Minimum requirements First Time Setup Smart
Contents
1. The telephone does not ring when there is an incoming call Make sure the ringer is on Make sure the telephone line cord and power adapter are plugged in properly The cordless handset may be too far from the telephone base Move it closer to the telephone base There may be too many extension phones on the telephone line to allow all of them to ring simultaneously Try unplugging some of them If the other telephones in your home are having the same problem the problem is in the wiring or local service Call CINCINNATI BELL e Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones e Testa working telephone at the telephone jack If another telephone has the same problem the problem is in the telephone jack Call CINCINNATI BELL The telephone line cord might be malfunctioning Try installing a new telephone line cord e Reinstall the battery and place the cordless handset in the charger Wait for the cordless handset to synchronize with the telephone base Allow up to one minute for this to take place cannot dial out e First try all the above suggestions e Make sur2. then press SEL Step 3 Press the up down NavKey to highlight Phone Settings then press SEL Step 4 Press the up down NavKey to highlight Ringer Volume then press SEL to hear the current ringer volume Step 5 Press the up down NavKey to adjust volume as desired then press APPLY If you select zero volume the handset will never ring and a Ringer Off icon will be displayed on the Home screen Keypad Tone To adjust Keypad tone When the Keypad tone is on you will hear a beep each time you press a handset key You can turn this feature off if desired Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Phone Settings then press SEL Step 4 Press the up down NavKey to highlight Keypad Tone then press SEL to turn keypad tone on or off Step 5 Press the up down NavKey to highlight On or Off then press SEL Set Contrast To adjust screen contrast Screen contrast can be adjusted as needed to compensate for various lighting conditions Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Phone Settings then press SEL Step 4 Press the up down NavKey to highlight Co
3. to dial OR Press OPTIONS use up down NavKey to highlight Call then press SEL to dial the number Save a missed call number Step 1 While the entry you want is highlighted press OPTIONS Step 2 Press the up down NavKey to highlight Save Number Step 3 Press SEL then follow the prompts to save the name and number in your Address Book List Delete missed call entries Step 1 While the entry you want to delete is highlighted press OPTIONS Step 2 Press the up down NavKey to highlight Delete then press SEL to delete the entry OR Press the up down NavKey to highlight Delete All then press SEL to delete All entries Answered Calls To review a list of answered calls Step 1 At the Home screen press the left right NavKey to highlight the Call Log icon then press SEL Step 2 Press the up down NavKey to highlight Answered Calls then press SEL to display a list of answered calls Step 3 Press the up down NavKey to scroll through the list of calls Dial an answered call entry While the entry you want to call is highlighted press 4 or i to dial OR Press to change how the number is dialed 7 8 10 or 11 digits then press 4 or to dial OR Press OPTIONS use the up down NavKey to highlight Call then press SEL to dial the number Save an answered call number Step 1 While the entry you want is highlighted press OPTIONS Step 2 Press the up down NavKey to highlight Save Number Step 3 Press S
4. a conference or schedule then press SEL for a brief summary e News Use the up down NavKey to highlight News then press SEL Use the NavKey to highlight a headline then press SEL to read the story e Daily Diversions Use the up down NavKey to highlight Daily Diversions then press SEL Select from daily Did You Know trivia Word of the Day or Quote of the Day e Movie Listings Use the up down NavKey to highlight Movie Listings then press SEL o NOW SHOWING displays list of current movie titles Select a title to see rating genre and local theaters showing this title Press the right SoftKey for MOVIE INFO for a brief description if available o THEATERS NEAR YOU displays a list of local movie theaters and detailed information about each theater To call the theater highlight the phone number and press SEL To see the address highlight the theater name and press SEL To see alist of movie titles currently showing at that theater highlight the theater name and press SEL o To change the default location for finding local theaters from the Movie Listings home page press the right SoftKey for SETTINGS and enter the desired zip code Press INFO to return to the Home screen Call Log At the Home screen press the left right NavKey to highlight the Call Log icon then press SEL Missed calls Missed calls are the calls that were not answered including missed call waiting records To review missed calls S
5. digit calls with area code The second and third area code configurations are used for calls originating from your Contacts List or Local Search results The telephone will compare these calls to your entry for area codes 2 and 3 A 1 will be prefixed to numbers with different area codes so they are dialed as long distance calls This makes it easy for you to call someone from your Contacts List or Local Search results without having to edit or manually enter the number To enter area code s Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Registration then press SEL Step 4 Press the up down NavKey to highlight Base Settings then press SEL Step 5 Press the up down NavKey to highlight Area Code then press SEL Step 6 Use the dial pad to enter your local area code You can press the down NavKey to enter additional area codes as needed Step 7 When finished press SET to exit and save changes Set the Time To set the time Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Time then press SEL Step 4 Press the right NavKey to select 12 hour or 24 hour time di
6. into the telephone base and the telephone wall jack e Unplug the base power adapter Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset and base to synchronize Charge the battery in the cordless handset for at least 16 hours REMOVE and reinsert the battery If that still does not work it may be necessary to purchase a new battery e Disconnect the telephone base from the telephone wall jack and plug in a working telephone If this telephone does not work the problem is probably in the wiring or the local service Call CINCINNATI BELL Low battery icon is e Place the handset in the charger for recharging displayed on screen e REMOVE and re install the battery Use the handset normally until the battery is fully discharged then recharge the handset in the charger for 16 hours e lf the above measures do not correct the problem the battery may need to be replaced The battery does not e Make sure the handset is placed in the charger charge in the handset correctly The CHARGE light on the charger or the handset battery should be on does not accept e Clean the charging contacts on the handset s charge each month using a pencil eraser or a dry non abrasive fabric e REMOVE the battery from the handset and install it in the spare battery compartment on the side of the charger and let it charge for 16 hours Then re install the charged battery int
