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WD SmartWare Software User Manual

1. Learning Center la Topic Buttons vav Sii i DAR AA OS ta S Kaji oe Pa i SS E i sloe v i shes Fat v e z a ad xa Wa F e Operating system compatbiity a T Me al ar al e ir Ula tal ieee Hard drive support ems L 7 Tha be diat llii gaild ai ai P Contact Us Link WD Store Link Support Link Online User Manuals Link Figure 5 Help Tab Display Table 5 Help Tab Functional Description Display Component Description Contact Us link Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support wdc com contact Learning Center topic Provide links to display the main Learning Center help topics nana e Overview e Backup e Retrieve e Manage amp Customize Continued ABOUT THE WD SMARTWARE SOFTWARE 17 WD SMARTWARE SOFTWARE USER MANUAL Table 5 Help Tab Functional Description Continued Display Component Online User Manuals link Support link Update Software button WD Store link Description Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com waproducts wdsmartware um asp There you can select and open the online version of the user manual for your external device Uses your Web browser to connect to the WD Service amp Support Home page at hitp support wdc com Uses your Web browser to compare the versions of your WD SmartWare so
2. On Windows Vista or Windows 7 computers 1 Click Start gt Control Panel 2 Double click Programs and Features 3 Click WD SmartWare or the WD SmartWare icon and click Uninstall Change at the top of the screen 4 Click Yes at the Do you wish to proceed prompt MANAGING AND CUSTOMIZING THE SOFTWARE 48 WD SMARTWARE SOFTWARE USER MANUAL Warranty Information GNU General Public License GPL This software may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or ta
3. e Complete Drive Test MANAGING AND CUSTOMIZING THE DRIVE 42 WD SMARTWARE SOFTWARE USER MANUAL Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing the drive Note Erasing your drive also deletes the WD SmartWare software and all of the support files utilities online help and user manual files You can download these to restore your external device to its original configuration after erasing the drive The WD SmartWare software provides two ways to erase your device depending on whether it is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Settings Drive Erase Function on page 43 Locked Have forgotten or lost your Using the Drive Unlock Utility password and must erase the on page 44 drive Using the Drive Settings Drive Erase Function To erase your external device when it is not locked 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to erase 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilit
4. sleep timer 39 E Erase Drive dialog 43 Erasing the drive 43 F File History button 16 File history dialog 46 Flashing icon alerts 38 Front and back views 2 3 Full Media Scan 41 G GNU general public license 49 GPL software 49 H Help tab display Contact Us link 1 description 1 functional overview 3 Learning Center topic buttons 1 Online User Manuals link 18 Support link 18 Update Software button 18 WD Store link 18 Home tab display description 3 drive content gauge 8 drive icon 5 6 functional overview 2 Internal drive selector box 5 your computer icon 5 your computer s content gauge I Internal drive selector box Home tab dis play 5 L Label button 16 Launching WD SmartWare software 37 Learning Center topic buttons 17 INDEX 50 N NTFS format 1 O Online support accessing il Online User Manuals link 18 Operating system requirements 1 p Password protecting your drive 22 CAUTION about lost passwords 22 Password changing 26 Password removing 27 Physical description 2 3 Preferences button 16 option setting 47 Q Quick Diagnostic Self test 41 R Register Drive dialog 40 Registering your drive 40 Registration button 16 Removing password protection 27 Requirements operating systems 1 Restoring the software disk image 45 Retrieve about retrieving files 33 folder specifying 46 procedure 33 Retrieve destination option buttons 13 Retrieve files option button 13 Retrieve Folder
5. Not shown in Figure 1 on page 4 If an external device has more than one drive partition or network share the WD SmartWare software displays a selector box below the device icon for specifying the partition or share that you want to use for backup and retrieve functions Not shown in Figure 1 on page 4 One installation of the WD SmartWare software supports as many external devices as you system can handle When the number of connected devices exceeds the display capacity the WD SmartWare software displays left right scroll pointers for viewing all of them My Passoort Essential My Passport EX lt Scroll Pointers Continued ABOUT THE WD SMARTWARE SOFTWARE 6 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Your computer s content The content gauge for your computer s internal hard drive shows gauge all of your files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list
6. Places copies the retrieved files to the same location that they were backed up from e Toa Retrieved Content Folder copies all of the retrieved files to a single folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected external device Displays all of the files from the selected backup volume on the selected external device in a folder structure with check boxes for selecting individual files or folders Retieve Some Files Show older files W Show deleted files Mame 2 Documents and Settings 2 1386 J Intel 4 Program Files el AUTOEXEC Friday April 25 2008 Y boot B Tuesday January 05 A 9 amp CONFIG A dellsdr Friday April 25 2008 Friday December 16 21 S O Friday April 25 2006 al MSDOS LJ EA NTDETECT Lod ot kde E Liam Amril A TO Oniginal File Locator Et Friday April 25 2008 Monday April 14 2006 Controls retrieve operations by starting and canceling the retrieve ABOUT THE WD SMARTWARE SOFTWARE 13 WD SMARTWARE SOFTWARE USER MANUAL Settings Tab Displays The configuration of the Settings tab display depends on the type and
7. View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Naming the Drive Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD SmartWare Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar WD Quick View Icon You can use the icon to e Open the WD SmartWare software e Check the drive status e Safely disconnect the drive e Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software If the WD SmartWare software does not start automatically you can start it by e Left or right clicking the WD Quick View icon in the taskbar and selecting WD SmartWare About WD Quick view Safely remove My Passport Essential USB HDD 5 WD Smartware e Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE 37 WD SMARTWARE SOFTWARE USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status and find out if the drive is locked by hovering the pointer over the WD Guick View icon in the taskbar WD Quick View Drive Name Volumes Used Locked Temperature My Passport Esse
8. button 16 Retrieve some files selection box 13 Retrieve tab displays Backed Up Volumes selection box 12 Browse button 12 Change retrieve folder box 12 description 11 functional overview 3 Retrieve destination option buttons 13 Retrieve files option buttons 13 Retrieve some files selection box 13 Start Cancel Retrieving toggle button 13 Run Diagnostics screen 42 S Security button 16 Service and Support WD ii Set file history dialog 46 WD SMARTWARE SOFTWARE USER MANUAL preferences dialog 47 retrieve folder dialog 47 sleep timer dialog 39 40 Set Up Drive button 16 Set Up Software button 16 Settings tab displays 16 description 14 Drive Erase button 16 File History button 16 functional overview 3 Preferences button 16 Registration button 16 Retrieve Folder button 16 Security button 16 Set Up Drive button 16 Set Up Software button 16 Sleep Timer button 16 Sleep Timer button 16 SMART Status Check 41 Software Settings file history 46 preferences 47 retrieve folder 46 Software GPL 49 Space available 38 Start Cancel Retrieving toggle button 13 Start Stop Backup toggle button 11 Settings See Drive Settings Status check 38 Support link 18 Switch to Category File Backup toggle button 11 System compatibility 1 System file category defined 7 T Technical support contacting ii Temperature check 38 U Unlocking the drive from the virtual CD 25 38 with WD SmartWare 24 Update Software button 18 W Warranty informati
