ipcs for android user manual.
Contents
1. P 16 TO Users IG NAR RRRRRRERRu u 16 Make a call to a User iii ieeeeeeeeeeeeececeeeeeeeeeeeeeeereeee eee eee 17 TVS IST a callto a B OS oisean E a eE 17 CS IVS aca roma CO UC NR 17 DS PAN NS 0 LS PR 18 VV OMI Aero DEAR E 18 Make a call to a Department ec 18 Transfer a call to a Department ccc eeceecccccccceeceecsnscccececeeeecttscececeesesetttascecececseetttsseeeeeseeestttseeeeeetsesttttsteees 19 ACES De ON c Tm 20 Search the Contacts Il CCIOMY RR TRRERREE 20 Make acdal Toa Comacina eE r aaea ene eee 21 Hane ra MO aC eea E O a E 21 Receiving a call from a Contact css cenecaeseseaecasevartoncanadsdestenszeratnechedue martuvenuaadedeumsube oasiooebubeubentenabnaedebesvartaratnsateieenes 22 NO AAE E E E E 23 View your ry ONS S eisrean konnaa dd aana eiaa 29 Make a call using a Favourite oo eee eee cece c ce cccceeeeecccceececeenssecececeseceesnseecceceseuessseeeceestsessttssseceeseeestttsseeeeesetetsttseeees 24 HAS er acall usino NO EREE EEEN EE ERER REESS ENNE 24 CMPC UD eee e aa 24 CS UN yc 61 S ORE RTRRE 24 Contents iPCS for Android User Manual v3 2 0413 1 i N n ac iPCS for Android User Manual Splicecom 5 maximiser PSS AS F VOUC f A 25 OURS ireze sn oc ceases otenecees sade dee eaaioce eeemen eu canieweeeee seuss 27 DO2. Splicecom 5 maximiser iPCS for Android User Manual April 2013 iPCS for Android User Manual Document No 024 Version No v3 2 0413 1 Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com m pr X i E IPCS for Android User Manual Splicecom ymax MISEr Contents OO RR 1 About inis AOL RO ee How iPCS will operate en TS Ue NS NN e B NT ERE u 3 The PCS ange A ad 4 Basie Call AR E E a EEE E E EE 5 Make a CA MEER a CNRC 5 ics Ec a ests Secs RCE s 6 A nn ee ee A ere ee er ere CSS SR OR O Place OO R E Er e A Transfer a Call LL LL iii ese eemrls sss DEEA DA DEREDE ODDE str eess s ssp r enel s eser rers eser eess eee 7 RS E E E E EE 8 CO EE E E 9 CSA OA E EEE EE args Mite ec A E E EA EO 10 VIEWING deua Calls HISIONY ARR 13 Identifying the type of Call PERERRRRRERRRER RRRRARRARAARARRERS SSASRAAVIIMIMMIM 13 History LDC TAINS ess t secera a a ae ai eaaa aiaa a aa Aa EAEE A EREA 13 Missed HN GT 1 11 ee kc sonr AEE E E D a 14 FS AAT WENN siTe 14 ASANO SOLS CY PR TT TT 15 Ease
3. 2 3 5 You can use the Backspace button KJ to make changes to the number you have entered 7 8 Please note If you wish to make a call by looking up the number in the 0 system directories please refer to the Using Contacts section from M page 10 The screen will display that the call is being dialled 01583254018 0 16 If you have started to make a call change your mind and wish to stop the call tap the End button al Call Options When a call is in progress the call options are displayed Mute your call Use speaker phone View the keypad in order to enter additional digits Put your call on hold Basic Call Handling IPCS for Android User Manual v3 2 0413 1 5 iPCS for Android User Manual Entering additional digits Spliceconi maximiser You may be required to enter further digits once a call has been made when for example presented with an auto attendant this can be done as follows 1 Within the Call options tap the Keypad button Ed 2 The Keypad will be displayed 3 Enter the number s required Tap the Back button to return to the Call screen when finished Answer a Call 1 When you receive a call the caller s number or name will be displayed in the Call screen 2 lap the Answer button e to answer the call Please note that if the CLI received with the call is matched in the system directories the User s or Contact s name will be displayed If the iPCS application is open but in the bac
4. call in step 7 For further information on transferring a call please refer to page 7 Departments iPCS for Android User Manual v3 2 0413 1 19 a N n ac iPCS for Android User Manual Splicecom 5 maximiser Contacts Directory A database of external Contacts such as customers suppliers etc can be stored on the maximiser system Your system administrator is responsible for the maintenance of this database The purpose of the Contacts database is to match the incoming number of an external call and to display the name of the caller if a match is found and to enable you to make external calls to regular contacts quickly and easily Up to 5 telephone numbers can be stored for each Contact the main Telephone Number Mobile Number Home Number and two Spare numbers If you wish to dial a Contact on any of these numbers you can search for their entry within the directory and tap on the number as explained below When a company has a lare DDI number range a Contact can be created that will match any incoming call from this company so that you and your colleagues are always aware when a call is received from this company Please refer to your system administrator for further details Search the Contacts directory 2 The Contacts directory can be accessed via at the bottom of the screen 1 Tap in the search field at the top of the screen a 2 Using the onscreen keyboard displayed enter the name or number of the Contact you wis
5. dial and the call will be made Transfer a call to a User Place the call on hold Tap at the bottom of the screen Using the search facility described on the previous page find the User you wish to dial Tap on the number you wish to dial and the call will be made Wait for the call to be answered and announce the caller To connect the two calls tap the Transfer button You will no longer have control of the calls HD WT BB UN Please note that if you wish to continue talking to the caller while searching for the User ignore step 1 The caller will be put on hold once you make the call in step 3 For further information on transferring a call please refer to page 7 Receiving a call from a colleague If a colleague rings you from their extension or via a number stored in their User account such as their mobile number their User name will be displayed within your iPCS This enables you to answer and deal with the call in the appropriate manner Jane Jones 0 24 Users Directory iPCS for Android User Manual v3 2 0413 1 17 p lt lt iPCS for Android User Manual Splicecom 5 maximiser Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a roup of Users by diallino one number either internally or externally The following describes the usage of iPCS when Departments are used on your maximiser system Working as a member of a Depart
6. extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone and can be used for call pick up Both facilities are explained below Please note if a telephone number entered in a Favourite is also stored in the Contacts Users or Departments directory when a call is made to or received from this number the text entered in the Description field of the Favourite will be displayed with the call in preference to the name used in the corresponding Contact User or Department directory entry View your Favourites Tap the Favourites button at the bottom of the screen The Favourites screen will be displayed You can drag the screen to scroll up and down to view all the entries displayed gt F sy Accounts Adrian A A Favourite displayed for an internal extension will act as a Busy Lamp Field Bab An internal Favourite displayed with a green icon indicates that your colleague s extension is free RA Jessie An internal Favourite displayed with a red icon indicates that your colleague is currently on a call Jessie An internal Favourite flashing between a yellow and red icon indicates that either the User s extension is currently ringing or there are calls queuing for Accounts that Department You can pick up a call ringing for this extension or Department tap on the Favourite Favourites iPCS for Android User Manual v3 2 0413 1 23 pn p X
7. n ac iPCS for Android User Manual Splicecom ymax MISET Make a call using a Favourite Lf 1 Tap at the bottom of the screen 2 lap the Favourite required and a call to this number will be made automatically If you select a Favourite where the internal extension is busy you will be passed to the colleague s Forward on Busy number if set or to their voicemail if enabled or the call will be cancelled Transfer a call using a Favourite 1 Tap at the bottom of the screen 2 lap the Favourite required 3 he original call will be placed on hold and a call will be made to the telephone number stored with the Favourite 4 Wait for the call to be answered 5 When ready select the Transfer button P to transfer the original call For further information on transferring a call please refer to page 7 Call Pick up You can pick up a call ringing on another extension via the Favourites screen This is useful if for example you wish to answer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call 1 A Favourite displaying a flashing yellow red icon indicates that the jessie relevant extension has a call waiting to be answered 2 Tap the Favourite i a Accounts 3 The call will be answered by your extension Please note e lf you pick up a ringing call while you are on a call your origi
