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On-Line Banking Administration User Manual

1. SHARP BANCSYSTEMS On Line Banking Administration User Manual Bedford Texas All Rights Reserved Version 1 01 This material is the exclusive confidential property of Sharp BancSystems Inc All rights are reserved by Sharp BancSystems Inc Reproduction of this documentation is strictly prohibited SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual Kon O N L I p a Su Page 2 71212009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual Kr Sy IN TR Nr 4 CE y Bp Mary p 87 Ay ie Page 3 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual TABLE OF CONTENTS hs 7 Accessing Your Bank s Administration Homepage 11 Online Banking Administration Web Page nnnnnnnnnnnnnnnnnnnnnnnnnnnennnennnennnr 12 16 News and ANNOUNGEMENIS 0 u 00 4 u4 004s4000 0000000 HERR CHE EHRE nannten rennen 14 15 ONE e ee 16 Customer Administration Functions ss 19 Review Online Banking Applications nn nen nnnenne nennen 20 Review Payroll Manager Applications uasvnrarske rangen 21 View Online Banking as a Customer Views It 22 23 NHFS TN ae ae 25 Reviewing Customer View Requests rrrrrnnnnnnrnnnrnnnrvanenanrnannnannnnrnnnrnanennnnnnne 26 Meer 27 Men STM 28 Sign Up Customer For Online Banking euren san 29 Sign Up Customer For POL Manager unsererseits 30 MORE SlOP ask JA aS ee eee 32 Manage Token Users suverene der 33 Monitor Customer
2. Type Unknown File Type 941 bytes k i an ACH Download To Fedline Click any file in the list below to view details about and download the cix Save As 7 While files from the Internet can be useful this file ns VY potentially harm your computer If you do not trust the source do not open or save this software What s the risk 21x OC der 2008020112152070 ach 2536305 20080201 12172070 ach 2008020614181270 ach 2006020614220370 ach 2008030314325870 ach 2008030314341270 ach vi 2008030314351270 ach 2008030314370570 ach 200801 14 15050370 ach 2007121717031570 ach Return to Administration 2007122817462470 ach Saver File Edit Fe Recent Document Qt K My Recent address Desktop my My Documents My Documents M My Computer 3 Floppy LA sa Local Disk C 23 051029 1802 ID S Apps on WinServer F S Docs on Fnbmenas G 2 CaciBeVelle on Fnbmonas Home H SS d on Image Server Imageserver Z Data Archive P00801 1615495370 ach ACH Download To Fedline r O Ach 2008012922253370 ach Click any file in the list below to view details about it and download the oOo ACHO file for processing My Computer My N ns 008022122375070 ach 2008022916553370 ach gt First National Bank My Briefcase My Network File name 2530675 200803031 4370570 ach Places Save as type ach Document
3. means the password entered by Last 60 Days Invalid Logins the user did not match Last 90 Days Invalid Logins A Result of Remote Host Restricted means the user s computer C has been restricted because three or more failed logins have been All Invalid Logins made from that machine kg eo fails to log in to more than one account from the same machine LIST OF CURRENTLY LOCKED ACCOUNTS Accounts will automatically unlock 30 minutes after the listed Locked Date and Time User Name Login ID Locked Date and Time 0 Total Locked Administrator Accounts LIST OF CURRENTLY LOCKED REMOTE HOSTS Remote Hosts locked by EXISTING Login IDs will automatically unlock when the matching Login ID unlocks Remote Hosts locked NON EXISTING Login IDs will NEVER unlock Please contact Sharp BancSystems Inc Remote Host Login ID Delete 0 Total Locked Remote Hosts INVALID ADMIN LOGIN ATTEMPT LOG Reason Attempt Login ID Remote Host Failed Date Attempted green 20 101 20 15 5 1 29 2008 3 58 13 PM swatterson 20 101 20 15 1 29 2008 3 03 35 PM esamuels 20 101 20 15 1 25 2008 4 09 54 PM Idickens 20 101 20 15 EE 2 03 46 PM bbennet 20 101 2 20 15 Jadams 20 101 20 15 1 23 2008 2 54 41 PM 6 Total Invalid Administrator Login Attempts For Selected Period Page 52 7 2 2009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The ACH Download To Fedline icon allows ban
4. 111000038 Default Forest Plastic Freeform Aqua Changes the display color and icon library for AdminTheme the Online Banking Administration site Informs the Online Banking application Yes AllowBillPay whether the bank supports an interface with No IPay Determines if customers will have access to all features concerned with online funds trans fers When set to No the Transfer Funds Yes AllowFundsTransfers Make Loan Payments button will not be dis No played and customers will not see an option to allow disallow funds transfers to from their accounts gt Continued on next page Page 44 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen 3 Continued from previous page Bank Setting Name Meaning Values Determines whether customers will have the AllowOnlineStatements ability to view electronic statements in Online Banking Yes No Determines whether customers will have the AllowStopPayment ability to submit Stop Payment requests via Online Banking Determines whether customers are allowed to reactivate an account that has been marked AllowTransfersToInactiveAc Inactive by the Core via a funds transfer counts through Online Banking When set to No customers must visit the bank in order to re activate an inactive account Can be set to any value between 120 seconds 2 minutes and 1200 seconds 20
5. ME sn This is a blank window that you will Done CE need to close after the you have saved the file to the desired location he Continued on next page Page 54 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual ACH Download To Fedline contd ACH Download To Fedline Access Your Account Federal Reserve Banks Microsoft Internet Explorer provided by First Natio inal Bank Mid Cities Le Fle Edt View Favorkes Tools Help reoena I RESERVE BB FINANCIAL SERVICES Financial Services If you experience trouble logging in contact your FedLine Advantage Login End User Authorization De EEE Tr re eee YO Teer Ee TY PPS PTS COTES sa Contact EUAC Please enter your user ID and password User ID Password you are not authorized to use FedLine Advantage please dow immediately Accessing FedLine Advantage without luthorization is prohibited and violators may be icking on the Login button to access FedLine Advantage dge that such access is subject to the terms and Operating Circular 5 found at www frbservices org and organization agree to such terms and conditions Open FedLine Advantage and enter your User ID amp Password ay be owned by Federal Reserve Banks or other entities A complete list of marks owned by the Federal Reserve Banks is available at www frbservices org Pages on this site
6. Ay If you notice this Any town Any town 7 r i NOT State State ap LCATLON LS USA USA A q q e recommended for Loin 1 approval due Sr to the address not 817 789 1231 matching Work Phone Cell Phone Indicates a required field Page 20 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Review Payroll Manager Applications icon bank personnel are able to review and or approve or deny applications Review Payroll Manager n Applications from On Line customers requesting to use Payroll Manager 5 Awaiting Approval Click on the item that you want to review Return to Administration Review Payroll Man iger Applications Click off an Application in the list below to Approve Decline or Delete it Once n Application is Approved you may view it later by selecting Approved applications Total Applications New Applications Approved Applications Select Which Applications You Want To View 5 4 Tal Pending C Approved Another window will open Click on an Application in the list below to Edit Approve or Delete it with the associated data Companv Submitted On MANNY S Mone 3 6 2007 3 09 25 PM OD Manny Money 3 27 2007 7 39 24 PM O None 120 012 11 7 2007 11 16 35 PM 11 11 2007 9 41 52 PM 11 15 2007 4 01 26 PM Submitted and awaiting approval Approved Return to Administrati
7. 2 set Some Oi ir J DS Address https 170 208 0 2 CommServ PROD CRSOWebjindex jsp E co Links eoenar T a amp Welcome Caci M Bevelle ABA 111910267 Fedi ine Home Leaming Center Once you General FedACH Select and Send an Kem File Se ASS ena ig ESTACHEERET MAN BANC or me mores mosen O O O OO O O 4 have located s Contact Us for Help your file verify the file name In the window and click m Step 1 Click Browse to locate and select your ACH file Send a File Required Field a Select and Send Path and File Name Z Data Archive Ach ACHO 123456_2008022916554498 ach _ Approve and Release View Send Status P Optional Field Use only if directed by your customer support representative Receive a File Share a ble Step 2 Click Send to transmit your file to FedACH After a successful transmission you will be asked to confirm or cancel your file Confirmation Receive Item File completes the select and send process Demand Payment File Send Reset Q d Receive Nonpayment en File Settlement information Settlement Summaries r ive o Advi Q File Information y Processing Summary d Batch Information S Page 57 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual The View Site Logs icon allows bank personnel to view any of the Website Logs which track statistical information View Site Logs Return to
8. ACH Approve Deny Testing SBSTesting 01 15 2008 Deposit Manager Approve Deny Edit User s Online Banking Information This Is A Sub Login For The Master Login Carrier X 303 Inc paramount User Name User Login ID Email Address Address 1 Address 2 City State Zip Home Phone 0001112222 Work Phone When you are finished reviewing or editing be sure to click in the box to Permit Access and then click the appropriate icon at the bottom of the window Cell Phone Allow Cash Management No Allow Positive Pay Default Approve Reverse Positive Pay Default Reject Positive Pay Allow Deposit Manager I Please Note Changes to Login ID will be unsuccessful if you attempt to change the Login ID to an existing Login ID Bill nt Tax SSN Account Name TF DDA 111234 11122 77894564 Sampson Strong Bank Administrators Cannot Add Accounts Or Loans To Sub Logins Master Logins Must Add Accounts And Loans For Their Sub Logins Page 26 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual The Manage Customer Accounts icon allows bank personnel to manage the customer s Login Password Email Account List and Loan List Manage Customer Accounts 1095 Total Customer Logins 4 Emal Addresses Missing Click on the account you wish to revi
9. Administration Click on reporting period to view the log for that date fan Gala Mata B Monday January 28 2008 Monday January 21 2008 Een When you click on a date Moday January 7 2008 i that you want to view the below window opens B Monday Decemb amp 3 2007 B Monday November 2007 Report for First National Bank of the Mid Cities Bedford Texas Microsoft Internet Explorer provided by Sharp BancSystemis I 5 x DO EF RER PURE wie https www Fnbmidcities com logs 2824N2008 LY Fie Edit View Favorites Tools Help x apr report for First National Bank of the Mid Cities Bedfo di 5 Y OG cs Page amp Tools A i Powered by Contents ay Report for First National Bank of the Mid Cities Bedford Texas General Statistics WebLog Expert gt General Statistics Time range 1 21 2008 00 02 32 1 27 2008 23 56 23 Generated on Mon Jan 28 2008 12 21 27 E Activity Statistics uae Lu amp gt Visitors S gt Referrers Bi Browsers ry E Errors C Failed Reguests Page Views Total Page Views 28 251 Average Page Views per Day 4 035 Average Page Views per Visitor Visitors Bandwidth Total Bandwidth ri tT tt AS AR A ARS AS Ett ES ES ES EE N er f OD ET DT IE Se ES un PTTTT TT Ue Average Bandwidth per Hit os PCE CECE ECG Ra Gaius ber vest FE es Bi OO Pa imi Lei CC CEA FCCC EI MS EEEEEENAE HE Mi m