9. categories of files that you want to include in the backup d Click Apply Changes to create a custom backup plan and refresh the content gauge for your external device e Click Start Backup to begin backing up the selected categories of files and skip to step 8 on page 31 6 To back up all of the files and folders on the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt b Inthe backup by files selection box select the check box for your computer s internal hard drive Folder k f pF Os iC If your computer has more than one internal hard drive or hard drive partition select the check box for each one c Click Apply Changes to create a custom backup plan and refresh the content gauge for your external device BACKING UP YOUR COMPUTER FILES 30 WD SMARTWARE SOFTWARE USER MANUAL d Click Start Backup to begin backing up all of files and folders on the internal hard drive and skip to step 8 on page 31 7 To backup selected files or folders a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category
10. erase your drive read it and select the I understand check box to signify that you accept the risk B Click either Drive Erase or Erase Drive After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on your drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD SmartWare software and disk image See Password Protecting the Drive on page 22 Restoring the WD SmartWare Software and Disk Image In addition to deleting all of the data on your external device erasing or reformatting the drive also removes the WD SmartWare software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD SmartWare software on your computer or move the drive to another computer and install the software there you will need to restore the WD SmartWare software and disk image on your external device To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 45 WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Software This chapter includes the following topics Specifying the Number of Backup Versions Specif
11. if you are concerned that your drive is not operating properly Quick SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure Occurs The result of a quick SMART status check is a pass or fail evaluation of the drive s condition The SMART status check completes within a second or two Quick Drive Test Your external device has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive testis a pass or fail evaluation of the drive s condition The quick drive test can take several minutes to complete Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests every sector for error conditions and inserts bad sector markers as required The complete drive test can take several hours to complete depending on the size and data configuration of your drive The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they a
12. none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes updates the content gauge for your external device e Revert clears your recent selections and redisplays the prior applied configuration Continued ABOUT THE WD SMARTWARE SOFTWARE 10 WD SMARTWARE SOFTWARE USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Description Start stop backup toggle Controls backup operations by starting and stopping the backup button Category file backup Switches the backup mode between categories and individual toggle button files e Category mode Backs up files according to their categories as shown in the content gauges for your computer and your external device The button name is Switch to File Backup when the backup mode is category e File mode Backs up files according to their folder structure on your computer The button name is Switch to Category Backup when the backup mode is file Retrieve Tab Displays Three Retrieve tab displays guide you through finding backup files and copying them to your computer s internal hard drive e Selecting the backup volume to retrieve from e Selecting the destination for retrieved files e Selecting the files to retrieve from your external device See Figure 3 and Table 3 on page 12 for a brief functional description of the Retrieve tab displays ABOUT THE WD SMAR
13. of all included file extensions search for answer ID 3644 in the WD Knowledge Base at http support wdc com Note that e The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup e Because they change so frequently Outlook pst files are only backed up once every 24 hours This exclusion does not apply to other mail application files e The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup e Hovering the pointer over a category displays the number of files in the category Continued ABOUT THE WD SMARTWARE SOFTWARE 7 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description External device content After installing the WD SmartWare software before running your gauge first backup or copying any files to the device the external device content gauge shows only a small number of files in the Additional Files category T
14. reconnect your drive UNLESS you selected the Remember my password on this computer check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Remember my password on this computer check box when you created your password you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Depending on its configuration your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer SECURING THE DRIVE 23 WD SMARTWARE SOFTWARE USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect a locked device to your computer unless you selected the Remember my password on this computer check box when you created your password the WD SmartWare software adds a lock symbol to the icon and displays a Drive is locked message in place of the content gauge for the device My Passport Drive is locked Click the above drive image to unlock drive To unlock the drive with WD SmartWare software 1 If the Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display it WD SmartWare Unlock your diie f
15. start a retrieve you can choose whether you want to store the retrieved files in either e Their original locations on your computer e A Retrieved Content folder MANAGING AND CUSTOMIZING THE SOFTWARE 46 WD SMARTWARE SOFTWARE USER MANUAL By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder To specify a different folder 1 Either create a new folder or determine which existing folder you want to use 2 Click the Settings tab and if you see the Settings Tab display click Set Up Software to display the Software Settings screen see Figure 4 on page 15 Note If the external device selected on the Home screen supports the WD Security and WD Drive Utilities software then clicking the Settings tab displays the Software Settings screen 3 On the Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog Set Retrieve Folder The current retrieve folder is CADocuments and Setiings Administrator Retieved Files If you want to change this folder specify the new folder below CADocuments and Settings 4dministre Browse 4 On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Preferences option checks for software updates each time you reconnect your external device to your computer This ensures tha
