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DeskView Version 10

1. 55 DeskView Serial Numbers tool This section includes the following topics e Apply imported serial numbers task e Assign single serial number task e Generate serial number task e Manage serial numbers page Apply imported serial numbers task This task lets you assign the serial numbers that you imported into DeskView to the client computers For more information on importing serial numbers see Managing serial numbers on page 29 Assign single serial number task This task lets you assign a single serial number to a specific computer resource The serial number must contain only alphanumeric characters See Managing serial numbers on page 29 Generate serial number task This task lets you generate serial numbers using a specified string pattern See Managing serial numbers on page 29 The following options are available on this page Option Serial number pattern Description Enter the string pattern for the serial number to be generated For example you can type ABC where ABC is the invariable part of the number and is the sequence that increments each time a client computer requests another serial number Serial number range Type initial and final terms of the sequence Override currently assigned serial numbers Check to let the policy to replace the existing serial numbers on the client computers Check range availability Task based policy only Cli
2. Enable or disable Enhanced Idle Power State additional power settings Enable or disable Turbo Boost Technology Enable or disable internal camera Enable or disable the BIOS information message that the F2 key can be used during boot up to jump into BIOS Enable or disable the ability to boot from removable media Enable or disable the Low Power Soft Off support Enable or disable DASH support Enable or disable hardware virtualisation Enable or disable Non Execution memory protection Configure the PS 2 mouse configuration options Enabled or disable the keyboard check during Boot Allow Disallow TPM automated physical presence Enable Disable TPM state Enable Disable Trusted Platform Module hardware In order to be able to use these functions it is necessary to contact Deskview Consulting ts fujitsu com For example you can use the DeskView BIOS Settings tools to boot a computer from the network See Booting a computer from the network on page 24 To run a DeskView BIOS Settings task 1 DeskView 10 80 In the Symantec Management Console on the Home menu click DeskView 23 DeskView 10 80 In the left pane click Tasks DeskView BIOS Management Update BIOS Settings Select the appropriate BIOS settings Run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView BIOS Settings task based policy 1 2
3. HDD Usage Limit Check if you want to purge the cache when its size exceeds a specific limit Type the maximum limit for the amount of cached data that is saved Default 10 MB 60 Appendix A Glossary DeskView 10 80 This appendix introduces important terms used in this document Symantec Management Agent The software that is installed on the computers that you want to manage It facilitates interactions between Notification Server and a managed computer The agent receives requests for information from Notification Server sends data to Notification Server and downloads files The Symantec Management Agent also lets you install and manage solution plug ins that add functionality to the agent CMDB Configuration Management Database The central database that stores all information about the Symantec Management Platform and its managed computers DeskView Agent The DeskView Agent is software that runs on client computers that can be configured and run remotely using Notification Server task policies The client software includes a set of the DeskView Client Tools and an inventory and notification agent DeskView Agent DeskView Client Tools DeskView Client Tools is a set of tools installed with the DeskView Agent on a client computer The tools include DeskView BIOS Management DeskView Energy Management DeskView BIOS Settings DeskView Security and a tool to change the serial number DeskView Control Center
4. In the Symantec Management Console on the Home menu click DeskView In the left pane click Policies DeskView BIOS Management DeskView Update BIOS Settings policy Select the appropriate BIOS settings Click the policy you want to run In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context Configure the scheduling options Turn on the policy To turn on the policy at the upper right of the page click the colored circle Click Save changes Booting a computer from the network You can use DeskView BIOS Settings tasks to boot computers from a PXE server To do this first you run the Update LAN remote boot task to enable PXE boot then you run the Update BIOS boot order task to change the boot order and then you restart the computer You can run all these tasks remotely from the Symantec Management Console without touching the client system To boot a computer from the network 1 Be gru ees Ud 10 11 In the Symantec Management Console on the Home menu click DeskView In the left pane click Tasks DeskView BIOS Management Update BIOS Settings If required type the BIOS password Click the checkbox next to the LAN remote boot option Change the drop down to select the Enable option Click Save changes Run the task For information on running tasks see the Symantec Management Platform Help After the task has run successf
5. system Allow to overwrite BIOS by older or equal version Check if you want to overwrite the BIOS on the client system even if the update file does not contain a newer BIOS Update BIOS settings from archive Check if you want to update the BIOS from an existing archive file If BIOS version differs perform complete BIOS update Check if you want to completely update the BIOS if the versions are different Battery Load Minimum Battery Load if running on battery Set the minimum state of charge from 33 to 100 for the selected action User Interaction Wait for user OK Click to prompt the local user to accept the task run request The user will be warned that he should not bring the system to standby or hibernate states before the next restart Show warning during flash Click to run the task immediately The user will be warned that the task is in progress No user interaction Click to run the task immediately No message will appear on the client system Use this option if you run this tool on computers with no users logged on for example if you schedule this tool to run at night Execution environment Run with rights Select a user with administrative privileges Update BIOS settings task DeskView 10 80 This settings page allows you to set the appropriate BIOS settings within the client machines In order to set any BIOS setting select all checkboxes in fro
6. 11 If you want to repeat this task every day check Repeat every and then select 1 and select Days 12 Under Input on the toolbar on the Add menu click Target 13 Under Filtering rules click Add rule click exclude computers not in click Filter and select the computer filter you want the task to run on To search for a filter start typing the first characters of the filter s name For example to search for the Professional PCs filter in the list type prof and then select Professional PCs from the drop down list 26 14 15 16 Computers currently matching the filtering rules you created appear in the list The task will run on these computers Click OK Click Schedule Under Task Status monitor the task s execution For information on running tasks see the Symantec Management Platform Help Updating drivers on the client systems For a stable network it is indispensable that the system drivers of the client computers are always kept up to date With DeskView you can easily update the drivers in two ways Using the Fujitsu Technology Solutions Web site where the drivers are always kept actual Using the Fujitsu Technology Solutions Driver and Utility DVD or CD which contain the driver versions you need for your clients The DeskView Driver Management tool lets you update system drivers on client computers remotely from the Symantec Management Console To run a DeskView Driver Management task 1 2 In
7. DeskView Archive BIOS policy See About running tasks and policies on page 19 3 Under BIOS Archive File choose a path where you want to save the BIOS archive file If you choose to save the archive file to a custom directory we recommend that you 21 10 use a network share that client computers can access Example server share Click Specify name or pattern and type a name for the BIOS archive file Remember the name For more information on the name formats see Archive BIOS task on page 39 Run the task or the policy on the computer that you want to use as a reference After the task or the policy has run do one of the following m If you want to use a task in the left pane click Tasks gt DeskView BIOS Management Update BIOS m If you want to use a task based policy in the left pane click Policies gt DeskView BIOS Management DeskView Update BIOS policy See About running tasks and policies on page 19 On the Update BIOS page m Click Get BIOS Update Files from and type the network share where you saved the file in step 4 Example server share DeskView can detect BIOS archive files automatically however if you want you can click Specify filename and type the BIOS archive file name manually Optional Configure other settings See Update BIOS settings task on page 42 Click Save changes Run the task or the policy on the computers with the same hardware as on the reference computer Configuri
8. DeskView System Data page The DeskView System Data page in the Resource Manager displays the following system and user data for the client computer Option Description Summary Shows the system and user data most frequently used by the administrator for the systems that are selected in the Systems pane Mainboard The General section shows manufacturer specific information about the mainboard and BIOS version The Processor section shows the processor type and the maximum clock frequency of the processor The Memory section shows information about the built in memory modules Graphics The Display section shows the name and serial number of the connected monitor The Adapter section shows information about the graphic controller Network The General section shows the name of the system and the system administration structure workgroup domain or Active Directory The Adapter section shows information about the network cards that are installed in the system Drives The Physical Drives section shows information about the built in drives Physical drives belong to the system hardware but they can also be such devices as memory sticks and so on The Logical Drives section shows information about the logical drives Software Shows information about the operating system the DeskView version that is installed on the client and other applications of the system Not every application that is instal
9. See Preparing target systems for management on page 13 To view the DeskView agents installation status reports 1 2 3 DeskView 10 80 In the Symantec Management Console on the Home menu click DeskView In the left pane click Reports Business Clients Installation Click a report For example click the Installation Status DeskView Agents report 17 Chapter 5 Configuring DeskView Importing a This chapter includes the following topics e Importing a new Client Pack file e Configuring the Inventory Cache purging new Client Pack file DeskView provides you with the ability to import multiple DeskView client pack files in order to roll them out to the computers in your environment To import the a new Client Pack File 1 Ifavailable you can download the a new Client Pack File to a temporary location on your computer 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Configuration Import Client Pack File 4 Inthe right pane type the path to the file that you downloaded or click Browse to browse for the file 5 Click Import Configuring the Inventory Cache purging DeskView 10 80 DeskView uses an inventory cache folder by default C Program Files DeskView InventoryCache to store inventory information events that are received from managed systems before the events get processed by DeskView After DeskView processes the inventory from a managed sy