10. Fie Edt View Favorites Tools Help ta L S Que O 1 2 Ds eres 2 Address https 1170 209 0 2 CommServ PROD CRSOWebjindex isp Welcome Caci M Bevelle ABA 111910267 EndLine Home Learning Center ULTLIALT stavices General 5 About FedACH FedACH Services a Contact Us for Help Send a File About FedACH Services Approve and Release The Federal Reserve Banks provide FedACH Services to more than exchange of debit and credit transactions among business and ed recurring payments such as payroll Social Security insurance premiums Once you click on the FedLine ACH tab pessem rmes s aspen click on the Select amp Send link to the left feres in tis Release pnal application ID when sending your et n Appl ID is a code that your system may use f r file Identification The RDFI File Alert Service is available to all customers with access to FedACH Information Services This suite of risk management services will assist RDFIs in managing their ACH receipt risk A AVI AEE SEA Summaries Receive Auto Advice File Information Search for File Processing Summary Batch Information gt FedLine Home Microsoft Internet Explorer provided by First National Bank Mid Cities ee Logout JACH S and Send an Item File LBAN OF MIC 1IES DEL General Fi s About FedACH MODE PROT Contact Us for Help 2 Step 1 Clic
11. ID and password Please choose a question that can be correctly answered only by those persons that should have access to this account Security Question Choose One v Security Response in the system until the system is updated an x If you want to cancel the process click the ime Caves Cancel Without Submitting Page 29 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual 2 The Sign Up Customer For Payroll Manager icon allows bank personnel to sign a customer up for Payroll Manager Sign Up Customer For Payroll instead of the customer doing it themselves Manager Type in the appropriate information into the fields All fields are required When filling in the Checking Account Number A field use the Return to Administration Checking Account that will be used by the ENE Payroll Manager aa This is the account from which all funds will be drawn Mailing Address City State Zip Telephone Number Employer Identification Number Payroll Manager Thisisthe accogfit from which all funds willbe drawn Checking Account Number Please remember that your Login ID is Case Note Sensitive may only include numbers and letters e and may be up to 12 Pages in length The Login ID 1s Please Enter a Login ID cases Pie itive may A temporary password willbe emailed to the email only include address you enter below once your application numbers and let
12. Required Last 30 Days Stop Payments Last 60 Days Stop Payments Hover your mouse over the customer s name to see that customer s contact information Hover over the description field to view customer s reason for stop payment All Stop Payments Last 90 Days Stop Payments Account Item Forms Number Customer Name Date Requested Item Date Type Description 321321321 Linda Simms 1 23 2008 12 20PM 1 23 2008 ACH 232 16 Payable to Darn Good Doggie Daycare _ 789456123 Home Phone 817 111 1111 1 25 2008 12 09 PM 1 25 2008 Check 12345678 Work Phone 1 25 2008 11 33 AM 12 11 2007 Check Email Addr Isimms anyisp com Payee _Darn Good Doggie Daycare __ 789456123 1 24 2008 4 15 PM 1 24 2008 Check 12345678 PPupload 1 24 2008 4 15 PM 1 24 2008 Check 789456123 PPupload 1 24 2008 4 15 PM 1 24 2008 Check 12345678 PPupload 1 24 2008 4 15 PM 1 24 2008 Check 789456123 PPupload 1 24 2008 4 15 PM 1 24 2008 Check 12345678 PPupload 1 24 2008 2 07 PM 1 24 2008 Check 789456123 12345678 If you move your cursor to the Customer Name and Description of the item that has a requested Stop Payment a small window appears under the customer name with pertinent information Page 32 71212009 SHARP On Line Bankin BANCSYSTEMS Administrator s User Manual The Manage Token Users icon allows bank personnel to 3 manage the customers that have tokens Manage Token Users A bank emplo
13. T UsersOnline Tech Support A Membership i x 6 sont MarkGianthem Filter By lt None Selected Equals v New Today 1 S ortBy Article ID v Ascend v New Yesterday 0 y atm oe f Overall 122 Reset Filter BB Dannia Anlina i Done _ Internet Protected Mode On amp 100 Page 9 71212009 SHARP On Line Banking Z BANC SYSTEMS Administrator s User Manual Notes Page 10 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual To access the Sharp BancSystems Inc Online Banking Administration page complete the following steps rN My Documents Double Click on the Internet Explorer icon on your desktop Go to your bank s administration homepage by typing the following web address in the web address field OL https Iwww TYPEYOURBANKNAMEHERE com administration a M Computer File Edit View Favorites Tools Help Back amp x 2 A sen 5 Address https ss YOURBANKNAMEHERE com administration di M Metisotk Places e Recycle Bin A website Administrator s Login screen will appear which will include a User Name Field and Password Field Click in the User Name field and type in your Administrator User Name Press Tab to the Password field Type your password Press Enter or click the Click to Login icon Internet Explorer 7 1 Winzip Website Administrator Login WARNING Un
14. Wire REE 34 Bank Administration Functions sise 36 Manage Site Administrators cccccseccseecececeeceecceeecaeeseeeceeeceescuesasesseesanes 3 Manage Administrator Menu Security Levels 38 Managing Bank SetlingS ee ee 39 46 relate AMNIS EM OP LOINS ner 48 ACH Download to FEOIMNE Lenne ee 49 53 VIE LO EEE EE A 54 55 Export List of Internet Banking Users and Emails 56 PEN STE 57 59 Manage Online Customer Application Settings 60 62 Page 4 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual TABLE OF CONTENTS ADDENDUMA PAYROLL MANAGER i eennrrnnrrvnvernnvevnnernnvennnvennvennnnern 65 68 ADDENDUM B TOREN USERS ns eee ace senke 70 Page 5 7 2 2009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual Kon O N L I p a Su Page 6 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual WHAT S NEW v Sharp BancSystems Inc has switched from a button driven system to an icon driven system to enhance the end users experience This change will aid in navigation by providing an easier and more visual format We have added a News And Announcements section to inform users of new system features system maintenance and special help topics We are certain that these added features and enhancements will provide a more pleasing experience Please contact Sharp Ban
15. substitute W 2 form printed on plain paper using laser printers no need for federal issued standard W 2 forms These forms can be used for your employee s needs and state and local tax departments needs We will help you generate these substi tute forms to hand out to your employees and the payroll system will automatically file the W 2s electronically with the IRS Page 72 7 2 2009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual GE pe 9 lt gt Kon 0 er AS lt s lt g gt Page 73 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ADDENDUM B TOKEN USERS Small easy to use the Authenex A Key token generates unique six digit numbers for One Time Password authentication Each time an A Key token user presses the button on the token a unique number appears in the read out This number is used as a password which is only valid once To access secured assets that user must get another unique number from the A Key token Why is a token needed The bank has chosen to require customers with the ability to transfer funds outside the bank or electronically deposited into the bank to use a token when accessing their account The bank may also choose to require customers with large balances to log in with the to ken Tokens are needed on these types of accounts to enhance the security of the account and to comply with new regulations titled Authentication in a
16. you want to limit the list of pending transactions shown on the customer s account page to only markups that are sched uled to post during the next End Of Day proc essing A setting of No will show customers all memo postings pending transactions Page 49 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen amp Continued from previous page Bank Setting Name Meaning Values No longer used Yes Sitekey Replaced by RequireSiteKey No The telephone number for the bank This is displayed throughout Online Banking when Pa advising the customer to phone the bank It 617 555 1234 is also used in various auto generated emails StopPayCustServicePhone The fee amount that is charged for all stop payment requests submitted through Online Banking This amount is automatically sent to the Core with every stop payment request ex cept those submitted by customers with ac cess to Positive Pay The minimum security level designation an admin user must have to be able to view in formation on employee accounts within Online Banking administration Any number between 1 and the setting for ViewEmployeeSecurityLevel SecurityLevels e g Wire requests submitted after 2 00 p m may be proc The disclosure verbiage that is displayed to essed on the next WireTransferDisclosure Commercial Cash Management customers at business day Yo
17. 035 43 1234 12 04 4 455 14 1234 12 07 1 771 37 1234 12 21 2 024 75 1234 12 05 368 34 1234 12 03 2 024 75 1234 12 21 2 024 75 1234 12 06 123 23 1234 12 06 2 823 94 1234 12 28 330 86 1234 12 06 342 53 1234 12 06 511 88 Other Withdrawals Charges Date Transaction Description Amount 12 06 ACH IRS USATAXPYMT 1 333 00 Deposits Added Date Amount Date Amount Date Amount 12 05 587 67 12 12 889 41 12 20 8 475 90 12 05 2 116 21 12 17 10 000 00 12 28 1 606 79 Daily Balance Summary Date Amount Date Amount Date Amount 12 03 18 460 75 12 07 3 842 48 12 21 18 122 86 I I 1304 10307 1212 28646 1228 19 338 79 This is a sample of the second 12 05 13 418 61 12 17 13 696 46 12 06 828403 1220 22172 36 page of the statement when you export the information to an Adobe PDF file Account Number 1112223 f100 et bi Find r 8G amp ei Sandy Patt 12 31 2007 Page 23 71212009 SHARP On Line Banking L BANCSYSTEMS Administrator s User Manual Notes Page 24 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual 2 The Monitor Customer Funds Transfers icon allows bank Monitor Customer Funds personnel to review Customer Funds Transfers Transfers 6 Awaiting Review To review funds transfers complete the following steps First verify any suspect transactions with the customer by asking these questions 1 D
18. 09 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual In this section of this Administrator s User Manual we will look at each icon within the Customer Administration Features Review Online Banking Review Payroll Manager View Online Banking As A Applications Applications Customer Views It 09 Awaiting Approval 1 Awaiting Approval D Monitor Customer Funds Monitor Customer View Requests Manage Customer Accounts Transfers 0 Awaiting Review 1870 Total Customer Logins 01 Awaiting Review 27 Email Addresses Missing amp a amp Monitor Customer Logins Sign Up Customer For Online Sign Up Customer For Payroll 19 Login IP Locks Banking Manager 9 Monitor Stop Payments Manage Token Users Monitor Customer Wire Requests p a Review Online Customer Secure Messaging Applications 0 Messages 0 Awaiting Review Page 19 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual The Review Online Banking Applications icon allows bank personnel to view any new applications for Online Banking Review Online Banking Applications 2 Awaiting Approval Click on the Online Banking application which requires action Return to Administration Review Online Banking Applications Click on an Application in the list below to Approve Decline or Delete it Y Another window will open with ncean Application is Approved itis moved tothe M
