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FORTUNE CARE - OPERATIONS
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1. 3 The employee s name and department is displayed Select the employee Page 23 of 80 Fortune Care v6 User Manual Staff Log in amp Log Out 2 0 13 LOGIN LOGOUT Supervisor C Guest Relation Exec Duty Manager Employee George Bill Thomas Department LAUNDRY Shift SECOND SHIFT Floor B01 F00 F01 Mobile Pager 4 Select the Shift of the employee Alternatively double click in the field or Press F1 to select the employee s shift from the Shift Help Screen Note The available shifts during the login time will be listed Note The option to select a shift will be enabled only if the employee is not assigned any shift in the monthly roster or if the employee is trying to login to a shift that is not assigned to him OPERATIONS Page 24 of 80 IDS BS Fortune Care v6 User Manual Shift Name GENERAL SHIFT 5 In the Mobile field enter the mobile number that has been assigned to the employee Note On this mobile number the employee will be receiving the tasks An employee can login with any of the available mobile numbers in the Organizational Structure 6 Inthe Pager field enter the Pager number of the employee Fortune Care v6 User Manual Staff Log in amp Log Out 2 0 13 LOGIN LOGOUT Supervisor C Guest Relation Exec C Duty Manager Empl
2. pm Tuen Dets Mame wo Aadress Lost Dette mew Date oy Mises State Anae Approx Value County Faund Details Zip Telephone Checked i Dato rms Place Arval Date Patre Dota Departure Dete Tre Dae Wham User des ere e esce 1 Click View Lost Articles to view all the lost articles You have the option to enter the date range if you want to view the lost articles list for a specific date range else click Load The following screen appears OPERATIONS ge 61 of 8 Fortune Care v6 User Manual T Fequea Dete Renge a jae arr sR EE incus anc RE pur DG Men come EEEE er EISE 2 Double click on the record to view the details Click cancel to close the Returned Details window Returned Details Found Details Petumed Details Finder Checked By Whom Found Date Time 29 MAR 2009 15 00 Authorized By Place 3 Click Return to view the list of articles that were found and returned OPERATIONS 62 of 80 Fortune Care v6 User Manual DateRange Fon puegmu sea
3. Escalation levels 7 41 E The Close Comp Req window pops up Close Comp Req 9 Reason Moming already done wrongly entered Approximate Cost if OPERATIONS Page 71 of 80 IDS Fortune Care v6 User Manual 2 Enterthe reason for closing the task in the Reason field 3 Inthe Approximate Cost if field enter value of charges incurred if any 4 Click Close Page 72 of 8 Fortune Care v6 User Manual TRANSFER A TASK A task assigned to an employee may be required to be assigned to another employee for any reason Example The assigned employee is asked to work on any emergency adhoc request In such cases the task can be transferred to another employee who is logged in to the shift of the same department 1 Right click on the task you want to transfer and select option Transfer m E Dea Moan Buter m ET cometa neko couter Fine Enron vss jw erosoa time weis femen Priority Escalation levels iti a a NENNEN om The Transferred To window pops up and will display the logged in users of the same department Fortune Care v6 User Man
4. I rh e aier D e 2 pel E 4 Double click on the record to view the details Click cancel to close the Returned Details window Click Print if you want to print the details Returned Details Found Details Details Finder Date 27 FEB 2013 Checked By Peter Whom Henry Found Date Time 27 201316 00 Authorized By Peter Place Lobby OPERATIONS Page 63 of 80 Fortune Care v6 User Manual To Add 1 To add a lost article s details on the main screen click Add select the outlet under the Module dropdown list and enter the lost and found details as shown below Detale Nene FRSHEFHARCEANDEA LostDeale Retence 25 40 200 Time 115 City Place nic BISUERTER 9 Approx Value Found zp Ea Finder DAY Telephone 7418529632 E 2 EHE Fed s Ariel Date Tie Detail DopstutoDato
5. PURCHASI momesBiGewge 0 Add or adond H o Jack asdlfk adik The weekly off will apply on all the similar days of the month off indicates Weekly DesigrationEmployse Defaut 3 c2 ns 04 0s we es 10 3 4 16 16 72 18 18 z8 21 22 23 24 25 26 27 28 2930 Fior Wel TH FR SA SUC Thomas Bil George B01 F00 F0 Foc AME a Henry Peter JUTILITY WORKER Example For an employee if you right clicked on a Monday and selected the option Weekly Off then all the Mondays of the month will automatically change to Weekly Off for that employee on the selected month OPERATIONS ge 10 of DEFINING FLOORS Fortune Care v6 User Manual To define the floors you have to define the shifts first If the shift is not defined and you are trying to define floors then you will get the following message on screen FOMHT10 Apply Shift before alloting Floor s For each shift you can assign the floors on which the employee will be working Floors can be defined for the entire month or for a single day To Define The Floors For An Entire Month 1 Clickon the employee record or in the D
