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DVI-D-CATx/Fiber KVM-Extender Quad

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1. 54422 2 KVM Extender Quad Head DVI D USB HID CATx ACS4422A R2 MM KVM Extender Quad Head DVI D USB HID Multimode ACS4422A R2 SM KVM Extender Quad Head DVI D USB HID Singlemode 54442 2 KVM Extender Quad Head DVI D USB 2 0 ACSA4442A R2 MM KVM Extender Quad Head DVI D USB 2 0 Multimode ACSA4442A R2 SM KVM Extender Quad Head DVI D USB 2 0 Singlemode ACS4481A R2 SM KVM Extender Quad Head DVI D USB HID Singlemode CWDM ACS4482A R2 SM KVM Extender Quad Head DVI D USB 2 0 Singlemode CWDM Upgrade Kits ACS2209A RMK 19 1U Rack mount Kit to mount one device OVERVIEW 2 5 Compatibility Interface Compatibility e Digital Video DVI D Digital Video standard installed by Digital Display Working Group www ddwg org R G B CLOCK in a data stream with up to 3x 1 6 GBit sec Signals are TMDS Level e USB Keyboard Compatible with all standard keyboards Certain keyboards with enhanced features may also be supported with custom firmware Keyboards with built in hub are also supported but there are never more than two HID devices supported e USB Mouse Compatible with all standard 2 button 3 button and wheel mice e USB HID Human Interface Device like touch screens graphics tablets barcode readers or similar are supported but there is no guarantee for this The USB HID is NOT suitable for use with other USB devices like Scanner webcams data sticks etc that other
2. ACS4422A R2 ACS4422A R2 MM BLACK BOX ACS4422A R2 SM ACS4442A R2 ACS4442A R2 MM ACS4442A R2 SM ACS4481A R2 SM ACS4482A R2 SM DVI D CATx Fiber KVM Extender Quad Head Manual http www blackbox com DVI D CATX FIBER KVM EXTENDER Welcome to the DVI D CATx Fiber KVM Extender Family Thank you for purchasing a DVI D CATx Fiber KVM Extender We appreciate your business and we think you ll appreciate the many ways that your enhanced RGB Graphic system will save you money time and effort That s because our DVI D CATx Fiber KVM Extender is all about breaking away from the traditional model of attaching a new display to DVI graphic source Using the DVI D CATx Fiber KVM Extender you can remotely locate monitor keyboard and mouse up to 140m CATx away from your CPU Singlemode fibers allow up to 10km Wherever long distances are required e g airports industrial plants call centres or in distributed computer centres the DVI D CATx Fiber KVM Extender is the best way to solve all problems in remotely locating your console 2 families with 4 different types are available Quad Head devices for USB HID or USB 2 0 transparent CA Tx Multimode Singlemode and CWDM This manual will tell you all about your new DVI D CATx Fiber KVM Extender including how to install operate and troubleshoot it For an introduction to the Extender see Chapter 2 The Extender product codes covered in this manual are ACS4422A R
3. The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental or installation related The manufacturer shall not be responsible for any loss damage or injury arising directly indirectly or consequently from the use of this product Cautions and Notes The following symbols are used in this guide CAUTION This indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury NOTE This indicates important information to help you make the best use of this product DVI D CATX FIBER KVM EXTENDER The products mentioned in this manual released according to the following standards v LES RoHS 1 visual interface WARNING This equipment has been found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in
4. C Storage Temperature 13 to 140 F 25 to 60 C Relative Humidity max 80 non condensing m APPENDIX F CONNECTORS Appendix F Connectors DVI D CATx Fiber KVM Extender Connector Pin outs DVI I female connector used for Input Output connector for DVI only Pin QN tA A Q N C2 Signal T M D S data 2 T M D S data 2 T M D S data 2 GND DDC Input SCL DDC Output SDA Internal use Internal use n c Pin 9 10 11 12 13 14 15 16 Signal T M D S data 1 T M D S data 1 T M D S data 1 GND 5V high impedance GND Hot Plug recognition C2 C5 C3 C4 Signal T M D S data 0 T M D S data 0 T M D S data 0 GND T M D S clock GND T M D S clock T M D S clock Internal use Internal use DVI D CATX FIBER KVM EXTENDER DVI I female connector used for Input connector DVI PS2 combo port Pin C2 Signal T M D S data 2 T M D S data 2 T M D S data 2 GND PS2 KBD CLK PS2 KBD DATA DDC Input SCL DDC Output SDA Analog VSYNC Pin Signal T M D S data 1 T M D S data 1 T M D S data 1 GND PS2 MOUSE CLK PS MOUSE DATA 5V In for DDC GND Hot Plug recognition C2 C5 C3 C4 Signal T M D S data 0 T M D S data 0 T M D S data 0 GND PS2 MOUSE VCC IN 5V not required PS2 KBD VCC IN 5V always required T M D S clock GND T M D S clock T M D S clock APPENDIX F CONNECTORS Co
5. DVI D CATx KVM Extender units can be mounted in a 19 rack using the mounting kit ACS2209A RMK Mounting Instruction Rackmount Kit ACS2209A RMK Using the Rackmount Kit ACS2209A RMK one device local or remote unit can be mounted into a 19 Server Rack base plate 8 pieces spacer M2 5x2 3 pieces blind plate 8 pieces M2 5x5 Philips type countersunk screws Mounting instruction e Align the holes on the base plate with the vacant screw holes on the base of the device e Fasten the base of the unit to the plate of the mounting kit Only use the supplied short screws to prevent damages on the PCB s e Blanking plates are not used for this application S RB DVI D CATX FIBER KVM EXTENDER Appendix C Audio Serial Support The Audio Serial allows bi directional stereo audio and 3 wire Tx Rx XON XOFF serial data link to be sent across the regular interconnection cable in addition to keyboard mouse and DVI video Serial Interface Set Up and Operation No setting up or user adjustments are required Please note that the serial link is always active Please bear in mind that the Remote Unit s serial port is wired as DTE i e the same as that on a PC To connect a serial printer or other DTE rather than DCE device to the Remote Unit you will need a Null Modem crossover cable between the Remote Unit and the printer A serial touch screen may be plugged directly into the Remote Unit Please
