Payer User Manual For eCheck Payments
Contents
1. sevans ecpayscom Prene number 521805908 10 11 12 13 The remaining fields change according to the type bill you selected to pay Refer to your bill to obtain the information to key Notice a service fee is listed The service fee will be added to the bill amount However state laws prohibit residents of CO CT ID KS MA ME NY OH CK TX and WV from being charged a service fee Select a payment method The screen expands for more information If the Bill Pay Account information is the same as the Payment Method information place a check in the checkbox The information from the Account section will pre populate the fields in the Payment Method section Address 2 county Zipcode Payment Method United States 3 UNITED PA nues esca nace ot payments tears ener ne accoun tomaten azteca tn your enoc Payment ethos Please Select One Bl Payment Method Sateet voe of payment pay te bland enter the secant remate associate P your pment metho Payment metoa Personal Saving Account Information same as dunicipaltes 6 Account Frsthame Mie inita Lastname Aaress1 Personal Saving 14 When paying by check or Payment Method savings enter2. Verify Account Information Page Continued Each account entry will be listed The before Account 1 and Account 2 labels indicates that the information can be collapsed if needed Home Welcome to AYZ XYZ afast easy and secure war to make payment mens sy SO PEST v to ics came ness pam seed on he ner business dar lectric Account Number Electric Account Number 78845 gt Frat ame Caty p Enel Aires aby powetigesant cam Prone umber county 7 ama ow mse lt gt Enel address Phone enter cones county ust pode man iens bre o XYZ Tema ant Condos Cek ter to view the Tete amp Codon Lo o Pending Payments E nonis p EI Ecc 500 oU Each account registered will be displayed on the page Once you have selected the applicable accounts select saat LCS Make Payment Payments submitted will appear in the right navigational panel Appendix Continued Payments suomited aner 0 PH EST cto ume be processes on next bases Make Payment ner jour selon to compe your payment Fields Required If multiple accounts are selected for payment only the first account will be displayed completely To see the additi
3. AA Payment History Account 5123456782 Payment history shows all online payment transactions Online payments may not include payments dig Po mde in person by phone or by mail Click on any indvidual payment below to view payment details or maka changae te pending payments Account Number 6123456782 Payment Date Payment Amount Paymont Paymont Status O 060200 89000 Personal Checking G Processig El The history shows one pending payment and one 1071972012 52122 Personal Checking Posaig E E recurring payment Both have EB not been processed Payments entered before the cut off time will process on the same business day Payments entered after the cut off time will process on the next business day Cut off times are displayed at the top of the Home Page and Make Payment screen Payments can be made with a checking or savings account Aservice fee will be added to all transactions Residents of CT ID KS MA ME NY OH OK TX and WV will not be charged a service fee elf you are making a payment on behalf of someone else enter the information found on the statement in the Account Information section Enter the information associated with the checking or savings account in IM the Account Payment Information section You will receive a confirmation email each time you make an online payment One Time Unregistered User Payment It is possible to make a one time paym
4. Payer User Manual For eCheck Payments Table of Contents CREATE PROFILE You Will Need Create an Account Enter Account Contact Information Enter Login Information Enter Payment Information Account Verification Terms and Conditions LOG INTO YOUR ACCOUNT e MANAGE YOUR ACCOUNT Change Password after First Logon Edit Your Profile Forgot Password Forgot Email Address THE HOME PAGE Account Overview Account Number Description Amount Due Due Date View the Payment History PAYMENTS One Time Unregistered User Payment One Time Registered User Payment E Check Payments Editing and Deleting a Pending Payment HELP APPENDIX Create Profile Create a profile to save your account information in the system and avoid having to re enter the information each time you make an online payment You Will Need Your Account Number Valid Email Address Current mailing Address Current version of an Internet browser Create an Account 1 From the Online Payment Website click the Create an Account link a Log On to My Bill Pay Don t Have an Account Greate an Account Easily view pay and manage your bills online Make a Payment Make ene time payment without account Password Forgot your email or password 2 The Create Profile page displays o Fields m