19. 22 2299 J N 5 Jennifer Annison 99BroadwayBlvd Arlington TX 76011 817 789 4564 gt 6 Jim Gunter 17845 Intemational Way Dallas TX 75678 214 4445585 7 Michael Ke 2501 Centiniel Drive Arlington TX 76011 817 333 3333 8 Seth Albright 8765 Bedford Road Bedford TX 76021 817 123 4567 f 9 Allen Brighton 7205 Rosedale JFortWorth TX 76104 817 777 9999 gt 10 Christy Brinkley 2929 Sweet Briar Lane dmlington TX 76011 817 444 4284 gt 11 Frank Daleo 7100 Oakmont dICarollton TX 75006 972 789 1381 12 Paul Hightower 15765 Alsbury Burdeson TX 76028 817 888 199 13 Lionel Richie 33 Musical Way JFortwWorth TX 76133 817 222 7409 f 14 15 16 17 18 19 20 21 2 4 4 BB WITH HEADER ROW WITHOUT HEADER ROW ME W i lt lt 1 0 Page 60 71212009 SHARP On Line Bankin BANCSYSTEMS Administrator s User Manual The Administrator Reports icon allows bank personnel to a view a list of High Risk Customers Administrator Reports High Risk Customer Logins This window allows you to view Br your customers and or employees Bs that are considered High Risk Return to Administrator Reports This report shows Online Banking Logins which have access to high risk accounts or features Logins are reported here if they meet any of the following conditions e Access to ACH Co
20. 27 AM M 1234567_2005092212312312 txt 6 4 2006 8 33 08 AM i 1234567_2005092212312312 txt 8 4 2006 8 33 35 AM Ol 1234567_2005092212312312 txt_ 8 4 2006 9 50 11 AM ga 1234567_2005092212312312 txt 8 10 2006 10 26 46 AM MM 1234567_2005092212312312txt 8 10 2006 1 26 49 PM IN 1234567 2005092212312312 txt 8 14 2006 2 18 37 PM l 1234567 20050922123123121xt 8 18 2006 8 57 49 AM 1234567_2005092212312312 txt 8 18 2006 1 06 19 PM eo 1234567_2005092212312312 txt 8 21 2006 8 27 03 AM DP 1234567_2005092212312312 txt 8 25 2006 11 49 12 AM M 1234567_2005092212312312 1xt 8 28 2006 10 17 35 AM ie 1234567_2005092212312312 txt 6 31 2006 10 46 33 AM M 1234567_2005092212312312 txt 9 1 2006 8 47 50 AM l 1234567_2005092212312312 txt 9 5 2006 7 50 04 AM MM 1234567_2005092212312312 txt 9 8 2006 7 46 19 AM This window is more ofa breakdown of the transaction 1 Continued on next page Page 53 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ACH Download To Fedline cont d ACH omis To Fedline lt J Continued from previous page a Return to Administration ACH Download To Fedline mn Click any file in the list below to view details about it and download the File Download Security Warning Do you want to open or save this file Once you click Save you will then need to choose the desired location to save the file a Return to Administration x
21. 4 00 444 5 45 444 Linda Simms 321321321 DDA Mark Black 1 24 2008 10 43 AM Click on the Mark As Reviewed link to review the account 3 Total Records For Selected Period 6 Total Records Awaiting Review There will be an information box that displays the customers Source Account Name Source Account Number Source Account Type Destination Account Name Destination Account Type Transfer Amount Remote Host Transfer Date Reviewed Date and Reviewed By This action is automatically saved Page 25 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual 2 The Monitor Customer View Requests icon allows bank personnel to approve or deny accounts and loans that a ee EE SE customer is requesting access to 3 Awaiting Review 0 Return to Administration Monitor Account amp Loan View Requests Click on Customer to view their Account number and Loan number view requests 2 Please use CTRL F to Find and jump to a name in the list When you cl ick on th e accou nt sue qe that you want to review John MJernigan Jr nn ne another window will open with the associated data 1 Total Records Monitor Feature Access Requests D Click on a Customer to view their current settings Click Approve or Deny beside each row Login ID Date Requested Requested Access Approve Deny 01 07 2008 30 Approve Den trong sstrong 01 07 2008 Cash Mgmt
22. 7894 Work Phone CellPhone 882 789 1234 Allow Cash Management No Allow Positive Pay Default Approve Reverse Positive Pay Default Reject Positive Pay Allow Deposit Manager Please Note Changes to Login ID will be unsuccessful if you attempt to change the Login ID to an existing Login ID Save amp Delete Lock Add As Return Return User Account TokenUser NoSave View Help Edit The Allowed Accounts these selections are automatically saved Account Tax SSN Account Name M DDA 112223 112223 123123123 Kenneth B Good Co Inc To Add or Find an Account or Loan enter the Account or Loan number below and click the appropriate Add or Find button Account Checking x Add View Loan OX Add View Edit The Customer s Custom List Of Additional Logins New Login Full Name New Login ID New Login Password All logins use the same BillPay Page 28 If there are any BANNED Login Attempts they will be listed in the first section of this window If you click on the Banned Login IP you will see the User s Online Banking Information Record a Return to Administration Monitor Login Attempts And Locked Accounts BANNING occurs when an IP Address or LoginID becomes locked out 2 time s in 24 hours LOCKING occurs when an IP Address or LoginID reaches 3 failed login attempts within 30
23. Banking Users and Emails icon allows bank personnel to export a list of Export List of Internet Banking Internet Banking customers Users and Emails You can open the list and save it to an Excel Spreadsheet File Download Security Warning Do you want to open or save this file Name AdminUserListExport xls Type Microsoft Office Excel 97 2003 Worksheet From www Fnbmidcities com mm sae While files from the Internet can be useful this file type can potentially harm your computer If you do not trust the source do not open or save this software What s the risk F FT AdminUserListExport Read Only Microsoft Excel Pa Home Insert Page Layout Formulas Data Review View i Ft Fn Sesinsert D Lana Be x ewe i r F Delete m pR NE gt gt Ge 77 158 00 Conditional Format Cell tt Sort amp Find amp l aE E Formatting as Table Styles gl Format 2 Filterv Select di l Fi Ca Alignment Ca Number E Styles Celts Editing ae Al fe Full Name A B M Cc D ew on G H 5e Full Name i Address 1 Address 2 Ci State Zip Phone Home Phone Work Phone Cell Email 2 Sally Strong 2390 Easy Street mng TX 78063 972 414 1407 P 3 Dalia Christenson 2222 Honeysuckle Dallas TX 75677 244 49414717 gt 4 Scott McGyver 19090 Creative Way Street Im ng TX 75063 972 2
24. Banking Users to Excel High Risk Customer Logins High Risk Customer Logins Administrator Activity Log Administrator Activity Log View Monthly Activity Report View Monthly Activity Report View Monthly Activity Report View Monthly Activity Report Export Monthly Activity Report To Microsoft Excel Export Monthly Activity Report To Microsoft Excel Logoff Page 62 view the sessions and activities performed by each administrator Once you click on a name there will be a list of sessions and activities that the selected Administrator performed 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Administrator Reports icon allows bank personnel to view the Monthly Activity Reports and export them to an Excel file Microsoft Excel The Total Logins window will list all of the users that have logged in Administrator Reports Last Month s Activity Report 12 1 2007 to 12 31 2007 Total Logins Logins Per Day Failed Logins Per Day Fund Transfers Funds Transfers FTP Log Total Logins AMAT AT 22 123 192 76 A 2 i FNBMCDexw7ActivityReport 1 Microsoft Excel mx gt Home Insert Page Layout Formulas Data Review View x m EE y m a Senn Co a sms Calibri vilt ia gt i Wrap Text General X E a aL f B N P a Paste BZU Dr EE Merge amp Center elgg Conditiona
25. Checkor Online BillPay EditMyInfo amp Edit MyAccount Edit My Log Off Account History Other Payment Request to view Names Password Online Banking with GL Accounts Accounts amp Loans For security reasons certain features 4 You Are Logged On ToA Secure Site 4 sae Last Updated op 142258 have been disabled Click on an account number to view the transactions for the selected month or select one of RE Acct Account Type 2889491 Supe Select a Statement Date Disbursement visdusements Select 4 Date Account Histo i When you click this button to Transaction History for 2889491 for january 2008 v gt Click the item in the list below to view NE Images Check Deposit or to assign General Ledger Accounts View Pri nt Statements You Account 2889491 Balance as of Close of Business 1 24 2008 was 75 956 55 F Date v Check Description withdrawals Deposits WI SEE a d rop d own WI n d OW 01 23 2008 1234 THE GAS CO 1234 CHECK PYMT 47 11 01 15 2008 1234 Check EEE 300 00 003 to select a date to View Bew RETIREMENT ACCOUNT XYZ23343M us 01 11 2008 1234 Check 23 08 When you select the date it f ag r ke Su RTS CO 1234 CHECK PYMT re zu will open the statement 01 09 2008 Check 225 00 a a ae ee 4 96 i in an Adobe PDF file 01 08 2008 1234 Check 64 95 9 u JER NALLBEVENLIEGERVICE er ns r See Next page for example The bottom navigation menu REP all
26. Missing 0 Awaiting Review Sign Up Customer For Payroll Banking Manager Hanage Token Users Monitor Lustomer Wire Requests Secure Messaging 01 Messages Continued on next page 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual D Continued from previous pagd The third section is Bank Administration Functions a Manage Site Administrators Manage Administrator Menu 12 Total Administrator Logins Security Levels Monitor Administrator Logins ACH Download To Fedline 0 Locked Accounts 0 Locked Remote Hosts FI Export List of Internet Banking Administrator Reports Users and Emails Manage Online Customer Application Settings Page 13 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual This part of the Administrator s User Manual will look at each icon within each section ee 4 Beginning with the First Section the first icon is News And Announcements 2 Deos sss sss 6000 News And Online Help Announcements 40 Total News Articles 3 Recent News Articles Page 14 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual gt The News And Announcements screen News And has many options Simply click any one of the titles Announcements 40 Total News Artides and you will see information about that topic 3 Recent New
27. Online Banking As A Q J eo D Return Without Customer Views It And Retyrn Saving Monitor Customer Funds 9 9 9 ransfers venter serien POOOG When you are finished be 99000 sure to click Manage Customer Accounts Save C h a n g es dq n d Retu rn 20000 or Monitor Customer Logins Return Without Saving Sign Up Customer For Online anking 20000 F This is a partial list Yours will be the entire list of all of the icons on your Administration Menu AF Page 42 71212009 SHARP On Line Bankin BANC SYSTEMS Administrator s User Manual The Manage Bank Settings icon allows bank personnel full control over all functions of the bank s website Manage Bank Settings u Return to Administration Bank Setting Name AccountFundsTransfersFromDefaultValue AccountFundsTransfersToDefaultValue AccountListBalanceToShow AchSubmissionName AchSubmissionRouting AdminTheme AllowBillPay AllowFundsTransfers AllowOnline Statements Allow StopPayment AllowTranstersTolnactiveAccounts AutoLogoffinSeconds BankProcessing lime BankTheme CashManagementEnabled Customer ServiceEmail DepositManagerEnabled HighRiskBalance LoanFundsTransfersToDefaultvalue Number OfFailedAttemptsBeforeLockout NumberOfLockoutsBeforeBan NumberOfRandomSecurityQuestions NumberOfRequiredsecurityQuestions PositivePayEnabled RequireFundsTransferAuthentication Requiresitekey RoutingNumber SecurityLevels ShowH
28. anage Customer screen the associated data Submitted On 123456456 8174564566 lion20 NOS I PV 1 23 2008 2 01 44PM 2 Total Records 444559999 Sally Jo Strong 8177891231 sallyjo y Return to Administration Approve Online Banking Applications Follow the steps below to approve customer Application 2 1 Select each Account and Approve Dedine or Delete it 2 Select each Loan and Appro ve Dedine or Delete it 3 Only if you have approved at least one Account or Loan you may Approve or Delete the entire Application Requested List of Accounts Select an Account to review the application Approved Type Account Account CIF Tax SSN Account Name _ oo B x A x o After reviewing the Approve This nae kg Delete lowes App na is Save This Delete This Return Account Accoun Ap ad i ay Application To List z z Feet information on the Review Online Banking Application for Requested Account 1213123 Account 2222222 Is NOT Recommended For Approva Application User Data editable Match CORE User Data read c application select from the options Full Name Full Name ally Jo Stron ally Jo Stron aoe ee by clicking on the ee O em appropriate icon 123 Easy Street amp 122 Easy Street pene en
