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pcs 571 572g user manual.

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1. A Splicecom5 maximiser PCS 571 5726 User Manual September 2013 PCS 571 572G User Manual Document No 025 Version No V3 2 091 3 1 Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com aC D PCS 571 572 User Manual Splicecom 5 maximiser Contents Tgiifereld ee p PEPEN RRRu M 1 AIOE STANU cc 0 02ccacd acusaeseacuateesadgashseadecasee a aeda aaraa adiada 1 How your PCS 571 572 will operate sa aims deseada Quttupa Decano dc ue Dosend du debui Danes odo bibo kaaidle Cabal scesiiadadskvu au e Feature Highlights sssssssssssssssseseeennnr Rennen eRIIImeeeseeeeeRemImlsss sss ste DEDE EEEE EDI DEEDEE sss sss serene sss s sss snl 4 ST z Se Ns ate ccc pc cee O O OL O O O O O 6 BAC M nre lg e ERR 7 MISERE Called OOP ROL RO acne O eats KO O ORCO OOP OOP O LO PRIN SM A Call O O OV NOC OL VON ROLL OL OK LOL teeta RO ONV 8 YTS ON A OTL S PPPOE PR hese st EE EAE A EEEE AAE A E O EROT i ascents enssio E E POLO OLO ea pease sess OLO OL POOOR OKO PROP OLO L PO POLO 9 DAA lo NR O O O O E E ie 9 UO Sages E E nee E E E A E O O O E E E AT 10 P a e E E ANA EA AE A A E 10 Pacea calon NO MEK TO E OKO E A S ns gs O OOP 11 TU AUS T a AM cesses se ests ccleaner pte sc ese scenes E E O 11 Par AO NN NR ROREM a E 12 CONTELENCE Call OVV VOV 14 Ca
2. 3 Use the Search facility to find the contact required 4 Press the context sensitive key beside the contact you wish to call Rachel Spencer Sales 5 The list of numbers stored for this contact will be displayed 6 Press the context sensitive key beside the number you wish to dial The call will be made automatically Tel 2019 7 Wait for the call to be answered and announce the call 8 Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call If at any time during this process you wish to return to your original caller press the Recall button Alternatively this method will allow you to continue talking to the caller while searching the directory for the contact you require 1 Press the Contacts button to access the directory 2 Use the Search facility to find the contact required 3 Press the context sensitive key beside the contact you wish to call Rachel Spencer Sales 4 helist of numbers stored for this contact will be displayed 5 Press the context sensitive key beside the number you wish to dial Tel 2019 6 Your original call will be put on hold and the new call will be made Contacts Directory PCS 571 572 User Manual v3 2 0913 1 25 pt eC PCS 571 572 User Manual Splicecom 5 maximiser 7 Wait for the call to be answered and announce the call 8 Transfer the call by replacing your handset or by pressing th
3. Alpha Numeric Context Sensitive 18 x Context Keypad Display Sensitive Keys Splicecom gt PCS572 abe 2 def 3 00 cee 90009 EX Y D dw ow R99 S Mute Volume Speaker Volume Recall Page Page Favourites Contacts Messages Down Up Up Down The Mute button will enable you to turn on or off this facility Please refer to the Mute a p call section from page 10 for further details The Volume Down button will enable you to reduce the headset or hands free or ringing volume on your PCS 571 572 Please refer to the Changing the volume section from page 16 for further details The Volume Up button will enable you to increase the headset or hands free or ringing volume on your PCS 571 572 Please refer to page 16 for further details The Speaker button will place your phone off hook and enable you to use hands free mode Please refer to the Changing the volume section from page 16 for further details The Recall button is used place a call on hold Please refer to the Place a call on hold section from pase 11 for further details The Messages button will enable you to view your Calls History amp voicemail messages Please refer to the Calls History section from page 18 and Voicemail section from page 44 for further details The Contacts button is used to search for an entry on the system database and dial a number stored for the relevant contact Please refer to the Contacts Directory section from page 22 for f
4. 36 software version 59 speed dials 31 amend a speed dial 35 busy lamp field 33 call pick up 34 create a speed dial 31 delete a speed dial 35 favourite Sroups 35 favourites page 32 make a call using a speed dial 33 operator console mode 58 transfer a call usin a speed dial 33 speed dials filter 38 SpliceCom LED 43 44 telephone numbers 36 transfer a call 11 62 a Splicecom5 maximiser to a department 29 to voicemail 51 usin a speed dial 33 using the contacts directory 25 unannounced transfer 12 user account 1 user settings 31 call divert 39 defaults 37 do not disturb 43 favourites 31 filters 38 follow me 39 Group membership 42 headset ringing 39 home page 37 idle page 37 keypad mode 38 off hook page 37 out of office message 41 overlap dial 37 speed dials 31 telephone numbers 36 users filter 38 voicemail 44 assistant telephone number 48 choose 46 daily greeting 48 delete a message 45 departments 52 divert incoming call to voicemail 44 forward 49 leave a message 50 listen to a message 44 listen to a message while on a call 50 message handling 45 messages filter 47 permanent Greeting 48 receive a message 44 record a call 52 record a greeting 48 record a memo 52 ring back a caller 46 ring back a caller on alternative number 46 send a message to email 49 skip 45 SpliceCom LED 44 transfer a call to voicem
5. Favourite Group required Exhibition a User Settings PCS 571 572 User Manual v3 2 0913 1 35 c eC PCS 571 572 User Manual Splicecom 5 maximiser 3 The speed dials contained within this Group will be displayed M April Marwell p Exhibitions Nadal Designs um RE Back 4 Press the context sensitive key beside the speed dial required The call will be made Please note that by default your Favourite Groups and Speed Dials will be displayed in alphabetical order However if you would like your Favourite Groups displayed before your Speed Dials for example please refer to your System Administrator for further details Telephone Numbers Your home and mobile numbers can be entered on the central database together with two additional numbers and a number that you wish to use as your Assistant number These numbers are used To identify you when you make a call from your home mobile or the additional telephone numbers Your name and details will appear in Call Status 2 By the Contacts Directory please refer to the Contacts Directory pase 22 for further details to make it easier for your colleges to ring you on or transfer calls to your mobile for example 3 By voicemail a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your callers can be given the option to be transferred to your assistant number rather leave a message pleas
6. System Administration For details on how to use it in conjunction with your PCS 571 572 please see SpliceCom s PCS 60 User Manual W Navigate Partner Jane Jones File Edit View Help ligi Partner lg Softphone CD Greeting Perm Greeting Save Message 394 amp Status Jane Jones New Msgs 0 Missed O M Quick Settings DND Off Divert Calls None DivertTo None Out Of Office Inthe Office Extension Anywhere None Some of the extra features you can Sain access to when using Navigate in conjunction with your PCS 571 572 include e Manually labelling parked calls e Making notes during a call e Separate Favourites window e Turn Call Waiting on and off e Choose between visual and or audible Call Waiting notification e Setting Forward on Busy and Forward on No Answer e Add an exceptions number list for use when in Do Not Disturb e Changing your Ring Tunes e Quick Settings tool bar e Adding new Contacts to the directory e Integration with MS Outlook contacts e Integration with MS Outlook calendar to set your Out of Office message e Vision Agent features call statistics Completion Codes Not Available Codes For further details on installing Navigate please refer to your System Administration For details on how to use it in conjunction with your PCS 571 572 please see SpliceCom s Navigate User Manual PCS 571 572 Administration 60 PCS 571 572 User Manual v3 2 0913 1 PC
7. The hands free volume will increase or decrease appropriately Handset volume If you have answered the call using the handset Press the Volume Up or Down buttons as required The volume of your handset will increase or decrease appropriately Basic Call Handling PCS 571 572 User Manual v3 2 0913 1 17 PCS 571 572 User Manual Calls History mtm Splicecom maximiser The Messages button allows you to view and manage a historical list of your outgoing and incoming calls internal amp external answered amp missed and voicemail For further information on voicemail please refer to page 28 View the contents of your Calls History Press the Messages button Betsy Jones Carol Farmer 2004 15 18 Highland Ltd Carol Farmer 02085382355 15 17 Aaron Brown Carol Farmer 2018 15 14 l 02074325852 Carol Farmer 02074325892 15 07 Dale Smith Carol Farmer i 2021 14 44 Greeting ked Memo ba Permanent vy Messages e A list of historical calls and voicemail will be displayed e Entries are listed in date and time order with the newest at the top e here is no limit to the number of completed calls and voicemails that can be listed However only the last 10 missed calls are recorded Use the Page Down and Page Up buttons to display the entry required Press the Page Up button to So to the bottom of the list Press the Messages button to return to your home page Iden
8. not wish the directory to display external contacts stored on the database please refer to the Directory Filters section from page 38 The directory will also enable you to call or transfer a call to an internal Department where the call can be answered by any one of a group of people such as Sales Support Accounts etc For further information on Departments please refer to pase 28 If you do not wish the directory to display Departments please refer to the Directory Filters section from page 38 The directory will display your speed dials once created please refer to page 31 for further details enabling you to call or transfer calls to re ularly used numbers If you do not wish the directory to display your speed dials please refer to the Directory Filters section from page 38 Please note that if you create a Favourite speed dial for a number also stored on the database when a call is received from this number the incoming CLI will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the database View the Directory NE 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in quickly finding the contact yOU require C3 3 Press the key on the keypad displaying the letter you need Contacts Directory 22 PCS 571 572 User Manual v3 2 0913 1 lt P
9. phone s speaker However if you are using a headset you may wish to hear the ringing though the headset instead and thereby not disturb your colleagues around you You can also change this setting so that the rino is heard through the speaker and your headset 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Select the context sensitive key beside the Headset Ringing icon e 3 Select the context sensitive key beside one of the following options Speaker the ringing tone will be heard via the phone s speaker only default Headset the ringing tone will be heard via the headset only Speaker amp Headset the ringing tone will be heard via the speaker and the headset ID 4 Press the context sensitive key beside the Back icon twice to return to the Settings menu Call Divert Follow Me The Follow Me facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another collea ue Turn on Follow Me 1 From the Settinos menu select the context sensitive key beside the Divert icon 2 Press the context sensitive key beside the Divert To icon 3 If you have entered your personal tele
10. return to the Settings menu Overlap Dial By default when you lift your handset or press the Speaker button and start to dial a number the telephone system will start to process this number and send the number to your service provider such as User Settings PCS 571 572 User Manual v3 2 0913 1 37 a Kg PCS 571 572 User Manual Splicecom 5 maximiser BT for example This is the normal operation of a telephone However this method is different to using a phone such as a mobile where we enter the number in first and then press the Call button On a PCS 571 572 you can decide which method you prefer you can either So off hook and start to dial or you can use the Dial Ahead facility as described from page 9 If you wish to always use the Dial Ahead facility when making a call you can turn off a feature called Overlap Dial as follows Turn off Overlap dial From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Overlap Dial icon 3 The tick will disappear from the Overlap Dial icon to indicate that this feature has been disabled Please note that when this feature has been disabled some of the methods of making a call described in this manual will be different to the operation of your handset you will need to select the context sensitive key beside the Dial icon to dial the number entered Turn on Overlap Dial 1 From the Settings menu select the context sensi
11. to Hands Free You may wish to switch between hands free and handset operation without interrupting the call From handset to hands free press the Speaker button and replace the handset From hands free to handset lift the handset Please note e fyou press the Speaker button while using hands free you will end the call e f your PCS 571 572 is configured so that your calls can only be handled hands free when using a headset in most cases this feature is not available For further information please refer to the Hands free Operation section from page 2 Changing the volume You can change the ringin volume and conversation volume at any time during or before a call Changing the Volume before a call Hands free volume 1 Press the Speaker button 2 Press the Volume Up or Down buttons as required i 3 Press the Speaker button when finished Handset volume 1 Lift your handset NO Press the Volume Up or Down buttons as required 3 Replace the handset when finished Basic Call Handling 16 PCS 571 572 User Manual v3 2 0913 1 a PCS 571 572 User Manual Splicecom 5 maximiser Changing the Ringing Volume il While an incoming call is ringing press the Volume Up or Down buttons as required The ringing volume will increase or decrease Changing the Volume during a call Hands free volume If you have answered the call using the Speaker button Press the Volume Up or Down buttons as required