16. to back up files by category AND your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer s icon to select the one that you want to back up first C b If you have more than one external device connected to your computer select the one that you want to back up files to MYDESKTOP My Passpon Essential My Book Essential L C Verify that a light blue background shadow appears around the selected device BACKING UP YOUR COMPUTER FILES 28 WD SMARTWARE SOFTWARE USER MANUAL d If the selected device has more than one drive partition or network share use the selector box under the device icon to select the one that you want to use 2 Click the Backup tab to display the Backup screen see Figure 2 on page 9 3 On the Backup screen IF you want to back up on the internal hard drive THEN All of the categories of files Proceed to step 4 Selected categories of files Skip to step 5 All of the files and folders Skip to step 6 on page 30 Selected files or folders Skip to step 7 on page 31 4 To back up all of the categories of files and on the internal hard drive a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at th
17. your computer s internal hard drive and each supported external device connected to it If your computer has more than one internal hard drive or multiple hard drive partitions or if a connected external device has multiple partitions or network shares then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with See Home Tab Display on page 3 Backup One of two backup dialogs depending on the backup mode that you select e The by category dialog provides content gauges showing the total capacity and category structure of your computer s internal hard drive and the external device that you are working with e The by file dialog provides a folder view of your computer s internal hard drive for selecting the files and folders that you want to back up Each backup dialog also provides a e File category backup toggle button for switching between the two backup modes e Start stop backup toggle button for controlling the backup See Backup Tab Displays on page 8 Continued ABOUT THE WD SMARTWARE SOFTWARE 2 WD SMARTWARE SOFTWARE USER MANUAL The tab display Provides Retrieve Three full screen dialogs for selecting the e Backup volume that you want to retrieve files from e Destination on your computer where you want to copy the retrieved files e Files that you want to retrieve See Retrieve Tab Displays on page 11 Settings One of two
18. 11 No 19 6 21 1 27 2012 12 18 FM IZ MD Smart are Setup 86 Windows Installer Package 14 739 No 16 9 22 1 27 2012 11 59 4M 2 Click Next on the WD SmartWare Setup Wizard is WD SmartWare Setup Welcome to the WD SmartWare Setup Wizard The Setup Wizard will install WD Smartware on our computer Click Next to continue or Cancel to exit the Setup Wizard INSTALLING THE SOFTWARE AND GETTING STARTED 19 WD SMARTWARE SOFTWARE USER MANUAL 3 Read the license agreement select the accept the terms in the License Agreement check box and click Next to continue End User License Agreement Please read the following license agreement carefully End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement is a legal contract between you either as an individual or a single entity YOU and Western Digital Technologies Inc WDT governing your use of the WDO software and related online or electronic documentation fsuch software and the documentation collectively I accept the terms in the License Agreement 4 Click Install to begin the software installation WO SmartWare Setup Click Install to begin the installation Click Back to review the EULA Click Cancel to exit the wizard 5 Wait for the installation to complete Installing WD Smart are Please wait while the Setup Wizard installs WD Smartware Status Updatin
19. 9 e AA E apse aoe aw A af Peta Se Ee BIE ew E ana T 50 TABLE OF CONTENTS iv WD SMARTWARE SOFTWARE USER MANUAL About the WD SmartWare Software WD SmartWare M software is an easy to use backup application that gives you the power to e Protect your data automatically Relax Your data is safe Automatic continuous backup instantly makes a second copy whenever you add or change a file e See your backup as it happens Visual backup organizes and displays your files in categories and shows the progress of your backup e Bring back lost files effortlessly Retrieve your valuable data to its original location whether you have lost everything deleted a file or just overwritten an important file e Take control Customize your backup set drive security run diagnostics manage the power settings and more from the WD SmartWare control center e Secure your drive Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256 bit hardware based encryption Operating System Compatibility The WD SmartWare software is compatible with the following Windows operating systems e Windows XP e Windows Vista e Windows 7 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP Go to the Start menu and select Windows Update Hard Drive S
20. Drive Unlock utility by either Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the unlock application file either Unlock exe or WD Drive Unlock exe depending on the type and model of the external drive Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage The unlock dialog that displays depends on the type and model of the external device WD SmariWare Drive Unlock WD Drive Unlock My Passport 931 GH WwaD149115409 Your My Passport drive is locked To unlock your drive please enter the drive password below i lt L ee A A she C nata auto UTC K TOF User Ramen Password K Pasaword hint 2 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock or Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 44 WD SMARTWARE SOFTWARE USER MANUAL 3 The fifth invalid password attempt displays a too many password attempts dialog ue p DI WD SmaeniWVare Drive Unlock EAS EJ hy Passport 431 GB 140145115409 There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer Ifyou cannot remember your password you may erase your drive which erases all data on the drive 4 If you see the dialog with a warning about the loss of data if you
21. STALLING THE SOFTWARE AND GETTING STARTED 21 WD SMARTWARE SOFTWARE USER MANUAL Securing the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD SmartWare software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again To create a password and keep others from accessing the files on your drive 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to create a password for 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to create a password for the selected external device 3 On the Drive Settings screen click Security to display the Set Security dialog Set Security Secure your drive to keep others from accessing y
22. Security Settings SECURING THE DRIVE 27 WD SMARTWARE SOFTWARE USER MANUAL Backing Up Your Computer Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to the external device music movies photos documents e mail and other files After the WD SmartWare software categorizes the different types of files on your computer s internal hard drive clicking the Start Backup button backs all of them up Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on or copied to your internal hard drive e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your external device connected to your computer Note Automatic backup protection is continuous for as long as your external device is connected to your computer Then whenever you disconnect and reconnect the device to your computer the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before Backing Up Files To back up your files 1 On the Home screen a If you are going
