING Total number of services on the host in state CRITICAL Total number of services on the host in state UNKNOWN Total number of services on the host in state PENDING Description The state of the host on which the service is located The name of the host on which the service is located The select checkbox for the service object The state of the servic
54. mands list Example e Execute multiple commands Multiple host commands list Schedule downtime Cancel Scheduled downtime Acknowledge Remove problem acknowledgement Disable host notifications Enable host notifications Disable notifications for all services Disable Active checks Enable Active checks Reschedule host check Add host comment Delete host Multiple service commands list Schedule downtime Cancel Scheduled downtime Acknowledge Remove problem acknowledgement Disable service notifications Enable service notifications Disable Active checks Enable Active checks Reschedule service check Add service comment Delete Service s Example In this example we will send acknowledgements to a larger number of services Execute multiple commands Open up Unhandled problems filter under the filter menu linux server a g 190a2013 g a T pas lt AZ 13 20 28 a 13 09 2013 Y Disk usage re 13 08 2013 4 9 pre m a ena pa 131042013 Q HTTP 13 20 17 He Hi 13 09 2013 40 me A 13 24 20 Select the services problems you like to acknowledge Click Send Multi Action below the search field It is located on top of the list Chose Acknowledge in Select Action menu i a Y Multi Action Select action Schedule downtime Cancel Scheduled downtime Acknowledge Remove problem acknowledgement Disable service notifications Pta ee eee ee A rn rl mis Heschedule service ch
55. n Note that using average values is sometimes considered not to be an proper form of SLA Group availability worst state Average Cluster mode best state 6 Set the desired values in the following options or go directly to step 7 and leave the settings with their default value a Choose if you like to count scheduled downtime as uptime actual state or uptime with difference P Count scheduled downtime as Actual state A Uptime with difference will count downtime as uptime but will also print the difference from counting downtime as the actual state b Choose whether you would like to see the alias instead of the host name in the generated report FJ U Use alias c Choose whether to assume the previous state still applies when op5 Monitor isn t running Ed Count program Gowntime as ale Assume previous state d Choose whether you would like to hide specific states for the hosts or services in the report Note that this option just hides the column and does not recalculate the percentage show in the graph States to hide Up Down Unreachable Pending e If this report is based on a Business Service whose top level element has been published as a serviced it is possible to include the events from the BSM It will show the underlying checks that triggered alerts in the BSM If the selected BSM service is not a top level element no BSM events will be displayed El include BSM events f Enter a description for the
56. nt Child Hosts Schedule triggered downtime Submit Reset a Enter start and end time b Choose between fixed or flexible Fixed downtime starts and stops at the exact start and end times that you specify when you schedule it Flexible is used when you know for how long a host or service will be down but do not know exacly when it will go down c Use Triggered by if you would like another schedule downtime to start the downtime For instance if you schedule flexible downtime for a particular host because its going down for maintenance you might want to schedule triggered downtime for all of that hosts s children Note that this option is hidden if no other scheduled downtimes are available d If you chosen flexible in b then type in how long the scheduled downtime is supposed to be active e Add a comment about this scheduled downtime f Choose what to do with the child host of this host if there are any 4 Click Submit 5 Click Done To schedule downtime for a host group 1 Locate the host group you like to schedule downtime for by clicking on Hostgroup summary in the main menu under Monitoring ch Hostgroup Summary 2 Click on the hostgroup Action icon Host Group Host Status Summary Service Ue ok Citrix Servers Citrx_server y 1 Up Maia 3 Click Schedule downtime for all hosts in this Hostgroup in the list of Hostgroup Commands amp Schedule downtime for all hosts in this hostgroup 4 Follow a e in ste
57. nt Nagstamon Table of Content e About e Agent Description Agent Description The table describes each agent briefly Name Description op5 NSClient NRPE MRTGEXT op5 Syslog Agent Nagstamon This is the agent used for monitoring Microsoft Windows operating systems You can use it to monitor things like e CPU memory and disk usage e services windows events and files You can also use the built in NRPE support to create your own commands for op5 NSClient This is the most commonly used agent for Linux and Unix systems NRPE is used to execute plugins on an remote machine and then send the results back to op5 Monitor You may also send arguments to the NRPE daemon on the remote machine to make it a bit more flexible This must be turned on before you use the feature MRTGEXT was originally written as an NLM for Novel Netware to obtain values used with the widely known MRTG but it can also be used to poll values from op5 Monitor op5 Syslog Agent runs as a service under Windows It formats all types of Windows Event log entries into syslog format and sends them to a syslog host The op5 Monitor server or the op5 LogServer The agent can also forward plaintext log files Nagstamon is a status monitor for the desktop It can connect to several servers and resides in the systray or as a floating statusbar at the desktop showing a brief summary of critical warning unknown unreachable and down hosts and ser