12. top Please note if the SpliceCom logo is not your home page the logged in user s details can be viewed via the Phone Information please refer to page 56 for further details PCS 571 572 Administration PCS 571 572 User Manual v3 2 0913 1 55 p a aq PCS 571 572 User Manual Splicecom ymax miser If a User is not logged on to the handset you wish to use the Login screen will be displayed Follow steps 4 to 7 to log in Login Login When entering your details at the Login screen you can use the context sensitive key beside the Backspace icon to make any changes if necessary Select the Favourites button 2 Select the context sensitive key beside the Settings icon 3 Press the context sensitive key beside the Logout icon 4 Wait for the PCS 571 572 to communicate with the telephone system 5 When the log out is complete the handset will return to the assigned User or the Login screen will be displayed Please note that your User account may be configured to automatically los you off after the extension is not used for a specified amount of time This is useful if you forget to manually los off Please refer to your System Administrator for further details Remote PSTN Remote PSTN is a facility of the telephone system which enables you to receive and make calls from your home or mobile telephone for example as thoush you were in the office This means that your callers or recipients of your calls will be unawa
13. your extension the Groups Logout as option will be available in your Settings menu v Favorites Telephone Numbers De faults 1 1 1 Divert Monej Status In The Office s DND jew Home KON Groups Log out of a Group 1 From the Settings menu select the context sensitive key beside the Groups icon 2 The list of Groups that you belong to will be displayed Fr 3 Atick within the Group icon will indicate that you are currently logged into this Group 4 Press the context sensitive key beside the Group icon required and the tick will disappear to indicate that you are logged out of this Group Reception Mee Accounts Group lt Back aC Log in to a Group 1 From the Settinos menu select the context sensitive key beside the Groups icon 2 Ihelist of Groups that you belong to will be displayed User Settings 42 PCS 571 572 User Manual v3 2 0913 1 wa ac PCS 571 572 User Manual Splicecom ymax miser 3 Press the context sensitive key beside the Group icon required and a tick will appear to Y indicate that you are logged in to this Group Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb 1 From the Settings menu select the context sensitive key beside the DND icon Y 2 Atick will appear in the DND icon to indicate that
14. CS 571 572 User Manual Splicecom 5 maximiser 4 The number displayed on this key will be entered in the search box 3 E 5 The directory entries commencing with the letters displayed on the key pressed will be listed Abacus Supplies Adrian Malcolm Jones Solicitors Alice Barker Personnel Manager Barry Jones Managing Director Bob McQueen Browns Electrics Carol Farmer Reception cs Further keys can be pressed to reduce the search For example if you were searching for eg Barry you could press 22779 Of Use the Page Up and Page Down buttons to find the specific entry required Of Press the Page Up button to go to the bottom of the list a Press the context sensitive key beside the Backspace icon to edit the entry Once you have found the entry you require Adrian Malcolm Jones Solicitors Press the context sensitive key beside the contact you wish to view Contacts Directory PCS 571 572 User Manual v3 2 0913 1 23 wa ac PCS 571 572 User Manual Splicecom 5 maximiser The list of numbers stored for this contact will be displayed Up to 5 numbers per contact can be stored on the database Adrian Malcolm Tel 02086892967 Mobile 07890789678 Sparel Spares Back BEE ID Press the context sensitive key beside the Back icon to return to the directory Press the Contacts button to return to your home page Please note e The Search facility will remember your la
15. Lift the handset or press the Speaker button You will hear the dial tone 2 Using the key pad dial the number internal or external required 3 The call will be made and Call Status will display your name and the details of the number you are ringing Alternatively 1 Using the key pad dial the number internal or external required 2 Press the context sensitive key beside the Dial icon or lift your handset 3 Call Status will display the details of the call Call Status Tom Dell 2021 Normans Direct 01582546782 Call Status will display the name of the Carol Farmer 2017 Carol Farmer 201 7 person you have called if known by the 02 56 00 06 system the number you have dialled your name and number and length of time of the call If you have started to make a call have changed your mind and wish to stop the call press the context sensitive key beside the Hang Up icon or replace your handset If you are required to enter further digits once the call has been made for example when presented with an auto attendant use the alpha numeric key pad to enter the digits Account Codes Accounts codes can be used on your telephone system to analyse out oin external calls when for example you wish to bill a customer for your time or you wish to keep a track of the cost of a project If your User account has been confi ured so that you are required to enter an Account Code before making an external call t
16. Press the context sensitive key beside the Leave Message icon Voicemail 50 PCS 571 572 User Manual v3 2 0913 1 wt PCS 571 572 User Manual Splicecom 5 maximiser 3 Liftyour handset if required and leave a message when requested If you start to call your collea ue and then decide to leave them a message instead press the context sensitive key beside the Leave Message icon displayed at the top risht hand side of Call Status Leave a message for a colleague using the Contacts directory You may wish to leave a message for collea ue but do not know their extension number You can search for your colleague via the Contacts directory For further information on using the Contact directory please refer to page 22 NE 1 Press the Contacts button to access the Contacts directory 2 Use the Search facility to find the colleague required 3 Press the context sensitive key beside the colleague s name Rachel Spencer Sales 4 Thelist of numbers stored for this colleague will be displayed 5 Press the context sensitive key beside the Voicemail icon and you will be connected L directly to your colleague s voicemail Leave a message when requested Transfer a call to a colleague s voicemail 1 Place the call on hold by pressing the Recall button 2 Dial your colleague s extension number either via the keypad or via a speed dial Once the call has been connected press the context sensitive key beside the Leave Message ico
17. Press the context sensitive key beside the Stop icon or hang up and your new greeting will be saved Record a permanent greeting 1 Press the Messages button Your Calls History will be displayed o 2 Pressthe context sensitive key beside the Permanent icon Your current reetin will be played 3 4 When requested record your new Greeting and press the hash key when finished 5 Your new message will be played back to you 6 Press the context sensitive key beside the Stop icon or hang up and your new greeting will be saved Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than leave a message this might be your assistant or another member of your team The Assistant telephone number feature can be configured as follows Voicemail 48 PCS 571 572 User Manual v3 2 0913 1 i Kg PCS 571 572 User Manual Splicecom ymax miser Select the Favourites button 2 Select the context sensitive key beside the Settings icon 3 Select the context sensitive key beside the Telephone Numbers icon 4 Select the context sensitive key beside the Assistant icon Press the context sensitive key beside the Backspace icon to remove any existing entry unless required This key can be used to make any corrections while entering the number i 6 Enter the number required This can be an internal or external number M zi Press the context sensitiv
18. S 571 572 User Manual Index announced transfer 11 answer a call 8 answer a department call 28 blind transfer 12 broken dial tone call divert 40 do not disturb 43 busy lamp field contacts directory 24 dial ahead 9 favourites 33 speed dials 33 call divert 39 broken dial tone 40 call notes view a note 8 call pick up 34 call recording 52 Call status 7 call waiting 15 calls history 18 delete a call 21 departments 30 messages filter 47 missed calls 19 redial a number 19 ring back a caller 20 view your calls 18 companies filter 38 conferencing 14 cancel a conference call 14 create a conference call 14 end a conference call 14 contacts directory 22 alternative search method 26 busy lamp field 24 companies filter 38 contacts filter 38 departments filter 38 keypad mode 26 38 multiple touch search 26 one touch search 22 speed dials filter 38 transfer a call 25 users filter 38 view the directory 22 26 contacts filter 38 defaults 37 departments 28 calls history 30 Groups 28 make a call to a department 29 receivin a department call 28 Index PCS 571 572 User Manual v3 2 0913 1 a Splicecom5 maximiser transfer a call to a department 29 voicemail 52 wrap up time 29 departments filter 38 dial ahead 9 divert 39 remote PSTN 56 do no disturb Forward on Busy number 43 do not disturb 43 SpliceCom LED 43 end a call 9 Extn Anywhere 57 favourites 31 b
19. User Manual v3 2 0913 1 13 a Kg PCS 571 572 User Manual Splicecom ymax miser Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator for further information Create a conference call 1 Make a call to the first number required internal or external 2 Once the call has been answered place the call on hold by pressing the Recall button 3 Make a call to the second number required internal or external ES Once the call has been answered press the context sensitive key beside the Conference a4 U icon 5 The Conference icon will now contain a red circle and you are in a 3 way conference with TU your two calls Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows T 1 Press the context sensitive key beside the Conference icon 2 The call you are currently connected to will be displayed in the Call Status m Use the context sensitive key beside the Switch icon to toggle between the two calls The call EL you are currently connected to will be displayed in Call Status Each call can be transferred or ended in the normal way WC You can return to a conference with your two calls at any time by pressing the context AAAF Sensitive key beside the Con
20. User Settings Place the call on hold by pressing the Recall button Press the Favourites button Press the context sensitive key beside the speed dial required The call will be made Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call PCS 571 572 User Manual v3 2 0913 1 33 m PCS 571 572 User Manual Splicecom 5 maximiser Alternatively Press the Favourites button 2 Press the context sensitive key beside the speed dial required Your original call will be put on hold and the new call will be made 3 Wait for the call to be answered and announce the call 4 Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call Your speed dials are also accessible via Call Status providing you with another method of transferring calls The speed dials are displayed under the Park slots and are accessed by pressing the Pace Down button until the soeed dial required is shown If required press the Page Down button until the soeed dial you required is displayed in Call Status Press the context sensitive key beside the speed dial required Your original call will be put on hold and the new call will be made Wait for the call to be answered and announce the call UT A c N Transfer the call by replacing your handset or by pressing t
21. ail 51 volume 16 wrap up time receivin a department call 29 PCS 571 572 Administration PCS 571 572 User Manual v3 2 0913 1 PCS 571 572 User Manual PCS 571 572 User Manual v3 2 0913 1 ac Spliceconi maximiser This page is blank 63 SpliceCom Britain s leading developer of telephone systems The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
22. al v3 2 0913 1 i PCS 571 572 User Manual Splicecom 5 maximiser Call Recording Your PCS 571 572 Gives you the ability to manually instigate personal call recording allowing you to record your calls as and when required Each call recording can be saved as a voicemail message and therefore easily accessed or saved in a centralised file Please note that feature is controlled by your system administrator please contact your system administrator for further details Voicemail The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a message and your PCS 571 572 allows you to easily manage these messages Please note that feature is controlled by your system administrator please contact your system administrator for further details Viewing Notes during a call Durin the process of a call you can view notes related to that call or to the contact the call was made to or received from The note might have been added when the call was originally received by for example the receptionist before transferring the call to you and may Give details of the nature of the call helping you to deal with the call proficiently If the call is received from or made to an external number stored on the central database you can view the notes previously saved with this contact Hot Desking If you share your PCS 571 572 with other colleagues you can log in using your own extension number and ac
