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LinkPoint® 9000

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1. Operator Action Press the 2 key labeled VOID Press the W key under the prompt ONLINE You must choose the type of transaction to be voided To void a sale return post auth or force transaction press the W key under the transaction type To void an override press MORE to advance the menu When the menu advances press the W key under the word OVERRIDE VOID SALE When you choose the transaction you may have to enter a terminal Fagsworg password If so enter the password and press OK E E E E optional 2001 LinkPoint International Inc 78 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message VOID SALE Clerk a a a optional VOID SALE Clerk Reference VOID SALE CARD XXXXXXXXXX5836 Total 1 00 Press OK to accept Press CANCEL to quit VOID SALE Processing VOID SALE APPROVED Printing VOID SALE Tear off merchant receipt and press OK for customer copy 2001 LinkPoint International Inc 79 Operator Action Key in the clerk number and press OK Key in the reference transaction number of the item you need to void and press OK If the transaction you need to void appears on the display press OK if not press CANC to return to the SWIPE CARD screen Please wait whi
2. gt CONFIGURATION MENU OPER KEY PARM CONF INJ LOAD CARD gt CONFIGURATION MENU TERM SRL CONFIG TERM SERIAL Enter Serial XXXXXXXX Operator Action Press the 0 key Press the W key under the prompt CONFIG Press the MORE key Press the MORE key Press the W key under the prompt TERM SRL Key in the terminal serial number up to eight digits press OK 2001 LinkPoint International Inc 64 LinkPoint 9000 Reference Manual Tip Report TERMINAL CONFIGURATION Please use the following procedure to print a tip report NOTE This feature is currently not available Display Message 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Password a a E E optional gt SETTLEMENT MENU DTL TTL TIPS HOST BITCH RPRT RPRT TTL TIPS REPORT MENU SRVR ALL SRVR Operator Action Press the 0 key Press the W key under the prompt STTLMENT Key in the password and press OK Press the W key under the TIPS RPRT prompt Press the W key under the SRVR prompt to see the tips entered by a specific server or press the W key under the ALL SRVR prompt to see the tips entered by all servers 2001 LinkPoi
3. gt Press the MORE key MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK gt Press the W key under the PRIN BATC prompt MERCHANT PREFERENCES CONFIGURATION MENU OFF KEY PRIN PRIN LINE INJ FDC BATC PRINTING BATCH NUM Press the W key under the appropriate prompt and press OK Print Batch Number Yes 2001 LinkPoint International Inc 19 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Card Type Configuration This setting allows the user to choose the credit cards that the terminal will accept for transaction processing NOTE Before entering this function please confirm with the processor the credit cards that the merchant account can accept Display Message Ls 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFURATION MENU Password a E E optional gt CONFIGURATION MENU MRCH COMM SYS PRNT gt CONFIGURATION MENU OPER KEY PARM CONF INJ LOAD CARD Operator Action Press the 0 key Press the W key under the CONFIG prompt Key in the password and press OK Press the MORE key Press the W key under the CONF CARD prompt 2001 LinkPoint International Inc 20 LinkPoint 9000 Reference Man
4. CONFIGURATION MENU Password E E E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG MERCHANT RECEIPT CONFIGURATION MENU DISC HEAD TRAI LOC LAIM ER LER gt MERCHANT RECEIPT HEADER MENU LINE LINE LINE LINE 1 2 3 4 MERCHANT RECEIPT HEADER MENU TERMINAL CONFIGURATION Operator Action Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt RECEIPT Press the W key under the prompt HEADER Press the W key under the appropriate prompt to begin entering the receipt header data or press MORE to proceed to the next menu Either press the W key under the prompt LINE 5 or press the MORE key to return to the previous menu 2001 LinkPoint International Inc 57 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action Key in the alphanumeric data up to 32 characters to appear on line HEADERCINE 1 1 on the receipt trailer and press OK Please refer to page 8 to see Enter how to enter alphanumeric information into the terminal Header Line 1 E E E E Receipt Trailer Message The trailer lines are the optional lines of text that appear on the merchant receipt after the merchant disclaimer lin
5. 2001 LinkPoint International Inc 103 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished adjustment receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX ADJUSTMENT 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 2 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX ORIGINAL 5 00 01 02 SW NEW AMOUNT 7 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT AP MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Original transaction amount New transaction amount Customized cardholder agreement Approval confirmation 104 LinkPoint 9000 Reference Manual FORCE 8 KEY STANDARD KEY OPERATIONS The force procedure is a monetary function that is used to complete a transaction that was either authorized on the terminal on a previous day or voice authorized at any time The transaction is similar to a ticket only procedure In either situation you must use a manual imprinter to supplement the transaction data If you have per
