IP3032 Standard IP Deskphone User Guide
Contents
1. IP address A 32 bit number that identifies each sender or receiver of information that is sent across the Internet An IP address has two parts an identifier of a particular network on the Internet and an identifier of the particular device which can be a server or a workstation within that network A number used to identify the location of a host device It is expressed in numeric dot notation e g 202 203 27 31 This service is offered by the LEC to the end user The feature rich IP Centrex Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges The LEC charges a monthly fee to the customer who must agree to sign a term agreement And the abive service is thru VolP called IP centrex Jitter Jitter refers to fluctuations in transmission delay time In the case of voice data conversations are packaged into packets IP packetization and transmitted Individual packets can take different routes through the varied networks that comprise the Internet When the time interval for the arrival of the packets is not constant the timing fluctuations that may occur are referred to as jitter MAC Medium Access Controller MAC The IEEE 802 11 Standard encompasses the physical layer PHY and the lower portion of the data link layer The lower portion of the data link layer is often referred to as the Medium Access Controller MAC sublayer Every wireless 802 11 device2. A Ger D Gir TH Page 13 MOCET IP3032 Standard IP Deskphone User Guide Part Name Description The hanger can be pulled it is reversed for wall mount 1 manger installation 2 Speaker For ring and hands free talking Under the cradle a hook switch is used for handset hang on Hook switch amp and hang off detection 3 Handset The handset bottom cradle is for the placement of handset bottom cradle placing the handset on the bottom cradle while on a call will end the call 4 L The message LED Steady Blue means the phone is booting or Message LED upgrading The LCD screen is used for displaying phone s settings phone 9 SERIES number call status and so forth Soft keys displayed on the LCD are used for item selection or 6 OCJ Soft keys control The various soft key functions depend on the current activity on the phone as they are context sensitive 7 C These keys are used for line selection A blue LED is associated Line keys with each key to indicate its line call status Programmable keys can be used for indicating busy lamp field 8 Programmable BLF status of other phones speed dial phone numbers or for keys activating features of a service or IP PBX A blue LED is associated with each key to indicate its status 2 9 DES 1 2 9 0 The numeric keypad is for dialing numbers x Co Numeric keypad The Volume Control key is used to set the loudness of the 10 r
3. calls receive busy unless Call Forward Busy is configured on the phone where it then forwards the call according to the configured destination 5 3 Intercom Call Seck Answering an Intercom Call By default the IP phone allows incoming intercom calls to be automatically answered on your phone If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call 5 3 2 Placing an Intercom Call The Intercom call feature depends on PBX SIP Server as there are different intercom call codes for each servers for example the Asterisk default intercom code is 80 Page 45 MOCET IP3032 Standard IP Deskphone User Guide To place intercom call on an Asterisk server just make a call to 80 destination number 801001 for example For other phone systems or hosted SIP services please contact your administrator or Service Provider for more information Page MOCET IP3032 Standard IP Deskphone User Guide 6 Phone Firmware Upgrade The IP3032 supports several different ways to update its firmware please refer to the table below This is for system administrators or service providers End users normally do not have to upgrade firmware by themselves Please contact your Administrator or service provider for assistance Method Description User Admin Dist Software Patch update ip3032 upgrade via TFTP FTP HTTP
4. 1 Navigate to a contact private public or LDAP 2 Press the Dial soft key The phone will dial the number selected 2 4 Managing Call Logs In the IP3082 there three call logs e Dialed Calls e Missed Calls e Answered Calls The call logs save the last 30 numbers dialed missed or answered For example the following is the Dialed Calls list screen Dialed Record 1 2100 05 08 18 25 ES Dal Del Deia Back W From the call log lists you can view delete and dial Page MOCET IP3032 Standard IP Deskphone User Guide To manage the selected call log Use the Dial soft key to redial the call Use the Del soft key to delete the selected item Use the DelAIll soft key to delete all items in the list Use the Back soft key to exit the call list screen 2 5 Viewing Your Phone s Information Using the menu of the IP3032 you can check the IP3032 hardware version firmware version and network status To view this information 1 Press the Menu 2 select Information 3 Use the Navigation Up and Down keys to view the information 2 6 Configuring Programmable Keys The IP3032 has 8 programmable keys which can be configured for different features From the Menu you can view the settings for each key To see the setting status 1 Press Menu 2 Select the Program Key 3 Select the FUNC 1 FUNC S to see their settings 2 Managing Voice Mail some hosted SIP services and IP PBXs p
5. HTTPS mass provisioning by using Tecom APS protocol with encrypted XML configuration file Auto Provision Upgrade with MOCET APS Download SW Update Pack includes Linux kernel application pack and software patch from web browser on a PC Upgrade using Web Browser on A Specified Computer Upgrade Using Software Patch update ip3032 and XML configuration file update SEN HTTP HTTPS As TETP ETP HTTP HTTPS server Key Download Software Patch o renees on Root update ip3032 from TFTP server When the system partition on flash is damaged press the special keys combination in booting to download complete flash image from TFTP server at fixed IP address Emergency Upgrade on Boot This method is required to have a dedicated console cable and take Updating images apart housings through Console by U boot It downloads image from TFTP server by issuing download commands through a dedicated console cable Page 47 MOCET IP3032 Standard IP Deskphone User Guide 7 Troubleshooting Symptom No operation Check amp Remedy Check if the power adapter is properly connected Check if the Ethernet cable is properly connected No dial tone e Check if the handset cord is properly connected e Check if the power adapter is properly connected LAN connection lost status message e Check if the Ethernet cable is properly connected Cannot make call e Check the stat
6. Play call waiting tone when there s another incoming call Enable Hold Reminder Turn on the Hold Reminder function Hold Reminder Time sec Set the time 10 60 sec that phone will remind user with a tone when the call hold remote every this time period Hotline Number Set the hotline number Hotline Timeout sec Set the time 1 60 sec when phone off hook but not dial phone will dial out the hotline number automatically after this time period Dial Timeout sec set the time 1 30 sec that phone will dial out automatically after this time period Enable Phone Lock Lock the phone Enable Urgent Call Enable Urgent Call to add urgent call option in dialing screen Phone Number Display style set the display style for calling name and number RTP Port Base Set phone local RTP Base Port Speed Dialing Entry 0 9 There are 10 speed dial entries for user to store Each entry map to the numeric keypad on the IP Phone Programmable Key Setting 1 8 Please refer to Using Programmable Keys in the Administrator Guide 4 5 Managing Programmable Keys Your IP3032 Phone has 8 programmable keys which can be configured for different features To use the programmable keys just press the key then the configured feature will be Page MOCET IP3032 Standard IP Deskphone User Guide executed some features will blink the LEDs or turn on the related features To con
7. Press the Navigation OK key to confirm the changes and exit the menu r Reboot Your phone Sometimes you will need to reboot your phone to apply new settings To reboot your phone 1 Press Menu 2 Use the Navigation Up and Down keys to select Reboot 3 Press Navigation OK to reboot your phone Phone will show a Reboot message and the phone will restart Note The IP3032 takes about 2 minutes to startup after rebooting there will be a series of diagnostic lights on the phone during the process If your phone does not become operational within 2 minutes contact your administrator or Service Provider support line 2 3 Managing Contacts Page MOCET IP3032 Standard IP Deskphone User Guide The IP3032 supports four different contact lists e All Contacts e LDAP Directory e Public Contacts e Private Contacts You can store up to 100 Private Contacts in your phone s directory and you can add edit delete dial or search for a contact in this directory Public Contacts are provided for you by the administrator or Service Provider They can be viewed and used but not changed or deleted For more information please contact your administrator or Service Provider The IP3032 can also access a local or remote LDAP Directory Please contact your administrator or Service Provider for more information on how to enable configure or access this feature The All directory lets you search and dial a contact from all the confi
