IQ333 - Interquartz
Contents
1. 15 NPACKNG EA 15 GENERAL SETTING UP rc eae ate 15 LOCATON 15 WALL MOUNTING 25 52 15 EE R 15 LINE CONNECTION tnt RE 18 TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION 18 MESSAGE WAITING LIGHT COMPATIBILITY 18 HEADSET MIC ADJUST CONTROL 18 cen 19 8 GENERAL CARE AND MAINTENANCE 21 s 568 e 21 FAILURE OPERATE AND SERVICE DIFFICULTIES 21 9 5 5 22 10 WARRANTY 3 6 2000 0 2 lt lt 22 11 5 23 1 FEATURES Tone dialing Handsfree speakerphone Built in headset socket to suit a wide range of headset types 10 one touch memory keys non volatile memories Adjustable Headset Handset Handsfree hearing level with electronic buttons volume Mute Key and indicator for privacy on both Handset Handsfree and Headset mic Super bright LED ringer lamp allows visual ringing indication Headset Microphone level adjustm2. GEMINI SERIES TELEPHONE MODEL 10333 OPERATING INSTRUCTIONS INTERQUARTZ 1 2 3 CONTENTS GENERAL CONTROLS AND INDICATORS 4 MULTIFUNCTIONAL INDICATOR 54 26 5 RINGER VOLUME 6 ALPHA NUMERIC KEYPAD 6 CRADLE SWITCH tre Reem Te en 6 ELECTRONIC VOLUME 6 7 HANDSFREE HEADSET KEY AND INDICATOR WITH 7 MUTE KEY AND INDICATOR ice cients cae 7 BASIC OPERATION 7 REDIAL PPAUSE KEV t a a E 7 HEARING AIDCOMPATIBILITY 8 HANDSFREE OPERATION 9 HANDSFREE MICROPHONE 3 luis coos 9 USING THE HANDSFREE HEADSET 2 9 CHANGING FROM HANDSFREE TO HANDSET DURING A CALL 124 9 CHANGING FROM HANDSET TO HANDSFREE DURING A CALL sssssssssssscccceceeseese
3. letters CRADLE SWITCH Located in the handset cradle this plastic lever is depressed by the handset when placed in the cradle to cut off the line Note Depressing this cradle lever too briefly when intending to terminate a call may result in an accidental hookflash that will inadvertently place the call on hold This is known as phantom calls because the held call will probably ring again at your extension within a few minutes the other party will have hung up so it will seem as if you were called by a phantom hence the name phantom calls If you experience this problem when terminating your call please depress the cradle lever a little longer before making receiving your next call i e it is not a system or telephone fault ELECTRONIC VOLUME CONTROL Used to adjust 4 steps the volume of the HANDSET HEADSET or HANDSFREE hearing level Press vol or vol to adjust the volume Adjusting this control does not affect your outgoing voice level RECALL KEY For use with host telephone systems to invoke special network facilities such as call hold or call transfer available in your system HANDSFREE HEADSET KEY AND INDICATOR with auto dection When the HANDSFREE HEADSET KEY is pressed a red indicator will glow to indicate that the HANDSFREE mode or HEADSET mode is activated MUTE KEY AND INDICATOR When pressed it cuts off transmission from the handset handsfree and headset microphones to allow user privacy The red lig
4. 2 Quickly press the HANDSFREE HEADSET key and the indicator will illuminate 3 The trainee may continue the conversation with the supervisor only listening to the call Supervisor Mode Allows a supervisor to take over a call between a trainee and another party 1 During a call the supervisor may lift the HANDSET to continue a normal conversation with the other party while the trainee listens to its progress through the HEADSET 2 To return the call to the trainee press the HANDSFREE HEADSET key and replace the HANDSET in the cradle SILENT RINGING FEATURE Designed for Call Centers or any application where call related noise is to be kept to a minimum this feature allows incoming calls to ring silently the operator is aware of the incoming call but the telephone does not add to the room noise To use the telephone in Silent Ringing mode 1 Set the RINGER VOLUME SWITCH to the OFF position signified by the square symbol without a bell symbol inside it 2 Put your headset on and wait for the next incoming call 3 When a call arrives the MULTIFUNCTIONAL INDICATOR will flash and the operator will hear the ringing tone at a low level in the headset 4 Press the HANDSFREE HEADSET key to answer the call VOLUME CONTROL ELECTRONIC To adjust the volume at sound in the headset earpiece press the up and down volume buttons located in the middle of the memory card 12 5 ADVANCED NETWORK OPERATION Where this telephone