29. ation Review Online Application Settings Click on Application in the list below to retreive its current settings Once an Application s Settings have been adjusted click Save to save changes or cancel to exit without saving Online Application Name Mortgage The Application Form Deposit App has the Following Settings The Deposit App area SEE allows you to customize the en Checking and Savings fields M Regular Savings Additional Savings Savings Options Click here to view this application form Page 65 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Manage Online Customer Application Settings cont d Manage Online Customer Application Settings Va Return to Administration Review Online Application Settings Click on Application in the list below to retreive its current settings Once an Application s Settings have been adjusted click Save to save changes or cancel to exit without saving The Equity area allows EE bank personnel to input an email address of the person Loan Type 1 Options responsible for the notifica tions also to customize the Loan Type 1 and 2 fields Loan Type 2 Options Click here to view this application farm Review Online Application Settings N Click on a Application in the list below to retreive its current settings L Once an Application s Settings have been adjusted click Sav
30. ator s User Manual eh The Secure Messaging icon allows bank personnel to send and receive secure messages to and from users Secure Messaging 1 Messages lt J Continued from previous page To read a message dick on it s subject ii To delete a message place a check in the che to delete and then click the Delete Selected Message 4 To view only your unread messages dick here To view messages you have already sent dick here To delete all previously read messages older than a certain amount of time dick here checkbox on the left side of the row for the message you wish s button 7 Show Messages Associated With All Administrators Administrators will see messages that are not associated with anyone or that are associated directly with them by default For example if an Administrator sends a message to a specific user and that user replies it will by default be associated with that administrator When an Administrator reads a message that message Is asso ciated with them There is a checkbox on the Inbox Unread Messages and Sent Messages screen that will allow Administrators to view messages associated with other Administrators to allow oversight E 1 20 2009 1 34 42 PM account question Account Question a OF 2 6 2009 11 43 46 AM deactivated card Account Question mboyd EL 2 9 2009 3 43 59 PM Mortgage Question Other bcassid Contact Users To send a secure message to Onli
31. authorized use of this system ts strictly prohibited All actions are monitored and logged and unauthorizeg usage will be prosecuted to the fullest extent of the fw vet Irons E oh FE P Core Or Press Enter Optional One Time Password for Token Administration Remember To Resynchronize Your Token Periodically Page 11 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual When you log in you will see the following screen which is broken into three sections The first section IS News And Announcements Online Help and FE 7 4 Announcements Exit 40 Total News Artides 3 Recent News Articles The second Section is Customer Administration Functions Review Online Banking Applications 0 Awaiting Approval Monitor Customer Funds Transters 01 Awaiting Review Monitor Customer Logins 19 Login IP Locks i STOP Monitor Stop Payments COS N OTE Based on your bank assigned security amp may or level you ay Review Online Customer Applications may not be able to 0 Awaiting Review access all of the icons Page 12 Sign Up Customer For Online Online Help View Online Banking As A Customer Views It Review Payroll Manager Applications 1 Awaiting Approval i P Ei Monitor Customer View Requests Manage Customer Accounts 1870 Total Customer Logins 27 Email Addresses
32. cSystems Inc 817 553 2550 or by visiting our website www sharpbancsystems com see fol lowing pages if you have any suggestions questions or comments about our updated application Page 7 7 2 2009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual Continued from previous page Click on Support on the Menu to enter a Technical Support Re quest Software Change Request Purchase Order etc gt Banking Software C e m File Edit View Favorites Tools Help ww Banking Software Check Imaging Internet Banki SHARP BANCSYSTEMS REGISTER SIGNIN rHome About Usv Products Servicesy Contact Usv Trainin tr Friday February 22 Remote Support 5 Sharp BancSystems Feature Links a i N i Press Releases Microsoft Sharp BancSystems is 100 Focused on the business of Banking Application Software Overview Presentation Remote Deposit Microsoft Online Banking Demo Small Business Specialist 3 Payroll Manager Demo Sign up for FREE Demo Testimonials p Partner gt Our Products internet Banking ATM Debit Card Telephone Banking PC Core Banking System Sharplmage Check System Provides the user with many Designed to provide the We provide the services Processing Regardless of where your advanced system features maximum in customer required to grow your user We provide
33. common uses f the ATM Reports scree Core to Pulse Reconciliapj Sp This section discusses f tommon uses for the ATM Corg o Pulse Reconciliation screen in quickly locating the information you need a Return to Administration M CoreTransactig Approved Zip Thissectionj fussesthe common usesf rthe ATM gPre Report screen Pulse fansactions Approved Section discusses the common usesforthe Mg itor Administrator Login and Activity screen Sharp BancSystems Online Help Monitor Customer Logins How to interpret and use the information in Monitor Customer Logins The Monitor Customer Logins page displays a log of all customer login attempts as well as LOCKED and BANNED LoginIDs and IP Addresses Filtering the Login Attempts Log At the top right of the page you may enter a date range for the login attempts you want to be displayed Below the date range fields is a checkbox labeled Include Valid Logins When this is checked all login attempts valid or invalid will be displayed When unchecked only invalid login BET are displayed After changing the date range or changing the Include Valid Logins checkbox click the Refilter icon amp to reload the page with your new options You can also choose to click the magnifying glass icon a beside any Locked or Banned item to view only login attempts that match that LoginID IP Address To switch back to a full list of login at
34. e to save changes or cancel to exit without saving Online Application Name Consumer Loan App Deposit App Equi The Application Form Mortgage has the Following Settings Email Notification Recipients sam yourbank com sam yourbank com com The Mortgage area allows bank personnel to input an email address of the person responsible for the notifica tions also to customize the Loan Type 1 and 2 fields Please Select Fixed Rate Loan Type 1 Options Adjustable Rate Conventional Loan Type 2 Options Other Please Select Page 66 71212009 SHARP On Line Banking L BANCSYSTEMS Administrator s User Manual Notes Page 67 71212009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual GE pe 9 lt gt Kon 0 er AS lt s lt g gt Page 68 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ADDENDUM A PAYROLL MANAGER e Payroll for the small businessman can be costly and an adminis trative nightmare Keeping employees happy by having the payroll ready on time and accurate is a must to be successful in today s busi ness climate Now your financial institution can offer your small business customers as well as prospective customers with a new Web based payroll service And you can grow your user base at the same time Payroll Manager from Sharp BancSystems
35. e will open and they can click the Reply button at the bottom of the window and type a reply to the user in the space provided Continued on next page Page 36 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The Secure Messaging icon allows bank personnel to send and Secure Messaging receive secure messages to and from users 1 Messages Continued from previous page To send the reply to the user simply click the Send Secure Message button at the bottom of the screen The message will be placed in the user s Inbox Message am available Thursday 1 30 pm Call 817 555 1111 to schedule your appointment Thank you a for your business On 2 10 2009 2 22 42 PM Butch Cassidy wrote Hello am wanting to inquire about another mortgage Please let me TE gt gt Sand Socah assa Once the message has been sent the Adminis trator gets a message that confirms that their secure message has been successfully sent Administrator messages can be addressed to any number of specific users or to all registered users and they can view their sent messages and their status in the user s inbox unread read deleted Contact Users To send a secure message to Online Banking users first dete registered users If you wish to contact all users make sure below If you only wish to contact specific users then enter t or look up the desired Login IDs by dicking the Loo
36. elpvideos ShowOnlyTodaysMemos SiteKey StopPayCustServicePhone StopPaymentFee ViewEmployeeSecurityLevel WireTransferDisclosure WireTransferFeeAmount Yes Yes Ledger Federal Reserve 111000038 Default Yes Yes Yes Yes Yes 600 3 00pm Default Yes customerservice yourbank com Yes 250000 Yes 3 3 5 Yes Yes Yes 111910267 5 Yes No Yes 817 555 1111 25 00 5 Wires requests submitted after 2 00 p m may be processed on the next business day Your collected a 15 00 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen Bank Setting Name Meaning Values Determines the default value of the Allow AccountFundsTransfersFrom ees Yes Funds Transfers From option each time an DefaultValue No account is enabled for customer access Determines the default value of the Allow AccountFunds Transfers ToDe d gt Bee O Yes Funds Transfers To option each time an ac faultValue No count is enabled for customer access Determines which account balance is shown Ledger AccountListBalanceToShow Ito the customer in their list of accounts in Memo Online Banking Collected The name of the institution to which ACH files Federal Reserve AchSubmissionName TIB are directly submitted aie The ABA routing number of the institution to e g Fed Dallas ACI Olea tel COIs which ACH files are directly submitted
37. en coe e ses When you click on Tech Support ag om Select Downloads to download software updates at the to of the Dro P Down re ser Reba ts vow ra equal previ menu you will see another window open that shows all of your Support Tickets that have Select Purchase Orders to submit request rar been turned in for your location For all requests please choose Support Reports Done _ Internet Protected Mode On SHARP N BANCSYSTEMS If you have any questions or comments contact us at 817 553 2550 or Assisted Support Get help from a support professional Support options fo Click Here to fill out our enquiry form and tell us your needs Select Tech Support to submit a request for a support Select Software Change Requests to request a chang Select Purchase Orders to submit requests for hardw gt Leah Hinds Logout m Home About Us Products Servicesv Contact Us Training Support SBS Internal Friday February 22 2008 Tech Support Welcome to the Sharp BancSystems Tech Support Systems Tech Support requests are designed to allow users to report problems and errors in SBS or gfher software so the error may be resolved quickly If you are not currently logged in as an authorized user you will not be able to submit a request untifyou are registered and authorized by SBS staff Please select Register to start submitting quests
