User Manual ViVOpay 4800 & 4800m
Contents
1. Buzzer Industry standard LED indicators Real time clock Environmental compliance Field upgraded firmware Full serial programming interface over serial port Two track MSR 4800m PN 560 1501 XX only Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 4 of 18 Unpacking the ViVOpay 4800 The ViVOpay 4800 requires a data cable and a power supply if you are not powering the reader through the data cable Verify that you have all the required components for the installation ViVOpay 4800 PN 540 1401 XX XX designates color and other superficial variations of the base model ViVOpay 4800m PN 560 1501 XX XX designates color and other superficial variations of the base model Data cable RS 232 Serial PN 220 2463 XX XX designates cable length Power supply US North America PN 140 2035 04 You may also need the following e Contactless test card ViVOcard Contactless Test Card P N 241 0015 03 Accessories The following accessories are available for the ViVOpay 4800 Part Number 520 1191 00 Countertop Stand ViVOpay 4800 Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 5 of 18 Installing the ViVOpay 4800 Radio Frequency Interference To perform contactless transactions the ViVOpay 4800 uses a radio frequency antenna The range reading distance and performance of the reader can be affected by other2. Field Communications NFC Radio Frequency RF Any frequency that corresponds to radio signals including those used by cellular telephones and wireless networks RF Reader The Point of Sale device that receives the RF transmission from a card fob or NFC phone Visa payWave Visa s contactless payment product that utilizes contactless technology Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 18 of 18
3. Power supply for the ViVOpay reader 120 V AC input 9V DC output For firmware and ViVOpay Serial Download Utility contact ID TECH Customer Support Preparation To prepare for the download 1 Install the ViVOpay Serial Download Utility program on the PC 2 Copy the ViVOpay 4800 or 4800m firmware on the PC Firmware Download Process The local download process is through the RS232 serial interface To download new firmware 1 Connect the DB9 end of the data cable to the PC serial port 2 Connect the RJ45 end of the data cable to the RJ45 socket at the end of the universal cable 220 2280 00 or to the RJ45 data connector on the bottom of the ViVOpay 4800m 3 Launch the ViVOpay Serial Download Utility 8 ViVOPay Serial Download ns wiy VIVO tech i Otech PLoader Serial Port x ay Connect Port COM12 x Van P we Set Version Baud Rate 115200 hi Enable Logging U B Pr Jo Exit 4 Set the COM port and baud rate from the drop down lists If you want to record communications with the reader select Enable Logging Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 14 of 18 Note If you are downloading to a ViVOpay 4800m set the baud rate to 19 200 The default baud rate for the ViVOpay 4800 is 19 200 5 Connect power to the ViVOpay reader reconnect if already powered amp YP Serial Download Utility a x Settings ViVOPay
4. radio frequency emitters and proximity to metal For best performance adhere to the following guidelines e Dono position the ViVOpay 4800 closer than 1 foot 80 cm to other ViVOpay 4800s or other non NFC RF emitting devices Some environments may require greater distances e Do not position the ViVOpay 4800 near radio transmitters e Avoid placing the ViVOpay 4800 on or near large metal objects Installing the ViVOpay 4800 This section describes how to install the ViVOpay 4800 The basic steps are e Connect to power and POS e Mount if required e Test the installation Connecting the ViVOpay 4800 Connection to the ViVOpay 4800 is through the molded connector on the terminal side of the reader s data cable 1 DC power connector 2 Data port 10P8C modular connector Strain Relief To prevent accidental disconnects or data errors due to a bad connection make sure you provide strain relief for the data cable If you are using the countertop stand be certain to engage the cable in the built in strain as described below Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 6 of 18 To connect the ViVOpay 4800 1 Connect the data cable to the modular connector Note The baud rate for ViVOpay 4800m is 19200 baud to match the baud rate of the MSR The ViVOpay 4800 is set to 19200 by default to be backward compatible with ViVOpay 4500 reader installations For information