8. cccesccesseeeseeeeeeenseeeseeeeeeonseoseonseoaeeeaeeoeeeneas 25 2 9 VIEWING NOUTICATIONS eme Egger aii 26 USING Basie ME 27 Dabs COMMON TEMS sensasie r eaii aaia dadai 27 ete LINES E 27 A AE e 27 3 1 3 Register fo a SCIVEL csecsnnsccnscnnnssennscnncsennsennsnnscsennsensecnssensssensenssensssansses 27 ZIA Calor E 28 3 20 Stalling YOUR IP POMC isor e 28 3 3 Configuring Your IP Phone for ServiCe cccccsseseesseseeeeeeeeeneeeeeneeeeenenseaes 28 E DN Be e EE 28 2 Lieler REN 29 3 6 Placing an Urgent Cal ccc cevcceccccisciececatcceceaeceduen wtecacccadedencsucecons detenondsanneenewcncens 30 3 7 Adjusting alte eee ege EEE ee 30 3 8 Canceling a e EE 31 3 9 Eder a ei UNE 31 3 10 Answering an Urgent Call ccccccesseesseseesesseeceseeseseeeoeseesenseesonseesennessoaes 32 311 R jecunga Call EE 32 3 12 Ending and Holding and Resuming a Call c secceeseeceeseecenseeeenneeseaes 32 3 13 Muting and Un muting a Call e eseeeeekekeEERREEERREEERREEEN NR EENRRE EEN RREEE RR EEERR EEN 33 3 14 Bedaueren geb Ee 33 3 15 Setting Up a Conference ei EE 34 3 16 Transferring a Ca RE 34 3 16 1 BINO RE TT 34 3 16 2 Semi Attended Transfef wasccsseccccnecccnnncnennncnennnsnennsseensssenenssanenssenens 34 3 16 3 PALICHOCO ER 35 3A7 Forwarding a e UE 35 3 167 USINO ME 35 3 19 Placing a Speed Dial Call ccessesessesseceseeeeesseseeneeseeseeseaseeseneesensessonnens 36 3 20 USING MUNTIDIC LINES
9. call with number 2001 You can make a new call on the same line just press NewCl soft key to call another party After the called party answers the call the following screen shows you line 1001 has two calls the call to number 2001 is on hold and the call to number 2002 is active By the steps as above you can use one line to make 4 calls simultaneously Page 37 MOCET IP3032 Standard IP Deskphone User Guide 4 Using Advanced Features In the Getting Started chapter this guide describes the steps used to customize the IP3032 from the LCD menu of the phone However there are many advanced features that need to be set up using the phone s web user interface This chapter provides instructions on how use these features 4 1 Login Web UI 1 To use your web browser to configure the IP3032 you need to know the IP address of the phone on your local area network LAN Using the LCD menu find the IP address of the phone under Menu gt Information gt IP Address 2 Point your web browser to the IP address of the IP3032 3 Enter the correct Username and Password information into the dialog box and press OK Connect to 197 168 1 10 User name D user Password TLI Remember my password Lox 71 ce Note The default Username is user and the default Password is 1111 and the default network settings are Default IP address 192 168 1 10 Default Subnet mask 255 255 255 0 Default Gateway 192
10. dial key you previously configured 3 Press OK or the Dial soft key and the phone will look up the key in the speed dial table find the matching item and dial the number assigned to the speed dial key 3 20 Using Multiple Lines IP3032 can support up to four lines configured for the same or different service providers or servers It allows you to make up to four concurrent calls For example the following screen shows you line1001 has one active call with number 2001 You can make a new call by using another line 1002 Press the Line Key button 1002 on the right hand side of the LCD and then make a call to number 2002 Page MOCET IP3032 Standard IP Deskphone User Guide After the called party answers the call the following screen shows you line 1001 has one held call with number 2001 and line 1002 has one active call with number 2002 To switch between the two calls press Hold soft key to hold the line 1002 which calls to number 2002 first Then press the Line Key button 1001 on the right hand side of the LCD which calls to number 2001 to unhold the call By the steps as above you can make up to four concurrent calls 3 21 Using Multiple Calls Each line of service in the IP3032 can support up to four calls simultaneously It allows you to place one caller on hold and talk to the other person in another call on the same line For example the following screen shows you line 1001 has one active
11. has its own specific MAC address hard coded into it This unique identifier can be used to provide security for wireless networks When a network uses a MAC table only the 802 11 radios that have had their MAC addresses added to that network s MAC table will be able to get onto the network Page MOCET IP3032 Standard IP Deskphone User Guide Network Address Translation A network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial up cable or xDSL connection NAT takes the single incoming IP address and creates new IP address for each client computer on the network In a communications network a numbering plan allocates specific numeric codes to identify each subscriber line special lines trunk lines etc Numbering plans can be divided into the numbering system and number assignments The numbering system indicates the number of digits to be assigned and the basic scheme of number assignment The assignment of specific codes is performed according to the numbering system Private Branch eXchange An in house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network A wireless or wired computer network that has no server or central hub or router All the networked PCs are equally able to act as a network server or client and each client computer can talk to all the other wireless computers without having to g
12. in Europe and in areas outside of North America influence A Law Encoding is the method of encoding sampled audio waveforms used in 2 048Mbps 30 channel PCM primary system known as E carrier In telephone call control The capability of a machine to answer a ringing telephone without human intervention In telephone call control An auxiliary device for a telephone that automatically dials any of a group of prerecorded telephone numbers Blocked Calls Caused by an insufficient network facility that does not have enough lines to allow calls to reach a given destination May also pertain to a call from an originating number that is blocked by the receiving telephone number O This service is offered by the LEC to the end user The feature rich IP Centrex Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges The LEC charges a monthly fee to the customer who must agree to sign a term agreement And the abive service is thru VolP called IP O centrex Switching center for the local exchange carrier CODEC The CODEC CODER DECODER is a standard through which voice information can be encoded into data or decoded back to voice information Both a Coder and Decoder are necessary on both sides of the telephone call since telephone calls occur simultaneously in both directions Bandwidth is an extremely important factor in QOS Quality of Service MOS Mean Op
13. marked with red text 4 4 Configuring Phone Settings Phone Settings enables you to configure private settings for phone Select the Phone tab of the web user interface to begin configuration From this page you can change following settings e Device Volume Tone and Ring types Voice parameters Advanced phone features DND Auto answer Call Waiting etc Speed dial settings Programmable key settings Here is the description of each field Field Name Function Handset Mic Set the input level of handset microphone Handset Speaker Set the output level of handset speaker Speaker Mic Set the input level of hand free microphone Page 39 MOCET IP3032 Standard IP Deskphone User Guide Speakerphone set the output level of hand free speaker Ring Tone Volume set the output level of ring Side Tone Volume Set the output level of side tone select the tone type Tone Type There are 11 types of standard Tone for selection Ring Type Select the ring type There are 11 types of standard Ring for selection Preferred Line select the SIP line automatically to dial out if not press SIP line manually when dialing Enable Music on Hold Plays hold music on phone when held by remote Enable Auto Answer Turn on auto answer function Enable DND Turn on DND function block any incoming all Enable Call Waiting Turn on call waiting function Enable Call Waiting Tone
14. not registered to the SIP server or service The line is registered to the SIP server or service and is in use The line is set for Call Forwarding to the configured number Page MOCET IP3032 Standard IP Deskphone User Guide 2 Getting Started 2 1 Customizing Your IP Phone from Menu You can customize your IP phone by adjusting the settings including display contrast ring type device volume adjustment call settings and add edit or delete contacts in the phonebooks of the IP3032 using the on screen menus buttons and navigation keys To configure your IP Phone from the menu you can press Menu soft key under the LCD screen 1001 RE Main Selection 1002 ei 1 Phone Setting Logs Spd 2 Admin Setting Press this key You can navigate through the menu with the navigation keys The following sections will describe how you can setup your IP Phone through this menu If you require additional information or assistance with your new phone contact your system administrator Note Changes to the phone settings will only become active after you exit from the menu and confirm the changes The LCD will show the following screen to let you confirm your changes and exit the menu Quit Confirm lf you press Navigation OK phone will save the settings lf you press Navigation Up and Down phone will change the screen to the following screen Page 19 MOCET IP3032 Standard IP Deskphone User Guide