6. CREDIT RETURN APPROVED Printing CREDIT RETURN Tear off merchant receipt and press OK for customer copy STANDARD KEY OPERATIONS Operator Action Key in the last four digits of the credit card number and press OK Please wait while the terminal communicates with the host computer Please wait while the terminal prints the merchant copy of the receipt Tear off merchant copy of receipt and press OK to print customer copy 2001 LinkPoint International Inc 85 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Return Manual Entry Display Message Operator Action Press the 3 key labeled RETURN 09 01 99 15 30 SWIPE CARD Press the W key under the word CRDT RETURN MENU DBT CRDT OFF ATM LINE CREDIT RETURN Key in the clerk number and press OK Clerk ee RETURN Key in the invoice number up to seven digits and press OK er Invoice CREDIT RETURN Key in the credit card number and press OK Swipe Credit Card or Manually Enter Card Number CREDIT RETURN Key in the credit card expiration date and press OK Exp MM YY 2001 LinkPoint International Inc 86 LinkPoint 9000 Reference Manual Display Message CREDIT RETURN Exp 01 02 Amount 0 00
7. ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Key in the password and press OK Password E E E E optional Press the MORE key SETTLEMENT MENU DTL TTL TIPS HOST BITCH RPRT RPRT TTL Press the W key under the CLR BATCH prompt SETTLEMENT MENU CLR OFF CONF BITCH LINE CLOS 2001 LinkPoint International Inc 141 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message CLEAR BATCH Password a E E E optional CLEAR BATCH Are you sure Press OK to accept Press CANCEL to quit E E E E 09 01 99 15 30 SWIPE CARD Operator Action Key in the password and press OK Press OK to clear the batch from the terminal memory or CANC to exit the function The displays several screens before returning to the SWIPE CARD screen 2001 LinkPoint International Inc 142 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS SETTLEMENT Online Transactions The LinkPoint 9000 does not have a settlement or a close batch feature because the batch is closed automatically at the end of each business day If you wish to confirm a batch closed please print a detail batch report for either the 1st 274 or 3 4 most recent batch as described in the Reports section Upload Offline Transaction
8. Ls 09 01 99 15 30 SWIPE CARD OVERRIDE MENU DBT CRDT OFF OVER OVER LINE CREDIT OVERRIDE Clerk a E E optional CREDIT OVERRIDE Clerk Invoice XXXXXXX E a E E optional CREDIT OVERRIDE Swipe Credit Card Or Manually Enter Card Number Operator Action Press the 9 key labeled OVERRIDE Press the W key under the prompt CRDT OVER Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Swipe the credit card through the card reader 2001 LinkPoint International Inc 110 LinkPoint 9000 Reference Manual Display Message CREDIT OVERRIDE Enter Last 4 Digits From PAN CREDIT OVERRIDE Amount 0 00 CREDIT OVERRIDE Processing CREDIT OVERRIDE APPROVED Printing CREDIT OVERRIDE Tear off merchant receipt and press OK for customer copy STANDARD KEY OPERATIONS Operator Action Key in the last four digits of the credit card number and press OK Key in the dollar amount of the transaction and press OK Please wait while the terminal communicates with the host computer When the transaction is approved the terminal will begin printing the merchant copy of the receipt When the merchant copy of the receipt finishes
9. Merchant ID FDC merchant ID Transaction type Number of transactions Transaction total Transaction type Number of transactions Transaction total The single host totals report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX HOST TOTALS 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX PROCESSING CODE XXXXXXX POS ENTRY MODE XXXXXXXXXXX ACCOUNT XXXXXXXXXXXXXXKXKX TOTAL 10 00 REFERENCE 1 AUTH NUMBER XXXXXX OK 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC merchant ID Processing code POS entry mode Credit card number Transaction total Reference Transaction number Authorization number 140 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS CLEAR BATCH This procedure allows you to delete the batch transactions in a current open batch The transactions in the cleared batch will not be deleted off of the host computer To delete the transactions off of the host computer the transactions must be voided Please see the void procedures that begin on page 78 To clear the procedures please the follow the procedures below Display Message Operator Action Press the 0 key labeled ADMIN 09 01 99 15 30 SWIPE CARD E gt Press the W key under the word STTLMENT
10. Press the MORE key Press the MORE key 2001 LinkPoint International Inc 34 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the KEY INJ prompt MERCHANT PREFERENCES CONFIGURATION MENU OFF KEY PRIN PRIN LINE INJ FDC BATC KEY INJ ALLOWED Press the W key under the appropriate prompt and press OK Key Inj Allowed Yes Yes No E E E E Market Type This procedure allows the user to select what type of business transactions the terminal will process retail or restaurant Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Key in the password and press OK Password a a E E optional 2001 LinkPoint International Inc 35 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG MERCHANT HOST CONFIGURATION MENU MRCH BANK OPER MAR ID ID ENV KET CONFIG MARKET TYPE Select Market Type Retail REST RE RANT TAIL Operator Action Press the
