Touchstone CM820 Cable Modem User`s Guide
Contents
1. Networking Shaving Connect using Connect using P Reatek RTL8101E Family PCI E Fast Ethemet NIC NDIS a Reatek RTL8101E Family PCI E Fast Ethemet NIC NDIS r This connection uses the following tian This connection uses the following items Z Cient for Microsoft Networks 1 0 Clent for Microsoft Networks M Bismartec Network Security intermediate Filter Driver v Bismentec Network Security intermediate Filter Driver M1 JE Detenministic Network Enhancer i JE Deterministic Network Enhancer E A E QoS Packet Scheduler A E QoS Packet Scheduler S M1 JB Fie and Printer Sharing for Microsoft Networks 2 E Fie and Printer Sharing for Microsoft Networks X Intemet Protocol Version 6 TCP IPv6 CAM internet Protocol Version 6 TOP IPv6 Cai Intemet Protoce CP IPv4 Y M 4 Intemet Protocol Version 4 TCP IPv4 Y 4 eens eg i Install msi Properties Install Inmnatal Properties Description Description Transmission Control Protocol Intemet Protocol The default TCP IP version 6 The latest version of the intemet protocol wide area network protocol that provides communication that provides communication across diverse interconnected across diverse interconnected networks networks ok i cne TCP IPv4 Selected TCP IPv6 Selected Touchstone CM820 Cable Modem User s Guide 26 ARRIS Getting Ethernet2. A high quality type of cable used for gigabit Ethernet 1000BaseT connec tions When purchasing Ethernet cables always look for Category 5e cable Coaxial cable coax A thin wire used to connect your television and Cable Modem to the cable TV system You can buy coax from any electronics retailer and many dis count stores CPE Customer Premise Equipment This is the equipment that is plugged in to the cable modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services Such as DNS and TFTP needed by a device connecting to the network DHCP allows the cable company to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address Downstream In an HFC network the direction from the head end to the subscriber Some older cable documentation may refer to this as the forward path Touchstone CM820 Cable Modem User s Guide 42 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification The interoperabili
3. Started Installation Configuration Troubleshooting Glossary 5 Double click Internet Protocol Version 4 TCP IPv4 to configure TCP IPv4 Note If your cable provider requires TCP IP version 6 double click Inter net Protocol Version 6 TCP IPv6 to configure TCP IPv6 The TCP IP properties window for the version you selected displays Internet Protocol Version 4 TCP IPv Properties oem x Internet Protocol Version 6 TCP IPv6 Properties eax 1 es _ H i aai a a General Alternate Configuration General 7 You can get IP settings assigned automatically if your netwark supports You can get IPv6 settings assigned automatically if your network supports this capability this capability Otherwise you need to ask your network administrator Otherwise you need to ask your network administrator for the appropriate IPv6 settings for the appropriate IP settings i Obtain an IP address automatically Obtain an IPv6 address automatically Use the following IP address Use the following IPv6 address g 1 Obtain DNS server address automatically Obtain DNS server address automatically Use the following DNS server addresses Use the following DNS server addresses TCP IPv4 Properties TCP IPv6 Properties 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Cli
4. ARRIS Touchstone CM820 Cable Modem User s Guide Get ready to experience the Internet s express lane Whether you re checking out streaming media downloading new software or checking your email the Touch stone CM820 Cable Modem brings it all to you up to eight times faster than stan dard DOCSIS 2 0 cable modems The Touchstone Cable Modem provides an Ethernet connection for use with either a single computer or home office Local Area Network LAN Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting Started Installing and Connecting Your Cable Modem Configuring Your Ethernet Connection Using the Cable Modem Troubleshooting Glossary Export Regulations This product may not be exported outside the U S and Canada without U S Department of Commerce Bureau of Export Administration authorization Any export or re export by the purchaser directly or indirectly in contravention of U S Export Administration Regulation is prohibited Copyright 2011 ARRIS All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applicati
5. f Local Area Connection Status S General Connection 1Pv4 Connectivity Internet IPv6 Connectivity Internet Media State Enabled j Duration 01 27 54 Speed 1 0 Gbps Activity Sent A Received a Bytes 1 975 644 94 996 481 Waingia Disable Diagnose A Touchstone CM820 Cable Modem User s Guide 29 ARRIS Troubleshooting Glossary Getting Ethernet Started Installation Configuration 5 Click Properties to open the Properties window Q Local Area Connection Properties Local Area Connection Properties Networking Networking Connect using Connect using P Broadcom NetXtreme Gigabit Ethemet KP Broadcom NetXtreme Gigabit Ethemet 0 Client for Microsoft Networks M E QoS Packet Scheduler 2 8 File and Printer Sharing for Microsoft Networks EM rtemet Protocol Version 6 TCP IPv6 4 Intemet Protocol Version 4 TCP IPv4 WI Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Description X TCP IP version 6 The latest version of the intemet protocol that provides communication across diverse interconnected networks This connection uses the following tems This connection uses the following tems M 9 Client for Microsoft Networks M QoS Packet Scheduler C2 8 File and Printer Sharing for Microsoft Networks M Intemet Protocol Version 6 TCP IPv6 AIR temet Protocol Version 4 TCP