15. over Ethernet mainly for xDSL modem connection Public Switched Telephone Network Network Address Translation Network Time Protocol Real Time Protocol Real Time Control Protocol Session Description Protocol session Initiation Protocol Trivial File Transfer Protocol Transmission Control Protocol User Datagram Protocol Uniform Resource Locator Virtual Local Area Network Wide Area Network Digital Subscriber Loop such as ADSL VDSL HDSL etc Extensible Markup Language Page 49 MOCET IP3032 Standard IP Deskphone User Guide O 8 2 Terminology eel lt is a LAN transmission line specification stipulated by IEEE Transmission speed is 10 or 100 Mbps and the modulation technique is base band modulation The cable uses unshielded twisted pair similar to a telephone wire 10Basel is an IEEE standard 802 3 for operating 10 Mbps Ethernet networks LANs with twisted pair cabling and a wiring hub An IEEE standard for providing QoS using three bits defined in 802 1q to allow switches to reorder packets based on priority level An IEEE standard for providing virtual LAN VLAN identification and QoS levels Three bits are used to allow eight priority levels and 12 bits are used to identify up to 4 096 VLANs Automatic Gain Control is a feature of IP solutions units that allows the units to automatically adjust the incoming voice signal to a use defined level in dBm The PCM coding and compression standard used
16. server address LDAP Server Port Set LDAP Server port LDAP Login Name Set LDAP user name LDAP Login Password Set LDAP user password LDAP Base Set LDAP Search Base LDAP Max Hits Set retrieve record counts from Server one time LDAP Name Filter Set Name guessing filed in LDAP server LDAP Number Filter Set Number guessing filed in LDAP server Page 43 MOCET IP3032 Standard IP Deskphone User Guide Click to test if the LDAP server available Show Error in Test Configuration red when unavailable Available in green when available Not Configured in black when hasn t set select LDAP 4 9 Placing a Call from the Private Phonebook There is a Dial button for each contact entry under Pricvate Phonebook tab you can press it and place a call to the contact A new window will show up when you click the Dial button gt hitp H 172 18 149 38 PrivatePhoneBo _ EI el Number To Dial 2001 If you click Dial to place the call when the number dials out the window will close 4 10 Sending IM On the Phonebook tab the user can send instant messages To send an instant message 1 Select a registered line that you want to use to send the IM 2 Enter a text message 3 Enter acontact s number 4 Press Send button to send the instant message out Page MOCET IP3032 Standard IP Deskphone User Guide 5 Using Advan
17. sirsiran unina aa aaia aa aaa 36 3 21 Using M ltiple e E 37 Using Advanced Feature Sinoni 38 Page MOCET IP3032 Standard IP Deskphone User Guide Ade Bee Ta Rn 8 TEE 38 4 2 Changing the User s Password ccccssccesseseeseceesesessecenseseasenenseoeseseeseneees 38 4 3 Viewing Phone Information on Web User Interface sscesseeeeeeees 39 4 4 Configuring Phone SettingS ccccccssseeesseesesseeseeseeceseesenseesenseesensesseaes 39 4 5 Managing Programmable KeyS cccsssseseesesesseeeseeeeseeeeseeeeseseesesenseseees 40 4 6 Configuring SIP Line Settings s nnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 42 4 7 Configuring System SettingS ccccssccssssecseseeseeseesesseesesseeenseesensessensessoass 42 d Managing Phonebook isiin iaia ania ENEE aeiaai 43 46 1 Private PIONCDOOK EE 43 482 PUDIC e ET 43 40 3 LDAP e LE 43 4 9 Placing a Call from the Private PhONeDOOK cccceseeceeseeeeeeesenseeeennees 44 SCH ee UE 44 Using Advanced Call Features cccssseessesseeceenseeeenneesees 45 5 1 Centralized Conferencing for Broadsoft PBX ccsssesesseeeneeeeneeeees 45 9 2 Cal NV due E 45 D3 intercom Calloria ee 45 5 3 1 Answering an Intercom Call eecussneccnaneccnenecsnanecsnannnscnnssenenssenensconssseaens 45 5 3 2 Placing an Intercom e 45 Phone Firmware Upgrade cccsssecssseeccesseceeseesensses
18. 168 1 1 Default DNS 8 8 8 8 4 2 Changing the User s Password some features of the IP3032 require you to enter a personal identification number PIN for security The default PIN of the IP3032 User account is 1111 To change the User password 1 Navigate to the System tab 2 Locate User Settings gt User Password 3 Change the password to use a new PIN Page MOCET IP3032 Standard IP Deskphone User Guide 4 3 Viewing Phone Information on Web User Interface Information is the first page you will see when you login to the phone s web user interface This page lets you check the status of the IP Phone including network and product related information as well as account status information MOCET Configuration Gateway fo Communications SIP System Phonebook Network Information Metwork Type OHCF Current IF 172 18 149 37 Subnet Mask 295 2755 2527 0 Default Gateway 172 18 151 1 Primary OMS 192 168 2 7 Secondary DNS 172 18 151 5 Product Information Product Name IP3032 Application Version Fa a iiiar Firmware Yersion IP3032 EA 3 var 2012 11 06 Hardware Version IP3032 PR DN 00000 MAC Address 00 19 15 96 DA 54 Line 1 Status Phone Number 2078 Registration State Registered SIP Proxy Server DU 280 180 224 For SIP Line status e When this line is disabled the line status will not be displayed e Registration State will be marked Registered with green text e Unregistered will be
19. 32 takes just under two minutes to start up and becomes operational There are a series of LED and buttons that will light up periodically to provide boot progress information Please be patient 2 The IP3032 does not ship with a power adapter If you are not using Power over Ethernet PoE you must order the power adapter separately from MOCET Product Specification Label Handset Power hte E E Ethernet Switch to Adapter Optional Office LAN or Internet CAUTION Do not use other power adapters Use only the MOCET IP3032 Power Adapter with your IP3032 IP Phone Adapters for other devices may damage IP3032 IP Phone Page MOCET IP3032 Standard IP Deskphone User Guide 1 4 Appearance and Function Description The IP3032 Standard IP Deskphone comes with a blue green graphic LCD display Capacitive touch keys including 4 soft keys 2 line keys and 5 navigator keys as well as a traditional keypad 8 programmable keys and 9 function keys In the box a handset curly handset cord and an Ethernet cable supplied It can be installed and placed on the desktop or mounted on the wall The wall mount accessory is available separately The figure below illustrates the front view of the IP3032 IP Phone With the point numbers you can find its name and a simple description of specified part in the following table Q POO 00000000 D I 0000000000000 C 0ofP0000000000002 29900000000 0902 MOCET EEN KEN Vol
20. 5 TK Port UNCON Stine cesta seen scnece were nese weeewesaweaaweseceescassucenencedeesxecsceseeuss 16 EO IP3032 LED ln Lei te CN 17 1 7 LCD SCRCCMINGIC AION S tas cseniscesshoatenenouniann tava tonndacatetatesnioandeswsusundesssweerspeesavenout 18 2 Getting Started E 19 2 1 Customizing Your IP Phone from Menu ccscscssssesesseeeseeeeseseeseeeeneseees 19 2 2 Configuring Basic SettingS cccssccsssseesssseeseeseesenseeeeseeseeseesenseesensessoaes 20 2 2 1 Volume Setting ossos0sn0annnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 20 2 2 2 LCD PIII EE 21 223 LCD CONTASI cesia aea EEREN ENSEDE EESE EEE 21 2 2 4 Call Setting E 21 22 9 LOCK VOUl FIOM E 21 2 2 6 Speed Dialing Setting E 22 2427 fepool EE eege 22 2 3 Managing Contacts ccccccccsssesssseesseseecesseeseeseesenseesenseecenseeeeseesonsessonsensoaes 22 2 3 1 Adding ET 23 2 3 2 Editing e 23 2 3 3 Deleting E 24 2 3 4 Searching fora CONMMACE rrsecensneccnenencnenencnennnncnnnsnenensnenensnennssenenssenensnens 24 2 3 5 Placing a Call to a ee 24 2 4 Managing he UR FE 24 Page 3 MOCET IP3032 Standard IP Deskphone User Guide 2 5 Viewing Your Phone s INfOrmatiOn ccccceesceeseeeeeeeeeeeeeeneeeneeeeaeeaeaseneanenees 25 2 6 Configuring Programmable Keys cccssseesssseseeseeseeseesenseesenneesennessoaes 25 2 12 Managing VOICE Make eene 25 2 8 Managing Instant Message
21. 729A B iLBC Ethernet 10M 100M 1 port Power supply Built in IEEE802 3af PoE port Local Power DC5V Tilt stand Yes 3 steps 30 51 and 60 AC adaptor 5V 550mA Optional Wall mount Yes Optional Page 7 MOCET IP3032 Standard IP Deskphone User Guide 1 Introduction The MOCET IP3032 Standard IP Deskphone is an easy to use high quality desk phone with many advanced features including support for secure calling with trusted layer security TLS and Secure Real time Transfer Protocol SRIP a built in IP Security IPSEC virtual private network VPN client and instant messaging capabilities Utilizing a next generation capacitive touch sensitivity panel design the IP3032 supports up to four simultaneous lines and can be positioned in multiple tilt angles and has a wall mount option as well as automatic support for power over Ethernet PoE The IP3032 can be configured through the simple built in menus displayed on the blue green backlit LCD or from the phone s web user interface The IP3032 can be automatically provisioned from a local or Internet based server using the built in MOCET auto provisioning system and management protocols The IP3032 IP Phone supports many advanced features including 3 way on phone conferencing can transfer and receive calls using industry standard SIP protocols and can provide built in music on hold MoH over an IP network The IP3032 is interoperable with a wide range of SIP se
22. MOCET IP3032 Standard IP Deskphone User Guide Fe se Copyright 2012 All Rights Reserved 4 8 InterO Te Lei we Ver A D C 101 1206 MOCET IP3032 Standard IP Deskphone User Guide FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this guide may cause interference to radio communications This equipment as been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against radio interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at is own expense will be required to take whatever measures are necessary to correct the interface CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Environment The phone you have purchased as well as any used batteries must not be disposed of with household waste You should return these to your distributor if they are to replaced or dispose of them in an approved recy
