Hardware User Manual
Contents
1. TOUCH PANEL RUNTIME ERRORS In This Chapter EV OIC OA RR B 2 Runtime EELS RR B 3 LOG Fie INIA S e E OE ETT B 4 Appendix B Touch Panel Runtime Errors Introduction The C more touch panels have diagnostics built in to the operating system that monitor various runtime functions that will display an error message on the panel s display indicating that a particular error has occurred and what the error represents The Error Message s is displayed in the upper left area of the display screen The Runtime Errors are also logged into the panel s Error log under the Information tab in the panel s System Setup Screens The Error Log Code for example RTE 004 identifies the error on the System Screen Error tab and in the error log See Chapter 5 System Setup Screens for additional details The tables that follow show the possible Runtime Errors The user can include in their touch panel project the use of this diagnostic information by using the system tag name SYS ERR ERRORCODE to control displayed screens operator messages etc and also communicate error information to the PLC or controlling device If a runtime error occurs the SYS ERR ERRORCODE system tag will contain the numeric value shown under the Tag Code Error Value For example For example if the panel project is configured to log to USB and no USB flash drive is installed in the panel the panel will display RTE 004 Log buffer memory is full2. and the SYS ERR ERRORCODE system tag will contain the value 2004 The value of the last runtime error detected will remain in the SYS ERR ERRORCODE If you have difficulty determining the cause of the error refer to Chapter 8 Troubleshooting for additional help or contact our technical support group at 770 844 4200 RTE 004 Log buffer memory is full Stride Ethernet Switch 10 100 Base T such as SE SWB5U C more Touch Panel HO ECOM HO ECOM 100 Ethernet Module Ethernet CAT5 Cable Auto MDI MDI X DLO6 PLC Ethernet Port B 2 i C mor E EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 Runtime Errors If there is more than one Runtime Error then the Error Message displayed at the top of the panel s screen will display for 3 seconds then be off for 2 seconds The next Error Message will display for the same time increments continue through any other active runtime error messages and then start over When only one Runtime Error is active then that message will continuously be displayed until it is no longer active Error Log Code No Log Error RTE 001 Error Message Located at upper left of screen Log Failed Not enough Memory Space in Device Appendix B Touch Panel Runtime Errors Error Message Tag SYS ERR ERRORCODE Tag Error Code Value SY EIL Screen Info gt Error MM DD YY HH MM SS Error Code RTE 00
3. SI AAA 120101 txt S1 BAA 120101 txt S2 AAA 120101 txt S2 BAA 120101 txt SI AAA 120102 txt SI BAA 120102 txt S2 AAA 120102 txt S2 BAA 120102 txt SI AAA 121231 txt S1 BAA 121231 txt S2 AAA 121231 txt S2 BAA 121231 txt 1 A 001 TXT S1_B 001 TXT S2_A 001 TXT S2_B 001 TXT 1 A 002 TXT 1 B 002 TXT 2 A 002 TXT S2_B 002 TXT S1 A 365 TXT S1 B 365 IXT 2 A 365 TXT 2 B 365 TIXT Note that there is no conflict between file names and since no log group will exceed 365 days the 999 member limit is never exceeded B H I C mur E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Appendix B Touch Panel Runtime Errors Runtime Errors cont d Tag System Error Screen Code Info gt Value Error Error WSS En Tag Error No Log Code Error Message Located at upper left of screen Cause Handshake RTE 021 Handshake Timeout Error SYS ERR ERRORCODE MM DD YY HH MM SS Error Code RTE 021 A communications timeout occurred when either a Recipe or Numeric Entry Object in which Notification and Handshake signals are used failed to complete the responses address has been entere RTE 041 E mail Connection Error Address ERRORCODE Error Code into the Touch Panel RTE 041 Network dialog screen MM DD YY l p f SYS ERR HH MM ss An incorrect email address RTE 042 Send E mail Error Address ERRORCODE Error Code has been entered into th
4. 1 The size of the destination memory is not large enough to store the data see Log File Naming below RTE 002 RTE 003 RTE 004 1 2 Screen Capture Table continued RTE 011 RTE 012 RTE 013 Log Failed Device cannot be found Log Failed Can not write file file Log cache memory is full Capture Failed Not enough Memory Space in Device Capture Failed Device cannot be found Capture Failed Can not write file ofile SYS ERR ERRORCODE SYS ERR ERRORCODE SYS ERR ERRORCODE SYS ERR ERRORCODE SYS ERR ERRORCODE SYS ERR ERRORCODE MM DD YY HH MM SS Error Code RTE 002 MM DD YY HH MM SS Error Code RTE 003 MM DD YY HH MM SS Error Code RTE 004 MM DD YY HH MM SS Error Code RTE 011 MM DD YY HH MM SS Error Code RTE 012 MM DD YY HH MM SS Error Code RTE 013 No device available or the device is defective see Log File Naming below Logging the data has failed due to a problem such as the memory write protect is enabled oee Log File Naming below The data log buffer in the SRAM memory is full see Log File Naming below The size of the destination memory is not large enough to store the data No device available or the device is defective Logging the data has failed due to a problem such as the memory write protect is enabled EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 C mur Er I B 3 Ap
