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ManiTone TM User Manual

1. 49 Upgrading the SoI We uten de RE mr een 49 Appendix C Specifications 51 Appendix D Software License Agreement 54 Appendix E Dial Plan uiii nto eie eR Liceo eene ceceee 56 Appendix F Auto config 7 Glossary Of Terms eeu et 60 Important Safety Instructions Always follow basic safety precautions when using this product to reduce the risk of injury fire or electrical shock When using this product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 Use only with class 2 power source DC 12V 500mA 4 Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 5 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub ina wet basement or near a swimming pool 6 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 7 Slots and openings in the back or bottom of the base are provided for ventilation To protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on the bed sofa
2. To automatically place the last call again pick up the handset or press SPEAKER HEADSET and then press the DIAL REDIAL key 42 Basic Operation cont Mute To mute your microphone press the INFO MUTE key to unmute press the INFO MUTE key again An m in the upper right hand corner of the LCD display indicates that the call is muted Hold Press the DND HOLD key to place a call on hold and again to take it off of hold The LCD display says On hold with followed by the Caller ID CID when the call is on hold Placing a call on hold effectively mutes the microphone on both your and the other party s telephone However one advantage that this has over simply muting the microphones is that it reduces the amount of data transferred between telephones to virtually nothing Phonebook Dialing To dial an entry in your phonebook pick up the handset or press the SPEAKER HEADSET key press the MENU HANGUP key scroll up and down in the phonebook using the VOL keys and then dial the currently displayed entry using the DIAL REDIAL key Caller ID CID The ID ofthe caller is displayed in the LCD during a call and before you have answered an incoming call Depending on what information is provided by the caller s telephone one of the following is displayed name nickname domain name or network address Do Not Disturb DND To change your DND setting first make sure the handset is onhook and the telephone is not in speakerphone
3. ipVia Standards based Intelligent Endpoint Technology Og Manilone gt User Manual STANDARDS BASED INTELLIGENT ENDPOINT TECHNOLOGY ManiTone User Manual Copyright ipDialog Inc 2002 2003 All rights reserved 1762 Technology Drive Suite 124 San Jose CA 95110 1307 USA Phone 1 408 451 1430 Fax 1 408 451 1440 Table of Contents 21 gail 21 jeter 21 Important Safety Instructions Regulation Compliance 7 Product Overview nna Parts Check ISA tects ih sentis Requirements Recommendations ccccceeceeeeeceeeeesssseeseseeeeeeeeeeeeeaas Special Features ctp ir dns orn e Installing Your Telephone on a Network Quick Installation Procedure Verifying the Installation eeeereeeeeeenrrrerrrrrerrreeeeese Alternative Methods of Assigning the Network Address Setting Up Your Telephone Connect Network Gonnect 0 AC power adapter 2 neo quie rupe qa dps Configuring Your Telephone Configuration Web Site Network Setup e ne Telephone Configuration 0 Phonebook Maintenance Password Configuration Advanced Settings 25 couteau ne Lez Cars ret Configuration Menton Data entry Modes sssesseeeene
4. on the LCD When you have unread IMs on your telephone the LCD blinks and displays New Msgs followed by the number of unread IMs To read your IMs press the MENU key select Messages and select Read notice the count of unread and total IMs You can scroll through your IMs with the VOL keys To display information about who sent an IM press the INFO MUTE button while viewing an IM Press it again to return to the IM 45 Maintenance Taking Care Of Your Telephone Treat your telephone with care because it contains very sophisticated electronic parts Avoid Rough Treatment Do not drop the base or handset and hang up the handset gently Avoid Water Besides the electrical dangers of operating your telephone around water that are described in the section mportant Safety Instructions you should also be careful about this because your telephone can be damaged if it gets wet Therefore do not use the handset or base in the rain or handle them with wet hands Do not install the telephone near water such as a sink bathtub or shower A CAUTION If the base of your telephone falls into water DO NOT PULL IT OUT UNTIL YOU UNPLUG THE AC POWER ADAPTER FROM THE WALL OUTLET AND THE NETWORK CABLE FROM THE NETWORK Once that is done pull it out by the now unplugged cables Electrical Storms Be careful using your telephone during a storm because in addition to the personal danger this creates your telephone s electronic comp
5. SDP in 1xx re sponse This is used mainly by IVRs Held by John Doe Message displayed when hold is initiated by remote end Holding John Doe Message displayed when call is being held i e Re INVITE for holding the call is sent out Retrieving John Doe Message displayed when call is being retrieved i e Re INVITE for retrieving the call is sent out 34 Examples of the Telephone Display cont In call with h John Doe The hin the upper right hand corner of the LCD display indicates that the headset jack at the back of the phone is currently selected for audio When the headset jack is enabled see the section Configuration Web Site you can press the SPEAKER HEADSET key to select between the handset base unit and headset Invalid Address Try Again Message displayed when user has dialed an invalid unparsible address Dialing John Doe Message displayed when call is initiated by user and INVITE is sent out and no gt 180 response is received from remote end John Smith New Msgs 1 Message displayed when an instant message is received by the phone along with number of unread messages 35 Examples of the Telephone Display cont John Smith Forward on Busy Message displayed when forward on busy flag is set Sending Msg Message displayed when instant message is being sent Resetting Message displayed when user changes the network configuration from m
6. for entering normal IPv4 network addresses The previous value is initially displayed You can accept this value by simply pressing the SET CONF key If you press any data entry key the initial value is replaced by the value that you have started entering In alphanumeric mode what a key maps to is determined by the current submode which can be numeric lower case alphabetic or upper case alphabetic This is indicated by the submode indicator character described above You cycle to the next submode by pressing the DND HOLD key In numeric submode the keys 0 through 9 and map to themselves and maps to a period In the alphabetic submodes 1 maps to a space character 2 through 9 map to a letter and 0 and map to a punctuation mark For keys that map to a letter or punctuation mark you select a particular character by repeatedly pressing the key until the character you want is displayed A vertical line cursor indicates that you can continue pressing the same key to select a character for the current cursor position If you wait more than two seconds the cursor changes to a solid block which indicates that the telephone has accepted the currently selected character and is ready for you to select a character for the next 20 Configuring Your Telephone cont position If you press another key on the keypad within two seconds the currently selected character is accepted and the telephone is ready for
7. Auto config appendix Profile C so set the auto config profile field to NONE to disable auto configuration and to Profile C to enable it The auto config path field specifies the path relative to the TFTP server s root path from which your telephone downloads the configuration file this is also used for downloading a dial plan You can also force the telephone to load the configuration file every time it boots by checking the auto config every boot field otherwise it loads the file whenever you click the commit button on the web page Disabling feature codes causes your telephone to not process and to instead pass through all star feature codes e g 69 70 and 99 for processing downstream Disabling LINE 1 2 during calls allows for other methods of getting a second dial tone Specify to only use UDP SRV search in order to limit the means of DNS name resolution If headset support is not enabled simply plugging a headset into your telephone will not work RFC 2833 is used to convey DTMF if the other telephone supports it If it does not however in band audio is used for DTMF if in band DTMF is enabled otherwise the INFO method is used Make any changes you need on this page and then click the button to commit your changes Your changes only take effect when you commit your changes There is also a button that you can click to restore the factory defaults which are 5060 for the default SIP port and nothing blank
8. ConfigPhone 1 1 Missedcalls 1 Yes 2 Receivedcalls 2 No 2 6 Forwardto a x 1 READ 1 3 SET CONF WRITE 1 Fwd All 2 2 FwdonBusy 4 Enter Msg a Y X 1 Fwd All 1 FwdonBusy INFOMUTE SET CONF JaneDoe sip jdo Dial C Q e siptone com Menu SipURL 1 Yes 2 No CO 1 CancelForward m jo Yes No NE G 5 23 Configuring Your Telephone cont 2 UserName 2 Prony 2 Defaults 3 VMSServer Y 5 Defaults Netmask 9 192 169 100 254 1 Nore A Proxy Addr a Set VMS a 2 FindOne x x SE roxyFwdAll 1 ves 8 9 8 i i 2 No mum m as x 2 No 2 No x Iu Ew ane RegisterTo a 0110 1 Yes 2 No e 5 i i 0 Telephone Layout HEADSET PC Port amp LED NETWORK Port amp LED AC Adapter Port LCD Display INFO MUTE Key MSG SPKR Indicator VM MENU HANGUP Key LINE 1 2 Key SET CONF Key VOL Keys VM XFER Key DND HOLD Key DIAL REDIAL Key SPEAKER HEADSET Key Speaker Keypad Handset Base Microphone Coiled Handset Cord 25 Examples of the Telephone Display Displayed immediately after power is applied to the telephone Please wait Displayed for a few seconds as your telephone initializes itself John Smith Ready Your telephone is in service and ready to use You may now place and accept calls and access the telephone via its web interface John S
9. ipDialc ld O Sip Tone Mani Tone and Standards based Intelligent Endpoint Technology are trademarks of ipDialog Inc All other trademarks are the property of their respective owners Distributed worldwide by ipDialog Inc 1762 Technology Drive Suite 124 San Jose CA 95110 1307 MT201 0100 00 ISSUE 0
