User`s Manual
Contents
1. Setting Up EPiTrace on Your Web Site EPiTrace can be set up to use any page on the Web site as the root This does not necessarily have to be the site s start page although this is most common Set up EPiTrace on your Web site by following the instructions below l Make sure that you have installed EPiTrace according to the instructions in the Installation Instructions chapter jj fjghjghgfh 2 Goto the EPiServer CMS site for which you want EPiTrace to be available Open Edit mode and create a new page of the type EPiTrace 3 Enter a name and set the EPiTrace root field to the location from where the site should be rendered e g the start page for the site 4 Click Save and Publish Masking the IP Address on the Screen Mask the IP address on the EPiTrace screen so that it is shown as xxx xxx xxx xxx by following the instructions below Open Edit mode for the EPiServer CMS site for which you want to mask the IP addresses in EPiTrace 2 Goto the EPiTrace page and select the Mask IP address check box Click Save and Publish Viewing Highways It is possible to either view the highways for the entire site so called global highways or to or from a certain part of the Web site Global highways cover all the tracks navigated by visitors over a certain amount of time configured in the EPiTraceMaxTi meSavedHours setting in the file EPiServer LogService execonfig txt Follow the instructions below to view the highw2. EPiServer CMS 5 RI has been installed in the GAC in order for the module to be installed automatically Log Service Configuration EPiTrace uses the functionality built into the EPiServer Log Service and the instructions in steps a e below must be followed to configure the log service for the Web site a Copy EPiTrace Analyzer dll from EPiTrace Analyzer lt version gt to lt Program Directory gt EPiServer LogService where lt version gt is the EPiServer version you are using b Copy the settings from EPiServer LogService execonfig txt to Program Directory gt EPiServer LogService EPiServer LogService exe config EPiTraceMaxRequestsSaved states the maximum amount of requests that the log service saves The oldest is removed when a new one is saved EPiTraceMaxTimeSavedHours states how many hours a request is saved in the log service EPiTraceMaxRowCount states the maximum amount of dataset that can be sent from the log service c Open the file lt EPiServer site gt util Plxellmg aspx Change the Inherits attribute to Inhe rits EPiTrace Core Pixellmg d Restart the log service Open Administrative Tools Services and restart the EPiServer Log Service e In the file EPiTrace config which has been placed in the root of your Web site change the URL attribute from localhost to the IP address of the machine on which the log service is running Import the file EPiTrace epi4 into your EPiServer CMS
3. LU Re BEL SEE Ten ner er ner E sn ner ner SE 3 EPITRACE USER INTERFACE 4 REALS TIME VISITORIINEORPMGATIGNL tci cantet tdt neina harana bbs rtu 4 WEB SITE STRUCTURE HIGHWAY S MONITORING THE WEB SITE 25 ADAPT EPI TRACE FOR PLASMA AND TFT SCREENS itn ase obe tabelle ti a RT IER TREE tte 5 INSTALLATION 6 SYSTEM REQUIREMENTS 255555 A et deatur ode rhet fan rape tuts lub hte alude rtt tutte a Anne 6 INSTALLATION INSTRUCTION Siiner rte e e mde ed atta dia d d bein Rr e emen ent eee anede 6 l ogeSenvice Confipirdtiones sesto utate cutn diui t ds dei Rein nsu SL nuc dd edis T 6 Note Regarding Installations esset on tette edited een tuse t dr lucir idee Atel lee Ie IL cct cdm 6 USING EPITRACE 8 SETTING WP EPIL RACE ONCE OUR MVEB SITE dnt itt dtt e et t oss cott e 8 IVASKINGZTEEIPZADDRESS ON THE SCREEN dtt etatis tetti totae dete hante tu adve caida ual netta 8 VIEWING HIGHWAYS c oon o ree d t o ta te p 8 plo rom de esp rcu Tees 8 Howto Hide Global His AWANSE ettet AE EA pedet n eate ut e MM M ETC alin dasa MEM NC MN is 8 Howto View Highways to ortrom a Certain Part Of the Web Srte ins nn ttd nn at tnde tad tete dad 8 MONITORING STE VER SITE CE ns 9 H W to Remove Monrtonng from Part Of the Web Site conto oe ST PA A A A RE AS 9 How to Disable Sound when Monitoring Partof the Web Serra cascacecascessescasastsasststsasintasnsissscapasssesgbetsbaasscastshaaacasaact
