Magicard Enduro+ User Manual
Contents
1. always in the same place Card striking something during the print process Card not running smoothly along the platen runway Vertical white line down one or both ends of card Incorrect driver setting Image page size incorrect Incorrect image start or end position settings Printhead has damaged heating elements White line along length of all cards always in the same place Problem Magnetic Encoding results are inconsistent Probable Cause Card slipping when moving over the recording head Incorrect cards fitted Hl Co Lo Co Cards do not encode Card incorrectly oriented when fed into printer Driver selections are incorrect for encoding 3 Incorrect or defective cards 35 Solution 1 Clean all rollers See page 20 of this document 1 Ensure cards are kept clean and protected from dust amp debris 2 Replace cards with clean ones and do not handle print surface 3 Replace cards 4 In the driver reduce printhead power setting or determine which end of card is cutting the film amp adjust image start or end position accordingly in the driver 1 Check print path is clear 2 Contact your supplier s Technical Support department for advice on clearing the platen 1 Ensure the driver is not set to white border 2 Ensure page size 86 9mm x 54mm with margins at 0 in badging application 3 Adjust settings in driver 1 Contact your supplier s Technical Support2. single sided printer into a double sided printer and be printing double sided duplex cards in seconds STEP 1 Power up your printer STEP 2 Open the lid and remove any dye film that may have been previously installed this can be used again after the upgrade has been completed STEP 3 Load the special dye film supplied with the Upgrade Kit STEP 4 Close the lid STEP 5 The display now shows Duo Start duplex printing Upgrade Kits FAQs DUO 1 Q Do need any tools or mechanical knowledge A Not at all You just need to load the upgrade dye film roll or the blue tube and the printer does everything else automatically 2 Q How does it work A All of our 1D Card Printers have a card flipper mechanism The RFID tag in the special upgrade dye film roll tells the printer to permanently change itself into a double sided printer 3 Q Can I use this upgrade on other ID Card Printers A No once an upgrade is used in a printer it cannot be used to upgrade other machines 4 Q Dol have to keep this special upgrade dye film or spool for future use A Just use the film from this special duplex upgrade kit to print cards as normal Keep the empty blue upgrade spool from either upgrade for future warranty confirmation 5 Q What kind of dye film should I to print Duplex A The upgrade dye film will work the same as the standard 250YMCKOK dye film which is used to print color on the front and resin blac
3. Options 1 to 5 are explained below screen 16 ID Card Printer User Manual Clean rollers IMPORTANT To prevent the cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film For detailed instructions on how to clean your printer please turn to pages 19 to 22 Test card select Ok on this option if you wish to verify the operation of the printer You will be asked to confirm that you wish to print a test card If you select Yes the printer will feed a card from the hopper and print an internally generated test image on it gt 2 Info this option provides you with information about the printer Dye film type fitted amp how much has been used Firmware version the total number of cards printed and the printer s serial number for example Select OK Step through each option using the Next button To view an option press OK Then press Back to retur to this menu AE Press OK to return to the previous menu option Info ID Card Printer User Manual Hand feed This feature enables you to select whether cards should be fed into the printer from the Card hopper at the rear of the printer or by hand one at a time from the front of the printer There are 2 settings e OFF This is the default setting Cards will be fed automatically from the
