Alarm Monitoring - dmp.com - Digital Monitoring Products
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1. COMMAND CENTER The Command Center Visual Alarm Command and Control Software enables you to manage incoming alarm messages from your subscriber accounts The Command Center works with Remote Link and System Link software programs from DMP M BE LT 0541 2007 Digital Monitoring Products Inc m LOLILLILLLL 7423 P System Link Remote Link Software Product License Agreement The terms of this Software Product License Agreement SPLA for the Software Product s System Link and or Remote Link are effective immediately upon you either a single entity or individual accepting a copy of the Software Product and the first use of it by you your employees or an authorized subcontractor These Software Products are protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties These Software Products are licensed not sold Therefore subject to the terms and conditions of this SPLA your Provider Digital Monitoring Products Inc will provide you with a copy of Remote Link or in the case of System Link your Provider either Digital Monitoring Products Inc or one of its authorized representatives will provide you with a copy System Link which System Link and Remote Link singly or collectively according to context herein are referred to as the Software Product You may not use the Software Product until you have read and accepted all2. If any of the provisions or portion thereof of this Agreement are invalid under any applicable statute or rule of law they are to that extent to be deemed omitted This Agreement shall be governed by the laws of the State of Missouri Command Center Module 2001 2007 All Rights Reserved Digital Monitoring Products I nc Information furnished by DMP is believed to be accurate and reliable The information in this user s guide is subject to change without notice The software described herein is furnished under a license agreement The software may be used or copied only in accordance with the terms of the agreement No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems for any purpose other than the purchaser s personal use without the express written permission of Digital Monitoring Products Inc Windows is a trademark of Microsoft Corporation Unless otherwise noted all names of companies street addresses and persons contained herein are part of a completely fictitious scenario and are designed solely to document the use of the program vi Table of Contents Command Center Overview 1 eene esee esie esee nee ena ne nan n annua uaa n n na ananas ananas naennaes D Computer Requirements 11 iee eei iei eene sa sa nn aaa dua n uaa d aaa sa
3. Alarm List The priority level and color assignments are the same as used in the Alarm Grid Messages are prioritized in the following order l Fire Alarms 6 Auxiliary 1 and Auxiliary 2 Alarms 2 Panic Alarms 7 Fire Troubles 3 Burglary Alarms 8 Other Fire CleanMe zone fault etc 4 All Supervisory 9 Other Burglary zone trouble zone fault etc 5 All Emergency 10 All Other Messages AC fail low battery etc After acknowledged a message in the Alarm List turns a specific color as defined below Violet Unacknowledged messages T Fire Alarm Fire Trouble and Fire Restore messages Yellow Burglary Alarm Burglary Trouble messages Green s Emergency Zone messages Gray enen Auxiliary 1 and Auxiliary 2 Zone messages Orange Supervisory Zone messages Light Green Panic Zone messages Light Yellow Panel System messages and all other messages Acknowledging an Alarm Alarm List BES Visible Alarms General Informati G All F3 C Disabled F4 C Non Restored AltF3 55 Name tar Donuts reete e Jm ey 2 1 3E Location Address f 212 Kingshighway Ave Ciy E pringfield State Zip wo e5802 Voice Phone 417 321 1234 Night Phone 417 321 4321 Information Gis Passo _Hypetink Response Notes Call List Ack FB Bemove F3 Disable F12 ue en C
4. At the bottom of the Alarm List window there are six buttons to use when responding to an alarm message You must select the message before taking any action such as acknowledging removing or disabling alarm messages Command Center records all alarm acknowledgement removal and disable actions in an activity database log Note A message cannot be acknowledged until an operator has logged in Ack F6 Click this button to acknowledge an alarm Acknowledging an alarm silences the warning tone on the computer unless there are additional unacknowledged alarm messages You may also acknowledge alarms by pressing the F6 key Acknowledging an alarm message also changes the message background color from violet to the color designating the alarm type see the previous page Acknowledging an alarm only indicates that you are aware of the message It does not silence any notification appliances triggered by the panel Note You may purge acknowledged messages and events from the database See the Purge Options section of this manual Remove F9 Click this button to remove an alarm from the alarm list A pop up window appears asking if you are certain that you wish to remove the alarm message You may also remove messages by pressing the F9 key Selecting Yes deletes the message from the Alarm List Selecting No cancels the message removal and leaves the message in the Alarm List Note A message must be acknowledged before it
5. Module software package includes the CD ROM this User s Guide and a Certificate of Authentication The Certificate bears the Serial Number needed to register and activate this program Note Install the Command Center on a computer dedicated solely to the Command Center program 1 Install Remote Link or System Link if it is not yet installed on your computer 2 Close or Exit the Remote Link or System Link program 3 Place the Command Center CD ROM in your computer s CD ROM drive The installation process should start automatically If the installation process does not start within 30 seconds click Start gt Run and enter D update exe presuming that D is your CD ROM drive Follow the directions on your screen to install the Command Center Module To use the Command Center Module you must enter the Serial Number to register the Command Center You must also enter an Activation Code within 7 days of installation or it will cease to function You can still use Remote Link or System Link if it is properly activated Note One Command Center Module may be installed on up to three 3 workstations within One 1 end user organization To install Command Center on additional workstations purchase multiple copies of Command Center or Command Center ADD Registration Use the Serial Number found on the Certificate of Authentication to register your Command Center Module l After installing the Command Center Module sta
