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cox rhode island telcom, inc.rhode island puc tariff no. 1

1. EE EE HOSE SEE ES 67 6 2 Price Lock Guarantee PIUS oo EE 68 SECTION 7 Ancillary Service Offerings 7 1 Directory ASSISTANCE EEEE AANA 68 7 2 Operator ASSistanCe vies ices atrenka Nani tees te dies wee dase 69 7 23 Directory ELISTINGS aioin 71 7 4 Number Referral Service 73 7 5 Emergency Locator SCrviCe NaS 73 1 7 6 Telecommunications Service Priority TSP System 73 7 7 7 Temporary Suspension of Service Customer Initiated Seasonal Saver Plan 73 11 SECTION 8 Promotional Offerings and Service 74 SECTION 9 Assistance Programs 9 1 Lifeline ASSIStAN CE berated 75 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 4 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES APPLICATION OF SERVICE GUIDE TERMS AND CONDITIONS This SERVICE GUIDE sets forth the service offering descriptions terms and conditions applicable to the furnishing of local exchange communications and interexchange services by Cox Ne
2. 35 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 2 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES TABLE OF CONTENTS cont d SECTION 2 Regulations cont d 2 7 Restoration of Sy 0d re 39 2 8 TOM RESCH COM eta 39 2 9 Use of Recording DEVICES ieee auc Fal Gee ase 39 2 10 Allowances for Interruptions in Service 2 10 1 Credit Allowances for 40 2 10 2 Limitations ON Allowances nena eae ta es 41 2 10 3 Use of Alternative Service Provided by the 41 Company 2 11 Cancellation of Service 2 11 1 Cancellation of Application for Service 42 2 11 2 Cancellation of Service by the Customer 43 2 12 Transfers and 43 2 13 Notices COMMUNICATIONS ec eens 44 SECTION Local Exchange Service 3 1 Local ExchanGe Service 45 3 1 1 LocalCalling 45 3 1 2 Local
3. Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 3 Custom Calling Features cont d b Residential Feature Package Descriptions Solution Package Provides the Residential Customer with the following fifteen 15 features Busy Line Redial Call Forwarding Call Forwarding on Call Waiting Call Forwarding Busy Call Forwarding No Answer Call Return Call Waiting Call Waiting ID Caller ID Long Distance Alert Priority Ringing Selective Call Acceptance Selective Call Forwarding Selective Call Rejection Speed Calling 8 and Three Way Calling This feature package requires specialized Customer Premises Equipment Control Plus Package Provides a Residential Customer with the following five 5 features Call Waiting Call Waiting ID Call Return Caller ID Long Distance Alert and Priority Ringing This feature package requires specialized Customer Premises Equipment Essential Feature Pak Provides a Residential Customer with the following features Call Waiting Caller ID Call Waiting ID and Busy Line Redial This feature package requires specialized Customer Premises Equipment Premier Feature Pak Provides a Residential Customer with the following features Busy Line Redial Caller ID Call Waiting Call Waiting ID Call Forwarding Call Forwarding Busy Call Forward No Answer Call Return Priority Ringing Selective Call Forwarding Selective Call Acceptance Selective C
4. Soler 46 3 1 2 1 Non Recurring 46 3 1 2 2 Monthly Recurring 47 3 1 2 3 Customer Calling Features 48 3 1 2 4 Toll Restriction aa uc cb ATR E Ea AA AREARE Ria 52 3 1 2 5 Emergency Services Enhanced 911 52 SECTION 4 Intrastate Telecommunications Service ITS 4 1 ITS 4 1 1 Description of SeryviGe sasini arei e e 53 4 1 2 TIMING OF 53 4 1 3 Time Periods 54 4 1 4 Rates and Charges nics ices EA AKA NANE aN 54 4 1 5 Optional Calling 55 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 3 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES TABLE OF CONTENTS cont d SECTION 5 Bundled Services 5 1 Residential Services io Meet aie Manel ene tata aa 63 5 2 BUSINESS Servi eS 64 SECTION 6 Special Service Arrangements 6 1 Price LOCK
5. Any other violation of the Company s regulations In an effort to protect itself and its Customers Cox will disconnect an End User s service without prior notice for violation of subsections f or h above Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 36 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 6 SECTION 2 Regulations cont d Payment Arrangements cont d 2 6 7 Discontinuance of Service cont d 3 Cox shall not be required to provide service to an applicant or Customer who has not paid for prior telephone service rendered by another telecommunications service provider in the same or different location and furnished to the same person or legal entity Cox shall not be required to furnish or continue furnishing service when applied for in the name of another person or legal entity or a fictitious name or other member of the same household for the purpose of avoiding payment of an unpaid obligation for telephone service previously furnished Customers will not be held responsible for the nonpayment of another Customer s bill unless the Customer superseded the service or was a co applicant or guarantor for the service or shared the service of the unpaid account In accordance with 2 6 3 above Cox will extend a payment arrangement to an applicant for a prior bill unless the applicant has
6. If Customer decides to discontinue dial tone service with Company or any other LEC providing services to the Customer then Customer shall immediately notify the assigned Company data analyst in writing that a designated telephone number range will discontinue dial tone services stating the identification of the LECs including Company associated with those numbers Such notification must be received by Company forty five 45 days in advance It is the Customer s responsibility to communicate with Company and any other affected LECs regarding the discontinuation and within twenty 20 days of providing the notice set forth above Customer must either delete all records through the normal SOI update process or instruct Company to unlock all such records After all records are deleted or unlocked Company may deny Customer account access After thirty 30 days the account access will be denied regardless of option chosen For Customer requests that are beyond the scope of the deliverables outlined in this tariff Customer may submit a change request Change Request form to Company and Company at its option may accept the requested change and or propose additional charges to Customer for same Any and all PS ALI system problems that Customer experiences shall be immediately reported to Company without delay Notwithstanding the foregoing any Internet Explorer problems experienced by Customer while using PS ALI should be reported to the brows
7. no email or voice mail messages will be provided a representative of Company will provide the Customer with a user ID as password and a secure key code token for Customer s use in meeting its responsibilities hereunder Customer will provide Company with a spreadsheet containing the telephone numbers names and site specific PBX information for initially loading the records into the PS ALI database A PS ALI Initial Load File ILF form will be provided to the Customer to provide Company with the required ILF fields and format information for the initial build of telephone number records into Company s system Company will validate that the numbers submitted by the customer are owned by the Company but is not otherwise required to manipulate and or change any of the data provided in the ILF on behalf of Customer and may rely upon the accuracy of same instead Customer is responsible for submitting the correct field and formatting information via the ILF form The Customer may submit the first ILF data form to the Company without additional charge Customer will incur additional charges for any subsequent ILFs required Company will attempt to correct only MSAG errors that is 701 errors house number out of range in MSAG and 709 errors street not found in MSAG MSAG related errors that Company is unable to correct will be forwarded to Customer for correction All other error types detected either by validation against Comp
8. or cancellation 2 Customer may cancel their Subscription Term and service within 30 days of the installation date of all eligible services Cancel Date without incurring an ETF To do so Customer must notify Cox by calling Cox s Customer Care Center no later than the Cancel Date 3 Except as noted in 2 of this sub section Customer must pay to Cox all outstanding charges for Services including payment of any bills that remain due after the date of cancellation including any ETF 4 Customer may transfer the CDT Services to another location within the Cox service area without being subject an ETF 5 Customer s 24 month term commitment will begin on the date all eligible services as defined in 2 above are installed 6 At the end of Customer s Subscription Term pricing for CDT Services will revert to the standard pricing in effect at that time 7 Except as otherwise prohibited by law the Customer agrees to arbitrate any dispute Notwithstanding the arbitration agreement the Customer may bring appropriate claims to the small claims court if the claims fall within the small claims court s jurisdiction or before the Federal Communications Commission or the state public utilities commission 8 This offer may not be combined with any other discount offered by Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 67 d b
9. the first two are each charged an additional Line Connection Charge Business Line Connection Charges are assessed on each access line Moves Adds Changes Applies per line where the Customer changes the access line configuration e g by moving a line at the same premises adding DID service to existing lines changing inward only trunks to two way etc Feature Change Applies per line when the Customer adds a feature to an existing line after the initial installation of the line The charge does not apply for feature removal PIC Change Applies when the Customer changes either the primary interexchange carrier PIC or the intraLATA local primary interexchange carrier LPIC after the initial installation of the line One PIC change charge applies for each type of carrier change interLATA PIC or intraLATA local LPIC Line Restoral Charge Applies per line when Customer has been disconnected at the switch for nonpayment but has not been permanently disconnected at the premises Account Changes Applies on a per account basis for administrative or billing record changes to an account Trouble Location Charge Applies to Customers when the Company in response to a Customer trouble call makes a premises visit and determines that the trouble on the line resides on the Customer s side of the demarcation point If the Customer requests the Company to repair the problem on the line the Customer would incur additional charges to
10. Calling Features will apply on a per month basis or per use basis Charges for Residential and Business Feature Packages will apply on a per month basis Toll charges may be in addition to such charges if applicable Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 52 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 4 Toll Restriction Toll Restriction allows the Customer the flexibility to restrict both Business and Residential access lines and trunks from billable toll calls but allows completion of local directory assistance calls If a Customer attempts to dial a restricted toll call the Customer s call will be intercepted and an announcement will advise the caller of the toll restriction 4 1 Terms and Conditions e Where facilities and operating conditions permit this service will be offered to both Business access lines and trunks and Residential access lines Toll Restriction may prevent the completion of 1 local calls 5 Emergency Services Enhanced 911 Enhanced 9 1 1 allows Customers to reach appropriate emergency services including police fire and medical services Enhanced 911 has the ability to selectively route an emergency call to the primary E911 provider so that it reaches the correc
11. Package offers Residential Customers Company s service area with unlimited intrastate and interstate direct dialed toll calling subject to the conditions below The CDT Premier Package includes One flat rated Residential Access Line Unlimited Cox Long Distance for both intra and inter LATA toll services The Premier Feature Pack and Basic Voice Mail optional AW Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 63 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 5 BUNDLED SERVICES 5 1 Residential Services cont d 4 Premier Package cont d Terms and Conditions 1 The applicable monthly recurring charge for the Cox Premier Package will be billed in advance in accordance with rules of this tariff applicable to the payment of recurring charges for local exchange service 2 The unlimited toll calls under this package may be directly dialed from the line designated by the Customer to any place within Nevada the 50 states the District of Columbia Puerto Rico the U S Virgin Islands Guam CNMI and American Samoa 3 The unlimited intraLATA and interLATA toll minutes included in this package 1 shall apply exclusively to direct dialed calls made from the line subject to this plan 2 have no cash value for refund purposes 3 are not transferable or assignable and 4 shall
12. Security Emergency Preparedness NS EP Service Vendor Handbook pede Priority Installation and or Restoration of NS EP telecommunications services shall be provided in accordance with part 64 401 appendix A of the Federal Communications Commission s FCC s Rules and Regulations 2 Qualifying TSP Service Categories Cox Customers must meet specific categories regarding essential or emergency services in order to apply for NS EP services NS EP qualified categories include the following four Essential categories outlined in NCSC 3 1 Section 15 plus an Emergency category Category A National Security Leadership Category B National Security Posture and U S Population Warning Category C Public Health Safety and Maintenance of Law and Order Category D Public Welfare and Maintenance of National Economic Posture Category E Emergency applicable for provisioning requirements only 3 Service Level Priorities Cox Services may be assigned priority levels of 1 Highest through 5 lowest with additional emergency E assignment of priority level as outlined in NCSC 3 1 Section 15 The OPT is responsible for ensuring that TSP assignments are not concentrated at one priority level For additional information refer to NCSC 3 1 1 Section 2 5 figure 2 3 Cox may provide sub priority level assignments for own internal use as provided under NCSC 3 1 Section 15 Conditions may arise that deem it necess
13. a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 6 SPECIAL SERVICE ARRANGEMENTS 6 2 RESERVED Note PLG Plus removed 6 25 14 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 68 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 1 7 1 1 7 1 2 7 1 3 SECTION 7 Ancillary Service Offerings Directory Assistance A Customer may obtain Directory Assistance in determining telephone numbers within its local calling area by calling the Directory Assistance operator Directory Assistance charge will be assessed on a per use basis The Customer may request a maximum of two telephone numbers per call to Directory Assistance service A credit will be given for calls to Directory Assistance as follows The Customer experiences poor transmission or is cut off during the call or The Customer is given an incorrect telephone number To obtain such a credit the Customer must notify its Customer Service representative Charges for local Directory Assistance Service are not applicable to calls placed from Customers who certify that they are unable to use a directory because of a physical visual or mental handicap Handicapped Customers may obtain this exemption upon their completion and submission of an exemption form supplied by the Company and the Company s acceptance of that form Charges
14. b a COX COMMUNICATIONS PAGE NO 55 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 4 1 4 1 5 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d Optional Calling Plans Residential Service Cox U S Savings Plan This optional calling plan will provide Cox Residential Customers a competitively priced alternative choice to Cox standard long distance plan The optional calling plan will be available to new and existing Customers who choose Cox Long Distance for both PIC and LPIC The plan includes all 50 states the District of Columbia Puerto Rico U S Virgin Islands Guam CMNI and American Samoa Simply Five Savings Plan This optional calling plan will provide Cox Residential Customers a competitively priced alternative choice to Cox standard long distance plan The optional calling plan will be available to new and existing Customers who choose Cox Long Distance for both PIC and LPIC The plan includes direct dialed calls that originate and terminate within the state and interstate calls which include all 50 states the District of Columbia Puerto Rico U S Virgin Islands Guam CMNI and American Samoa Premier Unlimited local and long distance calling plus Voice mail Busy line redial Call forwarding Call forwarding busy Call forward no answer Caller ID Call waiting Call return Priority ringing Speed call Three way calling Selective call acceptance Sel
15. claim loss damage expense or liability for infringement of any copyright patent trade secret or any proprietary or intellectual property right of any third party arising from any act or omission by the Customer including without limitation use of the Company s services and facilities in a manner not contemplated by the agreement between the Customer and the Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 27 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 5 Customer Equipment and Channels 2 5 1 General A Customer may transmit or receive information or signals via the facilities of the Company 2 5 2 Station Equipment 1 The Customer is responsible for providing and maintaining any terminal equipment on the Customer s premises The electric power consumed by such equipment shall be provided by and maintained at the expense of the Customer All such terminal equipment must be registered with the FCC under 47 C F R Part 68 and all wiring must be installed and maintained in compliance with those regulations The Company will where practicable notify the Customer that temporary discontinuance of the use of a service may be required however where prior notice is not practicable nothing contained herein shall be deemed to impair the Company s right to discontinue forthwit
16. correct the trouble on the line Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 47 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 2 Monthly Recurring Charge Local Line Residential and Business Customers are offered Flat Rate Service or Measured Service The term flat rate service denotes service where for a stated monthly rate unlimited calling is allowed to all other local exchange service lines in the local calling area in which the service is furnished The term measured service denotes service where a customers pay per minute and or per use for calls placed to other local exchange service lines in the local calling area where service is furnished A Local Line Customer will be charged applicable Monthly Recurring Charges MRCs Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 48 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 3 Custom Calling Features Custom Calling Features are optional central office services furnished to individual line business and residence Cus
17. d 7 The Customer agrees to operate any Company provided equipment in accordance with instructions of the Company or the Company s agent Failure to do so will void Company liability for interruption of service and may make the Customer responsible for damage to Company provided equipment pursuant to section 2 1 3 9 following Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 14 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 3 SECTION 2 Regulations cont d Undertaking of the Company cont d Terms and Conditions cont d Service to certain Customers is provided via an Embedded Multimedia Terminal Adapter eMTA If service is provided via an eMTA the Customer will receive an eMTA provided by Cox during installation The eMTA works on household power and requires a battery to operate during a power outage The battery will operate up to 8 hours in case of a power outage depending on usage While the Customer s telephone service will be available without a battery or a fully charged battery services including access to 9 1 1 services will not be available during outages without a battery or if the battery has been drained The Customer may order a battery from Cox by calling the Cox customer service number or visiting a Cox retail store after telephone service is installed a If the Customer