4. card hopper e ON At the start of each print the printer will request you to feed a card through the card feed slot in the front of the printer Note Cards will not be fed from the card hopper Press the Change button Once the desired mode is to toggle the mode between selected press the Save ON and OFF button When Hand Feed mode is set to ON the printer will prompt you when it is time to place a card through the card feed slot in the front of the printer It will flash the display and show a text message vA ly Vs e 18 ID Card Printer User Manual Advanced this option currently contains a single item Mag self test Other items may be added in the future Mag self test select Ok on this option if you wish to verify the magnetic encoding operation of the printer You will be asked to confirm that you wish to encode and print a test card If you select Yes the printer will feed a card from the hopper encode the magnetic stripe and print an internally generated test image on it Note if your printer does not have a magnetic encoder fitted it will be unable to conduct this test and will instead display the message ry PORSI Mag not fitted Previous menu S Next 2 2 Mk Press OK to return to the previous menu option Advanced 19 ID Card Printer User Manual 300YMCKO dye film is generally the appropriate choice f
5. department for advice on printhead cleaning or replacement Solution Clean all rollers are clean See page 20 of this document Ensure the correct cards Hi Co or Lo Co are being l Position card with the stripe underneath and to the left when inserting into printer Check the Printer driver settings are correct Ensure the correct cards Hi Co or Lo Co are being used ID Card Printer User Manual Slow Information Computer polling access control Operate from a dedicated PC download from computer system in background to printer Corrupted Driver or spooler Update with latest driver No information Incorrect printer driver selected in Select the correct printer driver in the download between PC the Windows Printers amp faxes Windows Printers amp faxes panel and Printer but printer panel can print internal test Incorrect port selected cards Check port selection in driver properties Driver corrupted Update with latest printer driver Prints stuck in spooler Print spooler paused Un pause the print spooler Printer communication blocked Clear the spooler and reset the printer Damaged file is at front of print Delete the damaged print if queue necessary and reset the printer Print spooler will not Driver name has been changed Shut down and then re start the PC automatically un pause and the PC has not yet been re after each print started Un install the prin
6. for Ethernet selection Please Note the Ethernet option will need to be enabled prior to Driver installation installation Olck Back to review or change any of your installation wello ed You are now ready to install the Driver 10 ID Card Printer User Manual The Driver installation is complete and the Printer can now be connected to the PC 1 The Ethernet option is an upgrade which needs to be purchased separately see Page 28 Choose to install the Driver for Ethernet operation follow the on screen instructions Card Printer Fiesse select the model of p rter you wish bo natal Enter the model of the Printer Card Printer Driver Setup Le IP Address Add the terk IF address 1 Ensure that panter 9 etched of 2 Comect painter io network v a Elhemel cable 3 Swcth printer on d Enter IP address displayed on porter at startup in the box below Enter the IP Address of the Printer NOTE The Enduro is designed to retrieve a Dynamic IP Address Static mode and IP Address configuration can be updated using the ID Printer Support Utility 19 ID Card Printer User Manual Card Printer Driver Setup Ready to install Card Printer Deiver ick intel to begin the metalation Chck Back to reste or cha
7. ID CARD PRINTER User Manual Data protection Norman Pones P d gales EXPO p me e Pad wi oe TL z 2 0 1 6 d G 6 Document No 1219 Issue 3 09 27 11 2013 CONTENTS T TAT aor en 4 FCC RIO TTT tir ii caian 4 CCC Declara llo inik di in 4 Printer installation A o a 5 GABEN PP setecaaesceseaeese tetas ac8odaseiecoqusaneced2 sete saeneascaeaas teas astarcoez sa tensne cca cedsseue acenentecu settee 5 IMPORTAN T d0 Mot Connect USB VO locen a A 6 Prnteriocallon Ye lt 7 nnn 1 6 mo 7 Pre Dalene Cle at Olle sersa 7 aci E A eer eee eres 8 Connect INE power elel UT 8 Load the Driver EDITO OUP TTT 9 Using yourID Card DM AS 14 O a 14 At A A a nee eee 15 A A E O Taner ec eee 15 Von OnI ic 226 Aira tac TEE 16 Cleaning UNS OMS ii ES 17 TESSA nice coa 17 A L 17 mola hol Charen cts CR O sve a aeons 18 PROW ANG CG DHT 19 CHOOSING the FIghtdye IN FIDO Niutin A IA Ea 20 CHOOSING TMG Re cards wisi said di A A TT 21 A a e Po circ cteadaselma aa 21 CIAS TTT 21 A hes eerie tnasthecaashendabats aa aa acer aasts cans een ea canss conse a eat denies 21 To obtain good quality prints the card must DG ai ii 21 Printable area eR e e da 21 Usina Magnet Spe ea a a o E e do do o da 22 Using self adhesive Cardes eee eee eee 22 THE Printer Grivel SCUINGS vecew cece tsa csdeceescecunt A Di 23 Caring TOF YOUN MOT M