11. optional CREDIT SALE Key in the transaction invoice number up to seven digits and press OK Clerk Invoice a E E optional CREDIT SALE Key in the amount of the transaction and press OK Clerk Invoice Amount 0 00 2001 LinkPoint International Inc 71 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action CREDIT SALE Please wait for terminal to process the transaction Processing CREDIT SALE When the transaction is approved the terminal will begin printing the merchant copy of the receipt APPROVED Printing CREDIT SALE When the merchant copy of the receipt finishes printing press OK to print the customer copy of the receipt Tear off merchant receipt and press OK for customer copy 2001 LinkPoint International Inc 72 LinkPoint 9000 Reference Manual Sale Manual Entry Display Message 09 01 99 15 30 SWIPE CARD CREDIT SALE Clerk a a E E optional CREDIT SALE Clerk Invoice a a E E optional CREDIT SALE Clerk Invoice Amount 0 00 CREDIT SALE Swipe Credit Card or Manually Enter Card Number CREDIT SALE Exp MM YY STANDARD KEY OPERATIONS Operator Action Press the blue CREDIT SALE
12. Once you choose which transaction to password protect press the PASWORD OIR E key under the appropriate prompt and press OK Password Protect No Yes No E E E E Authorization Adjustment The authorization adjustment feature allows the user to change the amount of an authorized transaction before the batch is settled To activate this feature please follow the procedure below Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the MORE key ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt Press the W key under the APP FUNC prompt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE 2001 LinkPoint International Inc 14 LinkPoint 9000 Reference Manual Display Message APPLICATION FUNCTION MENU ACT PASS PRNT IVE WORD gt APPLICATION ACTIVATION MENU AJST AUTH CASH CLR MENT ONLY BACK BTCH ACTIVATE ADJUSTMENT Activate Adjustment Yes Yes No Backlight TERMINAL CONFIGURATION Operator Action Press the W key under the prompt ACTIVE Press the W key under the AJSTMENT prompt then press OK Press the W key under the word YES then press OK Press CANC to return to the idle prompt To control terminal and keypad illumination please follow the
13. 2001 LinkPoint International Inc 53 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message PRINT CONFIG Printing Operator Action Please wait while the configuration settings print The printer configuration settings report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX PRINT CONFIG 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX APPLICATION HEADER HH1 INVOICE REQUIRED No MERCHANT OPERATING ENV OFF MERCHANT TIMEOUT 300 OPERATOR REQUIRED Yes PIN ENTRY TIMEOUT 60 SEND TIMEOUT 60 TIPPING REQUIRED APPLICATION VERSION 00 00 25 GEN APP VERSION 00 00 39 PAX VERSION 1030 ISL VERSION 001 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Printer configuration settings Application version 54 LinkPoint 9000 Reference Manual Quick Sale Procedure TERMINAL CONFIGURATION This feature allows the merchant to perform all the steps of a transaction quickly without being prompted to give the unit to the customer Display Message 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION M
14. CREDIT RETURN Processing CREDIT RETURN APPROVED Printing CREDIT RETURN Tear off merchant receipt and press OK for customer copy STANDARD KEY OPERATIONS Operator Action Key in the dollar amount and press OK Please wait while the terminal communicates with the host computer Please wait while the terminal prints the merchant copy of the receipt Tear off merchant copy of receipt and press OK to print customer copy 2001 LinkPoint International Inc 87 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The merchant copy of the finished return receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX CREDIT RETURN 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 KY AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number Batch number Authorization number Transaction amount Custo
15. MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RORD NAME RORD NAME gt MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK Operator Action Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt PREF Press the MORE key Press the MORE key again 2001 LinkPoint International Inc 40 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the OFF LINE prompt MERCHANT PREFERENCES CONFIGURATION MENU OFF KEY PRIN PRIN LINE INJ FDC BATC SET OFFLINE TRANS Press the W key under the appropriate prompt and press OK Offline Required Yes Yes No E E E Operating Environment Flag This flag once activated will verify whether the terminal is located in the merchant location on premise or outside of the merchant location off premise Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Key in the password and press OK Password 2001 LinkPoint International Inc 41 LinkPoint 9000 Reference Man