18. has no cash value and will only be used to offset charges on the Customer s bill Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS SECOND REVISED PAGE NO 75 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 9 1 SECTION 9 Telephone Assistance Programs Lifeline Assistance Lifeline Assistance Plan Lifeline assists low income households applicants by reducing their monthly costs for one telephone line per household at the principle place of residence The applicant must be enrolled in a certain programs or satisfy certain income criteria established by the appropriate state agency Lifeline is a government assistance program which is non transferable and the program is limited to one discount per household 9 1 1 Eligibility Requirements 1 Applicant participating in one of the following programs may be eligible for Lifeline Medicaid e Supplemental Nutrition Assistance Program Food Stamps or SNAP e Supplemental Security Income SSI e Federal Public Housing Assistance Section 8 e Low Income Home Energy Assistance Program LIHEAP e Temporary Assistance for Needy Families TANF e National School Lunch Program s Free Lunch Program e Head Start only those households meeting income qualifying standards In addition applicants not participating in the programs listed above may still be eligible for Li
19. is executed Off Hook The term off hook denotes the active condition of a telephone exchange service line On Hook The term on hook denotes the idle condition of a telephone exchange service line Operator Station Call A service whereby an End User places a non Person to Person call with the assistance of an operator Person to Person Call A service whereby the person originating the call specifies a particular person to be reached or a particular station room number department or office to be reached through a PBX attendant Premises The physical space designated by the Customer for the termination of the Company s service Presubscription A process whereby a Customer chooses a long distance carrier and is then able to access that carrier by dialing 1 Residential Customer A Customer receiving Residential Service as defined herein Residential Service Service to the following locations e Private residences which are not advertised or used as a place of business e Private apartments rooming houses or boarding houses where service is confined to the Customer s use e Detached structures when strictly used as a part of the residence on the same premises and is not used as a place of business e University Dormitory Rooms Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 10 d b a COX BUSINESS LOCAL EXCHANGE AND INT
20. nonpayment of bills to pay all amounts due for regulated services or execute a deferred payment agreement before service is restored 12 A notice of suspension or disconnection will contain the following information a The words NOTICE OF SUSPENSION or NOTICE OF DISCONNECTION in print type larger than the print type of the notice text b The name and address and the telephone number of the Customer c statement of the reason for the proposed suspension or disconnection of service d The date on or after which service will be suspended or disconnected unless appropriate action is taken e The telephone number in bold print of Cox where the Customer may make an inquiry f The total amount of money owed to the Company by the Customer and the minimum payment required to avoid termination g A statement that the Customer may contest the termination before the Division as provided in NAC 704 4205 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 38 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 6 Payment Arrangements cont d 2 6 7 Discontinuance of Service cont d 13 Telephone Calls with Intent to Annoy a b d e f The Company may discontinue service to any Customer who with intent to annoy telephones another and addresses
21. not apply toward operator assisted collect calls calls billed to a third party or credit cards or calls to directory assistance 4 International toll calls are not included with this package 5 If usage under this plan is not consistent with typical Residential Customer usage at the Company s sole discretion the Company may offer the Customer an alternative plan or suspend restrict or cancel Customer s service without prior notice Calls that are not consistent with typical Residential voice use include but are not limited to non voice services use for general business purposes commercial facsimile auto dialing resale call centers and telemarketing Callers must dial 1 area code 7 digit telephone number for the call to be included in the Cox Unlimited plan This is a flat rate call plan call detail is not available with this plan Customers must subscribe to Cox Long Distance and also to the Company s local exchange service This plan is available to Customers on a per line basis and will be provisioned only on the Primary Line Unlimited service is reserved for direct dialed long distance calls and does not include multi party conference calls or multi party chat lines calls to 900 numbers directory assistance per use feature calling calling card operator services international calling and toll free calling services such calls are subject to additional charges Taxes fees and other charges apply Cox Nevada Telcom LL
22. one 1 month unless otherwise specified in this SERVICE GUIDE or by mutually agreed upon contract Business customers must sign 1 year minimum service agreement When either Residential and Business service subject to a term commitment is discontinued prior to the expiration of the minimum period early termination charges may be applicable whether the service is used or not Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 24 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 4 SECTION 2 Regulations cont d Obligations of the Customer 2 4 1 General The Customer shall be responsible for 1 the payment of all applicable charges pursuant to this SERVICE GUIDE and Cox Customer Service Agreement reimbursing the Company for damage to or loss of the Company s facilities or equipment caused by the acts or omissions of the Customer or the noncompliance by the Customer with these regulations or by fire or theft or other casualty on the Customer s premises unless caused by the negligence or willful misconduct of the employees or agents of the Company The Company will upon reimbursement for damages cooperate with the Customer in prosecuting a claim against the person causing such damage and the Customer shall be subrogated to the Company s right of recovery of damages to the extent of such payment
23. ordered phone service before November 1 2013 Cox will provide a battery and all replacements at no charge The Customer is responsible for monitoring the battery and contacting Cox when the battery no longer is able to function properly including but not limited to the ability to maintain a charge and must be replaced b If the Residential Customer ordered phone service or after November 1 2013 and is not a Lifeline Customer Cox will provide a battery upon request at the then prevailing retail price plus shipping if applicable The Customer may obtain batteries from sources other than Cox if available but the Customer is responsible for ensuring that any battery obtained from another source is compatible with the eMTA The Customer is responsible for installation of the battery and for monitoring the battery and determining when the battery no longer is able to function properly including but not limited to the ability to maintain a charge and must be replaced c If the Customer is a Lifeline Customer the Customer is entitled to receive one battery for each eMTA installed at the Customer premises The battery will be delivered to the Lifeline Customer at the service address when eligibility for Lifeline is established The Lifeline Customer is responsible for installing and monitoring the battery and contacting Cox when the battery no longer is able to function properly including but not limited to the ability to maintain a char
24. providing at no charge as specified from time to time by the Company any needed personnel equipment space and power to operate Company facilities and equipment installed on the premises of the Customer and the level of heating and air conditioning necessary to maintain the proper operating environment on such premises If an eMTA is installed at the customer premises monitoring the battery in the eMTA and contacting Cox for a replacement when the battery no longer is able to function properly including but not limited to the ability to maintain a charge and must be replaced If the Customer is a Lifeline Customer and if an eMTA is installed at the customer premises monitoring the battery in the eMTA and contacting Cox for a replacement when the battery no longer is able to function properly including but not limited to the ability to maintain a charge obtaining maintaining and otherwise having full responsibility for all rights of way and conduit necessary for installation of fiber optic cable and associated equipment used to provide local exchange service to the Customer from the cable building entrance or property line to the location of the equipment space described in 2 4 1 3 above Any costs associated with obtaining and maintaining the rights of way described herein including the costs of altering the structure to permit installation of the Company provided facilities shall be borne entirely by or may be charged by the Compan
25. shall not apply toward operator assisted collect calls calls billed to a third party or credit cards or calls to directory assistance 5 Company may monitor the Customer s toll usage subject to this plan If the Customer uses the toll minutes under this plan for non residential purposes including but not limited to commercial or broadcast facsimile resale and telemarketing the Customer will be in violation of the usage restrictions of this plan It shall be the responsibility of the Customer to demonstrate to the Company that his or her usage is not in violation of the usage restrictions specific herein 6 If the Residential Customer s usage exceeds 5 000 minutes of toll usage in any month the Residential Customer shall be presumed to be violation of the applicable restrictions and it shall be the responsibility of the Residential Customer to demonstrate to the Company that the usage was not a violation of any of the restrictions 7 For additional rates terms and conditions specific to interstate interLATA toll usage under this plan refer to the Cox website at http www cox com telephone Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 63 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 5 1 SECTION 5 BUNDLED SERVICES Residential Services cont d 2 Cox Connect
26. suspended and replaced by the reduced rate Contact a Company Service Representative for details Customers may suspend service for a minimum of 30 days to a maximum of 9 months Customers may go on seasonal status twice per calendar year with a minimum of 30 days between occurrences After nine consecutive months or after a total of nine months within a calendar year services are subject to return to full billing as subscribed to prior to the seasonal saver suspension of service Customers on Seasonal Service are unable to reach emergency services by dialing 911 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 74 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 8 1 8 2 SECTION 8 Promotional Offerings and Service Guarantees Promotional Offerings The Company from time to time may make promotional offerings of its services which may include waiving or reducing the applicable charges for the promoted service The promotional offerings will be limited as to the duration the date and times of the offerings and the locations where the offerings are made Service Guarantees Satisfaction Guarantee If a Residential Customer is not completely satisfied with the Cox Services within the first thirty days 30 of service the Company will refund the first month s recurring charges on the Primary Line features and
27. telephone company Customer is responsible for working with the transferee LEC to port the main billing telephone number and all associated telephone numbers via the NENA standard unlock and migrate function codes through normal Service Order Input SOI processing If Customer discontinues dial tone services with Company or another provider the use of PS ALI services by Customer will be discontinued for the corresponding block of telephone numbers Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 3 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 5 SECTION 7 Ancillary Service cont d Emergency Locator Service Eligibility Requirements cont d Customer must have a personal computer workstation with the following requirements in order to interface with Company and receive PS ALI service from the Company and Customer shall meet these requirements at every point in time Microsoft Windows 95 Windows 98 Windows NT 4 0 Windows Windows 7 and Vista or most current version Internet access Microsoft Internet Explorer Version 5 01 Service pack 1 higher e Currently Apple MAC browsers are not supported Company shall bill Customer for PS ALI services in its normal billing interval and Customer shall pay same as indicated on the invoice By means of a direct telephone conversation
28. the Company If a refund of the deposit is made within ninety 90 days of receipt of the deposit no interest payment shall be made If Cox retains the deposit more than ninety 90 days payment of interest shall be made retroactive to the date of deposit The deposit shall cease to draw interest on the date it is returned or credited to the end user s account Cox will provide payment of accrued interest for all end users annually by negotiable instrument or by credit against current billing The amount of the deposit with accrued interest shall be applied to any unpaid charges at the time of a discontinuance of services The balance if any shall be returned to the Customer within thirty 30 days after settlement of the consumer s account either in person or by mailing it to the end user s last known address If service is not connected or after disconnection of service Cox shall promptly and automatically refund the Customer s deposit plus accrued interest on the balance if any in excess of the unpaid bills for service furnished A transfer of service from one 1 premise to another within the area of Cox shall not be deemed a disconnection within the meaning of this rule and no additional deposit may be required unless otherwise permitted by these rules Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 34 d b a COX BUSINESS LOCAL
29. the Residential section The Company upon notification to the Customer will withdraw any listing which is found to be in violation of its rules with respect thereto Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 72 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 3 7 3 5 7 3 6 1 2 SECTION 7 Ancillary Service cont d Directory Listings cont d In order for listings to appear in an upcoming directory the Customer must furnish the listing to the Company in time to meet the directory publishing schedule set by the publisher Directory listings are provided in connection with each Customer service as specified herein Primary Listing A primary listing contains the name of the Customer or the name under which a business is regularly conducted as well as the address and telephone number of the Customer This listing is provided at no charge Additional Listings In connection with business service additional listings are available only in the names of Authorized Users of the Customer s service as defined herein Rates for additional listings are specified in the Cox Nevada Rate Sheet or Cox Customer Service Agreement Non published Listings Listings that are not printed in directories nor available from Directory Assistance A Non published Telephone Service will be furnished at the Customer
30. the day that such notice communication or bill is sent so long as it is not returned to the sender because it is undeliverable The Company or the Customer shall advise the other party of any changes to the addresses designated for notices other communications or billing by following the procedures for giving notice set forth herein Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 45 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service 3 1 Local Exchange Service The Company s local telephone service provides a Customer with the ability to connect to the Company s switching network which enables the Customer to place or receive calls to any calling Station the local calling area as defined herein access enhanced 911 Emergency Service access the interexchange carrier selected by the Customer for interLATA intraLATA interstate or international calling access Operator Services access Directory Assistance for the local calling area place calls to 8XX 700 and 900 telephone numbers access Telephone Relay Service via 711 access other activated N11 codes in the local area touch tone an optional white pages directory listing and directory assistance listing Customers wishing to block pay per call numbers e g 900 700 may request such blocking
31. the provision of certain Customer service record information and or Customer Proprietary Network Information CPNI by the Company to the National Communications System NCS in order for the NCS to maintain and administer the overall TSP System This Customer service record information will include all relevant TSP System Service information and the TSP Authorization Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 10 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 7 Ancillary Service cont d 7 6 Telecommunications Service Priority TSP System 7 Qualification Process A potential TSP user must request a TSP assignment from the OPT Office of Priority Telecommunications located at the NCS National Communications System If the OPT approves a Cox Customer request a TSP assignment will be forwarded back to the Customer in the form of a 12 digit TSP Authorization Code NCSC 3 1 1 Section 2 4 for additional details To obtain priority provision and or restoration of a qualifying Cox service this code must be provided to Cox with customer request for TSP 8 Rate Applications Rates apply only to direct charges associated with the Cox TSP System Rates for specific telecommunications services and products may include recurring monthly charges non recurring charges construction charges and mileage sensitive ch
32. to or about such other person any obscene language or addresses to such person any threat to inflict injury to the person or property of the person addressed or any family member The Company may discontinue service of any Customer who with intent to annoy repeatedly telephones another without disclosing his her true identity to the person answering the telephone whether or not conversation ensues during the telephone call The Company may at its discretion terminate service to any Customer who establishes a pattern of behavior with respect to the services provided by the Company that is intended to vex harass or annoy the Company its employees agents or other Users of the Publicly Switched Telephone Network A pattern of behavior is intended to vex harass or annoy if it disturbs irritates or interrupts the Company s operations through continued and repeated acts or disturbs irritates or interrupts Users of the Public Switched Telephone Network through continued and repeated acts Prior to disconnection of service for calls described above the Company will make reasonable effort to persuade the Customer placing such calls to cease all such activity If such activity persists the Company may at its option immediately and without notice disconnect service Prior to disconnection of service for calls described in part c above the Company may at its option refuse to transact business with the Customer except by written communica