23. TWARE SOFTWARE 11 WD SMARTWARE SOFTWARE USER MANUAL Backed Up Volumes Selection Box Select a Volume to Retrieve From Display Change Retrieve Folder Box and Browse Button eee Retrieve Files Option Buttons e Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button Select Content to Retrieve Display Figure 3 Retrieve Tab Displays Table 3 Retrieve Tab Functional Description Display Component Description Backed up volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected external device You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box By default the WD SmartWare software creates and uses a folder and browse button named Retrieved Contents in the My Documents folder for your user name lf you want to specify a different folder use the Browse function and click Apply Continued ABOUT THE WD SMARTWARE SOFTWARE 12 WD SMARTWARE SOFTWARE USER MANUAL Table 3 Retrieve Tab Functional Description Continued Display Component Retrieve destination option buttons Retrieve files option buttons Retrieve some files selection box Start cancel retrieving toggle button Description Specify the location on your computer s internal hard drive where you want to copy the files retrieved from the selected external device e To the Original
24. WD Community Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Table of Contents WD Service and Support Accessing Online Support Contacting WD Technical Support About the WD SmartWare Software Operating System Compatibility Hard Drive Support anaana nan Functional Overview eee Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Displays Help Tab Display Installing the Software and Getting Started Securi
25. WD SmartWare Software User Manual Version 1 6 x 0 Q O gt y po YN jo mula ro Q 7 O Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support guestions can be answered through our knowledge base or e mail support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e
26. abel dialog for naming the drive Displays the Set Preferences dialog for enabling disabling the option that automatically checks for software updates Displays the Register Drive dialog for registering your external device Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Depending on whether your external device is already password protected or not displays the e Set Security dialog for creating a password e Your Drive is Secure dialog for changing your password or turning off the drive lock feature For direct attached external devices displays the Drive Settings dialog for securing managing and customizing the drive For network attached external devices uses your Web browser to display the Web interface for configuring the device Displays the Set Up Software dialog for managing and customizing the WD SmartWare software Displays the Set Sleep Timer dialog for specifying the period of inactivity for turning off the external device ABOUT THE WD SMARTWARE SOFTWARE 16 WD SMARTWARE SOFTWARE USER MANUAL Help Tab Display The Help tab display provides guick access to Learning Center topics and links to online support services The Learning Center topics provide more detail than the info online help for each screen but not as much as the WD SmartWare Software User Manual See Figure 5 and Table 5 for a brief functional description of the Help tab display
27. are makes it easy for you to retrieve backed up files from your external device and copy them to either e Their original locations on your computer e A special retrieve folder Retrieve is generally a five step process 1 On the Home screen select the external device to retrieve files from 2 Select the backup volume that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either a special retrieve folder or their original locations Specify what you want to retrieve either individual files folders or everything 5 Retrieve the files Retrieving Files To retrieve files 1 On the Home screen a If your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer s icon to select the one that you want to copy retrieved files to CL b If you have more than one external device connected to your computer select the one that has the files you want to retrieve MYDESKTOP My Passport Essential My Book Essential L 2 Click the Retrieve tab to display either the e Select a destination for retrieved files dialog e Select a volume to retrieve from dialog See Figure 3 on page 12 RETRIEVING BACKED UP FILES 33 IF you have Created a single backup on the selected external device from your computer Created multiple backup volumes on the selected external device from either e D
28. backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt In the backup by files selection box click the pointers to open the folder structure Folder e File elJ aemet Explorer _ ExtExport J E Connection Wizard iJ en US K U y MU ize Type Date 67 00 KB Application Extension j hmmapi dl iesprops propdesi 2 59 KB PROPDESC File a jiecompat dil Aj iedvtool dll ini E iedw al ieproxy_dil J explore SI iexplore exe mui a isdbgui dll TM jsdebuagende dl 41 00 KB Application Extension J TI SIGNUP 726 00 KB Application Extension La 1 Ipswitch 15 00 KB Cl Java CJ Messenger Application 4 74 2008 5 00 242 00 KB Application Extension 212212011 3 06 623 24 KB Application 3162009 3 08 2 9 Microsof 12 00 KB MUI File 3 8 2009 3214 CJ microsoft frontpage 509 00 KE Application Extension CJ Microsoft Silverlight 118 50 KB Application Extension KJ Microsoft SOL Server Compe L 3 J5ProflerCore_adil l jeprofilerui dl al pdm dll 115 50 KB Application Extension OJ Microsoft Sync Framework 228 50 KB Application Extension 1 Movie Maker Application Extension kd 3 Mozilla Firefox aj sqmepi dil Application Extension C Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the fold
29. computer left click the icon for the one that you want to use for backup retrieve and drive settings functions The WD SmartWare software highlights your selection with a light blue shadow background Es gq Selected My Book Drive Mi Passourt Exserrial Mir Book Espero Right clicking a direct attached device icon displays a menu with the following options e Open To display the device listing in Windows Explorer e Properties lo display the Windows Drive Properties dialog e Safely remove To prepare your system to disconnect the device Open Properties Safely remove Continued ABOUT THE WD SMARTWARE SOFTWARE 5 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Continued Display Component External device icon continued External device drive partition or network share selector box Device display scroll pointers Description For a network attached device the options are e Open To display the device listing in Windows Explorer e Dashboard Io display the Web interface for configuring the device e Learning Center To display the device Learning Center help e Map To display the Windows Map Network Drive dialog e Create Shortcut To add a desktop shortcut to the device e Alerts To display the WD Alerts report e Properties lo display the Device Details and Troubleshooting information e Shut Down To ready and shut down the device
30. ct or clear the Remember my password on this computer check box to signify whether you want the WD SmartWare software to remember your new password on this computer Note This function remembers the password for your currently logged on user name If you log on as a different user you will have to type your password and repeat this selection Click Update Security Settings SECURING THE DRIVE 26 WD SMARTWARE SOFTWARE USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to remove password protection from 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to remove password protection from the selected external device 3 On the Drive Settings screen click Security to display the Your Drive is Secure dialog Your Drive is Secure To change your current security settings please enter your password below Password K Password hint New password Verify password Password hint 4 On the Your Drive is Secure dialog a Type your password in the Password box b Select the Remove security option c Click Update