58. o be able to see what hosts More about that in Access rights on page Main Objects Using host groups makes it easy to find hosts that got something in common Let us say you have a whole bunch of Citrix servers you can show just these servers in a listview Host group commands By clicking on the Action icon on a host group you will get a menu to control the host group Host Group Citrix Servers Citrix_server From this menu you can Schedule downtime for all host and or services in the host group Enable and disable notifications for all hosts and or services in the host group Enable and disable active checks for all hosts and or services in the host group Oo Oo Oo e Go directly to the configuration for this host group Hostgroup Commands for DNS servers DNS servers de UNIR A cr Dn 5 eo ETO it iri iitir i itrrr iii tT o OOOO A A rerere ii irieii ii iertiretirii itil A AL A n tere ire Host group reporting From the host group command menu see above there are also a couple of reporting tools From this menu you can view Availability reports and Alert history for the host group Using Service groups One of the most useful things with service groups is to group them by what useful service they are giving the users A service group example Let us say you have a mail service for you customers This mail service needs the following components to be working as it should DNS
59. o make it a bit easier to find what you are looking for Alert History The alert history view is a view for all alerts that has been detected by the system Viewing and filtering logs In the op5 Monitor alert history you can e view every alert that took place in op5 Monitor e filter out any kind of alerts you do not want to see e set the start and end time of the alerts you like to view To view the alert history Click Alert history icon in the main menu and you see an unfiltered list of alerts 61 Alert History Filter alert history The list can be long Try applying a filter to it by using the filter options You can access them through the Edit settings icon Y In the appearing dialog you can filter you alert history view pe Shaw all Alar Typos State Types Host and service alerts T Hard and soft states El Hesi states to includa Fi Service states do include el up w Dham wi Unreashable mA OK WA Warring ff critical EJ Linkricrri inf Ehow dowmime akris Show proceds Mods 04 B G incuds tul outou Older entries Tirar Fiter cutout Last 24 hours ltems to show 100 Update By checking the check box Show all it is possible to filter the view on hostgroups hosts services and servicegroups as well Select the checkbox Include full output to get the status information from the check in the alert histry as well Reports About It shows you the status on your hosts and services right now The Reporting headline is about
60. ocated The name of the service on which the comment is located The submisson date and time of the comment Shows the author of the comment The comment it self Shows if the comment is persistent or not The time and date when the comment expires The action for the comment delete comment Description Select checkbox for the scheduled downtime entry ID of the scheduled downtime entry Show the object type affected by the scheduled downtime Host or Service The current state of the host on which the scheduled downtime is located The name of the host on which the scheduled downtime is located The current state of the service on which the scheduled downtime is located The name of the service on which the scheduled downtime is located When the scheduled downtime was created Shows by whom the scheduled downtime was created The comment of the scheduled downtime Date and time for when the objects enters the scheduled downtime Date and time for when the objects exits the scheduled downtime The action for the comment delete comment type duration triggered_by actions Contacts Column name alias Notifications Column state host_name service description time contact notification_command status information Saved filters Column Icon scope name owner actions Custom columns Shows if the scheduled downtime is fixed or flexible Shows how long the object will be in scheduled downtime if
61. of result list As you can see in the search result example below the search will be shown with one part for each type of object To get a complete list of all hosts services host groups and service groups you only need to write a query like this Haasis Heme Alias 7z Stalus Actions Last Checked Duato Stisius Ini pl lone atyak T 2 UA st ON i a Mirador Se Dae iii i TE Pett Shitagn3a TOP OK amp anes Rupa a ay 2130411 aam OK 1722 oe W jes 00 36 56 Abs pasem 5 Wike Windows Sewa 2009 Siandard des or and MSSOL a A lone asm DK 1720 M3 Sawer L l DHH Tr Aa 1 Era GAA amo i Windes E oc socia lal 411 ynag ER Ando BB oc stocksaim wg 08 03 AO o Wiew in liever Services gt Host Name Gomon Giatus Acbons Lasi Checked Durmtion tompt clica Y cru toad ai A aae a 12h mdd 1 Q DNS senda A E psoe hanes 16 Q Dak Quam Lagh a 4 a ape aes Shae se TT Disk cade E a A 2019 04 41 063807 hma 18 Just like in the normal views you can sort almost all columns in the search result Multiple actions To do multiple actions from the search result the search result must first be viewed in listview To view the result in listview click on View in listview below each category a window sth DG Stockholm View in listview Tactical overview About The Tactical Overview is a personal view where widgets can be placed to show different information A link to the Tactical overview is located in the quick menu
62. options all notifications are suppressed until the problem goes to OK or UP Uncheck this box to remove the acknownlegement even when the problem goes to another problemstate for example from WARNING to CRITICAL or from CRITICAL to WARNING Use the Notify checkbox to send out a notification that this problem has been acknowledged With every acknowledgement a comment is added to the object If you would like this comment to remain after the problem has retured to OK or UP use the Persistent checkbox 4 Click Done and you will be directed back to the host you where on when you started Acknowledging a problem by sms If you have received your notification by sms you can acknowledge it by sending a sms back to the op5 Monitor server To acknowledge a problem by sms 1 Pick up the notification sms in your mobile phone 2 Forward it to the op5 Monitor server you must forward the complete sms just the way it looked like when you got it If you now take a look at the host or service you will see that it has been acknowledged and a small comment is placed in the comment part for the object Removing an acknowledge Sometimes you might need to remove an acknowledge Maybe you acknowledged the wrong problem or you for some reason need to stop working on it but you like more notifications to be sent out To remove an acknowledge for a host 1 Pick up the host or service in the gui 2 Click on Remove Problem acknowledgement Remove problem acknowled