8. the Mute button 2 The Mute button will be displayed with a red circle to indicate that Mute is enabled E Tap the button to return to your caller Using Speaker Phone The Speaker Phone facility will enable you to operate your iPCS hands free as follows 1 Tap the Speaker button 2 The Speaker Phone button will be displayed with a red circle to indicate that the speaker is on Tap the button to turn off the speaker Place a call on hold 1 Tap the Hold button 2 Your call is put on hold and you are presented with the keypad so that you can make another call if necessary External callers will be played music on hold if configured on your maximiser system Please refer to your system administrator for further details To retrieve the call tap the Back button Kal to return to your caller Transfer a Call 1 Place the call on hold tap the Hold button 2 Viathe keypad displayed enter the number to be dialled internal or external number Basic Call Handling IPCS for Android User Manual v3 2 0413 1 iPCS for Android User Manual HD wv A Co Of Splicecom5 maximiser Tap the Call button Wait for the call to be answered and announce the caller Tap the Transfer button You will no longer have control of the call To clear the current call and return to the original caller tap the End button ra Or wait for the other end to hang up To return to the original call and place the second call on hold tap the Switch butt
9. the message as follows 1 While listening to a message tap the Keypad button Ed 2 On the keypad displayed tap 7 3 he message will be deleted Further information on message handling within voicemail is available in the Understanding Voicemail document obtainable via the SpliceCom website or your system administrator Voicemail Settings Facilities that can be configured via voicemail are available via Settings as follows 1 While listening to a message tap the Keypad button Eg 2 On the keypad displayed tap the asterisks 3 he following options will be played to you Repeat the options Record a Greeting Select Forwarding Add a voice tag Change your access code im A Ww N Voicemail IPCS for Android User Manual v3 2 0413 1 35 iPCS for Android User Manual t Splicecom gt maximiser 6 Record extra greetings For further details on using these options please refer to the Understanding Voicemail document obtainable via the SpliceCom website or your system administrator Recording a Greeting Recording a Greeting You have the facility to record up to 6 voicemail greetings These can all be recorded via the keypad while you are listening to a message Daily Greeting Permanent Greeting Out of Office Greetings In Meeting At Lunch On Holiday Off Site This is the default Sreeting that is played to callers until you record a Permanent Greeting described below You would t
10. Not DISUND ERRRERERRRRNUR 27 SIN Teu o RR 28 Ee e esi eio o EAE EE AEE AEE E EEE 30 teles psi N E E ue 32 sss eUcmi soe 32 VIEWING your voicemail IMCSSADES na anecdote dea bot etes 32 Message History Detail Screen ccccccceecececccceececeesecececcecseceusseecceeeseeessseeeccesesesstssseeeesesessttsseceeseetestttseeees 33 Listen to a MESSage SNR ear Oram ee ee nee ee 33 FO D CRE 34 Message Handling NER ERE REPETI 34 Voicemail Settings RR RERORTDRRERRRRENEREE 35 SCO e essi e NR ee ee ve i 36 VOOR onenn EAA AD DEEE EEEE A EEEE E EEEE I EEEE EEEE I EEEE EEEE D EE EEEE a nnn 38 IPCS CONTOUR ON ERROR E EA 40 T m on orol vibrate OR er a Or OSE a arae TAE EESE Tast 40 Tumon orol RS E E E 40 Kone BE toe sod EEE EEEE coe E E E 42 MA e E AE E nade AE E E E E 45 Contents ii iPCS for Android User Manual v3 2 0413 1 lt __ iPCS for Android User Manual Splicecom ymax MISEr Introduction About this manual This manual contains all that you need to know to operate your iPCS application via an Android device which being run via a SpliceCom maximiser system using version 3 2 software This manual assumes that the iPCS software has been loaded and configured on your Android device by your system administrator If this is not the
11. S for Android User Manual Opening the iPCS application Tap the iPCS icon on your Home screen to open the application The Favourites screen will be displayed The buttons at the bottom of the screen will give you access to your speed dials your calls history the system directories the keypad and some of your User settings P F E F Quick Settings and iPCS 2 system set up Favour His Contac Settings t Display the keypad and make a call Make a call to a number stored in the system directories View your calls history providing a list of the incoming and outgoing calls to your phone and voicemail messages Make a call via your Favourites speed dials and park or un park a call Further details on these facilities will be covered in the relevant section of this manual The SpliceCom logo will be displayed in the Indicator Icons area of your android device The Notifications Panel of your android device will indicate that the iPCS is 4 iPCS Connected connected to the maximiser system and is operational No messages Splicecom 2 Maximiser Introduction 2 IPCS for Android User Manual v3 2 0413 1 p lt lt ni iPCS for Android User Manual Splicecom 5 maxi MISET Feature Highlights Access to the System Database IPCS gives you access to a database of information stored on your maximiser system This database provides directories of telephone numbers
12. all pick up 24 Index iPCS for Android User Manual v3 2 0413 1 a ue i Splicecom gt maximiser cli matching 23 favourite groups 24 make a call using a favourite 24 prioritising favourites 25 transfer a call using a favourite 24 follow me 28 forward on busy 28 forward on no answer 28 forwardin calls 28 grouping favourites 24 Groups 18 hands free 7 hang up a call 7 history 13 hold 7 icons in brief 42 in meeting greeting 36 iPCS configuration 40 disable service 40 software version 40 vibrate 40 make a call 5 to a contact 21 to a department 18 to a user 17 usin a favourite 24 using the system directories 12 via contacts 12 missed calls 14 department calls 18 mobility server 40 mute a call 7 off site Greeting 36 on holiday greeting 36 out of office Greetings 36 38 out of office message 30 park a call 8 pick up a parked call 9 transfer a parked call 9 PCS range 4 permanent Greeting 36 37 pick up a call 24 prioritising favourites 25 quick settings 27 call forwarding 28 divert calls 28 do not disturb 27 follow me 28 out of office message 30 record a daily Sreeting 36 record a permanent greeting 37 record an out of office greeting 38 recording a greeting 36 45 iPCS for Android User Manual redial a number 14 reject a call 6 ring back a caller calls history 15 voicemail 34 settings 35 40 software version 40 speaker phone 7 Syste
13. an answer the call in the Favour normal way Park a call Tap at the bottom of the screen Tap the Park button you wish to use The call will be parked in this slot and external callers will be played the music on hold configured on your system The caller s number or name if the CLI received is matched in the system directories will be displayed beside the Park icon Basic Call Handling iPCS for Android User Manual v3 2 0413 1 pn p aq IPCS for Android User Manual Splicecom 5 maxi Iiser P 01632345689 FO Worm You can now continue with other calls or other work You or a colleague will be able to pick up the call when ready P Adrian Brown Pick up a parked call 1 Tap at the bottom of the screen 2 Tap the Park button displaying the call you wish to pick up 3 You are now connected to the call Transfer a parked call 1 Make a call to the intended recipient of the parked call internal or external number 2 Place the call on hold 3 Tap EX at the bottom of the screen 4 Tap the relevant Park button to un park the original call 5 To connect the two calls tap the Transfer button You will no longer have control of the calls For further information on transferring calls please refer to page 7 Please note e fa colleague needs to pick up a parked call via an analogue handset and does not have the use of Navigate or PCS 60 please refer to your system administrator for the relevan
14. atically transfer to their voicemail if they are busy or do not answer their phone Further information on using voicemail is available in the Understandings Voicemail document obtainable via the SpliceCom website or your system administrator Receiving a Message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your system administrator will be able to tell you if this default setting has been changed When a caller has left a message the History button will display this as a missed call E History The SpliceCom logo in Indicator Icons area of your android device will be red if you have a new message You can drag down the Notifications Panel of your android device and the iPCS Connected number of new voicemail messages and missed calls if relevant and will UN ME be displayed Tap on this message and iPCS will come to the foreground displaying the History screen The History button and the Notifications Panel of your android device will display the number of missed calls and new voicemail messages you have received The number of missed calls will disappear once you have viewed these in the History screen the number of voicemail messages will disappear once you have listened to the messages The SpliceCom logo will stay red unt