10. of a nickname and SIP URL Whenever entries are added to the phonebook either through the web interface or by importing a phonebook from your PC there is the possibility that one or more entries will have the same nickname The telephone resolves this collision by appending a number to nicknames as needed to make them unique For example if the telephone phonebook already contained an entry with the nickname pancho_h and the user imported a phonebook from a PC that contained an entry with the same name the second entry would be named pancho_h2 in the telephone s phonebook Password Configuration This is the web page where you change the password that grants you access to the telephone s Configuration Web Site To change the password specify the current password and the new password you would like to use Enter the new password a second time to help prevent establishing a password with an unknown typographical error Once you enter the current password and the new password twice click the button to commit your changes Your changes only take effect when you commit your changes If you forget your password you can restore the factory default through the configuration menu on the telephone see the Navigation Map The password configuration page looks like this Change Password Current Password New Password Confirm Password Commit 17 Configuring Your Telephone cont Advanced Settings Like the server
11. page the advanced settings page requires familiarity with SIP Here you can specify the default SIP port for your telephone a syslog server autodial parameters keepalive settings your preferred codec and whether to use preloaded route as specified in IETF RFC 3261 However you should only use these fields if you have extraordinary needs and a full understanding of their meaning Advanced Settings SIP Port 5060 RTP Port 5012 Syslog Server Autodial Userid Enable Autodial Session timer 30 Enable Session Timer Enable Refresher flag Preferred Codec g711ulaw Y Use Preloaded Route Download Dial Plan Auto config profile NONE W Auto config path SipTone config Auto config every boot Disable All Feature Codes Disable LINE 1 2 key during calls Use UDP SRV search only Enable Headset Support In band DTMF Commit changes Reset to defaults m m The default SIP and RTP ports which are normally 5060 and 5012 respectively are the ports at which you wish other phones to contact you Note that the RTCP port is not specified because it always is the RTP port 1 You can specify a syslog server for the logging of SIP messages received and sent from the telephone Setting up a syslog server is beyond the scope of this document Leave the syslog server field blank if you do not understand what a syslog server is effectively disabling the sysl
12. routing information to that device offhook Not onhook onhook The handset is in the cradle and more importantly the switchhook is depressed power over Ethernet Providing power over the Ethernet cable that is already being used for data communcation registrar see SIP registrar SIP proxy server A device on the network that acts on behalf of your telephone translating and routing call control messages SIP Session Initiation Protocol This is the call control protocol used by your telephone SIP registrar A device on the network that manages user location information SIP URL Analogous to a telephone number e g sip rhood siptone com In fact a URL may contain what at least appears to be a telephone number e g sip 14085550000 172 16 0 222 speakerphone mode The speaker and microphone in the base are being used instead of the equivalent components in the handset switchhook The mechanical switch located in the cradle that detects whether the handset is in use Voice over IP see VoIP 60 Glossary of Terms cont VoIP Voice over Internet Protocol This is a relatively new telephone technology where voice and control signals are transmitted over an IP or Internet Protocol packet switched network This makes more efficient use of network resources and allows more sophisticated features than traditional telephone technology where audio is transmitted over a circuit switched network 61
13. rug or other similar surface This product should never be placed near or over a radiator or heat register This product should not be placed in an enclosed environment unless proper ventilation is provided 8 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by animals or persons walking on it 9 Do not overload wall outlets and extension cords as this can result in risk of fire or electrical shock 10 Never push objects of any kind into this product through slots in the base as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock Never spill liquid of any kind on the product 11 To reduce the risk of electrical shock do not disassemble this product Instead take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electrical shock when the appliance is subsequently used 12 Unplug all cords and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls covered in the operating instructions Improper adjustment
14. Above message is displayed when the phone list does not contain matching entry for user name searched Name NO ENTRIES Above message is displayed when phone book is traversed and there are no entries in phone book Name John Doe Above messages are displayed when phone book is traversed and user name is displayed and VOL_UP VOL_DOWN key are used for tra versal Duplicate Nick Name Error message displayed when a new entry made in the phone book is erroneous 32 Examples of the Telephone Display cont Invalid ADDRESS Error message displayed when a new entry made in the phone book is erroneous Transferring To John Doe Message displayed when the phone acts as transferee had received REFER and initiates the call for that REFER Searching for John Doe Message displayed when user initiates the call and the phone is doing DNS queries NO ENTRIES Menu Dial Message displayed when phone book dialing is being done and phone book is empty Dial Menu Number Message displayed when dialing for transfer consultation and dial plan is set so that user can do number dialing directly 33 Examples of the Telephone Display cont Dial Menu SipURL Message displayed when user is to dial for transfer and no dial plan is set User can do URL dialing or press MENU key to go to phone book dialing or number dialing Proceeding John Doe Message displayed when early media is received
15. IAL key after entering the telephone number Note that in order to place a call with a telephone number rather than for example a SIP URL through the configuration menu you must have previously specified a SIP proxy or registrar on the servers page of the configuration web site see the section Servers Pressing the MENU HANGUP key before you place the call causes the telephone to ignore the telephone number and to display the phonebook You may then select an entry from your phonebook On hold with John Doe This indicates that you have placed the call on hold by pressing the DND HOLD key John Smith 10 0 0 167 When you press the INFO MUTE key while the handset is onhook and the telephone is not in speakerphone mode your name and IP address are displayed for a few seconds 28 Examples of the Telephone Display cont In call with A John Doe The a in the upper right hand corner of the LCD display indicates that you received another incoming call call waiting In call with H John Doe The H in the upper right hand corner of the LCD display indicates that you have a call on hold You can retrieve the held call by pressing the DND HOLD key Transfer failed John Doe This is displayed on the LCD in case of call transfer failure Unreachable The SIP URL you are trying to call is not reachable Verify the dialed SIP URL Restarting Displayed for a few seconds after Please wait is di
16. NF Key This key has three uses 1 Pressing this key in a data entry field saves the currently displayed value and terminates data entry for this field 2 See the description for the LINE 1 2 key 3 Pressing this key places the active call s into a conference 38 Function Keys cont SPEAKER HEADSET Key Pressing this key cycles audio through base unit speakerphone mode headset if enabled and handset In addition if the handset is in the cradle pressing this key when there is an incoming call answers the call and pressing it during a call ends the call DIAL REDIAL Key This key has four uses To place the last call again pick up the handset or press the SPEAKER HEADSET key 1 then press the DIAL REDIAL key Press this key while viewing the phonebook see the MENU HANGUP key above to place 2 a call to the currently displayed entry When dialing a telephone number press this key or the key to terminate the number and initiate the call When dialing a SIP URL press this key to terminate the number and initiate the call 3 4 VOL Keys The VOL A and VOL Y keys have several uses When you are viewing the phonebook see MENU HANGUP Key above these keys scroll up and down so that you can see all the entries with the single line display When the handset is onhook and the telephone is not in speakerphone mode these keys adjust the ringer volume When the handset is offhook or the
17. amples ipdSIPDefault cnf Default Codec preferred codec g729a Enable Registration proxy register 1 Registration expiration timer register expires 3600 Proxy port proxyl port 5060 Proxy address proxyl address sip gurgaon ipdialog com Outbound proxy Outbound Proxy 192 68 202 103 timer register expires 1200 voip control port 5060 Sip Port messages uri 192 68 202 103 VoiceMail Server ipdSIP ooooooox cnf phone specific configuration file sample Line 1 phone number line1 name blah Line 1 authentication name password line1 password deadcow Line 1 Display name line1 displayname Harley Davison 59 Glossary of Terms cradle The depression in the base of your telephone where the handset is placed when not in use DHCP server A service provided by a device on the network that assigns network addresses to other devices such as your telephone and computer This avoids having to go to each and every device to manually assign an addresses to it firewall A device that protects one network from another such as protecting a corporate network from the Internet IP Internet Protocol IVR Interactive Voice Response NAT Network Address Translation A service provided by a device on the network such as a router that allows several devices to share a single public network address network address IP address Uniquely identifies a device on the network Used for