23. Quit Confirm No You will exit the screen and can continue to configure your phone 2 2 Configuring Basic Settings 2 2 1 Volume Setting You can configure following volume settings e Ring Volume Handset Speaker Hand free Speaker Handset MIC e Hand free MIC To configure volume 1 Press Menu 2 Select Phone Setting gt Volume Setting And select which device volume you want to set Select from Ring Volume Handset Speaker Hand free Speaker Handset MIC Hand free MIC Ring Volume 3 Use the Navigation Up and Down or Volume Up and Down keys to change the volume levels 4 Press the Navigation OK key to confirm the change and exit volume change screen Page MOCET IP3032 Standard IP Deskphone User Guide 2 2 2 LCD Brightness To configure the brightness of the LCD to a comfortable level 1 Press Menu 2 Select Phone Setting gt Backlight gt Brightness 3 Press Navigation Up and Down keys to increase or decrease the display brightness 4 Press the Navigation OK key to confirm the changes and exit the menu 2 2 3 LCD Contrast To configure the contrast of the LCD to a comfortable level 1 Press Menu 2 Select Phone Setting gt Contrast 3 Press Navigation UP and Navigation Down keys to increase or decrease the display contrast 4 Press Navigation OK key to confirm the changes and exit the menu 2 2 4 Call Setting You can configure following call features e Do Not Dist
24. assword The user password Auto DST Enable Automatic daylight saving time flag Starts on Set DST start Month Starts on Set DST start Day Starts on Set DST start Time Starts end set DST end Month Page MOCET IP3032 Standard IP Deskphone User Guide Starts end Set DST end Day Starts end Set DST end Time Time Format set LCD date time display modes Time zone Set Phone Time Zone System Log Download Click to download System Log SIP Log Download Click to download SIP Log Reboot Cancel Click to reboot IP Phone Save changes in this page to the phone Discard all changes in this page 4 8 Managing Phonebook On the Phonebook tab the user can manage his phone directories 4 8 1 Private Phonebook For the Private Phonebook the user can add edit delete or dial an entry directly from the web page The user can also upload his contacts from a file using a web browser The Private Phonebook can have up to 100 contacts 4 8 2 Public Phonebook For the Public Phonebook a user or administrator can upload a file using a web browser 4 8 3 LDAP Directory The LDAP Directory can be configured using a web browser please contact your administrator or Service Provider support desk for more information Field Name Function Number Guessing Option Set number guessing feature data source LDAP Security Set LDAP security type SSL2 SSL3 or TLSv1 LDAP Server Address Set LDAP
25. can answer a call as you would normally however some features will be ignored automatically including DND and call blocking 3 11 Rejecting a Call When there is an incoming call on the phone you can reject the call Answer Reject Operation Description Press Reject soft key to reject the call After pressing the Reject soft key the call will be dropped directly The record will be logged in answerea call list Other call features are not affected by this operation Rejecting a call Reject 3 12 Ending and Holding and Resuming a Call When a call is in connected state you can end a call by e Using the handset e Using the speakerphone Page MOCET IP3032 Standard IP Deskphone User Guide e Pressing EndCall soft key End Newc W Resume End NewCl Operation Description lf there is only one call just place the handset back into the cradle press speakerphone or Ja L or p p p Ending a call EndCall press EndCall to end the call If there is another call press the EndCall soft key to end the call Press the Hold soft key or Hold key on the BESSE Lal or Hold phone to place an active call on hold Press the Resume soft key or Hold key on a or Resume the phone again to place an active call on hold Resuming a call 3 13 Muting and Un muting a Call While in a conversation you may mute the microphone by pressing
26. ced Call Features 5 1 Centralized Conferencing for Broadsoft PBX The IP3032 allows you to create multiple conferences with unlimited participants depending on IP PBX limitations when your Administrator enables Centralized Conferencing The steps to make centralized conferencing available are different for each supported IP PBX or hosted SIP service On a Broadsoft softswitch you can initiate a Server based conference by pressing Conf soft key on LCD Note The Conf soft key will show only you have set the Conference Number on SIP Web page To create a Conference 1 Place some calls with the participants 2 Press NewCall to enter dial screen and a Conf soft key will show up 3 Press Conf soft key and a conference will be created All participants are added to the conference automatically To add new participant to the conference 1 Press NewCall and dial the participant you want to add 2 There will be a Conf soft key when the call is answered by the other participant 3 Press the Conf soft key and the new participant will be added to the conference 5 2 Call Waiting The call waiting feature notifies the user on an active call of a new incoming call You can disable the call waiting feature so that the new incoming call is automatically rejected by the phone with a busy message If you disable call waiting on the phone and the user is on a call any further incoming
27. cling center Trademarks All company brand and product names like Metaswitch Broadsoft Freeswitch and Asterisk are registered trademarks of their respective owners WARNING Read these installation instructions carefully before connecting the IP phone to its power To reduce the risk of electric shock do not remove the cover from the IP phone or attempt to dismantle it Opening or removing covers may expose you to dangerous voltage levels Equally incorrect reassembly could cause electric shock on re use of the appliance Do not expose the IP Phone to Fire direct sunlight or excessive heat Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water Do not install the IP phone in an environment likely to present a THREAT OF IMPACT You may clean the IP phone using a fine damp cloth Never use solvents such as trichloroethylene or acetone which may damage the phone s plastic surface and LCD screen Never spray the phone with any cleaning product whatsoever 7 Take care not to scratch the LCD screen 8 The IP phone is designed to work in temperatures from 5 C to 40 C 9 The IP phone must be installed at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equipment which radiate electromagnetic fields 10 Do not connect the LAN port to any network other than an Ethernet network 11 Do not attempt to upgrade your IP phone in an unstable p
28. decision on how to send it via the most efficient route based on traffic load line costs speed Page 53 MOCET IP3032 Standard IP Deskphone User Guide RTP RICP Real Time Protocol Real Time Control Protocol RTP RTCP IETF specifications for audio and video signal management Allows applications to synchronize and spool audio and video information RTP Real Time Protocol is specifically concerned with the dependable transmission of latency sensitive traffic across the network and is involved in using time stamping to determine network jitter tolerance and makes sure that voice packets are arriving in order SIP Session Initiation Protocol A protocol that provides telephony services similar to H 323 but is less complex and uses less resources SIP Session Initiation Protocol is a signaling protocol for Internet conferencing telephony presence events notification and instant messaging SIP is a text based protocol similar to HTTP and SMTP for initiating interactive communication sessions between users Found in larger networks these smaller networks are used to simplify addressing between numerous computers Subnets connect to the central network through a router hub or gateway Each individual wireless LAN will probably use the same subnet for all the local computers it talks to TCP IP Internet Standard Protocol The underlying technology behind the Internet and communications between computers in a network The first pa
29. egistrar service which allows the connected phones to find and dial each other more easily by extension numbers or names instead of IP addresses In addition the hosted SIP server or IP PBX helps keep track of active phones their IP addresses for routing calls as well as keeping track of which phones are busy or idle Most hosted SIP services and IP PBXs support direct system service DSS as well as showing the busy lamp field BLF status of system phones These allow you to directly dial another extension and can show you whether the other phone is on a call or not Usually the hosted SIP service or IP PBX will also use the Registrar service to send messages to your phone to alert you that you have voicemail This is called message waiting indication MWI Refer to Configuration through Menus or Configuration through Web for detail information of how to configure the phone to register to server 3 1 4 Caller ID When you receive a call the caller s phone number is shown on the screen if the caller hasnt chosen to hide his number and if the network supports the Caller ID feature The IP Phone can display both the Caller ID CLID and the Caller Name CNAM of the caller if it is available Not all services and servers support CLID and CNAM For more information about this topic please contact your service provider or system administrator 3 2 Installing Your IP Phone Before placing the phone into operation either you or your admini
