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Viewer`s Guide

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1. Recording will be deleted in less than 3 days due to copyright restrictions Recording will be deleted in less than one day due to copyright restrictions POOPY To Do List amp Upcoming Episodes These icons appear beside shows scheduled to be recorded or downloaded O O 0 Currently being recorded Currently downloading or streaming from another TiVo box Plain folder contains more than one episode of the same series Folder with red or blue circle contains a show that is currently recording red or downloading transferring blue Folder with white star contains one or more shows recorded by a WishList search TiVo Suggestion TiVo Suggestions are recorded only if space is available and are the first to be deleted when space is needed Other TiVo boxes on your home network Jf Show will be recorded or downloaded as an individual recording not part of a OnePass or WishList search Sf Show will be recorded or downloaded as part of a OnePass AA SY Show will be recorded as part of a WishList search
2. TiVo Roamio TiVo Roamio oTa TiVo Roamio PLUS TiVo Roamio PRO Viewer s Guide This Viewer s Guide describes features of the TiVo service running on the TiVo Roamio family of Digital Video Recorders Your use of this product is subject to TiVo s User Agreement and Privacy Policy Visit www tivo com legal for the latest versions Patented U S pat nos at www tivo com patents 2015 TiVo Inc Reproduction in whole or in part without written permission is prohibited All rights reserved TiVo TiVo Roamio the TiVo logo TiVo Central WishList Season Pass TiVoToGo the Jump logo the Instant Replay logo the Thumbs Up logo the Thumbs Down logo Overtime Scheduler Overlap Protection Swivel the TiVo Circle logo and the sounds used by the TiVo service are trademarks or registered trademarks of TiVo Inc or its subsidiaries worldwide 2160 Gold Street P O Box 2160 Alviso CA 95002 2160 Amazon Amazon com and the Amazon com logo are registered trademarks of Amazon com Inc or its affiliates CableCARD is a trademark of Cable Television Laboratories Inc Manufactured under license from Dolby Laboratories DOLBY ic Dolby and the Double D symbol are trademarks of Dolby Laboratories o HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries HIGH DEFINITION MULTIMEDIA INTERFACE Hulu and
3. 1 Read Instructions All the safety and operating instructions should be read and understood before the appliance is operated 2 Retain Instructions The safety and operating instructions should be retained for future reference 88 Heed Warnings All warnings on the appliance and in the operating instructions should be followed Follow Instructions All operating and use instructions should be followed 5 Water and Moisture The appliance should not be used near water for example near a bathtub washbowl kitchen sink laundry tub in a wet basement near a swimming pool etc An appliance and cart combination should be moved with care Quick stops excessive force and uneven surfaces may cause the appliance and cart combination to overturn Tilt Stability All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet which could ultimately overturn the product Also do not endanger yourself or children by placing electronic equipment toys on top of the cabinet Such items could unexpectedly fall from the top of the set and cause product damage and or personal injury Ventilation The appliance should be situated so that its location or position does not interfere with its proper ventilati
4. 71 Restart or Reset System Repeat Guided Setup Clear Thumb Ratings amp Suggestions Clear Program Information amp To Do List Clear amp Delete Everything Everything may take over an hour During this time it is recommended that you turn off your TV to avoid burn in of static images on sensitive video displays a Operations like Clear amp Delete 72 Restart or reset system Options on this screen allow you to restart your TiVo Roamio erase information or restore original factory settings From the TiVo Central screen choose Settings amp Messages then Help then Restart or Reset System Options include Restart the TiVo Box Shuts down the TiVo Roamio and starts it up again This will not affect recorded shows OnePass recordings WishList searches or TiVo Suggestions You may need to restart your TiVo Roamio as a routine troubleshooting step Repeat Guided Setup You must repeat Guided Setup if you move or if you change your cable provider Repeating Guided Setup will reset your channel lists This will not affect recorded shows OnePass recordings WishList Searches or TiVo Suggestions Clear Thumb Ratings and Suggestions Removes all Thumbs Up and Thumbs Down ratings and deletes the list of upcoming TiVo Suggestions This does not delete TiVo Suggestions that have already been recorded Clear program information amp To Do List Clears all program information cancels all On
5. Want to add a specific episode 10 Quick tour Streaming videos When you look for movies or individual episodes of series using the TiVo menus your options include videos available to stream from all of your video providers no need to switch to a different app When you find a streaming video choose Watch now to watch it instantly Don t have time to watch it now Rather than search for it again later add a link to the video directly to My Shows so it ll be there waiting when you re ready Just choose Add this streaming video Currently available streaming movies are added to My Shows in the Movies category or to the Streaming Movies folder in the All category Available TV shows are added to the TV Series category If a streaming video is currently unavailable from any of your video providers it s added to the Currently Unavailable group at the bottom of My Shows When the video becomes available it will automatically be added to the appropriate My Shows category or folder Quick tour Watching live TV When you re watching a show as it s broadcast you re watching live TV Press the LIVE TV Dp button to go to live TV from any TiVo screen Moving around in time 1 First press the PAUSE n button You can pause live TV for up to 30 minutes When you pause live TV you see a status any bar showing a one hour period The green segment shows the portion of the hour that
6. 44 Chapter 4 Video on demand amp more eoeeeeee ee eeeee e eeeo ee e O O O OO OOOO 45 Video on demand options o n a nanana auare 46 Music photos apps amp JAMES 0 ce eee 49 Chapter 5 Settings AUTO settings scoot oat panceta 52 Channel settings scrsersers eaten itari EEREN Koeeee 53 Display settings ecaecarecastoaraacuners Bao noes 55 Network E CP 56 Remote CableCARD amp device settings 60 Video settihgs sea espesos whee eee cad o eee ee 65 Parental Controls settings 0 0 00 cece eee eee 68 MESSad sS rue mano eae oe hades ose oe Se es 70 Account amp system information 0 0 0 eee 71 Restart or reset system 00 00 eee 72 ATOY eae a E suo St 73 Chapter 6 Troubleshooting 75 Appendix A sssesssssosoessoose s 87 Safety instructions 2 0 0 eee 88 FCC statement to the user 0 0 0 0 eee 91 Front panels AA 92 Back panel nnana nananana arae 94 Specifications n o uaan een ee 98 A RAI o JQ Using this guide Thank you for choosing a high definition TiVo Roamio four tuner TiVo Roamio Roamio OTA Roamio Plus or Roamio Pro DVR Unless otherwise noted features described in this guide apply to all four DVR models four tuner TiVo Roamio Roamio OTA Roamio Plus and Roamio Pro We ll use the term TiVo Roamio when we talk about all four models at once Features that are available only on particular mo
7. it may need a firmware update Firmware is a software program that is loaded onto a hardware device You can usually find any updated firmware at the Customer Support website for the manufacturer of your hardware e Check Static IP Address If you assigned an IP address to your TiVo Roamio check that its IP address is unique on your network Also confirm that the first three sets of numbers of the TiVoRoamio s IP address are the same as those of other devices on the network For example if your computer s IP address starts with 192 168 1 then your TiVo Roamio s IP address must also start with 192 168 1 83 6 Troubleshooting e Restart the TiVo Roamio See Restarting the TiVo DVR for instructions What is a MoCA network In a MoCA Multimedia over Coax network your devices connect to each other through your cable network the same coaxial cable that brings cable TV to your television set You can use your TiVo Roamio Plus or Roamio Pro to enable MoCA throughout your entire home For instructions see MoCA settings Or if you already have a MoCA network you can just add your Roamio to it The four tuner TiVo Roamio and the TiVo Roamio OTA will require a MoCA network adapter to connect You can get one at tivo com store To learn more about installing and using MoCA including how to secure your MoCA network visit www tivo com moca Audio and Video How can get the best picture quality e Make sure you are usi
8. then Settings and then Recording 2 Choose Default OnePass amp Recording Options Options include Include Choose to include recordings streaming videos from sources like Amazon and Netflix or both in your OnePass results Remember streaming videos don t take up any disk space OnePass only Rent or buy Decide whether to include episodes that need to be purchased before viewing Note that the TiVo Service will not purchase the items for you you will have the option to purchase them at the time of viewing OnePass only Record Skip reruns or watch them all Choose New only to avoid reruns or re runs to get every episode Recordings only Channel Choose the channel on which to record the show when more than one channel is available Recordings only Get in HD When you set the Channel setting above to All you can choose how often to get the HD version of a show always never or if possible Note that if you choose always and a show is not available in HD it won t be recorded Likewise if you choose never and a show is only available in HD it won t be recorded Recordings only Keep At Most Set the maximum number of recordings to be saved Recordings only 35 Es Finding managing shows 36 Start Recording Start recording up to ten minutes before a show is scheduled to begin Recordings only available only before recording starts St
9. your TiVo box will receive cable TV and connect to your home network through that one cable And the best news You can use your TiVo Roamio Plus or Roamio Pro to turn on MoCA throughout your whole home with nothing additional to buy Just follow the instructions you ll find at tivo com moca and you ll be ready to go in no time The four tuner TiVo Roamio and the TiVo Roamio OTA each require a MoCA Network Adapter to connect to a MoCA network You can purchase the adapter at tivo com store TiVo service If the TiVo Roamio is the body the TiVo service is the brains The TiVo Roamio uses the program information provided by the TiVo service to power the program guide allow you to search for shows and more Tuners A tuner is a device found inside DVRs TVs cable boxes anything designed to receive TV signals including the TiVo Roamio A tuner picks one channel to display it tunes to that channel Your TiVo Roamio Plus and Roamio Pro have six tuners inside and can record up to six shows at once The four tuner TiVo Roamio and the TiVo Roamio OTA have four tuners inside Pressing the LIVE TV button while watching live TV will cycle through your tuners OTA OTA refers to over the air programming or a television signal that you receive using an HD antenna The TiVo Roamio OTA receives its television signal this way CableCARD decoder A CableCARD decoder is required for your TiVo Roamio Plus or Roamio Pro to
10. All category in your My Shows list to get started The Discovery Bar The Discovery Bar appears at the top of most TiVo screens What you ll see in the Discovery Bar depends on you Often the Discovery Bar displays ideas for show you might like based on what shows you record and mark as your favorites For example if you record the show American Idol the Discovery Bar might display thumbnails for other shows like So You Think You Can Dance It all depends on what you re interested in and what s available to you The Discovery Bar is also displays lots of other great viewing options popular shows or sports events that are playing on live TV items from your My Shows list TiVo Suggestions new video on demand shows and more You can customize what appears in the Discovery Bar by going to Settings amp Messages then Displays then Customize Discovery Bar TiVo Suggestions You can rate any show whether it s live recorded or listed in the program guide by pressing the THUMBS UP or THUMBS DOWN button on your remote You can give a show up to three Thumbs Up great or three Thumbs Down terrible TiVo Suggestions uses these ratings to create a list of shows you might like The more shows you rate over time the better TiVo Suggestions will get at finding interesting shows for you Auto recording TiVo Suggestions When your TiVo box has available space it automatically records TiVo Sugges
11. M Quick tour My Shows All of your recordings streaming videos and downloaded transferred shows appear in the My Shows list To get to the My Shows list from any menu screen or from live TV just press the TiVo button Pie twice Press it only once if you re already on the TiVo Central screen Highlight any title in My Shows even a show that s currently recording and press PLAY gt to play the show from the beginning or to resume playing from where you left off Highlight a title and press the SELECT button to open an information screen where you ll be able to play delete or get more information about the show See Program details screen to learn more To delete an individual show or a folder highlight it and press the CLEAR button If you are deleting a OnePass folder that contains recordings you will have the option to convert the recordings to streaming videos This option can be useful if you are trying to conserve disk space See Quick tour OnePass to learn more about OnePass Available space A small bar underneath the words My Shows on the My Shows screen lets you know how much space you have available for new recordings on your TiVo Roamio If you don t want to see the amount of space used hide the bar by pressing the O button on your TiVo remote while viewing the My Shows screen Using My Shows categories The left column of the My Shows list contains categories that help you quickly locate shows in t
12. and movies that are timely trendy or just plain fun Box Sets See all of the movies in your favorite franchises together in one place Collections Browse shows that are grouped by related subject matter like holiday movies or trendy topics Movies Browse movies that are available either on channels you receive or from video on demand TV Browse upcoming TV shows that are available either on channels you receive or from video on demand remote to filter the type of shows displayed in your results choose from All Available and Free a Press the button on your Sports Browse upcoming sporting events that are available either on channels you receive or from video on demand 23 es Finding amp managing shows What to Watch Now on TiVo Central 24 Recommended shows With all the programming available to your TiVo Roamio sometimes you might want some recommendations The TiVo service is here to help What to Watch Now the Discovery Bar and TiVo Suggestions put a variety of recommendations at your fingertips What to Watch Now Here s your shortcut to finding something great to watch With What to Watch Now your TiVo Roamio helps you sort through your options by showing which popular shows personal favorites and sporting events are now playing so you ll never have to surf channels again Just select What to Watch Now from the TiVo Central screen or from the bottom of the
13. can fit more shows in My Shows e Make sure your OnePasses include streaming videos streaming videos do not take up any disk space e Set up OnePass recordings with the Recording Option First run only or New only to record only new episodes e To make space delete some shows To delete a show highlight the title and press CLEAR e Reduce the number of recordings that are marked Keep Until Delete 80 Watching Live TV Can watch a show while it s being recorded e Yes you can watch a show as it is being recorded you can also watch any show from the My Shows list while other shows are being recorded can t find my show in the guide even though know it s on e Occasionally the program information provided by the networks includes errors We would like to hear of any inaccuracies you discover so that we can work with our providers to correct them Contact TiVo Customer Support at 1 877 367 8486 1 877 FOR TIVO Recording shows Can record more than one show at the same time or watch one channel and record another The TiVo Roamio Plus and Roamio Pro are capable of recording up to six shows on different channels at the same time The four tuner TiVo Roamio and the TiVo Roamio OTA are capable of recording up to four shows on different channels at the same time Why can t adjust the recording quality of some shows e There s no option to change the recording quality of HD or
14. channel watch for a few moments then press PAUSE 6 Press LIVE TV once more to switch to Tuner 1 Notice that the first show you were watching is still paused Press PLAY or PAUSE again to continue watching the show 7 Press LIVE TV to switch to Tuner 2 Because you didn t pause this show it s still playing Press REWIND 44 to watch the part of the show you missed Press PLAY to start playing 8 Continue pressing LIVE TV to cycle through the rest of the tuners and back to Tuner 1 Shows you that paused are still paused shows you were watching are still playing You can rewind them to catch what you missed Recording the show you re watching You can always record the show you re watching by pressing RECORD Then select Record this showing Select OnePass amp other options or Explore this show for more choices Recording the saved portion Up to 30 minutes of the current channel s broadcast is always being saved even when you re not recording When you change channels the TiVo Roamio clears the saved portion on the tuner you re watching and starts saving again on the new channel So if the saved portion is important to you either record the program or don t change the channel To record the saved portion in addition to the rest of the program choose Record this showing Stopping a recording You can stop any recording in either of two ways press the RECORD button while watching live TV