5. is finished click Exit Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 15 of 18 Appendix A Specifications ViVOpay 4800 and 4800m Specifications 13 56 MHZ Standard ISO 14443 Type A B ISO 18092 l ji enta Operating Temperature 0 to 40 C 32 to 104 F 7 Standard 20 to 70 C 4 to 158 F Operating Humidity 20 to 90 non condensing Operating Environment Indoor only D F OWEI J Voltage 9 12 Vdc regulated 10 450 mA maximum ViVOpay 4800 Physical Specifications Length 127 mm 5 0 in unfolded 63 5 mm 2 5 in folded Width 106 7 mm 4 2 in maximum Depth 17 78 mm 0 7 in Weight 0 159 Kg 0 35 Ibs ViVOpay 4800m Physical Specifications Length 134 4 mm 5 293 in 7 Width widest 164 8 mm 6 489 in maximum Depth 42 7 mm 1 681 in Weight 0 363 Kg 0 8 Ibs Lithium Battery Warning The Lithium Battery used in the products may not be replaced by the user The product must be returned to ID TECH authorized service center for replacement with the same or equivalent type recommended by the manufacturer If for any reason the battery or ViVOpay card reader must be disposed of do so following the battery manufacturer s instructions Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 16 of 18 Regulatory Compliance FCC Part 15 Class A Equipment This equipment has been tested and found t
6. to remove the stand by depressing the spring clip on the wide side of the stand and lifting the stand off of the ViVOpay 4800 Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 10 of 18 6 If you are planning on using either of the two channels on the bottom of the stand make sure to route the RJ45 10 pin cable and optionally the power cable through the stand 7 Attach the power cable and the RJ45 10 pin connector into the base of the ViVOpay 4800 Make sure that the cables are routed into the channels 8 Reattach the stand if it was removed for routing the cables Note that the stand helps to hold the cables in the channels 9 Attach the other end of the RJ45 10 pin cable to the POS ECR and plug the power module into an electrical outlet The reader will beep twice and be ready for operation after approximately 35 seconds Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 11 of 18 Testing the Installation After you have completed the installation check that the ViVOpay 4800 and the POS are communicating correctly by performing a sample transaction To test that the reader is reading cards present the contactless card fob phone flat against the upper half of the reader so that maximum surface area is parallel to the screen V VO VivOcard Contactless If you have installed a ViVOpay 4800m you can try
7. D TECH does not make and hereby disclaims any and all other express or implied warranties including but not limited to warranties of merchantability title fitness for a particular purpose and any warranties arising from any course of dealing usage or trade practice ID TECH does not warrant that the services or hardware will be uninterrupted error free or completely secure Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 2 of 18 Table of Contents GETING Starte Ginosesecsceeweinesesenssweee se E 4 INVENIO Wy e erase wintacese esata siesta waste ual tei iebie eure sae eumleu gebaa dead eae au iennee asdeseieeeaes 4 COLES aa dedi aican idan atde nee Made sdc tacked coke Neca n daa Boe neha mash race muah iean teh isis 4 Unpacking Ine VIV ODA 4300 nse stenssmcnieardaniowaalveninassawaneaee 5 PACCOS SOMES ceana a a EEEE 5 Installing the ViVOpay 4800 00nnnannnannnannannnannnnnnnnnnnnnnnnnnnrrnnrsnenrnnnnrrsnresnenne 6 Radio Frequency Interference ssc oer Gast etan sitet Gari ate Gatisin de Geri bale Garletats eee Ges 6 lMStailing TNE VIN OD AY ACO O veces seictetnsoin A 6 Connecting Ihe VIN ODAY 4800 bcesssessessteraunnsternsssetonaesnstenesratenervetousesneeenenens 6 SIFAIh REMC sasatyaiacvacawpcanedanedosnneusanwaduse aeuncesiqoad nese qaubaawaconssesiaeus gush anneeemnoasanaeaees 6 Mounting to the Countertop Stand ccccceccecseececeeeeceeeeeeeeeesseeeesseeeeseeeeeas 7 I
8. IDT CH Value through Innovation User Manual ViVOpay 4800 amp 4800m SWIPE j Here C FE 80134501 003 A Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 1 of 18 Copyright 2014 International Technologies and Systems Corporation All rights reserved ID TECH 10721 Walker Street Cypress CA 90630 USA This document as well as the hardware and software it describes is furnished under license and may only be used in accordance with the terms of such license The content of this paper is furnished for informational use subject to change without notice and not to be construed as a commitment by ID TECH ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this document Except as permitted by such license no part of this publication may be reproduced or transmitted by electronic mechanical recorded or any other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer The services and hardware are provided as is and as available and the use of these services and hardware is at the user s own risk I
