S840HM2/S840WL2 BYO Diags User Manual
Contents
1. To locate the latest versions of all the software visit the support website at If problem persists replace baseboard Probe did not identify all Check power Check cabling connectors and socketed components expected devices are properly seated Check individual components especially processors disks and memory in a known good system If probe hangs during probe for processors memory or disk probe process remove replace the device Otherwise replace server board Diagnostics hang during Note most recent test start message to determine FRU Field test execution Replaceable Unit failing Unless test is specifically for processors memory or disk probable cause is baseboard failure Replace the failing FRU For further support information check ttp support intel com support motherboards server2. and red for failures An example of the test results summary for a Quick Test Results will vary depending on the system configuration Test Result Summary FRU CPU PASSED CPU Module PASSED SMP Processor 0 PASSED FRU BASEBOARD PASSED Power On Self Test PASSED CACHE Controller and memory PASSED FRU MEMORY DIMM PASSED MEMORY Controller SIMM DIMM PASSED Extended Memory Controller Dimm PASSED FRU HARD DISK DRIVES PASSED Hard Disk Drive 0 PASSED Press Any Key to Continue lt DONE gt An example of the test results summary for a Comprehensive Test Results will vary depending on the system configuration Test Result Summary Pass Count 1 FRU CPU PASSED CPU Module PASSED Math Coprocessor FPU PASSED FRU BASEBOARD PASSED Power On Self Test PASSED Primary Interrupt Controller PASSED Keyboard Controller PASSED Real Time Clock PASSED PCI Bus Controller PASSED Programmable Interval Timer PASSED Direct Memory Access Controller PASSED S1I0308 Super I O Controller PASSED AIC78xx SCSI Controller PASSED COMM1 INS8250 Serial Controller PASSED COMM2 INS8250 Serial Controller PASSED Parallel Port 1 Controller PASSED ATI Video Controller PASSED CACHE Controller and Memory PASSED VGA Video Adapter PASSED FRU MEMORY DIMM PASSED MEMORY Controller SIMM DIMM PASSED MEMORY Cont SIMM DIMM stress PASSED FRU Hard Disk Stress PASSED Hard Disk Drive 0 PASSED Press Any Key to Continue Upon completion of the test and after th
3. copy process is complete you will be presented with a menu of five options These menu options are discussed in greater detail below a in Summary of Available Tests Quick Tests The quick test suite runs a small subset of available tests It identifies the processor type speed and the number present Additionally the base and total memory sizes external L2 cache size and the attached hard disks are also identified For the quick test you should verify that the configuration displayed after the probe includes all the hard disks memory and processors you have installed in the system The system will identify drives attached to any SCSI controllers in the system not just the onboard controller It will not identify any other SCSI devices CDROM Tape etc If the configuration does not identify all the processors memory and hard disks you have installed exit by pressing lt CTRL BREAKS gt and review the troubleshooting section later in this document The test duration is dependent upon the number of processors and the amount of memory installed With a 800MHz processor and 64 MB of memory the quick test takes about 1 minute Each additional 64 MB of memory adds about 1 minute to the test time On completion of the test and after the test results are displayed the program returns to the main menu Comprehensive Tests The comprehensive test probes for the same items as the Quick Test but in greater depth In addition it ident
4. 2 Check for approved memory DIMM modules See the tested memory list at ttp support intel com support motherboards server Check to assure that the power supply connector is correctly attached to the 24 pin ATX 20pin 4 power connector Intel Server Chassis use a 24 pin SSI compliant power connector but most third party chassis use 20 pin ATX power connectors Refer to the printed Quick Start Guide or the electronic product guide also available on the CD that ships with the product For further information both of these documents are also available on the Intel Customer Support Website see URL below If applicable verify the 3 3v sense 2x5pin power connector is attached to the power supply signal connector located next to the serverboard power connector Ensure the power supply being used is at least 800mA of 5V standby current to support WOL and is required for proper operation System will not boot from Incorrect BIOS Boot priority order Press lt F2 gt during the server s the server board resource POST and configure in BIOS set up under the Boot drop down menu CDROM motherboard is not Each server board has a unique diagnostic package Ensure you have supported message at test downloaded and are using the proper version of the diagnostic for the start particular board you are installing Additionally ensure you have updated the board with the latest version of BIOS and firmware before running the diagnostics
