Troubleshooting Sony DVD/VHS Movies
Contents
1. NL h _ touchtown a Troubleshooting Sony DVD VHS Movies Your Community Connected When scheduling a movie to play automatically using e Why didn t my movie play as scheduled Touchtown s Automated Media Player and the Sony e Why is the DVD main menu appearing on the TVs DVD VHS player sometimes the movie may not play as e Why does a blue screen appear after showing a expected movie Before following these steps please review the Touchtown Orientation document which contains definitions and descriptions of Touchtown specific words and actions that you will need to understand Edit the video information Why didn t my movie play as scheduled Scheduling Check v Check to make sure the time was correct especially AM PM v When editing your Movie Slide does it indicate that a movie is scheduled v Is the DVD VHS box located in Slide Data check marked v Was the movie scheduled and in the player at least 15 minutes prior to the movie start time Check Soeiee Errors none Special Event Location 3 Description A New York schoolteacher hits a midlife crisis when in seatels meenerian ha 3 Schedule Video Player DVD VHS Player 5 DVO VHS 1 vl hours ov minutes Schedule Event gt One time at 2 vl 2 mw on oa 20 select Multiple times Category Media Calendars Duration gt Announcements MIL Tv O AL Calendar Movies and Videos O AL SN Tv It Calend2. the movie any of the items listed under the TV Broadcaster Check above might cause this In some rare cases a Menu may appear if the Play Movie or Play Feature option is not the default option at the Main Menu this is dependent on the DVD manufacturer Solution f your DVD is showing a menu rather than playing the movie and you have already eliminated each possibility in the TV Broadcaster Check you will need to start the DVD manually otherwise it will be playing some other bonus material from the DVD A To determine whether this will happen ahead of time run a 5 minute test of the movie prior to playing it on the TV Why does a blue screen appear after showing a movie Cause 1 If you overestimate the duration of the movie you may notice a temporary blue screen on your Touchtown Channel after the movie is over Solution When your duration is completed Touchtown will automatically switch back to your TV Slideshow To switch to your Touchtown Show immediately simply go to the movie slide and change the duration or delete the slide Cause 2 The movie was played manually Solution Go to the TV Broadcaster and push 1 on the Extron box This will bring the TV Slideshow back up Additional Assistance For additional DVD VCR Troubleshooting please consult the Sony DVD Player Video Cassette Recorder User Manual that came with your Touchtown TV system Electronic versions of the User Manual are also available upon request
3. If you continue to experience difficulty please contact Touchtown Customer Care at 1 866 868 2486 or info touchtown us Prior to contacting Touchtown please take note of anything that happens in lieu of your movie playing including e What did the resident TVs look like at the time the movie was scheduled to play e Did the Touchtown slideshow simply continue or did the TVs switch to a new screen e If they switched over what did the screen look like color text messages menus
4. ar gt Activities O Digital Signage O SN Print gt Nursing O IL Web gt Special Events D AL Web Dining Menus O Team SN Web TV Broadcaster Check v Reboot the Spitifire device that sits on top of the Sony DVD VHS player To do this if you have a USB cable simply unplug the cable from the back of the Spitfire device for 30 seconds then plug it back in If your Spitfire is connected with an RS232 cable you will have to unplug the device power for 30 seconds then plug it back in v Was the DVD VHS player behind the label marked DVD VHS player must stay behind this label v Was anything e g DVD case VHS box remote control etc blocking the front of the DVD VHS player v Is the Extron switch on port 1 If not press the 1 button on the Extron switch DVD VHS v Is the DVD disk clean and unscratched VY Is this a homemade disk v What format is the DVD VHS in The DVD player will automatically play disks in DVD Video format Additional formats accepted by the DVD player may require a manual playing of the disk and or additional setting adjustments using the remote particularly for disks in joeg format touchtown 4 Ca Troubleshooting Sony DVD VHS Movies Your Community Connected Why is the DVD main menu appearing on the TVs Cause In most cases the DVD player can find the beginning of the movie from your DVD Main Menu and will automatically start the film at the scheduled time If a menu appears rather than
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