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1. Color Usage Job Log Prints the color use statistics for the product Other Pages Demonstration Page Prints a demonstration page that highlights the printing capability of the product RGB Samples Prints color samples for different RGB values Use the samples as a guide for matching printed colors 168 Chapter 10 Manage and maintain ENWW Table 10 1 Reports menu continued First level Second level Description CMYK Samples Prints color samples for different CMYK values Use the samples as a guide for matching printed colors PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed ENWW Print information pages 169 Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status configure product network settings and to manage printing functions from your computer instead of from the product control panel The following are examples of what you can do using the HP Embedded Web Server View product status information Determine the remaining life for all supplies and order new ones View and change tray configurations View and change the product control panel menu configuration View and print internal pages Receive notification of product and supplies events View and change network configuration To use the HP Embedded Web Server your browser must meet the following r
2. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intende
3. Table 2 11 Display Settings menu First level Second level Values Display Brightness Range 10 to 10 Default O Language Select from a list of languages that the product supports Show IP Address Display Hide Inactivity Timeout Range 10 300 seconds Default 60 Clearable Warnings On Job Continuable Events Auto continue 10 seconds Press OK to continue ENW W Administration menu 25 Manage Supplies menu In the following table asterisks indicate the factory default setting Table 2 12 Manage Supplies menu First level Print Supplies Status Supply Settings Second level Black Cartridge Third level Fourth level Values Very Low Settings Stop Prompt to continue Continue Low Threshold Color Cartridges Settings 1 100 Very Low Settings Low Threshold Stop Prompt to continue Continue 1 100 Cyan Cartridge Settings Magenta Cartridge Yellow Cartridge Toner Collection Unit Very Low Settings Stop Prompt to continue Continue Fuser Kit Very Low Settings Stop Prompt to continue Continue Low Threshold 1 100 Settings Color Black Mix Auto Mostly Color Pages Mostly Black Pages Supply Messages Low Message On Off Level Gauge On Off Reset Supplies New Fuser Kit No Yes 26 Chapter 2 Control panel menus ENWW Manage Trays menu In the following table asterisks indicate the factory default setti
4. ccccececeeeeteeeeetttteeees 95 A tos nse Settings arretener eeii n e EEE AA 95 Select the paper by source type OF size ss ssssssisssseeetesrsreeetrersseretrrrrrrresre sssr renee 95 SOUS pioa E E Gere EEEE EET ETETE E R R E 95 Typeand siZe sisien A T TO 96 7 Print cartridges toner collection unit and other supplies sssssseesssoossooosecssseoseoosseoosesssseo 97 Printer sharing disclaimer a ahesirtd reise cdinhes lated tlk bane EIS uel ee odin date lube ibaiodwebbuiia Mn bald 98 Supplies MOMAN sesteracnsveexsvavansersc piiderantans aini Eie Era E E EE EE iT ethane 98 Supplies ViSWE Mncneioesaece namie E a E E R N 99 Print cartridge VIEWS kanes niies kioii ei i ai Ea e E E EE REEERE 99 M nage print cartridges sceicco ani iaaii ea ii a a iaai inead 100 Change settings for print cartridges 4 nceccaninitiieaainunaauaennumuninnGenn 100 Print when a print cartridge is at or near end of life eceeeeeeeeeeeteeeeetreeees 100 Enable or disable the Very Low Settings options from the control panel 100 Store and recycle supplies saccejarssciseeienaeanene ad ardaneurnenaenons neu teanGeereee 101 Recycle SUppleS ee een er ne ee rE ee 101 Print cartridge storage xcriis iconiacoentisatenonaivantiilardeezavbendinsdeunedanielavataaanensaquneen 101 HP policy on non HP print COMME ges 922 c5inanavaaravegravedsenneteuseenaeeannidasnnaeeees 101 HP anticounterfeit Web site jaiisiscniinn esisnasnndieindienteniancbedoens
5. 1 2 On the File menu click the Print option Select the driver Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button In the Cover Page Type menu select the message that you want to print on the cover page fey NOTE To print a blank cover page select the standard option from the Cover Page Type menu Use watermarks with Mac On the File menu click the Print option Open the Watermarks menu From the Mode menu select the type of watermark to use Select the Watermark option to print a semi transparent message Select the Overlay option to print a message that is not transparent From the Pages menu select whether to print the watermark on all pages or on the first page only 56 Chapter 4 Use the product with Mac ENWW 5 6 From the Text menu select one of the standard messages or select the Custom option and type a new message in the box Select options for the remaining settings Print multiple pages on one sheet of paper with Mac Se i On the File menu click the Print option Select the driver Open the Layout menu From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select
6. Add a watermark to a document with Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Effects tab gt Se Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page 148 Chapter 8 Print tasks ENWW Create a booklet with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Print CES Properties or Preferences button Printer Status Find Printer ba Print to file Comment EA E Manual duplex Page range all Current 5 Pages Type pat ranges from th ae section For example type 1 3 5 12 or plsi p152 pls3 p s3 Print what Document i Zoom Print All pages in range x Pages per sheet 1 page Scale to paper size No Scaling Cx Bye 3 Click the Finishing tab Advanced Printing Shortcuts Paper Gualty Eects Frising Job Storage Color_ Services Document Options E Print on both sides Fip pages up Of Pages per sheet 1 page per sheet X Print page borders ge order Right
7. Full sensing Tray 1 only e The product distinguishes between transparencies Transparency mode and paper Normal mode e Each time the product prints a page it senses transparencies or non transparencies e _ This is the slowest mode Transparency only e The product distinguishes between transparencies Transparency mode and paper Normal mode e The product assumes that the second and all subsequent pages are of the same media type as the first page _ This is the fastest mode and is useful for high volume printing in Normal mode Select the paper by source type or size In the Microsoft Windows operating system three settings affect how the printer driver tries to pull media when you send a print job Source Type and Size settings appear in the Page Setup Print Preferences or Print Properties dialog boxes in most software programs Unless you change these settings the product automatically selects a tray using the default settings Source To print by source select a specific tray in the printer driver for the product to pull from If you select a tray that is configured for a type or size that does not match your print job the product prompts you to ENWW Configure trays 95 load the tray with the type or size of paper for your print job before printing it When you load the tray the product begins printing Type and size 96 Printing by type or size causes the product to pull from the tray that is
8. Landscape F Rotate by 180 degrees mae Fow Basic print tasks with Windows 133 4 Select the number of pages per sheet from the Pages per sheet drop down list Faves Pirina Sota Panera ed Fohr seb Serpe C30 Saves Document Options V Print on both sides E fip pages up Booklet layout Pages per sheet 2p aet pi eet 6 pages per sheet 19 pages per sheet 16 pages per sheet Orientation Portrait Landscape Rotate by 180 degrees L m feo 5 Select the correct Print page borders a i Page order and Orientation options Francea Firing Stotets Poe Guay ede Frisina dob Strage Calor Serves Orientation Portrait Landscape Rotate by 180 degrees a Gee ora Select page orientation with Windows 1 On the File menu in the software program click Print Save 45 Page Setup sy Print Ctri P 134 Chapter 8 Print tasks ENWW 2s Select the product and then click the Properties or Preferences button 3 Click the Finishing tab Print Lo Printer Name Properties Status Find Printer Type Where Print to File Comment E manual duplex Page range al Current J Er 7 Pages 7 Type pat 7 ranges From th a section For example
9. e On The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This might cause overall performance to suffer 1 At the product control panel press the Home pp button 2 Open the following menus e Administration e General Settings e Jam Recovery 3 Select the appropriate setting and then press the OK button Chapter 11 Solve problems ENWW Paper does not feed automatically ENWW Paper does not feed automatically Cause Manual feed is selected in the software program The correct size paper is not loaded Solution Load Tray 1 with paper or if the paper is loaded press the OK button Load the correct size paper The input tray is empty Load paper into the input tray Paper from a previous jam has not been completely removed The paper size is not configured correctly for the input tray The guides in the tray are not against the paper The manual feed prompt is set to Always The product always prompts for manual feed even if the tray is loaded Open the product and remove any paper in the paper path Print a configuration page or use the control panel to determine the paper size for which the tray is configured Verify that the paper guides are touching the paper Load Tray 1 with paper or if the paper is loaded press the OK button Or change the manual feed prompt setting to Unless loaded so that the product prompts for
10. 4 Click the plus symbol in the lower left corner of the Printer Names column select the product from the Add Printer window and then make sure that the product driver is listed in the Print Using area 48 Chapter 4 Use the product with Mac ENWW 5 Click Add to create the printer queue 9e NOTE For Mac OS X v10 5 and v10 6 the installation procedure should automatically configure the installed options 6 Print a page from any program to make sure that the software is correctly installed Ey NOTE If the installation failed reinstall the software Install software for Mac computers on a wired network Configure the IP address 1 Connect the network cable to the product and to the network BQ TORA 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 3 At the product control panel press the Home 9 button 4 Open the following menus e Administration e Reports e Configuration Status Pages e Configuration Page ENWW Software for Mac 49 5 Find the IP address on the Embedded Jetdirect page Jetdirect Page HP Color LaserJet 6 IPv4 If the IP address is 0 0 0 0 or 192 0 0 192 or 169 254 x x you must manually configure the IP address Otherwise the network configuration was successful IPv 6 If the IP address begins with fe80 the product should be able to print If not you
11. Ap LASERJET ENTERPRISE 500 COLOR User Guide M551n M551dn M55 1xh Ap HP LaserJet Enterprise 500 color M551 User Guide Copyright and License 2011 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CFO79 90908 Edition 2 9 2011 Trademark Credits Adobe Adobe Photoshop Arobat and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Intel Core is a trademark of Intel Corporation in the U S and other countries Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide 2A TIP Tips provide helpful hints or sho
12. Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 0802 03 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Enterprise 500 color M551n HP LaserJet Enterprise 500 color M551dn HP LaserJet Enterprise 500 color M551xh Regulatory Model Number BOISB 0802 03 Including CFO84A 500 Sheet Input Tray Product Options ALL Print Cartridges CE400A CE400X CE401A CE402A CE403A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 A11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 A1 Class B 3 EN 61000 3 2 2006 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B 3 ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 Energy Use Regulation EC No 1275 2008 Applies only for Class B products ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the EuP Directive 2005 32 EC carries the CE Marking C accordingly ENWW Declaration of conformity 243 This Device complies with Part 15 of the FCC Rules Oper
13. Open each of the following menus e Administration e General Settings e Energy Settings e Optimum Speed Energy Usage 3 Select the appropriate option and then press the OK button Powersave modes Disable or enable sleep mode 1 At the product control panel press the Home jj button 2 Open each of the following menus e Administration e General Settings e Energy Settings ENWW Economy settings 179 3 e Sleep Timer Settings e Sleep Auto Off Timer Select one of the following options e Enabled e Disabled Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity 1 2 3 At the product control panel press the Home jy button Open each of the following menus e Administration e General Settings e Energy Settings e Sleep Timer Settings e Sleep Auto Off After Select the appropriate time period and then press the OK button 6 NOTE The default value is 45 minutes Set the sleep schedule 180 Use the sleep schedule feature to reduce power consumption when the product is inactive You can schedule specific times of the day at which the product enters sleep mode or wakes from sleep mode You can customize this schedule for each day of the week To set up a sleep schedule use the HP Embedded Web Server A gl ps Open the HP Embedded Web Server by entering the product IP address into the address line o
14. type 1 3 5 12 or plsi pls2 pls3 p s3 Print what Document Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling In the Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option ENWW Advanced Pinting Shortcuts Paper Gualty Effects Frishing Job Storage Color Services Document Options E Print on both sides Fip pages up let layout Of Pages per sheet 1 page per sheet Print page borders P d Right then Down Orientation Portrait F Landscape E Rotate by 180 degrees Advanced Printing Shorts Paper Qualty Effects Finishing Job Storage Color_ Services Document Options E Print on both sides Flip pages up i yout Off Pages per sheet 1 page per sheet Print page borders Right then Down Landscape Rotate by 180 degrees fopi Basic print tasks with Windows 135 Set color options with Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Color tab Click the HP EasyColor check box to clear it In the Color Options area click the Manual option and then click the Settings button Sn a B P Adjust the gen
15. 0 in 5x7 127 x 177 8 mm 5 x 7 in ENWW YON SI SN ON Sy S S Y ONS OSs amp S X Nj SN ON USN ON ON Supported paper sizes 75 Table 6 1 Supported paper and print media sizes continued Size and dimensions Tray 1 Tray 2 Tray 3 optional 5x8 va Y 127 x 203 2 mm 5 x 8 in A6 105 x 148 mm 4 13 x 5 83 in Postcard JIS 100 x 148 mm 3 94 x 5 83 in Double Postcard JIS 148 x 200 mm 5 83 x 7 87 in 16K 184 x 260 mm 7 24 x 10 24 in 16K 195 x 270 mm 7 68 x 10 63 in KSS SOOS 16K 197 x 273 mm 7 8 x 10 8 in 8 5x 13 Sl NS NIOS 215 9 x 330 2 mm 8 5 x 13 in Envelope Commercial 10 104 9 x 241 3 mm 4 13 x 9 49 in Envelope 9 98 43 mm x 225 43 mm 3 88 x 8 88 in Envelope B5 176 x 250 mm 6 93 x 9 84 in Envelope C5 ISO 162 x 229 mm 6 93 x 9 84 in Envelope C6 114 x 162 mm 4 49 x 6 38 in Envelope DL ISO 110 x 220 mm 4 33 x 8 66 in S S Sel SN NI ON SN OS OS ON ONT S sS S Envelope Monarch 98 4 x 190 5 mm 3 88 x 7 5 in 76 Chapter 6 Paper and print media ENWW Table 6 1 Supported paper and print media sizes continued Size and dimensions Tray 1 Tray 2 Tray 3 optional Custom Y 76 2 x 127 mm to 215 9 x 355 6 mm 3 0 x 5 0 in to 8 5 x 14 in Custom Y 101 6 x 148 mm to 215 9 x 297 mm 4 0 x 5 85 in to 8 5 x 11 69 in Custom v 148 x 215 9 mm to 210 x 355 6 mm 5 83 x 8 5 in to 8 27 x 14 in ENW
16. 239 replacing print cartridges 102 status viewing with HP Utility 53 Supplies menu control panel 14 supplies status page printing 109 supply status Services tab Macintosh 59 support online 234 supported media 75 system requirements HP Embedded Web Server 170 110 T TCP IP manually configuring IPv4 parameters 68 manually configuring IPv parameters 69 technical support online 234 temperature requirements tips iii toner cartridges See print cartridges toner collection unit replacing 104 tough paper 157 transparencies printing Windows 141 236 trapping 162 Tray 1 capacity 80 double sided printing 57 jams 193 Tray 2 jams 195 ENWW Tray 3 jams 200 201 trays automatic overhead transparency sensing 95 capacity 80 configure 94 double sided printing 57 included 2 load 82 locating 6 Macintosh settings 53 paper orientation 90 selecting Windows 127 Trays menu control panel 16 troubleshooting control panel messages 188 direct connect problems 214 jams 189 Mac problems 218 network problems 214 paper feed problems 189 repeating defects 109 walk up USB printing problems 212 Windows problems 216 Troubleshooting menu control panel 32 troubleshooting tools cleaning page 181 HP Embedded Web Server 173 two sided printing settings Windows 129 turning on Mac 53 U uninstalling Mac software 51 uninstalling Windows software 43 universal print driver 40 UNIX software 45 USB configuration M
17. 507X CE400X cartridge Replacement cyan print cartridge 507A CE401A Replacement yellow print cartridge 507A CE402A Replacement magenta print cartridge 507A CE403A Environmental features Recycle print cartridges by using the HP Planet Partners return and recycling program For more information about supplies go to www hp com go learnaboutsupplies The information contained herein is subject to change without notice For the latest supplies information go to www hp com support j500colorM55 1_manuals Chapter 7 Print cartridges toner collection unit and other supplies ENWW Supplies views Print cartridge views Plastic shield Imaging drum Print cartridge memory tag ENWW Supplies views 99 Manage print cartridges Correctly using storing and monitoring the print cartridge can help ensure high quality print output Change settings for print cartridges Print when a print cartridge is at or near end of life e A lt Color gt lt Supply gt Low message where lt Color gt is the color of the supply and lt Supply gt is the type of supply appears when a supply is nearing the estimated end of its useful life e A lt Color gt lt Supply gt Very Low message appears when a supply is at its estimated end of useful life Print quality problems can occur when using a supply that is at its estimated end of life Enable or disable the Very Low Settings options from the control panel You can enable or disab
18. 53 drivers changing paper types and sizes 74 changing settings Mac 52 250 Index changing settings Windows Al paper types 78 presets Mac 56 settings 41 settings Mac 56 settings Windows 121 supported Windows 38 universal 40 duplex alignment setting 157 duplex printing paper loading orientation 90 duplex printing double sided settings Windows 129 turning on Mac 53 duplex settings changing 70 duplexer locating 6 E e mail alerts 53 economy settings 179 Edge Control 162 electrical specifications 236 Embedded Web Server EWS assigning passwords 176 features 170 network connection 170 end of life disposal 241 envelopes loading in Tray 1 82 loading orientation 90 environment specifications 236 environmental features 4 Environmental Product Stewardship Program 239 erase job data security 177 error messages control panel 188 e mail alerts 53 types of 188 errors software 216 European Union waste disposal 242 Explorer versions supported HP Embedded Web Server 170 F features 2 file upload Mac 53 Finnish laser safety statement 246 firmware update Mac 53 first page printing on different paper Windows 144 use different paper 56 fonts upload Mac 53 formatter security 178 forms printing Windows 139 fraud Web site 101 fuser jams 196 G gateway setting default 68 general configuration HP Embedded Web Server 171 General Settings menu control panel 17 glossy paper sup
19. Comment Page range al Current Properties Find Printer T Print to File E manual duplex a section For example type 1 3 5 12 or plsi pis2 p1s3 p8s3 Print what Document fl Zoom Print All pages in range z Pages per sheet 1 page x Scale to paper size No Scaling z Special pages Print pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings Print Quality imageREt 3600 Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Paper Options Paper sizes 8 5 x 11 inches Letter Custom Paper source Automatically Select Paper type T g Unspecified Covers Print pages on different paper ae Z Insert blank or preprinted sheets Chapter separator pages ca tee ENWW 5 Expand the list of Type is options 4 Presentation 96 130g 8 Brochure 131 175g 4 Photo Cover 176 220g E Other 6 Expand the category of paper types that best describes your paper NOTE Labels and transparencies are in the amp Brochure 131 1759 list of Other options 6 Photo Cover 176 2209 ben Labels Letterhead Envelope Prepunched Colored HP Tough Paper 7 Select the o
20. Cyan cartridge very low ENWW Description The print cartridge is at the estimated end of its useful life Print quality might decrease Replace the print cartridge when the print quality becomes unacceptable Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable The actual print cartridge life can vary Once an HP print cartridge has reached the very low threshold the HP Premium Protection Warranty on that print cartridge has ended When choosing to continue printing past the very low threshold all print defects or print cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement Solve problems with supplies 111 Fuser kit low Description The fuser kit is low The actual supply life remaining might vary Consider having a replacement fuser kit available to install when print quality is no longer acceptable You do not need to replace the fuser kit at this time unless print quality is no longer acceptable Recommended action If print quality is no longer acceptable replace the fuser kit Instructions are included with the fuser kit Fuser kit very low Description The fuser kit is very low The actual supply life remaining might vary You do not need to replace the f
21. Enterprise 500 color M551n M551dn M55 1xh laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersdteen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylittavalle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstralning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Enterprise 500 color M551n M551dn M551xh kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedo
22. File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List General Settings menu In the following table asterisks indicate the factory default setting Table 2 7 General Settings menu First level Second level Third level Fourth level Values Date Time Settings Date Time Format Date Format DD MMM YYYY MMM DD YYYY YYYY MMM DD Time Format 12 hour AM PM 24 hours Date Time Date Month Set values from the lists Day Year ENWW Administration menu 17 Table 2 7 General Settings menu continued First level Second level Third level Fourth level Values Time Hour Minute AM PM Set values from the lists Time Zone Month Day Year Set values from the lists Adjust for Daylight Savings Energy Settings Sleep Timer Settings Sleep Auto Off Timer Sleep Auto Off After On Off Enable Disable The default value is 45 minutes Enter a value between 1 and 120 minutes Wake Auto On All Events Events Network port Power button only Optimum Speed Faster First Page Energy Usage Save Energy Save More Energy Save Most Energy Print Quality Adjust Color Highlights Cyan Density 5 to 5 Magenta Density Default O Yellow Density Black Density Midtones Cyan Density 5105 Magenta Density Default 0 Yellow Density Black Density 18 Chapte
23. Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the origin
24. On Off Registration Transfer Control Normal Alternate Normal Alternate 1 Alternate 2 Alternate 3 20 Chapter 2 Control panel menus Fuser Temp Restore Optimize Normal Alternate ENWW Table 2 7 General Settings menu continued First level Second level Edge Control Third level Fourth level Values Off Light Normal Maximum Jam Recovery Auto Off On Auto Recovery Manage Stored Jobs Quick Copy Job Storage Limit Enable Disable 1 300 Default 32 Quick Copy Job Held Timeout Default Folder Name Off 1 Hour 4 Hours 1 Day 1 Week Restore Factory Settings Sort Stored Jobs By Reset Job Name Date All General Print General Security Calibration Restrict Color Enable color Disable color Color if allowed ENWW Administration menu 21 Retrieve From USB Settings menu Table 2 8 Retrieve From USB Settings menu First level Second level Values Enable Retrieve from USB Enable Disable General Print Settings menu In the following table asterisks indicate the factory default setting Table 2 9 General Print Settings menu First level Second level Values Manual Feed Enabled Disabled Courier Font Regular Dark Wide A4 Enabled Disabled Print PS Errors Enabled Disabled Print PDF Errors Enabled Disabled Personality Auto PCL PS PDF PCL Form Length
25. Papen enn e a a T a E Crimea sesame dict 241 Material restrictions erpen E A AA A RE EEE 241 Disposal of waste equipment by users in private households in the European Union 242 Chemical substances i cs ccanatvi Savana sane tannaageeasameteeaaisionecngelactnavinsverie ale datieedeaunatamnsceet 242 Material Safety Data Sheet MSDS 0caxc et voccestdsendaroanieidansndevenepaccmnantanGess denechimontads 242 For more informalon ssec e en En TE N ETEA Eri 242 Declaration of COMIGritly cossncpstenastieancrsdaindlaeetamessaibooniinsasdacuarainindlanstedtpaiaiednpateanidiamiaameutanentel 243 Safe y Stent Site serpi moe e aree aE EE E A 245 laser safely amp sacra vost t ae E E eer ee 245 Canadian DOC regulations cis cccssccnednrdquavs ienatatorsivanannsusiindsavaveipetationdauananngannnedetel 245 VECI statement Japan cseppet eene iaa a neie aae an ni 245 Power cord instructions ascessi nonnen a ee a E EE O a AE ari 245 Power cord statement Japan w c lt ccieiesierstanesvetenisssuenniiedesonteveseneetabensunadiliedadnnabinueiiedecnss 245 EMC statement Kored coranic a a a e aA EEE ENIES 246 Laser statement for Finland s nnsnnnsosnnneeeseesesennessetesseeetsssetsssetnrsrsetsrsersssenreserresssene 246 GS statement Germany sssssssseeeeeeeseseeeessssssssssttrretteeeessssssssssssstreereesseessssssereserere 246 Substances Table China ccccccccsssssseeseeeeceeeeeecceeeeeeeeesaeesseeesseeeeseseeseeeeeeauaaeaaea 247 x
26. Range 5 128 Default 60 Orientation Portrait Landscape Font Source Internal Soft USB lt X gt 22 Chapter 2 Control panel menus ENWW Table 2 9 General Print Settings menu continued First level Second level Values Font Number Range 0 999 Default 0 Font Pitch Range 0 44 99 99 Default 10 Font Point Size Range 4 00 999 75 Default 12 00 Symbol Set Select from a list of symbol sets Append CR to LF No Yes Suppress Blank Pages No Yes Media Source Mapping Standard Classic Default Print Options menu In the following table asterisks indicate the factory default setting Table 2 10 Default Print Options menu First level Second level Values Number of Copies Range 1 X Default 1 Default Paper Size Select from a list of sizes that the product supports Default Custom Paper Unit of Measure Inches X Dimension Range 2 99 12 28 Size Default 12 28 Y Dimension Range 5 00 18 50 Default 18 5 MM X Dimension Range 76 312 Default 312 Y Dimension Range 127 470 Default 470 ENW W Administration menu 23 Table 2 10 Default Print Options menu continued First level Second level Values Sides 1 sided 2 sided 2 Sided Format Book style Flip style Edge to Edge Enabled Disabled 24 Chapter 2 Control panel menus ENWW Display Settings menu In the following table asterisks indicate the factory default setting
27. Secondary DNS Range 0 255 Default XXX XXX XX XX Range 0 255 Default 0 0 0 0 IPv6 Settings Enable Address Manual Settings Enable On Off On Off Address Select from a provided list DHCPV6 Policy Router Specified Router Unavailable Always Primary DNS Select from a provided list Secondary DNS Select from a provided list Proxy Server Select from a provided list General Security Proxy Port Idle Timeout Secure Web Default 00080 Default 0270 HTTPS Required HTTPS Optional IPSEC Keep Disable ENWW 802 1x Reset Security Reset Keep Yes No Administration menu 29 30 Table 2 15 Jetdirect Menu continued First level Second level Third level Fourth level Fifth level Values Diagnostics Embedded Tests LAN HW Test Yes No HTTP Test Yes No SNMP Test Yes No Data Path Test Yes No Select All Tests Yes No Execution Time Range 1 60 hours Default 1 Execute Yes No Ping Test Dest Type IPv4 IPv6 Dest IPv4 Range 0 255 Default 127 0 0 1 Dest IPv6 Select from a provided list Default 1 Packet Size Default 64 Timeout Default 001 Count Default 004 Print Results Yes No Execute Yes No Ping Results Packets Sent Default 00000 Packets Received Default 00000 Percent Lost Default 000 Chapter 2 Control panel menus ENWW Table 2 15 Jetdirect Menu cont