7. Cincinnat Bell SMART E PH O Minimum requirements To use all features of your new telephone you must have the following e Cincinnati Bell Home Phone service e Cincinnati Bell Zoomtown High Speed Internet e Zoomtown DSL modem or a broadband router with an available LAN Ethernet port First Time Setup Press Start or Info key to display the Smart Home Phone service activation screen Step 1 Press NEXT then enter your 10 digit telephone number Step 2 Press OK and confirm your telephone number Step 2 Press YES then enter your zip code Step 3 Press OK If you have Cincinnati Bell voicemail enter your mailbox password If you do not have the service leave the field blank Step 4 Press OK enter the last 4 digits of the account holders social security number Step 5 Press OK The Home screen provides access to current weather contacts voicemail yellow pages and internet content Use the NavKeys to scroll through these options Highlight the one you want then press SEL for access Smart Home Phone Applications Press INFO to display the Home screen Use the left right NavKey to highlight any icon then press SEL to display the information you want E3 Yellow Pages Allows you to find and call local businesses P Visual Voicemail Allows you to see a list of messages play them in any order return a call delete unwanted messages or save a caller s number in your list of Contacts Ql SMS Allows you t
8. EL then follow the prompts to save the name and number in your Address Book Delete answered call entries Step 1 While the entry you want to delete is highlighted press OPTIONS Step 2 Press the up down NavKey to highlight Delete then press SEL to delete the entry OR Press the up down NavKey to highlight Delete All then press SEL to delete all entries Dialed calls To review a list of dialed calls Step 1 At the Home screen press the left right NavKey to highlight the Call Log icon then press SEL Step 2 Press the up down NavKey to highlight Dialed calls then press SEL to display a list of calls Step 3 Press the up down NavKey to scroll though the list of calls Dial a dialed call entry While the entry you want to call is highlighted press 4 or 2 to dial OR Press to change how the number is dialed 7 8 10 or 11 digits then press 4 or to dial OR Press OPTIONS use the up down NavKey to highlight Call then press SEL to dial the number Delete a dialed call entry Step 1 While the entry you want to delete is highlighted press OPTIONS Step 2 Press the up down NavKey to highlight Delete then press SEL to delete the entry OR Press the up down NavKey to highlight Delete ALL then press SEL to delete all entries System Settings At this MENU you can change your voicemail password zip code or time zone To change Voicemail password Step 1 At the Home screen press the left right Nav
9. Key to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight System Settings then press SEL Step 3 Press the up down NavKey to highlight Voicemail PIN then press SEL Step 4 Use the Remove Redial key to delete previous password Step 5 Use the keypad to enter new password then press OK To change Zip Code Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight System Settings then press SEL Step 3 Press the up down NavKey to highlight Zip Code then press SEL Step 4 Use the Remove Redial key to delete previous Zip Code Step 5 Use the keypad to enter new password then press OK To change Time Zone Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight System Settings then press SEL Step 3 Press the up down NavKey to highlight Time Zone then press SEL Step 4 Press the up down NavKey key to highlight the correct Time Zone Phone Configurations Phone Settings At this MENU you can change ringer volume keypad tone and screen contrast You can also reset the phone to its factory default settings To adjust ringer volume Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration
10. MWI icon NEW will be displayed on the screen To manually turn off all message waiting indicators Step 1 At the Home screen press the left right NavKey to highlight the Settings icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Registration Settings then press SEL Step 4 Press the up down NavKey to highlight Base Settings then press SEL Step 5 Press the up down NavKey to highlight Clear VMWI then press SEL Step 6 At the prompt press YES to clear VMWI indicators or press NO to exit without clearing Clearing the VMWI only turns off the indicators it does not delete the voicemail message s Use this feature when the telephone indicates there is voicemail when you have none or you have accessed your voice mail from a different telephone line while away from home If there actually is a new voicemail message your message indicator light will turn back on Call log The telephone has three call histories missed calls answered calls and dialed calls The missed call and answered call histories can each hold 20 records The dialed calls history can hold 10 records Entries are displayed in order from the most recent entry to the oldest entry When the memory is full the oldest entry is deleted to make room for new call information If you subscribe to caller ID service then the missed and answered call log will d
11. OFF on the originating handset while the external call is activated and the intercom call is on hold Answer an incoming call during an intercom call Step 1 During an intercom call there will be an alert tone signaling an incoming call Step 2 To answer the incoming call press i or the Answer SoftKey on the handset the intercom call will end automatically Press 4 to answer using the speakerphone Step 3 To end the intercom call without answering the incoming call press OFF on the handset Conference Call While on both an external call and internal call with either activated press the Options SoftKey on the originating handset Press the up down NavKey to choose Conference then press the Select SoftKey or center NavKey SEL to enter conference call To end conference call press OFF on the originating handset Troubleshooting If you have difficulty using your telephone please try the suggestions below Most problems can be resolved quickly and easily If you cannot resolve a problem Call Cincinnati Bell Customer Technical Support Center for help at 513 397 9524 Problem Suggestion My telephone does e Make sure the battery is installed and charged not work at all correctly For optimum daily performance return the cordless handset to the charger after use e Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch e Make sure the telephone line cord is plugged firmly