38. ess much simpler Page 71 7 2 2009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ADDENDUM A PAYROLL MANAGER Once you have established your employee records and payroll information they are kept on file and are available for processing payroll and maintaining accurate records Prepar ing federal and state quarterly reports is simple using Payroll Manager You don t have to stop processing payroll and close out your books to prepare a quarterly report just ending The totals and figures printed on these reports are totals reflected by the Date as of date and you will also be able to print reports for previous quarters You can use these reports for state filings of state taxes and unemployment contributions as well Using the MTD QTD YTD Register you can print a register by department of each em ployee showing that employee s month to date quarter to date and year to date earnings and withholdings If you miss printing a report on a timely basis that report can be printed later appearing exactly like it would have if printed earlier Payroll History Report is just that a report that prints payroll history payment transactions for one or all employees This report is a concise and easy way for someone to review overall payroll transactions af ter they have been made Payroll Manager can also help you with year end reporting including W 2 forms Payroll Manager generates a
39. ew we Return to Administration You cannot view or alter EMPLOYEE Accounts or Logins Click on a Customerto change their FullName Login ID Email Address orto delete their Online Banking Application Click on a Customer s Reset link to reset their Password and Emailthemthe new password You should view the Customer s record and make sure they havea valid Email Address prior to using the Reset link to reset a Customer password otherwise they will never receive their new Password and will be unable to log in Records Per Page 20 Search Filter Filter On Filter Off e 123 would return all matching records like 456123789 123456789 and 789456123 e sha would return all matching records like Shawn Mills Total Shape and Mishap Records Page 1 of 84 1685 Records Wa AN Hie r 31 DU J Pass pra all kbqood Reset Clear hairco Reset Clear 123123123 7894561 23 Kenneth B Good Co Inc The Hair Compan To Reset a customer s password click the Reset This will send an email to the customer with a new password To Clear all Security Questions click Clear and this will clear out all Security Questions and the customer can redo them the next time they log in Page 27 AG _ Q do Another window will open with the associated data When you are finished reviewing or editing be sure to click the appropriate icon at the bottom of the window User Name The Hair Compa
40. fer capability Va Return to Administration Monitor Customer Wire Requests INSTRUCTIONS Click any item in the list below to print the wire request form Click the checkmark beside any item to mark it as completed Account Amount Date To Bank Annie B Good 1112234 1 200 00 2 21 2008 That Bank Sam Spade First National Bank Mid Cities ONLINE OUTGOING WIRE REQUEST Sender ABA 111910267 Name Anywhere Bank Receiver ABA 111910267 Name That Bank Amount 1 00 Type Code 1000 Transfer of Funds Business Function CTR Customer Transfer Originator 5000 ID Code D DDA Account Number Name Annie B Good Address Employee Account 76148 Beneficiary 4200 ID Code D DDA Account Number Identifier 1112234 Name Sam Spade Comments Attention Sally Johnson Payment Internet Protected Mode On Page 34 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual eB The Secure Messaging icon allows bank personnel to send and Secure Messaging receive secure messages to and from users 1 Messages The Administrator is able to access the messages that users send them by clicking on the Secure Messaging icon on the Customer Administration Functions page within Online Banking Administration Then the Administrator s Inbox will open Review Online Banking Review Payroll Manager View Online Banking A
41. h an asterisk For more than one account fill out any additional information Y Return to Administration Please fill out ONLY one application If you already submitted an application with error s please contact the bank All the items marked with an are required Salutation None Y Applicant Full Name Address 1 Address 2 City statejx wy Tin Please enter Account and Loan numbers without leading zeros Please enter only Checking and Savings Account Numbers count Number 1 checking count Number 2 Checking count Number 3 checking count Number 4 checking count Number 5 checking Loans listed below will only appear for funds transfers Loan Number 1 gt gt gt gt gt o fo 8 0 8 VE Loan Number 2 Loan Number 3 Loan Number 4 Loan Number 5 Enter the number without using spaces or dashes Applicant SSN Tax ID Enter phone numbers using only numbers Home Phone Work Phone Cell Phone E Mail Address Your Login ID must be 6 to 20 case sensitive characters Login ID Y p rd must be 6 to 20 S ti haract nd m ontain at least 1 lower letter 1 uppe letter 1 numb Once you have completed the application EEE form click Submit Application If you forget the login ID or the password entered above we a a a ee This information will not show up one of these security questions before we send you a new login
42. in D oen o B Resynchronize Token Resynchronize PIN User Name Lori Green c 00000 Login Administrator Name i c 00000 i Functions i 00000 Lori Green i 4 ABB c 99990 Pa Sam Watterson i C 00000 swatterson lt a Edith Samuels 3 esamuels Confirm Linda Dickens 92000088 Idickens ETE Bryce Bennet bbennet 20000 2 53 YU 3 A EN Save Delete This Lock This Return Add A New Administrator Changes User Administration Without And Return And Return Account Saving Password 90 00 Total Logins 12 Page 41 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The Manage Administrator Menu Security Levels icon allows bank personnel that have Administrator rights to i re change the security level of each icon on the Janage Administrator Menu eg l Security Levels Customer Administration Functions Window When you click on one of the Icons in the list a window opens that allows you to click on your choice of a radio button to the left of the security level indicators A Return to Administration a Return to Administration Click on 3 Security Menu icon to set the Security Level Administration Menu Item Review Online Banking Applications c 29999 29999 20000 Review Online Banking Applications Menu LE NE Cc 29929009 c 00000 Review Pa yroll Manager 99990 c 00000 Applications Es NE Ya View
43. is a new Service that allows the small businessman to do their payroll online via the Internet simplifying the whole administrative payroll process And with the direct deposit feature of this service your bank can grow its user base at the same time Page 69 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ADDENDUM A PAYROLL MANAGER Not only quick and easy you can also prepare payroll in advance and have Payroll Man ager warehouse the payroll until it is time to make the employee credit transfers Once you have established your employee records and payroll information it is kept on file and is available for processing payroll and maintaining accurate records Payroll Manager will generate pay stubs for your employees that will include a current payroll statement of earnings and deductions as well as year to date totals Write NO CHECKS Using the Payroll Manager employers now have a safe secure and convenient way to di rect deposit payroll and eliminate the cost and inconvenience of handling paper checks to meet payroll demands Payroll Manager can be set up to transfer funds needed for these deposits from your General Funds checking account into your Payroll checking account It can also be set up to automatically make deposits for 940 941 and 943 taxes resulting ina debit to your Payroll checking account Through the ETA Electronic Transfer Account sys te
44. itive Pay will no longer be able to access the feature PositivePayEnabled Setting this value to Yes requires customers that do not use a dual factor authentication token to re enter their login id and password in order to perform an online funds transfer A setting of No removes this requirement RequireFundsTransferAu thentication Page 48 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen Continued from previous page Bank Setting Name Meaning Values Determines if customers are required to set a personal Site Key A site key is a personal message that is displayed to the user upon login to ensure them that they have accessed the true Online Banking site and not a Phish ing site a Phishing site is a web site made to look similar to the bank s in order to lure cus tomers into submitting their personal informa tion The ABA routing number of the bank This is primarily used in Commercial Cash Manage 9 digit ABA routing ment as the Originating DFI value for ACH number submissions Yes No How many different security levels can be used to designate user access to administra tion menu items A setting of Yes will display a button to cus tomers that when clicked will give customers the opportunity to view a tutorial video of the Online Banking site ShowHelpVideos Set this to Yes if
45. k Browse to locate and select your ACH file Send a File Required Field a Select and Send Path and File Name ge Approve and Release View Send Status Receive a File Receive Item File W Optional Field Use only if directed by your customer support representative Step 2 Click Send to transmit your file to FedACH After a successful transmission you will be asked to confirm or cancel your file Confirmation completes the select and send process Demand Payment File Send Reset Receive Nonpayment ile Settlement Information LJ Summaries Receive Auto Advice File Information Search for File Processing Summary Batch Information Page 56 Select and Send Welcome to FedACH Services Caci Bevelle 21 000 ACH participants affording them an economical and efficient 111910267 FIRST NATL BANK OF THE MID CITIES s View Send Status way to process payments FedACH Services provide a paperless You are authorized for the following FedACH Services Receive a File consumer accounts at financial institutions Derived Returns and NOCs File Processing Send Receive and Approve All Files Information Services download to FedLine Logout Click the Browse button to locate the file you wish to Continued on next page 71212009 SHARP On Line Banking BANCSYSTEMS Adminis
46. k Up butte 2 subject and type in your message When you are finished co ine if you wish to contact specific users or all u have selected the Broadcast Message option eir Login IDs in the Users Addressed box below Next select an appropriate category enter a bosing the message dick the Send Secure Administrators can also use html in their message if they would like and they can attach files with the same restrictions as users provided it is not an executable file and is a rea sonable size 5mb Message button To view only your unread messages dick here To view all of the messages that you currently have dick herg To view messages you have already sent click here SS cs Your secure message has been successfully sent E Continued on next page Page 37 71212009 SHARP On Line Bankin BANCSYSTEMS Administrator s User Manual eh The Secure Messaging icon allows bank personnel to send and Secure Messaging receive secure messages to and from users 1 Messages When the message arrives in the user s Inbox there will be an indication on the Messages icon that they have mail by showing mail in the mailbox Organize My Stop Payment Online Email Alerts Fersonal Account Password History Bill Pay n In The user clicks on the Messages icon and the Inbox will open showing them the received message When the user clicks on the message a Window will