15. bled iPCS will not attempt to connect to the maximiser Enabled EN system Mobility Server 30 to the Mobility Server screen to enter the information to enable Server IPCS to connect to the maximiser system In most case these options will be configured for you and please refer to your system administrator for further details Phone Settings Vibrate On Ring Turn on or off vibrate when a call is received via IPCS ZEE Current version of iPCS software running on your device Use the Back facility on your Android device to return to the iPCS screens when ready Turn on or off Vibrate On Ring If you wish your Android device to vibrate when you receive a call you can enable this options in Settings Phone Settings 1 Tap EE l l l l Vibrate On Ring F2 2 Under the Phone Settings options enable the Vibrate on Ring When you wish to turn this facility off de select this option Turn on or off the iPCS If you wish to disable the iPCS during a period when you are not using this service and wish to ensure the IPCS does not attempt to connect to the maximiser system you can disable this service iPCS Settings 1 Tap ettine Mobility Server 2 Under the Mobility Server options disable the Enabled option Enabled The SpliceCom logo will no longer be displayed in Indicator Icons area of your android device and iPCS will not be listed within the Notification Panel of your android device Your calls will be routed
16. case please refer to your system administrator for further assistance How iPCS will operate The iPCS software will be configured to log on to the maximiser system via your User account and therefore will become your telephone If you are logged on to a telephone in the office at your desk for example this will be logged out and all your calls will be routed to your iPCS Please ensure that you do not have any forwarding set to the mobile you are using to run iPCS Please refer to the Call Forwardin section from page 28 for further details When you make a call via your iPCS utilising a Wi Fi zone you must stay within that zone for the duration of the call If you leave the Wi Fi zone the phone will automatically select 3G as your data connection and IPCS calls will then be made over that service Having re entered a Wi Fi zone the next call will be made or received over that service If you need to move between a Wi Fi and 3G service a call can be parked and then when the 3G connection has been established the call can then be picked up from the park slot Please refer to the Parking a call section from page 8 for further details If you use the iPCS in a 3G environment the iPCS can Set disconnected if the 3G signal becomes poor This will mean that the iPCS is no longer logged on to the maximiser system and will make three attempts to reconnect If after three attempts a connection is not made it will try to connect every 5 minutes from then
17. configured to appear at the top of the list and Favourites within a Favourite roup configured into specific order Favourites iPCS for Android User Manual v3 2 0413 1 25 KE n IPCS for Android User Manual Splicecom 5 maxi MISET Park 1 April Park 2 elas Park 3 by Suzy by Best Catering by Light Marketing P Back Park 4 Exhibition Jessie E 2 S ay Accounts e History ME Favour na lt e C Please refer to your system administrator for further details on this facility Favourites 26 IPCS for Android User Manual v3 2 0413 1 i p X n lt lt iPCS for Android User Manual Splicecom 5 maxi MISEr Quick Settings The maximiser system gives you the ability to configure features such as forwarding do not disturb and an Out of Office Message on your extension iPCS enables you to configure these facilities via the Quick Settings screen Please note that these settings are stored in your User account and therefore will travel with you when you log on to another handset e Your Quick Settings can be accessed by selectins the Settings button at the bottom of the screen iPCS Settings Mobility Server Enabled Server User Settings Do Not Disturb Divert Mode Divert To Out Of Office Phone Settings Use the Back facility on your Android device to return to the iPCS screens Do Not Disturb The Do Not Disturb facility allows you set your ex
18. ed a permanent greeting your daily greeting will be deleted at 1 am and your permanent greeting will be used until you record a new daily greeting Recording a Permanent Greeting You can record a permanent greeting as follows While listening to a message tap the Keypad button Ed 2 Onthe keypad displayed tap the asterisks and the Settings options will be played to you 3 Presso 4 Press 3 5 Your current permanent greeting will be played 6 Speak greeting after the tone followed by hash or silence will be played 7 Record the greeting you require and press hash when you have finished 8 The new greeting will be played back 9 The following options will be listed 1 Repeat the options 2 Re record the greeting 3 Delete the greeting this will restore the previous greeting or return to the default message Save the Greeting and return to the previous menu or hans up O Discard the greeting your new greeting will not be saved and you will be returned to the previous menu 10 Select the option required Voicemail IPCS for Android User Manual v3 2 0413 1 37 ue ac iPCS for Android User Manual Splicecom ymax MISET Please note e You can record your permanent greeting via a short code eg 60 This will take you directly to your voicemail and to the Record a Greeting section in Settings You can then follow the instructions from step 5 above Please refer to your system administrator for fur
19. een Introduction iPCS for Android User Manual v3 2 0413 1 KE iPCS for Android User Manual Splicecom 5 maximiser The PCS range From affordable entry level phones through IP terminals that unify advanced telephony and IT applications at the desktop to native IP Phone applications that run on Smart Phones Tablets PCs and Macs in SpliceCom s comprehensive PCS telephony family you ll find the product that s the ideal match for every specific business requirement whatever it may be Designed to complement other market leading and stylish IT equipment on your desktop SpliceCom s PCS 552 PCS 56x PCS 57xG amp PCS 58xG IP Phones combine looks intelli ence and desirability in equal measure Ihe world s slimmest desktop IP phones provide easy access to the benefits delivered by maximiser SpliceCom s range of innovative and award winning Unified Communications platforms All PCS 5xx IP phones have large graphical displays intuitive multifunctional context sensitive keys and bold instantly recognisable icons to provide the ease of use associated with mobile phones so delivering the ultimate business telephony user experience The IP 530 is SpliceCom s entry level IP Phone designed to work with maximiser to address everyday business telephony needs The PCS 520 is a display phone with pre configured system access keys desktop paging and combined Do Not Disturb Message Waiting LED with the entry level PCS 505 completing SpliceCom
20. elp you manage your messages Play help Delete this message 4 Play previous message Play previous i Play this message lt lt caller s number Configuration options To access these options tap the Keypad button Ed and use the keypad as follows 1 Play the Help message then return to your previous position 2 Skip forward in the message by 2 seconds 3 Delete the message you are currently listening to iss Play the previous message Voicemail 34 iPCS for Android User Manual v3 2 0413 1 i N n ac Haag IPCS for Android User Manual Splicecom 5 maximiser 5 Forward the message you are currently listening to 1 Forward message to another voicemail box with a message attached 2 Forward message to another voicemail box 3 Forward message to email 0 To cancel 6 Play the next message Save the message you are currently listening to 8 Skip back in the message by 2 seconds 9 Play the source of the call for the message you are currently listening to This feature will only be available if the caller s CLI has been presented with the call 0 Play old messages Settings Delete a message 1 While listening to a message tap the Keypad button Ed 2 On the keypad displayed tap 3 3 he message will be deleted Save a message Once you have listened to a new message it becomes an old message and will be deleted after 7 days If you wish to keep the message for a longer period you can manually save
21. enables you to ring back the caller quickly and easily History Detail 1 Tap History he and NS icons indicate an incoming call Tap the call displaying the number you wish to dial he call s History Detail screen will be displayed Tap the Call button and the number will be dialled o1 BR Ww RYO If the caller s number was withheld or not received by the system this facility will not be available The call will logged either as PRIVATE or no name or number will be displayed with the call VN PRIVATE Calls History iPCS for Android User Manual v3 2 0413 1 15 p me X ac IPCS for Android User Manual Splicecom 5 maxi Iiser Users Directory The Users directory allows you to quickly and easily call a colleague without having to remember their extension number You and your colleagues can also store up to 4 external numbers in your User accounts mobile number home number and two spare numbers please refer to system administrator for further details When you search for a colleasue s entry within the User directory these numbers will also be displayed if entered This makes it easy for you to call or transfer calls to these numbers Please note that these fields when configured must only contain external numbers and must not contain internal extension numbers The information entered in the User s Description field will be displayed with their name please refer to your system administrator for furthe
