Connect2Doorman™ - Alpha Communications
Contents
1. Connect V Doorman Connect2Doorman Installation amp Configuration Manual http www Connect2Doorman com Alpha Communications and Alpha Media Inc http www AlphaCommunications com http www AlphaMedia com e a 42 Central Drive EE E Farmingdale NY 11735 1202 Ge Pen Phone 631 777 5500 Fax 631 777 5599 Copyright 2011 Alpha Communications All Rights Reserved AWD153 06 2011 License Agreement ALPHA MEDIA INC Connect2Dorman ALL VERSIONS AND SOFTWARE RELATED COMPONENTS END USER LICENSE AGREEMENT FOR ALPHA MEDIA INC SOFTWARE IMPORTANT READ CAREFULLY This Alpha Media Inc End User License Agreement EULA is a legal agreement between you either an individual or a single entity and Alpha Media Inc Corporation for the Alpha Media Inc software product s identified above which may include associated software components media printed materials and online or electronic documentation SOFTWARE PRODUCT By installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this EULA If you do not agree to the terms of this EULA do not install or use the SOFTWARE PRODUCT The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold 1 GRANT OF LICENSE The SOFTWARE PRODUCT is licensed as follows Installation and2. From this screen the operator has full control over all the Connect2Doorman hardware at that location The screen is broken down into the following sections Current live video in the upper left and the name of the location and entry shown above it To the right of the video you have five different buttons for controls for that location To the far right is the operator script Under the live video you will see video for your current location and any other locations that you can connect to Then at the bottom of the screen you will see the Resident Information box r Control Buttons The Unlock Door button is used to trigger the door release at the viewed location only The Mute Mic button will mute your microphone but still will allow you to hear audio from that location 15 The Hold Call button will put the call on hold and no audio will be heard at either location The Transfer Call button allows you to transfer the current call to another operator This will display the Call Request screen on the selected operator screen OH The End Call button will end the call on both ends You will still be End Call i S e able to see the video but the audio will be disconnected va Operator Script The Operator Script box will show the operator the recommended steps to handle a call The operator is shown step by step what to say next and what to do depending on how the visitor an
3. upload and download speeds of 1 5Mbps or better e Networking equipment to provide the internet connection to any locations you would like to have audio and or video e Additional security cameras and proper wiring that may be used with Connect2Doorman ve Building Hardware Installation Lobby Panel Assy 12VDC Camera O Speaker Mic Assy egen en wm Call en Button SE Alpha Communications Tip and Ring 2 Phone Line IN RJ11 DTMFRLYB T VOIP Telephone Adapter HT 286 A Door Strike 5VDC Door Strike 42VDC Power Power rt Power Supply Supply Supply CAT5 CAT5 ROUTER The Connect2Doorman lobby panel has three connections coming off of it for Video Audio and Door Release 1 The video output from the camera at the entry connects to the Video IP box 2 The audio from the panel connects over a standard phone line RJ11 connector to the VoIP box 3 To control a door release from the entry the panel connects to a VV1OOD that will connect to a relay board to trigger the door release Both the Video IP box and VoIP Telephone Adapter need to be connected to the local network in the building Any number of entries needed can be setup this way on the same local network Plus if you would like a location can just have audio or video For example you may have some security cameras throughout the building that you would like to use with Connect2Doorman Each camera would have its own Vi
4. and or text message that they have a delivery waiting for them Resident Notes The Resident Notes tab will show the operator any specific notes about the selected resident For example if their packages need to be put in a specific location or if they do not want to be called during certain hours You can put any type of text you would need in the Resident Notes de Approved Visitors The Approved Visitors tab will show a list of any regular visitors that the selected resident allows into the building This list can be family members and friends to make visitor entry a little quicker easier and secure ve Multiple Call Tabs A single operator can handle multiple calls at once if needed While an operator is on a call if another call comes in from a different entry or even a completely different building the call request will show up in a new tab at the top of the screen If the operator chooses to accept the second call the first call will be placed on hold Then when the operator wants to switch back to the first call they can click on the first tab and then click the hold button to take the call off of hold NOTE You can only have the audio open on one call at a time So whenever a new call is accepted or you take a call off of hold the prior call will be put on hold Audio Settings In the upper left corner of the call box you will see an Audio menu This menu allows the operator to configure the audio setti