18. anual to DHCP or vice versa or resets the phone to defaults Invalid address Message displayed when address set is invalid 36 Examples of the Telephone Display cont Invalid Destination Message displayed when dialing fails that is user dialed invalid destina tion number Retrieve call John Doe Message displayed when user goes on hook and there is a held call Redirected to John Doe Message displayed when redirected response 302 is received Network Config Error Message displayed when phone is doing DNS queries for resolving the host and the user pressed some key on the phone The user should investigate the network configuration of the phone MSG SPKR Indicator The MSG SPKR indicator a red LED glows when the telephone is in speakerphone mode and blinks when there is a call waiting 37 When a key has two labels e g INFO MUTE the first label e g INFO refers to the function of the key when notin a call the second e g MUTE to the function when na call INFO MUTE Key This key has two uses 1 When the handset is onhook and you are not in speakerphone mode press this key to briefly display your name and network address 2 When you are in a call press this key to mute your microphone press it again to turn off mute While the microphone is muted an m appears in the upper right hand corner of your LCD display LINE 1 2 Key This key has four uses 1 To upgrade your telephon
19. b interface guess your password and modify your configuration settings To minimize the chance of this happening you should only connect to a trusted network and in particular not the public Internet without a firewall providing some form of third party security 48 Appendix B Updating the Software Obtaining Updated Software Updated software for your telephone may be obtained directly from ipDialog or through your distributor Please contact your distributor first Once you locate a source for this software you need to place a copy of it a file named image bin on a computer that can communicate with your telephone over the network Upgrading the Software To upgrade the software in your telephone you need to be running a TFTP server ona computer that is connected to the same network as your telephone If you do not already have a TFTP server try searching for TFTP server on http www tucows com Also 3Com has a free TFTP server for Windows called 3CDaemon search for TFTP on http www 3com com there are freely available TFTP servers for Linux and there are TFTP servers for other platforms e g Mac OS Place the image bin file in the directory that you specified to the TFTP server to be used for downloads Next determine the network address of the computer running the TFTP server and verify that the telephone is accessible from this computer using the steps described in the section Verifying the Insta
20. cannot place or receive calls make sure that you are physically connected to the network with a network cable connected to the network port labeled NETWORK on the back of your telephone and to the network such as a port on a hub If your telephone is physically connected to the network but still does not work make sure that the port you plug into is functional by trying another device plugged into that same port If other devices operate correctly on that port your network cable could be defective Try another known good cable If your telephone still does not work with a good network cable determine whether you can reach it using the instructions in the nstalling Your Telephone on a Network section found elsewhere in this publication If your telephone is not reachable on the network you may have accidentally disabled DHCP but the static network address that is configured for your telephone is not accessible on your network You have two choices You can either re enable DHCP or configure a static network address that is accessible on your network see the section Configuration Menu If the telephone is reachable on the network but you are unable to place a call and are noticing the message Unreachable repeatedly on the LCD check your network and server settings 47 Appendix A Troubleshooting cont PC Cannot Access Network If you connect your PC to the network through your telephone s built in hub the port label
21. e see the appendix Updating the Software press and hold down the SET CONF key as you unplug and then plug back in the AC power adapter on the back of your telephone If using power over Ethernet unplug the network cable and then plug it back in Release the SET CONF key after the MSG SPKR indicator illuminates and then immediately depress the LINE 1 2 key and release it 2 To accept a call waiting call press the LINE 1 2 key 3 To switch between two calls press the LINE 1 2 key 4 When you are in a call and want to place a second call press the LINE 1 2 key to get a dial tone MENU HANGUP Key This key has three uses 1 When the handset is offhook or the telephone is in speakerphone mode and you are not in a call the MENU HANGUP key displays your phonebook one entry at a time You can scroll up and down through your phonebook using the VOL keys and dial the currently displayed entry using the DIAL REDIAL key To leave the phonebook press the MENU HANGUP key again 2 When the handset is onhook and the telephone is not in speakerphone mode the MENU HANGUP key displays the configuration menu see the section Configuration Menu To leave the configuration menu press the MENU HANGUP key again 3 When you are in a call and have another call on hold the MENU HANGUP key hangs up the active call and takes the held call off hold making it the active call Hanging up the call without this key would terminate both calls SET CO
22. e TFTP server s root directory and specified by the parameter tftp cfg dir which has a default of SipTone config This is configurable through ipaSIPDefault cnf NOTE For case sensitive OSs 6 0 Linux Solaris filename case matters Telephone Setup In the Advanced page of the telephone s web interface select Profile C for the Auto config profile setting 57 Appendix F Auto config cont Mappings This table contains the options that can be specified in the auto config file and what they map to on our web configuration pages Option Description Web line1_name User ID number or e mail User ID line1_authname e g 5551212 or john line1 password Password used for authentication Server Password line1 displayname Full user name Usedin caller ID Full Name messages uri Voice mail server URL Voicemail Server voip control port Port number for SIP signalling SIP Port preferred codec Codec used when initiating call Preferred Codec timer register expires Registration timeout in secondsREGISTRAR Expires outbound proxy URL of outbound proxy server SIP PROXY outbound proxy port proxyl address URL of registrar REGISTRAR proxy1 port proxy register Whether proxy is used to register Register through proxy tftp cfg dir Path to the TFTP server s NA subdirectory in which phone specific configuration files are stored Default is SipTone config 58 Appendix Auto config cont Ex
23. e handset or press the SPEAKER HEADSET key then do one of the following Press the DIAL REDIAL key dial an entry from your phonebook press MENU HANGUP and enter a SIP URL through the configuration menu or enter a telephone number possibly followed by pressing the or DIAL REDIAL key Answering Calls Pick up the handset or press the SPEAKER HEADSET key Hanging Up In speakerphone mode press the SPEAKER HEADSET key otherwise place the handset back in the cradle To Place a Call On Hold Press the DND HOLD key To Mute a Call Press the INFO MUTE key Adding Entries to Phonebook Go to the telephone s built in web site with your web browser click on the phonebook link on the main page click on Add on the phonebook page and enter the SIP URL and a nickname Caller ID CID The ID of the caller is automatically displayed on the LCD Redial Pick up the handset or press the SPEAKER HEADSET key then press the DIAL REDIAL key to place the last call again Dialing from the Phonebook Pick up the handset or press the SPEAKER HEADSET key then press the MENU HANGUP Key find an entry with the VOL keys then dial it by pressing the DIAL REDIAL key Dialing a SIP URL from the Keypad Press the MENU HANGUP Key select Dial SIP URL enter a URL with the keypad then dial it by pressing the DIAL REDIAL key 40 Quick Reference Guide cont Dialing a Telephone Number from the Keypad Enter a telephone number and then pre
24. ed PC on the back of your telephone and your telephone can access the network but your PC cannot you may have a defective network cable or a loose connection All of these conditions are indicated by the LED next to the PC port being solid off not even blinking Common Cure For Electronic Eguipment As with all modern electronic equipment if you are unable to solve your problem otherwise it may be useful to turn your telephone off by disconnecting the AC power adapter from its port on your telephone wait a few seconds and then turn your telephone back on by reconnecting the AC power adapter or if power over Ethernet is being used unplugging the network cable and pluggin it back in Reinstating the Factory Default Settings There are two ways to restore the factory default settings so that your telephone is ina known state One is to restore the telephone to the factory defaults through the configuration menu see the Navigation Map Note that this also deletes all entries from your phonebook The other is to click on the button at the bottom of the configuration web pages see the section Configuration Web Site This restores the network telephone server and advanced settings to their factory defaults but not the phonebook or password System Security Your telephone has no encryption and minimal authentication capabilities Therefore be aware that although very unlikely someone could intercept your conversation or via the we