23. all button to return to the caller Basic Call Handling PCS 571 572 User Manual v3 2 0913 1 11 i eC PCS 571 572 User Manual Splicecom 5 maximiser Alternatively in 4 Toreturn to the original call and place the second call on hold press the context sensitive ice key beside the Switch icon 5 Use the context sensitive key beside the Switch icon to toggle between the two calls 6 Finally to connect the two calls regardless of which call you are currently connected to replace your handset or press the Speaker button if using hands free Alternatively 6 Todlear the call you are currently connected to and return to the other call press the Recall button or wait for the other end to hang up Unannounced Transfer Blind Transfer 1 Place the call on hold by pressing the Recall button 2 Enter the number to be dialled internal or external number 3 Once the ringing tone is heard replace your handset or press the Speaker button if using hands free You will no longer have control of the call Receiving a Transferred Call When you have received a transferred call the route of the call can be viewed in the History pane Press the context sensitive key beside the Notes icon History The History pane will display each User that has handled the call together with the date and time of the call Carol Farmer 13 15 10 6 2008 Kate Martin 13 13 10 6 2008 Marcus Beal 13 11 10 6 2008 Back ace Parkins a
24. alls History press the context sensitive key beside the call required Select the context sensitive key beside the Choose icon A B 4 he number that the caller rang from or the number you ai dialled is displayed in bold at the top of the list If you wish to 2018 dial this number press the context sensitive key beside this Tel 2018 entry HomeTelephone Alternatively Mobile 07364452387 Select the context sensitive key beside the number you wish Sparel 07890536221 to dial eg Home Mobile etc Spare2 Back aC Alternatively NEN Press the context sensitive key beside the Back icon to return to the call details Calls History 20 PCS 571 572 User Manual v3 2 0913 1 c Kg PCS 571 572 User Manual Splicecom 5 maximiser Delete a call There is no limit placed on the number of completed calls that are listed whilst the last 10 missed calls are also recorded with the oldest entry being deleted once this number has been exceeded You can also manually delete an entry if required 1 Press the Messages button 2 From the Calls History press the context sensitive key beside the call required iii 3 Press the context sensitive key beside the Delete icon 4 You will be asked if you are sure that you wish to delete this call Select the context sensitive key beside the Yes icon If you select No you will be returned to the call details The call will be removed from the Calls History Q1 Calls His
25. already available Your colleague s name will be displayed in the brackets with each message so that you distinguish between your messages and your colleague s You may also be required to handle messages for a Department Please refer to the Voicemail for Departments section from page 52 for further details Message Handling When a message is selected the following options are available Skip rewind the message by 2 seconds Skip gt gt forward the message by 2 seconds Delete delete the message permanently Forward send the message to your email account or a colleague s email account The message will appear as a sound file in an email message and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Choose to ring back the caller This option will display the list of numbers stored for this caller if reco nised by the system Choose the number to dial by selectins the relevant context sensitive key DEL Delete a message 1 Press the Messages button Your Calls History will be displayed Voicemail PCS 571 572 User Manual v3 2 0913 1 45 aC m PCS 571 572 User Manual Splicecom 5 maximiser NO Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message required and the selected mes
26. bed in the Switch to Hands Free section from page 16 If you connect a headset to the headset port on the PCS 571 572 your hands free conversation will be via the headset and not through the phone s speaker You can confi ure your phone so that the ringing tone will only be heard via your headset please refer to the Headset Ringing section from page 39 for further details Your phone can be configured so that your calls can only be handled hands free when using a headset in most cases and the handset will become inoperable This may have already been confi ured for you Please refer to your System Administrator for further details Screen Saver Mode Your PCS 571 572 may be configured so that the context sensitive display will dim after your phone has been idle for a certain amount of time If this feature has been confi ured on your phone as soon as you use your PCS 571 572 again the display will return to full brightness Your PCS 571 572 may also be configured so that a screen saver blank screen will appear either at a set time usually during the nicht or when your phone has been idle for a certain amount of time If this feature has been confi ured on your phone as soon as you use your PCS 571 572 again the display will return to normal Please refer to your System Administrator for further information Introduction 2 PCS 571 572 User Manual v3 2 0913 1 mtm eC PCS 571 572 User Manual Splicecom 5 maximiser Control Buttons
27. call The Park facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension on the system The PCS 571 572 provides four Park icons to access Park slots 1 2 3 and 4 by default If a call is parked via one of these Park icons all users of a PCS 5xx IP phone PCS 60 and Navigate with access to these park slots will see the call parked and can retrieve the call if required P Parki Park2 P P Park 3 Park 4 P Basic Call Handling 12 PCS 571 572 User Manual v3 2 0913 1 PCS 571 572 User Manual wt Splicecom5 maximiser Park a call P Park 1 Press the context sensitive keys beside the park slot required Kate Martin Q The details of the caller will be displayed against the relevant Park slot Please note if the original call was made or answered using the handset when the call is parked Call Status will remain allowing you to pick up another parked call Replace your handset if this is not required if the call was made or received in hands free mode you will return to the home page and the park slots will not be displayed Pick up a parked call 1 Press the Favourites button 2 The details of the caller will be displayed against the relevant Park slot Kate Martin Q 3 Press the context sensitive key beside the Park slot required Please note If you pick up a parked call while in the progress of another call this call will be automatically parked in the next availabl
28. cess code so that you can use your own settings and be identified with your name when you make and receive calls SpliceCom LED The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a new voicemail message Introduction PCS 571 572 User Manual v3 2 0913 1 5 pt eC PCS 571 572 User Manual Splicecom 5 maximiser The PCS range From affordable entry level phones throu h IP terminals that unify advanced telephony and IT applications at the desktop to native IP Phone applications that run on Smart Phones Tablets PCs and Macs in SpliceCom s comprehensive PCS telephony family you ll find the product that s the ideal match for every specific business requirement whatever it may be Designed to complement other market leading and stylish IT equipment on your desktop SpliceCom s PCS 552 PCS 56x PCS 57xG amp PCS 58xG IP Phones combine looks intelli ence and desirability in equal measure Ihe world s slimmest desktop IP phones provide easy access to the benefits delivered by maximiser SpliceCom s range of innovative and award winning Unified Communications platforms All PCS 5xx IP phones have large graphical displays intuitive multi functional context sensitive keys and bold instantly recognisable icons to provide the ease of use associated with mobile phones so delivering the ultimate business telephony user experience The IP 530 is SpliceCom s entry level IP Phone designed to work with max
29. conference for example Press the context sensitive key beside the Pause icon Pause icon now has a red circle to indicate that the call is on Pause 3 External callers will be played music on hold if configured Please refer to your System Administrator for further details KD 4 oretrieve the call press the context sensitive key beside the Pause icon Place a call on hold When you put a call on hold the caller is played music on hola if configured and you will be given the dial tone This facility is used when you wish to make a new call when transferring a call or creating a conference call for example Press the Recall button 2 External callers will be played music on hold if configured Please refer to your System Administrator for further details 3 To retrieve the call press the Recall button Transfer a call Announced Transfer 1 Place the call on hold by pressing the Recall button 2 Enter the number to be dialled internal or external number 3 Wait for the call to be answered and announce the caller 4 To transfer the call replace your handset or press the Speaker button if using hands free You will no longer have control of the call Alternatively 4 To clear the call that you are currently connected to and return to the original call press the Recall button or wait for the other end to hang up Please note that you will only lose the caller if you or the caller hang up Use the Rec
30. d prefer not to press the Contacts button each time or you wish to constantly monitor voicemail messages without havino to press the Messages button 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Idle Page icon 3 Press the context sensitive key beside one of the following options Home Page display the SpliceCom logo or your company logo default Favourites display the Favourites page Contacts display the Contacts directory History display the Calls History Keypad display the dial screen 4 Atick will be displayed beside the option selected 5 Press the context sensitive key beside the Back icon twice to return to the Settings menu Off Hook Page By default when your phone is off hook the dial screen keypad will be displayed however you may prefer to display either the Favourites page or Contacts directory so that you can quickly find and dial the number required 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Press the context sensitive key beside the Off Hook Page icon 3 Press the context sensitive key beside one of the following options e Keypad display the dial screen default e Favourites display the Favourites page e Contacts display the Contacts directory cm 4 Atickwill be displayed beside the option selected xD 5 Press the context sensitive key beside the Back icon twice to
31. e Speaker button You will no longer have control of the call For further information please refer to the Transfer a call section from page 11 Alternative method to view the directory An alternative way to search for entries within the Contacts Directory is to enter each letter of the name required by pressing a key on the keypad multiple times until the letter required is entered in the search facility For example if you wished to enter the letter R you would press the number 7 three times To use this alternative search method you will need to change your default settings as follows Disable the default Keypad Mode Select the Favourites button A 2 Select the context sensitive key beside the Settings icon 3 Select the context sensitive key beside the Defaults icon 4 Press the context sensitive key beside the Keypad Mode icon to remove the tick and disable this feature Press the context sensitive key beside the Back icon to return to the Settinos menu Press the context sensitive key beside the Home icon to return to the home page Searching the directory with the Keypad Mode turned off 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in finding the contact you require ks Press the key on the keypad displaying the letter you need 4 The first letter on this key will be entered in the search box 5 Continue to press the key until the letter req
32. e key beside the Save icon The number assigned as your K Assistant is now displayed Home 01727542632 Mobile 07890547859 Sparel spare2 Wee Assistant 2001 Mee Back E Once this feature has been configured your caller can press 0 while listenin to your reetin and be transferred to your Assistant telephone number You will need to re record your Greeting to inform your callers that facility is available Please note e if the Telephone Numbers option is not available then you are unable to change your Assistant telephone number Please refer to your System Administrator for further details e the Assistant number is also used with the Call Divert feature please refer to the Call Divert Follow Me section from page 39 for further details Send a message to email This facility allows you to forward a message to your email account or a colleague s email account The message will appear as a sound file in an email message and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information 1 Press the Messages button Voicemail PCS 571 572 User Manual v3 2 0913 1 49 Ka M PCS 571 572 User Manual Splicecom 5 maximiser 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message
33. e refer to the Using an Assistant telephone number section from page 48 for further details 4 By the Follow Me facility please refer to the Call Divert Follow Me section page 39 for further information Enter your personal numbers 1 From the Settin s menu select the context sensitive key beside the Telephone Numbers icon 2 Select the context sensitive key beside the number you wish to enter eo Mobile 3 Using the key pad enter the number required Do NOT enter internal extension numbers into Mobile Home Sparel or Spare2 These fields are used to match incoming CLI and dial external numbers only ia 4 Press the context sensitive key beside the Save icon to store the number Press the context sensitive key beside the Cancel icon at any time if you do not wish to save NE the number entered User Settings 36 PCS 571 572 User Manual v3 2 0913 1 pt eC PCS 571 572 User Manual Splicecom 5 maximiser Please note that if the Telephone Numbers option is not available then you are unable to edit these fields Please refer to your System Administrator for further details Defaults Home Page By default your home page will display the SpliceCom logo or your company logo if configured however you may prefer to display the Favourites page the Contacts Directory Calls History or the dial screen whenever your phone is idle This would be useful if for example you regularly need to find a telephone number quickly an