5. 64 Video Memory 4MB If configuration is correct press ENTER to continue or CTRL BREAK to quit Pressing lt ENTER gt will start the diagnostics and a scrolling display of test details will be seen In this display white entries are for information only tests starting test progress internal messages etc green entries indicate successful completion of the test and red entries indicate test failures You can generally ignore this display except as a progress indicator since a summary is displayed at the end of the run An excerpt of the progress log follows An example of tests in progress CACHE PERFORMANCE RATIO PASSED MEMORY ADDRESS PATTERNS 1 17 00 18 49 09 MEMORY ADDRESS PATTERNS PASSED MEMORY ADDRESS RIPPLE 1 17 00 18 52 17 MEMORY ADDRESS RIPPLE PASSED MEMORY RANDOM PATTERNS 1 17 00 18 52 18 MEMORY RANDOM PATTERNS PASSED MEMORY CACHE RANDOM PATTERNS 1 17 00 18 55 38 MEMORY CACHE RANDODCPATTERNS PASSED MEMORY CACHE PSEUDO RANDOM PATTERNS 1 17 00 18 55 55 MEMORY CACHE PSEUDO RANDOM PATTERNS PASSED MEMORY CACHE CHECKERBOARD PATTERNS 1 17 00 18 57 19 MEMORY CACHE CHECKERBOARD PATTERNS PASSED MEMORY CACHE ADDRESS PATTERNS 1 17 00 18 57 53 MEMORY CACHE ADDRESS PATTERNS PASSED MEMORY CACHE 32KB ACCESS 1 17 00 18 58 01 MEMORY CACHE 32KB ACCESS PASSED The test results summary uses similar conventions with the FRUs listed in bright green for passing with submodules listed in darker green
6. Intel Server Board Diagnostics Installation and Operating Instructions Revision 1 1 August 2000 Revision History Modifications 07 07 00 Initial Release 08 21 00 Minor updates Intel Corporation 2000 Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not intended for use in medical life saving or life sustaining applications Intel may make changes to specifications and product descriptions at any time without notice The server board intended for use with this software may contain design defects or errors known as errata which may cause the product to deviate from published specifications Current characterized errata are available on request Pentium is a registered trademark of the Intel Corporation Xeon Celeron amp MMX are a trademark of Intel Corporation Third party brands and names are the property of their respective owners ii CONTENTS iii Int
7. e test results are displayed the program returns to the main menu When the EXIT option is selected the most recent test results are saved to the RESULT LOG file in the current directory or floppy drive a if the program is running from a ramdrive For ease in viewing copy the RESULT LOG file to another diskette and open with a text editor It is important to save the test results because after each subsequent test run the RESULT LOG is overwritten Troubleshooting 1 This section is not intended to be a tutorial on repair and system troubleshooting It is intended to provide hints for the technician If the problem system has just been assembled a first step should be to check the system against the assembly procedures in the printed Server Board Quick Start Guide and the electronic Server Board Product Guide Both guides are provided on the Server Resource CD in the Server Board kit and on the Intel Corporation s support website In addition a troubleshoot guide is available on the CD and on the support website Trouble Shooting Information Possible Solution System fails to boot General Check power Check cabling connectors and socketed components are properly seated Remove all components except minimal memory and a processor and reboot If possible check individual components especially processors and memory in a known good system 1 Check for processor termination card in the empty secondary processor slot
8. elected from the tested memory list for that particular board a floppy disk drive and one hard disk drive Refer to the server board tested memory document and the supported Hardware and Operating System document for Intel tested components These documents can be found at the Intel Corporation support website http support intel com support motherboards server Installing the Intel Server Board Diagnostic Archive The diagnostic program files are available on the software CD which accompanied the board they are intended to be used with Updates to this manual can be downloaded from the Intel support website at http support intel com support motherboards server WARNING Each board has it s own specific diagnostics package Do not attempt to run the wrong diagnostics package on the wrong board This could cause unreliable results and could damage components on the board itself 1 Insert a blank formatted diskette in floppy disk drive a 2 Run the DTAG exe where refers to the code for a particular board program downloaded from the web this will cause the bootable disk image to be copied onto a diskette Insert the diskette into the Intel based server system and boot to the floppy 4 You will be asked to agree to a licensing agreement prior to the actual file expansion occurring The agreement is the file LEGAL TXT The ROM DOS operating system creates a ramdrive into which the diagnostic tests are copied 6 When the
