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1. Wait a few minutes and then reconnect the power to the headset base Step 4 Reconnect the headset battery Step 5 Place the headset in the base and wait about one minute to re establish a link then test the cordless headset again If you are not getting dial tone connect a different phone preferably corded to that line If you hear a dial tone there may be a problem with your other phone If you do not get dial tone you may have a line or wiring problem at that jack If you are not getting dial tone at any of your jacks contact your telephone service provider If you do not have a different phone for line testing take your phone to a different location such as a friends or neighbors home and test it there If the problem persists there may be a malfunction with the unit Confirm proper installation of the headset base power supply and headset battery You should only use the AT amp T power supply provided with your cordless headset Make sure the electrical outlet is working and not controlled by a wall switch When placing the headset in the base confirm that the charge contacts are making a good connection The ON OFF light illuminates on the headset while it charges You should allow 6 hours to fully charge the headset battery For optimum daily performance return the headset to its base when not in use Ensure you have followed the correct installation instructions as provided in the User s Manual There are 3 installati
2. Frequently asked questions Will not pair to base How to register headset Ensure you have a compatible AT amp T phone system Visit DECT 6 0 Compatibility for a list of compatible systems Also ensure that your cordless phone system has the capacity for an additional handset or headset First you will need to de register the cordless headset from its base Step 1 On the cordless headset base press and hold PAIR until the MUTE light starts to flash This takes about 10 seconds Note The headset can be either in or out of the charge cradle Step 2 Once the MUTE light begins flashing release the PAIR button then immediately press and release it again Soon the ON OFF light on the headset will flash every five seconds to confirm that de registration was successful Now you can register the cordless headset to your compatible AT amp TDECT 6 0 cordless telephone system Step 1 Ensure that the cordless headset is in the charge cradle On the cordless telephone base press and hold HANDSET LOCATOR until the IN USE light comes on Step 2 Immediately release the HANDSET LOCATOR button Soon the ON OFF light on the headset will illuminate to confirm thatregistration was successful If registration is not successful by the time the IN USE light goes out lift the headset from its charge cradle After a few seconds return the headset to its charge position and try the registration process again NOTE Once the TL7610 headset is regist
3. e Plug it into the CURLY CORD light blue dot jack on the headset base Step 3 Plug the 4 conductor telephone line cord into the BASE JACK orange dot on the headset base Step 4 Plug the other end of the 4 conductor cord into the handset jack on the corded telephone base Step 5 Plug a telephone line cord into the telephone jack on the corded telephone base Step 6 Plug the other end of the telephone line cord into your telephone wall jack If you are a DSL internet subscriber make sure you have a DSL filter plugged into the wall jack first Ensure you have set the lifter mode correctly If you are using a handset lifter models TL7000 amp TL7100 press MODE on the headset base until the red indicator next to LIFTER MODE is illuminated If you are not using the handset lifter ensure that NO LIFTER MODE is illuminated Also try adjusting the LIFTER AUDIO ADJUST on the left side of the base Move the closer to the base The operating range may vary with environmental conditions and time of use There may be places within your environment that a cordless device will not work well If the problem only occurs in certain areas of your environment you can conclude that there is nothing wrong with the headset Other party cannot hear me 1 To raise the outbound volume press VOLUME A on the cordless headset base To raise your headset listening volume press VOLUME gt on the cordless headset If you are using the handse
4. ered to the phone system the controls on the cordless headset base become inoperative Will not charge properly amp battery compartment top is loose doesn t shut properly 1 Confirm proper installation of the headset base power supply and headset battery You should only use the AT amp T power supply provided with your cordless headset Make sure the electrical outlet is working and not controlled by a wall switch Dirty charge contacts on the telephone base and headset could prevent the battery pack from charging Clean the headset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation When placing the headset in the charger confirm that the charge contacts are making a good connection The ON OFF light illuminates on the headset while it charges You should allow 6 hours to fully charge the headset battery For optimum daily performance return the headset to its base when not in use You may need to replace the headset battery especially if it has been in service for more than one year To find a replacement refer to our AT amp T Battery Finder Cannot get a dialtone Also it could be a phone issue and not headset would need more info 1 If the headset is not working properly you may need to reset your system Complete the following steps to reset the telephone system Step 1 Disconnect the power to the cordless headset base Step 2 Disconnect the headset battery Step 3
5. on options OPTION 1 Connecting headset base with a corded or cordless phone Step 1 Plug the headset base power adapter into an electrical outlet not controlled by a switch and the POWER green dot jack on the base Step 2 Plug the telephone line cord into the TEL WALL JACK red dot on the headset base Step 3 Plug the other end of the telephone line cord into a duplex splitter Step 4 Plug the duplex splitter into your telephone wall jack If you are a DSL internet subscriber make sure you have a DSL filter plugged into the wall jack first Step 5 Plug a second telephone line cord between your telephone base and the duplex splitter OPTION 2 Connecting the headset base as a stand alone unit Step 1 Plug the headset base power adapter into an electrical outlet not controlled by a switch and the POWER green dot jack on the base Step 2 Plug the telephone line cord into the TEL WALL JACK red dot on the headset base Step 3 Plug the other end of the telephone line cord into your telephone wall jack If you are a DSL internet subscriber make sure you have a DSL filter plugged into the wall jack first OPTION 3 Connecting the headset base to a multi line corded phone or a digital business system desk set Step 1 Plug the headset base power adapter into an electrical outlet not controlled by a switch and the POWER green dot jack on the base Step 2 Disconnect the curly cord from the handset jack on the corded telephone bas
6. t lifter model TL7000 or TL7100 try moving the LIFTER AUDIO ADJUST located on the cordless headset base to a different setting A through G Reposition your headset to ensure the microphone is in line with your mouth
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