34. e slot Calls can be parked via a short code This is useful if you wish to park a call into a park slot not displayed on your PCS 571 572 Please refer to your System Administrator for the relevant short code Calls can be picked up via a short code This is useful if you wish to pick up a call parked in a slot not displayed on your PCS 571 572 Colleagues who are using an analogue handset may also need to use a short code to pick up a call Please refer to your System Administrator for the relevant short code If a parked call is not picked up within 5 minutes the default Park Timeout the call will be represented to you and can be answered in the normal way If the Companies feature is being used on your telephone system and you are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague Please refer to your System Administrator for further details you belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes described above Please refer to your System Administrator for further details By default the four Park icons displayed are confi ured to access Park slots 1 2 3 and 4 However if you require the icons to access alternative Park slots in order to create either Sroup or private park slots or you wish to remove them altogether please refer to your System Administrator for further assistance Basic Call Handling PCS 571 572
35. ececeeseceettaccececeeeecsetsececeeseseesttacececeseeettttsececeeeeetttttaeeees 29 CAS acia NNMENETRRRRTTRRHRRERRERCE 9 30 Bic s iie edd po R O R O O O O O L O O E 31 RW Alea AS MOO M 31 Issue sab DOS e Ma ect cpa r gaat ccte nasties shactede on Ma keci dala dua di had a Malhasl S 36 DOS E E E E E E E E EA EI T T E T T E T 37 Call Divert Follow ME iussit sd hunt rent sata Cea t Dr tu i au ecu steep t Dort xa been 39 Out of Office Message ooo e ec eeeececcccececccccececscscccececseecceseessececseesseceesecsnsececseettsseceseesnssceeseestseeeeeesteeeeeesstteeeeess 4 Contents PCS 571 572 User Manual v3 2 0913 1 i PCS 571 572 User Manual Splicecom 5 maximiser SLOV LC a RE O CO CC M 42 BERN OLDI U d 43 VOCEA ea E E 44 KSh E M OO o E EE E TEA AE EEEE A T EEEE E E SEE EAEE 44 EAN AI 406 E E E E E E Arce tec E E A EE E EE TEE 44 Message lt 0 010111 010 45 Pe NN eres ccc te E ah nese 45 RINO eG hy CAND RO O T O O OP VO O ODO ON 46 Ring back the caller on an Alternative NUMDET accos20s ckonenedscaionssetoomaetstedoatoe ses Qubetoedeseseda Qebeuttee tacmcetegsbenbeetede 46 Finding your MESSAQES secccentecasavscestcanetadasansdatdaaendasacwsiseetheqon bel rensiceaddtuen
36. ed All your incoming and outgoing calls will be displayed Voicemail PCS 571 572 User Manual v3 2 0913 1 47 m PCS 571 572 User Manual Splicecom 5 maximiser Record a Greeting A default message will be played to your callers when they are transferred to your voicemail However you may wish to record your own personal message You can record two voicemail greetings Firstly you have a daily reetin that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will oet back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent greeting is then used until a new daily reetin is recorded Record a daily greeting 1 Press the Messages button Your Calls History will be displayed aera 2 Press the context sensitive key beside the Greeting icon Your current reetin will be played When requested record your new Greeting and press the hash key when finished Your new message will be played back to you OO UT A w
37. er 2020 Mew k Press the context sensitive key beside the Save icon to store the speed dial 8 The new speed dial will appear in the Favourites list in alphabetical order a Press the context sensitive key beside the Backspace icon at any time to correct any errors Press the context sensitive key beside the Cancel icon at any time if you do not wish to save NN the new speed dial Favourites page Your speed dials will be displayed in the Favourites pase and can be used to quickly and easily make calls transfer calls and pick up calls Press the Favourites button Ihe Favourites page can be accessed while the PCS 571 572 is idle or during a call P park 1 Pak2 P The Favourites page will be displayed giving the 4 park icons B paka aa and your speed dials Accounts Harrisons 9 Home John 9 kte va muncries Settings b P Use the Page Up or Page Down buttons to find the speed dial required Press the Page Up button to go to the bottom of the list User Settings 32 PCS 571 572 User Manual v3 2 0913 1 PCS 571 572 User Manual m Splicecom5 maximiser A speed dial displayed for an internal extension will act as a Busy Lamp field 3 Kate Kate Kate An internal speed dial displayed with a green icon indicates that your colleasue s extension is free An internal speed dial displayed with a red icon indicates that your colleague is currently on a call An inte
38. er button will only end the call if used in hands free mode otherwise this button will switch from handset to hands free mode e lfacallismade or answered using the handset when the distant end clears the call Call Status will remain allowing you to pick up a parked call see the Parking a call section from page 12 for further details Replace your handset if this is not required Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad first before actually diallin the number This means you can check you have entered the correct number which is useful when dialling long international numbers for example Dial Ahead will also enable you to check the availability of a colleague before making the call Entering an internal extension number 2021 If you enter an internal extension number on the keypad Dial Ahead will check the status of your colleague s extension as follows Dale Smith The red busy icon will be displayed if the extension is busy otherwise Es your colleague s extension is free Hangup AS Leave Message LJ The blue DND icon will be displayed if the extension has Do Not Disturb Dial set and is permanently busy Choose You can then choose whether to call the number leave a voicemail message if configured or ring back another time using the following options Press the context sensitive key beside the Backspace icon to edit the number entered on the keypad Press the context sen
39. ermanent desktop phone and such it will have been automatically allocated to you by your System Administrator therefore there will be no need for you to log in or los out However if you are a Hot Desk User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone please refer to the Hot Desking Lo In section from pase 55 for further information Home Page The default display on your telephone when idle will display the SpliceCom logo together with your User Name extension number and the current date and time Please refer to your system administrator if you would like this changed for example to display your company logo You can also determine what is displayed on the screen when your handset is idle please refer to the Defaults section from page 37 for further details While using your phone you can return to your home page by pressing the context sensitive key beside the Home icon Introduction PCS 571 572 User Manual v3 2 0913 1 i PCS 571 572 User Manual Splicecom 5 maximiser Hands free Operation Hands free operation of the PCS 571 572 enables you to have a telephone conversation via the phone s speakers This is done by pressing the Speaker button rather than lifting the handset You can switch between hands free and handset during a call as descri
40. ference icon If one of the conference members ends their call you will return to a 2 way conversation with the other member of the conference If you end the call ie replace your handset you will end the conference and all calls will be disconnected End a conference call Replace your handset or press the Speaker button to end the conference AII calls will be cleared Please note that pressing the Speaker button will only end the conference if the PCS 571 572 is used in hands free mode otherwise this button will switch from handset to hands free mode Basic Call Handlino 14 PCS 571 572 User Manual v3 2 0913 1 a eC PCS 571 572 User Manual Splicecom 5 maximiser Call Waiting Call Waiting is a facility which allows you to receive a second call while still connected to another call The use of this feature is controlled by your System Administrator who will inform you whether this facility has been enabled on your extension Handling a waiting call 1 Alternatively Alternatively 2 When a second call is received you will hear an intermittent beep in your handset and the call waiting message will appear on your screen Call Waiting from Kate on 2020 Reject e Answer If you do not wish to answer the call press the context sensitive key beside the Reject icon The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your S
41. he Account Code screen will be displayed after you have dialled the external number Account Code 1 Enter the relevant Account Code Use context sensitive key beside the Backspace icon to make any changes if necessary 2 Press the context sensitive key beside the Enter icon Or 2 Press the context sensitive key beside the Cancel icon to return to your KJ home page Enter Cancel a Basic Call Handling PCS 571 572 User Manual v3 2 0913 1 m PCS 571 572 User Manual Splicecom 5 maximiser For further information on usin Account Codes on your telephone system please refer to your System Administrator Answer a call On receiving a call your handset will ring and Call Status will display the details of the call Internal call External call First line the caller s name if recognised by EB th l d th ller b Kate Martin 2020 Normans Direct 01582546782 SYSten ari e CALCE MMO Carol Farmer 2017 Carol Farmer 201 7 00 05 00 06 Second line who the call is for This will B park 1 park 2 P B park 1 Park 2 P either be your name the name of the P Park 3 Park 4 P P Park 3 Park 4 P colleague who has diverted their calls to you or a Department name Third line the duration of the call This information enables you to answer the Reject AY Reject A call in the required manner To answer the call lift your handset or press the Speaker button Reject a call If you do not wish to answer a call pre
42. he Speaker button You will no longer have control of the call For further information on transferring a call please refer to page 11 Call Pick up You can pick up a call ringing on another extension via the Favourites pase This is useful if for example you wish to answer your colleague s phone when they are not at their desk or you wish to assist with answerin calls to a Department You do not have to be a member of the Department to pick up a Department call 98 Press the Favourites button A speed dial displaying a flashino yellow red icon has a call waitin to be answered NO 3 Press the context sensitive key beside the speed dial required 4 The call will be answered by your extension Please note e fyou pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 12 for further information on parking a call e fyou do not wish your colleagues to pick up calls ringing on your phone via their speed dials please contact your System Administrator who can configure this for you User Settings 34 PCS 571 572 User Manual v3 2 0913 1 A aa i PCS 571 572 User Manual Splicecom 5 maximiser Amend a Speed Dial 1 From the Settings menu select the context sensitive key beside the Favourites icon 2 Select the speed dial to be amended 3 If you wish to change the description make the changes directly into the Description bo
43. hone will flash Press the Messages button to view this call When you return to the home page the Missed Call banner will no longer be displayed Redial a number You may wish to redial a number previous dialled this can be done by selecting the original call from the Calls History ue 1 Press the Messages button 2 OI 2 From the Calls History press the context sensitive key beside the outgoing call required This entry has a green background when selected Calls History PCS 571 572 User Manual v3 2 0913 1 19 a ac PCS 571 572 User Manual Splicecom 5 maximiser 3 Press the context sensitive key beside this entry again 4 The call will be made Ring back a caller You may wish to call the number of a previous caller this can be done by selecting the call from the Calls History 1 Press the Messages button 2 From the Calls History press the context sensitive key beside the incoming call required This entry has a Sreen background when selected 3 Press the context sensitive key beside this entry again 4 The call will be made Please note that if the callers number has been withheld or not received by the system this facility will not be available Select an alternative number to dial If a call has been made to or received from a number recognised by the system alternative numbers stored against this contact can be accessed via the call details 1 Press the Messages button 2 From the C
44. ilter this option will enable or disable the display of your speed dials within the Contacts Directory If you prefer to access your speed dials via your Favourites pase and Call Status only disable this option For further information on speed dials please refer to page 31 e Companies filter when the Contacts filter is turned on all contacts matching the letters entered in the search facility will be displayed Ihe Companies filter option will determine whether to include entries User Settings 38 PCS 571 572 User Manual v3 2 0913 1 i eC PCS 571 572 User Manual Splicecom 5 maximiser where the company name also matches the letters entered If you would prefer to display entries where only the name matches the letters entered disable this feature These features can be enabled or disabled as follows 1 From the Settings menu select the context sensitive key beside the Defaults icon 2 Select the context sensitive key beside the Directory Filter icon 3 Bydefault each option is enabled indicated by the tick If you wish to disable a filter on option press the context sensitive key beside the relevant icon to remove the tick To enable one of the filter options press the context sensitive key beside the relevant icon to display the tick ID 4 Press the context sensitive key beside the Back icon to return to the Settin s menu Headset Ringing By default the ringing tone of the PCS 571 572 will be heard through the