5. by Alpha Media Inc 5 U S GOVERNMENT RESTRICTED RIGHTS The SOFTWARE PRODUCT is provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable Manufacturer is Alpha Media Inc 42 Central Drive Farmingdale NY 11735 1202 6 EXPORT RESTRICTIONS You agree that you will not export or re export the SOFTWARE PRODUCT to any country person entity or end user subject to U S A export restrictions Restricted countries currently include but are not necessarily limited to Cuba Iran Iraq Libya North Korea Sudan and Syria You warrant and represent that neither the U S A Bureau of Export Administration nor any other federal agency has suspended revoked or denied your export privileges 7 NO WARRANTIES Alpha Media Inc expressly disclaims any warranty for the SOFTWARE PRODUCT THE SOFTWARE PRODUCT AND ANY RELATED DOCUMENTATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OR MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE PRODUCT REMAINS WITH YOU THIS SOFTWARE IS DISTRIBUTED ON A FREE 90 DAY T
6. location you will only see the cameras at that location If you click the mouse button on any of the video boxes it will enlarge the video to 640x480 Then default video size shown is 320x240 You can shrink the size down by moving the mouse away from that video or clicking to enlarge another video box In the top right corner of a video box that also has audio communication setup you will see a green microphone icon Clicking on this icon allows you to call directly to that location and open up an audio conversation 22 Chapter 3 Settings Operator Settings To get into the operator Settings screen just right click on the Connect2Doorman icon in the Windows System Tray next to the Windows Clock and in the menu select Settings a Connect2Doorman Settings 2 Doorman 7 Auto Log In when Connect2Dooman starts T Start Connect2Doorman when computer starts Change Password Current Password New Password Confirm New Password Update Password This screen allows you to turn on and off the auto login and if Connect2Doorman starts up when you login to Windows Auto login means that when Connect2Doorman is started you will not see the login screen The software will go directly into the Windows System Tray and wait for call requests Change Operator Password From the operator Settings screen you can also change the password for the op
7. RIAL BASIS IT IS THE CUSTOMER S RESPONSIBILITY TO FULLY USE AND TEST THIS SOFTWARE BEFORE PURCHASING TO DETERMINE IF THE SOFTWARE MEETS THE CUSTOMER S NEEDS AND PERFORMS TO THE CUSTOMERS 100 SATISFACTION IF IN ANY WAY THE SOFTWARE IS UNSATISFACTORY OR IS NON FUNCTIONING THE CUSTOMER SHALL NOT REGISTER OR PAY FOR THE SOFTWARE ONCE THE CUSTOMER REGISTERS OR PAYS FOR THE SOFTWARE THE CUSTOMER HAS ACCEPTED THE SOFTWARE AS IS AND WILL NOT BE ENTITLED TO ANY REFUND OR COMPENSATION OF ANY KIND 8 LIMITATION OF LIABILITY To the maximum extent permitted by applicable law in no event shall Alpha Media Inc or its suppliers be liable for any special incidental indirect or consequential damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or any other pecuniary loss arising out of the use of or inability to use the SOFTWARE PRODUCT or the provision of or failure to provide Support Services even if Alpha Media Inc has been advised of the possibility of such damages In any case Alpha Media Inc s entire liability under any provision of this EULA shall be limited to the replacement of any registered software that has been determined by Alpha Media Inc to be defective Because some states and jurisdictions do not allow the exclusion or limitation of liability the above limitation may not apply to you 9 MISCELLANEOUS This EULA is governed by the laws of the S
8. Use Alpha Media Inc grants you the right to install and use copies of the SOFTWARE PRODUCT on your computers running validly licensed copies of the operating system for which the SOFTWARE PRODUCT was designed e g Windows XP Windows Vista Windows 7 Backup Copies You may also make copies of the SOFTWARE PRODUCT as may be necessary for backup and archival purposes Components Certain software components of the SOFTWARE PRODUCT are subject to the following additional provisions 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Maintenance of Copyright Notices You must not remove or alter any copyright notices on all copies of the SOFTWARE PRODUCT Distribution You may not distribute copies of the SOFTWARE PRODUCT to third parties Prohibition on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that applicable law notwithstanding this limitation expressly permits such activity Rental You may not rent lease or lend the SOFTWARE PRODUCT Transfer You may permanently transfer all of your rights under this EULA provided the recipient agrees to the terms of this EULA Support Services Alpha Media Inc may provide you with support services related to the SOFTWARE PRODUCT Support Services Use of Support Services is governed by the Alpha Media Inc policies and programs described in the user manual in o