6. A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Cable Modem You can buy a splitter from any electronics retailer and most discount stores Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to the headend Some older cable docu mentation may refer to this as the return path or reverse path Touchstone CM820 Cable Modem User s Guide 45 Touchstone CM820 Cable Modem User s Guide 2011 ARRIS Group Inc All rights reserved All information contained in this document is subject to change without notice ARRIS reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS
7. All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s spec ifications e Ensure proper ventillation Position the Cable Modem so that air flows freely around it and the ventillation holes on the unit are not blocked e Do not mount the Cable Modem on surfaces that are sensitive to heat and or which may be damaged by the heat generated by the modem its power supply or other accessories Touchstone CM820 Cable Modem User s Guide 4 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communi cations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures e Reorient or re
8. IP M a Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Install Description Prpetira Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks cox Ee TCP IPv4 Selected TCP IPv6 Selected Touchstone CM820 Cable Modem User s Guide 30 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties to configure TCP IPv4 Note If your cable provider requires TCP IP version 6 select Internet Pro tocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected displays apes Paes yaron IOTA os heres hue Internet Protocol Version 6 TCP IPv6 Properties General Alternate Configuration General You can get IP settings assigned automatically if your network supports You can get IPv6 settings assigned automatically if your network supports this capability this capability Otherwise you need to ask your network administrator Otherwise you need to ask your network administrator for the appropriate IPv6 settings for the appropriate IP settings Obtain an IP address automatically Obtain an IPv6 address automatically Use the following
9. IP address h Use the following IPv6 address Obtain DNS server address automatically Obtain DNS server address automatically Use the following DNS server addresses i Use the following DNS server addresses Ii Validate Settings upon exit etl Validate settings upon exit ee o mN Cancel i cancel kaa TML j TCP IPv4 Properties TCP IPv6 Properties 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the newe settings and close the Properties window Then click Close to back out of the remaining setup screens Touchstone CM820 Cable Modem User s Guide 31 Getting Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock A System Preferences lt Show All Q Oo amp s Appearance Dashboard amp Desktop amp Dock Expos Screen Saver Hardware gt m Yy Bluetooth COs amp DVDs Displays Internet amp Network a p 3 Touchstone CM820 Cable Modem User s Guide 32 ARRIS Started Installation Configuration Troubleshooting Glos
10. Use a pointed non metallic object to press this button mit a B Ethernet connector yellow for use with a computer or home network LAN J The rear of the Cable Modem has the following connectors and controls CM820A S Rear Panel IS connection C Cable connector for the coax cable Power connector for the power cord Si E Power Switch CM820S only power On Off switch ff Pet Reset 10 100 1000 bo ee SSS baas m e CM820S 8 O y O pi O i i o Touchstone CM820 Cable Modem User s Guide 15 efi tale Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary Mounting the Cable Modem You can either mount the Cable Modem on a wall or place it on a desktop For wall mount applications you can mount the Cable Modem with the indicators facing up ward vertical or to the side horizontal Tools and Materials For wall mounted installations make sure you have the following tools and mate rials before proceeding for mounting on drywall Two 1 4 6mm drywall anchors not included two 6 x 1 5 38 1 mm self tapping panhead screws not included and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdr
11. company and verified that they provide data service using standard DOCSIS technology e You have all the Items You Need e Cable and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Cable Modem automatically You need only follow the instructions in this section to install and connect the Cable Modem Touchstone CM820 Cable Modem User s Guide 14 ARRIS efi tale Ethernet Started Installation Configuration Troubleshooting Glossary Front Panel Q Q Q CM820A S Front Panel CM820A S The front of the Cable Modem provides the following indicators f HAAA 4 A Link indicates Ethernet connectivity between the Cable Modem and com puter It may be yellow or green to indicate the connection speed ARRIS B Online indicates internet data transmission status i aii C US indicates upstream connectivity It may be yellow or green to indicate SU the connection speed Q D D DS indicates downstream connectivity It may be yellow or green to indi cate the connection speed E Power indicates whether AC power is available to the unit CM820A A Rear Panel gt iii 4 oo A Reset button resets the Cable Modem as if you power cycled the unit
12. screws Orient the Cable Modem with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Cable Modem over the screws then slide the case down until the narrow end of the keyhole slot contacts the screw shaft Proceed to Connecting the Cable Modem Desktop mounting instructions 1 Position the Cable Modem so that e air flows freely around it e the back faces the nearest wall e it will not fall to the floor if bumped or moved e the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Cable Modem Touchstone CM820 Cable Modem User s Guide 17 ARRIS Started Installation Configuration Troubleshooting Glossary efi tale Ethernet Connecting the Cable Modem 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Cable Modem s Cable connector C Tighten the connec tions by hand then tighten an additional 1 8 turn with a wrench Note For best performance use high quality RG 6 type coax cable and mini mize or eliminate splitters between the cable jack and the Cable Modem 2 Insert the plug from the power cord into the Power connector on the Cable CM820A Modem D and insert the power cord into a convenient AC outlet Model CM820S only Make sure that the rear panel power switch E is set to the ON position The Power light on the front of the Cable Modem lights up
13. 000000 eo00000000000 ooocooocooo0oo0o00000000000000000000 oooooo0o0000000000000000000000 oo o oocooooo0oo0oo0o00000000000 Le O ooooo0oo0o000000000000 D eeecsccc0000000000 C Ethernet Connection Ethernet is a standard method of connecting two or more devices into a Local Area Network LAN Note To connect two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Cable Modem package comes with a 6 foot 1 9m Ethernet cable the con nectors look like wide telephone connectors you can purchase more cables if nec essary at a computer retailer If you are connecting the Cable Modem directly to a computer or to an Ethernet hub or broadband router with a cross over switch ask for Category 5e CAT5e straight through cable CAT5e cable is required for giga bit Ethernet Gig E not regular CAT5 cable Touchstone CM820 Cable Modem User s Guide 12 Getting Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary What About Security Having a high speed always on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol lowing tips to enhance your system s security Keep your operating system updated with the latest security patches Run the system update utility a
14. 2 Open Transport recommended or MacOS X Linux other Unix Ethernet connection Hardware drivers TCP IP and DHCP must be enabled in the kernel Touchstone CM820 Cable Modem User s Guide 11 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary About this Manual G Z TR ORRERRARRA O This manual covers all of the different CM820 models Your model may not have all E E E E a ee of the capabilities outlined in this manual To determine which model you have pur oooo0oo000000000 oo00000000000 H e x 600000000009 000000000000 chased refer to the image at the left The model number is on the label affixed to eoo0000000000 ooo0o000000000 th C bl M d o000000000 O o00000000000 oooo0o0000000 oo00000000000 e a e o em opoooo0o00000000000000 pooo0o000000 00000000 ooo00000000000 C0000 e000000000000 C0000 oooooo0oo00000000000 ooooo0oo0oo00000000000 e000000000000 0000 oo0o000cC0000000 0000 oo0oo00000000000 0000 oo0o00000000000 0000 Model 00000000000000000 jooMeMeMeMeMeoMoMomee oo0oo0o0000000000 000 Number oo0o00000000000 0000 oeoo00000000000 0000 oo0o00000000000 0000 CODDDDDDDDDDAO OOO Oly eo000000000000 000 Ol oooooo0oo0o0000000000 w oo00000000000 o oojg oo0000000000 o Olas g ooo0o0o000000000 oo i oooo0oo0o000000 oooo0oo00000000 o0000000000 o00000000000 oo000000000 ooo000000000 oo0000
15. DHCP Lease button 7 Close the System Properties application TCP IPv4 configuration is completed Touchstone CM820 Cable Modem User s Guide 34 efi tale Started ARRIS Installation Configuration Troubleshooting Glossary 8 If you are using TCP IPv6 click Configure IPv6 near the bottom of the pre vious window lt Configure IPv6 Automatically 4 IPv6 Address Router Ta ED IP Address Renew DHCP Lease Subnet Mask DHCP Client ID UF required Router DNS Servers o Optional Search Domains Optional IPv6 Address a Click the lock to prevent further changes Assist me 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone CM820 Cable Modem User s Guide 35 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary Using the Cable Modem This chapter describes the controls and features available on the Touchstone Cable Modem and covers basic troubleshooting procedures e Setting up Your Computer to Use the Cable Modem e Indicator Lights for the CM820A S Models e Using the Reset Button Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Touchstone CM820 Cable Modem User s Guide 36 ARRIS Started I
16. Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders Protected under one or more of the following U S patents 7 031 435 Other patents pending ARSVD01394 Release 8 Standard 1 1 July 2011 A ARRI s
17. about twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Cable Modem s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Cable Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a web proxy that keeps copies of popular web pages the proxy can send you those pages instead of fetching them directly from the web site resulting in faster page loading and less network congestion RF Abbreviation for Radio Frequency Some literature refers to coax as RF cable and the connectors as RF connectors Touchstone CM820 Cable Modem User s Guide 44 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary RJ 11 A standard 2 conductor modular connector commonly used in North Amer ica for connecting telephones RJ 45
18. bility provides high speed data Compatibility Data services DOCSIS or Euro DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if of fered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Cable Modem Power Cord Quick Installation Guide Wall Mounting Template and Instructions Ethernet Cable End User License Agreement Touchstone CM820 Cable Modem User s Guide 8 Getting Started Coax Cable ARRIS Ethernet Installation Configuration Troubleshooting Glossary Items You Need If you are installing the Cable Modem yourself make sure you have the following items on hand before continuing Cable modem package see What s in the Box for a list of items in the package Coaxial cable coax as shown in the image to the left this is a thin cable with a connector on each end It is the same kind of wire used to connect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Cable Modem The coax should be long enough to reach from your Cable Modem to the nearest cable outlet Note For best performance use high quality RG 6 type coax cable and min
19. ck OK to accept the new settings and close the Properties window Touchstone CM820 Cable Modem User s Guide 27 ARRIS Troubleshooting Ethernet Configuration Getting Started Installation Glossary TCP IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel E3 gt Control Panel Adjust your computer s settings System and Security Review your computer s status Back up your computer Find and fix problems View network a Jnd tasks Choose homegroup and sharing options Hardware and Sound View devices and printers Add a device Connect to a projector Adjust commonly used mobility settings Programs Uninstall a program Get programs View by Category User Accounts Change account type Appearance and Personalization Change the theme Change desktop background Adjust screen resolution Clock Language and Region Change keyboards or other input methods Change display language Ease of Access Let Windows suggest settings Optimize visual display Control Panel Home Sean Umra Bors s View network status and tasks _ Connect to a network View network computers and devices Add a wireless device to the network System and Security Network and Internet Hardware and Sound HomeGroup Programs Choose homegroup and sharing options User Accounts Appearance and Persona
20. ea Connection 2 Properties 2 x General Connect using a Xircom Cardbus Ethernet 100 Modem 56 Ethernet Interf Lasoe Components checked are used by this connection vi M Ghent for Microsoft Networks Vi E Determmistic Network Enhancer JS Fie and Printer Sharing for Microsoft Networks v nterr one T f iori Control Protocol wide area network protocol that provides actoss diverse interconnected networks I Show icon in taskbar when connected Touchstone CM820 Cable Modem User s Guide 20 Getting Started ARRIS Installation Configuration Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server ad dress automatically then click OK AE eee R oe Otherase mn pau rando mh ys reiro ore the spbopace ie Obtain an IP address automatically C Use the following IP address Obtain DNS server addes automatically C Use the foliowang DNS server addesser 4 Click OK to accept the new settings and OK again to close the Configura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone CM820 Cable Modem User s Guide 21 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet TCP IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system TCP IPv6 Note This procedure shows the c
