Executive Summary - My[Q]Box Homepage
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1. Record Number 76 Teacher Mike Reed Times Shown 162 Created 11 7 2001 10 16 53 4M Last Shown 1 23 2002 11 48 08 AM Last Update 11 7 2001 10 18 08 AM Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My O Box Q Server Q Base D Form Q Field AllMinds Natural Navigation and Learning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Last modified Wednesday January 02 2007 04 16 PM Specifications and Pricing Subject to Change Without Notice Help Top Ten Questions All Questions Edit Answer LMyQBox comsAbouthlyQBox Question O Form Answer HTML Helper Yoice Links Bibliography Context Hidden What is My O Box What is ServiceNamae The My Q Box service empowers your web site help desk or email to understand natural language questions and to give the exact E answers to the questions asked Customers are informed about your product or service without the need to search through and read page after page of test Our service offers you the tools to create your own knowledge base which can be accessed by the My Q Bos on emails web sites and help desks Keep your answers short direct and to the point Answers langer than a couple of paragraphs should be placed on web pages and referenced as URL mywebpage Microsoft Mike High Bandwidth v Spely Mo oice Low Bandwidth LH Michael Medium Ba2. IDE ORPORATED Q Server amp My Q Box Question Answering System A web site marketing email or desktop that presents a My Q Box to the user will generate a quantifiable return As My Q Box answers more and more questions for you your live support staff is used more effectively My Q Box generates a focused set of reports that show you exactly what your customers are asking for So what is the cost of the My Q Box service It s just a few pennies per question See the pricing below You don t add any hardware we have server farms that handle the load for you We do the administration and maintenance on the multiple load balanced server farms at our facility You never install any server software patches or upgrades beyond a standard web browser My Q Box uses the Internet to seamlessly present your information with a look and feel in tune with your own The average answer costs between 6 and 40 when handled by live support Plus with live support you can never be sure that the quality of your message was preserved With My Q Box you know that your message will be delivered consistently and accurately Plan Max Questions Per Month Monthly Fee Cost Per Question Beyond Max A 1000 59 95 25 Cents B 2500 129 95 24 Cents C 5000 239 95 22 Cents D 15 000 679 95 20 Cents E 50 000 2189 95 18 Cents F 100 000 3995 95 17 Cents Pricing for higher volume customers is available The idea is clear the more you use it the ch
3. Matched Question Does My O Box support look and feel Match Confidence 80 141 User Typed How does Mygbos work Final Question How does My OG Box work Matched Question How does My O Box work Match Confidence 99 984 q DnO User Typed What is the maximum number of questions 7 Final Question What is the maximum number af questions Matched Question How many questions can the My Q Box service support Match Confidence 96 198 User Typed What is the maximum number of questions Final Question What is the maximum number af questions Matched Question How many questions can the My Q Box service support Match Confidence 26 198 User Typed What does My OG Box do Final Question What does My O Box da Matched Question What does My O Box da Match Confidence 23 384 User Typed What is a My Q Box Final Question What is a My Q Box Matched Question What is My Q Box Match Confidence 99 985 P Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My G Box O Server QO Base Q Form O Field AllMinds Natural Navigation and Learning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Last modified Wednesday January 0
4. for white page Note To specify Bounded corner with black outline for white page URL for the image Upper Right Corner Art Pounded corner for white page Rounded corner with black outline for white page oQ o Ek Lower Right Corner Art O Rounded corner for white page Rounded corner with black outline for white page 0 0 0 0 0 0 Lower Left Corner Art Rounded corner for white page Rounded corner with black outline for white page Ob 1 Art White Q Black E oL 2 Art O White Q Black a 3 Art White Black re