9. but they basically all work the same way First go into a web browser ona machine that is inside the network Then enter in the IP address of the router The IP address of the router is normally the first address For example if all the IP s on the network start with 192 168 1 then the address of the router is normally 192 168 1 1 Once you enter in the address of the router you will see a login screen Enter in the password and sometimes username to get into the settings In the settings you should see a port forwarding area sometimes it may be labeled as applications amp gaming In the port forwarding settings you will see fields were you can enter in a local port number and IP address for the Video IP box If it asks what type of Protocol select TCP The port numbers will be provided to you by Alpha Communications when you are shipped all of the hardware for Connect2Doorman and you will be given instructions that tells you how to lookup the local IP address of the Video IP Box 26
10. deo IP box ve Building Network Setup The entries can all share the same internet connection or if needed you can use different internet connections for separate entries if they are a long distance from each other It does not make a difference just as long as each entry is connected to the internet somehow Both the Video IP box and VoIP box use DHCP to receive their local IP Addresses from the router setup on the local network This is the default configuration for these devices but they can be configured to use static IP addresses on the local network if needed The VoIP boxes will be preconfigured for you to connect to the Connect2Doorman servers as soon as both power and an internet connection are applied to them For the Video IP box you will need to setup port forwarding in the router connection to make them accessible from the internet to use with Connect2Doorman Each Video IP box will have its own specific port number pre configured on it In your router setting and the port forwarding firewall settings you will need to specify the local IP address and port number for each Video IP box Please see Appendix A for further details on port forwarding Call Center Operator Software Installation On each Windows based PC that you would like to setup to be able to accept calls with Connect2Doorman you will need to run a simple software installation The installation file will be provided to you by Alpha Communications o
11. e e RE 18 Lee le 19 Operator to Operator Calling x sscisruenciieisernrionen sanina Eai rair E E ana eari 20 Wel 21 Operator SELENE euer eege 23 Change Operator Password ossis ussiisa aa EA a O O Aa E ATEEN SEa 23 lued 24 Appendix A Port Forwarding for Video IP box 26 Chapter 1 Introduction Connect2Doorman is a remote doorman service that allows residents of a non doorman building to receive deliveries while they are not home be alerted of guests they missed and have all their visitors professionally greeted by trained individuals in a call center This manual can be used by a number of different types of individuals Installers Call Center Managers Operators IT and networking people The following chapters will explain to an installer how to setup the building entry hardware needed to use Connect2Doorman It will explain the required networking setup and how to install and configure the Connect2Doorman software on computers in a call center It will also explain how to use the Connect2Doorman software This applies to a manager teaching an operator how to use the software or if an operator themselves wants to learn how to do something in Connect2Doorman r How Connect2Doorman Works Connect2Doorman uses hardware located at a building entry to provide both live audio over VoIP and video communication The hardware at the building must be connected to a fulltime internet connection The interne
12. either an individual or a single entity and Alpha Media Inc Corporation for the Alpha Media Inc software nrodurtis identified ahove which mav include Saf Do Not Agree 5 Agree k EH The folder that the Connect2Doorman software will be installed in will be shown This does not need to be changed unless you would like it in a different location If you have multiple Windows logins on this machine and you would like for all the users to have access to Connect2Doorman select the Everyone option Then click Next ee bal Select Installation Folder Connect Doorman The installer will install Connect2D corman to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files x86 Connect2D oorman Browse Disk Cost Install Connect2Doorman for yourself or for anyone who uses this computer Everyone Just me Click Next to begin installing the files needed for Connect2Doorman T Wl Connect2Doorman amaa Confirm Installation Connect Doorman The installer is ready to install Connect2D oorman on your computer Click Next to start the installation eee ae Once the installation is complete you can click to Close the installation wizard e J Connect2Doorman Installation Complete Connect Doorman Connect2D