6. connection of Local and Remote user consoles Single Head An extender system that supports one monitor Keyboard Mouse Quad Head An extender system that supports four monitors Keyboard Mouse DVI Digital Video standard installed by Digital Display Working Group www ddwg org R G B CLOCK in a data stream with up to 3x 1 6 Gbit sec Signals are TMDS Level PSU The desktop power supply connected to the Local Remote unit HID Human Interface Devices are units which are used for human access to the CPU They are a USB device class of its own e g Memory Devices Besides of keyboard and mouse also touchscreen light pen fingerprint sensor graphic tablets etc are HID devices 2 gt DVI D CATX FIBER KVM EXTENDER CPU with DVI D Quad Head Graphic card Local Console cea DVI D Extender system Optional additional USB 2 0 devices DVI D KVM Extender system example OVERVIEW 2 3 Features All members of the DVI D CATx Fiber DVI KVM Extender Series offer the following features e Support for 4x DVI D Graphic cards e Support for PS2 Keyboard and PS2 Mouse e Support for USB Keyboard and USB Mouse Bi directional stereo audio 16 bit digitized support enables high quality low noise audio extension e Support of transparent serial port enables any serial device to be extended up to 19 2K Baud The serial port may be used to extend o
7. device must idle until the actual frame is displayed completely until VSYNC gt the number of frames per second transmitted sinks Moment to switch JP3 behaviour Switching during HSYNC default Switching during VSYNC Higher Framerate but possibly horizontal breaks detectable Lower Framerate no horizontal breaks detectable but possibly stepping pictures E s TROUBLESHOOTING 5 Troubleshooting Monitor There isn t a picture Check the power supply connection at the local and remote unit Is the Power Red LED at the Local unit illuminated see page 25 If not the internal power supply may be damaged or there may be an internal error Check that the Interconnection cable is connected at the Local Unit and the Remote Unit Is the Link Status LED illuminated see page 25 If not there may be a problem with the Interconnection cable Are there Errors through data transmission over CATX Cable Cable too long too high attenuation or too much EMI interference Is the Data Error LED illuminated or blinking see page 25 If yes check cable length and environment Video Okay LED is dark CPU does not provide a video signal Check settings of the graphic card Try out connecting a monitor to the local output to see whether there is a signal or not Stepping pictures on displaying movies On high resolutions the amount of data transmitted each second expires the capability of the data link T
8. switching enhances the count of frames transmitted per second fixed 24 Bit color depth gives smooth color grades under all circumstances Please select to you choice the better mode To modify the color depth see Service Setup page 27 INSTALLATION 3 Installation For first time users we recommend that you carry out a test placement confined to a single room before commencing full installation This will allow you to identify and solve any cabling problems and experiment with the KVM extender system more conveniently 3 1 Package Contents You should receive the following items in your extender package all types e DVI D CATx Fiber KVM Extender pair Local Unit Remote Unit e 2 US type power cords and power supplies e User manual Quick Setup e Ix KVM CPU cable set 1 8m with one side PS 2 6 pin mini DIN male keyboard and mouse connector and DVI D video DVI D dual link male connector other side DVI D video DVI D dual link male connector IE on mio d m S IP E e Ix PS2 Keyboard Mouse adapter to connect K M to the Local Unit keyboard be in directly without using an adapter e 3x DVI D 1 8m video cable DVI D dual link male to male ip ai s m9 i DVI D CATX FIBER KVM EXTENDER e 1 USB 1 8m cable USB type A to type B M e Ix Serial link audio ZIP type cable 1 8m with one side DSUBOpin female conn
9. the LEDs is shown below Diagnostic LED Diagnostic LED Data Error Link Status Diagnostic LED Video OK 92 93 Diagnostic LEDs at DVI D Extender DVI D CATX FIBER KVM EXTENDER LED Power LED Red LED Video Okay Green LED Link Status Green LED Data Error Green LED Appearance Off On Off On blinking On Off blinking On Diagnostics Device not ready Device ready No or invalid video signal detected Device ready No CATx connection Device ready Device ready Errors through data transmission over CATx Cable Cable too long too high attenuation or too much EMI interferences SERVICE SETUP 4 Service Setup For most applications you shouldn t need not to make any adjustments to set up your DVI D CATx Fiber Extender Under some special circumstances it could be necessary to setup configuration specials For some applications you may need to open the Local Unit and or the Remote Unit Unscrew the Philips type screws at both sides at the bottom of the device Carefully displace the lower and upper shells of the case Fastening E screw on the astening f th screw on the 2 dii bottom of the device 4 1 Setup at the Local Unit After unscrewing and opening the upper shell please place the device in this orientation with the CATx connectors to the right and the electrical connectors to the left The main PCBs th