31. dialogs depending on the type and model of your connected device For all My Book drives and most My Passport drives the Settings tab display provides buttons for displaying Software Settings and Drive Settings screens For three models of My Passport drives the Settings tab display provides only the Software Settings screen See Settings Tab Displays on page 14 Help Instant access to e Detailed information about backing up and retrieving files and making your software and drive setup selections e WD Customer Support and software update services See Help Tab Display on page 17 In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected device Note In addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the Home tab display to view hard drive content gauges and select e The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one e The exte
32. e Switching Backup Plan prompt b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected Advanced View Name Size an 9 Documents 89 05 M 9 Mail 218 51 K Y Movies 71 19 MI 9 Music 1 32 M w Other 4 11 G 9 Pictures 352 88 M DH oF of oo m As required select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your external device c Click Start Backup to begin backing up all categories of files on the internal hard drive and skip to step 8 on page 31 5 To backup selected categories of files a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen BACKING UP YOUR COMPUTER FILES 29 WD SMARTWARE SOFTWARE USER MANUAL If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt b Click Advanced View to open the backup by categories selection box Advanced View Name Size M Documents 239 05 MB Mail 218 51 KB 71 19 MB e Y 9 Music 1 32 MB Y Other 4 11 GB Pictures 362 88 MB c Inthe backup by categories selection box e Clear the check boxes for the categories of files that you want to exclude from the backup e As required select the check boxes for the
33. ed to your computer select the icon for the one that you want to set 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to set the sleep timer for the selected external device MANAGING AND CUSTOMIZING THE DRIVE 39 3 4 WD SMARTWARE SOFTWARE USER MANUAL On the Drive Settings screen click Sleep Timer to display the Set Sleep Timer dialog Set Sleep Timer Set the amount of time before your drive goes to sleep Note OS settings may override these settings Tum off Orie After 10 minutes On the Set Sleep Timer dialog a In the Turn off Drive box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive The WD SmartWare software uses your computer s Internet connection to register your drive To register your drive to receive free technical support during the warranty period and be kept up to date on the latest WD products iF 2 3 Make sure that your computer is connected to the Internet On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to register Click the Settings tab and Set Up Drive to display the Drive Settings scree
34. ednesday December 659 49 MD Wednesday January 26 435 069 MB Tuesday January 25 A e Select the View icon to list individual files e To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter e Select the check boxes for the files or folders that you want to retrieve Click Start Retrieving During the retrieve e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location e A Cancel Retrieving button is available for stopping the retrieve A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that your computer does not have sufficient disk space to complete the retrieve RETRIEVING BACKED UP FILES 36 WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Using the WD Quick
35. er Click Apply Changes to create a custom backup plan and update the content gauge for your external device Note Clicking Revert clears your recent selections and redisplays the prior applied configuration Click Start Backup to begin backing up the selected files or folders and proceed to step 8 8 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup the blue background in the content gauge for your computer s internal hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background for categories or files in the content gauge for your external device changes to blue as the backup completes You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background The Start Backup toggle button changes to Stop Backup for stopping the backup see step 10 on page 32 BACKING UP YOUR COMPUTER FILES 31 9 10 11 WD SMARTWARE SOFTWARE USER MANUAL Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up the WD SmartWare software displays a e Caution message indicating the number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from be
36. ftware and the firmware of the selected external device with the most recent available versions If updated software or firmware is available the WD SmartWare software prompts you do download and install it Uses your Web browser to connect to the WD online store at http www wdstore com ABOUT THE WD SMARTWARE SOFTWARE 18 WD SMARTWARE SOFTWARE USER MANUAL Installing the Software and Getting Started This chapter provides instructions for installing and getting started with the WD SmartWare software The WD SmartWare setup file can be e On the drive for direct attached external devices e Either on the drive or on the setup CD for network attached devices e In the My Documents Downloads folder on your computer for updated software When the setup file is on the drive disregard this procedure and follow the software installation procedure in the drive user manual To install the WD SmartWare software from your setup CD or download folder 1 Use Windows Explorer to open the WD SmartWare folder and double click the WD SmartWare Setup file E w WD SmartWare Fie Edit View Favorites Tools Help pad k gt Bi ya Search C Folders ES Ez Xx ie Hae Address WD Smartware Name Type Packe Has Size Rea Dake P64 File Folder U KB D KB 0 1 27 2012 11 37 AM wo Driwe Manager Only Setup Windows Installer Package 3 733KB No 10 4 65 1 27 2012 11 59 AM wo Smartware Setup x64 Windows Installer Package 15 7
37. g component registration SEE EE REESE EE EE EEE pack net INSTALLING THE SOFTWARE AND GETTING STARTED 20 WD SMARTWARE SOFTWARE USER MANUAL 6 When the installation completes click Finish to exit the Setup Wizard ig WD SmartWare Setup Completed the WD SmartWare Setup Wizard Click the Finish button to exit the Setup Wizard 7 To confirm a successful installation a Verify that the WD Quick View icon displays in the system tray portion of the Windows taskbar WD Quick View Icon b Click Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare to display the Home screen see Figure 1 on page 4 8 On the Home screen IF you want to THEN click the tab AND see Back up the files on your Backup Backing Up Your computer s internal hard drive to Computer Files on your external device page 28 Retrieve backed up files from Retrieve Retrieving Backed Up your external device Files on page 33 Securing the Drive on page 22 Create a password to keep others from accessing the files on your external device Managing and Customizing the Drive on page 37 Customize the settings of your external device Managing and Customizing the Software on page 46 Customize the settings of the WD SmartWare software Help Tab Display on page 17 View Learning Center help topics and links to online support services IN
38. have a customizable label that you can use to name your drive e My Book Elite e My Book Studio e My Passport Studio The name that you specify remains on your drive even when it is turned off or disconnected from your computer To specify a name for your drive 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to name 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 3 On the Drive Settings screen click Label to display the Set Label dialog Set Label Invert label Enter a label name above then click Save Label Settings to update the display You may want to label your drive by content for example photos or music or use a date or year For your convenience your label is displayed on the drive even when disconnected 4 On the Set Label dialog a Type a name for your drive in the label box b Select or clear the Invert label check box to establish the label presentation that you want dark text against a light background or vice versa c Click Save Settings Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To specify the inactivity period for the sleep timer 1 On the Home screen if you have more than one external device connect