33. within the mainland United States the District of Columbia Alaska Hawaii Puerto Rico the U S Virgin Islands Guam the Commonwealth of the Northern Marianas Islands CNMI and American Samoa Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 12 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 1 1 2 1 2 1 2 3 SECTION 2 Regulations Undertaking of the Company Scope The Company undertakes to furnish communications service in connection with one way and or two way information transmission between points within the State of Nevada under the terms of this SERVICE GUIDE Customers may use services and facilities provided under this SERVICE GUIDE to obtain access to services offered by other service providers The Company is responsible under this SERVICE GUIDE only for the services and facilities provided herein and it assumes no responsibility for any service provided by any other entity that purchases access to the Company network in order to originate or terminate its own services or to communicate with its own Customers Shortage of Equipment or Facilities The Company reserves the right to limit or allocate the use of existing facilities that it deems necessary to manage the lack of facilities or to manage a facility shortage due to some other cause beyond the Company s control The Compa
34. 0 11 12 13 SECTION 2 Regulations cont d Undertaking of the Company cont d Liability of the Company cont d The entire liability of the Company for any claim loss damage or expense from any cause whatsoever shall in no event exceed sums actually paid to the Company by the Customer for the specific services giving rise to the claim and no action or proceeding against the Company shall be commenced more than one year after the service is rendered The Company makes no warranties or representations express or implied including warranties of merchantability or fitness for a particular use except those expressly set forth herein The Company shall not be liable for any act or omission of any other company or companies furnishing a portion of the service or for damages associated with service channels or equipment which it does not furnish or for damages which result from the operation of Customer provided systems equipment facilities or services which are interconnected with Company services The Company does not guarantee or make any warranty with respect to service installations at locations at which there is present an atmosphere that is explosive prone to fire dangerous or otherwise unsuitable for such installations The Customer shall indemnify and hold the Company harmless from any and all loss claims demands suits or other action or any liability whatsoever whether suffered made instituted or asserted b
35. 4 1 4 1 5 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d Optional Calling Plans cont d Business Service cont d CBS Minute Pack 100 This optional long distance call plan provides Cox Business Customers a block of 100 minutes of direct dialed intrastate and interstate long distance service The block of 100 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 100 minute block will be billed in whole minute increments CBS Minute Pack 250 This optional long distance call plan provides Cox Business Customers a block of 250 minutes of direct dialed intrastate and interstate long distance service The block of 250 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 250 minute block will be billed in whole minute increments CBS Minute Pack 600 This optional long distance call plan provides Cox Business Customers a block of 600 minutes of direct dialed intrastate and interstate long distance service The block of 600 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 600 minute block will be billed in whole minu
36. ADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 44 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 13 2 13 1 2 13 2 2 13 3 2 13 4 SECTION 2 Regulations cont d Notices and Communications The Customer shall designate on the Service Order an address including an email address to which the Company shall mail or deliver all notices and other communications except that Customer may also designate a separate address to which the Company s bills for service shall be mailed The Company shall designate on the Service Order an address to which the Customer shall mail or deliver all notices and other communications except that Company may designate a separate address on each bill for service to which the Customer shall mail payment on that bill All notices or other communications required to be given pursuant to this SERVICE GUIDE will be in writing Notices and other communications of either party and all bills sent by US Mail by the Company shall be presumed to have been delivered to the other party on the third business day following deposit of the notice communication or bill with the U S Mail or a private delivery service prepaid and properly addressed or when actually received or refused by the addressee whichever occurs first Notices communications of either party and all bills sent by electronic mail by the Company shall be presumed to have been delivered to the other party on
37. At any time and from time to time Company may assign or delegate some or all of its rights and responsibilities hereunder to any qualified provider of PS ALI services or support and Customer agrees to cooperate fully with any agent assignee or delegate of Company in furtherance of Company s provision of PS ALI services Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 7 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 6 1 SECTION 7 Ancillary Service cont d Telecommunications Service Priority TSP System General TSP Description Cox TSP provides priority Cox services to Federal Government Agencies and authorized users for provisioning and restoration of services within defined critical and emergency situations The Cox TSP System is designed to meet the requirements of the Federal Communications Commission FCC to expedite provisioning and restoration of mission critical telecommunications services outlined under the Federal TSP Program and National Communications System NCSD 3 1 Additional sources of reference for include National Communications System NCS Manual 3 1 1 Telecommunications Service Priority TSP System for National Security Emergency Preparedness NS EP Service user Manual National Communications System NCS handbook 3 1 2 Telecommunications Service Priority TSP System for National
38. C 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 64 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 5 BUNDLED SERVICES 5 2 Business Services 1 Cox Office Solutions Pak COSP GENERAL The Cox Office Solutions Pak COSP offers business Customers a bundled package term plan of one or three year commitments The package combines telephony services and the Cox Affiliated Company s service for high speed internet access The services provided with this package are e two 2 flat rate business access lines e eight 8 custom calling features from a select group of features as defined in Section 2 following e a block of 200 minutes of interstate and intrastate long distance calls and e the Cox Affiliated Company s high speed internet access service Regulations Business Access Lines Business Customers that subscribe to COSP will receive two flat rate business access lines Additional lines requested by the Customer will incur additional charges Custom Calling Features Business Customers that subscribe to COSP will be offered the line features listed below The features may be provisioned on the two lines at the Customer s request However the offered is limited to a total of up to eight features provisioned on the two lines Call Forward Three Way Calling Call Forward Busy Call Transfer Ca
39. CAL EXCHANGE AND INTEREXCHANGE SERVICES 2 6 2 6 2 2 6 3 SECTION 2 Regulations cont d Payment Arrangements cont d Billing and Collection of Charges cont d Customers may pay bills in any reasonable manner including cash or a check payable to the Company Cox may refuse to accept payment by check if the Customer has given the Company two 2 checks which were returned unpaid for reasons other than bank error in the last 12 months Cox may refuse to take a second check for the same bill if the first check was returned unpaid for reasons other than bank error When a Customer makes a payment to the Company in the form of a check bank draft credit card debit card or other non cash payment method and the payment is returned to Cox unpaid a returned item fee may be applied to the Customer s account Deferred Payment Agreement If a Customer is delinquent in the payment of any bill and requests that the Company accept deferred payment the Company shall do so if the customer signs a written agreement to pay a At least 40 percent of the delinquent amount of the bill at the time of the agreement b The balance of the bill in three equal monthly installments within 90 days after the date of the agreement and c All future bills when due Unless the Company otherwise agrees a Customer may not make deferred payment pursuant to this section if during the preceding 12 months a has made another deferred
40. COX NEVADA TELCOM L L C d b a COX COMMUNICATIONS TITLE SHEET d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES COX NEVADA TELCOM L L C TERMS AND CONDITIONS SERVICE GUIDE SERVICE GUIDE APPLYING TO LOCAL EXCHANGE AND INTEREXCHANGE SERVICES WITHIN THE STATE OF NEVADA Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES TABLE OF CONTENTS Table of Contents aa be eels eae 1 Application of SERVICE GUIDE EEE EEE EEE 4 SEFVICE SARC eee 4 SECTION 1 gt Definition 5 SECTION 2 Regulations 2 1 Undertaking of the COMPANY 12 2 1 1 SCOP Gites iiss eis a 12 2 1 2 Shortage of Equipment Facilities 12 2 1 3 Terms and Conditions RE ia 13 2 1 4 Liability Of the COMPANY 15 2 1 5 Notification of Service Affecting 22 2 1 6 Provision of E
41. Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 5 SECTION 7 Ancillary Service cont d Emergency Locator Service General At the request of the Customer and upon the approval of the Company and at those prices set forth in the chart below the Company will offer to the Customer certain Automatic Location Identification ALI and or Private Switch Automatic Location Identification PS ALI services as an enhancement to its other 911 local service offerings PS ALI service provides E911 service features for stations that operate behind private switches e g PBXs Specifically the PS ALI service provides an automatic display at the Public Safety Answering Point hereafter PSAP of the caller s telephone number and the address location of the telephone A Customer s PBX must be capable of providing the telephone number to the 911 system to identify the specific extension originating a 911 call The Company s PS ALI service provides a PBX 911 manager for public safety address location point database management and the Customer is required to update databases using a web based interface All telephone numbers that a customer desires to be included in the Company s PS ALI service must be owned by the Company Telephone numbers that are provided b
42. EREXCHANGE SERVICES SECTION 1 Definitions cont d Residential Service Service to the following locations cont d In the event a Customer s service is discovered to be in violation of the provisions above the telephone company shall back bill to recover the under charge To determine the amount of under charge the telephone company shall first review its service records to determine the period of under charge Should the Customer dispute the period determined by the telephone company the Customer has the burden of demonstrating a shorter period of under charge In cases where the telephone company service records do not indicate the term of under charge a period of 12 months shall be used and the burden of demonstrating a shorter period shall be upon the Customer The under charge shall be assessed based upon the then effective equivalent business rates less prior payments The Company upon failure of the Customer to pay the amount back billed shall suspend or at the company s sole option terminate service to the Customer until such time as the back billed amount plus late payment penalty if any are paid in full A Residential Customer may not transfer or port a business telephone number to the Company as a residential telephone number Service Commencement Date The first day following the date on which the Company notifies the Customer that the requested service or facility is available for use unless extended by t
43. EXCHANGE AND INTEREXCHANGE SERVICES 2 6 SECTION 2 Regulations cont d Payment Arrangements cont d 2 6 6 Deposits cont d 9 10 11 Cox shall automatically refund the deposit with accrued interest for Residential and Business service after twelve 12 months satisfactory payment of undisputed charges and where payment was not late more than twice provided however that service has not been disconnected for non payment within the twelve 12 month period Payment of a charge shall be deemed satisfactory if received on or prior to the date the bill is due see section 2 6 2 4 Payment of a charge shall be deemed not satisfactory if made by a check that is subsequently dishonored Cox may withhold a refund or the return of a deposit pending resolution of a dispute with respect to charges secured by the deposit The deposit made by the end user with Cox at the time of application for telephone service shall not constitute an advance payment to cover service bills but for all purposes it is to be considered as security for the payment of monthly bills or other proper charges Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 35 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 6 Payment Arrangements cont d 2 6 7 Discontinuance of Service 1 Cox may refuse servi
44. HANGE SERVICE AREA Interexchange Service subject to this Service Guide is offered from points originating within Company s Local Service Area and terminating to points outside of Company s Local Service Area and within the State of Nevada Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C d b a COX COMMUNICATIONS PAGE NO 5 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions Certain terms used generally throughout this SERVICE GUIDE are defined below Access Line An arrangement which connects the Customer s telephone to a Cox designated switching center or point of presence Account Codes Allows a User to allocate local calls to a 4 digit non verified account code Applicant Any person or entity requesting telecommunications service Authorized User A person firm corporation or other entity that either is authorized by the Customer to use local exchange or interexchange telephone service or is placed in a position by the Customer either through acts or omissions to use local exchange or interexchange telephone service Business Customer A Customer receiving local exchange Business Service as defined herein Business Telephone Service Telephone service provided to gt business location or gt a Residential location which is listed in the business section of the local telephone book or gt Residential location advertised or
45. IRST REVISED PAGE NO 18 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 SECTION 2 Regulations cont d Undertaking of the Company cont d 2 1 4 Liability of the Company cont d 9 With respect to Emergency Number 911 Service cont d g Emergency Locator Service Business Customer acknowledges and understands that the E911 database will provide accurate information to first responders and others who access the database only if the Customer assures that the information is accurate at every moment of time Company shall have no liability for any delay incorrect response or any injury that Customer or any person suffers as a result of any inaccuracy in the E911 database caused by Customer s actions or failure to act The Customer must advise the Company of E911 move add change or delete information in writing within twenty four 24 hours of the effective date of the change Company makes no warranties express or implied regarding the accuracy of E911 information provided by the Customer It is Customer s responsibility to conduct initial and regular testing of the ability to dial 9 1 1 over Cox Business services and ensure that 1 Customer Premises Equipment CPE is compatible with Cox Business s services 2 the PSAP is able to indentify the Customer s address when a 911 call is placed from Customer s location and if Customer is using a PS ALI service to provide enhanced PS ALI
46. MUNICATIONS PAGE NO 42 COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 11 2 11 1 1 SECTION 2 Regulations cont d Cancellation of Service Cancellation of Application for Service The Company will provide all its Residential Customers the right of rescission in accordance with applicable state law Post the Residential Customer s right of rescission period and the Customer cancels an application for service prior to the start of service or prior to any special construction no charges will be imposed except for those specified below Where prior to cancellation by the Customer the Company incurs any expenses in installing the service or in preparing to install the service that it otherwise would not have incurred a charge equal to the costs the Company incurred less net salvage shall apply but in no case shall this charge exceed the sum of the charge for the minimum period of service ordered including installation charges and all charges others levy against the Company that would have been chargeable to the Customer had service begun The special charges described in 1 and 2 of this sub section will be calculated and applied on a case by case basis Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 43 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 11 Canc
47. USINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 9 Telephone Assistance Programs cont d 9 1 Lifeline Assistance cont d 9 1 1 7 9 1 2 9 1 3 Eligibility Requirements cont d Lifeline eligibility will be verified annually and will be reviewed if Cox has a reason to believe a Customer no longer meets the criteria If a Lifeline Customer is identified as being ineligible the Company will send the Lifeline Customer a written notice of discontinued eligibility If no proof of eligibility is furnished to Cox within 30 days the Customer s Lifeline discount will be discontinued If it is determined that more than one member of any Customer s household is receiving Lifeline service Cox will discontinue Lifeline service to the Customer without providing prior notice to Customer Rates If the applicant is a qualified participant the End User Common Line Charge EUCLC associated with the primary residential access line will be waived Customers meeting the eligibility requirements herein will receive a discounted rate for one telephone line per household at the principle place of residence Additional features and services will be available at regular retail or promotional rates as applicable Contact Company Customer Service Representative for details Additional Regulations No deposit will be required of a Lifeline Customer if the Customer voluntarily subscribes to Toll Restriction If a Customer do
48. X BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 4 2 3 SECTION 2 Regulations cont d Undertaking of the Company cont d Liability of the Company Delays or Interruption of Service The Customer assumes all risk for damages arising out of delays in installation of service or facilities mistakes omissions interruptions delays errors or defects in transmission failures or defects in equipment or facilities furnished by the company or arising out of failure of the company to maintain proper standards of maintenance of operations or to exercise reasonable supervision except as noted in Section 2 10 1 Credit Allowance for Interruptions following The maximum credit allowable with respect to Service provided shall not exceed the amount of Service charges during a single billing period The liability of the company for damages shall in no event by reason of any delays interruptions omissions errors failures or defects in installation or service exceed an amount equal to the Customers local exchange service and expanded local calling scope charges for a regular billing period with respect to such delayed defective or interrupted local exchange service No other liability shall in any way attach to the company in consideration of such delays or interruptions The company will not be liable for any loss or damage nor for any impairment or failure of service arising from or in connection with the use of Custome