5. ARING AID COMPATIBILITY Provided as a standard feature for users with a T switch type hearing aid 3 HANDSFREE OPERATION HANDSFREE MICROPHONE Located at the front of the phone Figure 1 its function is to reproduce your voice as you speak to the other party while your telephone is in HANDSFREE mode Positioning of the telephone and therefore the MICROPHONE is important to ensure the best reproduction of your voice USING THE HANDSFREE HEADSET KEY To commence a HANDSFREE call press the HANDSFREE KEY the telephone will activate the line the SPEAKER and the HANDSFREE MICROPHONE and the INDICATOR will switch on to provide confirmation Dialing and speech can then commence Pressing the key again will terminate the call Incoming calls using HANDSFREE 1 Telephone rings 2 Press HANDSFREE HEADSET KEY 3 Commence your HANDSFREE conversation Changing from HANDSFREE to HANDSET during a call Lift the HANDSET and resume your conversation the HANDSFREE function will switch off automatically Changing from HANDSET to HANDSFREE during a call 1 Press HANDSFREE HEADSET KEY 2 Replace HANDSET 3 Resume your conversation using the handsfree function Outgoing calls using HANDSFREE manual or memory dialing 1 Press HANDSFREE HEADSET KEY 2 Dial required number on ALPHA NUMERIC KEYPAD or press desired MEMORY Key 3 Speak as required HINTS FOR HANDSFREE OPERATION As acourtesy tell the other party that you are using
6. In addition the MULTIFUNCTIONAL INDICATOR will illuminate during the call BASIC OPERATION To make or receive an outgoing call using the headset e Press the HANDSFREE HEADSET Key Dial tone will be heard in the headset If you are making an outgoing call dial the required number on the keypad e Lifting the handset during headset mode will revert to handset mode operation To revert back to headset mode operation during handset mode press the HANDSFREE HEADSET Key hang up press the HANDSFREE HEADSET key or replace the handset HEADSET HANDSET HANDSFREE MODES Acall can be switched between Headset Handsfree and Handset modes by pressing the HEADSET HANDSFREE key or by lifting the handset The HEADSET HANDSFREE key has auto detection function When the headset is connected the Handsfree function is disabled to allow the HEADSET HANDSFREE key to work in Headset mode Unplug the headset to revert to Handsfree mode even during a call TRAINEE SUPERVISOR MODE Allows for the HANDSET and a HEADSET to be used in tandem This will enable a supervisor to monitor a trainee s progress during a call or take over a call The following procedures assume that the trainee is wearing the HEADSET and a call is in progress 11 Training Mode Allows a supervisor to monitor a trainee during a call 1 During a trainee s call the supervisor may lift the HANDSET HANDSFREE HEADSET indicator will turn off
7. LS BREAK OFF LUGS IQ 90 IQTEL 80 IQ 150 IQTEL 300 IQ 250 IQTEL 500 IQ 260 IQTEL E1 IQ 360 IQTEL E2 D IQ 350 IQTEL IQ 450 IQTEL ET IQ 550 STUDIO 20 IQ E2 GEMINI 1Q33X SERIES IQ IQTEL 25 A and IQ 300 9853 XT 9835 MKII A ONLY 9836 9837 FIGURE 3 17 LINE CONNECTION This telephone is supplied with a RJ45 Plug as the wall plug with the centre pair being reserved for speech and signaling Other types of plugs and cords are available on request TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION MESSAGE WAITING LIGHT COMPATIBILITY Located in the Multifunctional Indicator Light the Message Waiting Light can be optionally configured at time of order to be compatible with most host telephone systems on the Australian market The standard factory fitted message waiting light is a neon style circuit suitable for minimum 80V DC signaling and is compatible with NEC FUJITSU ALCATEL later HYBREX and NORTEL PABX systems The Message Waiting Light switch is located on the telephone s underside which enables or disables the light and is factory set in the ON position If this telephone is configured to message waiting mode please note that it is only for PABX systems contact your vendor for clarification If so it may not be connected to any other telephone system or network without the authority of the Australian Telecommunications Authority For direct line use please disable the message waiting feature us