6. acknowledge and respond to alarm messages In addition you have a choice of how to view of the Alarm List You may chose to view all alarms only the disabled alarms or the non restored alarms Select the appropriate radio button to change the Alarm List view e All F3 Display all current alarm and trouble messages received e Disabled F4 Display alarm messages that have been disabled When any messages are listed in the Disabled list the word Disabled appears in blue text to show you there are disabled alarms To remove an alarm message from the Disabled list and place it back in the Alarm List select that alarm message in the Disabled list and click on the Enable button Note When you disable a message you do not receive any further notices of that particular alarm or trouble from that panel The counter in the Repeat column continues to track the number of incoming alarm messages Only disable a message in the case of a known mechanical fault such as a defective sensor that is sending runaway signals e Non restored Alt F3 Display a list of non restored alarms Non restored messages indicate that the zone that originated the alarm must be restored to normal Managing Your Alarm Messages 10 Alarm List Visible Alarms All F3 C Disabled F4 C NonRestored Alt F3 resonare e Tae T2 M General Informati Name Account t Bik 5Star Donuts a 3
7. alarms troubles opening closing events and door access events aio Receiver Modem L i Other TCP Trap Modules r Generat Database Location c Mink db ER m Backup Options m Purge Options Options Start Date 1 1 1990 gt End Date 1 1 1890 Import Remote Access Files Impart IV Activity Acknowledged Messages Note After these events are purged you cannot print these reports Merge Database Events Purge Merge Click the Purge button to remove all activity events and or acknowledged messages from the database for the selected dates OK Cancel 17 Modules Tab Note The options available in this tab are only present when using a Module such as the Alarm Monitoring Module or the Command Center Ach od Host Monitori ng Receiver Modem Database Other TCP Trap Host Monitoring Select Host Monitoring to ene Regem Paa IEE enable the Module to receive alarms from network TEPAIDP Pon 200 panels that are connected by an iCOM iCOM E iCOMsL XR500 or XR2500F Command Center IV Track Armed Status UDP Port Enter the data network UDP port number through which System Link will use to monitor for incoming alarm signals 2001 is the default port Direct Monitoring COM Port Select the COM port that is connected to your panel Baud Rate Set the baud rate to 9600 Command Center Tra
8. can be removed 13 14 Disable F12 Click this button to disable the selected message and move it from the Alarm List to the Disabled List You may also disable a message by pressing the F12 key All disabled alarm messages are placed in the Disabled List When disabling a message a pop up window appears asking if you are certain you want to disable the alarm message Selecting Yes moves the message from the Alarm List to the Disabled List Selecting No cancels the action and leaves the message in the Alarm List Note A message must be acknowledged before it can be disabled Connect Click on this button to open the Connection Status window This allows you to connect to the panel that sent the alarm message selected in the Alarm List If another account file is open in System Link or Remote Link when you click the Connect button a pop up window displays asking Are you sure you want to open the current panel and close the previous panel Attempting to connect to an account that does not have an account record causes a pop up window displaying the message Unable to find matching account to connect Selecting Yes closes any other open file and opens the file that is active in the Alarm List and the Connection Status window Selecting No cancels the attempt to connect Print Select this button to print reports from the Event Report Setup window For additional information see the section below titled Events Repo
9. of the terms of this SPLA by checking the I accept checkbox and clicking the Finish button Digital Monitoring Products Inc or DMP is the holder of the intellectual property holdings embodied in System Link and Remote Link including without limitation all copyright rights System Link and Remote Link include computer software and associated media printed materials and online or electronic documentation referred to collectively or singly according to context as the Software Product The System Link and Remote Link also include any updates plug ins modules and or supplements to the original System Link or Remote Link provided to you by DMP or authorized representative including without limitation software modules such as Advanced Reporting Alarm Monitoring Command Center Account Groups or Link Server By installing copying downloading accessing or otherwise using System Link and or Remote Link you agree to be bound by the terms of this SPLA If you do not agree to the terms of this SPLA do not install or use the Software Product You may however return it for a full refund 1 Permitted Uses and Restrictions on Use A Remote Link licensee may install and use its DMP provided copy and install and use additional copies on any number of computers including a network server as well as laptops for the limited purposes of providing support service to end users of Digital Monitoring Product Inc s panel prod
10. 232 m Location Address City State Zip Voice Phone Night Phone 212 Kingshighway Ave fs pringfield MO e5802 417 321 1234 417 321 4321 Information Site Password _Hypetink Response Notes Call List Ack F6 Bemove F3 Disable F12 coma en Cen The Alarm List displays specific information for each alarm message e Account The account number of the panel that sent the alarm message e Message A message with detailed information on the alarm signal The different types of alarm signals are detailed in the section titled Sorting of Alarm Messages The message column displays the following information for alarm signals Zone Type What type of zone Fire Burglary Panic etc caused the signal Zone Number or Report Identifier The zone number If the signal does not contain a zone number a report identifier displays Warning Alert etc Report Type The type of signal Alarm Trouble etc No Account Record When a signal is received from an account that has not been entered in the database No Account Record displays in the Message field Non Restored Status When a signal is received without a restoral signal a Not restored appears in the Message field Non restored signals are placed in the Non Restored alarm list When the restoral signal is received the Not restored message is automatically removed and the messag