16. Market Type wisi herota ei aT 34 Merchant ID Number we 3D Merchant Location 37 Merchant Password O Offline Flag hehe E 38 Operating Enviroment Flag seseseseeeeeeeeee seee 40 Operator ID Required Prompt ooh Operator Name Prompt cee eee cee creeeeee 41 Operator Password sesend as ie 43 PAN Check eee 46 Parameter Download ss AT PIN Entry Timeout ee 1 48 Print Application Setting Report eee 49 Print Merchant Configuration 0 cesses 52 Quick Sale Procedure P Receipt Header Message c eceeesessesseseceeeeeees 55 Receipt Trailer Message cceesessseseseceeeeenees 57 Scheduled Event Time 159 Screen Timeout 60 Send Timeout 61 Terminal Serial Number cece eeeeeeeeteeeeeees 62 Tp Reports 2 0 eee ee ges Tip Required Function al View System Configuration 66 Track 2 Datas itecoscs ceusscyettesaseciysencerteetits civersaee TRAN TYPE INVLD Troubleshooting Guidelines U UNAUTH TRANS 0 oe cccccceceeeeecseneeseeeteeeeeeeaeeeens 148 UNAUTH USER ceccccceceseeececneeeeeteeneeenaeeeees 148 Wrnpack ni gc cscivecesscesccssecitesade segesssacesces secncuesecobeasoecedes 2 LinkPoint 9000 Reference Manual
17. key under the prompt ADDR to enter the city name only press the W key under the prompt CITY to enter the two character state name press the W key under the prompt STAT or press the MORE key to enter other merchant information To enter the company location Zip Code press the W key under the prompt ZIP to enter the company telephone number press the Ml key under the prompt TEL to enter the terminal ID press the Ml key under the prompt FDC ID 16 digit merchant number Key in the merchant information then press OK Either continue to enter merchant information or press CANC key to return to the SWIPE CARD message Please see page 8 on how to enter alphanumeric information into the terminal This feature allows the user to perform an offline transaction An offline transaction is one that is not sent to the host computer for processing but stored in the terminal for later processing Display Message 08 30 99 08 00 SWIPE CARD 2001 LinkPoint International Inc 39 Operator Action Press the 0 key LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt
18. 32 characters to appear on line 1 on the receipt trailer and press OK Please see page 8 to see how to enter alphanumeric information into the terminal 2001 LinkPoint International Inc 59 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Scheduled Event Time This setting controls the cutoff time for transactions to be grouped into the same batch within the terminal It does not control when the batches are settled at the host because the batches close automatically The scheduled event time should be set to coincide with the 2 00 P M E S T host settlement time Display Message Ls 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional gt CONFIGURATION MENU MRCH COMM SYS PRNT gt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Operator Action Press the 0 key Press the W key under the prompt CONFIG Enter the password and press OK Press the W key under the MRCH prompt Press the MORE key 2001 LinkPoint International Inc 60 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the SET SCHE prompt MERCHANT CONFIGURATION MENU SET SCHE SET SCH
19. 75 mm at printer Width 3 2 in 80 mm at grip 4 12 in 103 mm at printer Length 11 84 in 296 mm Shipping Weight 4 Ib 1 8 kg Thermal paper roll Width 2 4 inch width roll Core Diameter 12 inch Paper Length 65 feet 150 LinkPoint 9000 Reference Manual GLOSSARY Account Number Card Reader Display Line Cord PIN Printer Refund Return Store Swipe Terminal Track 2 Data 2001 LinkPoint International Inc 151 GLOSSARY 1 A unique series or group of digits used to numerically identify each cardholder 2 The unique identification number assigned to the account of a specific party within a given institution The slot on the terminal that automatically reads the magnetic stripe or bar code on the back of an encoded bankcard or credit card The small screen on your terminal that displays messages to guide users through different operations and to alert users when errors or problems occur A telephone type cord with modular plugs for connecting a device to another device or outlet The acronym for personal identification number a four to 16 digit confidential code or electronic signature used by cardholders to identify themselves to the host computer as the proper users of specific credit or debit cards A device used for imprinting records of a transaction on paper A printer is build into your LinkPoint 9000 terminal to print receipts and records of transactions A moneta
20. 9000 utilizes a dual track magnetic card reader see Figure 17 As the guides on the terminal indicate a card can be swiped either left to right or right to left for transaction processing Figure 17 The Keypad and Key Functions You communicate with the LinkPoint 9000 terminal through the terminal s keyboard see Figure 18 The keyboard allows you choose the transaction type and then enter the necessary data 2001 LinkPoint International Inc 7 LinkPoint 9000 Reference Manual TERMINAL FEATURES Figure 18 As Figure 18 illustrates your LinkPoint 9000 terminal keyboard has 28 keys that can select numbers enter letters or special characters choose functions advance paper and enter data You use the number keys to begin transactions or enter data Entering Alphanumeric Data from the Keypad As previously stated the LinkPoint 9000 has 28 keys that can be used to enter as many as 43 different characters To enter a space press the 1 key and the ALPHA key once To enter alphanumeric characters press the numeric key with the desired character then press the ALPHA key to convert the number to the desired character as shown in Figure 19 To enter special characters such as simply press 0 key and the ALPHA key the proper number of times see Figure 20 Character 2 A 2001 LinkPoint International Operator Action Press the 2 key Press the 2 key Press the ALPHA key once Press
