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1. the test strip and repeat the measurement with a new test strip Make sure that you do not squeeze your finger while taking the blood and that you do not touch the test strip during the measurement these are the two most frequent causes of the error 6 message If you follow the correct procedure and error 6 is displayed again you should immediately consult your healthcare professional to have your INR checked Please be reassured The CoaguChek XS instrument continues to effectively measure your INR values even if you are receiving antibiotic treatment or chemotherapy 99 99 of the cases in which an error 6 message is displayed result from an incorrect measurement process Since the CoaguChek XS instrument was introduced in 2006 the Norwegian case is the only case anywhere in the world in which an INR value greater than 10 has produced an error 6 As product quality is of utmost importance to us please rest assured that we have thoroughly investigated this technical detail and are amending our product literature to reflect this issue To ensure comprehensive communication we have also informed our healthcare professional customers We thank you for your understanding and do apologise for any inconvenience that this may cause Should you want to ask any additional questions and or seek clarification please do contact our CoaguChek careline free on 0808 100 7666 UK 1800 509 586 Republic of Ireland Mon2. 16th May 2013 Important Product Information CoaguChek XS instrument Error 6 Dear Roche are writing to you because our records show you have purchased a CoaguChek XS instrument to monitor your INR As you know the CoaguChek XS measures your INR up to a value of 8 0 It is known that in very rare situations INR values greater than 8 0 can occur for example if you are undergoing antibiotic treatment or chemotherapy The CoaguChek XS detects these very high values and displays the following two messages for your protection or Fig 1 Fig 2 In both cases the user manual advises you to consult your healthcare professional immediately In April 2013 we were made aware of one case in Norway in which antibiotic treatment resulted in a patient having an INR value greater than 10 However the CoaguChek XS instrument returned the following display The user manual tells you that an error has occurred in the measurement process Although a very high INR value is practically excluded as a reason for this error message we have decided as a precautionary measure to inform our CoaguChek XS users about the correct procedure to follow if an error 6 message is displayed Fig 3 What do I have to do if my CoaguChek XS instrument displays error 6 If this happens the most likely cause is that an error has occurred in the measurement process Please turn off the CoaguChek XS instrument remove
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