- MIX Market
Contents
1. User Institution Name KENYA ENTREPERENUERSHIP EMPOWERMENT FOUNDATION Software s Name MIFOS Software Provider s Name Grameen Foundation Your IT equipment within your institution Number of servers ONE HEAD OFFICE AND BRANCH Numbers of clients work stations 8 What innovative solutions are used by your institution ATM NO PDA NO Cell phone YES Others NO SATISFACTION REGARDING YOUR MICROFINANCE SYSTEM Rating Are you satisfied with your microfinance Rating Comment software Overall rating EXCELLENT USER FRIENDLY Functionality EXCELLENT SIMPLE TO COMPREHEND Ease of use EXCELLENT Languages GOOD Navigation EXCELLENT Data capture GOOD On line help or contextual help GOOD Quality of warning messages AVERAGE Reliability and performances EXCELLENT Management reporting and data analysis EXCELLENT Implementation training and support EXCELLENT Rating Are you satisfied with your software h aa Rating Comment functionalities Client Information Management GOOD Loan management EXCELLENT Individual clients GOOD Solidarity groups with individual loans EXCELLENT Solidarity groups with group loans NOT USED Village banks with individual loans NOT USED Village banks with group loans POOR Village banking NOT USED Deposits management NOT APPLICABLE Saving account NOT APPLICABLE Current account NOT APPLICABLE Overdraft account NOT APPLICABLE Term deposit NOT APPLICABLE Planned saving NOT APPLIC2. 4 1 With the vendor and a specialized consulting firm Go to question 3 9 5 NO With a specialized consulting firm Go to question 3 9 5 YES Can you provide the contact details of the consulting firm YES 254 20 375 2569 CONTACT FOR FURTHER DETAILS Can you give several contacts within your institution that could provide more detailled information General Manager e mail address Phone number Page 4 of 5 CGAP 2009 Software Reviews a User Institution Name ENTREPRENUERSHIP EMPOWERMENT FOUNL Software s Name MIFOS Software Provider s Name Grameen Foundation Duration and workload related to your implementation process for the current microfinance software Number of staff Number of external STEP Duration Unit i Profile of people involved Comments involved experts involved Preparation and need assessment TTT mmnm Month oo 2 Consultant 3 Months 6 2 Consultant 4 Months 12 2 1 Months 12 2 2 Months 14 1 2 Months 16 1 1 Months 19 1 i Local Product Service Type of supplier Detailled Description Comment ene currency Cost in S y name a E A ETAETA E ONAE O EEE O E COE E E TA ETE E E A T cost of A A ALOACEAE NORE PS ee eg ae ee eee ee re E T Need Assessment and Selection Technical Assistance Consultancy costot computers hetworking internet 1 000 000 ksh 1250 a implementation S 73XYHhk Gore Software Ligengg mmm Other Additional modules L
3. Grameen Foundation OVERVIEW OF YOUR MANAGEMENT INFORMATION SYSTEM MIS Systems implemented and used by your institution Choice lists Free answers Descriptions Comments Name of your microfinance or banking software Name of the vendor Additional softwares or in house systems MIFOS Grameen Foundation Accounting YES a software PASTEL 2009 If yes is the system interfaced with your microfinance or banking YES Direct system Human resources management YES a software If yes is the system interfaced with your microfinance or banking YES system Reporting YES a software PASTEL 2009 If yes is the system interfaced with your microfinance or banking YES system Others please specify None Connectivity solutions and consolidation Connectivity solutions between Head Office and branches Wireless Reporting consolidation from branch to head office YES Your microfinance or banking software MIFOS Version exact release currently used MIFOS 1 0 Have you been through a End of Year process with this release NO Maximum number of accounts handled within your software MILLION Since when are you using a microfinance or banking information system 11 5 2008 Any change of system since then NO If YES date NOT APPLICABLE Names of previous microfinance or banking systems used NOT APPLICABLE Names of
4. ABLE Group saving NOT APPLICABLE Teller management NOT USED Transfer AVERAGE Operational reporting GOOD Regulatory Authorities reporting Central bank NOT APPLICABLE Share management EXCELLENT Accounting EXCELLENT Additional functionalities AVERAGE Rating Are you satisfied with your software security Rating Comment features User profile management EXCELLENT the sytem captures all neccesity Data storage and backup EXCELLENT Audit GOOD Rating What is your appreciation of the implementation l Rating Comment process Ease of installation EXCELLENT Ease of configuration GOOD Quality of operational training provided EXCELLENT Quality of technical training provided GOOD Rating What is your appreciation of the customer Rating Comment support Promptness EXCELLENT Accuracy of answers EXCELLENT Support language adequacy EXCELLENT Overall satisfaction Did the software help to improve the services offered by your organization YES ease in retrieving historical data analysing and tracking client perfomamnce Would you recommend the product to another MFI YES USER FRIENDLY P ae the teamor company who did the implementation YES reliable and dependable support staff and management In your opinion is there any important functionality missing NO Page 3 of 5 CGAP 2009 Software Reviews User Institution Name KENYA ENTREPERENUERSHIP EMPOWERMENT FOUNDATION Software s Name MIFOS Software Provide