63. ost host_name host_alias host_address display_name Service service_description display_name Host group hostgroup_name alias Service group servicegroup_name alias Notes Host notes Service notes Status Information Advanced search To make your search more specific you should use the advanced search features The following table describes the search parameters that can be used in the search function Short parameter Long parameter Description h host Search for hosts S service Search for services hg hostgroup Search for host groups Sg servicegroup Search for service groups si statusinformation Search for Status information using the output from the latest service host check AND The AND operator is used to filter records based on more than one condition OR The OR operator is used to filter records Remember to not use any space between the and the search string Advanced search examples Search for hosts containing a certain string in the host name If you want to search for hosts only containing server in the host name based on more than one condition just enter the following in the search field h server or host server Press enter to perform the search Perform a search combining both hosts and services in the query In this example we want to find all services called either ping or http running on hosts called something like win or linux The query would then be hiwin OR l
64. p Fill in the form in To schedule downtime for a host Click Submit 6 Click Done en Remove a scheduled downtime Sometimes it is necessary to remove a scheduled downtime This can be done both before the scheduled downtime has started and during the downtime If the scheduled downtime has been canceled before it has reached its end time a notification will be sent saying that the scheduled downtime has been canceled Removing a scheduled downtime To remove a scheduled downtime 1 Open up the scheduled downtime view by follow the instructions in To view all scheduled downtime 2 Click the delete icon under Actions Actions 3 Click Submit EJ Triggered By 1D 15 Host monitor starting 2012 11 14 08 06 02 Submit Reset Now the scheduled downtime and the comment saved when you created the scheduled downtime is removed Schedule recurring downtime As a good practice you shall put your hosts and services in scheduled downtime when you are planing to take them down Many downtime events are recurring and it is pretty easy to forget to put your objects in scheduled downtime This is when Recurring Downtime is a great help for you Scheduling a recurring downtime Let us say that you are using Citrix and you need to reboot your citrix servers once per week This is a perfect case of when you should use a recurring downtime schedule To add a recurring downtime 1 Click Recurring downtime in the Monitoring menu Recu
65. pairs of single quotes like this Description you type Italic Jfitalic Bold bold Underline _underline_ Bold amp Italic bold italic Headings of different levels Headline Level 3 Headline Level 4 Headline Level 5 Note An article with 3 or more headings automatically creates a table of contents For more information about formatting text please go to https www dokuwiki org wiki syntax More information about how to use the dokuwiki in op5 Monitor can be found in op5 Monitor Administrator Manual or at http docuwiki net Host and Service Groups About A host or service group is a collection of hosts or services that has something in common It can be for example location function or hadrware type Table of Content e About e Using Host groups e Host group commands e Host group reporting e Using Service groups e Service group commands e Service group reporting Using Host groups A host is normally placed in one or more host groups A host group can contains any kind of hosts in any way you want to You can use host groups to group hosts from the same geographic area in the same host group put the same type of hosts in the same host group place all hosts in a special service in the same group Oo Oo Oo e place a customer s host in a host group of its own Beside just being a way of sorting hosts in you can use host groups to decide what user is supposed t
66. performance graphs A link to the object in the configuration GUI Service state information In this view you get all kind of status information about the host This is the most detailed view you can get over a service Current status Y Ok for 11d 4h 57m 5s Uptime 1108419 Threads 2 Questions 721950 Slow queries 2 Status information Opens 16047 Flush tables 1 Open tables 32 Queries per second avg 0 651 Data source Value Warn Crit Min Max Connections 99828 c Open_files 52 Open_tables 32 Ocacho_froo_memory 0 Ocache_hits De Ocacho_inserts Oc Ocache_lewmem_orunes Oc Tepe Ocache_not_cached Oc Ocache_queres_in_cache 0 Queres 721950 c Questions 7218390 c Table_locks_waited Oc Threads _connected 2 Threads _running 1 Uptime 1108419 c Current attempt 1 3 hard Service commands The service commands part gives you a various commands to handle the service Here you can Disable and enable active and passive checks Reschedule the service check Disable and enable notifications Schedule downtime Disable and enable event handlers Submit a service comment Send custom notification Service Commands 4 Submit a service comment UOTE Oe O ere e rere Disable notifications for this service A Comments There are two types of comments Automatically added Manually added Automatically added comments can be acknowledged comments scheduled downtime comments As a manually added comment as