13. erator name you are currently logged in as Click the Change Password button then enter in 23 the Current Password and the new one you would like to setup and confirm the password Then click the Update Password button to apply the change Admin Settings The Admin Settings in Connect2Doorman allows you to control all of the account settings You can update billing info add remove operators add new buildings update apartments and resident info Only an operator who has been setup with admin access can get into the Admin Settings There are one of two ways to get into the Admin Settings 1 If you are logged into Connect2Doorman with an operator name who has admin access you can right click on the Connect2Doorman icon in the Windows System Tray and select Admin Settings 2 Go to Connect2Doorman com and login with the operator name and password for your admin username Administration E ED Company amp My Operators My Buildings My Apartments Administrative Subscription amp Residents Reports Information Company amp Subscription Information This page shows you basic company information like name address city and company logo This page also allows you to update your credit card billing information used to bill you for the Connect2Doorman service My Operators This page lets you add and remove operators from your Connect2Doorman account It also allows you to edit their set
14. l of the audio is done through VoIP Voice over Internet Protocol An operator can even call directly to a resident s phone through the Connect2Doorman software on the same VoIP connection All of this audio and video communication is controlled and maintained by the Connect2Doorman central servers Since everything is done over the internet an operator does not have to be physically located in a call center The operators can work from anywhere they have a good internet connection The following chapters will go into detail about all of these features and options in Connect2Doorman vo Requirements Requirements needed to use Connect2Doorman other then the software and hardware that will be provided to you by Alpha Communications At Call Center e A fulltime internet connection with at least a T1 Ethernet or cable line with upload and download speeds of 1 5Mbps or better e Operators must have a Windows compatible PC e Operating system must be Windows XP Vista or Windows 7 e The operator s computer must have a USB headset connected to it for audio communication available from Alpha Communications e Microsoft Windows Net Framework v3 5 or later This is a free installation and if it is not already installed on the PC it can either be downloaded from the Microsoft website or the Connect2Doorman website At Building e A fulltime internet connection with at least a T1 Ethernet or cable line with
15. matic Updates When Connect2Doorman is started it will check to see if a new version of the Connect2Doorman software is available for download This checking will also be periodically done while the software is running for an extended period of time If a new version is available you will be prompted with a box asking if you would like to upgrade Just click Yes to complete the upgrade and Connect2Doorman will be restarted with the newest version System Tray Icon Once you are logged into Connect2Doorman you will see a small blue Connect2Doorman icon running in the Windows System Tray near to the Windows Clock Whenever Connect2Doorman is running you will see this icon displayed APAL NOTE if this icon ever turns Yellow it means that you currently are not connected to the Connect2Doorman service either because you have lost internet service or there is another connection issue When the icon is yellow it will periodically try to reconnect to the Connect2Doorman service in the background Once the connection is reestablished the icon will turn blue again and you will be able to fully use the software again 12 QwikCames Operators Settings Admin Settings Help About Connect2Doorman Log In as another Operator Close Connect2Doorman H SCH If you click the right mouse button on the Connect2Doorman icon you will see a menu that show