10. which case the user will be required to correct the interference at his own expense DVI D CATX FIBER KVM EXTENDER Safety Precautions and Installation Guidelines To ensure reliable and safe long term operation please note the following installation guidelines e Do not use CATx devices to link between buildings please use fiber devices e Only use in dry indoor environments Ifthe building has 3 phase AC power try to ensure that equipment connected to the Local and Remote units is on the same phase e Try not to route a CATx link cable alongside power cables e The Remote unit Local unit and any power supplies can get warm Do not locate them in an enclosed space without any airflow e Do not place a power supply directly on top of a unit e Do not obstruct a unit s ventilation existing holes To safeguard against personal injury and avoid possible damage to equipment or property please observe the following e Only use power supplies originally supplied with the product or manufacturer approved replacements Do not attempt to dismantle or repair any power supply Do not use a power supply if it appears to be defective or has damaged case e Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input e Do not attempt to modify or repair this product or make a connection from the CATx
11. your difficulty our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it Shipping and Packaging If you need to transport or ship your DVI D CATx KVM Extender e Package it carefully We recommend that you use the original container Ifyou are shipping it for repair please include the Unit s external power supplies If you are returning it please include everything you received with it Before you ship the Extender back to your dealer for repair or return contact him to get a Return Authorization RA number o DVI D CATX FIBER KVM EXTENDER Black Box Technical Support Country US Austria Belgium Denmark Finland France Germany Web Site E Mail www blackbox com info blackbox com www black box at support black box at www blackbox be support english blackbox be support french blackbox be support nederlands blackbox be www blackbox dk blackbox blackbox dk www blackbox fi tuki blackbox fi www blackbox fr tech blackbox fr www black box de techsu black box de Phone 724 746 5500 43 1 256 98 56 32 2 725 85 50 45 56 63 30 10 358 201 888 800 33 820 07 09 11 49 811 5541 110 724 746 0746 43 1 256 98 56 32 2 725 92 12 45 56 65 08 05 358 201 888 808 33 820 05 07 09 49 811 5541 499 Ireland Italy Netherlands Norway Spain Sweden Switzerland www b
12. 2 KVM Extender Quad Head DVI D USB HID CATx ACS4422A R2 MM KVM Extender Quad Head DVI D USB HID Multimode ACS4422A R2 SM KVM Extender Quad Head DVI D USB HID Singlemode ACS4442A R2 KVM Extender Quad Head DVI D USB 2 0 CATx ACS4442A R2 MM KVM Extender Quad Head DVI D USB 2 0 Multimode ACS4442A R2 SM KVM Extender Quad Head DVI D USB 2 0 Singlemode ACS4481 A R2 SM KVM Extender Quad Head DVI D USB HID Singlemode CWDM ACS4482A R2 SM KVM Extender Quad Head DVI D USB 2 0 Singlemode CWDM 2 DVI D CATX FIBER KVM EXTENDER Copyrights and Trademarks 2009 All rights reserved This information may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners Disclaimer While every precaution has been taken in the preparation of this manual the manufacturer assumes no responsibility for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice
13. ATx Fiber KVM Extender uses its own internal DDC table If this setting does not satisfy your requirements the DDC table can either be switched to the locally attached screen or could be downloaded from remotely located screen and stored in the internal DDC table To modify the DDC Setup see Service Setup page 27 Selecting the moment of switching to the next frame The transmission of screen data is not synchronous to the screen change of the graphic card Normally the transmission is terminated during displaying a frame on the screen If the device switches to the new frame during the displaying period of the old frame somewhere on the screen it s possible and that you can see horizontal screen breaks in the moment of switching default On the other hand the device must idle until the actual frame is displayed completely until VSYNC gt the number of frames per second transmitted sinks To modify the switching behaviour see Service Setup page 27 Selection of Color reduction for transfer acceleration You can select whether always 24 Bit colors full color depth are transmitted or whether the compression algorithm automatically switches between 16 and 24 Bit colors to accelerate the data transfer default Normally the difference between 24 Bit and 16 Bit is not recognizable but under some special circumstances e g in photo processing installations there might be disturbing color aberrations However the automatic color
14. Bit El 4 2 Setup at the Remote Unit After unscrewing and opening the upper shell please place the device in this orientation with the CATx Fiber connectors to the right and the electrical connectors to the left The main PCBs then will look like this JP1 JP2 JP3 ra ca ME a BE C ct cx 1 1 5 ont C B ey ELEL d Ed M Vm FR ca lt S Q D ESS lt 5 ca ER 8 9 lt gt 1 cx gt OW gt gt lt gt sey p 0 gn arca E N oe N FQ Opuxt10re REMOTE O O E Use the diagram to locate jumpers Selecting the moment of switching to the next frame The transmission of screen data is not synchronous to the screen change of the graphic card Normally the transmission is terminated during displaying a frame on the screen If the device switches to the new frame during the displaying period of the old frame somewhere on the screen it s possible that you can see horizontal screen breaks in the moment of switching On the other hand the
15. DSR RTS CTS Not connected O OO OQ tA W NY Pin out according to EIA TIA 568A 1000 Pin A UU N 1 8 Pin DI 5 D3 D1 6 D2 D2 T D4 D3 8 D4 NOTES