11. a RR RR RSEN RR RR RSERRRRR RS RAS R RR SERRA RR RSS S A44 dan RR Rasa aas RR naa d 2 Computer Configurations ceci eere eC e TUR E REPRE E YE ER ehe e LR ED LAE RE CR ME Ee pe E e ERE Le e 2 Hardware Connection i coeur t e eer eb ea Hd en e e eue Error Bookmark not defined Installing the Command Center Module 11 ee eieieeee eise ei eii aee anna annua u aduanas uasa nua a usano ausa ausa naa 3 Registrations rods ete shee spe deer eir text queso de veede tate eee peste in devia a Dire ide Bo cutive dde tbe t dea lade wee 3 IACEIVAUIO MI 44 reor len cascade tae idoc tiec oi rol ttu A M Rood SA X i iet Ec s o Res ln mU EI 3 Command Center Licensing L evels eec aaa e dB cect re UR rA a er tute Rae dE DER Rex 4 Upgrading Your Command Center License ssssssssessssen meme nnn nennen eene nennen nnn nnn nnn 4 Removing the Command Center Module 0 ccc eene nmem eene n nennen nennen ener rennen nnne nnne nns 4 Alarm Grid Window Rxkawen uu EEEE TER aaduan ER RXRA ERES ERUUNE Susi x Uwe die AREE ER Ki raakcu RR ER S Arranging the Alarm Grid WindOW or e e o trur n NEN EE UR LL EDD E RR E RRMER Oe EJ LLE YR EE E E pi ee 6 Identifying Signals with the Grid COl0rs cc meme eene nnne nennen nnns 6 Sorting of Alarm Messages Scrolling in the Grid meme 6 Viewing Account Information 2s Ire ebbe emp pce rete rti Cer Tox TI gae ba m adi aes hand ROT brutis do aeg ze Ps 7 M
12. above XR200 485 version 204 and above XR100 XR500 Series or XR2500F can support this feature Managing Alarm Signals with the Alarm Grid When the Command Center receives an alarm signal from a subscriber account an audible tone sounds the Alarm Grid window automatically opens the account s segment turns a designated color and the Command Center automatically scrolls so the proper account segment is visible when an alarm is received After Command Center has received the alarm signal for the account click once in the account s segment This opens the Alarm List for that account From the Alarm List you can view the alarm messages to learn the type of alarm the zone the alarm occurred on and other important information Alarm List Window The Alarm List window provides information on alarm signals trouble signals and account information for the messages in the Alarm List You can view current and past account alarm activity for the subscriber account After you click in a segment of the Alarm Grid window information for that account including the type of signal and account information displays in the Alarm List From the Alarm List window you may acknowledge signals remove them from the Alarm List and disable the signal so it does not occur again Viewing the Alarm List You may view the individual account Alarm List by clicking once in the account segment The Alarm List for that account automatically opens for you to
13. and Center Installation 3 Command Center Overview 1 Computer Requirements 2 Connect 14 Connection Status window 14 Creating a Hyperlink See Hyperlink Default Receiver 17 Disable alarms 14 Disabled Alarm messages 9 Disabled list 14 Display Alarm messages 9 Disabled alarm messages 9 Non restored alarms 9 Edit account information 11 Index Emergency zone messages 6 12 Event Report Setup 14 Extended Panel Information 19 Allow Test Deferrals 19 Auto Recall Frequency 19 Fire alarm messages 6 12 Fire restore messages 6 12 Fire trouble messages 6 12 Grid Colors 6 Hardware Connection 2 hover 7 Hyperlink 11 19 Managing alarm messages 10 Messages Alarm 16 Open Close 16 Other 16 Restoral 16 System 16 Trouble 16 Night phone number 11 No account record 10 Non restored alarms 9 Non restored status 10 Not restored message 10 Notes 11 Open Close messages 16 Panel system messages 6 12 Panic alarm messages 6 12 Panic zone messages 6 12 Password 11 Phone number 11 Print reports 14 Printing 15 Customer Mailout 16 Events Report 15 Messages in the Report 16 Recall Failure List 16 Report Format 16 Priority Alarm message 6 12 Public Key 3 purge events 17 Purge Options 17 Registration 3 Remove alarms 13 Removing the Command Center Module 4 Repeat 10 21 Report identifier 10 Report type 10 Response 11 Restoral messages 16 Rpt 10 Scrolling 6 S
14. ber then the account number for example 1 12345 with 1 being the receiver number and 12345 the account number You may enter one account number to print events from a single account To print a range of accounts enter the account number for the first account in the first field and the account number of the last panel in the second field Check All to print all account records When you press the Print button in the Alarm List the account selected in the Alarm List is the default account in the Print screen If you have selected File gt Print gt Events as discussed above the Account field defaults to the active account in Remote Link or System Link Date Click the arrow to the right of the field to open the drop down calendar Click on the date to select the desired date You may also type in the appropriate date 15 Report Format You may choose which format you would like to print the events reports Summary Select Summary to print a report of events sorted by account number Customer Mailout Select Customer Mailout when printing reports to send to customers This option sorts the events by account and automatically breaks the pages when a new account is detected allowing you to mail the reports to each customer Messages in the Report This window allows you to choose what types of messages to include in the report The available options are e Alarm e System e Trouble e Open Close e Restoral e Other By selecting
15. button labeled Hyperlink Press this button to open the file and the program needed to run the file Creating a Hyperlink Open File gt Panel Information Select the account to which you will assign the hyperlink Click on the Extra Information button near the bottom of the window to open the Extended Panel Information window One hyperlink is available for each account In the Hyperlink field enter the URL Internet address or enter the desired file and file path A browse button indicated by three small dots is located to the right of the Hyperlink field Press this button if you would like to search for the desired file Note Be sure to specify the path to the desired file For example D My Documents sitemap j peg After you have entered the desired file or Internet address press the Test button to verify that the Hyperlink button located in the Alarm List window opens the proper file or Internet address 11 12 Sorting Alarm Messages The most recent signal received displays on the top row of the Alarm List Signals display on a violet background until they are acknowledged Messages are sorted by priority First they are sorted by acknowledged and unacknowledged with the unacknowledged signals above the acknowledged signals Within these two categories signals are sorted by the event type and the time received Messages with the highest priority and those that are received more recently display at the top of the
