Windows 95 ProE
Contents
1. Magic Touch Troubleshooting Guide Controller ProE Operating System Windows 95 Problem Observed Possible Causes Suggested Solutions 1 Windows did not 1 1 The controller box Check the connection Try a different com port if detect Magic Touch is not connected to a available as a new hardware free com port 1 2 The com port may Run TEST from the diskette as instructed in your be occupied by other User s Manual Part 2 If testing failed controller device or defective error try it on a different com port or computer if available 1 3 The controller may Same as above If testing failed contact tech be defective support to report problem code ProE9501 2 No response to 2 1 Touch screen Make sure the touch screen cable is connected to the touch cable is not connected the controller box When the screen is touched the properly to the light on the controller box should dim 2 2 Installed the Make sure the installation diskette used is labeled for wrong driver ProE and Win95 If wrong driver has been installed run uninstall to remove it 2 3 The driver is out of Check the driver download page at www magictouch com to compare the version listed with the one printed on your diskette label If it is different uninstall your driver Download and install the new one 2 4 The driver was not The Windows must detect the controller as a new installed correctly hardware and Update Device Wizard will insta2. ll the driver from the diskette which must be inserted into the floppy disk drive See User s Manual Part 2 2 5 Other touch Make sure all the previously installed touch screen screen driver may be drivers are removed before installing Magic Touch installed previously driver 2 6 The touch screen The light on the controller box dims when the screen panel may be is touched If the light on the controller box does not defective respond to the touch contact tech support to report problem code ProE9502 Make sure to use the stylus to touch the center of is not accurate to be calibrated each X one at a time total 3 X s 4 The touch position 4 1 The touch screen Open the paint program and use stylus to draw is accurate in most may have linearity horizontal and vertical lines on the screen If the line areas but off alot in problem is curved in certain area contact tech support to certain area report problem code ProE9503 5 The cursor keeps 5 1 The touch screen Contact tech support to report problem code jumping to certain may have shorts ProE9504 area or is stuck 6 Touch screen 6 1 The program may Touch screen is only compatible with Windows does not work in not be a Windows mouse driven programs The typical application is certain program program or not a for left mouse button clicking or dragging mouse driven KEYTEC INC TECH SUPPORT tech magictouch com 972 234 8617
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