47. k personnel to download ACH files to the Fed that have been uploaded from EEE customers with Cash Management a Return to Administration a Return to Administration ACH Download To Fedline pr Click any file in the list below to view details about it and download the file for processing To view the in the file clickE Name 34567 2005092212312312 txt 1234567 2005092212312312 txt 1 29 2008 Uploaded Process By Size bytes 1 29 2008 1 30 2008 941 a LI t h S n k Sharp BancSystem DDA Account 123123 Scheduled Date 1 31 2008 Total Credits 1 668 33 Click to view all Archived files Given 111000038 111910267 094101 Expected 111000038 111910267 094101 Entry Addenda Count Entry Hash 0044764104 0044764104 Return to Administration Click the Recover icon to the far right of the file name to Recover the file and return to the ACH Download list ACH Files Available For Recovery File Name Transactions Click to Move Routing Account DDA Credit Anywhere Bank 401 k 111222333 77788899 500 00 DDA Credit Anywhere Bank Cafeter 111222333 77798744 1 250 00 DDA Credit Anywhere Bank Empl Club 111222333 79712311 15 00 DDA Debit Anywhere Bank 111222333 77791111 900 00 i 1234567_2005092212312312 txt 315 2006 2 15 20 PM I 1234567_2005092212312312 txt 4 25 2006 1 46 37 PM F 1234567_2005092212312312 txt 6 4 2006 8 32
48. l Format Cell Insert Delete Format _ N Sort amp Find amp va I Formatting as Table Styles F 7 x i G p 5 Clipboard Font Alignmen t Number f Style Cells Editing A22 TS Se cstore B c D E SV VE VO VE 85 yesenia 66 140 56 189 Failure Carlosderick2 12 1 2007 11 10 28 AM E rti t E fil 86 yesenia 66 140 56 189 Failure CARLOSDERICK2 12 1 2007 11 11 22 AM XPO ING O an xce e 71 123 233 191 Success 12 1 2007 11 11 57 AM 66 140 56 189 ai 00 22 22 AM will open a Spreadsheet with Associated Data Page 63 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The Manage Online Customer Application Settings icon allows bank personnel to customize how each of the Applications will M appear on the screen Review Online Application Settings Click on Application in the list below to retreive its current settings Once an Application s Settings have been adjusted click Save to save changes or cancel to exit without saving Online Application Name Depot Review Online Application Settings E 9 Review Online Application Settings Click on a Application in the list below to retreive its current settings on BER D Click on Application in the list below to retreive its current settings Once an Application s Settings have been adjusted dick Save to save changes 7 or cancel to exit without saving Once an Application s Settings have been adjus
49. m monies can be transferred from one account to another thus eliminating making a run to the bank to transfer money for payroll expenditures Page 70 7 2 2009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ADDENDUM A PAYROLL MANAGER Employers are turning increasingly to electronic payroll cards as a cost effective way to re duce the burden of writing and processing checks Payroll cards can eliminate the need to stand in line and pay high fees at a check cashing store Instead of receiving a paper pay check the employee s pay is placed into an account at the bank and its access is tied to the payroll card Using a PIN number payroll cardholders can withdraw funds at any ATM and make purchases at local retail locations where a PIN number can be entered at POS point of sale terminals oo Calculates ALL Deductions Payroll Manager has made handling employee deductions more efficient and less mind boggling We can help you with dependent health care deductions cafeteria plans 401 k and other retirement plans For example using our Retirement Plan Report Payroll Man ager can help you calculate the amount of funds you need to transfer to a 401 k or retire ment plan as a submittal report to your retirement plan administrator or to reconcile re ports received from your plan administrator The report prints employee contributions and calculates company contributions making the proc
50. marked PDF require the use of the Adobe Acrobat Reader 4 05 or higher www adobe com 2008 Federal Reserve Banks FedLine Home Microsoft Internet Explorer provided by First National Bank Mid Cities Logout Click on the FedLine ACH tab ye roser sell rose 00 EE EE 06 02 PM EST Welcome to FedLine Home Your last login was 03 04 2008 09 57 PM EST You have logged in to FedLine FedLine Home is the i starting point for Federal Reserve Financial Services New to FedLine ps Learning Center Use the tabs above to access the services available to for information to help Notifications bed you Return to this page via the FedLine Home link to you get the most out of access other services and receive new service FedLine notifications View Announcements Announcements rademarks and service marks on this site may be owned by the Federal Reserve Banks or other entities A complete list of marks owned the Federal Reserve Banks is available at www frbservices org Pages on this site marked PDF require the use of the Adobe Acrobat Reader 4 05 or higher www adobe com 2008 Federal Reserve Banks Continued on next page Page 55 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual ACH Download To Fedline cont d ACH Download To Fedline 3 FedLine Home Microsoft Internet Explorer provided by First National Bank Mid Cities
51. minutes The number of failed attempts before LOCKING and number of lockouts before BANNING can be changed in Admin Bank Settings Manage DO NOT BLOCK List BA D LOGINS amp REMOTE HOST IP S Banned Accounts will NOT UNLOCK automatically Banned Login IP Banned Date and Time Show Attempts Unban Locked Date and Time 1 25 2008 12 11 55 PM 1 25 2008 11 23 34 AM 1 25 2008 11 09 06 AM 1 25 2008 10 28 22 AM 1 24 2008 10 25 01 PM 5 LOCKED IP Addresses Locked Loain IP Show Attempts 0 LOCKED LoginIDs If you click the Locked Login IP you will see window with all of the associated data EventID Net Whois Engine Send your feedback am PHOIS_ARIN NET WWW Whois Server Location Country United States US Region TX City Bedford Postal code ISP AT amp T WorldNet Services Organization Lookup 111 2 333 4 through AT amp T WorldNet Services ATT NET 12 0 0 0 1 AT amp T Worldnet Services ATTSVC 12 75 0 0 NET 12 75 0 0 1 ARIN WHOIS database last updated 2008 01 24 19 10 Enter for additional hints on searching ARIN s WHOIS database 71212009 SHARP On Line Bankin BANC SYSTEMS a Administrator s User Manual 2 The Sign Up Customer For Online Banking icon allows bank personnel to sign a customer up for Sy EO Online Banking instead of the customer doing it themselves Complete ONLY ONE application per customer making sure to fill out all items marked wit
52. minutes The amount of time in seconds before Online Banking automatically logs off customers due to inactivity Activity is basically defined as clicking any link or icon within Online Banking AutoLogoffInSeconds If the bank offers Deposit Manager Remote Any time value be Deposit to its customers this is the latest tween 3 00PM and time of day that deposits are allowed to be 8 45PM in 15 minute included in the current day s business increments BankProcessingTime Default Forest BankTheme Changes the display color and Icon library for Plastic the Online Banking Customer site EraefoRn Aqua L Page 45 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen Continued from previous pagd Bank Setting Name Meaning Values Informs the Online Banking application which version of Ipay the bank has contracted Bill Pay allows only 1 account per customer to be used as the BillPay account BillPayPlus al lows any of the customer s DDA accounts to BillPayClassic be used Changing this setting DOES NOT BillPayPlus alter what has been contracted with IPay It is only used as a configuration setting so Online Banking knows which version is sup ported for this bank Determines if the bank offers the use of Com mercial Cash Management features to its cus tomers When set to No customers can not CashManagementEnabled re
53. mmercial Cash Management Access to Positive Pay e Access to Deposit Manager Access to one or more high balance account An account is considered High Balance if the balance is above the HighRiskBalance bank setting A risk level is calculated for each login based on the number of criteria that are met Click any row to see more details for that login This column indicates whether or not the person or HET customer has a token Edith Samuels 111369850 esamuels assigned to them Bryce Bennet 990852634 bbennet These columns show you exactly what risk level each person or customer is considered Page 61 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual The Administrator Reports icon allows bank personnel to Administrator Reports Administrator Activity Log Once you click on the drop down list choose the Administrator you wish to view activities for ba Return to Administrator Reports Administr tor Activity Report i Select an Administrator from the list below to view sessions and activities performed by that administrator av Report Se ection D Print All Logs Print Selected For This Admin Log Select an Administrator Lori Green i Manage Administrator Menu Security Levels Manage Administrator Menu Security Levels Manage Administrator Menu Security Levels Manage Bank Settings View Site Logs View Site Logs Export list of Online
54. n Internet Banking Environ ment How does the token lead to enhanced security The token will be used when signing into online banking Each token will have an Electronic Serial Number ESN on the back which is assigned to your account through Online Bank ing When signing into online banking you will be asked to provide a Token Pass word this will be the automatically generated security number shown on the to ken This number will change every 30 seconds providing you with definitive se curity This will also eliminate the opportunity for unauthorized users to access your account information An assigned ESN and an administratively gener ated 4096 bit shared secret ensure that each key is unique Page 74 7 2 2009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ej No Page 75 7 2 2009 SHARP BANCSYSTEMS On Line Banking Administration User Manual Bedford Texas All Rights Reserved Version 1 0 This material is the exclusive confidential property of Sharp BancSystems Inc All rights are reserved by Sharp BancSystems Inc Reproduction of this documentation is strictly prohibited
55. ne Banking users first determine if you wish to contact specific users or all registered users If you wish to contact all users make sure you have selected the Broadcast Message option below If you only wish to contact specific users then enter their Login IDs in the Users Addressed box below or look up the desired Login IDs by clicking the Look Up button Next select an appropriate category enter a subject and type in your message When you are finished composing the message click the Send Secure Message button Login ID Butch Cassidy To view only your unread messages dick here Date 2 9 2009 3 43 59 PM To view all of the messages that you currently have dick here To view messages you have already sent click here Subject Mortgage Question Category Other Normal Addressed to one or many specific users by Login ID C Broadcast Addressed to all registered users Message Hello am wanting to inquire about another mortgage Please let me know when can visit Sent 29 09 Addressed Butch Cassidy rs 3 Category Other v Subject Mortgage Question On 2 9 2009 3 43 59 PM Butch Cassidy wrote Hello I am wanting to inquire about another mortgage Please let me__ know when I can visit with you Sent 2 9 09 The Administrator can respond to a user s message delete a message or com pose one from this screen When the Administrator clicks any of the messages in the list the messag
