Urgent Field Safety Notice
Contents
1. Urgent Field Safety Notice Commercial names of the affected products RadiForce RX440 RX650 RX850 and GX540 FSCA identifier DP 6bit_FSCA_2015 07 01 001 Type of action Device modification Date 2015 07 01 Attention EIZO Valued Customers Abnormal image displayed in 6 bits when connecting to DisplayPort output of particular graphics boards Request for examining the gradation display We regret to inform you that the RadiForce monitors listed below could display abnormally in 6 bit 64 gradations instead of normal 8 bit 256 gradations or 10 bit 1024 gradations while connecting to particular graphics boards with DisplayPort A firmware update will soon be available to solve this compatibility issue Meanwhile if you have an affected monitor we would like to request that you examine its gradation display before using the monitor Affected Monitors RadiForce RX440 Serial numbers 20001 20931 RadiForce GX540 Serial numbers 20001 25409 RadiForce RX650 Serial numbers 20001 20766 RadiForce RX850 Serial numbers 20001 20133 Please refer to Appendix 1 for how to find the product name and serial number Affected Graphics Boards MED X3900 X4900 X5000 X7000 MED V5800 V4800 V3800 Graphics board manufactured by AMD and Intel on board Conditions of Occurrence 1 DisplayPort connection The phenomenon does not occur with a DVI connection unless using a DisplayPort DVI conversion adap2. Backlight Saver function of RadiCS RadiCS LE instead since the phenomenon could occur when returning from sleep mode or power save mode as well Please refer to Appendix 2 for how to set the Backlight Saver function Transmission of this Field Safety Notice This notice needs to be passed on all those who need to be aware within your organization or to any organization where the potentially affected products have been transferred Contact Information If you have any questions or you need further information you can take contact to Mr Peter R ttgen from EIZO Europe GmbH during the normal working time EIZO Europe GmbH Peter R ttgen Email peter roettgen eizo com Telephone 49 2161 8210 124 Fax 49 2161 8210 150 We appreciate your understanding regarding this issue Sincerely yours Manager Customer Support EIZO Corporation 153 Shimokashiwano Hakusan Ishikawa 924 8566 Japan Tel 81 76 275 Fax 81 76 275 E E mail I cizo com amp EIZO Appendix 1 1 How to Find the Product Name and Serial Number Use either of the following ways i In the monitor s OSD menu select Tool and then Monitor Information ii Refer to the name plate located on the back of the monitor Radi GX540 e Cha ot why dan hm iat Product name ezo sites CAUTIONS hisk oF ELECTRIC SHOCK DO NOT OPEN This Class B digital apparatus complies with Canadian sind ite tat iae n de la classe B est Fe ICES 003 Cet apparei
3. a plan and customize it by changing its does power settings Tell me more about power plans Create a power plan Require a password on wakeup Choose what the power button Preferred plans 2 Choose when to turn off the ORO UCR CCC TO q display Balanced recommended Changeplansettings 5 i E Change when the computer Automatically balances performanse with FOUS gy a u a sleeps consumption on capable hardware Power saver Change plan settings See also Saves energy by reducing your computer s Personalization performance where possible User Accounts 3 Show additional plans wy i fig 3 3 Monitor Settings How to Disable DP Power Save Mode For RadiForce RX440 and GX540 i Press the secondary power button to turn off the monitor fos Change settings for the plan Power saver Choose the sleep and display settings that you want your computer to use Change advanced power settings Restore default settings for this plan O 2 Power Options Edit Plan Settings v Search Control Panel A S 3 i la i e fig 4 ii Hold down MODE while pressing the secondary power button for at least two seconds to turn on the monitor The Optional Settings menu appears iii Select Connection Config iv Set DP Power Save to Off and press ENTER EIZO v Press RETURN to exit vi Select Finish and press ENTER For RadiForce RX650
