e-magine what we can do together.
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1. essential icms System and Hardware Specifications Ww Ube Definitive Learning Content ManagementSystemg W dpa e js Fi e maginean LCMS that is robust scalable and affordable e magine what we can do together ASP SOLUTIONS 338 Streeter Drive North Sioux City SD 57049 800 500 9467 www landmarkasp com SYSTEM REQUIREMENTS eLogic Learning s eSSential LCMS is a web based application that runs through a standard Web browser The minimum hardware requirements are 486 66 MHz processor Pentium processor recommended eLogic Learning s platform supports Microsoft s Internet Explorer version 5 5 and higher Netscape version 7 0 and Microsoft s Internet Explorer for Macintosh version 5 2 The default security settings of the browser are all that are needed to run the application If the security settings are not set to the default then a check on the Scripting tab within the security settings of the browser will need to be checked Make sure that the option to allow Active Scripting is enabled END USER SYSTEM REQUIREMENTS Administrative Users Administrative Admin users will need to download two one time ActiveX plug ins The plug ins are for eLogic s authoring tool and Crystal Reports report viewer If the admin user does not have local admin rights to the PC that they will be using then these plug ins will have to be installed by the client s IT staff They can be pushed to the end2. http www java com LANGUAGES AND CURRENCIES SUPPORTED The current eLogic platform supports 52 languages and 8 bit unicode A list will be made available as appropriate US Dollars are the only currency we currently support however conver sion to other currencies can be made available Databases Used Standard Microsoft SQL 2000 Editable Un editable Operator and System Administrator Documentation The user manual can be made is customized for editable and each client FREQUENCY OF DOCUMENTATION UPDATES Typically updates are released on a quarterly basis ESTIMATED FILE LOADING AND UNLOADING TIME This is determined by the user s computer configuration and connec tivity speed of the end user SYSTEM FLOW CHARTS information flow to from major functions This is proprietary information and can be made available as the business partnership progresses VERSION RELEASE HISTORY eSSential v8 2 was released January 2005 SYSTEMS INTEGRATION INTEROPERABILITY STANDARDS The eSSential platform has a complete set of API s that allow for seamless integration into your corpo rate HRIS system via batch upload or direct connects Integration into Microsoft Outlook is possible utilizing the eLogic Learning calendaring system that is built into the platform This is unique to each client s specifications and will need some configuration The platform s API s also allow for an easy and fast way to
3. there are times when maintenance is necessary For those times when we need to use this window or in the event of an unexpected emergency we notify the client at least 24 hours in advance This is accomplished via email Each of our clients provides us with the proper email contact address It is the client s responsibility to keep this current and updated with eLogic Learning STANDARD OPERATING EQUIPMENT The following is a matrix of equipment and base software that we host and administer for our clients If your equipment is not on this list don t worry It just means that we may have to acquire the proper skill sets or training In that case there may be additional charges to the client We have the in house knowledge for any of the items listed below We also have business alliances with most of the companies listed So we have easy and quick access to even more in depth support design analysis trou bleshooting and other valuable tools Network Cisco Routers Switches Hubs Content Switch Load Balancers Servers Dell Compaq Network storage Dell Compaq RAID arrays Network Appliance EMC Database Microsoft SQL 2000 Monitoring MediaHouse IPMonitor Big Brother MS SNMP Webserving Microsoft IIS 4 0 Microsoft IIS 5 0 Operating Systems NT Server 4 0 Windows 2000 Network Backup ArcServelT HP Autoloader DLT8000 Racks Dell DEDICATED HARDWARE CONFIGURATION All se
4. user by a software distribution system manually or automatical ly by just going to the eSSential platform and navigat ing to a content page Front End Student Users The student user will need no additional plug ins or settings The only plug ins that would be needed would be the ones for Flash Adobe PDF or Microsoft s Media Player which comes standard with Windows OS TOOLS Optional Plug ins Plug ins are for eLogic Learning s content editing tool and Crystal Reports report viewer are recommended as these plug ins are only needed if the client is using the Student Notes and Student Certificate Options Editing Tool Plug in This is a one time plug in that will be needed for a student to create maintain and edit their notes pertaining to a specific course If the client uses a software management system to control what software is delivered to the desktop eLogic Learning can provide them with an executable version so they can push it to the end user s desktop Crystal Reports Report Viewer This a one time Plug in that will be needed for students to view their certificates of completion for a specific course If the client uses a software management system to control what software is delivered to the desktop eLogic Learning can provide them with an executable version so they can push it to the end user s desktop Java VM Java virtual machine is required and the latest version can be obtained from Sun Microsystems at