5. Contact Information First Name New Customer Middle inital Last Name Customer Address Line 1 2222 Cloverdale Street Address Line 2 Wison City State and Zip Code WILSON NG 27893 Country usa Primary Telephone 252 555 0616 Number State NC Account Number 29999999995999 city WILSON CE agree to valid client Terms and Conditions Click here to view the Terms amp Conditions 2 Click the link to review the Terms and Conditions in a PDF document 3 When all information is verified and corrected place a check in the checkbox indicating you agree with the Terms and Conditions Click Continue Create Profile 4 Athank you message will appear informing you that a confirmation has been sent to your email address Welcome Guest Log On cr Greate an Account Thank you for creating an account You have successfully created an account A verfication email is being sent to new customer ecpays com Please check your email and follow the instructions provided slogh 2011 Merchant Name All Rights Reserved 800 123 4567 www merchantname com 5 The email will have a temporary password that you will use to log into the system for the first time Terms and Conditions Click the link to read the Terms and Conditions A PDF document opens If a PDF document does not open make sure you have the Adobe Reader inst
6. Electi I understand that when I click Make Payment a payment fiom my account wil taie place sons aast Lag nero You still have time to register Payment Confirmation Tanh yau tou payment A prescrit et tga You unt or saw pg Tar yr ee Confirmation Information Payments One Time Registered User Payment 1 Enter your email address and password to logon 2 From the Home page place a check in the box indicating the account that you want to make a payment Welcome Log oF A Home Account 2999999996999 Welcome to JV Electric Electronic Payment a fast easy and secure way to make payments Payments entered by 05 10 PM EDT wil be processed on same business day payments entered after this time wil be processed on the next business day Account Number 29999999996999 TE water bill 3 Click the Make Payment button 4 The My Bill Pay screen displays _ Wale T 5 If you already have an account the information associated with your account automatically populates scp tU UM pe coe Sateen some fields tds with aro Requred 6 Make sure the information is correct Required fields are marked with an asterisk My Bill Pay Account Information Account Type wor oi Account Mek Name First name Made Name Em sevans ecpayscom Email
7. the account mx number and the bank routing Payment tetnod Personel Checking D number 15 Press Tab to have the Bank Name auto populate 16 Do not press Enter Pressing Personal Checking Account Information same as Cit Payments Account enter submits the payment Fest Heme before you have completed all ce miti fields Lastiiame 17 Enter the Payment Date 18 You can also enter a Memo comment about the payment 19 Click Continue Personai Checking Account number Confirm Account umber outing lumbar 1 name Payment Information Payment Payment Amount Personai checking sem Total Payment Amount s200 Payment Date a Payments 20 The Payment Verification screen displays If you need to make a change click the edit button next to the field you want to change Wekome Sarah g OF aA Payment Verification Review your information carefully befce authorizing paymant F you need to make change click the Edit button to the right of the appropriate fields Account Information Scroll or TAB through the fields Bill Description Electric Bil to verify all First Nome Sarah information was ne entered correctly Lost Name Hines Email Address sevens ecceys com Primary Phone Number 5526554212 21 Review the Terms and Conditions and place a check in the checkbox to accept the terms 22
8. will be at the Home Page Proceed to the Profile to obtain your email address Forgot Email Address Forgot Password Entar Your Account mbar ana Enor your Account oer and Ema arr W remos Peet em Eu ERE EE E mee One al remem A Fete en yor el ard acct Bold Rage Bold tenure emm 01 Emm wwe m 8 If you have forgotten both your email address and password contact Customer Tag Support The Home Page The first screen you log into is the Home Page The right side of the screen displays the Account Overview information The main section of the Home Page displays the Account Number and Description Some accounts may also display Amount Due and Due Date information Account Overview 1 You can review pending payments and processed payments the Account Overview section located on the right side of the Home page Pending payments list an amount scheduled for a specific date Processed payments list an amount paid on a specific date Processed payments are also designated by a green checkmark Pending payments have a clock icon aaron Payments with a recurring symbol have been scheduled to repeat at specified intervals See the section on recurring payments 7 To the right of each listing are the edit E and delete icons You can edit delete pending payments Processed payments cannot b