16. ck Armed Status Select Track Armed Status to allow the Command Center to display the armed disarmed status of all monitored accounts Note Only the XR200 version 110 XR200 485 version 204 XR100 XR500 Series and XR2500F can send messages to track the armed disarmed status of the panel 18 Extended Panel I nformation Several fields in the Extended panel I nformation window become available when using the Command Center Go to File gt Panel Information and click on the Extra Information button to open the Extended Panel I nformation window Auto Recall Frequency Enter the number of days 0 to 60 during which the panel is expected to send at least one Automatic Recall Test By default this field is blank When the field is blank or 0 zero is entered Remote Link does not look for an Automatic Recall Test for the account If Remote Link does not receive an Automatic Recall Test within that period the account is placed in the Recall Failure List Print the list of accounts that failed to send an Automatic Recall Test by going to File gt Print gt Recall Failure List After an Automatic Recall Test is received Remote Link begins counting down to look for the next Automatic Recall Test from the account The Remote Link countdown adds two hours onto the entered number of days For example if 2 is entered in the Auto Recall Frequency field Remote Link will look for the next test in 50 hours 48 hours plus two Allow T
17. color designation allows you to quickly gain information about the alarm signal Violet Unacknowledged alarm messages Red onm Fire Alarm Fire Trouble and Fire Restore messages Yellow Burglary Alarm Burglary Trouble messages Green Emergency Zone messages Gray sis Auxiliary 1 and Auxiliary 2 Zone messages Orange Supervisory Zone messages Light Green Panic Zone messages Light Yellow Panel System messages and all other messages The segment remains the designated color until it is acknowledged in the Alarm List window Sorting of Alarm Messages Scrolling in the Grid Messages are sorted by priority according to event type and time received The Command Center displays the segments with messages that have the highest priority and those that are received more recently before automatically scrolling to others If two alarms occur at the same time but cannot fit on the screen together the Command Center first displays the account segment with the higher priority alarm After the highest priority alarm is acknowledged the Command Center then brings the next highest priority account segment to view For example if a fire alarm is received at the same time a zone trouble is received the Command Center scrolls to the segment with the fire alarm and then to the segment with the zone trouble This is to ensure that proper and timely acti
18. e not current or incomplete the Provider may suspend or terminate your license and you must discontinue any and all current or future use of the Software Product or any portion thereof 3 Fees You agree to pay the then current license fee associated with obtaining a copy of the Software Product Your Provider reserves the right to modify its fee schedule with or without notice For instance each of one copy of either the native Remote Link product or the native System Link product will be provided pursuant to a one time license fee set by the applicable provider thereof Plug in modules for either will be provided pursuant to a license fees computed on a basis such as the following Plug in module licensee will pay a license fee according to the reporting requirements therefor stated above the total number of account numbers that are reporting into that licensee s System Link or Remote Link copy wherein the license fee schedule for such a Plug in module will vary according to whether between 1 10 accounts are reporting 11 50 accounts are reporting 51 100 accounts are reporting 101 500 accounts are reporting 501 1000 accounts are reporting 1001 2500 accounts are reporting 2501 5000 accounts are reporing or in excess of 5000 accounts are reporting 4 Description of Other Rights and Limitations Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Softwar
19. e Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation Separation of Components The Software Product is licensed as a single product Its component parts may not be separated for use on more than one computer Trademarks This SPLA does not grant you any rights in connection with any trademarks or service marks of your Provider or DMP Termination Without prejudice to any other rights your Provider may terminate this SPLA if you fail to comply with the terms and conditions of this SPLA In such event you must destroy all copies of the Software Product and all of its component parts Back up Copy A System Link licensee after installation of one copy of the System Link product pursuant to this SPLA may keep the original media on which the System Link was provided by Provider solely for backup or archival purposes or make one other backup or archival copy only solely for backup or archival purposes Except as expressly provided in this SPLA no licensee may otherwise make copies of the Software Product or the printed materials accompanying the Software Product 5 Limited Warranty DMP warrants that the Software Product will perform substantially in accordance with the accompanying written materials for a period of Three 3 Years from the date of receipt If an implied warranty or condition is created by your state jurisdiction and federal or state provincia
20. e is removed from the Non Restored alarm list e Rpt Repeat The number of times a specific alarm has repeated The first time a particular message is received from the same account the Repeat column displays 0 zero When an identical message is received from the same panel the Repeat column displays 1 one The Repeat count then increases by an increment of one for each additional signal e Time The time that the alarm signal was received In case of repeated alarm signals the Time column displays the time that the first alarm was received e Ackn Acknowledge The time and date the alarm message was acknowledged Displaying Account I nformation After you open the account Alarm List the information for that account displays on the right side of the window e Name e Account e Street Address for the Account e Voice Phone Number e Night Voice Phone Number e Site Password The information that appears here is the same as the pop up windows that appear in the Alarm Grid window The phone numbers and site password do not appear in the pop up windows To edit account information access the account information through the Panel Information window Account information cannot be edited from the Alarm List window Three buttons on the right side of the Alarm List window Response Notes and Call List provide access to additional information about the subscriber account To the right of the Site Password window there is a