6. Fortune Care v6 User Manual 1 Monthly Roster This option is to define staff availability based on shifts and floors Based on the staff availability the task allocation would be done to the staff joining the shift Note The Shifts and Locations parameters are mapped from the Maintenance module in PMS Double click Monthly Roster under Setup to view the following screen o H m Month ront 2 Onea 3 FRSTSHFT Desgsasenmpiages OPERATIONS Fortune Care v6 User Manual DEFINING STAFF ROSTER 1 Click Add 2 Enter the month and year in the Month and Year field Note The month and year should be greater than or equal to the current month and year 3 Select the Department from the Department dropdown list Note To be able to view the departments first the departments designations and employees should be defined under the Organizational Structure option 4 Afterselecting the department press Enter on your keyboard The shifts leaves and holidays are defined under the shift in the following color legends TO 1 You will be able to view all the designati
7. Won 2 Enter Guest details and save the information If you want to modify any record click Modify and select the record you want to modify from the Help Screen OPERATIONS Page 64 of Fortune Care v6 User Manual Module Banquets Poomi Aei Date Aride T87 25NDV 2007 OISWEATER DIVEST Select Cancel Modify the details as required and save the record OPERATIONS Page 65 of 80 Fortune Care v6 User Manual 4 Group SMS This program is used to send SMS to groups individuals about events The SMS can be sent to a group of individuals belonging to different departments Example Visiting of any VIP guests to a hotel can be intimated to the concerned departments employees through this Group SMS option Click Group SMS under Operations to view the following Group 545 12 03 EMPLOVEE DETALE in ir Devotion Hobie atest Un EIER PURCHASE ASSISTANT eng PURCHASE ASSISTANT CHEF DE TETTE PURCHASE ASSISTANT ID Fee DOM PURCHASE ASSISTANT SMS Message Text For Detailed Explanation on Group SMS refer Group SMS under the Menu Option Manual Entry Program Fortune Care v6 User Manual 5 Agent
8. ME THFR SA SU vc TU WE TH 20 METH PURCHASE ASSISTAI 801 F00F0 0 FIC H H O Rd EXECUTIVES Pete sckesiicodig After assigning the monthly shift to an employee if you want to modify the shift for asingle or few days in the month drag the desired shift and drop it on the required dates To Define A Shift By Each Day For The Whole Month 1 To define a shift for a particular day click and drag the shift General Shift Morning Shift Evening Shift Night Shift and drop it on the required date for the required employee Follow the same procedure to apply a leave or a holiday for the employee f 80 age Fortune Care v6 User Manual Designaion Employee Deteut or Foor su oe 5 os n7 WETH FR SA S Fee es 2a es o8 7 vc TU TH FRSA Su E PURCHASE ASSISTAN ThomssBillGeome 80 0907 231 Fi FC DEFINING WEEKLY OFFS To define a weekly off for an employee 1 Right click on the day of the week that you want to fix as a weekly off for the employee and click Weekly Off Designaticn Emplayee Defaut ct gt ss a4 os ETHER
9. M Peter 4 3 PURCHASE ASSISTANT V Ris FURCHASE ASSISTANT LI 4 Select the checkbox time to select all the employees at a 5 If you do not want to send any message to some employee s of the selected list then deselect the required checkboxes against the employees and click Remove to remove the names from the Selected Details list 6 If you want to enter extra mobile numbers other than those available in the CARE system then enter the mobile number and click on the Add button available next to the Mobile field Mobile Add 7 Type message in the SMS Message Text field and click Send Click Exit to close the Group SMS option OPERATIONS Fortune Care v6 User Manual SMS Message Text I tands meetng postponed a evening Characters 38 150 Ese pos The message will be sent to the selected employees The SMS Status will show the status of the messages CEA at Bau um n 28 atii m H amp After the SMS is delivered the status under the Status column will change to SMS Sent ps Fortune Care v6 User Manual LOST AND FOUND You have the option to view the list of all records modify records if required and print the list
10. Heny Note When you select the Room Room will appear in the Room field and the respective Guest details will appear on the right side of the window Fortune Care v6 User Manual Mal Entry Program 20 m 5 nam apria f Roon Or ea ReaTime Guest fi rid PRO Departure 30 481 2013 Status In the field below the Room field type the Task to select the Task Matching Data will retrieve based on the search criteria entered House Keeping ROOM NEEDS TO BE CLEANED zx Fortune Care v6 User Manual 4 Enter any Special instruction in the respective field You Can enter a maximum of 25 alphanumeric characters in this field Click Confirm lt Room UnoccupiedRoom Other Area Rooms 161 Poom NEEDS TO BE CLEANED Before 11 a m Confirm E Note You can enter more than one task complaint for the selected Room Unoccupied Room Other Areas Once entered the task will move to Request Incident List The task priority and estimated time for each task complaint will display 5 Click Thank You to confirm the Task Complaint Note The Task Assigned Estimated Escalation time starts once you click Thank You