67. ps lanage Shapes 3 In the Automap section and type in the complete host name in the defaultroot text box automap defaultparams amp maxLayers 1 defaultroot E support mon gbg int op graphwizpath T Jusrflocal biny 4 Click Save and the new setting has been saved Configure NagVis About All settings are administrated through the Configuration The Configuration menu can be found under Options in the menu at the top of the default view Open w Actions w Options w General Configuration Manage Backends Manage Backgrounds Manage Maps Manage Shapes From this menu you can e Change the global configuration e Add edit and delete map and objects e Add and delete background images e Add edit and delete shapes e Configure the backend Table of Content e About e Edit plain maps e Toedita plain NagVis map Edit plain maps To edit a plain NagVis map 1 Click on NagVis in the monitoring menu of op5 Monitor 2 Click on the NagVis map that you want to edit 3 Use the menu on the top to access the edit options Open Actions w Edit Map w Options Lock Unlock all Show Hide Grid Add Icon gt Add Line gt Add Special gt l Manage Templates Map Options NagVis maps About As you have seen there are a couple of demo maps in the default configuration They are included so you have something to start with when you are using NagVis for the first time Table of Content
68. r Clear Citrix_server network printers E Unic Soreers Wel eae es Report Settings Enter the sallings los your rapal ltd Aeparing period Report time period This Year fae E a o z j ld SUA calcubtion method E silos to hide Group availability SLA pa Up Down C Unroachable Cour acheduled downbma a a Use alas Actual state z FIC Usa cluster mode El LU Aaaume ataies during program downtime EJ U Include sofi stares HC Include alerts ing Fl sin fa Description 2 Choose Report type what type of objects to base your reports on We will use hostgroups in this guide Ej Re port type Hostgroups Select 3 Select the objects you like to base the report on and move them from Available hostgroups to Selected hostgroups Available Hostgroups selected Hostgroups Webservers Environment network printers unix servers win servers 4 Select Reporting period and Report timeperiod Reporting period controls the length of the report Report time period can be used to include or exclude times and dates from the report This is based on the time periods set in the configuration 7 Reporting period 7 Report time perod This Year g i 5 Choose which SLA calculation method to use Ej SLA calculation method Group availability worst state 7 You may choose between Traditional Availability reports are based on group availability worst case An alternative way is to use average values for the group or object in questio
69. r next time you login the listview will have your last refresh time Searching About op5 Monitor has got a search functionality that makes it easy to find Hosts Services Host groups Service groups Notes Status information l l B l Monitor Admin at ref mon 01 Log out result in search field is limited to maximum Search 10 result rows per object type In the upper right corner of the GUI you find the search input field Table of Content e About e Simple search e Advanced search e Advanced search examples e Notes search e Limiting the number of result objects Search result e Multiple actions Simple search To perform a simple search Enter the search string in the search input field in the top right corner While you are typing your search string op5 Monitor will show you a list of hosts matching the string Monitor Admin at re mon 01 wm El vinware plugin dev 01 iwmrware plugin dev 02 vmware plugin dev sw01 vmware plugin dev vcentor If you click on a host in the drop down list you will be redirected to the Service Status Details For Host page for the host you clicked on The same happens if the search found only one object matching your search string op5 Monitor will search for hosts services service groups host groups and notes matching the search string you entered The table below shows a list of in what parts of the object types is used in the search Object type Variable H
70. revious state B Use alas EC Include pia charts EC Include performance graphs F Descripbom 2 Choose Report type what type of objects to base your reports on Ej Re port type Hostgroups We use hostgroups in this guide 3 Select the objects you would like to base the report on and move them from Available hostgroups to Selected hostgroups Available Hostgroups network printers unix servers win Se rvers gt Select selected Hostgroups Environment 4 Select Reporting period and Report timeperiod If you leave Report timeperiod empty it will be the same as 24 7 Reporting period controls the length of the report Report time period can be used to include or exclude times and dates from the report This is based on the time periods set in the configuration EJ Re porting period This Year ak Ed Report time period a 5 Choose which SLA calculation method to use Fj SLA calculation method Group availability worst state 7 You may choose between Traditional Availability reports are based on group availability worst case An alternative way is to use average values for the group or object in question Note that using average values is sometimes considered not to be a proper form of SLA Group availability worst state Average Cluster mode best state 6 Set the desired values in the following options or go directly to step 7 and leave the settings with their default value 7 Click Show report
71. rring Downtime 2 Select New located to the left of the filter and multi select options ae New 7 3 Choose the object type Hostgroups Select 4 Chose objects to use in this case the citrix host group Auni Aer wi aaa Rare ye pe reas ES A e a i wis METETE E 5 Add a comment 6 Set start and end time M Fixed Time hh mm Duration hh mm 1 00 2 00 7 Choose day of week and months of the year this schedule shall be used 8 Click Add schedule Viewing your recurring downtime schedules Once you have created a recurring downtime schedule you may e view it e edit it e delete it This is done from the Schedules tab The view looks like this List view Recurring_downtimes Count J 24 Downtime type Objects Author Comment Start time End time gt Duration gt Fixe hosts mpajor 00 00 00 00 00 00 00 00 00 Fixed hosts hop parr w demo20p5 com 01 01 00 03 00 00 020100 Food hoatgroups cloud paller canton 12 00 00 14 00 00 02 00 00 Fixed Editing a recurring downtime To edit a recurring downtime 1 Click Recurring downtime and then Schedules 2 Click Edit 3 Edit the fields you like to change and click Add schedule Deleting a recurring downtime To delete a recurring downtime 1 Click Recurring downtime and then Schedules 2 Click Delete gt 3 Click Ok Viewing Graphs About op5 Monitor includes support for graphing what s known as performance data returned by chec
