Smart One DOCSIS Cable Modem User`s Manual
Contents
1. NAME COLOR MODE STATUS Power Green On O K Cable Green On Ready Blinking Not Ready LAN Green On Connected USB Green On Connected Activity Green Blinking Cable Modem Transmit Receive Data via Ethernet or USB Table 3 2 LED Indicators without USB port NAME COLOR MODE STATUS Power Green On O K Cable Green On Ready Blinking Not Ready LAN Green On Connected RX Green Blinking Receive Data from Cable RF TX Green Blinking Transmit data from Ethernet to Cable RF 2 LED power on sequence a Power LED on It indicates that CM gets power from the power adapter b All LEDs but POWER blink 2X Blinking twice for a second after booting up It means SDRAM and Flash are O K and CM is ready to work c Cable LED blinks fast Blinking thrice per second CM is trying to find DS frequency d Cable LED blinks slow Blinking once per second CM is trying to find US channel DS was found now e Cable LED blinks really slow Blinking 2 seconds a time CM is trying to register to CMTS DHCP TFTP f Cable LED ON Solid on CM is operational 12 Appendix A Cable Modem Specifications Table 4 RF Downstream Specification PARAMETER VALUE NOTES Center Frequency 91 MHz to 857 MHz 30 kHz Level Range 15 dBmV to 15 dBmV One Channel Symbol Rate 5 056941 Msym sec 30 Mbps 64QAM 5 360537 Msym sec 43 Mbps 256QAM Bandwidth2. you need to use a crossover Ethernet cable instead of a straight through cable 4 Try replacing the cable between the modem and the Ethernet card 5 If the problem persists it could indicate a problem with the Ethernet card or the modem Contact the manufacturer of the Ethernet card or your cable provider Question 4 The RX Light Is Off Answer The RX Light flickering On and Off indicates that the cable network is successfully receiving data If the RX light is off then the cable network is not receiving data from the modem If the cable network is having problems transferring data check the Cable light as described above Question 5 The TX Light Is Off Answer The TX Light flickering On and Off indicates that the cable network is successfully transmitting data If the cable network is having problems transferring data check the Cable light as described above If the TX light is off then the cable network is not transmitting data to the modem If the modem is having problems transferring data check the Cable light as described above Question 6 All LEDs look right but I still cannot access the Internet Answer If the Power Cable LEDs and LAN LED are lighted the cable modem is operating properly Try shutting down the computer and then turning it on This causes the computer to re establish communications with your cable service provider s computer Power cycle the cable modem by removing the power adapter from its
3. 6 MHz Total Input Power lt 30 dBmV Input Impedance 75 Ohms Input Return Loss gt 6 dB 88 MHz to 860 MHz Table 5 RF Upstream Specification PARAMETER VALUE NOTES Frequency 5 MHz to 42 MHz Edge to Edge Level Range 8 to 58 dBmV QPSK 8 to 55 dBmV 16QAM Modulation QPSK and 16QAM Symbol Rate B20K 640K 1280K 2560K 5120Kbps QPSK 640K 1280K 2560K 5 120K 10240Kbps 16QAM Bandwidth 200K 400K 800K 1600K At Edges and 3200 KHz Output Impedance 75 Ohms Output Return Loss gt 6 dB 5 MHz to 42 MHz 13 Table 6 Electrical Specification PARAMETER MEASURED VALUE NOTES Power Adapter output voltage lower limit 11 4 VDC Power Adapter output voltage upper limit 12 6 VDC Current consumption 560 mA Normal mode Normal mode Table 7 Physical Specification PARAMETER VALUE NOTES Size 181mm H x 143mm L x 36 mm W Weight Net Weight 450g 30g Gross Weight 900g 60g Table 8 Environmental Specification PARAMETER VALUE NOTES Operating Temperature 0 Cto H0 C Operating Relative 10 to 90 Non condensing Humidity Operating Altitude 100 to 7 000 feet Storage Temperature 10 C to 60 C 14 Appendix B Questions and Answers Section 1 Troubleshooting Modem LED Problems Troubleshooting the modem portion of this Cable Modem begins with observing the fron
4. 7 CHAPTER 5 USB INSTALLATION OPTIONAL cscsscssssscssssssssssesersscsssessssscsnsssessersssnssseeserseees 8 CHAPTER 6 CABLE MODEM LED OPERATION sccccssssssssssessssssssesssssssscsssssesscssessssesssssaees 12 APPENDIX A CABLE MODEM SPECIFICATIONSG csccscssssssssssscsssssssscsssssnsssessesssssssssessssesees 13 Table 4 RF Downstream Specification e ce eescecessseeceseceeeseeeeceeaeeeeeees 13 Table 5 RF Upstream Specification eeesceesseeceesceceseececeeaceecnsaeeeeeeeees 13 Table 6 Electrical Specification ces ceescceesseceeeseececeececeeaeecestececesaeee ees 14 Table 7 Physical Specification neesii oieta eeen e ereta 14 Table 8 Environmental Specification oooconnnoconnoncccnnoncnnonnnanonononconacananccnnnno 14 APPENDIX B QUESTIONS AND ANSWERS cssscsssssssscsscsssssesessesssscsessssssssessssessssssssessessesseses 15 APPENDIX C GLOSSARY csccscsscssssccssccssssnccccesssscsscsssssssssssscescssnsssessessssnsssessessssssssssssssssessesssness 25 1 111 Chapter 1 Introduction This chapter provides an introduction to the DOCSIS 1 0 1 1 equivalent Cable Modem User Guide In addition this chapter provides a general description of the Cable Modem s product features 1 1 About This Manual This manual is divided into the following sections Chapter 1 Introduction Provides a general introduction to the Cable Modem Reference Design Chapter 2 Before You Begin
