Pathways - Citizens
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1. Game of the Century batting team down by 3 with bases loaded and 2 outs The phone rings Do you answer the phone and miss the history making play OR Do you possibly miss the most important phone call of your life When you subscribe to Caller ID and Digital TV service thru Citizens you have the option of having the Caller ID show up right on your TV screen This way you can determine if you want to talk now or return the call at a more convenient time Citizens has over 20 custom calling features to help simplify your life For more information on this and other calling features contact our Corporate Office at 715 237 2605 Help Wanted Accounting Manager Citizens 1s seeking a highly motivated individual with proven managerial and accounting experience Minimal education requirements include a Bachelor s degree in accounting with four to five years experience Two years in telephony and a CPA preferred If you or someone you know are interested in this position more information can be found on our website at www citizens tel net JobOpportunities html Reduce clutter with eBill With the school year beginning your counters are getting filled with notes homework permission slips calendars and those cherished drawings in addition to those pesky bills you receive every month a a D To help reduce the clutter on your counters and make sure you get your bills paid on time you can opt to receive your Citi2. Pathways F September 2013 Issue Connected Your pahaan T The world October is Cooperative Month Each year in October cooperatives around the United States demonstrate the power of the cooperative principles and the best business model in the world Cooperatives strengthen the economy provide jobs and support communities To celebrate October being Co op Month Citizens will be holding its annual Customer Appreciation Day on Saturday October 19th from 9 30am to 1 00pm at the New Auburn School Activities for the day include handing out Capital Credit Checks Registering to Win Prizes a Chicken Dinner prepared by the New Auburn Fire Department Kids Activities and Displays Be sure to mark your calendars to join us Citizens will also be on hand at the 2013 Barron County Co op Kick Off event which will be held on Thursday October 10th at the Barron Electric Cooperative office located in Barron WI from Noon 4 00pm The event will feature a hot meal drawings for an HDTV and kid s bike entertainment numerous displays activities for the kids an electronics recycling drive as well as the chance to shred your confidential records There will also be several special presentations from the Barron Maple Grove Fire Department s Jaws of Life and the Lifelink Helicopter and the Barron County K 9 Units Citizens is pleased to be a Gold Sponsor of this event along with Barron Electric Cooperative Inc Country Pride amp Country Com
3. diately Get Citizens ON ALERT the Care That s Always There YOUR TY le V EROGEN a favorite shows AND control your DVR recordings when you are away from home on multiple devices including Watch for more information in the near future Digital TV powered by Celect Communications Some Restrictions Apply No programming fees apply computers smartphones tablets and more YOUR BUSINESS PROTECTED V4 MONITORING SERVICES By using an internet connected device you will gain access to Watch your live TV channels Schedule and manage your DVR recordings Search the program guide JE SURVEILLANCE CAMERAS COnnecteal a 4 PROFESSIONAL INSTALLATION C ITIZENS V4 LOCAL TECHNICAL SUPPORT MONITORING For Monitoring Services Call 715 237 2605 Feature of the Month The Caller ID calling feature allows you to view the Name and the Number of the person or company trying to reach you Caller ID only displays on a phone that supports the feature and if the number is available at the time the call is placed For only 4 00 month with Caller ID Name and Number you can always see who called even when they don t leave a message giving you the option of calling them back or waiting for them to call again This is also a great way to save phone numbers to your address book or calling lists Find out who s calling without taking your eyes off the TV ae eee ee 123 1234 You are in the middle of watching The
4. el and still remains so today Everyone who has services through Citizens is considered a member of the Cooperative As members you are owners who have a voice in how the cooperative operates and also share in the profits of the cooperative The profits of the Coop are allocated to members in the form of Capital Credits Your allocation is based on a formula of the cooperative s net margin and how much you spend with the coop Each year you receive an allocation statement showing the amount you have earned and the amount that was credited to your Capital Credit account Capital Credits accumulate in your name and are refunded by action of the Cooperative s Board of Directors in accordance with the cooperative s bylaws and as the financial condition of the Cooperative warrants The accrued capital credits are yours in the event of death they become part of your estate Be sure to put the allocation notice in with your important papers so it can be addressed at that time In the event of a Divorce the Capital credits should be addressed as part of the settlement Even if you move out of the service area the Capital Credits remain in your account until paid out by the Cooperative s Board of Directors To receive future retirement payouts please be sure to keep Citizens updated with your current address 2013 Customer Appreciation Day Saturday October 19 2013 New Auburn School 9 30am 1 00pm Schedule a Events ei pE i 9 30an Op