21. Action Press the W key under the OFFLINE prompt Press the W key under the type of transaction to be processed Key in the reference transaction number of the item you need to void and press OK key Either press OK key to process the displayed transaction or press CANC_ key to exit the procedure Please wait while the terminal communicates with the host computer Please wait while the terminal prints the merchant copy of the receipt 2001 LinkPoint International Inc 144 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The uploaded sale receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX CREDIT SALE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 2 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 20 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement 145 LinkPoint 9000 Reference Manual APPENDI
22. CASH CLR MENT ONLY BACK BTCH Operator Action Press the 0 key Press the MORE key Press the W key under the APP FUNC prompt Press the W key under the ACTIVE prompt to configure the application settings Press the W key under the prompt of the transaction you wish to activate or press the MORE key to view more prompts 2001 LinkPoint International Inc 10 LinkPoint 9000 Reference Manual Display Message APPLICATION ACTIVATION MENU CON COVE CRDT DBT FIG RAGE SALE SALE gt APPLICATION ACTIVATION MENU DTL FORC FROM HOST BITCH FEED TTL gt APPLICATION ACTIVATION MENU KEY OPER OVER PASS INJ RIDE MERC gt APPLICATION ACTIVATION MENU POST PRNT RE RE AUTH CFG PRNT TURN gt APPLICATION ACTIVATION MENU STTL SYS TTL VOID CFG RPRT ACTIVATE VOID Activate Void No Yes No 2001 LinkPoint International Inc 11 TERMINAL CONFIGURATION Operator Action Press the W key under the prompt of the transaction you wish to activate or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to activate or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to activate or press the MORE key to view more prompts Press the W key u
23. DETAIL CARD TYPE CUR RENT 1st 2nd 3rd DETAIL CARD TYPE Printing Operator Action Key in the password and press OK Press the W key under the words CARD TYPE Press the W key under the word CURRENT to see the report on the current open batch Press the W key under the messages 1st 2nd or 34 to print the reports from the most recent closed batches Please wait while the report prints 2001 LinkPoint International Inc 124 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished detail card type report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX DETAIL CARD TYPE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX KKK KKK KKK KK KEKE KKK KARIERRE kk kk kk ER kk kk kk 3 Visa KKK KKK KKK KK kk kke kk RK AREER ER EKER EKER kk kk kk REF 1 BTCH CREDIT SALE 09 01 9 15 47 SW Vis XXXXXXXXX0007 AUTH XXXXXX 5 00 01 02 Totals 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Card type Reference transaction number authorization number Transaction type and amount Transaction date time and entry method Credit card type number and expiration date Totals confirmation Total number of transactions total dollar amount and type in open batch 125
24. GRND TTL 2001 LinkPoint International Inc 135 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message TOTALS GRAND Password i E E optional TOTALS GRAND CUR RENT 1st 2nd 3rd TOTALS GRAND Printing Operator Action Key in the password and press OK Press the W key under the word CURRENT to see the report on the current open batch Press the W key under the lines 1 274 or 3d will print the reports from the most recent closed batches Please wait while the report prints 2001 LinkPoint International Inc 136 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The grand totals report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX TOTALS GRAND 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX Credit 10 00 PRCH 0 00 RTRN Totals 10 00 PRCH 0 00 RTRN 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Transaction Type Total number of transactions total dollar amount and type in batch Transaction Type Total number of transactions total dollar amount and type in batch 137 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Host Totals Report This report displays the total dollar amounts of the c
25. HOST INT EIPT CFG gt Press the W key under the prompt INV RORD MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME Press the W key under the prompt YES When YES displays under INYOICEREQUIRED the INVOICE REQUIRED line press OK Invoice Required No Yes No E E E E Key Injection Capability This setting allows the user to set the keypad to also be used as a PINpad for debit transactions Display Message Operator Action Press the 0 key 09 01 99 15 30 SWIPE CARD 2001 LinkPoint International Inc 33 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC E E CONFURATION MENU Password E E E optional gt CONFIGURATION MENU MRCH COMM SYS PRNT E E E E gt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME gt MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK Operator Action Press the W key under the CONFIG prompt Key in the password and press OK Press the W key under the MRCH prompt Press the W key under the PREF prompt