49. all Rejection and Three Way Calling This feature package requires specialized Customer Premises Equipment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 51 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 3 Custom Calling Features cont d Business Feature Package Descriptions Business Value Package Provides a Business Customer with the following features Call Forwarding 3 Way Calling Call Waiting Speed Calling 30 and Busy Line Redial Business ID Package Provides a Business Customer with the following features Caller ID Call Forwarding 3 Way Calling Call Waiting Speed Calling 30 and Busy Line Redial This feature package requires specialized Customer Premises Equipment Solution Package Provides the Business Customer with the following features Call Forwarding Call Waiting Speed Calling 30 Numbers Three Way Calling Call Return Busy Line Redial Selective Call Acceptance Selective Call Forwarding Selective Call Rejection Call Forwarding Busy Call Forwarding No Answer Call Forwarding on Call Waiting Caller ID and Call Waiting ID This feature package requires specialized Customer Premises Equipment Charges Depending on the feature charges for optional Custom
50. and billed on six second increments as detailed on the Cox Customer Service Agreement There is a complementary interstate call plan that includes state to state calls to all 50 states the District of Columbia Puerto Rico the U S Virgin Islands Guam CNMI and American Samoa Additionally Customers will receive free ITS minutes each month depending on the number of lines associated with the account pursuant to the table below Number of Lines Free Minutes 2 through 5 250 6 through 10 500 11 1 000 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 61 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 5 BUNDLED SERVICES 5 1 Residential Services 1 Cox Unlimited Connection Call Plan A General Where facilities exist and operating conditions permit the Cox Unlimited Connection Call Plan offers Residential Customers with unlimited intrastate interstate direct dialed toll calling subject to the conditions below B Eligibility Residential Customers Company s service area who subscribe to 1 One flat rated Residential Access Line and 2 Cox Long Distance for both the intra and inter LATA toll services on that same line and 3 The Solutions feature package on that same line 4 Voice Mail optional C Terms and Conditions 1 applicable monthly recurring charge fo
51. any databases or against other host ALI databases will also be returned to Customer for correction This includes errors that occur during the Initial Load File build and errors occurring after the initial load Error records will be returned as is to Customer Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 4 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 5 SECTION 7 Ancillary Service cont d Emergency Locator Service Eligibility Requirements cont d Customer will migrate and update DID numbers and all other telephone numbers associated with this service through the PS ALI Manager after the ILF The web based system permits Customer to maintain station level ALI identification records in the form of move add change or delete to pre authorized Customer records identified by telephone number range on the PS ALI Customer Profile Order Form After validation and processing through the PS ALI database system Company will route updated telephone number records to the appropriate E911 database provider based upon the NPA NXX on each record Records processed by the Company will be transmitted to the appropriate E911 database provider s throughout the country Telephone numbers that are transported outside of Company s defined operational jurisdictions either on a temporary o
52. any s network are of the proper mode band width power data speed and signal level for the intended use of the Customer and in compliance with the criteria set forth in Section 2 1 6 Provision of Equipment and Facilities following and that the signals do not damage Company equipment injure its personnel or degrade service to other Customers If the Customer or its agent fails to maintain and operate its equipment and or system or that of its agent properly with resulting imminent harm to Company personnel equipment or the quality of service to other Customers the Company may upon written notice require the use of protective equipment at the Customer s expense If this fails to produce satisfactory quality and safety the company may upon written notice terminate the Customer s service without liability Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 21 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 4 15 16 SECTION 2 Regulations cont d Undertaking of the Company cont d Liability of the Company cont d In conjunction with a non published telephone number as described in Section 3 4 5 3 Non Published Listings following the Company will not be liable for failure or refusal to complete any call from a non published telephone number as a result of blocked Caller ID and the r
53. arding the call placing the call on hold sending the call to treatment placing the existing call on hold and answering the incoming call or answering the call and dropping the existing call This feature requires specialized Customer Premises Equipment Caller ID Caller Name amp Number Delivery Allows the called party to see the name and where available the telephone number of the calling party This feature requires specialized Customer Premises Equipment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 50 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 3 a Custom Calling Features cont d Feature Descriptions cont d Distinctive Ring Where facilities and operating conditions permit this feature allows up to four directory numbers to terminate on a telephone line and telephone set Each directory number has a distinctive ringing sequence and is priced separately Priority Ringing Allows up to 31 directory numbers to be automatically identified by distinctive ringing If a subscriber is engaged in conversation and a call from one of the designated directory numbers arrives a distinctive call waiting tone accompanies the incoming call All other calls ring normally Selective Call A
54. arges Rates for Priority Provisioning Priority Restoration are applied on a per circuit basis for special access services and on a per line or trunk basis for Switched Access Service Priority Provisioning and Priority Restoration rates are applied as a one time activation charge for each Cox TSP circuit line and or trunk service request When an Access Service is ordered with both Priority Provisioning and Priority Restoration the non recurring charge for Priority Restoration applies for both the provisioning and the restoration The Administration and Maintenance charges are applied per line or trunk and per circuit for Special Access Service Each loop or loop segment of a Special Access multi point service will be treated as a separate circuit with charge applied on a per loop basis The Priority Level Change charge is applicable when the TSP System order activity is changing priority levels It applies each time the level is changed to a higher or lower level or when moving to an E category For subsequent orders for additional lines and circuits TSP System assignment may apply upon Customer request and review by Cox When the TSP System is revoked or discontinued and the associated Service is continued in service no charge applies for such discontinuance of Cox TSP When performing services under TSP where additional labor charges may apply Cox will attempt to notify Customer of charges before the required additiona
55. ary to preempt one or more Customer services with a lower or no restoration priority in order to install or restore NS EP telecommunications service of a higher priority The Company will make reasonable effort to notify the Customer of the action being taken if such preemptive action is necessary Customers who have their service levels impacted from this situation may qualify for credit for such services in accordance with the provisions for credits as specified in the Cox Local Exchange Service tariff section 2 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 8 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 7 Ancillary Service cont d 7 6 Telecommunications Service Priority TSP System 4 Qualifying TSP Services The scope of work for identifying specific TSP services is described as follows A Priority Provisioning Installation The initial set up and construction process for provisioning and supplying telecommunications services to a Customer including all associated transmission wiring and equipment if provided by the Cox at a time earlier than Cox standard order intervals Cox standard order intervals are quoted on a case by case basis and are time date sensitive B Priority Restoration The restoration of Cox services currently being contracted by a Cox Customer at a time earlier than Cox standard o
56. as been reached if the called party is unavailable and the calling party requests or agrees to speak to a party other than the party initially specified the call is still billed as a Person to Person call The calling party is responsible for identifying the party at the called station Station to Station Calls complete with the assistance of an operator to a particular Station The call may be billed to the called party General Assistance The Customer has the option to request general information from the operator such as dialing instructions country or city codes area code information and Customer Service 800 888 telephone numbers but does not request the operator to complete the call Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 70 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 3 Ancillary Services cont d 7 2 Operator Assistance cont d 7 2 2 Operator Assisted Charges Operator assisted calls are subject to per minute charges as applicable and a per use charge may apply based on the manner in which the call is completed The following operator services will not be assessed a per use charge Calling Card Customer dialed General Assistance The following operator services will be assessed a per use charge plus any applicable per minute of use charges Calling Card Operato
57. associated wiring on such premises or by the installation or removal thereof when such defacement or damage is not the result of the negligence of the company or its employees Errors The Company s liability for damages arising from errors or omissions the making up or printing of its directories or in any directory published by another telephone company or that company s authorized directory publisher in which the customer s listings appear or for error or omission on intercept service or in accepting listings as presented by Customers or prospective Customers shall be limited to the amount of actual impairment of the Customer s service and in no event shall it exceed an amount equal to the Customer s local exchange service and expanded calling scope charges during the period covered by the directory in connection with which the error or omission occurs The Company shall not be liable for any delay or failure of performance or equipment due to causes beyond its control including but not limited to acts of God fire flood explosion or other catastrophes any law order regulation direction action or request of the United States government or of any other government including state and local governments having or claiming jurisdiction over the Company or of any department agency commission bureau corporation or other instrumentality of any one or more of these federal state or local governments or of any military authorit
58. at no charge Company s Local Exchange Service offerings include but are not limited to the following where facilities and operating conditions permit Basic Residential Service Local Residential o Local Line up to four local lines per customer location Business Service Local Business Local Line 3 1 1 Local Calling Areas Where facilities exist and operating conditions permit exchanges included in the local calling area include Jean Laughlin Las Vegas Mt Charleston Nelson and Searchlight Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 46 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 3 1 3 1 2 SECTION Local Exchange Service cont d Local Exchange Service cont d Local Line Local Line provides the Customer with a single voice grade communications channel Each Local Line will include a telephone number Non Recurring Charge NRC Local Line A Local Line Customer will be charged applicable Non Recurring Charges NRCs The definitions below describe the one time charges NRCs that may appear on a Customer bill DEFINITIONS Line Connection Charge Applies for ordering and connecting local exchange service For Residential service one rate is charged for the first two residential lines installed at the same time at the same premises Additional Residential lines after
59. ble to new and existing Residential Customers who agree to a 24 Month Service Agreement and meet the eligibility criteria set forth below Customers subscribing to PLG will receive a price lock guarantee for the twenty four month term of the agreement 2 Eligibility To be eligible Customer must be a new or existing Residential Customer of Cox or its affiliate in good standing no outstanding balance over 30 days and subscribe to a 24 month term commitment Subscription Term for at least one line of Residential Local Exchange Service and select Cox as the provider for local toll and long distance telephone service for this line 3 Terms and Conditions 1 If during the Subscription Term i Customer disconnects any of the services described in 2 above or ii Customer s Service is disconnected for non payment fraud or violation of this Service Guide or other applicable terms and conditions Customer will be billed and Customer shall pay an applicable early termination fee ETF The ETF will be reduced a pro rata amount for each full month of the Subscription Term that the Customer completes For example if the applicable ETF is 48 and the Customer terminates CDT Service during month 18 of the Subscription Term Customer shall pay Cox a 14 ETF 48 00 minus 34 2 00 x 17 full months If Services are suspended restricted or cancelled charges will accrue through the date that Cox fully processes the suspension restriction
60. cceptance Allows the Customer to create a list of telephone numbers Incoming calls from these numbers are accepted All other calls are forwarded to an announcement Selective Call Forwarding Allows the Customer to create a list of telephone numbers Incoming calls from these numbers are forwarded to another number instead of being completed at the Customer s telephone number All other calls are completed as usual Toll charges will apply if call is forwarded or returned outside of the local calling area Selective Call Rejection Allows the Customer to create a list of telephone numbers Incoming calls from these numbers are forwarded to an announcement All other calls are accepted Speed Calling 8 Allows a Residential Customer to preprogram up to 8 telephone numbers and then access these numbers with the simple touch of one digit or two digits on the telephone set Speed Calling 30 Allows a Business Customer to preprogram up to 8 telephone numbers and then access these numbers with the simple touch of one digit or two digits on the telephone set Three Way Calling Allows the Customer to conference in a third person to an existing call so all three people can speak together in the same conversation Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 51 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION
61. ce or terminate existing service to an End User without notice for tampering with Cox s equipment or misuse or abuse thereof in order to avoid payment of lawful charges or use thereof in such manner as to create danger to life or property of Cox or End Users 2 Cox may refuse service or terminate existing service to a Customer pursuant to the disconnect procedure provided below for any of the following reasons a b d e f g h i j Nonpayment of a bill within the period prescribed by these SERVICE GUIDEs and or nonpayment of a single bill within a multiple billed account Failure to make a security deposit as set forth in these SERVICE GUIDEs Violation of or noncompliance with any provision of law or upon lawful order from a court of competent jurisdiction Refusal to permit Cox reasonable access to its telecommunications facilities for recovery maintenance and inspection thereof Interconnection of a device line or channel to Cox s facilities or equipment contrary to Cox s terms and conditions of service on file with and approved by the Commission Use in such manner as to interfere with service to other Customers Abandonment of the service Impersonation of another with fraudulent intent or other acts whether real or perceived to defraud the Company Use of service or facilities for a call or calls in a manner reasonably expected to frighten abuse torment or harass another
62. cted to the facilities furnished pursuant to this SERVICE GUIDE the responsibility of the Company shall be limited to the furnishing of facilities offered under this SERVICE GUIDE and to the maintenance and operation of such facilities Beyond this responsibility the Company shall not be responsible for a the transmission of signals by Customer provided equipment or for the quality of or defects in such transmission or b the reception of signals by Customer provided equipment or c network control signaling where such signaling is performed by Customer provided network control signaling equipment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 23 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 2 1 2 2 2 2 2 2 2 3 SECTION 2 Regulations cont d Undertaking of the Company cont d 7 Non routine Installation At the Customer s request installation and or maintenance may be performed outside the Company s regular business hours or in hazardous locations In such cases charges based on cost of the actual labor material or other costs incurred by or charged to the Company will apply If installation is started during regular business hours but at the Customer s request extends beyond regular business hours into time periods including but not limited to weekends holidays and or nig
63. d until canceled by the Customer Unless otherwise specified herein for the purpose of computing charges in this SERVICE GUIDE a month is considered to have 30 days All calculations of dates set forth in this SERVICE GUIDE shall be based on calendar days unless otherwise specified herein Customers may be required to enter into written Service Orders which shall contain or reference the name of the Customer a specific description of the service ordered the rates to be charged the duration of the services and the terms and conditions in this SERVICE GUIDE Any termination shall not relieve Customer of its obligation to pay any charges incurred under the Service Order or Customer Service Agreement and this SERVICE GUIDE prior to termination The rights and obligations which by their nature extend beyond the termination of the term of the Service Order shall survive such termination This SERVICE GUIDE shall be interpreted and governed by the laws of the State of Nevada without regard for the State s choice of laws provisions Another telephone company must not interfere with the right of any person or entity to obtain service directly from the Company Cox will make reasonable attempts to reserve the telephone numbers for Customer s new telephone service Reserved telephone numbers may change prior to the time of installation of service Customers shall not use publish or advertise reserved numbers until service has been activated Custo
64. ds Domestic calls terminating in the 50 states and the District of Columbia will be billed in 6 second increments and rounded up to the next highest increment All calls terminating in Canada Puerto Rico and US Virgin Islands will be billed in 6 second increments with a 30 second minimum If the plan is terminated prior to the expiration of the selected term or Customer fails to meet all of the conditions set forth above Cox may re rate Customer s usage during the term of the plan to the commitment rate properly chargeable based on the term length actually achieved by Customer up to the termination date If service is terminated within the first year of the plan the year one rate will be used to re rate all usage charges up to the termination date Calls that originate and terminate in the State of Nevada will be assessed a per minute rate based on cumulative MOU s and term commitment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 57 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 4 1 4 1 5 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d Optional Calling Plans cont d Business Service cont d Cox Switched LD Enterprise III Cox Switched LD Enterprise III is a one two or three year term direct dialed long distance Business call plan The call plan is available to n