9. Click Make Payment 23 The Payment Confirmation screen displays informing you that an email has been sent Welcome Sarah D Hines Log Of AA Payment Confirm Thank you for your payment A payment confirmation will be sent to sevans ecpays com Yeu can also print or save this page for your records Confirmation Information Confirmation Number 3991136 24 You may print the confirmation page for your records Payments E Check Payments 1 From the Home page select the account 2 Click the Make Payment button The Payment screen displays 3 Select from Personal Checking Business Checking Personal Savings or Business Savings in the Payment Method field 4 The Checking Savings Account Information screen displays 5 If the Bill Pay Account information is the same as the Payment Method information place a check in the checkbox The information will populate the fields Payment Method Payment Method 7 Personal Checking EJ Personal Checking Account Information samas ory Paments Account lastome 6 Enter the checking or savings account number and the bank routing number 7 Press Tab The system verifies the routing number and the bank name will auto populate Personai Checking account Number Confirm Account Number Routing Humber Bank Namo Payment Information Paymen
10. alled on your computer Scroll through to read the Terms and Conditions You may also print a copy for your records Click the File Menu gt Exit to close the PDF document The screen returns to the Payment Verification page Place a check in the check box to accept and agree with the Terms and Conditions m NOOR Log into Your Account You will receive an email confirmation after you create your profile The email will contain a temporary password and a link to the login screen Follow the instructions to log in and activate your account Be sure to logon and change your password as soon as possible 1 Enter your email address 2 Enter the temporary password and click the Logon button 3 The first time that you logon you will be prompted to change the temporary password Log On to My Bill Pay Don t Have an Account Create an Account Easly view pay and manage your bills online Email new customer ecpays com PEE Make a one time paymant without an account Password EE Forgot your email o password 2017 Merchant Namo Rights Recened 800 123 4867 wen morchantnamo com Passwords never expire However you can change your password at anytime from the My Profile screen Passwords mustinclude at least 8 characters and 1 numeral Passwords cannot exceed 16 characters Passwords should not include special characters such as amp Passwords are case
11. arked with an asterisk are required Hover your mouse pointer over the for additional information You can make a one time payment without creating a profile Create Profile Enter Account Contact Information 1 Enter the First Name Middle Initial and Contact Information Last Name associated with the account Flease provide your curent contact information 2 Enter a valid Primary Telephone Number 3 Enter the mailing address oue 4 The country defaults to United States Middle Initial ia International addresses are not currently supported If your address is outside of the United States contact Customer Support Primary Tolphone Number PEST 5 Enter the Zip Code and press tab The Address Line 1 32346 Main Steet city and state auto populates 6 Enter the account number Type zip code 7 Click Continue em EEE iria ctv and tah Te Tui auto populates City Enter Login Information eS 1 Enter the email address 2 Re enter the email to confirm 3 The email address will be used as the Login Information login id Fleass ontor contrm the email 2daress tat you would lke aseacatsd wr your ecount Logon 4 After the profile is set up a confirmation D SEDE m email will be sent 5 The email will contain a temporary Comin Lenin comet eal password Create Profile Enter Paym