25. eeesersserrssrrserrrrerrrrrrrrrrree EIER DG DISIUID xs mnt ne Menuet ss Forward Ot mm Forward on busy Manual Network Settings R set Phone s se npe toU MRNA diga Ue dura IDA i d Restore dio tod re e cbe b eodd evo sa Dacus as ces e anc LM E cb SIP PO cassecarecntsacnsumintateacenteastedueunesdedveuateeuieatstcaedeencs Menu Navigation 666 Telephone Layout iie ees Examples of the Telephone Display Function Keys Een sus en DI ess Table of Contents cont Quick Reference Guide icsccsessctesccscessnsccoccucssasecesncnccccasescarassscecncoseass 40 Basic Op ration ee ne ese ae 42 Maintenance ss ee ee tee re 46 Appendix A Troubleshooting ccccecceeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeees 47 CD Display IS BANK ote doe ee de o e tn ee cae Ant 47 Nor Dial TONE qoo SR es nt into Str KE 47 Cannot Place or Receive Calls ssssseeseseeeeeeee 47 PC Cannot Access Network 48 Common Cure For Electronic Equipment ssssssss 48 Reinstating the Factory Default Settings ssseeeesssssssse 48 System Security cords ouest tior Lc Aor a Se a ae 48 Appendix B Updating the Software 49 Obtaining Updated Software
26. emporarily Disable Call Waiting 70 Voice mail 99 Track missed outgoing and incoming calls Message Waiting Indication MWI uses draft mahy sipping message waiting 00 txt Instant Messaging uses the SIMPLE standard and supports the text plain ContentType 53 Call Appendix D Software License Agreement Embedded Software License Use of the software contained within the ipDialog ManiTone Phones Embedded Software by Distributor and Distributor s customers shall be governed by the provisions of this license For purposes of this Agreement Embedded Software shall include firmware upgrades updates bug fixes or modified versions thereto provided to Distributor or Distributor s Customer by ipDialog or made available for download on ipDialog s website Distributor may only distribute the Embedded Software in connection with the sale of the ManiTone phones to Distributor s customers and pursuant to the terms of this license This license to use the Software shall be limited to the number of ManiTone phones that have been purchased from ipDialog and neither Distributor nor their Customer shall use the Software in any other products ipDialog grants Distributor a non exclusive transferable license to use object code version of the Embedded Software for Distributor s internal business purposes in conjunction with Distributor s use of the ManiTone phones This Agreement does not grant to Distributor or Distributor s cus
27. er PSTN gateway Special Features VoIP SIP IETF RFC 3261 DTMF digits via RTP payload IETF RFC 2833 Enterprise Phone Functionality Ethernet bridge with two RJ 45 jacks Hands free full duplex speakerphone May be powered from a LAN switch or hub power over Ethernet Headset jack Product Overview cont Advanced Calling Features Two simultaneous call appearances Conference calling with or without server assist has on board mixer Redial last number Do Not Disturb Call Hold Call Waiting Call Forwarding unconditional and on busy Call Transfer blind consultative conferencing Call Return 69 Temporarily Disable Call Waiting 70 Voice mail access 99 Caller ID and Call Waiting Caller ID Configurable dial plans Call logging User Interface Keypad dialing Speed dial from phone book Easy navigation of menu via LCD Tracking of missed outgoing incoming calls 5 distinctive ring tones and 4 call waiting tones Busy and fast busy tones Speaker and ringer volume control Display and Indicators 2 row by 16 character alphanumeric display Message waiting indicator MWI Speakerphone and mute indicators Configuration Management and Software Upgrade Configure check status and manage phone book from web browser Auto configuration via TFTP across gateways Software upgrade via TFTP Installing Your Telephone on a Netwo
28. et into jack enable headset support on the Advanced page of the web interface then press the SPEAKER HEADSET key until h appears in the upper right hand corner of the LCD display Sending an Instant Message Press the MENU key select Messages select Write enter message press SET COMF dial the recipient Reading an Instant Message Press the MENU key select Messages select Read Use the VOL keys to scroll through your messages 41 Basic Operation Setup Telephone First connect the network cable to the network and the other end to the telephone and then plug the AC power adapter into an AC outlet and the telephone If you are using power over Ethernet there is no need to use the AC power adaptor When the LCD display says Ready the telephone is ready to use If you have not already you should now set the administrative password for the configuration web site see section Configuration Web Site Making Calls To make a call pick up the handset or press the SPEAKER HEADSET key when you are not in a call and there is not an incoming call then do one of the following 1 Press the DIAL REDIAL key 2 Find an entry in your phonebook using the VOL keys and dial it by pressing the DIAL REDIAL key 3 Enter a telephone number using the numeric keys on the keypad followed by pressing the or DIAL REDIAL key Note that your telephone must be configured to use a SIP proxy or registrar see the section Web Configuration S
29. from 0 to 9 Timer The symbol T matching a timer expiry DTMF A digit a timer or one of the symbols A B C D or Extensions may be defined Wildcard The symbol x which matches any digit 0 to 9 Range One or more DTMF symbols enclosed between square brackets CL and Subrange Two digits separated by hyphen which matches any digit between and including the two The subrange construct can only be used inside a range construct i e between and Position A period which matches an arbitrary number including zero of occurrences of the preceding construct 56 Appendix F Auto config Installation DHCP Server Setup The DHCP server must return the server name option pointing to the TFTP config server This is option is the sname field referenced in IETF RFC 2131 TFTP Server Setup For every phone ipdSIPDefault cnf in the TFTP server s root directory is loaded Additionally the auto config system supports customized configurations for each phone For each phone the config file conforming to the following format is loaded ipdSIP MAC address gt cnf where MAC address is the full twelve hex digit all uppercase representation of the phone s MAC address For example ipaSIP00041C000012 cnf is used for the phone with MAC address 00 04 16 00 00 12 Individually customized configuration files must reside in a directory relative to th
30. h includes deleting all entries from your phonebook This is useful to bring the entire telephone back to a known state For example if you forget your password for the configuration web site this restores the password to the factory default after which you can set it to something else that you will hopefully remember Call Logs View SIP URL of last ten received calls last ten missed calls and the last ten dialed calls SIP Proxy 21 Configuring Your Telephone cont You can configure a SIP proxy to handle unresolvable URLs e g telephone numbers Menu Navigation You enter the menu structure at the top by pressing the MENU HANGUP key when the handset is onhook and the telephone is not in speakerphone mode When you press the key indicated within a circle you progress to the next display indicated by the associated arrow Pressing the MENU HANGUP key backs up one menu level Upon leaving the bottom of a branch the arrow does not point to a box the telephone exits the menus and returns to the Ready display Going offhook momentarily completely exits the menus You can do this by either briefly lifting the handset off the cradle or pressing the SPEAKER HEADSET key twice 22 Configuring Your Te 1 DialSIPURL 2 CallLogs A 3 Settings 4 PhoneBook Y 5 Messages Call URL a 1 Donotdisturb X 2 PhoneSettings SET CONF 1 IncomingCalls 2 OutgoingCalls 1 Donotdisturb 1 Forward 2
31. hen the LED next to the port is continuously off this means that no link is established the port is not electrically connected to the network Activity on the port is indicated by a blinking LED AC power adapter Plug the AC power adapter into an electrical outlet and the DC connecter into the AC Adapter Port on the back of the telephone A CAUTION Only use the 12V DC POWER SUPPLY included with your telephone 10 Configuring Your Telephone Once you have verified that your telephone is connected to the network see the section Verifying the Installation you need to configure it You also may need to modify the configuration from time to time There are two ways to do this You can access the configuration web site on the telephone s built in web server using a web browser ona computer that is on the same network as your telephone or you can use the configuration menu which is accessible on the telephone itself Configuration Web Site There are several areas to configure on the web site all reachable through links on the main web page at http lt network address gt where lt network address gt is the network address of your telephone e g 10 0 0 167 You can determine what this address is by pressing the INFO MUTE key The address is displayed momentarily on the second line of the LCD display From the main web page where the telephone version and serial number are displayed you can follow links to pages for netwo
32. ite for the latter keypad dialing method to work Moreover if your telephone has been configured to use a dial plan see the section Web Configuration Site the call will be placed automatically when you have entered enough digits 4 To make a call to a SIP URL that you enter using the telephone keypad first make sure the handset is onhook and the telephone is not in speakerphone mode this is different than making a call by one of the other methods Press the MENU HANGUP key select Dial SIP URL enter the SIP URL you want to call and press the DIAL REDIAL key Your telephone is then placed into speakerphone mode and the call is placed Answering Calls To answer an incoming call pick up the handset or press the SPEAKER HEADSET key An incoming call is indicated by the telephone ringing if the ringer volume has not been turned all the way down and by Caller followed by the Caller ID CID appearing in the LCD display Disconnecting To terminate a speakerphone call press the SPEAKER HEADSET key otherwise place the handset in the cradle on the base Setting Volume When the handset is onhook and the telephone is not in speakerphone mode you can change the volume of the ringer by pressing the VOL A key to increase the volume and the VOL V key to decrease the volume When the handset is offhook or the telephone is in speakerphone mode you can change the volume of the handset or base speaker respectively in the same way Redial