72. rta Hard states Hosti unreachabile wi Serve unkncamn O Hiie downime alerta Tal Hoel recovery wi Service tribal O Hide process messages Ml Service recovery 4 Hide initial and current states LJ Hide logrotation messages O Hide external commands O Oder entras first First time Last time Click calendar to select date Glick calendar to select date En En Update 2011 10 31 16 00 J 2011 10 31 15 01 75 Wiming Return code of 127 for check of service best muline on host devemon int op5 se ware out of bounds Make sure the plugin you re inying to run actually exists 2011 10 31 15 00 2011 10 31 14 59 05 SERVICE ALERT win 2009 3385 PING OK 30FT 20K 192 168 1 195 ria 13 450ma los1 0 2011 10 31 14 59 05 SERVICE ALERT win20008 385 PING WARNING SOFT 1 WARNING 192 168 1 195 rta 203 007 ma bsi 0 J 2011 10 31 14 59 13 Warning Return code af 127 for check of Service Test multiline on host devr mon 1 005 508 wae ou Of bounds Make sura ihe plugin you re trying to run actually exists 2011 10 31 14 55 55 SERVICE ALERT logserveerauthenhe abon fadurr OK HARD TOK matches for general fiker authenticabon falure Most beta fatal Read from socket failed Connection reset by peer The event log view is divided into two parts e filtering e logs In the filtering you can change what type of events you like to show and also between what dates you would like to view logs for The logs are grouped by hours t
73. rvice critical service ok and so on Notifications Notifications are the messages sent out to the contacts associated with the object the notification is sent about Notifications are sent out on state changes A notification is sent during one of the following alerts any service or host problem or recovery acknowledgements flapping started stopped and disabled downtime started stopped and canceled Notifications can be sent by almost anything The following are included by default in op5 Monitor e email e sms e dial up Of course there are a lot of other ways to send notifications like sending them to a database ticket handling system etc An alert can happen any time and it does not necessary needs to be associated with a notification but a notification is always associated with an alert Unhandled problems view As you can see in the GUI there are many views in op5 Monitor to show you host and service status in One of the most useful for a system administrator is the unhandled problems view Services Services 163 o 02 Es gim o Host Name Service Status Actions Last Checked Ova Sie 2 Y Stup 2 End Cat A CE 2013 04 11 00 53 8 Q amaroreec2wm 2 AD sysing process i 4 28 2013 04 11 06 55 2 Q agw Q Connected Chanta W 2 8 2013 08 11 06 562 Q apotesth 0 Connected Chents a A S 3013 04 11 000562 G apisah Q Connected Chanta a 4 2013 04 11 08 56 2 AE FJ Connected Gtents ff 4 2 2013 04 11 06 56 72 Q apo4 s
74. s view is designed to combine your IT monitoring and your business service management BSM to give an overview of the applications and or services that your organisation is providing either to customers or internally Table of Content e About e Viewing Business Services Viewing Business Services To access the Business Services view click on Business Services in the main menu Business Services The Business Services view gives an easy overview of how your Business Processes are working Business Object WI 1 Rule Actions 3 L Num for b q Reference services OK 4 0 EOL EN Ea E Sl Ue 2 mim dl 9 Test Drive Best state En Ex En de 2 For better viewing the following screenshot has been divided in to two pieces Last check Duration Status information Require 4 OK s got 3 OK 5 0 j 2014 03 18 10 46 23 23m ago WAANING s 1 CRITICAL s 0 UNKNOWNS 2014 03 18 10 46 23 3m ago The best state is WARNING 2014 03 18 10 46 23 mago This is the random state CAITICAL Nr Description 1 Business Object List all the Business service objects An object can be one of the following items e Group e Service e Host e Random value e Constant value 2 Rule Shows which rule is applied to the group For more information about the different rules see Rules types on page 156 in op5 Administrator manual 3 Actions A list of action buttons Click the icons to Look up service host in op5 monitor
75. scheduled through the menu a report must first be saved 1 Create the report as shown in Creating SLA report 2 Save the report as shown in Save reports 3 Go to the report menu and select Schedule Reports Schedule Reports 4 Select the report typ the saved report and report interval EJ Select report type Availability Report led Report Interval Weekly EJ Select report demo 5 Enter the email addresses of the recipients of the report To enter multiple addresses separate them by commas FJ Recipients demoBcompany com user company com 6 If you would like to save the report as a file enter a local path of the op5 server This could be saved to a mounted share on the op5 server EJ Save report in this local folder fmnt reports 7 Click on Save i Weekly reports are sent out on Mondays and monthly reports are sent out on the 1 st every month Modifying scheduled reports To modify a scheduled report 1 Click Schedule reports in the main menu T Schedule Reports 2 Double click on any field you like to modify SL A Rapra INTERVAL REPORT RECIPIENTS FILENAME DESCRIPTION LOCAL PERSISTENT FILEPATH ACTION Manthiy hasi ISAAK com rarpariew Doubka cles to adit Amp x Manthiy b st USE eaampenam rapari pdi Coub cies to edil Dauke click in edt A 3 Click OK to save Recipients john doem example com Double click to edit OK Cancel If you want to save the report as file enter a absolute