21. esets Model CM820S only The rear panel power switch can also be used to power cycle the unit Touchstone CM820 Cable Modem User s Guide 39 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary Troubleshooting The Cable modem is plugged in but the Power light is off Check all power connections Is the power cord plugged in firmly at both ends Model CM820S only Is the rear panel power switch in the ON position If you plugged the power cord into a power strip make sure the strip is switched on Avoid using an outlet controlled by a wall switch if possible Check the outlet by plugging in another device such as a lamp Finally check the fuse or circuit breaker panel I m not getting on the Internet It may take over 30 minutes to establish a connection the first time you power up your Cable Modem especially when many people are online Al ways leave your Cable Modem plugged into AC power and connected to the cable system Check the front panel lights e The Power and Online lights should be on e The Link light should be either on or blinking e If the Power light blinks for more than 30 minutes call your cable com pany for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable If you have one or more s
22. gateway and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system e TCP IP Configuration for Windows 2000 e TCP IP Configuration for Windows XP e TCP IP Configuration for Windows Vista e TCP IP Configuration for Windows 7 e TCP IP Configuration for MacOS X Touchstone CM820 Cable Modem User s Guide 19 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary TCP IP Configuration for Windows 2000 Follow these steps to configure the Ethernet interface on a Windows 2000 operat ing system Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Network and Dial up Con nections gt Local Area Connection 2 Inthe Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may have to select the appropriate Ethernet card in the Connect using area of the Local Area Connection Properties window Local Ar
23. he network Touchstone CM820 Cable Modem User s Guide 24 Safety Getting Started Installation ARRIS Configuration Usage Troubleshooting Glossary TCP IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window Network and Sharing Center x a PC UNETA AISELCOM Taa compat E ARSISILOM Teman rence Access Local and mone Connection Loca Aven Connection Sharing and Ocovery Menon acora So Foe rarng om Puist folder thang o Pamei inang Cit ine praters aetates Mesa shang oo shin moe a he Ves gent babsan am thann Drom mee tte Shared rata beiten cn thes compen Touchstone CM820 Cable Modem User s Guide 25 Getting Started ARRIS Installation Configuration Troubleshooting Glossary 3 Click Manage network connections If prompted for a connection choose Local Area Connection The Network Connections window displays _ _ vo m ate __ ee J Bre ComretPand gt Netmort Connections ars 5 fe oR ves Toor Adunced help 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue TD Local Area Connection Properties essa AT Local Area Connection Properties Mn Lets
24. i mize or eliminate splitters between the cable jack and the Cable Modem Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Cable Modem and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line may deteriorate the quality of your television and or internet connection Wall mount hardware optional if you want to wall mount your Cable Modem you need to obtain two drywall anchors or wood screws See the Wall Mount Template and Instructions for more details Information packet your cable company should furnish you with a packet containing information about your service and how to set it up Read this in formation carefully and contact your cable company if you have any ques tions Touchstone CM820 Cable Modem User s Guide 9 ARRIS efi tale Ethernet Started Installation Configuration Troubleshooting Glossary Getting Service Before trying to use your new Cable Modem contact your local cable company to establish an Internet account When you call have the following informatio
25. isplays Local Area Connection Status Click Properties Select TCP IP by clicking it one time Then click Properties Local Area Connection Properties mE General Authentication Advanced eal S S APPRIS TOUCHSTONE DEVICE Cerin This connection uses the following items M IE Client for Microsoft Networks M d File and Printer Sharing for Microsoft Networks v QoS Packet Scheduler J Install Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks C Show ican in notification area when connected Cox _ cence Touchstone CM820 Cable Modem User s Guide 23 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 5 Click the General tab Then click Obtain an IP address automatically and click OK Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask pour network administrator for the appropriate IP settings Obtain DNS server address automatically Use the following DNS server addresses 6 Click OK to accept the new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from t
26. iver flat blade or Phillips depending on what kind of screws you use wall mount template included with the Cable Modem Quick Installation Guide transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Cable Modem within reach of an AC outlet The power cord must reach the outlet without stretching and without adding extension cords near a cable outlet to avoid long cable runs Touchstone CM820 Cable Modem User s Guide 16 Getting Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary Instructions Wall mounting instructions Note 5 When mounting the Cable Modem on drywall try to position the Cable Modem so at least one of the screws is fastened to a stud This may pre vent the Cable Modem from pulling out of the wall in the future To pre vent overheating of the Cable Modem do not block the ventilation holes on the sides of the unit Position the mounting template on the surface where you intend to mount the Cable Modem and secure in place with transparent tape Drill holes through the template in the specified locations for the mounting screws After drilling holes remove the template from the surface If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the