28. Supplies menu Replace fuser kit Description The product indicates when the fuser kit is at its estimated end of life The actual life remaining might be different than the estimation Have a replacement fuser kit available to install when print quality is no ENWW Solve problems with supplies 113 longer acceptable The fuser kit does not need to be replaced now unless the print quality is no longer acceptable After the fuser kit reaches its approximated end of life the HP Premium Protection Warranty on that fuser kit ends Recommended action Z WARNING The fuser can be hot while the product is in use Wait for the fuser to cool before handling it Replace the fuser kit Instructions are included with the fuser kit Replace Supplies Description This alert appears only if the product is configured to stop when the print cartridges reach the very low threshold Two or more supplies are at the estimated end of life The actual life remaining might be different than the estimation Consider having replacement supplies available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable After an HP supply has reached its approximated end of life the HP Premium Protection Warranty on that supply ends Recommended action Replace the necessary supplies Or configure the product to continue printing by using the Manage Supplies menu Rep
29. USB menu Select the name of the document that you want to print If need to adjust the number of copies select the Copies option and then enter the number of copies Press the OK button to print the document Chapter 8 Print tasks ENWW 9 Color e Adjust color color settings e Use HP EasyColor e Match colors to your computer screen ENWW 159 Adjust color color settings Manage color by changing the settings on the Color tab in the printer driver Change the color theme for a print job 1 2 3 4 5 On the File menu in the software program click Print Click Properties or Preferences Click the Color tab Click the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list z 3 Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings Piirit in Greyecale A Default sRGB Photo sRGB Photo Adobe RGB 1998 Vivid RGB lone Custom profile About cote 0K conei ay Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics Photo SRGB The product int
30. control panel 27 managing network 67 maps printing 157 marketing materials printing 156 Index 251 material restrictions 241 Material Safety Data Sheet MSDS 242 media custom size Macintosh settings 55 first page 56 pages per sheet 57 supported sizes 75 memory included 2 53 supply errors 110 memory chip print cartridge description 229 memory DIMMs security 178 Menu button 10 menus control panel Administration 17 Backup Restore 34 Calibrate Cleaning 34 Display Settings 25 General Settings 17 Manage Supplies 26 Manage Trays 27 Network Settings 28 Print Options 23 Print Settings 22 Reports 17 Service 35 Supplies 14 Trays 16 Troubleshooting 32 USB Firmware Upgrade 35 menus control panel Retrieve From USB Settings 22 retrieve job from device memory 13 Retrieve Job From USB 12 Signin 12 mercury free product 241 messages e mail alerts 53 types of 188 models features 2 multiple pages per sheet printing Windows 132 252 Index N n up printing selecting Windows 132 names job specifying Windows 155 Netscape Navigator versions supported HP embedded Web Server 170 network password changing 67 password setting 67 settings changing 67 settings viewing 67 network settings HP Embedded Web Server 173 Network Settings menu control panel 28 networks configuring 63 default gateway 68 HP Web Jetadmin 175 IPv4 address 68 IPv6 address 69 print servers included 2 protocols supported 6
31. g m 20 lb paper If the paper is heavier the tray does not hold as many sheets Do not overfill the tray The stack height for Tray 2 is 30 mm 1 18 in for glossy paper and 40 mm 1 57 in for short paper A5 A 4x6 and landscape A CAUTION Do not print envelopes labels postcards or unsupported sizes of paper from the Tray 2 Print these types of paper only from Tray 1 1 Slide open the tray NOTE Do not open the tray while it is in use 2 Adjust the paper length and paper width guides by squeezing the adjustment latch and sliding the guides to the size of the paper being used 84 Chapter 6 Paper and print media ENWW 3 Load paper into the ya face up Check the paper to verify the guides lightly touch the stack but do not bend it NOTE To prevent jams do not overfill the tray Be sure the top of the stack is below the tray full indicator NOTE Ifthe tray is not adjusted correctly an error message might appear during printing or the paper might jam 4 Slide the tray into the product 5 The control panel shows the tray s paper type and size If the configuration is not correct follow the instructions on the control panel to change the size or type Load the optional 500 sheet paper and heavy media tray Tray 3 Tray 3 holds up to 500 sheets of standard paper The product automatically detects the following standard sizes of paper in Tray 3 Letter Legal Executive A4 A5 and B5 J
32. is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve connectivity problems 215 Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray rightclick the icon and select Close or Disable 2 Try plugging the USB cable into a different USB port on the computer An error messa
33. jobs ENWW ls Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Printing Preferences Change print job settings for Windows Change the product configuration settings 1 42 Chapter 3 Software for Windows Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Properties or Printer properties Click the Device Settings tab To automatically configure product settings expand the Installable Options list click the Automatic Configuration setting and select the Update Now option a General Shang Pots Adva
34. level Fifth level Values Retrieve Job From NOTE Select froma All Jobs With PIN Print Enter PIN to Device Memory list of folders Print NOTE Individual job names also appear Copies Range 1 9999 Default 1 Print and Delete Enter PIN to Print Copies Range 1 9999 Default 1 Delete Enter PIN to Print All Jobs No PIN Print Copies Range 1 9999 NOTE Individual job Default 1 names also appear Print and Delete Copies Range 1 9999 Default 1 Delete Delete All Jobs Yes No ENWW Retrieve Job From Device Memory menu 13 Supplies menu In the following table asterisks indicate the factory default setting Table 2 4 Supplies menu First level Second level Third level Fourth level Values Manage Supplies Print Supplies Status Supply Settings Black Cartridge Very Low Stop Settings Prompt to continue Continue Low Threshold 1 100 Settings Color Cartridges Very Low Stop Settings Prompt to continue Continue Low Threshold Cyan Cartridge 1 100 Settings Magenta Cartridge Yellow Cartridge Toner Collection Very Low Stop Unit Settings Prompt to continue Continue Fuser Kit Very Low Stop Settings Prompt to continue Continue Low Threshold 1 100 Settings Color Black Mix Auto Mostly Color Pages Mostly Black Pages Supply Messages Low Message On Off 14 Chapter 2 Control panel menus ENWW Table 2 4 Supplies menu continued First level Secon
35. loaded with the correct type and size of paper Selecting paper by type rather than source helps protect special paper from accidental use Using the wrong setting might result in unsatisfactory print quality Always print by type for special print media such as labels or transparencies Print by type or size for envelopes if possible To print by type or size select the type or size from the Page Setup dialog box the Print dialog box the Preferences dialog box or the Print Properties dialog box depending on the software program If you often print on a certain type or size of paper configure a tray for that type or size Then when you select that type or size as you print a job the product automatically pulls paper from the tray that is configured for that type or size Chapter 6 Paper and print media ENWW 7 Print cartridges toner collection unit and other supplies e Printer sharing disclaimer e Supplies information e Supplies views e Manage print cartridges e Replacement instructions e Solve problems with supplies ENWW 97 Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com Supplies information 98 Color Cartridge number Part number Standard capacity replacement black 507A CE400A print cartridge High capacity replacement black print
36. manual feed only when the tray is empty The Use Requested Tray setting on the Manage Trays menu is set to Exclusively and the requested tray is empty The product will not use another tray Load the requested tray Or change the setting from Exclusively to First on the Manage Trays menu The product can use other trays if no media is loaded in the specified tray Paper does not feed automatically 203 Improve print quality You can prevent most printquality problems by following these guidelines Use the correct paper type setting in the printer driver Adjust color settings in the printer driver Use paper that meets HP specifications Print a cleaning page Calibrate the product to align colors Check the print cartridges Use the printer driver that best meets your printing needs Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas Change the paper type setting for Windows 1 aS e R On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the l
37. must manually configure the IP address Install the software 1 Install the software from the CD Click the product icon and follow the onscreen instructions If you did not add a printer during the CD install process continue with the next step 2 At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fax icon 3 Click the plus symbol in the lower left corner of the Printer Names column By default Mac OS X uses the Bonjour method to find the driver and add the product to the printer pop up menu This method is best in most situations If Mac OS X cannot find the HP printer driver an error message displays Reinstall the software If you are connecting the product to a large network you might need to use IP printing to connect rather than Bonjour Follow these steps a From the Add Printer window click the IP Printer button From the Protocol drop down list select the HP Jetdirect Socket option Enter the IP address or host name for the product From the Print Using drop down list select the product model if one is not already selected 4 Print a page from any program to make sure that the software is correctly installed 50 Chapter 4 Use the product with Mac ENWW Remove the printer driver from Mac operating systems ENWW You must have administrator rights to remove the software 1 2 3 4 5 Open System Preferences Select Print amp Fax Highlight
38. not Envelopes e Store envelopes flat e Do not use envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope e Do not use envelopes that have clasps snaps windows or coated e Use peel off adhesive strips that are linings approved for use in laser printers e Do not use self stick adhesives or other synthetic materials Labels e Use only labels that have no e Do not use labels that have exposed backing between them wrinkles or bubbles or are damaged e Use labels that lie flat e Do not print partial sheets of labels e Use only full sheets of labels Transparencies e Use only transparencies that are e Do not use transparent print media approved for use in color laser not approved for laser printers printers e Place transparencies on a flat surface after removing them from the product 72 Chapter 6 Paper and print media ENWW ENWW Media type Do Do not Letterhead or preprinted forms e Use only letterhead or forms approved for use in laser printers Do not use raised or metallic letterhead Heavy paper e Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product Glossy or coated paper e Use only glossy or coated paper that is approved for use in laser printers Do not use paper that is heavier than the recommended media specification for
39. samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 227 Color LaserJet Fuser Kit Toner Collection Unit and Transfer Kit Limited Warranty Statement 228 This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low life indicator on the control panel This warranty does not apply to products that a have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published
40. sleep delay for the product You can set a different schedule for each day of the week and for holidays Backup and Restore Create a backup file that contains product and user data If necessary you can use this file to restore data to the product Restore Factory Settings Restore product settings to the factory defaults Solution Installer Install third party software programs that can enhance the product functionality Firmware upgrade Download and install product firmware upgrade files Statistics Services Provides connection information about third party job statistics services Print tab Use the Print tab to enable or disable walk up USB printing Jobs printed from USB will use the default print settings the following file types are supported for walk up USB printing e pdf e prn e pd e ps e cht Table 10 4 HP Embedded Web Server Print tab Menu Description Retrieve from USB Enable or disable the Retrieve Job From USB menu on the control panel Setup Manage Stored Jobs Use this feature to manage jobs stored on the product memory Restrict Color Use this item to restrict the number of color pages that can be printed from this product 172 Chapter 10 Manage and maintain ENWW Table 10 4 HP Embedded Web Server Print tab continued Menu Description General Print Settings Use this item to manage the print settings for this product Manage Trays View or change paper type and size settings for ea
41. statements 247 248 Appendix D Regulatory information ENWW Index Symbols Numerics 500 sheet paper and heavy media tray models including 2 A accessories ordering 222 part numbers 223 acoustic specifications 236 Administration menu control panel 17 AirPrint 54 alerts email 53 anticounterfeit supplies 101 Attention light locating 10 automatic overhead transparency sensing 95 B Backup Restore menu control panel 34 batteries included 241 bins locating 6 bins output capacity 80 Bonjour identifying 170 booklets creating Windows 149 both sides printing on turning on Mac 53 browser requirements HP embedded Web Server 170 business graphics printing 156 ENWW buttons control panel locating 10 c cable USB part number 223 Calibrate Cleaning menu control panel 34 Canadian DOC regulations 245 canceling print job 55 canceling print jobs 120 cartridges non HP 101 recycling 101 239 replacing 102 storage 101 warranty 227 cartridges print Macintosh status 59 part numbers 223 cautions ili cleaning paper path 181 207 product 181 color adjusting 160 Edge Control 162 halftone options 162 manage 159 match 164 Neutral Grays 162 Pantone matching 165 print color samples 165 printed vs monitor 164 printing in grayscale Windows 138 sample book matching 164 using 159 color options HP EasyColor Windows 163 setting Windows 136 color settings adjusting 205 Color tab setti
42. status when the cartridge has reached the end of its designated life Replace the print cartridge if print quality is no longer acceptable 2 Visually inspect the print cartridge for damage See the instructions that follow Replace the print cartridge if necessary 3 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repeating defects information in this document to identify the cause of the problem Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts HP PCL 6 driver e Provided as the default driver This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 208 Chapter 11 Solve problems ENWW ENWW HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulatio
43. supports pdf prn pcl ps and cht file types 2 You might have too many files in a single folder on the USB storage accessory Reduce the number of files in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the file names with characters from a different character set Rename the files using ASCII characters ENWW Solve walk up USB printing problems 213 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 2 m 6 56 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation mig
44. tab Table 10 3 HP Embedded Web Server General tab Menu Description Control Panel Administration Shows the menu structure of the Administration menu on the control panel Menu NOTE You can configure settings on this screen but the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu Alert Subscriptions Set up e mail alerts for various product and supplies events ENWW Use the HP Embedded Web Server 171 Table 10 3 HP Embedded Web Server General tab continued Menu Description AutoSend Configure the product to send automated e mails regarding product configuration and supplies to specific e mail addresses Control Panel Snapshot Shows an image of the current screen on the control panel display Edit Other Links Add or customize a link to another Web site This link appears in the Other Links area on all HP Embedded Web Server pages Ordering Information Enter information about ordering replacement print cartridges This information appears on the supplies status page Device Information Name the product and assign an asset number to it Enter the name of the primary contact who will receive information about the product Language Set the language in which to display the HP Embedded Web Server information Date and Time Set the date and time or synchronize with a network time server Sleep Schedule Set or edit a wake time sleep time and
45. that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used ENWW Customer self repair warranty service 233 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support lj500colorM55 1 Get supp
46. to toner being spilled inside the product which could result in reduced print quality After use return the toner collection unit to HP s Planet Partners program for recycling NOTE If printing documents that require heavy toner coverage the toner collection unit can fill quickly If printing these types of documents HP recommends that you have another toner collection unit available 1 Open the front door Make sure that the door is completely open 104 Chapter 7 Print cartridges toner collection unit and other supplies ENWW 2 Grasp the blue label at the top of the toner collection unit and remove it from the product 3 Place the attached blue cap over the blue opening at the top of the unit 4 Remove the new toner collection unit from its packaging ENWW Replacement instructions 105 5 Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place 6 Close the front door NOTE Ifthe toner collection unit is not installed correctly the front door does not close completely To recycle the used toner collection unit follow the instructions included with the new toner collection unit 106 Chapter 7 Print cartridges toner collection unit and other supplies ENWW Solve problems with supplies Check the print cartridges Check the print cartridge and replace it if necessary if you are having any of the following pro
47. vase ute espana nisiie laNiabuanitleinlunieeayioney 178 lock th formater cages reprene eaea a a EAEE E ii 178 ECONOMY SEHINGS s02s eipiceecandsnneedaniasoacandebnaassocan nds E EE E EESE E E EEEE EE NEE 179 Optimize speed or energy USAGE cccccceeeeesscceceeeeeeeeeeeseeeeeseeeeentaeeeeeseeeetieeeeeeseees 179 POW EISOVe Mod s cacoss cinseags ret aie e E E a Ar EENE 179 Disable or enable sleep mode ci c scccicedsvaveceesesntvad svasneaopreadecrenecvarsemverenent 179 Set the sleep timer nssssinisenreii kiniinin sne iaie Enk 180 Set the sleep schedule pn42 smusaldumoeradswinnedongeasacoubed nomguadvmegunthaarasstubdtapegrs 180 Clear the Pe css saeco reason a E EE AEE 181 ENWW xi Clean the paper path a scsscuscecenavinlawsianeaannsdeasncdbdeinesantaaeundaienaledduedionredasddunnetndasieiannted 181 Prod ct Sof eo geen ee enn Penna Rett ier nt n E eee ee ee E E 181 11 Solve problems saa oc ca esata siesectasis weveecs sraeadewepsestsdactians ccasisinasadonnanendenseuesasnossenssadensasceseed oceania 183 Self helpis niet nares eae vara even ocas mest ean osietneaid cerned couiona egiee deine anehcieenen 184 Solve general problems checklist sacs esiatecar wisn lemereebniosisynciiclisentt rcus vnc sles seaitacdlchatslacaigeceg 185 Factors that affect product performance cccsccccccseeseeeeeeeseeeceseeeeecseeeseseteeeeenseaaes 186 Restore factory setings sssrin iiio reer iene on isni ena Er EE nan need ena riers 187 Inte
48. will not be returned to you Thank you for being environmentally responsible fay NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hitio www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 lb 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 lb of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto Rico HP LaserJet print cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give t
49. your photos to LIFE Bring your photos to LIFE F Cah gt N A hy SS powered by hp EasyColor and the UPD powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings open the Color tab in the Windows driver or the Color Quality Options tab in the Mac driver and then click the HP EasyColor check box to clear it Advanced Printing Shortcuts Paper Guaity Effects Fishing Job Storage Color Services Color Options Automatic E Print in Grayscale Color Themes RGB color ca Co Use HP EasyColor 163 Match colors to your computer screen The process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but printers print colors using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor These factors include e Paper e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting e Personal differences in perception of c
50. 00 201 Japanese VCCI statement 245 Jetadmin HP Web 44 175 Jetdirect print server models including 2 part number 223 job retention setting options Windows 153 job storage Macintosh settings 58 modes available 150 setting options Windows 153 jobs Macintosh settings 53 jobs print storing permanent copies Windows 154 storing permanent private copies Windows 154 storing temporarily Windows 154 storing temporary copies Windows 154 jobs stored creating Windows 151 deleting 153 printing 152 receiving notification when printed Windows 155 setting user names Windows 155 specifying names Windows 155 K keys control panel locating 10 Korean EMC statement 246 L labels printing Windows 141 landscape orientation selecting Windows 134 laser safety statements 245 246 last page printing on different paper Windows 144 letterhead printing Windows 139 license software 230 lights control panel 10 link speed settings 70 Linux software 45 loading Tray 1 82 Tray2 84 loading paper 82 lower right door jams 201 M Mac changing paper types and sizes 55 driver settings 52 56 problems troubleshooting 218 removing software 51 software 53 supported operating systems 48 Macintosh HP Printer Utility 53 resize documents 55 support 234 Macintosh driver settings custom size paper 55 Job Storage 58 Services tab 59 watermarks 56 Manage Supplies menu control panel 26 Manage Trays menu
51. 235 PhysicalspecificationS sorsien kininon ie a Eea AEA NE ie Sublet 236 Power consumption electrical specifications and acoustic emissions ssceeeseeeereeeeteeeteeensees 236 Environmental specifications 1 nic tpndeyncienintnnnneieeanineann re aaa Renu 236 Appendix D Regulatory information ccccccccccscsccccsssccscsescccccssccccescesccessceeeeesseeeees 237 PGES UICC ts aanuniennie T E E A TA T 238 Environmental product stewardship program 21i1ase aspeaseneepvasivvesdedsevacpreseeqaprodepnenteqeseractvadeetenva 239 Protecting the environment i lt cicenan s satesasonicananteindzatenanndantons detiellenisddaiinacatatoasatdnnaeleabants 239 Oz ne productioN esseere eren e eaae a E E a AEN EEE 239 POWOr CONSUMPTION seneseienar enirn e ea E EE E TEE EE TEEN 239 PapELUSEnae e e e e a a a E E E E E saieadateetotens 239 PUSHES rene a ee E E Ea P E EES 239 HP LaserJet print supplies aasienaincea ania anmnmiennineau id mnaraunuanyeaenniN 239 Return and recycling instructions cai ccncnidiareirdcvekenisdacqunarasaundensnivedaiipatdanndtinsdvebaniedgntedeiges 240 United States and Puerto Ried 14 ciccessacnncasdinognedectes dtwnguewesaasheocusteiondinncnads 240 Multiple returns more than one cartridge eseseseeeeeteeeeereees 240 Single returns peices tenes create nc avertatresantaie anata lsaccaile stamaesteetant tut 240 SIPPING eia e a NE E E E R 240 Non US TetUrNS sisocenndesvedsnecepone earen E EEEE ET EEN E 241
52. 3 security 64 subnet mask 68 networks wired installing product Mac 49 installing product Windows 65 Neutral Grays 162 non HP supplies 101 notes iii oO on off switch locating 6 online help control panel 11 online support 234 opening printer drivers Windows 121 operating environment specifications 236 operating systems supported 38 48 optimize speed or energy usage 179 ordering part numbers for 223 supplies and accessories 222 orientation paper while loading 90 selecting Windows 134 other links list HP Embedded Web Server 174 output bin jams 192 locating 6 P page sizes scaling documents to fit Windows 146 pages per sheet selecting Windows 132 paper covers using different paper 144 custom size Macintosh settings 55 first and last pages using different paper 144 first page 56 jams 189 load 82 loading orientation 90 loading Tray 3 87 pages per sheet 57 printing on preprinted letterhead or forms Windows 139 selecting 206 supported sizes 75 supported types 78 paper pickup problems solving 189 paper size changing 74 paper sizes selecting 127 selecting custom 127 paper type changing 204 paper types changing 74 selecting 127 paper ordering 222 ENWW paper special printing Windows 141 part numbers print cartridges 223 PCL drivers universal 40 personal jobs storing temporarily Windows 154 portrait orientation selecting Windows 134 ports locating 7 P
53. 5 Retrieve the printed stack from the output bin and place it with the printed side facing up in Tray 1 6 On the control panel press the OK button to print the second side of the job Automatically print on both sides with Windows By NOTE This information applies only to products that have an automatic duplexer 130 Chapter 8 Print tasks ENWW 1 On the File menu in the software program click Print 2 Select the product and then click the Print TES Properties or Preferences button Printer Status i inter Tore Find Printer Where Print to File Comment E Manual duplex Page range Current ey F Pages EA J Typepay 3 from the EA section For example type 1 3 5 12 or pis1 p1s2 p1s3 p8s3 Print what Document Zoom Print ai pages in range I Pages per sheet 1 page Scale to paper size No Scaling I ENWW Basic print tasks with Windows 131 3 Click the Finishing tab Advanced Pirting Shortcuts Paper Gualty fects Frishing lob Storage Document Options F Print on both sides Flip pages up Booklet layout Off Pages per sheet ipage per sheet Print page borders Page order Fight then Down SEs Orientation Portrait Landscape F Rotate by 180 degrees ra S Cea seo 4 Select the Print on b
54. 68 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CO BIL QIABRRNTREACT COMBS Z feinig CHAT SCEABMELTWETA TOREN SUARFLEVALVSRICHE LT EAS NAE amp ARSE ERTTIEKAJET WRAAE Eo T ELUORYUROELTTFTE VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan Nmd ASAE Emh ASA BiRA K IS HHO Ran Cit RAHRECA ENWW Safety statements 245 EMC statement Korea Bs 7121 o IE AAS BS S2 ANUASSSS fal a IAS Y85471 DSM FE IAA ASE AS S3202 Bt H PE USANA ASS ASU Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet
55. B storage accessory or a file system that this product does not support Save the files on a standard USB storage accessory that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage accessory The USB storage accessory might have multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory might require more power than the product can provide a Remove the USB storage accessory b Turn the product off and then on c Use a USB storage accessory that has its own power supply or that requires less power The USB storage accessory might not be functioning correctly a Remove the USB storage accessory b Turn the product off and then on c Try printing from another USB storage accessory The file does not print from the USB storage accessory 1 2 Make sure that paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam 212 Chapter 11 Solve problems ENWW The file that you want to print is not listed in the Open From USB menu 1 You might be trying to print a file type that the USB printing feature does not support The product