26. Total rererere aiei 138 Operator Totals Report sesssssessesseseesessesresesse see 132 Retum rre r eaea r i e S 151 REVERSED 555 c5scceiassioseg he steed EEE oe 148 SCAN UNAV AIL ies icciscci cnn ceiseieden oo Soee tee tsees 148 SEVICE sce io a ea Sass seassaswcabesdsos donee sus dier tess ese ce 6 LinkPoint 9000 Reference Manual Specifications ccccceesesccesecseeeeceeeceseceeeeeeeeeseeneees 150 Standard Key Operations cceeseeeseseceeeeeneeeeees T Terminal riia eraran aaa sine AR EA 151 Terminal Configuration s ssseeeeeeeereeeeeerseserrrrerereee 10 Application Function Menu 10 Application Password Protection 12 Authorization Adjustment s seeeeee eese 14 Backlight 0 ccccceescescessceecseeeeceeceaeeseeeeeeaeenaeeneens 15 Bank D N MDET iesse aistear a E 16 Batch Number Receipt Printout eee 17 Card Type Configuration cccessesseneeeeereeeees 19 Cash Back Maximum Limit 0 0 ee cceeeeeeeteeneeee 20 Date And TIME eroteta e aana REEERE aS 23 Demo Mode cccesssesseessecsseceseeeeseecssecseeeeeeeeasees 24 FDC ID Receipt Printout eee eeeeeeereeeees 27 Idle Display Timeout cece eeceteeeereeeeeeeeeee 28 Invoice Name Prompt cecesceeseeeceteeecneeeeereeeees 30 Invoice Required Prompt ecseceseeeeseeeereeeeee 31 Key Injection Capability oo eee eeeeeeereeeees 32 2001 LinkPoint International Inc
27. amd Tim rninonsan nenene an n n a a a n a a e ee 24 D mo MO de iresiss cs sesiests cusses cosestte tases scsspbentocusaes i iai ene ii di iii ade i eii i 25 FOC MD Recerpt Printo Gee a e A E 28 Idl amp Display Timeout sics arsistoressnchestistdateietasocensssnespsdusshapbeedss EEA EE eE chasbsten ET EEE eE areis 29 Invoice Name Prompt roai a A A NE 31 INVOICE Required Prompt ireira ina a a E E e E aeS 32 Key Injection Capability csssicsscississsctsstesstiesinsesessaessvi in aia i iti ian asrini 33 Market Type criin a EA EEA EE EA EE E AE E Ee Eeri ieaie 35 Merchant Identification Numbers ainiti ireen iaia E a aaaea a Aea EEEE 36 Merchant Locations iicisiasscstcess oi e Ea a EEA AE r E E T iS 38 Offline Bla Se ni a a eaten E E A ERAEN E E RR N feeds 39 Operating Environment Flag ranana aa e e EN A RREA 41 Operator Name FOME iaaa t a AA T E A E ET ENAA R E les 42 Operator Password tonnen A T A T N A RA ed 44 Operator ID Required Prompts cision ctteictnsaantidstetntiihned aitidnl ie aatiieumbidenatts 45 PAN Chetki iriiria ree e EEE RE EE EE ENERE EEEE EERE 47 Parameter Download vissciciisie cssscasei dt nesse isete a EE E E E EEEE REEE E seedy 48 PIN Entry Timeout amg ann e R E EN EON ee Ate RNE hed 48 Print Application Setting Reporte sessies sesi ia E NEE T ESEN 50 Print Merchant Configuration Settings c cece eseecscscscsesesesesessseecscscseseseseseseseesesesesesesenaes 53 Operator ACOE E ESE E S E E E A 54 Quick Sale Procedur
28. authorization number previously obtained that day and press OK When the amount line appears please enter the dollar amount of the transaction and press OK Please wait for the terminal to process the transaction Please wait while the terminal prints the merchant copy of the receipt Press OK to print the customer copy of the receipt 2001 LinkPoint International Inc 98 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Post Auth Manual Entry Display Message 09 01 99 15 30 SWIPE CARD POST AUTH Clerk a a E E optional POST AUTH Clerk Invoice a a E E optional POST AUTH Swipe Credit Card or Manually Enter Card Number POST AUTH Exp MM YY POST AUTH Exp 01 02 Enter Auth 000000 Operator Action Press the 5 key labeled POST AUTH Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the credit card number and press OK Key in the credit card expiration date and press OK Key in the authorization number previously obtained that day and press OK 2001 LinkPoint International Inc 99 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action POST AUTH Please wait for the terminal to process the transaction Proce
29. authorized amount The printed receipt must be signed by the cardholder You will have to perform either a post authorization or a force procedure to deposit the authorized transaction Auth Only Card Swipe Display Message Operator Action Press the 4 key labeled AUTH ONLY 09 01 99 15 30 SWIPE CARD eee Key in the clerk number and press OK Clerk optional AUTHORIZATION Key in the invoice number up to seven digits and press OK Clerk Invoice a a E E optional AUTHORIZATION Key in the dollar amount and press OK Clerk Invoice Amount 0 00 AUTHORIZATION Swipe the credit card through the card reader Swipe Credit Card or Manually Enter Card Number 2001 LinkPoint International Inc 92 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action AUTHORIZATION Key in the last four digits of the credit card number and press OK Enter Last 4 Digits From PAN E E E E AUTHORIZATION Please wait for the terminal to process the transaction Processing E E E E AUTHORIZATION Please wait while the terminal prints the merchant copy of the receipt APPROVED Printing AUTHORIZATION Tear off merchant receipt and press OK for customer copy Press OK to print the cus