5. Provides preliminary information needed to understand your product s installation We recommend reading this chapter for instructions on how to make the most of your new Cable Modem Chapter 3 Hardware Installation Shows you how to install the Cable Modem including instructions for connecting the Hybrid Fiber Coax HFC cable network and the data network to your personal computer s Ethernet Network Interface Card NIC or Universal Serial Bus USB Chapter 4 Ethernet Installation Shows you how to install the Cable Modem through Ethernet Port Chapter 5 USB Installation optional Shows you how to install the Cable Modem through USB Port Chapter 6 Cable Modem LED Operation Provides operating instructions for using your new Cable Modem Appendix A Cable Modem Specifications Provides the specifications for the Cable Modem Appendix B Questions and Answers Provides the answers for questions during the cable modem installation andapplications Appendix C Glossary Provides the Term definition and explanation for Cable Modem 1 2 General Description This is a complete MCNS DOCSIS 1 0 1 1 equivalent Cable Modem product This DOCSIS 1 0 1 1 equivalent product works with all existing DOCSIS 1 0 1 1 equivalent head end equipment and Multiple Service Operator MSO networks The Cable Modem interfaces between a Hybrid Fiber Coax HFC network a 10Base T 100Base TX Ethernet NIC A MDIX and an USB port optional inside
6. ToD Time of Date Tuner Converts TV channels to a fixed lower frequency 6 40 MHz Two Way Cable Modem Access Cable access that allows data to flow in both the upstream and downstream directions UDP Part of the TCP IP protocol used to exchange data over the internet Upstream Indicates the direction of the flow of a data stream from the user s computer to the network headend 29 USB Universal Serial Bus The Universal Serial Bus USB replaces many different types of serial and parallel port connectors with one standard plug and port combination 10BaseT An unshielded twisted pair cable with RJ 45 connectors used with an Ethernet LAN 10 indicates the speed 10 Mbps Base refers to baseband technology and T means twisted pair cable 64QAM 64 State Quadrature Amplitude Modulation This digital frequency modulation technique is primarily used for sending data downstream over a coaxial cable network 64QAM is very efficient supporting up to 28 mbps peak transfer rates over a single 6 MHz channel But 64QAM s susceptibility to interfering signals makes it ill suited to noisy upstream transmissions from the cable subscriber to the Internet 30
7. Using USB with the Windows 2000 or Windows XP Operating System 1 Click Network on Control Panel make sure USB Cable Modem is installed NOTE If you have no TCP IP protocol press Add highlight Protocol and press Add Then next step is to highlight Microsoft and TCP IP and then press OK to complete the adding TCP IP protocol process Local Area Connection Properties ORES General Sharing Connect using BY Smart One USB Cable Modem Components checked are used by this connection MI E Client for Microsoft Networks MI 2 File and Printer Sharing for Microsoft Networks Install Uninstall Properties Description Transmission Control Protocol Intermet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in taskbar when connected OK Cancel 2 Click TCP IP gt Conexant USB Cable Modem 3 Click Properties 4 Click the IP Address TAB choose Obtain an IP address automatically 21 Internet Protocol TCP IP Properties 2 x General You can get IP settings assigned automatically if pour network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Use the following IP address Obtain DNS server address automatically O Use the following DNS server addresses Advanced Concer 5 For Windows 2000 On the Windows De
8. for transmission At the destination the carriers are separated the data is extracted from each and then the data is combined into the original modulating information 28 QoS Quality of Service Often used to indicate a certain service level guaranty QPSK Quadrature Phase Shift Keying QPSK is a digital frequency modulation technique used for sending data over coaxial cable networks Since it s both easy to implement and fairly resistant to noise QPSK is used primarily for sending data from the cable subscriber upstream to the Internet RF Radio Frequency A range of the electromagnetic spectrum Signals in this frequency range can be transmitted through the air or through a wire High speed cable modems use RF technology to send and receive signals over the cable television network RJ45 The type of connector used with twisted pair Ethernet wiring SNMP Simple Network Management Protocol TCP Transmission Control Protocol This standard provides transmission control for applications to ensure reliable delivery of data despite changing network conditions such as congestion or failure of a segment of the network TCP is the transport layer portion of TCP IP the most commonly used protocol suite for the Internet TCP IP Transmission Control Protocol Internet Protocol The most commonly used protocol suite for the Internet refers to two of its most import protocols TCP and IP TFTP Trivial File Transfer Protocol