16. HID devices Human Interface Device like touch screens graphics tablets barcode readers or similar are supported but there is no guarantee for this The DVI D CATx Fiber KVM Extender for USB HID is NOT suitable for use with other USB devices like Scanner webcams data sticks etc The USB HID device never supports more than two devices Keyboard and Mouse or Keyboard Touch screen etc but not e g Keyboard Mouse and Touch screen simultaneously A hub is allowed but does not raise the number of supported devices Devices with USB HID support ONLY Keyboard Mouse It s possible DVI D CATX FIBER KVM EXTENDER 2 6 How to Use This Guide This guide describes the installation and configuration of the DVI D CATx Fiber Extender Series Although the connection and operation of the system is relatively straightforward you should consider the following before getting started Connection amp Compatibility If you have purchased an Extender Kit this will contain all the cables required to connect the Local unit to your PC or KVM switch Please see also Package Contents page 15 For information about connection and installation see Interconnection Cable Requirements page 17 DDC Information Normally it is not necessary to make any adjustments to the DVI D CATx Fiber Extender However in some circumstances it may be necessary to redefine the source of DDC Information for the CPU By default the DVI D C
17. TION 3 3 System Setup To install your DVI D CATx Fiber Extender system 1 Switch off all devices 2 Connect your keyboard monitor s and mouse to the Remote unit depending on device type Please ensure to not swap Mouse and Keyboard connector The Keyboard connector is purple and the Mouse connector is green 3 Using the supplied CPU KVM cable s connect the keyboard monitor s and mouse connectors on the computer or KVM switch Please ensure to not swap PS2 Mouse and PS2 Keyboard connector The PS2 Keyboard connector is purple and the PS2 Mouse connector is green 4 Connect the interconnect cable to the INTERCONNECT socket s 5 Connect the AC power supply to power the unit 6 dual access system connect the monitors for the Local console to the appropriate ports on the Local unit The ports may also be used to feed into a KVM switch To the local PS2 Keyboard Mouse port you can attach a Keyboard directly or Mouse Keyboard together using the delivered adapter To attach a local USB Keyboard Mouse please use additional USB port s at your CPU or use a USB hub in between CPU and local unit s USB connector 7 Power up the system Local keyboard mouse port DVI D CATX FIBER KVM EXTENDER Solely Keyboard may be Connect to CPU local DVI Monitor port DVI 1 2 4 connect to Local console monitor 3 4 plugged in directly Connect to CPU keyboard mouse through e audio ports equipp
18. data processing time in the CPU until the changed data reach the graphic card output connector e 15 to 45mcec getting the graphic data into the local unit of the extender system and transmitting to the remote unit 60 to 20fps e 10 to 100msec data processing time in the display until the data are displayed on the screen where 15msec normally are only reached by CRT tubes In total there are delay times between 85 and up to 230msec possible where most of this delay is NOT caused by the extender system Extender based delay is 5 to 15msec data transfer to the CPU and 15 to 45msec frame transfer to the remote unit in total 20 to 60mesec Depending to our experiences even a step from 100msec delay to 140msec i e by inserting an extender system to a CPU monitor link may cause visible effects Please note that even a monitor directly connected to a CPU has a delay of 70 to 175msec So under special conditions even the bare CPU monitor link shows this rubber band behaviour If you now insert an extender system the problem may occur and is in false dedicated to the extender system where it only gives a small part to the total problem How to solve the problem Use a display with a low delay time NOTE This is NOT the reaction time indicated by the manufacturer This reaction time is only the time the display needs to switch a black pixel to get white or vice versa but not how long it takes from receiving the data on the connect
19. duction A CATx Fiber KVM Extender is mainly used to extend the maximum distance between a CPU and his Keyboard Monitor Mouse considerably In addition they are beneficial in installations in electromagnetic hazardous environments EMI Normal Keyboard Monitor Mouse extender cables and Extender using traditional cables cannot go so far and EMI interferences may reduce the maximum distance and or reliability Using a DVI D CATx Extender system these limitations are past Retain your CPU in a secure rack cabinet or data center while accessing from a 140m remotely located place A basic KVM extension system comprises a Local unit and a Remote unit The Local unit connects directly to the computer or a KVM switch system using the supplied cable s The user console keyboard mouse and monitor attaches to the Remote unit The Remote and Local units communicate video and data information along the interconnecting cables Local units offer dual access allowing the connection of a second monitor close to the computer 2 2 Glossary The following terms are used in this guide CATx Any Category 5 5e 6 or higher cable solid wires type AWG24 Although flexible AWG27 7 cables can be used too the lengths of flexible cables count twice in the calculation of the total distance Fiber 9u Singlemode or 50u 62 5u Multimode fiber cable KVM Keyboard Video and Mouse Console Keyboard Mouse and Monitor Dual Access A system allowing