21. es provide the Software Product and Support Services if any AS IS AND WITH ALL FAULTS and hereby disclaim all other warranties and conditions either express implied or statutory including but not limited to any if any implied warranties or conditions of merchantability of fitness for a particular purpose of lack of viruses of accuracy or completeness of responses of results and of lack of negligence or lack of workmanlike effort all with regard to the Software Product and the provision of or failure to provide Support Services ALSO THERE IS NO WARRANTY OR CONDITION OF TITLE QUIET ENJ OYMENT QUIET POSSESSION CORRESPONDENCE TO DESCRIPTION OR NON INFRINGEMENT WITH REGARD TO THE SOFTWARE PRODUCT 9 Exclusion of Incidental Consequential and Certain Other Damages To the maximum extent permitted by applicable law in no event shall DMP or its authorized representatives be liable for any special incidental indirect or consequential damages whatsoever including but not limited to damages for loss of profits or confidential or other information for business interruption for personal injury for loss of privacy for failure to meet any duty including of good faith or of reasonable care for negligence and for any other pecuniary or other loss whatsoever arising out of or in any way related to the use of or inability to use the Software Product the provision of or failure to provide Support Services or otherwise under or in connection w
22. est Deferrals Check this box to allow Remote Link to accept any incoming message from the account as the Automatic Recall Test For example if 2 is entered in the Auto Recall Frequency field and the account sends an opening signal within the 2 days Remote Link will accept the opening signal as the Automatic Recall Test and restart the timer Hyperlink Enter the URL Internet address or enter the desired file and file path Press the browse button indicated by three small dots to search for the URL Note Be sure to specify the path to the desired file For example D My Documents sitemap j peg After you have entered the desired file or Internet address press the Test button to verify that the Hyperlink button located in the Alarm List window opens the proper file or Internet address 19 Account Night phone number 11 Phone number 11 Account address 11 Account Information 11 Account name 11 Account number 10 11 Ack 13 Ackn 10 Acknowledge 10 Acknowledging an Alarm 13 Activation 3 Alarm Grid Window 5 6 Alarm List 9 13 Alarm message colors 6 Alarm messages 16 Disabled 9 Display 9 Managing 10 Sorting 12 Alarm signal information 10 Allow Test Deferrals 19 Armed Status 8 Auto Recall Frequency 19 Automatic Recall Tests 8 Auxiliary alarm messages 6 12 Auxiliary zone messages 6 12 Burglary alarm messages 6 12 Burglary trouble messages 6 12 Call List 11 Colors Alarm message 6 Comm
23. indow the Alarm List opens displaying the account s alarm and account information When an alarm signal is received the Alarm Grid window automatically opens with the account segment highlighted to inform you which account is sending the alarm signal In addition an audible tone sounds to inform you of the alarm signal Clicking one time on the segment opens the Account s Alarm List so you may view alarm information and respond to the alarm Once in the Alarm List window acknowledge alarm signals by pressing the F6 key or by clicking on the Ack button Additional features of the Command Center provide you with the flexibility needed when monitoring alarms e View account information as well as notes site passwords and call lists e Open hyperlink files providing additional information about the account such as a site map e Select whether you want the Command Center to receive Host Monitoring e Set the Default Receiver number so operators can know which signals were reported through network connections e Purge events and acknowledged messages Your Command Center software package includes the CD ROM this user s manual and a Certificate of Authentication bearing the Serial Number needed to register and activate your Command Center Module Computer Requirements Before installing the Command Center module make sure that your computer hardware meets these minimum specifications listed in the center column of the table below For op
24. ite Password 11 Sorting 6 Sorting Alarm messages 12 Supervisory zone messages 6 12 22 System messages 16 System Segment 7 Time 10 Tracking Armed Status 8 Tracking Automatic Recall Tests 8 Trouble messages 16 Viewing Account Information 7 Zone number 10 Zone type 10
25. ited Warranty gives you specific legal rights You may have others which vary from state jurisdiction to state jurisdiction 7 Your Exclusive Remedy DMP s and its authorized representative s entire liability and your exclusive remedy shall be at DMP s option from time to time a return of the price paid if any for or b repair or replacement of the Software Product that does not meet this Limited Warranty and that is returned to DMP with proof of license fee s paid You will receive the remedy elected by DMP without charge except that you are responsible for any expenses you may incur e g cost of shipping the Software Product to DMP This Limited Warranty is void if failure of the Software Product has resulted from accident abuse misapplication abnormal use or a virus Any replacement Software Product will be warranted for the remainder of the original warranty period or One 1 Year whichever is longer Outside the United States or Canada neither these remedies nor any product support services offered by DMP are available without proof of license fee s paid from an authorized international source 8 Disclaimer of Warranties The limited warranty that appears above is the only express warranty made to you and is provided in lieu of any other express warranties if any created by any documentation or packaging Except for the limited warranty and to the maximum extent permitted by applicable law DMP and its authorized representativ
26. ith any provision of this SPLA even in the event of the fault tort including negligence strict liability breach of contract or breach of warranty of DMP or any authorized representative and even if DMP or its authorized representative has been advised of the possibility of such damages 10 Limitation of Liability and Remedies Notwithstanding any damages that you might incur for any reason whatsoever including without limitation all damages referenced above and all direct or general damages the entire liability of DMP or any of its authorized representatives under any provision of this SPLA and your exclusive remedy for all of the foregoing except for any remedy of repair or replacement elected by DMP with respect to any breach of the Limited Warranty shall be limited to the greater of the amount actually paid by you for the Software Product or U S 5 00 The foregoing limitations exclusions and disclaimers described above shall apply to the maximum extent permitted by applicable law even if any remedy fails its essential purpose 11 Survival All representations warranties Sections 5 6 7 8 9 10 and 11 in this SPLA shall survive the termination of this SPLA 12 General You agree that this is the complete and exclusive statement of the Agreement among you and DMP and your Provider if other than DMP which supersedes all proposals oral or written and all other communications relating to the subject matter of this Agreement