5. g CGAP 2009 Software Reviews User Institution Name KENYA ENTREPERENUERSHIP EMPOWERMENT FOUNDATION Software s Name MIFOS Software Provider s Name Grameen Foundation AUTHORIZATION Do you authorize the CGAP Microfinance Technology Resource Center to release the following questionnaire on its web site if YES do you wish the questionnaire to be anonymous In this case the fields marked with and typed in italic will not be published YES non anonymous Comments indicated by a little red triangle in top right hand corner of cells drive you through questionnaire explaining whether a number a rating a comment is expected from you Dotted blue zones like this one are to be filled with free text or figures Stripped blue zones like this one contain drop down menus from which to pick up your answer It is critical to choose amongst those answers if you experience not finding your answer please contact us INSTITUTION PROFILE General information Choice lists Free answers Descriptions Comments Name KENYA ENTREPERENUERSHIP EMPOWERMENT FOUNDATION Country Kenya Region Sub Saharan Africa Language most spoken in operating region English Year of creation 2004 Legal status Non profit if other precise j Coniac ntormation Daniel Kimani Kariuk
6. i daniel keefkenya org 254 722 440419 Chief Executive Officer F ere MEDIUM 5 000 8953 Size of the institution 25 000 clients Branches network and type of environment Urban Rural Total number of branches 2 Nb of branches in urban area 0 Number of urban computerized locations 1 Nb of branches in rural area 1 Number of rural computerized locations 1 Staff overview Total Number of staff 20 19 Cashiers Loan Officers 10 10 Branch Managers 2 2 Other Branch staff 3 3 Head Office staff 4 4 Others 1 1 Total Number of staff in the IT department 2 How many IT staff is involved in the day to day management of the 2 microfinance software Full time equivalent 2 of IT department 10 Main products Loans 7 Individual clients YES 123 Solidarity groups with individual loans YES 313 Solidarity groups with group loans NO 0 Others NO 0 Deposits Saving account NO Current account NO Overdraft account NO Term deposit NO Planned saving NO Group saving YES Other user defined YES Other products and services Payment cards NO Payment services bills utility management NO Foreign exchange service NO National transfers NO International transfers NO Western Union Money Gram Other NO SWIFT YES Insurance YES Other products and services Page 1 of 5 CGAP 2009 Software Reviews User Institution Name KENYA ENTREPERENUERSHIP EMPOWERMENT FOUNDATION Software s Name MIFOS Software Provider s Name
7. icense Other Server License Implementation Specialist Database License Sofware Software Provider Provider Software editor fees amp expenses Consultancy Customization Implementation Specialist Training Implementation Specialist Other expert technical assistance Consultancy 10 computers 543 000 ksh 928 Network infrastructure amp security investment 100000 ksh 1250 N k icati h f 82 000 ksh 1125 65000 ksh 1000 Total cost ownership 40 000 ksh 352 830000 ksh 10250 Page 5 of 5
8. r s Name Grameen Foundation Do you feel any gap between what you bought and what you finally got NO 7 mifos makes makes technology accessible to small and big Please include any additional comments you may have here a ig ae microfinance organisation there enabling technology to driver in What about the quality of documentation Were you provided with an up to date technical documentation YES if YES Appreciation of the documentation please rate EXCELLENT Were you provided with a user manual YES if YES appreciation of the user manual please rate EXCELLENT Is there an online help documentation NO if YES appreciation of the documentation please rate What about the implementation process Was the implementation process well planned and were deadlines YES at times changes were made which affected the time line respected During the implementation did you have to perform adaptations or specific YES developments to the software Did you have to change or adapt your organization or procedures to be in YES line with the software Did you face any unexpected problem during implementation YES method previously used to calculate the interest If your institution was not a green field how did the data migration go GOOD How did your institution proceed to the implementation process Alone Go to question 4 1 With the vendor of the software Go to question
9. softwares pre selected before choosing the one you are NOT APPLICABLE currently using How did you first hear about your current software INTERNET In case of problem regarding your system that cannot be solved internally who helps you The vendor company YES NETHERLANDS An IT firm different from vendor YES KENYA KIAMBU Other Do you have a maintenance contract with the above mentioned company YES If NOT how do you contract to obtain support Have you had any serious bug or other problems since the start of A NO operations with the software Nb of releases implemented NOT APLICABLE Total number of users of your system 18 17 Number of Cashiers using the system 2 2 Number of Loan Officers 13 13 Number of Branch Managers 2 2 Number of Other Branch staff 1 1 Number of Head Office staff ALL Number of Others staff using the system NOT APPLICABLE Data synchronization between Head Office and the branches Centralized on line Any comments regarding the data synchronization YES Do the loan officers and cashiers use the system YES In real time in front of the client YES In batch mode YES Both YES Do you currently intend to change system NO If YES are you already in a selection process NO If YES names of microfinance or banking systems envisaged Page 2 of 5 g CGAP 2009 Software Reviews
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