10. Symantec Management Platform and any other installed solutions task An action that is performed on a computer Server tasks are run on Notification Server Client tasks are run on managed computers TPM Trusted Platform Module 63 Index A Agent Altiris Power Scheme 17 DeskView 16 Symantec Management Agent about 14 configuring 15 discovering resources 14 installing 14 Altiris Power Scheme Agent installing 17 B BIOS archiving 20 configuring settings 22 disabling interfaces 22 updating 20 updating settings 20 C command line using to run client tools 31 computer viewing DeskView system data 35 D DeskFlash tool 20 DeskOff tool 25 DeskUpdate tool 27 DeskView about 6 components 6 installing agents 15 Quick Start 12 system requirements 10 DeskView Agent 7 20 installing 16 viewing installation events 37 DeskView BIOS Settings tool 22 DeskView Energy tool 27 DeskView events viewing 37 37 DeskView inventory viewing 37 DeskView Notifications configuring 34 enabling 34 forwarding by email 34 selecting 33 using 32 viewing 35 DeskView 10 80 DeskView Security tool 28 DeskView Serial Numbers tool 29 DeskUpdate 27 DeskView BIOS Settings 22 DeskView Energy 27 DeskView Notifications 32 DeskView Security 28 DeskView Serial Numbers 29 viewing events 37 DeskView system data viewing 38 discovering resources 14 documentation resources 8 drivers U updating 27 uninstallin
11. The DeskView Control Center DVCC consists of a database and central services All information of the managed systems are stored in the database All information from DVCC is also transferred to the Altiris Notification Database DeskView New Notifications A page that shows all new incoming notifications It is refreshed regularly the default is once a minute When you start the DeskView New Notification all notifications not yet processed are displayed DeskView Notifications Alerts that inform administrators about critical conditions occurred on the client computers discovery The process of searching for computers or other resources on your network that meet specific requirements 61 filter A query that identifies a dynamic group of resources that share common criteria Intel AMT Intel Active Management Technology A solution that is implemented in hardware and firmware and is connected to the system s auxiliary power plane Despite the power state or the operating system state of the client computer Intel AMT provides IT administrators with access to alerts hardware inventory power management circuit breaker and agent presence functionality Intel AMT functionality requires the computer to be plugged into the power source and connected to the network Intel AMT functionality does not require a software agent to be installed on the client computer job A group of one or more tasks that are run in a particular sequ
12. a workgroup search For more information on resource discovery see the Symantec Management Platform Help See Preparing target systems for management on page 13 To discover computers 1 In the Symantec Management Console on the Actions menu click Discover Import Domain Membership WINS In the Add Domain box type the domain name and then click the Add symbol Check Domain Membership and click Discover Now As the discovery process finishes click View discovery reports Br ume d Open a report to view the list of discovered computers For example right click the Discovered Computers report and then click Open Installing the Symantec Management Agent The Symantec Management Agent is a program that you install on the computers you want to manage allowing the Symantec Management Platform and solutions to get information from and interact with your computers The agent enables computers to receive configuration information from and send data to Notification Server and helps download packages as well as tasks and jobs The agent lets you change settings on the managed computer and install and manage various solution specific plug ins You must install the Symantec Management Agent on the computers you want to manage with DeskView For more information on the Symantec Management Agent see the Symantec Management Platform Help See Preparing target systems for management on page 13 To install the Symantec Management
13. all of them depending on the needs specific for your organization Component Description DeskView for Business Clients DeskView for Business Clients supports Fujitsu Technology Solutions systems running Microsoft Windows XP Professional and Windows 7 In addition to comprehensive hardware and software inventory DeskView for Business Clients provides access to an extensive number of DeskView Client Tools in DeskView The following new features are introduced in the 10 80 release of DeskView e Support for the Symantec Management Platform 7 1 64 bit Operating System e BIOS Management Features under one node e One BIOS Settings Page for all available settings e DeskView Diagnostics feature has been removed e Single client Rollout without individual Discovery Agent Products installed with DeskView The Altiris management products that are installed and used with DeskView are shown in the following table Product Description Symantec Management Platform The base management platform Altiris Real Time Console Infrastructure Provides out of band management tasks for computers with Intel AMT Altiris Power Scheme Task This add on lets you configure the client computer s power saving options remotely Altiris Event Console This add on lets you collect SNMP and solution specific alerts to quickly respond to problems using automated actions Altiris Network Discovery This add on lets you
14. as soon as a user password has been assigned See also Update Password on boot options The following options are available on this page Option Description New password Enter a new password All alphanumerical characters can be used No differentiation is made between upper case and lower case Length The maximum password length is system dependent and can be queried via the WMI instance BiosUserPasswordLength of the class CABG BIOS SETTINGS in namespace rootNabgiv2WMdv bios Values Letters A Z Digits 0 9 Warning Don t use the numerical keypad to enter digits Confirm password Re enter the new password Update HardDisk password options Prevents the hard disk from being used in another system unless the password is known The BIOS can also request the password from the user on starting the system See also Update Harddisk Password on boot options 44 The following options are available on this page Option Description Existing Password Enter the existing Harddisk password New password Enter a new password All alphanumerical characters can be used No differentiation is made between upper case and lower case Length The maximum password length is system dependent and can be queried on supported systems via the WMI instance HarddiskPasswordLength of the class CABG BIOS SETTINGS n namespace rootNabgiv2Wdv bios Values Letters A Z Digits 0 9 If more than one harddi
15. discover devices in your network Altiris Pluggable Protocol Architecture This add on lets you communicate with and manage network devices suing dif ferent protocols required for your envion ment How DeskView works DeskView is a software that runs under the Symantec Management Platform software DeskView lets you discover supported systems that are manufactured by Fujitsu Technology Solutions and install the DeskView Agent on these computers The DeskView Agent communicates with the Symantec Management Platform and lets you perform management tasks from the Symantec Management Console What you can do with DeskView DeskView 10 80 With DeskView you can collect inventory data about client computers and view this inventory in the Symantec Management Console DeskView lets you configure and update BIOS run computer diagnostics update drivers and configure security settings remotely from the Symantec Management Console You can run these tasks on a collection of computers immediately or at a later time also you can connect to a specific system from Fujitsu Technology Solutions directly view live inventory data and run management tasks in real time from the Symantec Management Console Where to get more information Use the following documentation resources to learn and use this product Document Release Notes Description Information about new fea tures and important issues This information is availab
16. to make sure that sooner or later all computers run the tool use task based policies When task based policies are turned on they are active at all times When a computer that is turned off comes back online it receives and executes the policy See Viewing tasks and policies on page 19 Viewing tasks and policies You can run DeskView tools using tasks or task based policies See About running tasks and policies on page 19 To view tasks 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Tasks To view task based policies 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Policies DeskView 10 80 19 Using DeskView Client Tools When you install the DeskView Agent on client computers the DeskView BIOS Management DeskView Driver Management DeskView Energy Management DeskView Security and DeskView Inventory Management client tools are installed as part of that installation DeskView solution includes the following tools DeskView Tool Description DeskView BIOS Lets you archive and update the BIOS of the target Management system and change BIOS settings on the target system See Archiving and updating BIOS and BIOS settings on page 20 DeskView Driver Lets you update the drivers on the target system Management See Updating drivers on the client systems on page 27 DeskView Energy Lets you manage powe
17. 7 2 Onthe View menu click Inventory 3 Inthe tree view pane expand one of the following folders m DeskView System Data This folder shows system data that is reported by the DeskView Agent m DeskView System Settings This folder shows system settings that are reported by the DeskView Agent 4 Click the item you want to view Viewing DeskView events DeskView 10 80 You can use the Resource Manager to track DeskView events such as Client Tools events DeskView setup events and DeskView Agent events To view DeskView events 1 Open the Resource Manager window for the computer See Accessing the Resource Manager on page 37 2 Onthe View menu click Events In the tree view pane expand the DeskView Events folder 4 Click the item you want to view 37 Viewing DeskView System Data The DeskView System Data page displays the following system data DeskView 10 80 Summary Details Mainboard Graphics Network Drives Software Characteristics To view DeskView System Data 1 Open the Resource Manager window for the computer See Accessing the Resource Manager on page 37 On the View menu click DeskView System Data For help on the DeskView System Data page press F1 or click Help Context 38 Chapter 7 Further help topics This chapter includes the following topics e DeskView BIOS Management tool e DeskView Energy Management tool Change Power State task e DeskView Energy Managemen
18. Agent 1 In the Symantec Management Console on the Actions menu click Agents Plug ins Push Symantec Management Agent 2 Onthe Symantec Management Agent Installation page install the Symantec Management Agent to computers in your environment For more information on how to install the Symantec Management Agent see the Symantec Management Platform Help Press F1 or click Help Context in the Symantec Management Console DeskView 10 80 14 Configuring the Symantec Management Agent settings for evaluation use Optional By default the Symantec Management Agent requests new configuration from Notification Server once per hour This means that it can take up to one hour for a rollout policy for example the DeskView Discovery Agent Install policy to reach the target computer If you are evaluating this solution in a lab environment you can change the configuration request interval to speed up the evaluation process The next time the Symantec Management Agent downloads configuration information these settings will take effect If you were using the default agent configuration values before the change updates can take up to one hour before these changes are effective See Preparing target systems for management on page 13 To configure the Symantec Management Agent for evaluation use 1 Inthe Symantec Management Console on the Settings menu click Agents Plug ins Targeted Agent Settings 2 Inthe left pane und