27. l law prohibits disclaimer of it you also have an implied warranty or condition BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS LIMITED WARRANTY THREE 3 YEARS AS TO ANY DEFECTS DISCOVERED AFTER THE THREE 3 YEAR PERIOD THERE IS NO WARRANTY OR CONDITION OF ANY KIND Some states jurisdictions do not allow limitations on duration of an implied warranty so the above limitation may not apply to you Any supplements updates plug ins or enhancement modules to the Software Product including without limitation any if any service pack or Software Update fixes provided to you after the expiration of the Three 3 Year Limited Warranty period are not covered by any warranty or condition express or implied 6 Limitation on Remedies No Consequential or Other Damages Your exclusive remedy for any breach of this Limited Warranty is as set forth below Except for any refund elected by DMP YOU ARE NOT ENTITLED TO ANY DAMAGES INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES if the Software Product does not meet DMP s Limited Warranty and to the maximum extent allowed by applicable law even if any remedy fails of its essential purpose The terms Exclusion of Incidental Consequential and Certain Other Damages below are also incorporated into this Limited Warranty Some states jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you This Lim
28. low the directions below Note You need to have Administrator Authority to remove any modules from the program 1 2 Click Help gt Registration to open the Registration window Select Command Center from the list in the Registration window Click the Remove button to open the Information window A pop up window appears asking if you are sure you want to remove the module Click OK if you would like to remove the module You then see a window that says Module Successfully Removed Click OK Restart the program for the changes to take effect Alarm Grid Window The Alarm Grid window enables you to view all account alarm activity by simply watching a grid Each segment of the grid represents one subscriber account When the mouse moves over each segment of the grid the account information displays in a small pop up window Click once to open the account s Alarm List to display information about the account and the alarm signals Alarm Grid BBE System When an alarm signal is received from an account several things occur to notify you of the incoming alarm signal e An audible tone sounds until all signals have been acknowledged e The Alarm Grid window automatically opens on the screen and comes to the front of other windows open in Remote Link or System Link e The account s segment turns a designated color to indicate that an alarm has been received for this account as shown in
29. ment changes to the color of the type of signal received The Alarm List displays No account record on the second line of the message When a system message is received that is associated with an account in the database the account s segment changes to light yellow You must then process the system message as any other alarm message Tracking Automatic Recall Tests An icon shaped like a clock appears in an account s segment indicating that a scheduled automatic recall test has not been received from that account When the automatic recall test for that account is received the icon no longer displays Note The Command Center only looks for an automatic recall test when a value has been entered in the Auto Recall Frequency field Go to File gt Panel Information and click the Extra I nformation button to open the Extended Panel I nformation window Refer to the section Extended Panel Information for instructions about setting the Command Center to keep track of Automatic Recall Tests Tracking Armed Status An icon shaped like a padlock appears in an account segment to indicate that the account is fully armed The icon appears in every account segment that has been fully armed When any area is disarmed the icon no longer displays Note The padlock icon only displays when Track Armed Status is selected Go to System gt Configuration gt Remote System Link and select the Modules Tab Note Only the XR200 version 110 and
30. nitor with the software Refer below for licensing levels 1 10 account version 11 50 account version 51 100 account version 101 500 account version 501 1000 account version 1001 2500 account version 2501 5000 account version Please call your vendor representative for pricing information Note Command Center licensing levels are independent of Remote Link or any other module licensing Should more than 5000 accounts be currently installed contact your vendor representative to expand your Command Center licensing Upgrading Your Command Center License Contact your vendor representative to purchase a license upgrade for the Command Center to allow you to monitor additional panel accounts You will receive a new Certificate of Authentication with a Serial Number for your new version of the software To install the Command Center License Upgrade observe the following instructions 1 Click Help gt Registration to open the Registration window 2 Select Command Center from the list in the Registration window and click the Change button 3 Enter the Serial Number found on the new Certificate of Authentication you received and click OK Note Keep your previous Serial Number You need it when you call Customer Service to have the Command Center License Upgrade activated Removing the Command Center Module If you decide to remove the Command Center Module from your Remote Link System Link program fol
31. on is taken on each incoming signal Messages are prioritized in the following order l Fire Alarms 6 Auxiliary 1 and Auxiliary 2 Alarms 2 Panic Alarms 7 Fire Troubles 3 Burglary Alarms 8 Other Fire CleanMe zone fault etc 4 All Supervisory 9 Other Burglary zone trouble zone fault etc 5 All Emergency 10 All Other Messages AC fail low battery etc Viewing Account I nformation As you move the mouse over each segment of the grid pop up windows appear containing general information about each account The pop up window includes the account number name and location This information is entered and edited in the Panel I nformation window The pop up windows allow you to easily identify each account without the need to open the Alarm List to determine account information Once the mouse is removed from the segment the pop up window disappears Monitoring the System Segment The System Segment located in the top left hand corner of the grid contains information about system messages and signals received from accounts without information on file When a system message is received that is not associated with an account such as receiver messages the System Segment turns light yellow The segment s Alarm List displays the receiver number followed by the account number of zero 0 For example 1 0 displays When a system message is received for an account that is not in the Command Center s database the System seg