20. ector 2x 3 5mm stereo plugs other side miniDIN8pin male connector ici ACS4442A R2 ACS4442A R2 MM ACS4442A R2 SM and ACS4482A R2 SM additionally e 1x USB 1 8m cable USB type A to type B ce If anything is missing please contact Technical Support see Appendix D Calling Technical Support INSTALLATION 3 2 Interconnection Cable Requirements To connect the Local and Remote units you will need e DVI PS2 Keyboard PS2 Mouse Connect the supplied KVM CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free DVI USB Keyboard USB Mouse Connect the supplied KVM CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free DVI Connect the supplied DVI CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free CATx Cable Recommended cable S UTP CATx according EIA TIA 56A TSB 36 or Digital STP 17 03170 Four pairs AWG 24 connection according EIA TIA 568A 10BaseT Use of cables from a higher category Cat5e Cat6 Cat7 is possible The use of unshielded CATx Cable is possible because of the higher electromagnetic noise sensitivity the device class may not be reached Because of the higher loss of the stranded cables the maximum distance is reduced to approx half the value of solid cables A point to point connection is required Having one or more patch panels in the li
21. ed adapter z D local DVI Monitor Connect to Connect to port Connect to CPU USB CPU DVI 3 AC Power Local console keyboard supply monitor 1 2 mouse PS2 100 230VAC 50 60Hz DVI D KVM Extender Type ACS4422A R2 4422A R2 xx Local Unit remote DVI Monitor Connect to CPU port connect to serial interface Remote console monitor 1 2 Connect to CPU Audio OUT Audio IN remote DVI Monitor port connect to Remote console monitor 3 4 ORO Remote USB Remote PS2 HID ports mouse port Remote PS2 keyboard port Connect to AC Power supply 100 230VAC 50 60Hz DVI D KVM Extender ACS4422A R2 4422A R2 xx Remote Unit EO INSTALLATION Local keyboard mouse port Solely Keyboard may be Connect to CPU local DVI Monitor port DVI1 2 4 Connect to Local console monitor 3 4 plugged in directly Connect to CPU keyboard mouse through e audio ports equipped adapter D Ego Connect to AC Power supply local DVI Monitor Connect to CPU port Connect to CPU USB DVI 3 keyboard CPU USB Local console mouse PS2 monitor 1 2 100 230VAC 50 60Hz DVI D KVM Extender Type ACS4442A R2 4442A R2 xx Local Unit remote DVI Monitor Connect to CPU port connect to serial interface Remote console monitor 1 2 Connect to CPU Audio OUT Audio IN remote DVI Monitor
22. en will look like this JP1 JP2 JP3 z wor 5 n n TFT 25 mm H seria dun dau aQ m Hen ca T Liu Ll rn rmm H E ca cicon ccr J O cE 1 POF Local CE maom LLLLI Liu iu fe ITT Qui E33 8 E3E3E3E3 Use the diagram to locate jumpers 4 DVI D CATX FIBER KVM EXTENDER DDC You can select whether the DDC is taken from internal DDC table or from local monitor or the DDC information could be downloaded from remote monitor and stored into internal table DDC JP1 JP2 From internal Table a From local Monitor 2l A Loading the DDC Information from the n H LI Remote Monitor into the internal DDC m Table see also below Loading the DDC Information from the Remote Monitor into the internal DDC Table default Loading the DDC Information from the Remote Monitor s into the internal DDC Table To load the DDC Information from the Re
23. erconnection cable is connected at the Local Unit and the Remote Unit Is the Link Status LED illuminated see page 25 The other console is active Claim control by any keyboard action or by pressing left and right mouse buttons simultaneously PS2 Mouse A mouse cursor appears on the screen but the mouse does not work Wrong cable plugged in keyboard and mouse cables reversed Try a different model of mouse You have connected the Local unit while the CPU was running Therefore you have connected first the keyboard cable and then the mouse cable Disconnect the keyboard cable and connect it again Please reboot you CPU if the mouse is still not running The other console is active Claim control by any keyboard action or by pressing left and right mouse buttons simultaneously The system does not detect a PS 2 mouse or the application cannot find the mouse Wrong cable plugged in keyboard and mouse cables reversed Ensure that the Local Unit is connected to the PC keyboard port to provide power You have plugged keyboard and mouse cable to the CPU ports while the CPU was powered There you first have plugged the Keyboard cable then the Mouse cable Please unplug and re plug the keyboard cable If the mouse still does not work please reboot the CPU The K M sub electronics are powered by the CPU keyboard port If you first plug in the keyboard cable the circuit tries to find a mouse port If it fails it disables the mouse functionali
24. herefore the data have to be reduced before transmitting This is done in a first step by a so called RLE Run Length Encoding algorithm If this loss less compression does not reach the required amount frames are dropped The frame actually transmitted is transmitted completely even if the graphic card generates a new frame This new frame is discarded Because of this behaviour the count of frames per second fps may be reduced to a value where stepping pictures are seen How to solve the problem Please use a lower resolution which is slightly higher than the resolution of the recorded movie Please see that most actual movies do have only a low resolution of approx 720x480 NTSC or 704x576 PAL or even 320x256 VHS If the monitor provides a higher resolution it may provide the scaling of the pictures The picture quality is the same if the monitor or the CPU does the scaling How to solve the problem Set the color depth to 16 24Bit AUTOSELECT On moving pictures the human eye is not able to see differences between so many colors A reduction to 16Bit reduces the amount of data without visible effects PS2 Keyboard The PC boots fine with no error messages but the keyboard does not work at all Wrong cable plugged in keyboard and mouse cables reversed ooo RH DVI D CATX FIBER KVM EXTENDER Try a different model of keyboard If the new keyboard works then original one may be incompatible Check that the Int