33. lity installed on a host on your network you could also ping your telephone to test connectivity Get to a command line prompt on the host e g from a terminal session under Linux or from a command window under Windows press Start select Run enter command and enter the command ping lt network address gt where as with the browser method above lt network address gt is the address of your telephone For example your command might look something like this ping 10 0 0 167 If as a result of this command you see multiple messages to the effect that so many bytes were received from that address in so many milliseconds your telephone is properly connected to the network If you see any other message e g something about the destination being unreachable or see no response at all after a few seconds your telephone is not properly connected to the network and you should see the Troubleshooting Appendix in the back of this document Alternative Methods of Assigning the Network Address When itis first powered up your telephone may attempt to contact a DHCP server on the network to automatically obtain a network address It needs this address in order to communicate with other telephones and so that you can access its configuration web site via your web browser If it was not able to obtain an address you must enter this and other network information into the telephone directly using the configuration menu see the section Co
34. llation Now that the server is ready you need to cause the built in TFTP client in the telephone to download the image file from it NOTE This process restores the factory defaults and deletes all entries from your phonebook To proceed make sure the telephone is configured with the address of your TFTP server To determine this hold down the SET CONF key on your telephone while cycling its power After the LCD briefly displays some rectangulars and while the MSG SPKR indicator is illuminated release the SET CONF key and immediately press the LINE 1 2 key 1 Show Settings 2 Change 3 TFTP When you see this display select option 1 by pressing 1 on the keypad 192 168 100 100 192 168 100 1 If either the network address of the telephone top line or of the computer running the TFTP server bottom line is wrong press any key to return to the options 1 Show Settings 2 Change 3 TFTP and then select option 2 to correct one or both of these addresses 49 Appendix B Updating the Software cont SIP Phone IP TFTP Server IP When modifying these addresses you can use the 0 9 keys on the keypad to enter digits and the key in place of a period The underscore character shows your current position in the information you are modifying Press the VOL W key to backspace and press the key when you have finished entering an address or on a blank line to keep the current address Once you entered or accepted b
35. mith Forwarding All The same as the Ready display above except that all incoming calls are automatically forwarded to the SIP URL specified through the Settings Menu Even though incoming calls are forwarded you may continue to place calls John Smith Do not disturb The same as the Ready display above except your telephone does not accept incoming calls a caller it appears busy Even though incoming calls are rejected you may continue to place calls Dial Menu Redial After picking up the handset or pressing SPEAKER HEADSET you may press MENU HANGUP to select an entry from your phonebook press DIAL REDIAL to place the last call again or use keypad dialing by entering a telephone number possibly terminated by the or DIAL REDIAL key Note that keypad dialing is enabled only if your telephone is configured to use a SIP proxy or registrar 26 Examples of the Telephone Display cont jdoe Menu Dial The phonebook is displayed one line at a time The entry here is for someone with the nickname jdoe At this point you may press the VOL keys to scroll up and down through the phonebook press MENU HANGUP to leave the phonebook or press DIAL REDIAL to place a call to the currently displayed phonebook entry Dialing jdoe This is displayed while waiting for the other person to answer In call with John Doe During a call the user name provided by the other telephone is displa
36. mode To enable DND press the MENU HANGUP key select Settings select Do not disturb select Do not disturb again then select Yes The text Do not disturb inthe bottom line of the LCD display indicates that DND is enabled To disable DND follow the same procedure except select No instead of Yes Forwarding Calls To have all incoming calls automatically forwarded to a SIP URL you specify first make sure the handset is onhook and the telephone is not in speakerphone mode Press the MENU HANGUP key select Settings select Phone Settings select Forward select Set Forward then enter the SIP URL to where you want incoming calls forwarded and press the SET COMF key Select Forward on busy if you wish to forward all calls only if your telephone is busy The text Forwarding in the bottom line of the LCD display indicates that incoming calls are forwarded To cancel forwarding follow the same procedure except Cancel Forward is displayed in place of Set Forward At that point select Cancel Forward then select Yes Call Return This feature enables you to callback the last caller For example if you missed a call because you couldn t get to the telephone in time use this feature to automatically call the person you missed 43 Basic Operation cont To Use this feature pick up the handset or press the SPEAKER HEADSET key and then dial 69 The last caller s SIP URL is dialed automatically Call Transfer Your telephone can t
37. nfiguration Menu Installing Your Telephone on a Network cont Setting Up Your Telephone Choose an area near an electrical outlet and a network port Your telephone can sit on a horizontal surface such as a desk or counter or be mounted vertically on the wall For mounting on the wall slide the small plastic tab located under the switchhook on the telephone cradle up towards the switchhook until it comes off Turn it around so that the little shelf points toward the switchhook and slide it back into where it was Now the handset stays on the telephone base when you hang it up You may remove the clear protective plastic sheet from the LCD display Connect Network Connect one end of a network cable to a network port such as on a hub wall plate or cable DSL modem and the other end to the port labeled NETWORK on the back of the telephone This is an ethernet port When the LED next to the port is continuously off this means that no link is established the port is not electrically connected to the network Activity on the port is indicated by a blinking LED Connect PC Your telephone contains a hub so that you may plug another network device which is typically a PC into it This provides network access to both your telephone and PC through a single external network connection Connect one end of a network cable to the network port on your PC and the other end to the port labeled PC on the back of your telephone W
38. o that your telephone immediately rejects an incoming call if a call has already been established Make any changes you need on this page and then click the button to commit your changes Your changes only take effect when you commit your changes There is also a button that you can click to restore the factory defaults which are bogus values for the name and userid fields and nothing blank for the remaining fields 13 Configuring Your Telephone cont Servers The server page requires familiarity with SIP Use it to specify a SIP registrar proxy and related parameters but first contact your service provider or network administrator for the correct settings If you instruct your telephone not to perform registrations at all your page looks something None WV Commit changes Resetto defaults like this Servers REGISTRAR SIP PROXY Forward all through proxy Register through proxy Server Password If you instruct your telephone to attempt to find a registrar and register on its own your page Find One V Use Domain Name 3600 Commit changes Resetto defaults 14 looks something like this Servers REGISTRAR From URL To URL Expires SIP PROXY Forward all through proxy Register through proxy Server Password Configuring Your Telephone cont ltis bestto use a SIP URL to explicitly designate the registra
39. of other controls may result in damage and require work by a qualified technician to restore the product to normal operation 13 Avoid using a telephone during an electrical storm There may be a remote risk of electric shock from lightning 14 Do not use a telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS Regulation Compliance This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Product Overview Parts Check List 1 Base 2 Handset 3 Coiled Handset Cord 4 AC Power Adapter 5 User Manual not shown Requirements P network 24kbps in each direction 8kbps audio signal plus RTP UDP and IP packet overhead RJ 45 network cable An AC power source or power over Ethernet from a PowerDsine 60xx midspan power injector Recommendations DHCP server DNS server SIP proxy serv
40. og feature The autodial fields are for connecting to the remote proxy without dialtone or ringing When the session timer feature is enabled your telephone uses a keepalive mechanism in order to better detect whether a call has been disconnected If you have a preference you can influence which audio codec your telephone uses by specifying a preferred codec The preloaded route feature adds a SIP Route header in outgoing messages to request that the outbound proxy be included in all return paths This is ideal for firewall traversal for those SIP proxies that support this feature 18 Configuring Your Telephone cont If you would rather download a dial plan from a TFTP server rather than specify it on the telephone configuration web page store the dial plan in a file in the same directory as the auto config configuration files on your TFTP server Name the file dialplan conf Note that the auto config path also applies to the dial plan file and that the dial plan is downloaded from the TFTP server specified on the network setup web page Rather than configure your telephone from the web interface or LCD menu you can alternatively load a configuration file from a TFTP server see the Auto config appendix for details The address of the TFTP server is specified on the network setup page this server is also used for downloading a dial plan The only profile type currently supported is that described in the