5. TE 091 Conflict of IP Address Multiple Recipe 1 RTE 101 Record doesn t exist SYS ERR ERRORCODE SYS ERR ERRORCODE The recipe file or data doesn t exist The recipe file cannot be opened RTE 102 File cannot open RTE 103 E mail Connection Error Address SYS ERR ERRORCODE SYS ERR ERRORCODE Abnormality is found in the numberic character data of the recipe file Abnormality is found in the Tag data of the recipe file RTE 104 Send E mail Error Address RIE 105 Recipe Index Y Row error RTE 106 Not enough buffer memory SYS ERR ERRORCODE SYS ERR ERRORCODE Recipe was operated by the record number outside the range Memory allocation error RIE 107 File cannot write RTE 108 Wrong file format Not enough Memory Space in RTE 109 o Device SYS ERR ERRORCODE SYS ERR ERRORCODE SYS ERR ERRORCODE There was an error trying to write the recipe file The recipe file format is incorrect Insufficient storage space on media B 6 i C mor E EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 Appendix B Touch Panel Runtime Errors Runtime Errors cont d Tag System Error Error Screen Error Message Located at upper left of screen Code Info gt Value Error ee The Mr 2 actions executed in the event Action Overflows ERRORCODE Error Code lexceeded the maximum RTE 121 number Memory in Panel has been MM Dp vv Corrupte
6. d by Power Loss etc Try cycling power to RTE 500 SRAM Check Sum Error ar AUD HH MM SS pm RTE 500 the project to the panel in sequential steps to attempt to resolve the error EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 more I B 7
7. e Address Book RTE 042 MM DD YY RTE 043 Email Failed The file cannot be attached PAS ERR pe eS RTE co A sl Re Send FTP FIP MM DD YY An incorrect FTP Service RTE 051 FTP Connection Error SYS ERR HH MM SS lhas been assigned into Address amp ID ERRORCODE Error Code the Touch Panel Network RTE 051 dialog screen MM DD YY ede puts the older has not been RTE 052 l Address ID ERRORCODE Error Code authorized The FTP site j M RTE 052 may require a user ID and password SYS ERR HRS RTE 053 FTP Failed The file cannot be copied ERRORCODE Lem Em Recieve FTP 00000000000 FTP Receive FTP Error SYS ERR ERRORCODE MM DD YY HH MM SS Error Code RTE 061 Receive HTTP Receive HTTP Error SYS ERR ERRORCODE MM DD YY HH MM SS Error Code RTE 071 EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 C mor E I B 5 Appendix B Touch Panel Runtime Errors Runtime Errors cont d B RTE 081 Sound Failed Not enough Memory PheaRegne 2081 1 Error Log Code Error Message Located at upper left of screen IP Address Conflict Correct IP RTE 091 Address and Power Cycle Error Message Tag SYS ERR ERRORCODE Tag Error Code Value System Screen Info gt Error MM DD YY HH MM SS The sound file failed to play Error Code due to insufficient memory RTE 081 MM DD YY HH MM SS Error Code R
8. pendix B Touch Panel Runtime Errors Log File Naming The Log file name is formed automatically in the panel The visible file name has the format Screen Name _ Object name _ Date Stamp YYMMDD txt Internal to the panel the file references are stored as the first four characters of the file name a serial number between 000 and 999 txt So any group of filenames is limited to 999 members For Example The following filenames form the same group All filenames start with SCRE Screenl Trendl yymmdd txt Screen2 Trend2 yymmdd txt Screen3_Trend3_yymmdd txt If an attempt is made to store more than 999 files in a group the panel will return RTE 001 RTE 002 RTE 003 or RTE 004 Visible File Name Internal File Name Screenl Trendl 120101 txt SCRE 001 TXT Screen2 Trend2 120101 txt SCRE 002 TXT Screen3 Trend3 120101 txt SCRE 003 TXT Screenl Trendl 120102 txt SCRE 004 TXT Screen2_Trend2_120102 txt SCRE 005 TXT Screen3 Trend3 120102 txt SCRE 006 TXT Screenl Trendl 121129 txt SCRE 997 TXT Screen2 Trend2 121129 txt SCRE 998 TXT Screen3_Trend3_121129 txt SCRE 999 TXT Screenl Trend3 121130 txt Runtime Error RTE 001 Workaround To minimize membership in any one group change the Screen name and the Object name so the first four characters of the visible file name are unique For example Screen Names S1 S2 Object Names AAA BAA Visible File Name Internal File Name
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