4. Upcoming Events jer Events ws Euents EPI TRACE LJ About us LJ Hosting Version 1l 21 0 0 en P Education LJ Partners customers EPiSemencethe Leading NET CMS LJ 4 LJ EPiMore Experience EPiseren LJ Next steps e Expenence EPIServer CMS 5 Puff Library treate LJ p Online User Demonstrations EI tollaborate v lt SAR RS emer and SharePoint What others sau C EOS e Engage e highway ON fullscreen highquality ON screensaver peueWlhite Rapers and Manuals Screencasts Technolosy User s Manua Copyright This user s manual is protected by the Copyright Act Changes to the contents or partial copying of the contents may not be made without permission from the copyright holder The user s manual may be freely distributed in its entirety either digitally or in printed format to all EPiTrace users EPISERVER User s Manual for EPiTrace Created May 22 2008 Updated May 26 2008 EPiServer AB Table of Contents Table of Contents INTRODUCTION 3 WAAT ISSEDI TRAGEN E tete eee ha aeann ftd cauta futs dotibus MA Ar Ann din 3 NWIEIAT ARE THE BENIEFITS OF EPIT RAGE stent ta t e tte a t eden eie nio tiet s 3 TOV E SACS tn ed ERE DERES REE SERENE RE LE RENSE DERES SEE EPE SEES LEDE ERE SENE SEES EL 3 Ef ctiVe COMMUNICATION ES ARMES AA CO ee Um debet RP Os Dah eden de AES TEE eased AR 3 COMPTOIR EURE NT Uu
5. aaaatshasechsaaastaabensalssehehcsictha 2 DISPEAYING EPITE RAGE INS FUL SCREEN 5 etos tn tat Re t d eee pM ass 9 DISPLAYING EPI FRACEAS A SCREENSAVER antenne nn tt id tct dpt t e tet ttd tst potett ai 9 ADAPTING GRAPHICS WITH HIGHER QUALITY sn 9 RESETTING EPITRAGE otc at eh Re HR A NR t Re i e A E eU bd a qut 9 CHANGING THE SETTINGS FOR THE FLASH PLAYER actin tierra tte alertes t ac centu pror etant en lent 9 O EPiServer AB 2 User s Manual for EPiTrace EPiServer AB Introduction 3 Introduction What is EPiTrace EPiTrace is a Flash based add on to EPiServer CMS that enables a graphical view of the current traffic on an EPiServer CMS based Web site EPiTrace can be ideally used to follow the behavior of Web site visitors making your Web site activity available to your organization The effect of everyone in your organization understanding that there are currently hundreds of potential customers on your Web site may be decisive for your business development What are the Benefits of EPiTrace There are many benefits that Web sites using EPiTrace experience With EPiTrace you can e get information about potential customers as soon as they show interest e improve the efficiency of your communication according to the visitor s behavior in real time e analyze your competitors interest in you Improve Sales EPiTrace is the perfect tool for the alert sales department See which potential customers are visiting your We
6. ayer Settings pop up window 2 Click the tabs at the bottom of the pop up window to change the settings i e from privacy settings to local storage settings Open the online Help for the pop up window by clicking the Help icon in the upper right corner of the window EPiServer AB
7. ays used on the Web site How to View Global Highways Global highways are common navigation tracks that exist for the entire Web site They are indicated by an orange arrow with a number representing how many visitors have navigated the site as indicated by the arrow There are two ways to view global highways Click the Highway button in the lower right of the EPiTrace screen so that it is set to ON 2 Right click from anywhere on the EPiTrace screen and select Show Global Highway How to Hide Global Highways l Click the Highway button in the lower right of the EPiTrace screen so that it is set to OFF How to View Highways to or from a Certain Part of the Web Site Onthe EPiTrace screen click the page or part of the Web site for which you want to view the highways to or from 2 Right click and select Highway From this Node or Highway To this Node A highways is shown as an orange arrow with a number indicating the amount of Web site visitors that have used this navigation Note Configure the amount of time in hours that the requests are saved in the EPiTraceMaxTimeSavedHours setting in the file EPiServer LogService execonfigtxt EPiServer AB Using EPiTrace 9 Monitoring the Web Site It is possible to monitor several parts of the Web site so that a sound is played when visitors navigate to the monitored part of the site Follow the instructions below to monitor the Web site with a sound D