16. n line documentation and or other Alpha Media Inc provided materials Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this EULA With respect to technical information you provide to Alpha Media Inc as part of the Support Services Alpha Media Inc may use such information for its business purposes including for product support and development Alpha Media Inc will not utilize such technical information in a form that personally identifies you without your permission Compliance with Applicable Laws You must comply with all applicable laws regarding use of the SOFTWARE PRODUCT 3 TERMINATION Without prejudice to any other rights Alpha Media Inc may terminate this EULA if you fail to comply with the terms and conditions of this EULA In such event you must destroy all copies of the SOFTWARE PRODUCT 4 COPYRIGHT All title including but not limited to copyrights in and to the SOFTWARE PRODUCT and any copies thereof are owned by Alpha Media Inc or its suppliers All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE PRODUCT is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties This EULA grants you no rights to use such content All rights not expressly granted are reserved
17. ngs on their PC for the best possible audio quality m RB Connect2Doorman File Audio Call Re Sound Devices Volume Alp G The Sound Devices allows you to select which speaker and microphone you would like to use with Connect2Doorman If you have multiple audio input and output devices on the PC just select the one you would like to use with Connect2Doorman Other Settings Sound Device s Audio Out Default Device z Audio In Default Device The Volume settings allow you to specify the volume level for the speaker and microphone selected in the Sound Devices 19 Volume Speaker Microphone The check boxes shown in Other Settings allow you to configure the audio settings to sound best in the environment you are in Other Settings V Echo Noise Cancellation E AGC Auto Gain Control E Mic Boost __ NOTE All the Audio Settings only need to be configured once After changing and settings click OK and the same settings will be used for all future calls va Operator to Operator Calling Connect2Doorman allows the operators to have internal communication among themselves This communication is done through the same VoIP connection that all the calls in Connect2Doorman uses so there is nothing extra that needs to be setup to allow this feature To call another operator click the right mou
18. oorman has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework Cancel Back Close You will now see a Connect2Doorman icon on your desktop You can double click on that icon to startup Connect2Doorman Chapter 2 Operator Software vo Login The first time you startup Connect2Doorman you will see the login screen Le By Connect2Doorman v0 1 4170 Operator Name Password forgot password Save Password F Auto Log In when Connect2Dooman starts V Start Connect2Doorman when computer starts Connect2Doorman com In the login screen enter in the Operator Name and Password that has been provided to you either by your installer or Alpha Communications You will be give the following three options 1 Save Password allows you to quickly login without typing your password again next time This is only recommended for an environment where security is not an issue 2 Auto Log In when Connect2Doorman starts when this option is checked the next time you startup Connect2Doorman you will not see this login screen It will automatically log you in 11 3 Start Connect2Doorman when computer starts this option will always start up Connect2Doorman as soon as you login to Windows Then click the Log In button to start using Connect2Doorman Auto
19. phone number they have and a photo of the resident If you click on the email link it will bring you to the Send Resident a Message tab This allows you to quickly and easily send the resident a message vo Resident Calling On the Contact Info tab up to four different call buttons can be setup to contact the resident If you click on one of the call buttons it will automatically put your current call on hold and then call the resident s phone number This communication is all done through the Connect2Doorman VoIP connection This allows you to easily switch from talking to the visitor to talking with the resident on the same headset Once you are done talking to the resident you can either end the call with them or put the call on hold and switch back to the visitor 17 Resident Package Receiving Resident Information 102 g Resident Notes Approved Visitors Send Resident a Message Brown Aton 102 x Add Deli Esa Tyree 102 Diil l xay d Isabella Michael 102 Sasha Arthur 102 DHL Today 11 30 AM Dry Cleaning Today 11 29 AM United Parcel Service Today 11 29 AM The Package Receiving tab allows the operator to receive different types of deliveries for a resident Select the type of delivery from the pull down box and the click on the Add Delivery button As soon as this is done the resident will automatically be sent an email
20. r you can download it at anytime from the Connect2Doorman website at http www Connect2Doorman com NOTE Connect2Doorman is a 32bit application but will run perfectly normal on any Windows based 64bit machines Once the installation file is Run you will see an installation wizard screen open up to guide you through the installation process Click Next to Continue Ta Connect2Doorman C Lo Welcome to the Connect2Doorman Setup Wizard Connect Doorman The installer will guide you through the steps required to install Connect2Doorman on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law E Please read and then click to agree to the License Agreement and then Click Next L ConnectzDoorman bcl License Agreement Connect Doorman Please take a moment to read the license agreement now If you accept the terms below click I Agree then Next Otherwise click Cancel ALPHA MEDIA INC Connect2Doorman ALL VERSIONS AND SOFTWARE RELATED COMPONENTS J END USER LICENSE AGREEMENT FOR ALPHA MEDIA INC SOFTWARE IMPORTANT READ CAREFULLY This Alpha Media Inc End User License Agreement EULA is a legal agreement between you