56. Description Part number HP Color LaserJet 1 x 500 Paper 500 sheet paper and heavy media tray CFO84A Feeder Print cartridges and toner collection unit Item Description Cartridge number Part number HP Color LaserJet black print Standard black cartridge 507A CE400A cartridge HP Color LaserJet black print High capacity black cartridge 507X CE400X cartridge HP Color LaserJet cyan print Cyan cartridge 507A CE401A cartridge HP Color LaserJet yellow print Yellow cartridge 507A CE402A cartridge HP Color LaserJet magenta Magenta cartridge 507A CE403A print cartridge Toner Collection Unit Receptacle for toner that has CE254A not fused to the paper For more information go to www hp com go learnaboutsupplies Cables and interfaces Item Description Part number HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print J8021A Server HP Jetdirect 2700w USB Wireless Print J8026A Server USB cable 2 meter standard USB compatible device C6518A connector ENW W Part numbers 223 Maintenance kits 224 ltem Fuser kit Description 110 Volt replacement fuser Part number CE484A 220 Volt replacement fuser CE506A Appendix A Supplies and accessories B Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e Color LaserJet Fuser Kit Toner Collection Unit and Tra
57. ESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com 232 Appendix B Service and support ENWW Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require
58. Help button to open the online Help eaaa Pereng Sheets Paper Gualty Becta Fisting ob Storage Color Services estan hotas Oaol p E you enn ost Ena sage ick E Printing honos E Gow Evenda Paper sites 85x 1inches il na ie x Paper source P gt ewes Automaticaly Select gt a Paper type s TT Pant on both sides es SR Pages per heet ae Cator etre l irra Save As Osato Pset a Eo ox icone oy Change the number of print copies with Windows 1 On the File menu in the software program click Print 2 Select the product and then select the number of copies Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1 On the File menu in the software program click Print Save AS Page Setup a Print Ctrl P 122 Chapter 8 Print tasks ENWW 2 Select the product and then click the Print Properties or Preferences button Printer Name Properties Status Find Printer Type z Where T Print to File Comment ae E Manual duplex ALLI section For example type 1 3 5 12 or pis1 p152 p1s3 p8s3 Print what Document fe Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling x 3 Click the Printing Shortcuts tab Advanced Printing Shortcuts Paper Guaity Effects Fini
59. I US Ba oe e E aetna 62 CD installafi om sssrini a les pa e e 62 Connect to a network with Windows cc ccisniarentaxaninadconnsiceieagdebernesnsadutinedntnsd ite canbragaotapescsvxenavians 63 Supported network protocols 25 sc ccgniudenandcacievanenovavaapnavdynned eas inersoenienmnnieronun meee 63 Install the product on a wired network with Windows ccsseesseeeetreeeteeeeetreeseeeenaees 65 Configure the IP address ca dscsucstanerasatsvanviearerercciesedeianzsasecnardtveenivensa 65 Install the sofware nieis R EN 66 Configure network settings with Windows cccsscccesesseeeeesseeeeeseeeceeeeeeeeeeeeeeeeeaeeeees 67 View or change network settings c ccccccssseccsseeeeeeeeneeeeseneeeeeeeeeeenteeeeenes 67 Set or change the network password cccsccccceeeseeeeeeeeneeeeeeeseeeessntseeeenseaes 67 Manually configure IPv4 TCP IP parameters from the control panel 68 Manually configure IPv6 TCP IP parameters from the control panel 69 link speed and duplex settings ja scxtvasisaiiqsarovisrannvasnaeerinidstravadvovemnienneeteteend 70 6 Paper arid print Medid siiccic eis edecicicitenrncsi aici enlace ee 71 Understand paper USE a taeedatanis pions stawtadesenwnczansAtnsgeseevned amanates saceatinsacdnnasds Atmatemnidasaatnacnaieaehinds 72 Special paper guidelines 95 cy24e5eraessadasaconiecine aasienieeonuealqusnaineieneninaanumonnees 72 Change the printer driver to match the paper type and size in
60. IS Z CAUTION Do not print envelopes or unsupported sizes of paper from Tray 3 Print these types of paper only from Tray 1 ENWW Load paper trays 85 Load standard sized paper into Tray 3 1 Slide open the tray NOTE Do not open the tray while it is in use 2 A ia paper length and paper width guides by squeezing the adjustment latches and slidin the a to the size of the paper being ee 3 Load paper into the y face up Check the paper to verify the guides lightly touch the stack but do not bend it NOTE To prevent jams do not overfill the tray Be sure the top of the stack is below the tray full indicator NOTE If the tray is not adjusted correctly an error message might appear during printing or the paper might jam 86 Chapter 6 Paper and print media ENWW 4 Slide the tray into the product 5 The control panel shows the tray s paper type and size If the configuration is not correct follow the instructions on the control panel to change the size or type Load custom size paper into Tray 3 1 Slide open the tray ENWW Load paper trays 87 2 Adjust the paper length and paper width guides by squeezing the adjustment latches and sliding the allies to the size of the paper being el 3 Load paper into the T face up Check the paper to verify the guides lightly touch the stack but do not bend it 88 Chapter 6 Paper and print media ENWW 4 Slide the tray into the product T
61. Item Information And Support Supplies Status Description Shows the product supplies status and provides links for online supplies ordering Device Information File Upload Upload Fonts Shows information about the currently selected product Transfers files from the computer to the product Transfers font files from the computer to the product Update Firmware Transfers a firmware update file to the product Commands Sends special characters or print commands to the product after the print job Printer Settings Trays Configuration Output Devices Changes the default tray settings Manages settings for the optional output accessories Duplex Mode Turns on the automatic two sided printing mode Stored Jobs Manages print jobs that are stored on the product hard disk E mail Alerts Configures the product to send e mail notices for certain events Network Settings Supplies Management Protect Direct Ports Configures the network settings such as the IPv4 and IPv settings Configures how the product should behave when supplies are nearing the end of their estimated life Disables printing over USB or parallel ports Additional Settings Provides access to the HP Embedded Web Server ENWW Software for Mac 53 Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server which provides access to information about product
62. Make sure the product Ready light is on If no lights are on complete these steps a Check the power cable connections Check that the power is turned on Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet d f none of these measures restores power contact HP Customer Care 2 Check the cabling a Check the cable connection between the product and the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection 3 The control panel should indicate ready status If an error message appears resolve the error 4 Ensure that the paper that you are using meets specifications 5 Print a configuration page If the product is connected to a network an HP Jetdirect page also prints a At the product control panel press the Home pj button b Open the following menus gt Administration Reports Configuration Status Pages Configuration Page c Press the OK button to select Configuration Page and then press the up arrow a to print If the pages do not print check that at least one tray contains paper If the p
63. P address or host name in the address URL field HP Embedded Web Server features Information tab Table 10 2 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies The page also shows the type and size of paper set for each tray To change the default settings click the Change Settings link Job Log Shows a summary of all jobs the product has processed Configuration Page Shows the information found on the configuration page Supplies Status Page Shows the status of the supplies for the product Event Log Page Shows a list of all product events and errors Use the HP Instant Support link in the Other Links area on all HP Embedded Web Server pages fo connect to a set of dynamic Web pages that help you solve problems These pages also show additional services available for the product Usage Page Shows a summary of the number of pages the product has printed grouped by size type and paper print path Device Information Shows the product network name address and model information To customize these entries click the Device Information menu on the General tab Print Upload a print ready file from your computer to print The product uses the default print settings to print the file Print Reports and Pages Lists the internal reports and pages for the product Select one or more items to print or view General
64. W Supported paper sizes 77 Supported paper types For a complete list of specific HP brand paper that this product supports go to www hp com support lj500colorM551 Paper type Tray 1 Tray 2 Tray 3 optional Plain Paper JS Y v Light 60 74 g m Midweight 96 110 g m v4 Y v Heavy 111 130 g m zZ Y v Extra Heavy 131 175 g m Y Y Y Color Transparency Sf VA Y Labels VY Vv vA Letterhead e4 Y v Preprinted Y Y v Prepunched Z Y Y Colored VY v4 v Rough v Y vA Bond Sf Y v Recycled VY v4 v Envelope Y Cardstock Z v v Mid weight glossy 96 110 g m S Y Y Heavy glossy 111 130 g m V Y Y Extra heavy glossy 131 175 g m Y A Y Card glossy 176 220 g m Z Y Y Opaque film Z 7d v HP EcoSMART Lite Paper wa lt S Y HP Tough Paper S Y Y HP Matte 105 g m SF Y vA 78 Chapter 6 Paper and print media ENWW Paper type Tray 1 Tray 2 Tray 3 optional HP Matte 120 g m HP Matte 160 g m HP Matte 200 g m HP Soft Gloss 120 g m HP Glossy 130 g m HP Glossy 160 g m HP Glossy 220 g m SINT NNN SS SINISAS AS SISISISISISIS 1 The stack height for Tray 2 is 30 mm 1 18 in for glossy paper and 40 mm 1 57 in for short paper A5 A6 4x6 and landscape ENWW Supported paper types 79 Tray and bin capacity To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper t
65. Windows c ccecceeeeeeesetteeeeees 74 Supported papet SIZES srs a ceasdnsredeannecuactamingesracuasttinss aa ea E EEEE EEA Bed EA E EEEE RE h 75 Supported paper yp S iessen n n E A EA E E as E E a EEE 78 Tray and bin capacity ads cevse ioe ta inatnacanoeeanlyinaenuaitondaunieReaaaiiumnieaeiasaecmnnaaraeenaidaanbelone 80 l gdipaper II eaea E a E AE A a aac tte she senade 82 ENWW vii tsaa may karear a E ep atentoaedacoe tiie 82 Print envelop s derreter E E ES 84 load Tray insisted eel ket lal toe kp ane bd ea eel 84 Load the optional 500 sheet paper and heavy media tray Tray 3 cceeeeeeeeeeeeetees 85 Load standard sized paper into Tray 3 s2ci ceveeneeuerduacereiactersvinreeceneorr ates 86 Load custom size paper into Tray 3 sciasceciscascosescheeantereiapmesteaapiaanieasduabeeanann 87 Paper orientation for loading trays wsiccsosaisenteoarrnessrntenanraansorestvadeacbontoniwonpamabedpwaauaerne 90 IN EE E E E A E E 90 Tray 2 OF optional Tray 3 msissrreirertnire iie e E Ee 92 Configure Mays serer e ee E EEE A EEE EE 94 Configure a tray when loading paper iiss acsavarsvternededsedneesients acnuviovedorsntacwiereneeneadeannetes 94 Configure a tray to match print job settings cccccccecessseceesneeeeeseneeeeeseeeeeseenseeeeees 94 Configure a tray from the control panel cccccecceeeseeeeeneeeeeceeeeeeeeeeeaeeeeeeeeeesseeeens 94 Automatic overhead transparency sensing auto sense mode
66. Windows 7 a Click Start b Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verify the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and then reinstall the driver using the correct IP address ENWW Solve product software problems with Windows 217 Solve product software problems with Mac e The product name does not appear in the product list in the Print amp Fax list e The printer driver does not automatically set up the selected product in the Print amp Fax list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected You are using a generic printer driver when using a USB connection The product name does not appear in the product list in the Print amp Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list 3 Make sure the product and computer are on the same network or connected with a USB cable 4 Replace the USB or network cable with a high quality cable The printer driver does not automatically set up the selected product in the Print am
67. Yes On 34 Chapter 2 Control panel menus ENWW USB Firmware Upgrade menu To display At the product control panel select the Device Maintenance menu and then select the USB Firmware Upgrade menu Insert a USB storage device with a firmware upgrade bundle into the USB port and follow the on screen instructions Service menu The Service menu is locked and requires a personal identification number PIN for access This menu is intended for use by authorized service personnel ENWW Device Maintenance menu 35 36 Chapter 2 Control panel menus ENWW 3 Software for Windows e Supported operating systems and printer drivers for Windows e Select the correct printer driver for Windows e Change print job settings for Windows e Remove the printer driver from Windows e Supported utilities for Windows e Software for other operating systems ENWW 37 Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems Operating systems Supported by product Supported by installer CD in box Windows XP Service Pack 2 or greater 4 oY 32 bit Windows XP 64 bit Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows Server 2003 32 bit v v Windows Server 2003 64 bit Windows Server 2008 32 bit and 64 SSSAAA IS bit R2 64 bit 1 For the 64 bit versions of Windows XP you ca
68. a e at eena ienai Sea A Sa a a ai e aS 223 ACCES ONIES ongar a EAA E E EE EEE E EET 223 Print cartridges and toner collection unit ic sssasincionvonensnalocnduahediinatangiuasboomnsianaaabiqan 223 Cables and TSMC Ss lt taryaicrasrensiintenns tee dxthgn eedienhedintectnddiandoentalanvevantadyuncineviantetant 223 Maintenance KiS sereanta no ere a E E A E EERE 224 Appendix B Service and SUPPOr sicicssesscsscecsccsscnccesascananewasadssdczesucnanccbaasesasewensssncasssuareesenses 225 Hewlett Packard limited warranty statement csccesecceeseceeceseeesneeeeeeeeeneeeesuseceeeesereeeneeeenates 226 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 00 227 Color LaserJet Fuser Kit Toner Collection Unit and Transfer Kit Limited Warranty Statement 228 Dota stored on the print cartridge sin csesiavabinahimaancebereaancudesantennnnnebewmniariseniasiolswictatelanniutniunnasiebiestel 229 End User License Agreement lt 7 12sinwencineninwee ecient beara 230 ENWW xiii OS SSE see taesetee ace tice ange E E wean E E antes 232 Customer self repair warranty service ici svssccsvss savas teredqusniasganeraaverntonaniberecrierMaentecazonamenmnerane 233 C stom r SUD POF sinecsscsiveiuioe aedelsensted Mewaasantunaneabedessiotaetpsoeenmnamnenatacsdvesadueedben cababsoneraennanieaes 234 Appendix C Product specifications 4 40 sssiscssiecesscanisna scexssoosscsessesenssscssesessssaestesansesassaeesene
69. a in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause poor print quality increased jams and premature wear on the product For best results use only HP brand paper and print media designed for laser printers or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements Special paper guidelines This product supports printing on special media Use the following guidelines to obtain satisfactory results When using special paper or print media be sure to set the type and size in the printer driver to obtain the best results Z CAUTION HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper could damage the product Media type Do Do
70. a should be performed prior to donating recycling or transferring ownership of the product NOTE This feature is available on the product only when an HP High Performance Secure Hard Disk has been installed Erase Job Data 1 Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser 2 Click the Security tab 3 Open the Protect Stored Data menu Erase Job Data offers the following levels of disk security e Non Secure Fast Erase no overwrite e Secure Fast Erase overwrites once e Secure Sanitize Erase overwrites three times fey NOTE Secure Fast Erase overwrites data once and has little performance impact Secure Sanitize Erase overwrites data three times and can impact performance Data affected ENWW Data affected by the Erase Job Data feature includes temporary files that are created during the print process stored jobs proof and hold jobs disk based fonts disk based macros forms address books and HP and third party applications Stored jobs are securely overwritten only when they have been deleted through the Retrieve Job from Device Memory menu on the product after the appropriate erase mode has been set Product security features 177 Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them Anyone who tries to print these protected jobs must first enter the PIN at the product control panel Lock th
71. ac 48 USB configuration Windows 62 USB Firmware Upgrade menu control panel 35 USB storage accessories printing from 158 user names setting for stored jobs Windows 155 ENWW W walk up USB printing 158 warnings iii warranty customer self repair 233 license 230 print cartridges 227 product 226 watermarks adding Windows 148 Web browser requirements HP Embedded Web Server 170 Web printing HP ePrint 44 54 Web sites customer support 234 fraud reports 101 HP Web Jetadmin downloading 175 Macintosh customer support 234 Material Safety Data Sheet MSDS 242 universal print driver 40 Windows driver settings 41 drivers supported 38 supported operating systems 38 universal print driver 40 Index 255 256 Index ENWW 2011 Hewlett Packard Development Company L P www hp com CFO79 90908
72. age jams in the product follow the instructions on the control panel to clear the jam ENWW Solve general problems checklist 185 If the configuration page prints check the following items a If the page does not print correctly the problem is with the product hardware Contact HP Customer Care b Ifthe page prints correctly then the product hardware is working The problem is with the computer you are using with the printer driver or with the program Select one of the following options Windows Click Start click Settings and then click Printers or Printers and Faxes Double click the name of the product or Mac OS X Open the Printer Setup Utility or the Print amp Fax list and double click the line for the product Verify that you have installed the printer driver for this product Check the program to make sure that you are using the printer driver for this product The printer driver is on the CD that came with the product You can also download the printer driver from this Web site www hp com support lj500colorM551 Print a short document from a different program that has worked in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps a Try printing the job from another computer that has the product software installed b If you connected the product to the network connect the product directl
73. aieseneseseuieiee ie cbniesi lee vontlianiniy 101 Replacement instructions vxc yanesier aves cvoaswbradeueesvenaraviecs a vasarerdeerdavnmnieidtoninetaadtauernannen ince 102 Replace the print cartridge 45 c1iieecenencdetearweebreniivieiadauscinmeeon ant eoieteannns 102 Replace the toner collection unit sycuievesiaveuusnssaasvaancriineapeadvicldevmsaedntunistiapeadnentensiccdncaniens 104 Solve problems with supplies ccc ee wcnsaineed nacannaiaqdcosanwasann aeaaeeenuaiasetanacaqaniqedinedvaretalateradanirs 107 Check the print cartridges o cy us 0 niwnannityeaneaiaspneie nue eta ee unIsa a entaneaeenN 107 Inspect the print cartridge for damage c ccceeeeeseeceeeeseeeeeeeenseeeeeseeeees 108 Repeating Celeels 5 cisnovscanincerstdorssavdonsteicevasaatteca piadauarauea vasa senemeri datas 109 Print the Supplies Status page sc p asecensnaadeacedear snag pnaysueennoadvid naiseiemarsnneiens 109 viii ENWW Interpret control panel messages for supplies ccccceeseeceesceeeeeeeteeeeeeeseeeeeeeteeeeeees 110 10 XX YY Supply memory error sac canienuieian teeta aaiataicenens 110 Black earridge JOW oa sdnntncauinseaswercayeonienbsiuedesbruanbunelakensbsersaapeaninbanibeiads 110 Black cartridge very loW 5 assohinaedinsembarionamadeiehduanuenlntelenssanenriapaontursicnlibients 111 Cyan cartridge lW seresa ee A E eae Meo eueD 11 Cyan cartridge very OW scnisriayeansceaummiinsaptniuteabeancbsoueaiaiandusernapeoiuaantannaas 111 Fuser Fe ON
74. aity Effects Finishing Job Storage Aprinting shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E General Everyday Printing Paper sizes 8 5 x 11 inches lad Letter Paper source Envelopes Automatically Select X Paper type Cardstock Heavy Unspecified Print on both sides ee OO OO m n No Ne Pages per sheet vA 1 page per sheet x We N Transparencies Color options v Color eA Si As Jelete Reset ra KE re 124 Chapter 8 Print tasks ENWW 4 5 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and mi select a shortcut all your adjustments are ost Select the print options for the new shortcut ENWW Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage with a single click Printing shortcuts A printing shortcut is a collection of saved print settings that you can select Transparencies N 8 5 x 11 inches Color options e gt Save As Delete Reset Ce Advanced Printing Shortcuts Paper Quaity Effects Finishing Job Storage Co
75. ake sure that the paper is stacked correctly Remove any jammed or damaged sheets of paper 2 Close the tray ENWW Clearjams 195 Clear jams in the right door CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before clearin P g jams 1 Open the right door 2 If paper is jammed as it enters the output bin gently pull the paper downward to remove it 3 If paper is jammed inside the right door gently pull the paper to remove it 196 Chapter 11 Solve problems ENWW 4 Lift the paper feed cover on the inside of the right door If jammed paper is present gently pull the paper straight out to remove it 5 Close the paper feed cover 6 Gently pull the paper out of the pickup area 7 Look for paper in the Tray 2 roller area Push up on the two green levers to release the jam access door Remove any jammed paper and close the door ENWW Clear jams 197 10 198 If paper is visible entering the bottom of the fuser gently pull downward to remove it CAUTION Do not touch the rollers on the transfer roller Contaminates can affect print quality Paper could be jammed inside the fuser where it would not be visible Grasp the fuser handles lift up slightly and pull straight out to remove the fuser CAUTION The fuser can be hot while the tae is in use Wait for the fuser to cool efore clearing jams Open the jam access door callout 1 If paper is
76. al HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 230 Appendix B Service and support ENWW ENWW 10 11 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary
77. and network activities Access the HP Embedded Web Server from the HP Utility Open the Printer Settings menu and then select the Additional Settings option You can also access the HP Embedded Web Server from the Safari Web browser 1 Select the page icon in the left side of the Safari toolbar 2 Click the Bonjour logo 3 In the list of printers double click this product The HP Embedded Web Server opens HP ePrint With HP ePrint you can print anywhere anytime from a mobile phone laptop or any other mobile device HP ePrint works with any email capable device If you can e mail you can print to an HP ePrint enabled product For more details go to www hpeprintcenter com oy NOTE The product must be connected to a network and have Internet access to use HP ePrint HP ePrint is disabled as a default setting in the product Use this procedure to enable it 1 Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server 2 Click the Web Services tab 3 Select the option to enable Web Services AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e Select third party applications To use AirPrint the product must be connected to a network Fo
78. and then click the Properties or Preferences button Click the Job Storage tab Select the job storage mode that you want In the Job Notifications Options area click the Display Job ID when printing option Set the user name for a stored job Follow this procedure to change the user name for a stored job 1 2 3 4 5 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Job Storage tab Select the job storage mode that you want In the User Name area click the User name option to use the Windows default user name To provide a different user name click the Custom option and type the name Specify a name for the stored job ENWW Follow this procedure to change the default name for a stored job 1 2 3 4 5 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Job Storage tab Select the job storage mode that you want To automatically generate the job name associated with the stored document in the Job Name area click the Automatic option The driver uses the document file name if it is available If the document has no file name the driver uses the software program name or a time stamp for the job name Additional print tasks with Windows 155 To specify a job name click the Custom option and type the name 6 Select an option fro
79. apter 3 Software for Windows ENWW 4 Use the product with Mac e Software for Mac e Basic print tasks with Mac e Solve problems with a Mac ENWW 47 Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems e Mac OS X v10 5 and v10 6 NOTE For Mac OS X v10 5 PPC and Intel Core Processor Macs are supported For Mac OS X v10 6 Intel Core Processor Macs are supported The HP LaserJet software installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Utility for use with Mac OS X computers The HP printer PPD and PDE files in combination with the built in Apple PostScript printer drivers provide full printing functionality and access to specific HP printer features Install software for Mac operating systems Install software for Mac computers connected directly to the product This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft 1 Connect the USB cable to the product and the computer 2 Install the software from the CD Click the product icon and follow the onscreen instructions If you did not add a printer during the CD install process continue with the next step 3 At the computer open the Apple menu click the System Preferences menu and then click the Print amp Fax icon
80. arrow A or the down arrow to increase or decrease the number for the first byte of the IP address subnet mask or default gateway 4 Press the OK button to move to the next set of numbers To move to the previous set of numbers press the back arrow 5 Repeat steps 3 and 4 until the IP address subnet mask or default gateway is complete and then press the OK button to save the setting 68 Chapter 5 Connect the product with Windows ENWW Manually configure IPv6 TCP IP parameters from the control panel Use the control panel Administration menus to manually set an IPv6 address 1 At the control panel press the Home button 2 To enable manual configuration open each of the following menus e Administration e Network Settings e Jetdirect Menu e TCP IP e IPv6 Settings e Address e Manual Settings e Enable Select the On option and then press the OK button 3 To configure the address open each of the following menus e Administration e Network Settings e Jetdirect Menu e TCP IP e IPv6 Settings e Address Use the numeric keypad or press the up arrow A or the down arrow to enter the address Press the OK button ay NOTE If you are using the arrow buttons you must press the OK button after entering each digit ENWW Connect to a network with Windows 69 Link speed and duplex settings The link speed and communication mode of the print server must match the network For most situations leave the prod
81. artridge very loW ssssnnsssnnnsssennissseessseoesssetrsrsettesssenersssrtrsnsernse 117 8 Print tasks isi sinssis ticescearscesvsnusnisis sonan neona E arak NOE RSSRA E R ER EREE RSTAS NOREEN ESE EE 119 Cancel a print job with Windows lt eniscseineideoer ee eueenedsan aes eines 120 Basic print tasks with Windows i isviecnasohiinideuivtaa see andl eumtialienihe weaieaibsisinei cela inept edie vabialntntin ates 121 Open the printer driver with Windows ssicessccecsseqesuctecssegesusveasevnracduavengusedepactendeaianaea ts 121 Get help for any printing option with Windows ccceceeeesceeeeesteeceeeeesteeeceesnseees 122 Change the number of print copies with Windows ccccceeseceeeeeteeeeeeenseeeeeeeeeees 122 Save custom print settings for reuse with Windows ccccseecceeeeeeeeeeeeeeceseeeeeeeeaees 122 Use a printing shortcut with Windows ccccccesseeeeeeeeeseeeeeeeetseeeeseeeeees 122 Create printing shortcuts sso vehsensiedientelosiznietssottsleteytaielneorie boy tui iesiel Cha yalieakal fie 124 Improve print quality with Windows cvsasssrasarsiecansvanianssevescenssreeratbeseate Peearavaaraerennetadats 127 Select the page size with Windows ccccsssceeeeseeeeeeesteeeeeteeeesseeeeenseaes 127 Select a custom page size with Windows ccecsccceceeeeseeeeeeeteeeeeeeeesaes 127 Select the paper type with Windows c cccccceeseeteeeeeeetteeeeeseneeeenensaees 127 Select the paper tray wi
82. ate when the print cartridge was first installed the date when the print cartridge was last used the page coverage the printing modes used and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product HP collects a sampling of the memory chips from print cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge might have access to this data as well Any third party possessing the print cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the memory chip cannot be used in an HP product ENWW Data stored on the print cartridge 229 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does