8. b site right now See what they are interested in pick up the phone and give them a call Effective Communication A Web site should be updated regularly but should also be under control Improve the communication on your Web site continually according to what the visitors indicate that they like and dislike Competitors You no doubt know what your competitors are currently doing but do you know how often they are studying your products or your staff EPiTrace gives you full control of this and lets you know what they re doing and when You can easily find out which parts of your information are especially interesting to your competitors O EPiServer AB 4 User s Manual for EPiTrace EPiTrace User Interface The EPiTrace user interface is designed to easily be able to see who is visiting your Web site right now and clear real time animations show you how each visitor navigates your Web site Real Time Visitor Information When someone visits your Web site their IP address is displayed in the upper left of the EPiTrace screen Each IP address also referred to as visitor in this user s guide is assigned a unique number and is displayed graphically by a rotating ball Visitors to the Web site are indicated by the same number until they have been inactive on the Web site for 60 seconds The visitor s username will be shown instead of the IP address for any users that are registered and are currently logged on to the Web site in que
9. ensaver button in the lower right of the EPiTrace screen This adapts EPiTrace for plasma and TFT screens in order to ensure the highest quality possible Adapting Graphics with Higher Quality Follow the instructions below to adapt the graphics for higher quality Click the High quality button in the lower right of the EPiTrace screen This adapts the graphics in EPiTrace to en sure higher quality e g nicer circles better rendering etc Note The high quality setting takes more power for the PC to display and low quality is recommended if you experience performance problems Resetting EPiTrace Follow the instructions below to reset EPiTrace and clear the screen of all the current information Right click anywhere on the EPiTrace screen and select Reset Tree EPiTrace is reset and the data on the screen is updated Changing the Settings for the Flash Player EPiTrace is based on Macromedia Flash Player and it is possible to change certain settings for the Flash Player from within EPi Trace for example privacy and storage settings More detailed information about the settings can be found at http www macromedia com support documentation en flashplayer help settings_manager html Follow the instructions below to change the settings for the Macromedia Flash Player EPiServer AB 10 User s Manual for EPiTrace Right click anywhere on the EPiTrace screen and select Settings to open the Macromedia Flash Pl
10. gauges of EPiTrace get burned in and are displayed as grey circles as soon as the screen is turned on EPi Trace can easily be adapted for plasma and TFT screens in order to ensure the highest quality possible The graphics in EPiTrace can also be adapted to ensure higher quality e g nicer circles better rendering etc The high quality setting does however take more power for the PC to display and low quality is recommended if you experience performance problems EPiTrace s full screen functionality makes it easy to hide the Web browser toolbars and can be used on dedicated screens O EPiServer AB 6 User s Manual for EPiTrace Installation System Requirements EPiTrace requires an installation of EPiServer CMS 5 SP2 or later See the EPiServer CMS System Requirements http world episerver com Documentation Items Tech Notes EPiServer CMS SP2 System Requirements for EPiServer CMS 5 SP2 for further information Installation Instructions Go to http world episerver com Download Items EPiTrace EPiTrace 2100 to download the latest version of EPiTrace Download the zip file from the above address and install it via EPiServer CMS Manager 2 Run the SQL script available on the Download page against your EPiServer database 3 Update web config by adding the following line to httpmodules lt add name KeepldForEPITrace type EPiTrace KeepldForDataHandler EPITrace 7 Note that EPiServer CMS Manager requires that
11. rag and drop the speaker icon from the right of the EPiTrace screen to the page or part of the site that you want to monitor A red dotted line indicates that the page is monitored 2 Make sure that the Sound button in the lower left of the EPiTrace screen is set to ON When a new visitor goes to the part of the site that you have monitored a sound will be played How to Remove Monitoring from Part of the Web Site Drag and drop the speaker icon from the part of the Web site that you have monitored to an empty part of the EPiTrace screen How to Disable Sound when Monitoring Part of the Web Site l Click the Sound button in the lower right of the EPiTrace screen so that it is set to OFF Displaying EPiTrace in Full Screen Remove the toolbars in the Web browser to display EPiTrace in full screen by following the instructions below Click the Full screen button in the lower right of the EPiTrace screen This hides the toolbars from the Web brows er and the Full screen button shows that full screen mode is ON 2 When the full screen mode is ON switch it off by clicking the Full screen button This shows the toolbars in the Web browser and the Full screen button shows that full screen mode is OFF Displaying EPiTrace as a Screensaver Plasma screens and some TFT screens often require alteration to prevent burn in problems Follow the instructions below to display EPiTrace as a screensaver Click the Scre