21. reen that looks like the above image It will show the live video from the location if they have a camera setup there At this point they have two options They can click Yes Accept Call or No or close the window to not accept the call If the call is accepted the call request will be cleared off of any other operator screen that the call request appeared on If all operators say No or the call request is not answered by any operators in a timely fashion the call will be automatically ended and the visitor will hear a call ended message When the call is accepted the operator will have audio communication with the entry station through their USB headset and the screen will then look like the following image 14 r D amp Connect2Doorman S File Audio Alpha Tower Entrance Welcome to Alpha Tower my Name is Keith How may I help you today Select type of visitor this is Social Call Delivery Emergency Resident Information Contact Info Package Receiving Resident Notes Approved Visitors Send Resident a Message Abagail Jadiel 350 a Abbie Harold 115 Abbigail Trace 345 Ruben 555 Suite Abigail William 108 igayle Roderick 510 Email Abril Kendrick 408 Ada Jaylon 533 Adalyn Jamison 412 Adalynn Ross 321 Addison Andrew 112 Adeline Bennett 678 bd kK A
22. s all of your current options If you left click on the Connect2Doorman icon it will open up the QwikCams screen The menu items are as follows QwikCams provides a simple view of multiple cameras at once Operators list your other operator s online status and allows you to call them Settings login settings and change your password Admin Settings configuration of all settings in your Connect2Doorman account Help online help with your Connect2Doorman questions About Connect2Doorman gives current version that you have running Log In as another Operator lets you switch the current login to connect with a different Operator Name Close Connect2Doorman shuts down the Connect2Doorman software on your computer va Call Request A Call Request can be made from any location that has the Connect2Doorman audio hardware setup When the visitor presses the call button from an entry the Call Request is activated and the visitor will hear a welcome message 13 r a Connect2Doorman Ch e File Audi You have a Call Request from Alpha Tower Would you like to accept this call Yes Accept Call No j CH D The Call Request will be displayed at any operator screens that are currently running the Connect2Doorman software for that location When an operator receives a Call Request they will have a window that pops up on their sc
23. se button on the Connect2Doorman icon shown in the Windows System Tray and select where it says Operators You will then see a list of all of your operators 20 8 RB Connect2Doorman Operators David Mayo Offline Edward Geller Online Mary Sokolov Online Next to the operators name you will see a status indicating whether they are online or offline If you would like to talk with an operator who is online just select their name and click on the Call button A call request message will then pop up on that operator s screen They have the option to accept or decline the call If they accept the call you will then have audio communication with that operator The call can be ended at any point by either operator by clicking the End Call button gr QwikCams The QwikCams screen allows an operator to easily view live video from multiple cameras at once To open up the QwikCams screen you can either left click on the Connect2Doorman icon in the Windows System Tray or right click on the icon and select QwikCams in the menu 21 Er Connect2Doorman Qwil i select gen Connect Doorman Alpha Tower Mail Roo Bet yer States jand jeta Tower Honeoye Falls In the QwikCams screen if you have multiple locations setup you will see a drop down box in the upper left hand corner to select All Locations or a specific location If you select a specific