11. Mont and eara naponom 7777 FE entere lt sur BS cir stir T sHiFT eeror Dsteur mor pre ps es er es es ee es es ves es so sr Poor E E role C TL SE TH Thornes Gear Lock asek ca Thome Gege 30 10 2077 Dey Selected ew ve repre ren OPERATIONS Page 8 of 80 Db Fortune Care v6 User Manual To Modify A Shift For The Entire Month Or A Particular Day 1 Right click on the employee record and click Clear DesiralonEmphyes Detur os mare ce v no ea ro vi v rs ass 18 r7 s o2 o3 ee os s 77 o6 p o 2 Floor Tul e SU clr eiT Fasa 546 we 4 TH PURCHASE ASSISTA Dens BIG Pater UTUTY WORKER The previous shift will be deleted Note You cannot delete shifts for the past dates You can add any other shift by dragging and dropping on the employee name Dae m nz os us v oe oe ro s r2 v re re eo o oo 58 SU wC TU
12. You can select additional floors or deselect the selected floors and click Select Note If you click Deselect all the floors will be deselected After assigning the floor for the entire monthly for an employee if you want to modify the floor for a single or few days in the month right click on the desired date and click Add or Change Floors The Select Floor window opens Make the changes as required and click Select to save the floor information Note In the modify mode alterations can be made only to the future days of the current month OPERATIONS pss Fortune Care v6 User Manual To Define A Floor By Each Day For The Whole Month 1 Right click on the day for which you want to change the floor for the respective employee 2 Click the option Add or Change Floors Mor ord Yeats Deponent mm T Onleswe TT esser secon sve voe suet re eeror Tar pis sos is e oe ro rre s ra repe rera s aee pes zs osse zer ses sr Fer iust ac le rr vella eene suc olet E e01 pm rm en EECUTNES Fur Traen Heny Doy THU NN NN The Available Floors will appear OPERATIONS Page 1
13. A message pops up at the bottom of the screen confirming that the complaint is raised Complaint ROOM NEEDS BE CLEANED raised Fortune Care v6 User Manual ue The task complaint details appear under the SMS Status window with Delivered Queued status OPERATIONS Page 37 of 80 Fortune Care v6 User Manual m am d nenene Fale Guest EE Fu p Workin Progress 9 i Ss 11 DUO 1 nir igh i MEN IE D C When the task is assigned to the attendee the attendee will get the following SMS 1 Complaint 1 Room ORO707 Task Task details Spe Ins Special Instructions Est Time 10 mins Priority High Esc Level 0 Note e complaint number room number estimated time priority and escalation level mentioned in the example above is for illustration purpose e Depending on the level of escalation the escalation number changes in the SMS as 1 2 3 4 When the SMS task is assigned for the first time the escalation level will be 0
14. You can view the PMS Lost and Found details from this option You can maintain a record of all articles that were lost and found at the Property and returned back to the guests You can record details like value of article location where the article was lost and the date and time when the article was lost If the article was found name of the person who found the article date and time and location where the article was found You can also record the returned details like to whom and when the article was returned and the authorized person s name vam mS Jem seem Font Ren E rome 1 E ens bo SMS Statue neti sumen WorlcinProgress ring Feeding outre Tew ete ose Tie asec 42 o A Levels 7 m D a Led TDs Scores TANG Ts OPERATIONS ge 60 of Fortune Care v6 User Manual Click located on the right side of Manual Entry Program The following screen appears Lost and Found 6 1 0
15. e Closea Task Complaint e Transfer tasks of one employee to another logged in employee e Extend estimated time by right clicking on the particular Task e Task OPERATIONS 68 DSBs Ee Fortune Care v6 User Manual Click Supervisor Lookup under Operations to view the following Demen __ _ mem pum IMS Statu quest mmc Eme Tuned Ense Rennes m iting Feed E ein rens ciesa Tune asses rogbo Prionty Escalation levels Li we NENNEN Note A Supervisor can view the tasks of the departments by selecting the Department from the dropdown list J to clear any pending SMS The following screen Fortune Care v6 User Manual FcmToo1 Buffer Cleared Ec You can Close Transfer any task or Extend the Estimated Time of any task forthe department you select Each of the operations is explained below OPERATIONS Page 70 of 8 Fortune Care v6 User Manual CLOSE A TASK 1 Right click on the task you want to close and select option Close p compar request air Ue eigen Gossatine sessi egmas