45. imiser to address everyday business telephony needs The PCS 520 is a display phone with pre configured system access keys desktop paging and combined Do Not Disturb Message Waiting LED with the entry level PCS 505 completing SpliceCom s range of desktop phones SpliceCom s iPCS is a native IP Phone application for Smart Phones and Tablets allowing a mobile device to operate as a highly functional system phone extension This makes it an ideal maximiser Office Mobility solution for the replacement of existin DECT wireless systems or as an alternative for SIP WiFi phones Navigate is a Phone Partner application delivering powerful personal call management features via Windows 7 amp Windows 8 PCs for users of SpliceCom s broad range of PCS IP Phones or existing 3rd party analogue telephones Providing point and click access to both commonly used and advanced maximiser telephony 8 integrated Microsoft features Navigate provides a single intuitive interface to manage business communications for all employees across an organization irrespective of their role Navigate can also be used as an IP Softphone with the addition of an associated licence with PCS 60 offering similar functionality for Apple Mac OS X users and those running versions of Microsoft operating systems prior to Windows 7 Introduction 6 PCS 571 572 User Manual v3 2 0913 1 GC _ PCS 571 572 User Manual Splicecom 5 maximiser Basic Call Handling Make a call 1
46. ipient of the call in brackets which in most cases will be your User name However if you are handling calls for a Department or another colleague these names will be displayed here so that you can distinguish these from your own messages e The number received with the call if presented e lime and date of the call please note that if the message was received today only the time will be displayed Voicemail 44 PCS 571 572 User Manual v3 2 0913 1 m eC i PCS 571 572 User Manual Splicecom 5 maximiser 4 Press the context sensitive key beside the message required The entry will become reen and the message will be played Please note that if your voicemail has been secured you may be requested to enter your Voicemail Access Code followed by hash then the message will be played Please refer to your System Administrator for further details a 5 The message will now be displayed with an open blue icon Past as this is now an old message and will be deleted after 7 days unless manually saved 6 If you wish to listen to another message press the context sensitive key beside the message required Press the Messages button to return to your home page For information on how to save a message please refer to your System Administrator Due to your role in your company you may also be required to handle voicemail messages for a colleague such as your manager Your System Administrator can set this up for you if not
47. is number again Press the context sensitive key beside the Back icon to return to Settings Note that the Divert option no longer displays a tick indicating that Follow Me has been turned off Receiving a Diverted Call When a colleague s calls have been diverted to your extension your colleague s details will be displayed in Call Status under the caller s details This information will enable you to identify and answer a diverted call correctly Kate Martin 2020 Tom Dell 2021 00 09 Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues that you are at lunch or in a meeting for example An Out of Office Message can be configured and this will be displayed on your colleagues PCS 5xx IP phone PCS 60 or Navigate when they attempt to call you By selecting an Out of Office Message this setting will also change your voicemail greeting By default your Permanent Greeting will be played please refer to the Voicemail section from page 44 for further details until a specific messa e has been recorded Please refer to your System Administrator for further information on how to record your Out of Office voicemail Greetings Setting an Out of Office Message 1 From the Settinos menu select the context sensitive key beside the Status icon m 2 Press the context sensitive key beside either In Meeting At Lunch On Holiday or Off Site E 3 Select the context sensitive key beside the Back ic
48. lays the number entered Alternatively 3 Pressthe context sensitive key beside the Mobile Home or Assistant icons to divert your calls to either your mobile number home number or to the assistant number Note that these numbers must have been previously entered as detailed in the Telephone Numbers section from page 36 4 Press the context sensitive key beside the Back icon and note that the Extn Anywhere option displays the number chosen Press the context sensitive key beside the Back icon and note that the Divert options displays the Remote PSTN setting Press the context sensitive key beside the Home icon to return to your home page The Remote PSTN banner will be displayed Disable Remote PSTN From the Settings menu select the context sensitive key beside the Divert icon c 2 Press the context sensitive key beside the Extn Anywhere icon 3 Press the context sensitive key beside None to turn this facility off 4 Press the context sensitive key beside the Back icon and the Extn Anywhere options will display None E 5 Press the context sensitive key beside the Back icon again and the Divert option will no longer display the Remote PSTN settings PCS 571 572 Administration PCS 571 572 User Manual v3 2 0913 1 57 eC PCS 571 572 User Manual Splicecom ymax miser 5 Press the context sensitive key beside the Home icon to return to your home page The E Remote PSTN banner will no longer be displayed Operato
49. lights Access to the System Database Your PCS 571 572 Gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers internal and external to help you to quickly and easily make and transfer calls Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad before actually diallin the number This is useful if you have for example a long international number to enter If you enter an internal number Dial Ahead will check the status of the colleasue s extension whether the User is free busy or has do not disturb set You can then choose to ring your colleague leave a voicemail message if enabled or ring back later Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into a system area that allows your colleagues to easily pick up the call when they are ready and in the meantime you are able to continue with other calls Favourites As well as access to a directory of telephone numbers stored on the telephone system s database you can also have your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Introduction 4 PCS 571 572 User Manu
50. lity for you if not already available Receiving a message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed B If a caller has left a message the New Message banner will appear within the default home page and the SpliceCom LED on your handset will flash until you have listened to the message Divert an incoming call to voicemail If you do not wish to answer the call press the context sensitive key beside the Reject icon The call will be passed to voicemail unless you have Forward on Busy set Please refer to your System Administrator for information on the Forward on Busy feature Listen to a message gt 1 Press the Messages button A list of historical calls and voicemail will be displayed Entries are listed in date and time order with the newest at the top There is no limit to the number of voicemails that can be listed 2 Use the Page Down and Page Up buttons to display the entry required 3 Anew message will be indicated by a blue envelope 2 Mertha Sewell Carol Farmer c 2020 13 38 31 Jan The details of the message will be displayed Giving e he caller s name if recognised by the system e The rec
51. ll Waiting ENERO RRRRERRERRERRE A D D 15 SAN TOA 21318 S B Ls ETT E O O O O 16 Chaneine the VOLUEFTIBS enssins ioter Sure Ne madii sheds sedi ur hadim cueste halb tes e tine ico DPI ai 16 INS alie ZO O O O O O O 18 View the contents of your Calls HistOry ee eeeeeeee2 22 e 222200 mee emen LKAA eee REKL Eana nerra aan 18 OSA nea Ne Ype of Pane ee ene unre ee O ee ee N 18 Deti Oracal NE O O O O O O 19 disse D i C OOM O O O O L V LO O OTOK O O O 19 Redial a NUMDET eee eee LL LL LSL LL L LEK KKK K K EEE LEE ELEK sete E ELLE ELEK ESK re SELL LE EE AE SERR SELL EE esser eren nen 19 OBA a Caler RR DRM 20 Selectan alternative number tO didal MERCI 20 Dele a aea E EE E O E 21 Ona E PECO ERROR TE 22 View the Dredol y seisine a E e a E AATE a EEA a A A S AE ii 22 Make a call via tne Director arses ensinan a EO E tytn tert IEAS SEHIN EA OC OP 24 Tansteracal wid ine DICA PMR SNERO EE o cess eee r STE eane EEEE ES E EEE SERE O ODRY IANI A 25 Alternative method to view the directory Imm III nennen eee eere 26 PEON dic TT 28 Working as a member of a Department ceceeeccccceeeccccccceessseccccecetscececeesnssececeestsececeesttssecesersteeeeeeenes 28 Receiving a Department Call cceeececccccececeessseeecccecceseesesecceceseuesssseeeecesseessstseseceseeeessstsseeceseeeesssteeeees 28 De call HO ID NINN ERR 29 Transfer a Call to a Department o oo eee eeecececcccceeeeeecscec
52. n 4 Replace your handset or press the Speaker button You will no longer have control of the Call Please note that this facility will only be available if voicemail has been enabled for your colleague Transfer a call to a colleague s voicemail using the Contacts directory You may wish to transfer a call directly to a colleague s voicemail which can be achieved via the Contacts directory For further information on using the Contact directory please refer to page 22 1 Place the call on hold by pressing the Recall button 2 Press the Contacts button 3 Usethe Search facility to find the colleague required 4 Press the context sensitive key beside the colleague s name Voicemail PCS 571 572 User Manual v3 2 0913 1 51 m eC PCS 571 572 User Manual Splicecom 5 maximiser Rachel Spencer Sales L3 5 Press the context sensitive key beside the Voicemail icon You will no longer have control of the call Please note that this facility will only be available if voicemail has been enabled for your colleague For further information on transferring a call please refer to page 11 Record a call During any call internal or external or conference call you can record the conversation The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refe
53. ny Department calls will be diverted e Dual All all calls to your extension DDI number and any Department calls will be diverted however your extension will also rino This will ensure that you can pick up the call wherever you are A tick will be displayed within the icon for the option selected ID 10 Press the context sensitive key beside the Back icon to return to Divert menu x 11 Press the context sensitive key beside the Back icon to return to Settings Note that Divert NEN displays the options configured and a tick indicating that Follow Me has been turned on Please note e When Follow Me has been set your handset will provide a broken dial tone to remind you that this feature has been enabled e If your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail if enabled or lo ged as a missed call on your PCS 571 572 Turn off Follow Me From the Settings menu select the context sensitive key beside the Divert icon 2 Press the context sensitive key beside the Divert Mode icon User Settings 40 PCS 571 572 User Manual v3 2 0913 1 ae D PCS 571 572 User Manual Splicecom 5 maximiser 3 Press the context sensitive key beside the None icon and a tick will be displayed within this icon 4 Press the context sensitive key beside the Back icon to return to the Divert menu You do not need to change the Divert To number as you may wish to use th
54. on to return to the Settings menu The Nc Status option will display the Out of Office settin and a tick will indicate that this facility has been enabled Make a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear within the dial screen when using the Dial Ahead feature and while the call is ringing This feature will not change the manner in which your call is handled 2021 Tom Dell At Lunch Turn off the Out of Office message 1 From the Settin s menu select the context sensitive key beside the Status icon xm 2 Pressthe context sensitive key beside the In the Office icon User Settings PCS 571 572 User Manual v3 2 0913 1 4 aC m PCS 571 572 User Manual Splicecom 5 maximiser ix 3 Select the context sensitive key beside the Back icon to return to the Settings menu The D Status option will display the Out of Office setting as In The Office and the tick will disappear to indicate that this facility has been disabled Group Log In If you are a member of a Group on your telephone system you may wish to have the ability to log yourself in and out of the Sroup when required This feature must be previously configured on your telephone system please refer to your System Administrator for further information For additional information please refer to the Departments section from page 28 If the Groups feature has been enabled on
55. our PCS 571 572 connected to a SpliceCom maximiser system using version 3 2 software This manual assumes that the PCS 571 572 telephone has been connected and configured by your System Administrator and is ready for use If this is not the case please refer to your System Administrator for further assistance How your PCS 571 572 will operate Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your telephone system can be viewed via the Directory as explained in the Contacts Directory section from page 22 As a User on the system you will be given an extension number eg 2021 and possibly a DDI number eo 01632 563862 So that when a colleague rings your extension number or an external contact rings your DDI number these will be routed to your User account Your User account will store all of your User settings as described in the User Settings section from page 31 so that when you login to another handset as described in the Hot Desking Log In section from page 55 these settings will be available to you and your calls will be routed to whichever phone you are logged on to Logging On In most implementations the PCS 571 572 will be your p