30. elect Message gt Instant Message gt Simple gt Delete Messages 3 Select what data you want to delete you can select Delete Inbox Messages Delete Outbox Messages or Delete All Messages To edit a Message Template 1 Press Menu 2 Select Message gt Instant Message gt Simple gt Text Templates The IP3032 can save and use up to 30 Message Templates 2 9 Viewing Notifications The IP3032 supports Broadsoft Server Notifications With this feature administrators or service providers can send messages to users connected to a Broadsoft server For more information please contact your administrator or Service Provider Page MOCET IP3032 Standard IP Deskphone User Guide 3 Using Basic Features The IP3032 Standard IP Deskphone is designed to be used like a regular phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call The IP3032 supports up to four simultaneous calls However only one of these calls can be active at a time The active call is the one you are using to speak or listen to The inactive calls can be e On hold e Joined in a conference with up to three callers e Incoming call or Ringing This chapter provides basic operating instructions for the phone including e Placing a Call Placing an urgent call Answering a Call Answering an urgent call Ending a Call Redialing a Number Putting a Call on Hold settin
31. enseesenes 47 Troubleshooting E 48 GIOS SGI Y E 49 Bate ACrONVM S nioa sees iconteceedosdecantesseeeeenteneintenee 49 S22 Ke le le Le VE 50 Page 5 MOCET IP3032 Standard IP Deskphone User Guide About this Guide This guide explains how to use the basic features of your new IP3032 phone Not all features listed are available by default Contact your system or network administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the IP3032 Standard IP Deskphone Administrators Guide Page MOCET IP3032 Standard IP Deskphone User Guide Overview The MOCET IP38032 Standard IP Deskphone is the lowest cost of IP3000 series IP Phones The following table highlights its key features Features Appearance IP3032 LCD 128 x 32 pixels 3 lines x 21 characters Physical line keys 2 keys with the extra Line Group Switch button Multiple line appearances Up to 4 line appearances Multiple call appearances Up to 8 call appearances Conference Up to 3 party Navigation keys Up Down Left Right and OK Yes capacitive touch Programmable keys 8 keys Audio quality Speaker Handset Receiver HD G 711 A law Mu law G 722 Voice codec G 723 1 G 726 32 G
32. erference DNS Ethernet 3 z T Domain Name Service A server program that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers The program works behind the scenes to facilitate surfing the Web with alpha versus numeric addresses A DNS server converts a name like mywebsite com to a series of numbers like 107 22 55 26 Every website has its own specific IP address on the Internet Typically one or more DNS servers is located in an IP network Various technology protocols for high speed data voice and video transmission over ordinary twisted pair copper POTS Plain Old Telephone Service telephone wires Digital Signal Processors DSP standardize the different states of a digital signal into an organized and understandable signal DSP circuits can differentiate between digital signals and digital noise Signal to Noise ratio is one of the most important factors in telephony voice communication because if there is too much noise in a signal the DSP will be unable to find a signal standard and lose it DSP circuits always adjust digital signal levels so the can maintain a standard without noise Dual Tone Multi Frequency The type of audio signals generated when you press the buttons on a touch tone telephone Can be used in inbound after voice channel connected and outbound before voice channel connected application International standard networking technology for wired imp
33. es in this page to the phone Discard all changes in this page Page 41 MOCET IP3032 Standard IP Deskphone User Guide 4 6 Configuring SIP Line Settings On the SIP tab of the web user interface you can change various SIP settings for each Line A user can block specific calls by Caller ID CLID For each SIP Line you can configure up to 10 blocking entries Field Name Always Call forwarding Function Enable disable always call forwarding Busy Call forwarding Enable disable busy call forwarding No Answer call forwarding Enable disable no answer call forwarding DND call forwarding Enable disable DND call forwarding No answer timeout Set no answer timeout time Seconds Enable block anonymous call Enable disable block anonymous call feature Always forward Destination Set always forward number Busy forward Destination Set busy forward number No Answer forward Destination Set no answer forward number DND forward Destination Set DND forward number Caller Blocking Entry 0 9 Cancel Set caller blocking numbers Save changes in this page to the phone Discard all changes in this page 4 7 Configuring System Settings On the System tab the user can access or change e Password e Time settings e Debug logs e Reboot the phone Field Name Function User Name The user username It is fixed and can t be changed User P
34. figure programmable keys go to Phone tab of the web user interface and find the Programmable Key Settings section Option Name Line Supported Function select which line supports the feature Do Not Disturb Lock IP Phone Auto Answer have no this item Do Not Disturb Enable disable DND feature Lock IP Phone Lock your phone Abbreviated Codes Speed dial the codes Busy Forward Set static forwarding number when busy Always Forward Set static forwarding number unconditional No answer forward set static forwarding number when no answer DND Forward set forwarding number when DND feature is enabled Auto Answer Enable disable auto answer feature Caller Blocking set a caller blocking item set number for Busy lamp field feature geg Contact administrator for help Call Park Set call park number PBX related feature Contact administrator for help SLA Set SLA number PBX related feature Contact administrator for help Asterisk Parking Number Set Asterisk Park number PBX related feature Contact administrator for help Asterisk Parking Slot Set Asterisk Park Slot number PBX related feature Contact administrator for help Intercom Set Intercom number PBX related feature Contact administrator for help Feature Code Set speed dial for feature codes DT MF Cancel Set DTMEs for call Save chang
35. g Up a Conference Transferring a Call Forwarding Calls Enabling or Disabling Do Not Disturb 3 1 Common Terms To use the IP3032 you need to follow some conventions that we will mention in this guide In the following descriptions we will introduce some common terms for your understanding 3 1 1 Lines A Line in this guide represents how many phone numbers supported in one phone For example the IP3032 can support up to four lines configured for the same or different service providers or servers and even make up to four concurrent calls Therefore the IP3032 is said to support multiple line appearances 3 1 2 Calls A Call in this guide represents how many simultaneous connections can be made to a single phone number Each line of service in the IP3032 can support up to two calls simultaneously This allows the user to place one caller on hold and talk to the other person in another call on the same Line Therefore the IP3032 phone is said to support multiple call appearances 3 1 3 Register to a server Page 27 MOCET IP3032 Standard IP Deskphone User Guide The IP3032 must be configured before it can perform some basic functions Although the phone can make a peer to peer SIP call by dialing the other user s IP address e 192 168 0 12 directly on the keypad this is inconvenient and it is hard to remember all the IP addresses of phones on the system This is why a hosted SIP server or local IP PBX implements a R
36. gs with an incoming call press the Divert soft key 2 Enter a number to forward the incoming call to 3 Press OK to forward the call 3 18 Using Voice Mail Your voicemail is saved on either your hosted SIP service or on the IP PBX but you can access it from the IP3032 using the Voicemail button The presence of new voice mail messages Is indicated by a flashing message waiting indicator MWI LED on the front of the phone and an icon is shown on LCD Note Voicemail is an optional feature configured on a hosted SIP service or IP PBX and may not be supported on your particular system To use voicemail on the IP3032 some settings need to be configured first For more information please contact your administrator or Service Provider support center To listen your voice messages LEJ hot key to display the mailbox list 1 Press the Message Page 35 MOCET IP3032 Standard IP Deskphone User Guide 2 Select which SIP line s mailbox you want to listen to and press OK A call will be placed to your voice mail server 3 Follow the interactive voice response IVR instructions to retrieve and listen forward or delete your messages 3 19 Placing a Speed Dial Call To configure a speed dial number please see 2 2 6 Speed Dialing Setting To make a speed dial call 1 Pickup the handset or press a line key or press the speaker key or press the headset key 2 When you hear dial tone dial the one digit 0 9 speed