39. hese are the system files and hidden files that your computer s operating system put there when you installed the device After running a backup or copying files to the external device the external device content gauge shows e All of the files that have been backed up in the same categories as the content gauge for your computer s internal hard drive see Your computer s content gauge on page 7 e Any other files that you have copied or saved to the external device in the Additional Files category Backup Tab Displays The WD SmartWare software provides two different Backup tab displays depending on how you want to select files to back up e By category As shown in the content gauges e By file As shown in the folder structure of your computer s internal hard drive see How the Backup Function Works on page 28 for a description of category and file type backups Use the Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 2 and Table 2 on page 9 for a brief functional description of the Backup tab displays ABOUT THE WD SMARTWARE SOFTWARE 8 WD SMARTWARE SOFTWARE USER MANUAL Backup by Category Display Backup by Files Display Your Computer s External Device Content Gauge Content Gauge A E re Ta Category File Backup Advanced Backup Area Start Stop Backup Toggle Button Toggle B
40. ies software to erase the selected external device 3 On the Drive Settings screen click Drive Erase to display the Erase Drive dialog Erase Drive Y Warning Clicking Drive Erase permanently erases all the data on your drive understand 4 On the Erase Drive dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Drive Erase After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on your external device MANAGING AND CUSTOMIZING THE DRIVE 43 WD SMARTWARE SOFTWARE USER MANUAL Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD SmartWare software and disk image See Password Protecting the Drive on page 22 Using the Drive Unlock Utility To erase your external device when it is locked and you have forgotten or lost your password 1 If you do not see a prompt to provide your password then either e Click the drive image above the Drive is locked message on the Home screen to display the Unlock your drive dialog WD Smarivare Linibek your dri TA Geta a My Pia PE EPA aa be irinci PAS ARE TRS pto San Hanami ee pee An ee perna e Start the
41. ifferent internal hard drives or hard drive portions on your computer e Different computers Not run a backup on the selected external device WD SMARTWARE SOFTWARE USER MANUAL THEN the WD SmartWare software displays the Select a destination for retrieved files dialog ita A old ei EO PEA paar gB 7 Proceed to step 3 on page 35 Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume MYDESKTOP A S i Ja Sma i In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog c Proceed to step 3 on page 35 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Hacked Up Volumes Original Computer Original Volume You cannot retrieve files from a drive that does not have a backup volume Click the Home tab and return to step 1 b on page 33 to select the external device that has the files you want to retrieve RETRIEVING BACKED UP FILES 34 WD SMARTWARE SOFTWARE USER MANUAL 3 On the Select a destination for retrieved files dialog IF you want to copy your retrieved files to THEN select the option Their original locations on To the Original Places your computer s internal hard Note The T
42. ing backed up If you cannot determine why some of your files were not backed up try e Saving and closing all of your open files e Closing all running applications including your e mail program and Web browser Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution would be to relegate the drive to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements If you clicked Stop Backup at step 8 the Stop backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either e Continue Backup to disregard your request and resume the backup e Stop Backup to follow through with your request and stop the backup If you backed up files by category and your computer has more than one internal hard drive repeat the backup procedure for each one BACKING UP YOUR COMPUTER FILES 32 WD SMARTWARE SOFTWARE USER MANUAL Retrieving Backed Up Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare softw
43. model of the selected external device For all My Book drives and most My Passport drives the Settings tab display provides buttons that open the Software Settings screen Drive Settings screen For three models of My Passport drives the ones that support the WD Security and WD Drive Utilities software the WD SmartWare software displays only the Software Settings screen To determine the model of an external device hover the cursor over the device icon on the Home screen to see the About your drive ToolTip display About your drive Product Name My Passport Serial Number 14XD145115409 Product ID 0748 Firmware Revision 1007 Operating System Microsoft Windows XP You can also use Windows Explorer by right clicking the device selecting Properties and clicking the Hardware tab My Passport F Properties General AutoPlay Tools Hardware Sharing Quota All disk drives Mame Type Se SAMSUNG HOTE1GJ Disk drives Set WD Mu Book 1130 USB Device Disk drives Ka WO Mu Passport 0748 USB Device Disk dives 4 HL DT ST DVD A GHSON DYD CD R In these examples the model of the selected device is identified by the Product ID of 0748 The three My Passport drive models that display only the Software Setting screen are 071D My Passport Studio reformatted for Windows operating systems 0746 My Passport for Mac reformatted for Windows operating systems 0748 My Passport For these drive
44. mpering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital WARRANTY INFORMATION 49 Index A Advanced backup area Backup tab dis plays 10 Alerts flashing icon 38 B Backed Up Volumes selection box 12 Backup about backing up files 28 files content box 29 30 31 procedure 28 Backup tab displays advanced backup area 10 description 8 drive content gauge 9 functional overview 2 Start Stop Backup toggle button 11 Switch to Category File Backup toggle button 11 your computer s content gauge 9 Browse button Retrieve tab displays 12 C CAUTION about erasing the drive 43 about lost passwords 22 about preventing data loss when dis connecting 38 about your unlocked drive 23 Change retrieve folder box Retrieve tab displays 12 Changing your password 26 Compatibility with operating systems 1 Contact Us link 17 Content gauge Backup tab displays 9 drive 8 your computer s your computer s Backup tab displays Creating a password 22 D Disconnecting the drive 38 Disk image downloading and restoring 45 Drive content gauge Backup tab displays 9 content gauge home tab displays 8 diagnostics and status checks 41 disconnecting from a PC 38 WD SMARTWARE SOFTWARE USER MANUAL icon Home tab display 5 6 sleep timer 39 status check 38 Drive Erase button Settings tab displays 16 Drive Settings drive erase 43 registration 40 security 22