9. listening for a snap Figure 3b Connecting the USB Cable USB port CAUTION 1 Connecting to More Than one Computer Devices This cable modem provides you the feature for Ethernet and USB interfaces to operate on 2 different computer devices simultaneously However you have to obtain additional IP addresses from your cable service provider CAUTION 2 Do not using USB and Ethernet in one computer at the same time You are strongly recommended to connect to the Internet using either the Ethernet port or the USB port only In most cases CATV ISPs provide one IP address only having the USB and Ethernet cables plugged into the cable modem at the same time might cause you to access the Internet improperly Chapter 4 Ethernet Installation Setting Up the Computer to Use an Ethernet Connection The LAN port you are using is auto negotiating 10 100Mbps Switch Ethernet Interface You can use the Ethernet port to connect to the Internet with an Ethernet network device such as NIC Hub Switch through RJ45 Before you connect to and install the cable modem please set the IP address to Obtain an IP address automatically as below and do ensure the TCP IP protocol is installed on your system and configured correctly in your PC Internet Protocol TCP IP Properties 3 21 x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for
10. to a single cable similar to the stops on a bus line The Ethernet technology is an accepted worldwide standard whose characteristics are defined by the IEEE 802 3 standards committee F connector A type of coaxial connector labeled RF on the rear of the cable modem that connects the modem to the cable system Firewall A software or hardware system that prevents unauthorized outside access theft deletion or modification of information stored on a local network Typically this unauthorized access would be via an organization s Internet connection 26 Headend The aggregation point in a CATV plant where control equipment is located The CMTS resides here as does video broadcast and monitoring equipment HFC Hybrid Fibre Coax A cable system where the cables closest to the Headend are fiber technology and the cables dropped into individual homes are coaxial Between these two ends the signal is converted from fiber to coaxial The coaxial cable then runs through the branches of the network and is finally dropped into the home Hub Electronic device that accepts data from a sending computer and delivers it to the appropriate destination Many networks are shaped like a wheel with different computers attached at the ends of the wheel s spokes the hub is the center of the wheel ICMP Part of the TCP IP protocol used for network diagnosis IEEE 802 3 IEEE is the Institute for Electrical and Electronic Engineers 802 3 re
11. to do restart power cycle or reset the cable modem and follow with the Ethernet or USB installation to set up your cable modem Question 8 How to Offer Multiple Users to Operate on One Cable Modem Answer Possible Solutions 1 Connecting to 2 Computer Devices through Ethernet and USB Interfaces This cable modem provides you the feature for Ethernet and USB interfaces to operate on 2 different computer devices simultaneously However you have to obtain additional IP addresses from your CATV ISP 2 Connecting to More Than one Computer Devices through Ethernet Interface using an External Hub The Cable Modem can simultaneously support up to 15 host devices The actual number may be limited by your CATV ISP If your CATV ISP allows you to use multiple IP addresses you may attach multiple computers or other IP devices using an external hub Question 9 How to check if the USB Installation is completed Answer Using USB with the Windows 98 or Windows Me Operating System 17 Click Network on Control Panel make sure USB Cable Modem is installed Network FX TCP IP gt D Link DFE 530TX PCI Fast Ethernet Adapter 4 WT TCPAP gt DialUp Adapter TCPAP gt Realtek ATL8139 4 PCI Fast Ethernet Adapte 4 y gt Smart One USB Cable Modem R TCPAP gt VIA VT5105 Rhine Ill Fast Ethemet Adapter Client tor Microsoft Networks NOTE If you have no TCP IP protocol press Add highlight Protocol and press Add
12. 25 DHCP Protocol used to automatically assign various network settings most notably IP addresses DHCP Client Capabilities The Dynamic Host Configuration Protocol DHCP provides centralized management of the Transmission Control Protocol Internet Protocol TCP IP client configurations including the IP address gateway address Domain Name Server DNS address and more The DHCP Client enables the Office Cable Modem to acquire TCP IP settings such as the IP address gateway address and DNS address from the ISP This is ideal when one TCP IP address is provided by the ISP and this address may change from time to time as is the case with many cable modem Internet accounts DNS Domain Name System Automated system used to translate computer names into IP addresses A DNS server is used to look up a name and provide its address to the requesting computer DOCSIS Data Over Cable Service Interface Specification A standard that defines interface requirements for cable modems involved in high speed data distribution over cable television networks Downstream Indicates the direction of flow of a data stream from the cable headend to the user s computer Duplex Tuner A tuner that processes both upstream and downstream signals Encryption The scrambling of a signal by means of an algorithm to prevent unauthorised monitoring of the message Ethernet A network technology that employs a bus topology in which all computers attach