76. t http www nagvis org documentation Deleting a map To delete a map 1 Select Options gt Manage Maps from the menu on top Open ctions Options General Configuration Manage Backends Automap Manage Backgrounds Manage Maps Manage Shapes 2 Under Delete map choose the map you like to remove and click Delete Delete map select map Delete 3 Click Ok in the pop up question to deleted the map Renaming a map To rename a map 1 Goto the top menu and choose Options gt Manage Maps Open w ctions Options General Configuration Manage Backends Automap Manage Backgrounds Manage Maps Manage Shapes 2 Select the map you like to rename Rename map Select map demo map New name Email se Rename 3 Type the new name in the New name text field and click Rename 4 Click Ok in the pop up dialog that shows up and the map will be renamed Map object types A map can have three types of objects See the list of objects below e Icon e Line e Special Each object type consist of a number of objects that may be used in a map The table below briefly describes what objects each type includes Object Type Objects Icon Host Service Hostgroup Servicegroup Map Line Host Service Hostgroup Servicegroup Map Special Textbox Shape Stateless Line Container If a host is in a problem state or a service on that host is in a problem state the host will be displayed in a non
77. te change 2013 11 06 12 25 34 Last notification N A Notifications 0 Is this host flapping In scheduled downtime Y No 0 00 state change Ono Activo chocks Y Eng Passive chocks Y Enabled Host commands The host commands part gives you a various commands to handle the host Here you can locate the host in a status map add a host comment re schedule the next check for this host disable and enable active and passive checks disable and enable notifications schedule downtime disable and enable event handlers send custom notifications Disable flap detection for this host Comments There are two types of comments e automatically added e manually added Automatically added comments can be e acknowledged comments e scheduled downtime comments As a manually added comment you can type in almost anything you like E submit a host comment H Delete all host comments Comments are designed to be short texts If you would like to add documentation longer descriptions and so on you should consider using the Dokuwiki that is included in op5 Monitor A service in detail A service is practically anything that can be measured A service must be connected to a host Let us take a look at the Service information view and see what parts it is built upon In the coming sections we will go through each part and learn how they can be used The picture below shows the Service information view S
78. ter looking like a cross I 3 Click on the map where you like to add your service Create Object x host_name service_description Backupjob x B56 y By z 10 backend id liwe_1 rl Pur A First select the host of the service then select the service 4 Click Save and your object is saved on the map Line objects A line object is a printed line between two objects lt can symbolize a connection between two icon objects and be associated with a Nagios object Adding a line Here we will add a line between two hosts and connect it to a switchport Bandwith Usage check To add a line 1 Go to the menu on top and chose Edit Map gt Add Line gt Service Actions Edit Map Options w Lock Unlock all acente a cu Agd Icon gt Agd Line gt Host Add Special gt Service Hostgrou Manage Templates aoup Servicegroup Map Options 2 Place the line between your objects like this a Click on the host icon you like to start your line from b Drag the mouse to the other host you like to connect the line to c Click where you like to end the line 3 A box with the line options is now shown Create Object host_name service_description IF 27 Trk1 Traffic x y 112 303 O ooo z J 10 backend_id live_i view_type E line_type A _ O line_arrow forward lime_cut 30 5 The options marked with bold text and line type are mandatory So the host name
79. th E Connected Clents a A EE 2013 04 11 00 56 2 Q em OO crnprocess A Ge 2013 04 11 06 56 2 Ol Q Dak usge W ALE 2013 0411 06 52 2 O Y syetegprocoss A E 2013 04 11 ons O Y Total processes AH 2012 04 11 oksa In this view you will only find unacknowledged problems This view can be accessed from the quickbar menu Updated 2012 11 13 13 43 53 43 El a Acknowledge problems When a new problem is discovered you need to take care of it The first thing you should do is to acknowledge the problem There are many ways to acknowledge a problem When you acknowledge a problem you will e make sure no more notifications are sent out e show other users that you have seen the problem and are aware of it We will here take a look at two of them acknowledge by e the GUI e SMS Acknowledging a problem in the GUI The most common way to acknowledge a problem is to do it in the GUI This is easy and you will also be able to add a comment to your acknowledge It is also the same routine no matter if it is a host or service problem you are about to acknowledge To acknowledge a host problem 1 Look up the host in the GUI and click on the host name 2 Click on Acknowledge This host problem in Service commands Acknowledge the host problem 3 Fill in a comment and click Submit Host win servert Sticky W Notify M Persistent Author monitor Comment Acknowledge any problems on services too E Submit Reset With the Sticky
80. the features in the op5 Monitor GUI The following keyboard commands are available search pause paging forward paging back Default keyboards commands Function Default command Search Alt Shift f Pause Alt Shift p Paging forward Alt Shift left Paging back Alt Shift right Description Set focus to the search field of the GUI Pause or activate the refresh of all the listviews in the GUI Pause will be valid as long as you are navigating on list views only Go to host or service extinfo configure or any other non list view page and then the pause will be back to normal Takes you to the left in a view that has more than one page Takes you to the right in a view that has more than one page By default the keyboard commands are disabled To enable the keyboard commands and change their settings take a look at Keyboard commands used in the GUI Table of Content e About e In line help e Get information from the in line help Login and logout e Logging in to op5 Monitor Main menu Add custom quickbar link Pop up graphs and comments Mouse over host Keyboard commands e Default keyboards commands Quick Action Menu About For quick access to some host and service commands you can access the Quick action menu The menu can be accessed thrugh right clicking on the status icon in front of a host or service HOST ACTIONS ESA S rver a A sl E linux serve ri E Fal A m 3 This menu will only app