41. on When you press a key on the keypad during a call your telephone generates a signal that the other telephone interprets as a tone corresponding to that key Voice mail To use the voicemail features of your telephone you must have access to a voicemail server Specify the address of the server on the telephone configuration page of the web interface sthe section Web Configuration Site The MSG SPKR indicator on your telephone blinks when you have unread voice mail this feature is based on the draft mahy sipping message waiting 00 txt specification To retrieve your voice mail or otherwise access the voice mail server at any time pick up the handset or press the SPEAKER HEADSET key and dial 99 Follow the instructions for your particular voicemail server Conferencing Your telephone supports conferencing by itself and in conjunction with an external confer ence server The only difference is that without a conference server you are limited toa three way conference yourself and two other participants whereas with a conference server you are limited to the server s capacity To use a conference server specify its address on the telephone configuration page of the web interface see the section Web Configuration Site 44 Basic Operation cont A conference call is initiated as a normal telephone call between yourself and another person It does not matter who initiated the call Thereafter for each additional person
42. onents can be damaged Cleaning Your Telephone Only clean your telephone with a damp soft cloth Do not use cleaning solvents 46 Appendix A Troubleshooting LCD Display is Blank If the LCD display is blank check whether the telephone has power If you are using AC power the AC power adapter should be connected to the AC Adapter Port on the telephone and plugged into an AC outlet If that is not the problem make sure that the AC outlet is functional by trying another device in that outlet If the outlet is okay either the AC power adapter or the telephone is defective If you are using power over Ethernet please make sure that you are using a PowerDsine 60xx midspan power injector and that other devices powered by the same injector work correctly Also try plugging in your phone into a different port on the injector If the phone still does not power up please plug in a 12VDC 500mA AC power adapter into the back of the phone to deterkmine whether the phone is functional No Dial Tone Unlike regular analog telephones your new telephone generates a dial tone when the handset is taken offhook or placed into speakerphone mode even when it is not connected to the network Therefore the lack of a dial tone does not necessarily mean that the telephone is simply not connected to the network It means that the telephone is defective Cannot Place or Receive Calls If the LCD display is functioning and you hear a dial tone but you
43. or not selected for the remaining fields 19 Configuring Your Telephone cont Configuration Menu You enter the configuration menu by pressing the MENU HANGUP key while the handset is onhook and the telephone is not in speakerphone mode From here you can place a call to a SIP URL entered through the telephone keypad turn on and off the do not disturb feature specify a SIP URL to which you want to forwarding incoming calls view call logs configure outbound proxy set the user name reset the telephone and configure its network settings Please refer to the following Navigation Map for detailed information on how to navigate the menu Data entry Modes There are two modes in the configuration menu for entering data from the keypad The mode is automatically determined based on the type of data that the telephone is expecting Network Alphanumeric Mode When the telephone is Key address 1 7 Mode Numeric Lower case Upper case network address the network address mode is used when 1 lt space gt pie expecting a SIP URL ora 2 abc ABC domain name the 3 def DEF alphanumeric mode is used 4 g hl GHI see inset The alphanumeric 5 j k JKL mode is indicated by the 6 m MNO submode indicator character 1 a or A in the upper right 7 pars PORS hand corner of the LCD 8 tuv TUV display 9 wxyz WXYZ 0 In network address mode the keys 0 through 9 map to themselves and and map to a period This is sufficient
44. oth addresses you are presented with the options again l Show Settings 2 Change 3 TFTP select option 3 Downloading 65536 bytes This causes the telephone to download the image bin file from the computer that is running the TFTP server When the download is complete the telephone installs the upgrade while displaying a progress bar Programming XXXX and then automatically restarts with the new software 50 Appendix C Specifications 2x16 character 5x7 dots per character LCD English only Standard numeric telephone keypad 12 Alphanumeric keys 10 Function keys Speaker Headset key Info Mute key Dial Redial key VM Xfer key DND Hold key Line 1 2 key 2 Volume keys Menu Hangup key Set Conf key Message Waiting Indicator MWI Speaker on LED FCC Class A CISPR 22A IEEE 802 3 RJ 45 port LED network connectivity activity display IEEE 802 3 RJ 45 port LED network connectivity activity display 2 5mm jack Width x Depth x Height 8 8 x 6 0 x 3 2 inches 22 4 x 15 2 x 8 1 cm 1 6 lbs 0 7 kg 51 Hardware Display Keypad Certifications Ports LAN Port PC Port Headset Dimensions Size Weight Appendix C Specifications cont Input 110 120 VAC 602 Output 12VDC 500mA center positive Input 220 240 VAC 50Hz Output 12VDC 500mA center positive External Power AC Adapter US AC Adapter Europe Power over Ethernet PowerDsine capaciti
45. p page for your domain name Note that you can change the addresses of record at any time even ifthey were generated automatically Specifying a value for the proxy field causes your telephone to send various SIP packets through the proxy indicated by the specified address or SIP URL otherwise it sends all SIP packets directly to the other telephone e If a proxy is specified and the forward all through proxy feature is selected all SIP packets except for SIP registration messages are sent through the proxy 15 Configuring Your Telephone cont if a proxy is specified and the register through proxy feature is selected instead all outgoing SIP messages are sent through the proxy including SIP registration messages if neither feature is selected only dialed numbers and unresolved URLs go through the proxy A SIP proxy is useful for traversing firewalls assuming your proxy can rewrite addresses and handling unresolvable SIP URLs e g telephone numbers When both a SIP registrar and proxy are specified you can have your telephone register directly with the registrar rather than through the proxy You can also specify an authentication password for accessing the servers here Your changes only take effect when you commit your changes There is a button on this page that you can click to restore the factory defaults of no registrar proxy or server password Phonebook Maintenance The phonebook web page is a li
46. r A simple network address e g 10 0 0 200 is also allowed lf you specify the registrar your page looks something like this Servers REGISTRAR Manual V SIPURL From URL To URL Use Domain Name Expires 3600 SIP PROXY Forward all through proxy Register through proxy Server Password Commit changes Resetto defaults The to address field contains the address of record whose registration is to be created or updated i e how you want the outside world to see you from your SIP proxy registrar as in sip user siptone com where a proxy server for the siptone com domain forwards SIP packets to you after receiving the above SIP URL from other users Note that to enable keypad dialing you must specify a registrar or proxy If both are specified the proxy has precedence The from address field is the same as the to address field except in the case of third party registrations on your behalf The expire time field specifies the registration duration as reported to the registrar in units of seconds The default is 3600 seconds or one hour e If you are using a registrar and select the use domain name feature your telephone automatically creates the addresses of record in the to address and from address fields It combines the userid that you specified on the telephone configuration page with the local domain name obtained from DHCP or manual configuration refer to the network setu
47. ransfer a call using three different methods i e blind consultative and conferencing For a blind transfer while in a call press the VM XFER key The person you were talking to is put on hold Dial another number and the call is forwarded to the new number If you like you can now hang up the handset or press the SPEAKER HEADSET key if in speakerphone mode Otherwise if you stay on the line you will hear dial tone You can cancel the transfer at any time by pressing the DND HOLD key If the transfer fails your telephone rings if onhook or you will hear call waiting tone if the phone is offhook or in speakerphone mode This enables you to talk to the original party again For a consultative transfer while in a call press the LINE 1 2 key dial the other person talk to them in private and then press the VM XFER key when you are ready to transfer the call Fora conferencing transfer while in a call press the LINE 1 2 key dial the other person talk to them in private if you like then press the SET CONF key to form a conference call with all partici pants When you are ready to transfer the call simply hangup The other parties will remain in a Call together Call Waiting After hearing the call waiting tone and observing the Caller ID in the LCD press the LINE 1 2 key to accept the new call Subsequently pressing the LINE 1 2 key switches between the two calls To cancel call waiting just for the next call press 70 Tone generati