37. gured contacts databases There are three ways to enter your phone s directory e Press the Phonebook hot key e Press Dir soft key e Navigate to Menu gt Phone Setting gt Phonebook 2 3 1 Adding Contacts To add a new contact 1 Goto the Phonebook gt Private 2 Press the Add soft key 3 Enter Name Number and Ring from the key pad Name Number Name Number Ring Back D 4 Press the Save soft key when you are finished 2 3 2 Editing Contacts To edit your contact 1 Use the Navigation Up and Down keys to select the contact your want to edit Page 23 MOCET IP3032 Standard IP Deskphone User Guide 2 Press the Edit soft key 3 Use the Navigation Up and Down keys to select the fields you want to change 4 When finished making changes press the Save soft key to save the changes CH Deleting Contacts To delete your contact 1 Use the Navigation Up and Down keys to select the contact your want to delete 2 Press Del soft key The contact is deleted from the directory 2 3 4 Searching for a Contact To search for a particular contact 1 Goto Phonebook gt Private 2 Press the Search soft key 3 Input the first character of the contact s name and the IP3032 will move to the first contact matching the character 4 Using the Navigation Up and Down keys choose the desired contact 2 9 0 Placing a Call to a Contact To dial from a directory
38. inger handset and speakerphone functions While the phone is in idle state the ringer is adjustable While in a call the handset Volume or speaker volume is adjustable Control key 11 The Line Group key is used to toggle between line group 1 2 to Line Group key line group 3 4 Or switch back from line group 3 4 to line group 1 2 MUTE key The MUTE key is used to activate or deactivate the microphone on the IP3032 A blue LED is used to indicate whether the phone is muted or not Page MOCET IP3032 Standard IP Deskphone User Guide i Speaker Phone key _ The SPKR key is used to activate or deactivate the Hands free feature A blue LED is used to indicate whether the speakerphone is active or not The Hold key is used to place the active call on hold A blue LED is used to indicate whether the call is on hold or not The Transfer key is used to transfer a call to another IP phone The Redial key dials the last dialed number automatically The Message key is used to access the Voice Mail System for message retrieval A Conference key The Conference key is used to place multiple calls on the phone into a conference on the phone y honebook key The Phonebook key is used to enter into the Phone Book menu to call add edit or delete a contact in a selected phonebook D Hands free MIC Hands free MIC hole 12 Note You can use a paperclip to pick up
39. inion Score is an attempt to make a quantifiable benchmark of voice quality Below are examples of the CODEC bit rate and mean opinion score G 711 toll quality 64K MOS 4 1 G 726 16K 32K MOS 3 8 G 729AB cell phone quality 8K MOS 3 7 Page DHCP Diff Serv MOCET IP3032 Standard IP Deskphone User Guide The only part of the telecommunications system that the customer comes into direct contact with Example of such pieces of equipment are telephones key systems PBXs voicemail systems and call accounting systems as well as wiring telephone jacks The standard for this equipment is set by the FCC and the equipment is supplied by an interconnect company A utility that enables a server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned Without DHCP an IT Manager would have to manually enter in all the IP addresses of all the computers on the network When DHCP is used whenever a computer logs onto the network it automatically gets an IP address assigned to it Direct Inward Dialing The ability to make a telephone call directly into an internal extension without having to go through the operator Differentiated Services The Diff Serv model divides traffic into a small number of classes to provide quality of service QoS One of QoS in internet dialing business number as well as an extension number reception and transmission quality and reduce int
40. l be marked as an urgent call The called party can neither deny nor block the call even the called party s phone is on DND 3 7 Adjusting Call Volume During a conversation if the voice volume is too low or too high you may adjust it To adjust volume while on a call Page MOCET IP3032 Standard IP Deskphone User Guide Operation Description Adjusting Call Press the Volume control key to adjust the Volume volume 3 8 Canceling a Call After you dial a call but the called party has not answered you can Cancel the call 1002 Cancel Operation Description Press Cancel soft key to reject the call Canceling a call If only the calling call on the phone you can just press speakerphone or put down handset to cancel the call 3 9 Answering a Call When there is a new incoming call on the phone you can answer a Call by e Using the handset e Using the speakerphone e Pressing Answer Answer Reject Page 31 MOCET IP3032 Standard IP Deskphone User Guide Operation Description lf there is no other call just pick up the handset or speakerphone or press the Answer soft key upon hearing the phone q i Answering a call Jor or PINGING Answer If there is another call press Answer soft key to accept the call the previous call will be placed on hold automatically 3 10 Answering an Urgent Call When there is an incoming urgent call on the phone you
41. lementations Basic 10BaseT networks offer a bandwidth of about 10 Mbps Fast Ethernet 100 Mbps and Gigabit Ethernet 1000 Mbps are becoming popular 64 kbps PCM half duplex codec high quality high bandwidth minimum processor load Page 5I MOCET IP3032 Standard IP Deskphone User Guide 6 4 5 3 kbps MP MLQ codec low quality low bandwidth high processor load due to the compression 40 32 24 16 ADPCM codec good quality medium bandwidth low processor load G 729 8 kbps ACELP codec medium quality low bandwidth high processor load Institute of Electrical and Electronics Engineers New York www ieee org A membership organization that includes engineers scientists and students in electronics and allied fields It has more than 300 000 members The IEEE is an international organization that develops standards for hundreds of electronic and electrical technologies for computers and communications The organization uses a series of numbers like the Dewey Decimal system in libraries to differentiate between the various technology families Internet Protocol is located at 3rd layer of ISO network model A set of rules used to send and receive messages at the Internet address level IP protocol is widely used in Internet and LAN networks The purpose is to deliver data between computing equipment over the network The protocol is generally effective but does not guarantee complete and accurate data communications Internet
42. national or international geographic area Also used to distinguish between phone based data networks and Wi Fi Phone networks are considered WANs and Wi Fi networks are considered Wireless Local Area Networks WLANs Also referred to as LAN A type of local area network that uses high frequency radio waves rather than wires to communicate between nodes Page 55
43. o through an access point or hub However since there is no central base station to monitor traffic or provide Internet access the various signals can collide with each other reducing overall performance Plain Old Telephone Service POTS or Pretty Old Telephone system is the standard analog traditional telephone service that most homes use In contrast telephone services based on high speed digital communications such as ISDN and DSL are not POTS The main distinctions between POTS and non POTS services are speed and bandwidth Proxy server Used in larger companies and organizations to improve network operations and security a proxy server is able to prevent direct communication between two or more networks The proxy server forwards allowable data requests to remote servers and or responds to data requests directly from stored remote server data PSTN Public Switched Telephone Network The worldwide voice telephone network Quality of service QoS RJ 45 Standard connectors used in Ethernet networks Even though they look very similar to standard RJ 11 telephone connectors RJ 45 connectors can have up to eight wires whereas telephone connectors have only four bad connections etc Router A device that forwards data packets from one local area network LAN or wide area network WAN to another Based on routing tables and routing protocols routers can read the network address in each transmitted frame and make a
44. ower environment This could Cause unexpected issues 12 Do not work on the system or connect or disconnect cables during lightning storms 13 Children don t recognize the risks of electrical appliances Therefore use or keep the phone only under supervision of adults or out of the reach from children 14 No repair can be performed by the end user if you experience trouble with this equipment for repair or warranty information please contact your supplier D P tu D U Page MOCET IP3032 Standard IP Deskphone User Guide Table of Content About this CTT TE 6 OV SOY sr etcercs eerste erence epee s eeaneeeeanneeaeaneeesssvannennsnsnsmnananennassenmensnaneanenennnosaennias 7 1 VER OC SOU Tu ME 8 1 1 Phone Features and Specifications ccccscseesesseecesseesseeesseeeenseseeneesenes 9 L2 PRC CUT ET CC 9 1 3 Installation and SEU DP E 9 1 3 1 Attaching the Stand to the PRONE 1sccssecccsnecccenncnennncnenensnenensnenensseessens 9 1 3 2 Detaching the Stand from the PRONG sscccenscccenncsennesennnesennnsnennsseneness 10 1 3 3 Installation COMBINATION afie wuscccssccceneccceneccnennesnennesensnsnennsseennsseenens 11 1 3 4 Connect the Handset to te PHONE sssssscccsneccnnnncncnnncnenensnnnsseensseneness 12 1 3 5 Connect the Ethernet Cable c1sccccccccsecccnenscnenscnenscnensenenseensecnnsennssenes 12 1 4 Appearance and Function Description ccccssceseeeeeeeeneseneseneeeeeeseneees 13 1