83. ation A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Environmental condition Recommended Allowed Temperature product and print 17 to 25 C 63 to 77 F 15 to 27 C 59 to 81 F cartridge Relative humidity 30 to 70 relative humidity RH 10 to 70 RH Altitude N A O m 0 ft to 3000 m 9842 ft 236 Appendix C Product specifications ENWW D Regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Safety statements ENWW 237 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to corr
84. ation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA September 2011 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 140 D 71034 B blingen FAX 49 703 1 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 244 Appendix D Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 19
85. blems e The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands If you determine that you need to replace a print cartridge print the supplies status page to find the part number for the correct genuine HP print cartridge Type of print cartridge Steps to resolve the problem Refilled or remanufactured print Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge Genuine HP print cartridge 1 The product control panel or the supplies status page indicates Very Low status when the cartridge has reached the end of its designated life Replace the print cartridge if print quality is no longer acceptable 2 Visually inspect the print cartridge for damage See the instructions that follow Replace the print cartridge if necessary 3 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repeating defects information in this document to identify the cause of the problem ENWW Solve problems with supplies 107 Inspect the print cartridge for damage 1 Check if the
86. cates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green gt Make sure that you are using a network cable and not a phone cord to connect to the network gt Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless networ
87. ch tray and adjust general settings for all trays Troubleshooting tab Table 10 5 HP Embedded Web Server Troubleshooting tab Menu Description Reports and Tests Print a variety of reports to help you solve problems with the product Calibrations Select an option to calibrate the product immediately Firmware upgrade Download and install product firmware upgrade files Restore Factory Settings Restore product settings to factory defaults Security tab Table 10 6 HP Embedded Web Server Security tab Menu Description General Securi Configure an administrator password so you can restrict access to certain features g p y on the product Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer Access Control Configure access to product functions for specific individuals or groups Also select the method by which individuals sign in to the product Protect Stored Data Configure and manage the internal hard drive for the product This product includes an encrypted hard drive for maximum security Configure settings for jobs that are stored on the product hard drive Certificate Management Install and manage security certificates for access to the product and the network HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product You must enable HP Web Services to use the HP eP
88. cocer noa ae aE E E E OE T E EO E 112 F ser kit very OW noresi nii nen arn a E E e a E 112 Incompatible lt color gt cartridge sscisiuschsdesdonndainaniabbawndoiiaaaneoatubdenndeieaeairaelesbine 112 Incompatible fuser a ncimtichnasieveaneulntannt conse nlanebiuseiiviaeanbienbinvieidplelnsnabavaaes 112 Magenta cartridge low snvusriaiairemineiereauaneeweanKaaeaes 113 Magenta cartridge very 1OW sige aincashisdiiesidaabecscesspereteaibesleteieasnhsantaceniealnedd 113 Replace lt color gt cartridge sisascssererncaardinnedensaessneidwnssiedorierivarsaarersnmenraneas 113 Replace nicer kif iusiienoecsiss in ies E E 113 Replace Supplies sicrisnoimmitainasnneenn ene n e i 114 Replace toner collection unit cccceceescceeeeeeeeeeeneeeeeeeeeseeneeeeeeeeeeensnaeeees 114 Replace toner collection unit sdinccnnsninrineianonneenaeun eeeeeneaemudeen 114 Supplies in wrong position xc0icnibauaiiarctaiausimeinipenntea einen aaianaseseins 115 SUPRISES LOW momy e EE EE E E ENT 115 Supplies very HOW sers asscis irora i E e 115 Toner Collection Unit Almost Full siic cviscsssavsaeecapiesasdanuinadirdentantedlsenaniiaenaas 116 Unsupported supply installed 5 viwinsvorsivascavarvebivernteansesinsnsaunduancenesseaboansnes 116 sed s pply im ae tere ee een nn a E E E E 116 Wrong cartridge in lt color gt slot s sesssssrseseerissssrersssrersrsserersserersssreresssere 116 Yellow cartridge low gener aren ee eT nen nee rene re nee ee one 117 Yellow c
89. ct 3 At the product control panel press the Home pp button 4 Open the following menus ENWW Administration Reports Configuration Status Pages Configuration Page ai TRZ Connect to a network with Windows 65 5 Find the IP address on the Embedded Jetdirect page Jetdirect Page HP Color LaserJet Page 1 m j 6 IPv4 If the IP address is 0 0 0 0 or 192 0 0 192 or 169 254 x x you must manually configure the IP address Otherwise the network configuration was successful IPv 6 If the IP address begins with fe80 the product should be able to print If not you must manually configure the IP address Install the software 1 Quit all programs on the computer Install the software from the CD Follow the onscreen instructions When prompted select the Connect through a wired network option From the list of available printers select the printer that has the correct IP address co mw Fw WN At the end of the installation click the Finish button or click the More Options button to install more software 7 Print a page from any program to make sure that the software is correctly installed 66 Chapter 5 Connect the product with Windows ENWW Configure network settings with Windows View or change network settings Use the embedded Web server to view or change IP configuration settings 1 Print a configuration page and locate the IP address e Ifyou are using IPv4 the IP addre
90. d Mode Enabled Face up Face up Top edge toward the front of the Top edge toward the front of the product product Prepunched Portrait or landscape Envelopes Long edge of the envelope feeding into the product Short edge of the envelope feeding into the product 1 or 2 sided printing Holes toward the back of the Not applicable 1 sided printing 1 sided printing product Face down Not applicable Top edge leading into the product A hye Face down Not applicable Top edge toward the back of the product ENWW Load paper trays 91 Tray 2 or optional Tray 3 Paper type Image Duplex mode How to load paper How to load paper orientation Alternative Letterhead Alternative Letterhead Mode Disabled Mode Enabled Preprinted or Portrait sided printing Face up Face up letterhead Top edge at the right side of the Top edge at the right side of the tray tray 2 sided printing Face down Face down Top edge at the left side of the Top edge at the left side of the tray tray Landscape sided printing Face up Face up Top edge toward the back of the Top edge toward the back of the product product 92 Chapter 6 Paper and print media ENWW Paper type Image Duplex mode How to load paper How to load paper orientation Alternative Letterhead Alternative Letterhead Mode Disabled Mode Enabled 2 sided printing Face down Face down Top edge toward the front of the Top edge towa
91. d level Third level Fourth level Values Level Gauge On Off Reset Supplies New Fuser Kit No Yes Black Cartridge The status is displayed Cyan Cartridge The status is displayed Magenta The status is Cartridge displayed Yellow Cartridge The status is displayed Toner Collection The status is Unit displayed Fuser Kit The status is displayed ENWW Supplies menu 15 Trays menu In the following table asterisks indicate the factory default setting Table 2 5 Trays menu First level Manage Trays Second level Use Requested Tray Values Exclusively First Manually Feed Prompt Size Type Prompt Always Unless loaded Display Do not display Use Another Tray Alternative Letterhead Mode Enabled Disabled Disabled Enabled Duplex Blank Pages Auto Yes Image Rotation Override A4 Letter Standard Alternate Yes No Tray 1 Size Select from a provided list Tray 1 Type Tray 2 Size Tray 2 Type Select from a provided list Select from a provided list Select from a provided list Tray 3 Size Select from a provided list Tray 3 Type Select from a provided list 16 Chapter 2 Control panel menus ENWW Administration menu Reports menu Table 2 6 Reports menu First level Configuration Status Pages Second level Print Administration Menu Map Configuration Page Supplies Status Page Usage Page
92. d to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 226 Appendix B Service and support ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print
93. data security 177 protocols network 63 PS Emulation drivers 38 Q quick copy jobs storing Windows 154 R Ready light locating 10 recycling HP printing supplies returns and environmental program 240 recycling supplies 101 regulatory statements environmental product stewardship program 239 removing Mac software 51 removing Windows software 43 repeating defects troubleshooting 109 replacing printing cartridges 102 Reports menu control panel 17 reset button 10 resize documents Macintosh 55 Windows 146 resolution selecting Windows 127 restore factory settings 187 retention job modes available 150 setting options Windows 153 Retrieve From USB Settings menu 22 retrieve job from device memory menu 13 Retrieve Job From USB menu 12 right door jams 196 ruler repetitive defect 109 S safety statements 245 246 SAPx software 45 scale documents Macintosh 55 Windows 146 secuity settings HP Embedded Web Server 173 security encrypted hard disk 176 Index 253 security features 64 security lock locating 7 self help accessing 184 Service menu control panel 35 Services tab Macintosh 59 settings driver presets Mac 56 drivers 41 drivers Mac 52 priority 41 52 restore factory shortcuts Windows creating 124 using 122 Sign In menu 12 signs printing 157 Sleep button 10 187 sleep delay disabling 180 enabling 180 sleep mode disabling 179 enabling 179 Sleep Schedule setting 180 sleep schedule di
94. dulce xeanlesnannim ee niateesiunniarmeenamen 55 Change the paper size and type with Mac cccscccesesseecessceeeeseeeeesaeeeeeseeeseeeeeeeeeees 55 Resize documents or print on a custom paper size with Moac cccceeeeeeeeeeeeeettetteeeaees 55 Create and use printing presets with MaC c secccviestcavvdersnncenrasannrevoes teasevqnatdordtvngerneentd 56 Print a cover page with Mac ipcchicsnievcaubnnndndinaesnsisaan nudes ance unadesdalbntancrbonureconebsiiebeneanrs 56 Use watermarks with Mac ss ssssssissssisssssssseirstsreresrtrststtrrsttrerssttrsterenssreesstrestrersssrer 56 Print multiple pages on one sheet of paper with Mac ccceeeeeeeeeeteeeeeeeteeeeeeteeeeeaes 57 Print on both sides of the page duplex printing with Mac s ceesssteesesereeesteeeeeeaees 57 Sfore jobs With MaC serranu a a E a aa EATE 58 Set the color options with Mac ssssssssesssseoesseessssesssenrsstrseenrssserssseeresenrsnsrrsnsersrsene 59 Use the Services menu with Mac s5 cs icine caedaniadonnat ion thcasatcisin pa woloupelonauaatoatbeaoncbeisaabee 59 Solve problems with a Mac 4s sirokinarsesaninanivanbivanpnsaterondinohisanarelumslduanddauaisadaveebeneelsanatelsanelegnehanes 59 5 Connect the product with Windows ccccssscssssssssscesescecesssccccssccessesecssesesssesosscseeeesee 61 Printersharing disclaimer cd saneniauocsisiars asansisdebcanceiassncubedevanemetaqtaxsarcnresaceuackeusitacattaataiuteatatateass 62 Connect e
95. e control panel menus You can lock various features on the control panel by using the HP Embedded Web Server 1 Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser 2 Click the the Security tab 3 Open the Access Control menu 4 Inthe Sign In and Permission Policies area select which types of users have permission for each of the features 5 Click the Apply button Lock the formatter cage The formatter cage on the back of the product has a slot that you can use to attach a security cable Locking the formatter cage prevents someone from removing valuable components from the formatter 178 Chapter 10 Manage and maintain ENWW Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior The following settings are available Faster First Page The fuser maintains power and the first page processes faster for any new job that is sent to the product Save Energy The fuser reduces power when it is idle Save More Energy The fuser reduces power when it is idle The fuser reduces more power than the Save Energy setting Save Most Energy The fuser is turned off and it gradually cools to room temperature The Save Most Energy setting takes the longest time to print the first page Complete the following steps to optimize the product for speed or energy usage 1 Press the Home pj button 2
96. ect the interference by one or more of the following measures e _ Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician ye NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 238 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready or Sleep or Auto off mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products D ENERGY STAR Add
97. ection unit operate past its estimated capacity configure the product to continue printing by using the Manage Supplies menu This is not a recommended option because of the risk of overfilling the toner collection unit which could result in the need to service the product Supplies in wrong position Description Two or more print cartridge slots contain the wrong color print cartridge From left to right the print cartridges should be installed in this order o Yellow o Magenta o Cyan gt Black Recommended action Install the correct color cartridge in each slot Supplies low Description This message appears when at least two supplies have reached the low threshold The actual supply life remaining might vary Identity which supplies are low You do not need to replace the supplies at this time unless print quality is no longer acceptable After an HP supply has reached the very low threshold the HP Premium Protection Warranty for that supply has ended Recommended action To continue printing in color either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel Supplies very low ENWW Description This message appears when at least two supplies have reached the very low threshold Identify which supplies are low The actual supply life remaining might vary You do not need to replace the supplies at this time unless print quality is no longer acceptable After an HP s
98. eeeees 156 Supported glossy paper aikicdecnalsvccsnacsecvdanenratavavnratenduandtavaunnerecer 156 Set the duplex alignment i c ccaesinncsaerecronsiaantbhtainedanepeenceaneseenenons 157 Print weatherproof maps and outdoor signs ccccceeseeeeeesteeeseteeeeesaes 157 Supported tough paper cox nisisceverwcneransvecystansnidauatscdensnelenaneavenioa 157 Walkup USB printing asenkesacceteptetastendnasaNtansatradesessabpensbienve a E E E EAE E E ER ES 158 aR E eee aE E E E E 159 Adj st color color setings ae i aa a aE Ra ae A AE E 160 Change the color theme for a print job jasauinaiiinaieinmmrminabaewnamnen 160 ENWW Change the color Op tons ciirosccessavchesassauesavinzecnadecencnlbpaawnlaiipndavaiieatansdauonseneciinatencels 161 Manual color ophoNS sasen E E ea a enenie 161 Use HP Easy Color cniinne ee e E A E eb biaadaeensauniias ais 163 Match colors to your computer SCreen saciinianvoniesasitinsewnivnnsawsnsanbitidyiernvhienteaanmranienerolueabheeinans 164 Sample book color matching vcnencdvensoimrwaniunrendennienanteaveeunenuenuaes 164 Print color samples imurnnsruenienynner a e a a oa R E E 165 PANTONE color matching sicsceiypanirminsvehiionnnandrtoninongammaneeitadyaoinngavannvexdedenneabes 165 10 Manage and maintain sgisccsinecceeicincee neces 167 Print information PAGES cinisnc ran cerincecantonnntvantdoiedpteddensinneeieisunstec ERA AEN Ea DEN ainia pa E E peii Enasi 168 Use the HP Embedded Web Server ssiiniisinuiiann
99. eer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com Connect with USB This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft A CAUTION Do not connect the USB cable until the installation software prompts you to connect it CD installation 1 Quit all open programs on the computer 2 Install the software from the CD and follow the onscreen instructions 3 When prompted select the Connected directly to the computer option and then click the Install button 4 When the software prompts you connect the USB cable to the product and the computer 5 At the end of the installation click the Finish button or click the More Options button to install more software 6 On the More Options screen you can install more software or click the Exit button 7 Print a page from any program to make sure that the software is correctly installed By NOTE If the installation failed reinstall the software 62 Chapter 5 Connect the product with Windows ENWW Connect to a network with Windows You can configure network parameters from the control panel the HP Embedded Web Server or for most networks from the HP Web Jetadmin software fay NOTE HP Web Jetadmin software is not supported on Mac OS X operating systems Supported network p
100. ent area select either the First or Last option sarae Coves Pages in documert ripear Sewer rest blark or prevented sheets __ Chacter seosrator pages Lat Pages 9 1 3 512 NOTE Ai pages not isted in this table ave set to Paper source Paper source Adomaticaly Select Pricer auto select x Paertoe Unipectieg desks Unepecties X Pant on both sides a Add Wid Special pages defined for this part job Page Type Pages Paper Source Paper Type Additional Ambutes Conca 6 Select the correct options from the Paper source and Paper type drop down lists pecs Click the Add button es front blank or prepanted sheets Fre Chester separator pages Last Pages 1 3 512 NOTE M pages not isted in this table are set to Paper source Adomatically Select Trey X Paper toe Unapectied oe HP Cover Mattie 2009 m Pint on both sides ei Special pages defined fer this part job Page Type Pages Paper Source Paper Type Additional Anebutes Conc ENWW Additional print tasks with Windows 145 7 Ifyou are printing both the first and last pages on different paper seth steps 5 and 6 selecting the options for the other page NOTE H pages not isted in thie tale are set to 8 Click the OK button Covers heat blank or prepanted sheets seperstor pages 6 1 3513 NOTE M pages not sted in this table ave set to Scale a document to f
101. environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix B Service and support ENWW Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information exclusively for the purpose of understanding usage of the product which might include the following the d
102. equirements Windows Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later Mac OS X Safari or Firefox using Bonjour or an IP address Linux Netscape Navigator only HP UX 10 and HP UX 11 Netscape Navigator 4 7 The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available Ey NOTE For complete information about using the HP Embedded Web Server see the HP Embedded Web Server User Guide which is on the HP website at www hp com support 500colorM551 Open the HP Embedded Web Server by using a network connection 170 1 At the control panel press the Home jj button Open the following menus e Administration e Reports e Configuration Status Pages Use the down arrow button w to highlight the Configuration Page item and then press the OK button Chapter 10 Manage and maintain ENWW 3 Use the up arrow button A to highlight the Print item and then press the OK button 4 Locate the IP address or host name on the HP Jetdirect page E NOTE Mac OS X users can also use the Bonjour mDNS name located on the configuration page to access the Embedded Web Server 5 Ina supported Web browser on your computer type the product I
103. eral settings for Edge Control and settings for text graphics and photographs 136 Chapter 8 Print tasks ENWW Use HP ePrint Use HP ePrint to print documents by sending them as an e mail attachment to the product s e mail address from any e mail enabled device Ea NOTE The product must be connected to a network and have Internet access to use HP ePrint 1 To use HP ePrint you must first enable HP Web Services a Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server b Click the Web Services tab c Select the option to enable Web Services 2 Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product e mail address that is before the symbol NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the e mail addresses from whic
104. erprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used 160 Chapter 9 Color ENWW Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 2 3 4 5 7 On the File menu in the software program click Print Click Properties or Preferences Click the Color tab Click the HP EasyColor check box to clear it Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings ye NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Ej Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Color Services Color Themes RGB color Defaut AGE z A A ala Cancel ___ Apply Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color d
105. est match to the desired color Use the sample s color value in your software program to describe the object you wish to match Colors might vary depending on paper type and the software program used For more details on how to use the color samples go to www hp com support lj500colorM551 Use the following procedure to print color samples at the product using the control panel 1 Press the Home pj button 2 Open the following menus e Administration e Reports e Other Pages 3 Press the down arrow to highlight either the RGB Samples or the Print CMYK Values option and press the OK button PANTONE color matching PANTONE has multiple color matching systems PANTONE MATCHING SYSTEM is very popular and uses solid inks to generate a wide range of color hues and tints See www hp com go li500colorM551 software for details on how to use PANTONE Colors with this product fey NOTE PANTONE Colors generated might not match PANTONE identified standards Consult current PANTONE Publications for accurate color ENWW Match colors to your computer screen 165 166 Chapter 9 Color ENWW 10 Manage and maintain e Print information pages e Use the HP Embedded Web Server e Use HP Web Jetadmin e Product security features e Economy settings e Clean the product e Product updates ENWW 167 Print information pages Information pages provide details about the product and its current configuration Use the fo
106. ete option and then press the OK button Set job storage options with Windows Print one copy for proof before printing all the copies 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Job Storage tab 4 In the Job Storage Mode area click the Proof and Hold option ENWW Additional print tasks with Windows 153 Temporarily store a personal job on the product and print it later 6 NOTE The product deletes the job after you print it 1 2 3 4 5 6 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Job Storage tab In the Job Storage Mode area click the Personal Job option Optional In the Make Job Private area click the PIN to print option and enter a 4 digit personal identification number PIN Print the job at any time from the product control panel Temporarily store a job on the product fey NOTE This option is available if the optional hard disk is installed in the product NOTE The product stores the job until you turn the product off 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Job Storage tab In the Job Storage Mode area click the Quick Copy option The requested number of copies are printed immediate
107. f a Web browser Click the General tab Click the Date and Time link and then set the current date and time Click the Apply button Click the Sleep Schedule link and then click the Add button to open the sleep schedule settings Configure the sleep schedule settings Click the Apply button Chapter 10 Manage and maintain ENWW Clean the product Over time particles of toner and paper accumulate inside the product This can cause print quality problems during printing Cleaning the product eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change the print cartridge or whenever print quality problems occur As much as possible keep the product free from dust and debris To clean the product exterior use a soft water moistened cloth Clean the paper path 1 At the product control panel press the Home A button 2 Open the following menus e Device Maintenance e Calibrate Cleaning 3 Select the Print Cleaning Page item and press the OK button to print the page 4 The cleaning process can take several minutes When it is finished discard the printed page Product updates Software and firmware updates and installation instructions for this product are available at www hp com support 500colorM55 1 Click Support amp Drivers click the operating system and then select the download for the product ENWW Clean the product 181 182 Chapter 10 Manage and
108. following Paper handling e Automatic two sided printing Connectivity e Hardware integration pocket for installing accessories e USB port for walk up printing HP LaserJet Enterprise 500 color M551xh Part number CFO83A This model has the same features as HP LaserJet Enterprise 500 color M551dn plus the following Paper handling e 500 sheet paper and heavy media tray Tray 3 Memory e HP Encrypted High Performance Hard Disk Product comparison Environmental features Duplex Save paper by using duplex printing as your default print setting select models only Print multiple pages per sheet Save paper by printing two or more pages of a document side by side on one sheet of paper Access this feature through the printer driver Recycling Reduce waste by using recycled paper Recycle print cartridges by using the HP return process Energy savings Instant on Fusing technology and HP Auto On Auto Off Technology enable this product to quickly go into reduced power states when not printing thus saving energy HP Smart Web printing Use HP Smart Web printing to select store and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen It gives you the control you need for printing meaningful information while minimizing waste Download HP Smart Web printing from this Web site www hp com go smartweb NOTE HP Smart Web printing is compatible with W
109. from Windows 43 Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use control color costs secure products and streamline supplies management by enabling remote configuration proactive monitoring security troubleshooting and reporting of printing and imaging products To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer by navigating to the HP Web Jetadmin host HP Embedded Web Server The product is equipped with the HP Embedded Web Server which provides access to information about product and network activities This information appears in a Web browser such as Microsoft Internet Explorer Netscape Navigator Apple Safari or Mozilla Firefox The HP Embedded Web Server resides on the product It is not loaded on a network server The HP Embedded Web Server provides an interface to the product that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the HP Embedded Web Server type the IP address for the product in the address line of
110. g port RJ 45 network port ENW W Product views Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product The serial number contains information about the country region of origin the product version production code and the production number of the product 8 Chapter 1 Product basics ENWW 2 Control panel menus e Control panel layout e Control panel menus e Sign In menu e Retrieve Job From USB menu e Retrieve Job From Device Memory menu e Supplies menu e Trays menu e Administration menu e Troubleshooting menu e Device Maintenance menu ENWW Control panel layout 10 The control panel includes a color graphical and text display job control buttons and three light emitting diode LED status lights 1 Control panel display Shows status information menus help information and error messages 2 Up arrow A button Navigates menus and text and increases the values of numerical items in the display 3 OK button Makes selections resumes printing after continuable errors and overrides a non HP print cartridge 4 Ready light Indicates that the product is ready to begin processing any job 5 Data light Indicates that the product is receiving data 6 Attention A light Indicates that the product has a condition that requires intervention Examples include an empty pape