25. jack socket Line In amp Line Out Remote Unit Connectors 2 x 3 5mm stereo jack socket Line Mic In amp Line Out Microphone Support A microphone may be connected to the Remote Unit Pull up resistor provides bias for condenser microphone Option to set microphone amplification to 17dB DVI D CATX FIBER KVM EXTENDER Serial Interface Serial Speed Up to a maximum of 19 200 Baud Serial Data Format Format Independent Flow Control NO flow control XON XOFF Type and Maximum Length of Interconnection Cable CATx Installation cable AWG24 S UTP CATx cable acc EIA TIA 56A TSB 36 or max 120m 400ft Digital STP 17 03170 Four pairs AWG 24 wiring acc EIA TIA 568A 1000BaseT Patch cable AWG26 7 S UTP cable EIA TIA 56A TSB 36 or max 60m 200ft Digital STP 17 03170 Four pairs AWG 26 7 wiring acc EIA TIA 568A 1000BaseT Maximum Length of Fibre Cable LC Connector Singlemode 9um 10 000m 32 750ft Multimode 50 400m 1 300ft Multimode 62 5um 200m 650ft Size and Shipping Weight ACS4422 ACS4442 420 x 143 x 43mm 19 x5 6 x1U 2 devices CATx Multi Singlemode Weight 1 5 kg 3 316 each Shipping box 470x250x115mm 18 5 x9 8 x4 5 Weight 3 3kg ACS4481 ACS4482 420 x 265 x 43mm 19 x10 4 x1U 2 devices CWDM Weight 2 15 kg 4 71b each Shipping box 500x370x105mm 19 7 x14 6 x4 1 Weight 5 0kg Environmental Operating Temperature 4 to 113 F 5 to 45
26. lackbox co uk techhelo blackbox co uk www blackbox it supporto tecnico blackbox it www blackbox nl techsupport blackbox nl www blackboxnorge no support blackboxnorge no www blackbox es tecnico blackbox es www blackboxab se support blackboxab se www black box ch support black box ch 353 1 662 2466 39 02 27 404 700 31 30 241 7799 47 55 300 710 34 916590732 46 8 44 55 890 41 55 451 70 71 353 1 662 2477 39 02 27 400 219 31 30 241 4746 47 55 300 701 34 916239784 46 08 38 04 30 41 55 451 70 75 UK www blackbox co uk techhelo blackbox co uk 44 118 965 6000 44 118 965 6001 EE APPENDIX E SPECIFICATIONS Appendix E Specifications Power Supply Voltage 100 240V AC 0 8A 50 60Hz 5 VDC 7A Power required Local Unit max 5V 3 5A Remote Unit max 5V 5 5A Interface Depending on type of device Video source Monitor DVI D up to 1920x1200 60Hz Keyboard PS2 or USB Mouse PS2 or USB 2 3 button and wheel mouse LC Glass fibre 1000 MBit High speed transmission Corresponds to Gigabit Ethernet RJ45 1000 MBit high speed transmission Wiring according to 568B Gigabit Ethernet Audio Interface Description Bi directional stereo audio link Transmission Method Digitized virtually CD quality audio 16 bit 38 4KHz Signal Levels Line Level 5 Volts Pk Pk maximum Input Impedance 47K Local Unit Connectors 2 x 3 5mm stereo
27. link interface RJ45 to any other products especially telecommunications or network equipment c A CONTENTS Contents 1 Quick Setup 8 2 Overview 9 2 1 Introduction 9 2 2 Glossary 9 2 3 Features 11 2 4 Product Range 12 2 5 Compatibility 13 2 6 How to Use This Guide 14 3 Installation 15 3 1 Package Contents 15 3 2 Interconnection Cable Requirements 17 3 3 System Setup 19 3 4 Diagnostic LEDs 25 4 Service Setup 27 4 1 Setup at the Local Unit 27 4 2 Setup at the Remote Unit 30 5 Troubleshooting 31 Appendix A Example Applications 35 Appendix B Rack Mount Options 37 Appendix C Audio Serial Support 38 Appendix D Calling Technical Support 39 Appendix E Specifications 41 Appendix F Connectors 43 nn lt 1 Quick Setup This section briefly describes how to install your KVM extender system Unless you are an experienced user we recommend that you follow the full procedures described in the rest of this manual Install system Connect Remote unit to KVM Connect Local unit to CPU or switch Connect Local and Remote units with matching interconnection cable or Fiber Power up the system NO Check p s u s and connection to power outlet Power LED illuminated NO Link LED illuminated Check the CATx or Fiber cable and its connectors YES Video OK NO LED illuminated Check settings of graphic card or boot CPU YES OVERVIEW 2 Overview 2 1 Intro
28. mbined Keyboard Mouse connector output connector Local Unit Pin 1 KBD DATA 2 MOUSE DATA 3 KBD MOUSE GND 4 VCC 5 5 KBD CLK 6 MOUSE CLK Keyboard Mouse connector output connector Remote Unit 2 Pin Keyboard Pin Mouse 1 KBD DATA 1 MOUSE DATA 2 2 3 KBD GND 3 MOUSE GND 4 VCC 45V 4 VCC 5 5 KBD CLK 5 MOUSE CLK 6 6 DVI D CATX FIBER KVM EXTENDER USB Connector USB Typ B connector at Local Unit 2 1 3 4 Pin Signal 1 VCC 45V Red 2 Data White 3 Data Green 4 GND Black USB Connector USB Typ A connector at Remote Unit cc 1234 Pin Signal 1 VCC 45V Red 2 Data White 3 Data Green 4 GND Black APPENDIX F CONNECTORS Keyboard Mouse Adapter to connect Keyboard Mouse to Local Unit 2 Pin Connector device Pin Keyboard Pin Mouse 1 KBD DATA 1 KBD DATA 2 2 MOUSE DATA 2 1 MOUSE DATA 3 KBD GND 3 KBD GND 3 MOUSE GND 4 VCC 5 4 VCC 45V 4 VCC 5 5 KBD CLK 5 KBD CLK 6 6 MOUSE CLK 6 5 MOUSE CLK Audio serial Adapter to connect audio RS232 to Local Unit 7 4 8 6 5 3 2 1 Pin 1 AUDIO GND RS232 GND AUDIO OUT RIGHT CHANEL AUDIO OUT LEFT CHANEL RS232 RxD AUDIO IN RIGHT CHANEL AUDIO IN LEFT CHANEL ON A Q N RS232 TxD DVI D CATX FIBER KVM EXTENDER RS232 Remote Unit only Interface 12345 O OOOOO O OOOO 6789 9 pin DSUB male Remote Unit Pin Signal Not connected RxD TxD DTR GND