15. digital broadcast shows The TiVo Roamio records the pure digital signal it receives How can record a show or shows when there is a conflict e The TiVo Roamio gives each repeating recording a priority You can resolve some conflicts using the OnePass Manager to change priorities See Using the OnePass Manager OnePass shows and auto recording WishList shows are repeating recordings e lf you encounter a conflict for a single episode you can see if the episode you want will air at a different time Select the show from the To Do List then select View Upcoming Episodes e You can sometimes resolve recording conflicts by changing the Stop Time or Start Time Recording Options See Setting more options for more details e Ifa single episode of a repeating recording conflicts with another show you can select that episode in the To Do List and change it independently of the rest of the repeating recording e Set up OnePasses to include streaming videos Since streaming videos are available any time no recording is Troubleshooting 6 necessary You ll be less likely to encounter conflicts and less likely to run out of space in the My Shows list Turn on the Overlap Protection feature See Recording with Overlap Protection can t find my show in a search even though know it s on e The TiVo Roamio uses your Channel List and Video Provider list to search for shows Verify that the channel is sel
16. else that is not part of the Roamio starts saving the show on the new channel If you re behind live TV and watching show something you still want to see you should avoid changing the channel But you can watch another tuner by pressing the LIVE TV button without losing what s been saved 43 Getting information with the info banner The info banner displays the show s title description ratings and other information It appears whenever you change the channel To view the info banner while watching a show press INFO The info banner can be displayed in three different sizes Press the RIGHT arrow to cycle through the sizes of the info banner Press the LEFT arrow or CLEAR to hide it Icons in the large version of the info banner are shortcuts to corresponding features Use the UP DOWN arrows in the large info banner to highlight an icon then press SELECT Record Record the show you re watching If a recording is in progress select O this icon to stop the recording Tuner Swap Select this icon to see what s playing on the other tuners When no Ooo recordings are in progress the icon will be gray Audio Select this icon for alternate audio tracks if available See Audio settings for more Da D Dolby Digital audio The Dolby Digital audio icon indicates that a digital audio track is available Parental Controls If Parental Controls are off the lock icon appears unlocked and dim If they are on the icon is locked a
17. for streaming videos Sorting and filtering shows You can view My Shows either alphabetically by title from A to Z or by date added Press the O button to change how the list is sorted Press it again to switch back When viewing a OnePass folder press the button to sort by season date or newest to oldest Press the button to filter your OnePass views e My episodes Displays only episodes that match your OnePass options For example if you set up your OnePass to start at Season 3 and exclude episodes that require purchase to view only free episodes from Season 3 onward will be displayed You can watch or delete shows from this view e All episodes Displays all episodes regardless of your OnePass options For example even if your OnePass starts at Season 3 and excludes episodes that require purchase to view this view will display all episodes in the series You can watch episodes from this list but you can t delete them Quick tours EN Recordings Displays only recordings included in your OnePass This view can be helpful if you are trying to manage disk space Program details screen You can highlight any show in My Shows and press SELECT to see the program details screen which offers these options Play or Resume playing if you re returning to a partially watched show Delete now or Stop recording if recording is in progress Related videos Watch YouTube M videos related to the show and more Explore this show
18. instructions on installing batteries e Ifthe light on the remote does flash watch the lights on the front of the TiVo Roamio If lights on the front of the TiVo Roamio do not respond to the remote restart your TiVo Roamio See Restarting the TiVo DVR for instructions You may not have the correct input selected on your TV Use the Input Source or TV Video button on your TV s remote to change the input My Shows My OnePass folder for a show is empty You might be looking in the Recordings view for a OnePass that has no recordings Double check that you are using the correct view by going to the OnePass folder and pressing the button For more information see Sorting and filtering shows 79 6 Troubleshooting have a lot of streaming videos in My Shows Do they take up disk space e No Streaming videos are not stored on the TiVo DVR so they do not take up any disk space know added a new show but can t find it in the My Shows list e Make sure you re looking in the correct My Shows category For instance if you are looking for a kids show make sure that Kids or All is selected in the left hand column rather than Movies or TV Series category e Try switching views by pressing the button You might be looking in the Recordings view for a OnePass that has no recordings or you might be in a folder where the default view is Season and new episodes are at the bottom of the list How
19. letter grid to spell out the title person or word you re looking for Press the arrow buttons to move around then press SELECT on each letter you want As you select letters a list of possible matches sorted by popularity appears on the right For example if you enter the letters HOW you might see matches for the TV show How Met Your Mother the video on demand movie How To Lose A Guy In Ten Days and the director Ron Howard Results are sorted by popularity with better matches higher in the list Keep selecting letters until you see what you re searching for If you make a mistake you can press CLEAR to erase everything or REWIND 44 to erase one letter at a time Insert a space by pressing FAST FORWARD pp Use the RIGHT arrow to highlight the show or person name and press SELECT to view the information screen For a show select Get this show to record the next showing or to set up a OnePass From the information screen you can also view upcoming episodes or an episode guide learn more about cast members and access bonus features Finding amp managing shows 43 Browsing TV amp movies Browse specific categories of TV shows and movies including what to watch right now From the TiVo Central screen select Find TV Movies amp Videos then choose Browse TV amp Movies You ll be able to browse for shows using any of the following New amp Notable Browse a rotating selection of shows
20. the TV screen which may result in some distortion In the picture shown here notice that black bars appear at the top and bottom of the screen and the image look a bit squished Since the Aspect Correction is Full you know that the letterbox bars are included in the broadcast In PANEL mode side bars are added to the picture to fill the screen preserving the broadcast aspect ratio This is useful if you re watching a show broadcast in 4 3 on a 16 9 TV or vice versa In the picture shown here notice that the image no longer look squished but the picture size is dramatically decreased In ZOOM mode the picture is stretched without distortion The edges of the picture are cropped to fit the TV screen This mode is useful if you re watching a show broadcast with letterbox bars or side bars Zoom mode crops the letterbox bars out of the picture The picture shown here looks best in Zoom mode Settings 5 Video Settings Letterbox Color Black TV Aspect Ratio 16 9 Wide Video Output Format 1080i 65 66 Letterbox color Letterbox is used to fit a 16 x 9 show on a 4 x 3 screen and sidebars are used to fit a 4 x 3 show on a 16x 9 screen Choose which color the TiVo Roamio should use when it adds letterbox or side bars to the picture gray or black TV aspect ratio Aspect ratio refers to the proportions of your TV screen A standard TV screen ratio is 4 3 Widescreen TVs are 16 9 Select the type of sc
21. three times then press ENTER Note If you cannot access the TiVo menus you can restart the TiVo DVR by unplugging the power cord waiting 15 seconds and plugging the power back in When the restart process is complete a TiVo welcome video may begin playing automatically Press the TiVo button to bypass this video and go directly to the TiVo Central screen Safety instructions FCC statement to the user Front panels Back panel Specifications Appendix A 88 91 92 94 98 A Safety instructions Safety instructions Save these safety instructions Before you begin Make sure all your equipment is turned off and the TiVo DVR is unplugged Your TiVo DVR is only capable of supporting the weight of one or two common A V components such as VCRs DVD players or A V receivers provided they have four good broad padded feet that distribute of the weight near the corners of the TiVo DVR Also avoid stacking your TiVo DVR on top of other electronic components such as DVD players A V receivers or the vents of your TV This product is for use only with listed ITE Information Technology Equipment Safety information This product was designed and manufactured to meet strict quality and safety standards There are however some installation and operation precautions of which you should be particularly aware Please read these instructions before operating the equipment and save them for future reference
22. to learn more TiVo Suggestions If you have auto recording of Suggestions turned on any recorded Suggestions appear here WishList searches If your WishList searches are set to auto record any matches will be added to a WishList folder Currently Unavailable Contains links to streaming videos you ve chosen that are not currently available from any of your video providers When items become available they will be moved to the appropriate My Shows category Quick tours EN When you highlight the group Y name and press the PLAY e button gt all of the shows in the group play in sequence beginning with the oldest In My Shows available streaming videos are marked with a blue streaming icon 2 Unavailable streaming vidoes are marked witha grey icon e Recently Deleted Recordings Contains recently deleted recordings that are available for recovery A show s title may appear in more than one group When you delete a show in one folder the title also disappears from any other group Season selector If a OnePass group contains more than one season and more than 30 episodes a season selector will be displayed at the top of the list Use it to easily jump between seasons Progress bar When you watch a OnePass recording a progress bar will appear next to its title in the OnePass folder This can help you keep track of which episodes you ve watched and which you haven t Note that the progress bar does not appear
23. to which you don t subscribe Favorite Channels Select favorite channels that you watch frequently Include only a few channels in this list so that you can quickly see what s coming up on them using the Favorite Channels filter in the guide To indicate your Favorite Channels highlight each and press THUMBS UP Press THUMBS DOWN to remove a channel from your Favorites Channel Scan Scanning for channels will identify all available cable channels At the end of the scan you will have the option to add any newly discovered channels to your Channel List Settings 5 Channel Settings Channel Scan Signal Strength Cable My Video Providers If there is a change to your a cable subscription package or e channel lineup a TiVo message will inform you Use Channel Settings to ensure that your Channel List reflects the change to your lineup 53 54 Signal Strength Use the Signal Strength screens to test the incoming signal on specific digital channels Signal Strength Antenna The signal strength meter can help you make adjustments to your antenna position to optimize the reception of antenna channels Signal Strength Cable The signal strength meter can also help diagnose cable signal issues For example adding multiple RF splitters to your RF cable source the cable coming from the wall can result in reduced signal strength on some channels Use the meter to check signal strength with and without sp
24. 0 6A Ambient External Operating Temperature All TiVo Roamio models 15 C to 35 C Operating Humidity All TiVo Roamio models 5 to 80 Dimensions TiVo Roamio Plus Roamio Pro 16 5 wx 9 7 dx 2 4 h Four Tuner TiVo Roamio Roamio OTA 14 4 w 7 35 d x 1 83 h Storage SATA Hard Drive NOTE Actual recording capacity depends on the type of recording Index Numerics 30 second advance 60 30 second fast forward 8 A ADVANCE button customizing 60 Amazon Instant Video 46 apps 50 aspect correction 65 ratio 66 audio jacks 95 96 settings 52 troubleshooting 84 auto recording TiVo Suggestions 25 B B button in My Shows 6 blocking programs 69 browsing TV and movies 23 C C button in My Shows 6 Cable In jack 94 CableCARD decoder v information screen 71 settings 62 cache 10 channels changing 9 channel lists 53 favorites 53 locking 69 recording programs by 27 settings 53 showing in the program guide 20 CLEAR button deleting shows 4 clearing all settings 72 client iv clipping recordings 38 closed captioning 55 collections browsing 23 Component Video jack 95 Composite Video jacks 95 96 Currently Unavailable folder 5 Customer Support contacting 76 D deleted recordings 33 deleting all settings 72 deleting shows the CLEAR button 4 Index digital audio jack 94 96 Discovery Bar about 2 24 customizing 24 display settings 55 Dolby Digital audio 52 Dolby Digital icon 44 D
25. Bar Video Window Even if you choose to turn off rs the front panel lights one of the e lights on the front panel will flash briefly when a button on the remote is pressed This indicates that the TiVo Roamio is receiving a signal from the remote 55 Network settings TiVo Roamio DVRs make regular connections to the TiVo service to receive updated show Ye Network Connection listings service updates and other information You can connect to the TiVo service ape Tuo 6 15 212 pm Nowak connection deal through a wired or wireless connection When choosing your connection type note that Next att Last attempt Mon 8 12 11 51 am Type Ethernet connection Last status Succeeded IP addr 10 100 35 41 MAG ID 00 11 08 4C 09 33 wireless connection speeds are typically not fast enough to stream shows reliably If you want to use the Roamio to stream shows to from other TiVo boxes or to your mobile devices a wired Ethernet or MoCA connection is required Change network settings View network status View network diagnostics The Network screen includes details about the last successful connection to the TiVo service and allows you to change your connection settings From the TiVo Central screen select Settings amp Messages then Settings then Network The information displayed on the screen depends on how your DVR connects to the TiVo service Connect to the TiVo service now Normally you don t need to s
26. Check your A V receiver or home theater system manual for its capabilities If a show is broadcast with a Dolby Digital audio track you ll see a dim Dolby Digital icon in the info banner 1 _ If the icon is bright alternate digital audio tracks are also available Select the bright icon for options Sound effects volume Change the volume of or turn off the TiVo Roamio s sound effects the tones played when you press buttons on the remote control The default is Medium Channel settings From the TiVo Central screen select Settings amp Messages then Settings then Channels Your channel list The channel list is the list of channels provided by your TV programming source The TiVo Roamio DVR uses this list to determine which channels to display in the guide and which channels are available for searching and recording shows If your channel list is incorrect you can change your channel lineup From the Channel List press ENTER to display the Change Channel Lineup screen Customizing your channel list The Channel List screen displays the complete list of channels available in your channel lineup A check mark appears next to each channel that will appear in the program guide and in search results You may see the group of checked channels referred to as My Channels in the TiVo menus Press SELECT to remove the check mark next to channels you want to hide For example you may uncheck the channels
27. Find details about the show including information about upcoming episodes and cast members More options Choose how long to keep a recording by default recordings are saved until space is needed for new ones view upcoming episodes or broadcasts of a show or movie or get modify a OnePass Quick tour OnePass OnePass which replaces Season Pass recordings gathers every episode of a series available anywhere and adds them right to your My Shows list to watch instantly If an episode isn t available on TV or on demand OnePass fills in the gaps with episodes from streaming video providers like Netflix Amazon Prime and more Forget about knowing when a show will be airing or wondering which streaming video service has it available the TiVo Service does it for you so you can start watching right away And here s even better news streaming videos don t take up any disk space So when your OnePass includes streaming videos you get more choices without having to worry about saving space for other recordings To create a OnePass find a series you want to watch then choose Create a OnePass A OnePass folder for the series will be instantly created in My Shows and all available episodes will be added To learn more about sorting and filtering a OnePass in My Shows see My Shows folders and Sorting and filtering shows For common questions about OnePass see the Troubleshooting chapter Note OnePass works best when your video