5. gugrtlon url Guastiong Monthly Usage Report Phos com Report Date January 15 15 Y 20 Totals Questions Asked Matched Questions Unique Questions Unrecognized Questions 3 Nunniber pf Active Users 13 Questions Submitted Questions Taught 12 Humber of Active Experts 1 Top Twenty Five Matched Questions Haw much daas tha My box service cost 13 Where can pou place My c Basx7 12 What is y G BokT 115 Can fety Q 8o8 help increase sales 6 can My Q Bos Dernerit mer 57 How many questions cen the Iy G Bos sarmice supparit 35 Does My O Boxs support look and feel 35 Can My G Bos help improva support costs 3 can My g Bns bena t amail marketing 35 What is Situatian Responze technology 27 What happens if users ask questions nat in the Cr Baes amp 25 Hi c yu add My cy Bos ta email rnessaggsr 22 How Can hm O Bos be so powerful and yet so easy to user z What is a Q Basa 1 What doas My Q Bas do 15 Haw daas Miy co Bax work 15 Haw do pou add MyplQ Box to web sites 1 How can we share nur Q Base with every part of cur organization 15 Hi Cari It Qn deiwer a content Message ri Does My Q Bos support foreign languagest 15 Boas My O box hel users navigate lange anounts of information 1 OO mw Hd Dnm fa Bl B e e EB E EB eS SE M HOP PN Pes oe 8 Achwe Experts 1 Karen Reed 12 Active Q Bases Minygbascom
6. 2 2002 04 57 PM Specifications and Pricing Subject to Change Without Notice Ask About the O Server Tools Expert 5creen Hame Q Server Tools im micah ob outh yb ox Teaching Answer Pending Question 16 Pending Questions Answer New Question Near Matching Lexicon C Ask Question to Test Q Base Exact Matching Lexicon Text To Speech Phonetics ww Qoom 35 Reports Q Base Report f Daily Questions Asked Report D Q Form Report gt Daily Question Matching Report l QJForm List Daily Unique Question Report f Q Field List 3f Daily Unrecognized Question Report Question Report Miscellaneous User Manual Check Spell Checker Results HTML code for My Q Box f Check Thesaurus Results Report Bug or Request Feature Administration Manage Q Base Experts Create Sub Q Base Answer Page Look amp Feel f Delete Sub O Base Q Base Bindings Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My O Box Q Server Q Base O Form Q Field AllMinds Natural Navigation and Learning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Last modified Saturday February 02 2002 02 20 AM O Server Tools Help Teaching Answer Pending Question When a user submits a question for a better answer the question is stored as a Pending Question Use this button t
7. Art Banner Style then you wil need to set the Banner Art Banner Link and Return Message To specify the Banner Art enter a the full URL for the image file If you choose to use a custom HTML banner recommended then you can use any number of custom variables in the HTML which will be replaced with dynamic values when the page is constructed view the Popup Custom Variables List The 0 custom variable is often used as the value for a My Q Box that is included in the custom HTML banner The Body Tag Add on wil be added inside the HTML body tag for the page to allow JavaScript to be included in the tag Having the ability to add to the body tag is can be very helpful The onLoad event is very useful and commonly used to set the focus to a My O Box that is included as part of a custom HTML banner Background Color FFFFFF Background Art Banner Style Banner Art 9 Custom HTML Custom HTML zdiv align center gt lt center gt lt table border 0 width 544 cellspacing 0 cellpadding 0 gt lt tr gt lt td width S31 gt lt img border 0 src htto mygabas cam images spacer gif width 10 height 10 gt lt td gt lt td width 230 gt zapplet code fohover class codebase Popup Custom Variables List NOTE Your custom HTML will work as a server side include just following the body tag and prior to the top outside bar Outside Bar Color Upper Right Corner Art Quest
8. diately request that a new answer be taught to the system when a correct answer is not available Below is a flowchart showing how the system works when you have the submit option enabled You may enable and disable the option at any time This allows you to disable the option if too many questions are being submitted On the following page you will see a flowchart showing how the process works when the submit option is disabled Customer was the First to Ask The Question Selected Question does not Match the Customers Question Customer Submits Question to Request that an l Expert Answer the New Answer Request is Question Emailed to Experts Expert Uses Q Server Tools view Question and Teach the New Answer Notice of New Answer is Emailed to Manager If you do not have the staff required to respond to every new question asked by your customers then disable the submit option and use the Q Server Tools reporting system to monitor exactly what your customers are asking and how the system is responding to your customers questions Below is a flowchart showing how experts can use the reporting system to track customer usage and system responses to add information as resources allow An example of each of the main report types is also given in this document along with several screen grabs of various other parts of the system If you have further questions visit http MyQBox com and use the My Q Box there to ask any que