16. of Manual Entry Program The following screen appears OPERATIONS f 80 Fortune Care v6 User Manual C Canem or Step Tanie 3 w Need n Tum m 1 Ifyou want to accept feedback from the guest any completed task complaint select Feedback radio button 2 Double dick on the task from the grid will get populated in the respective fields Note When you select the task the selected task record will appear in white color and the Complaint Room and allotted task details along with the guest details appear in the respective fields 3 Select an option to specify the feedback rating given by the guest such as Satisfied Not Satisfied Not Served and Guest Unavailable Below screenshot is a sample for Satisfied option rating OPERATIONS 47 of 80 Fortune Care v6 User Manual FeedBack 1 Reom MIS MATHEWS EEA ETE Amal 28 APR 2013 1115 Buesihengyrwihsenice 304A 2013 1200 LI 4 Enterthe feedback given by the guest and click Save f 80 CANCEL OR STOP TASKS Fortune Care v6 User Manual 1 If you want to Cancel or Stop any
17. respective owners DISCLAIMER IDS Next Business Solutions Pvt Ltd having its registered office at 490 R T Nagar Main Road R T Nagar Bangalore 560 032 Karnataka India reserves the right to make changes to this software product manual described herein without notice IDS Next Business Solutions Pvt Ltd has made all reasonable efforts to ensure that the information in this manual is accurate and complete However IDS Next Business Solutions Pvt Ltd shall not be liable for any technical or editorial errors or omissions made herein or for incidental special or consequential damage of whatsoever nature resulting from the furnishing of this manual or operation and performance of the product in connection with this manual REVISION HISTORY 9 August 2013 Sadanand Noel OPERATIONS Fortune Care v6 User Manual OPERATION Operations Operations is a module under Fortune Care 6i It has sub menu items which are explained in detail in this document Operations under Fortune Care 6i is used to define the Staff Monthly Roster Staff Login and Logout Manual Entry of Tasks Manage Group SMS Agent Console and Supervisor Lookup Fortune CARE V6 0 25 SOFTWARES Fortune Care v6 E n Monthly Raster Reports amp Lookups Staff Log in amp Log Out Setup Manusl Entry Program Group SMS Agent Console Supervisor Look Up IDSS Supervisor 09 46 2013 15 16 DOCS
18. task select Cancel or Stop Tasks radio button The following screen appears FeedBack Cue Complaint Boon p Uu a HOUSE KEEPING Howa Kopine 1 E 211 E 2 Select the task from the grid that you want to cancel Note When you select the task to be cancelled the selected task record will appear in white color and the task details along with the guest details appear in the respective fields 3 Select Cancel Stop radio button if you want to cancel stop the tasks that are not yet started By default the Cancel radio button will be selected 4 Enterthe reason in Notes field 5 Click Save The task will disappear from the grid f 80 Fortune Care v6 User Manual C FeedBack 8 Cancelar Stop Taske Feed Back Cancel Cows Comes i Pant Tek ELECTEIGRL GADGETS I EEN Departure S0 APR 2013 1200 status I Ls Aral 27 2 1 1548 LH Matteo fen E owe a ss m ewe ee Note When you select
19. the Guest Name column indicates that the complaint is raised for Unoccupied room Magenta color in the Room column indicates that the complaint is raised for Other Area Page 30 of 8 Fortune Care v6 User Manual MENU OPTIONS ICONS DESCRIPTION This is a menu option of 15 digit calculator for calculating purpose This is the general calendar to view the dates of current day past days amp future days nan Gives the standard time of the selected city You can select the city from the dropdown list NewDelhi Kuwait Kabul Pakistan NewDelhi Dhaka Bangkok Singapore Tokyo gt Page 31 of 8 Fortune Care v6 User Manual ZOOM OPTION You can use the Zoom control on the RIGHT side of the windows to zoom and view the respective sections SMS Status S05 Satus Assigned To Poon When you click zoom the window will appear as follows Work in Progvess complaint Department Request Incidents tine sss status Cose Fortune Care v6 User Manual Click Close to exit the zoom view RAISING A TASK COMPLAINT Double click Manual Entry Program under Operations to view the followin
20. which indicates that the task is not escalated OPERATIONS ge3 Fortune Care v6 User Manual Delivered Status senem 58880 EIER TIT SMS Statue nosis 41 Workin Promess 7 TTS TEN i LH I lo EeedBack Carcel e ar Arii Feedback compte Request cien Tree AsunedTo Rooms 1 o 41 3B Prony Level High 105 Suwanee NT 7555 The SMS status window shows the Complaint department the request the time the request was made the estimated time to complete the task SMS status the Assigned employee Room Guest Name Elapsed time Request Date and Time To acknowledge and start working on the task the attendee has to reply with the following SMS COMPLAINT SPACE AND S S means start Example if the compliant number is 1 then the SMS should be 1 S IDS BS Fortune Care v6 User Manual After the attendee acknowledges the SMS and starts working on the task the attendee will get the following SMS TASK 1 WORK STARTED The following are the SMS scenarios If the attendee by mistake replies with the work start message agai