22. erence call 1 Make a call to the first number required internal or external or you may have already received a call from the first member of the conference Placed this call on hold tap the Hold button Make a call to the second number required internal or external Once the call has been answered tap the Conference button U1 A c2 N You are now in a 3 way conference with your two calls as shown by the In Conference button CC Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows 1 Tap the In Conference button cc 2 You will return to the caller that you were last speaking to before creating the conference The other caller will be put on hold Use the Switch button eC to toggle between the two calls The two calls can be connected via the Transfer button or ended in the normal way You can return to a conference with your two calls at any time by selecting Conference button 4 If you tap the End button a while on a conference you will hang up the caller that you were last speaking to before creating the conference and return to a 2 way conversation with the other call If one of the conference members hangs up you will return to a 2 way conversation with the other call Using Contacts The maximiser system directories provide access to a database of contact information that is stored centrally on your telephone system Your system administrator is resp
23. h to view ene son 3 As you Start typing the list of the records matching the text you have entered will be displayed Enc Jones The information entered in the Contact s Description field will be displayed below their name please refer to your system administrator for further e details qwertyuiop You can use the Backspace button E on the keyboard to make changes to asdfghj ki the text you have entered in the search field t zxcvbnam You can drag the screen to scroll up and down to view all the entries displayed 123 9 wi Done If you wish to hide the keyboard once you have entered the text required tap E at the bottom right of the keyboard The keyboard will return when you tap in the search field again Contacts 20 iPCS for Android User Manual v3 2 0413 1 n re iPCS for Android User Manual Splicecom ymax MISET Once the Contact you require is displayed tap on this record to display the SESE RES details stored for this entry Use the Back facility on your Android device to return to the search screen when ready Make a call to a Contact 2 1 Tap at the bottom of the screen 2 Using the search facility described on the previous page find the Contact you wish to dial 3 Tap on the number you wish to dial and the call will be made Transfer a call to a Contact Place the call on hold Tap at the bottom of the screen Using the search facility described on the previous page fi
24. if voicemail is enabled on your User account when you set an Out of Office message your voicemail greeting will also change Your callers will be played the In Meeting greeting the At Lunch Greeting the On Holiday greeting or the Off Site greeting depending on the Out of Office message selected By default this will be your Permanent Greeting However you can record a specific greeting for each Out of Office message as described in the Recording a Greeting section from page 36 Quick Settings 30 IPCS for Android User Manual v3 2 0413 1 a Ed EN s iPCS for Android User Manual Splicecom ymax MISET Turn off the Out of Office message e 1 Tap the Settings button at the bottom of the screen 2 Tap the Out of Office option 3 From the Out of Office screen select In the Office You will be returned to the Settings screen You can use the Back facility on your Android device to return to the iPCS screens when finished Quick Setting iPCS for Android User Manual v3 2 0413 1 Out Of Office In the Office In Meeting At Lunch On Holiday Off Site Cancel 31 lt lt iPCS for Android User Manual Splicecom 5 maximiser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your system administrator can enable this facility for you if not already available If your colleagues have voicemail enabled you will autom
25. ifications iPCS Connected Panel of your android device Tap on this message and iPCS will come to fect nea the foreground displaying the History screen Once you have viewed your missed calls by viewing the History screen the number of missed calls will disappear and the SpliceCom logo will no longer be red If this number does not disappear from the History icon and the SpliceCom logo stays red this means you have received a new voicemail message and this number of new messages will not disappear until you have listened to the messages The Notifications Panel of your android device will indicate the number of new messages you have received Please refer to the Voicemail section from pase 32 for further details Redial a number When you make a call the details of the call are logged and can be viewed via your calls history This information enables you to redial the number quickly and easily o History Detail 1 Tap History uU The and By icons indicate a number you have previously dialled Tap the call displaying the number you wish to redial he call s History Detail screen will be displayed Tap the Call button and the number will be dialled o1 Aa Ww N Calls History 14 IPCS for Android User Manual v3 2 0413 1 n KE iPCS for Android User Manual Splicecom ymax MISET Dial a previous caller When you receive a call the details of the call are logged and can be viewed via your calls history This information
26. il you listened to the messages Divert an incoming call to voicemail If you do not wish to answer an incoming call and wish to route the caller to your voicemail tap the Reject button a and the call will be passed to your voicemail unless you have Forward on Busy set Viewing your voicemail messages Your voicemail messages can be viewed via the History screen tap the History button AESA to access this screen D Jane Brown 01538253838 J Thisicon signifies a new or unread voicemail message Voicemail 32 iPCS for Android User Manual v3 2 0413 1 re Na iPCS for Android User Manual Splicecom ymax MISET 4 Ihisicon signifies an old or read voicemail message Message History Detail Screen Tap the message you wish to view and the History Detail screen will provide the following information History Detail zr vr Name of the caller if the CLI received with the call is matched in the system database otherwise the caller s number will be displayed if received Name lane Brown Number The number received with the call Time and date the call was received Call Ring back the caller only available if CLI was received with the call as shown inthe Number field above Play Message Listen to the message Use the Back facility on your Android device to return to the History screen when ready Listen to a message 1 Tap History 2 Your messages will be listed in your calls history 3 Yo
27. kground the incoming call will bring the application to the front and you will be answer the call If the phone is locked the iPCS will by pass this and bring the application to the foreground Call Options Once the call is answered the call options are displayed Mute your call Use speaker phone View the keypad in dsl order to enter additional digits Reject a call 1 If you do not wish to answer a call tap the Reject button ra 01632345689 2 The call will be passed to your Forward on Busy number if set or voicemail if enabled or cancelled Basic Call Handling iPCS for Android User Manual v3 2 0413 1 KE as iPCS for Android User Manual Splicecom 5 maximiser If you do not answer a call it will be passed to your Forward on No Answer number if set or voicemail if enabled or will continue to ring until the caller hangs up The amount of time the call will ring before doing to your Forward on No Answer number or voicemail will be dependent on the time set on your User account please refer to your system administrator for further details Please note that this will be your voicemail on the maximiser system not the voicemail service provide by your mobile End a Call Tap the End button a Mute a call The Mute facility will allow you to prevent a caller from hearing for example your conversation with another colleague You will be able to hear the caller but they will not be able to hear you 1 Tap
28. lls currently on your phone CA In Conference you have created a conference with yourself and the two calls on your phone Switch toggle between the two calls currently on your phone Favourites Transfer connected the two calls currently on your phone Park Available park slot P Adrian Brown A call is parked in this park slot R Best Catering Tap the Favourite to ring this number Bab This internal extension number is available to take calls Tap the Favourite to ring this number qm Jessie This internal extension number is busy Tap this Favourite to be passed to the colleague s Forward on Busy number if set or to their voicemail if enabled otherwise the call will be cancelled Jessie There is a call ringino on this internal extension number Tap the button to pick up the call Accounts There is a call queuing for this Department Tap the button to pick up the first call in the queue Favourites Sroup tap this Sroup to view and use the Favourites stored in this Group P Exhibition History SS an MA N Signifies an answered incoming call Signifies an unanswered or missed incoming call up to 10 displayed then the oldest will be deleted Signifies an answered outgoing call Signifies an unanswered outgoing call Icons in Brief IPCS for Android User Manual v3 2 0413 1 43 i EN lt lt Haag IPCS for Android User Manual Splicecom 5 maximiser Ed Signifies a new or un