8. ake sure the stripe is on the left and underneath when viewing from the front of the printer Refer to your PC Badge printing application for instructions on how to print and encode a magnetic stripe card Using self adhesive cards We recommend only self adhesive cards supplied by Ultra ID via your ID Card Printer supplier There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer These problems range from poor image quality failure to feed from the card hopper dye film being cut and cards getting jammed in the roller mechanism 22 ID Card Printer User Manual To access the printer driver settings in Windows 2000 and XP tart 1 On the PC go to Start 1 Right mouse click on the ID Card a Sla then Printers and Faxes Printer s driver and select the Printing Preferences option To access the printer driver settings in Windows Vista and Windows 7 and 8 1 On the PC go to the 2 Select Printers Right mouse click on Windows logo then the ID Card Printer s Control Panel driver and select the Printing Preferences option Understanding each individual driver setting 1 J The printer driver contains a built in rir proa help file in HTML format this file gives an Card orientation excellent clear e
9. ake sure the correct power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement 33 ID Card Printer User Manual Solution or Message Probable Cause Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected Mag Verify Fail Press Retry or Cancelto The printer does not detect the RFID continue PCB Code 19 00 to 19 02 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avoid deterioration Code 21 00 to 20 01 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct power supply is output from the Power Supply Unit connected 1 Ribbon sticking to card 1 Ensure cards are not already used Then lower the printhead power settings Problem Dye film cutting durin
10. ay we recommend that you clean the printer more often Clean your PVC cards using the Cleaning Roller There is a disposable Cleaning Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC cards This will prolong the life of the printhead and will help maintain image quality It should be replaced every time you replace your dye film A replacement Cleaning Roller is supplied free with every new roll of dye film Clean the printhead using the Cleaning Pen There is also a Cleaning Pen which is used to clean the printhead We recommend you use this if any lines are seen on printed cards To clean your printer follow the three main steps on pages 25 26 and 27 24 ID Card Printer User Manual Cleaning supplies Two cleaning cards and a cleaning roller sleeve bar are bundled with each new ID Card Printer You can also purchase additional cleaning kits which include cleaning cards rollers and pens e Cleaning Kit 10 cards 1 pen Part number 3633 0053 e Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 Cleaning the printer rollers with the Cleaning Card To prevent the PVC cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film A Select Menu option 1 Clean rollers press Ok and follow the on screen instructions B Remove the cards lift out
11. ck to a single variety of good quality cards such as those available from your 1D Card Printer s supplier Card size e CR80 Standard 3 375 x 2 125 86 5 mm wide x 53 98mm high e CR79 3 03 x 2 051 83 90 mm wide x 51 0 mm high Card thickness e Minimum 0 015 0 38mm e Standard 0 030 0 76mm e Maximum 0 040 1 02mm To obtain good quality prints the card must be Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the surface Free from burrs at the edge of the card Completely flat 85 6 mm 3 375 inches This ID Card Printer offers high quality edge 1016 pixels to edge full bleed printing Printable area of the card 53 96 mm Dye cut PVC cards typically have an edge 2 125 inches roll off bevel which can result in a fine 642 pixels white line around the edge of full bleed printed cards When setting up your card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54mm 91 ID Card Printer User Manual Using Magnetic stripe cards If you have a printer fitted with the optional magnetic encoding module you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe card The magnetic encoding module can encode HiCo and LoCo type magnetic stripe cards Magstripe When loading magnetic stripe cards m