21. 5 of 80 Fortune Care v6 User Manual 3 Select the floor s you want to assign to the employee and click Select Select Floors The following screen appears OPERATIONS Page 16 of 80 Fortune Care v6 User Manual d seconosurr vors ones weeny oFF Been ofa ooo no a ae se 0 Foor saul E ir etre solid SESS Thorpe BilGeorge B ronen m njo o e RU n EC 0 Pater Beas EEO EE Tae ue PW IE If you want to view the floors assigned to the employee on a particular date right click on the date and click Add or Change Floors The floor details will appear 4 ClickSave once the shifts and floors are defined for all the employees Note You can view the status ofthe shift and floor on the bottom ofthe screen Name Henry Date 03 10 2013 Day THU Selected Floors 01 00 01 You can add rosters for next months by clicking Add and following the same procedure as above If you want to make any changes to the roster click Modify You can select the roster to modify from the available rosters OPERATIONS ge 17 of 8 Fortune Care v6 User Manual Schedule
22. 6 User Manual Cere m nm sus stas cng Poot Trine Eme reed Assignee d Ene TE te oore wc n CN B pru cere s r SEEN une T Feed Back mesi ases regone Priority Escalation levels SE e Note If task was started manually and not assigned to an employee you can assign the task to the logged in employee Right click on the record and click Assign to assign the task OPERATIONS ge 55 of 80 Fortune Care v6 User Manual GROUP SMS This program is used to send SMS to groups individuals about events The SMS can be sent to a group of individuals belonging to different departments Example Visiting of any VIP guests to a hotel can be intimated to concerned departments employees through this Group SMS wem m pom p uem che Aen tttm emer pem s ro Rege oue tum j SMS Status Tamen pmo renes meon me mant 7 LI Wo
23. Console the statuses of the Current Task can be viewed from the Agent Console option Operations like Group SMS Lost amp Found Feedback Cancel Work Start Manual Work Start option Break can be performed from this menu option Click Agent Console under Operations to view the following en Pa p p Rewer E aeu temps Request meten nme Emme assume Rooms HINT e 41 pom aquest io Eme assis HOUSE SING nag mz Hower i030 Sti Us O menl o Bering Feedback rompe eparment Request tier se ese aa ern dos Cei DS Sues PUT T ausa Refer Chapter 3 for detailed explanation on all the options shown in the above screen Click Sign Off to exit the screen Fortune Care v6 User Manual 6 Supervisor Lookup the statuses of the Current Task can be viewed from the Supervisor Lookup menu option In this option a Supervisor can e View status of a Task Complaint A Supervisor can view the status of a Task Complaint of any department by selecting the required department Normal login users can view the status for all the departments
24. Help LAUNDRY LAUNDRY 1 Click Modify and select the required Department amp Month from the available list 2 Make the necessary changes by right clicking on the fields and selecting the floor weekly Off etc click Save to save the changes 3 Click Restore if you don t want to save any changes you made to the roster IDS BS Fortune Care v6 User Manual 2 Staff Log In and Log Out This option is to maintain staff login and logout time during their shifts with the mobile number for the allocation of task till their logoff time The same mobile number will be reassigned to other personnel of the department in the next shift STAFF LOGIN Here you can login with three user types Supervisor Guest Relation Executive Duty Manager In the Supervisor login you can retrieve an Employee s Shift in Monthly Roster Anyone can login with Guest Relation Executive Duty Manager If the Login user tries to Login in a shift which is NOT his assigned Shift the system will allow him to Login only after indicating the Shift time variation by an alert message Information You are not in this shift Do you want Log in OPERATIONS Fortune Care v6 User Manual If the Login user tries to Login on a holiday leave the system will allow him to Login after indicating by an alert message that the selected date is a holiday leave according to the monthly roster I
25. Work Start Once the work is started manually the task will appear in the Work In Progress section with the Assigned To column blank as shown in the following screenshot m gus Status via eiie ins Tine sas Rowe Res gt Es Wess iow be an Feed Back mer ess Seite E m m iwi O 22 OPERATIONS ge 77 of 80 5 Fortune Care v6 User Manual 1 Right click and select the option Assign Deparment FOUSEVEEPNG m a Matin Bute Sas How tate Rooms SMS Status Comptam iion rne Ete aree constant Request nen En kre sees men Feed Back motor Eme Jessea tine wenns 411 Priority Escalation levels lt esi NENNEN zs f 80 Fortune Care v6 User Manual 2 Code Name Desig TotalJob OnJob Time FLR Select Cancel Select the atten