29. m 2 Maximiser Divert Mode None Personal Dual Personal All Dual All Cancel Divert To None Mobile Home Spare1 Spare2 Other Cancel 29 i cE iPCS for Android User Manual Splicecom ymax Iiser Turn off Follow Me e 1 Tap the Settings button at the bottom of the screen 2 Tap the Divert Mode option 3 From the Divert Mode screen tap None Divert Mode None You will be returned to the Settings screen Use the Back facility on your Android device to return to the iPCS screens when finished Dual Personal You do not need to change the Divert To setting as you may wish to use this option again All Dual All Cancel Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues of your whereabouts An Out of Office Message can be configured and this will be displayed on your colleagues Navigate PCS 60 PCS 56x 57x or 58x when they attempt to call you Setting an Out of Office Message ic 1 Tap the Settinos button at the bottom of the screen 2 Tap the Out of Office option 3 From the Out of Office screen select one of the following In Meeting Out Of Office At Lunch On Holiday In the Office Off Site In Meeting You will be returned to the Settings screen Use the Back facility on your Android device to return to the iPCS screens when At Lunch finished On Holiday Off Site Cancel Please note that
30. m directories 10 transfer a call 7 to a contact 21 to a department 19 to a user 17 usin a favourite 24 using the directories 12 via contacts 12 user account 1 46 p Splicecom gt maximiser user configuration 27 users directory 10 16 make a call to a user 17 transfer a call to a user 17 vibrate on ring 40 voicemail 3 32 delete a message 35 departments 38 divert incoming call to voicemail 32 listen to a message 33 message handling 34 receive a message 32 record a greeting 36 ring back a caller 34 save a message 35 wrap up time 18 Index iPCS for Android User Manual v3 2 0413 1 SpliceCom Britain s leading developer of telephone systems The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
31. ment Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creatin Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception are shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to your Group and your system administrator will inform you if you will be receiving Department calls and how that Department is configured Wrap Up lime A Department can be configured with a Wrap Up time whereby at the end of each call received for the Department you will not receive any further calls until this time has expired Ihe purpose of this feature is to give you time to complete any administrative tasks such as completing a contact report updating a database and so on Please refer to your System Administrator for further information Calls History The History screen can also display the incoming answered and missed calls received for a Department Your system administrator can configure this facility for you if not already available Please refer to the Viewing your Calls History section fr
32. ming call NS Signifies an unanswered or missed incoming call up to 10 displayed then the oldest will be deleted NG Signifies an answered outgoing call a Signifies an unanswered outgoing call HD Signifies a new or unread voicemail message HD Sisnifies an old or read voicemail message History Detail Screen Tap the call you wish to view and the call s History Detail screen will be displayed as follows History Detail Name of the User or Contact called if the number dialled is matched in the system database otherwise the number dialled will be displayed or Name of the caller if the CLI received with the call is matched in the system database otherwise the caller s number will be displayed if received Name Number The number dialled or The number received with the call Time and date the call was made or received Dial the number displayed above Calls History iPCS for Android User Manual v3 2 0413 1 13 pn p N iPCS for Android User Manual Splicecom 5 maxi MISEr Use the Back facility on your Android device to return to the History screen when ready Missed Incoming Calls When a call has been received that you did not answer the History button will be displayed with Gi the number of calls that you have missed History The SpliceCom logo in Indicator Icons area of your android device will be red if you have missed E a call The number of missed calls will also be displayed in the Not
33. nal call will be put on hold You will return to the original call when the second call is ended e f you do not wish your colleagues to pick up calls ringing on your phone via their Favourites please contact your system administrator who can configure this for you Grouping Favourites If you have multiple Favourites you may wish to organise them into Favourite Groups to make them easier to find For example you may wish to separate your personal Favourites from your business Favourites or organise your Favourites by project or department eg Exhibition Directors and so on Please refer to your system administrator for further details Favourites 24 IPCS for Android User Manual v3 2 0413 1 Ka iPCS for Android User Manual Splicecom ymax MISET Once a Favourite Sroup has been set up within your User account this will be displayed within the Favourites screen with the Group icon LE Accounts Adrian Exhibition Tap on this Group to view and use the Favourites stored within this group Back Tap to return to the Favourites screen Best Catering Light Marketing Prioritising Favourites All Favourites and Favourite Groups will be displayed in alohabetical order by default However if you wish to display your Favourites in a different sequence a display order number can be assigned to a Favourite and Favourite Group The following diagrams demonstrate a Favourite and a Favourite group that have been
34. nd the Contact you wish to dial Tap on the number you wish to dial and the call will be made Wait for the call to be answered and announce the caller DY UW BW MJ To connect the two calls tap the Transfer button You will no longer have control of the calls Please note that if you wish to continue talking to the caller while searching for the Contact ignore step 1 The caller will be put on hold once you make the call in step 3 For further information on transferring a call please refer to page 7 Contacts IPCS for Android User Manual v3 2 0413 1 21 Ps a IPCS for Android User Manual Splicecom ym IMISET Receiving a call from a Contact If the incomin number of an external call is matched within the Contacts database the name of the caller will be displayed enabling you identify the call and answer the call in the appropriate manner Jane Brown 01538253838 Contacts 22 iPCS for Android User Manual v3 2 0413 1 n KE No ad iPCS for Android User Manual Splicecom 5 maxi Iiser Favourites You can have your own personal list of regularly used telephone numbers internal or external stored in your User account These are displayed and accessed within the Favourites button at the bottom left of the screen Please refer to your system administrator for further details on how to set these up Favourites enable you to quickly and easily make calls transfer calls and pick up calls Favourites set up for internal
35. nd you will be returned to the previous menu 10 Select the option required Voicemail for Departments Each Department can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your system administrator for further details Voicemail 38 iPCS for Android User Manual v3 2 0413 1 KE mas iPCS for Android User Manual Splicecom 5 maximiser Listen to a message for a Department Your History screen can give you access to voicemail messages received for a Department Your system administrator can configure this facility for you if not already available You can retrieve and handle the messages in the same way as your personal messages Please note that if you are able to access Department voicemail messages via your iPCS answered and missed calls for the Department will also be displayed in your call history Please refer to the Viewing your Calls History section from page 13 for further details Voicemail IPCS for Android User Manual v3 2 0413 1 39 cE iPCS for Android User Manual Splicecom ymax Iiser iPCS Configuration c The Setting button at the bottom of the screen will display the Mobility Server settinos and Phone Settings for your iPCS as follows iPCS Settings Turn on or off the iPCS service When disa