12. rface by an orange arrow Highways make it easy to see how visitors choose to navigate your Web site and indicate how many visitors have chosen a particular route on the site EPiServer AB EPiTrace User Interface 5 Highways can be used for example to see if a product campaign on the first page of the Web site has interested visitors enough to continue clicking This lets you see if the campaign has worked or whether visitors are distracted by something else on the Web site and navigate in a way other than you had hoped It is possible to either view the highways for the entire site so called global highways or to or from a certain part of the Web site Global highways cover all the tracks navigated by visitors over a certain amount of time configured in the file EPiServ er LogService execonfig txt Monitoring the Web Site It is easy to monitor parts of the Web site structure so that a sound is played when visitors navigate to a certain page or part of the Web site The dials in the bottom left of the EPiTrace screen display e how many page requests hits have been made on the site in the past hour e how many visitors have been registered to the entire Web site in the past hour The values in the dials are updated in real time Adapt EPiTrace for Plasma and TFT Screens Plasma screens and some TFT screens often require alteration to prevent burn in problems This typically affects large plasma screens where the
13. site Go to Admin mode and click Import Data in the Admin tab A valid EPiTraceLicense config file in the root of you EPiServer CMS site is required for full functionality Note Regarding Installation Communication between EPiServer CMS and the log service is not setup as default in standard EPiServer CMS installations To enable this add the following text to the EPiServerLog config file which is located at the root of the EPiServer CMS site O EPiServer AB Installation 7 lt xml version 1 0 encoding utf 8 gt gba This file is read as and used as a template to build the Episerverlog config file in your Web site 0 1 Parameter substitutions gt Directory to write logs to Level for root logger Level for underhanded exception either OFF or ERROR lt log4net gt lt appender name UdpAppender type EPiServer Diagnostics EPiServerUdpAppender EPi Server encoding value unicode remoteAddress value 127 0 0 1 gt lt remotePort value 7070 gt lt layout type log4net Layout PatternLayout gt lt param name ConversionPattern value Sd t sm t sn gt lt layout gt lt appender gt lt logger name EPiServer Util PixelImg gt lt level value INFO gt lt appender ref ref UdpAppender gt logger gt lt No more parameter substitutions are made here gt lt log4net gt EPiServer AB 8 User s Manual for EPiTrace Using EPiTrace
14. stion The information displayed in the table can be configured so that the IP address is shown as a text instead This may be useful if you for example wish to have EPiTrace on your public Web site for demonstration purposes EPITRACE IP masked for Demo Read Stedule Oslo E x n EPISenIertMs 4 m Puff Education Reading Start Page IP masked for Demo Reading Start Page For each active visitor the current page that is visited is displayed When a visitor has been static on the Web site for 60 seconds the visitor is removed from the list of active visitors to the list showing historical data under the table containing the IP addresses The historical data shows when the visitor s most recent activity on the Web site was concluded The time stated is taken from the computer s built in time and date which is also d in the upper right corner of the EPiTrace screen Web Site Structure The main part of the EPiTrace user interface shows the structure of the EPiServer CMS Web site and it is easy to expand cer tain parts of the structure so that you can for example see how many visitors are currently viewing a certain page that is stored deep in the structure of the Web site Activity on the sub pages in the Web site can easily be viewed by double clicking the node page in question to expand or collapse the structure Highways A highway is a common navigation track used on the Web site and is indicated in the user inte
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