56. ny User Login ID harico Email Address Besthair anyisp com Address 1 P O BOX 1010 Address 2 City Ourtown State x v Zip 77777 Home Phone 0001112222 817 555 5555 Work Phone Cell Phone Allow Cash Management no Allow Positive Pay Default Approve Reverse Positi Pay Default Reject Positive Pay Allow Deposit Manager Please Note Changes to Login ID will be unsuccessful Log A 1234467 123789 789456123 The Hair Compan View Q SAV 1234567 123789 789456123 The Hair Company Q tt unt or Loan number below and click the appropriate Add or Find button Account Checking Add View Add View Edit The Customer s Custom List Of Additional Logins New Login Full Name New Login ID V All logins use the same BillPay 71212009 SHARP BANC SYSTEMS On Line Banking Administrator s User Manual PY The Monitor Customer Logins icon allows bank personnel to Monitor Customer Logins 5 Login TP Locks 1 Login IP Ban monitor and manage any BANNED or LOCKED logins Edit User s Online Banking Information User Name Kenneth B Good Co Inc User Login ID kbgood Email Address kbgood anyisp com Address 1 9000 My Street Address 2 Suite 9000 City My Town State Tx Zip 77777 Home Phone 0001112222 111 225
57. oes the customer make funds transfers 2 Does the amount seem excessive for the customer 3 Does the customer transfer funds into this account Return to Administration To view funds for a specific time click the appropriate time period Please mark each temas Reviewed after you have done the following Select a period to view Transfers e After you have verified any aae vith the Customer Today sFunds Transfers Doesthe Customer make Fu nsfer 7 DaysFunds Transfer Doesthisamou a ne thi sA stomer ee ern Does the Customer transfer funds into this Account Last30 Days Funds Transfers After you have manually submitted a Mar en ee C Last60 DaysFunds Transfers Show a Memo Post Debit for the Sour hs C Show a Memo Post Credit forthe Destina Account Last 90 Days Funds Transfers C AllFunds Transfers ThisReview process are notaffectthe actualfundstransfer The actualfundstransfer willgo through regardless of this review process Thisreview process sexi ists only asa monitoring toolto help account representatives view fundstra de rack memo post markups fo those funds transfers Fundst tedhere could en ee due to account in acti vty or ike able fu nds dur Sally Strong 222222222 poof 1 24 2008 10 02 AM Sally Strong 111111111 SAV Sandy L Patty 777888888 Mn 1 24 2008 9 19 AM DDA Jim Sanders 111234567 DDA Mark Black 24 2008 Te Bobby Morris 123123123 DDA 1 29
58. on Approve Edit or Delete an Application MANNY S Money Company Name 123 Easy Street Mailing Address City State Zip Anywhere ma 02116 Telephone Number 8177778888 When you are finished Employer ID Number reviewing or editing be sure to Mrs click the appropriate icon at Email address mmoney anyiSP net the bottom of the wind OW Submitted Date 3 6 2007 3 09 25 PM Approved Date D 3 x WA Save Changes Approve This Delete This Application Return And Return To Application And Return And Return To List To List List To List Page 21 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The View Online Banking As A Customer Views It icon allows bank personnel to assist On Line customers ue nas S by viewing exactly what the customer sees Customer Views It Se list of Users by Full Name Tax SSN Login ID Accounts and Loans Y Filter On Filter Off e 123 would return all matching records like 456123789 123456789 and 789456123 e sha would return all matching records like Shawn Mills Total Shape and Mishap Records Select a User from thelist below From this window you Full Name Login ID Tax ID SSN Sandy Patty spatty 444885555 v have access to many convenient features Organize My Stopa
59. open below with the body of the message At this time they can delete reply or close to save the message To read a message dick on it s subject A message that has been read To delete a message place a check in the checkbox on the E left side of the row for the message you wish to delete and An unread message then dick the Delete Selected Messages button To view only your unread messages click here 2 A message that has been replied to To view messages you have already sent dick here message with attachments Date amp Time RE Mortgage Question Message I am available Thursday 1 30 pm Call 817 555 1111 to schedule your appointment Thanks you for your business On 2 10 2009 2 22 42 PM Butch Cassidy wrote Hello I am wanting to inquire about another mortgage Please let me know when I can visit with you Page 38 71212009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual GE pe 9 lt gt Kon 0 er AS lt s lt g gt Page 39 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual In this section you are able to access and manage the setting for the Bank s website including Security Settings and Online Banking Management Settings In this part of the Administrator s User Manual we will look at each icon within the Bank Administration Functions Manage Site Administrators Manage Administrator Menu 12 T
60. otal Administrator Logins Security Levels Monitor Administrator Logins 0 Locked Accounts 0 Locked Remote Hosts FI Export List of Internet Banking Administrator Reports Users and Emails Manage Online Customer Application Settings Page 40 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The Manage Site Administrators icon allows bank personnel to manage the bank employees that have eve en access to the Administrative Website When you click on the name in the Administrator Name column you see the associated data Return to Administration Click on an Administrator to change their Login ID or Password or dick on Token related function to manage the Administrator s Token access Once the associated data window is open you can edit any of the fields and The number one reason that logging in with Token will fail is because the Token is out of synchronization with the server The first step when trouble shooting a failed Token login is to resynchronize the Token with the server ch a n g e th e secu rity level Login Active 9 Login Locked gt Admin Active Hi Admin Inactive P Token Working 4 Token Locked Q Token Missing Actions That Can Be Peformed On An Administrator Or A Token Return to Administration 2 Assign Token a Unassign Token 2 Activate Admin activate Admin Edit Administrator Login 2 Unlock Token Lock Token B Set Token As Lg 2 Set Token As Found Log
61. ows you to Jump up to three GE 3 months previous at a time 1 311 00 up to 2 years 2 580 60 5 674 58 14 024 04 Windows Internet Explorer x AN This feature is for customer use only Prev 3 Months Prev 2 Months Prev Month Next Month Current Month Print po old CTRL and click Hold CTRLand click The customer is the only one that can access the bottom two buttons You will see the above window if you click either of them Page 22 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual The View Online Banking As A Customer Views It icon allows bank personnel to assist On Line customers nas Aci by viewing exactly what the customer sees Customer Views It SBA k 2 ep 3 eef ja Fe This is a sample of the first page of the statement when Anywhere Bank you export the information to Your Town TX 17777 an Adobe PDF file Phone 777 555 1234 Fax 777 555 1122 bobo 20 www anywherebank com Sandy Patty 123 Easy Street Fort Worth TX 76133 Checking Account Summary Account Number 1112223 Balance on 11 30 2007 20 485 50 Account Name Sandy Patty Deposits 6 23 675 98 Checks Paid 14 23 429 69 Other Withdrawals 1 1 333 00 Balance on 12 31 2007 19 398 79 Checks Paid Number Date Amount Number Date Amount Number Date Amount 1234 12 04 2 922 54 1234 12 07 2 670 18 1234 12 12 1
62. quest access to Commercial Cash Manage ment and customers whom have been flagged as Allow Cash Management will no longer be able to access the feature This is the email address that is displayed on all Online Banking webpages that advise cus tomers to contact the bank via email It is customerser also used as the From field on all auto vice banksite com generated emails i e Auto Alerts Positive Pay exceptions etc CustomerServiceEmail Page 46 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen Continued from previous page Bank Setting Name Meaning ELUTE Determines if the bank offers Deposit Man ager Remote Deposit to its customers When set to No customers can not request Deposit Manager and customers whom have been flagged as Allow Remote Deposit will no longer be able to access the feature The dollar amount that is the threshold for an account balance to be considered High Infor mational Risk Customer logins with access to a High Risk Balance account Commercial Any dollar amount Cash Management Positive Pay or Deposit default setting Manager are reported in the Online Banking 100 000 Administration site under the menu item Administrator Reports gt High Risk Cus DepositManagerEnabled Determines the default value of the Allow Funds Transfers To option each time a loan is enabled for cu
63. robust secure customers are work home and benefits to make it a benefits while greatly base while retaining the ATM and debit card or on vacation access to powerful yet cost effective reducing the banks cost in customers you already have processing services with their accounts is never more system to implement and the backoffice continuous updating of than a telephone call away balance information use 100 SHARP OO BE BANCSYSTEMS REGISTER SIGNIN Home AboutUsr Productsy Services ContactUs Training Support Friday February 22 2008 User Log In User Name Manny Money Password Forgot Password Sharp BancSystems Inc Terms Of Use Privacy Statement Continued on next page Page 8 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual gt Continued from previous page SHARP E Search BANCSYSTEMS Leah Hinds Logout Home About Us Products Services ContactUs Training Support SBS internal ge Rs 4 Tech Support ge gt Software Change Requests Purchase Orders ha Downloads Friday February 22 2008 Documentation Due Diligence Support Reports Go Directly to Product Welcome s Support Support amp Maintenance Policy Choose a product u The Sharp Banc ile To el gi Center provide elf s nnort ion echnical documentation ala Since 1987 our banking other valuable inf prev
64. s A Applications Applications Customer Views It 0 Awaiting Approval 1 Awaiting Approval Monitor Customer Funds Monitor Customer View Requests Manage Customer Accounts Transfers 1 Awaiting Review 1855 Total Customer Logins 01 Awaiting Review 27 Email Addresses Missing amp p Monitor Customer Logins Sign Up Customer For Online Sign Up Customer For Payroll 46 Login IP Locks Banking Manager 32 Monitor Stop Payments Manage Token Users Monitor Customer Wire Requests Review Online Customer Secure Messaging Applications 4 Messages 0 Awaiting Review To read message click on it s subject To delete message place a check in the checkbox on the left side of the row for the message you wish to delete and then click the Delete Selected Messages button To view only your unread messages dick here To view messages you have already sent dick here To delete all previously read messages older than a certain amount of time click here Administrators will have an Inbox with a Show se Act Adra listing of how many messages they have 1 20 2009 1 33 19 PM Protection 1 20 2009 1 34 42 PM account question Account Question 2 6 2009 11 43 46 AM deactivated card Account Question mboyd 2 9 2009 3 43 59 PM Mortgage Question Other bcassidy Delete Selecied Messages gt 4 Total Messages A bs hs be be gt h Page 35 71212009 SHARP On Line Banking BANCSYSTEMS Administr
65. s Articles a Return to Administratiu Sharp BancSystems News In this section you will find news and information artides on Sharp BancSystems features and product updates Click on the desired artide below to view it in detail List of Available News Items amp Announcements Added 3 6 2009 4 20 19PM Additional IP Information Added 3 4 2009 4 54 20 PM Set Inactive Accounts Dormant Added 3 4 2009 4 54 20 PM Require Users to Change Passwords Added 1 23 2009 Additional IP Information Added 12 10 2008 Account Details Added 12 10 2008 Account Information Added 12 10 2008 Secure Messagi ing Added 12 10 2008 Check Register Added 11 11 2008 Changes To ACH Uploads Added 11 8 2008 Password Policy for Administrato Added 11 8 2008 Admin Site IP Address Restrictions Added 2 19 2008 Customers can now assign custom nam Added 2 10 2008 _ Email Alerts for Statements Added 12 15 2007 Secondary Authentication for Funds TransferX Added 10 15 2007 ie PPD CCD option added for ACH within Commerct Added 3 31 2006 New Monitor Administrator Logins Functionality Added 3 31 2006 New Ability To Restrict Funds Transfers By Login AccQun Added 3 31 2006 New Manage Bank Settings Functionality Added 3 31 2006 Export List of Internet Banking Users and Emails Menu Item Added This window is an example of what you will see when you click on any of the News i