12. e sure you have the correct power supply plugged into the printer 4 Try installing a new roll of ribbon RFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon Print Head Error switch Turn off the power then make sure printer off and reconnect Baad cable e reoreci the printhead cable is connected print head Onna y 2 Check to make sure the correct power Code 13 00 supply is connected The printer detects that the print Turn off the printer so to allow the printhead to cool down 2 Check to make sure your room Overheat error switch temperature is with in the printer off and allow The print head temperature is out of recommended specifications printhead to cool range or is too hot 3 Make sure your printer has proper air Code 14 00 to 14 01 flow around it 4 Your printer driver settings for Print Head Power might be set to high Reset them to 50 Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 1 Reduce the Print Head Power settings Your printer driver settings for Print in the driver to 50 Head Power are Set to high 2 Make sure the correct power supply is connected 1 Check the inside of the printer for obstructions 2 Check to m
13. g the print operation Image printing over the ends of the card 2 Adjust either the image start if cutting at beginning of film panel or the image end if cutting at rear of film panel Image is printed outside A used roll of dye film has been Fita new roll of film the colour panels Puts a fitted coloured band across one Take up spool wound too loosely end of card Remove loose film Areas of Dye film peeling Card has been used and has Use only brand new cards not ones off card Dark mosaic like overcoat layer on it which failed to print fully image Cards printed incorrectly 1 Failure to re set driver settings Set correct the driver settings for after switching between 2 A used roll of dye film has been Colour Format YMCK and black film fitted 2 Replace dye film with a new roll 34 ID Card Printer User Manual Problem Probable Cause Mis registration of Colours 1 Card is slipping due to dirty l rollers Ghosting on Photographs etc Dust and debris on surface of the card white ovals 2 Contaminated with oily deposits darker blotches 3 Card surface uneven White patches Small Areas of Wrong Colour 1 Small areas where 1 or more colour layers have been missed from the image Slight cutting of dye film due to Printhead density set too high Jagged scratches Dark or lighter vertical lines on card
14. hin the printers recommended specifications ID Card Printer User Manual Error Message Probable Cause Solution 1 Open the lid and remove the card if possible Note You can use the arrow buttons on the front to try and move the card The card has failed to move into the If not close the lid and see if the card will correct position in the printer eject 2 Once removed make sure your cards are within the printers recommended specification 3 Clean the printer rollers Card Jam please clear printer mechanism Code 06 00 to 06 27 Make sure you are using genuine film load a new roll of filmto The printer detects an invalid RFID from the original printer supplier continue film tag cheaper clone supplies can cause Code 07 00 this problem Install a new roll of film Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem Check there is dye film installed if not install a roll of film No film detected please SUE OOYE NRE Ae 1080 While advancing the dye film to the TT correct starting position the printer C T on if so instal a Code 08 00 to 08 18 does not see the film advance ON Ol Make sure your dye film gear is meshing with the film teeth Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Make sure you are using genuine film from the
15. k on the rear of a card You can also use the 300YMCKO to print color on both sides of the card if you prefer You will need to adjust your Driver settings depending on your requirements 99 ID Card Printer User Manual Product Code Description Dye film e 300YMCKO YMCKO 5 panel dye film 300 images e 250YMCKOK YMCKOK 6 panel dye film 250 images AS e 600KO KO 2 panel black resin dye film 600 images e 1000K Monochrome black resin 1000 images Various monochrome colors available 2 digit supplier code Product Code Description Cleaning Kit e 3633 0053 Contains 10 cleaning cards and 1 pen e 3633 0054 Contains 5 cleaning roller sleeves and 1 roller bar Product Code Description Upgrade Kit e 3633 0052 Double sided duplex Upgrade Kit e 3633 0096 Ethernet Upgrade Kit Cards e All standard PVC ISO CR8O0 sized cards e HoloPatch Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil 30 TROUBLESHOOTING Lid Open please close to continue Code 01 00 to 01 12 Out of cards please refill the hopper and press retry Code 02 00 Hand feed error please select and try again Code 03 00 Flipper Card Jam please clear printer mechanism Code 04 00 to 04 12 ID Card Printer User Manual The lid is open either during a print job or when there is a print job pending The printer can not feed a card from the inp