28. Hulu Plus are trademarks of Hulu LLC iOS iPad iPhone and iPod touch are registered trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc MOCA is a registered trademark of Multimedia over Coax Alliance Netflix is a registered trademark of Netflix Inc YouTube is a trademark of Google Inc All other trademarks are the properties of their respective owners Roamio VG V3 January 2015 Table of contents Usmas gude sarerik arrasa de quo estra nau Iv Chapter 1 Quick tours 1 Quick tour the TiVo Central screen o o 2 Quick tour My SNOWS roses torear draw a 4 Quick tour Watching live TV 2 ee 8 Quick tour OnePass 24 os n ced eduedibaensdeeeen eae 11 Quick tour Streaming videos o ooo ooooooooo 14 Quick tour Whole home solution 15 Quick tour the TiVo app eee 17 Chapter 2 Finding amp managing shows 19 Using the guide and mini guide to find shows 20 Finding amp recording shows oncesccceduncaceetneacede 22 Recording by time or channel lt s2ccedeasecactasecede 27 Creating WishList searches 000000 cee 30 Managing recordings amp OnePass 00 005 33 Setting OnePass amp recording options 35 Chapter 3 Watching shows 41 Moving around with the status bar o o 42 Getting information with the info banner
29. O Component Video Output Connects to a TV or A V system Component Video provides a high definition picture using a Component Video cable A separate connection is required for audio you can use the included Left Rigt audio cables the white and red connectors or another audio cable O Composite Video Output Connects to a TV VCR DVD recorder or A V system Composite Video yellow connector provides very good standard definition picture quality It does not provide high definition video It is used with the Left Right Audio cables the white and red connectors Q Left Right Audio Outputs Connects to a TV VCR DVD recorder or A V system Connect the Left Right Audio cables the white and red connectors to these jacks for analog stereo sound Back panel A Resolution If your screen is black and you can t get to the TiVo menus press the Resolution button to cycle through video output formats See Video output formats for more information HDMI port Connects to a TV A V receiver or home theater system The HDMI port provides a pure digital connection for high definition video and digital audio all in one cable External Storage For TiVo verified external hard drive use CableCARD Slot for one multi stream CableCARD decoder Once your multi stream CableCARD decoder is installed you should not remove it for any reason 95 A Back panel Four Tuner TiVo Roamio Roamio OTA CABLE ANT DIGI
30. Pass has been 78 turned into a OnePass with the OnePass options set to include recordings only In essence that means these OnePasses will work just as your Season Passes always have How can change my OnePass options e When you first set up a OnePass highlight Create a OnePass Rather than pressing SELECT to create the OnePass press the RIGHT arrow and select Options To modify an existing OnePass go to Manage Recordings amp OnePass then OnePass Manager Choose the OnePass you want to modify am not getting many results when set up my OnePass e To get the most out of OnePass be sure to include both recordings and streaming videos Also make sure that your video provider list is up to date with all of your provider options selected To check the video provider list go to Settings gt Channels gt My Video Providers Channels can t go to one of my channels e Review your channel list to make sure all the channels you subscribe to are marked with a yellow check Compare the channel list to the list of channels in your cable plan See Your channel list for more information about your channel list The TiVo Roamio Plus and Roamio Pro require a CableCARD decoder to receive any cable programming Contact your cable company to order a CableCARD decoder or to make sure that all of the channels in your cable subscription have been activated on the CableCARD decoder See CableCARD Dec
31. TAL TiVolnc COMPOSITE HDMI ETHERNET 2 Cable Antenna Connects to your cable TV source or a TV antenna Connect a Coaxial RF cable from your wall cable source or antenna to this jack Digital Audio Optical Connects to an A V receiver or home theater system Use an optical digital audio cable sold separately to connect the two tuner TiVo Premiere DVR to your home theater system for digital sound Composite Connects to a TV VCR DVD recorder or A V system Breakout composite cable available at tivo com store provides very good standard definition picture quality and analog audio stereo O HDMI Connects to a TV A V receiver or home theater system HDMI provides a pure digital connection for high definition video and digital audio all in one cable 96 ra C FFFFFFFFFFFF O RNAL STORAGE POWER E SATA TSN FFF FFFF FFFF FFFF TTT MODEL TCDXXXXXX MA TEETE MADE IN MEXICO SKU RXXXXX ETE underside of TiVo Roamio Ethernet Use this jack to connect the four tuner TiVo Roamio or Roamio OTA to your home network using an Ethernet cable Note that a wired Ethernet or MoCA connection is required for streaming shows USB Use one of the two USB ports to connect the four tuner TiVo Roamio or Roamio OTA to your home network using the TiVo Wireless G Network Adapter Please note however that a wired network connection Ethernet or MoCA is required for streaming shows Extern
32. a minimum distance of 20 cm between the radiator and your body The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user Compliance information Model numbers TCD846500 four tuner TiVo Roamio Roamio OTA TCD848000 Roamio Plus TCD840300 Roamio Pro RC30A00 RC30B00 Remote FCC IDs TGN TCD8465 four tuner TiVo Roamio Roamio OTA TGN TCD8400 Roamio Plus Roamio Pro TGN RC30 Remote Askey International Corporation 800 Corporate Way Suite B Fremont CA 94538 Model numbers WLU5054 four tuner TiVo Roamio Roamio OTA WLU5200 Roamio Plus Roamio Pro FCC IDs H8BN WLU5054 four tuner TiVo Roamio Roamio OTA H8N WLU5200 Roamio Plus Roamio Pro 91 A Front panels Front panels Roamio Plus amp Roamio Pro V 0 TiVo Roamio pro D Qu O Green LED Indicates that the TiVo DVR is powered on Amber LED Flashes when the DVR receives a signal from the remote Press this button to use the remote finder To turn off the remote finder press this button again or press any button on the remote Blue LED Indicates a transfer to another TiVo box stream to another TiVo box or download in progress O Red LEDs Indicate recording s in progress 92 Front panels gy Four Tuner TiVo Roamio TiVo Roamio OTA e TiVo R
33. ableCARD amp Devices Extemal Storage Remote control settings Name this DVR Network Remote Control Remote Control Setup firing Aceptar Programmable buttons Power Saving Settings Some buttons on the TiVo remote are programmable You have options to control power volume and mute on your TV volume and mute on your A V receiver stereo system and input selection on your TV all from your TiVo remote To program your remote from the TiVo Central screen select Settings amp Messages then Settings then Remote CableCARD amp Devices then Remote Control Setup Follow the on screen instructions To reset all the programmable buttons 1 Press and hold the TV PWR and TiVo buttons simultaneously until the light on the remote lights and remains lit when you release the buttons 2 Press THUMBS DOWN three times then press ENTER y ADVANCE and REPLAY buttons Advance button Choose your preferred behavior for ADVANCE and REPLAY QI ADVANCE mg FFWD Skp to ne n You can customize the behavior of the ADVANCE button on your TiVo remote G MY ing REN Sn ork By default pressing ADVANCE moves you forward 30 seconds When you choose this setting you can press and hold ADVANCE to move to the end of a show and press and Ee hold REPLAY to move to the beginning 60 Settings 5 If you prefer you can choose to have a press of the ADVANCE button move you to the end of a recorded show o
34. ages then Settings then Displays then Video Window Discovery Bar The Discovery Bar is the bar of thumbnail images across the top of the TiVo Central screen and many other TiVo menu screens What you ll see in the Discovery Bar depends on you Often the Discovery Bar displays ideas for show you might like based on what shows you record and mark as your favorites For example if you record the show American Idol the Quick tours EN Discovery Bar might display thumbnails for other shows like So You Think You Can Dance It all depends on what you re interested in and what s available to you The Discovery Bar also displays lots of other great viewing options popular shows or sports events that are playing on live TV items from your My Shows list TiVo Suggestions new video on demand shows and more Press the UP arrow to move up to the Discovery Bar then the LEFT and RIGHT arrows to move around Press SELECT on an image that interests you to open an information screen about that item and more From the TiVo Central screen you can find shows manage upcoming recordings and OnePasses and explore a variety of apps available on your TiVo Roamio You ll learn more about these options later in this guide but remember it all starts from TiVo Central Insider When viewing the My Y Shows list use the CH UP e DOWN button to jump an entire page at a time CRIMINAL MINDS A Ch
35. al Storage For TiVo verified external hard drive O Power Connects to power outlet The four tuner TiVo Roamio Roamio OTA does not have a power switch plugging it into the wall socket turns it on CAUTION TO PREVENT ELECTRICAL SHOCK MATCH WIDE BLADE OF PLUG TO WIDE SLOT AND FULLY INSERT See Safety instructions for details CableCARD Compartment on the underside of the four tuner TiVo Roamio only Compartment for one multi stream CableCARD Once your multi stream CableCARD decoder is installed you should not remove it for any reason 97 A Specifications Specifications Video Out TiVo Roamio Plus Roamio Pro e HDMI 1 combined audio video e Component Video RCA 1 e Composite Video RCA 1 Four Tuner TiVo Roamio Roamio OTA e HDMI 1 combined audio video e Composite Video Standard audio 1 Audio Out TiVo Roamio Plus Roamio Pro e HDMI 1 combined audio video e Digital Audio Optical 1 e Stereo L R RCA 1 pair Four Tuner TiVo Roamio Roamio OTA e HDMI 1 combined audio video e Composite Video Standard audio 1 e Digital Audio Optical 1 RE In TiVo Roamio Plus Roamio Pro Cable MoCA 1 Four Tuner TiVo Roamio Roamio OTA Cable Antenna 1 98 Expansion port All TiVo Roamio models e USB 2 e Ethernet 1 e E SATA 1 for TiVo verified external hard drive Power TiVo Roamio Plus Roamio Pro 120VAC 60Hz 1 0A Four Tuner TiVo Roamio Roamio OTA 100 240 VAC 56 60 Hz
36. amio are available frequently so keep checking back Audio settings Channel settings Display settings Network settings Remote control settings Remote CableCARD amp device settings Video settings Parental Controls settings Messages Account amp system information Restart or reset system Standby Settings 52 53 55 56 60 60 65 68 70 71 72 73 Settings Channels Displays Network Parental Controls Recording Remote CableCARD amp Devices Video When selecting the Dolby Y Digital to PCM setting the audio e signal will be downmixed from Dolby Digital 5 1 to 2 channel PCM 52 Audio settings From the TiVo Central screen choose Settings amp Messages then Settings then Audio to customize audio settings Alternate audio Some shows are broadcast with more than one audio track such as alternate language tracks When alternate audio tracks are available you ll see a bright alternate audio icon in the into banner K The Default Audio Language setting lets you choose which audio language track is recorded The Default Audio Program setting lets you choose to have the default audio in stereo or mono or have a secondary audio program SAP recorded when one is available Dolby Digital If you have an A V receiver or home theater system that supports Dolby Digital audio use this setting to choose how the TiVo Roamio will record and output digital audio
37. apsody Music service gives you unlimited access to a catalog of millions of CD quality tracks in dozens of genres Listen to your old favorites and the newest releases instantly With a paid subscription you can log in to your Rhapsody account from your TiVo DVR You ll have access to the same library of songs that you see on Rhapsody online You can even search Rhapsody using your PC or Mac and have the music available on your TiVo DVR for easy playback through your living room speakers Live365 Internet radio network Live365 is the world s largest Internet radio network and its thousands of stations are available to you through your TiVo DVR From popular hits to specialty programming Live365 on TiVo offers an easy way to access the incredible variety of radio stations available via the Internet Video on demand amp more 49 Aa Video on demand amp more 50 Podcaster Find and listen to podcasts without being tethered to your computer or mobile device To view music options from the TiVo Central screen select Music amp Photos for available options Photos Connect to your Picasa account to view photos stored there From the TiVo Central screen select Music amp Photos then choose Picasa Apps amp games Want to buy movie tickets on line Watch music videos Burn a few minutes with a quick game Just go to TiVo Central and select Apps amp Games New apps and games for your TiVo Ro
38. assword to change any Parental Controls settings Turn on Parental Controls Use the number buttons on the remote control to enter a four digit password then enter the same password again for confirmation Turn off Parental Controls Enter the password and press SELECT When Parental Controls are off the password is deleted and anyone can view any shows or watch any channels Change PIN Select Change Password from the Parental Controls screen Enter a new PIN then re enter the new PIN to confirm Adjusting ratings settings for TV and movies Movies originally meant for release to theaters have a different rating system from shows made for TV Use rating limits to set rules for both rating systems as well as for specific types of TV content Select the rating type to change it TV Movie rating limits Ratings shaded in green are not locked ratings in red are locked Use the UP DOWN arrows to adjust which ratings are locked Block by TV content Types of content marked by broadcasters as able to be blocked are listed Select each type of content you want to block then use the UP DOWN arrows to adjust which ratings are blocked shaded in red Block Unrated Programs Some movies and TV shows are unrated Use this setting to block all unrated movies or TV shows Manage Other Ratings Additional regional ratings may be available Locking channels When a channel is locked the Parental Controls password must be entered to view the
39. azon Instant Video app available on the Find TV Movies and Videos menu For more instructions on using Amazon Instant Video visit tivo com howto and select the Get Video on Demana option Vudu TiVo Roamio users have access to the vast library of shows and movies on Vudu Log in or sign up for Vudu right on your TiVo box to start streaming Video on demand amp more A When you search for shows on your TiVo box your results will include shows available from Vudu Just look for the Vudu logo in the right pane of your search results You can also search or browse for shows and movies available on Vudu from the Vudu app available on the Find TV Movies and Videos menu BONUS for Ultraviolet users If your Ultraviolet account is linked to your Vudu account you can watch your Ultraviolet movies right on your TiVo box Just choose to My Vudu from the top Vudu menu Netflix With Netflix on the TiVo service you can instantly watch thousands movies and TV episodes streamed from Netflix to your TiVo Roamio You just need to link your Netflix account to your TiVo Roamio and then start watching When you search for shows on your TiVo box your results will include shows available from Netflix Just look for the Netflix logo in the right pane of your search results You can also search or browse for shows and movies available on Netflix from the Netflix app available from the Find TV Movies and Videos
40. by pressing the LIVE TV E button on your remote Streaming With the TiVo Roamio you can stream shows from sources like Amazon Netflix and your cable company s video on demand service if available You can also stream recordings to or from another TiVo DVR in your network Host When your TiVo Roamio streams shows to another TiVo DVR your Roamio is a host Client TiVo DVR receiving streaming shows is the client Your TiVo Roamio can be a client too When you stream shows from another TiVo DVR to your Roamio your Roamio is a client Network Connection Your TiVo Roamio can connect to your home network through either a wireless or wired connection using either Ethernet or MoCA To get the most out of your TiVo experience especially if you want to stream shows you must use a wired connection either Ethernet or MoCA For more on MoCA Multimedia over Coax see below For more details on connecting your Roamio to your home network see the Start Here poster that came with your TiVo box MoCA A MoCA pronounced Mocha like the chocolate flavored coffee drink connection is a great option if you want a wired connection to your TiVo box but you don t have easy access to a wired Ethernet cable MoCA delivers the same high speed network connection you get through an Ethernet cable but delivers it through your existing coax wire the wire you use to receive cable TV When you set up MoCA in your home
41. c director Category Search for specific categories and sub categories of shows for example action movies or nature documentaries After entering your initial search criteria you ll return to the Create WishList Search screen Continue adding as many search criteria to your WishList search as you like For instance you could create a WishList search like this e Keyword Pirate e Actor Johnny Depp e Category Movies Your results would include only pirate movies starring Johnny Depp When you re finished entering search criteria select Done creating this WishList Search After you ve created the WishList search your TiVo box will automatically record any shows matching your search unless you decide to turn the auto recording feature off Each auto recording WishList Search and its upcoming recordings are marked with Gg in To Do List and the OnePass Manager Managing your WishList searches To view or edit a WishList included turning off auto recording select the WishList Then choose WishList Info Upcoming or Conflicts WishList info e WishList options Modify or delete the WishList search e Name this WishList Change the name of the WishList search Finding amp managing shows EJ Not all actor or director names Y may be listed To search for a e name that is not on the list enter the name in the format LAST NAME FIRST NAME You must match the spelling of the name exactly and you