9. Serial Download v0 0 14 Utility VIVO tech Version HG3 BL 1 0 3 Vi Opay Device Detected Download Comport Open Successfully y Bootloader VivVOpay Device Detected Pd Disconnect Get Version v Download Image Gi Continue Boot Exit E Port COM1 1152008N1 Device Detected 6 Click Download Image The fourth LED rightmost illuminates when the reader is in download mode Note If the reader does NOT respond to the utility reset the reader by unplugging the power connector and reconnecting 7 From the File dialog box select the hex or bin file you are downloading to the ViVOpay 4800 and click OK All four LEDs blink while the image is downloading P Serial Download Utility _ xj Settings ViVOPay Serial Download v0 0 14 Utility VIVO tech Version HG3 BL 1 0 3 Ps Disconnect Application Image Area Erase in Progress Get Version qa 00 00 06 Download Comport Open Successfully RP A Vi Opay Device Detected ay Soman Requesting Bootloader Version from Device Bootloader Version HG3 BL 1 0 3 Please Select Application Image file ox Cancel File Selected HG2_4R_2 1 0 C04 r13022 hex File Checksum Successful Application Image Area Erase in Progress Gj Continue Boot 5 Exit Port COM1 1152008N1 Operation In Progress The download utility will erase the existing image and then load the image you selected above 8 When the download
10. ach the ViVOpay 4800 serial cable to the serial port of the POS consult your POS manual for additional information 6 Connect the ViVOpay power cable to the power module The reader will beep twice and be ready for operation after approximately 35 seconds Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 8 of 18 Installing the ViVOpay 4800m This section describes how to install the ViVOpay 480m The basic steps are e Connect to power and POS e Mount if required e Test the installation The following pictures show the ViVOpay 4800m installed in a counter top stand Note that the stand causes the unit to sit at a slight angle to the counter top surface Cable installation 1 Turn the ViVOpay 4800m over to get access to the cable routing channels power jack and RJ45 10 pin connector Warning Do not use 8 pin connectors as they can damage the jack Use only ID TECH approved cabled with 10 pin connectors Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 9 of 18 2 Select the channel to be used for routing the cable You can choose to use either of the two channels on the bottom of the stand or any of the three channels at the bottom of the ViVOpay 4800m underneath the stand This decision should be based on the installation requirements 3 If you want to use any of the channels on the bottom of the ViVOpay 4800m you need
11. and current are present Replace the power supply Verify that power cable plug is fully inserted Replace the reader e Remove power from unit remove back cover and reseat SAM card If unsure contact ID TECH support for assistance Reading Cards Fobs Phones Power LED on read LEDs do not light and beeper is not audible when card fob phone is presented Some cards fobs phones read but not all No data is received or data is garbled Card fob phone not properly presented retry Metal or RF interference Firmware issue contact your local support representative Unsupported card fob phone used Wrong firmware contact your local support representative Possible bad card fob phone Unsupported card used Faulty or incorrect cable connections Unsupported card used Contactless application is not installed on terminal for serial connections only The POS application is not using the correct communications parameter 19 200 baud if on RS 232 serial Present card fob phone closer to the reader and ensure that it s parallel to the reader Verify that the card fob phone is valid current Test with ViVOpay Contactless Test Card part number 241 0015 03 Verify that the unit is not near any large metal objects Verify that correct firmware is loaded local support representative only Try reloading the firmware mage Replace the reader Verify that correct firmware is