9. eaper it gets What does it cost to hire train and trust live support with your message Teach My Q Box each answer one time and it delivers your message consistently time and time again for only pennies The prices above are only good for a limited time lock in now and save even more So if your asking yourself why you don t already have My Q Box then point your browser over to http mygbox com and learn more You can even use the My Q Box on the site to ask it questions about itself See how our tool sells itself We believe in My Q Box and so will you Check it out Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My Q Box OQ Server M Q Base Q Form Q Field AllMinds Natural Navigation and Learning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Specifications and Pricing Subject to Change Without Notice Experts are allowed to focus their energies on answering only new questions while the system answers all of the frequently asked questions automatically An expert answers a question a single time and the system answers it every time it is asked in the future automatically You can choose how the system responds when customers ask questions for which no answer yet exists If you wish to offer the best possible customer support and you have the staff available to support it you should activate the submit option The submit option allows customers to imme
10. ess to the various tools Set which experts receive email notices of submitted questions and which receive email notices each time an answer is added or edited Answer Page Look amp Feel Control how the answer page looks how the system selects every answer given Control every option that controls how the answer pages are selected and displayed Q Base Bindings Use this tool to bind multiple Q Bases together to act as a single large collection of knowledge Check Spell Checker Results See how the spell checker can aid users in receiving the right answers Check Thesaurus Results See how the Thesaurus can aid users in receiving the right answers and how it can help you teach fewer questions Cancel Automatic Teacher Login Available only if automatic teacher login is enabled Disables automatic login and logs the expert out of the current session Create Sub O Base Create a new Q Base one hierarchal level below the current Q Base Proper use of sub Q Bases helps to organize data by subject expert or any other organizational unit that helps to manage knowledge Delete Sub O Base Remove an existing Q Base that is one hierarchal level below the current Q Base The sub Q Base must not have any sub Q Bases below it in the hierarchy before it can be deleted Edit Domain Admin Information Only available in a domain level Q Base Update the Domain Administrator information or assume the
11. ion Sym bol 99 Ase dire any deer in Well Valley AD There is a Bandy of seven deer beng m Wo Valey Answer Sym MA as Ej Text Color Outside Bar Text Color Outside Bar Color Lower Left Corner Art Lower Right Corner Art You control the color of the outer bars and the color of the text that they contain You control the color of the text on the page as well as the Q and 4 symbols and corner art It is recommended that you replace the symbols and art elements with images of the Same size Outside Bar Color IDSDGFF Outside Bar Text Color 000000 Text Color 000000 Question Symbol Olimages Q dif sss Il white background Note To specify Og transparent background custom art enter a full URL for the image Answer Symbol O images A gif AR white background cog transparent background coo transparent background Upper Right Corner Art O images nub2 gif 9 Rounded corner for white page OG transparent background Lower Left Corner Art images TabLeftEdge gif Rounded corner for white page Lower Right Corner Art images TabRightEdge gif O Rounded corner for white page Speech Mode No Speech Ot shown after the answer User can click this icon to cause the sound to be loaded inta the operating systems media player Ok shown after the answer and the speech is automatically spoken and the user can click ta cause the speech to load again Operating system media player is u