29. mote Monitor s into the internal DDC Table please precede the following steps e Power up the CPU the Local Unit the Remote cables to the CPU connected and the Monitor e Pull the Monitor Cable s from the Remote Unit Quad Head devices Monitors Switch ON the Monitor s if switched OFF ALL Monitors e Plug the Video Cable of the Remote Monitor s into the remote unit Remote and Local Unit powered ALL Monitors The Information of the Remote Monitor s is read automatically transferred to the Local Units and stored into the DDC EPROM e After a successful programming of DDC EPROM the Video OK LED at the Local Unit is blinking rapidly for approx 1 second Done SERVICE SETUP Selection of Color depth You can select whether 16 24Bit AUTOSELECT colors 64K 16M colors are transmitted default or 24Bit colors 16M colors AUTOSELECT means that as far as the screen content allows high data compression 24Bits are transmitted When the video data do not allow reducing data enough the colors are automatically reduced to 16Bit This is auto selected in each line of the screen picture at any time This mode makes the best compromise between speed and color depth Please select 24Bit if you want to have under all circumstances highest colours but perhaps with reduced frame rates Color depth JP3 16Bit 24Bit AUTOSELECT color depth depending n actual screen content default E 24
30. ne device requiring software handshaking Support for Tx Rx only XON XOFF that other HID devices Human Interface Device like touch screens graphics tablets barcode readers or similar are supported but there is no guarantee for this The DVI D CATx Fiber KVM Extender for USB HID is NOT suitable for use with other USB devices like Scanner webcams data Sticks etc USB HID device never supports more than two devices Keyboard Devices with USB HID support ONLY Keyboard Mouse It s possible and Mouse or Keyboard and Touch screen etc but not e g Keyboard Mouse and Touch screen simultaneously A hub is allowed but does not raise the number of supported devices e Optionally additional USB 2 0 transparent high speed transmission requiring an additional CATx cable or fiber pair available 4 devices can be attached directly at the Remote Unit more by using regular USB Hubs Maximum resolution DVI D 1920x1200 60Hz over all allowed distances all resolutions below of 1600x1200 with refresh rates of at least 75Hz e Supporting 16 Bit 24 Bit auto switching or fixed 24 Bit color depth user selectable e Status indicator LEDs on each device e 19710 footprint chassis e Rackmount kit available e CPU cables Adapters included DVI D KVM EXTENDER 2 4 Product Range There are eight products in the range and various upgrade kits DVI D Quad Head Extender
31. ne is possible and allowed Not allowed is a connection from the link interface RJ45 to any other products especially telecommunications or network equipment The use of flexible Cables Patch cable Type AWG26 7 is possible e Fiber Cable Two strands of fiber are required for Single Head devices eight strands for Quad Head devices Please note that the allowed distance will depend on device type AND on used fiber type Recommended cables ACSxxxxA MM Multimode type 50 125u allowed distance app 400m 1 300ft ACSxxxxA MM Multimode type 62 5 125u allowed distance app 200m 650ft ACSxxxxA SM Singlemode type 9 125u allowed distance app 10km 32 750ft A point to point connection is required Having one or more patch panels in the line is possible and allowed Not allowed is a connection from the Fiber link interface LC to any other products especially telecommunications or network equipment Our experiences show that Singlemode devices regularly work well on Multimode Fibers where vice versa it will never do In addition we found that Singlemode devices on Multimode fibers may extend the allowed oo n DVI D CATX FIBER KVM EXTENDER distance on Multimode fibers to twice the regular length Anyway this cannot be guaranteed and must be evaluated by the end user at own expense e Power Supply Connect the AC outlet jack to the Plug terminal on the front of both Local and Remote units INSTALLA
32. note that the devices support a 3 wire connection only Tx Rx GND Attached devices must support software handshake XON XOFF Audio Interface Set Up and Operation The audio interface is line level and is designed to take the output from a sound card or other line level source and be connected to a set of powered speakers at the other end of the link Stereo audio may be transmitted either way across the link simultaneously No set up is required unless a microphone is connected to the remote unit Connect up the extender as follows Take the line level output from your sound card green connector and connect to Line In on the extender A set of powered speakers may be connected directly to Line Out at the opposite end of the link Audio Interface Using a Microphone A microphone may be plugged into the Line In connector on the Remote Unit There are two ways of setting up a microphone The Local Unit s Line Out connection should normally be wired to the microphone input Red on your sound card The sound card should then be set up to provide additional amplification 20dB This is the preferred connection method Alternatively the Remote Unit itself can provide microphone amplification To set this open up the Remote Unit and locate the jumper labeled on the daughter board Connect this jumper across the pins The Local Unit s Line Out connection should then be wired t
33. o Line In Blue on your sound card If your microphone is already amplified follow the second method but DO NOT install the amplification jumper in the Remote Unit APPENDIX CALLING TECHNICAL SUPPORT Appendix D Calling Technical Support If you determine that your DVI D CATx KVM Extender is malfunctioning do not attempt to alter or repair it It contains no user serviceable parts Contact Technical Support at Black Box Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including firmware revision level printed on the bottom of the Extender very important especially for keyboard and mouse problems The DVI D CATx KVM extender s firmware revision level Version Number Format Board XXLO RE Pzzz Gvvvvvv Transceiver C M S xx Pyy Mzz Keyboard Mouse P U xx Vyyy The nature and duration of the problem e When the problem occurs e components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of cable etc particular application that when used appears to create the problem or make it worse The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this turns out to be the case for