111. ge was displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray rightclick the icon and select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software 3 If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints 1 Print a configuration page and verify the product functionality 2 Verity that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable 3 Verify that the IP address on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista a Click Start Click Settings c Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port f Verify the IP address and then click OK or Cancel g Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address 216 Chapter 11 Solve problems ENWW
112. h you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 3 To print a document attach it to an e mail message sent to the product s e mail address ENWW Use HP ePrint 137 Additional print tasks with Windows Print colored text as black grayscale with Windows 138 1 7 SS eS On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Advanced tab Expand the Document Options section Expand the Printer Features section In the Print All Text as Black drop down list select the Enabled option Chapter 8 Print tasks ENWW Print on preprinted letterhead or forms with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab ENWW eax Properties Find Printer Print to File E Manual duplex section For example type 1 3 5 12 or plsi p152 pls3 pes3 Print what Document E Zoom Print All pages in range z Pages per sheet 1 page i Scale to paper size No Scaling E Advanced Pinting Shouts Peper Qualiy Bets Fishing Job Storage Paper Options Paper sizes Letter Paper source A
113. he Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu Select a type from the Media type drop down list Click the Print button Resize documents or print on a custom paper size with Mac Mac OS X 10 5 and 10 6 1 On the File menu click the Print option Use one of these methods 2 Click the Page Setup button 3 Select the product and then select the correct settings for the Paper Size and Orientation options 1 On the File menu click the Print option 2 Open the Paper Handling menu 3 Inthe Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list ENWW Basic print tasks with Mac 55 Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse Create a printing preset 1 2 3 4 5 On the File menu click the Print option Select the driver Select the print settings that you want to save for reuse In the Presets menu click the Save As option and type a name for the preset Click the OK button Use printing presets 1 2 3 On the File menu click the Print option Select the driver In the Presets menu select the printing preset ENOTE To use printer driver default settings select the standard option Print a cover page with Mac
114. he control panel shows the paper type and size 5 The control panel prompts you to set the paper size and type Select the Custom setting and then configure the X and Y dimensions of the custom paper size 9 NOTE See the label in the paper tray or the following illustration to determine the X and Y dimensions ENWW Load paper trays 89 Paper orientation for loading trays If you are using paper that requires a specific orientation load it according to the information in the following tables By NOTE The Alternative Letterhead Mode setting affects the way you load letterhead or preprinted paper This setting is disabled by default Tray 1 Paper type Image Duplex mode How to load paper How to load paper orientation Alternative Letterhead Alternative Letterhead Mode Disabled Mode Enabled Preprinted or Portrait 1 sided printing Face down Face up letterhead Top edge leading into the Bottom edge leading into the product product A ry Le 2 sided printing Face up Face up Bottom edge leading into the Bottom edge leading into the product product Zs aa Landscape 1 sided printing Face up Face up Top edge toward the front of the Top edge toward the front of the product product 90 Chapter 6 Paper and print media ENWW Paper type Image orientation Duplex mode 2 sided printing How to load paper How to load paper Alternative Letterhead Alternative Letterhead Mode Disable
115. he package to the UPS driver during your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged print cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice 240 Appendix D Regulatory information ENWW Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns Paper To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found
116. he product is ready not busy and has no pending warning messages the Ready status message appears if the product is online Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages and remain until you press the OK button Some warning messages are clearable If the Clearable Warnings menu in the Display Settings menu is set to the Job option the next print job clears these messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If the Continuable Events menu in the Display Settings menu is set to the Auto continue 10 seconds option the product continues normal operation after an auto continuable error message appears for 10 seconds NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical error messages Critical error messages inform you of a product failure You can clear some of these messages by turning the product off and then on These messages are not affected by the Auto continue 10 seconds setting If a critical error persists service is required Control panel messages 188 The product provides robust control panel messaging When a message a
117. ht be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 214 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Chapter 11 Solve problems ENWW 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product c Ifthe window displays round rip times the network
118. iensrisrmeiieiin seinieni eran e a aE aaa anne ae 32 Device Maintenance MenUwesiseisserosessns siiin iini ei eiai E EE E i aa 34 ENWW Backup Restore menu spccevns cis sacsin deceives nbv ain avars dala slat caie Satin dept dea Nba dtaeesienieastanen oad 34 Calibrate Cleaning menu aac astasenronesvoreiicr darsaimaadbenerntoh ee Ge Nanaia aaa ne MeN HERNAN 34 USB Firmware Upgrade menu csi zostaiaainon aierudovan eda gorenseataanedsinaddammnatncd sbedbonmeneWeunbnntsi 35 SEmi CE MENU yah ites alice o E ie heeds E E EEA EE 35 3 Software for Windows sirsiosirsi rins rrna N S ar E 37 Supported operating systems and printer drivers for Windows ccsccceceesceeeeeeeeteseeeeesenseeeeaes 38 Select the correct printer driver for Windows aii ixcxicqerseaeancedeeevsedciandapaasSvaccavecnsdansreseemuavenoneenans 38 HP Universal Print Driver UPD cccccsseseeeececceeeeseeeesaeeeseceeeeceseeeseessanesseneeeeseees 40 UPD installation modes 1s cack assicesdevencadavnaanntpiasureenes pepseiqusitieteenigsagepieametmeind 40 Change print job settings for Windows lt i rina ccaneenndrinnirdeneed ana raninietinlen or ear ern aap emnnnivioren 4 Priority print settings for Windows i civ sovicraritielnvaidncaielicordolinteastisanladipontadieneuaesivdeadwncniions 41 Change the settings for all print jobs until the software program is closed cesee 41 Change the default settings for all print jobs cccccseeceesceeceeneeeeeseeneeee
119. in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few p g p g p g minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured E NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging ENWW Manage print cartridges 101 Replacement instructions Replace the print cartridge The product uses four colors and has a different pri
120. indows browsers only Job storage Use the job storage features to manage print jobs By using job storage you activate printing while you are at the shared product eliminating lost print jobs that are then reprinted Chapter 1 Product basics ENWW Accessibility features The product includes several features that aid you with accessibility issues e Online user guide that is compatible with text screen readers e All doors and covers can be opened by using one hand e Paper can be loaded in Tray 1 by using one hand ENWW Accessibility features Product views Product front view Output bin extension Standard output bin Duplex reverse guide select models only USB port on the control panel for walk up printing and hardware integration pocket for installing accessories select models only Control panel Right door access for clearing jams Tray 1 pull the handle to open the tray 10 Power button illuminates when turned on Lower right door access for clearing jams included with HP LaserJet Enterprise 500 color M55 1xh Tray 2 11 Optional Tray 3 included with HP LaserJet Enterprise 500 color M551xh 12 Front door access to print cartridges and toner collection unit 6 Chapter 1 Product basics ENWW Product back view Slot for a cable type security lock Interface ports Power connection USB port for a third party device Hi Speed USB 2 0 printin
121. inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions ENWW This HP product does not contain added mercury This HP product contains a battery that might require special handling at end oflife The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Enterprise 500 color M551 Type Carbon monofluoride lithium Weight 1 5g Location On formatter board User removable X yh St Sea EA For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Environmental product stewardship program 241 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection a
122. inued First level Second level Third level RTT Min RTT Max RTT Average Fourth level Fifth level Values Default 0000 Default 0000 Default 0000 Ping In Progress Refresh Yes No Yes No Link Speed Auto 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000T Full ENWW Administration menu 31 Troubleshooting menu In the following table asterisks indicate the factory default setting Table 2 16 Troubleshooting menu First level Second level Third level Fourth level Values Exit Troubleshooting NOTE This item only displays if you are backing out of the Troubleshooting menu NOTE The product shuts down and restarts when this menu item is selected Print Event Log View Event Log Print Paper Path Page Print Quality Pages Print PQ Troubleshooting Pages Print Diagnostic Page Color Band Test Print Test Page Copies Range 1 30 Default 1 Diagnostic Tests Disable Cartridge Check Paper Path Sensors Start Test Paper Path Test Print Test Page Print Source Tray Select from a list of the available trays Manual Sensor Test Test Duplex Path Off On Number of Copies Range 1 500 Default 1 Select from a list of the product sensors 32 Manual Tray Bin Sensor Test Chapter 2 Control panel menus Select from a list of the product sensors ENWW Table 2 16 Troubleshooting menu continued Fi
123. ion instructions appear on the control panel to direct you to the location of jammed paper and how to clear it 2 NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Output bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500 sheet paper and heavy media tray Tray 3 5 Tray 2 pickup area 6 Fuser area ENWW Clear jams 191 Clear jams in the output bin area 1 If paper is visible from the output bin grasp the leading edge and remove it 2 If jammed paper is visible in the duplex output area gently pull it to remove it 192 Chapter 11 Solve problems ENWW Clear jams in Tray 1 1 If jammed paper is visible in Tray 1 clear the jam by gently pulling the paper straight out Touch the OK button to clear the message 2 If you cannot remove the paper or if no jammed paper is visible in Tray 1 close Tray 1 and open the right door 3 If paper is visible inside the right door gently pull the trailing edge to remove it ENWW Clear jams 193 4 Gently pull the paper out of the pick up area 5 Close the right door 194 Chapter 11 Solve problems ENWW Clear jams in Tray 2 CAUTION Opening a tray when paper is jammed can cause the paper to tear and leave pieces of p g y pap pap p paper in the tray which might cause another jam Be sure to clear jams before opening the tray 1 Open Tray 2 and m
124. ist of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and click the OK button Change the paper type setting for Mac 1 2 3 On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button 204 Chapter 11 Solve problems ENWW 4 Open the Finishing menu 5 Select a type from the Media type drop down list 6 Click the Print button Adjust color settings in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Select a color theme from the Color Themes drop down list a es Advanced Printing Shortcuts Paper Quaity Effects Finishing Job Storage Color Services Color Options Automatic Manual Settings Print in Grayscale wy HP EasyColor Default sRGB Photo sRGB Photo Ad Vivid RGB None About Hep ox L Apy e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this the
125. ists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge as well as other useful information 1 2 ENWW At the control panel press the Home 3 button Open the following menus e Administration e Reports e Configuration Status Pages Use the down arrow button to highlight the Supplies Status Page item and then press the OK button to select it Use the up arrow button A to highlight the Print item and then press the OK button Solve problems with supplies 109 Interpret control panel messages for supplies The following table contains important information about supplies status messages 10 XX YY Supply memory error Description The product cannot read or write to at least one print cartridge memory chip or a memory chip is missing from a print cartridge Memory chip memory errors o YY 00 XX 00 XX 01 XX 02 XX 03 Black Cyan Magenta Yellow Memory chip missing errors o o YY 10 XX 00 XX 01 XX 02 XX 03 Black Cyan Magenta Yellow Recommended action Reinstall the print cartridge or install a new print cartridge Black cartridge low Description The print cartridge is nearing the estimated end of its useful life Recommended action The product indicates when the print cartridge level is low The actual print cartridge life remaining can vary Consider having a replace
126. it inarin kiia eE asea KE E E EEE ERES 11 Control panel MENYS sppr nna a A aa E E EE A 12 Sigm MIMERU kerensa aa EE E E E EEE EEEE 12 Retrieve Job From USB menu sevsnictnsseata vausiivewhalenlla tout ishibividlnsi isch bai ghibiald dace nse Vande tabieiedadieineiesloiiplvs 12 Retrieve Job From Device Memory mMenu cccesccccessseeeeesseeeeseseecesaeeeeessaeecesseeeeeseseesusaeeeeenaaeees 13 Supplies Meni srsonsie r R a a a aa oe aS 14 Trays MENU stedetes sez sajeaatevnssei cestceraclremsicnceaidluewele E e EE EA E AEA E E ATT 16 Administration menu eener e aa e aaa N E EA RE E RE EEE RANEA 17 Reporis MENU sineseieserie orner E EEE EAE AE E E E RE 17 General Settings menu s n sssssssenesesseeetesseetttssrerettsssserttsersttrsnssrttrersrrrttreneereene rrene 17 Retrieve From USB Settings menu ceeeeeceeeneeeceeeeeeeeeeeeeeeececceeeeaeeeaaaeaaaeeeeeeeeeeeeeees 22 General Print Settings menu jancicardpatevactning id spnie neve Ganeineenenmninrmamuntounreleh 22 Default Print Options menu x aiea suede wcssmisdielpnesialatehic vnsinelnelidncneaselincasclacanvistian Sisaticeaniiorvadesiens 23 Display Settings MIEN sori rerien E Ae a EA ANA RANER eh 25 Manage Supplies menu sacajeudoonpicsennsaninmitad amen muennenuiedemeinaen 26 Maindge Trays MENU sircerrioiarsniisiiinei eiee ri ai eiii i n Ei E 27 Network Settings MENU dacauish ence aranessncanenseinangniehixsaAlnnesiindteamiauendanantendbennssarnenntauamessie 28 Troubleshooting MENU seis
127. it page size with Windows Save 45 Page Setup 1 On the File menu in the software program click Print 146 Chapter 8 Print tasks ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select the Print document on option and then select a size from the drop down list ENWW a Print Printer ae Status Find Printer Type Where T Print to file Comment eA E manual duplex section For example type 1 3 5 12 or plsi pls2 pls3 p s3 Print what Docu ment i Zoom Scale to paper size No Scaling Print All pages in range z Pages per sheet ipase Advanced Pining Shortcuts Paper Quaity Efects Fishing Job Storage Resizing Options Actual size Print document on ae 7 Scale to fit of actual size 700 Watemarks none x First page only Aly Advanced Printing Shortcuts Paper Qualty Resizing Options Actual size Print document on Watermarks Iron z T First page only Japanese Postcard Double Japan Postcard Rotated Envelope 9 Envelope 10 Envelope Monarch Envelope B5 Ges A Envelope C6 1 Envelope DL 16K 197x273 mm 0K canecet oot Additional print tasks with Windows 147
128. itional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Paper use This product s manual automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled ENWW Environmental product stewardship program 239 properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it
129. ity might decrease Replace the print cartridge when the print quality becomes unacceptable Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable The actual print cartridge life can vary Once an HP print cartridge has reached the very low threshold the HP Premium Protection Warranty on that print cartridge has ended When choosing to continue printing past the very low threshold all print defects or print cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement Replace lt color gt cartridge Description This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold The product indicates when a supply level is at its estimated end of life The actual life remaining might be different than the estimation Have a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable After an HP supply has reached its approximated end of life the HP Premium Protection Warranty on that supply ends Recommended action Replace the specified color cartridge Or configure the product to continue printing by using the Manage
130. iv ENWW Restriction on Hazardous Substances statement Turkey ccccceceeeseeeeeeetteeeeeneeeees Restriction on Hazardous Substances statement Ukraine cccccceesssssssssssseeeeeeeeees ENWW XV xvi ENWW 1 Product basics e Product comparison e Environmental features e Accessibility features e Product views ENWW Product comparison Model HP LaserJet Enterprise 500 color M551n Part number CFO81A Features Performance e Prints up to 33 pages per minute ppm on Letter size paper and 32 ppm on A4 size paper Paper handling e 100 sheet multipurpose input tray Tray 1 e 500 sheet input tray Tray 2 e 250 sheet face down output bin Supported operating systems e Windows XP 32 bit and 64 bit e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Windows Server 2003 32 bit and 64 bit e Windows Server 2008 32 bit and 64 bit R2 64 bit e Mac OS Xv10 5 and v10 6 Connectivity e Hi Speed USB 2 0 port e HP Jetdirect embedded print server for connecting to a 10 100 Base TX network e Wireless accessory available Memory e 1 gigabyte GB of random access memory RAM Control panel display e Aline color Chapter 1 Product basics ENWW ENWW Model HP LaserJet Enterprise 500 color M551dn Part number CFO82A Features This model has the same features as HP LaserJet Enterprise 500 color M551n plus the
131. jammed inside the fuser gently pull it straight up to remove it callout 2 If the paper tears remove all paper fragments CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled Chapter 11 Solve problems ENWW 11 Close the jam access door and push the fuser completely into the product 12 Close the right door ENWW Clearjams 199 Clear jams in the optional 500 sheet paper and heavy media tray Tray 3 1 Open Tray 3 and make sure that the paper is stacked correctly Remove any damaged or jammed sheets of paper 2 Close Tray 3 200 Chapter 11 Solve problems ENWW Clear jams in the lower right door Tray 3 1 Open the lower right door 2 If paper is visible gently pull the jammed paper up or down to remove it 3 Close the lower right door ENWW Clear jams 201 Change jam recovery 202 This product provides jam recovery a feature that you can use to reprint jammed pages The following options are available e Auto The product attempts to reprint jammed pages when sufficient memory is available e Off The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost
132. k low signal quality or interference might be delaying print jobs 210 Chapter 11 Solve problems ENWW The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support lj500colorM551 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type ENWW The product does not print or it prints slowly 211 Solve walk up USB printing problems The Retrieve From USB Settings menu does not open when you insert the USB accessory The file does not print from the USB storage accessory The file that you want to print is not listed in the Open From USB menu The Retrieve From USB Settings menu does not open when you insert the USB accessory 1 You must enable this feature by using the control panel menus or the HP Embedded Web Server before it can be used To enable this feature by using the control panel menus access the Administration menu General Settings sub menu Retrieve From USB Settings sub menu and then select Enable To enable this feature by using the HP Embedded Web Server access the Print tab You might be using a US
133. l a print job with Windows e Basic print tasks with Windows e Use HP ePrint e Additional print tasks with Windows e Walk up USB printing ENWW 119 Cancel a print job with Windows 1 Press the stop button on the control panel 2 Press the down arrow to highlight the Cancel Current Job option and then press the OK button NOTE It can take some time for all printing to clear after you have canceled a print job 120 Chapter 8 Print tasks ENWW Basic print tasks with Windows The methods to open the print dialog from software programs can vary The procedures that follow include a typical method Some software programs do not have a File menu See the documentation for your software program to learn how to open the print dialog Open the printer driver with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Print TES Properties or Preferences button Find Printer Print to file Comment a E manual duplex Page range al Current Printer Name Status Type section For example type 1 3 5 12 or plsl pls2 p1s3 p8s3 Print what Document iz Zoom Print ai pages in range E Pages per sheet 1 page Scale to paper size No Scaling HEJ Options Cancel ENWW Basic print tasks with Windows 121 Get help for any printing option with Windows 1 Click the
134. lace toner collection unit Description The product indicates when a toner collection unit is at its estimated end of life The actual life remaining might be different than the estimation It is best to replace the toner collection unit within two weeks of the message to avoid overtilling and possible toner spill After a toner collection unit has reached its approximated end of life HP s premium Protection Warranty on that toner collection unit ends Recommended action Replace the toner collection unit If you wish to have the toner collection unit operate past its estimated capacity configure the product to continue printing by using the Manage Supplies menu This is not a recommended option because of the risk of overfilling the toner collection unit which could result in the need to service the product Replace toner collection unit 114 Description The product indicates when a toner collection unit is at its estimated end of life The actual life remaining might be different than the estimation It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill After a toner collection unit has Chapter 7 Print cartridges toner collection unit and other supplies ENWW reached its approximated end of life HP s premium Protection Warranty on that toner collection unit ends Recommended action Replace the toner collection unit If you wish to have the toner coll
135. le the default settings at any time and you do not have to re enable them when you install a new cartridge Z CAUTION Once an HP supply has reached Very Low the HP premium Protection Warranty on that supply has ended 1 At the control panel press the Home jj button 2 Open the following menus e Administration e Manage Supplies e Supply Settings e Black Cartridge or Color Cartridges e Very Low Settings 3 Use the arrow buttons to highlight your selection and then press the OK button to select it Select one of the following options E NOTE If you select the Stop or Prompt to continue option the product stops printing when it reaches the Very Low threshold When you replace the cartridge the product automatically resumes printing e Select the Stop option to set the product to stop printing until you replace the cartridge e Select the Prompt to continue option to set the product to stop printing and prompt you to replace the cartridge You can acknowledge the prompt and continue printing e Select the Continue option to set the product to alert you that the cartridge is very low but to continue printing 100 Chapter 7 Print cartridges toner collection unit and other supplies ENWW NOTE Using the Continue setting allows printing beyond Very Low and can result in unsatisfactory print quality Store and recycle supplies Recycle supplies To recycle a genuine HP print cartridge place the used cartridge
136. llowing procedures to print commonly used information pages 1 2 3 4 At the control panel press the Home fj button Open the following menus e Administration e Reports e Configuration Status Pages or Other Pages Use the down arrow button w to highlight a report and then press the OK button to select it Use the up arrow button A to highlight the Print item and then press the OK button Table 10 1 Reports menu First level Second level Description Configuration Status Pages Administration Menu Map Configuration Page Supplies Status Page Prints a map of the control panel menu layout The active settings for each menu are listed Shows the product settings and installed accessories Shows the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information HP provides approximations of the remaining life for the supplies as a customer convenience The actual remaining supply levels might be different than the approximations provided Usage Page File Directory Page Current Settings Page Shows a count of all paper sizes that have passed through the product lists whether they were simplex duplex monochrome or color and reports the page count Shows the file name and folder name for files that are stored in the product memory Shows the current settings of the product
137. log boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 2 On the File menu in the software program click Print Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Change the default settings for all print
138. lor _ Services with a single Printing shortcuts A printing shortcut is a collection of saved print settings that you can select ingle click Factory Defaults General Everyday Printing Envelopes Cardstock Heavy Labels o E X SS F Transparencies A m Save As Basic print tasks with Windows 125 6 7 126 Click the Save As button Type a name for the shortcut and click the OK button Chapter 8 Print tasks Printing Shortcuts Paper Qualty Effects Finishing Job Storage A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts Factory Defauts i General Everyday Printing 8 5 x 14inches oa Envelopes Cardstock Heavy A lt RI Name Please type a name for the new printing shortcut ENWW Improve print quality with Windows Select the page size with Windows 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a cust
139. ly and you can print more copies from the product control panel Permanently store a job on the product fey NOTE This option is available if the optional hard disk is installed in the product 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Job Storage tab In the Job Storage Mode area click the Stored Job option Make a permanently stored job private so that anyone who tries to print it must provide a PIN oy NOTE This option is available if the optional hard disk is installed in the product 1 2 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button 154 Chapter 8 Print tasks ENWW Click the Job Storage tab In the Job Storage Mode area click the Stored Job option or the Personal Job option In the Make Job Private area click the PIN to print option and enter a 4 digit personal identification number PIN E NOTE To print the job or to delete it you must provide the PIN at the product control panel Receive notification when someone prints a stored job NOTE Only the person who created the stored job receives notification You do not receive notification when someone prints a stored job that another person has created 1 2 3 4 5 On the File menu in the software program click Print Select the product
140. m the If job name exists drop down list e Select the Use Job Name 1 99 option to add a number to the end of the existing name e Select the Replace Existing File option to overwrite a job that already has that name Print special jobs with Windows Print business graphics or marketing material You can use this product to print marketing and sales material or other color documents on glossy paper To maximize the quality of this output you must do the following 1 Choose the appropriate paper See the following table 2 At the product control panel configure the paper tray for the correct paper type 3 Select the corresponding settings in the printer driver Supported glossy paper HP glossy paper product Product code Product size Control panel and print driver settings HP Laser Presentation Paper Q6541A Letter HP Presentation Soft Soft Gloss Gloss 120g HP Laser Presentation Paper Q2546A Letter HP Presentation Glossy Glossy 130g HP Laser Presentation Paper Q2552A A4 HP Presentation Glossy Glossy 130g HP Laser Professional Paper Q6542A A4 HP Presentation Soft Soft Gloss Gloss 120g HP Laser Brochure Paper Q6611A Q6610A Letter HP Color Laser Brochure Glossy Glossy 160g HP Laser Superior Paper Q6616A A4 HP Superior Glossy Glossy 160g HP Laser Photo Paper Glossy Q6607A Q6608A Letter HP Color Laser Photo Glossy 220g HP Laser Photo Paper Glossy Q6614A A4 HP Color Laser Photo Gloss