65. e block of 2500 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 2500 minute block will be billed in whole minute increments CBS Minute Pack 5000 This optional long distance call plan provides Cox Business Customers a block of 5000 minutes of direct dialed intrastate and interstate long distance service The block of 5000 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 5000 minute block will be billed in whole minute increments Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 60 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 4 Intrastate Toll Service cont d 4 1 Intrastate Telecommunications Service cont d 4 1 5 Optional Calling Plans cont d 2 Business Service cont d The Business Nickel Call Plan This Business call plan provides Cox Business Customers a competitively priced alternative to the standard long distance plan The call plan is available to new and existing customers who choose Cox Long Distance for both PIC and LPIC The plan is a flat per minute all day every day on direct dialed intrastate calls with no monthly recurring charge
66. e or other wrongful act of Cox the 911 Customer its users agencies or municipalities or the employees or agents of anyone of them Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 18 0 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 1 Undertaking of the Company cont d 2 1 4 Liability of the Company cont d With respect to Emergency Number 911 Service cont d e 911 service is provided solely for the benefit of the Customer The provision of such service shall not be interpreted construed or regarded as being for the benefit of or creating any company obligation toward or any right of action on behalf of any third person or other legal entity f For eMTA provisioned voice services when the Customer purchases and maintains a battery for the eMTA and for non eMTA provisioned voice services 911 service will be designed by the company to provide at least the same level of service reliability and quality as local exchange telephone service in the exchanges where 911 systems are equipped with the features required to provide 911 services while commercial power is available and during outages for the period when the battery is in operation Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS F
67. ective call forward Selective call rejection long distance alert Per call caller ID blocking Preferred Unlimited local calling per minute long distance rate plus Voice mail Busy line redial Call forwarding Call forwarding busy Call forward no answer Caller ID Call waiting Call return Priority ringing Speed call Three way calling Selective call acceptance Selective call forward Selective call rejection long distance alert Per call caller ID blocking Essential Unlimited local calling plus Caller ID and Call Waiting Starter Unlimited local calling Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 56 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 4 1 4 1 5 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d Optional Calling Plans cont d Business Service Cox Switched LD Solutions III Cox Switched LD Solutions III is a one two or three year term long distance direct dialed Business call plan The call plan is available to new and existing Business Customers that choose Cox Local and Long Distance both PIC and LPIC The plan covers the 48 contiguous states All minutes of use charges will be assessed based on the cumulative minutes of interstate and intrastate usage except for toll minutes to Alaska Hawaii Puerto Rico and the U S Virgin Islan
68. ees to release indemnify and hold Cox harmless from any and all loss claims demands suits or other action or any liability whatsoever whether suffered made instituted or asserted by the Customer or by any other party or person for any personal injury to or death of any person or persons of for any loss damage or destruction of any property whether owned by the Customer or others If the Customer does not purchase a battery for the eMTA or does not monitor the status of the battery and replace it when it no longer holds a charge service including 911 service will not function during a household power outage Even if customer has a battery for the eMTA if customer only has a phone that requires electricity to operate e g a cordless phone access to 911 service will not be available during a household power outage The Customer also agrees to release indemnify and hold Cox harmless for any infringement or invasion of the right of privacy of any person or persons caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance removal presence conditions occasion or use of 911 service features and the equipment associated with it or by an services furnished by Cox including but not limited to the identification of the telephone number address or name associated with the telephone used by the party or parties accessing 911 service and which arise out of the negligenc
69. efusal of such calls by any called party The Company will use its best efforts to prevent the disclosure of a non published number but will not be liable should such number be divulged When a Customer with a non published telephone number as defined herein places a call to the Emergency 911 Service the Company will release the telephone number name and address of the calling party where such information can be determined to the appropriate local governmental authority responsible for the Emergency 911 Service upon request of such governmental authority By subscribing to service under this SERVICE GUIDE Customer acknowledges and agrees with the release of information as described above Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 22 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 SECTION 2 Regulations cont d Undertaking of the Company cont d 2 1 5 Notification of Service Affecting Activities The Company may provide the Customer reasonable notification of service activities that occur in normal operation of its business Such activities may include but are not limited to equipment or facilities additions removals or rearrangements and routine preventive maintenance Generally such activities are not specific to an individual Customer but affect many Customers services No specific advance notifica
70. ellation of Service cont d 2 11 2 Cancellation of Service by the Customer If a Business Customer cancels or terminates service before the completion of the term for any reason whatsoever Customer agrees to pay to Company the following sums which shall become due and owing as of the effective date of the cancellation or termination and payable within the period set forth in 2 6 2 Billing and Collection of Charges all costs fees and expenses incurred in connection with a all Non Recurring Charges reasonably expended by Company to establish service to Customer plus b any disconnection early cancellation or termination charges reasonably incurred and paid to third parties by Company on behalf of Customer plus c all Recurring Charges specified in the applicable Customer Services Agreement and or SERVICE GUIDE for the balance of the then current term 2 12 Transfer and Assignments Neither the Company nor the Customer may assign or transfer its rights or duties in connection with the services and facilities provided by the Company without the written consent of the other party except that the Company may assign its rights and duties a to any subsidiary parent company or affiliate of the Company b pursuant to any sale or transfer of substantially all the assets of the Company or c pursuant to any financing merger or reorganization of the Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEV
71. er TN from the party receiving the call Exceptions to call number block are E911 and Toll Free Service Call Return Provides the Customer an announcement of the last phone number that called them Toll charges will apply if call is forwarded or returned outside of the local calling area Call Trace Allows a Customer who has been receiving harassing or annoying phone calls to have the number of the calling party recorded by the Company s switch and kept by the Company Customer must then file a complaint with appropriate law enforcement agency The law enforcement agency will be permitted access to the recorded information however the calling party information will not be disclosed to the Customer This feature is only available on a per use basis Call Waiting The subscriber already involved in a call receives a tone that another incoming call is waiting to be answered The called party hearing the call waiting tone during the existing conversation can choose to flash the hook switch and connect to the incoming call This feature includes Cancel Call Waiting which allows the subscriber to enter a code that disables the Call Waiting feature so that he or she will not hear a tone during a conversation with another party Call Waiting ID Allows the subscriber to receive calling party information during call waiting Call Waiting ID presents the subscriber with a set of options to treat the incoming call These options include forw
72. er manufacturer As a condition to Company s obligation to initiate and continue PS ALI services to Customer Customer is obligated to deliver to Company and to continue in full force and effect the following a completed order form as required by the Company its authorization for NENA IDs and permission for insertion into ALI databases identification of Customer s PS ALI program manager a completed and accurate ILF form a signed authorized executed letter of agency as described above a designated point of contact evidence sufficient to Company that the Customer has obtained authorization from any and all LEC dial tone providers to insert and modify ALI records for the specified telephone number ranges h and complete and accurate information about its PBX equipment sufficient to establish that the equipment has the capability to forward ANI information to the selective router in accordance with LEC and local requirements amoaanco Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 6 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 7 Ancillary Service cont d 7 5 Emergency Locator Service 2 Eligibility Requirements cont d y Company may request from time to time additional information from Customer and Customer shall promptly and within any time period stated respond to any such request z
73. es not elect Toll Restriction regular deposit guidelines and regulations will apply Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319
74. ew and existing Business Customers that select Cox Local Cox Long Distance both PIC and LPIC and Cox Affiliated Company s high speed Internet service The plan covers the 48 contiguous states All minutes of use MOU charges will be assessed based on the cumulative minutes of interstate and intrastate usage except for toll minutes to Alaska Hawaii Puerto Rico and the U S Virgin Islands Domestic calls terminating in the United States are billed in 6 second increments and rounded up to the next highest increment All calls to Puerto Rico and US Virgin Islands are billed in 6 second increments with a 30 second minimum If the plan is terminated prior to the expiration of the selected term or Customer fails to meet all of the conditions set forth above Cox may re rate Customer s usage during the term of the plan to the commitment rate properly chargeable based on the term length actually achieved by Customer up to the termination date If service is terminated within the first year of the plan the year one rate will be used to re rate all usage charges up to the termination date Calls that originate and terminate in the State of Nevada will be assessed a per minute rate based on cumulative MOU s and term commitment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 58 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES
75. f facilities in which Cox may not control or provision all or part of the services provided The Cox TSP System also applies only to Customers directly contracted with Cox The TSP System applies only to NS EP telecommunications services as outlined in NCSD 3 1 Section 7 Scope of the NS EP TSP System Cox will within the limits of good management and availability make available the necessary facilities to restore service in the event of conditions supporting TSP Restoration of services may require the use of temporary facilities such as wireless or ground level cable or fiber runs and drops Restoration may also require the temporary use of government owned facilities Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 9 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 6 SECTION 7 Ancillary Service cont d Telecommunications Service Priority TSP System 5 Applicable Cox Service Profiles cont d All TSP services are identified by specific service profiles m The service profile defines the level of support to the portion of the telecommunications service that Cox owns and or operates The service profile is composed of the following element groups Element Group A Customer premises equipment This may include Cox owned and or managed routers network interface devices and network termination eq
76. f the Customer s account is deemed to be a credit risk the Company will attempt to contact the Customer to make inquiries concerning the abnormal usage and may require a security and or payment of charges on the account to continue toll service If the Customer does not respond the Company may suspend toll service The Company will notify the Customer within 24 hours of initiating the toll restriction A Customer who has had toll restriction placed on their account will not be able to dial or complete inter intraLATA toll calls Use of Recording Devices Customers and Authorized Users who use recording devices do so at their own risk A Customer or Authorized User may only use a recording device if the Customer or Authorized User complies with the requirements of this section and only if the Customer or Authorized User is able to connect or disconnect the recording device or turn the recording device on or off at will Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 40 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 10 Allowances for Interruptions of Service 2 10 1 Credit Allowances for Interruptions The Company shall make an adjustment or refund as required below if a Customer s service is interrupted otherwise than by negligence or willful act of the Customer The adjustment or refund
77. feature packages and Cox Connection Packages The refund would not apply to local toll and long distance charges taxes fees and surcharges To be eligible for the refund a Residential Customer must make a refund claim within the first sixty days of service and discontinue Cox Digital Telephone Service For Business Customers the 30 day Satisfaction Guarantee period begins on the date of installation and entitles the Business Customer to a refund of installation fees and the first month s recurring charges Refunds of Business Customer installation fees including any construction costs billed to the Customer will be limited to the actual amounts billed or 300 whichever is less The refund would not apply to local toll and long distance charges taxes fees and surcharges Business Customer Satisfaction Guarantee claims must be made within 30 days of service activation to avoid applicable early termination charges The Company at its option may provide products or services to a 25 value asa gesture of goodwill whenever the Company deems it appropriate to compensate Customers for their inconvenience On Time Guarantee Residential Customers The Company offers an On Time Guarantee to its Residential Customers If a Cox technician or agent does not arrive at the Customer s premises within the prearranged service window upon Customer s request Cox will credit the Customer s account 20 on the next bill cycle This credit
78. feline service if they are able to certify and furnish proof that the total gross annual income of their household does not exceed 175 of the Federal Poverty Guidelines FPG Applicant must request assistance by completing a Company provided form Proof of income or proof of eligibility in any of the qualifying low income assistance programs listed above must be consistent with applicable law and provided to Cox at the time of application for service Once eligibility has been established Cox will not retain copies of the documentation provided The Lifeline discount will not be established until proof of eligibility has been received by Cox If the Customer requests installation prior to Cox s receipt of such proof the service requested will be provided but without the Lifeline discount Whenever eligibility documentation is provided subsequent to installation the Lifeline discount will be provided on a going forward basis The use or disclosure of information concerning Cox s Lifeline applicants and Customers is limited solely to purposes directly connected with the administration of Lifeline Program and will be treated as highly confidential It is the Lifeline Customer s responsibility to notify Cox if the Customer ceases to be eligible for Lifeline service Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS SECOND REVISED PAGE NO 76 d b a COX B
79. for Directory Assistance Service are not applicable to calls placed from Hospitals Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 69 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 2 7 2 1 SECTION 7 Ancillary Services contd Operator Assistance A Customer may obtain the assistance of an operator to complete local exchange and ITS telephone calls in the following manner Third Number Billing Provides the Customer with the capability to charge a call toa third number which is different from the called or calling party The party answering at the third number has the option to refuse acceptance of the charges in advance or when queried by the operator Collect Calls Provides the Customer with the capability to charge a call to the called party On the operator announcement of a collect call the called party has the option to refuse acceptance of charges in advance or when queried by the operator Calling Cards Provides the Customer with the capability to place a call using a calling card of an Interexchange Carrier with or without the assistance of an operator Person to Person Person to Person charges apply when the calling party specifies to the operator a particular person to be reached or a particular station department or office to be reached through a PBX or Centrex attendant After the called station h
80. functions as described below that 3 the PSAP is able to indentify the specific location within Customer s address from where the 911 call is placed See Section 5 Testing 9 1 1 Call Processing for PBX Systems _NENA Technical Information Document No 03 502 Trunking for Private Switch 9 1 1 Service available at www nena org Without limiting the generality of the foregoing if Customer is served by the Company through a PBX or any customer owned or customer controlled equipment or Cox Business VoiceManager and Centrex then Customer shall immediately and continuously inform the Company of any and all changes to the PBX or other equipment which might impair the accuracy of the E911 database as to any users of the Company s services Moreover Customer shall timely inform all new and existing users of its equipment or its internal telephone systems of the limitations of E911 in such a setting and shall provide the users with instructions on how they should identify their physical location in situations in which a 911 call is placed The acknowledgments by and obligations of the Customer apply to any form of E911 service provided to the Customer by Company including its PS ALI offering Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 19 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 4 1
81. ge and must be replaced Lifeline customers may request a replacement battery from Cox free of charge Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 14 2 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 1 Undertaking of the Company cont d 2 1 3 Terms and Conditions cont d 9 The Customer agrees to return to the Company all Company provided equipment delivered to Customer within five 5 days of termination of the service in connection with which the equipment was used Said equipment shall be in the same condition as when delivered to Customer normal wear and tear only excepted Customer shall reimburse the Company upon demand for any costs incurred by the Company due to Customer s failure to comply with this provision 10 To the extent that either the Company or any other Telephone Company exercises control over available cable pairs conduit duct space raceways or other facilities needed by the other to reach a person or entity the party exercising such control shall make them available to the other on terms equivalent to those under which the company makes similar facilities under its control available to its customers Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 15 d b a CO