13. Smart One DOCSIS Cable Modem User s Manual Model Number CMX300V2 L FCC Statement This device complies with Class B Part 15 of the FCC Rules The device generates uses and can radiate radio frequency energy and if not installed and used as instructed may cause harmful interference to radio communication Only shielded USB and Coaxial cables are to be used with this device in order to ensure compliance with FCC emissions limits Accessories connected to this device by the user must comply with FCC Class B limits The manufacturer is not responsible for any interference which results from use of improper cables or which results from unauthorized changes or modifications to the device A Minimum 26 AWG Line Core should be used for connection to the cable modem Warranty Items sold by manufacturer distributor agent hereinafter called Seller are warranted only as follows Except as noted below Seller will correct either by repair or replacement at its option any defect of material or workmanship which develops within one year after delivery of the item to the original Buyer provided that evaluation and inspection by Seller discloses that such defect developed under normal and proper use Repaired or replaced items will be further warranted for the unexpired term of their original warranty All items claimed defective must be returned to Seller transportation charges prepaid and will be returned to the Buyer with transpo
14. Then next step is to highlight Microsoft and TCP IP and then press OK to complete the adding TCP IP protocol process 2 Click TCP IP gt Conexant USB Cable Modem 3 Click Properties 18 TCP IP Properties 5 For Windows 98 Me On the Windows Desktop click Start 6 Select Run 7 Type winipcfg exe and Click OK 19 8 Select your adapter name USB Cable Modem Ethernet Adapter Information USB Cable Modern y Adapter Address 00 30 54 12 34 58 IP Address 192 168 11 16 SubnetMask 255 255 255 0 Default Gateway 192 168 11 1 Release Renew Release All Renew All More Info gt gt 9 Click Renew If you don t receive an IP address 10 Type command and click ok SS 8 2 xl pn Type the name of a program folder document or Internet j resource and Windows will open it for you Open command y Cancel Browse 11 Type ipconfig and press Enter lol x Ro ea al als A C WINDOWS Desktop gt ipconf ig Windows IP Configuration Ethernet adapter RP Address e as ey oe os oy og os IZ 11 16 Subnet Mask a 255 255 255 6 Default Gateway 192 168 11 1 4 Ethernet adapter IP Address a 18 10 120 151 Subnet Mask sha as ds i os 3255225525528 Default Gateway 18 10 120 9 IC WINDOWS Desktop gt 12 Type ipconfig renew_all if you don t receive an IP address 20
15. ary Bandwidth Amount of data that can be transmitted per time Baseline Privacy Interface The baseline privacy interface BPI provides cable modem users with data privacy across the cable network by encrypting data traffic between user s cable modem and CMTS BER Bit Error Rate Browser A computer program that lets users access and display information from the World Wide Web Two of the most commonly used browsers are Netscape Navigator and Microsoft Internet Explorer CATV A cable television network system CCCM CPE Controlled Cable Modems CMTS Cable Modem Termination System The Cable Modem Termination System CMTS is the major component of the headend It interfaces to the cable network the backbone data network and several support systems The CMTS also controls the configuration registration and media access of all the cable modems under its control and determines who gets to transmit when and for how long Coaxial Cable Coaxial cable coax allows wide bandwidth transmission over long distances The coax cable is composed of an inner wire surrounded by an outer conductive shield CPE Customer premises equipment Decryption The conversion of a coded encrypted signal to its original form by means of an algorithm Demodulation The process of recovering at the receiver an original transmitted signal that has been modulated Demodulator A D demodulation error correction MPEG synchronization
16. coaxial cable should be connected to the modem prior to the power connector Figure 1 Connecting the Coaxial Cable Cable Feed F Connector Step 2 Connect the AC Adapter to the Cable Modem by inserting the barrel shaped connector into the mating power connector on the back of the Cable Modem as illustrated in Figure 2 Exercise carefully to ensure the connectors are properly aligned prior to insertion and ensure the two connectors engage completely The cable modem is shipped with an AC adapter Remember to use only power adapter that came with the cable modem Other power adapters might have voltages that are not correct for your particular cable modem Using a power adapter with the wrong voltage can damage the cable modem The cable modem power input requires 12 VDC input with minimum 1000 mA current The 12 V is on the center connector and ground is on the outer connector Figure 2 Connecting the AC Adapter Power Step 3 a Connect the Cable Modem to an IEEE 802 3 10BaseT 802 3u 100Base TX Network using a RJ 45 male terminated CAT 5 cable as illustrated in Figure 3a Figure 3a Connecting to a Network Interface Card 10 100Mbps Auto MDIX Ethernet Step 3 b optional Notice Some serials may not have USB port Connect the USB cable to the Cable Modem by inserting the rectangular end of an USB cable into the USB port of the Cable Modem as illustrated in Figure 3b Ensure the connectors lock together by