27. lization Clock Language and Region Internet Options Change your homepage Manage browser add ons Delete browsing history and cockies Ease of Access Intel PROSet Wireless Tools Touchstone CM820 Cable Modem User s Guide 28 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet 3 Click Network and Sharing Center Koga SE Network and Interet Network and Sharing Center Panai H i ala da as 3 View your basic network information and set up connections Manage wireless networks p LY eo ed See full map pian Siy days LP JMARTINEZ ARRISLCOM Internet Change edvanced sharing This computer ea View your active networks Connector disconnect f Jw ARRISLCOM Acemestype atemat Domain network Connections Wf Local E Change your networking settings gs Setup a new connection or network lt Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options HomeGrai K Access files and printers located on other network computers or change sharing settings Intel PROSet Wireless Tools Internet Options SS Troubleshoot problems Windows Firewall Diagnose and repair network problems or get troubleshooting information 4 Click Local Area Connection to open the Status window
28. llected separately and disposed of in accor dance with local WEEE ordinances This product complies with directive 2002 95 EC of the European Par ARRIS liament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances ROHS in electrical and elec tronic equipment GREEN Touchstone CM820 Cable Modem User s Guide 6 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Energy Consumption CM820S Models only In accordance with Ecodesign Directive 2005 32 EC this device is equipped with a power switch The following energy consumption figures apply measured with a wattmeter at the outlet Switch State Power Consumption 5 0 W idle 5 5 W maximum Note In most instances ARRIS recommends that the power switch remain in the ON position at all times Turning the switch OFF disables the device Turning the switch OFF is recommended only during vacations or similar extended absences Touchstone CM820 Cable Modem User s Guide 7 efi tale Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary Getting Started About Your New Cable Modem The Touchstone CM820 Cable Modem is DOCSIS 3 0 or Euro DOCSIS 3 0 com pliant with the following features Speed much faster than dialup or ISDN service up to eight times faster than DOCSIS 2 0 cable modems Connectivity supports Ethernet connection Flexi
29. locate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party re sponsible for compliance could void the user s authority to operate the equipment Touchstone CM820 Cable Modem User s Guide 5 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Volt age Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the above applicable Direc tive s A copy of the Declaration of Conformity may be obtained from ARRIS Interna tional Inc 3871 Lakefield Drive Suite 300 Suwanee GA 30024 As indicated by this symbol disposal of this product is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Cable Modem the Directive requires that this product must not be disposed as unsorted municipal waste but rather co
30. n ready e the Cable Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Cable Modem e the model number of the Cable Modem Save this information for future use In addition you should ask your cable com pany the following questions e Do you have any special system requirements or files that I need to down load after I am connected e When can I start using my Cable Modem e DoI need a user ID or password to access the Internet or my e mail Touchstone CM820 Cable Modem User s Guide 10 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary System Requirements The Touchstone Cable Modem operates with most computers The following de scribes requirements for each operating system see the documentation for your system for details on enabling and configuring networking To use the Cable Modem you need DOCSIS or Euro DOCSIS high speed Internet service from your cable company as appropriate Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the CM820 but may not be able to make maximum use of CM820 throughput e CPU P4 3GHz or faster e RAM 1GB or greater e Hard drive 7200 RPM or faster e Ethernet Gig E 1000BaseT Windows Ethernet connection Windows 2000 Windows XP Windows Vista or Windows 7 MacOS Ethernet connection System 7 5 to MacOS 9