12. R Step 8 In the Enter PIN Box enter the system PIN then press APPLY The default PIN is 0000 unless you have changed it Step 9 A confirmation screen will be displayed briefly then the screen will return to the registration settings MENU Press OFF to return to the HOME screen Base Settings Use this MENU to change the system PIN de register handset and clear the voicemail waiting indication VMWI Change System PIN The PIN is required to register or de register a handset The default PIN is 0000 For security you should change this to an easily remembered number that others will not be able to guess To change your PIN Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Registration then press SEL Step 4 Press the up down NavKey to highlight Base Settings then press SEL Step 5 Press the up down NavKey to highlight Change System PIN then press SEL Step 6 Use the dial pad to enter the old PIN then press APPLY Default PIN is 0000 unless you have changed it Step 7 Use the dial pad to enter the new PIN Press the down NavKey to re enter the new PIN then press APPLY A confirmation screen will appear briefly then the previous screen will be displayed If an error message appears you will be prompted to re enter your PIN Use th
13. Step 5 Press the up down NavKey to highlight select Base then press SEL Step 6 Press the up down NavKey to highlight the base you want then press SEL After a brief pause the screen will display a confirmation screen to verify that the handset is registered to the base Register a Handset Additional handsets can be purchased separately and up to five can be registered for use with the same telephone base Multiple handsets offer many advantages including an intercom feature for conversations between handsets To register additional handsets Step 1 Press and hold the FIND HANDSET button on the telephone base for at least 10 seconds The VMWI and LINE IN USE lights will blink to confirm that the telephone base is in registration mode Step 2 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 3 Press the up down NavKey to highlight Phone Configuration then press SEL Step 4 Press the up down NavKey to highlight Registration then press SEL Step 5 Press the up down NavKey to highlight Handset Settings then press SEL Step 6 Press the up down NavKey to highlight Register to Base then press SEL Step 7 Press the up down NavKey to highlight the base you want then press SEL The handset will display Searching while it searches for the telephone base If the search is successful a code from the telephone base will be displayed To register the handset to the base press REGISTE
14. ch screen To select from a list of all search categories select ALL DIRECTORY LISTINGS from the main search screen To select from a list of your previously searched keywords or business names press the right SoftKey for OPTIONS then select PREVIOUS SEARCHES Setting your location To set the current search location press the right SoftKey for OPTIONS then select LOCATION Select CURRENT LOCATION to see the current location Press BACK when done For best search results enter your full address Be sure to press SAVE after making any changes All future searches will use this new location as the default Press INFO to return to the Home screen Visual Voicemail At the Home screen press the left right NavKey to highlight the Visual Voicemail icon then press SEL to display a list of messages Press OPTIONS if desired to select the type of display show all messages or only new messages then SEL to return to the list of messages Use the up down NavKey to highlight a message then press SEL to display information about the message At this screen you can press PLAY to hear the message or press the NavKey to highlight an option delete message call back or save the number in your Address Book Contacts Press SEL to select the highlighted option While listening to a message you can rewind fast forward or skip to the next message by pressing the associated numerical keys on the handset screen Press INFO
15. curely plugged into the telephone base Plug the telephone beeps and is not base into a different working electrical outlet not controlled by a wall switch Move the cordless handset closer to the telephone base It may be out of range Reset the telephone base by unplugging the base power adapter Wait for 15 seconds and plug it back in again Allow up to one minute for the cordless handset and the telephone base to synchronize Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away from these electronic devices as possible wireless routers radios radio towers pager towers cellular telephones intercoms room monitors televisions personal computers kitchen appliances and other cordless telephones Common cure for electronic equipment If the telephone is not responding normally try putting the cordless handset in the charger If it does not seem to respond try the following in the order listed o Disconnect the power to the telephone base o Disconnect the battery from the cordless handset o Wait a few minutes before connecting power to the telephone base o Re install the battery and place the cordless handset into the charger o Wait for the cordless handset to synchronize its connection with the telephone base Allow up to one minute for this to take place How can geta Go to www vtechphones com replacement battery Click
16. d an intercom call press OFF on the handset Intercom Calling while on an external call While you are on an external call and you wish to intercom another handset without disconnecting the external call Step 1 While on a call press the Options SoftKey Step 2 Press the up down NavKey to choose Internal call then press the select SoftKey or center NavKey SEL Step 3 Enter the destination handset number and the destination handset will ring The originating handset will beep and the external call will be put on hold To cancel the intercom call and return to the external call press the Swap SoftKey Step 4 After the destination handset has answered the intercom call Active will be displayed on the intercom connection window on the screen of the originating handset to show the call which is activated Step 5 Press the Options SoftKey on the originating handset Press up down NavKey to choose Swap internal then press the select SoftKey or center NavKey SEL to swap between the internal and external call Active will be shown on the screen to indicate the activated call and On Hold will be shown on the screen to indicate the call on hold Step 6 To end the intercom call without disconnecting the external call press the Options SoftKey on the originating handset Press the up down NavKey to choose Release internal then press the select SoftKey or center NavKey SEL to end the intercom call Step 7 To transfer the external call press