30. change a transaction amount after the transaction has been approved by the host computer but before the batch has been settled Please note that this function is only available after it has been activated to activate this function please see page 14 Display Message Operator Action Press the 7 key labeled ADJUST 09 01 99 15 30 SWIPE CARD ADJUSTMENT Key in the number of the clerk or server who entered the original so transaction to be adjusted and press OK a a E E optional ADJUSTMENT Key in the invoice or reference number up to seven digits and Clerk Invoice XXXXXXX press OK e Press OK to change the transaction amount Clerk Invoice XXXXXXX Amount OK X XX T TERRE Key in the new dollar amount and press OK Clerk Invoice XXXXXXX Amount OK 5 00 New Amount 0 00 2001 LinkPoint International Inc 102 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action ADJUSTMENT Please wait while the transaction is processing Processing ADJUSTMENT Please wait while the new receipt prints APPROVED Printing ADJUSTMENT Tear off the merchant copy of the receipt and press OK to print the customer copy Tear off PY merchant receipt and press OK for customer copy
31. customer copy 2001 LinkPoint International Inc 95 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished merchant copy of the sale receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX AUTHORIZATION 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 1 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 96 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS POST AUTHORIZATION 5 KEY The post authorization procedure is a monetary function that is used to complete an authorized transaction and to initiate its deposit The transaction is similar to a ticket only procedure If you have performed an authorization only received an authorization and want to initiate a deposit t
32. isccsssiicecesetvencususies cvesnevesonesengsvecbevectyieden tonatonce vests events coyendve ENEE 7 The Display Panielis ci sss scsdeciosescetesteste cs tees co cubdtetetebossstonducdectaveadhsnbsosdusubues cotusdustovebousdeiobsvedesebieadesnadns 7 The Cardread er ssinisisisieiaishecistsciesedescdeessieutuey sbeendessovonengapveneegte case obycadenceecesen cvewbars tdnonens A A E 7 The Key padsanduK ey PUnctions 6 3 5 25 d usesstssvseseceeestaebest dedeviosss E EESE TEE SES SE NES 7 Entering Alphanumeric Data from the Keypad cccscsenessssssesesesesesesesesesesesesssesssesesecsenens 8 TERMINAL CONFIGURATION ccssssssssssesscscsssssssssssssssssssesessesesescsessssensnsesssesssesessssssssesesesesenseseeses 10 Application Function Meni sis esses aie Disa gine din idk iain ha Ea s aa a E eass 10 Application Password Protection 0 ceeesesscsesseseseescecsensesescsececsesseavsceececsenssavaceecessesseasseeesesaeeee 12 Authorization Adj ustiment s 5csccissisecssssvssticsinsesosssessed sbaguavesnctssgssbsnsvevssevaseasbentzcseasaush dusvevssduasguasestondee 14 BAGO Din a E AER A ERA A E EE N AREN RAA 15 Bank Identification N Mmber nean eeren i e o E EE T E R E 17 Batch Number Receipt Printout cccnenciatadahutindnvdis inde davn ides EA E 18 Card Type Gonftig ratiofi enterin ienien nionee is iii e EA E E OR EEE E 20 Cash Back Maximum Limit moe e EE E Aan ne eee 21 Merchant Passworde eksisi oiie e a EEE di imeisecduas SE SEERE 23 Date
33. performed original transaction optional Reference Transaction number of the voided transaction Card no exp date entry method Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 83 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS RETURN 3 KEY This nonmonetary transaction is used to reverse a previous day s transaction and return funds to the cardholder The printed merchant receipt copy must be signed by the cardholder Follow the steps below to authorize a transaction with ticket data capture Return Swipe Display Message 09 01 99 15 30 SWIPE CARD RETURN MENU DBT CRDT OFF ATM LINE CREDIT RETURN Clerk hs a E E optional CREDIT RETURN Clerk Invoice E E E E optional CREDIT RETURN Swipe Credit Card or Manually Enter Card Number Operator Action Press the 3 key labeled RETURN Press the W key under the word CRDT Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Swipe the credit card through the card reader 2001 LinkPoint International Inc 84 LinkPoint 9000 Reference Manual Display Message CREDIT RETURN Enter Last 4 Digits From PAN CREDIT RETURN Processing
34. receipt prints Tear off the merchant copy of the receipt and press OK to print the customer copy 2001 LinkPoint International Inc 108 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished force receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX FORCE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 4 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 109 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS OVERRIDE 9 KEY Override is a monetary transaction used to authorize a credit card sale after the transaction has been rejected as a duplicate by the host The printed merchant receipt copy must be signed by the cardholder Override Card Swipe Display Message