42. category you ll find a TiVo Suggestions folder that contains only suggestions for TV series Viewing the upcoming Suggestions list To review the list of upcoming TiVo Suggestions choose Find TV Movies amp Videos then Browse TV amp Movies then TV then Suggestions To make sure a show records highlight it and press SELECT on your remote You can also use THUMBS UP or THUMBS DOWN to rate shows in this list and improve future recommendations To display a list of all shows that you ve rated while viewing the upcoming TiVo Suggestions screen press ENTER on your remote to see the Review Thumbs screen Then highlight a show and use the THUMBS UP and THUMBS DOWN buttons on your remote to change its rating Finding amp managing shows es Recording by time or channel It s easy to find shows by browsing by time or channel From the TiVo Central screen choose Manage Recordings amp OnePass From there you can set up a manual recording for a specific date time look for something to watch a particular time or browse the shows on a particular channel Manually record time channel Schedule a recording on a specific channel at a specific time 1 Select Set Up a Manual Recording 2 Choose the frequency of the recording using the UP DOWN arrows to select Once or Repeat then press the RIGHT arrow 3 Choose the day s for the recording using the UP DOWN arrows to change t
43. ces Remote Control Troubleshooting Press any button on the remote Does the activity light above the TiVo button on the remote flash If the activity light does not flash make sure the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries If the activity light on the remote does flash but the lights on the front of the device do not respond to the remote restart your device by unplugging it waiting 15 seconds then plugging it back in See the Troubleshooting chapter for more help with your remote control Activity light Input Back lt Select gt Zoom V A Customizing your TiVo remote When programmed the POWER INPUT VOLUME and MUTE buttons on a the TiVo remote can control your TV or TVs AV receiver E ae 1 Input VAN Info Even better the Roamio remote control is an RF remote This means that the remote can control your TiVo box even if the box is not in direct line of sight with the remote for instance if it is behind a cabinet door Back lt Select gt Zoom Your remote control should be ready to use in RF mode after you complete Guided Setup However if you have trouble using the remote in RF mode or if you purchase additional remotes you may need to pair the remote to your DVR before using it To program or pair your TiVo remote press the TiVo button to go to the TiVo Central screen and select Messa
44. channel You can lock specific channels or all channels Settings 5 Rating Settings ll You can choose rating limits for TV programs and movies You can also block TV programming by specific types of content and can choose how to handle unrated material Movie Rating Limit All Movies allowed Block Unrated All blocked Manage Other Ratings All allowed 69 5 Settings 70 Messages From time to time you may receive messages from the TiVo service Messages may alert you to information about your account new TiVo service features important TV schedule changes channel lineup changes or other information When you receive a new message the TiVo Central screen will display the an envelop icon next to the Settings amp Messages menu item To access your messages 1 From the TiVo Central screen select Settings amp Messages 2 Select Messages A list of all of your messages appears Messages you have not yet read are marked with an envelope icon 3 Use the UP DOWN arrows to highlight a message then press SELECT to read it Use CH UP DOWN to page through a message if it doesn t fit on the screen Account amp system information The Account amp System Information screen provides information about your TiVo Roamio and your TiVo service account From the TiVo Central screen select Settings amp Messages then Account amp System Information System Inf
45. dels will be noted Getting started 1 Activate the TiVo service The TiVo service is what makes your TiVo Roamio smart It includes everything from your show listings to OnePass and WishList searches If you haven t yet activated your TiVo service visit tivo com activate or call 1 877 367 8486 TiVo service is required and is sold separately No functionality is represented or should be expected without a paid subscription to the TiVo service 2 Connect your TiVo Roamio Use the Start Here poster to connect the TiVo Roamio to your TV programming source your home network and your television 3 Complete Guided Setup After connecting your TiVo Roamio follow the steps in on screen Guided Setup This configures the TiVo Roamio for your home and ensures you have the latest product updates 4 Take a tour Once you re done with Guided Setup the Quick tours in Chapter 1 of this guide will introduce you to the great things you can do with your TiVo box 5 Visit tivo com howto For the latest information on how to use the features of your TiVo Roamio including new features as they become available visit tivo com howto Basic terms When we talk about the TiVo service here are some terms you should know Live TV If you re watching a show as it s being broadcast you re watching live TV You can pause live TV for up to 30 minutes When you resume watching you re behind live TV You can always get to live TV
46. der e Your video cable may have come loose Make sure all the cable connections on the back of your TiVo Roamio are secure e The cables you are using to connect your TiVo Roamio to your TV or other equipment may be damaged or defective Try exchanging the cables connected to the TiVo Roamio with other cables that you know are working properly Parental Controls My Parental Controls are not working e For Parental Controls to work they must be on not temporarily turned off When you enter your password to watch a show that violates Parental Controls they are temporarily turned off You can re enable them on the Parental Controls screen from the TiVo Central screen select Settings amp Messages then Settings then Parental 86 Controls or by putting your TiVo Roamio in Standby mode and then taking it out of Standby Put your TiVo Roamio in Standby mode by selecting Settings amp Messages then Standby To return to normal mode from Standby press either the TiVo button or the LIVE TV E button Restarting the TiVo DVR How do restart the TiVo DVR You may need to restart your TiVo DVR as a troubleshooting step Note The restarting process can take 10 15 minutes To restart the DVR go to TiVo Central screen and select Settings amp Messages then Help Choose Restart or reset system then Restart the TiVo Box As a safety measure enter press THUMBS DOWN
47. e Movies then press SELECT If you don t want to limit your search select All channels Press the UP DOWN arrows to select the date you want to see then press the RIGHT arrow to move to the time column and press the UP DOWN arrows to select a time Press SELECT to see the list of shows without leaving the time selector or press the RIGHT arrow to see the list of shows and move to the list Highlight the show you want to record and press SELECT to schedule your recording Find by channel Browse through shows airing on a particular channel You can start with all channels or just your favorites T 2 Choose Browse by Channel Choose either All Channels which includes all the channels you receive or Favorite Channels which includes just the channels you have selected as your favorites For information on selecting favorite channels see Customizing your channel list Press the UP DOWN arrows to select the date you want to see then press RIGHT arrow to move to the channel column Finding amp managing shows es Press the UP DOWN arrows to select a channel You can also use the numbers on the remote to enter a channel then press ENTER Press SELECT to see the list of shows without leaving the channel selector or press the RIGHT arrow to see the list of shows and move to the list Highlight the show you want to record and press SELECT to schedule your recording 29 Es Findi
48. e moves forward in 30 second increments press and hold to jump to the end of the show Or press Advance to jump to the next tick mark when fast forwarding or rewinding On a DVR press Record to record the show you re watching or to set up a recording for a show selected in the guide On other devices pressing Record has no effect Enter Last returns you to the last channel tuned to in live TV Remote control tips amp shortcuts Press the TiVo button wy once to go to the TiVo Central screen or twice to go to the My Shows list your list of recorded shows While watching live TV press SELECT Bio see the Mini Guide a snapshot of what s coming up on the next three channels CH UP DOWN BY does more than change the channel it also pages up or down through lists of shows or menu items Press ADVANCE to move forward 30 seconds Press and hold to catch up to live TV or jump to the end of a recorded show Press REPLAY to jump back 8 seconds Press and hold to jump to the beginning of a show While watching a recording press the LEFT arrow to stop the recording and return to the program information screen Get where you want to go quickly From the TiVo Central screen press the following number buttons for these shortcuts Eb OnePass Manager To Do List WishList Search screen Search Browse TV Movies and Videos History Surprise Watch a TiVo cartoon Note Not all shortcuts are available on all devi
49. ePass recordings and manual repeating recordings are marked with a double check mark AS Canceling a Recording To cancel a recording just highlight the show title on the To Do List and press CLEAR Auto recording WishList searches Viewing recording history are marked with a star LJ Choose View Recording History on the To Do List if you re curious why a particular show was not recorded why it s not scheduled to record or when a recording was deleted from your My Shows list The Recording History is organized by date use the UP DOWN arrows to browse the shows in the list Select the show s title for more information about it Note A show will not be recorded if it appeared in your My Shows list or To Do List in the previous 28 days Using the OnePass Manager OnePasses and auto recording WishList searches are prioritized by the order in which you set them up the first has highest priority and so on 33 Es Finding managing shows 34 To view the OnePass Manager choose Manage Recordings amp OnePass from the TiVo Central screen then choose OnePass Manager Prioritizing your OnePasses and WishList searches is important in case of recording conflicts when too many shows are scheduled to record at the same time Because your TiVo Roamio has multiple tuners and because OnePass works best when you include streaming videos recording conflicts should be minimized However on the four tu
50. ePass recordings and everything in the To Do List and removes all Thumbs Up and Thumbs Down ratings This does not delete shows in the My Shows list The TiVo Roamio acquires new program information during the next connection to the TiVo service Completing this process may take over an hour Clear delete everything This option restores the TiVo Roamio s original factory settings It clears all OnePass recordings WishList Searches Thumbs Up and Thumbs Down ratings TiVo Suggestions My Shows list recordings program information To Do List and setup information including channel lists and Parental Controls Completing this process may take over an hour Settings 5 Standby To conserve power you can put your TiVo DVR into Standby mode From the TiVo Central screen select Settings amp Messages then Settings then Standby to put your TiVo Roamio in Standby mode To return to normal mode from Standby press the TiVo button or the LIVE TV amp button on the remote or the RESOLUTION button on the back of the TiVo DVR Roamio Plus Roamio Pro only Insider You can choose from several levels of power saving when your device enters Standby See Power saving settings to learn more When the TiVo Roamio is in Standby e Your TV shows a black screen and the lights on the front of the TiVo Roamio go out e Shows that are being recorded or are scheduled to record will still be recorded e The TiVo Roamio wi
51. eaming shows web videos or video on demand You can always press PLAY gt PAUSE n FAST FORWARD pp and REWIND 44 to display a status bar and move around in the show e In live TV the status bar represents one hour and the white tick marks are 15 minutes apart Status bar for live TV Tick marks are 15 minutes apart The white line and time indicate Live TV is paused This end is where you where you are now catch up with live TV e n recorded shows streaming videos and video on demand the bar shows the program s length The tick marks are 15 minutes apart further apart for a longer show The status bar may function a for certain video Status bar for a two hour recording e providers Tick marks are 15 minutes apart A DOE on lt lt lt a od en You have watched 40 The REWIND button has The show is two hours long minutes of the show been pressed twice 42 Watching shows EJ Automatically saving live TV In live TV the green segment of the status bar represents the part of the show automatically saved by your TiVo Roamio The TiVo Roamio automatically saves up to 30 minutes of live TV so you can rewind live TV for up to 30 minutes Press RECORD to record the saved Press the CLEAR button to hide portion as well as the rest of the show Y the status bar the program l guide the info banner and Whenever you change channels the saved portion of the old show is cleared and the TiVo anything
52. ecord during the power outage will not be recorded If a recording is in progress during a power outage the recording will resume once power is restored and the DVR restarts The recording will show up in two parts if the power is restored during the time the recording was made 77 6 Troubleshooting Your OnePass requests WishList Searches and all the existing recordings in the My Shows list will not be affected Shows in your To Do List will record as scheduled once the power is restored OnePass What is OnePass e OnePass which replaces Season Pass recordings gathers every episode of a series available anywhere and adds them right to your My Shows list If it s not available on TV or on demand OnePass fills in the gaps with episodes from other streaming video providers like Netflix Amazon Prime and more Won t that take up all my disk space e No By default a OnePass contains both recordings and streaming videos and most OnePasses provide the majority of episodes as streaming videos Streaming videos are not stored on your TiVo box so they don t take up any disk space That means you ll have a lot of shows ready to watch at any time but you ll still have ample disk space for recordings when you need it What happened to my Season Pass requests e lf you ve had a TiVo box for a while you ve probably set up Season Pass requests for your favorite series With the introduction of OnePass each existing Season
53. ected in your Channel List Does the channel have a check mark next to it To give it one highlight the channel and press SELECT For more see Your channel list Also make sure that all video providers are selected in your video provider list To learn more see My video providers e Look on the Network screen from the TiVo Central screen select Settings amp Messages then Settings then Network for the time of the last successful connection to the TiVo service If it was more than 36 hours ago your TiVo Roamio may be having trouble connecting to the TiVo service Select View network diagnostics then Test Connection to test the current settings If the test connection does not succeed see Connecting to the TiVo service for connection troubleshooting Once you have made a successful test connection start a regular connection by selecting Connect To The TiVo service Now If your connection is successful new program information will be downloaded and organized and will become available to search in about one to five hours 81 6 Troubleshooting Is your TiVo service account up to date Check your account status on the System Information screen from the TiVo Central screen select Settings amp Messages then System Information If your account is suspended or closed and you wish to re activate it go to tivo com manage or refer to Getting more info for TiVo Customer Support contact
54. elect this option the TiVo Roamio connects to the TiVo service automatically every few hours However you may need to connect to the TiVo service as a routing troubleshooting step Select this option to connect to the service After you start the connection the status of the connection is displayed You can watch live TV set up recordings and search for shows while the connection is in progress Change network settings See Changing network settings View network status Select to review information about your network connection View network diagnostics Select to test your connection to the TiVo service see a history of your video downloads and transfers and run other diagnostic tests related to your network connection 56 Changing network settings The network settings options will vary depending on whether you re using a wired Ethernet or MoCA or wireless connection Note If you want to use the Roamio to stream shows to from other TiVo boxes or to your mobile devices a wired Ethernet or MoCA connection is required Wireless connection speeds are typically not fast enough to stream shows reliably Wired Ethernet settings Most of the time you will not need to configure these settings as they are usually configured automatically when you first set up your TiVo Roamio However if necessary you can use this page to configure how the TiVo Roamio receives an IP address or you can assign a static IP address and other network in