17. dialed numbers amp missed calls 40 memory locations up to 24 digits 15 characters per location Call log 10 memory locations up to 24 digits 15 characters per location Call log Memory 20 missed calls 20 answered calls 10 dialed calls each entry up to 24 digits and 15 characters
18. e Forecast screen use the left right NavKey to highlight any day then press SEL for more detailed information Press the right Softkey TODAY to return to the current weather conditions Press INFO to return to the Home screen Address Book Contacts At the Home screen press the left right NavKey to highlight the Contacts icon then press SEL to display a list of entries in your Contacts List The Contacts List is the address book shared by all the handsets registered to your telephone base station Adding a new contact To create a new entry press OPTIONS then SEL then enter information Use the dial pad to enter characters in the name and telephone number fields If you make a mistake press REMOVE REDIAL to delete characters Use the up down NavKey to move between dialog boxes as needed Press DONE to save and exit Typing Options Press the dial pad key that corresponds to the letter you wish to type Press once for the first letter twice for the second three times for the third Press to switch between upper case letters lower case letters or numeric entry Press 1 to enter a space Press to display a list of special characters Use the NavKey to highlight a character then press SEL to enter it Press REMOVE REDIAL to delete characters to the left of the cursor if needed Display or manage individual contacts Press the left SoftkKey for CONTACTS then use the up down NavKey to highlight an
19. e there is a dial tone before dialing It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone Wait an extra second before dialing e Check the signal icon at the top left corner of the screen of handset refer to the Handset status icons section for details If there is no network coverage Low signal range will be displayed on the screen Move somewhere until the signal shows you are under a strong network coverage e Ifthe other telephones in your home are having the same problem the problem is in the wiring or local service Call CINCINNATI BELL e Eliminate any background noise Noise from a television radio or other appliances may cause the telephone to not dial out properly If you cannot eliminate the background noise first try muting the cordless handset before dialing or dialing from another room in your home with less background noise There is noise or e The handset may be out of range Move it closer interference during a to the telephone base telephone e Appliances or other cordless telephones plugged conversation into the same circuit as the telephone base can cause interference Try moving the appliance or My calls fade out or telephone base to another outlet cut in and out when e Other electronic products can cause interference am using my cordless to your cordless telephone Try installing your handset telephone as far a
20. e up down NavKey to highlight a dialog box then press REMOVE REDIAL to erase numbers and begin again De register Handset At this MENU you can de register a handset from the telephone base if needed To de register the handset Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Registration then press SEL Step 4 Press the up down NavKey to highlight Base Settings then press SEL Step 5 Press the up down NavKey to highlight De register Handset then press SEL Step 6 Use the dial pad to enter your PIN number then press APPLY Default PIN is 0000 unless you have changed it The screen will display a list of all handsets registered to the base Step 7 If necessary press the up down NavKey to highlight the handset you want to de register then press SEL A confirmation screen will appear briefly then the previous screen will be displayed To enter your area code s You can enter the area code of your home phone line as the first area code in the configuration screen The Call Log entries for calls with the same area code as your home phone will then appear as a 7 digit number without the area code Use this setting if you need to dial local calls as a 7 digit number Do not enter the first area code if you are required to dial local calls as 10
21. ease check your computer to see if you are experiencing a service and or router issue If your computer is connecting to the internet please check the ethernet cable that is connected from the phone base to the router REMOVE it and then reconnect it If you are still not getting connection then you can try temporarily plugging the ethernet cable from the phone base directly into your modem If your phone connects to the Internet when plugged directly into the modem there may be a problem with your router e After you have tried the above information please see the solution for Unable to communicate with phone service in this Troubleshooting section My screen displays e There has been a connection error in the network that has prevented the request for the service HTTP Error posting from being processed data to the network e Please try the Retry SoftKey to see if you can re establish the connection If that doesn t work try the INFO SoftKey If those both fail try removing and then reconnecting the power supplyto the telephone base As the base powers up the Info light will come on indicating that the service is ready e Please check your computer to see if you are experiencing a service and or router issue If your computer is connecting to the internet please check the ethernet cable that is connected from the phone base to the router REMOVE it and then reconnect it If you are still not getting connection
22. entry then press SEL To quickly search for a contact name press the dial pad key that corresponds to the first letter of the first name Press once for the first letter twice for the second three times for the third The screen will display the first name beginning with this letter if there is a matching entry For example press 5 JKL once to find Jenny twice to find Karen or three times for Linda To call the contact highlight the number and press SEL to dial the number displayed To edit a contact press the right SoftKey for OPTIONS e To change an entry use the up down NavKey to highlight Edit then press SEL e To REMOVE an entry use the up down NavKey to highlight Delete then press SEL At the following prompt press OK to delete the entry Press INFO to return to the Home screen P Information Channels At the Home screen press the left right NavKey to highlight the Information Channels icon then press SEL to display Internet content options From any screen you can press BACK to return to the previous screen or press INFO to exit and return to the Home screen At screens with detailed content you can use the up down NavKey to scroll text as needed e Horoscope Use the up down NavKey to highlight Horoscope then press SEL Use the NavKey to highlight your astrological sign then press SEL for a brief summary e Sports Use the up down NavKey to highlight Sports then press SEL Use the NavKey to highlight