19. C Optional Type an email address where you want to send a carbon copy of the email notification Subject Type what you want to be displayed in the subject line of the email Message language Select which language you want to send the notification in Additional text The following notification details are sent by email e computer name e IP address e date e time e event e whether an improvement or a deterioration has taken place e the current status If you want type additional text here and it will be attached to the message Save Click to save the settings Reset Click to reset to the last saved settings and ignore the changes Configure General Notification Selection page On this page you can configure which notifications you want the client systems to send to Notification Server DeskView 10 80 54 DeskView 10 80 See Using DeskView Alarm Management on page 32 The following options are available on this page Option Autostart Monitoring Description This will monitor changes on the autostart setup BIOS settings change This will monitor all changes to the BIOS settings properties Cover opening If the computer is equipped with a sensor for cover opening the system can check whether the cover was opened or is presently open Cover sensor Indicates whether a cover opening can be detected Device changes Checks the dev
20. Policies DeskView Energy Management DeskView Change Power State policy 3 Inthe right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context 4 Configure the scheduling options 5 Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On 6 Click Save changes Turning off client computers at a specific time You can use DeskView Energy Management to reduce energy usage in your enterprise by turning off the computers at a specific time To turn off client computers at a specific time 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Tasks DeskView Energy Management Change Power State 3 Onthe Change power state page under DeskView Energy Management Command click Shutdown computer 4 If you want to close all open applications losing all unsaved data check Terminate all applications currently running without query 5 By default the tool will run under the Symantec Management Agent credentials If you want to run the tool under a different user click Advanced and configure a different user 6 Under Task Status on the toolbar click New Schedule 7 Onthe New Schedule page under Schedule click Schedule 8 Click At date time 9 Optional Modify the date 10 Specify the time when you want to turn off the computers for example 21 00
21. USB host controller disabled in BIOS this action will not unlock the controller Use the Update USB host controller options to unlock the USB host controller Set mass storage devices to read only Click to unlock and set all removable storage devices to read only mode This prevents data theft but does not protect the system against virus attacks The read only mode is supported only by Microsoft Windows XP SP2 or later DeskView 10 80 51 DeskView Alarm Management This section includes the following topics DeskView Enable Disable Notifications policy DeskView Configure Data Disk free space policy DeskView Configure System disk free space policy DeskView Configure Lease expiration policy Configure General Notification Email Forwarding page Configure General Notification Selection page DeskView Enable Disable Notifications policy This policy lets you enable client computers sending hardware and software failure notifications to Notification Server Additional to DeskView Client notifications you can configure client computers to send Intel AMT alerts to Notification Server See Using DeskView Alarm Management on page 32 The following options are available on this page Option Notifications enabled Description Check if you want the client computers to send DeskView Client notifications to the Notification Server computer s IP shown in the parenthesis Local PopUp Window Che
22. User Manual Manageability DeskView Version 10 co FUJITSU Notice Fujitsu Technology Solutions DeskView 10 80 Copyright 2006 2011 Fujitsu Technology Solutions and its third party licensors All rights reserved Document Date July 8 2011 The content of this documentation is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Fujitsu Technology Solutions or Symantec Fujitsu Technology Solutions or Symantec Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation DeskView is a trademark of Fujitsu Technology Solutions CELSIUS FUTRO and SCENIC are registered trademarks of Fujitsu Technology Solutions ESPRIMO is a trademark of Fujitsu Technology Solutions ServerView and PRIMERGY are trademarks of Fujitsu Technology Solutions Altiris and the Altiris logo are trademarks of Symantec Corporation in the United States and other countries Microsoft Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries All other brand names are trademarks or registered trademarks of their respective companies All other trademarks referenced are trademarks or registered trademarks of their respective owners whose protected rights are acknowledged All rights including rights of translation reproduction by printing copy
23. air the DeskView components that are already installed on the client system 16 Sometimes a restart is required to complete the installation or upgrade of the DeskView Agent If you want to restart the target system after running the task under Power Management check Restart the computer after task If you want under Applied To edit the targets to which the policy is applied Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On Click Save changes Installing the Altiris Power Scheme Agent The Altiris Power Scheme Agent is an add on to the Symantec Management Agent that lets you configure power scheme settings of the target computers See Installing DeskView agents on page 15 To install the Altiris Power Scheme Agent 1 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Getting Started DeskView for Business Clients Getting Started 1 Getting Started Step 4 Install Power Scheme Agent Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On Click Save changes Viewing DeskView agents installation reports DeskView includes reports that provide information about the status of the DeskView agents on your client computer These reports provide installation and execution status of the agents as well as the agents version information
24. ane click Tasks DeskView BIOS Management 3 Click the task you want to run 4 In the right pane configure the task For help in the Symantec Management Console press F1 or click Help Context 5 Run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView BIOS Management task based policy 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Policies DeskView BIOS Management 3 Select the policy you want to run 4 In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context i Configure the scheduling options 6 Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On 7 Click Save changes Using DeskView BIOS Management to harmonize BIOS settings in your environment You can use the DeskView BIOS Management tools to harmonize BIOS settings in your environment by creating a reference BIOS and distributing it throughout your systems To harmonize BIOS settings 1 In the Symantec Management Console on the Home menu click DeskView 2 Doone of the following m If you want to use a task in the left pane click Tasks gt DeskView BIOS Management Archive BIOS m Ifyou want to use a task based policy in the left pane click Policies gt DeskView BIOS Management
25. boot order uss dass eee es eae pieces bee Baise vasta E Rap EE 43 Update BIOS supervisor password elle 43 Update BIOS user password options 2 2 saaa a ee 44 Update HardDisk password options 5 na sasaaa a 44 Update HDD password on boot options illl 45 Update Password on bootoptions a a 45 Update Trusted Platform Module TPM state 000 eee es 46 Update Trusted Platform Module hardware eee es 46 Update O Watt PC options 2 agon ce ee ee 46 Update processor microcodes task sanaa aaa a 47 DeskView Energy Management tool Change Power State task llle 48 DeskView Energy Management tool Change power scheme settings task 50 DeskView Driver Management tool Update drivers task ll llle 50 DeskView Security tool Configure Mass Storage Access task llli 51 DeskView Alarm Management llle hme 52 DeskView Enable Disable Notifications policy 2 0000 eee es 52 DeskView Configure Data Disk free space policy eee eee es 52 DeskView Configure System disk free space policy saasaa a eee 53 DeskView Configure Lease expiration policy 0 000 es 53 Configure General Notification Email Forwarding page llle 53 Configure General Notification Selection page llle 54 DeskView Serial Numbers tool 2222s 56 Apply imported serial numbers task llle 56 Ass
26. ck if you want a pop up window to appear on the client computer when a failure occurs Local Log File Check if you want the notifications to be logged locally on the client computer to a file The log file is located at DeskView NNotificationNNotificatio ns log Local System Event Log Check if you want the notifications to be logged into the client System Event Log DeskView Configure Data Disk free space policy This task lets you configure when the client computers should send an alert to Notification Server DeskView 10 80 52 See Using DeskView Alarm Management on page 32 The following options are available on this page Option Description Error occurs when free space less Set a limit for the minimum amount of free than space on the data partition before the error notification is sent Warning occurs when free space Set a limit for the minimum amount of free less than space on the data partition before the warning notification is sent Set defaults Click to reset the values to its defaults DeskView Configure System disk free space policy This task lets you configure when the client computers should send an alert to Notification Server See Using DeskView Alarm Management on page 32 The following options are available on this page Option Description Error occurs when free space less Seta limit for the minimum amount of free than space on the system partition before
27. ck to see the number of the DeskView managed resources that need serial numbers and the number of serial numbers that are free DeskView 10 80 56 Manage serial numbers page On this page you can create a serial numbers database that you can later assign to systems from Fujitsu Technology Solutions See Managing serial numbers on page 29 The following options are available on this page Option Description View serial numbers Select to view the list of systems from Fujitsu Technology Solutions registered with Notification Server with or without a serial number Export serial numbers Select to export the systems information to a csv file You can populate this file with serial numbers using a text editor and then import the file into the database Use the Import serial numbers command on this page to import the csv file See Managing serial numbers on page 29 Import serial numbers Select to import the csv file you created with the Export serial numbers command on this page and populated with serial numbers To see the resource information you imported select the View serial numbers command on this page See Managing serial numbers on page 29 Remove all serial numbers Select to remove all serial numbers from the serial numbers database Remove serial numbers for Select to purge the serial numbers that are not deleted resources used by existing computer resources DeskView 10 80 57
28. ctivation Click OK Selecting notifications You can select the notifications you want to be informed about DeskView 10 80 On the Notification Server computer click the Windows Start button and then click In the Component Services dialog box in the tree pane click Component Services In the results pane right click My Computer and then click Properties On the COM Security tab under Launch and Activation Permissions click Edit In the Launch Permission dialog box add the group NETWORK Set the following permissions for the NETWORK group to Allow 33 To select notifications 1 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Configuration DeskView Notifications Notifications Settings Configure General Notification Selection In the right pane check the notifications you want to be informed about For example if you want to be notified of the hard drive failures check the Hard disks S M A R T notification For help in the Symantec Management Console press F1 or click Help Context Click Save Forwarding notifications by email Optional You can configure DeskView to send an email whenever a notification occurs To configure notifications forwarding 1 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Configuration DeskView Notifications Notification Forwarding Configure Ge