8. Plantronics Vista Cords and other Headsets wired in the same configuration also known as reversed wiring mode Position P suits Plantronics P cords and other Headsets wired in the same configuration also known as normal wiring mode Please see Table 1 as a guide to the correct settings for most popular headsets HEADSET MICADJUST CONTROL LINE HEADSET SOCKET SOCKET RINGER HI LOW OFF WALL MOUNT SWITCH HOLE L HANDSET SOCKET MESSAGE WAITING amp HEADSET POLARITY SWITCHES FIGURE 4 19 Headset Mic Headset Headset Model Adjustment Polarity Control Switch ACS Orator ACS stratos Addcom Elite Addcom Contour BTC GHA M201 BTC GHA M201N Claria Claria Alert C Crest II GN Netcom Profile III Flex GN Netcom Optima GN Netcom Advantage iif GN Netcom Shades Plantronics H series with V cord 00 Plantronics P series with P cord 00 THW LS1 A 100 THW Crown 100 Unex Flexpro F100 100 if fo e Panos ete wih Vaara P Unex Flexpro F200 NTN 100 Please Note Information above applies to headsets with cord supplied for use without an amplifier Explanation of Headset Mic Adjustment control settings in table 100 Fully Clockwise loudest mic setting 100 Fully Anti Clockwise softest mic setting 50 Halfway mid mic level 75 Three quarters Clock
9. e of some simple precautions to follow during thunderstorms Use your telephone only for calls of the utmost urgency Keep these calls brief Whilst using your telephone keep clear of electrical appliances and metal fixtures such as stoves air conditioners refrigerators window frames and sinks 10 WARRANTY 3 YEARS Interquartz Pty Ltd warrants the original purchaser against failure under normal usage and in the environment and network for which it was designed resulting from defective material and workmanship at time of manufacture for a period of THREE YEARS from the date of purchase Proof of purchase and date of purchase are required for determining validity of this warranty This warranty does not cover defects or damage due to normal wear and tear negligence accidents exposure to radiation misuse obsolescence incompatibility improper maintenance lightning strikes or unauthorised repairs or modifications and excludes freight or postage costs to from your local authorised service centre unless otherwise arranged Consequential loss not included Notification of any defect must be made within the warranty period before a warranty repair can be effected This guarantee is in addition to all other Warranties or Guarantees expressed or implied by the Trade Practices Act or other Commonwealth or State laws and all other obligations and liabilities on the part of ewe Pty Ltd 11 SERVICE CENTRES Please ca
10. eeseeeee 9 OUTGOING CALLS USING HANDSFREE MANUAL OR MEMORY DIALING 9 HINTS FOR HANDSFREE OPERATION sssssssssssssssssssssssssssssssssssssssssssssssnssnsssssssssnesnsssen 10 HEADSET OPERATION 2 11 GARIA ALERT FEATURE E 11 BASIC OPERATION 4522 T E 11 HEADSET HANDSET HANDSFREE MODES sssssssssssssssssesssssnsssesstseesseseesesessneeetee 11 TRAINEE SUPERVISOR ccccsssssssssssssssssssssssssssssssnsnsnsssssssssesseessssseseseeeeeeeeeeeeeeeeee 11 12 SUPERVISOR MODE A 12 12 VOLUME CONTROL ELECTRONIC ssssssssssssssssssssssssssssssssssesseseesssssseeeecececeecceceeceeeesnee 12 ADVANCED NETWORK OPERATION 13 PAUSE 13 HOLDING AND TRANSFERRING CALLS ssssssssssssssssssssssssssssstestttntntsnsnisneneeseeeee 13 USING THE MEMORIES eh i ee 13 6 MEMORY FEATURE 14 STORINGANUMBER ene tae tact cece 14 14 CASCADE DIALI G 14 DIGIT CAPACITY 14 STORAGE TIME naasi hn 14 7