17. e Click Back to select a different driver or click Next to continue Location of driver z D ANETBDCM INF lt Back Cancel 9 After windows install the USB driver Click Finish and Windows will ask for reboot Add New Hardware Wizard Ha Smart One USB Cable Modem Windows has finished installing the software that your new hardware device requires Cancel Using USB with the Windows 2000 or Windows XP Operating System To use the USB port with Windows 2000 XP 1 Connect USB cable from PC to Cable Modem 2 Connect RF cable and Power on Cable Modem Wait until Cable Modem register 9 1t will take from 40 sec to 4 min depends on Network traffic 3 Cable Modem may reboot if you previously connect it through Ethernet port 4 Windows will prompt new hardware found Found New Hardware y S CMX300 2 Installing 5 Insert the Driver CD ROM 6 Click Search for a suitable driver then Next Found New Hardware Wizard Install Hardware Device Drivers SS 4 device driver is a software program that enables a hardware device to work with y an operating system This wizard will complete the installation for this device op CMx300v2 A device driver is a software program that makes a hardware device work Windows needs driver files for pour new device To locate driver files and complete the installation click Next What do you want the wizard to do Search
18. fers to the specifications of the Ethernet protocol ISP Internet Service Provider A commercial organization that provides access to the Internet for its subscribers IP Internet Protocol IP is a standard that defines the format of packets of information sent over the Internet and the mechanism for routing each packet to its destination IP is the network portion of TCP IP the most commonly used protocol suite for the Internet IP Address A unique 32 bit address assigned to every device in a network An IP address is composed of a network address and a host address Each network is assigned an address by a government agency and each company administrator assigns an address to each host computer Latenacy Lag Excessive response time Time between sending a request to a server e g web page and receiving the response LED Light Emitting Diode A semiconductor device that emits light when voltage is applied between its terminals LEDs are used on the cable modems as front panel lights MAC Address The physical address of the Media Access Control device 27 MAC Media Access Control Media Access Control MAC is the protocol governing access to the network The MAC device is located between receive and transmit paths Among its functions are the controlling of ranging the assignment of frequencies and the allocation of time slots MCNS Multimedia Cable Network System Modulation A controlled variation of any p
19. for a suitable driver for my device recommended Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel 7 Select CD ROM drivers and click Next 10 8 Windows will locate the driver automatically Found New Hardware Wizard Driver Files Search Results SS The wizard has finished searching for driver files for your hardware device y The wizard found a driver for the following device oy CMX300v2 Windows found a driver for this device To install the driver Windows found click Next Sy s netbdem inf 9 After windows install the USB driver Click Finish and Windows will ask for reboot Found New Hardware Wizard Completing the Found New Hardware Wizard y Smart One USB Cable Modem Windows has finished installing the software for this device To close this wizard click Finish lt Back Canes 11 Chapter 6 Cable Modem LED Operation There are no user controls on your cable modem To operate simply apply power to the unit by inserting the AC Adapter into an AC power outlet Connecting the AC adapter to an AC protection circuit is always recommended 1 LEDs mean Your cable modem provides status information to the user Five Light Emitting Diodes LEDs located on the front panel provide this information as detailed in Table 3 1 or Table 3 2 Table 3 1 LED Indicators with USB port
20. le modem To do this you may need to obtain additional IP addresses from your cable service provider Chapter 5 USB Installation OPTIONAL Notice Some serials of Cable Modem may not have USB port Using the USB port to connect to the Internet allows you to install the cable modem more quickly and easily than connecting to the Internet using the Ethernet port since you do not need to install a network interface card NIC Using USB with the Windows 98 or Windows Me Operating System To use the USB port with Windows 98 Me 1 Connect USB cable from PC to Cable Modem 2 Connect RF cable and Power on Cable Modem Wait until Cable Modem register 1t will take from 40 sec to 4 min depends on Network traffic 3 Cable Modem may reboot if you previously connect it through Ethernet port 4 Windows will prompt new hardware found Found New Hardware e CMX300 2 Installing 5 Insert the Driver CD ROM 6 Click Search for the then Next Add New Hardware Wizard What do you want Windows to do Bao e A ES Display alist of all the drivers in a specific location so you can select the driver you want lt Back Next gt Cancel 7 Select CD ROM drivers and click Next 8 Windows will locate the driver automatically Add New Hardware Wizard Windows driver file search for the device Smart One USB Cable Modern Windows is now ready to install the best driver for this devic