16. mpt to service the printer yourself There are no user serviceable parts inside In the event of malfunction refer servicing to your printer s supplier Use only a power source within the limits marked on the bottom panel Take care not to spill any liquid on the printer Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 16 Amp circuit breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Geb udeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the printer avoid touching the thermal printing edge of the thermal print head Any grease and contamination will shorten its life Before transporting the printer remove the dye film 4 card hoppers and pack the printer in its original packaging FCC DECLARATION This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed
17. nge any of your reala settings Click Cancel to ed Card Printer Dover Setup Pess wad while Card Perte Dve sa raded Installation Complete NOTE You may now need to restart your PC 13 ID Card Printer User Manual USING YOUR ID CARD PRINTER Printer parts 1 Lid opening latch 2 Thermal print head 3 Card cleaning roller 4 LCD display screen 5 Soft function buttons 6 Hand feed cleaning card entry 7 30 card capacity stacker 8 100 card capacity hopper 9 USB port 10 DC power input Il Ethernet Port ID Card Printer User Manual Front display panel The front display panel has a text display and 2 push buttons These buttons act as soft buttons i e their function varies depending on the text displayed in the square brackets ____ 1 immediately above each button Off button Switches the printer OFF To switch the printer back ON again press either button 15 ID Card Printer User Manual y Menu options Press the Menu button The first menu option will be displayed Press the Next button to step through each option in the menu The following menu options will be displayed 1 of 6 Clean rollers 2 of 6 Test card 3 of 6 Info Press OK to enter the selected option 4 of 6 Hand Feed 5 of 6 Advanced 6 of 6 Exit Menu Press OK to return to the main
18. or colour printing with both single sided and double sided duplex printers 250YMCKOK dye film for duplex models only is more economic when printing in colour on the front side and black on the rear 1000K amp 600KO dye film where cost is critical monochrome printing Is a fraction of the cost of colour printing The table below is a guide to selecting the best dye film to use for any intended application E Single sided S oe amp Duplex Colour 1 side only 300 printing on 1 side only YMCKO 300YMCKO Monochrome Black Red Blue Single sided Green 1000 printing on 1 side only NE vek Gold Silver White Scratch Single sided Black Overcoat 600 printing on 1 side only ES 600KO Colour front oe ella 250 printing on 2 sides YMCKOK 250YMCKOK Colour front amp 150 printing on 2 sides YMCKO 300YMCKO colour back Ribbon Panel Layout Key Y yellow M imagenta C cyan K resin O overcoat No Colour 20 ID Card Printer User Manual Card material Not all white plastic cards are the same For best image quality always use high quality video grade PVC cards Pure PVC card stock or laminated PVC polyester cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and smart card applications your dealer should provide the appropriate type for direct to card printing For good consistent results sti
19. original printer supplier cheaper clone supplies can cause this problem This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it This could be genuine film but the incorrect type for your printer check with your supplier Unsupported film please load different film to continue Code 09 00 The printer has validated the dye film but the configuration of colors is unsupported Be ID Card Printer User Manual Solution Make sure you have the right film type fitted in your printer 2 Check that your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it can bypass the driver settings and can produce this error essage Probable Cause Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 1 Make sure you are using genuine film from the original printer supplier Can t find panel Please cheaper clone supplies can cause check film and printer The printer cannot find the requested this problem mechanism or press color panel within 8 panels of its 2 Make sure your dye film gear is cancel to clear print job starting point meshing with the film teeth Code 11 00 to 11 02 3 Mak
