USER MANUAL Reply
Contents
1. 9 ili 1 0 Reply Systems 1 1 Introduction This product consists of wireless RF keypads and a Base Station The system is generally used to record answers to multiple choice questions as part of a classroom presentation decision making session focus group videoconference It offers methods for collecting and immediately reporting group response data Reply systems have been available for several years and have been sold in over 50 countries worldwide Reply is cordless handheld response system that provides numeric data interaction for meeting or learning environments Keypad responses are transmitted to the Base Station which processes and delivers the information to the attached computer Application software operates the Base Station and controls its associated Keypads While the system s hardware may offer powerful features application software is the essential ingredient applying the technology to generate useful results 1 2 Applications Advantages Many meeting and learning venues require a mechanism for audience interaction Moreover many seek a method of automating surveys and grading activities Reply meets the need for such an interactive tool bringing everyone together and instantly allowing measurement of interest understanding and involvement gt2. 1 1 4 TECHNOLOGY LEADERSHIP PATENT PROTECTION AND CERTIFICATION 2 00 1 1 5 OTHER FLEETWOOD GROUP INC PRODUCTS ssssncssevaccsecicinnvssnstosdoavssannesanesudeucesanesavwctensstundessededccsasdeaseusddbedsdseveencde 1 2 0 PRINCIPLES OF 00 0 0 2 3 0 SYSTEM DESCRIPTION AND SET UDP vivid cctcscsciseciccec cincscuaccenssdcesc ncecncccdduceccddsassencteccdedsuccdsscsaddadaccsdsdscstiuensadecen 2 OUT an og oN EE Oa EE TE EI 2 3 2 PUACEMENT OF THE aa Ei A a Ea S rarei dia 2 4 0 CONNECTING THE 5940 0 0 0 0 0 3 25 EE osc DAS RRS 3 A Or IR r E E 3 4 3 POWER ACTIVITY LIGHT FUNCTION cccccecceccccceccsccecceccceccceccesccesceescusceuscsescaecescasseeseuescaceceseseseusseuseuscetscaesens 3 5 0 CRS940 DATA FORMAT AND COMMAND LISTS cccccccscccsccccccccccccccccccccccccccccccccccccccccc
3. USER MANUAL Reply Applies To e Base Station Model CRS940 45 21 System FLEETWOOD Copyright 2005 2008 Fleetwood Group Inc Electronics Division All rights reserved Licensed software products are owned by Fleetwood Group Inc or its suppliers and are protected by United States copyright laws and international treaty provisions Fleetwood Group Inc products are covered by U S and foreign patents issued and pending Information in this publication supersedes that in all previously published material Specifications and pricing are subject to change without notice Printed in the U S A Fleetwood Group Inc Electronics Division 11832 James St Holland Michigan 49424 www fleetwoodgroup com www treplysystems com Sales 1 800 257 6390 Technical Service 1 888 GO REPLY 467 3759 Reply is a registered trademark of Fleetwood Group Inc Other trademarks contained herein are the property of their respective holders Revision History Rev Date Description A 07 19 07 Original 4 2 2008 Remove old driver install 04 29 08 Updated Format and Certification Info Table of Contents LORTE SVS WEVA Sc EA 1 1 1 2 APPLICATIONS ADVANTAGES vows ad soakscereandansuans REENEN 1 L3 RF COMMUNICATION
4. Audience members can participate from their seat and personally indicate their opinions ideas and knowledge gt Results of the interaction are immediately available and their display offers presenters a valuable insight into the opinion and comprehension level of audience members VN gt System setup typically involves handing a Keypad to every participant and connecting the Base Station to a computer No Keypad wires or cabling need be installed prior to use This allows fast reliable safe and attractive installation 1 3 RF Communication The Keypads communicate with the Base Station using wireless Radio Frequency RF technologies The patented proprietary design has been rigorously tested and optimized for reliability and collection speed 1 4 Technology Leadership Patent Protection and Certification Fleetwood Group Inc maintains a leadership position in wireless development of audience response solutions United States Patents 5 093 786 Re 35 449 and other patents reflect the commitment to wireless technology leadership and unique position that Fleetwood Group Inc brings to the market Additional United States and foreign patents are pending Fleetwood Group Inc also maintains a commitment to complying with the United States Federal Communications Commission and various foreign regulatory requirements Others are continuously being added Please contact your