55. en you set the Channel setting above to All you can choose how often to get the HD version of a show always never or if possible Note that if you choose always and a show is not available in HD it won t be recorded Likewise if you choose never and a show is only available in HD it won t be recorded Keep At Most Set the maximum number of recordings to be saved Keep Until Choose how long to keep a recording or each episode of a repeating recording Space needed is the default setting or choose Until delete and your TiVo box won t delete this episode to record something new Start Recording Start recording up to ten minutes before a show is scheduled to begin This option is available only before recording starts Stop Recording Set a recording to continue for a few minutes or up to three hours after it s scheduled to end You can change this setting when you set up the recording or while the recording is in progress You can cancel the recording of any episode in a OnePass by highlighting the title in the To Do List and pressing the CLEAR button amp You can delete the entire OnePass or change its options using the OnePass Manager see Using the OnePass Manager for more info from a series From the series information page choose Episode Guide and then select the episode you want to watch Choose Add this streaming video to add it to your My Shows list
56. eo 65 video providers 54 setup repeating 2 Index shows transferring to a portable device 17 sound effects volume of 52 sports browsing 23 Standby mode 73 status bar about 42 hiding 43 storage 98 streaming iv Streaming Movies folder 5 suggested programs 25 system information 71 system restart or reset 72 T technical support contacting 76 thumb ratings clearing 72 using for suggestions 25 time recording programs by 27 TiVo app 17 TiVo service connecting to 56 finding your service number 71 messages about 70 TiVo Suggestions about 25 clearing 72 settings 25 To Do List about 33 101 Index managing 33 transferring shows to a portable device 17 Tuners v tuning adapter information screen 71 settings 63 TV browsing 23 U upcoming recordings viewing 33 V video settings 65 troubleshooting 84 video on demand and the status bar 42 video providers about 46 video providers customizing search results 46 video podcasts managing 34 Video Providers setting 54 video window about 2 hiding 2 turning off 2 55 W watching multiple shows at once 9 80 102 web videos and the status bar 42 wireless network settings 59 WishList searches 30 Y YouTube 48 Z Zoom mode 65 TiVo Roamio Remote A The TiVo button takes you to the TiVo Central screen the starting point for all your TiVo features and settings If programmed TV PWR turns your TV on or off Input B
57. etk lt Select gt Zoom Use Input to select the input such as a DVR DVD player game system your TV displays Back goes back to the previous screen in certain apps Guide takes you to the program guide where you can find shows to watch or record If programmed Volume and Mute control the volume on your TV or A V receiver Play Pause Rewind Fast Forward or play shows in Slow Motion Press Rewind and Fast Forward up to three times for three speeds Replay repeats the last 8 seconds of the show Press and hold to jump to the beginning of a show The letter buttons sort and filter views Look for the on screen tips Clear removes the display of the info banner or program guide and deletes titles from the My Shows or To Do list Live TV takes you to live TV If you re watching live TV use it to cycle through the tuners Info shows the info banner while watching live TV press it again to make it disappear Use Zoom to change aspect ratio of shows on your TV or to return to full screen from the Video Window Press Select to choose menu items or when watching live TV to bring up the Mini Guide Use the arrow buttons to navigate the TiVo menus and the program guide Use the Channel Up Down buttons to change the channel and to page up or down while in the program guide or TiVo menus Use the Thumbs Up and Thumbs Down buttons to rate shows collections or video providers for TiVo Suggestions Advanc
58. fore a show is scheduled to begin This option is available only before recording starts Single recording or OnePass with recordings Stop Recording Set a recording to continue for a few minutes or up to three hours after it s scheduled to end You can change this setting when you set up the recording or while the recording is in progress Single recording or OnePass with recordings 37 es Finding amp managing shows 38 Recording with Overlap Protection Being able to record multiple programs at the same time doesn t eliminate all possible recording conflicts The Overlap Protection feature gives you additional options for dealing with recording conflicts when they occur If Overlap Protection is turned off when two shows are scheduled to record on the same tuner but overlap by a few minutes for example one program ends at 8 33 while the next program begins at 8 30 the lower priority recording is cancelled But with Overlap Protection turned on the TiVo DVR simply clips the lower priority recording by just enough minutes to allow both programs to record Overlap Protection works by determining the priority of each program scheduled to record For repeating recordings it uses the OnePass Manager to learn which programs have higher or lower priorities see Using the OnePass Manager One time recordings are not listed on the OnePass Manager these individual recordings that you schedule receive the highest priorit
59. formation manually Follow the on screen instructions to configure your wired network MoCA settings A MoCA pronounced Mocha like the chocolate flavored coffee drink connection is a great option if you want a wired connection to your TiVo box but you don t have easy access to a wired Ethernet cable MoCA delivers the same high speed network connection you get through an Ethernet cable but delivers it through your existing coax wire the wire you use to receive cable TV When you set up MoCA in your home your TiVo box will receive cable TV and connect to your home network through that one cable You can use your TiVo Roamio Plus or Roamio Pro to enable MoCA throughout your entire home or you can connect any TiVo Roamio to an existing MoCA network Creating a MoCA network using your TiVo Roamio Plus or Roamio Pro Simply connect your TiVo Roamio Plus or Roamio Pro to your home network using an Ethernet cable Make sure the coax cable is also connected Then 1 Go to Settings gt Network gt Change Network Settings Settings 5 y Change Network Settings Currently using Ethernet to connect to the Internet Connect using MoCA Connect using wireless Use this DVR to create a MoCA network Currently using Ethernet to connect to the Internet Choose use this DVR to create a MoCA network to enable MoCA networking throughout your home Modify Ethemet settings Connect using MoCA Connect using w
60. ges amp Settings then Settings then Remote CableCARD amp Devices then Remote Control Setup Follow the easy on screen instructions Using the on screen menus To navigate the on screen menus use the remote control s arrow buttons to move to the option you want then press SELECT Input The LEFT arrow button often takes you to the previous screen Back lt Select gt Zoom A v A On Screen Arrows PAGNE Bar The arrows that appear on the highlight bar show the directions you can move For example on this screen you could press the RIGHT arrow to view details about the highlighted title or the LEFT arrow to go back to the previous screen Arrows on the Highlight Bar Discovery Bar The Discovery Bar is the bar of images across the top of the TiVo Central screen and other menu screens Press the UP arrow to move up to the Discovery Bar then the LEFT and RIGHT arrows to move around Select an image that interests you to learn more about that item Glossary of on screen icons My Shows IJ Streaming video available to watch now Streaming video that is currently unavailable Recording will be kept until space is needed Recording may be deleted in less than 3 days to make room for other recordings you have requested but only if space is needed Recording may be deleted in less than one day to make room for other recordings you have requested but only if space is needed
61. has been saved by your TiVo Roamio The white line marks your current point in time When the white line is back in the green segment you re behind live TV Press PLAY to continue watching the show Next press REWIND 44 and the show rewinds Press REWIND a second time to rewind faster and a third time to go at triple speed Press PLAY at any time to return to normal speed Press PAUSE again and with the show paused press FAST FORWARD pp to move a small step forward Press REWIND to move a small step back Press PLAY to resume watching at normal speed Press the REPLAY O button The show jumps back 8 seconds useful for when you miss a great sports play or a bit of dialog or for when you fast forward too far Press REPLAY again then immediately press SLOW gt to see your own slow motion replay Press the ADVANCE O button You ll instantly move forward 30 seconds Press and hold the ADVANCE button and presto You re caught up to live TV Quick tours GN Before you begin take a few Y moments to make sure the TiVo e Roamio s video settings are optimized for your TV From the TiVo Central screen select Settings amp Messages then Settings then Video See Video settings for more details You can customize the a ADVANCE button on the e remote See Remote control settings for information 11 12 8 Press and hold the REPLAY button to skip back to the beginning
62. hat are discussed in this guide as improper adjustment of other controls may result in damage often requiring extensive work by a qualified technician to restore the product to normal performance E the product has been dropped or the cabinet damaged F the product exhibits a distinct change in performance 13 Servicing The user should not attempt service to the appliance beyond that described in the Troubleshooting Safety instructions A section of this guide All other servicing should be referred to qualified service personnel 14 Cleaning Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners use a damp cloth for cleaning If the product comes in contact with any liquid unplug the power cord and let the unit dry thoroughly before plugging it back in 15 Power Source This product should be operated only from the type of power source indicated on the marking label or in this guide If you are not sure of the type of power supply to your home consult your dealer or local power company 16 Overloaded Power Outlets do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 17 Coaxial Cable Grounding For this product the coaxial cable shield screen shall be grounded as close as practical to the point of entry of the cable into the building For products sold in the US and Canada this is per Article 800 93 a
63. he current selection If you chose Repeat you can choose to repeat the recording on a specified day of the week Every Tuesday or several times a week Every M F or Every Day 4 Press the RIGHT arrow and choose a channel using the UP DOWN arrows or by entering a number with the remote then pressing ENTER 5 Press the RIGHT arrow and set the hour minute and am pm for the start and stop time using the UP DOWN arrows to change the current selection 6 Press the RIGHT arrow or SELECT 7 You ll see a confirmation screen The TiVo DVR shows a best guess show title based on guide listings for that time and channel Select Record this showing or Create repeating recording 27 Es Finding managing shows 28 Find by Time Use the UP DOWN arrows to choose a day then press RIGHT arrow Press CLEAR to reset the day and time to now Find by Channel Use the UP DOWN arrows to choose a day then press RIGHT arrow Press CLEAR to reset the day to now Find by time Browse shows on a specified day and time You can filter the list to see only shows in a particular category For example you can browse all movies airing on Saturday night 1 2 5 Choose Find by Time If you want to limit your search to a particular category or set of channels for instance HD shows or your favorite channels use the arrow buttons to highlight an option for exampl
64. he list Highlight a category in the left column to view shows only in that category for example highlight Kids to view only kids shows or Movies to view only movies Personalize your My Shows list by hiding certain categories or changing the category order 1 Press the O button and select Show categories example highlight Kids to view only kids shows or Movies to view only movies Personalize your My Shows list by hiding certain categories or changing the category order 1 2 3 4 Press the O button and select Show categories Highlight a category you want to hide and press SELECT to remove the check mark To change the order of the categories highlight the one you want to move press the RIGHT arrow and then use the UP and DOWN arrows to place the category where you want it When you re happy with your list press twice to return to the My Shows list Note When the Kids category is turned on kids shows and movies will appear only in that category For example you ll find kids movies under Kids not under Movies My Shows folders Shows are organized into folders and a number in parentheses to the right of each folder shows how many recordings it contains In addition to folders for each OnePass you ve created you ll also see the following folders Streaming Movies Contains links to movies that are available to stream See Quick tour Streaming videos
65. iVo remote You can choose to display the guide as a grid or use the TiVo Live Guide shown here When you re viewing the guide press the amp button to display Guide Options and choose the view you want The mini guide is a smaller version of the program guide It shows you what s coming up on the channel you re watching and the next two channels Press SELECT while watching live TV to bring up the mini guide In the grid guide TiVo Live Guide and mini guide new shows are marked with a NEW icon Shows that are currently recording have a red circle icon next to the title while shows that are scheduled to record are marked with a check mark for individual shows or double check mark for OnePass recordings To move around in the guides TiVo Live Guide grid guide or mini guide e Press FAST FORWARD pp to move the displayed time ahead one half hour at a time or press REWIND d to move it backward e Press ADVANCE to jump 24 hours ahead or REPLAY 6 to jump 24 hours back e Press SELECT on a show in progress and the channel changes to that show Press RECORD to record it e Press SELECT on an upcoming show and you ll see a screen with recording options Set up your recording or press LEFT to go back to the guide e Don t see what you re looking for Press ENTER while viewing the full program guide to jump directly to the Search screen Finding amp managing shows EJ Choosing channels for the guide You ca
66. information and give us a call can t search for shows The TiVo Roamio says it is organizing program information Your TiVo Roamio may not have all its program information yet The first time you go through Guided Setup the TiVo Roamio downloads some program information from the TiVo service More program information becomes available after the next time the TiVo Roamio connects to the TiVo service After 24 hours full information up to 2 weeks is available If the TiVo Roamio loses power while it is organizing program information the organizing process will stop until the TiVo Roamio makes a successful connection to the TiVo service and then will start again If your TiVo Roamio lost power while it was organizing program information you can get it to start organizing again by starting a connection to the TiVo service See Connecting to the TiVo service What happens if a live event have scheduled to record goes into overtime 82 If the TiVo service detects that a recording you re setting up is of a live show like a sporting event or an awards show you ll see a message asking whether you d like to add more time at the end of the recording just in case it goes into overtime If you are watching a show while it s being recorded you can add extra recording time from the Recording Options screen See Extending live recordings Is there a way to record a show that will not be aired for weeks or months Create an aut
67. ireless 57 58 2 Select Use this DVR to create a MoCA network 3 Choose Yes turn on MoCA 4 Confirm the default MoCA settings Note Use the default settings unless a professional installer instructs you to change them 5 Congratulations You ve enabled MoCA throughout your home You can connect MoCA ready devices like other Roamio Plus Roamio Pro DVRs and TiVo Minis to your MoCA home network through the coax cable Devices that aren t MoCA ready like the four tuner TiVo Roamio and TiVo Roamio OTA can easily join the MoCA home network using a MoCA network adapter available at tivo com store To learn more about installing and using MoCA including how to secure your MoCA network visit tivo com moca Joining an existing MoCA network Simply connect a coax cable to your TiVo Roamio Plus or Roamio Pro For the four tuner TiVo Roamio and TiVo Roamio OTA you will need to use a MoCA network adapter available at tivo com store 1 Go to Settings gt Network gt Change Network Settings 2 Select Connect using MoCA 3 Choose Yes turn on MoCA 4 Confirm the default MoCA settings Note Use the default settings unless a professional installer instructs you to change them 5 Congratulations You ve joined an existing MoCA network To learn more about installing and using MoCA including how to secure your MoCA network visit tivo com moca Wireless settings Note If you
68. litters My video providers Use the this screen to select the video providers like Netflix or Amazon that you would like included in your results when searching for TV shows and movies Note OnePass works best when this list is up to date with as many video providers as possible selected Display settings From the TiVo Central screen choose Settings amp Messages then Settings then Displays to customize the display of the info banner closed captioning and the lights on the TiVo Roamio Info Banner Normally when you change channels the info banner is displayed for a few seconds If you want it to disappear quickly select Clear Banner Quickly Closed Captioning Change the way the TiVo Roamio displays closed captioning text To turn closed captioning on or off while watching a show press INFO to view the info banner and select the closed captioning icon Ed Lights on the Front of the DVR You can change the display of the lights on the TiVo Roamio s front panel the lights indicate when the TiVo Roamio is receiving power recording receiving a transferred show or downloading shows over the network connection You can choose to turn the lights on or off Customize Discovery Bar Personalize the contents ofthe Discovery Bar based on your own preferences Video Window Turn the Video Window on or off Settings 5 Display Settings Lights on the Front of the DVR Customize Discovery