81. u have a large environment with a lots of host you might want to tems to show 50 increase the number of shown items 10 Click on Show Report Top alert producers result Now we have a report ready to be examined Top hard alert producers 2010 03 08 12 13 54 to 2010 04 08 12134 Duration 30d 24h Om RANK PRODUCER TYPE HOST SERVICE TOTAL ALERTS 1 Service Porla_P PING 146 Z Service routeri IF 10 peecd Trafe 103 3 Servico router Mon hor CPU Bi 4 Service Pauler FING 10 This report can be used as a guide to help you to minimize the number of false alerts and notifications Significant amounts of false alerts can lead to the users loosing faith in the monitoring system Saving an Alert summary report Alert summary reports are useful from time to time So when you have created a new one you will probably like to use that one an other time Then it is a good idea to save it To save an Alert summary report 1 Create an Alert summary report like you did in Creating a Top alert producers report show the report then 2 Click Save report kal 3 Enter a name for the report and click Create Summary Report Scheduling an Alert summary report For the exact same reason as it is to schedule an availability report or a SLA report you might want to schedule an alert summary report To schedule an alert summary report 1 Create an Alert summary report like you did in Creating top alert producers report and save the report 2 Click th
82. up In each filter group there can be several rules and sub groups Rule A rule contains an actual search field Different types of categories have different types of rules A rule can for example be host name or service group Examples Example 1 Here we will list all services that are notifying to contact group support group and is a member of the hostgroup network Manual Input services contact_groups gt support group and groups gt network Graphical input IPIE P and fiar group contaci_groups contains E support group AD PUSTEN F tenkains T meierk Add mie Add end grup Add or group Megete group Add and group Add or group Example 2 In this example we will list all services that uses the check command check_tcp Manual Input services check_command check_tcp Graphical input SMA cos and fiber group Chik tater hing regien ca o nicati 7 chmk tp Example 3 Here we would like to list all services that contains the description www and is not located on the vmware host vmware1 sth For this to work parent child relationships must have been set Manual input services description www and not host parents gt vmware1 sth Graphical input TIA 7 ond ilker group description matrhing rEqyPEp case nens rae I eae AHD hoir parents canal AA dl Add mle Add and group Ade cr group Megale group Note that we use the negate not option on the host parents rule Sa
83. use button the widget and move it to the section you like to place it in When you hover a section where you can drop the widget a gray area will show where the widget will be placed o oom Acknowledged problems CRITICAL IEL i SAA AAA AAA RRA RR RRRAA AAA R RRA RARA AAAARATA es VERA A AAA A AA AA AA AA A A Ee A A A Pd Restoring to factory settings To restore the Tactical overview to factory default settings 1 Click Widget settings icon 2 Click on the Restore to factory settings button and all widgets will be placed back to their original places get their default refresh time set be made visible again be expanded Create you own widgets You may build your own widgets but this is not a subject for this user manual You can read more about how to build your own widget in the op5 Monitor Administrator manual
84. ve Nr Description 1 Widget header 2 Copy Widget 3 Collapse and Expand icon 4 Widget settings icon 5 Widget content 6 Hide widget Renaming the widget header The widget header displays the name of the widget To change the name in the widget header Double click on the name in the widget header Type the new name in the text field Click OK to save the new name Collapse and expand If you want to hide the content of a widget but still keep it on the Tactical overview page just click on the Collapse icon a To show the widget again Click on the Expand icon Widget settings In this version of op5 Monitor the only setting you can change on a widget is refresh time To set the refresh time on an individual widget follow the instructions below 1 Click Widget settings icon 2 Move the slider to increase or decrease the refresh time l Refresh sec 60 A A M l Extended widget settings As described in Multiple instances it is possible to create multiple copies of a widget This can be useful with some of the widgets we ship with op5 Monitor such as Unacknowledged Service problems This widget displays the content of Unhandled Problems as default but can be configured to use filters to display status information from servicegroups and it is also possible to filter on the following statuses Warning Critical Unknown Hard Backlog Besides the standard Status filters Warning Critical Unknown Hard
85. ve filters To save a filter you need to enter a name and click on save filter in the filter dialog Save Filter _ Make global Manual input To make the filter global accessible for everyone select Make global before you save the filter Save filters are accessible from the filter menu Manage And View Filters Acknowledged Hosts x Stars Acknowledged Services Larne Hosi Groups With Problems 3 1 49 91 compulo ws com ty Reference Monitor Hosts opi cam wy Relerence Services pluging host Services CRITICAL ur Y7 Services Graphs Only ty Services OK 7 Services WARNING Service Groups With Remove filters Remove a saved filter by selecting Manage and view filters from the filters menu Manage And View Filters About Edit filter Categories Filter Groups Rule Examples e Example 1 e Example 2 e Example 3 Save filters Remove filters Listviews About Listviews are all views that lists host services hostgroups etc Hosts Hoss Ge Ge 0 Oo 0 Senicas Glass Gas ge iz gi Ga Y 7 Name Alsa gt Stale Aciione Last Checkesh Durations Statue Infomation O09 L E Ta ab en y P J 4 a SS oar L 2013 04 20 1234 17h OK 12700 1 recat Te vl Gz VU mE P E 12 43 07 mos IMF Packat i mocioma F 1 a L a pa ee EZ TS aaa 13d 17h OK TADI responds a aro pel Acma SERS 1 ae a ESTAF ma CMP Deck 1 HD IA a E la Pa gt 7 Se 2013 04 25 124 1h OK 12700 1 an e