12. d Password to jog on to bil Enter your Account Number and Email Addrass to request payment You can then update your email in your user temporary password Once you receive your temporary profile password by email you will be prompted to log on and create a new one Bold Required Bold Required Account Account Number Number Password Emall Manage Your Accoun NOOR In the Forgot Password section enter the account number found on your statement the Account Number field Enter your Email address and click Reset Password A temporary password will be emailed to you Log into your email account to retrieve the password Follow the instructions to log into the online payment system and change your password You may be prompted to register security questions which is an optional setting used for additional security validation If you do not get prompted to register security questions you can skip the section and proceed to the Home Page section in this manual Forgot Email Address 1 oo From the Logon screen click the Forgot your email or password link found beneath the password field The logon screen displays Forgot Email Address on the left and Forgot Password on the right From the Forgot Email section enter the account number found on your statement Enter your Password and click Logon Once you are logged in you
13. d with your payment method Payment Method Personal Checkin Please Select One Personal Saving Business Checking Business Savin 6 The Account Payment Information displays on the page Payments 7 Enter the information associated with the checking or savings account in the Account Payment Information section 8 Click Continue The screen changes to the Payment Verification page f you decide to set up an account profile after beginning the payment process clickthe Register link located in the top right corner of the screen f you choose to set up an account profile you will lose all payment information Info that you have entered 9 Review your information carefully 10 If you need to make a change click the Edit button located to the right of the field you want to change 11 Place a check in the checkbox to accept the Terms and Conditions 12 If all information is correct click Make Payment 13 The Payment Confirmation screen opens informing you that an email has been sent 14 You can still register or set up an account for future use 15 You cannot make changes after the payment has been submitted if you have not registered your account If there is an error contact Customer Support at the number listed at the bottom of the page Payment information Payment eto Personal Seung Payment Amount EI Payment Dere wsm I authorize payment to JV
14. e changed or deleted Home E Account 5123456732 Welcome to JV Electric Electronic Payment a fast easy and secure way to make payments D DI ADD OU Rund Payments entered by 08 00 PM EDT wil be processed on same business day payments entered after Pending Payments this time will be processed on the next business dey 202 00 scheduled for 1020202 E 217 22 scheduled for 10 19 2012 EI EJ Account Number 5123456782 Bill Description Bledic 8 Double click a listing to view the payment information 9 Payment information is only available for internet payments made over the past two years The Home Page Account Number 1 Check to make sure the correct account number displays on the screen 2 Only one account can be associated with your email logon id 3 The option to view specific billing information is only available to select accounts 4 If you can view your billing information make sure it matches your records Description 1 Place a check in the checkbox that describes the payment 2 The Make Payment button is activated and turns green 3 Click the Make Payment button if you want to make a payment Home E Account 5123455782 Welcome to JV Electi Electronic Payment fast easy and secure way to make payments Payments entered by 08 00 PM EDT will be processed on same business dey payments ente
15. ent Information Account Information 1 If the account payment information Enter your account infomation from your mast recent biling statement is the same as the contact address F Sams es Contact Inform place a check in the box 2 The address information auto preme populates in the fields below First Nome Sarah 3 Enter the account information from m Middle Name your most recent billing statement in LastNamo Hines the remaining fields 4 Required fields are marked by a red Email Address new customer Gecpays com asterisk Make sure all required Primary Prone Number s 280551272 fields have complete information 5 Click Save Other Phone Number 6 The Account Verification Page ONES displays Address 2 Hho Boc County Unites States Zipcode oy p Account Number Info Only one account can be associated with an email address The account payment address is the address associated with your bill Create Profile Account Verification 1 Review the information that you entered Click Edit to make changes Account Welcome Guest Log On Greate sn Account Verify Account Information Please verify thet your account information is correct View or make changes by clicking the Edit button in the appropriato section To complete the registration process click Submit