34. onnection cable console monitor 3 4 Singlemode Connect to CPU serial audio ports Local keyboard mouse port Solely Keyboard may be plugged in directly keyboard mouse through equipped adapter Connect to AC Power supply 100 230VAC 50 60Hz local DVI Monitor Connect to CPU port Connect to DVI 3 keyboard CPU USB Local console mouse PS2 monitor 1 2 DVI D KVM Extender Type ACS4482A R2 SM Local Unit Connect to CWDM Interconnection cable remote DVI Monitor port connect to Remote console monitor 1 2 Singlemode remote DVI Monitor port connect to Remote console monitor 3 4 Remote USB Remote PS2 Remote PS2 HID ports mouse port keyboard port Remote USB Connect to 2 0 ports AC Power supply 100 230VAC 50 60Hz DVI D KVM Extender ACSA4482A R2 SM Remote Unit DVI D CATX FIBER KVM EXTENDER m x m z DVI D KVM Extender Type ACS4422A R2 Local Remote Unit Port 5 USB 2 0 a DVI D KVM Extender Type ACS4442A R2 Local Remote Unit DVI D KVM Extender Type ACS4422A R2 xx Local Remote Unit Port 5 USB 2 0 DVI D KVM Extender Type ACS4442A R2 xx Local Remote Unit EB INSTALLATION 3 4 Diagnostic LEDs Each DVI D CATx KVM Extender is fitted with indicator LEDs Power Video OK Data Error Link Status The Power LEDs are built into the Power switch Diagnostic LED Power The location of
35. or until they are displayed on the screen Please use a lower resolution or use a desktop background which is better suitable for compression Avoid photos for background or horizontally graduated colors better use monochrome backgrounds They allow higher compression higher frame rates If and only if the link has frame dropping a reduction from 30fps to 60fps saves 17msec and from 20fps to 60fps saves 34msec USB HID device Your USB HID device does not work Although our interface supports HID devices we can t ensure that every connected device is running In case of a malfunction please contact our technical support o E DVI D KVM EXTENDER Other USB devices Your USB device does not work You have connected a non HID device There are supported HID devices only All other devices are dismissed APPENDIX A EXAMPLE APPLICATIONS Appendix A Example Applications This section illustrates some specific applications using the DVI D CATx Extenders DVI D CATx KVM Extender with optional secondary screen set DVI D CATx KVM Extender with optional secondary screen set DVI D CATX FIBER KVM EXTENDER e AQuad Head CPU is remotely located The USB 2 0 access provides the power of a complete workspace including printer scanner memory stick CD ROM DVI D CATx KVM Extender with full USB 2 0 high speed access APPENDIX RACK MOUNT OPTIONS Appendix B Rack Mount Options
36. port connect to Remote console monitor 3 4 Remote USB Remote PS2 Remote PS2 Remote USB Connect to HID ports mouse port keyboard port 2 0 ports AC Power supply 100 230VAC 50 60Hz DVI D KVM Extender ACS4442A R2 4442A R2 xx Remote Unit o Rl DVI D CATX FIBER KVM EXTENDER Connect to CPU local DVI Monitor port Local keyboard mouse port console monitor 3 4 Solely Keyboard may be plugged in directly Connect to CPU keyboard mouse through serial audio ports 0 mms D emn t amam of Tom local DVI Monitor port Connect to CPU USB Local console monitor 1 2 Connect to Connect to Connect to CPU DVI 3 CWDM AC Power keyboard Interconnection supply mouse PS2 cable 100 230VAC Singlemode 50 60Hz DVI D KVM Extender ACSA4481A R2 SM Local Unit remote DVI Monitor Connect to CPU port connect to serial interface Remote console monitor 1 2 Connect to CPU Audio OUT Audio IN remote DVI Monitor port connect to Remote console monitor 3 4 Remote USB Remote PS2 Remote PS2 HID ports mouse port keyboard port Connect to AC Power Connect to CWDM Interconnection supply 100 230VAC 50 60Hz cable Singlemode DVI D KVM Extender Type ACS4481A R2 SM Remote Unit 22 V Q INSTALLATION Connect to CPU local DVI Monitor port Connect to CWDM DVI1 2 4 Connect to Local Interc
37. ty USB Keyboard USB Mouse Your USB keyboard USB mouse does not work Although we tried to design the devices as transparent as possible we can t ensure that all devices are running Please ask Technical Support for a list of tested devices Your mouse is stepping on your screen On high resolutions the amount of data transmitted each second expires the capability of the data link Therefore the data have to be reduced before transmitting This is done in a first step by a so called RLE Run Length Encoding algorithm If this loss less compression does not reach the required amount frames are dropped Because of this stepping mouse movements are seen How to solve the problem Please use a lower resolution or use a desktop background which is better suitable for compression Avoid photos for background TROUBLESHOOTING or horizontally graduated colors better use monochrome backgrounds They allow higher compression gt higher frame rates Your mouse is moving like hanging on a rubber band This problem derives from different single problems which accumulate to a delay between the true mouse movement and displaying the movement of the mouse pointer on the screen Depending to our measurements a delay of approx 100 150msec are recognized as disturbing The total delay comes from time values are approx values 5 to 15msec for mouse movement and data transmission to CPU e 50to 70msec

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