24. swers your questions The script is fully customizable to how you would like your operators to handle calls ge Switching Call to Other Locations Once an operator is done talking with a visitor and clicks the door release button to let them in the building and if there are multiple cameras setup you can follow the visitor on any other cameras you may have For example if you let a delivery person in the building you can watch them walk down the hallway and then into the mailroom You can also speak with them in the mailroom then by clicking on the mailroom thumbnail video This will open up the audio at that location if VoIP is setup there as well NOTE Once you click on another location to open up the audio it will end the call at the current location you are talking to n Resident Information In the Resident Information box you will see a list of all of the current residents To easily find a resident you can type in their first name last name or suite number in the text box above the list Once you select a resident their contact information will be shown 16 Resident Information 102 Contact Info Package Receiving Resident Notes Approved Vistors Send Resident a Message Brown Alton 102 Name Vincent Alero Reg 8 Bsa Tyree 102 Isabella Michael 102 Sasha Arthur 102 You will see their full name suite email address call buttons for each contact
25. t connection provides the ability for the remote call center to speak with building visitors and watch cameras at a building for both security and visitor verification All the communication at the call center is provided through the Connect2Doorman software There is no software that needs to be installed at the building or its entries Also there is no hardware that needs to be installed at the call center All you need is a USB headset and the call center operators will be able can control everything in Connect2Doorman directly from their Windows based computers Customer Building Central Monitoring Center SurveillanceCamera The basic functionality of Connect2Doorman is activated when a building visitor presses a button located at the entry That will trigger the software to pop up a call request video display on any operators connected to that building The first operator to accept the call request will then have full audio communication with that location and that call request will be cleared from the rest of the operator s computer screens Once an operator has communication with a visitor they can see all the cameras connected at that location They can speak with any other audio devices setup at that location They can also trigger door releases to allow visitors into the building and into other specific locations for example a package delivery room There are no phone lines that need to be installed at any locations Al
26. tate of New York U S A Should you have any questions concerning this EULA or if you desire to contact Alpha Media Inc for any reason please contact the Alpha Media Inc subsidiary serving your country or write Alpha Media Inc 42 Central Drive Farmingdale NY 11735 1202 You may contact us by phone at 631 777 5500 or fax at 631 777 5599 or by email at info alphamedia net Table of Contents Chapter 1 Introduction Chapter 3 Settings Li Ze Ki Ze Ki Ze Chapter 4 Appendices Ki Ze How Connect Doorman m WOrkS AAA A ellen CN 6 Building Hardware Installation cccsscccccecssssssscecececseseeeseseecseseeseseescscseseseasseseesceesesesaeseeseeeeeneas 7 B ilding NETWOrk S tUD s cicsivssceasscesesenctaactsliconsaateantaenvonsasensedadveetbaenceledssusvennweasnaceledaedites Ree 8 Call Center Operator Software Installation ccceccccccccessessscesecesesessecececeeseeeeesseeeeecsesesaeseeeeeees 8 Call REQUEST EEN 13 Control CT LEE 15 Operator SCN Bic ce scctsecncnewseetecenasccctcatiecmesctecendecadeeuetenddencsseseacceceadesstevsnaececdecendncescdeegederendecsenessecess 16 Switching Call to Other Locations 16 Resident Informatiesessie sensacon nene nesena asaos wasia SE vag EEEE NE EENE eidaieasseacaouasesbegtinns 16 R sident Calling uinie enea iea a Eeer ENEE EENS 17 Resident Package Receiving micaia ieinter sideri aair N E Ea Ee eOr EEN cdaseavadiuaasanedensance 18 E Tue 18 lege VE KEE 18 Malti l
27. tings like name email and if they have admin access My Buildings This page lets you add new buildings to be used with Connect2Doorman or edit existing buildings In buildings you can edit wave files used for playing audio at the entry panels to greet and give instructions to visitors It allows you to add remove entry panels in a building 24 My Apartments amp Residents This page allows you to add remove apartments and the residents in those apartments For each resident you can upload a photo of them and change all of their contact information and notes Administrative Reports This page gives you reports to see what type of activity you have going on at your different buildings 25 Chapter 4 Appendices d Appendix A Port Forwarding for Video IP box To be able to access cameras over the internet from outside of a building s local network you will need to setup port forwarding for each Video IP box in the buildings router firewall hardware By default the router firewall hardware will block all camera access to the internet Port forwarding allows you to setup a local address and port number for each camera to be able to view it from the internet Each Video IP box will have its own specific port number pre configured on it To setup port forwarding you will need to know the address and password of the router firewall device setup to share the internet connection All devices are configured a little differently
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