12. n The Match Confidence shows the level of confidence of the match Daily Unique Question Report Displays every Unique question asked during any period of a single day No correct answer could be found to answer these questions The default answer associated with the best matching Q Form was given paily Unrecognized Question Report Displays every Unrecognized question asked during any period of a single day No correct answer could be found to answer these questions nor could any Q Form be found that matched the question The master default answer was given as a response Monthly Usage Report Available only in a domain level Q Base Displays totals for usage for all Q Bases within the domain during any period of a single month Displays the top 25 questions asked active experts active Q Bases and daily totals for every day that has activity Miscellaneous nad E User Manual This tool gives access to the various documents and videos that show how to use the system E HTML code for My Q Box HTML code that you can copy paste onto any web page to create a My Q Box that will direct questions to this Q Base Report Bug or Request Feature If you find a bug in the system or need a feature added use this tool to report it Administration Only available to Administrators Manage O Base Experts Add or remove experts from this Q Base Edit the security settings that control which experts have acc
13. ndwidth Nao xML Text to Show Links only LH Michelle Medium Bandwidth No miL Microsoft Mike High Bandwidth Microsoft Mary High Bandwidth Microsoft Sam High Bandwidth This question prefers to be asked in the following context Any Context When this answer is given the context will change to Maintain Same Context Enter a new context in the text bax to override the drop down selection This question should be hidden from view on the All Questions report Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My O Box D Server Q Base O Form G Field AllMinds Natural Navigation and Learning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Last modified Wednesday January 16 2002 02 39 PM Specifications and Pricing Subject to Change Without Notice Banner Options Your banner can be a simple banner ar it can be custom HTML that WOU supply ees anner Art Banner Link Return Message Background Color E Aeae en Pa E ETEA a ee NO tor ar erue RC ter s T PLACE a Ip eia ez iain i a abe mek ECs Pe a age Background Art You can set a color for the background ar use an image If an image name is nat given then only the background color wil show If the user clicks either the banner art or return message they will be sent ta the banner link address If you choose the Banner
14. nswers you want to display f QJForm Report View Copy Edit or Delete primary and secondary Q Forms stored in the Q Base This is the primary report for reviewing and updating the Q Forms stored in a Q Base Changing a Q Form updates all questions that are based on that Q Form Q Form List The full list of available Q Forms stored in a Q Base is displayed Q Field List i Detailed information about every Q Field and its use within a Q Base The first line of each group shows the Q Field Below the Q Field is displayed each word or phrase assigned to that Q Field shown in a grey bar Below each grey bar is every question that uses the Q Field and the word in the grey bar Daily Questions Asked Report Displays every question asked during any period of a single day Questions marked as Answered resulted in an answer associated with a question being given Questions marked as Unique resulted in a default answer associated a Q Form being given Unrecognized questions resulted in the Master Default Answer being given Daily Question Matching Report Displays every Answered question asked during any period of a single day The User Typed entry shows the question exactly as it was typed by the user The Final Question entry shows the augmented version of the question that is used to define the meaning The Matched Question shows the Q Base question that was used to ans wer the questio
15. o access the list of Pending Questions to answer or delete the question If there are bound Q Bases then you can also move the Pending Question to any of the bound Q Bases Answer New Question Use this tool to add new answers This is the primary tool for populating your Q Base Ask Question to Test O Base Before you install a My Q Box on your site you can use this tool to ask questions and generate answer pages using the look and feel settings selected Text To Speech Phonetics Use this tool to improve how the Text To Speech TTS engine speaks your answers This tool is only required when the Look and Feel settings include speech with answers Domain Administration Near Matching Lexicon The near matching lexicon tool is a case insensitive search and replace tool that allows users to use industry standard acronyms and abbreviations and have them converted to standard terms before being compared to the questions in the Q Base Exact Matching Lexicon The exact matching lexicon tool is a CASE SENSITIVE search and replace tool that allows users to use industry standard acronyms and abbreviations and have them converted to standard terms before being compared to the questions in the Q Base Most lexicon entries use the Near Lexicon tool but some special cases are best handled by using the Exact Matching Lexicon New O JForm Available only to Q Form Engineers A Q Form Engineer can create a Q Form prior