29. e following systems from Fujitsu Technology Solutions e Tablet PCs e Notebooks e Professional PCs e Workstations The DeskView Agent supports Windows XP Professional and Windows 7 operating systems For a list of supported systems please see also our Manageability amp Security Feature Finder at http www ts fujitsu com solutions it infrastructure solutions manageability featurefinder html DeskView 10 80 10 Installing the DeskView product Use Symantec Installation Manager to install DeskView For more information on installing products see the Symantec Management Platform Installation Guide Uninstalling DeskView To uninstall DeskView perform the following steps Step Action Description Step 1 Uninstall the DeskView This step is required if you do not want to agents from client com reinstall DeskView later puters See Uninstalling the DeskView agents from client computers on page 11 Step 2 Uninstall DeskView from This step removes the product from the Notifi the Notification Server cation Server computer computer See Uninstalling DeskView from the Notifica tion Server computer on page 11 Uninstalling the DeskView agents from client computers Agent uninstall policies let you remove the DeskView agents from supported client computers Remove the agents if you do not want to reinstall DeskView later The agent s uninstall process can take some time to start depending on the interval
30. e on this page Option Description TPM Hardware Choose the configuration of the TPM hardware on the client computers Disable TPM hardware is invisible Enable TPM hardware is visible Update O Watt PC options This task lets you enable or disable the 0 Watt PC options or specify a time interval in which the client computers can be remotely managed Enabling the 0 Watt PC option means that the power consumption in switched off state is reduced to 0 Watt Green PC 46 The following options are available on this page Option Description Settings for a switched off 0 Watt Select if you want to enable disable or configure PC the 0 Watt PC options on the client computers Enable 0 Watt Feature The power consumption is 0 Watt Green PC In this state the computer cannot be remotely woken and administered Disable 0 Watt Feature The computer can be remotely woken and administered Enable Remote Management On this setting a time must be specified at which point the computer must switch from power saving mode into administrative mode Also a time must be specified at which point the computer must switch from administered mode into power saving mode Both time formats are hh mm hours minutes Note that the allowed values for the time fields need to be in the range from 00 00 to 23 59 In addition the entries for both time fields need to be different Update processor microcodes task This task lets yo
31. e system Assign serial numbers using a pattern to multiple systems Import the list of serial numbers from a csv file and assign the numbers to multiple systems To view assigned serial numbers 1 2 3 4 In the Symantec Management Console on the Home menu click DeskView In the left pane click Configuration Manage Serial Numbers Click View serial numbers Click Next To assign a serial number to a single system 1 2 In the Symantec Management Console on the Home menu click DeskView Do one of the following m Ifyou want to use a task in the left pane click Tasks DeskView Inventory Management Assign single serial number m If you want to use a task based policy in the left pane click Policies gt DeskView Inventory Management DeskView Assign single serial number policy See About running tasks and policies on page 19 29 DeskView 10 80 3 Inthe right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context 4 Do one ofthe following m If you are using the task run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help m If you are using the task based policy configure the scheduling options turn on the policy and click Save changes To assign serial numbers using a pattern to multiple systems 1 In the Symantec Management Console on the Home menu click DeskView 2 Do
32. e to deploy the latest DeskView Agent on a system where a DeskView Client version 6 x is already installed When deploying the DeskView Agent with the rollout policy the complete current DeskView Client 6 x version is automatically uninstalled and then without a restart the DeskView Client 6 x and the DeskView Agent are installed on the target computer However the rollout policy cannot automatically uninstall DeskView Client 6 x if this software was manually installed outside of Notification Server In this case you must manually uninstall DeskView Client 6 x from the computers to which you want to roll out the DeskView Agent See Installing DeskView agents on page 15 Installing the DeskView Agent DeskView 10 80 The DeskView Agent is a client software package that includes a DeskView Agent as well as the DeskView Client tools You can deploy this package remotely on the manageable systems from Fujitsu Technology Solutions using the DeskView Agent Install policy Before you install the DeskView Agent you must discover systems from Fujitsu Technology Solutions See Installing DeskView agents on page 15 To install the DeskView Agent 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Agents and Plug ins DeskView Agent Install 3 If you want to reinstall the existing DeskView client components check Force existing components reinstallation This is useful when you want to rep
33. ence Jobs can include conditions that specify when the task runs Manageable Systems The computers that have been discovered by the Discovery Agent and have been identified as systems from Fujitsu Technology Solutions Managed Systems Managed systems are systems from Fujitsu Technology Solutions that have the DeskView Agent installed on them and inventory data has been sent to Notification Server Notification Server The Symantec Management Platform service that communicates with the Symantec Management Agent and the CMDB to provide management security and administrative functionality It processes events facilitates communications with managed computers and coordinates the work of the other Symantec Management Platform services policy A set of rules that control the execution of automated actions Policies can be scheduled or based on incoming data that triggers an immediate action Policies determine when an action should start and who or what should be notified of the results resource Any item that Notification Server can track or manage such as a user site installed application computer switch router or handheld device Resource Manager A feature that displays information about a resource such as its properties and current state It also lets you troubleshoot and perform actions on managed resources DeskView 10 80 62 DeskView 10 80 Symantec Management Console The Web based user interface for managing the
34. er For your convenience this document is included into the DeskView installation You can find the DeskView Client 6 User Manual in the Symantec Management Console click Help Documentation Library You can also download the document from the following Web site http ts fujitsu com solutions it infrastructure solutions manageability deskview_downloads html DeskView includes a sample script task The task s location is Home gt DeskView gt Tasks gt DeskView Sample Tasks and Jobs gt Set BIOS Settings to predefined local use values To run a DeskView Client Tool using a command line 1 In the Symantec Management Console on the Manage menu click Jobs and Tasks In the left pane click Client Tasks gt DeskView Right click the DeskView folder In the right click menu click New gt Task In the Create New Task dialog box in the left pane click Run Script eura m e d In the right pane type a new name for the script 31 7 Click OK This creates a new script task 8 Onthe script task page in the Script type drop down list click Command Script 9 Under Script Details type the commands you want to execute on the target client system For more information see the DeskView Client 6 User Manual 10 Optional Configure the other settings For help in the Symantec Management Console press F1 or click Help Context 11 Click Save changes 12 Run the task one time or on a schedule For informati
35. er Policy Name click the policy that applies to the computers that you want to configure For example click All Desktop computers excluding Site servers 3 Onthe General tab in the Download new configuration every box change the value to 5 minutes This forces the agent to check more frequently for changes so you can see the results of the changes that you make more quickly 4 Inthe Upload basic inventory every box change the value to 15 minutes This forces inventory data to be sent more frequently 5 Click Save changes Installing DeskView agents DeskView 10 80 DeskView agents let the DeskView solution gather different type of information from and interact with the client systems See Preparing target systems for management on page 13 15 Install the agents that are shown in the following table Agent Description DeskView Agent This agent installs DeskView Client software on the client systems and is required for the DeskView solution to communicate with the client systems from Fujitsu Technology Solutions See Installing the DeskView Agent on page 16 Also see About upgrading existing DeskView Client 6 x software on page 16 Altiris Power Scheme Agent This is an optional agent Install this agent if you want to configure power scheme settings on the client systems See Installing the Altiris Power Scheme Agent on page 17 About upgrading existing DeskView Client 6 x software It is possibl
36. ettings for evaluation use Installing DeskView agents Viewing DeskView agents installation reports Preparing target systems for management The following is the recommended way of preparing target computers for management Step Action Description Step 1 Discover manageable Discovery lets you find computers on which computers in your envi you can install the Symantec Management ronment Agent See Discovering computers on page 14 Step 2 Install the Symantec The Symantec Management Agent lets Notifi Management Agent tothe cation Server get information from and inter client computers act with the client computers See Installing the Symantec Management Agent on page 14 Step 3 Optional Configure the For easier configuration and evaluation of Symantec Management DeskView you can make the Symantec Man Agent settings for evalua agement Agent to request configuration from tion use Notification Server more frequently See Configuring the Symantec Management Agent settings for evaluation use on page 15 Step 4 Install DeskView agents Install the DeskView management software to supported systems from Fujitsu Technology Solutions in your environment See Installing DeskView agents on page 15 DeskView 10 80 13 Discovering computers Discovery lets you find the hostnames of the computers where you can install the Symantec Management Agent You can discover computers on the network using a domain or
37. g DeskView 11 E DeskView agents 11 events DeskView software 11 viewing 37 V I viewing events 37 installing viewing inventory 37 DeskView 11 inventory viewing 37 mass storage devices disabling and enabling 28 notifications see DeskView Notifications P power management 25 power scheme settings configuring 27 purging inventory cache 18 R Resource Manager 35 37 37 viewing 37 S serial numbers managing 29 SIM 11 11 Symantec Installation Manager see SIM Symantec Management Console 7 12 Symantec Management Platform 7 10 T tools DeskFlash 20 DeskOff 25 64