45. p Place with two hands on the stand of the IP3032 and firmly press down the stand the 2 antler will be pulled straight out of the slot B hole Keep pressing down the stand the 3 antler will be pulled straight out of the slot C hole Page MOCET IP3032 Standard IP Deskphone User Guide 1 3 3 Installation Combination Table Slot Holes on the Back Shell Different Tilt Angle Installation Antlers of Stand Page 1I MOCET IP3032 Standard IP Deskphone User Guide 1 3 4 Connect the Handset to the Phone After installing the stand connect the handset to the curly handset cord and then connect the other end of the curly handset cord to the port marked HAND with the handset icon on the bottom of the IP3032 1 3 5 Connect the Ethernet Cable Using a general CAT 5 Ethernet cable follow the installation steps below 1 If your Ethernet Switch supports PoE Please connect an Ethernet cable to the Switch port from the OD LAN port of the IP3032 Then you will see the phone LEDs and buttons light up momentarily and the phone will boot 2 If your Ethernet Switch doesn t support PoE Please connect an Ethernet cable to the Switch port from ch LAN port Plug in the IP3032 power adaptor to the wall power outlet then plug the barrel plug to the power port ol on the back of the phone You should see the phone LEDs and buttons light up momentarily and the phone will boot Notice 1 The IP30
46. phone User Guide 1 6 IP3032 LED Functions The following table describes all functions of the LED indicators LED Color Status Description Off No new message s Message LED Blue Steady Phone is booting or upgrading Blinking slow New message s indication Feature is set to ON Active e SSES Or Phone is busy Blue Blinking slow Incoming call notification Programmable LED Off Feature is set Off inactive Steady Line is active dialing or in a call Line LED Blue Blinking slow Call is on hold Flashing faster Incoming call Off No call is on hold Hold LED Blue Blinking slow Call is placed on hold Off Speakerphone is not in use Speakerphone LED Blue Steady On hook dialing or hands free mode Off Microphone is active MUTE LED Blue Steady Microphone is inactive Off The line 1 2 status is displayed on e LCD ue Line Group LED Stead The line 3 4 status is displayed on y LCD Page 17 MOCET IP3032 Standard IP Deskphone User Guide 1 7 LCD Screen Indicators The following figure shows the standard dispaly of the LCD There are four soft keys associated with the operation of LCD display For different menu or status items the display items will change accordingly Soft key menu 1001 a a Lines amp Phone 1007 ail numbers indicator Description The line is registered to the SIP server or service The line is
47. place a call in many ways from the IP3032 e Using the handset e Using the speakerphone e Pressing a line key You can also dial the number first and then choose the method you will use to dial the other party This is called pre dialing During a call you can alternate between using the handset or speakerphone modes by pressing the soeakerphone key Cone or picking up the handset while on a speakerphone call The call duration on an active call is shown on the LCD during the call To place a new call Page 29 MOCET IP3032 Standard IP Deskphone User Guide Operation Description H or KR 1 Pick up the handset or press a line key or press the speaker key Line Key gt You will hear a dial tone LJ 2 2 Use the keypad to dial the phone number Making a call 5 gt The LCD window displays the number you enter ress T wee 9 Note You may use the BkKSp soft key to delete Co the last digit d 3 On hook the handset when your a conversation is over 3 6 Placing an Urgent Call To place an urgent call you need to enable Urgent Call feature in the Web User Interface first Please refer to the Section 4 4 Configuring Phone Settings to know how to configure it lf your IP phone is enabled Urgent Call when you dial a number there is an Urgnt softkey displayed on the LCD screen 423 Dial Urgnt BkSp i If you press the Urgnt softkey to dial the number out the call wil
48. rotocol VolP is based on the principal of transmitting digitized voice packets over networks Basically VoIP consists of converting voice signals into streams of digital packets and sending those packets of data through an P constructed network environment VoIP can work in both LAN local area network and WAN wide area network environments for intranetwork or internetwork communication between VoIP channel users Routers and switches and other special compression protocols direct the packetized voice data to their destination IP address VoIP can be less expensive than voice transmission using standard analog packets over POTS Plain Old Telephone Service lt allows telephone calls faxes or overhead paging to be transported over an existing IP data network topology Virtual Private Network VPN is a virtual created sub network based on a public real network A type of technology designed to increase the security of information transferred over the Internet VPN can work with either wired or wireless networks as well as with dial up connections over POTS VPN creates a private encrypted tunnel from the end user s computer through the local wireless network through the Internet all the way to the corporate servers and database Wide Area Network For global or long distance networking access thru the support of telecommunication devices A communication system of connecting PCs and other computing devices across a large local regional
49. rovide a message waiting indicator MWI to alert you to any new voicemail on your phone Your phone can receive MWI information from supported services and servers To view your voice mail status 1 Press Menu 2 Select Voice Mail You can see the voice mail count for your accounts To get more information on MWI status 1 Press Menu gt Voice Mail 2 Select the account you want to check and press the Navigation OK key 2 8 Managing Instant Message The IP3032 supports SIP SIMPLE Instant Messaging IM With a supported service or server you can send and receive IM right from your phone using the on screen dialpad there is also a way to configure some useful Message Templates which are pre made messages for common requests or responses to simplify use of IM on the IP3032 Page 25 MOCET IP3032 Standard IP Deskphone User Guide There is a message icon and a popup message on the LCD screen when there is a new message received To view the messages you can 1 Press the Navigation OK key The messages are listed for you to view Or 1 Press Menu 2 Select Message gt Instant Messaging gt Simple gt Inbox The messages are listed for you to view To create a new message 1 Press Menu 2 Select Message gt Instant Messaging gt Simple gt New Message 3 Enter To From and Msg from the key pad New Message To To From To delete a message 1 Press Menu 2 S
50. rt TCP is the transport part which matches the size of the messages on either end and guarantees that the correct message has been received The IP part is the user s computer address on a network Every computer in a TCP IP network has its own IP address that is either dynamically assigned at startup or permanently assigned All TCP IP messages contain the address of the destination network as well as the address of the destination station This enables TCP IP messages to be transmitted to multiple networks subnets within an organization or worldwide type of traffic for QoS UDP User Datagram Protocol An unreliable networking layer that sits at the same level of the networking stack at TCP UDP is a connectionless transport protocol that is part of a suite of protocols VAD F the others being RTP and IP that allow for the timely and efficient transfer of voice data across and IP network UDP is the better transport protocol for VolP data than TCP Voice Activity Detection VAD helps save bandwidth during calls Examples When your making a VolP call and your not speaking and your listening that silence is still taking up bandwidth during the call When silence is detected by VAD software over a predetermined length of time is sends silent packets that inform other VAD enabled systems to stop holding the bandwidth for these empty packets Page MOCET IP3032 Standard IP Deskphone User Guide Voice Over Internet P
51. rvices and servers including those based on Metaswitch Broadsoft Freeswitch and Asterisk Therefore the IP3032 can be deployed and used anywhere there is a suitable local area network LAN with Internet access and a local or remotely hosted SIP server Since it is a stand alone and always on device it does not require connection to a computer for it to work SoHo LAN io Office SoHo Office Inteligent Gateway Bridge IP3032 Hosted IP RODS Service Center Page MOCET IP3032 Standard IP Deskphone User Guide 1 1 Phone Features and Specifications Complete VoIP and networking protocol support Rich supplementary call services and phone features HD acoustic hardware design for handset and speakerphone G 722 wideband audio codec support 4 SIP Lines with 8 call appearances 8 programmable keys with LEDs Interoperable with Asterisk Freeswitch Metaswitch and Broadsoft Auto provisioning remote management and security enhancements 1 2 Requirements The IP3032 IP Phone requires the following environments e Compatible SIP based IP PBX system or Internet based hosted SIP service account e Ethernet Fast Ethernet LAN 10 100 Base T 1 3 Installation and Setup The IP3032 can support three different tilt angles of 60 51 and 30 see below 1 3 1 Attaching the Stand to the Phone After unpacking the box attach the stand to the IP3032 phone first Below this paragraph we ill