16. r will be given when no other answer is available This answer will also be given if submit is not allowed and the users question is rated as an Irregular question Confidence Threshold 35 9 Can be overridden by using CT in My Q Bax settings Answer Selection V Never give default answers O Greatest effort to give correct answer Accept some near matching Accept all near matching Loose matching Master Default Answer do nat know E Mv XG Box Options S WOLF VALLI ee Vul EEG Ask Message Upper Left Corner Art Border Color 3 Art Slogan Message _ Ed rapere mri es out Hearesa Nelglibor is Mother Nature m erg iara ri is ame com mact gt L Heat ia ribs readies EA ry Lower Left Corner Art Lower Fight Corer Art You control where the My Q Box Is positioned on the page as well as many design elements and messages It is recommended that you do not include the built in My Q Box on an answer page but instead use a custom banner that includes a My Q Box in the same format as it is offered on your web site If vou do not include an automatically generated My Q Box on the answer page then the rest of the settings in this section do not need to be adjusted Mv O Box Position Do not include My o Box Recommended Below Banner O Below Submit Section Text Color IMEEM Border Calor az Background Golor Transparent C 000000 Upper Left Corner Art O Rounded corner
17. sabautmygbaos 90 Myt B os comydsereerT ons 1 uwnygbox cam C1 01 15 2002 Questions Asked Ge Matched Questions 75 Uinkque Questions 14 Unrecognized Questions 3 Mumbar OF Active Users 10 Questions Submitbed 2 Questions Taught 12 Numharnf Activa Experts L Copyrigqkr TUIS9 2202 All ialis Reserved Vntlimoe d Petemtial live Mitji Re esl OlBass OfF onmi aff ialil AllBdlgds Natural Harufapation adul Loaming Growing Network ef Hunan Knowladge ara all trademarks of lnlimiiad Potenti lnc Last pr dified Wealneelay Jamia X 200g eat PM cat a Ce ey a e me Jg Digo hange min I Lor ie SERVER Ask About the O Server Tools Help Top Ten Questions All Questions Daily Questions Asked Report XMyOQBox com sAboutMyQBox Report Date January v Between and 11 AM Central Time Answered Answered Answered Answered Can My OQ Box benefit email marketing Asked 3 times Can My O Box benefit me Asked 5 times Can My OQ Box help improve support costs Asked 3 times Can My Q Box help increase sales Asked 5 times Answered Does My O Box help users navigate large amounts of information Answered Does My O Box support foreign languages Answered Does My G Box support look and feel Asked 3 times Unrecognized Hello Answered How can My Q Box be so powerful and yet so easy to use Asked 2 times Answered How can My Q Box deliver a consisten
18. sed O Embedded media player User must play the speech manually Embedded media player Answer is played automatically Speech Position Following Answer 9 Following Links Submit Options You can choose to allow users to submit thier questions for a better answer but itis not required Middle Bar Text Color You can change the options to allow email Himsa dieit AM rk enm 1 a3 Middle Bar Color responses or to allow Emad the ane ta me uf j users ta request a Eager T Mtn ie telephone call with the ERG E E REUS RTN answer they seek DEAREST Vui ie nl ha y iaai Lee bs r You can set the color for the middle bars and the text within those bars You can also control whether users are allowed to submit questions if they are allowed to request phone based answers and if questions that are not answered result in an automatic submit Middle Bar Color 001045 Middle Bar Text Color FFFFFF Allow Submit es 9 Nn Phone Based Answers Yes Wo Auto Submit es No Matching Options You can control how the system selects answers Some sites will require that only the very best answer is given or na answer is given at all Some sites will be better served by always presenting the user with some type of answer even if the answer is loosely similar to the meaning of the users question If you choose to never give default answers and you do not allow the user to submit then the Master Default Answe
19. stions about our system The site will also allow you to set up a FREE account and test the system for yourself We know that if you understand what our system can do to enhance your customer support and how it can help you cut costs then you will want a My Q Box on every web page you serve every marketing email you send and every desktop in your organization Customer was the First to Ask The Question Daily Questions Matching Report Daily Questions Asked Report Monthly Useage Report Expert Uses Q Server Tools to view Reports and Notice of New Answer is Teach New Answer Emailed to Manager The system gives you a full range of tools to control how the system presents your information both in content and in presentation The list of options to control look and feel are quite extensive You will find images of the look and feel screens included in this document You will also find the main screens that your experts will use to view edit or add new answers Also included is a screen grab of the main Q Server Tools main menu This shows all of the available functions available from the Q Server Tools The Q Server Tools are accessed using a gandard web browser A getting started guide and an extensive user manual lead your experts to creating powerful Knowledge Domains that improve your bottom line Remember getting started is FREE See http MyQBox com Ask About the C Server Tools E e Hylp Tap Tan