32. onitoring the System Segment eie dae teet Ro rece reni MR ep conte RRLD occu ets Eee Pra aiaiai a 7 Tracking Automatic Recall Fe5tS x 32 rte foedo e ce dest eee cr epe c neca gt a de dado a 8 Tracking Armed stris 8 Managing Alarm Signals with the Alarm Grid 0 meme nennen nnns 8 Alarm List Window eere ERN Viewing the Alarmy List o E e ed te Derbi Baral eem ceeds elated a came o ete e E nee 9 Managing Your Alarm Messages ee eeeiee eee ni eee a naa uu uuu u a nnmnnn nnmnnn nnmnnn nannamamma nnna 10 Displaying Account Information xu ede ede awe daw RR ee Ee ARE UR EUR FUR Mn e CREER ERBRECHT 11 Creating a Hyperlink insiren ionun ie anana nedara aane ea Kaaa aa aaan a aana AE aa aaaea aeaa an eean a andiae du naaa 11 Sorting Alarm Messages i ori pee cents e e e T cede ceeding LU RE ehe a a e v RE ER RS ER eb i na EO ER ee bs 12 Acknowledging an Alarm Aa anaiai T SusxxsaME aeo aREYR UR sien veadeanvus s 13 Printing with the Command Center sssssssssssss1s255 5 5 LO Printing the Events Report 111 seeeeiieieee eei aaa aaaea uua a uana RR RR RR RR RR RR GRE ARR RSERRRR RR RSS RAN RR S RR aeria aininn 15 azpigsigennriee HL EOE E EEEE E EEA AO TO EAE EE EEE OTA A EEEO 16 Messages inthe Report ence ntitt ie Era PE AA A a r
33. os eau dt ud ted Aa eve Pli se ket 16 Printing the Recall Failure List 11 eeee eiiis eieiiee essei seen ea aun na aaa u uana sus a Rana aas Ranma a saa u o4 Rana aud 16 Additional Options TII METTE TM TIE MES TUER TET EET 17 Default Receiv r ia 17 Purge do vi 17 Additional Purge Optlors iia iio ere PER Ree regala ql sc Gti odi ee ue RU eM E eR asa Een aar iaaa asd ace 17 Modules T b EEEEE 18 Host Monitores prt x pd SE RUM Ted E E A A E T 18 Direct Monitor Geens MEE 18 eminem EET 18 Extended Panel nformation e oLeeeee e eiei eee e esie een n anum au a aan uua u ananas a4 4 RR naa R44 RR RR aA RR nnmnnn nnna 19 vii Command Center Command Center Overview The Command Center Visual Alarm Command and Control Software enables you to visually monitor alarm activity on subscriber accounts using an SCS 1 or SCS 1R Receiver SCS 105 Receiver or an Ethernet host monitoring network connection The Command Center is composed of two different windows The Alarm Grid window is a segmented grid and the Alarm List contains alarm information for each account The Alarm Grid window organizes your subscriber accounts by account number in the grid Each account is assigned one square or segment in the Alarm Grid window Each account also has its own Alarm List When you click on the account s segment in the Alarm Grid w
34. rt Remote Link 2 Click on Help gt Registration to open the Registration window and click the Add button to open the Add Module window 3 Enter the Serial Number found on the Certificate of Authentication Click OK 4 Close and then reopen Remote Link to activate the Command Center Module Activation You must activate Command Center within 7 days of installation When convenient for you call Customer Service at 1 800 641 4282 to activate the Module l Click Help Registration to open the Registration window 2 Select Command Center Module from the list in the Registration window Click the Activate button to open the Information window This automatically generates the Public Key number needed for proper activation 3 Call Customer Service department at 1 800 641 4282 and give them the Serial Number and the Public Key number They will give you an Activation Code Click OK to close the Information window and open the Module Activation window Note If you cannot call Customer Service immediately click Cancel in the Module Activation window When you are ready to call Customer Service repeat the steps outlined above and continue with step 4 below 4 Enter the Activation Code in the Module Activation window and click OK 5 You should see a window that says Module Successfully Activated Click OK Command Center Licensing Levels Command Center Module is licensed for use according to how many accounts you wish to mo
35. rt Setup window Cancel Select this button to close the Alarm List window and return to the main Remote Link or System Link window Printing with the Command Center Additional printing options may be available when you install the Command Center Every print setup window contains the following buttons Setup This button allows you to configure the properties for your printer Preview Click this button for a print preview on your computer screen To save a copy of the report click the Save button that looks like a picture of a floppy disk To print a copy of this saved report click File gt Print gt Saved Report Print Click this button to print the reports you have selected Cancel This button closes the Setup Window Printing the Events Report The Events Report Setup window allows you to print s ERE EH reports of the alarm message information To open the BE ee Events Report Setup window click the Print button in the Alarm List window You can print reports for a single r Report Format G Summay C Customer Mailout account a range of accounts or for all accounts Messages in Report 7 iom Ades You may also open the Events Report Setup window v Trouble v Open Close s A E s A RP puc a ce without opening the Alarm List window by clicking File gt Print gt Events Setup Preview Print Account Enter the range of account numbers you wish to print Enter the receiver num
36. the box beside Other the Events Report Setup prints all other types of message reports such as Door Access Code Changes Schedule Changes etc You may click the All button to select to include all message types in the printed report or you may click the Clear button to remove the checkmarks from all message types Printing the Recall Failure List 16 Prints a report of the accounts that failed to report as programmed in File gt Panel Information gt Extended Information You must enter a number of days in the Auto Recall Frequency field in the Extended Panel Information window See the section titled Extended Panel Information in this manual for more information Recall Failure Report Setup Options C Sort by Account ct Setup Preview Print To print recall failure reports click File gt Print gt Recall Failure List Sort by Account Select to print a report sorted by account number Sort by Name Select to print a report sorted by account name Additional Options When you install the Command Center several options appear that were not in the basic Remote Link and System Link programs These options are discussed below Default Receiver Remote Link Configuration zb Receiver Modem Database Other TCP Trap Modules Communication Options COM Port COM2 Auto Baud Rate 9600 E Dial Out Line 8 1 x Lengths Linet 2 v Zonet ja User