12. d in a hardware device that allows reading and executing the software but does not allow modification e g writing or deleting data by an end user Example Firmware is a program in a read only memory ROM integrated circuit chip A hardware configuration is usually used to represent the software Example Firmware is a program embedded in an erasable programmable read only memory EPROM chip which program may be modified by special external hardware but not by an application program Fob A key chain device or other non standard credit card sized form factor that has an embedded radio frequency RF chip MasterCard PayPass MasterCard s contactless payment product that utilizes contactless technology NFC Near Field Communications NFC Phone Near Field Communications NFC phone A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit debit payments Also see UICC Point of Sale POS Refers to terminals used in retail stores with a magnetic stripe reader keyboard display and auto dialer modem or IP connection connected to the telephone internet network and used for online credit debit authorization Can also be connected to a host computer which handles all transaction processing including item price look up data collection and credit debit authorization Proximity Payments Payment method utilizing contactless technology such as RF Infrared IrDA or Near
13. loaded on reader local support representative only Check to see if card fob phone is damaged Try a different card fob phone Check that the cable connection is secure and in the correct port on the POS ECR Check that the POS ECR has the correct software application to accept data from the contactless reader may need assistance from the POS vender Try a different card tob phone Contact the payment processor for an application upgrade Check that the cable is correctly attached to the back of the ViVOpay 48200 Loosen and gently reseat the connector if necessary Do not over tighten the retaining screw Check the POS application Check the baud rate The default is 19200 and this is the maximum rate for the ViVOpay 4800m Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 13 of 18 Upgrade ViVOpay 4800 Firmware This section describes how to use the ViVOpay Serial Download Utility to download firmware to the reader over a direct serial connection To batch download firmware remotely contact ID TECH Customer Support for assistance Required Items Gather the following items before downloading new firmware to the ViVOpay 4800 e PC with available serial com port ViVOpay 4800 with cable attached or ViVOpay 4800 with MSR 220 2463 00 Serial Data Cable DB9 serial to RJ45 ViVOpay Serial Download Utility software Firmware file Hex Bin for the desired firmware e g AR 2 1 0
14. n may be included in the manual in that alternative form provided the user can reasonably be expected to have the capability to access information in that form Industry Canada Class A Equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Industry Canada Information for User Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Cet appareil num rique de la classe A est conforme aux normes NMB 003 CNR Gen et CNR 210 du Canada Son fonctionnement est assujetti aux deux conditions suivantes 1 Cet appareil ne peut pas provoquer d interf rences nuisibles et 2 cet appareil doit accepter toute interference re ue y compris les interferences pouvant entra ner un fonctionnement non d sir Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 17 of 18 Glossary Discover Zip Discover s contactless payment product that utilizes contactless technology Electronic Cash Register ECR The combination of a traditional cash register and a POS terminal often PC based ExpressPay from American Express American Express contactless payment product that utilizes contactless technology Firmware Software that is embedde
15. nada Information for USP cccccceccccseeceeeeeeeeseeeesaeeeesaeeeeeaees 17 OS SM eaae ar E EE EEE 18 Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 3 of 18 Getting Started Overview The ViVOpay 4800 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands The ViVOpay 4800 is a counter top contactless reader with serial RS 232 to POS systems The ViVOpay 4800 is available with an MSR accessory called the ViVOpay 4800m PN 560 1501 XX The ViVOpay 4800 readers comply with ISO IEC 18092 to support the full peer to peer NFC feature set ViVOpay 4800 supports the following contactless payment applications with version AR 2 1 of the Advance Reader firmware MasterCard PayPass MagStripe v3 3 Visa payWave MSD v2 0 2 American Express ExpressPay v1 0 Discover Zip v1 0 Google Wallet ViVOcard 1 2 and 3 Later versions may support different payment applications You can use the Get Module Version serial command to return a list of Supported applications For more information see the Advanced Reader Serial Interface Developers Guide This document assumes that users are familiar with their host POS systems and all related functions Features The following features are supported ISO 14443 type A B and Mifare based contactless payment transactions ISO 18092 support for peer to peer NFC devices and smartphones Support for Soft SAM