36. o the Voicemail Settings section from page 35 for further details Turn on Follow Me e 1 Tap the Settinos button at the bottom of the screen 2 Tap the Divert Mode option Quick Settings 28 IPCS for Android User Manual v3 2 0413 1 iPCS for Android User Manual 3 From the Divert Mode screen select one of the following Personal all calls to your extension and direct line number will be forwarded Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are All all calls to your extension direct line number and any Department calls will be forwarded Dual All all calls to your extension direct line number and any Department calls will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are You will be returned to the Settings screen 4 From the Settings screen tap Divert To 5 From the Divert To screen select either Mobile Home Sparel or Spare2 These must have been previously configured in your User account You will be returned to the Settings screen Use the Back facility on your Android device to return to the iPCS screens when finished Please note Ensure that you do not have any forwarding set to the mobile you are using to run iPCS Quick Setting iPCS for Android User Manual v3 2 0413 1 cE Spliceco
37. om page 13 for further details This facility will also dive you access to voicemail messages for the Department please refer to the Voicemail section from pase 32 for further information If this facility has been configured for you the History button and Notifications Panel of your android device will also indicate when a Department call has been missed together with the History number of new voicemail messages Make a call to a Department You may wish to talk to any available member of for example the Personnel department or Support team Rather than ringing one member of that department only to find they are not available and then having to ring another extension etc you could ring the relevant Department if set up Your call will be answered by any available member of this Department saving you time S e s Tap at the bottom of the screen he keypad will be displayed Enter the extension number of the Department you wish to dial Tap the Call button Ss and the number will be dialled BS Ww N Departments 18 IPCS for Android User Manual v3 2 0413 1 iPCS for Android User Manual Splicecom5 maximiser Alternatively you can use Contacts 2 Tap at the bottom of the screen Tap in the search field at the top of the Contacts screen Using the onscreen keyboard displayed enter the name of the As you start typing the list of the records matching the text you have Once the Depa
38. on If you are on a call via your iPCS and you receive a call via your GSM network your mobile will be considered busy and the GSM call will routed dependent on the setting of your mobile for example passed to the voicemail service provide by your mobile Your User Account You are a user of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your maximiser system can be viewed via the Contacts screen as explained in the Users Directory section from page 16 As a User on the system you will be given an extension number es 2021 and possibly a DDI number es 01632 563862 So that when a colleague rings your extension number or an external contact rings your DDI number these will be routed to your User account Your DDI number may also be the number that is presented as your CLI when you make a call please refer to your system administrator for further details Your User account will store all of your User settings such as Favourites forwarding DND and so on so that when you log on to the telephone on your desk or your iPCS or another handset on your telephone system these settings will always be available to you Introduction iPCS for Android User Manual v3 2 0413 1 eC iPC
39. on Use the Switch button bad to toggle between the two calls Finally tap the Transfer button La to connect the two calls regardless of which call you are currently connected to Tap the End button Pa to clear the call you are currently connected to and return to the other call Or wait for the other end to hang up If you wish to transfer a call to number stored in the system directories such as another colleague external contact etc please refer to the Transfer a call via Contacts section from page 12 for further details Parking a call The Park facility on a maximiser system allows calls to be put on hold in a system area rather than on your phone Either a colleague can pick up the call if they have access to the same park slot or you can pick up the call when you wish to return to the caller This is useful as another method to transfer a call or if you wish to deal with other calls while a call is on hold By default you will be given access to Park slots 1 2 3 and 4 via the four Park buttons displayed in the Favourites screen By default all your colleagues using iPCS Navigate PCS 60 or a PCS 58x 57x 56x will also have access to these same park slots This default configuration may be different on your system please refer to your system administrator for further details E A call will remain parked for 5 minutes default after this time the call will E be represented to your extension and you c
40. onsible for the maintenance of this database and will be able to assist you with your queries There are three directories that can be searched e Users provides a list of the User accounts on your telephone system allowing you to quickly and easily call a colleague Please refer to the Users Directory section from page 16 for further details e Departments provides a list of Departments configured on your maximiser system that will allow your call to be routed efficiently to a roup of Users Please refer to the Departments section from page 18 for further details e Contacts provides a list of external contacts entered on your telephone system allowing you to quickly and easily make calls to customers suppliers etc When you search the directories for a Contact the search will be made within the Name and Company fields of each entry Please refer to the Contacts Directory section from page 20 for further details Please note that iPCS will not search within the Contacts stored on your Android device Basic Call Handling 10 iPCS for Android User Manual v3 2 0413 1 lt __ iPCS for Android User Manual Splicecom 5 maxi Iiser Search the Directories The system directories can be accessed via at the bottom of the screen History Contact 1 Tap in the search field at the top of the screen sa 2 Using the onscreen keyboard displayed enter the name or number of the User or Department or Contact you wish to view sales 3 A
41. our Android device to return to the iPCS screens when finished Call Forwarding The Call Forwarding facility on the maximiser system enables you to forward calls to a colleague or to your mobile for example when you are out of the office not at your desk or on another call to ensure your callers can reach you wherever you are or to ensure your calls are dealt with by another member of staff The following describe how to set your Follow Me facility via Quick Settings on your iPCS For details on settin Forward on No Answer and Forward on Busy please refer to your system administrator Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague The iPCS enables you to set Follow Me to one of your personal numbers Home Mobile Spare1 and Spare2 which must have been previously configured in your User account Please refer to your system administrator for details on how to enter these numbers If you wish to set Follow Me to a colleague via their internal extension number please refer to your system administrator for further details or set this via voicemail please refer t
42. ows 1 While listening to a message tap the Keypad button Ed Press 2 pe e Ie 36 On the keypad displayed tap the asterisks and the Settings options will be played to you Your current daily Sreeting will be played Voicemail iPCS for Android User Manual v3 2 0413 1 iPCS for Android User Manual ue Splicecom gt maximiser Speak greeting after the tone followed by hash or silence will be played Record the greeting you require and press hash when you have finished 5 6 7 The new Greeting will be played back 8 The following options will be listed 1 2 3 Repeat the options Re record the greeting Delete the greeting this will restore the previous greeting or return to the default message Save the greeting and return to the previous menu or hang up Discard the greeting your new greeting will not be saved and you will be returned to the previous menu 9 Select the option required Please note e You can also record your daily greeting via the Extra Greetings option which is accessed by pressing then 6 and then 2 You can then follow the instructions from step 3 above e You can record your daily greeting via a short code eg 59 This will take you directly to your voicemail and to the Record a Greeting section in Settin s You can then follow the instructions from step 4 above Please refer to your system administrator for further details e f you have record