23. first few letters of the contacts name select SEARCH and press SEL Highlight the contact and press SEL Highlight the desired recipient telephone number and press SEL o Press the down NavKey to select the composition box and enter your message text Typing Options e Press the dial pad key that corresponds to the letter you wish to type Press once for the first letter twice for the second three times for the third e Press to switch between upper case letters lower case letters or numeric entry e Press 1 to enter a space e Press to display a list of special characters Use the NavKey to highlight a character then press SEL to enter it e Press REMOVE REDIAL to delete characters to the left of the cursor if needed o To insert text that you previously saved as a Quick Note press the right SoftKey for OPTIONS and then highlight INSERT QUICK NOTE Highlight the desired Quick Note and press SEL o Press the right Softkey for OPTIONS to Send Cancel or Clear Text o To save your text as a quick note for future use highlight the SAVE AS QUICK NOTE and press SEL Press INFO to return to the Home screen Pa Weather At the Home screen press the left right NavKey to highlight the weather icon then press SEL to display current weather conditions Use the up down NavKey to scroll the text as needed At the Weather screen press FORECAST to display a brief forecast of weather conditions for the next three days At th
24. hang up the telephone the feature will be canceled To mute unmute the microphone During a call press the Mute SoftKey to mute the microphone and press the UnMute SoftKey to resume normal conversation Call Volume You can adjust the listening volume from the earpiece or speaker volume during a call While on a call using the handset earpiece or speakerphone press the up down NavKey to adjust the listening volume for the earpiece or speaker respectively and a volume bar will be displayed on the screen After adjusting of the volume the volume bar will only be displayed for three seconds and the volume level will be saved automatically Redial The Redial button is a short cut key for the history of dialed calls Dialed calls memory can store up to 10 dialed calls If there are more than 10 calls the oldest entry is deleted to make room for new dialed calls Pressing REDIAL REMOVE on the handset will display the Dialed calls screen A list of the last ten numbers called and the time and date of the calls will be displayed on the screen The most recent number called will be highlighted Press the up down NavKey to select the number you wish to dial and press to make a call Cincinnati Bell Voicemail With Cincinnati Bell Voicemail you can receive messages left by callers using Visual Voicemail When you have a new voicemail message the VMWI indicator light on the telephone base will blink The handset dial pad will also blink The V
25. hen dialing press the left right NavKey to place the cursor to the right of the number you want to delete and press REDIAL REMOVE to delete the number e After entering the number press gt or the Call SoftKey If you want to use the speakerphone pre dial and then press 4 While you are on a call the screen displays the elapsed time of the call in hours minutes and seconds and the telephone number you dial Line Busy will be displayed if you try to make a call when another handset e g Handset 2 is on a call Receiving Calls When the telephone is ringing press gt or the Answer SoftKey to answer the call Press 4 if you want to answer using the speakerphone After you answer the call the screen displays the elapsed time of the call If you subscribe to caller ID service you will see the callers name and number displayed on the screen Ending Calls While you are on a call press OFF to end the call After a call ends the call summary will be displayed showing the length of the call in hours minutes and seconds Speakerphone Operation Speakerphone provides you a hands free option while on a call During a call press t to alternate between speakerphone and normal handset use Mute The mute function is used to silence the microphone during a conversation You will be able to hear the caller but the caller will not be able to hear you until you press the UnMute SoftKey to resume the conversation When you
26. information please see the solution for Unable to communicate with phone service in this Troubleshooting section My screen displays Cannot connect to the Internet If you receive this error message this indicates that the phone base did not acquire a valid IP address This indicates your router is not functioning correctly or the internet connection is not working properly Please check your computer to see if you are experiencing a service and or router issue If your computer is connecting to the Internet please check the ethernet cable that is connected from the phone base to the router REMOVE it and then reconnect it If you are still not getting connection then you can try temporarily plugging the ethernet cable from the phone base directly into your modem If your phone connects to the Internet when plugged directly into the modem there may be a problem with your router My Screen displays HTTP Error reading data from network If you receive this error message there has been a connection error in the network that has prevented the update of information to your screen Please try the Retry SoftKey to see if you can re establish the connection If that doesn t work try INFO SoftKey If those both fail try removing and then reconnecting the power supply to the telephone base As the base powers up the Info light will come on indicating that the service is ready e Pl