5. fort Mosaic Telecom and WESTconsin Credit Union Special Gold Sponsors of the event include the Mayo Health System 5R Processors Ltd Confidential Shredding Premium Waters Inc PUSH Inc Star 97 7 WJMC and Fox 99 1 e o0 Collaborate Communicate Cooperate Co op Month Facts Co op Month became an October event in 1930 as a way for cooperatives to educate consumers about their structure In 1948 an official proclamation was made naming October as Cooperative Month by Minnesota Governor Luther Youngdahl Soon the October Co op Month celebration spread to other states In 1964 Co op Month became a national event In the United States alone there are 29 000 cooperatives with more than 100 million members Worldwide more than 1 billion people belong to cooperatives There are 260 telephone cooperatives that provide service to 1 2 million households and are often the first to provide advanced telecommunication services to rural areas TABLE OF CONTENTS October is Co op Month 1 Monthly Drawing Winners 2 In the Community 2 Employee Certfications 2 Capital Credits 3 Customer Appreciation Day 3 New Services 4 Feature of the Month 5 Reduce Clutter with eBill 5 Technology Classes 6 Tech Spot 6 Digital TV Channel Updates 7 Digital TV How Tos 7 CEO General Manager Dennis Bachman Board of Directors Suzanne Perry President Robert Eggleston Vice President Donald Newman Secretary Veda Reed Treasurer Wayne Olson Direct
6. l be moving from channel 109 to channel 95 Digital TV How Tos If you find a program that will be showing at a later time or date you can use the Reminder or Autotune features to make sure you don t miss it Using the Set Reminder option will prompt a box to pop up on your screen at the start time of the desired program To set a Reminder 1 Once you have found the program you d like to watch in the Guide press OK 2 Using the Directional Arrows highlight Set Reminder and press OK 3 In the Guide next to the program you will see a icon 4 At the time the program begins you will see a box moving on your screen with the following information PROGRAM REMINDER Station Name Press info to view details 5 Pressing the info button will give you a brief description on the programming Using the Set Autotune option will automatically transfer you to the desired program To set Autotune 1 Once you have found the program you d like to watch in the Guide press OK 2 Using the Directional Arrows highlight Set Autotune and press OK 3 In the Guide next to the program you will see a S icon 4 When the program begins you will see a box pop up on your screen with the Program Name as well as the Channel Number You will be able to Tune In to the program or Cancel the Autotune Capital Credits Being a cooperative was once a popular way to start a business When Citizens was formed in 1952 it implemented the cooperative mod
7. m Pick up your Capital Credit Check oe tie Sign up for Prize Drawings Activities for the Kids Informational Sessions Digital TV Tablets PCs amp Routers Informational Sessions New Features Home amp Business Monitoring Services FREE Chicken Dinner prepared by the New Auburn Fire Department Upcoming FREE Technology Classes Informational Sessions October 19 2013 New Auburn School 10 00am 11 15am Pinterest September 17 2013 K F 9 00am amp 6 00pm During this class you ll get an overview of oo the virtual pinboard that lets you organize During the Customer Appreciation Day you will be able to attend mini sessions on Digital TV New Features Tablets PCs amp Routers and Home amp Business Monitoring Services and share all the things you find on the web Plus you ll learn how to sign up and create your own Pinterest Board SEPTEMBER Bring your laptop if you have one Check out page 3 of this Newsletter for times These classes are FREE and will run approximately an hour unless otherwise noted Limit of 20 people per class Minimum of 5 You can register for either class by contacting our Corporate Office by phone at 715 237 2605 or send an e mail to swat citizens tel net Fr Snir i gt a gt ai b p m gt al p Why won t my printer work If there are no error messages pointing you to the problem check to be sure that the