38. ice changes on the IDE and SCSI interfaces Display Change Checks whether the display has been removed replaced by another display or an additional display has been connected to the computer Does not apply to notebook computers Fan deterioration Checks whether the actual rotational speed of the CPU and power supply fan is within tolerances Fan monitoring Checks whether the controller and its CPU and power supply fan function correctly Free hard disk space data Checks the free memory space for data on all existing hard disks except the system drive Hard disks S M A R T Checks the hard disk drives with Self Monitoring And Reporting Technology Free hard disk space system Checks the free memory space on the system drive Internal short circuit Monitors the keyboard mouse and USB interface for short circuits Lease Expiration Checks the term of the leasing agreement Memory changes Indicates whether the main memory of the system has changed Processor change Checks whether the processor has been replaced with another one or a processor has been removed or an additional process has been installed Temperature Monitors the inside and outside temperature of the computer Voltage Checks whether the 5V voltage 12V voltage and the CMOS battery voltage are within tolerances Windows Service Monitoring Monitors the installed Windows Services
39. ific DeskView managed system in the Resource Manager See Accessing the Resource Manager on page 37 35 DeskView 10 80 You can view the following information on DeskView managed systems Inventory See Viewing DeskView inventory on page 37 Events See Viewing DeskView events on page 37 Notifications See Viewing DeskView notifications on page 35 System data See Viewing DeskView System Data on page 38 36 Accessing the Resource Manager In the Resource Manager DeskView displays information about the target computer To open the Resource Manager from computer filters or reports 1 In the Symantec Management Console on the Home menu click DeskView 2 Click Filters 3 Click a filter For example click Computer Categories Professional PCs filter 4 Inthe right pane double click the computer for which you want to open the Resource Manager The Resource Manager opens in a new window To open the Resource Manager directly 1 In the Symantec Management Console on the Actions menu click Remote Management Real Time Management 2 Onthe Manage page enter the host name or the IP of the computer for which you want to open the Resource Manager and then click Connect Viewing DeskView inventory You can view the inventory collected by the DeskView agents in the Resource Manager To view DeskView inventory 1 Open the Resource Manager window for the computer See Accessing the Resource Manager on page 3
40. ification has been processed processing is complete The following detailed notification information is available on this page Option Time of occurrence Description Displays the date and time that the event occurred on the system Description of event Describes the reason for the notification DeskView 10 80 59 Option Description Additional information Displays additional information about the corresponding notification and if applicable gives advice on error recovery Trending information Compares the severity of the event that triggered the notification with that of the previous notification that was triggered by the same type of event The trending information is relevant only for events that result in two or more notifications Cleanup Inventory Cache task DeskView 10 80 This task lets you purge the inventory cache that is located on the Notification Server computer In case of a default DeskView installation the inventory cache is located at C Program Files Altiris DeskView InventoryCache By default this task is configured to run daily See Configuring the Inventory Cache purging on page 18 The following options are available on this page Option Description HDD Free Space Limit Check if you want to purge the cache when the free disk space goes below a specific limit Type the limit for the minimum amount of free space on the hard disk Default 2048 MB
41. ign single serial number task eere 56 Generate serial number task te 56 Manage serial numbers page 2 2 rne 57 DeskView System Data page llle hme 58 DeskView Notifications page llle rhe 59 Cleanup Inventory Cache task eee llle ee 60 DeskView 10 80 4 DeskView 10 80 Chapter 1 Introducing DeskView This chapter includes the following topics e About DeskView e What s new in DeskView e Products installed with DeskView e How DeskView works e What you can do with DeskView e Where to get more information About DeskView What s new DeskView 10 80 DeskView is a client management software developed by Fujitsu Technology Solutions Optimized for Fujitsu hardware it helps to minimize the total cost of ownership of managing your client hardware infrastructure Based on industry standards DeskView manages STYLISTIC tablet PCs ESPRIMO Mobile and LIFEBOOK Professional Notebooks FUTRO Thin Clients SCENIC and ESPRIMO Professional PCs CELSIUS Workstations and PRIMERGY servers DeskView makes use of the features that are offered by the system for inventory management system health monitoring remote BIOS configuration and updates and more DeskView lets you manage your client infrastructure completely from your desk DeskView is comprised of the following components which are installed as separate solutions You can install and use only the selected solutions or
42. ing or similar methods in part or in whole are reserved Offenders will be liable for damages All rights including rights created by patent grant or registration of a utility model or design are reserved DeskView 10 80 2 Contents Chapter 1 Introducing DeskView serra About DeskVIiew i zu anaa Re bx UL Ua y nee A ee uw cU YE eG Ver ee wc RE Ru 6 What s new in DeskView eee Rh hh oh ho ho hi hi o nn 6 Products installed with DeskView aa hrs 7 How D skView WOFKS i o ae xa Rear ey cem Y YO Gee ae we ee Y EC X ACA CY RR AR Rn 7 What you can do with DeskView leer 7 Where to get more information sellers 8 Chapter 2 Installing DeskView nnns 10 System requirements cux emu Exch here el eh RUE Cen RU ROGER ERR UTR CRI AT EUR RD Red 10 About DeskView requirements llle rre 10 About client computer requirements llle rre 10 Installing the DeskView product 2l 11 Uninstalling DeskVIeW uae cer ex Gen ge RS aree Vos wa n fa Pe eA ar Re 11 Uninstalling the DeskView agents from client computers llle 11 Uninstalling DeskView from the Notification Server computer 0002s 11 Chapter 3 Getting started with DeskView erre 12 About the Symantec Management Console lees 12 About the DeskView Home csse 12 Chapter 4 Preparing target systems from Fujitsu Technology Solutions for sy
43. ks schedule events run reports perform configuration configure security and more You can run the console from the Notification Server computer locally or from a remote computer with a network connection to the Notification Server computer This means you can perform administration tasks from wherever you are The console lets you set security specific to each console user You specify which areas of the console a user has access to and the rights a user has to perform specific actions For example one user can run reports while another user can only view the reports that have already been run For more information on the console see the Symantec Management Platform documentation which can be accessed through the console s Help menu You can start the console remotely by typing the following URL into Internet Explorer s address bar http Notification Server name gt altiris console About the DeskView Home DeskView 10 80 DeskView provides a home page that introduces you to DeskView components and provides links to common tasks To open the DeskView home page in the Symantec Management Console on the Home menu click DeskView 12 Chapter 4 Preparing target systems from Fujitsu Technology Solutions for systems management This chapter includes the following topics Preparing target systems for management Discovering computers Installing the Symantec Management Agent Configuring the Symantec Management Agent s
44. le as an article in the Altiris Knowledge Base Location http www symantec com busi ness support index page home You can search for the product name User s Guide Information about how to use this product including detailed technical informa tion and instructions for per forming common tasks This information is available in PDF format e The Documentation Library which is available in the Syman tec Management Console on the Help menu e The Product Support page which is available at the follow ing URL http www symantec com busi ness support all products jsp When you open your product s support page look for the Docu mentation link on the right side of the page Help Information about how to use this product including detailed technical informa tion and instructions for per forming common tasks Help is available at the solu tion level and at the suite level This information is available in HTML help format The Documentation Library which is available in the Symantec Manage ment Console on the Help menu DeskView Cli ent 6 User Manual Information about the Desk View Client Tools command line parameters and output codes This information is available in PDF format e The Documentation Library which is available in the Syman tec Management Console on the Help menu e The Fujitsu Technology Solutions Web site http ts fujitsu com solutions it i
45. led on the system is displayed Only the applications that you can add or remove using the Control Panel in Windows are displayed Characteristics Shows what types of notification the selected system can send the current BIOS settings of the selected system boot order and the current access settings of removable disks Windows Vista and USB Mass Storage Devices Windows XP DeskView 10 80 58 DeskView Notifications page The DeskView Alarm Management page displays detailed DeskView Notification data for the selected computer See Using DeskView Alarm Management on page 32 The following information is shown for each notification Option Received Time Description Shows the date and time when the notification was received by the DeskView Control Center Severity Shows the severity of the event that triggered the notification The following degrees of severity are possible e Critical or Fatal e Warning Minor or Major e OK e Unknown or Other Category Shows the category of the event that triggered the notification For example cover open or temperature System Shows the name of the system that sent the notification Processing Status Shows the processing status of the notification The following processing states are possible e New The notification is new and has not yet been processed e Open The notification is still being processed e Closed The not
46. lick Configuration DeskView Alarm Management Notifications Settings 3 Click the notification you want to configure 4 Inthe right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context 5 Configure the scheduling options 6 Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On 7 Click Save changes Viewing DeskView notifications Viewing the system DeskView 10 80 You can view notifications that the client systems sent to Notification Server from the reports or from the Resource Manager To view a summary of DeskView notifications 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Reports Dashboards DeskView Notifications To view new incoming DeskView notifications 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Reports Dashboards DeskView New Notifications To view DeskView notifications for a single computer 1 Open the Resource Manager for a computer See Accessing the Resource Manager on page 37 2 In the Resource Manager on the View menu click DeskView Notifications system data of a DeskView managed When a computer has the DeskView Agent installed and sends inventory data to the database it becomes a DeskView managed system You can view the system data of a spec