48. rk Quick Installation Procedure First connect one end of a network cable to the NETWORK port on the back of your telephone and the other end to a port on a network device such as on a hub or cable DSL modem Plug the AC power adapter into an AC outlet and connect it to the power jack marked 12VDC on the back of your telephone Alternatively you may supply power to the phone over the Ethernet from a PowerDsine 60xx midspan power injector If you have not already you should set the administrative password for the configuration web site as soon as possible see section Configuration Web Site Verifying the Installation Once your telephone is physically connected to the network and power is applied you can verify that your telephone is truly connected to the network by accessing its built in web site with a web browser on the same network First find out what your telephone s network address is by pressing its INFO MUTE key The address is on the second line of the LCD display Now enter the following URL into your web browser replacing lt net work address gt with your telephone s network address http lt network address gt For example if your address is 10 0 0 167 you would enter http 10 0 0 167 If you see the web site and not an error message your telephone is properly connected to the network otherwise review the Troubleshooting Appendix in the back of this document Assuming you have the common command line ping uti
49. rk setup telephone configuration server configuration maintaining your phonebook configuring the password for accessing your telephone s web server and advanced settings A WARNING Never change the configuration of your telephone during a call When you first attempt to access the web server you are prompted for a user name and password The user name is always admin without the quotes and the initial password is set at the factory to admin also without the quotes You should set this to some other value as soon as possible Network Setup The two basic network settings on this page are DHCP is selected the factory default and DHCP is not selected or MANUAL Your service provider or network administrator can tell you which to use If DHCP is selected no further network configuration is required and your page looks something like this Network Setup DHCP IP Address 192 168 100 100 Netmask 255 255 255 0 Gateway 192 168 100 254 Domain Name Primary DNS Server Secondary DNS Server Tertiary DNS Server Commit Restore defaults 11 Configuring Your Telephone cont l DHCP is notselected your page looks something like this Network Setup MANUAL V IP Address 192 168 100 100 Netmask 255 255 255 0 Gateway 192 168 100 254 Domain Name Primary DNS Server Secondary DNS Server Tertiary DNS Server TFTP Config Server Commit Restore defaults anis Luz The fac
50. ser ID jsmith Call Forwarding None All Calls On Busy Voicemail Server Conference Server Dial Plan Enable Do Not Disturb Disable Call Waiting Commit changes Reset to defaults m m Examples of the reguired name and userid fields are John Smith and jsmith respectively no spaces in the userid please The forwarding address field contains the network address or URL of the telephone to which you want to forward incoming calls Leave it blank or specify no call forwarding if you do not want to forward calls Select whether you wish to forward all calls or only when your telephone is busy To use a voicemail server specify its address in the voicemail server field To use an external conference server rather than the built in conferencing capabilities of your telephone specify the server s address in the conference server field So that you do not have to indicate when you have finished entering a telephone number by pressing the DIAL REDIAL key or the button although you may continue to do so you may provide a dial plan of up to 128 characters see the Dial Plan appendix which tells your telephone what a telephone number looks like Once your telephone recognizes a complete telephone number it automatically places the call When the Do Not Disturb feature is enabled your telephone does not ring when it receives an incoming call Call Waiting can be disabled s
51. sole discretion provides Distributor with revised copies of the Embedded Software Distributor shall according to ipDialog s instructions replace copies of the Embedded Software from the ManiTone phones with the revised Embedded Software Distributor shall dispose of the replaced Embedded Software in accordance with ipDialog s instructions ipDialog shall have the right to inspect Distributor s inventory of Embedded Software and replaced Embedded Software at any time on reasonable notice 55 Appendix E Dial Plan The dial plan feature of your telephone mimics that of the MGCP protocol Here is an example of a basic dial plan for making local interstate and international calls with access to emergency and directory assistance The T is a timeout set to four seconds 49 11 1xxxxxxxxxx 23456789 xxxxxx 011x T Here is the same dial plan except that 9 is required to obtain an outside line 9 49 11 91xxxxxxxxxx 9 23456789 xxxxxx 9011x T The following is an excerpt from the MGCP specification which further explains the dial plan scheme A digit map according to this syntax is defined either by a case insensitive string or by a list of strings Each string in the list is an alternative numbering scheme specified either as a set of digits or timers or as an expression over which the gateway will attempt to find a shortest possible match The following constructs can be used in each numbering scheme e Digit A digit
52. splayed and the LCD briefly goes blank This display indicates that initialization continues and your telephone determines its network address 29 Examples of the Telephone Display cont Busy John Doe Message displayed when 486 response is received for INVITE Max forwards Call Terminated Message displayed when Max forward for INVITE request is reached receives 302 5 times for INVITE request Declined John Doe Message displayed when 603 Declined response is received Unreachable John Doe Message displayed when the remote end is unreachable that is the DNS has not resolved the address or No response is recvd from the remote end Payment Reqd Call Terminated This is displayed when a 402 Payment Required mesage is received for INVITE 30 Examples of the Telephone Display cont Forbidden John Doe This is displayed when a 403 Forbidden mesage is received for INVITE Not Found John Doe Displayed when remote entity is not found Received 404 response Address Incomplete Displayed when the address input by user is incomplete unparsible Media Rejected Call Terminated When the media sent by our phone is not acceptable by remote end No Answer John Doe No answer is received and request timesout 31 Examples of the Telephone Display cont Call Terminated John Doe This is briefly displayed after the other telephone terminates the call NO MATCHING ENTRIES
53. ss the key or DIAL REDIAL key to place the call If your telephone has been configured to use a dial plan the call will be placed automatically when you have entered enough digits Call Waiting While you are in a call a short beep indicates that someone else is calling you To accept the new incoming call press the LINE 1 2 key While onhook and the telephone is not in speakerphone mode press 70 to disable call waiting for the next call Transferring a call While you are in a call press the VM XFER key dial the other person and then hang up Consultative Transfer While you are in a call press the LINE 1 2 key dial the other person talk to them and then press the VM XFER key Conferencing Transfer While you are in a call press the LINE 1 2 key dial the other person press the SET CONF key after he or she answers talk to everybody at the same time then hang up to transfer the call Call Return Pick up the handset or press the SPEAKER HEADSET key and dial 69 to automatically call the last caller Voice Mail The MSG SPKR indicator blinks when you have voice mail To retrieve your voice mail or otherwise access the voice mail server at any time pick up the handset or press the SPEAKER HEADSET key and dial 99 Conferencing Call the first person then to bring each additional person into the conference press the LINE 1 2 key call the next person and press the SET CONF key Using a Headset Plug heads
54. telephone is in soeakerphone mode these keys adjust the speaker volume When you modify a data entry field e g the forwarding SIP URL in the configuration menu the VOL Y key acts as a backspace key by removing the right most character in the display which is to the immediate left of the text cursor 1 2 3 4 DND HOLD Key This key has three uses Pressing this key when not in a call turns the Do Not Disturb feature of your phone on and off Do not disturb is displayed when the feature is turned on During a call press it to place the call on hold Press it again to take the call off hold When a call is on hold neither party can hear the other This in effect mutes the microphones on both telephones When you are in an alphanumeric data entry field in the configuration menu see the section Configuration Menu press this key to cycle through the alphanumeric submodes numeric lower case and upper case 1 2 VM XFER Key This key has two uses If your telephone is configured for a voicemail server see the section Web Configuration Site press this key to access your voicemail system Pressing this key is the same as entering 99 Press this key in a call to initiate call transfer 39 1 Quick Reference Guide Setup Telephone Connect the telephone to the network first and then if you are not using power over Ethernet connect it to an AC outlet Making Calls Pick up th
55. tomers and Distributor and Distributor s customers will not acquire hereby any rights to patents copyrights trade secrets trade names trademarks whether registered or unregistered or any other proprietary rights in or to the Embedded Software all of which are expressly retained by ipDialog ipDialog reserves all rights in and to the Embedded Software that are not expressly granted in this license Distributor agrees that Distributor will not attempt and if Distributor is a corporation Distributor will use Distributor s best efforts to prevent Distributor s employees and contractors from attempting to copy duplicate reverse engineer disas semble modify translate create derivative works rent lease loan distribute or sublicense the Software in whole or in part Parties who purchase the ManiTone phones from Distributor are licensed by ipDialog directly to use the Software solely in conjunction with the use of the ManiTone phones and further subject to the terms of the software license and restrictions as indicated set forth in this license Title to and ownership of the Embedded Software and any updated modified or additional parts thereof and other intellectual property rights embodied in the ManiTone phones shall at all times remain the property of ipDialog orits licensors All proprietary notices incorporated in marked on or fixed to the ManiTone phones by ipDialog must not be removed or obliterated by Distributor or Dis