82. gence of or noncompliance with the provisions of this SERVICE GUIDE by the Customer Authorized User Joint User or other common carrier providing service connected to the service of Company interruptions due to the negligence of any person other than the Company including but not limited to the Customer or other common carriers connected to the Company s facilities interruptions due to the failure or malfunction of non Company equipment interruptions of service during any period in which the Company is not given full and free access to its facilities and equipment for the purpose of investigating and correcting interruptions interruptions of service during a period in which the Customer continues to use the service on an impaired basis interruptions of service during any period when the Customer has released service to the Company for maintenance purposes or for implementation of a Customer order for a change in service arrangements interruption of service due to circumstances or causes beyond the control of the Company 2 10 3 Use of Alternative Service Provided by the Company Should the Customer elect to use an alternative service provided by the Company during the period that a service is interrupted the Customer is responsible for all charges incurred for the alternative service used Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX N d b a d b a EVADA TELCOM L L C SERVICE GUIDE COX COM
83. h the use of a service temporarily if such action is reasonable under the circumstances In case of such temporary discontinuance the Customer will be promptly notified and afforded the opportunity to correct the condition which gave rise to the temporary discontinuance During such period of temporary discontinuance credit allowance for service interruptions as set forth in Section 2 10 Allowance for Interruption of Service following is not applicable 2 The Customer is responsible for ensuring that Customer provided equipment connected to Company equipment and facilities is compatible with such equipment and facilities The magnitude and character of the voltages and currents impressed on Company provided equipment and wiring by the connection operation or maintenance of such equipment and wiring shall be such as not to cause damage to the Company provided equipment and wiring or injury to the Company s employees or other persons Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer s expense Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 28 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 5 2 5 3 2 5 4 SECTION 2 Regulations cont d Customer Equipment and Channels cont d Interconnection of Facilities Any special interface equipme
84. he Customer s refusal to accept service which does not conform to standards set forth in the Service Order or this SERVICE GUIDE in which case the Service Commencement Date is the date of the Customer s acceptance of service The parties may mutually agree on a substitute Service Commencement Date Service or Work Order The written request for Service executed by the Customer and the Company in a format specified by the Company The signing of a Service Order by the Customer and acceptance thereof by the Company initiates the respective obligations of the parties as set forth therein and pursuant to this SERVICE GUIDE but the duration of the service is calculated from the Service Commencement Date Services The Company s telecommunications services offered on the Company s network Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 11 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions cont d Station Telephone equipment from or to which calls are placed Third Party Billing A billing arrangement by which the charges for a call may be billed to a telephone number that is different from the calling number and the called number Trunk A communications path connecting two switching systems in a network used in the establishment of an end to end connection United States The forty eight states contained
85. he right of way for which Customer is responsible under Section 2 4 1 4 above and granting or obtaining permission for Company agents or employees to enter the premises of the Customer at any time for the purpose of installing inspecting maintaining repairing or upon termination of service as stated herein removing the facilities or equipment of the Company not creating or allowing to be placed or maintained any liens or other encumbrances on the Company s equipment or facilities making Company facilities and equipment available periodically for maintenance purposes at a time agreeable to both the Company and the Customer No allowance for interruptions in service will be made for the period during which service is interrupted for such purposes allowing the Company or its agent access to the property with no notice to remove Company facilities and or equipment after the Customer has discontinued service and providing the Company with written notification of any change in name ownership or control Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 25 1 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 4 2 4 1 SECTION 2 Regulations cont d Obligations of the Customer cont d General cont d The Customer shall be responsible for cont d 13 14 ensuring that the Customer provided equip
86. ht hours additional charges may apply Standard installation service charges reflect service provided between Monday through Saturday 8 00 a m 5 00 p m at current installation intervals and without work interruptions by the Customer For Residential Customer requests for expedited services that require installations on a date that is less than the normal offered interval a 100 increase in applicable service charge shall apply or if during a promotional period the full non discounted service charge would apply For Business Customer requests for expedited services that require installations on a date that is less than the normal offered interval an expedite charge will apply the amount of which will be provided to the customer at the time of the request 8 Ownership of Facilities and Equipment Title to all facilities and equipment provided by Company in accordance with this SERVICE GUIDE remains in the Company its agents or contractors Prohibited Uses 1 The services the Company offers shall not be used for any unlawful purpose or for any use as to which the Customer has not obtained all required governmental approvals authorizations licenses consents and permits 2 The Company may require a Customer to immediately shut down its transmission of signals if said transmission is causing interference to others Minimum Period The minimum period for which services are provided and for which rates and charges are applicable is
87. ibility Requirements cont d Customer is responsible for working with Company and any other LEC dial tone provider s to set up any required National Emergency Numbering Association identification codes hereafter known as NENA ID for Customer s PS ALI records Customer is responsible for obtaining authorization from any LEC dial tone provider other than Company to insert and modify ALI records for the specified telephone number ranges in any regional E911 databases using the separate NENA ID assigned for PS ALI records Customer shall provide Company with a signed and properly authorized copy of a Letter of Agency LOA in favor of Company in the form requested by Company In addition to any other fees charged by Company Customer is responsible for any costs of any tasks related to setting up data exchange and obtaining user IDs and passwords for regional E911 databases Customer must obtain any approval needed for Company to submit PBX records on its behalf to regional E911 database provider s including any approval that may be required by any government agency In the event some of the automatic location identification records needed by Company to provision PS ALI services are not owned by the Company Customer shall obtain and provide to Company prior written consent from the E911 service provider to allow Company to use same without charge If Customer is porting to Company a block of telephone numbers from another
88. ill be held as a guarantee for the payment of charges A deposit does not relieve the Customer of the responsibility for the prompt payment of bills on presentation The deposit will not exceed an amount equal to a two month s charges for a service or facility which has a minimum payment period of one month or b the charges that would apply for the minimum payment period for a service or facility which has a minimum payment period of more than one month except that the deposit may include an additional amount in event that a termination charge is applicable In addition the Company shall be entitled to require such an applicant or Customer to pay all its bills within a specified period of time and to make such payments in cash or the equivalent of cash At the Company s option such deposit may be refunded to the Customer s account at any time Also the Company reserves the right to cease accepting and processing Service Orders after it has requested a security deposit and prior to the Customer s compliance with this request A residential applicant shall not be required to pay a deposit if they have satisfactory credit or otherwise meet the requirements of NAC 704 4085 The amount of the deposit for residential Customers shall not exceed an amount equal to two 2 months average local exchange charges for Services and or two 2 months average toll charges determined by actual or anticipated usage Cox Nevada Telcom LLC 1400 Lake Hea
89. ion 100 Package Where facilities and operating conditions permit the Connection Package will be offered to residential Customers The Cox Connection 100 Package is a bundled package of local and long distance telephone services The package includes 1 a Primary local access line 2 the Solutions feature package 3 one hundred 100 minutes of long distance service and 4 the Simply Five Saving Plan The eligibility condition of the U S Saving Plan requires that the Customer select Cox long distance for both PIC and LPIC elections The following products and services are included in the Cox Connection 100 Package One 1 Primary local access line with the Solutions Feature Package 100 minutes of long distance service and The Simply Five Saving Plan Voice Mail CDT Essential Package The Essential Package is an optional offering for Residential Customers that includes a Residential Basic Line with Busy Line Redial Call Waiting Call Waiting ID and Caller ID features Additionally the Customer must select Cox Long Distance as their intra and inter LATA service provider If the Customer requests Toll Restriction the Primary Interexchange Carrier PIC and IntraLATA Interexchange Carrier LPIC will be removed from the Customer s record Charges and terms associated with Toll Restriction are as set forth in Section 4 of this tariff CDT Premier Package Where facilities exist and operating conditions permit the Cox Premier
90. it established by a telecommunications provider for the administration of telecommunications service in a specified area for which a separate local rate schedule is provided It may consist of one or more central offices together with associated plant facilities used in furnishing telecommunications service in that area Extended Due Date Regular monthly extension or change of a bill s due date by a telecommunications provider Holidays New Year s Day Memorial Day Independence Day Labor Day Thanksgiving Day and Christmas Day Hunting Routes a call to an idle station line within a defined group of lines specified by the customer Individual Case Basis A service arrangement in which the regulations rates and charges are developed based on the specific circumstances of the Customer s situation Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 8 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions cont d Joint User A person firm or corporation designated by the Customer as a user of local exchange service furnished to the Customer by the Company and to whom a portion of the charges for such facilities are billed under a joint use arrangement LATA A local access and transport area established pursuant to the Modification of Final Judgment entered by the United States District Court for the Di
91. l labor is undertaken The Customer in obtaining a Priority Restoration recognizes that quoting charges and obtaining permission to proceed with the restoration of certain Services may cause certain delays and as a result could jeopardize the intent of early restoration of services provided under this program In subscribing to the TSP System service the Customer recognizes this condition grants the Company the right to quote charges after the restoration or installation is completed and agrees to pay the charges Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 11 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 7 SECTION 7 Ancillary Service cont d Temporary Suspension of Service Customer Initiated Seasonal Saver Plan Residential or Business Service may be temporarily suspended at the Customer behest Prior to the service suspension the Customer shall have paid for at least the first full month of service 7 7 1 Terms and Conditions The suspension rate will not be applicable until after the service has been in effect for at least one full month The full service rate will apply if service is restored within 30 days after the date beginning the suspension of service If the service is suspended for a period of 31 days or longer the reduced rate will apply The normal monthly recurring rates will be
92. lass of the call the calling party selects as defined below A Station to Station Station to Station charges will apply when the Customer dials the desired telephone number without the assistance of a Company Operator and the call is billed to the calling number This includes calls forwarded by the call forwarding equipment The Station to Station class of service also applies when the Operator 1 Records the calling telephone number for areas without automatic recording equipment 2 Reaches the called telephone number because of trouble on the network or because dial completion is not available 3 Places a call for a calling party who is identified as being disabled and is unable to dial the call because of that disability 4 Reestablishes a dialed call when there is a service fault that interrupts a call after the called person has been reached Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 54 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 4 1 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d 4 1 2 Timing of Messages a 4 1 3 4 1 4 Unless otherwise indicated all Residential calls are timed in one minute increments Business calls are timed in six second increments All calls are rounded up to the next higher minute or billing increment For s
93. ll Forward No Answer Caller ID Call Waiting Voice Mail If voice mail is selected Call Forward Busy and Call Forward No Answer are required features to enable voice mail to function properly Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 65 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 5 BUNDLED SERVICES 5 2 Business Services cont d 1 Cox Office Solutions Pak COSP Cont d 2 Regulations cont d 3 200 Minutes of Long Distance The Cox Office Solutions Pak COSP includes a block of 200 minutes of interstate and intrastate long distance The block of 200 minutes is pooled between the two lines Any unused minutes remaining at the end of the billing period will not carryover to the next billing period Interstate and intrastate minutes in excess of the 200 minute block will incur additional charges 4 High Speed Internet Access The COSP includes Cox Business Internet CBI provided by the Cox Affiliated Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 66 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 6 SPECIAL SERVICE ARRANGEMENTS 6 1 Price Lock Guarantee PLG with a 24 Month Service Agreement 1 Description PLG is availa
94. ment CPE such as a Private Branch Exchange PBX equipment provisioned on the Company s network is maintained and operated in a fashion to deter fraudulent or unauthorized access to the CPE The Customer is responsible for payment of all charges incurred on their monthly billing statement ensuring that station location information for all Customer provided Multi Line Telephone Systems MLTS or PBXs is current in the PS ALI so that emergency responders have the ability to locate the station in emergency situations Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 26 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 4 Obligations of the Customer cont d 2 4 2 Claims With respect to any service equipment or facility provided by the Company Customer shall indemnify defend and hold harmless the Company from all claims actions damages liabilities costs and expenses including reasonable attorneys fees for 1 any loss destruction or damage to property of the Company or any third party or the death of or injury to persons including but not limited to employees or invitees of either the Company or the Customer to the extent caused by or resulting from the negligent or intentional act or omission of the Customer its employees agents representatives or invitees or 2 any
95. mer is solely responsible for any expense or loss resulting from Customer s use publication or dissemination of these numbers prior to service activation The Customer has no property right in the telephone number associated with Cox telephone service however if Customer ports telephone numbers from another carrier to Cox subject to federal or state law or telephony industry guidelines Cox will use such numbers with Customer s telephone service After activation Cox reserves the right to change telephone numbers subject to federal or state law or telephony industry guidelines Business Customers who have fulfilled contract obligations and wish to transfer service type from Business to Residential will be allowed to keep existing telephone number s and receive residential rates Business Customers who have not fulfilled contract obligations and switch service types from Business to Residential will be issued new telephone number s when the service is transferred to a Residential Service type Additionally call intercept will not be deployed to inform the caller of the new Residential Service number s Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 14 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 1 Undertaking of the Company cont d 2 1 3 Terms and Conditions cont
96. ng this notice the Customer must take this corrective action and notify the Company of the action taken If the Customer fails to take such actions and provide such notice the Company may take whatever additional action is deemed necessary including the suspension of service to protect its facilities equipment and personnel from harm The Company will upon request 24 hours in advance provide the Customer with a statement of technical parameters that the Customer s equipment must meet Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 29 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 6 SECTION 2 Regulations cont d Payment Arrangements 2 6 1 Payment for Service The Customer is responsible for payment of all charges for service and facilities furnished by the Company to the Customer or its Joint or Authorized Users Objections must be received by the Company within 90 days after statement of account is rendered or the charges shall be deemed correct and binding upon the Customer If an entity other than the Company imposes charges on the Company in addition to its own internal costs in connection with a service for which a Company Non Recurring Charge is specified those charges may be passed on to the Customer 2 6 2 Billing and Collection of Charges Bills will be rendered monthly to Customer 1 All ser