86. verview venechines 100 G 3 99 971 The table below describes the different parts of the result page IP IP Nr Description 1 The action icons allow you to change and save the report Save it to be able to create a scheduled report Edit some report settings in a popup frame Direct link to report Download the report as a CSV file Show the report as an PDF Print the report 2 This is the actual result You can here see how much time each object has been in the different states Click on the object names in the list to get a more detailed report for them There are two summary rows in the bottom of the table e Average This is the average value for a group of hosts services It is calculated by adding the Time for each host service and then divide the total value with the amount of hosts services in the group e Group Availability SLA The SLA value for a given time is the worst most broken state of any of the objects in the report It displays the amount of time where all hosts services in the group has been UP OK or ina PROBLEM state at the same time 3 A pie chart displaying the result in a graphical way Editing the availability report settings You do not have to create a totally new report if you only like to change a minor settings of the one you just created To edit the settings Click edit settings E F Edit the settings you like to change in the dialog shown below All options are descri
87. vices and pops up a detailed status overview when moving the mouse pointer over it More information about the agents can be found in the op5 Monitor Administrator Manual Parenting About Parenting in op5 Monitor is used to determine whether a host is down or unreachable Table of Content e About e Description Description A host is down if the host is the first one it can not reach in the tree unreachable if the host is after the host described above This example describes how the parenting works in practice The picture below shows how a network looks like from the monitor servers point of view switch 01 i apS monitar As you can se everything starts with the op5 monitor server If fw 01 is down as shown in the picture above all child hosts of fw 01 is considered as unreachable The example above shows that you can use parenting to exclude a lot of unnecessary alerts and notifications This because you can tell op5 Monitor not to send any notifications for a host that is unreachable That means you will only get notification about fw 01 in this case not the hosts below fw 01 Problem handling About Much of your work with op5 Monitor is about problem handling In the beginning when you start working with op5 Monitor normally most of the time is about configuring tweaking and fixing problems After a while you will see that you can start working in a proactive way instead of how it used to be
88. w is a summary of all currently configured scheduled downtime for hosts and services Downtimes Count J 3 J 10 Type Host Names Services Entry Time Author Comment Start Time Ji Host J apit sth 2013 04 11 00 22 19 osandstrom demo 2013 04 11 09 22 J2 Host Y ap l sth 2013 04 11 00 22 18 osandatrom demo 2013 04 11 00 22 33 Host GG ap l sth 2013 04 11 00 22 18 oaandstrom deme 2019 04 11 00 22 In this view you can also remove scheduled downtime To view all scheduled downtime 1 Click Scheduled downtime in the main menu under the Monitoring menu a4 Scheduled Downtime Scheduling downtime As you have seen we can schedule downtime for both hosts and services Now we will take a look at how to schedule downtime for a host and a host group The procedure is the same for services and service groups When the scheduled downtime starts a notification is sent saying that the scheduled downtime has started When adding a retroactively downtime this will be noted in the log for the service or host To schedule downtime for a host 1 Find the host you like to schedule downtime for and pick up the host information page Error Reference source not found 2 In the Host commands click Schedule Downtime For This Host im Schedule downtime for this host 3 Fill in the form Host linux serveri start Time 2012 11 13 14 37 0 End Time 2012 11 13 16 37 01 Fixed 4 FJ Triggered By N A EJ Duration 2 0 Author monitor Comme
89. we will add a new location First we need to locate where on the map we want to put the location Then we save the location with some basic settings To add the location 1 Open up the Geomap from the monitoring menu 2 Click on edit in the upper left corner just above the map cares Double click to add a location In that form you have free hands to manu Masthuggsterrassens E gra naaa pipi AS kay S teborgs ls y Mini Hotel AB AS Stigberget Ra A a Ryde i 3 Double click on the map to place your location 4 A bubble will appear on the location select Add location reer er ere re rere discus AB Mastnamnegatan Enter the variables for this locations and select type then the object you want to link to this location You can also enter the exact latitude and longitude here en AA IIA Add location Label New location Address F rsta L nggatan 19 Description op5 Gothenburg Office Latitude langitude 57 69969639999999 11 9450018 Object type Host Object name i winserver_hyperv gt Save Cancel 5 Click on Save to create the location Links When you have added a couple of locations to your Geomap you might want to add a link between them This can easily be done by associating a service to a so called link object Adding a link Here we will use two locations called e Gothenburg e Stockholm The locations listed above are associated with one host each

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