16. ent without setting up a profile or account It is called an unregistered payment 1 From the logon screen click Make a Payment The Payment screen displays Log On to My Bill Pay Don t Have an Account Create an Account Easily view pay and manage your bills online En Make Payment Make onem payment without an account Password Forgot your email or password Select the Make a Payment link Payments 2 Notice the option to Create an Account in the top right corner Unregistered users can choose to set up an account prior to beginning the payment process Weleame Guest Log On or Cr Make a Payment make s payment you will need a curent biling statement to complete the required feds below To save your account information register for an account Fields marked with Required Account Information To praceea wn me payment eter your account tamation rem your most recent biling statement Account Type Electi Bill Doscripion Elect il First Name 3 Enter the information found on the billing statement in the Account Information section 4 Enter your email address When the transaction is completed a confirmation email will be sent to this email address 5 Select the payment method Then click Continue Payment Method Select a mode of payment to pay the bill and enter the account information associate
17. onal accounts the Payer must click on the to expand the account cea information Phone number 7 m emg Ne E Payment amount Due Date a mount ue The Payer will also see both accounts listed in the Total Amount Summary section If there is a fee associated with the payment then it will appear in this section as well GE Amount Summary This ate tote Account 58122 so eeun ranis sooo 3000 Sarica Fos 7 so Appendix Continued Make Payment Page Seas rd 2 Bank Name BRANCH BANKING amp TRUST COMPANY crx Becky the Make Payment you can Notnd Date choose the payment frequency Numer of omes Single Payment Weekly Bi Weekly Semi Monthly Payment Information Monthly cT Payment Method Payment Amount Then choose the End Date or Personal Checking S774 sio Number of Payments along with the Total Amount Paid TIT Day of the Week and Start Date ft Date a Memo Reset STEM o cancel One item found Payment Date Payment Amount Payment NN status Under the Payment History Q 10 15 2014 15 00 Personal Checking Processing El section on the Account csv Excel Profile page the following icon indicates a recurring payment Q
18. red Pending Payments this time vill be processed on the next business day 202 00 scheculed for 1030 2012 Bl 217 22 scheduled for 10 19 2012 B D Account Number 5123456782 Bill Description Electric 223 Amount Due Only select accounts will display the Amount Due information 1 Verify that the amount due matches your statement 2 If the amount does not match review the pending and processed payments which are located in the Account Overview section on the right side of the screen The Home Page Due Date Only select accounts will display the Due Date information 1 Verify that the due date matches your statement 2 If the dates do not match check the pending payments and processed payments located in the Account Overview section to determine if the payment has been processed View the Payment History 1 From the Home Page click the View All link mm 2 The Payment History displays Welzome Sarah D Hines Log Oft 3 The Payment History only displays payments made online 4 Contact Customer Support for information on payments ei made in person by phone or by mail Pending Payments 5 You can double click a listing to display the payment Qe information 6 You can ONLY change or delete pending payments 7 Click the Edit button to the right of the field you want to change 8 Click Submit Sarah o sno 5990
19. sensitive Change Password after First Logon Steps 1 through 4 below show you how to change your password the first time you log into the system 1 Enter the temporary password in the Current Password field 2 Enter the New Password in the correct format Passwords are case sensitive Passwords must include at least 8 characters and 1 numeral Passwords cannot exceed 16 characters Passwords should not include special characters such as amp Roc 3 Re enter the password to confirm the password Click Continue 4 Once logged in you will be directed to the Home page Welcome Sarah D Hines Loa OT A Change Your Password Curent Password New 1 2 Conte Password Edit Your Profile i a M If you did not set up an account you will not be able to view the Profile Tab Users who set up an account can change the following from the My Profile page Contact Information Change Password Logon Id Email Address Billing Information 1 From the Home page click the Profile Tab 2 The My Profile page displays Required fields are marked with an asterisk My Profile NOTE The logon id is your email address in the contact information section If you change carriers or change Contact information your email you can update your logon id to reflect the change Contac