52. s the Transfer 22 hot key 2 The active call is placed on hold and an entry screen is displayed for the number you want to transfer to 3 Press Navigation OK or Send sofi key to complete the transfer If you want to cancel transfer operation just press the Back soft key 3 16 2 Semi Attended Transfer To do Semi Attended transfer 1 During an active call press NewCall soft key to call another party Page MOCET IP3032 Standard IP Deskphone User Guide 2 When you hear the ring back tone press the Transfer bot key 3 16 3 Attended Transfer To do Attendant transfer 1 During an active call press NewCall soft key to call another party 2 Wait for the other party to answer the call 3 Press the Transfer bot key Note Sometimes you may place more than 2 calls on your phone when you press Transfer L22 hot key phone will show a call list to let you select a call to finish the transfer operation 3 17 Forwarding a Call You can configure your phone to forward your incoming call to another party which is sometimes called as static forwarding You can also dynamically forward calls while your phone is ringing There are three types of static forwarding e Unconditional e No answer e Busy For more information on how to setup static call forwarding please contact your administrator or Service Provider support center To use dynamic forwarding 1 When the phone rin
53. strator or Service Provider has to install the phone on your network Please contact your administrator or Service Provider for more details or refer to the included hardware installation guide 3 3 Configuring Your IP Phone for Service The IP3032 must be configured for the hosted SIP service or IP PBX before operation The phone is usually pre configured by the administrator or hosted SIP service provider For an advanced or experienced user you may refer to the IP3032 Administrators Guide for full information on how to configure all the settings of the IP3032 3 4 Line Selection The IP3032 can support up to 4 lines To select a line you can 1 Use the preferred line setting That means when you pick up handset or press the Speakerphone key or press headset key when not on a call the phone will Page MOCET IP3032 Standard IP Deskphone User Guide automatically use the preferred line for the call If the preferred line is not the line you want to use you can press Line Key buttons mm A on the right hand side of the LCD to switch to the desired line 2 Press the Line Key buttons mm which will connect to the chosen line Note Because the IP3032 LCD displays only two phone lines at a time to access the second two lines either use the Navigation Up or Down keys or press the Line Group button E on the phone to switch between them 05 17 Sea 05 17 Menu Dir Logs LC Menu Dir Logs 3 5 Placing a Call You can
54. the MUTE mmv button The LED of the button will become red When muted the other caller will not hear anything from your phone Pressing the MUTE d d key again will Un Mute the phone 3 14 Redialing a Number To redial the last numbers you dialed 1 Press Redial 2_ hot key 2 Phone will enter Dialed Calls list 3 Select the number you want to redial 4 Press Dial soft key to dial out For more information please see 2 4 Managing Call Logs Page 33 MOCET IP3032 Standard IP Deskphone User Guide 3 15 Setting up a Conference Call The IP3032 can support a 3 party conference call To set up a conference 1 Call the first party and Hold the call 2 Press NewCall soft key 3 Call another party 4 Press the Conference hot key to set up the 3 party conference 3 16 Transferring a Call A call can be transferred in one of three ways Blind Transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Semi Attended transfer The party to whom you want to transfer the call does not answer their phone before you transfer the call when you hear ring back tone Attended transfer The party to wnom you want to transfer the call answers their phone before you transfer the call You can consult with them before completing the transfer 3 16 1 Blind Transfer To complete a blind transfer 1 During an active call pres
55. the programmable key plate label overlay right here A lt D gt The Navigation Control Keys are used for navigating the menus 13 l on the phone menu items are displayed on the LCD screen Navigator Control Keys 14 The OK button is used to confirm and save a setting on the Navigator OK Key phone or to dial a phone number The programmable key plate label is plastic For best results we recommend using a fine permanent marker Such as Sharpie 15 Programmable brand to write on it It can be cleaned with industrial alcohol key plate label Note Custom templates and programming software for MOCET phones are available from DESI see http labels desi com Page 15 MOCET IP3032 Standard IP Deskphone User Guide 1 5 IP3032 Port Functions The back side view and the connectors of the IP3032 are as follows Part Name Handset Connector Description RJ 9 Jack for connecting handset cord LAN Port RJ 45 Jack 100 10Mbps Ethernet port for connecting to the local area network LAN This port can support power over Ethernet PoE if the LAN switch provides it Power Jack lf a power source from adaptor is required please order the IP3032 power adapter separately from MOCET Their locations are shown in the figure below Product Specification Label Page MOCET IP3032 Standard IP Desk
56. urb DND e Auto Answer e Call Waiting To configure those features 1 Press Menu 2 Select the Phone Setting gt Call Setting then select which feature you want to change Select from DND Auto Answer or Call Waiting Following screen is DND setting screen Do Not Disturb On 3 Use the Navigation Up and Down keys to select On or Off 4 Press the Navigation OK key to confirm the changes and exit the menu 2 2 5 Lock Your Phone Sometimes you don t want other people to use your IP Phone You can lock your phone and configure a personal identification key PIN to unlock the phone Page 21 MOCET IP3032 Standard IP Deskphone User Guide To lock your phone 1 Press Menu 2 Select Phone Setting gt Phone Lock 3 Press the Navigation Up and Down keys to select On or Off 4 Press Navigation OK key to confirm the change and exit the menu You will see your phone is locked Following is a locked phone screen Phone Locked Pin 1234 2 2 6 Speed Dialing Setting The Speed Dialing feature let you store up to 10 phone numbers that you can access easily using a single digit Speed Dial number from 0 to 9 To configure a speed dial number 1 Press the Spd sofk key below the LCD screen or select Menu gt Phone Setting gt Speed Dialing 2 Select the speed dial number to configure from O to 9 And press the Navigation OK or Edit soft key to edit the setting and enter the phone number 3
57. us of your SIP registration status or contact your administrator supplier or ITSP for more information or assistance Cannot receive a call Check if the Ethernet cable is properly connected Check the status of your SIP registration status or contact your administrator supplier or ITSP for more information or assistance Cannot connect to the IP3032 configuration pages with a browser Check if the Ethernet cable is properly connected Check the IP address of the IP Phone Check if your firewall NAT settings is correct Page MOCET IP3032 Standard IP Deskphone User Guide 8 Glossary 8 1 Acronyms Anonymous Call Auto Provisioning Server Back to Back User Agent Certificate Authority Caller ID Coder and Decoder of Voice Comfort Noise Generation Calling Party Control Customer Premises Equipment Call Waiting Caller ID Call Waiting Indication Call Waiting Tone Dynamic Host Configuration Protocol Domain Name Server Dual Tone Multiple Frequency European Telecommunication Standard Fully Qualified Domain Name Frequency Shift Keying Hypertext Markup Language Hypertext Transfer Protocol Internet Control Message Protocol Internet Engineering Task Force Internet Protocol Internet Service Provider IP Telephony Service Provider Interactive Voice Response Local Area Network Low Bit Rate Low Bit Rate Codec Message Waiting Indication Power over Ethernet IEEE802 3at standard Point to point protocol
58. ustrate an example below of 60 angle installation with the stand There are three sets of antlers on the top of the stand named 1 2 and 3 and there are three sets of mounting slots on the back of the phone named A B and C See the illustration below MOCET IP3032 Standard IP Deskphone User Guide The procedures for attaching the stand to the phone are as follows Step Place the main body of the IP3032 face down on your lap or a firm sofa Step First snap the 2 antler into the slot B hole Step Then snap the 3 antler into the slot C hole it may take a bit of pressure but when it locks in place you will hear a click and the stand will not wiggle on the phone For other stand angle such as 51 and 30 please refer to the Installation Combination Table below to find correct slots and correct antlers to use CAUTION Snapping the slot B hole with the antler of stand first is the most important step for a smooth installation The product sticker on stand should be facing inward towards the phone When a stand is installed at 60 or 30 you can rotate the stand between 30 and 60 quickly without pulling the antler in the slot B out 1 3 2 Detaching the Stand from the Phone To remove the stand from the IP3032 phone follow the procedures below we are using a 60 stand as an example Step Place the main body of the IP3032 face down in your lap or a firm sofa Ste
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