20. t message Answered How can we share aur Q Base with every part of our organization Answered How do you add My Q Box to email messages Asked 2 times Answered How does My Q Box work Answered How many questions can the My Q Box service support Asked 3 times Answered How much does the My Q Box service cost Asked 5 times Answered What does My O Box do Answered What happens if users ask questions not in the Q Base Answered What is a Q Base Answered What is My G Bax Unique What is remodeling Answered what is Situation Response technology Asked 2 times Answered Where can you place My Q Box EEE J Total Questions Asked 55 Total Answered 53 96 Total Unique 1 1965 Total Unrecognized 1 195 Copyright 1979 2002 All Rights Reserved Unlimited Potential Inc My O Box O Server Q Base O Form O Field AllMinds Natural Navigation and earning Growing Network of Human Knowledge are all trademarks of Unlimited Potential Inc Last modified Wednesday January 02 2002 04 57 PM Specifications and Pricing Subject to Change Without Notice Ask About the O Server Tools 1 J Help Top Ten Questions All Questions Q SERVER ee Daily Question Matching Report LeyOQBox com 4boutMyOQBox Between 10 AM and 11M Central Time Updated User Typed Can the look and feel be customized Final Question Can the look and feel be customized
21. title of Domain Administrator The Domain Administrator is responsible for the payment information used to pay for access to the domain The Domain Admin is the only user that can access the Domain Administration tools This tool is 5 l fS Help Top Ten Questions All Questions O Base Report LMyOQBox com sAboutMyQBox Teacher all Teachers v Uses Screen Name Question to Show What is My Q Box Q Form Options Show O Forms Show Secondary Question s Entries Per Page Starting Record 66 Records Available Entry 1 Question What is hly O Box Answer oice Microsoft Mike f Speak The My Q Box service empowers your web site help desk or email ta understand natural lanquage questions and to give the exact answers to the questions asked Customers are informed about your product or service without the need ta search through and read page after page of text Our service offers you the tools to create your own knowledge base which can be accessed by the My Q Box on emails web sites and help desks You can deploy My Q Box almost anywhere to play the role of salesman support person or sage My Q Box is designed to save time save your knowledge for future use increase productivity and mast importantly improve your bottom line SIGN UP NOW etait Links f Copy Mao Links Current Context Any Context New Context Any Context Bibliography Ma Reference Delete
22. to an expert adding a new question to the Q Base Q Forms are questions with the most important words in the question being replaced with a Q Field Only available to the Domain Administrator in a domain level Q Base Edit Credit Card Information Update the credit card information used for payment information used to pay for access to the domain This tool is only available in the domain level Q Base Terminate Contract This tool requests that a domain be terminated on the first day of the following month Once terminated no further billing will occur and once terminated on the first of the following month all information stored in the domain will be inaccessible and may be deleted at any time This tool is only available in the domain level Q Base Select Pricing Plan The lowest monthly cost for operating a domain can be realized by proper selection of a pricing plan Reports d Question Report This tool generates the All Questions report showing the primary question related to each answer You can click on any question in the report to review how the answer will look when the user asks a similar question and the selected question is chosen as the best matching question Hidden questions are not shown on this report Q Base Report View Copy Edit Delete answers stored in the Q Base This is the primary report for reviewing and updating the information stored in a Q Base You can select just the a
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