11. ent to suit all Headset types so both high gain and low gain Headset mics can be used Headset Cable Polarity Switch to suit both common and reversed Headset plug wiring modes Mid call mode support change between Headset Handsfree and Handset during a call in any order e Trainee Supervisor Mode allows both a Handset user a Headset user to be online simultaneously without the need for a Headset training cord or adaptor e Silent Ringing feature for Headset users allows the ringing to be heard in the Headset only keeps call center noise levels down by eliminating the sound of ringing during incoming calls e Built in support for Claria Alert headset Alert indicator light function e Built in switchable Message Waiting option to suit any neon 80 VDC type message waiting system AND Ericsson BP250 Message Waiting other system types optional User selectable ringer volume e Redial and Pause functions Recall facility with flash timing 100 ms e Compatible with direct lines intelligent networks PABXs and any analog line e Call Waiting compatible e Telstra Customnet compatible Line powered unaffected mains power interruption REN Ringer Equivalence Number 0 68 allows multiple parallel devices on the same line without loading incoming ring e Alpha numeric keypad allows full access to services that require the entering of numerals and letters Fully mod
12. ht indicates when the mute condition is active To release the mute condition press MUTE again BASIC OPERATION This telephone can be used as a normal telephone lift the HANDSET to answer an incoming call or lift the HANDSET and dial on the KEYPAD to commence an outgoing call Please refer to the appropriate sections to learn more about advanced operating instructions REDIAL PAUSE KEY Redial Function Press to redial the last number previously dialed which may be up to 32 digits long Dialing more than 32 digits during one call will cause erasure of the entire number from the redial memory EXAMPLE TO REDIAL LAST NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press REDIAL 7 Pause Function The Pause command may be needed if your phone is connected to any network where a pause is required e g between internal and external dial tones For manual dialing 1 2 3 4 Lift HANDSET Dial any digits required before the pause Press PAUSE Dial the remaining digits For memory usage storage procedure 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press STORE 3 Dial digits required e g number line access code before dialing the pause 4 Press PAUSE 5 6 7 8 Dial remaining digits Press STORE Select and press desired MEMORY key Replace HANDSET or press HANDSFREE HEADSET KEY When dialed this stored number will Pause at the appropriate place in the dialing sequence HE
13. ing the switch on the telephone s underside HEADSET MIC ADJUST CONTROL This control allows many different headsets on the Australian market to function correctly with the telephone by adjusting the HEADSET S Microphone sensitivity The control is located on the underside of the telephone The adjustment can be made by a small screwdriver or similar implement that will fit into the control slot Please see Table 1 as a guide to the correct settings for most popular headsets To make a headset mic level adjustment With the headset connected as per the instructions in this manual 1 Put the headset on and lift the HANDSET to your other ear and make an out going call 2 Pressing the HANDSFREE HEADSET key swap between HANDSET and HEADSET mode The indicator will illuminate when the HEADSET is in use a few times while speaking to the other party 3 With the other party s help decide if your voice level is the same when using the HANDSET and HEADSET 18 If you sound too loud on the headset adjust the microphone sensitivity turn anti clockwise so that your voice level when using the HEADSET matches that of the HANDSET Clockwise rotation increases the HEADSET mic output level Please see Table 1 as a guide to the correct settings for most popular headsets HEADSET POLARITY SWITCH Located on the underside of the telephone this switch provides compatibility with the two commonly used headset wiring standards Position V suits