16. nstalling the ViVOpay 4800M ccccccseecceceeeeeeseeeceseeeeceeseeeeeeseeeeeesaaeeeesaaees 9 Gale WS tal O ics cece tere eee 9 TESTING US MAST ALON senaia AE 12 Tesinga TANS ACUOM sasac a E inne inci E arena 12 Troubleshooting and Maintenance ccccccccceececeeeeceeeeceeeeseeeeeeeeesaeees 13 TVOUDICSNOOUMM Orissa 13 Upgrade ViVOpay 4800 Firmwatr e ccccsecccseeeeseeeeseeeeseeesaeeeseeeseeeeseeeesees 14 POG Ue Ce NEMS ramanira a a eee 14 Preparado sasstarostsaterateeotdpaidrehdenteuatiepiduabsateietdusaelupsdiedtuasdiebisaidseblapitsebioald 14 Firmware Download Process ccccscccsseeceeeecceeecseeecaueecseeessueesseeessesesseeeeas 14 APPENA A ne fener nr reer cnt rent en eee Ment C URC nT nent tte 16 SPECIICATION S serie cie entrees ee ek ae ee ee ee See 16 ViVOpay 4800 and 4800m Specifications ccceccecseeeeeseeeeeeeeeeseeeeesaeeeesaaes 16 ViVOpay 4800 Physical Specifications cccccceccecseeeeceeeeeeeeeeeseeeeeseeeeeees 16 ViVOpay 4800m Physical Specifications ccccccecseseecseeeeeeeeeeeeeeeeseeeeeees 16 EINUM Battery VV ANNING kearsen 16 Regulatory GOMPNANCE sscce22 5e2ns ce seeciusewsaeneiesamie mesial ee 17 FOC Patt 15 Glass AE GUO Mei sssr EE EEEE 17 FOG IMIORMalOM TOF WISE s dcacccscscacdvasdencdnccdantcnandeasdaatgaaidaacdeasdes sdeagencccanccenedes 17 Industry Canada Class A Equipment cccccccecceeeeeseeeeseeeeeseeeeeseeeeesaees 17 Industry Ca
17. o comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio to television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Information for User The user s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In cases where the manual is provided only in a form other than paper such as ona computer disk or over the Internet the information required by this sectio
18. on how to change the baud rate see the ViVOpay Advanced Reader Serial Interface Developers Guide 2 Insert the power cable into the power connector 3 Connect the power supply to power The ViVOpay 4800 LEDs flash and the reader is ready to operate after about 35 seconds If the reader fails to power up see Troubleshooting on page 13 Mounting to the Countertop Stand The ViVOpay 4800 can be mounted in the Countertop Stand for easier use To mount the ViVOpay 4800 in the Countertop Stand 1 Assemble the ViVOpay 4800 countertop stand by inserting the saddle into the base Make sure to align the curved part of the saddle with the curved part of the base 2 Forapermanent installation you can fasten the stand base to the countertop with the provided screws For a non permanent installation additional mounting solutions can be suggested Please contact your local support representative for further information Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 7 of 18 3 Slide the bottom of the ViVOpay 4800 down into the saddle Press the sides firmly until the tabs snap into place 4 The preferred cable routing of the cable is through the hole at the back of the base and in the strain relief channel in the underside of the base Note The cable should always be positioned to the back of the ViVOpay 4800 do not route the cable towards the front of the ViVOpay 4800 5 Att
19. reading any MagStripe card before connecting to a terminal When a contactless card fob phone or MagStripe card has been successfully read the ViVOpay 4800 beeps and illuminates all four green LEDs One indicator of an unsuccessfully read is a double beep from the reader For more information see Troubleshooting and Maintenance on page 13 Testing a Transaction The exact wording that appears on the terminal depends on the POS application To test a transaction Ring up a transaction on the POS Present a card fob phone in close proximity to the reader or swipe a MagStripe card A single beep and LED flash indicates that the card has been validated A receipt is printed by the POS with the purchase amount Initiate a charge reversal on the POS and tap swipe the card again if needed A a aa Copyright 2010 2014 International Technologies amp Systems Corp All rights reserved Page 12 of 18 Troubleshooting and Maintenance Troubleshooting The ViVOpay 4800 readers are reliable and easy to troubleshoot The components that may require troubleshooting include the power supply the reader and the data cable Possible Cause General Issues Reader does not appear to be powered on no LEDs lit On power up display sticks on firmware version Reader not powered on Incorrect power supply used e SAM card isn t seated properly Check cable connections Verify that power is on and correct voltage
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