56. our PCS 60 your User account will have been configured to function in this manner Your system administrator will be able to confirm this configuration Phone Information Your system administrator will require the set up information of the phone in order to upgrade and troubleshoot your handset if required This information can be accessed as follows PCS 571 572 Administration 58 PCS 571 572 User Manual v3 2 0913 1 ra m PCS 571 572 User Manual Splicecom 5 maximiser 1 Select the Favourites button g 2 Select the context sensitive key beside the Settings icon 3 Press the context sensitive key beside the Phone Information icon Please note that if the Groups feature has been enabled on your extension you will need to press the Down arrow button to access the Phone Information icon The following information is displayed Phone Information IP Address e P Address IP address of the PCS 571 572 uiis is J e Serial Number hardware address of the PCS 571 572 enal P4urmber m P 00 02 95 82 0f 5a e Registration IP address of the Call Server to which the SEEGERS PCS 571 572 is connected e Home IP address of the Call Server providin the User s 192 168 0 1 192 168 0 1 voicemail service TE e User name of the User currently logged in Carol Farmer e Number extension number of the User currently lo ed in Number e Version software version currently running on the 2017 PCS 571 572 eg 3 2 891 Ver
57. phone numbers as described in the Telephone Numbers section from page 36 these options will be listed otherwise just Number will be displayed 4 Press the context sensitive key beside the Mobile Home Spare numbers or Assistant icon to divert your calls to your mobile number home number spare numbers or to your assistant User Settings PCS 571 572 User Manual v3 2 0913 1 30 wt Kg PCS 571 572 User Manual Splicecom 5 maximiser 5 Atick will be displayed within the icon for the option selected 6 Press the context sensitive button beside the Back icon to return to the Divert menu Go NE to step 7 Of 4 Press the context sensitive key beside the Number icon 5 Enter the internal or external number you wish to forward your calls to kA Press the context sensitive key beside the Save icon to save the number you have entered Koea The number entered will be shown and a tick displayed in the icon O Press the context sensitive key beside the Back icon to return to the Divert menu Press the context sensitive key beside the Divert Mode icon 8 Press the context sensitive key beside one of the following options e Personal all calls to your extension and DDI number will be diverted e Dual Personal all calls to your extension and DDI number will be diverted however your extension will also ring This will ensure that you can pick up the call wherever yOU are e All all calls to your extension DDI number and a
58. r Console Mode Operator Console Mode enables additional information to be displayed within your Speed Dial icons in Favourites Your System Administrator can configure this facility for you if not already available The purpose of this facility is to dive you the data required to deal with calls efficiently when for example you are a receptionist dealing with a large volume of calls For further information on creating speed dials please refer to the Favourites Speed Dials section from page 31 When Operator Console Mode is enabled your speed dials will provide you with the following information Rebecca This User is currently on a call Barry 2001 i Tyron 1 0 This User has one new message and no missed calls Mew M gesl Reception This Department has 2 new messages and one missed call 2 1 April This User has Do Not Disturb turned on la po No isturb Margaret i The asterisk indicates that this User has call divert set The details of the divert Perso 3967 mode and number are also displayed 6 April This User has Do Not Disturb turned on and has call divert set J Do Mo isturb P Rachel This User is not lo ed in e Mot Logged In Mertha This User is listening to voicemail llectVaicemail Mertha This User is leaving a message for a colleague aveVoicemaill Please note that if you are usin a PCS 60 in partnership with your PCS 571 572 and the operator console information is only appearing on y
59. r to your System Administrator During a call select the context sensitive key beside the Record icon The Record icon will be QO displayed with a red circle i To end the recording press the context sensitive key beside the Record icon again Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator 1 Press the Messages button Voicemail for Departments 2 Press the context sensitive key beside the Memo icon 3 Record the message required 4 Press the context sensitive key beside the Stop icon when finished Each Department on your telephone system can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details Voicemail 52 PCS 571 572 User Manual v3 2 0913 1 wt PCS 571 572 User Manual Splicecom 5 maximiser Listen to a message for a Department Your user account can be configu
60. r via a speed dial 3 Once the call has been connected press the context sensitive key beside the Leave cs Message icon 4 Replace your handset or press the Speaker button You will no longer have control of the Call Please note that this facility will only be available if voicemail has been enabled for relevant Department Transfer a call to a Department s voicemail using the Contacts directory You may wish to transfer a call directly to a Department s voicemail which can be achieved via the Contacts directory For further information on using the Contact directory please refer to page 22 Place the call on hold by pressing the Recall button Press the Contacts button 3 Usethe Search facility to find the Department required 4 Press the context sensitive key beside the Department name Personnel Press the context sensitive key beside the Voicemail icon You will no longer have control of the call Please note that this facility will only be available if voicemail has been enabled for relevant Department For further information on transferring a call please refer to page 11 Voicemail 54 PCS 571 572 User Manual v3 2 0913 1 a gt aq PCS 571 572 User Manual Splicecom 5 maximiser PCS 571 572 Administration Hot Desking Log In If you are a hot deskin User in other words a User who has been given the ability to lo in to any phone on the system because for example you need to move around the b
61. re that you are workin at home for example You will not incur call charges and you will be able to handle calls as if you were in the office eo transfer calls If you are interested in using this facility please refer to your System Administration for further details If the Remote PSTN Mode banner is displayed on your phone this facility has already been confisured for you and has been enabled Your calls will be received on the Remote PSTN number configured eg your mobile Please refer to your System Administrator for further details PCS 571 572 Administration 56 PCS 571 572 User Manual v3 2 0913 1 we ac PCS 571 572 User Manual Splicecom 5 maximiser This facility can also be configured to allow you to turn this facility on off when required and to set the Remote PSTN number you wish to use Please refer to your system administrator for further details Once this has been set up you can perform the followin Enable Remote PSTN 1 From the Settings menu select the context sensitive key beside the Divert icon Press the context sensitive key beside the Extn Anywhere icon Select Number Enter the number you wish to receive and make calls from Mm A Oc N gt Press the context sensitive key beside the Save icon Note that a tick is displayed within k the Number icon and the number entered is also displayed GO Press the context sensitive key beside the Back icon and note that the Extn Anywhere NEN option disp
62. red so that voicemail messages received for a particular Department can be accessed via your Calls History please refer to your System Administrator for further details if not already available You can retrieve and handle the messages in the same way as your personal messages 1 Press the Messages button 2 The new message will be displayed giving Mertha Sewell Reception 2020 15 09 3l Jan he caller s name if recognised by the system e The name of the relevant Department in brackets e he number received with the call if presented e Time and date of the call please note that if the message was received today only the time will be displayed 3 Press the context sensitive key beside the message required 4 J he entry will become green and the message will be played Please note that if you are able to access Department voicemail messages via your PCS 571 572 the answered and missed calls for the Department will also be displayed in your Calls History Please refer to page 18 for further information on the Calls History Leave a message for a Department You will automatically transfer to a Department s voicemail after the time specified by the Department s configuration on the system However you can connect directly to a Department s voicemail using Dial Ahead as follows 1 Dialthe Department s extension number on the keypad U 2 Press the context sensitive key beside the Leave Message icon 3 Lift your handse
63. required D 4 Press the context sensitive key beside the Forward icon 5 Use the Search facility until the User required is displayed 6 Select this User Or If the User is displayed in green at the top of the list press the context sensitive key beside this entry or press the context sensitive key beside the Send to Email icon You will be informed that the message has been Forwarded to Email and then returned to the Search facility so that you can send the message to another colleague Listen to a message while on a call While on a call you can listen to a message This would be useful if for example you wish to check the content of a message that relates to your current call Your call will be put on hold while you listen to the message 1 Press the Messages button 2 3 Press the context sensitive key beside the message required Use the Page Down and Page Up buttons to display the entry required 4 Your caller will be put on hold and the message will be played 5 Press the Recall button to return to your call Leave a message for a colleague If your colleague has voicemail enabled you will be automatically transferred to your colleague s voicemail if they are busy or do not answer their phone The following methods can also be used Leave a message for a colleague using Dial Ahead You can connect directly to a colleague s voicemail as follows 1 Dial your colleague s extension number on the keypad D 2
64. ress the context sensitive key beside the message required and the selected message will become green Voicemail 46 PCS 571 572 User Manual v3 2 0913 1 s Splicecom 5 maximiser PCS 571 572 User Manual 4 Press the context sensitive key beside the Choose icon c 5 The list of numbers stored for this contact will be displayed The number that the caller ran from will be displayed in bold at the top of the list Louise Nicholson 03069994256 Tel 03069994256 HomeTelephone Mobile 07700232559 Sparel Spare2 Back ace 6 Press the context sensitive key beside the number you wish to dial Finding your messages Calls History can display just your voicemail messages if required This feature is useful if you come back from holiday for example and do not wish to trawl through your calls history to find your voicemail messages This can be done by enabling the Messages filter and your incoming and outgoing answered calls will not be displayed Turn on the Messages filter 1 Press the Messages button 2 Press the context sensitive key beside the Messages icon y 3 The icon will display a tick to indicate that this feature has been enabled Only your voicemail messages will be displayed Turn off the Messages filter 1 Press the Messages button y 2 Press the context sensitive key beside the Messages icon 3 The tick will disappear to indicate that the Messages filter has been disabl
65. rnal speed dial flashing between a yellow and red icon indicates that either the User s extension is currently ringing or there are calls queuing for that Department The number of calls waitin to be answered will be displayed You Accounts can pick up a call ringing for this extension by pressing the context sensitive key beside the speed dial Press the Favourites button to return to your home page Please note e By default your Speed Dials are displayed in alphabetical order however your speed dials can be configured to display in a different order if required Please refer to your System Administrator for further details e fyou create a speed dial for a number also stored on the telephone system s database eg a colleague s extension number when a call is received from or made to this number the incoming CLI outgoing number will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the database Make a call using a Speed Dial 2 Press the Favourites button Press the context sensitive key beside the speed dial required The call will be made Your speed dials will also be displayed in the Contacts Directory as described from page 22 if you do not wish to access your speed dials from the directory turn off the Speed Dial filter as described from page 38 Transfer a call using a Speed Dial NO
66. s Contacts database the contact s name will be displayed and the following option will be available For further information on the Contacts Directory please refer to pase 22 Press the context sensitive key beside the Choose icon to display the list of numbers stored for this contact and dial this contact s mobile number for example Please note that if the Overlap Dial feature has been disabled on your handset Dial Ahead will be the only method of making a call Please refer to the Overlap Dial section from page 37 for further details Mute a call The Mute facility will allow you to prevent a caller from hearing for example your conversation with another colleague You will be able to hear the caller but they will not be able to hear you 1 Press the Mute button to mute your call 2 The Muted message will appear in the centre of Call Status O Muted 3 Press the Mute button again to turn this feature off Pause a call You may wish to Pause a call when you need to look up information for the caller for example The caller will be placed on hold and played the hold music if configured However dial tone is not given which is Basic Call Handling 10 PCS 571 572 User Manual v3 2 0913 1 ac PCS 571 572 User Manual Splicecom 5 maximiser useful when you are using a headset for example as no sound is heard Please note that this feature can not be used to make a new call when transferring a call or creating a