20. printer and carefully rub the pen several times along the complete length of the print head e The tip of the Cleaning Pen can itself be cleaned using an old used Cleaning Card The Pen can then be reused until the Cleaning Kit has expired 97 UPGRADING TO ETHERNE For users with a non ethernet enabled ID Card Printer an ethernet upgrade kit can be purchased from your ID Card Printer supplier With this simple drop in kit you can change your USB only printer into an ethernet enabled printer To share print over the network within minutes STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 ID Card Printer User Manual Power up your printer Open the lid and remove the dye film that may have been previously installed this will be replaced after the upgrade has been completed Load the blue upgrade tube supplied with the Upgrade Kit Close the lid The display now shows Enduro E Remove the Ethernet port cover Load the printer driver from the CD ora web download file and set up the ethernet port and IP address The Support Utility from the driver CD is required to set a Fixed IP address 28 ID Card Printer User Manual For users with a single sided ID Card Printer a double sided upgrade kit can be purchased from your ID Card Printer supplier With this simple drop in kit you can change your
21. r Manual e Install the dye film e Remove the dye film its packaging e Place the loaded spool into the rear slots and the take up spool into the front slots e Close the printer Connect the power supply Select the connector for your region and connect to power supply unit Plug in and connect to printer which will automatically switch on Display should show the model and Soft button options SAS IMPORTANT Please do not connect the USB until the CDROM has been installed ID Card Printer User Manual E Load the Driver CD in to your PC 1 Load the driver CD ROM into the PC Note If the CD does not run automatically click the start button then click on run Type D autorun where D is the drive letter for your CD drive then press the return key 2 Now follow the on screen instructions to install the printer Driver please see below Welcome to the Card Frinter Driver Setup The setup will instal Card Panter Driver on your computer Cancel lo ed Chock Hed to continue or La Welcome to the Card Printer Driver Setup Ths setup wizard allows you lo change the way Card Printer Driver features are installed on your computer of to remove E ID Card Printer User Manual Choose to install the Driver for USB or Ethernet operation follow the on screen instructions USB selection is shown see Page 12
22. s Quick Start Guide AO Ul Bb Y N ID Card Printer User Manual U IMPORTANT do not connect USB yet It is important to install the printer s Driver CDROM first before connecting the USB cable between your PC and ID Card Printer Printer location requirements Normal office environment with A properly grounded power supply Ambient temperature 10 to 30 C 50 to 86 F Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative humidity 20 70 Sufficient space for Opening the top cover cable access at the rear ID Card Printer User Manual Hopper amp Stacker HOPPER Insert the hopper into the aperture at the back of the printer and click into place Always fan the cards to ensure the cards are not sticking together before inserting into the hopper and handle the cards carefully to keep the surfaces clean as finger marks can affect the print quality STACKER Insert the stacker into the aperture in the front panel and click into place The stacker can hold up to 30 20mil to 40mil 0 51mm to 1 02mm thick cards The printer can be operated without the stacker Prepare the cleaning roller Open printer then A Remove the cardboard transit piece B Peel off carefully the protective layer from the cleaning roller C The cleaning roller is blue and has a tacky surface ID Card Printer Use
23. si telat aA a A Ea Lad H aA 24 cleaning SUD DISS ui EA AA AS 25 Cleaning the printer rollers with the Cleaning Card oooonnccncnccccccconnncnnnononononnnonnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnanrennss 25 Replacing Ine cleaning TOS AN ARA AAA 26 Gleaning the printhead using the Cleaning POM succionar aida 27 Upgrading to ETHERNET ENABLED OPERATION unn AA AAA IDA 28 Upgrading to DOUBLE SIDED PRINTING OPERATION sss sss sss secs sss s seene 29 Avallable CONSUMAD TET Troubleshooting The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved The HoloKote feature is protected by US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Windows 7 are trademarks of Microsoft Corporation Copyright O 2010 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not atte
24. ter driver and then Corrupted printer driver file re install 36 secun otection Data Pre aan Roberts Noe execute iri pafe Wholesaler We know ID Ua www DWholesaler com 800 321 4405 x2 e Retailer a FAMA THROAT Ee dS eee EPEAT TEMES RATER REI SHI HYR BE Ultra Electronics Ltd 2010 uE A As a La TARAA EA TO THEHR E TE WARNING Ths e a cdas A pot ina domesaic eaa ant As product mary aed a n whch caso Da usar may be mgamd o toe ET 87 O0c2008 14001 2004