141. maintain ENWW 11 Solve problems ENWW Self hel Solve general problems checklist Restore factory settings Interpret control panel messages Paper feeds incorrectly or becomes jammed Clear jams Paper does not feed automatically Improve print quality The product does not print or it prints slowly Solve walk up USB printing problems Solve connectivity problems Solve product software problems with Windows Solve product software problems with Mac 183 Self help In addition to the information in this guide other sources are available that provide helpful information Printable poster for using the product This poster is available on the product CD It prints on four full color pages that you control panel can post near the product It contains information on using the buttons and other features available on the product control panel Quick Reference Topics Several Quick Reference Topics for this product are available at this website www hp com support j500colorM551 You can print these topics and keep them near the product They are a handy reference for procedures that you perform frequently Control panel help The control panel has builtin help that guides you through several tasks such as replacing print cartridges and clearing jams 184 Chapter 11 Solve problems ENWW Solve general problems checklist Follow these steps when trying to solve a problem with the product 1
142. me when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None ENWW Improve print quality 205 Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings i Advanced Printing Shortcuts Paper Quaity Effects Finishing Job Storage Color Services Color Themes RGB color Deut pRa z ra oe ee ok _ cancel Aen 5 Click the Print in Grayscale option to print a color document in black and white Use this option to print color documents for photoco
143. memory chip is damaged or missing 2 Examine the surface of the green imaging drum on the top of the print cartridge Z CAUTION Do not touch the green roller imaging drum on the top of the cartridge Fingerprints on the imaging drum can cause print quality problems Ta 3 If you see any scratches fingerprints or other damage on the imaging drum replace the print cartridge 4 If the imaging drum does not appear to be damaged reinstall the print cartridge Print a few pages to see if the problem has resolved 108 Chapter 7 Print cartridges toner collection unit and other supplies ENWW Repeating defects If defects repeat at regular intervals on the page use a ruler and the table below to identify the cause of the defect Place the top of the ruler at the first defect The marking that is beside the next occurrence of the defect indicates which component needs to be replaced Distance between defects Product components that cause the defect 27 mm Print cartridge primary charging roller 32 mm Print cartridge developer roller 44 mm Print engine primary transfer roller 49 mm Print cartridge replenishing supply roller 50 mm Print engine secondary transfer roller 76 mm Print cartridge OPC 77 mm Fuser fuser film 78 mm Fuser pressure roller Print the Supplies Status page The Print Supplies Status page indicates the estimated life remaining in print cartridges It also l
144. ment cartridge available to install when the print quality is no longer acceptable The print cartridge does not need to be replaced now 110 Chapter 7 Print cartridges toner collection unit and other supplies ENWW Black cartridge very low Description The print cartridge is at the estimated end of its useful life Print quality might decrease Replace the print cartridge when the print quality becomes unacceptable Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable The actual print cartridge life can vary Once an HP print cartridge has reached the very low threshold the HP Premium Protection Warranty on that print cartridge has ended When choosing to continue printing past the very low threshold all print defects or print cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement Cyan cartridge low Description The print cartridge is nearing the estimated end of its useful life Recommended action The product indicates when the print cartridge level is low The actual print cartridge life remaining can vary Consider having a replacement cartridge available to install when the print quality is no longer acceptable The print cartridge does not need to be replaced now
145. ms cccsecceeeeeseeeeeteeeeeseeeenaes 51 Change print job settings for MOE ans iencennartircnddivncgustacnat dears tlagunshemsauanacansnendtacmmenaiars 52 Priority print settings for Mac 74255 espaniedsanaveutauareninineniennmanri maura mations 52 Change the settings for all print jobs until the software program is closed 52 Change the default settings for all print jobs cccccesccceeeesteeeeeeeteeeeeeaes 52 Change the product configuration settings ccccccesseeeeeeseeeeeteeeeeenseeeeeses 52 Software for Mac computers sverscasieacerdarecarianaeainenadacavdaornchina tacninavatuastadpedfonnabing wallets 53 HP Printer Utility for Mac lt cisetsastectabateatomardshees telne qanmstuond sxoshinoibeeinawdugusstecinians 53 Open the HP Printer Utility yacasayancorsnmaraisaneneuestnnawenaleneaubents 53 HP Printer Utility features ccccccscceesesseeeeeseeeeeeeneeeeestseeeensaaes 53 Supported utilities for IGG sasaccneactsatnaradaccuehPoncaass donned baandagancptenanecancmncaas arcoaudnntachaee 54 vi ENWW HP Embedded Web Server c cccccccseseesccceccuseseeccceaeausesescceeusaueesceceeaueness 54 IFIP GEFEN scasedadcctubaunnausiuniuasin acer ansdunauaie a ahem i 54 PID PUI a seta ws gaon ative a O a EO 54 Basic print tasks with Mac gs asresstacs ccnp nce oi esvesacentn aco navbar liner beesondweateoimatvarnertadreecinbniwiunbpumexaaso ein 55 Cancel a print job with a Mac pincat cnc diec
146. mum stack height 56 mm 2 2 in Labels Maximum 0 102 mm 0 004 in thick Maximum stack height 56 mm 2 2 in Transparencies Minimum 0 102 mm 0 004 in thick Maximum stack height 56 mm 2 2 in Glossy paper Range Maximum stack height 56 mm 2 2 in 105 g m 28 Ib bond to 220 g m 58 Ib bond Output bin Paper Up to 300 sheets of 75 g m 20 b bond ENWW Tray and bin capacity 81 Load paper trays Load Tray 1 1 Open Tray 1 2 Slide out the tray extension 3 Fold out the tray extension to support the paper and set the side guides to the correct width 82 Chapter 6 Paper and print media ENWW 4 Load paper in the tray face down and the short top edge going into the product first 5 Make sure the stack fits under the tabs on the guides and does not exceed the tray tull indicators 6 Adjust the side guides so that they lightly touch the paper stack but do not bend it ENWW Load paper trays 83 Print envelopes If your software does not automatically format an envelope specify Landscape for page orientation in your software program or printer driver Use the following guidelines to set margins for return and destination addresses on Commercial 10 or DL envelopes Address type Left margin Top margin Return 15 mm 0 6 in 15 mm 0 6 in Destination 102 mm 4 in 51 mm 2 in For envelopes of other sizes adjust the margin settings accordingly Load Tray 2 This tray holds up to 500 sheets of 75
147. n Change the settings that you want on the various menus On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 7 e D From the Apple menu click the System Preferences menu and then click the Print amp Fax icon Select the product in the left side of the window Click the Options amp Supplies button Click the Driver tab Configure the installed options 52 Chapter 4 Use the product with Mac ENWW Software for Mac computers HP Printer Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver You can use the HP Utility when the product uses a universal serial bus USB cable or is connected to a TCP IP based network Open the HP Printer Utility A From the dock click HP Utility or From Applications open the Hewlett Packard folder and then click HP Utility HP Printer Utility features The HP Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages At the top of any page click the HP Support link to access technical assistance online supplies ordering online registration and recycling and return information Menu
148. n download the printer driver from the Internet and install it by using the Windows Add Printer Wizard The product supports the following Windows printer drivers HP PCL 6 this is the default printer driver installed from the in box software CD HP PCL 6 Universal Print Driver HP UPD PCL 6 HP postscript emulation Universal Print Driver HP UPD PS HP PCL 5 Universal Print Driver HP UPD PCL 5 The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver By NOTE For more information about the UPD see www hp com go upd Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language The following printer drivers are available at www hp com go Ii500colorM55 1_ software 38 Chapter 3 Software for Windows ENWW ENWW HP PCL 6 driver Provided as the default driver on the in box software CD This driver is automatically installed unless you download a different one from the Internet Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and cust
149. n needs or for postscript flash font support HP UPD PCL 5 HP UPD PCL 6 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Download additional printer drivers from this Web site www hp com go 500colorM551_ software Improve print quality 209 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o If the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indi
150. nced Color Management _ Security Device Settings About t HP LaserJet 500 color M551 PCL6 Device Settings Form To Tray Assignment Printer auto select Letter Manual Feed in Tray 1 Letter Tray 1 Letter Tray 2 Letter 3 8 Font Substitution Table External Fonts Installable Options Automatic Configuration Off x Tray 3 Not Installed Update Now Duplex Unit for 2 Sided P Allow Manual Duplexing Printer Memory 256 MB Printer Hard Disk Installed Job Storage Enabled Job Separator Disabled Mopier Mode Enabled Cae ENWW Remove the printer driver from Windows 2 NOTE You can also remove the printer driver by running the printer driver install from the CD and choosing the uninstall option NOTE These steps can vary depending on your personal settings Windows XP 1 Click Start Control Panel and then Add or Remove Programs 2 Find and select the product from the list 3 Click the Change Remove button to remove the software Windows Vista 1 Click Start Control Panel and then under the Programs heading click Uninstall a program 2 Find and select the product from the list 3 Select the Uninstall Change option Windows 7 1 Click Start Control Panel and then under the Programs heading click Uninstall a program 2 Find and select the product from the list 3 Select the Uninstall option ENWW Remove the printer driver
151. nd recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets 242 Appendix D Regulatory information ENWW
152. nes or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and small details are important Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast This setting is best for documents and grayscale viewgraphs 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black Chapter 9 Color ENWW Use HP EasyColor ENWW If you are using the HP PCL 6 printer driver for Windows the HP EasyColor technology automatically improves mixed content documents that are printed from Microsoft Office programs This technology scans documents and automatically adjusts photographic images in JPEG or PNG format HP EasyColor technology enhances the entire image at one time rather than dividing it into several pieces which results in improved color consistency sharper details and faster printing If you are using the HP Postscript printer driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option Bring
153. ng Table 2 13 Manage Trays menu First level Values Use Requested Tray Exclusively First Manually Feed Prompt Always Unless loaded Size Type Prompt Display Do not display Use Another Tray Enabled Disabled Alternative Letterhead Mode Disabled Enabled Blank Pages Auto Yes Override A4 Letter Yes No ENW W Administration menu 27 Network Settings menu In the following table asterisks indicate the factory default setting Table 2 14 Network Settings menu First level I O Timeout Values Range 5 300 sec Default 15 Jetdirect Menu See the table that follows for details Table 2 15 Jetdirect Menu First level Second level Third level Fourth level Values Information Print Sec Report TCP IP Enable Yes No On Off Host Name IPv4 Settings Config Method Use the arrow buttons to edit the host name NPIXXXXXX Bootp DHCP Auto IP Manual Manual Settings IP Address NOTE This menu is available only if you select the Manual option under the Config Method menu Subnet Mask Default Gateway Enter the address Enter the address Enter the address Default IP Auto IP Legacy DHCP Release Yes No 28 Chapter 2 Control panel menus ENWW Table 2 15 Jetdirect Menu continued First level Second level Third level Fourth level Fifth level Values DHCP Renew Yes No Primary DNS
154. ng an existing password you must first type the existing password in the Old Password field 6 Click the Apply button Make note of the password and store it in a safe place Encryption support HP High Performance Secure Hard Disks for models with an encrypted hard disk HP LaserJet Enterprise 500 color M55 1xh includes an HP High Performance Secure Hard Disk The hard disk provides hardware based encryption so you can securely store sensitive data without impacting product performance This hard disk uses the latest Advanced Encryption Standard AES and has versatile time saving features and robust functionality Use the Security menu in the HP Embedded Web Server to configure the disk 176 Chapter 10 Manage and maintain ENWW For more information about the encrypted hard disk see the HP High Performance Secure Hard Disk Setup Guide 1 Go to www hp com support 2 Type Secure Hard Disk into the search box and press Enter 3 Click the HP Secure High Performance Hard Disk Drive link 4 Click the Manuals link Erase Job Data There are several methods to protect data stored on the product hard drives One solution is to purchase a product with an HP High Performance Secure Hard Disk With an HP High Performance Secure Hard Disk the data on the drive is not accessible if it is erased from the product Use the Erase Job Data feature in the HP Embedded Web Server EWS to securely erase print jobs from the hard drive Erase Job Dat
155. ng trays on page 90 for information about the correct way to load paper Manually print on both sides with Windows Ey NOTE This information applies only to products that do not have an automatic duplexer 1 On the File menu in the software program click Print 2 Select the product and then click the Print 2 Properties or Preferences button Printer Find Printer Print to File E Manual duplex section For example type 1 3 5 12 or plsi ps2 p1s3 p8s3 Print what Document Zoom Print All pages in range z Pages per sheet a page i Scale to paper size No Scaling i m c 3 Click the Finishing tab Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Color _ Services Document Options E Print on both sides manually Fip pages up Pages per sheet 1 page per sheet X Print page borders naa Orientation Portrait Landscape Rotate by 180 degrees ca Aon ENWW Basic print tasks with Windows 129 4 Select the Print on both sides manually check box Click the OK button to print the Alves Piring Stotas Paper Quaiy Bea Fret Jb Serge Color See first side of the job Document Optone V Print on both sides manually Right then Down Portrait 5 Landscape El Rotate by 180 degrees
156. ngs 59 configurations models 2 configuring IP address 65 connection USB with Mac 48 USB with Windows 62 connectivity solving problems 214 control panel Administration menu 17 Backup Restore menu 34 buttons 10 Calibrate Cleaning menu 34 cleaning page printing 181 Display Settings menu 25 General Settings menu 17 help 11 lights 10 locating 6 Manage Supplies menu 26 Manage Trays menu 27 messages types of 188 Network Settings menu 28 Print Options menu 23 Print Settings menu 22 Reports menu 17 security 178 Service menu 35 settings 41 52 Supplies menu 14 Trays menu 16 Index 249 Troubleshooting menu 32 USB Firmware Upgrade menu 35 control panel menus Retrieve From USB Settings 22 retrieve job from device memory 13 Retrieve Job From USB 12 Signin 12 controlling print jobs 95 conventions document iii copies changing number of Windows 122 counterfeit supplies 101 cover pages printing Mac 56 printing on different paper Windows 144 covers locating 6 custom print settings Windows 122 custom size paper settings Macintosh 55 customer support online 234 D Data light locating 10 default gateway setting 68 defects repeating 109 deleting stored jobs 153 device status Macintosh Services tab 59 Display Settings menu control panel 25 disposal end of life 241 document conventions iii double sided printing paper loading orientation 90 double sided printing duplexing Mac 57 turning on Mac
157. nln iE i 202 Paper does not feed automatically ics cicadsecsececss csanssavenszenesdevizandneteesenieracetavavaera taserauvenernenuely 203 Improve print gual nenian a a aoe E S 204 Use the correct paper type setting in the printer driver c cccccceesseceeeeetteeeeeesneeees 204 Change the paper type setting for Windows cceesseeeeeteeeeeteeeeeeteeeaes 204 Change the paper type setting for Mac cccesccecseseeeeseteeeeseteeeeseseeeesaaees 204 Adjust color settings in the printer driver y ci uicisnsivaniravsinvnsinniansneaneveinenieenieeniecanelinentie 205 Change the color theme for a print job cccecceceesseceeenteeeeeeeneeeeeseteeeees 205 Change the color options acenuitnracnmadieniaentenmrarnmnemnanemrie 206 Use paper that meets HP specifications cccsssccceesseeeesesnseeeeeeeeeeetseeensteeeeeseseees 206 Printa cleaning page enaissi oriei oiii EN E Eiai api En E ea TE EEE N 207 Calibrate the product to align colors syiscindyausiiaviretveasaivdadaniena Minawaniewernapaeonae 207 Check the print cartridges iss Saneseeinievs vio wehbe ast wrt tied acdaicves acne ep kaa adimsietielneaeladbe ewes 208 Use the printer driver that best meets your printing needs ccccccceeeeeeeeestteeeeenseees 208 The product does not print or it prints slowly savcssiinsesscagonevereavtvavsenonidyansaviunckorseacrerameennieeninee 210 The product does not print seer eieciinreycecsinnalini ban ill uhe Blau dueee Vla
158. not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a readme file You should contact HP support if you cannot find a Third Party License If the Third Party
159. nsfer Kit Limited Warranty Statement e Data stored on the print cartridge e End User License Agreement e OpenSSL e Customer self repair warranty service e Customer support ENWW 225 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise 500 color M551n M551dn M551xh One year on site warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product
160. nt cartridge for each color black K magenta M cyan C and yellow Y A CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric E NOTE Information about recycling used print cartridges is on the printcartridge box 1 Open the front door Make sure that the door is completely open 2 Grasp the handle of the used print cartridge and pull out to remove 3 Store the used print cartridge in a protective bag Information about recycling used print cartridges is on the print cartridge box 102 Chapter 7 Print cartridges toner collection unit and other supplies ENWW 4 Remove the new print cartridge from its protective bag 5 sain both sides of the print cartridge and distribute the toner by gently rocking the print cartridge 6 Remove the orange protective cover from the print cartridge rafal Avoid prolonged exposure to ight CAUTION Do not touch the green roller Doing so can damage the cartridge ENWW Replacement instructions 103 7 Align the print cartridge with its slot and insert the print cartridge until it clicks into place 8 Close the front door Replace the toner collection unit Replace the toner collection unit when the control panel prompts you fay NOTE The toner collection unit is designed for a single use Do not attempt to empty the toner collection unit and reuse it Doing so could lead
161. o enter this PIN number 58 Chapter 4 Use the product with Mac ENWW Set the color options with Mac Use the Color Options menu or the Color Quality Options menu to control how colors are interpreted and printed from software programs 1 On the File menu click the Print option Select the driver 2 3 Open the Color Options menu or the Color Quality Options menu 4 Open the Advanced menu or select the appropriate tab 5 Adjust the individual settings for text graphics and photographs Use the Services menu with Mac If the product is connected to a network use the Services menu to obtain product and supply status information 1 On the File menu click the Print option 2 Open the Services menu 3 To open the embedded Web server and perform a maintenance task do the following a Select the Device Maintenance tab b Select a task from the drop down list Click the Launch button 4 Togo to various support Web sites for this product do the following a Select the Services on the Web tab b Select an option from the menu c Click the Go button Solve problems with a Mac See Solve product software problems with Mac on page 218 ENWW Solve problems with a Mac 59 60 Chapter 4 Use the product with Mac ENWW 5 Connect the product with Windows e Printer sharing disclaimer e Connect with USB e Connect to a network with Windows ENWW 6l Printer sharing disclaimer HP does not support p
162. o less than half of the tray full indicators Tray or bin Paper type Specifications Quantity Tray 1 Paper Range Maximum stack height 10 mm 0 39 in 60 g m 16 lb bond to 220 g m 58 Ib bond Equivalent to 100 sheets of 75 g m 20 Ib bond Envelopes Less than 60 g m 16 Ib bond to Up to 10 envelopes 90 g m 24 Ib bond Labels Maximum 0 102 mm 0 004 in thick Maximum stack height 10 mm 0 39 in Transparencies Minimum 0 102 mm 0 004 in thick Maximum stack height 10 mm 0 39 in Up to 50 sheets Glossy paper Range Maximum stack height 10 mm 0 39 in 105 g m 28 Ib bond to 220 g m 58 Ib bond Up to 50 sheets Tray 2 Paper Range Equivalent to 500 sheets of 75 g m Labels Transparencies 60 g m 16 Ib bond to 220 g m 59 Ib bond Maximum 0 102 mm 0 004 in thick Minimum 0 102 mm 0 004 in thick 20 Ib bond Maximum stack height 56 mm 2 2 in For A5 A and 4x6 paper sizes and for paper printed in a landscape orientation the maximum stack height is 40 mm 1 57 in Maximum stack height 56 mm 2 2 in Maximum stack height 56 mm 2 2 in Glossy paper Range 105 g m 28 Ib bond to 220 g m 58 Ib bond Maximum stack height 30 mm 1 18 in 80 Chapter 6 Paper and print media ENWW Tray or bin Paper type Specifications Quantity Tray 3 Paper Range Equivalent to 500 sheets of 75 g m 20 Ib bond 60 g m 16 b bond to 220 g m 59 Ib bond Maxi
163. ob Name 1 99 5 O Co caret E e ENWW 2 Press the down arrow to highlight the Retrieve Job From Device Memory menu and then press the OK button 3 Press the down arrow to highlight your user name and then press the OK button 4 Press the down arrow to highlight a job name and then press the OK button The Print or Delete option is highlighted NOTE If you have stored more than one job on the product you have the option to print or delete all of them at the same time 5 Press the OK button to select the Print or Delete option Delete a stored job When you send a stored job the product overwrites any previous jobs with the same user and job name If a job is not already stored under the same user and job name and the product needs additional space the product might delete other stored jobs starting with the oldest You can change the number of jobs that can be stored from the Retrieve Job From Device Memory menu on the product control panel You can delete a job from the control panel from the HP Embedded Web Server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 Press the Home f button 2 Press the down arrow to highlight the Retrieve Job From Device Memory menu and then press the OK button 3 Press the down arrow to highlight a job name and then press the OK button 4 Press the down arrow to highlight the Del
164. ocuments for photocopying or faxing You can also use this option to print draft copies or to save color toner Click the OK button Manual color options Use manual color options to adjust the Neutral Grays Halftone and Edge Control options for text graphics and photographs ENWW Adjust color color settings 161 162 Table 9 1 Manual color options Setting description Edge Control The Edge Control setting determines the rendering of edges Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly Setting options Off turns off both trapping and adaptive halftoning Light sets trapping at a minimal level Adaptive halftoning is on Normal sets trapping at a medium level Adaptive halftoning is on Maximum is the most aggressive trapping setting Adaptive halftoning is on Halftone Halftone options affect color output clarity and resolution Neutral Grays The Neutral Grays setting determines the method for creating gray colors used in text graphics and photographs Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select this option when uniform and smooth area fills are important Detail is useful for text and graphics that require sharp distinctions among li
165. olor e Software programs e Printer drivers e Computer operating system e Monitors and monitor settings e Video cards and drivers e Operating environment humidity for example Keep the above factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors on your screen to your product is to print sRGB colors Sample book color matching The process for matching product output to preprinted sample books and standard color references is complex In general you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan magenta yellow and black These are usually referred to as process color sample books Some sample books are created from spot colors Spot colors are specially created colorants Many of these spot colors are outside of the range of the product Most spot color sample books have companion process sample books that provide CMYK approximations to the spot color Most process sample books will state which process standards were used to print the sample book In most cases they will be SWOP EURO or DIC To get optimal color matching to the process sample book select the corresponding ink emulation from the product menu If you cannot identify the process standard use SWOP ink emulation 164 Chapter9 Color ENWW Print color samples To use the color samples select the color sample that is the clos
166. om page size with Windows 1 2 3 4 5 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Custom button Type a name for the custom size specify the dimensions and click the OK button Select the paper type with Windows 1 ee ES e On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper and then click the paper type that you are using Select the paper tray with Windows 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a tray from the Paper source drop down list Select the print resolution 1 2 ENWW On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Basic print tasks with Windows 127 3 Click the Paper Quality tab 4 In the Print Quality area select the resolution from the first drop down list 128 Chapter 8 Print tasks ENWW Print on both sides duplex with Windows Ey NOTE See Paper orientation for loadi
167. om software programs that are based on PCL 5 HP UPD PCL 6 driver HP UPD PS driver Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Select the correct printer driver for Windows 39 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single driver that gives you instant access to virtually any HP LaserJet product from any location without downloading separate d