97. not fulfilled prior payment arrangements within the past twelve 12 months Cox will not refuse service or disconnect existing service by reason of nonpayment for telephone service by a previous occupant at the premises for which service is sought or by reason of nonpayment of any amount back billed due to misapplication of rates provided the applicant enters into a deferred payment plan Cox will not disconnect or suspend service without mailing or delivering a bill to the Customer for the amount due to Cox Service may not be withheld from a Customer whose name was fraudulently used to obtain service at another location without the Customer s permission or knowledge Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 37 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 6 Payment Arrangements cont d 2 6 7 Discontinuance of Service cont d 9 Service will not be discontinued to a current Customer in good standing who accepts an additional household member owing a previous bill to Cox unless that additional household member is listed on the lease arrangements or another utility service as a responsible party or unless the household member shared service with the Customer at a different or same location 10 Reserved 11 Cox may require each Customer whose service has been suspended for
98. nt necessary to achieve compatibility between the facilities and equipment of the Company used for furnishing local exchange service and the channels facilities or equipment of others may be provided at the Customer s expense Local Services may be connected to the services or facilities of other communications carriers only when authorized by and in accordance with the terms and conditions of the SERVICE GUIDEs of the other communications carriers which are applicable to such connections Facilities furnished under this SERVICE GUIDE may be connected to Customer provided terminal equipment in accordance with the provisions of this SERVICE GUIDE Inspections Upon reasonable notification to the Customer and at a reasonable time the Company may make such tests and inspections as may be necessary to determine that the Customer is complying with the requirements set forth in Section 2 5 2 2 Station Equipment for the installation operation and maintenance of Customer provided facilities and equipment to Company owned facilities and equipment No credit will be allowed for any interruptions occurring during such inspections If the protective requirements for Customer provided equipment are not being complied with the Company may take such action as it deems necessary to protect its facilities equipment and personnel The Company will notify the Customer promptly if there is any need for further corrective action Within 10 days of receivi
99. ny The services furnished by the Company in addition to the limitations set forth above also are subject to the following limitation The Company shall not be liable for damage arising out of mistakes omissions interruptions delays errors or defects in transmission or other injury including but not limited to injuries to persons or property from voltages or currents transmitted over the service of the company either a caused by Customer provided equipment including batteries except where a contributing cause is the malfunctioning of a company provided connecting arrangement in which event the liability of the company shall not exceed an amount equal to a proportional amount of the company billing for the period of service during which such mistake omission interruption delay error defect in transmission or injury occurs or b not prevented by Customer provided equipment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 17 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 4 7 SECTION 2 Regulations cont d Undertaking of the Company cont d Liability of the Company cont d Defacement of Premises No liability shall attach to the company by reason of any defacement or damage to the Customer s premises resulting from the existence of the company s equipment facilities and
100. ny will not provide additional service or connect new service to any Customer that would contribute to a shortage condition until the problem has been identified and rectified The Company will incur no liability for call interruptions resulting from the Company s efforts to avoid degradation The furnishing of service under this SERVICE GUIDE is subject to the availability on a continuing basis of all the necessary facilities and equipment and is limited to the availability and capacity of the Company s fiber optic cable and other facilities and equipment as well as facilities the Company may from time to time obtain from other carriers to furnish service as required at the sole discretion of the Company The furnishing of service under this SERVICE GUIDE is subject to the availability to the Company of adequate numbering resources and may be subject to the Company s implementation of interconnection arrangements with incumbent local exchange carriers in Nevada Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 13 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 3 SECTION 2 Regulations cont d Undertaking of the Company Terms and Conditions Except as otherwise provided herein service is provided and billed on the basis of a minimum period of at least one month and shall continue to be provide
101. o forward unanswered waiting calls to a Customer designated number by using the combined functions of Call Waiting and Call Forward No Answer An incoming call to a busy line first receives standard waiting treatment in which an audible tone is heard by the called party and audible ringing is heard by the calling party If the call is not answered after a period of time equal to the time out value of Call Forward No Answer the incoming call is given Call Forward No Answer treatment and is forwarded to a subscriber designated number Toll charges will apply if call is forwarded or returned outside of the local calling area Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 49 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION Local Exchange Service cont d 3 1 Local Exchange Service cont d 3 1 2 Local Line cont d 3 Custom Calling Features cont d a Feature Descriptions cont d Call Number Block per call block Allows the party placing an outgoing call to block the delivery on a per call basis of the caller s identifying information his or her name and telephone number TN from caller ID display devices Exceptions to call number block are E911 and Toll Free Service Call Number Block per line block Allows the party placing an outgoing call to always block their name and telephone numb
102. payment pursuant to this section or b His service has been terminated for nonpayment of a delinquent bill or any installment due on such a bill Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 31 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 6 Payment Arrangements cont d 2 6 4 Disputed Bills Customer Service The Customer shall notify the Company of any disputed items on a bill within 90 days of receipt of the bill 1 The date of the dispute shall be the date the Company receives sufficient documentation to enable it to investigate the dispute 2 The date of the resolution is the date the Company completes its investigation and notifies the Customer of the disposition of the dispute 2 6 5 Reserved For Future Use Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 32 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 6 SECTION 2 Regulations cont d Payment Arrangements cont d 2 6 6 Deposits 1 Applicants for service or existing Customers who cannot establish a satisfactory credit standing with the Company may be required at any time to provide the Company a security deposit The deposit requested will be in cash or the equivalent of cash and w
103. quipment Facilities 22 2 1 7 Installation 23 2 1 8 Ownership Of Facilities 23 2 2 Prohibited USCS 23 2 3 MiniMmum ss 23 2 4 Obligations of the Customer 2 4 1 General as davies hes ave dais ieee ay aie asics Resa es 24 2 4 2 26 2 5 Customer Equipment and Channels 2 5 1 A E 27 2 5 2 Station EqQuipMents 27 2 5 3 Interconnection Of Facilities 28 2 5 4 INSPECUONS 28 2 6 lt 2 6 1 Payment for Service ee eeeeeeeeeeaeeeaeeseeneeasnseneananaes 29 2 6 2 Billing and Collection of Charges 29 2 6 3 Deferred Payment 30 2 6 4 Disputed Bills Customer Service 31 2 6 5 Reserved ranae ete 31 2 6 6 Deposits 2 32 2 6 7 Discontinuance Of Service
104. r dialed Collect Calling Customer dialed Collect Calling Operator dialed Person to Person Customer dialed Person to Person Operator dialed Station to Station Operator dialed Third Number Billing Customer dialed Third Number Billing Operator dialed 7 2 3 Operator Assistance charges will not apply where a Company provided operator is requested to establish calls from Customers whose physical or visual disabilities prevent them from completing the call Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 71 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 3 SECTION 7 Ancillary Service cont d Directory Listings The Company shall provide for a single directory listing termed the primary listing in the telephone directory published by on or behalf of the incumbent local exchange carrier in the Customer s exchange area of the Station number which is designated as the Customer s main billing number Directory listings of additional Customer Station numbers other than the Customer s main billing number associated with a Customer s service will be provided for a monthly recurring charge per listing 7 3 1 7 3 2 7 3 3 7 3 4 The Company reserves the right to limit the length of any listing in the directory by the use of abbreviations when in its judgment the clearness of the li
105. r owned facilities or equipment The Company s liability for willful misconduct if established as a result of judicial or administrative proceedings is not limited by this SERVICE GUIDE Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 16 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 2 1 4 SECTION 2 Regulations cont d Undertaking of the Company cont d Liability of the Company Indemnification The Customer indemnifies and saves harmless the company against claims losses or suits for injury to or death of any person or damage to any property which arises from the use placement or presence or removal of the company s equipment facilities and associated wiring on the Customer s premises and further the Customer indemnifies and saves harmless the company against claims for libel slander or the infringement of copyright arising directly or indirectly from the material transmitted over the facilities of the company or the use thereof by the Customer against claims for infringement of patents arising from combining with or using in connection with facilities furnished by the company and apparatus equipment and systems provided by the Customer and against all other claims arising out of any act or omission of the Customer in connection with the services or facilities provided by the Compa
106. r permanent basis may not be routed to the proper PSAP and customer will assume any and all risk associated with this condition The PS ALI Manager s web based interface offers a range of online reports to facilitate PBX management allowing data to be sorted by address and telephone number range and Customer is expected to use same and to be totally responsible for the accuracy of any information provided For day to day management processing matters Customer should contact its designated Company data analyst Company analysts provide routine support services Monday through Friday during normal business hours 8 00 a m 5 00 p m Mountain Time excluding Company observed holidays Company will provide training to Customer at a mutually agreed upon date and time This training will include training on the use of the web based services Company will provide one training class for a maximum of two 2 hours via a telephone conference call to a maximum of two 2 attendees Company will provide a maximum of two 2 copies of training course materials to attendees of the training conference call described herein Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 5 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 5 SECTION 7 Ancillary Service cont d Emergency Locator Service Eligibility Requirements cont d
107. r the Cox Unlimited Connection Plan will be billed in advance in accordance with rules of this SERVICE GUIDE applicable to the payment of recurring charges for local exchange service 2 Customer may subscribe to multiple plans on multiple lines as long as each line meets the conditions specified in Section B above In addition Customers are eligible for a discount for each service of the Cox Affiliated Company s high speed internet access and or Cable service 3 unlimited toll calls under this plan are directly dialed from one line designated by the Customer meeting the conditions in Section B above to any place within Nevada any interstate direct dialed calls the 50 states the District of Columbia Puerto Rico the U S Virgin Islands Guam and CNMI Unregulated services provided by Cox Affiliated Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 62 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 5 BUNDLED SERVICES 5 1 Residential Services 1 Cox Unlimited Connection Call Plan Cont d C Terms and Conditions 4 unlimited intraLATA and interLATA toll minutes included in this plan 1 shall apply exclusively to direct dialed calls made from the line subject to this plan 2 have no cash value for refund purposes 3 are not transferable or assignable and 4
108. rder intervals Cox standard order intervals are quoted on a case by case basis and are time date sensitive C Priority Restoration Level Implementation Assignment Designated priority levels 1 2 3 4 5 and E of service associated with the restoration of a particular NS EP telecommunications service D Priority Restoration Level Change Changes in priority level to any pre assigned priority service levels for a NS EP telecommunications service This includes any extension of an existing priority level assignment to an expanded NS EP service E Priority Restoration Administration and Maintenance Administrative and maintenance necessary to correspond to NS EP provided services 5 Applicable Cox Service Profiles Telecommunications services identified under this program support National Security or Emergency Preparedness NS EP missions The TSP System provides a guideline for Cox to provide priority restoration of services in case of an isolated incident or the result of large scale or national disasters emergencies civil or military crisis The Cox TSP System applies to Cox on net Cox owned switched or special access services For facilities where Cox does not provide the entire facility Cox will issue the TSP Authorization code with the order to the carrier providing the non Cox portion of the facility and Cox will pass these charges through to the Customer The Cox TSP System does not include any resale or UNE EEL type o
109. rn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 33 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 6 SECTION 2 Regulations cont d Payment Arrangements cont d 2 6 6 Deposits cont d 4 A Customer may be required to post a deposit as a condition of continued service if undisputed charges have become delinquent with delinquent meaning a payment not received on or before three days after the due date as posted on the bill in two 2 out of the last twelve 12 billing periods or if the Customer has had service disconnected during the last twelve 12 months for non payment of service or has presented a payment to Cox that was subsequently dishonored Cox shall pay to every Customer from whom any deposit has been required interest on the deposit at the rate fixed for 6 month Treasury bills of the United States at the first auction a On or after December 1 of any year for the period from January 1 to June 30 of the succeeding year or b On or after June 1 of any year for the period from July 1 to December 31 of that year from the date of deposit until the date of settlement or withdrawal of deposit Where the deposit remains for 1 year or more and the person making the deposit continues to be a Customer the interest on the deposit must be either paid in cash to the depositor or applied on current bills for the use of the service provided by
110. s request providing for the omission or deletion of the Customer s telephone listing from the telephone directory and in addition the Customers telephone listing will be omitted or deleted from the directory assistance records subject to the provisions set forth in Section 2 1 4 Liability of the Company Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 7 Ancillary Service cont d 7 4 Number Referral Service Number Referral Service is a central office optional intercept arrangement for diversion of calls to a number which is no longer in service In accordance with the Number Referral Service Customer s instructions a caller to a disconnected number with Basic Referral Service is provided with information which may include the called number why the call was not connected and what can be done to reach the called party Number Referral Service will be provided in most instances for up to a 3 month period 7 4 1 Charges if applicable will apply on a per month basis Number Referral Service charges if applicable do not apply to disconnect or number change with no referral The primary number of any Residential service account with the Basic Referral Service option Company initiated number change Directory errors caused by the Company
111. shall be a pro rata part of the monthly recurring local service and miscellaneous equipment charges for the period of time during which service is interrupted except an adjustment or refund is not required for the time when the company stands ready to repair or restore service and the Customer does not provide access necessary for the repair or restoration The adjustment or refund may be accomplished by a credit on a subsequent bill for telephone service An adjustment or refund shall be made Upon subscriber oral or written request if the service interruption lasts twenty four 24 hours after being reported to the company and the adjustment or refund exceeds 1 00 in amount For calculating credit allowances every month is considered to have 30 days A credit allowance is applied on a pro rata basis against the Monthly Recurring Charges specified herein for Local Line or Cox Connect Service and is dependent upon the length of the interruption Only those facilities on the interrupted portion of the circuit will receive a credit Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 41 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 10 Allowances for Interruptions of Service cont d 2 10 2Limitations on Allowances No credit allowance will be made for a interruptions due to the negli
112. sting or the identification of the Customer is not impaired thereby Where more than one line is required to properly list the Customer no additional charge is made Directory listings must be in the name of a person who lives at a residence and must be a legally authorized or adopted name Listings may reflect full first given name or initials of that name For example John Smith may be listed as John or J Smith The Company may refuse a listing which is known not to constitute a legally authorized or adopted name obscenities in the name or any listing which in the opinion of the Company is likely to mislead or deceive calling persons as to the identity of the listed party or is a contrived name used for advertising purposes or to secure a preferential position in the directory or is more elaborate than is reasonably necessary to identify the listed party The Company upon notification to the Customer will withdraw any listing which is found to be in violation of its rules with respect thereto To ensure that listings are placed in the appropriate section of the directory each Residential listing must be designated Residential and each commercial listing must be designated Business or Government In order to aid the user of the directory and to avoid misleading or deceiving the calling party as to the identity of the listed party only business listings may be placed in the Business Section and only Residential listings in
113. strict of Columbia in Civil Action No 82 0192 for the provision and administration of communications services Local Calling A completed call or telephonic communication between a calling Station and any other Station within the local service area of the calling Station Local Calling Area The local calling areas for all Customers served by the Company shall include the exchange areas as defined in Section 3 1 1 Local Exchange Carrier LEC A company which furnishes exchange telephone service Message Waiting This feature provides an indication to a Station User that a message is waiting Indications may be visual lamp or audible stuttered dial tone Monthly Recurring Charges The monthly charges to the Customer for services facilities and equipment which continue for the agreed upon duration of the service Multiple Appearance Directory Numbers A directory number that is assigned more than once to one or more Proprietary Business Telephone Sets Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 9 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions cont d Non Recurring Charges The one time initial charges for services or facilities including but not limited to charges for construction installation or special fees for which the Customer becomes liable at the time the Service Order