5. LEETWOOD 11 0 Troubleshooting Procedures ISSUE POSSIBLE CAUSE SOLUTION Poor RF Performance Short range with keypads Base not in open area Base located too close to other electronic equipment More than one base unit on the same Base ID WiFi RF Interference Other Interference Multiple Base Stations are too close Power level setting too low Interference Do not place the base inside cabinets Place the base away from other electronic devices such as TV s DVD VCR players and similar Check that the bases covering an area are not on the same Base ID Verify the WiFi avoidance settings are set correctly in the software See your network administrator for channel settings Always physically separate other radio devices by at least 10 3 This includes WiFi Bluetooth ZigBee and other similar devices Keep base stations separated and do not stack units Check that the power level setting of the system is appropriate for the range trying to be achieved Some countries have restrictions as to the power level setting allowed See Section 9 0 See Poor RF Performance 12 0 Index Accessories 4 Fleetwood products Interface 4 Patent information 1 Return Parts 4 RF communication 1 Service 11 5 Software 4 Technical Specifications 7 Troubleshooting 8 T U Universal Serial Bus USB 3 Warranty 5 W raag WY
6. ation or centering in room can usually improve the reception of the keypad signals NOTE Due to the properties of signals operating at 2 4 GHz Fleetwood does not recommend placing any walls between the base station and the keypads The material in a wall tends to absorb the RF signal and some reduced performance might be observed 4 0 Connecting the CRS940 Figure 3 CRS940 Base Station 4 1 USB For the initial USB connection internet access is recommended for obtaining drivers If internet is not available insert the Hardware Manual CD that came with the CRS940 Base Station The USB connection is capable of powering the base unit along with the data connection Connect the included USB cable to the base and the other end to an open USB port on the PC or hub If prompted by Windows select to install the drivers automatically The PC alerts when the hardware is installed and ready to use 4 2 Software Activate the Reply CRS940 compliant software application Connect to Base Station see your software manual for further instructions and start a polling session The system is now ready to process responses from assigned keypads Two way radio communication is now operational between the Base Station and keypads 4 3 Power Activity Light Function The base displays both power and RF activity The activity light illuminates when keypad data is received The activity light blinks briefly upon receiving one ke
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8. f software packages are available for Reply These packages are available through Fleetwood s network of qualified dealer developers Most Reply compliant software applications require the Windows operating system trademark Microsoft Corporation Contact Fleetwood for details on the software applications that are certified for use with Reply products 7 0 Accessories Call Fleetwood or an authorized dealer for information on available storage shipping cases extra cables or power supply kits 8 0 Limited Product Warranty Fleetwood Group Inc warrants its Reply Wireless Response System components for a period of 24 months from the date of manufacture for any material or workmanship defect in the product This warranty does not extend to batteries or any product component which has been subjected to misuse neglect accidental breakage improper installation use outside of present guidelines or alteration outside of our factory Reply Base Stations and Keypads use internal antennas built directly on the printed circuit board Modifying the antennas in any way will result in reduced range and will void the warranty There are no user serviceable parts inside Reply Base Stations or Keypads Fleetwood Group Inc agrees to remedy at the factory any product defect or at its discretion replace any component or part of the product provided the owner complies with the following procedures 1 The owner is to determi
9. he CRS940 Base Station is the control center for the system and operates according to commands issued by the application software The Base Station can be set to any of the 15 available channels through the software Each Base Station can process responses from up to 250 keypads A radio frequency packet is continuously sent out by base station when unit 15 powered on Each base station s packet can only be received by keypads that have been set to the same channel 3 0 System Description and Setup 3 1 Room Layout Base Computer Station Projector BJ Se LJ OUO OL HI L aS INQ BY JE Figure 2 Typical Room Layout 3 2 Placement of the Reply System The Base Station can be located anywhere in the area where the keypads are to be used The CRS940 base can operate in a room up to 450 x 450 140m x 140m in size Despite a robust communication system walls and some other 2 4 GHz devices can moderately to severely limit the system s overall performance If coverage of a larger area 15 necessary elevation of the Base St