21. n company for Cable Modem services If using a MSO network contact your local cable operator to ensure the termination circuit is removed and service is available 2 2 Safety Precautions For your protection observe the following safety precautions when setting up and using your equipment Failure to observe these precautions can result in serious personal injury and damage to your equipment e Make sure the voltages and frequency of the power outlet match the electrical rating labels on the AC Adapter e Do not place any object on top of the device or force it into a confined space e Never push objects of any kind through openings in the casing Dangerous voltages may be present Conductive foreign objects could produce a short circuit that could cause fire electrical shock or damage to the equipment e When installing the CABLE MODEM be sure to observe the anti static caution in the installation section of this user s guide This will prevent damage to the board and other components e Whenever there is danger of lightning disconnect the power cable and the Hybrid Fiber Coax cable from the cable modem to prevent damage to the unit The use of an AC protection device will not completely protect the cable modem product from damage caused from the transmission across the Hybrid Fiber Coax network 2 3 Unpacking and Inspection Included in the kit is the following e Cable Modem e AC Adapter e Installation Guide e Etherne
22. no 1 ECCSTATEMEN part I WARRANTY A EA ETNE RE I a KESAN BI DIN VAN A e E a ad o dla I CHAPTER 1 INTRODUCTION sseseeeesrsesesesesocceseossosoeorossesoseeosossoresososseoeeesosoesoeesososorosessoseeosossoseeosossesse 1 1 1 About This Manual oooooconnncccnnoncccnnoccnnnnonanonanonconaccnnnccnnnnnccnnnos 1 Chapter 1 Introductioniscsss cssseseetecvazehidancdeasseysesvenstssassgedsnage rote cbesenadesineds 1 Appendix A Cable Modem Specifications coooooconnnoccnnnncccnnoncnnononacnnnan nnnoss 1 1 2 General DeSCriptiOn csiieinieo ctr E Bat E E T eres 1 1 3 Feature aos nta carnada caida 2 CHAPTER 2 BEFORE YOU BEGIN csccscsscsssscsscsssssssscsssssnscssssesssssssssessssssessssssssessssessssnssseesersess 2 2 1 System Requirements eee ceeececeseececeeeeeestecceeseeeeseaeeeses 2 2 2 Safety Precautions scceeececeseeceeeseceeceeeecesceceseeceeesaeeeenees 2 2 3 Unpacking and Inspection cconocccnnnncccnonancnnonanonnnnccnonnancnnnccnnn 3 2 4 Operation Environment 0 0 0 ceecceesseeceeseecesececeeeeeeeseeeeneeeees 3 Table 1 Maximum Ratings in Non Operational or Storage Conditions 3 Table 2 Operational Conditions 2 0 0 eee eesseeceeeeeceseeecenaeeeeseecesaeeesnaeeeaes 3 CHAPTER 3 HARDWARE INSTALLATION scscsscssssscssccssscssscessssnscsessessssessssesesssssssssssssessesserees 4 CHAPTER 4 ETHERNET INSTALLATION csccccsssssssssccsssscsssssscsssscsessessssnssseesesssssssssesssessesserees
23. oose cable connections e Unterminated connections e Problem with the cable on the street e Problem in the cable network Possible Solutions 1 Disconnect and then reconnect the power This will automatically reset the modem 2 Wait at least 4 minutes 3 If the Cable light is still off then there could be a problem with the cable wiring Check all cables between the modem and the ground terminal outside the house Unplug the power again then plug it back in as before 4 If the Cable light is still off there might be a problem with the cable network or the modem Contact your cable provider 15 Question 3 The LAN Light Is Off Answer If the LAN light is on the Cable Modem s Ethernet port is connected to the computer correctly If the modem is having problems transferring data check the Cable light as described in the above Cable Light subsection to determine the state of the modem If the LAN light is off the modem is not detecting the Ethernet network interface card Possible Solutions 1 Make sure the cable between your computer s Ethernet card and the modem is securely fastened at each end 2 There may be a green carrier detect light on the back of the Ethernet card It should be a steady green If the cable is securely connected then the Ethernet card may have loosened from its socket Open up the computer and make sure the card is firmly seated in place 3 If you have plugged a hub into the port
24. outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider Verify that you have installed TCP IP properly and that the TCP IP parameters provided by your cable service provider are correct for your computer If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter and reconnecting the cables so that the cable modem is connected directly to the cable wall jack Then try reconnecting to your cable service provider 16 Section 2 Troubleshooting Network Problems If you have been referred to this section from one of the paragraphs above then there is a possible problem with your cable network Contact your CATV ISP to check if the network is functioning correctly If the network is functioning correctly then there is likely a problem with your cable modem Contact your CATV ISP Section 3 Troubleshooting User Application Problems Question 7 If CATV ISP provides one IP address only how do I switch CPE Answer Possible Solutions You may switch CPE in two ways 1 On same computer switch between Ethernet and USB interfaces 2 Switch from A computer to B computer No matter how you switch CPE please be noted that this cable modem is following with DOCSIS specification definition The DOCSIS rules if changing to the other CPE device the cable modem learned original CPE information can t be replaced You have
25. roperty of a carrier wave for transferring data Modulator Encoding modulation frequency conversion D A conversion etc MSO Multiple Service Operator NAT Network Address Translation technique used to share a single IP address to provide internet access to a LAN Network Interface Card A Network Interface Card NIC is a plug in circuit board installed in an expansion slot of the computer The NIC also called an Ethernet card takes parallel data from the computer converts it to serial data packets it and sends it out over a 10BaseT cable OS Operating System The basic software that allows application programs to access a computer s hardware resources Packet loss Number of data packets that are lost in transmission Ping Program to measure network latency QAM Quadrature Amplitude Modulation QAM is a method of combining two amplitude modulated signals into a single channel thereby doubling the effective bandwidth QAM is used with pulse amplitude modulation PAM in digital systems especially in wireless applications In a QAM signal there are two carriers each having the same frequency but differing in phase by 90 degrees one quarter of a cycle from which the term quadrature arises One signal is called the I signal and the other is called the Q signal Mathematically one of the signals can be represented by a sin wave and the other by a cosine wave The two modulated carriers are combined at the source
26. rtation charges collect unless evaluation proves the item to be defective and that the Seller is responsible for the defect In that case Seller will return to Buyer with transportation charge prepaid Seller may elect to evaluate and repair defective items at the Buyer s site Seller may charge Buyer a fee including travel expenses if needed to cover the cost of evaluation if the evaluation shows that the items are not defective or that they are defective for reasons beyond the scope of this warranty The Seller makes no warranty concerning components or accessories not manufactured by it However in the event of failure of such a part Seller will give reasonable assistance to Buyer in obtaining from the manufacturer whatever adjustment is reasonable in light of the manufacturer s own warranty Seller will not assume expense or liability for repairs made outside the factory by other than Seller s employees without Seller s written consent SELLER IS NOT RESPONSIBLE FOR DAMAGE TO ANY ASSOCIATED EQUIPMENT NOR WILL SELLER BE HELD LIABLE FOR INCIDENTAL CONSEQUENTIAL OR OTHER DAMAGES THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE Trademarks All trademarks are the property of their respective owners Table of Content SIMAO A e eee 1 DOCSIS Cable Mode oooocccnocccnnonccononanonononcconnncnnnccnnnnn cacao ncccnnnccrann
27. sktop click Start 6 Select Run 7 Type cmd and Click OK A zix Type the name of a program Folder document or Internet resource and Windows will open it For you 8 Type ipconfig and press Enter 9 JR cele El aE Al C WINDOWS Desktop gt ipconf ig Windows IP Configuration Ethernet adapter dandane gt 192 168 11 16 Subnet Mask Sa do 2558 Default Ga os eo os of SRLS ISAT 1 Ethernet adapter IP Addr wat ae wt es a a op SERIE ot Subnet Mask 255 255 255 8 Default Gateway 10 10 120 9 C WINDOWS Desktop gt 22 10 Type ipconfig renew if you don t receive an IP address Question 10 I could not install USB driver well anyway Answer In case you do not install USB driver correctly Please go to DEVICE MANAGER and if you see an yellow exclamation mark follow by CMX300v2 as shown in the picture below this content Select USB Composite Device and click the right button of your mouse select Remove Now you may exit the DEVICE MANAGER Please run Cable Modem Wizard again and install USB Driver 23 24 1 8 Network adapters Y Other devices CMX300v2 l CMX300v2 Ports COM amp LPT Sound video and game controllers System devices Universal Serial Bus controllers i Intel R 82801B4 B4M USB Universal Host Controller 24 Intel R 82801B4 BAM USB Universal Host Controller 24 USB Composite D Appendix C Gloss