67. sage will become green ll 4 Press the context sensitive key beside the Delete icon 5 You will be asked if you are sure that you wish to delete this call 6 Select the context sensitive key beside the Yes icon If you select No you will be e returned to the Calls History details The message will be permanently deleted Ring back a caller After listening to a message you may wish to ring back the caller The number that they rans from can be dialled while listenin to the message Please note that if the caller s number has been withheld this feature will not be available 1 Press the Messages button Your Calls History will be displayed 2 Use the Page Down and Page Up buttons to display the entry required 3 Press the context sensitive key beside the message required The selected message will become reen and message will be played 4 Press the context sensitive key beside this message again The number that the caller rans from will be dialled Ring back the caller on an Alternative number If a caller that has left you a message is recognised by your telephone system in other words the number that the caller has rang from is stored on the system database further numbers stored for this contact are available when listening to a message and these numbers can be dialled 1 Press the Messages button Your Calls History will be displayed 2 Use the Page Down and Page Up buttons to display the entry required 3 P
68. sion demo 3 2 1 Partnering your PCS 571 572 with your PC or laptop Even greater personal productivity can be realised when you partner your PCS 571 572 phone with SpliceCom s PCS 60 or Navigate application These desktop productivity applications deliver all of the functionality associated with the top of the range PCS 580 and are available for Windows Mac OS X and Linux PCs and laptops Good afternoon Rebecca x2020 Spliceconi t PCS 571 572 Administration PCS 571 572 User Manual v3 2 0913 1 59 eC PCS 571 572 User Manual Splicecom ymax miser Some of the extra features you can Sain access to when using the PCS 60 in conjunction with your PCS 571 572 include e Manually labellin parked calls e Making notes during a call e urn Call Waiting on and off e Choose between visual and or audible Call Waiting notification e Setting Forward on Busy and Forward on No Answer e Add an exceptions number list for use when in Do Not Disturb e Changing your Ring Tunes e Quick Settings tool bar e Adding new Contacts to the directory e Integrating your PCS 571 572 with the company Intranet or Web enabled applications e Presenting Users Departments Directories Favourites web pases on incoming Contact calls e Operator Console mode User Administration e Vision Agent features call statistics Completion Codes Not Available Codes For further details on installing the PCS 60 please refer to your
69. sitive key beside the Hang Up icon to cancel the Dial Ahead Press the context sensitive key beside the Leave Message icon to connect directly to your colleasue s voicemail Please note that this option will not be available if voicemail has not been enabled for your colleague Please refer to the Voicemail section from pase 44 for further information Press the context sensitive key beside the Dial icon to dial your colleague s extension or lift your handset or press the Speaker button The call will be automatically made Basic Call Handling PCS 571 572 User Manual v3 2 0913 1 9 c eC PCS 571 572 User Manual Splicecom 5 maximiser La Press the context sensitive key beside the Choose icon to display the list of numbers stored for this user and dial your colleague s mobile number for example Entering an external number If you enter an external number on the keypad the following options are then available 02074325892 Press the context sensitive key beside the Backspace icon to edit the number entered on the keypad a Hangup Press the context sensitive key beside the Hang Up icon to cancel the gt Dial Ahead Dial Press the context sensitive key beside the Dial icon to dial the number entered or lift your handset or press the Speaker button The call will be automatically made G G E If you enter an external number that is recognised by the system in other words stored on the telephone system
70. ss the context sensitive key beside the Reject icon The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number View a note During the process of a call you can view notes related to that call or to the contact the call was made to or received from The note might have been added when the call was originally received by for example the receptionist before transferred the call to you and may Give details of the nature of the call helping you to deal with the call proficiently If the call is received from or made to an external number stored on the central database you can view the notes previously saved with this contact To view any notes press the context sensitive key beside the Notes icon Please note f the originator of the note has added the note to the call only this text will disappear once the call has ended Basic Call Handling 8 PCS 571 572 User Manual v3 2 0913 1 a GC _ PCS 571 572 User Manual Splicecom y maximiser e f the call is from or to an external number stored on the central database and the originator of the note has saved the text to the database this information will always be available when a call is made to or received from this number in the future End a call Replace your handset or press the Speaker button Please note e The Speak
71. st entry so that when you next So to Contacts the same database entries will be displayed Use the backspace icon to remove or edit this entry if required e You can view a directory entry while on a call if for example you wish to look up a contact s phone number Busy Lamp Field for Users An entry displayed for an internal User will indicate if your colleague s extension is busy Rebecca Woods An internal User displayed with no icon indicates that your colleague s IDEE extension is free Rebecca Woods Aninternal User displayed with a red icon indicates that your colleague is RUPEE currently on a call Rebecca Woods An internal User displayed with a blue icon indicates that your colleague Support 5 has Do Not Disturb set Make a call via the Directory 1 Press the Contacts button to access the directory 2 Use the Search facility to find the contact required Contacts Directory 24 PCS 571 572 User Manual v3 2 0913 1 GC PCS 571 572 User Manual Splicecom 5 maximiser 3 Press the context sensitive key beside the contact you wish to call Richard Tumble Rankin Publishing 4 The list of numbers stored for this contact will be displayed 3 Press the context sensitive key beside the number you wish to dial The call will be made automatically Mobile 07890342678 Transfer a call via the Directory 1 Place the call on hold by pressing the Recall button 2 Press the Contacts button to access the directory
72. t if required and leave a message when requested If you start to call a Department and then decide to leave a message instead press the context sensitive key beside the Leave Message icon displayed at the top ri ht hand side of Call Status Please note that this facility will only be available if voicemail has been enabled for relevant Department Leave a message for a Department using the Contacts directory You may wish to leave a message for Department but do not know the extension number You can search for the Department via the Contacts directory For further information on usin the Contact directory please refer to page 22 Voicemail PCS 571 572 User Manual v3 2 0913 1 53 i eC PCS 571 572 User Manual Splicecom 5 maximiser NE 1 Press the Contacts button to access the Contacts directory 2 Use the Search facility to find the department required 3 Pressthe context sensitive key beside the Department name Personnel 4 Thelist of numbers stored for this Department will be displayed 5 Press the context sensitive key beside the Voicemail icon and you be connected directly LJ to the Department s voicemail Leave a message when requested Please note that this facility will only be available if voicemail has been enabled for relevant Department Transfer a call to a Department s voicemail 1 Place the call on hold by pressing the Recall button 2 Dialthe Department s extension number either via the keypad o
73. t Disturb section from page 43 If you are an Agent within a Vision Call Centre the Wrap Up screen may display Completion Codes for you to select Please refer to your System Administrator for further details Make a call to a Department You may wish to ring a Department in order to talk to an available member of the Personnel department for example rather than ringin one specific member of that department only to find they are not available and then having to ring another extension etc If you know the extension number of the Department required you can dial this number in the normal way Alternatively you can use the Contacts directory to call the Department as follows 1 Press the Contacts button to access the directory 2 Use the Search facility to find the Department required 3 Press the context sensitive key beside the Department you wish to call Personnel 4 Press the context sensitive key beside the Tel number A call to the Department will be made automatically Personnel A Tel 8003 a Transfer a call to a Department 1 Place the call on hold by press the Recall button 2 Press the Contacts button to access the directory Departments PCS 571 572 User Manual v3 2 0913 1 20 KE PCS 571 572 User Manual Splicecom ymax miser 3 Usethe Search facility to find the Department required 4 Press the context sensitive key beside the Department you wish to call Personnel 5 Press the context sensi
74. t sensitive key beside the Settings icon EN Press the context sensitive key beside the Home icon at any time to return to the home page The Settin s menu can also be accessed directly from the home page by selecting the context sensitive key at the bottom Favourites Speed Dials Favourites allow you to set up your own personal list of regularly used telephone numbers internal or external These speed dials are displayed and accessed by selecting the Favourites button Speed dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone and can be used to pick up a call ringing on that colleague s extension There is no limit to the number speed dials you can create Create a Speed Dial 1 From the Settings menu select the context sensitive key beside the Favourites icon Se 2 Select the context sensitive key beside the Add New icon 3 Use the key pad to enter the text that will be used to identify this speed dial e the number 1 key will add a space e the zero key will add a plus si n Description Kate Description Kate Mee 5 Press the context sensitive key beside the Number icon 6 Use the key pad to enter the number to be dialled internal or external number User Settings PCS 571 572 User Manual v3 2 0913 1 31 p aC PCS 571 572 User Manual Splicecom 5 maximiser Number 2020 Description Kate ee Numb
75. tab scencebddeees labacenisbddeweaiabacensenddeueviohacwssteda 4 7 RESOR EEE edo NENNEN 48 Using an Assistant telephone NUMDET PR 48 Send a message to email ERR ERRRRRRRRRRRRER A RREE T 49 Listen to a message while on a call LL LL LL LL EEK KKK KRK LEE KKK KKK ELLE LKAA Anet nn 50 Leave a message for a colleague eeeeeeeecccceeecccccceeeesecccceesesecceceessssececeestssececeeetsecessestseceseeestsseeeeeetteeeeeees 50 TAS ya Call RIOT EN SO sim voicemail SO u 5 NsUe echec MENOR RR 52 REC NE eera e E AEA E EAE A A O EEEE EA E 52 yY ilcemail for DIC AUT CTS sssrinin e sea RAE aa ANES EEES SEAS SEUA KAI dele Sas sd Sue 52 PCS 571 572 ACMinistration cece eeessseeesecccccccccececcescccsssssssssssssssscecceeeeseseccessesststsssssssssssceeeeeeeeeees 55 PROTOCOLO IR ME MOO O O O O O OVO OL OLO b5 NS APOS zo NR K OV VO MO O TO ONO O OVO OVO 56 Operator Console Mode ssssssssse eene IIIIIe Is ss sss ss s DD terere ELLE ELE sss ss s eere terrere nre tt n nn nn 58 Phone Information RRTRRRORRRRRRERRRI 9 MDUEM 58 Partnering your PCS 571 572 with your PC OT laptop R R O O O iti 59 IO e A E E E E 61 Contents ii PCS 571 572 User Manual v3 2 0913 1 pt Ce PCS 571 572 User Manual Splicecom 5 maximiser Introduction About this manual This manual contains all that you need to know to operate y
76. this feature is enabled When DND is enabled e he Do Not Disturb banner will be displayed within your home page e The SpliceCom LED will flash e Your telephone handset will provide a broken dial tone to remind you that this feature has been enabled e Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled or the caller will receive the busy tone For further information on your Forward on Busy Number please refer to your System Administrator e When a colleague uses the Dial Ahead facility to dial your extension the blue DND icon es will be displayed to indicate that you have Do Not Disturb set e Your entry in the Contacts Directory will display the blue DND icon es to inform your collea ues that your extension has Do Not Disturb set Your colleagues who are using a PCS 5xx IP phone PCS 60 or Navigate will also be informed that you have Do Not Disturb set via their respective directories Turn off Do Not Disturb 1 From the Settings menu select the context sensitive key beside the DND icon 2 hetick will disappear from the DND icon to indicate that this feature has been disabled User Settings PCS 571 572 User Manual v3 2 0913 1 43 wa KE PCS 571 572 User Manual Splicecom ymax miser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your System Administrator can enable this faci