45. n see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to register the selected external device On the Drive Settings screen click Registration to display the Register Drive dialog Register Drive WD lets you register your drive to receive software update notifications and customer support First name Last name A E mail address Required Field Preferred language English Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products MANAGING AND CUSTOMIZING THE DRIVE 40 WD SMARTWARE SOFTWARE USER MANUAL 5 On the Register Drive dialog a 0 200 y f Type your first name in the First name box Type your last name in the Last name box Type your e mail address in the E mail address box Select your language in the Preferred language box Select or clear the Yes I want to receive communication check box to specify whether or not you want to receive e mail notifications about software updates product enhancements and price discount opportunities Click Register Drive Checking Drive Health The WD SmartWare software has several built in diagnostic tools to help make sure that your drive is performing well Run the following tests
46. ng the Drive Password Protecting the Drive Unlocking the Drive Unlocking the Drive with the WD SmartWare Software Unlocking the Drive Without the WD SmartWare Software Changing Your Password Turning Off the Drive Lock Feature Backing Up Your Computer Files How the Backup Function Works Backing UO FOSA Retrieving Backed Up Files How the Retrieve Function Works Retrieving FileS Managing and Customizing the Drive Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Naming the Drive ooo Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Using the Drive Settings Drive Erase Function Using the Drive Unlock Utility Restoring the WD SmartWare Software and Disk Image WD SMARTWARE SOFTWARE USER MANUAL TABLE OF CONTENTS iii WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Software 46 Specifying the Number of Backup VersionS nan 46 Specifying a Different Retrieve Folder WWW 46 Checking for Software UpdateS 0 0 0c cc ee eee eee 47 Uninstalling the WD SmartWare Software 0 0000 eee ees 48 Warranty Information s s s s s s eee es 49 GNU General Public License GPL 0 in 4
47. ntial USB HDD 6 1 Mo OK My Book Essential USB HOD H asa fo OK Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either e Right clicking the WD Quick View icon in the taskbar and then clicking the Safely remove option for your external device About WO Quick view Safely remove My Passport Essential USB HDD 6 Safely remove My Book Essential USB HOD H WO Smartware Exit WD Smartware e Right clicking the drive icon on the Home screen and then clicking the Safely remove option e Pressing the power button on the back of your My Book drive You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate device status IF the WD Quick View icon flashes THEN the device might be Green and white Locked or in a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the device and let it cool for 60 minutes Power it back up and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 38 WD SMARTWARE SOFTWARE USER MANUAL Naming the Drive Some configurations of the following drives
48. o con yoo biy Paso ii al Peri be ithe hand Pisa Ous pour pairo E Peer he Aes ea HP PA ampuhe Type your password in the Password box If you want to avoid this dialog in the future select the Remember my password on this computer check box 4 Click Unlock SECURING THE DRIVE 24 WD SMARTWARE SOFTWARE USER MANUAL Unlocking the Drive Without the WD SmartWare Software Whenever you connect your password protected drive to a computer that does not have the WD SmartWare software installed you can use the Drive Unlock utility to unlock the drive there The WD SmartWare software provides the Drive Unlock utility on a virtual CD drive that appears under My Computer in the Windows Explorer display To unlock the drive without the WD SmartWare software installed 1 Start the Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the unlock application file either Unlock exe or WD Drive Unlock exe depending on the type and model of the external device e Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage The unlock dialog that displays depends on the type and model of the external device WD Drive Unlock WD SmartWare Drive Unlock My Passport 431 GH 1120145115409 Your My Passport drive is locked To unlock your drive please enter the drive password belo
49. o the Original Places option is not drive available if you selected a backup volume from another computer at step 2 on page 33 A retrieved content folder To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply 4 Click Next to display the Select content to retrieve dialog IF you want to retrieve from the selected backup volume THEN select the All of the files Retrieve All Files option and skip to step 6 on page 36 Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 5 5 In the Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder e Select the Show older files check box to display the different backed up versions of your files ES 7 Y Show older files Show deleted files View i q q Mame Size Date diagnostics 151 24KB Thursday February 10 RETRIEVING BACKED UP FILES 35 WD SMARTWARE SOFTWARE USER MANUAL e Select the Show deleted files check box to display backed up files that have been deleted _ Show older files W Show deleted files View Q q Karr Hame SZE Date 0 45 MB W
50. on 49 WD Quick View icon 37 WD Service and Support ii WD Store link 18 WD technical support contacting INDEX 51 WD SMARTWARE SOFTWARE USER MANUAL Y Your computer content gauge Backup tab displays 9 content gauge Home tab display icon Home tab display 5 INDEX 52 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2012 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705057 A01 Apr 2012
51. our files Choose a password Verify password Password hint L Remember my password on this computer y Warning WD cannot retrieve your password If you forget your password you will permanently lose access to your data understand 4 On the Set Security dialog a Type your password in the Choose a password box using up to 25 characters b Retype your password in the Verify password box SECURING THE DRIVE 22 WD SMARTWARE SOFTWARE USER MANUAL c Type a hint to help remember your password in the Password hint box Select the Remember my password on this computer check box if you want the WD SmartWare software to remember your password on this computer Note This function remembers the password for your currently logged on user name If you log on as a different user you will have to type your password and repeat this selection e Read the warning about the possibility of data loss if you forget your password f Click the understand check box to signify that you accept the risk g Click Save Security Settings CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD SmartWare software e Locks the drive when you shut down your computer disconnect your drive or depending on its configuration your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or
52. re so fast running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when backing up or retrieving files MANAGING AND CUSTOMIZING THE DRIVE 41 WD SMARTWARE SOFTWARE USER MANUAL To run drive diagnostics and status checks 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one that you want to check 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Drive Utilities software to run drive diagnostics and status checks for the selected external device 3 On the Drive Settings screen click Diagnostics to display the Run Diagnostics dialog Run Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology drive check to predict a potential drive failure This status check completes within a second or two Perform a quick drive self test This test typically takes up to 2 minutes to complete Perform a full media scan to detect bad sectors This test may take hours for large drives 4 On the Run Diagnostics dialog click the button for the test that you want to run e Quick SMART Status e Quick Drive Test