43. r calls history Search and speed dial numbers stored in the maximiser s central system database ES Display the keypad and make a call Access to Quick Settin s and the iPCS system set up Calls keypad displayed Ex Backspace correct the number entered Sai Make a call to the number entered Outgoing call End the current call Mute the call The current call is muted and the caller will not be able to hear you Speaker phone use hands free to make the call JAAR The speaker is currently enabled Incoming call IN Answer the call va Cancel the incoming call The call will be passed to your Forward on Busy number if set or voicemail if enabled or cancelled On a call Mute the call The current call is muted and the caller will not be able to hear you Speaker phone use hands free during the call The speaker is currently enabled Put the call on hold Display the keypad to enable you to enter additional digits when using an auto attendant for example End the current call Icons in Brief 4 iPCS for Android User Manual v3 2 0413 1 NO eC iPCS for Android User Manual Splicecom 5 maxi MISET Keypad while on a call m Return to the previous screen While a call is on hold keypad displayed m Return to the caller on hold Ex Backspace correct the number entered m Make a call to the number entered Multiple calls id Conference create a conference between yourself and the two ca
44. r details Please refer to the Your User Account section from page 1 for further details Search the Users directory 2 The Users directory can be accessed via at the bottom of the screen 1 Tap in the search field at the top of the screen BQ 2 Using the onscreen keyboard displayed enter the name or extension number of the User you wish to view Jane Brown 3 As you start typing the list of the records matching the text you have entered will be displayed Jane Jones You can use the Backspace button E on the Keyboard to make changes 8 8 to the text you have entered in the search field duy EM cu qwertyuiiop You can drag the screen to scroll up and down to view all the entries displayed PRP LEG ILI Jg If you wish to hide the keyboard once you have entered the text required t zxcvbnm tap E at the bottom right of the keyboard The keyboard will return 123 r _ Done when you tap in the search field again Once the User you require is displayed tap on this record to display the ARIANE details stored for this entry Use the Back facility on your Android device to return to the History screen when ready Users Directory 16 iPCS for Android User Manual v3 2 0413 1 I KC iPCS for Android User Manual Splicecom ym AXIMISET Make a call to a User 2 1 Tap at the bottom of the screen 2 Using the search facility described on the previous page find the User you wish to dial 3 Tap on the number you wish to
45. read voicemail message HD Signifies an old or read voicemail message History Details Call the number displayed Play the voicemail message Contacts E Backspace make changes to the text you have entered Em Hide the keyboard Icons in Brief 44 iPCS for Android User Manual v3 2 0413 1 iPCS for Android User Manual Index announced transfer 7 answer a Call 6 answered call call options 5 6 at lunch greeting 36 auto attendant entering numbers while on a call 6 busy lamp field favourites 23 call forwarding 28 call options 5 6 call pick up 24 calls history 13 departments 18 missed calls 14 redial a number 14 ring back a caller 15 voicemail 33 calls list 13 cli matching 6 20 via a favourite 23 conferencin cancel a conference call 10 create a conference call 10 contacts 10 contacts directory 20 departments directory 19 make a call to a contact 21 make a call to a department 18 make a call to a user 17 receiving a call from a contact 22 users directory 16 contacts directory 10 20 make a call to a contact 21 transfer a call to a contact 21 daily greeting 36 departments 18 calls history 18 Groups 18 make a call to a department 18 transfer a call to a department 19 voicemail 38 wrap up time 18 departments directory 10 directories 10 disable iPCS service 40 divert calls 28 do not disturb 27 end a call 7 favourite Sroups 24 favourites 23 busy lamp field 23 c
46. rtment you require is displayed tap on this record to Tap on the extension number and the call will be made Contact Details Department you wish to dial entered will be displayed display the details stored for this entry Transfer a call to a Department Hw A N Place the call on hold tap the Hold button Via the keypad displayed enter the extension number of the Department to be dialled Tap the Call button Wait for the call to be answered and announce the caller Tap the Transfer button You will no longer have control of the call Alternatively you can use Contacts P HD um BW N CO N Place the call on hold tap the Hold button Tap BE at the bottom of the screen Tap in the search field at the top of the Contacts screen Using the onscreen keyboard displayed enter the name of the Department you wish to dial As you start typing the list of the records matching the text you have entered will be displayed Once the Department you require is displayed tap on this record to display the details stored for this entry Tap on the extension number and the call will be made Wait for the call to be answered and announce the caller g To connect the two calls tap the Transfer button You will no longer have control of the calls Please note that if you wish to continue talking to the caller while using Contacts ignore step 1 The caller will be put on hold once you make the
47. s range of desktop phones SpliceCom s iPCS is a native IP Phone application for Smart Phones and Tablets allowing a mobile device to operate as a highly functional system phone extension This makes it an ideal maximiser Office Mobility solution for the replacement of existin DECT wireless systems or as an alternative for SIP WiFi phones Navigate is a Phone Partner application deliverino powerful personal call management features via Windows 7 amp Windows 8 PCs for users of SpliceCom s broad range of PCS IP Phones or existing 3rd party analogue telephones Providing point and click access to both commonly used and advanced maximiser telephony amp integrated Microsoft features Navigate provides a single intuitive interface to manage business communications for all employees across an organization irrespective of their role Navigate can also be used as an IP Softphone with the addition of an associated licence with PCS 60 offering similar functionality for Apple Mac OS X users and those running versions of Microsoft operating systems prior to Windows 7 Introduction 4 IPCS for Android User Manual v3 2 0413 1 PT KC aai IPCS for Android User Manual Splicecom ym IMISET Basic Call Handling Make a Call Tap ESS at the bottom of the screen 01583254018 The keypad will be displayed Enter the number you wish to dial internal or external number Tap the Call button SI and the number will be dialled B amp B Ww N
48. s you Start typing the list of the records matching the text you have entered will be displayed Sarah Brownsell Sarah Hill The information entered in the User s or Department s or Contact s ens Description field will be displayed below their name please refer to O 2 your system administrator for further details qwertyuiop You can drag the screen to scroll up and down to view all the entries TRIPLED displayed T z xcvbnm You can use the Backspace button E on the keyboard to make n3 8 ar changes to the text you have entered in the search field Done If you wish to hide the keyboard once you have entered the text required tap E at the bottom right of the keyboard The keyboard will return when you tap in the search field again Basic Call Handling IPCS for Android User Manual v3 2 0413 1 11 n 4 iPCS for Android User Manual Splicecom ymax MISET Once the record you require is displayed tap on this record to display SANRRESHAEARS the details stored for this entry Use the Back facility on vour Android device to return to the search screen when ready Make a call via Contacts 1 Tap at the bottom of the screen 2 Using the search facility described on the previous page find the number you wish to dial 3 Tap on the number you wish to dial and the call will be made Transfer a call via Contacts 1 Place the call on hold tap the Hold button Tap BE at the bottom of
49. t short code he she should use e fa call parked by a colleague is not accessible via your Park buttons your Park slots may have been configured differently or you may be operating within a different Company to your colleague Please refer to your system administrator for further details e lf you belong to a Company on the maximiser system this Company may be configured with a different Park Timeout to the default 5 minutes Please refer to your system administrator for further details e By default the four Park buttons displayed are configured to access Park slots 1 2 3 and 4 However if you wish to access alternative Park slots in order to create either Sroup or private park slots buttons to access other Park Slots eg Park slot 5 or Park slot 7 60 123 etc can be created for you Please refer to your system administrator for further details e f you do not use the Park facility and wish to remove the Park buttons please refer to your system administrator for further details Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your system administrator if this feature is not available Basic Call Handling IPCS for Android User Manual v3 2 0413 1 9 ai N ac iPCS for Android User Manual Splicecom ymax Iiser Creating a conf