20. t Information Pamer tee tno 3 Perform updates on the payer s name address phone number and email current Passwort address in this section Password d Password contin Passion 4 Change the password in this section Account Information 5 If the name and address er are the same as the 7 contact information place ome B a check in the box The fields will auto populate Eat Ares 6 Click Reset to clear all Contr man oralio fields Primary ore unte 7 Click Cancel to er prone amber discontinue LM ELT 8 Click Save to save the ameet D profile 9 You will receive an email E LL confirmation when the profile is updated Manage Your Account Forgot Password 1 From the Logon Screen click the Forgot your email or password link found beneath the password field _ Log to Bill Don t Have an Account Create an Account Easily pay and manage your bis Make a Payment Make a one time paymant without rogistraton Password Forgot your email or password am oe 2 The logon screen displays Forgot Email Address on the left and Forgot Password on the right Forgot Email Address Forgot Password Enter your Account Number an
21. t Method Payment Amount Personal Checking s200 Total Payment Amount s200 PaymontDato Payments Note The diagram below shows the routing number locations on a personal check DATE ons ORDER OF Personal Check A check Standardization SAMPLE NOT NEGOTIABLE 23 9 1517 Routing Number Account Number Check Number Note The diagram below shows the routing number locations on a Business check Business Pay Check ORDER OF 1 NOT NEGOTIABLE OO3B8L du 1202400028 Check Number Routing Number 19 735 8233 01 Account Number Payments Payment Information Complete below to schedule your one time payment Payment Method Payment Amount Personal Checking 200 Total Amount Due 3200 Payment Date a Memo i 8 Click Continue The Payment Verification screen displays If you need to make a change click the edit button next to the field you want to change 9 Review the Terms and Conditions and place a check in the checkbox to accept the terms 10 The payment confirmation screen displays You will receive an email confirming the payment Editing and Deleting a Pending Payment ae Pending payments can be edited or deleted as long as they have not passed the cut off time for processing To delete a payment click the delete icon by the pa
22. ter this time will be processed on the next business day B econ Stephanie rna cre Paeswors ont Help ama 2 The Help Menu contains three links User Manual FAQ and Contact Us 3 Click User Manual to access a manual with step by step instructions 4 Click FAQ for answers to frequently asked questions 5 Click Contact Us to display customer support contact information nl Erst sasetdetcom Appendix Application changes effective 10 25 2014 s Accounts HERR Create a Bill Pay Account Page Account is After selecting Create an Account from the login screen the payer will eine D have the ability to register up to 5 Made ita additional accounts by selecting Add et ooo Another Account at the bottom of each Ce account entry Note Existing users can add additional MICH accounts by modifying their profile m omn Verify Account Information Page Verify Account Information rte to ion s en rt trae bina ea nn are sin Contact information rane m On the Verify Account Information pataa GENS page the Payer reviews their pes He information for accuracy Usa Primary Numar 820666400 Logon Information Lo Dort mat corpor Account type meae Appendix Continued
23. yment you want to delete Ga Welcome Saran D Hina 37 mA Payment Histo m Account stzsissre2 oes en rats Vara OUR l mir ede pn mele pm or by el Chk any midi omn ur vw dde ur hare i pair pp Account Number 5123456782 Payment Date Payment Amount Payment Method Payment Status Q 10302012 520200 Personal Checking Frocsssng 10182012 5217 22 Personal Checking Frocsssng E E The history shows one Pending payment and one recurring payment Both have Home not been processed 1 To edit a pending payment click the icon El located to the right of the payment 2 The Edit Pending Payment screen opens displaying all previously entered information 3 After making changes click the Verify Changes button 4 The Confirmation Page opens and an email confirmation is sent to your email address Personal Saving Account Number E d emma j Payment Frequency Single Payment E Payment Information Payment Hothod Paymont Amount Personal Saving 1654 2400 XL BER DX tmn pamen COEN e Help 1 From the Home page click the Help Tab to access the Help Menu ee Welcome Log of AA Home Account 29999999996999 Welcome to JV Electric Electronic Payment a fast easy and secure way to make payments Payments entered by 05 10 PM EDT will be processed on same business day payments entered af
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