37. the display above e The Command Center automatically scrolls so the proper account segment is visible when an alarm is received If more than one unacknowledged alarm signal is pending the warning tone continues until you acknowledge all alarm signals In addition the Command Center displays the message Unacknowledged Alarms X in red text at the bottom of the screen X represents the number of unacknowledged alarms You can open the Alarm Grid window by selecting System gt Alarm Grid from the menu Pressing F3 also opens the Alarm Grid window Arranging the Alarm Grid Window The accounts in the Alarm Grid window are arranged in numerical order according to receiver number and account number The segments are filled from left to right and top to bottom The lowest account number is listed before higher account numbers For example account 1 12 appears before account 1 22 Also all accounts reporting to receiver 1 are listed before those reporting to receiver 2 and above For example account 1 12345 appears before account 2 12345 Use the scrollbar on the right of the grid to move up and down in the grid When an alarm occurs on an account that is not in the screen the Command Center automatically scrolls to the necessary segment Identifying Signals with the Grid Colors When the Command Center first receives an alarm message the grid segment changes from white to a specific color indicating the type of signal received The
38. timum performance it is recommended that your computer meets or exceeds the recommended requirements in the right hand column Computer Configurations Operating System Remote Link Minimum Remote Link Recommended Requirements Requirements Windows 95 98 Pentium Pentium 500MHz 24 MB RAM 64 MB RAM Windows NT4 Pentium Pentium 500MHz 32 MB RAM 64 MB RAM Windows 2000 Pentium 150MHz Pentium 500MHz 64 MB RAM 64 MB RAM Windows ME Pentium 133MHz Pentium 500MHz 64 MB RAM 64 MB RAM Windows XP Pentium 233MHz Pentium II 500MHz 64 MB RAM 128 MB RAM You need to have Administrator Authority to install Remote Link software on a Windows 2000 or Windows XP system You also need the following items e CD ROM drive e 800 x 600 or higher resolution monitor e One available COM port if connecting to SCS 1 SCS 1R SCS 105 or direct cable connection two for pass through feature e NIC card if using Ethernet connection for alarm communication Command Center Operation The Command Center module is intended for monitoring a small number of signals per day The Command Center module is not recommended for applications where more than 500 signals per day are received or where the database would ever contain more than 10 000 signals If your application requires this functionality it is recommended to use a third party automation system to monitor signals I nstalling the Command Center Module The Command Center
39. tt General ptions 4 reas Bin m Start Character Other Bere Sequence Numbers Default Receiver OK Cancel Purge Options To set the Default Receiver number for Host Monitoring go to System gt Configure gt Remote System Link and click on the Receiver Tab The Default Receiver field allows you to assign a receiver number for Host Monitoring Enter a number from 1 to 9 that represents Host Monitoring This is to help you distinguish between alarms received in the Host mode and those received from another type of receiver such as an SCS 1 or SCS 1R Receiver If you do not enter a number in this field the receiver number for host monitored accounts defaults to 1 one Open System gt Configure gt Remote System Link gt Database Tab As well as purging activity you can also purge acknowledged messages and events by checking the proper checkbox in the Purge Options section of the Database Tab You may select the dates for which you would like to purge the events and acknowledged messages For more information about Purge Options refer to the Remote Link LT 0565 or System Link LT 0570 User s Guide Additional Purge Options Acknowledged Messages Select Acknowledged Messages to remove all acknowledged Alarm List messages Events Select Purge Events to remove Events for the Command Center This purges events such as all
40. ucts and allied lines of alarm and security communications equipment provided that all users are either employees of said Remote Link licensee or authorized subcontractors who are comparably restricted in usage of the Remote Link product namely that being for the limited purposes of providing support service to end users of Digital Monitoring Product Inc s panel products and allied lines of alarm and security communications equipment A Remote Link licensee and or every Remote Link user agrees not to copy sell resell rent or sub license including offering Remote Link or any derivation or component thereof to third parties on an applications service provider or time sharing basis lease loan redistribute or create a derivative work of any portion of Remote Link or provide use of Remote Link or access to Remote Link in competition with sales or uses of System Link for and by end users of Digital Monitoring Product Inc s panel products and allied lines of alarm and security communications equipment A System Link licensee may install and use one copy of System Link on a single computer including network server for the purpose of providing communications management of Digital Monitoring Product Inc s panel products and allied lines of alarm and security communications equipment provided that all such Digital Monitoring Product Inc s panel products and allied lines of alarm and security communications equipment have dul
41. y registered accounts with Digital Monitoring Product Inc or authorized representative thereof It being further provided that all parties hereto contemplate that various devices including without limitation printers and the like are indeed communicators to a System Link machine but are not bound to be assigned an account A System Link licensee agrees not to copy sell resell rent or sub license including offering System Link or any derivation or component thereof to third parties on an applications service provider or time sharing basis lease loan redistribute or create a derivative work of any portion of System Link or provide use of System Link or access to System Link in competition with other sales or uses of System Link for and by other end use parties of Digital Monitoring Product Inc s panel products and allied lines of alarm and security communications equipment 2 Your Registration Obligations In consideration of your use of the Software Product you agree to a provide true accurate current and complete information about yourself as prompted your Provider s registration form s such information being the Registration Data and b maintain and promptly update the Registration Data to keep it true accurate current and complete If you provide any information that is untrue inaccurate not current or incomplete or the Provider has reasonable grounds to suspect that such information is untrue inaccurat
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