27. isplay more specific information for the caller such as their name and telephone number Otherwise the telephone will only record the date and time the call comes in Dialed call log keeps track of the telephone number dialed and the date and time the call is made Making a call from a call log entry Calls will be made exactly as they are displayed You may need to change how a caller ID number will be dialed if the entry is not displayed in the correct format Caller ID numbers may appear with an area code which may not be required for local calls or without a 1 which may be needed for long distance calls By pressing the key you can rotate thru the 4 dialing options available with or without area code or with or without the 1 for the call log entry selected Press the 4 or to place the call with the dialing options shown Missed Calls Missed calls are the calls that were not answered including missed call waiting records To review missed calls Step 1 At the Home screen press the left right NavKey to highlight the Call Log icon then press SEL Step 2 Press SEL to display Call Log screen Step 3 Press SEL to display the list of missed calls Step 4 Press the up down NavKey to scroll through the list of missed calls Dial a missed call entry While the entry you want to call is highlighted press A or to dial OR Press to change how the number is dialed 7 8 10 or 11 digits then press 4 or
28. lso have other rights which vary from state to state Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the Product is fit for ordinary use are excluded CINCINNATI BELL s maximum liability for direct damages caused by Product failures is limited to the amount you paid for the Product In no event will CINCINNATI BELL be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the Product or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this Product Please retain your original sales receipt as proof of purchase Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset 1921 536 1928 448 MHz Telephone base 1921 536 1928 448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC Actual operating range may vary according to environmental conditions at the time of use Size Handset 146 0mm X 48 7mm X 28 8mm Telephone base 151 5mm X 115mm X 40 2mm Charger 76 3mm X 83 5mm X 100 3mm Weight Handset 134 5 grams including battery Telephone base 200 grams Charger 58 5 grams Power requirements Handset 2 cells AAA 750mAh NiMH battery Telephone base DC 6V 400mA Charger DC 6V 300mA Memory Call log
29. nnati Bell warrants to the holder of a valid proof of purchase Consumer or you that the Product and all accessories provided in the sales package Product are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the Product operating instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America What will Cincinnati Bell do if the Product is not free from defects in materials and workmanship during the limited warranty period Materially Defective Product During the limited warranty period Cincinnati Bell will replace at Cincinnati Bells option without charge a Materially Defective Product If we choose to replace the Product we may replace it with a new or refurbished Product of the same or similar design Replacement of the Product is your exclusive remedy How long is the limited warranty period The limited warranty period for the Product extends for 1 year from the date of purchase What is not covered by this limited warranty This limited warranty does not cover 1 Product that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or lightning strikes or 2 Product that has been damaged due to repai
30. ntrast then press SEL Step 5 Press the up down NavKey to adjust screen contrast as desired then press APPLY Reset Settings If you choose to reset the telephone the following features will be restored to their original factory default settings e Speakerphone volume e Earpiece volume e Ring tone volume e Screen contrast e Keypad tone To reset ALL features listed above Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Phone Settings then press SEL Step 4 Press the up down NavKey to highlight a Reset Settings then press SEL Step 5 Confirm Yes or No to Reset Settings Registration Settings At this MENU you can make changes to base registration security password PIN de register handsets clear Message Waiting indicators or change your area code Handset Settings To select a base If you have more than one telephone base use this MENU to select the base you want to use for this handset Step 1 At the Home screen press the left right NavKey to highlight the System icon then press SEL Step 2 Press the up down NavKey to highlight Phone Configuration then press SEL Step 3 Press the up down NavKey to highlight Registration then press SEL Step 4 Press the up down NavKey to highlight Handset Settings then press SEL
31. nty to you transportation delivery or handling charges paid by you CINCINNATI BELL assumes no risk for damage or loss of the Product in transit If the Product failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty CINCINNATI BELL will notify you and will request that you authorize the cost for a replacement Product What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the nearest participating Cincinnati Bell retail store along with a description of the malfunction or difficulty and 2 Include valid proof of purchase sales receipt identifying the Product purchased Product model and the date of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number This limited warranty is the complete and exclusive agreement between you and CINCINNATI BELL It supersedes all other written or oral communications related to this Product CINCINNATI BELL provides no other warranties for this Product This limited warranty exclusively describes all of CINCINNATI BELL responsibilities regarding the Product There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Law Rights This warranty gives you specific legal rights and you may a
32. o send and receive text messages to and from any wireless user or Cincinnati Bell Smart Home Phone subscriber Pa Weather Displays current weather and local forecast amp Address Book Contacts left SoftKey Displays list of saved contacts and allows you to call or edit individual entries G Information Channels Displays content channels Horoscope Sports News Daily Diversions or Movie Listings Call Log right SoftKey Displays your list of Missed Answered and Dialed Calls zy g System Settings Menu System setting and phone configurations Yellow Pages At the Home screen press the left right NavKey to highlight the Yellow Pages icon then press SEL You can search for local businesses by entering a business name keyword or category To search by business name or keyword use the dial pad to enter characters then use the down NavKey to highlight Go and press SEL to display a list of search results At the results screen use the up down NavKey to select an entry then press SEL to view the detailed business listing with name address and telephone number Call the business by selecting the phone number link and pressing SEL or save the entry in your Address Book Contacts by pressing the right SoftKey to SAVE Press BACK to continue browsing through the list of search results Other search methods To select from a list of the most frequently searched categories select TOP SEARCHES from the main sear