168. onding settings in the printer driver Supported tough paper ENWW HP paper name Product code Product size Control panel and print driver settings HP LaserJet Tough Paper Q1298A Letter HP Tough Paper HP LaserJet Tough Paper Q1298B A4 HP Tough Paper Additional print tasks with Windows 157 Walk up USB printing 158 This product features walk up USB printing so you can quickly print files without sending them from a computer The product accepts standard USB storage accessories in the USB port on the front of the product You can print the following types of files fey NOTE You must enable this feature by using the control panel menus or the HP Embedded Web Server before it can be used To enable this feature by using the control panel menus access the Administration menu General Settings sub menu Retrieve From USB Settings sub menu and then select Enable To enable this feature by using the HP Embedded Web Server access the Print tab e pdf e prn e pd e ps e cht Insert the USB storage accessory into the USB port on the front of the product NOTE You might need to remove the cover from the USB port NOTE Ifthe product does not recognize the USB accessory try using another type of USB accessory Because of differences in USB specifications the product does not recognize all types of USB accessories At the product control panel press the Home fay button Open the Retrieve Job From
169. or this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overtilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Paper feeds incorrectly or becomes jammed 189 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product 7 If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time 190 Chapter 11 Solve problems ENWW Clear jams Jam locations Use this illustration to identify locations of jams In addit
170. ore about updates Use HP Web Jetadmin 175 Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features IP Security IP Security IPsec is a set of protocols that control IP based network traffic to and from the product IPsec provides host to host authentication data integrity and encryption of network communications For products that are connected to the network and have an HP Jetdirect print server you can configure IPsec by using the Networking tab in the HP Embedded Web Server Secure the HP Embedded Web Server Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser Click the Security tab Open the General Security menu In the Username field type the name to associate with the password ow Se Type the password in the New Password box and then type it again in the Verify password box fey NOTE If you are changi
171. ork settings are incorrect ceeeeeee 215 Solve product software problems with Windows ccscccceeesceeeeeeceeeeeeeneeeceeneeeeeeeeteeeenteeeeeees 216 A printer driver for the product is not visible in the Printer folder csccessseeeereeeeees 216 An error message was displayed during the software installation cesseeeeesteeeeees 216 The product is in Ready mode but nothing prints cccccccccceeeseceeeeeteeeeeeeetteesentseees 216 Solve product software problems with Mac ccccsescceeeesteeeeeeenseeeeeeeeeecseeeeeeceenseesensnieeeeenses 218 The product name does not appear in the product list in the Print amp Fax list 0 218 The printer driver does not automatically set up the selected product in the Print amp Fax DEST ett eed ec AE E EE egal vain E ne nan taa 218 A print job was not sent to the product that you wanted scccesereeeeteeeeetreeenteeenaees 218 When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected iccussnanrns ane n in tee a 219 You are using a generic printer driver when using a USB connection s seeeeeeeeees 219 Appendix A Supplies and accessories c ccscccsscccsscccsscscsccsccccccsscccsscscssenssscnsssessesones 221 Order parts accessories and supplies isscosidinsdasierhivtarondudetaantashandactaasteia easesannenakeiaydaneDiunbenbteans 222 Part AMT SOS ioes deigi niani e
172. ort for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com go lj500colorM551_ software information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 234 Appendix B Service and support ENWW C Product specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 235 Physical specifications Table C 1 Product dimensions Product Height Depth Width Weight HP LaserJet Enterprise 500 color 389 mm 15 3 in 489 mm 19 3 in 514 mm 20 2 in 36 5 kg 80 5 b M551n HP LaserJet Enterprise 500 color 408 mm 16 1 in 489 mm 19 3 in 514 mm 20 2 in 37 kg 81 6 lb M551dn HP LaserJet Enterprise 500 color 575 mm 22 6 in 489 mm 19 3 in 514 mm 20 2 in 44 6 kg 98 3 Ib M55 1xh Table C 2 Product dimensions with all doors and trays fully opened Product Height Depth Width HP LaserJet Enterprise 500 color M551n 389 mm 15 3 in 804 mm 31 7 in 824 mm 32 4 in HP LaserJet Enterprise 500 color M551dn 408 mm 16 1 in 804 mm 31 7 in 824 mm 32 4 in HP LaserJet Enterprise 500 color M551xh 575 mm 22 6 in 804 mm 31 7 in 824 mm 32 4 in Power consumption electrical specifications and acoustic emissions See www hp com go l 500colorM551_regulatory for current inform
173. ostScript Printer Description PPD files included 53 power consumption 236 power connection locating 7 power switch locating 6 PPDs included 53 preprinted paper printing Windows 139 presets Mac 56 print cartridges checking for damage 108 Macintosh status 59 memory chips 229 non HP 101 part numbers 223 recycling 101 239 replacing 102 storage 101 warranty 227 print job canceling 55 print jobs storing permanent copies Windows 154 storing permanent private copies Windows 154 storing temporarily Windows 154 storing temporary copies Windows 154 print media loading in Tray 1 82 ENWW Print Options menu control panel 23 print quality improving 204 improving Windows 127 print server partnumber 223 Print Settings menu control panel 22 print tab HP Embedded Web Server 172 print tasks 119 printer drivers choosing 208 printer drivers Mac changing settings 52 settings 56 printer drivers Windows changing settings 41 settings 121 supported 38 printing canceling jobs 120 from USB storage accessories 158 settings Mac 56 settings Windows 121 stored jobs 152 printing from Tray 2 84 printing on both sides settings Windows 129 priority settings 41 52 private jobs storing permanently Windows 154 problem solving e mail alerts 53 messages types of 188 no response 210 slow response 211 product info 1 product specifications 235 proof and hold selecting Windows 153 protect stored
174. oth sides check box Click the OK button to print the job Advanced Pring Stotas apevGuaty ects Frisina eb Serge Cor Sevens Document Options E Fip pages up Booklet layout al Pages per sheet 1 page per sheet x Print page borders Page order Fight then Down Orientation Portrait Landscape F Rotate by 180 degrees Print multiple pages per sheet with Windows 1 On the File menu in the software program click Print Save AS Page Setup Jog Print Ctrl P 132 Chapter 8 Print tasks ENWW 2s Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW a Print Printer Name Properties Status Find Printer Type Where f E Print to file Comment eA E manual duplex Page range r ou e Current F Pages ns Type 7 ranges fron the a section For example type 1 3 5 12 or pis1 p152 p1s3 p8s3 Print what Document fl Zoom Print All pages in range z Pages per sheet a page Scale to paper size No Scaling I aii a Advanced Pirting Shortcuts PapecGualty fects Frisina Job Storage Document Options E Print on both sides Fip pages up Off ba ce eek Pint page borders Page order Rightthen Down Orientation Portrait
175. otndebnanadenotaneian mewbnanieinauanean 170 Open the HP Embedded Web Server by using a network connection 0 cccccceeeeeees 170 HP Embedded Web Server features cccccessscesseeeseeeeeeneeesseeeseaeeessaeeeeseesneeesnaees 171 Information ta buseni R a N re tts were 171 General tabore ireen E e E e a Y 171 Panta Den ai E E E E E tens 172 Troubleshooting tab isis iceoen aes aoa ees 173 SECU IY LGU seregei a i E a Nese aaa EE plu MiB iey 173 HP Web Services tab s ssssnssesssessseesseeesseessserstrssttrsstessresserssrersseessrerssee 173 Networking Tab istisini n a O A 173 Other links listones ie e e S 174 Use HP Web Jet iat sp carsahcetsnunc onarcen ceatpe acto eiiie iiig sope te EE E ra e SEE E eE 175 Product sec rity feat r s ecrini a a a EA E nes 176 Security statemenis aseene eoi i ea E E E EE EEEE e a EEE 176 ESTE N a E A A E EN 176 Secure the HP Embedded Web Server siiccsinaisaaaasrisurs amucnubaatemauiien 176 Encryption support HP High Performance Secure Hard Disks for models with an encrypted hard disk as ivssncsionadassaddconcndd biasahuwaqubsdalingtaehintptugageiencuns hilvcaihe puaniaimanrateadeges 176 Frase Joo Dalase rene nr ener ter re erry one e CRE erent eer ner earn 177 Erase J b Data Renmei a ean ne rem en eer nee et 177 Dataaected snider nanen eieren ae E E A EAE EE E 177 Sec re sored O05 seriis aia in PASTE ea Oe 178 Lock the control panel menus wssistue rene snebicheaaiuswmieleie
176. ource tray the paper size and the paper type 2 Send the job to the product If the tray needs to be configured the tray configuration message appears 3 Load the tray with the specified size and type of paper and then close the tray 4 When the size and type confirmation messages appear press the OK button to confirm the paper size and type Configure a tray from the control panel You can also configure the trays for size and type without a prompt from the product 1 Press the Home jy button 2 Open the Trays menu 3 Press the down arrow W to highlight the size or type setting for the desired tray and then press the OK button 94 Chapter 6 Paper and print media ENWW 4 Press the up arrow a or the down arrow to highlight the size or type If you select a custom size select the unit of measure and then set the X dimension and the Y dimension 5 Press the OK button to save your selection 6 Press the Home fj button to exit the menus Automatic overhead transparency sensing auto sense mode The automatic media type sensor functions only when that tray is configured to the Any Type setting Configuring a tray to any other type such as Bond or Glossy deactivates the media sensor in that tray The product can automatically classify paper types into one of two categories e Non transparency e Transparency For more control a specific type must be selected in the job or configured in a tray Auto sense settings
177. p Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 3 If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software 4 Replace the USB or network cable with a high quality cable A print job was not sent to the product that you wanted 1 Open the print queue and restart the print job 2 Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list 218 Chapter 11 Solve problems ENWW When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X v10 5 or v10 6 Hardware troubleshooting 1 Make sure that the product is turned on 2 Make sure that the USB cable is connected correctly 3 Make sure that you are using the appropriate High Speed USB cable 4 Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the computer 5 Check to see if more than two non powe
178. ported 156 graphical and text display control panel 10 graphics business printing 156 grayscale printing Windows 138 H hard disks encrypted 176 help printing options Windows 122 help control panel 11 HP Customer Care 234 HP Easy Color disabling 163 using 163 HP Embedded Web Server general configuration 171 HP Web Services 173 information pages 171 ENWW network settings 173 other links list 174 printtab 172 security settings 173 troubleshooting tools 173 HP Embedded Web Server EWS features 170 network connection 170 HP ePrint description 44 54 HP ePrint using 137 HP fraud Web site 101 HP Jetdirect print server models including 2 HP Printer Utility 53 HP tough paper 157 HP Universal Print Driver 40 HP Utility 53 HP Utility Mac 53 HP Web Jetadmin HP Web Services enabling 173 HP Web Services enabling 137 HP UX software 45 humidity requirements 236 44 175 l information pages HP Embedded Web Server 171 printing or viewing 168 installing product on wired networks Mac 49 product on wired networks Windows 65 software USB connections 62 software wired networks 66 interface ports locating 7 Internet Explorer versions supported HP Embedded Web Server 170 IP address configuring 65 IP Security 176 IPsec 176 IPv4 address 68 IPv6 address 69 ENWW J jams causes of 189 fuser 196 lower right door 201 output bin 192 recovery 202 right door 196 Tray 1 193 Tray2 195 Tray 3 2
179. ppears on the control panel follow the on screen instructions to resolve the issue If the product displays an Error or Attention message and no steps are shown to resolve the issue turn the product off then on Contact HP support if you continue to experience issues with the product For additional information on a variety of topics press the Help button on the control panel Chapter 11 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 3 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions Ue Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications f
180. ption for the type of paper you are using and click the OK button Brochure 131 175q 4 Photo Cover 176 220g ENWW Additional print tasks with Windows 143 Print the first or last page on different paper with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 144 Chapter 8 Print tasks Print Eim Find Printer Print to File E Manual duplex section For example type 1 3 5 12 or plsi pis2 p1s3 p8s3 Print what Document il Zoom Print All pages in range Pages per sheet I page a il Scale to paper size No Scaling na nis Ja Se Paper Options Paper sizes Letter Paper source Automatically Select Paper type Unspecified Print Qualty Special pages Covers Print pages on different paper Insert blank or preprinted sheets Chapter separator pages Settings ImageRE 3600 a ao ENWW 4 Inthe Special pages area click the Print pages on different paper option and Aveo Pirina Sods then click the Settings button Poper one me Letter Print Quality ImageREt 3600 5 In the Pages in docum
181. pying or faxing 6 Click the OK button Use paper that meets HP specifications Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Printed characters seem misformed e Printed pages are curled 206 Chapter 11 Solve problems ENWW Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Repeated marks occur on the printed pages Use the following procedure to print a cleaning page 1 At the product control panel press the Home fj button 2 Open the following menus e Device Maintenance e Calibrate Cleaning 3 Select the Print Cleaning Page item and pre
182. r 2 Control panel menus ENWW Table 2 7 General Settings menu continued First level Second level Third level Fourth level Values Shadows Cyan Density 5 to 5 Magenta Density Default 0 Yellow Density Black Density Restore Color Values Image Registration Adjust Tray lt X gt Print Test Page X1 Shift 5 00 mm to 5 00 mm Y1 Shift Default 0 X2 Shift Y2 Shift Auto Sense Behavior Tray 1 Sensing Fuser Kit Expanded sensing Transparency only Adjust Paper Types Select from a list of paper Print Mode Select from a list of print types that the product supports The available options are the same for each paper type modes Default Auto Sense Behavior Resistance Mode Normal Up Down Humidity Mode Pre Rotation Mode Fuser Temp Mode Normal High Off On Normal Up Down Paper Curl Mode Normal Reduced Optimize Normal Paper Standard Smooth ENWW Administration menu 19 Table 2 7 General Settings menu continued First level Second level Third level Fourth level Values Heavy Paper Envelope Control Standard Smooth Normal Alternate 1 Alternate 2 Environment Normal Low Temp Line Voltage Tray 1 Normal Low Voltage Normal Alternate Background Uniformity Control Tracking Control Normal Alternate 1 Alternate 2 Alternate 3 Normal Alternate 1 Alternate 2 Alternate 3
183. r 7 Print cartridges toner collection unit and other supplies ENWW Yellow cartridge low Description The print cartridge is nearing the estimated end of its useful life Recommended action The product indicates when the print cartridge level is low The actual print cartridge life remaining can vary Consider having a replacement cartridge available to install when the print quality is no longer acceptable The print cartridge does not need to be replaced now Yellow cartridge very low Description The print cartridge is at the estimated end of its useful life Print quality might decrease Replace the print cartridge when the print quality becomes unacceptable Recommended action To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable The actual print cartridge life can vary Once an HP print cartridge has reached the very low threshold the HP Premium Protection Warranty on that print cartridge has ended When choosing to continue printing past the very low threshold all print defects or print cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement ENWW Solve problems with supplies 117 118 Chapter 7 Print cartridges toner collection unit and other supplies ENWW 8 Print tasks e Cance
184. r more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint By Nore You might need to upgrade the product firmware to use AirPrint Go to www hp com qo lj500colorM551 firmware 54 Chapter 4 Use the product with Mac ENWW Basic print tasks with Mac Cancel a print job with a Mac If the print job is currently printing cancel it by pressing the Cancel button on the product control panel Ey NOTE Pressing the Cancel button clears the job that the product is currently processing If more than one process is running for example the product is printing a document while receiving a fax pressing the Cancel button clears the process that currently appears on the product control panel You can also cancel a print job from a software program or a print queue To stop the print job immediately remove the remaining print media from the product After printing stops use one of the following options Product control panel To cancel the print job press and release the Cancel button on the product control panel Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Change the paper size and type with Mac 1 SSS On the File menu in the software program click t
185. r tray or an error message on the display 7 Down arrow W button Navigates menus and text and decreases the values of numerical items in the display 8 Home fa button Returns to the top level menu 9 Back arrow button Navigates backward in nested menus 10 Stop Q button Halts the current job presents a choice to resume or cancel the current job clears paper from the product and clears any continuable errors that are associated with the halted job If the product is not printing a job pressing the Stop button pauses the product 11 Help button Provides detailed information about product messages or menus Chapter 2 Control panel menus ENWW Control panel help The product has a built in Help system that explains how to use each screen To open the Help system press the Help m button on the control panel For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by pressing the arrow buttons on the control panel For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen ENWW Control panel layout 11 Control panel menus To use all of the capabilities of this product a firmware upgrade might be required HP recommends that you periodically go to www hp com go 500colorM551_software to see if a new version of firmware is available 2 NOTE Print a config
186. rd the front of the product product Prepunched Portrait or landscape 1 or 2 sided printing Holes toward the back of the Not applicable product ENWW Load paper trays 93 Configure trays The product automatically prompts you to configure a tray for type and size in the following situations e When you load paper into the tray e When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print job s settings E NOTE The prompt does not appear if you are printing from Tray 1 and it is configured for the Any Size and Any Type settings In this situation if the print job does not specify a tray the product prints from Tray 1 even if the paper size and type settings in the print job do not match the paper loaded in Tray 1 Configure a tray when loading paper 1 Load paper in the tray Close the tray if you are using Tray 2 or 3 2 The tray configuration message appears 3 Do one of the following e Press the OK button to accept the size and type e To modify the tray size configuration press the down arrow to highlight the Modify option and then press the OK button a Press the down arrow W to highlight the correct size and then press the OK button b Press the down arrow to highlight the correct type and then press the OK button Configure a tray to match print job settings 1 In the software program specify the s
187. red USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer fay NOTE The iMac keyboard is a non powered USB hub You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic printer driver instead of the driver for this product 1 Delete the generic printer driver 2 Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you 3 If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box ENWW Solve product software problems with Mac 219 220 Chapter 11 Solve problems ENWW A Supplies and accessories e Order parts accessories and supplies e Part numbers ENWW 221 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using HP software Use the HP Embedded Web Server on page 170 222 Appendix A Supplies and accessories ENWW Part numbers Ordering information and availability might change during the life of the product Accessories Item
188. restriction from the Software LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdiction
189. ributed Print Services NDPS iPrint Table 5 2 Advanced Security features for network management Service name Description IPsec Firewall Provides network layer security on IPv4 and IPv networks A firewall provides simple control of IP traffic IPsec provides additional protection through authentication and encryption protocols Kerberos Allows you to exchange private information across an open network by assigning a unique key called a ticket to each user who logs on fo the network The ticket is then embedded in messages to identify the sender SNMP v3 Employs a user based security model for SNMP v3 which provides user authentication and data privacy through encryption SSL TLS Allows you to transmit private documents via the Internet and guarantee privacy and data integrity between the client and server applications IPsec batch configuration Provides network layer security through the simple control of IP traffic to and from the product This protocol provides the benefits of encryption and authentication and allows for multiple configurations Chapter 5 Connect the product with Windows ENWW Install the product on a wired network with Windows Configure the IP address 1 Connect the network cable to the product and to the network 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the produ
190. rint feature Networking tab Use the Networking tab to change network settings for the product when it is connected to an IP based network This tab does not appear if the product is connected to other types of networks ENWW Use the HP Embedded Web Server 173 Other Links list fey NOTE You can configure which items appear in the Other Links list by using the Edit Other Links menu on the General tab The following items are the default links Table 10 7 HP Embedded Web Server Other Links list Menu Description Product Support Connects to the support site for the product from which you can search for help regarding various topics HP Instant Support Connects you to the HP Web site to help you find solutions to product problems 174 Chapter 10 Manage and maintain ENWW Use HP Web Jetadmin ENWW HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP devices including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn m
191. rivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd UPD installation modes 40 Traditional mode e Use this mode if you are installing the driver from a CD for a single computer e When installed from the CD that comes with the product UPD operates like traditional printer drivers It operates with a specific product e Ifyou use this mode you must install UPD separately for each computer and for each product Dynamic mode e To use this mode download UPD from the Internet See www hp com go upd e Dynamic mode allows you to use a single driver installation so you can discover and print to HP products in any location e Use this mode if you are installing UPD for a workgroup Chapter 3 Software for Windows ENWW Change print job settings for Windows Priority print settings for Windows Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dia
192. rotocols ENWW For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Embedded Print Server Administrator s Guide The guide comes with products in which an HP Jetdirect embedded print server is installed Table 5 1 Supported network protocols Network type Supported protocols TCP IP IPv4 and IPv6 networks Bonjour mDNS Simple Network Management Protocol SNMP v1 v2 and v3 Hyper Text Transfer Protocol HTTP Secure HTTP HTTPS File Transfer Protocol FTP Port 9100 Line printer daemon LPD Intenet Printing Protocol IPP Secure IPP Web Services Dynamic Discovery WS Discovery IPsec Firewall TCP IP IPv4 networks only Auto IP Service Location Protocol SLP Trivial File Transfer Protocol TFTP Telnet Internet Group Management Protocol IGMP v2 Bootstrap Protocol BOOTP DHCP Windows Internet Name Service WINS IP Direct Mode WS Print Connect to a network with Windows 63 64 Table 5 1 Supported network protocols continued Network type Supported protocols TCP IP IPv networks only e Dynamic Host Configuration Protocol DHCP v6 e Multicast Listener Discovery Protocol MLD v1 e Internet Control Message Protocol ICMP v6 Other supported network protocols e Internetwork Packet Exchange Sequenced Packet Exchange IPX SPX e AppleTalk e NetWare Directory Services NDS e Bindery e Novell Dist
193. rpret control panel messages ci ussite suiecbivincansdulaialusineavesdti ails nahin telsichin litigate nc nishteiobeuatelineins 188 Control panel message types cg vevicccvishoscaavswansninsenadaxsacedenteassracenccnseciasnarecenesanctngenead 188 Control panel messages vz enicsonrnanivdviehnnisnnoheubsender denon am meanheeneshoee 188 Paper feeds incorrectly or becomes jammed ccescceseeeeeseeeenseseneeeeseeeeeaeeetaeeeneeteneeetnneeeeaeees 189 The product does not pick up paper sjuciseuisi conssicsvenisavnesnnstausWesacavevectadeaenusternic 189 The product picks up multiple sheets of paper cccccceescceeeeeceeeeeeeeeeeeseeeenteeeeeees 189 PrEVENt PAPEL AIMS asscensnsvsinsnnenes iareedouuipen sede densnslnenedbeieyeueindnnhastyliuleshoaebastubdenereedebes 189 Clear aMSN E E EE E T 191 Jamil oci ONS nee a E E E camer aterecererer Te 191 Clear jams in the output bin area xii sess uvesienciian nese netuavansvieuieielun uate vesuavennnieseinceendiniiises 192 Clear jams in WAY Masamasnenionien ionian nri ee i aen nei RaT 193 Clear jams in Tray 2 yscuciinacnanien e a E E N ENE 195 Clear jams in th fight door sssi cus iee lat vac acca Ue eu lee ee e 196 Clear jams in the optional 500 sheet paper and heavy media tray Tray 3 00 200 Clear jams in the lower tight door Tray 3 3 lt ionansnidspncveesareadnereetantaeradeprernenmiracnen 201 Change jam TEAMS IY stacaaisnsinstinliciee vais bdr bbe net steph bv wise wns
194. rst level Second level Third level Fourth level Values Component Test Select from a list of available components Repeat Off On Print Stop Test Retrieve Diagnostic Export to USB Data Diagnostic Files Device Data File Debug Information File Include Crash Dumps Off On Cleanup Debug Info Off On Generate Debug Data ENWW Troubleshooting menu 33 Device Maintenance menu Backup Restore menu A CAUTION Data backup and restoration is the responsibility of the customer administrator of the product Service personnel should not back up or restore customer data under any circumstances In the following table asterisks indicate the factory default setting Table 2 17 Backup Restore menu First level Second level Third level Values Backup Data Scheduled Backups Enable Scheduling Disabled Enabled Backup Time Default current time Days Between Backups Default 1 Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file Calibrate Cleaning menu In the following table asterisks indicate the factory default setting Table 2 18 Calibrate Cleaning menu First level Second level Values Cleaning Settings Auto Cleaning Off On Cleaning Interval Select from a list of cleaning intervals Auto Cleaning Size Letter A4 Print Cleaning Page Clean Laser Glass Quick Calibration Full Calibration Delay Calibration at Wake Power
195. rtcuts APA ps p p fey NOTE Notes provide important information to explain a concept or to complete a task Z CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product Z WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Product Basics ea icidssss ses cnsnaciwcscnccsesecseswcoassces veonesinonis coanelth naas saawenaits erase etdedaiiiedennesendeiennewensdise 1 Pie Kerolin ore IiE oli sas cxrsenanpvereracmsouceninenbensemesn tavin A 2 Environmental PEC lt scinceisiykanetetin aes eile iatnda iw ioo dele iste eel Shalem hasielonelale dtd evbae taalde diddoba 4 Accessibility fedt re Sass ccs cc haien a e ae ra Ear EE wibaseraayasee eT E EEEE GE ini 5 Produch views sorcerien eei a a aah eee E E E ean 6 Product front VieW vastness anea aa aa KE Ae E E Nk 6 Produet B ck Vie W minerne sana ccsevenetusenaress weptednnren ator aaninca araianeuneeeaMenaetornede 7 Interface porsine a E E NEES 7 Serial number and model number location cccccceeeeseeeeeeneeeeeeeeneeeeeseeeeeeseeneeeeneaaes 8 2 Coniveal panel Wiens asics wsicsucassccacssGatsssndaseccspeniennaiene ke eee aida nieces 9 Contolkpanel layo t 45 ccrnavucadpesaveidiuinlavannnannasacudaeeenie pasnandnenesaerlenaniie aie arden 10 Controlpanel help sens