31. nstallation Configuration Troubleshooting Glossary Getting Ethernet Indicator Lights for the CM820A S Models The Touchstone Cable Modem has five indicator lights to assist in troubleshooting Indicator Lights Normal Operation The following table shows light patterns during normal operation If colors are not indicated they do not affect the status ee es ee ee Yellow Yellow Yellow Connected to Connected to 10 100 BaseT the Internet the Internet Ethernet high speed high speed connected Green Green w Green 1000 AC Power Connected to Connected to BaseT Ethernet Good the Internet the Internet _ connected F f Off Internet ultra high ultra high Off Computer not available p speed speed not connected Flash Not Flash Not Flash connected to connected to Computer the Internet the Internet Activity Firmware Flash Flash normal Upgrade Note 1 Your cable company may configure the Cable Modem to always display the DS US and Link indicators in green regardless of the connection speed or swap the meaning speed indication of yellow and green operation Touchstone CM820 Cable Modem User s Guide 37 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet Indicator Lights Startup Sequence The following table shows the start up sequence for the cable modem Power PS
32. onfiguration of TCP IPv4 TCP IPv6 is not installed or enabled by default in Windows XP If your cable provider rerquires TCP IPv6 you must first install and enable it on your Windows XP system Refer to Microsoft support materials on Windows XP for installation instructions Once installed and enabled follow this same configuration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a list of LAN connections and as sociated network adapters Network Connections File Edit View Favorites Tools Advanced Help Qe O A Mawr porwr Se X 9 5 Network Connections Type LAN or High Speed Internet Pl Wireless Network Connection2 LAN or High Speed Internet Intel R WiFi Link 5300 AGN ek Local Area Connection 4 LAN or High Speed Internet Di Cisco Systems VPN Adapter LAN or High Speed Internet Intel R 82567LM Gigabit Network Connection LAN or High Speed Internet 1394 Net Adapter 2 i Touchstone CM820 Cable Modem User s Guide 22 Getting Started ARRIS Troubleshooting Ethernet Installation Configuration Glossary 2 Double click the local area connection to be used for your device s network connection The Local Area Connection Status widow d
33. ons of any products specified in this document The information in this document is proprietary to ARRIS ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS All other trademarks and registered trademarks are the property of their respective hold ers Protected under one or more of the following U S patents 7 031 435 Other patents pending ARSVD01394 Release 8 Standard 1 1 July 2011 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary Safety Requirements ARRIS Cable Modems comply with the applicable requirements for performance construction labeling and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit No user serviceable parts inside Refer service to qualified personnel only e Do not use product near water i e wet basement bathtub sink or near a swimming pool etc to avoid risk of electrocution e The product shall be cleaned using only a damp lint free cloth No solvents or cleaning agents shall be used e Do not use spray cleaners or aerosols on the Cable Modem e Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution e Do not locate the equipment within 6 feet 1 9 m of a flame or ignition source i e heat registers space heaters fireplaces etc e Use only power supply and power cord included with the equipment e Equipment sh
34. ould be installed near the power outlet and should be easily accessible e The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical in stallation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 Touchstone CM820 Cable Modem User s Guide 3 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary e In areas of high surge events or poor grounding situations and areas prone to lightning strikes additional surge protection may be required i e PF11VNT3 from American Power Conversion on the AC RF Ethernet and Phone lines e When the Cable Modem is connected to a local computer through Ethernet cables the computer must be properly grounded to the building residence AC ground network
35. plitters between the Cable Modem and CATV outlet remove the splitters and connect the Cable Modem directly to the outlet Proceed to the Ethernet solution next page if necessary Touchstone CM820 Cable Modem User s Guide 40 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on Are you using the right type of Ethernet cable Use the supplied cable for direct connection to a computer use a cross over cable for connection to a hub or home router Press the Reset button on the back of the Cable Modem I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the con nection speed If your Cable Modem is connected to a LAN Local Area Network either di rectly or through a firewall other communications on the LAN may slow down your connection To test your network speed try an online test such as http reviews cnet com Bandwidth meter 7004 7254 7 0 html Touchstone CM820 Cable Modem User s Guide 41 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Glossary The following is a list of common cable and networking terms Category 5e Cat5e