10. ne that the problem is not the battery or a faulty or improper connection with the personal computer or power source The owner will contact our Product Service Coordinator during standard hours Monday through Thursday 7 00 AM to 3 30 PM and Friday 6 00 AM to 12 00 PM Eastern Standard Time at 1 888 GO REPLY 467 3759 or www treplysystems com rma to obtain a Return Material Authorization RMA number prior to shipping the product back to the factory 2 The owner will send the defective component via prepaid freight to Fleetwood Group Inc Electronics Division Product Service Coordinator RMA 11832 James Street Holland MI 49424 3 Ifthe factory determines the defect is due to negligence or oversight on the part of the owner the owner will be invoiced for the cost of the repair FLEETWOOD 9 0 FCC IC and EU Compliance Information CRS940 Reply Base Station Responsible Party Pertaining to the Declaration of Conformity Fleetwood Group Inc 11832 James Street Holland MI 49424 Attn Product Service Coordinator Phone 888 467 3759 9 1 Standards and Guidelines This device complies with the following European Directives and USA Canada Regulations gt Directive 1999 5 EC on radio equipment and telecommunication terminal equipment and the mutual recognition of their conformity gt LVD 73 23 EEC EMC 89 366 EEC gt The USA Federal Communications Commission FCC Rules and Regulations gt Industry Canada Rules and Regula
11. reseller or Fleetwood Group Inc for more information on certification 1 5 Other Fleetwood Group Inc Products Fleetwood Group Inc 15 a manufacturer of quality electronic products that are sold through a worldwide reseller network All Reply products are designed and manufactured in Holland Michigan For more information on these products or our customization capability please visit our website at www replysystems com FLEETWOOD 2 0 Principles of Operation This Reply System uses the latest in 2 4 GHz wireless technology to turn any meeting into a dynamic interactive experience for each participant without having to deal with a nightmare of cables and connectors Fleetwood is unique in the marketplace with its patented technology to provide a two way link with the keypads This design ensures that no responses are missed by requiring a keypad to retransmit the user s response until it is properly received by the Base Station The design also allows the system to refuse to acknowledge any invalid entries This is clearly superior to other technologies using one way radio or infrared which do not provide acknowledgment to the keypad when its entry 15 received and do not have any way of rejecting invalid entries oN oN D ED lt 7 ooc Figure 1 System Diagram T
12. tions This device complies with the following national and international standards ETSI EN 300 328 2004 ETSI EN 489 1 2 3 2003 EN55022 1998 EN55024 1998 w A1 2000 A2 2003 EN60590 2000 VVVVV 9 2 FCC IC Compliance This device complies with Part 15 of the FCC Rules and RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device The user is cautioned that changes or modifications to the device that are not approved by the manufacturer could void the user s authority to operate the device 9 3 EU Compliance This device is a 2 4 GHz low power response system controller intended for residential and commercial use in all EU and EFTA member states Notice The base and keypad units may be susceptible to Electrostatic Discharge ESD and other similar fast transient events causing system interruption Should system interruption occur reboot computer reset base unit by disconnecting and reconnecting USB cable and push any key on keypads which have powered down 10 0 Technical Specifications 10 1 Base Enclosure Symbol Parameter Min e OOo Height Thickness Power dy Wp Supply Voltage a USB 1 Current Consumption a USB F
13. ypad However if many keypads are transmitting simultaneously the light may appear to blink every 2 second 0 5 Power and Activity LEDs Base Station The power light is on when the base is connected to a PC The power light also serves as a channel indicator every 30 seconds and then returns to show power status Every 30 seconds and at power up the indicator turns off followed by a series of rapid blinks After the rapid blinks a blink of the indicator will occur for each tens digit When the tens are finished blinking an off state will precede another series of rapid blinks After the second rapid blinks a blink of the power indicator will occur for each ones digit Once complete the Power indicator will turn off and shortly return to a steady illuminated state Two examples are shown below Power LED Sequence for a Base on Channel 4 POWER LED ON POWER LED OFF Power LED Sequence for a Base on Channel 13 POWER LED ON POWER LED OFF FLEETWOOD 5 0 CRS940 Data Format and Command Lists The Base Station data format command lists and associated microcode are proprietary to Fleetwood People who wish to develop their own applications may purchase the Reply CRS940 API This is a software developer s toolkit that includes the necessary communication drivers for the base station 6 0 Software Off the shel
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