196. s do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense All Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA 2009 Hewlett Packard Development Company L P Rev 04 09 End User License Agreement 231 OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITN
197. s nksi ddeoteia iecdwbelilesetieinebaient 210 The prod ct prints SOW IY oniiir insesi ora iiiad iii ieni ieni ia i ei Eii 211 Solve walk up USB printing problems sg rsccieueaceaceivarsindceneauniyarnoncseanievavs ckaeavtspersivnouiniaonnaderaonse 212 xii ENWW The Retrieve From USB Settings menu does not open when you insert the USB CCGOSSONY ra dust th ta edetannts etiam erie tise buee Maweddad eae E E E 212 The file does not print from the USB storage accessory cececceeseeeeeeseeeeesseteeetseeeesaes 212 The file that you want to print is not listed in the Open From USB menu 0eeeeees 213 Solve connectivity problems sa nacadonwacarnevea ean ans nia eae 214 Solve direct connect problems cad sccnzvrsszccssicenavanadocceadertaieirsca vdonctuaneoneoianantees 214 Solve network problems pinlstaacviaptebtueau atbanictelnbunlnhceutlebacan co iahcnebcran nets ronda sieigteciaawolbeadent 214 Poor physical connection gyiciscyesvierneinevnscod arene taeda enone eeeeeeninn 214 The computer is using the incorrect IP address for the product 00 0 214 The computer is unable to communicate with the product seeceeeeeeeeees 215 The product is using incorrect link and duplex settings for the network 215 New software programs might be causing compatibility problems 215 The computer or workstation might be set up incorrectly seeeseeeeeeeeeees 215 The product is disabled or other netw
198. sabling 180 enabling 180 software embedded Web server 44 HP Printer Utility 53 HP Web Jetadmin 44 installing USB connections 62 installing wired networks 66 Mac 53 problems 216 settings 41 52 software license agreement 230 supported operating systems 38 48 uninstalling for Windows 43 uninstalling Mac 51 Solaris software 45 solving directconnect problems 214 254 Index network problems 214 walk up USB printing problems 212 special media guidelines 72 special paper guidelines 72 printing Windows 141 specifications electrical and acoustic 236 operating environment 236 standard output bin locating 6 Start button 10 status HP Utility Mac 53 Macintosh services tab 59 messages types of 188 Status button 10 Stop button 10 stopping print jobs 120 storage job Macintosh settings 53 58 modes available 150 setting options Windows 153 stored jobs creating Windows 151 deleting 153 printing 152 receiving notification when printed Windows 155 security 178 setting user names Windows 155 specifying names Windows 155 storing print cartridges 101 storing jobs permanent copies Windows 154 permanent private copies Windows 154 proof and hold Windows 153 setting options Windows 153 temporary copies Windows 154 temporary personal jobs Windows 154 with Windows 151 subnet mask 68 supplies counterfeit 101 memory errors non HP 101 ordering 222 part numbers 223 recycling 101
199. select the type of stored job e Proof and Hold This feature provides a quick way to print and proof one copy of a job and then print more copies e Personal Job When you send a job to the product the job does not print until you request it at the product control panel If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel e Quick Copy If the optional hard disk is installed on the product you can print the requested number of copies of a job and then store a copy of the job on the optional hard disk Storing the job allows you to print additional copies of the job later e Stored Job If the optional hard disk is installed on the product you can store a job such as a personnel form time sheet or calendar on the product and allow other users to print the job at any time Stored jobs also can be protected by a PIN 4 To use a custom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name Use Job Name 1 99 Append a unique number to the end of the job name Replace Existing File Overwrite the existing stored job with the new one 5 If you selected the Stored Job or Personal Job option in step 3 you can protect the job with a PIN Type a 4 digit number in the Use PIN to Print field When other people attempt to print this job the product prompts them t
200. seteeeeetseeeeees 41 Change the product configuration settings ccccesceeeesseceesneeeeeeeceeeeteeeeesteeeeeeeeeees 42 Remove the printer driver from Windows c cccccseseeeeeceeeeeeeeeeeeeeeseseeeeseaeeeeeseeseeeeseiaeeeeeeeaeeess 43 Supported utilities for Windows c ensnaniudvadiegan seinnrdasdanentadeaiies aera aera en 44 FAP Ay Shr Steal IAI chapel ae aay nie np il leat vt lea ai e ideal CEy 44 HP Embedded Web Server s civsscrivacyadssvesancaeonsnaccaysntcdssdu steavertensiaqantarenavavtaveaendted 44 HP ePrinter ri eE N E T E R E E RE 44 Software for other operating systems sxsw viissinivoincins vcd siesindbarieiiievasnansisisoiibi aiiLate a BasioiassuddaRislnnieil 45 Use the product wih MaE siisiss isis iesisssiscscecsecsssuacacadisssccsistcs taste sntiseesteacstecscisnsossassacswccsscadsonds 47 SOT We Tei MoCo ersen n E E a etn ane oN DERE 48 Supported operating systems and printer drivers for MAC ccccseseeeeeeeeeteeeestteeeeeeaes 48 Install software for Mac operating systems ccccsscceceeseceseeeeeeseeeeeeseeeeeeeeseeeesseesenaes 48 Install software for Mac computers connected directly to the product 48 Install software for Mac computers on a wired network 0 cccceecseeeeeteeeees 49 Configure the IP address wiccncwocced benaandahsanssds Arnntapearencess daintesaaundened 49 Install the software ie nusnsindriaatmaseeretem eens 50 Remove the printer driver from Mac operating syste
201. shing Job Storage A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts 8 5 11inches Save As Delete Reset Fooly 4 Select one of the shortcuts and then click the OK button Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Color_ Services A pining statis colection of saved pirt settings that you can select ek NOTE When you select a shortcut the corresponding settings change on the other tabs in the printer driver Save As Delete Reset ENWW Basic print tasks with Windows 123 Create printing shortcuts 1 On the File menu in the software program click Print Save 45 Page Setup ch Print Ctrl P 2 Select the product and then click the Print Properties or Preferences button Printer a Find Printer ee _ Print to File Comment E manual duplex Page range al Current 5 Pages Typepat section For example type 1 3 5 12 or plsl pls2 p1s3 p8s3 Print what Document i Zoom Print All pages in range z Pages per sheet 1 pape ao Scale to paper size No Scaling I 3 Click the Printing Shortcuts tab Advanced Printing Shortcuts Paper Qu
202. sks with Windows 151 3 Click the Job Storage tab 4 Select a Job Storage Mode option and then click the OK button Print a stored job I 152 Press the Home R button Chapter 8 Print tasks Advanced Pirting Shortcuts Paper Gualty fects Fishing 10b Storage Color Services Your job will be printed but not stored on the printer Job Storage Mode User Name of User name Proof and Hold Custom Personal Job 000K Quick Copy Stored Job Make Job Private Job Name PINto print Attomatic 0000 9999 Custom lt Automatic gt Job Notification Options J Display Job ID when printing pth ra Use Jab Name 1 99 x O Co canst oot Advanced Printing Shortcuts Paper Qualty Effects Finishing Job Storage Color_ Services Your job will be stored on the printer and nothing will be printed until you request the job from the printer s control panel Once the job is printed t will be automatically removed from the printer s job storage For Private print jobs add a 4 digit personal identification number Job Storage Mode User Name lic Username Proof and Hold Custom Personal Job a Quick Copy Stored Job Make Job Private Job Name E PIN to print Atomatic 100009999 Custom lt Automatic gt Job Notification Options 7 Display Job ID when printing F job name exists Use J
203. ss contains only digits It has this format XXX XXX XXX XXX e Ifyou are using IPv the IP address is a hexadecimal combination of characters and digits It has a format similar to this XXXX XXXX XXXX XXXX XXXX 2 To open the embedded Web server type the IP address into the address line of a Web browser 3 Click the Networking tab to obtain network information You can change settings as needed Set or change the network password Use the embedded Web server to set a network password or change an existing password 1 Open the embedded Web server click the Networking tab and click the Security link 2 NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button 2 Type the new password in the New Password box and in the Verify password box 3 At the bottom of the window click the Apply button to save the password ENWW Connect to a network with Windows 67 Manually configure IPv4 TCP IP parameters from the control panel Use the control panel Administration menus to manually set an IPv4 address subnet mask and default gateway 1 At the control panel press the Home fj button 2 Open each of the following menus e Administration e Network Settings e Jetdirect Menu e TCP IP e IPv4 Settings e Config Method e Manual e Manual Settings e IP Address Subnet Mask or Default Gateway 3 Use the numeric keypad or press the up
204. ss the OK button to print the page 4 The cleaning process can take several minutes When it is finished discard the printed page Calibrate the product to align colors Calibration is a product function that optimizes print quality If you experience any image quality problems calibrate the product 1 Press the Home pj button 2 Open each of the following menus e Device Maintenance e Calibrate Cleaning e Full Calibration ENWW Improve print quality 207 Check the print cartridges Check each print cartridge and replace it if necessary if you are having any of the following problems e The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands If you determine that you need to replace a print cartridge print the supplies status page to find the part number for the correct genuine HP print cartridge Type of print cartridge Steps to resolve the problem Refilled or remanufactured print Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge Genuine HP print cartridge 1 The product control panel or the supplies status page indicates Very Low
205. t laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden 246 Appendix D Regulatory information ENWW Substances Table China AeA DR RHE PB HPs EP ti ea il PB TY BOR Th H E AA ED FTCA 4 Pb WK i TUM BURAK ZRA EMEA Bp Hg Cd Cr VI PBB PBDE FTF S X 0 0 0 0 0 Perfil aA 0 0 0 0 0 0 DARI FE 0 0 0 0 0 0 FAAEE HE X 0 0 0 0 0 HRID E X 0 0 0 0 0 0 RABEL PAPAIN Ara ak A Ey F SJ T11363 2006 Hifi EK X ZONE AT RST MRH EF BOARA eB ED F SJ T11363 2006 HPRH EKR g HRI SMR BEF AR eA EE ih BE AY ERE FREE a MAER Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur Restriction on Hazardous Substances statement Ukraine O6napHanna Bignosinae BAMOFOM TeXHi4HOrO PemMameHTy LOO O6Me gt KEHHA BUKOPUCTOHHA QEAKNX He6ezneyHnx pE4OBHH B ENEKTPHYHOMY TA ENEKTPDOHHOMY o6napHaHhi 3OTBEPPPKEHOFO NOCTAHOBOHO Ka6inety Minictpis Ykpainn Big 3 royana 2008 Ne 1057 ENWW Safety
206. th Windows ssssssssnnsssseonssoisssennessserssseeeseseeee 127 ENWW 9 Color Select the print resolution s ccesareisssdseonsesensnsecsnaveccsvertinestenatecnnainnovnr 127 Print on both sides duplex with Windows cccccccceseeceeeeceeteeeeeeseeeeeeseeeeeeeteeeeeees 129 Manually print on both sides with Windows cccsssceeseeeeeteeeeneetenneees 129 Automatically print on both sides with Windows s ccsseseeseseeeeeteeeennees 130 Print multiple pages per sheet with Windows csscceeeseesseeeseeeceneeecseeesenseeseeetenee 132 Select page orientation with Windows scccesseeseeesseeceeseeeseeeeeeeeeteeeeneeeeseeeaeereeas 134 Set color options with Windows i casissnaisenssenonsonraianimepironivinmeinnleineumnausriaudesmselnaaes 136 Use HP ePrinter iinei e E EEE E E e a E 137 Additional print tasks with Windows ssic cpioaiial seaeaschsdoessnrkeensiees peaitiosd basi dadeechmianiechibetbnucatianks 138 Print colored text as black grayscale with Windows c ssccceeeeeseceeeeeeeeeeeeeeeeaes 138 Print on preprinted letterhead or forms with Windows cccssseeeeseeeeteeeeseeeseeetsneeeees 139 Print on special paper labels or transparencies with Windows ccsecceeeeeetteeeres 141 Print the first or last page on different paper with Windows cccsseeeeteeeeseeeteeeenees 144 Scale a document to fit page size with Windows ccccccccesseeeeeseneeeeeeee
207. the browser To find the IP address print a configuration page For more information about printing a configuration page see Print information pages on page 168 For a complete explanation of the features and functionality of the HP Embedded Web Server see Use the HP Embedded Web Server on page 170 HP ePrint With HP ePrint you can print anywhere anytime from a mobile phone laptop or any other mobile device HP ePrint works with any email capable device If you can e mail you can print to an HP ePrint enabled product For more details go to www hpeprintcenter com fy NOTE The product must be connected to a network and have Internet access to use HP ePrint HP ePrint is disabled as a default setting in the product Use this procedure to enable it 1 Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server 2 Click the Web Services tab 3 Select the option to enable Web Services 44 Chapter 3 Software for Windows ENWW Software for other operating systems os Software UNIX For HP UX and Solaris networks go to www hp com go jetdirectunix_software to install model scripts using the HP Jetdirect printer installer HPPI for UNIX For the latest model scripts go to www hp com go unixmodelscripts Linux For information go to www hplip net SAP For drivers go to www hp com go sap drivers ENWW Software for other operating systems 45 46 Ch
208. the product Click the minus symbol Delete the print queue if necessary Software for Mac 51 Change print job settings for Mac Priority print settings for Mac Changes to print settings are prioritized depending on where the changes are made fey NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 2 On the File menu click the Print button Change the settings that you want on the various menus Change the default settings for all print jobs 1 2 3 On the File menu click the Print butto
209. the type of border to print around each page on the sheet Print on both sides of the page duplex printing with Mac Use automatic duplex printing 1 2 3 4 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Layout menu From the Two Sided menu select a binding option Print on both sides manually 1 2 3 ENWW Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Finishing menu and click the Manual Duplex tab or open the Manual Duplex menu Basic print tasks with Mac 57 4 Click the Manual Duplex box and select a binding option 5 Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half 6 Go to the product and remove any blank paper that is in Tray 1 7 Insert the printed stack face up with the bottom edge feeding into the printer first in Tray 1 You must print the second side from Tray 1 8 If prompted press the appropriate control panel button to continue Store jobs with Mac You can store jobs on the product so you can print them at any time You can share stored jobs with other users or you can make them private 1 On the File menu click the Print option 2 Open the Job Storage menu 3 In the Job Storage Mode drop down list
210. then Down Orientation Portrait Landscape Rotate by 180 degrees EZA ENWW Additional print tasks with Windows 149 4 Select the Print on both sides check box Advanced Printing Shortcuts Paper Quaity Effects Finishing Job Storage Color_ Services Document Options Fip pages up J Booklet layout Jy lor x Pages per sheet 1 page pershet oo o Orientation Portrait Landscape E Rotate by 180 degrees ca re i Cancel Apply 5 In the Booklet layout drop down list click the Left binding or Right binding option Avance Pirina Sones Pape Cuaty Bfeds Frstes lob Serge Car Seve The Pages per sheet option automatically a changes to 2 pages per sheet linia Ez aee iH Pages per sheet 2ages per sheet e Orientation Portrait Landscape E Rotate by 180 degrees i About Hep OK gt Cancel Apply Use job storage features with Windows The following job storage modes are available for print jobs e Proof and Hold This feature provides a quick way to print and proof one copy of a job and then print more copies e Personal Job When you send a job to the product the job does not print until you request it at the product control panel If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel e Q
211. this product unless it is HP paper that has been approved for use in this product Do not use glossy or coated paper designed for use in inkjet products Understand paper use 73 Change the printer driver to match the paper type and size in Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a paper type from the Paper type drop down list Click the OK button Som oe 2 N 74 Chapter 6 Paper and print media ENWW Supported paper sizes This product supports a number of paper sizes and it adapts to various media 9 NOTE To obtain best results select the correct paper size and type in the printer driver before printing Table 6 1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Tray 3 optional Letter 215 9 x 279 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in A4 210 x 297 mm 8 27 x 11 69 in RA4 215 x 305 mm 8 47 x 12 01 in A5 148 x 210 mm 5 83 x 8 27 in B5 JIS 182 x 257 mm 7 17 x 10 12 in SW ON A U ON B6 JIS 128 x 182 mm 5 04 x 7 17 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8 5 in 4x6 101 6 x 152 4 mm 4 x 6 in 10x 15 cm 101 6 x 152 4 mm 4 x 6 in 3x5 76 2 x 127 0 mm 3 0 x 5
212. tseeeessnseees 146 Add a watermark to a document with Windows c cccsseeteeeeeteeeeeeeeeneeteeeeeeneeees 148 Create a booklet with Windows iigsnisierccacsalacseesbmehdnasbiecelinanhncesnseunens noe iaaeretanes 149 Use job storage features with Windows cccssesscceseneeeeeeeneeeeseeeeeecseeeeeeseeeeeenaaes 150 Create a stored job with Windows cccccccccesseceeeeteeeceeteeeeesteeeeeseeaeeeees 151 Print ASICS JOD scncese iane a ES 152 DAGEL 166 E 153 Set job storage options with Windows sssssssssssssssereereresssereserrreseresserren 153 Print one copy for proof before printing all the copies 0 06 153 Temporarily store a personal job on the product and print it later 154 Temporarily store a job on the product cceeseeeeeeeeeeeeesteeeenees 154 Permanently store a job on the product seeeeeeeeteeeeeeeeeeeeeees 154 Make a permanently stored job private so that anyone who tries to print it must provide a PIN 5 ccadanlvcvswviaaaracancwnessuclavcumnereandaunnye 154 Receive notification when someone prints a stored job 5 155 Set the user name for a stored job cccecceeseeceeeetteeeeeeseeeeees 155 Specify a name for the stored job c cccceeeeceeesteeeeetteeeeeteeeees 155 Print special jobs with VWVIMOGWS snsinaveideaterohareceisinenraiegoniesand itn duaexineinecetnanes 156 Print business graphics or marketing material ccccssceeeeseeteeeesee
213. uct in Auto mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel fey NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 At the control panel press the Home button 2 Open each of the following menus e Administration e Network Settings e Jetdirect Menu e Link Speed 3 Select one of the following options Setting Description Auto The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Auto Limits auto negotiation fo a maximum link speed of 100 Mbps 1000T Full 1000 Mbps full duplex operation 4 Press the OK button The product turns off and then on 70 Chapter 5 Connect the product with Windows ENWW 6 Paper and print media ENWW Understand paper use Change the printer driver to match the paper type and size in Windows Supported paper sizes Supported paper types Tray and bin capacity Load paper trays Configure trays 71 Understand paper use This product supports a variety of paper and other print medi
214. uick Copy If the optional hard disk is installed on the product you can print the requested number of copies of a job and then store a copy of the job on the optional hard disk Storing the job allows you to print additional copies of the job later e Stored Job If the optional hard disk is installed on the product you can store a job such as a personnel form time sheet or calendar on the product and allow other users to print the job at any time Stored jobs also can be protected by a PIN 150 Chapter 8 Print tasks ENWW Z CAUTION Ifyou turn off the product all Quick Copy Proof and Hold and Personal Job types of stored jobs are deleted To permanently store the job and prevent the product from deleting it when space is needed for something else select the Stored Job option in the driver Create a stored job with Windows 1 On the File menu in the software program click Print jes Print Ctrl F 2 Select the product and then click the Print TES Properties or Preferences button Printer Status 7 a ieii oa Ea Find Printer Where Print to file Comment a E manual duplex Page range or a on e Current F Pages m Type pai oF race al section For example type 1 3 5 12 or pis1 pls2 p1s3 p8s3 Print what Document Zoom Print Al pages in range Ix Pages per sheet 1 page Scale to paper size No Scaling E ENWW Additional print ta
215. upply has reached the very low threshold the HP Premium Protection Warranty for that supply has ended Solve problems with supplies 115 Recommended action To continue printing in color either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel Toner Collection Unit Almost Full Description The toner collection unit is almost full This condition is equivalent to the supply life being low The actual supply life can vary You do not need to replace the toner collection unit at this time Recommended action No action is necessary to continue Consider ordering another toner collection unit Unsupported supply installed Description One of the print cartridges is for a different HP product Recommended action Remove the print cartridge from that slot and install a cartridge that is for the HP product Used supply in use Description One of the print cartridges has been previously used Recommended action If you believe you purchased a genuine HP supply go to www hp com go anticounterteit Wrong cartridge in lt color gt slot Description The indicated slot for a print cartridge contains a cartridge that is not the correct color From left to right the print cartridges should be installed in this order Yellow o Magenta Cyan o Black Recommended action Remove the print cartridge from that slot and install a cartridge that is the correct color 116 Chapte
216. uration page to determine the version of firmware currently installed in this product Navigate the control panel menus e Press the Home f button to access the menus e Use the up arrow button A and down arrow button to highlight a desired menu item e Press the OK button to select the menu item Sign In menu Table 2 1 Sign In menu First level Second level Values User Access Code Access Code Administrator Access Code Access Code Service Access Code Access Code Retrieve Job From USB menu Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device NOTE You must enable this feature by using the control panel menus or the HP Embedded Web Server before it can be used To enable this feature by using the control panel menus access the Administration menu General Settings sub menu Retrieve From USB Settings sub menu and then select Enable To enable this feature by using the HP Embedded Web Server access the Print tab Table 2 2 Retrieve Job From USB menu First level Second level Values Retrieve Job From USB OK Cancel Select a File or Folder Select from the provided list 12 Chapter 2 Control panel menus ENWW Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory Table 2 3 Retrieve Job From Device Memory menu First level Second level Third level Fourth
217. user kit at this time unless print quality is no longer acceptable After an HP supply has reached the very low threshold the HP Premium Protection Warranty for that supply has ended Recommended action If print quality is no longer acceptable replace the fuser kit Instructions are included with the fuser kit Incompatible lt color gt cartridge Description The indicated color print cartridge is not compatible with this product Recommended action Replace the print cartridge with one that is designed for this product Incompatible fuser 112 Description The fuser is not compatible with this product Recommended action Z WARNING The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door Remove the incompatible fuser Install the correct fuser e O N Close the right door Chapter 7 Print cartridges toner collection unit and other supplies ENWW Magenta cartridge low Description The print cartridge is nearing the estimated end of its useful life Recommended action The product indicates when the print cartridge level is low The actual print cartridge life remaining can vary Consider having a replacement cartridge available to install when the print quality is no longer acceptable The print cartridge does not need to be replaced now Magenta cartridge very low Description The print cartridge is at the estimated end of its useful life Print qual
218. utomatically Select Paper type Unspecified Print Quality Special pages Covers imageREt 3600 KA Print pages on different paper Insert blank or preprinted sheets Chapter separator pages m Additional print tasks with Windows 139 140 4 From the Paper type drop down list click the 5 More option Expand the list of Type is options Chapter 8 Print tasks Everyday lt 96q Presentation 96 130g Brochure 131 175q Photo Cover 176 220g H Other ENWW 6 Expand the list of Other options Brochure 131 175g 4 Photo Cover 176 220g 7 Select the option for the type of paper you are using and click the OK button Brochure 131 175g Photo Cover 176 220g 5 Other i Color Laser Transparency Labels Print on special paper labels or transparencies with Windows 1 On the File menu in the software program click Print Save AS ENWW Additional print tasks with Windows 141 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Paper type drop down list click the More option 142 Chapter 8 Print tasks Print Printer Name Status Type Where
219. y 220g HP Laser Photo Paper Glossy Q8842A 101 6 x 152 4 mm 4 x 6 in HP Color Laser Photo Ax6 Glossy 220g HP Laser Photo Paper Glossy Q8843A 101 6 x 152 4 mm 4 x 6 in HP Color Laser Photo 10x 15 cm Glossy 220g Chapter 8 Print tasks ENWW E NOTE In the United States see www hp com go paper for a complete list of HP brand paper Set the duplex alignment For documents that are printed on both sides such as brochures set the registration for the tray before printing to ensure that the front and back of the page are aligned 1 At the product control panel press the Home fj button 2 Open the following menus a Administration b General Settings c Print Quality d Image Registration e Adjust Tray lt X gt 3 Select the Print Test Page item and then press the OK button 4 Follow the instructions on the test page to complete the adjustment Print weatherproof maps and outdoor signs The product can print durable waterproof maps signs or menus by using HP Tough Paper HP Tough Paper is a waterproof tear proof satin finish paper that retains rich vibrant print color and clarity even when exposed to heavy usage or weather This avoids expensive and time consuming lamination To maximize the quality of this output you must do the following e Choose the appropriate paper See the following table e At the product control panel configure the paper tray for the correct paper type e Select the corresp
220. y to a computer with a USB cable Redirect the product to the correct port or reinstall the software selecting the new connection type that you are using Factors that affect product performance 186 Several factors affect the time it takes to print a job Maximum product speed measured in pages per minute ppm The use of special paper such as transparencies heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The product I O configuration The network operating system and configuration if applicable The printer driver that you are using Chapter 11 Solve problems ENWW Restore factory settings ENWW 1 2 At the product control panel press the Home 3 button Open the following menus e Administration e General Settings e Restore Factory Settings Select one of the available options and then press the OK button Restore factory settings 187 Interpret control panel messages Control panel message types Four types of control panel messages can indicate the status of or problems with the product Message type Status messages Warning messages Error messages Description Status messages reflect the current state of the product They inform you of normal product operation and require no interaction to clear them They change as the state of the product changes Whenever t

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