5. utilize single login and data sharing for most portals TECHNOLOGY STANDARDS The eSSential platform conforms to most web standards including but not limited to IEEE BOBY 508c and Web Accessibility standards The eLogic platform conforms to SCORM 2004 1 3 and AICC standards for all of its course delivery methods SECURITY The eLogic Learning platform employs proprietary security logic based on a unique user id and pass word eLogic can also utilize LDAP and or Active Directory for single login customized for each client HARDWARE AND HOSTING SERVICES With respect to the Hardware and Hosting Services eLogic Learning represents the following PORTALS eLogic Learning will provide a secure network on a dedicated server for online hosting of the Platform DATA CENTER Staff eLogic Learning IT administrators and managers have many years of experience and backgrounds in Fortune 500 companies such as Ford Motor Company Bell amp Howell and Ticket Master to name a few Location eLogic Learning s Data Center is located in Tampa Florida The building itself is a CAT5 building which means that it can sustain hurricane force winds up to 150 miles per hour Security eLogic Learning has a state of the art security system consisting of motion sensors and electronic door locks that physically restrict access to the Data Center A full time Security Analyst is employed to oversee and manage this sy
6. ization Clients are provided the right and authority to run externally based monitoring software to facilitate their own monitoring needs as long as such software in the case of normal operation does not interfere with the eLogic Learning infrastructure Such software may include automated pings URL monitoring and application polling Contact us at 1 800 500 9467 or click here to e learn more
7. nsibility to ensure that all files to be backed up are available and not in any locked state Monthly tape backup amount is calculated as the average of the weekly full backups during the month For dedicated solutions each server requires an ArcServelT client license Restore requests initiated by opening a helpdesk ticket with our support call center NETWORK SECURITY eLogic Learning uses redundant Cisco PIX firewalls and IOS software to provide Network security We also have a full time security analyst on our staff that is Responsible for ensuring safety through regular security audits fixes and proactive protections log file scanning and virus detection software packages MONITORING eLogic Learning has real time monitoring notification and reporting for network server email application and database heartbeats and problems Automated SNMP polling scripts run 24x7 In the event of a downed service system or interface an administrator is immediately notified via cell phone pager message At that point the engineer will begin resolution of the problem and notify the Client The following is a list of key processes and metrics which are monitored Alarms are set off by either no response or metrics reaching critical thresholds as defined jointly by the client and eLogic Learning Bandwidth utilization URL HTTPD Email Ping CPU utilization Disk Space utilization Memory util
8. rvers are Dell 2850 60 Gigabytes GB of Storage Space Unlimited bandwidth Excludes streaming video audio module requiring review Daily site and Database back ups see VII below Performance rated at approximately 50 000 concurrent users Application Server Dual P IV 3 2 mhz Processor Three 72 GB hard drives Raid 1 2 GB of Ram 1 GB of Ram Database Server Dual P IV 3 2 mhz Processor Four 149 GB hard drives Raid 1 104 GB of Ram NETWORK Connectivity eLogic Learning has redundant connections to the Internet We use multiple providers following unique data paths to ensure band width availability and uptime Our main and backup connections are OC3 fiber that are connected directly to the carriers back bone eLogic Learning uses CISCO Systems networking equipment routers switches and hubs The back bone protocol and physical layout is a switched 10 100BaseT Ethernet net work employing BGP routing NETWORK BACKUPS We use the latest in HP Autoloader DLT 8000 Tape technology and ArcServelT software to backup your mission critical data Full backup to tape once a week Incremental backup to tape everyday Two week rotation for incremental backup tapes One month rotation for full backup tapes Verification and reporting mechanisms in place Off site tape storage Backups are performed between 6PM and 6AM eastern standard time It is the Client s respo
9. stem The building itself has an alarm system and video surveillance cameras running 24 hours a day If triggered the local police are auto matically notified Access to the data center is restricted to qualified eLogic Learning personnel only HVAC eLogic Learning s facility employs redundant air conditioning units to ensure a temperature controlled envi ronment The temperature remains constant at 65 degrees F plus or minus two degrees Humidity levels are not to exceed 40 Fire Suppression eLogic Learning s fire suppression system is a state of the art gas system that does not use any liquids This is in place to protect our servers and your valuable data Power Management eLogic Learning s date center is located within and connected to two power grids These are the same grids that supply power to the city police department and to the local hospitals If for some reason the data center looses power we can become self sufficient We use redundant Leibert UPS power systems which provide our Data Center with clean steady power We also employ Caterpillar diesel generators so that our facility can be supported and stay live without commercial power during any power outages Scheduled Maintenance From 12AM to 8AM on Sunday of each week eLogic Learning has the option of performing maintenance on the equipment in the data center We strive to minimize any impact to the overall uptime for our clients But
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