4. and RX850 i Connect the monitor to your computer with a USB cable USB connection disables DP Power Save mode 4 RadiCS RadiCs LE Settings please also refer to the user s manual for details Start the software i Click Start and go to All programs EIZO RadiCS RadiCs LE If you are using RadiCS please start Advanced mode Monitor Detection Automatically runs when starting the software for the first time i Select how a circle is shown on the monitor s iii Select a monitor and register the monitor s information If you are using more than one monitor proceed in the same order on the other monitors Backlight Saver settings iv Click Others tab and select Backlight Saver from the list V Check Activate backlight saver vi Select Run the Backlight Saver function when the computer is not in use input your waiting time and click Apply vii Click x button to finish settings cs RadiCs V Activate backlight saver A monitor that supports backlight saver is required Setting Run the Backlight Saver function when the computer is not in use Run the Backlight Saver function when the application is not in use Registration Monitors that are not coupled with the application startup Other Monitor Use Presence Sensor to run the Backlight Saver function when the operator is not present J A presence sensor is required UX1 Sensor is not found Version 4
5. r About RadiCS Rad iCS E Others Discard
6. at the bottom right of the window fig 1 iii Click Change power settings at the bottom left of the Screen Saver Settings window fig 2 iv Click Change plan settings next to Balanced or Power saver whichever is selected fig 3 V Change both settings to Never and click Save changes fig 4 bola W Cx 4 a Conia Final Agpraranir and Prrcralseteon peere r Er p racial Paai rj Fie Gat ew Took Help i Control Panal bore i Cranage Cet vaum 2d SOUS On your computer Change deiige homa D ck a theme te change the desktop background window coke neunds and screen Hoe al at once Chptye meie pirmiiri Cir aja F Becca peiit Wmr I Arhi bare Chester dpp at Hatu Sop Tirati Siete Hii riit Tharati E Widows Clapie high Contras Am High Cenia f SSPE _ m 3 B Ciak G C C C Poskbar and Mar ens m 7 Sandt creer H z Beet ol Arcen Lanter i t a E fig 1 _ E Screen Saver Settings Screen Saver Screen saver 1 L On resume display logon screen Power management Conserve energy or maximize performance by adjusting display None Y Settin gs Previe fig 2 O 3 Hard Power Options v Search Control Pane File Edit View Tools Help Control Panel Home Select a power plan Power plans can help you maximize your computer s performance or conserve energy Make a plan active by selecting it or choose
7. l ____Sonforme la norme NMB 003 du Canada The equipment must be connected to a grounded main outlet q GEFAHR DES ELECTRSCHEN SCHLAGES Jordet stikkontakt skal benyttes n r apparatet tilkobles datanett ACHTUNG KOWADO ETENN A f Apparaten sial arses jordat ag tl Mvidpvamenm wer ETTA BS Shoah sy 2 earorecean QEs FOT ARBTRELTL HEU Medical LCD monitor 100 120V 200 240V 50 00Hz 1 1A 0 9A 0 6A 0 5A OE Marking for the 3 42 EEC Medical Device Directive PIN OF TOxxxx Tiattinitnaraner Serial number CE O Gen Serial number has 8 digits XXXXX XXXXX Sequential number starting from 20001xxx 2 Probability of Occurrence according to our internal investigation The probability of occurrence after starting up a computer or returning from sleep mode is approximately 1 in 10 000 3 Location of Primary Power Switch RadiForce RX440 Back of the monitor RadiForce GX540 Back of the monitor z oen o a a Out tl fEl i ny Hi i tH al B Heni T i oot e 5 I ge Hi a ee i N gr l Aron i fat n Primary power i aim e i E Primary power EIZO Appendix 2 How to Set the Backlight Saver Function 1 Preparation i Install RadiCS or RadiCS LE on your computer ii Connect the monitor to the computer with a USB cable 2 Computer Settings for Windows 7 i Click the right mouse button on your computer desktop ii Go to Personalize and click Screen Saver
8. ter 2 In combination with the above listed graphics boards EIZO Phenomenon When starting up a computer or returning from sleep mode an affected monitor displays in 6 bit 64 gradations instead of normal 8 bit 256 gradations or 10 bit 1024 gradations in rare cases The probability of occurrence is as described in Appendix 1 Countermeasure We will offer a firmware update to affected customers Request Please examine the monitor s gradation display in either one of the following ways until the firmware update is ready to be provided 1 Check your Windows wallpaper Please display the Windows wallpaper Harmony included with Windows 7 and check if gradation display is smooth Smooth gradations Abnormal gradations RadiForce RX440 RadiForce GX540 2 Check the RadiCS Pattern Indication Please display TG18 QC and check if gradation display is smooth Smooth gradations Abnormal gradations RadiForce RX440 RadiForce GX540 amp EIZO If you see abnormal gradations please stop using your monitor and eliminate the phenomenon in either one of the following ways 1 Turn the monitor s primary power off and on again Please refer to Appendix 1 for the location of primary power switch of each model 2 Disconnect the DisplayPort signal cable and connect it again If you are using sleep mode of your computer or the DP PowerSave of the monitor please disable them and use the
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