14. is used on an intelligent network such as Easycall Customnet Centel a PABX or other network the following information may be useful PAUSE FUNCTION WHEN DIALING Depending on your telephone system this may or may not be required If in doubt check with your system supplier or Interquartz dealer as failure to observe your system s requirements may lead to difficulty in making outgoing external calls If you have determined that a pause is required by your host system please refer to the PAUSE Function section to ensure correct usage of the PAUSE button HOLDING AND TRANSFERRING CALLS The method used for these functions is dependent on your system type so you will need to check your system s Extension User Guide The RECALL KEY is typically used to transfer calls It is affected by the setting of the adjustment switches described in the INSTALLATION section of this manual They must be correctly set to suit your system for correct operation USING THE MEMORIES Many different numbers and codes can be stored You may find it useful to store some of your favourite network facility commands in the telephone for fast convenient access to those facilities e g diversion call forward call back etc Consult your system User Guide for the codes that you need to store 6 MEMORY FEATURE OPERATION Located at the top of the keyboard the ONE TOUCH MEMORY Keys provide easy dialing of often used numbers Each memory can store 32 digits and can s
15. ll 1800 6 IQTEL 1800 647 835 from anywhere in Australia to arrange service or repair of your telephone 23 Manufactured by International Quartz Limited A Subsidiary of Chiaphua Industries Ltd Copyright INTERNATIONAL QUARTZ LTD 2002 30933301 03B
16. ration and other appliances or devices that may transmit or emit electrical or electromagnetic radio frequency noise or signals e g computers welders pagers WALL MOUNTING 1 Fit the WALL MOUNT BRACKET optional not supplied to the wall and attach the WALL MOUNT BRACKET to the underside of telephone see Figure 2 2 To enable the HANDSET to be supported in the cradle follow the procedure shown in Figure 2 to reverse the HANDSET RETAINER 3 NOTE The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated in Figure 2 are available from your authorised Interquartz dealer and can be ordered as Wall Mount Kit No 3 HEADSET Connect a headset to the headset socket at the rear and set the HEADSET POLARITY SWITCH and HEADSET MIC ADJUST CONTROL described in this section 15 1 Use your thumb to press the 2 Push the HANDSET RETAINER HANDSET RETAINER out of the slot 3 Rotate the HANDSET 4 Insert the HANDSET RETAINER RETAINER by 180 back into its slot FIGURE 2 WALL MOUNTING FIGURE 2 WALL MOUNT BRACKET 16 WALL MOUNT BRACKET OPTIONAL NOT INCLUDED WITH PHONE LUG B LUG A MOUNTING HOLE E PIVOT FOR SWING OUT PLATE USED FOR MODEL IQTEL 25 LUG C LUG D MOUNTING HOLE F Please note 1 This wall bracket may be secured onto the wall by using mounting holes E and F 2 Lugs to break off before wall mounting the phone TELEPHONE MODE
17. the Handsfree function He She may or may not want people other than yourself to hear the conversation A quiet environment ensures best Handsfree performance When HANDSFREE is used in a noisy room or near a noise generating device for example a TV set all or part of the message may be interrupted and cannot be heard To eliminate this problem try to lower the noise level in the room During the handsfree conversation your telephone will give priority to the person who speaks louder when both people are talking simultaneously Speak ONLY after the other person pauses or stops If the other person complains about poor transmission talk directly at your telephone and from a closer distance as necessary or lower the speaker volume control If the operation of the Handsfree feature is not correct refer to the FAILURE TO OPERATE section 10 4 HEADSET OPERATION The telephone can be configured to suit many different headsets please consult the INSTALLATION section for details to get the best performance from your headset CLARIA ALERT FEATURE The telephone is designed to support the Alert feature available on the Claria headset When pressing the HANDSFREE HEADSET key on the telephone the Alert indicator on the Claria headset will illuminate signifying that the user is on a call This feature can be used effectively in call center applications so that the user s colleagues will be aware that the user has a callin progress