66. stomer access LoanFunds Transfers ToDe faultValue The number of failed login attempts that causes an Online Banking user to be locked out for a duration of at least 30 minutes Any number between 1 and 10 NumberOfFailedAttemptsBe foreLockout If a user gets locked out of Online Banking this many times within a 24 hour period the Any number between user becomes banned A banned login can 1 and 10 only be reactivated by an administrator NumberOfLockoutsBeforeBan Page 47 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual Line Item Definitions for Manage Bank Settings Screen Continued from previous page Bank Setting Name Meaning WELLE The number of security questions that the user must correctly answer in order to access Online Banking after a prolonged period of no access Security questions are asked when the Online Banking system determines that the user has not logged in from their current network within the last 30 days At least 1 no more than the setting for NumberOfRequiredS ecurityQuestions NumberOfRandomSecurity Questions NumberOfRequiredSecurity The number of security questions that the Questions user must have stored in Online Banking Maximum of 10 Determines if the bank offers the use of Posi tive Pay features to its customers When set to No customers can not request access to Positive Pay and customers whom have been flagged as Allow Pos
67. ted dick Save to save changes or cancel to exit without saving Online Application Name Online Application Name The Application Form Consumer Loan App ha ie Following Settings The Ap lication Form Deposit App has the Following Settings 12 Mo 18 Months 24 Months 36 Months Once an Application s Settings have been adjusted click to Change Once an Application s Settings have been adjusted click Save to save changes or cancel to exit without saving or cancel to exit without saving The Application Form Equity has the Following Settings The Application Form Mortgage has the Following Settings sam yourbank com 5 Loan Type 1 Options Click here to view this application form Click here to view this application form Page 64 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Manage Online Customer Application Settings cont d Manage Online Customer Application Settings Va Return to Administration Review Online Application Settings Click on Application in the list below to retreive its current settings Once an Application s Settings have been adjusted dick Save to save changes or cancel to exit without saving The Consumer Loan App area allows you to customize the Repayment Length and Protection Plan fields and whether or not to show the a Protection Plan Life Insurance Protection Plan Options Disability Return to Administr
68. tempts click the Remove Filter link on the top right of the Login Attempts Log List of LOCKED Logins IPs Locks can be placed on Login IDs IP Addresses or both In Manage Bank Settings there is a setting named NumberOfFailedAttemptsBeforeLockout The default value for this setting is 3 Using this default setting after 3 failed attempts to use an existing LoginID that LoginID becomes locked for a period of atleast 30 minutes The IP Address that attempted the 3rd failure is also locked at the same time though it is not displayed in the Locked list because it will also unlock at the same time the LoginID unlocks If 3 failed attempts come from the same IP Address within any 30 minute span and the 3rd login attempt is for a non existing LoginID the IP Address alone becomes locked IP Addresses will NEVER automatically unlock and should only be unlocked by an administrator after viewing the list of attempts from that address and determining that the lock was caused by a valid user using the incorrect LoginID Include the check for Include Valid Logins to see the successful logins for that LoginID or IP Address as well Page 16 71212009 SHARP On Line Banking Z BANC SYSTEMS Administrator s User Manual Notes Page 17 71212009 SHARP On Line Banking Z__BANCSYSTEMS Administrator s User Manual GE pe 9 lt gt Kon 0 er AS lt s lt g gt Page 18 712120
69. tems ta Return to Administration Sharp BancSystems News amp Annoucements Added 12 10 2008 Account Information Summary Account information induding sub accounts and settings have been moved from Personal to News Information to Account Information Account Information is the new name for the page that was called Account Names it now has all of the other account settings in addition to the account names and order The layout and functionality of these settings remains the same Page 15 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual In Sharp BancSystems Online Help you will find various topics and examples of the different online Banking applications u Just click on any of the topics in the list and you will see a detailed Online Help window with information about that topic A Return to Administration Easy To Follow Step By Step Instructions Sharp BancSystems Online Help In this section you willfind various topics and examples for the Sharp BancSystems Administration Online Banking suite of applications Click on the desired topic below to access the help pages for that topic Monitor Customer Wire Requests Administering Wire Transfer Requests The information is very detailed and will aid you View ATM Reports l eng This section discussesthe
70. ters has been reviewed and approved 2 and may be up to Enter Your Email Address twelve 12 Re enter Your Email Address characters in length X Submit Cancel Without Application Submitting Once you have completed the application form click Submit Application Likewise if you want to cancel the process click the Cancel Without Submitting Page 30 71212009 SHARP On Line Banking Z BANC SYSTEMS Administrator s User Manual Notes Page 31 71212009 SHARP On Line Banking BANC SYSTEMS Administrator s User Manual STOP The Monitor Stop Payments area exists only as a monitoring tool to view Check and ACH Stop Payments Monitor Stop Payments which were initiated 1 Request Require Attn Q Bank Personnel should pay special attention to items in bold red as they require additional information for stopping payment on an ACH item TO view Stop Payments for a specific time click the appropriate time period A Return to Administration Monitor Stop Payment Requ ts Items that are in bold red text require the customer to visit the bank in re ska Stop person to complete and sign the necessary affidavits required for the stop Gr payment request Today s Stop Payments Last 7 Days Stop Payments When the customer visits the bank and completes the affidavits uncheck the box under Forms
71. trator s User Manual ACH Download To Fedline contd ACH Download To Fedline FedLine Home Micrasoft Internet Explorer provided by First National Bank Mid Cities Choose file xl Lookin ee My Recent Documents 7 D My 008020112152070 ach 2538305 My Documents 0080201 12172070 ach My Fiecent 9 My Computer 008020614181270 ach ot 3 3 Floppy A 008020614220370 ach lt Local Disk C 008030314325870 ach 051029 1802 D 008030314341270 ach Desktop Se Apps on WinServer Fi 008030314351270 ach S Docs on Fnbmenas G Ka Se CaciBeVelle on Fribmenas Home H SS d on Image Server Imageserver Z My cuments B Data 008030314370570 ach 00801 1415050370 ach 1007 121717031570 ach 007 122817462470 ach Once you click the Browse button you RSS ah 008022916553370 ach can locate your file M 2 5 e My Briefcase My res File name v es D Fies of type AN Fies 7 z Cancel dl transmission you will be asked to confirm or cancel your file Confirmation File Settlement Information Summaries Receive Auto Advice File Information Search for File Processing Summary Batch Information 3 FedLine Home Microsoft Internet Explorer provided by First National Bank Mid Cities File Edit View Favorites Tools Help Qa De
72. u CCC 16 BE ME MS CCC IE BE ME MS gape vi IN BE ME MB EPAM l iM BEE ME HE Ea BE ME HE di IE mE m BE mE BE Brom mE IN BE Mi BE CT Im BEN i I ij I og amp Internet 100 Page 58 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The View Site Logs icon allows bank personnel to view any of the Website Logs which track statistical information The Navigation Pane on the left ll lt 2 allows you to view the data in S O _ 0 View Site Logs gt Report f r First National Bank of the Mid Cities Bedford Texas Microsoft Internet Explorer provided by Sharp BancSystems I many different formats f gt GY eh Page Tools amp Report for First National Bank of the Mid Cities Bedfo By Hour of Day Contents Activity by Hour of Day General Statistics Q Activity Statistics Lj Daily D By Hour of Day 3 By Day of Week D By Month H 2 Access Statistics Visitors 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Hour Activity by Hour of Day Bandwidth KB There is much more data to this screen If you scroll up or down on your screen you will see all associated data This is just another example of another type or data you can view from this section Page 59 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Export List of Internet
73. ur the top of the Request Wire Transfer page collected account bal ance must exceed the requested wire amount The fee amount that is charged to Commer cial Cash Management customers for submit ted a Wire Transfer Request online This fee is not automatically assessed It must be posted to the account by the bank administra tor that processes the request WireTransferFeeAmount Any dollar amount Page 50 71212009 SHARP On Line Banking L BANCSYSTEMS Administrator s User Manual Notes Page 51 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual The Monitor Administrator Logins icon allows bank Monitor Administrator Logins personnel to view Invalid and or Locked Administrative Logins 01 Locked Accounts 01 Locked Remote Hosts To view the Invalid Locked Admin Logins for a specific time click the appropriate time period Return to Administration Monitor Invalid Admin Login Attempts And Locked Admin Accounts The following list contains all invalid admin login attempts for Select a period the selected period Today s Invalid Logins To unlock an admin account manually instead of waiting 30 minutes use the Edit Site Administrators page locate and click on the admin Last 7 Days Invalid Logins and click the Unlock button Last 30 Days Invalid Logins A Result of Password Incorrect
74. yee must have a token and login using their token before having access to manage other token users a Return to Administration amp Click on a User s management icons to makes changes to the User or their Token Token User And Token Status Icons D User Is Activated H User is Deactivated i P Token Working 9 Token Lost Actions That Can Be Performed On A Token User Or A Token B Delete User R Activate User j A Deactivate User amp Unlock Token Lock Token amp Set Token As Lost R Set Token As Found i B Resynchronize Token 49 Token Locked The legends allow you quick reference to all of your choices when managing token users Resynchronize PIN List Of All Users And Their Assigned Tokens User User Name Status Login ID F Darn Good Doggie Daycare dgdd Second Chance Auto Number gt 12345678 Q 123123123 P 123789789 g 123383123 gt 123111111 SecondChance Ben s Best Sand Blasting bensbestblasting Annie s Attic AtticAntiques First Baptist Church Fbc mannymoney ANNE amp amp amp amp amp Page 33 71212009 SHARP On Line Banking BANCSYSTEMS Administrator s User Manual ur The Monitor Customer Wire Requests icon allows if Al bank personnel to view and print Monitor Customer Wire Requests Wire Request Forms from this window This area is only for customers that have Cash Management and or Wire Trans

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