47. ment tool you must install the Power Scheme Agent to client computers See Installing the Altiris Power Scheme Agent on page 17 To run a DeskView Energy Management task 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Tasks DeskView Energy Management Change power scheme settings 3 Inthe right pane configure the task For help in the Symantec Management Console press F1 or click Help Context 4 Runthe task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView Energy Management task based policy 1 In the Symantec Management Console on the Home menu click DeskView 2 In the left pane click Policies gt DeskView Energy Management gt DeskView Change power scheme settings policy 3 In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help gt Context 4 Configure the scheduling options 5 Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On 6 Click Save changes Disabling mass storage devices DeskView 10 80 The DeskView Security tool lets you restrict usage of USB mass storage devices Windows XP and removable disks Windows 7 You can use this task to prevent data larceny and unintentional bringing in of extraneous software like viruses or games from removable sto
48. neral Notification Email Forwarding In the right pane check Active and fill in the fields For help in the Symantec Management Console press F1 or click Help Context Click Save Enabling DeskView notifications You can enable DeskView notifications using the Enable Disable Notifications policy To enable DeskView notifications 1 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Configuration DeskView Alarm Management Notifications Settings DeskView Enable Disable Notifications policy In the right pane check Notifications enabled Optional Configure other settings For help in the Symantec Management Console press F1 or click Help Context Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On Click Save changes Configuring the notification settings Optional After you enable notifications you can change the settings for the following notifications DeskView 10 80 34 e Forthe Disk free space and System disk space notifications you can change the error and warning threshold values e Forthe Lease expiration notification you can change the lease expiration date and when to display the lease expiration warning To configure notification settings using a task based policy 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane c
49. nfrastructure solutions manageability deskview downloads html DeskView 10 80 DeskView 10 80 In addition to the product documentation you can use the following resources to learn about Altiris products Resource Description Location Altiris Knowl edgebase Articles incidents and issues about Altiris products http www symantec com business support index page home Altiris Juice An online magazine that con tains best practices tips tricks and articles for users of Altiris products http www altiris com juice Online Forums Forums for users of Altiris prod ucts http forums altiris com Chapter 2 Installing DeskView This chapter includes the following topics e System requirements e Installing the DeskView product e Uninstalling DeskView System requirements DeskView has the following system requirements e DeskView installation requirements See About DeskView requirements on page 10 e DeskView Agent installation requirements See About client computer requirements on page 10 About DeskView requirements DeskView requires the following e Symantec Management Platform 7 1 For more information on Symantec Management Platform prerequisites and installation instructions see the Symantec Management Platform Help See Where to get more information on page 8 About client computer requirements The DeskView Agent can only be installed and run on th
50. ng BIOS settings and enabling disabling interfaces The DeskView BIOS Settings tool lets you perform the following tasks remotely on client computers DeskView 10 80 Set BIOS settings to default values Change boot order Update the BIOS supervisor password Update the BIOS user password Update the hard disk password Force the user to enter HDD Password on boot Force the User to enter Password on boot Enable disable the bluetooth controller Enable disable the floppy disk controller Allow disallow flashing BIOS Enable disable the infrared controller Allow disallow network boot using BOOTP or PXE Enable disable the parallel port controller Enable disable the USB host controller 22 Allow disallow starting the computer with Wake on LAN Enable disable the wireless interface Enable Green PC or disable the 0 Watt PC option or set an interval for remote management Activate or deactivate the Audio Controller Enable or disable Hyper Threading Enable or disable the boot menu F12 Show hide BIOS boot process diagnostic display Configure USB 1 1 2 0 support Enable or disable the USB ports on the front of the computer Enable or disable the USB ports on the rear of the computer Determine how the unused USB ports should be processed based on device categories Configure USB Legacy support Enable or disable core multiprocessor functionality Enable or disable Enhanced Intel SpeedStep Technology
51. ng and updating BIOS and BIOS settings on page 20 If you use the BIOS archive file that was previously created using the Archive BIOS task then the Update BIOS task modifies both the BIOS setup settings and microcode patches If you use the BIOS update file provided by Fujitsu Technology Solutions the BIOS setup settings are not modified Note You must run DeskView BIOS Management tools under an administrative user or system account The following options are available on this page Option Description BIOS update file Get BIOS Update Files from Click if you want the client systems to use the BIOS update file located at a specific location For example you can specify a network share Example server share Make sure this share is accessible by all client computers and available until the last computer has run the task You can also specify a directory on the client system Example C NBIOS update files Automatically select matching file Click to detect the BIOS update file automatically DeskFlash can select the appropriate BIOS update file if there is more than one BIOS update file in a directory This option can slightly increase network traffic Specify filename Click if you want to specify the BIOS update file manually Example D1837 bup BIOS Management Job 41 Option Update BIOS code and archived settings Description Check if you want to update the BIOS on client
52. ng the power state of the client computer DeskView 10 80 The DeskView Energy Management Change Power State tool lets you perform the following tasks remotely on client computers e Restart the computer e Turn off the computer e Switch the computer into hibernate mode works only if the hibernate mode is enabled e Switch the computer into standby mode For example you can use DeskView Energy Management to reduce energy usage in your enterprise by turning off the computers at a specific time See Turning off client computers at a specific time on page 26 If you turn off or restart a client computer that has an application open the user will be notified about the shutdown and prompted to save his work You also have an option to force closing all applications without saving To run a DeskView Energy Management Change Power State task 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Tasks DeskView Energy Management Change Power State 3 Inthe right pane configure the task For help in the Symantec Management Console press F1 or click Help Context 25 DeskView 10 80 4 Runthe task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView Energy Management Change Power State task based policy 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click
53. ns Driver and Utility DVD or CD which contains the driver versions you need for your client computers is located This option does not require an Internet connection Drivers Select this option to update all Fujitsu Drivers 50 Option System Related Applications Description Select this option to update all hardware specific Fujitsu applications Fujitsu recommended Windows Software Updates Select this option to update all Fujitsu recommended Windows Hotfixes DeskView Security tool Configure Mass Storage Access task This task lets you lock and unlock removable storage devices of the client computers You can use this task to prevent data abuse and unintentional bringing in of extraneous software like viruses or games from removable storage devices This task supports USB mass storage devices on Windows XP and removable disks flash memory or hard drive based removable disks connected for example through USB or FireWire on Windows 7 See Disabling mass storage devices on page 28 The following options are available on this page Option Lock mass storage devices Description Click to lock all removable storage devices This action does not lock other USB devices such as USB keyboard mouse or printer If you want to lock other USB devices use the Update USB host controller options Unlock mass storage devices Click to unlock all removable storage devices If you have
54. nt of the settings you want to have changed by the task and select the desired values If a system BIOS is protected by a password supervisor password you have to enter the password in order to change settings If you wish that exactly all selected BIOS settings are set successfully you might want to set the checkbox near Fail the BIOS Settings update if ALL selected can not be set successfully In this case the complete command will be reported as failed if at least one settings cannot be set If you do not select this checkbox the command will be reported as successful if at least one of the selected settings can be set successful Please keep in mind that some of the settings are not available on every client computer model Some settings may influence e g Disable USB Host Controller Enable Front USB or exclude each other e g Low Power Soft Off and 0 Watt PC 42 If you have multiple models it makes sense to create a clone of the task policy for each computer model you have in your network and adapt the selected settings to this model s possible values Be sure to run the command with administrative or system account rights The following sections describe the settings available Initialize with Default values This task lets you revert all the values in the BIOS of the client computers to their default settings before all other selected settings are modified These default values are model specific Update BIOS boot orde
55. off client computers at a specific time llle 26 Updating drivers on the client systems lille 27 DeskView 10 80 3 Changing power scheme settings aaa rh 27 Disabling mass storage devices llle 28 Managing serial numbers llle rhe 29 Running DeskView Client Tools using a command line l llle 31 Using DeskView Alarm Management leere 32 Configuring the Notification Server computer elle 33 Selecting notifications x s eds ka eee XR ee aed whale Meee ae es Pa ee aed ee pe c 33 Forwarding notifications by email selle 34 Enabling DeskView notifications n a saaa 34 Configuring the notification settings a ee 34 Viewing DeskView notifications llle rns 35 Viewing the system data of a DeskView managed system l llle 35 Accessing the Resource Manager llle res 37 Viewing DeskView inventory 000 ns 37 Viewing DeskView events sussana anaana leen 37 Viewing DeskView System Data llle rns 38 Chapter 7 Further help topics crsee erre rrs ss 39 DeskView BIOS Management tool aasa aaa 39 Atchive BIOS tasles4 94 noe oe zd Ce Bis ed M edes ida ES a T boe t A Mese ad Eie 39 Update BIOS task inae ve ae ee eave sae LECKER ES I tet ERE UE dax uid 41 Update BIOS settings taslc 2 sopor ER pate diac ate kt ee eR B nap ee 42 Initialize with Default values eee 43 Update BIOS
56. on on running tasks see the Symantec Management Platform Help Using DeskView Alarm Management DeskView Alarm Management let you monitor the hardware and software status of the client systems and receive alerts in the Symantec Management Console when the status changes For example you can configure the client systems to report changes in the S M A R T status of their hard drives S M A R T Self Monitoring Analysis and Reporting Technology is a diagnostic system integrated into the hard disk which monitors important parameters such as temperature running performance and data throughput at all times Receiving early S M A R T alerts will help you identify failing hard drives before they become unreadable and important data is lost You can also configure DeskView to send you an email when a DeskView Notification is received For details about available notifications see Configure General Notification Selection page on page 54 To configure and start using DeskView Notifications perform the following steps Step Action Description Step 1 Configure the Notification You must configure the DCOM protocol on the Server computer computer where you installed the Symantec Management Platform See Configuring the Notification Server com puter on page 33 Step 2 Select the notification you Various hardware and software notifications want to receive are available See Selecting notifications on page 33 Step 3 Op