8. or Lynn Trowbridge Director Bryce Harelstad Director A L Located at 328 W Main St New Auburn WI 54757 Hours Monday Friday 8 00am 4 30pm Main Phone 715 237 2605 715 859 6200 or Just Dial 611 Toll Free 888 815 5550 Fax 715 237 2812 www citizens tel net Citizens Telephone Cooperative Inc dba Citizens Connected Monthly Drawing Winners Each month we will hold a random drawing for ten 10 5 00 winners who pay their bills before the 20th of the month July Winners John amp Ann Granholt Elton amp Florence Burchell Scott amp Tonya Nacke Alton amp Elizabeth Hodges Ann Wicken Thomas amp Shannon Luepke II Ronald amp Janice Davis Donald amp Melissa Taylor Jr Clinton amp Peggy Worden Keith Peerson August Winners US Post Edward amp Vivian Frion Lois Avery Charles amp Judith Olson Richard Woodford Delores Moore Kelly amp Jason Olson James amp Gwen Johnson Stephanie Farrington James amp Janice Gordon Citizens in the Community This summer Citizens participated in the Chetek Liberty Fest New Auburn Jamboree Days and the Bloomer Community parades A BIG thank you goes to Jack Perry for building the plane for our float Citizens employees and Board Members also participated in the New Auburn FFA Heart Walk and helped out at the Food amp Beer Stands at the New Auburn Jamboree Days Citizens is a proud sponsor of both events Employee receives Cisco Ce
9. printer is still connected via USB or Ethernet cable or if a wireless model that the W1 F1 is enabled and that you re connected to the right network The printer driver and software needs to be installed on the computer you want to print from It s possible that the driver has become corrupted it should be reinstalled check the manufacturer s download page for the latest version If it still doesn t work check out the troubleshooting section in the printer s User Manual and if need be contact tech support If you are still unable to access the printer please contact one of our SWAT Services Technicians at 715 237 HELP or swat citizens tel net Having problems with your computer printer or gadget Citizens S W A f Technicians are here to help Emergency Device for Independent Living Living alone can be an uneasy situation especially for elderly individuals living with medical difficulties Citizens ON ALERT service is a simple cost effective solution that allows individuals the satisfaction of independent living with the peace of mind that comes in knowing there s always someone to help Thoughtful care is immediate with Citizens ON ALERT service When a medical emergency arises a simple touch to the button on either a phone or wireless transmitter instantly connects you or a loved one to a professional central station operator CSO who will quickly assess the individuals needs and send the appropriate help 1mme
10. rtification Citizens Network Administrator Adam Wennerberg recently attended a Cisco Boot Camp and became a Cisco Certified Network Associate CCNA The CCNA certification recognizes basic competency in installation and support of medium sized networks Adam has been certified in networking routers and switches as well as network security and management Congratulations Adam Digital TV powered by Celect Communications New Channels COMING SOON truTV HD 471 MLB StrikeZone HD 216 New MUSIC Channels N ew As of August 29th the Music Channels have a new look They now feature the song title o artist and album name as well as a slide show of images The new channels are also TV G u id e grouped by genre as follows On October 1 2013 Country 900 906 Pop Decades 927 931 Classical 942 947 E T E Rock 907 913 Urban 932 935 Galaxie Plus 948 951 A eee eer as Pop 914 926 Jazz 936 94 Latino 952 957 ae new TV Guide Channel Changes If you have a DVR As of August 17 2013 Speed channels 36 amp 436 is now referred to as FOX Sports 1 you will need to reschedule any future As of August 17 2013 Fuel TV channel 151 is now referred to as FOX Sports 2 recordings As of August 20 2013 Current TV channel 106 is now reffered to as Al Jazeera America As of September 2 2013 FOX Soccer channel 205 is now referred to as FXX As of September 26 2013 Investigation Discovery wil
11. zens statements electronically Each month when your statement is available you will receive an e mail notification You can then log in to your Citizens account at your convenience to view present and past statements s ee View amp pay your bills online at www citizens tel net ys You can schedule an e mail reminder to your electronic calendar prompting you to pay your bill OR you can set up your payment to be taken directly out of your checking savings or credit card every month it s all up to you GO GREEN To help you save time money and counter space sign up for eBill today PRSRT STD U S POSTAGE PAI A New Aub WI Nf Permit No 5 COIA Your palhwv ay To he world Citizens Connected PO Box 127 328 W Main St New Auburn WI 54757 What s Inside Co op Month Celebrations Feature of the Month Upcoming Classes New Services Digital TV Updates Save the Date 2013 Customer Appreciation Day Saturday October 19th New Auburn School 7 30am 1 00pm There s something for the whole family Look inside for more info
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