77. tifying the type of call Si nifies an answered incoming call Si nifies an unanswered or missed incomin call 2 Si nifies an answered outgoing call 2 Si nifies an unanswered out oin call Calls History PCS 571 572 User Manual v3 2 0913 1 c PCS 571 572 User Manual Splicecom ymax miser V Sionifies a new or unread voicemail message ra Si nifies an old or read voicemail messa e Details of a call Each call will display the following information Aaron Brown Carol Farmer Incoming Call 551g ved e The name of the caller if known by the system e Inthe brackets your user name or the name of the collea ue who has diverted their calls to you or the name of the Department called e he number received with the call if presented e he time and date of the call If the call was received today the date will not be displayed r Dale Smith Carol Farmer m Outgoing call 553 14 44 e The number or name of the contact if the number is known by the system that you called e Inthe brackets your user name e he number that you dialled e he time and date of the call If the call was made today the date will not be displayed Missed Calls An incoming call received by your phone that is not answered either by yourself or by voicemail will be registered as a missed call in your Calls History The Missed Call banner will appear within the default home page and the SpliceCom LED on the p
78. tive key beside the Defaults icon 2 Pressthe context sensitive key beside the Overlap Dial icon eom 3 Atick will appear in the Overlap Dial icon to indicate that this feature has been enabled Keypad Mode The Keypad Mode option will enable or disable the one touch method of searching within the directory If disabled you will need to press a key on the keypad multiple times to enter the letter required in the search facility Please refer to the Alternative method to view the directory section from page 26 for further details Directory Filters The functionality of the Contacts Directory as described from page 22 can be adapted to suit your use of your PCS 571 572 as follows e Users filter this option will enable or disable the display of the Users of your telephone system If enabled you be able to easily dial and transfer calls to your colleagues extension numbers mobile numbers etc and you will be able to see at a glance if their extension is busy or not e Departments filter this option will enable or disable the display of the Departments set up on your telephone system If enabled you will be able quickly dial or transfer calls to a roup of Users for example Support Sales etc e Contacts filter this option will enable or disable the display of the external contacts created on your telephone system If enabled you will be able to easily dial or transfer calls to external telephone numbers e Speed Dials f
79. tive key beside the Tel number A call to the Department will be made automatically Personnel Tel 8003 6 Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button You will no longer have control of the call If at any time during this process you wish to return to your original caller press the Recall button For further information please refer to the Transfer a call section from page 11 Calls History Your Calls History can also display the incoming answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available 02079460349 Reception 02079460349 16 15 The name of the Department receiving the call is displayed within the brackets This facility will also dive you access to voicemail messages for the Department please refer to the Voicemail section from page 28 for further information For further information on using Calls History please refer to page 18 Departments 30 PCS 571 572 User Manual v3 2 0913 1 a Kg PCS 571 572 User Manual Splicecom ymax miser User Settings The maximiser system Gives you the ability to configure features such as speed dials forwarding and do not disturb on your extension These features can be configured via the Settings menu which can be accessed as follows Select the Favourites button i 2 Select the contex
80. tory PCS 571 572 User Manual v3 2 0913 1 21 m PCS 571 572 User Manual Splicecom 5 maximiser Contacts Directory Provided with the maximiser system is the ability to set up a database of contact information that can be accessed via your PCS 571 572 Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries Ihe purpose of this database is to provide you with a directory of telephone numbers to enable you to make calls quickly and easily and to match incoming telephone numbers so that you can identify callers and handle the calls in the appropriate manner The directory on your PCS 571 572 uses this database to enable to you quickly and easily call a colleague an external customer or supplier for example and an internal department The directory enables you to call or transfer a call to a colleague without having to remember their extension number Each of your colleagues will have a User account on the telephone system and the directory will list your colleagues by that User name making it easier for you to phone either their extension number mobile or home number If you do not wish the directory to display the Users of your telephone system please refer to the Directory Filters section from page 38 The directory enables you to call or transfer a call to an external contact such as a customer supplier partner etc entered on the database If you do
81. uilding or you are rarely in the office and do not need a permanent telephone you can log on to a PCS 571 572 The benefit of logging in as yourself rather than using someone else s phone is that all your User settings follow you This means that when you make a call the recipient will know the call is from you your calls will reach you were ever you are you will have access to your User configuration and can set features such as DND Follow Me etc all your Speed Dials will be accessible to you you will be informed when you receive a new voicemail message and you will be able to easily listen to these messages You will need to know your extension number and Login Access Code please refer to your System Administrator for these details Los On If a User is already logged on to the handset you wish to use perform the following steps Select the Favourites button g 2 Select the context sensitive key beside the Settings icon 3 Press the context sensitive key beside the Logout icon 4 Enter your extension number an asterisk and your Login Access Code eg 2040 1234 on the keypad 5 Select the Login icon 6 Wait for the PCS 571 572 to communicate with the telephone system Whenthe log in is complete your home page will appear If this is the SpliceCom logo your User Name and extension number will be displayed The Login screen can also be accessed directly from the home page by selecting the context sensitive key at the
82. uired has been entered i Es 6 The directory entries commencing with this letter will be displayed Contacts Directory 26 PCS 571 572 User Manual v3 2 0913 1 PCS 571 572 User Manual Further letters can be entered to reduce the search L e Contacts Directory PCS 571 572 User Manual v3 2 0913 1 ac Spliceconi maximiser 27 a Ce PCS 571 572 User Manual Splicecom 5 maximiser Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a roup of Users by dialling one number either internally or externally The following describes the usage of your PCS 571 572 when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creatin Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception are shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to a Group and your System Administrator will inform
83. urther details Introduction PCS 571 572 User Manual v3 2 0913 1 m PCS 571 572 User Manual Splicecom 5 maximiser The Favourites button can be used to access your Park slots and speed dials Please refer to the Parking a call section from page 12 and the Favourites Speed Dials section from page 31 for further details D The Page Up button can be used to search within the Calls History Contacts and Favourite pages gt The Page Down button can be used to search within the Calls History Contacts and Favourite pages The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a new voicemail message Your phone off hook When your phone is off hook ie when you lift the handset or press the Speaker button the A context sensitive key beside the Hang Up icon will enable you to cancel a call you are starting to make If your phone is off hook because you have lifted your handset when you press this key Call Status will be displayed to enable you to pick up a call or dial one of your speed dials For further information on these facilities please refer to the Parking a call section from pase 12 and the Favourites Speed Dials section from page 31 for further details Alternatively replace your handset If your phone is off hook because you have pressed the Speaker button or are usin hands free when you press this key your home page will be displayed Feature High
84. usy lamp field 33 call pick up 34 create a speed dial 31 favourite groups 35 favourites page 32 make a call usin a speed dial 33 operator console mode 58 transfer a call usin a speed dial 33 filters 38 follow me 39 Forward on Busy number 43 Groups 28 42 hands free operation 2 16 headset operation 2 headset ringing 39 hold 11 home number 36 home page 1 37 hot desking 55 idle page 1 37 ip address 59 keypad mode 26 38 log off 56 logging on 1 55 make a call 7 to a department 29 usin a speed dial 33 messages filter 47 missed calls 19 department calls 30 mobile number 36 multiple touch search 26 mute a call 3 10 Navigate 59 off hook page 37 one touch search 22 operator console mode 58 out of office message 41 overlap dial 37 61 PCS 571 572 User Manual park a call 13 pick up a parked call 13 partner your PCS 571 572 59 pause a call 10 PCS 60 59 PCS range 6 phone information 58 ip address 59 software version 59 user log ed in 59 user s extension number 59 pick up a call 34 record a call 52 record a memo 52 redial a number 19 reject a call 8 remote PSTN 56 ring back a caller 20 screen saver mode 2 settings defaults 37 divert 39 dnd 43 favourites 31 filters 38 Groups 42 headset ringing 39 home page 37 idle page 37 keypad mode 38 logout 55 off hook page 37 overlap dial 37 phone information 58 Status 41 telephone numbers
85. x If you wish to change the telephone number press the context sensitive key beside the Number icon Press the context sensitive key beside the Backspace icon to delete all or part of the existing entry if required and make the changes necessary Press the context sensitive key beside the Save icon to store the changes oH Of Press the context sensitive key beside the Cancel icon if you do not wish to save the changes M Delete a Speed Dial 1 From the Settings menu select the context sensitive key beside the Favourites icon 2 Select the speed dial to be deleted Tm 3 Press the context sensitive key beside the Delete icon 4 You will be asked if you are sure you want to delete the speed dial Press the context sensitive key beside the Yes icon to delete the speed dial Of Press the context sensitive key beside the No icon to cancel the deletion Favourite Groups Your System Administrator can place your speed dials into Sroups if you wish This would enable you display your speed dials to colleagues and or external contacts related to for example a particular project or particular department within Sroups such as Personal Accounts Roadshow Suppliers etc Please refer to your System Administrator for further information Once this has been set up for you to use a Speed Dial you would first select the Sroup and then the speed dial required Press the Favourites button 2 Press the context sensitive key beside the
86. you if you will be receivin Department calls and how that Department is configured Receiving a Department call When you receive a call for a Department instead of your details being displayed Call Status will display the Department name This allows you to determine before answering the call whether you are receivin a personal or Department call and allows you to answer the call in the correct manner Kate Martin 2020 Normans Direct 01582546782 Reception 8000 Reception 8000 00 11 00 10 P Park 1 Park2 P P Park 1 Park2 P P Park 3 Pak4 P P Park 3 Park 4 P Reject XY Reject Departments 28 PCS 571 572 User Manual v3 2 0913 1 eC PCS 571 572 User Manual Splicecom 5 maximiser Wrap Up lime If a Wrap Up Time has been configured for the Department at the end of the call Wrap Up cii the Wrap Up screen will be displayed and you will not receive another call until this time has elapsed This will give you time for any administrative tasks such as updating a database etc e The amount of wrap up time remaining is displayed at the bottom left hand corner of the wrap up screen e You can override this Wrap Up Time by selectins the context sensitive key beside the Wrap Up icon or by placing your phone off hook and then on m oc ES hook e fyou need more time you can select the context sensitive button beside the DND icon to turn on Do Not Disturb To turn this off when you are finished please refer to the Do No
87. ystem Administrator for further information on your Forward on Busy number Press the context sensitive key beside the Answer icon Your original call will be put on hold The call waiting message will disappear after approximately 5 seconds and call status will return to the screen with the details of your current call displayed Press the context sensitive key beside the Switch icon to view the details of the new caller Your original call will be put on hold Press the Recall button to answer the call m To return to the original call and place the second call on hold press the context sensitive key beside the Switch icon Use the context sensitive key beside the Switch icon to toggle between the two calls R To dear the call that you are currently connected to and return to the original call press the Recall button or wait for the other end to hang up Basic Call Handling PCS 571 572 User Manual v3 2 0913 1 15 c Edif PCS 571 572 User Manual Splicecom 5 maximiser Alternatively 4 fyou do not wish to answer the call press the context sensitive key beside the Reject icon The call will be cancelled or passed to your Forward on Busy number if set or passed to voicemail if enabled Please refer to your System Administrator for further information on your Forward on Busy number Please note that if you replace your handset while both calls are active you will connect the two calls together Switch

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