69. ll still connect to the TiVo service e fyou temporarily turned off Parental Controls Standby mode re enables them See Parental Controls settings for more details e If live TV is paused when Standby is selected the TiVo Roamio will remain paused for up to 30 minutes e TiVo Suggestions may be recorded depending on your power saving setting See Power saving settings for details 73 74 6 Troubleshooting Getting more info TiVo is dedicated to providing you with quality information and customer service Got a question Here s how you ll always be able to find answers 1 Use this chapter This chapter contains answers to some of the most common questions customers have while getting started with the TiVo service 2 Use the help screens on your TiVo Roamio For general troubleshooting go to the TiVo Central screen and select Settings amp Messages then Help 3 Get how to information online You ll always find the latest information about what you can do with your TiVoRoamio online at tivo com 4 Use online support Visit TiVo Customer Support online at tivo com support If you have issues with missing channels incorrect channels or other channel lineup issues visit tivo com lineup 5 Call Customer Support If you still have questions contact a TiVo Customer Support agent by calling 1 877 367 8486 1 877 FOR TIVO 76 Connecting your TiVo Roamio don t see the Welcome screen
70. ly from your cable company It replaces your digital cable box and allows you to receive the same programming channels in your subscription To watch and record digital cable Settings 5 programming you must install one Multi Stream CableCARD decoder M CARD This one card will let you watch and record multiple shows at once Note TiVo Roamio boxes do not receive analog channels The TiVo Roamio Plus and Roamio Pro also do not receive over the air programming and will not work with an over the air antenna External storage Use this screen when you want to add or remove a TiVo verified external storage device Visit tivo com expand for more information on external storage solutions Name this DVR Set or change the name of your TiVo Roamio You can choose from a list of suggested names or create your own Network remote control You can integrate your TiVo Roamio home automation and entertainment control devices on your network These devices include touch panel remotes and other devices that are configured to work with TiVo s network based remote control protocol This setting will be enabled by your home entertainment or automation installer Tuning adapter If your cable provider uses a technology called switched digital video SDV you will need a tuning adapter in order for your TiVo Roamio to receive all channels in your subscription package Please contact your cable provider if you are not sure whether you need a tuni
71. make sure that your TiVo Roamio uses a wired network connection Ethernet or MoCA See Network settings to learn more Streaming or transferring shows is easy 1 Go to the TiVo DVR that you want to stream or transfer shows to For this example let s call it the Bedroom Roamio 2 From the TiVo Central screen select My Shows 3 At the bottom of the My Shows list highlight the TiVo DVR you want to stream or transfer shows from Let s call this the Living Room Roamio 4 Press SELECT to see the Living Room Roamio s My Shows list Note Some recordings cannot be streamed or transferred due to the copy protection assigned them by the program provider These recordings are usually marked with a red circle slash icon 5 Find the recording you want to stream or transfer from the other TiVo DVR Highlight it and press SELECT If you are streaming the recording you can start to watch it immediately If you are transferring the recording you can choose to watch it as it transfers or continue browsing and choosing shows to transfer If the show is paused on the Living Room DVR you ll have the option to watch or transfer it from the paused location or to watch or transfer it from the beginning As you watch you can pause fast forward or rewind the show Quick tours EN 15 Quick tour the TiVo app Easily stream or transfer recordings to your mobile device using the Available on the A App Store TiVo app B
72. menu For more instructions on using Netflix visit tivo com howto and select the Get Video on Demand option Hulu Plus With Hulu Plus on the TiVo service you can stream TV episodes and movies right to your TiVo Roamio with many titles in HD Search or browse for shows and movies available on Hulu Plus from the Find TV Movies and Videos menu or go to the main Hulu Plus screen accessed above When you search or browse using the TiVo menus shows available from Hulu Plus display a Hulu Plus logo on the right side of the screen 47 Aa Video on demand amp more 48 For more instructions on using Hulu Plus including how to control playback of the video you re watching visit tivo com howto and select the Get Video on Demand option YouTube videos Browsing YouTube videos with your TiVo Roamio is just as easy as browsing YouTube videos on the Internet From the TiVo Central screen choose Find TV Movies amp Videos then YouTube On the YouTube home page use the arrow buttons on your TiVo remote to explore the menus You can browse by channel categories covering everything from animation to comedy to music and more search for a particular video or sign in to see your subscriptions and favorite videos Note A BACK option appears on every page except the home page Select it to back to the previous menu Using the LEFT arrow on your remote control will not take you to the previ
73. must use a comma 31 Es Finding amp managing shows 32 e Modify recording options Change auto record settings choose the whether to record repeats and how many shows to keep and more e Don t auto record shows Auto record shows Choose whether your TiVo DVR will automatically record any shows matching your WishList search criteria until you modify or delete the WishList search Upcoming See a list of upcoming episodes that match your search criteria Conflicts See a list of shows that can t be recorded because they conflict with other shows scheduled to be recorded at the same time If you want to be sure that all matching shows are recorded give the auto recording WishList search a high priority in the OnePass Manager See Using the OnePass Manager for details Finding amp managing shows 2 Managing recordings amp OnePass The To Do List shows all your scheduled recordings and lets you change recording options or cancel recordings The OnePass Manager prioritizes all your repeating recordings and lets you manage conflicts and set options Using the To Do List To view the To Do List choose Manage Recordings amp OnePass from the TiVo Central screen then choose To Do List In the To Do List individual You ll see a list of all shows scheduled to record in the next two weeks or so Press SELECT e recordings are marked with a on any show to see available options single check mark of On
74. n use the Guide Options screen to choose which channels to display in the guide All Display all channels available from your service provider even channels you don t receive My Channels Display only the channels that are checked in the Channel List recommended Favorites Display only the channels you rated as your favorites in the Channel List See Your channel list for more information on the Channels List Getting more options If you want to learn more about a show create a OnePass view upcoming episodes or more select OnePass amp other options 21 Es Finding managing shows remote to filter the type of shows displayed in your results choose from All Available and Free a Press the button on your 22 Finding amp recording shows You can find shows to watch or record by searching browsing or asking for recommendations Searching for shows and more Search by show title episode title show description or person name actor director etc The TiVo service searches upcoming TV shows and movies streaming videos from sources like Hulu Plus Netflix and Amazon and video on demand from your cable provider if available all at the same time You can even search for a particular channel by its network name or call sign e g NBC or ESPN 1 From the TiVo Central screen select Find TV Movies amp Videos then choose Search Use the
75. nd Article 800 100 of the NEC or Canadian Electrical Code Part 1 which provides guidelines for proper grounding of the coaxial cable shield 18 Electric Shock To reduce the risk of electric shock do not disassemble this product Take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltage or other risks Incorrect reassembly can cause electric shock when this product is subsequently used 19 Moving Avoid moving the unit while it is plugged in to avoid accumulative shock 89 gy Safety instructions 20 CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 90 FCC statement to the user This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or tele
76. nd bright If they are temporarily off the icon is unlocked and bright Closed Caption Toggle closed captioning on or off E 44 Video on demand amp more Video on demand options 46 Music photos apps amp games 49 a Video on demand amp more 46 Video on demand options Your TiVo Roamio has access to a huge array of on demand movies TV shows and videos Below are some of the most popular video providers but be sure to check tivo com to see what great new videos might be available for rent or purchase Shows and movies from video providers appear in your results when you browse or search the TiVo menus To customize which video providers appear in your results go to Settings amp Messages then Settings then Channels then My Video Providers Note OnePass works best when your video provider list is up to date with as many providers as possible selected Amazon Instant Video TiVo Roamio users can stream thousands of movies and TV shows from Amazon Instant Video many of them in HD And for Amazon Prime users the news keeps getting better titles available from Amazon Prime are free When you search for shows on your TiVo box your results will include shows available from Amazon Instant Video Just look for the Amazon logo in the right pane of your search results You can also search or browse for shows and movies available on Amazon Instant Video from the Am
77. ner TiVo Roamio and the TiVo Roamio OTA when more than four shows are scheduled to record at the same time the four with the highest priorities are recorded On the TiVo Roamio Plus or Roamio Pro when more than six shows are scheduled to record at the same time the six with the highest priorities are recorded Use the UP DOWN arrows to highlight a repeating recording and press RIGHT to highlight the arrows to the right of the title then use the UP DOWN arrows to move the selected title up or down in the list Editing a repeating recording You can also use the OnePass Manager to view and change OnePass options modify recording options if available view upcoming episodes or cancel a OnePass or auto recording WishList search Highlight the show title and press SELECT to view available options Using the Download Manager The Download Manager lets you set options and priorities for all web videos video podcasts recordings To view the Download Manager choose Manage Recordings amp OnePass from the TiVo Central screen then choose then Download Manager Finding amp managing shows 2 Setting OnePass amp recording options Setting default recording options Default OnePass and recording options apply to all OnePasses you set up and all shows you record that are not part of OnePasses You can change the default values at any time Here s how 1 From the TiVo Central screen select Settings amp Messages
78. ng managing shows 30 Creating WishList searches A WishList search finds shows that match your search criteria on any channel you receive and it keeps on searching for as long as you keep the WishList search You can search for something specific by creating a WishList search with multiple criteria for instance you might create a WishList search for actor George Clooney category Movies and sub category Action This WishList search would find action movies starring George Clooney You can even use WishList searches to find something very specific For example the Keyword GIANTS with category Football would find Giants football games but not Giants baseball games If you choose to auto record matches to your WishList search you ll find any recorded matches in your My Shows list Creating a WishList search Creating a WishList search is simple 1 From the TiVo Central screen choose Find TV Movies amp Videos then WishList Searches 2 Select My WishLists then Create a new WishList Search 3 Next start choosing criteria for your WishList search You can choose any or all of the following Keyword Search for shows with specific words in the show or episode title description actor director year or category Title Keyword Search for shows with specific words in the show or episode title Actor Search for shows with your favorite actor Director Search for shows by a specifi
79. ng adapter For more information on tuning adapters and switched digital video please visit tivo com switched 63 64 Power saving settings When you re not using your TiVo box you can save power by letting the box go into Standby mode Selecting a higher power saving setting means that the box will enter Standby sooner and that TiVo Suggestions may not record while the box is in standby Scheduled recordings transfers and downloads will not be affected regardless of your power savings setting Off The TiVo box will never enter Standby Low The TiVo box will enter Standby after four hours TiVo Suggestions will be recorded while the box is in Standby Medium The TiVo box will enter Standby after four hours TiVo Suggestions will not be recorded while the box is in Standby High The TiVo box will enter Standby after two hours TiVo Suggestions will not be recorded while the box is in Standby Video settings From the TiVo Central screen choose Settings amp Messages then Settings then Video to customize your TiVo Roamio s video settings Aspect correction mode Aspect correction is applied when the aspect ratio of the show you re watching doesn t match the aspect ratio of your TV For example if you are watching a standard resolution show on your wide screen TV Use the Aspect Correction Mode settings screen to choose from the following options In FULL mode the picture is stretched to fill
80. ng the RESOLUTION button Normally you ll specify video output formats using the Video Output Settings screen see Video output formats But if your screen is black and you can t get to the TiVo menus you can press the RESOLUTION button on the back of the TiVo Roamio Plus Roamio Pro to change the Video Output format Continue to press the RESOLUTION button until you see the desired format displayed on your television This option is not available on the four tuner TiVo Roamio or the TiVo Roamio OTA 67 Y 68 When you turn Parental Controls off your password is deleted Parental Controls settings Parental Controls help you make sure your family has access to only those shows you want them to watch Set limits on movie and television ratings lock specific channels and prevent viewing of recorded shows that violate the settings you choose From the TiVo Central screen choose Settings amp Messages then Settings then Parental Controls Or select the padlock icon from the large info banner The padlock icon in the info banner shows the current state of Parental Controls Off No password or controls are set The icon is dim and unlocked 9 On Password and controls are set The icon is bright and locked G Temporarily Off Controls are set but turned off The icon is bright and unlocked Changing Parental Controls settings Once Parental Controls are on you must enter your Parental Controls p
81. ng the best video output format for your TV See Video output formats to learn more e Do not connect the unit through a VCR Video signals fed through VCRs may be affected by copyright protection systems and the picture will be distorted on the television 84 How do get rid of the bars at the top amp bottom or sides of the picture Letterbox bars at the top amp bottom and side bars may be added to a show by the broadcaster by the TiVo Roamio or by your TV In some cases it may be difficult to determine the source of the bars in order to determine how to eliminate them e Set the TiVo Roamio s Letterbox Color to gray From Settings amp Messages select Settings then Video then Letterbox Color Since most broadcasters add black bars making the TiVo Roamio bars gray will help you determine the source of the bars e Make sure your TV Aspect Ratio is set correctly From Settings amp Messages select Settings then Video then TV Aspect Ratio e Check your TV s owner s manual for information about how it may be adding letterbox or side bars to the picture The audio and video are out of sync e The audio and video may re sync if you change channels e You may be able to re sync audio and video by pressing the REPLAY button on the remote control e Press the TiVo button to go to the TiVo Central screen then press the LIVE TV E button to return to live TV e Resta
82. o recording WishList search for shows that are not yet listed in the guide See Creating WishList searches for more If you know the date time and channel on which the show will air you can create a manual recording to record it Why wasn t my show recorded Make sure the TiVoRoamio is connecting to the TiVo service See Connecting to the TiVo service View your History for an explanation of why the show did not record History is the first selection in the To Do List see Viewing recording history Here are some reasons why a show may not have recorded e When OnePass recordings and other repeating recordings conflict shows are recorded according to their priority in the OnePass Manager See Using the OnePass Manager e lf the show was a rerun your OnePass recording may be set to record First Run Only shows e The show may have been deleted from the My Shows list by someone else in your household e The show may have been canceled by the network e There may have been a conflict when requesting another show and the proposed resolution was to delete the missing show earlier than planned If you accepted that resolution the show would have been deleted e There may have been a power outage that affected the recording Connecting to the TiVo service You can make a connection with the TiVo service at any time Go to the TiVo Central screen and select Settings amp Messages then Settings then Net