50. tension as permanently busy This useful if for example you are in a meeting and do not wish to be disturbed You may wish to turn on Do Not Disturb but still receive a call from a colleague or an external number This is useful if you are expecting an urgent or important call but do not wish to be disturbed by other calls The relevant number can be set as a Do Not Disturb Exception please refer to your system administrator for further details Turn on Do Not Disturb o User Settings 1 Tap the Settings button at the bottom of the screen Do Not Disturb 2 Enable the Do Not Disturb button option Use the Back facility on your Android device to return to the iPCS screens when finished DND Sr The Settings button ENIM at the bottom of the screen will indicate that Do Not Disturb is turned on Quick Setting iPCS for Android User Manual v3 2 0413 1 27 i pt N aq IPCS for Android User Manual Splicecom 5 maxi MISET Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled or cancelled Calls will be logged in your Missed Calls list When a colleague uses the Users directory via Navigate PCS 60 or a PCS 56x 57x or 58x to find your entry they will be informed you have DND set Turn off Do Not Disturb o User Settings 1 Tap the Settings button at the bottom of the screen Do Not Disturb 2 Disable the Do Not Disturb button option Use the Back facility on y
51. the screen Using the search facility described on the previous page find the number you wish to dial Tap on the number you wish to dial and the call will be made Wait for the call to be answered and announce the caller HD WM BW MJ To connect the two calls tap the Transfer button You will no longer have control of the calls Please note that if you wish to continue talking to the caller while searching for the number ignore step 1 The caller will be put on hold once you make the call in step 3 For further information on transferring a call please refer to page 7 Basic Call Handling 12 iPCS for Android User Manual v3 2 0413 1 n ac et iPCS for Android User Manual Splicecom 5 maxi MISET Viewing your Calls History All calls received or made by your extension will be logged and can be viewed via at the bottom of the screen The History screen will also display voicemail messages you have received if relevant please refer to the Voicemail section from page 32 for further details Entries are listed in date and time order with the newest at the top The time and date of each call will be displayed together with the caller s or recipient s name if recognised by the system and the caller s number if received or the number you dialled v Mark Tistut 07711278699 You can drag the screen to scroll up and down to view all the entries displayed Identifying the type of call K Sionifies an answered inco
52. ther details e Once you have recorded a permanent greeting your daily greeting will be deleted at 1 am and your permanent greeting will be used until you record a new daily greeting Recording an Out of Office greeting When you have set an Out of Office message as described in the Out of Office Message section from page 30 and a caller is passed to your voicemail the relevant voicemail greeting is played These Greetings can be recorded as follows 1 While listening to a message tap the Keypad button Ed 2 Onthe keypad displayed tap the asterisks and the Settings options will be played to you 3 Presso 4 Press 4 torecord an In Meeting greeting 5 to record an At Lunch Greeting 6 to record an On Holiday greeting to record an Off Site greeting 5 Your current Out of Office greeting will be played or if this is the first time you are recording this particular Out of Office greeting your permanent Greeting will be played Speak greeting after the tone followed by hash or silence will be played Record the greeting you require and press hash when you have finished The new greeting will be played back ouo The following options will be listed 1 Repeat the options 2 Re record the greeting 3 Delete the greeting this will restore the previous greeting or return to the default message Save the Greeting and return to the previous menu or hans up Discard the greeting your new greeting will not be saved a
53. to help you to quickly and easily make and transfer calls Parking a Call All calls received by your extension can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into one of the system areas or Park Slot You can use this method to place a call on hold while you deal with another call or as a way of transferring the call as your colleagues will be able to pick up the call if they have access to the same park slot Favourites As well as access to the directories stored on the telephone system s database you can also set up your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension For further details on how to set these up please refer to your system administration Once configured your Favourites will then be displayed within the Favourites screen on your iPCS Voicemail The SpliceCom maximiser system provides standard voicemail functionality which can be enabled on your system and for you as a User allowing your callers to leave a message if you are unable to deal with a call IPCS allows you to manage these messages Quick Setting IPCS gives you the ability to set Do Not Disturb Follow Me and an Out of Office message on your User account via the Settings scr
54. to your Forward on No Answer number if set or to voicemail if enabled or cancelled iPCS Configuration 40 iPCS for Android User Manual v3 2 0413 1 KC mS iPCS for Android User Manual Splicecom 5 maximiser IPCS Settings When you wish to use iPCS again select the Enabled option Connecting will appear briefly at the top of the screen and then Connected if the iPCS is in communication with the maximiser system The SpliceCom logo will return to the Indicator Icons area of your android device You will be able to make and receive calls as normal Mobility Server Enabled IPCS will make three attempts to connect to the maximiser system If after three attempts a connection is not made it will try to connect every 5 minutes from then on If a connection is not made Logged Out and then Disconnected are displayed at the top of the screen These attempts will also be displayed in the Notifications Panel of your iPCS Connecting android device No messages iPCS Disconnected No messages If you close the iPCS app via your android device s task manager this will also disable the iPCS service The service will be enabled again when you open the application from the Home screen iPCS Configuration iPCS for Android User Manual v3 2 0413 1 4 4 Haag IPCS for Android User Manual Splicecom 5 maximiser Icons in Brief Main Bar Display your Favourites and Park slots Favour Display you
55. u can drag the screen to scroll up and down to view all the entries displayed 4 A new message will be indicated by a blue icon displaying a closed envelope Ld 5 Tap the message to view the message s History Detail screen Play Message 6 ap his message will be played to you 8 Tap the End button za when finished The message will now be displayed in your calls history with a blue icon displaying an open envelope icon as this is now an old message and will be deleted after 7 days unless manually saved A message is marked as old after listening to the first 10 seconds Voicemail IPCS for Android User Manual v3 2 0413 1 33 ini IPCS for Android User Manual Splicecom ymaximiser Ring back a caller After receiving a message from a caller you may wish to ring them back The number that was received with the original call will be shown within the History Detail screen and the Call button will enable you to speed dial this number 1 Tap History 2 Your messages will be listed in your calls history 3 Tap the message required to view the message s History Detail screen Call 4 ap Please note that if the caller s number has been withheld or not received by the system this facility will not be available The Number field within the History Detail screen will indicate if the caller s telephone number has been received Message Handling While a message is being played there are various options available to you to h
56. ypically record a daily greeting that would inform your callers of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your permanent greeting would be typically more generic which can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will Get back to you as soon as possible If you record a permanent greeting the daily Sreeting is deleted at 1 am and the permanent greeting is then used until a new daily greeting is recorded The remaining four greetings are used with the relevant Out of Office message as described in the Out of Office Message section from page 30 Please note that your Permanent greeting will be used until you record a new Out of Office Greeting The In Meeting greeting will be used when you have selected the In Meeting Out of Office message on your extension The At Lunch greeting will be used when you have selected the At Lunch Out of Office message on your extension The On Holiday greeting will be used when you have selected the On Holiday Out of Office message on your extension The Off Site greeting will be used when you have selected the Off Site Out of Office message on your extension Recording a Daily Greeting You can record a daily reetin as foll
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