9. ifies the keyboard and mouse the COM1 and COM2 ports the LPT port memory the floppy drive and the onboard video controller with its memory The tests executed are a superset of the quick tests The processor floating point unit FPU is tested and more extensive tests are run on the memory and cache Extensive tests are also run on the onboard peripheral controllers integrated components and the chipset You should verify that the displayed configuration after the probe includes all the disks memory and processors you have installed in the system The system will identify drives attached to any SCSI controllers in the system not just the onboard controller If it does not exit by pressing lt CTRL BREAK gt and begin at the troubleshooting section later in this document An example of a comprehensive test configuration is shown below in the Using the Intel Server Board Diagnostics section The test duration is dependent on the number of processors and the amount of memory installed With a 800MHz processor and 64 MB of memory the comprehensive test takes about 2 5 minutes and each additional 64 MB adds about 2 minutes to the test time due to much more extensive testing The video tests drive the monitor with varying resolutions and patterns that may not appear sensible On completion of the test and after the test results are displayed the program returns to the main menu Comprehensive Test with Continuous Looping This test is identical t
10. o the comprehensive test but it continuously loops through the tests until the user presses lt CTRL BREAK gt This mode of operation is intended to allow identification of an intermittent failure in a Field Replaceable Unit for replacement The normal comprehensive test result summary is displayed but the status reflects the sum of all tests Thus if a test failed one or more times during the run it will be reported as failing The number of times the test cycle was repeated is displayed in the result summary screen Using the Intel Server Board Diagnostics To start the diagnostics boot the server from the bootable diskette described above The system should display the following menu Note the in the title of the screen will be replaced by the name of the actual board being tested xx Diagnostics Ver 1 0 c Copyright 2000 Intel Corp All Rights Reserved Server Diagnostic Options Quick Test Comprehensive Test DEFAULT Comprehensive Test with continuous looping Display Help Text EXIT Highlight your selection using Cursor UP DOWN and press ENTER On entry the Comprehensive Test option is highlighted as the default Selecting any of the first three options results in the test system probing the hardware to determine which tests in the suite are applicable to the current hardware configuration If the system under test is not an supported by the diagnostics package being used the message This motherboard is not suppo
11. roduction The Intel Server Board diagnostics package provides a method to determine if an Intel based server system is correctly assembled and functioning properly The package provides tests for the onboard resources that can be run without user intervention Reporting of results is directed to field replaceable units FRUs such as the installed processor modules the server board disks and memory There are three test suites in the package the Quick Test Comprehensive Test and a continuous loop of the Comprehensive Test The diagnostics probes for the hardware present at the start of each test and reports the identified components In this way the diagnostics will indirectly identify many assembly and cabling errors cables broken or improperly seated etc when installed components are not reported Conventions In this document user input is indicated by bold and underlined text for example a testmenu Also keys that have multiple character labels are enclosed in brackets for example lt ENTER gt Combinations of keys that must be pressed together are enclosed in brackets with a plus between the keys for example lt CTRL ALT DEL gt Assumptions It is assumed that the integrator has configured a server with an Intel based server board with the following minimum components The Intel server board integrated in an approved chassis a minimum of one Intel processor a processor terminator card at least one memory module s
12. rted by these diagnostics Press any key to exit will appear Selecting the Display Help Text option results in a display of the help text file for the test options Selecting the EXIT option saves the test results in a RESULT LOG file and returns you to the DOS prompt Typing testmenu without the quotes at the prompt will restart the menu system Select the test desired with the cursor and press lt ENTER gt The hardware configuration test will begin and upon completion a configuration summary will be displayed Below is an example of the hardware configuration results for the Comprehensive Test The results for the Quick Test are similar yet not as detailed Hardware Configuration results for a Comprehensive Test Results will vary depending on the system configuration Hardware Test Configuration Base Memory Size 640 KB CPU Type A Pentium Xeon III microprocessor CPU Speed 800 MHz CPU SMP 0 Present CPU SMP 1 Present NUMBER_OF_SCSI_CHANNELS 2 KEYBOARD_TYPE 101_KEY RTC RAM SIZE 128 PC97317 Found COM at Port Address 3F8 is enabled COM2 at Port Address 2F8 is enabled LPT1 Ox378 Floppy cfg Drive A 1 4Mb 3 5 Inch Hard Drive 0 Cylinders 1023 Heads 64 Sectors 63 Total Size 2014MB External Cache size 256 KB Video Subsystem VGA compatible controller 256KB Ram Video Controller Any ATI Controller Config_Chip_AD 0X7A004756 Video Bios Vesa 2 0 ATI Mach
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