25. the rear feed hopper and then press Next Remove film open the lid and lift out the dye film Leave the lid open and press Next C Ready to clean Take a new cleaning card from its packaging and then press Yes D Insert cleaning card into slot when prompted place the narrow end of the cleaning card into the front card feeder slot The card will automatically enter the printer and the rollers will be cleaned When the cleaning cycle is finished the cleaning card will be ejected Clean again for maximum cleaning effect it is recommended that you turn the cleaning card over and select yes then repeat step D 95 ID Card Printer User Manual Replacing the cleaning roller A new cleaning roller is supplied with every new dye film roll Open the printer and remove the used dye film then A Pull out the used cleaning roller This Is the blue roller positioned behind and below the rear dye film spool B Remove the metal bar from the centre of this cleaning roller C Slide the metal bar into the new cleaning roller D Peel off the protective layer carefully to reveal the tacky surface E Place the new cleaning roller into printer 96 ID Card Printer User Manual Cleaning the printhead using the Cleaning Pen We recommend that you clean the print head each time you replace the dye film e Take the cleaning pen from your cleaning kit e Open the
26. to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could void the user s authority to operate the equipment CCC DECLARATION a HARE ERA ERTS EY ERT T E TAH WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ID Card Printer User Manual PRINTER INSTALLATION Welcome Thank you for choosing this I D Card Printer Before setting up your printer using the Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 ID Card Printer Hopper and Stacker USB Cable 2m Do not connect Power Adaptor amp Leads Driver CD ROM Cleaning Cards 2 T card
27. ut hopper The printer is in hand feed mode and has not detected a card inserted in the front for ten seconds If the printer is in hand feed mode Card is jammed in the flipper mechanism If the printer is feeding from the hopper Card is jammed in the flipper mechanism 21 Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer Make sure your card hopper has cards in it and is seated correctly Take the card stock out and fan them and also make sure they are not warped Make sure your card stock is within the printer s specifications Clean the printer rollers Ensure the card is being fed into slot in the front when the printer display asks you to Ensure card is inserted far enough into the slot for printer s rollers to grab it Do not pre stage a card in the printer before printing Open the lid and remove the card from the flip mech Make sure the flip mechanism rotates freely Do not pre stage a card in the printer before printing Ensure the card is being fed into slot in the front when the printer display asks you to Ensure card is inserted far enough into the slot for printer s rollers to grab it Remove card from flip mechanism and insure the flip mechanism rotates freely Make sure your card stacker tray is empty Make sure your card stock is wit
28. xplanation of each driver pS Card size CREO card Setting TDD x 042 pies To view the driver s help file go to the printer preferences as described above and click on the Help button 3 378 x 9 126 ice HG Y n XA prap RBI 93 ID Card Printer User Manual CLEANING IS MPORTANT e Printer care is an important factor of your printer s good operation and longevity down time y e Maintaining a regular cleaning routine will give you optimum print quality and prevent e We recommend that you clean the rollers and print head each time you fit a new roll of dye film CLEANI NG IS EASY AND I NEXPENSI VE If you have not already done so order a cleaning kit see the Cleaning Supplies box on the next page e A Clean printer produces better quality cards as dust and dirt are not present when the card Is being printed A clean printer is much less likely to require factory maintenance and the print head in your printer will last for many years of normal use Remember particles of dirt can damage the printhead A clean printer produces better quality magnetic encoding THE CLEANING SYSTEM There are three main parts to your printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This should be used each time you replace your dye film every 250 to 300 prints If you print only a few cards a d
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