33. o the handset It may be necessary to purchase a new battery Please refer to the Charge handset battery section of this user s manual The telephone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction The POWER indicator on the telephone base is off The CHARGE light on the charger is flashing Make sure the power adapter and telephone line cords are plugged in correctly and securely Unplug the power adapter Wait for 15 seconds before plugging it back in Allow up to one minute for the cordless handset and telephone base to reset The telephone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction This is a signal that the battery is very low completely depleted or when there is no electrical contact between the battery and the charger Ensure the connector of the battery is securely plugged into the handset and place the handset in the charger for charging There is no dial tone First try all the above suggestions Move the cordless handset closer to the telephone base It might be out of range The telephone line cord might be malfunctioning Try installing a new telephone line cord Disconnect the telephone base from the telephone wall jack and connect a different telephone If there is no dial tone on the telephone either the problem is in your wiring or local service Call CINCINNATI BELL
34. obably in the wiring or local service Call CINCINNATI BELL hear noise in the e Make sure the telephone line cord is plugged in cordless handset securely e Try installing a different line cord My caller ID features e Caller ID is a subscription service You must are not working subscribe to this service from your local properly telephone company for this feature to work on your telephone The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with caller ID service If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL service provider for filter information The system does not receive caller ID or the system does not display caller ID during call waiting To receive Caller ID information you must subscribe to CINCINNATI BELL caller ID service The caller may not be calling from an area which supports caller ID The caller s telephone company must use equipment compatible with CINCINNATI BELL caller ID service If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL service provider for filter information My cordless handset beeps and is not performing normally Make sure the power cord is se
35. on Accessories then batteries Click on the arrow next to select a model Highlight Cincinnati Bell Smart Home Phone Battery 8300 will appear Click on the 8300 Battery URL Product description page appears click Add to Cart to order The INTERNET light e Ifthe light is off the telephone base is not physically on the telephone base connected to the router Unplug the yellow ethernet is off cable from the back of the telephone base Wait for 15 seconds and plug it back in again Make sure the ethernet cable is securely plugged into the telephone base When I try to make a e You need to setup your local area codes call get an error message saying It is not necessary to dial a one My screen displays Local Network connection failed If you receive this error message this indicates the ethernet cable is disconnected and or your router is not working properly Please check your computer to see if you are experiencing a service and or router issue If your computer is connecting to the internet please check the ethernet cable that is connected from the phone base to the router REMOVE it and then reconnect it If you are still not getting connection then you can try temporarily plugging the ethernet cable from the phone base directly into your modem If your phone connects to the Internet when plugged directly into the modem there may be a problem with your router After you have tried the above
36. phone if you ever need to ship it Avoid water Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain or handle it with wet hands Do not install your telephone base near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety use caution when using electric appliances during storms Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your telephone base should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords About cordless telephones Privacy The same features that make a cordless telephone convenient create some limitations Telephone calls are transmitted between the base and the cordless handset by radio waves so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset For this reason you should not think of cordless telephone conversations as being as private as those on corded telephones Elect
37. r alteration or modification by anyone other than an authorized service representative or 3 Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or 4 Product to the extent that the problem is caused by use with accessories NOT approved by Cincinnati Bell or 5 Product whose warranty quality stickers Product serial numbers plates or electronic serial numbers have been removed altered or rendered illegible or 6 Product purchased used serviced or shipped from outside the United States of America or used for commercial or institutional purposes including but not limited to Products used for rental purposes or 7 Product returned without valid proof of purchase see item 2 below or 8 Warranty Charges for installation or set up adjustment of customer controls and installation or repair of systems outside the unit How do you get warranty service To obtain warranty service please visit a Cincinnati Bell retail store NOTE Before returning for service please review this user guide a check of the Product controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product s to CINCINNATI BELL CINCINNATI BELL will replace Product under this limited warra
38. rical Power The telephone base of this cordless telephone must be connected to a working electrical outlet The electrical outlet should not be controlled by a wall switch Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off or if the electrical power is interrupted Potential TV Interference Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs To minimize or prevent such interference do not place the telephone base of the cordless telephone near or on top of a TV or VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference Applies to 25 channel cordless telephones only Rechargeable Battery ies This product contains either Nickel Cadmium or Nickel Metal Hydride rechargeable battery ies Exercise care in handling battery ies in order not to short the battery with conducting material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the battery charger Nickel Metal Hydride Rechargeable Battery ies Dispose of these battery ies in a safe manner Do not burn or puncture Like other battery ies of this type if burned or punctured they could release caustic material which could cause injury Cincinnati Bell Limited Warranty What does this limited warranty cover Cinci