26. cidents from the selected room 2 Click Pending to view only the pending requests or incidents from the selected room 3 Click Close to exit from the Request Incidents view Fortune Care v6 User Manual WORK START You can manually start the task complaint using the Work Start option located on the right side of Manual Entry Program The following screen appears Work Start V2 0 8 Complaint Task Description Special Instruction Work Start Exit 1 Enter the Complaint number in the Complaint field The task description and the special instruction details appear OPERATIONS Fortune Care v6 User Manual m Tanie enm 777777298 m Teens 3 bs esa 2 m TeskDetciton E 2 ue Rooms gt z n RE ia Felton Level um oE O TS FILA NT Work Start V2 0 8 Complaint Task Description Special Instruction in GYM Equipments maintenance 2 Click Work Start The task can be assigned or transferred to the respective logged users in Supervisor lookup Fortune Care v
27. dee to whom the task has to be assigned The attendee s name who has logged in and to whom the task is assigned appears in the Assigned To column and the attendee will get the work assigned SMS H ma p SMS Stan emma een Tea see m Fa E caro meine Awaiting Feed Back DSBs Fortune Care v6 User Manual UNASSIGNED STATUS Under the Assigned To column a task will show as unassigned if no employee has logged in for the shift under the respective department The same Task can be transferred to the respective Department s logged users through Supervisor log in Supervisor ook Up 120 4 Page 80 of 80
28. efault Floor column 2 Right click and click on the option Add or Change Floors UTILITY WORKER Jack asdlfk adfikj OPERATIONS 11 080 pss Fortune Care v6 User Manual The Available Floors will appear Select Floors 3 Select the floor s you want to assign to the employee and click Select Select Floors OPERATIONS Page 12 of 80 Fortune Care v6 User Manual The floors will be assigned to the employee for the entire month as shown below Designation Employee Default Thomas BillGeorge 01 00 01 UTILITY WORKER Jack asdlfk adfikj Floor To Modify A Floor For The Entire Month Or A Particular Day 1 Right click on the employee record and click Add or Change Floors Montand Veni Heer oleae TY wrav orr seconn srr cenera HET Decision Emon a pci Fro och sl aS Te Tz Toe aa az e aan oa aT WIR cuc c ec TUAE THER ieee suo Tul 2 54157 vc up TH Eo 5 oe se me 13 of 80 Fortune Care v6 User Manual The Select Floors window appears Select Floors
29. emPowering the hospITality business FORTUNE CARE v6 OPERATIONS OPERATIONS 1 TABLE OF CONTENTS MONTHLY ROSTER DEFINING STAFF ROSTER DEFINING SHIFTS DEFINING WEEKLY OFFS DEFINING FLOORS STAFF LOG IN AND LOG OUT STAFF LOGIN STAFF LOGOUT MANUAL ENTRY PROGRAM COLOR LEGENDS MENU OPTIONS RAISING A TASK COMPLAIN FEEDBACK CANCEL CANCEL OR STOP TASKS 9 WORKSTART 3 GROUP SMS LOSTAND FOUND SUPERVISOR LOOKUI CLOSE A TASK TRANSFER A TASK EXTEND EST TIME OF A TASK ASSIGNINGA TASK UNASSIGNED STATUS Fortune Care v6 User Manual COPYRIGHT 2012 rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of IDS Next Business Solutions Pvt Ltd IDS believesthat the information contained in the documentation is correct and reserves the right to revise the same make changes in it and the software without having to notify any person about the changes Copyright 2010 IDS Next Business Solutions Pvt Ltd Rights Reserved Registration No SW 2495 2005 Trademarks company brand and product names are referenced for identification purposes only and may be trademarks or registered trademarks that are the sole property of their
30. ent Request videns Chesed Time Assigned Te L 4 I I I S af rm a Once the task is completed and closed the attendee has to reply with the following SMS COMPLIANT SPACE AND C C means closed Example if the compliant number is 1 then the SMS should be 1 Once the task is completed and closed the attendee will get the following SMS TASK 1 WORK CLOSED Fortune Care v6 User Manual Following are the SMS Scenarios If the attendee by mistake replies with the work close message again the attendee will get the following SMS TASK 1 IS ALREADY CLOSED If the SUPERVISOR closes the task while the attendee is still working on the task the attendee will get the following SMS COMPLAINT 1 CLOSED CLOSED BY JOHN REASON ISSUE RESOLVED OPERATIONS Page 43 of 80 Fortune Care v6 User Manual Once the Task is completed and closed it will move from Work in Progress to Awaiting Feedback If the Task requires Feedback or disappears from the Main screen mm 05 DS IUS Tae L3 Fortune Care v6 User Manual Special Instructions If there are any special instructions saved with the task assigned you can view it by moving the cursor on the SMS Status as shown bel