28. t RJ 45 Cable e USB Cable optional e USB Driver Wizard and manual CD ROM or manual only CD ROM e Case Holder If any items are missing or damaged please contact your local Sales Office 2 4 Operation Environment Tables 1 and 2 define the maximum ratings for the CABLE MODEM Table 1 Maximum Ratings in Non Operational or Storage Conditions NON OPERATIONAL OR STORAGE CONDITIONS Temperature 10 C to 60 C Humidity 10 to 90 non condensing Table 2 Operational Conditions OPERATIONAL CONDITIONS Temperature 0 C to 40 C Humidity 10 to 90 non condensing Chapter 3 Hardware Installation This chapter describes the proper steps for connecting your new Cable Modem Please be sure to follow the steps in the sequence outlined below Failure to do so could result in improper operation or failure of your Cable Modem Step 1 Connect a DOCSIS 1 0 1 1 equivalent cable feed to the F connector on the back of the cable modem as illustrated in Figure 1 Ensure that the center conductor of the 75 ohm coaxial cable is inserted directly into the center of the F connector Secure the coaxial cable by carefully threading the outer shell of the coaxial cable connector onto the F connector in a clockwise direction until tight Be careful not to over tighten the connector or you may damage either the connector or the cable modem NOTE To speed up the initial cable modem registration process the
29. t panel lights also called LEDs light emitting diodes The pattern of these lights indicates the status of the modem Interpreting the pattern correctly can indicate whether the modem is functioning properly or not If there is a problem the lights provide clues as to what the problem might be The Cable Modem does not require any routine maintenance If you cannot identify and correct a fault using these troubleshooting procedures please contact your cable television CATV Internet Service Provider ISP Question 1 The Power Light Is Off Answer The normal state for this light is solid red If the Power light is off then the modem is not receiving power Possible Solutions 1 Check to make sure the power cable is firmly plugged into both the cable modem and the electrical outlet Try unplugging then reconnecting the cable at each end 2 Check that the wall outlet is working Test it by using a light or some other device in the suspect outlet 3 If the power light remains off the external power supply or the power cord is probably defective Contact the supplier of the Cable Modem for assistance Question 2 The Cable Light Is Off Answer The normal state for this light is solid green If the Cable Light Is Off then the modem is not detecting the downstream radio frequency RF signal provided by the cable network This could be caused by any of the following e Radio frequency noise in the home e Damaged cable e Bad or l
30. the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet masi ae Default gateway Following is an example of configuring the TCP IP Protocol on Windows 98 Operating Systems 1 Click Start button choose Settings and then Control Panel Double click on the Network icon click Properties 2 A list of installed network components appears Look for an entry named TCP IP This entry may be followed by an arrow and a description of the NIC hardware device installed in the computer If you don t see TCP IP listed anywhere in the The following network components are installed box click the Add button choose Protocol and click the Add button Select Microsoft as the manufacturer and then scroll down in the list on the right to find TCP IP If you see TCP IP listed proceed to step 4 3 Click the OK button You will be prompted to insert the Windows 98 installation upgrade CD 4 Scroll down in the box until you find a line that says TCP IP gt followed by the name of your Ethernet adapter Click on Properties and choose Obtain an address automatically which means that your PC has been configured to use DHCP Dynamic Host Configuration Protocol 5 Click OK Congratulations You have successfully set up your new Cable Modem CAUTION Using the Ethernet port allows you to use a hub to connect multiple computers to the cab
31. your personal computer 1 3 Features B DOCSIS 1 0 DOCSIS 1 1 equivalent B Ethernet 10Base T 100Base TX A MDIX or USB optional Interface for easy installation B Status LEDs Power Cable LAN USB Activity or Power Cable LAN RX TX QoS MSO SNMPv3 remote network management MSO Web Browser management auto detect CM status Field software upgradeable by MSO DHCP server support Auto disable in MSO operation mode Provide MIBs DOCSIS1 0 1 1 Supports up to 15 networked clients DDWDDNDDNDDADAW If you experience problems with your Cable Modem please contact your Field Applications Engineers at your local Sales Office He or she will be happy to help you with all of your technical needs Chapter 2 Before You Begin Before installation please check the following requirements with your computer This cable modem equips ETHERNET and USB optional interfaces You can choose either one to connect to the cable modem or connect Ethernet and USB simultaneously 2 1 System Requirements System Requirement of Ethernet Connection 1 IBM Compatible Macintosh or other workstation supports TCP IP protocol 2 An Ethernet port supports 10Base T 100Base TX Ethernet connection 3 Subscribed to a Cable Television company for Cable Modem services System Requirement of USB Connection optional 1 IBM Compatible PC with Microsoft Windows 98 2000 Me XP 2 PC with available USB Port 3 Subscribed to a Cable Televisio
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