39. splay Step 5 Press the down NavKey then use the dial pad to enter the correct time Step 6 Press the down NavKey then press the right NavKey to select AM or PM this option will not appear if the phone is set to display 24 hour time Step 7 Press APPLY to exit and save changes Intercom Calling The intercom feature allows the conversation between two handsets If there is an incoming call a conference call can be set up as well You must own at least two handsets to use these features Additional handset s can be purchased separately To make an intercom call The intercom feature allows conversation between two handsets To make an intercom call Step 1 Use the dial pad to enter the number assigned to the handset you want to call and press i or the Intercom SoftKey If you want to use the speakerphone enter the destination handset number then press lt Step 2 The screen of the originating handset will display the call connection screen with the destination handset number Step 3 The destination handset will ring and the screen will display the call connection screen with the originating handset number Step 4 To answer the intercom call press i or the Answer SoftKey on the handset Press to answer using the speakerphone Step 5 During a call press the Mute SoftKey to mute the microphone The other party will not be able to hear you until you press the UnMute SoftKey to resume normal conversation Step 6 To en
40. tep 1 Press the up down NavKey to highlight Missed Calls Step 2 Press SEL to display the list of missed calls Step 3 Press the up down NavKey to scroll through the list of missed calls Answered calls To review a list of answered calls Step 1 Press the up down NavKey to highlight Answered Calls Step 2 Press SEL to display the list of Answered calls Step 3 Press the up down NavKey to scroll through the list of Answered Calls Dialed Calls To review a list of dialed calls Step 1 Press the up down NavKey to highlight Dialed Calls Step 2 Press SEL to display the list of Dialed calls Step 3 Press the up down NavKey to scroll through the list of Dialed Calls Press INFO to return to the Home screen g System settings At the Home screen press the left right NavKey to highlight the Settings icon then press SEL To make changes to your voicemail password zip code or time zone press up down NavKey to highlight System Settings Or To make changes to ringer volume keypad tone and screen contrast press up down NavKey to highlight Phone Settings You can also reset to factory settings Press INFO to return to the Home screen Using your Smart Home Phone Making Calls To make a standard telephone call press and then dial the number If you want to use the speakerphone press t and then dial the number e For pre dialing preview numbers before dialing enter the numbers first If you make a mistake w
41. then you can try temporarily plugging the ethernet cable from the phone base directly into your modem If your phone connects to the Internet when plugged directly into the modem there may be a problem with your router Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base can communicate over only a certain distance which can vary with the locations of the telephone base and handset the weather and the layout of your home or office When the handset is out of range the handset will display Searching The user can access the handset directory and certain parts of the MENU system i e handset setting and registration but not the time setting and base setting Not possible will be displayed if access is tried If there is a call while the handset is out of range it might not ring or if it does ring the call might not connect well when you press 4 Move closer to the telephone base then press 4 to answer the call If the handset moves out of range during a telephone conversation there might be interference To improve reception move closer to the base Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your tele
42. to return to the Home screen SMS Text Messaging At the Home screen press the left right NavKey to highlight the SMS icon then press SEL You can read manage or compose new text messages from the SMS icon on the home screen When new SMS messages arrive an envelope icon will display on the top bar of the home screen Each message sent or received can contain a maximum of 160 characters including spaces The main SMS screen contains four functions e Inbox Stores and displays up to 100 received messages The number of unread incoming messages will be shown in parenthesis o To read new incoming messages highlight INBOX and press SEL o New messages are in bold o Highlight the message you would like to read and press SEL o From within a received message the OPTIONS SoftKey allows you to Reply Delete or Save to Contacts e Outbox Stores and displays up to 100 sent messages The number of sent messages will show in parenthesis e Quick Notes Stores and displays up to 50 saved messages for quick insertion when composing a new message e Compose Message Enter multiple recipients and the body of your message o Tosend anew message highlight the COMPOSE MESSAGE link and press SEL o To enter a recipient telephone number s highlight TO and press SEL to enter up to four unique telephone numbers o To select a recipient from your Address Book Contacts press the down NavKey to select FROM CONTACTS and press SEL Enter the
43. way as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances wireless routers and other cordless telephones e f your telephone is plugged in with a modem or a surge protector plug the telephone or modem surge protector into a different location If this solves the problem re locate your telephone or modem farther apart from each other or use a different surge protector e The layout of your home or office might be limiting the operating range Try moving the telephone base to another location preferably a higher location for better reception e Disconnect the telephone base from the telephone wall jack and plug in a corded telephone e lf calls are still not clear the problem is probably in the wiring or local service Call CINCINNATI BELL e lf the other telephones in your home are having the same problem the problem is in the wiring or local service Call CINCINNATI BELL e Do you have DSL service If yes you need to have a DSL filter installed at every telephone jack that has a telephone connected to it Contact Cincinnati Bell for filter information hear other calls e Disconnect the telephone base from the when using the telephone wall jack Plug in a different telephone telephone e f you still hear other calls the problem is pr
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