31. g screen TEM Fat Regt Guest SMS Status Eme Eee Redi p ossi goon E Work in Progress 4 tone my 3 z n zjm 411 sus tens Ims Tine ems Hz o sion Levels ea Sr aS a TDS Saares T L3 1 Select the option Room Unoccupied Room Other Area Note The Locations parameter is retrieved from the Maintenance module in PMS Press Enter on your keyboard 2 Based on your selection in step 1 press F1 to select the Room Unoccupied Room Other Area OPERATIONS ge 33 of 8 DSBs Fortune Care v6 User Manual Br UroceupiedReam OterAes C Room UroccypeePaon VaceniRaome Location Search V2 0 11 Room Number Guest Name 161 MATHEWS 187 Member 2 220 Member 4 211 second 225 third 143 Member 2 143 Member 3 136 Guest2 135 Guest 3 251 Zen ABCD EFGH ABCK abed _ abcd Ghiklmn abcd
32. n the attendee will get the following SMS TASK 1 IS ALREADY STARTED If the attendee by mistake replies with the work start message for an unassigned task the attendee will get the following SMS TASK 1 15 NOT ASSIGNED TO YOU WORK NOT STARTED If the attendee by mistake before replying with work started message sends the work closed message the attendee will get the following SMS TASK 1 IS NOT YET STARTED ores Fortune Care v6 User Manual The Task will move from SMS Status to Work in Progress once it is acknowledged and started from the Attendee 0 Room Uroccupiedhoon her Aree Foot SMS Stam Emona Workin dim Peirot mee Time che mme AssmeiTs Rooms 5 a Velim Leve a m teat tala wr OPERATIONS ge 41 of 80 IDS BS Fortune Care v6 User Manual According to the Escalation levels each task has been shown with the respective colors m 4 Room UncccupiedFoom Oher Ares os Reps Guest oome Comptam Departm
33. nformation 2 Today Holiday Do you want Log in Information 3 Today Leave Do you want Log in You can click Yes and continue to login the User Note Users created through Organizational Structure can login with Guest Relation Executive and Duty Manager The staff login and logout is done on a daily basis Hence the Monthly Roster for the current month shift and floor should be defined first for the employee to be able to login Else you get an error message Schedule Not Entered OPERATIONS 20 of 80 Fortune Care v6 User Manual Double click Staff Log in amp Log Out under Operations to view the following screen C LOGOUT Supervisor C Guest Relation Exec C Duty Manager Employee Department Shift Floor Mobile Pager 1 Select the user type for login Supervisor Guest Relation Exec Duty Manager OPERATIONS Page 21 of 80 Fortune Care v6 User Manual Staff Log in amp Log Out V2 0 13 LOGIN LOGOUT upervison Guest Relation Exec C Duty Manager Employee Department Shift Floor Mobile 2 Enter the employee number in the Employee field Alternatively you can double click in the field or Press F1 to select the employee name from the Employee Name Help Screen OPERATIONS Page 22 of 80 Employee Name Fortune Care v6 User Manual E Henry Peter adilkj asdlfk Jack
34. ons and employees under each designation on the grid along with the dates and days of the month as shown in the screenshot below All rows with designations are highlighted in Yellow The column next to Designation Employee is the Floor column where you can specify the floor where the employee will be working Designation Emplayee Default Floor PURCHASE ASSISTA Thomas Bill George Henry EXECUTIVES Peter UTILITY WORKER Jack asdlfk edil arenas Fortune Care v6 User Manual Mont ana vengan De rae L Dnlseve 1 PRSTSHIT EscarsicEeioyas Det xem posse os s apre mo pas psp mp rupe ree eee oc ropes mien sa so prc ope THR ss ac rune esa SC M ruse Tronas George TEN mE EE DEFINING SHIFTS You can define the shift for an entire month and if required change the shift for a single day To Define A Shift For A Month Click and drag the shift from the shifts options General Shift Morning Shift Evening Shift Night Shift over the employee s name The selected shift will be applied for the entire month gt Fortune Care v6 User Manual
35. ow SMS Status Unoccupied and Other location In the Room column the room number displayed indicates that the task incident has been raised that that room If the task incident raised is from any other location the location name will display in the Room column as shown below Note In the Guest Name column if any records don t show any guest name it indicates that such rooms are unoccupied rooms or the task incident has been raised from any other location FEEDBACK CANCEL This option is used to record the guest feedback after the completion of a task Additionally the agent can cancel or stop an assigned task by the instruction or request ofa guest and supervisor at any time Fortune Care v6 User Manual o m Poon Urccopedtoun One aca Emme uem enw Guest z Pone al inm ee SMS ems pret peius iens uua z Xoinhugerr Do eife ees te Tec Eee EH O reset 281 Feed Jic eene ases z 1 oy hon Levee o a 2 a us Click J located on the right side