36. sary Getting Ethernet 2 Click the Network icon een Network lt Show All a Show Network Status Built in Ethernet is currently active and has the IP address 10 5 30 190 You are connected to the internet via Built in Ethernet AirPort is connected 10 the network crushbone Bluetooth is configured but is not connected Bluetooth is set up to dial wap cingular VPN L2TPI is configured but is not connected tartare rh a Click the lock to prevent further changes Assist me Apniy Now Touchstone CM820 Cable Modem User s Guide 33 efi tale Started ARRIS Installation Configuration Troubleshooting Glossary 3 Choose Automatic from the Location drop down menu and Built in Eth ernet from the Show menu ee Network a Showaill Q Location Automatic Show Built in Ethernet GOMAR PPPoE AppleTalk Proxies Ethernet Configure Pv4 Using DHCP E IP Address Renew DHCP Lease Subnet Mask DHCP Client 1D f required Router DNS Servers tOptional Search Domains Optional IPv6 Address Configure IPv6 D al ee Click the lock to prevent further changes L Assist me Apply Now 4 Choose the TCP IP tab if necessary If you are using TCP IPv4 go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew
37. t least weekly Keep your email program updated with the latest security patches In addi tion avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Cable Modem Be sides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts and may suspend your account for vi olating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Crimi nals can take advantage of open proxies to hide their identity when break ing into other computers or sending spam If you have an open proxy your cable company may suspend your account to protect the rest of the net work If you connect your Cable Modem to a wireless LAN make sure you enable security and encryption on the wireless hub for the same reasons that you should run only secured proxies Consult the documentation and technical support of the wireless equipment provider for help Touchstone CM820 Cable Modem User s Guide 13 ARRIS Started Installation Configuration Troubleshooting Glossary efi tale Ethernet Installing and Connecting Your Cable Modem Before you start make sure that e You have contacted your cable
38. then flashes once refer to the Indicator Lights table for your model See Troubleshooting if the Power light does not turn on HE O at 8 Making Ethernet Connections 3 Connect one end of the yellow Ethernet cable to the yellow port on the back of the Cable Modem labeled Ethernet 10 100 1000 B and the other end to the Ethernet port on a computer hub or broadband router Note If you are connecting to a computer use the Ethernet cable included in the Cable Modem package af ienet 46710071000 vot iO O gt 4 O F B Ri fo tm f CM820S Touchstone CM820 Cable Modem User s Guide 18 Getting Started Installation ARRIS Configuration Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection you may have to configure your computer s TCP IP settings The steps that follow will guide you through setting your computer s TCP IP settings to work with the Cable Modem Requirements Make sure you have the following before attempting to configure your Ethernet con nection e Computer with one of Windows 2000 Windows XP Windows Vista Windows 7 or MacOS X Ethernet interface e Ethernet cable supplied e IP address subnet
39. ty stan dards used for data communications equipment on an HFC network EMTA Embedded Multimedia Terminal Adapter An MTA device that is integrated with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN Euro DOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Cable Modem Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central office in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all connected devices Touchstone CM820 Cable Modem User s Guide 43 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary IP address A number assigned to your computer by your cable company used to iden tify your computer to other systems on the Internet ISDN Integrated Services Digital Network A digital telephony standard that pro vides communication speeds
40. us Online tink Description Ton Fish of or or Downstream search on on Fash or or Downstream found upstream search Downstream and TETE found Flash retrieving setup information from cable oparata on on on on On Ready torseve Note The DS and US indicators flash yellow during startup and turn green if the Cable Modem establishes and ultra high speed connection For some cable companies these colors may be reversed The Link indicator may be yellow or green as determined by the table on the previous page Touchstone CM820 Cable Modem User s Guide 38 Cef l ad tale ARRIS CM820A Started Installation gt gt ii Et Reset 10 100 1000 oeo Reset Button Power Switch i efetet Reset 10 100 1000 4O S CM820S Configuration Troubleshooting Glossary Using the Reset Button Use the Reset button on the back of the Cable Modem to reset the modem as if you power cycled the unit You may need to reset the Cable Modem if you are hav ing problems connecting to the Internet Using this button will be rare Use a pointed non metallic object to press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent acci dental r
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