57. one ofthe following m If you want to use a task in the left pane click Tasks gt DeskView Inventory Management Generate serial number m If you want to use a task based policy in the left pane click Policies gt DeskView Inventory Management DeskView Generate serial number policy See About running tasks and policies on page 19 3 Inthe right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context 4 Do one ofthe following m If you are using the task run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help m If you are using the task based policy configure the scheduling options turn on the policy and click Save changes To import the list of serial numbers from a csv file and assign the numbers to multiple systems 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Configuration Manage Serial Numbers 3 Onthe Manage Serial Numbers page click Export serial numbers 4 Click Next 5 Select a filter that contains the computers you want to export For example select the All DeskView managed systems filter 6 Click Next 7 Click the here link to download the list of computers 8 Click Finish 9 Open the csv file you downloaded in a text editor and populate the file with serial numbers Serial numbers are located in the second column of the c
58. r Click if you want to store BIOS archive files at the default storage that is located on the Notification Server computer This option lets you store BIOS archive files on the Notification Server computer by using the system account File name Automatic Click to create the file with the name based on the internal name syntax systemname mainboardname date time bup Example MYPC D1837 12 12 2008 110000 BUP Specify name or pattern Click to create the file with a custom name Specify the name of the BIOS archive file You can create the file with a name according to the pattern specified You can use the following variables e domain System domain e name Computer name e system System board mainboard e date Current date e time Current time in the format HHMMSS e no Automatically generated serial number You can mix fixed name components and variables Example MyArch_ name date bup Overwrite existing archive Check to overwrite the archive if a file with the same name already exists in the directory you specified 40 Option Description User interaction Show warning during archive Check to show a warning message on the system whose BIOS is being archived Execution environment Run with rights Select a user with administrative privileges Update BIOS task DeskView 10 80 This task lets you update the system BIOS See Archivi
59. r This task lets you update the BIOS boot order of the client computers You can specify the sequence of drives or system components that the BIOS will search for during the boot process The following options are available on this page Option Description Boot Sequence Use the Add Remove Move up and Move down buttons to specify the sequence of drives and system components that the BIOS searches for during the boot process to start the operating system Add only the really required devices into the bootorder because devices which are not present in the client s boot devices list will fail the task Update BIOS supervisor password This task lets you update the BIOS supervisor password of the client computers The supervisor password prevents unauthorized call up of BIOS Setup Only those who know the supervisor password can call up BIOS Setup or change BIOS settings remotely The following options are available on this page Option Description New password Enter a new password All alphanumerical characters can be used No differentiation is made between upper case and lower case Warning Don t use the numerical keypad to enter digits Confirm password Re enter the new password DeskView 10 80 43 DeskView 10 80 Update BIOS user password options Is accepted by the system for the Password on Boot option as an alternative to setup password Some systems enable Password on Boot automatically
60. r saving schemes on the target Management systems See Changing power scheme settings on page 27 DeskView Security Lets you disallow connecting mass storage devices to the target systems See Disabling mass storage devices on page 28 DeskView Inventory Lets you manage serial numbers of the target Management systems See Managing serial numbers on page 29 Archiving and updating BIOS and BIOS settings DeskView 10 80 The DeskView BIOS Management tool lets you perform the following tasks remotely on client computers e Archive the BIOS e Update the BIOS e Update the BIOS settings e Update processor microcodes DeskView BIOS Management supports the omf ocf and bup file formats for BIOS files The DeskView BIOS Management tool lets you make BIOS settings the same on all computers in your environment See Using DeskView BIOS Management to harmonize BIOS settings in your environment on page 21 Note You must run DeskView BIOS Management tools under an administrative user account 20 DeskView 10 80 Warning When a DeskView BIOS Management tool runs on a mobile system the tool checks if the system is plugged into the power source and if the system s battery charge level is more than 33 If these conditions are not met DeskView BIOS Management aborts the action and reports an error To run a DeskView BIOS Management task 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left p
61. rage devices You can lock the devices completely or set to read only To run a DeskView Security task 1 In the Symantec Management Console on the Home menu click DeskView 2 In the left pane click Tasks gt DeskView Security 3 Click the task you want to run 4 In the right pane configure the task For help in the Symantec Management Console press F1 or click Help gt Context 28 Run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView Security task based policy 1 2 3 4 o In the Symantec Management Console on the Home menu click DeskView In the left pane click Policies DeskView Security Click the policy you want to run In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context Configure the scheduling options Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On Click Save changes Managing serial numbers The DeskView Serial Numbers tool lets you write your own serial numbers remotely into the BIOS of the client computers You can let DeskView generate the serial numbers or you can import your own list of numbers DeskView 10 80 With the DeskView Serial Numbers tool you can perform the following tasks View serial numbers you assigned to systems Assign a serial number to a singl
62. re the next restart Show warning during flash Click to run the task immediately The user will be warned that the task is in progress No user interaction Click to run the task immediately No message will appear on the client system Use this option if you run this tool on computers with no users logged on for example if you schedule this tool to run at night Execution environment Run with rights Select a user with administrative privileges DeskView Energy Management tool Change Power State task DeskView 10 80 This task lets you turn off switch into hibernate mode standby mode or restart a computer See Managing the power state of the client computer on page 25 The following options are available on this page Option Restart computer Description Click to restart computers Shutdown computer Click to turn off computers Switch computer into hibernate mode Click to switch computer into hibernate mode 48 DeskView 10 80 Option Switch computer into standby mode Description Click to switch computer into standby mode Terminate all applications currently running without query Check to log off the user even if applications are opened on the target computer All unsaved work will be lost When not selected a logoff will not be performed until the user closes all applications 49 DeskView Energy Management tool Change power
63. s that are set between updates of the Symantec Management Agent See Configuring the Symantec Management Agent settings for evaluation use on page 15 We recommend that you do not uninstall the DeskView software from Notification Server until the agent uninstall tasks have run on all client computers When DeskView is uninstalled there is no automated way to uninstall the agents To uninstall the DeskView Agent 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Agents and Plug ins DeskView Agent Uninstall 3 Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On 4 Click Save changes Uninstalling DeskView from the Notification Server computer Use Symantec Installation Manager to uninstall DeskView For more information on uninstalling products see the Symantec Management Platform Installation Guide DeskView 10 80 11 Chapter 3 Getting started with DeskView This chapter includes the following topics e About the Symantec Management Console e About the DeskView Home About the Symantec Management Console You perform all DeskView configuration and administration tasks in the Symantec Management Console The Symantec Management Console is the Web browser based administration console for working with Notification Server and Symantec solutions including DeskView The console lets you perform tas
64. scheme settings task This task lets you change the power scheme settings on the target computers You must install the Altiris Power Scheme Agent before you can run this task See Installing the Altiris Power Scheme Agent on page 17 Note Computers that are running the Microsoft Windows 2000 2003 or XP operating system cannot display custom period values in the Control Panel Power Options Properties dialog DeskView Driver Management tool Update drivers task DeskView 10 80 For a stable network it is indispensable that the system drivers of the client computers are always kept up to date With DeskView you can easily update the drivers in two ways e Using the Fujitsu Technology Solutions Web site where the drivers are always kept actual e Using the Fujitsu Technology Solutions Driver and Utility DVD or CD which contain the driver versions you need for your client computers This task lets you update system drivers on client computers See Updating drivers on the client systems on page 27 The following options are available on this page Option Description Fujitsu Technology Solutions Web Click to download drivers from the Fujitsu site Technology Solutions Web site This option requires the client computers to be connected to the Internet Custom directory Click to load the drivers from a local network share Type a path to the DeskView Driver Management folder of the Fujitsu Technology Solutio
65. sk exist all harddisks get the same password Warning Don t use the numerical keypad to enter digits Confirm password Re enter the new password Update HDD password on boot options Enables or disables Password on Boot function To be able to read the hard disks it is necessary to enter the HDD password or passwords If the function is disabled the BIOS provides the hard disk with the password provided it has been set on this system Option Description Update HDD password on boot Values Enable or Disable options Update Password on boot options Enables or disables Password on Boot function To start the system the setup or user password must be entered On some systems this function is enabled when a user password is assigned Option Description Update Password on boot options Values Enable or Disable DeskView 10 80 45 DeskView 10 80 Update Trusted Platform Module TPM state Sets the status of the TPM module In the Disabled status the module rejects TPM requests It can also be managed by the operating system and for example be enabled by entering the TPM user password Option Description Update Trusted Platform Module Values Enable or Disable TPM state Update Trusted Platform Module hardware Enables or disables the Trusted Platform Module hardware In the Disabled status the operating system does not recognize the module The following options are availabl