83. oamio D Qu O Green LED Indicates that the TiVo DVR is powered on O Amber LED Flashes when the TiVo Roamio receives a signal from the remote Blue LED Indicates a transfer to another TiVo box stream to another TiVo box or download in progress Red LEDs Indicates recording s in progress 93 A Back panel Back panel TiVo Roamio Plus Roamio Pro AC In O Power In Connects to power outlet The TiVo Roamio Plus Roamio Pro does not have a power switch plugging it into the wall socket turns it on CAUTION TO PREVENT ELECTRICAL SHOCK MATCH WIDE BLADE OF PLUG TO WIDE SLOT AND FULLY INSERT See Safety instructionsfor details Ethernet Connects the TiVo Roamio Plus Roamio Pro to your home network using an Ethernet cable Note that a 94 CABLE DIGITAL ETHERNET ia Y e MOCA a RESOLUTION COMPONENT COMPOSITE ma EA Dae EXTERNA STORAGE E SATA 516 D Ue 12 wired Ethernet or MoCA connection is required for streaming shows Cable MoCA Connects to your cable TV source If using a MoCA home network also connects the TiVo Roamio Plus Roamio Pro to your home network Connect the Coaxial RF cable coming from the wall to this jack Digital Audio Optical Connects to an A V receiver or home theater system Use an optical digital audio cable sold separately to connect the TiVo Roamio Plus Roamio Pro to your home theater system for digital sound
84. oder for more information You may be trying to access an antenna or analog cable channel TiVo Roamio boxes do not receive analog channels The TiVo Roamio Plus and Roamio Pro also do not receive over the air programming and will not work with an over the air antenna Note Most of the largest cable providers have digital simulcast which means they rebroadcast all of their analog channel programming on digital channels as well This means that all programs available on analog channels are also available on digital channels when a CableCARD is inserted Therefore if your provider has digital simulcast you will not miss any of your cable channel programming with a TiVo Roamio Plus or Roamio Pro The TiVo Remote Control My TiVo remote control doesn t work with my TiVo Roamio Be sure you are using the TiVo Roamio s remote control and that you hold it so that the TiVo button points toward the TiVo Roamio Troubleshooting 6 If you are trying to use the remote control in RF mode so that it can control a TiVo Roamio Plus or Roamio Pro that is not within line of sight make sure the remote is paired with the DVR See RF Remote Setup for instructions Press any button on the remote Does the light on the remote flash e Ifthe light does not flash make sure the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries See the inside back cover of this guide for
85. of the saved portion Changing channels To move one channel at a time press CH UP DOWN on the TiVo remote To go to a specific channel use the numbers on your remote control then press ENTER If you don t press ENTER the channel changes automatically after a few seconds To jump back to the previous channel on the same tuner press ENTER again Tired of channel surfing Press GUIDE to display the program guide Highlight any show and press SELECT If the show is currently on the channel changes If the show is on later you ll see options to record it Learn more in Using the guide and mini guide to find shows Watching multiple shows at once Your TiVo Roamio can watch and record multiple shows at the same time up to six on the TiVo Roamio Plus and Roamio Pro and up to four on the TiVo four tuner TiVo Roamio and TiVo Roamio OTA Go ahead try it 1 First press PAUSE n to pause the live TV show you re watching Let s call the tuner you re watching Tuner 1 2 Press LIVE TV amp to switch to the next tuner Tuner 2 Whenever you press LIVE TV you ll switch to the next tuner in line Note You may see the same channel on more than one tuner 3 Change the channel if you like watch the new show for a few moments then press LIVE TV again to switch to Tuner 3 4 Change the channel watch for a few moments then press PAUSE Quick tours EN 5 Press LIVE TV again to switch to Tuner 4 Again change the
86. on For example the appliance should not be situated on a bed sofa rug or similar surface that may block the ventilation openings or placed in a built in installation such as a bookcase or cabinet that may impede the flow of air through the ventilation openings Do not block ventilation holes by placing items such as magazines clothing etc on top of the unit 9 Heat The appliance should be situated away from heat sources such as radiators heat registers stoves or other appliances including amplifiers that produce heat 10 Power Cord Protection Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them paying particular attention to cords and plugs convenience receptacles and the point where they exit from the appliance 1 Object and Liquid Entry Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts resulting in the risk of fire or electric shock Never spill liquid of any kind on this product 12 Damage Requiring Service The appliance should be serviced by qualified service personnel when A the power supply cord or plug is damaged or frayed B liquid has spilled into the product C the product has been exposed to rain or water D the product does not operate normally when you follow the operating instructions adjust only those controls t
87. only OnePass only Finding amp managing shows es Rent or buy Decide whether to include episodes that need to be purchased before viewing in your OnePass results The TiVo Service will not purchase the items for you you will have the option to purchase them at the time of viewing OnePass only Record Skip reruns or watch them all Choose New only to avoid reruns or re runs to get every episode Single recording or OnePass with recordings Channel Choose the channel on which to record the show when more than one channel is available Single recording or OnePass with recordings Get in HD When you set the Channel setting above to All you can choose how often to get the HD version of a show always never or if possible Note that if you choose always and a show is not available in HD it won t be recorded Likewise if you choose never and a show is only available in HD it won t be recorded Single recording or OnePass with recordings Keep At Most Set the maximum number of recordings to be saved Single recording or OnePass with recordings Keep Until Choose how long to keep a recording or each episode of a repeating recording Space needed is the default setting or choose Until delete and your TiVo boxRoamio won t delete this episode to record something new Single recording or OnePass with recordings Start Recording Start recording up to ten minutes be
88. onus The TiVo app also lets you schedule recordings control live TV search for shows and more Download the free TiVo GET IT ON app from the App Store or Google Play P gt Google play 7 For step by step instructions go to tivo com howto and explore the Get TiVo Anywhere section Note To stream transfer shows from the four tuner TiVo Roamio and the TiVo Roamio OTA a TiVo Stream device is required For more information visit tivo com stream 16 A Fir Ading amp managing shows Using the guide and mini guide to find shows 20 Finding amp recording shows 22 Recording by time or channel 27 Creating WishList searches 30 Managing recordings amp OnePass 33 Setting OnePass amp recording options 35 Es Finding managing shows TiVo Live Guide Date amp time Show description 789 TCMHD Bullitt 1968 Channels amp shows Upcoming shows on the currently airing selected channel Mini Guide Date amp time Show title 9 25am 205sTzpp starz I Thu 6 27 9 00am 9 30am 10 00am 10 204 STZKP Newbie a Hairy Hairy Scary Ella Enchanted 2004 205 STZIBP Sparkle 2012 The Last Supper a 206 STZEP The Pest 1997 Ghost Rider Spirit of Veng Current channel 8 Upcoming shows next two channels 20 Using the guide and mini guide to find shows The on screen program guide displays up to two weeks of TV programming at the touch of a button the GUIDE button on your T
89. op Recording Set a recording to continue for a few minutes or up to three hours after it s scheduled to end You can change this setting when you set up the recording or while the recording is in progress Recordings only Setting more options Default recording and OnePass options apply to all OnePasses and individual recordings however you can also further customize each recording or OnePass so you always get the results you want You can set per OnePass or per show options when you first schedule a OnePass or individual recording or by selecting a show from the To Do List or the OnePass manager To view or change recording options 1 On the show s information screen select Get this show and then highlight either Create a OnePass or Record next episode Then press the RIGHT arrow to highlight Options and press SELECT 2 On the options screen use the UP DOWN arrows to highlight an option then the RIGHT and LEFT arrows to change the setting 3 When you re finished press SELECT or highlight Use these options Options include Include Choose to include recordings streaming videos from sources like Amazon Hulu Plus and Netflix or both in your OnePass results Remember streaming videos don t take up any disk space OnePass only Start from Want to watch from the beginning Choose Season 1 Just need to catch up Choose a different season Only want new episodes Choose New episodes
90. ormation You ll need some of the information provided here if you contact TiVo Customer Support This screen contains your TiVo service number TiVo Roamio manufacturer model number software version storage capacity and information about recent connections to the TiVo service Use the CH UP DOWN button to see the rest of the screen Media Access Key Your Media Access Key keeps your TiVo recordings secure and prevents them from being played or transferred outside your home network Do not share this key with anyone outside your household You may need to enter this key when you install TiVo Desktop or use other home networking features of your TiVo Roamio Copyright amp Trademarks This screen contains copyright trademark and other information related to the TiVo service Tuning Adapter This screen displays information about your tuning adapter if one is connected Please contact your cable provider if you are not sure whether you need a tuning adapter DVR Diagnostics This screen contains information about tuners and other TiVo Roamio functions You may be asked to provide some of this information if you contact TiVo Customer Support CableCARD Decoder This screen contains information about the installed CableCARD decoder if used EJ Settings 5 Account amp System Information Media Access Key Copyrights amp Trademarks Tuning Adapter DVR Diagnostics CableCARD Decoder For customer support visit tivo com support
91. ous menu You can also search and browse for YouTube videos using the TiVo menus When you search or browse using the TiVo menus shows available from YouTube display a YouTube logo on the right side of the screen For more instructions on using YouTube including how to control playback of the video you re watching visit tivo com howto and select the Get Video on Demand option More options New video providers are being added all the time You ll see them on the Find TV Movies amp Videos screen automatically For instructions on using them visit tivo com howto Music photos apps amp games Your TiVo Roamio is really an entire digital home entertainment center with access to your photos music and more Music With your TiVo Roamio you ll have a constant supply of all your favorite music Pandora Internet Radio Pandora is a free service that lets you create custom Internet radio stations personalized just for you playing only the music you love Just tell Pandora one of your favorite songs artists or composers and it will create a radio station that explores that kind of music You can even create stations based on genre rock pop dance show tunes classical Pandora plays all your current and old favorites and introduces you to new songs you ll love Spotify On demand music Spotify lets you listen to your favorites and discover new music right from your TiVo box Rhapsody Music service The Rh
92. ownload Manager 34 E error in the program guide 80 Ethernet jack 94 96 Extend Live Recordings 39 external storage 63 E factory reset 72 favorite channels setting 53 showing in the program guide 21 folders in My Shows 5 front panel lights 55 full mode 65 G green bar see status bar Guide Options screen 20 99 Index Guide finding programs with 20 Guided Setup repeating 2 troubleshooting 77 H HDMI jack 94 96 host iv Hulu Plus 47 I info banner hiding 43 icons and 44 viewing 44 iPad applications 63 iPhone applications 63 iPod transferring shows to 17 K keeping recordings 12 36 37 L Left Right Audio jacks 95 96 letterbox color 66 lights front panel 55 live TV about 8 rewinding 43 Live365 49 locking channels 69 100 M Media Access Key 71 messages about 70 MoCA network about v 57 creating 5 joining 58 troubleshooting 84 More options 7 music Live365 49 Pandora Internet Radio 49 Rhapsody Music Service 49 My Shows All Episodes view 6 categories 4 folders 5 My Episodes view 6 progress bar 6 Recordings view 6 season selector 6 sorting amp filtering 6 troubleshooting 79 My Video Providers setting 54 N Netflix 46 47 network connection settings 57 59 network remote control 63 Network Settings screen 56 O OnePass changing or canceling 33 creating 11 definition 11 options 11 OnePass Manager 33 OnePass options customizing 11 36 default 35 OTA v Ove
93. provider list is up to date with as many providers as possible selected For more information see My video providers OnePass options When you create a OnePass you can choose options that will give you exactly the results you want Just highlight Create a OnePass then press the RIGHT arrow and select Options You can also change the options of any existing OnePass by going to the OnePass Manager See Using the OnePass Manager for more information Options include Include Choose to include recordings streaming videos from sources like Amazon Prime Hulu Plus and Netflix or both in your OnePass results Including streaming videos in your OnePass will give you the best results and streaming videos don t take up any disk space Quick tours EN Start from Want to watch from the beginning Choose Season 1 Just need to catch up Choose a different season Only want new episodes Choose New episodes only Rent or buy Decide whether to include episodes that need to be purchased before viewing The TiVo Service will not purchase the items for you you will have the option to purchase them at the time of viewing If your OnePass includes recordings the following options are also available Record Skip reruns or watch them all Choose New only to avoid reruns or re runs to get every episode Channel Choose the channel on which to record the show when more than one channel is available Get in HD Wh
94. r catch up with live TV Pressing it again takes you to the beginning of the recorded show or to the beginning of the saved portion of live TV No matter which setting you choose if you press ADVANCE while fast forwarding or rewinding you ll move to the next tick mark on the status bar See Moving around with the status bar for more information RF Remote Setup The Roamio remote control is an RF remote This means that the remote can control your TiVo box even if the box is not in direct line of sight with the remote for instance if it is behind a cabinet door Your remote control should be ready to use in RF mode after you complete Guided Setup However if you have trouble using the remote in RF mode or if you purchase additional remotes you may need to pair the remote to your DVR before using it Pairing your remote To use the remote in RF mode you must first pair the remote with your TiVo box 1 Hold down the BACK button and the TiVo button at the same time 2 Wait until the amber activity light on the remote flashes five times Your remote is paired Once a remote is paired with a TiVo Roamio Pro it will only workin tty light RF mode with that DVR It will continue to work with other DVRs in IR mode in which the DVR must be in line of sight to communicate with the remote Note Not sure if your remote is paired When a remote is paired with a TiVo box the remote s activity light flashes amber when you pres
95. receive cable programming The four tuner TiVo Roamio can use a CableCARD decoder or an over the air antenna to receive programming The TiVo Roamio OTA does not a support CableCARD decoder it can receive programming only from an over the air antenna TiVo Roamio boxes do not receive analog channels The TiVo Roamio Plus and Roamio Pro also do not receive over the air programming and will not work with an over the air antenna Most of the largest cable providers have digital simulcast which means they rebroadcast all of their analog channel vi programming on digital channels as well This means that all or most programs available on analog channels are also available on digital channels when a CableCARD is inserted Therefore if your provider has digital simulcast and rebroadcasts all of its programming in digital you will not miss any of your cable channel programming with a TiVo Roamio Plus and Roamio Pro If you are unsure whether your cable operator s service provides all digital or digital simulcast of all analog programming please contact your provider If you plan to relocate to a new area or change your video service provider please contact your new provider to determine whether it offers all digital or digital simulcast service for all its analog programming Note that certain advanced and interactive digital cable services such as video on demand a cable operator s enhanced program guide and data enhanced televi