18. tore Pause and commands STORING A NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press STORE 3 Enter the teleohone number 4 Press STORE 5 Press desired memory key 6 Replace HANDSET or press HANDSFREE HEADSET KEY DIALING A NUMBER 1 Lift HANDSET or press HANDSFREE HEADSET KEY 2 Press desired memory key CASCADE DIALING The contents of any memory can be cascaded or added together with additional manual dialing or other memories In cascade dialing make sure that each dialing sequence is completed before activating the next DIGIT CAPACITY All memories can store up to 32 digits each compressing any combination of 1 9 0 96 and STORAGE TIME All memories are retained permanently without batteries non volatile memories 14 7 INSTALLATION UNPACKING The carton contains the following Telephone body and handset e Coiled cord and line cord This User Manual GENERAL SETTING UP 1 Fit the COILED CORD to the appropriate sockets in the HANDSET and the telephone base 2 Fit the LINE CORD to the rear socket and to your telephone network outlet 3 Set the Ringer Volume 4 See following sections to complete the installation LOCATION The telephone should be placed on a desk table or shelf where it is not likely to be pushed off If the unit is to be wall mounted it should be seated securely on the WALL MOUNTING BRACKET Avoid excessive heat damp dust direct sunlight vib
19. ular connection provides maximum ease of installation on desk or wall e 3 year warranty Hearing aid compatibility 2 GENERAL CONTROLS AND INDICATORS Pee ELECTRONIC STORE F VOLUME CONTROL MEMORY KEY MULTIFUNCTIONAL INDICATOR LIGHT HANDSET CORD KEYPAD RECALL KEY HANDSFREE HEADSET KEY MUTE KEY amp REDIAL amp INDICATOR INDICATOR PAUSE KEY FIGURE 1 TOP VIEW 4 HEADSET MIC ADJUST CONTROL LINE HEADSET SOCKET RINGER HI LOW OFF SWITCH WALL MOUNT HOLE HANDSET SOCKET MESSAGE WAITING amp HEADSET POLARITY SWITCHES FIGURE 1 BOTTOM VIEW MULTIFUNCTIONAL INDICATOR LIGHT There are two different functions Ring Indicator Flashes when the telephone rings with an incoming call Message Waiting Indicator Iluminates when a message is waiting in your voicemail system depends on system compatibility The built in Message Waiting option suits any neon 80 VDC type message waiting system and also the telephone has Ericsson BP250 Message Waiting built in other system types are optional extras RINGER VOLUME SWITCH The three available positions allow selection of OFF no sound LOW volume and HIGH volume of the telephone s ringing sound during an incoming call ALPHA NUMERIC KEYPAD The standard numeric digits are available for normal dialing The alphabetic characters are provided to allow full access to services that require the entering of numerals and
20. wise loud mic level TABLE 1 20 8 GENERAL CARE AND MAINTENANCE This telephone is a precision electronic instrument While in use and storage care should be taken to avoid rough handling extreme temperature and damp or dirty environments CLEANING NEVER use aerosol sprays or other chemical agents or substances that leaves a residue furniture polish for example Use a mild detergent and a damp clean cloth when cleaning Do not allow moisture to enter the telephone s interior damage may result FAILURE TO OPERATE AND SERVICE DIFFICULTIES If telephone service problems occur at any time it is recommended that the installation procedure described in this manual be re checked If a fault occurs try to determine if the fault is with the telephone or with the network or system to which the telephone is connected Disconnect the suspect telephone and test the line with a substitute telephone If the telephone service then operates satisfactorily the fault is in the suspect telephone Test the suspect telephone on a known good line If the fault still occurs the fault is in the suspect telephone Consult your Interquartz dealer for further advice if necessary 21 9 THUNDERSTORMS The telephone in common with household electrical appliances can be a source of electric and acoustic shock during thunderstorms The possibility of a telephone user experiencing a shock is minimal Nevertheless customers should be awar
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