66. stem the corresponding event file is deleted However if DeskView cannot process inventory events the events can be accumulated infinitely To prevent an out of space situation on the disk the Cleanup Inventory Cache task monitors the size of the inventory cache folder and maintains its size according to parameters that you specify By default the task is configured to run daily When the conditions you specified are met the cached data is purged To configure the Inventory Cache purging 1 In the Symantec Management Console on the Home menu click DeskView 2 Inthe left pane click Configuration Cleanup Inventory Cache task 3 In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context 18 Chapter 6 Using DeskView This chapter includes the following topics e About running tasks and policies e Using DeskView Client Tools e Running DeskView Client Tools using a command line e Using DeskView Alarm Management e Viewing the system data of a DeskView managed system About running tasks and policies You can run DeskView tools using tasks or task based policies If you want a tool to run immediately or on a specific schedule use tasks to run the tool However the peculiarity of the task is the following If a client computer happens to be offline or turned off at the time the task is scheduled to run the task will fail to run on that computer If you want
67. stems management 2 2 2 xw RR edad Re m RR OR SUR RON Ele E ce Soa S Roa R Ron ee ere a E Ru E b e Preparing target systems for management llle 13 Discovering computers vss em Ee REX mE X NE UR IDEE METRE RR Ro Re EA EE ERE 14 Installing the Symantec Management Agent llle 14 Configuring the Symantec Management Agent settings for evaluation use lesen 15 Installing DeskView agents a aa ae e aE rr 15 About upgrading existing DeskView Client 6 x software lll 16 Installing the DeskView Agent llle 16 Installing the Altiris Power Scheme Agent llle 17 Viewing DeskView agents installation reports a 17 Chapter 5 Configuring DeskView err 18 Importing a new Client Pack file celle 18 Configuring the Inventory Cache purging llllle ell 18 Chapter 6 Using DeskView rsree ehh hh hh hh 19 About running tasks and policies 2222s 19 Viewing tasks and policies 2 0 res 19 Using DeskView Client Tools 00 2 ee 20 Archiving and updating BIOS and BIOS settings 000 cee ee 20 Using DeskView BIOS Management to harmonize BIOS settings in your environment 21 Configuring BIOS settings and enabling disabling interfaces llle 22 Booting a computer from the network a 24 Managing the power state of the client computer llle 25 Turning
68. sv file The serial numbers must contain only alphanumeric characters 10 On the Manage Serial Numbers page click Import serial numbers 30 11 Click Next 12 Browse to the csv file you edited in step 9 13 Click Next 14 Do one of the following m If you want to use a task in the left pane click Tasks gt DeskView Inventory Management Apply imported serial numbers m If you want to use a task based policy in the left pane click Policies gt DeskView Inventory Management DeskView Apply imported serial numbers policy See About running tasks and policies on page 19 15 Do one of the following m If you are using the task run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help m If you are using the task based policy configure the scheduling options turn on the policy and click Save changes Running DeskView Client Tools using a command line DeskView 10 80 The DeskView software contains a set of predefined tasks and task based policies that let you run DeskView Client Tools from the Symantec Management Console However if you want to customize the way a DeskView Client Tool runs you can run the tool using a customized command line You can use the script task to run DeskView Client tools using a command line The command line syntax and parameters are listed in the DeskView Client 6 User Manual under the DeskView Client Components chapt
69. t tool Change power scheme settings task e DeskView Driver Management tool Update drivers task e DeskView Security tool Configure Mass Storage Access task e DeskView Alarm Management e DeskView Serial Numbers tool e DeskView System Data page e DeskView Notifications page e Cleanup Inventory Cache task DeskView BIOS Management tool This section includes the following topics e Archive BIOS task e Update BIOS task e Update BIOS settings task e Update processor microcodes task Archive BIOS task This task archives the BIOS together with the BIOS setup settings and microcode patches See Archiving and updating BIOS and BIOS settings on page 20 You can use the BIOS archive files that you create with this task to deploy the identical BIOS settings to other systems See Using DeskView BIOS Management to harmonize BIOS settings in your environment on page 21 Note You must run DeskView BIOS Management tools under an administrative user or system account DeskView 10 80 39 DeskView 10 80 The following options are available on this page Option Description Path Directory Click if you want to store BIOS archive files in a custom working directory Type the path for the custom working directory We recommend that you type a network share Example server share You can also specify a directory on the client system Example C NBIOS update files Store on the Notification Server compute
70. the Symantec Management Console on the Home menu click DeskView In the left pane click Tasks DeskView Driver Management Update drivers In the right pane configure the task For help in the Symantec Management Console press F1 or click Help Context Run the task one time or on a schedule For information on running tasks see the Symantec Management Platform Help To run a DeskView Driver Management task based policy 1 2 In the Symantec Management Console on the Home menu click DeskView In the left pane click Policies DeskView Driver Management DeskView Update drivers policy In the right pane configure the settings For help in the Symantec Management Console press F1 or click Help Context Configure the scheduling options Turn on the policy To turn on the policy at the upper right of the page click the colored circle and then click On Click Save changes Changing power scheme settings The DeskView Energy Management tool lets you activate the custom power scheme remotely on client computers You can also run the task on schedule for example at DeskView 10 80 27 system startup to ensure the power options are always set according to your company s energy policy We recommend that you use the default power saving settings provided by the DeskView Change power scheme settings task policy for optimum power saving and performance Before you can use the DeskView Energy Manage
71. the error notification is sent Warning occurs when free space Set a limit for the minimum amount of free less than space on the system partition before the warning notification is sent Set defaults Click to reset the values to its defaults DeskView Configure Lease expiration policy This task lets you configure the lease expiration date value on the client computers See Using DeskView Alarm Management on page 32 The following options are available on this page Option Description Expiration date Set the lease expiration date Display expiration warning Check to display the lease expiration warning message on the client computer and specify the number of days before the lease expiration date when the warning should be displayed Configure General Notification Email Forwarding page On this page you can configure email settings for DeskView notifications An email will be sent using these settings whenever a notification occurs DeskView 10 80 53 See Using DeskView Alarm Management on page 32 The following options are available on this page Option Description Active Check to activate forwarding notification to an email SMTP Server Type the IP address or the FQDN of the SMTP server From Type an email address of the sender of the email notification To Type a destination email address You can separate several addresses by a comma or a semi colon C
72. tional Configure noti When a notification is received DeskView will fications email forward forward it to your email d See Forwarding notifications by email on page 34 DeskView 10 80 32 Step Action Step 4 Enable notifications Description You can enable sending notifications to Notifi cation Server displaying and logging them on the client computer See Enabling DeskView notifications on page 34 Step 5 Optional Change the notifications settings For example you can change the threshold values for free disk space notifications See Configuring the notification settings on page 34 Step 6 View DeskView notifica tions You can view notifications sent by the client systems in the Symantec Management Con sole See Viewing DeskView notifications on page 35 Configuring the Notification Server computer DeskView clients use the Distributed Component Object Model DCOM wire protocol to transmit asynchronous notifications to Notification Server Microsoft Windows Server introduced enhanced default security settings for the DCOM protocol which can block DeskView Alarm Management functionality To enable the reception of DeskView notification on Microsoft Windows Server configure the DCOM settings using the Component Services snap in Microsoft Management Console MMC To configure DCOM 1 Run Type dcomcnfg and click OK Computers Limits m Remote Launch m Remote A
73. u update the processor microcodes See Archiving and updating BIOS and BIOS settings on page 20 Note You must run DeskView BIOS Management tools under an administrative user or system account The following options are available on this page Option Description BIOS update file Get BIOS Update Files from Click if you want the client systems to use the BIOS update file located at a specific location For example you can specify a network share Example server share Make sure this share is accessible by all client computers and available until the last computer has run the task You can also specify a directory on the client system Example C NBIOS update files DeskView 10 80 47 Option Automatically select matching file Description Click to detect the BIOS update file automatically DeskFlash can select the appropriate BIOS update file if there is more than one BIOS update file in a directory This option can slightly increase network traffic Specify filename Click if you want to specify the BIOS update file manually Example D1837 bup Battery Load Minimum Battery Load if running on battery Set the minimum state of charge from 33 to 100 for the selected action User Interaction Wait for user OK Click to prompt the local user to accept the task run request The user will be warned that he should not bring the system to standby or hibernate states befo
74. ully in the left pane click Tasks DeskView Energy Management Change Power State Under DeskView Energy Management Command click Restart computer If you want to close all open applications losing all unsaved data check Terminate all applications currently running without query Click Save changes 24 12 Run the task on the same computer For information on running tasks see the Symantec Management Platform Help 13 After the task has run successfully in the left pane click Tasks DeskView BIOS Management Update BIOS Settings 14 If required type the BIOS password 15 Click the checkbox next to the Bios Boot Order option 16 Under Boot sequence in the Applied Devices box click Network e g PXE BOOTP and then click the Move up button until the selected device is at the top of the list 17 Click Save changes 18 Run the task on the same computer For information on running tasks see the Symantec Management Platform Help 19 After the task has run successfully in the left pane click Tasks DeskView Energy Management Change Power State 20 Under DeskView Energy Management Command click Restart computer 21 If you want to close all open applications losing all unsaved data check Terminate all applications currently running without query 22 Click Save changes Run the task on the same computer For information on running tasks see the Symantec Management Platform Help Managi

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