53. rnal device that you want to back up files to retrieve files from or customize when you have more than one connected to your computer See Figure 1 on page 4 and Table 1 on page 5 for a brief functional description of the Home tab display ABOUT THE WD SMARTWARE SOFTWARE 3 WD SMARTWARE SOFTWARE USER MANUAL Ka ente einer Twn Your Computer Icon External Device Icon Your Computer s E San Content Gauge External Device Content Gauge Figure 1 Home Tab Display ABOUT THE WD SMARTWARE SOFTWARE 4 WD SMARTWARE SOFTWARE USER MANUAL Table 1 Home Tab Functional Description Display Component Your computer icon Internal drive selector box External device icon Description Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions Right clicking the icon and clicking Properties displays the Windows System Properties dialog MYDESKTOP Not shown in Figure 1 on page 4 If your computer has more than one internal hard drive or drive partition the WD SmartWare software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions Provides a graphic representation and name of the external device connected to your computer If you have more than one external device connected to your
54. s you must use the WD Security and WD Drive Utilities software to access the drive settings functions See Figure 4 on page 15 and Table 4 on page 16 for a brief functional description of the Settings tab displays ABOUT THE WD SMARTWARE SOFTWARE 14 WD SMARTWARE SOFTWARE USER MANUAL Aetievn Sarninga Hely Software Settings Drive Settings ina Sa XZR hal a ee e ee 0 ea rep pp Z Feal RC 79 Pie fi cee ed Hii Sah APA YEZ wer da Pr del BEGE YS Toni COTA Bb FA PI MT pier Cie 6 dea piil a THAR bi ee Bona a dump PT rl dhi Bingo ps baca xH Da Z B el AA DA M beuty a od dega A ES 1 tde alar dar adan and rin Ee E lor ate mone loa eee 5 Up So SA Up Other Software Settings Screen Drive Settings Screen Figure 4 Settings Tab Displays ABOUT THE WD SMARTWARE SOFTWARE 15 WD SMARTWARE SOFTWARE USER MANUAL Table 4 Settings Tab Functional Description Display Component Drive Erase button File History button Label button Preferences button Registration button Retrieve Folder button Security button Set Up Drive button Set Up Software button Sleep Timer button Description Displays the Drive Erase dialog for erasing your external device when it is not locked Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Not shown in Figure 4 on page 15 For My Book and My Passport drives that have a customizable label displays the Set L
55. t you are always using the most recent software version To enable or disable the Preferences option 1 Click the Settings tab and if you see the Settings Tab display click Set Up Software to display the Software Settings screen See Figure 4 on page 15 Note If the external device selected on the Home screen supports the WD Security and WD Drive Utilities software then clicking the Settings tab displays the Software Settings screen 2 On the Software Settings screen click Preferences to display the Set Preferences dialog Set Preferences Select automation options Y Automatically check for WO SmartWare software updates 3 On the Set Preferences dialog select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option MANAGING AND CUSTOMIZING THE SOFTWARE 47 WD SMARTWARE SOFTWARE USER MANUAL Uninstalling the WD SmartWare Software Important Uninstalling the WD SmartWare software deletes all existing backup job configurations You must restart the backup job manually after reinstalling the software See Backing Up Your Computer Files on page 28 Use the operating system s Add or Remove Programs function to uninstall the WD SmartWare software On Windows XP computers 1 Click Start gt Control Panel 2 Double click Add or Remove Programs 3 Select WD SmartWare and click Remove 4 Click Yes at the Are you sure prompt
56. upport The WD SmartWare software supports the following WD external devices e Direct attached My Book Drives My Book Essential My Book Elite My Book for Mac reformatted for Windows operating systems My Book Studio reformatted for Windows operating systems e Direct attached My Passport Drives My Passport Essential My Passport Essential SE My Passport for Mac reformatted for Windows operating systems My Passport SE for Mac reformatted for Windows operating systems My Passport Elite My Passport Studio reformatted for Windows operating systems ABOUT THE WD SMARTWARE SOFTWARE 1 WD SMARTWARE SOFTWARE USER MANUAL e Network attached Devices My Book Live My Book Live Duo Note You must reformat Mac drives for compatibility with Windows operating systems to use them with this version of the WD SmartWare software For information about reformatting your My Book or My Passport drive see answer ID 3865 in the WD Knowledge Base at http support wdc com The WD SmartWare software does not support other manufacturers hard drives or WD hard drives that were not originally configured for the WD SmartWare software Functional Overview All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Provides Home Five tabs and content gauges showing the total capacity and category structure of
57. utton Figure 2 Backup Tab Displays Table 2 Backup Tab Functional Description Display Component Description Your computer s content Same as the content gauge for your computer s hard drive on the gauge Home tab display See Your computer s content gauge on page 7 External device content Same as the content gauge for your external device on the Home gauge tab display See External device content gauge on page 8 Continued ABOUT THE WD SMARTWARE SOFTWARE 9 WD SMARTWARE SOFTWARE USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Advanced backup area Description In category mode the initial default configuration of the WD SmartWare software is to back up all categories of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your external device Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up F A Da ja aia gm a Note The folder structure displaces the content gauge for your computer on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with
58. w Password E Pasaword hint 2 Type your password in the Password box and click Unlock or Unlock Drive 3 Atthe Your drive is now unlocked prompt click Exit to close the Drive Unlock utility SECURING THE DRIVE 25 WD SMARTWARE SOFTWARE USER MANUAL Changing Your Password To change your password 1 On the Home screen if you have more than one external device connected to your computer select the icon for the one with the password that you want to change 2 Click the Settings tab and Set Up Drive to display the Drive Settings screen see Figure 4 on page 15 Note If you see the Software Settings screen instead of the WD SmartWare Settings tab display with the Set Up Drive button then you must use the WD Security software to change your password for the selected external device 3 On the Drive Settings screen click Security to display the Your Drive is Secure dialog Your Drive is Secure To change your current security settings please enter your password below Password K Password hint New password Verify password Password hint 4 On the Your Drive is Secure dialog a O29 20 5 Type your current password in the Password box Select the Change password option Type your new password in the New password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Sele
59. ying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD SmartWare Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period e Consumes more disk space To specify the number of backup versions that you want to keep for each file 1 Click the Settings tab and if you see the Settings Tab display click Set Up Software to display the Software Settings screen See Figure 4 on page 15 Note If the external device selected on the Home screen supports the WD Security and WD Drive Utilities software then clicking the Settings tab displays the Software Settings screen 2 On the Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 On the Set File History dialog a Use the selection box to specify the number of backup versions that you want to keep for each file from 1 to 25 b Click Apply Specifying a Different Retrieve Folder When you

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