User Manual
Contents
1. Online Management System Helpdesk registration User Manual Prepared by tss FRUX Software Solutions Pvt Ltd 50 81 24 21 502 5th Floor GVK Plaza Seethampeta Main road Visakhapatnam 530016 Login Login Screen Screen Description This screen is used to Authenticate and Authorize for accessing and using different features and functionalities in Online Management System You can Login to the application by providing your User Credentials like User Name and Password Bi we s Mandatory SI No Input Type Description in English Yes No NA 1 User Name Enter the User name Yes 2 Password Enter the Password Yes Login Click on Login button to Yes log into the MIS Cancel Click on Cancel to clear NA 4 the columns in the Login Page Once you Login below screen will be displayed In the above screen you need to click on Helpdesk for registering your issue new requirements technical problems etc Once you click on Help desk below screen will be displayed Helpdesk Registration screen PIA Name Feedback Type ciated Upload Choose File No file chosen Officer Mail Id HypScanLetter PF b Submit ClearAll Screen Description When you click on Registrations under Help Desk above screen will be displayed This screen is used to upload your new requirements s2. PIAs HELP DESK SUMMARY E EE Feedback Type e e e Sub Total Grand Total TE E CS E EE Screen Description When you click on Summary under Help Desk above screen will be displayed This screen is used to view the total summary of requests i e how many requests had been made by you under that how many issues were open or closed or rejected will be displayed S No Input Type Description Wes No NAS Enter the date from when you want to l Prom Date see the request summary Yes Enter the date till when you want to 2 TO Dat see the requests summary veg 3 Search After entering the dates click on search Yes then details will be displayed below Helpdesk Status screen HELP DESK STATUS Feedback Type H Salad v Status i Open v NAME ilo Edutech Orione Reference No No Records Found Screen Description When you click on Status under Help Desk above screen will be displayed This screen is used to view the status of the requirements sent to us You can view the status either by selecting feedback type or status S No Input Type Description Mandatory Yes No NA 1 Feedback Type Select the one of the following type of the feedback from the dropdown list i e Data Correction D
3. ata Deletion Technical Issues New Requirement Change Request amp Others enable to view the status of feedback selected by you Yes 2 Status You can also see the status of all the request under status open or closed or rejected Yes Once you select either feedback type or status or both then the details under that status will be displayed
4. upport you need from us Mandatory S No Input Type Description Yes No NA 1 User Id Basis your log in user name will be No displayed Automaticall 2 User Name Basis your log in will be displayed ia Automatically 3 Officer Maid Id Enter your Email Id Yes Select the one of the following type of the feedback from the dropdown list i e Data Correction Data Deletion Technical Issues New Requirement Change Request amp Others Data Correction If you need any corrections in existed data select this feedback type 4 Feedback type Yes Data Deletion If you need any deletions in the existed data select this feedback type Technical issues if you need any support technical assistance from us regarding MIS select this feedback type New Requirement If you have any new requirement in the MIS select this feedback type Change Request If you want any changes in the MIS select this feedback type Others If your requirement is not in the above category then select this feedback type You can upload screenshots for our easy 5 Upload understanding regarding the problem No can upload same by clicking upload Subject 6 Comments Enter your comments Yes 7 Submit Click on submit then your request will be Yes sent to us Helpdesk Summary screen From date YYYY MM DD E To date YYYY MM DD Search
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