36. oyee Department Shift Floor Mobile Pager George Bill Thomas LAUNDRY 4 GENERAL SHIFT 7 Click Submit The employee will be logged in to the selected shift Page 26 of 80 Fortune Care v6 User Manual STAFF LOGOUT Once all the assigned tasks have been closed or transferred to the next employee logging in to the shift and feedback entered for the required attended tasks the logged in employees can logout from the shift using the Staff Log in amp Log Out option Staff Log in amp Log Out 2 0 13 C LOGIN Supervisor C GuestRelation Exec C Duty Manager Employee Logged Date Time Department Shift Floor Mobile Mobile Return 1 Click Logout 2 Select the User Type Supervisor General Relation Exec Duty Manager that has to belogged out OPERATIONS Page 27 of 80 DSBs Fortune Care v6 User Manual 3 Enter employee number of the logged in employee that has to be logged out Alternatively press F1 on your keyboard to view the list of logged in employee The following screen appears Employee Name The selected employee details will appear on screen 4 Select the checkboxes Mobile and Pager indicating that these items are returned back 5 Click Submit IDS BS Fortune Care v6 User Manual 3 Manual Entry Program Thi
37. rkin Prozress ase kerma Awaiting Feedback Combine Deparment Bequest Incident E Tane elore Tane AssionedTo Room goon T 2 Uns E i TBE FILS 56 of 80 Fortune Care v6 User Manual Click located the right side of Manual Entry Program The following screen appears EMPLOYEE DETAILS SMS Message Text 1 Select the All department from the drop down list All selected department s employee details will display 2 Select the checkbox against each employee s name for whom you wish to send the message 3 Click Add to add the employees to the Selected Details list Group SHS 2 0 13 Fortune Care v6 User Manual Nane EMELOYEEDETALE elated Details Designation UTT WORKER ET UTLIT WORKER Vf eris PURCHASE ASSISTANT FURCHASE ASSISTANT M Her PURCHASE ASSISTANT my PURCHASE ASSISTANT CREF DE DUSSIN CHEF DE CUSSIN t Viele FURCHASE ASSISTANT tlie Veep FURCHASE ASSISTANT
38. s option is to record Guest requests complaints incidents This is an automated program where once the tasks are recorded the system will automatically send SMS to the concerned department s logged in User This will help the supervisors and managers to keep a track of the tasks pm mem Specify number mes Specify task EN SMS Stam Ims mesa Rumi 3 z o meon pente Regier esc onmes 2 o m m Feedhack Get Fees wee Fee Eme esa te Jz o E o Colour legend to settask priority 0 6 Y II Ted Leve T aT Ce Note The Priority shows the importance of the task and the Escalation level shows how far the issue was escalated with all statuses like SMS status SMS delivered but no response from the Users Work in Progress etc Fortune Care v6 User Manual COLOR LEGENDS PRIORITY LEVELS LOW NORMAL HIGH ESCALATION LEVELS LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 TASK COMPLAINT RAISED FROM Pink color in
39. the task to stop the selected task record will appear in white color and the task details along with the guest details appear in the respective fields 50 of 80 Fortune Care v6 User Manual VIEWING PENDING REQUESTS INCIDENTS You can view the status of the task complaint by clicking on the Request Incidents button available below the Special Instructions field Room UnoccupiedRoom Other Area Room Confirm Requests Incidents If you select the option only then this option will be activated You can view if there were any previous requests or incidents for the selected room This option is not available for UNOCCUPIED ROOM or OTHER AREA Details like request incident time of request incident raised estimated time elapsed time and the Runner Technician name can be viewed OPERATIONS Page 51 of 8 DSBs Fortune Care v6 User Manual I ama Cir ae gt cher area eneses ezme seem Feri neta a aS BARDI 0 Em a Tem Ur fis Eger Rumer Tac Baw sMs zoon deni ure p x sea mm mnor 2 Eschaton Levels 1 ClickShow Allto view all the requests or in
40. ual Transferred 2 0 24 2 Transferred To V2 0 24 Jeffrey 3 Enterthe reason in the Reason field 4 Click More for additional information 5 Click Confirm DSBs Fortune Care v6 User Manual EXTEND EST TIME OF A TASK You can extend the estimated time ofa Task 1 Right click on the task you want to extend and select option Extend Est Time Don nen ee eser gt masses ms per Cer 27 OPERATIONS Page 75 of 80 Fortune Care v6 User Manual The following screen appears Extn Estimation Time9 Days Hours 0 Estimat Time 0 Reason 2 Select the estimated extension time in days hours and minutes The elapsed time will extend automatically Extn Estimation Time9 Deys 0 2 Minutes 0 120 Reason According to Guest request 3 Enterthe reason in the Reason field 4 Click Confirm DSBs Fortune Care v6 User Manual ASSIGNING A TASK If no agent has logged in to the department and a complaint task has been raised for that department the complaint task will be started manually using the option
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