96. reen your TV has e Some TVs automatically change their display based on the type of signal they receive high definition or standard If your 4 3 TV has this feature you probably notice that it adds bars to the top and bottom of an HD picture If so select 4 3 Smart Screen e lf your TV does not have this feature you may notice that it squeezes an HD picture into the 4 3 shape If so select 4 3 Standard Screen Check your TV s manual for its capabilities Video output formats TV shows are broadcast in a variety of formats and TV equipment receives and displays video in a variety of formats For any given show the format in which a show is broadcast may or may not match a format that your TV is capable of displaying The TiVo Roamio receives video signals in any of the four broadcast formats 1080i 720p 480p and 480i If you are using an HDMI cable to connect your TiVo Roamio to your television the TiVo Roamio will automatically set the optimal video output format for your TV You can also set the output format automatically by selecting Auto Detect from the Video Output Formats screen The Video Output Formats screen also allows you to test and set the video output format manually Select Test Formats and then follow the on screen prompts to test which Settings 5 formats your television can display The supported formats will be automatically selected in the list of available video formats Usi
97. rlap Protection 38 over the air v P Pandora Internet Radio 49 panel mode 65 Parental Controls settings 68 Standby mode and 73 password protection networks and 57 59 Parental Controls and 68 photos Photobucket 50 Picasa 50 viewing 50 Podcaster 50 Power Saving settings screen 64 program details screen 7 program guide customizing 20 hiding 43 program information screen more op tions program options progress bar 6 R recording capacity 98 Recording History screen 33 recording multiple shows at once 80 recording options customizing 36 default 35 recordings canceling 33 clipping 38 deleted 33 keeping 12 37 managing 33 maximum number saved 12 37 remote control A button 4 5 entering text with 59 finder 62 programmable buttons 60 resetting buttons 60 settings 60 troubleshooting 79 remote control finder 92 repeating Guided Setup 72 Replay button 8 reruns skipping 12 35 37 RESOLUTION button 67 76 85 restarting the DVR 72 Rhapsody Music Service 49 S SAP 52 saved portion of a program 10 searching for programs by category 30 Season Pass recordings see OnePass season selector 6 secondary audio programs 52 service number finding 71 settings audio 52 CableCARD 62 channels 53 closed captioning 55 deleting all 72 display 55 external storage 63 network 56 network remote control 63 Parental Controls 68 power saving 64 remote control 60 TiVo Suggestions 25 tuning adapter 63 vid
98. rt your TiVo Roamio See Restarting the TiVo DVR for instructions My TiVo Roamio was working but now the picture is frozen e Try changing channels several times e Press PAUSE then PLAY p gt e Restart your TiVo Roamio See Restarting the TiVo DVR for instructions don t get a picture now even though have been able to get one in the past e Your TV may not be set to the correct input Most TVs have an input button that says either TV Video Input or Source It may be on the TV or on the TV remote control Look at your TV and TV remote and try changing the input setting e On the TiVo Roamio Plus and Roamio Pro use the RESOLUTION button on the back of DVR to cycle through the various video output formats e Check to make sure all of the appropriate cables are firmly connected to your TiVoRoamio television and other audio video equipment For help with your audio video connections see the Start Here poster or Appendix A of this guide e Someone in your household may have placed the TiVo Roamio in Standby mode To return to normal mode from Standby press either the TiVo button or the LIVE TV amp button on your TiVo remote control Troubleshooting O My audio system is set up to play in stereo but it is only playing mono e Make sure that Default Audio Program stereo is selected on the Audio settings screen see Audio settings and be sure you connected audio using the TiVo Roamio
99. s L R Audio Out jacks can t select an alternate audio track e Recorded shows such as those in the My Shows list always have only one audio track the one they were recorded with e You cannot change the audio track if you are watching a live show but are not caught up to live TV Catch up to live TV by pressing the ADVANCE button Changing the audio program will clear the saved part of the show you are watching so you will only be able to rewind live TV to the point where you changed the audio program My shows are playing in the wrong language e You may have selected the wrong language in the Default Audio Language setting To modify this setting select Settings amp Messages then Settings then Audio then Alternate Audio see a gray screen with a message that says Searching for signal Your TiVo Roamio is having trouble tuning to the channel you are on Follow these steps to restore the video 85 6 Troubleshooting e Try changing channels If the message appears on just a few channels you may be tuned to a channel to which you do not subscribe or you may be experiencing a weak signal on a channel to which you do subscribe e Amulti stream CableCARD M CARD decoder may not be installed does not apply to TiVo Roamio OTA or if you are using the four tuner TiVo Roamio with an over the air antenna e You may be experiencing a temporary cable outage check with your cable provi
100. s a remote button When a remote is not paired the activity light flashes red 61 62 Unpairing your remote to use it with a different TiVo box To pair the remote with a different Roamio Pro you must first unpair it with the current DVR then pair it with the new one Note that this process will reset the remote completely so you will need to repeat setup of the remote s programmable buttons TV power volume mute To unpair the remote 1 Hold down the POWER and TiVo buttons at the same time until the activity light flashes 2 Press THUMBS DOWN three times 3 Press ENTER Remote control finder Roamio Plus amp Roamio Pro only Lose your remote No problem Just press the 8 button on the front of the Roamio Plus or Roamio Pro to use the remote finder To turn off the remote finder press this button again or press any button on the remote CableCARD Decoder This screen is typically used only during CableCARD installation It is not applicable on the TiVo Roamio OTA A CableCARD decoder receives encrypted digital cable programming and decodes it for display on your TV without the need for a cable box On the TiVo Roamio Plus Roamio Pro the CableCARD decoder plugs into the CableCARD slot on the back of the DVR On the four tuner TiVo Roamio the CableCARD decoder plugs into a compartment on the underside of the DVR A CableCARD decoder is available only from your cable company and additional fees may app
101. sion services may require the use of a set top box For more information call your local cable operator Quick tours Quick tour the TiVo Central screen 2 Quick tour My Shows 4 Quick tour OnePass 8 Quick tour Streaming videos 10 Quick tour Watching live TV 11 Quick tour Whole home solution 14 Quick tour the TiVo app 16 Quick tour the TiVo Central screen Your starting point the TiVo Central screen The TiVo Central screen is the starting point for just about everything you do with your TiVo Roamio From the TiVo Central screen you can see a list of all the shows you ve recorded find new shows to watch explore great video on demand choices and more To get to the TiVo Central screen from live TV or any TiVo screen just press the TiVo 5 button on your remote control The Video Window The Video Window is located in the upper right corner of the TiVo Central screen and most other TiVo menu screens unless you choose to turn it off or temporarily hide it The Video Window continues playing the show you were watching when you entered the TiVo Central screen Press PAUSE n on your TiVo remote to pause the Video Window and press PAUSE again to resume playing To temporarily hide the Video Window press SLOW gt on your TiVo remote Press SLOW again to restore the Video Window If you d rather permanently turn off the Video Window from the TiVo Central screen select Settings amp Mess
102. te list of channels you subscribe to from your cable provider This list may be in the form of a channel lineup card or a recent bill from your cable provider If you re not sure which channels you subscribe to contact your cable provider TiVo service What is the TiVo service e Think of TiVo service as the brains behind your TiVo Roamio The TiVo Roamio uses the program information provided by the TiVo service to power the program guide allow you to search for shows and schedule recordings and more Troubleshooting O Will my TiVo Roamio work without the TiVo service e The TiVo Roamio is designed to be used exclusively with the TiVo service The TiVo service is required for proper operation of the TiVo Roamio No functionality is represented warranted or should be expected without a subscription to the TiVo service The TiVo Roamio uses the program information provided by the TiVo service to record the shows you request to provide OnePass recording functionality to power the program guide to allow you to search for shows Does the TiVo service collect information about my viewing habits e TiVo has designed its system and instituted policies to ensure that TiVo is unable to access any of your personally identifiable viewing information without your prior consent For details see tivo com policies What happens if my TiVo DVR temporarily loses power e Inthe event of a power outage any programs scheduled to r
103. then choose Stop the current recording Or from the My Shows list chose a title that s currently recording then choose Modify recording then Stop recording 13 to standard definition DVRs Shows that cannot be transterred because of this or due to copy protection are marked with the red circle slash icon 7 HD shows cannot be transferred Not all programming may be transferred using the Mulit Room Viewing or TiVoToGo features due to the use of copy protection mechanisms permitted under the FCC s encoding rules Some shows cannot be transferred due to the copy protection assigned to them by the program provider These shows usually are marked with a red circle slash icon 47 C F R 76 1904 14 Quick tour Whole home solution When other TiVo boxes are connected to the same network as your TiVo Roamio you can share recorded shows between them You can watch shows recorded on another TiVo DVRs by streaming or transferring them to your Roamio Or you can stream or transfer recordings to those other TiVo DVRs from your TiVo Roamio Streaming means watching a video directly from another device there s no need to transfer or download it first You can also extend your TiVo experience into other rooms in your home with the TiVo Mini The TiVo Mini lets you watch live TV and stream shows from any other TiVo DVR on your network See tivo com mini to learn more Note For best streaming results
104. tions But you don t ever need to worry about recorded Suggestions taking up space here s why e TiVo Suggestions never replace shows you record or prevent your shows from being recorded e TiVo Suggestions are always the first shows deleted to make room for your recordings If you d prefer not to record TiVo Suggestions automatically you can turn them off From the TiVo Central screen choose Settings amp Messages then Settings then Recording then TiVo Suggestions On the TiVo Suggestions screen choose No don t record TiVo Suggestions You can still see the TiVo Suggestions list and choose to record individual shows Finding amp managing shows 43 UP button to mark any video provider like Amazon category like sports or cooking or collection like award winning movies or holiday shows as a favorite a You can also use the THUMBS you requested to make 25 Es Finding managing shows Y 26 Any time you choose to record a show it automatically gets one Thumbs Up Watching TiVo Suggestions Want to see what TiVo Suggestions are ready to watch Here s how to find them e TiVo Suggestions appears as a category in the left column of the categorized My Shows list Highlight it to see all of your recorded Suggestions e Alternatively when you select a category in My Shows you ll find a Suggestions folder for that category For example in the TV Series
105. vision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC statement to the user A FCC radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance To maintain compliance with FCC RF exposure compliance requirements please follow operation instructions as documented in this manual This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This equipment should be installed and operated with
106. want to use the Roamio to stream shows to from other TiVo boxes or to your mobile devices a wired Ethernet or MoCA connection is required Wireless connection speeds are typically not fast enough to stream shows reliably To connect to your wireless network you may need the name SSID of your wireless network and its password key if any Enter Wireless Network Name This screen lists the names of nearby wireless networks that your TiVo Premiere has been able to identify e If your network s name is listed select it You may be able to see more network names by pressing CH DOWN to scroll down the screen e lf your network s name is not listed select Enter network name to enter the name manually then select Finished entering text Enter Network Password If your network has a password enter it and then select Finished entering network password If your network does not have a password select My network doesn t have a password Settings 5 You must use capital and Y lowercase letters appropriately e when entering a network name To find a network named My Network you must capitalize the M and N entering my network won t work Use THUMBS UP and THUMBS DOWN to change to uppercase or lowercase 59 Remote CableCARD amp device settings From the TiVo Central screen select Settings amp Messages then Settings then Remote e Remote amp Device Settings C
107. when plug in my TiVo Roamio for the first time Make sure cables are connected from the OUT jack of one device to the IN jack of the next Never connect OUT to OUT or IN to IN Make sure your TV is displaying the appropriate video source Use the Input Source or TV Video button on your TV s remote to change video sources If you are having trouble changing the video source refer to your TV owner s manual On the TiVo Roamio Plus and Roamio Pro try pressing the RESOLUTION button on the DVR s back panel several times cycling through the various video formats If your TiVo Roamio is connected to an A V receiver and you are having trouble finding the correct input try connecting the TiVo Roamio directly to the TV instead The cables you are using to connect your TiVo Roamio to your TV or other equipment may be damaged or defective Try using cables that you know are working properly Completing Guided Setup Do need a network connection for Guided Setup e Yes To complete Guided Setup the TiVo Roamio needs to connect to the TiVo service To do this the you can use a wired Ethernet or MoCA or wireless network connection As you choose your connection type remember that a wired connection is required if you want to stream or transfer shows to other TiVo boxes and mobile devices See the Start Here poster for more help connecting your TiVo Roamio How do choose the correct cable lineup e Make sure you have an accura
108. work then Connect to the TiVo service Now Your TiVo Roamio connects to the TiVo service using your home network s Internet connection If you re having trouble connecting to the TiVo service the problem might be in the connection of your TiVo Roamio to your home network or it might be in the connection of your home network to the Internet To figure out where the problem is start by trying to go online from a computer on the same network as your TiVo Roamio If you can t browse the web from your computer there is a Troubleshooting 6 problem with your home network Troubleshoot the connection from your home network to the Internet If you can browse the Internet from a computer on the same network as your TiVo Roamio there may be a problem connecting to your TiVo Roamio Try the suggestions below e Check physical connections and cables Ensure that all network equipment is receiving power and that all cable connections for routers hubs access points and computers in the network are working Verify that the link light is lit on all devices connected to the network e Restart network devices If you have a router or wireless access point unplug it wait a moment and then plug it back In e Check your Network Settings Verify that your Network Settings are correct See Network settings e Update router or home gateway firmware If your home network uses a router home gateway or wireless access point
109. y The most recent individual recording that you requested always has the highest priority TiVo Suggestions always have the lowest priority When scheduling new recordings the TiVo Roamio notifies you of any recording conflict and gives you options for resolving it If Overlap Protection is on your options include clipping the lower priority program Overlap Protection is a global setting not a show specific choice To set your Overlap Protection preference from the TiVo Central screen choose Settings amp Messages then Settings then Recording then Overlap Protection Extending live recordings Live events like sporting events and awards shows often run past their scheduled end time When the Extend Live Recordings setting is turned on the TiVo Roamio will remind you to add extra time when you set up a recording of a live event Extend Live Recordings is a global setting not a show specific choice To set your Extend Live Recording preference from the TiVo Central screen choose Settings amp Messages then Settings then Recording then Extend Live Recordings Finding amp managing shows Ca 39 Es Finding managing shows 40 Watching shows Moving around with the status bar 42 Getting information with the info banner 44 Moving around with the status bar In general watching shows works the same whether you re watching live TV recordings str

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