114. t emergency service located closest to the caller In addition the Customer s address and telephone information will be provided to the primary E911 provider for display at the Public Safety Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 53 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 4 Intrastate Toll Service 4 1 Intrastate Telecommunications Service Intrastate Telecommunications Service ITS applies to all toll calls made between different local service areas that are furnished or made available by the Company over facilities within the state ITS provides telecommunications beyond the local serving area ITS charges cover the service furnished between the calling and called stations ITS Service is available to Customers located within the Company s service area who subscribe to Cox Local Exchange Service as described in this SERVICE GUIDE 4 1 1 Description of Service ITS is the furnishing of facilities for telecommunications between station lines in different local service areas in accordance with the terms conditions and rates specified in the SERVICE GUIDE The Company does not undertake to transmit messages but furnishes the use of its facilities to its Customers for communications Company s ITS offerings include but are not limited to the following Class of Calls Charges apply according to the c
115. tation to station calls call timing begins when a connection is established between the calling and called stations For person to person calls call timing begins when connection is established between the calling person and the particular person station or mobile unit specified or an agreed upon alternate Call timing ends when the called station hangs up thereby releasing the network connection If the called station hangs up but the calling station does not chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the Company operator Time Periods Defined Peak 8 00 a m to but not including 5 00 p m M F Off Peak 5 00 p m to but not including 8 00 a m M F All day Saturday Sunday and Holidays Charges Charges for ITS calls are determined by the class of the class and duration of the call The total amount of the call will be rounded to the nearest cent if the computed rate of the call results in a fractional charge Charges for ITS calls apply to all intrastate intraLATA and interLATA calls all times of day seven days a week Customers subscribing to a calling plan will be charged in accordance with such plan Customers not subscribing to a calling plan will be assessed Cox s standard rate at the time the call is placed Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d
116. te increments CBS Minute Pack 800 This optional long distance call plan provides Cox Business Customers a block of 800 minutes of direct dialed intrastate and interstate long distance service The block of 800 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 800 minute block will be billed in whole minute increments Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 59 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 4 1 4 1 5 SECTION 4 Intrastate Toll Service cont d Intrastate Telecommunications Service cont d Optional Calling Plans cont d Business Service cont d CBS Minute Pack 1000 This optional long distance call plan provides Cox Business Customers a block of 1000 minutes of direct dialed intrastate and interstate long distance service The block of 1000 minutes is shared among a Business Customer s access lines Any remaining minutes at the end of the billing period will not rollover to the next month Toll minutes in excess of the 1000 minute block will be billed in whole minute increments CBS Minute Pack 2500 This optional long distance call plan provides Cox Business Customers a block of 2500 minutes of direct dialed intrastate and interstate long distance service Th
117. tion If the Customer continues to engage in conduct set forth in c above the Company may at its option immediately discontinue service For the purpose of this section telephone calls shall includes Customer s usage of facsimile paging or any other communication devices to access the service provided by the Company Company may disconnect service to any Customer who violates 47 U S C 227 Restrictions on the Use of Telephone Equipment Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 39 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 7 2 8 2 9 SECTION 2 Regulations cont d Restoration of Service If service has been discontinued for nonpayment or as otherwise provided herein and the Customer wishes it continued service shall at the Company s discretion be restored when all past due amounts and applicable reconnection fees are paid or the event giving rise to the discontinuance if other than nonpayment is corrected Toll Restriction If a Customer in any single month accrues toll charges in excess of twice the average monthly toll charges of the Company s Customers in the same class of service residential or business or twice the actual monthly average of the individual Customer s charges whichever is greater the Company will review the Customer s previous billing payment and credit history I
118. tion period is applicable to all service activities The Company will work cooperatively with the Customer to determine the reasonable notification requirements However some emergency or unplanned service affecting conditions such as outage resulting from cable damage notification to the Customer may not be possible 2 1 6 Provision of Equipment and Facilities 1 4 The Company shall use reasonable efforts to make available services to a Customer on or before a particular date subject to the provisions of and compliance by the Customer with the regulations contained in this SERVICE GUIDE The Company does not guarantee availability by any such date and shall not be liable for any delays in commencing service to any Customer The Company shall use reasonable efforts to maintain facilities and equipment that it furnishes to the Customer The Customer may not nor may the Customer permit others to rearrange disconnect remove and attempt to repair or otherwise interfere with any of the facilities or equipment installed by the Company except upon the written consent of the Company Equipment installed at the Customer Premises for use in connections with the services the Company offers shall not be used for any purpose other than that for which the Company has provided it The Company shall not be responsible for the installation operation or maintenance of any Customer provided communications equipment Where such equipment is conne
119. tomers Custom Calling Features are available where facilities exist and operating conditions permit a Feature Descriptions Anonymous Call Rejection Allows the Customer to reject incoming calls from callers that intentionally block their caller identification information Busy Line Redial Allows a Customer to program his or her telephone to automatically redial a busy number Block 900 Block 976 Allows Customer to block calls to 900 and 976 numbers from their home Call Forwarding Allows the Customer to program his or her telephone so that incoming calls are forwarded to another number Toll charges will apply if call is forwarded or returned outside of the local calling area Call Forwarding Busy Automatically forwards all incoming calls to a Customer defined alternate number when the Customer s line is off hook Call Forwarding No Answer Automatically routes incoming calls to a designated answering point when the called line does not answer within a pre specified number of rings Toll charges will apply if call is forwarded or returned outside of the local calling area Call Forwarding Remote Access Allows the Customer to change the forwarding of a call edit activate or deactivate from a remote location by dialing in and pressing a series of codes Toll charges will apply if call is forwarded or returned outside of the local calling area Call Forwarding on Call Waiting Provides the Customer the capability t
120. uer of this SERVICE GUIDE Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 7 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions cont d Cox Cox Nevada Telcom L L C which is the issuer of this SERVICE GUIDE Cox Affiliated Company shall mean a wholly owned subsidiary of Cox Nevada Telcom L L C s parent company Cox Communications Inc which provides cable and high speed internet access in the State of Nevada Customer or Subscriber The person firm corporation or other entity which orders service and is responsible for the payment of charges and for compliance with the Company s SERVICE GUIDE regulations Deposit An amount paid to a telecommunications provider by an Applicant or Customer to guarantee payment for telecommunications service Elderly Person A Residential Customer who is at least 60 years old Embedded Multimedia Terminal Adapter eMTA Equipment provided to the Customer to enable Cox s provision of voice telephone service End User A Customer or any other person authorized by the Customer to use service provided under this SERVICE GUIDE Exchange Carrier Any individual partnership association joint stock company trust governmental entity or corporation engaged in the provision of local exchange telephone service Exchange Service Area A un
121. uipment Element Group B Customer premises wiring This may be included under the Cox Commercial Service Assurance Plan and or separately contracted Customer premise construction Element Group C Operations This is the actual service such as local dial tone service Internet access data transport etc provided by Cox Element Group D Technical Control Facility Fault Detection Isolation This may be included under specific services contracted through Cox Many Cox services are monitored for fault or failure by either our NOC Network Operations Center or SOC Systems Operations Center This may also include additional local service and troubleshooting Element Group E Service Testing This may include Cox troubleshooting initial provisioning circuit testing and or maintenance testing during restoration Element Group F First service Route Diversity This may include first or primary services as well as diversity of Cox services provided through multiple routes either virtual or real provided by dual route builds into physical locations BGP virtual routes over routers SONET dual routing etc Element Group G Facility Site Access This may include Cox co located sites where Customer owned and or maintained equipment or facilities reside emergency access points for mobile communications vehicles etc 6 Specific Customer Information and Records For Customers who obtain TSP System service they acknowledge and consent to
122. used as a place of business Cable Service This service is defined at a minimum as the basic service tier BST BST includes the local broadcast stations and any public educational and government programming required by the franchise agreement Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 6 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 1 Definitions cont d Calling Card A billing convenience whereby the End User may bill the charges for a call to an approved telephone company issued calling card The terms and conditions of the local telephone company will apply to payment arrangements Calling Number Delivery Identifies the 10 digit number of the calling party Calling Number Delivery Blocking Blocks the delivery of the number to the called party on a per call basis Collect Billing A billing arrangement whereby the originating caller may bill the charges for a call to the called party provided the called party agrees to accept the charges Combination Service Combo Svc Or Cox Preferred is a Residential Customer who qualifies for discounts on the first and additional lines if the Customer also purchases either Cable Services or high speed internet access from a Cox Affiliated Company Commission The Public Utilities Commission of Nevada Company Cox Nevada Telcom L L C which is the iss
123. vada Telcom L L C d b a Cox Communications and Cox Business to Customers within Nevada Services features and functions will be provided where facilities including but not limited to billing and technical capabilities are available The provision of Local and Interexchange Services by Cox are subject to existing state and federal regulations and terms as well as conditions specified in this SERVICE GUIDE and may be revised added to or supplemented by superseding issues In addition to the terms and conditions herein this SERVICE GUIDE is subject to specific regulations as may be prescribed by the Public Utilities Commission of Nevada Your subscription to use of or payment for Services constitutes your acceptance of this Service Guide Contact Company at the toll free number listed on your invoice your letter of confirmation or listed at http www cox com immediately to cancel Services if you do not agree to any part of this Service Guide If you cancel Services you will be responsible for all usage charges and the pro rata portion of all monthly recurring charges incurred prior to cancellation You may also be subject to early termination charges if applicable LOCAL SERVICE AREA The Company will provide service to Customers within its Local Service Area consistent with the other terms and conditions of this SERVICE GUIDE The Nevada local service area is defined as the Las Vegas and Boulder City exchange areas INTEREXC
124. vice installation monthly Recurring Charges and Non Recurring Charges are due and payable on or before the due date stated on the Customer s bill The Company shall present bills for Recurring Charges monthly to the Customer in advance of the month which service is provided For new Residential Customers or existing Residential Customers whose service is disconnected the charge for the fraction of the month in which service was furnished will be calculated on a pro rata basis For this purpose every month is considered to have 30 days See Section 2 11 2 for cancellation of commercial services by the Customer Unless the Customer requests a deferred payment plan as set forth in 2 6 3 Deferred Payment Agreement following amounts not paid by the due date are considered past due However payment of a bill by first class mail is timely if the payment is received by the Company not more than 3 days after the past due date If the Company does not receive the entire amount billed by the due date as described above Cox may impose late payment charges on the overdue balance of the bill The Company shall not assess any fee penalty interest or other charge to the state including any service to an agency in any branch of government for the delinquent payment of a bill Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 30 d b a COX BUSINESS LO
125. y preemption of existing service in compliance with national emergencies insurrections riots wars unavailability of rights of way or materials or strikes lockouts or work stoppages The Company shall not be liable for any act or omission of any other company or companies furnishing a portion of the service or for damages associated with service channels or equipment which it does not furnish or for damages which result from the operation of Customer provided systems equipment including service interruption due to power outages and failures of batteries facilities or services which are interconnected with Company services Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 18 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES SECTION 2 Regulations cont d 2 1 Undertaking of the Company cont d 2 1 4 Liability of the Company cont d 9 With respect to Emergency Number 911 Service a d Cox shall not be liable to the Customer or to any other person for any damages arising out of errors interruptions defects failures or malfunctions of 911 and or E911 Service including damages arising from errors or defects of associated equipment and data processing systems except that the Customer shall be entitled to an allowance for interruptions as specified in this SERVICE GUIDE The Customer agr
126. y a service provider other than the Company are not eligible for inclusion in this service Eligibility Requirements A Customer who desires to receive service shall satisfy the following obligations to Company Customer will complete a customer profile ordering form i designating a single point of contact for all operational issues ii supplying the necessary telephone number range s and PSAP if multiple locations apply Customer and Company shall validate telephone number ranges provided through any LEC dial tone provider s other than Company Company will have up to thirty 30 business days to attempt to load the initial customer data after the receipt of acceptable data files from the customer Should the initial load attempt fail due to the loosing company s business practices it shall the customer s responsibility to negotiate with the loosing company to release the numbers that are being transferred to Cox Company will attempt to load additional numbers submitted on subsequent Load Forms within seven 7 business days following the receipt of a valid TNs but full assurance of meeting a seven 7 day timeline is guaranteed Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS PAGE NO 73 2 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 7 5 SECTION 7 Ancillary Service cont d Emergency Locator Service Elig
127. y the Customer or by any other party for any personal injury to or death of any person or persons or for any loss damage or destruction of any property whether owned by the Customer or others caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance removal presence condition locations or use of service furnished by the Company at such locations Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 20 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 1 SECTION 2 Regulations cont d Undertaking of the Company cont d 2 1 4 Liability of the Company cont d 14 The Company shall not be liable for the Customer s failure to fulfill its obligations to take all necessary steps including without limitation obtaining installing and maintaining all necessary equipment materials and supplies for interconnecting the terminal equipment or communications system of the Customer or any third party acting as its agent to the Company s network The Customer shall secure all licenses permits rights of way and other arrangements necessary for such interconnection In addition the Customer shall ensure that its equipment and or system or that of its agent is properly interfaced with the Company s service that the signals emitted into the Comp
128. y to the Customer The Company may require the Customer to demonstrate its compliance with this section prior to accepting an order for service Cox Nevada Telcom LLC 1400 Lake Hearn Drive Atlanta Georgia 30319 COX NEVADA TELCOM L L C SERVICE GUIDE d b a COX COMMUNICATIONS FIRST REVISED PAGE NO 25 d b a COX BUSINESS LOCAL EXCHANGE AND INTEREXCHANGE SERVICES 2 4 2 4 1 SECTION 2 Regulations cont d Obligations of the Customer cont d General cont d The Customer shall be responsible for cont d 7 10 11 12 providing a safe place to work and complying with all laws and regulations regarding the working conditions on the premises at which Company employees and agents shall be installing or maintaining the Company s facilities and equipment The Customer may be required to install and maintain Company facilities and equipment within a hazardous area if in the Company s opinion injury or damage to the Company s employees or property might result from installation or maintenance by the Company The Customer shall be responsible for identifying monitoring removing and disposing of any hazardous material e g friable asbestos prior to any construction or installation work complying with all laws and regulations applicable to and obtaining all consents approvals licenses and permits as may be required with respect to the location of Company facilities and equipment in any Customer premises or t

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