56. tory defaults for the other fields are e anetwork address of 192 168 100 100 e anetwork mask of 255 255 255 0 e agateway address of 192 168 100 254 e domain name not specified e DNS servers not specified and e TFTP server not specified Except for the TFTP server field these fields have the same meaning as the network settings for other network devices and operating systems The values for these fields are supplied by your service provider or network administrator The TFTP server field contains the address of the TFTP server from which your telephone downloads configurations via its optional auto config feature Note that this is not where the address of the TFTP server from which your telephone downloads software upgrades is specified see the appendix Updating the Software Make any changes you need and then click the button to commit your changes Your changes only take effect when you commit and then confirm your changes There is also a button that you can click to restore the factory default of using DHCP 12 Configuring Your Telephone cont Telephone Configuration On the telephone configuration page you can specify your name userid usually the part before the sign in your email address a forwarding URL or address the URL or address of your voicemail and conference servers a dial plan and DND and call waiting settings Your page looks something like this Phone Configuration Full Name John Smith U
57. tributor s customers License Only Notwithstanding the use herein of the word sell and variants thereof all Embedded Software is licensed to the Distributor and the End User and is not sold ipDialog or the licensors through which ipDialog obtained the rights to distribute Embedded Software retain title to the Embedded Software and Distributor shall transfer Embedded Software only to the extent that such transfer is incidental to the resale or lease of the ManiTone phones Parties who purchase the ManiTone phones from Distributor are licensed by ipDialog directly to use the Embedded Software solely in conjunction with the use ofthe ManiTone phones and further subject to the terms of the Embedded Software License indicated above Proprietary Software The Embedded Software is proprietary to ipDialog and or its suppliers and is copyrighted Without ipDialog s prior written approval or except as otherwise provided in the Operating Software License Distributor i shall not separate the Embedded Software from the ManiTone phones as shipped by ipDialog or disassemble de compile reverse engineer copy modify or otherwise change any of the Embedded Software or its form ii shall protect the Embedded Software from any disclosure or use in violation of this Agreement and iii shall not be entitled to receive source code 54 Appendix D Software License Agreement cont Software Revisions In the event ipDialog at its
58. ttle different than the other pages With them you maintain a few fields with the phonebook you maintain a ist of SIP URLs along with nicknames for the people associated with them Your page looks something like this Phonebook Load phone book from PC File Browse Ok Save phonebook txt to PC Save Add Phone List Nickname SIP URL lI Delete 4 v Please press Ctrl Key for multiple select and delete To add an entry to the phonebook fill in a nickname and SIP URL such as pancho h sip 14085550000 172 16 0 222 and then click the add button which commits your addition To delete entries select one or more and then click the delete button which commits your deletion To change entries you must delete and then add them again Alternatively from this page you can import a phonebook from your PC as a text file that you created through some other means The act of importing a phonebook commits 16 Configuring Your Telephone cont the additions to your telephone Note that importing is additive It does not replace your existing phonebook even if entries have the same name A line that starts with the character is ignored as acomment line The space and tab characters can appear anywhere except within a nickname or URL You can also export the phonebook to your PC as a text file This text file contains any number of phonebook entries each on a separate line made up
59. ve detection certified for compatibility with 60xx midspan power injectors Encoding with RTP UDP IP bandwidth packet overhead G 711 uLaw 64kbps 80kbps G 711 ALaw 64kbps 80kbps G 729A 8kbps 24kbps Acoustic echo cancellation On board mixer Dial tone Busy tone Fast busy tone Distinctive ring Bellcore priority tones per GR 506 CORE 1 standard phone ring cycle 2 Long Long 3 Short Short Long 4 Short Long Short 5 Short Ringsplash Distinctive waiting Bellcore priority Call Waiting tones per GR 526 CORE 1 standard Call Waiting cycle 2 Call Waiting Priority 2 cycle 3 Call Waiting Priority 3 cycle 4 Call Waiting Priority 4 cycle 52 Telephony Audio Tones Appendix C Specifications cont Caller ID Volume control Ringer level control Speed dial from phonebook network address amp SIP URL Keypad Dialing Redial Hands free full duplex speakerphone LCD indicates Mute Headset Call Waiting Held Call DHCP DNS lookup URL address resolution Enter phonebook with browser via built in web server Remote configuration and status check Downloadable from TFTP server Firmware upgrade via keypad Configuration SIP IETF RFC 3261 Authentication Session Timer Support supplementary services through servers DTMF generation RTP payload IETF RFC 2833 INFO method In band audio Do Not Disturb Call Hold Call Waiting Call Transfer Call Forwarding unconditional and on busy Call Return 69 T
60. yed In this example the name is John Doe If the full name is not available the user is identified by nickname domain name or the network address of his or her telephone This is for a single call For a conference call each party of the conference is displayed on separate line In call with m John Doe Them in the upper right hand corner of the LCD display indicates that your microphone is muted Mute is turned on and off while in a call with the INFO MUTE key Caller John Doe The caller s name is displayed when there is an incoming call This is the Caller ID CID feature If the name is not available the user is identified by nickname domain name or the network address of his or her telephone 27 Examples of the Telephone Display cont Speaker Volume XXXXX This is displayed when you adjust the speaker volume with the VOL keys while the handset is offhook or the telephone is in speakerphone mode The bar graph indicates the resulting volume setting Ringer Volume XXX This is displayed when you adjust the ringer volume with the VOL keys while the handset is onhook and the telephone is not in speakerphone mode The bar graph indicates the resulting volume setting 25213 Menu This is displayed when you start entering a telephone number while the handset is offhook or the telephone is in speakerphone mode The call is not actually placed until you press the or DIAL RED
61. you want to add to the conference press the LINE 1 2 key and call that person Once he or she has answered you may consult privately before bringing him or her into the conference When you are ready press the SET CONF key to add that person to the conference You may repeat this process LINE 1 2 place call SET CONF up to the capacity of your telephone or the conference server When you hang up you leave the conference but the other participants remain in the conference until they hang up Using a Headset To use a headset not provided with your telephone you need to insert the headset plug into the headset jack on the back of your telephone and enable headset support on the Advanced page of the web interface see the section Web Configuration Site You may then switch audio between the handset base unit and headset by repeatedly pressing the SPEAKER HEADSET key To select the headset press the SPEAKER HEADSET key until h appears in the upper right hand corner of the LCD display Instant Messaging Your telephone supports the SIMPLE standard for Instant Messaging IM You cannot be in a Call or offhook when you send or read an IM To send an IM press the MENU key select Messages select Write enter your message see the section Configuration Menu fora description of the data entry modes press the SET CONF key and dial the recipient either through the phone book or by entering a SIP URL You should then see Sending Msg
62. you to select a character for the next position For both modes pressing the SET CONF key saves the currently displayed value and terminates data entry and pressing the VOL Y key acts as a backspace key by removing the right most character from the LCD display Call URL Enter the SIP URL you want to call into this alphanumeric field Do Not Disturb You can turn on and off your telephone s Do Not Disturb feature from here Forward to Enter the SIP URL to which you want all incoming calls forwarded into this alohanumeric field Forward on busy Set Forward on busy if you wish to forward all calls only if your telephone is busy Manual Network Settings These are the same fields as those on the Network Setup page of the configuration web site Please refer to the section Configuration Web Site for a description of them They are all network address fields except for domain name which is an alphanumeric field You must navigate through all of the fields even if you only modify a few early ones and then confirm your choices by selecting Yes when prompted The values of these fields do not actually take effect until the telephone is reset either through cycling power to the telephone or through the reset phone feature of the configuration menu Reset Phone This resets your telephone so that any changes you have made to your network settings take effect Restore Defaults Use this feature to restore all factory defaults whic

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