35. the 2 key Press the ALPHA key twice Press the 2 key Press the ALPHA key three times Press the 2 key Press the ALPHA key four times Press the 2 key Press the ALPHA key five times Press the 2 key Press the ALPHA key six times Figure 19 Inc LinkPoint 9000 Reference Manual TERMINAL FEATURES Press 0 key once and Symbol displayed ALPHA key the following number of times once asterisk twice period three four five comma six seven eight hyphen nine pound ten at 11 12 question mark 13 amp ampersand 14 15 16 17 apostrophe Figure 20 2001 LinkPoint International Inc 9 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION TERMINAL CONFIGURATION Application Function Menu This menu can be used to turn on or turn off any function available in an application It can override any downloaded application setting or any setting established by using a configuration menu Display Message Ls 08 30 99 08 00 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE APPLICATION FUNCTION MENU ACT PASS PRNT IVE WORD gt APPLICATION ACTIVATION MENU AJST AUTH
36. the Discover help desk CALL JB Call the JBS help desk CALL ND Call the Visa MasterCard Voice Auth Center CALL XXXXXXXX Call displayed phone number 2001 LinkPoint International Inc 146 LinkPoint 9000 Reference Manual CHARGE BATTERY SOON DB ISSUER UNAVAIL DB UNAVAIL 01 DB UNAVAIL 02 APPENDIX A PROMPTS The terminal battery is low and it needs to be charged soon Host computer cannot contact issuer try transaction again Problem at host routing transaction try transaction again Host computer is down try transaction at a later time DB UNAVAIL 03 Host link ID timed out try transaction again at a later time DB UNAVAIL 04 Host computer cannot be contacted or terminal is programmed incorrectly DECLINE Transaction authorization was declined EDC UNAVAILABLE Host access down try transaction later INV ACCT MATCH The account number entered during a void or adjustment transaction does not match the account number stored at the host for that item INV AMT MATCH The amount entered for a void or adjustment transaction does not match the amount stored at the host for that item INV ITEM NUM The item number entered for void or adjustment transaction is incorrect INVALID CARD Card not accepted by host Ask for another card INVALID DATA Terminal is not programmed properly Contact your credit card processor INVALID FIID Terminal is not programmed to accept cards from that financial institution Ask for
37. the transaction has been rejected as a duplicate The printed merchant receipt copy must be signed by the cardholder once the procedure is complete This procedure is used when the LinkPoint 9000 is outside of the Motient network coverage area In order to process this transaction the user must use the settlement procedure on page 143 Display Message 09 01 99 15 30 SWIPE CARD OVERRIDE MENU DBT CRDT OFF OVER OVER LINE OFFLINE OVERRIDE Clerk a a E E optional OFFLINE OVERRIDE Swipe Credit Card or Manually Enter Card Number OFFLINE OVERRIDE Exp MM YY Operator Action Press the 9 key labeled OVERRIDE Press the W key under the prompt OFFLINE Key in the clerk number and press OK Swipe or key in the credit card number and press OK If the card number was keyed in key in the credit card expiration date and press OK 2001 LinkPoint International Inc 115 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message OFFLINE OVERRIDE Exp MM YY Amount 0 00 OFFLINE OVERRIDE Processing OFFLINE OVERRIDE APPROVED Printing OFFLINE OVERRIDE Tear off merchant receipt and press OK for customer copy Operator Action Key in the dollar amount of the override transaction and press OK Please wai
38. to display during the transaction or prompting the user to enter the credit card number s last four digits Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Key in the password and press OK Password a a E E optional Press the W key under the prompt MRCH CONFIGURATION MENU MRCH COMM SYS PRNT E E E E 2001 LinkPoint International Inc 47 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME gt MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK FRAUD PREVENTION Fraud Prevention No Yes No FRAUD PREVENTION Select Type CHECK CH DIS ECK PLAY Parameter Download Operator Action Press the W key under the prompt PREF Press the MORE key Press the W key under the prompt PAN CHCK Press the W key under the YES prompt and press OK Pressing the W key under the CHECK prompt will prompt the user to enter the last four digits of a swip
39. 9000 Reference Manual STANDARD KEY OPERATIONS REPORTS The LinkPoint 9000 has the ability to print reports listing the current and previous batch transactions This section includes how to print and examples of the following reports detail batch report detail reference transaction number report batch summary employee detail invoice detail card types and transactions Detail Batch Report This report is particularly important because since the terminal has no settlement or batch close feature this report is the best way to confirm the transactions in the most recent automatically closed batch It is also the quickest way to confirm what transactions are in the current open batch Display Message Operator Action Press the 0 key labeled ADMIN 09 01 99 15 30 SWIPE CARD gt Press the W key under the word STTLMENT ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Key in the password and press OK Password a a E E optional Press the W key under the words DTL BTCH SETTLEMENT MENU DTL TTL TIPS HOST BTCH RPRT RPRT TTL 2001 LinkPoint International Inc 123 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message DETAIL BATCH MENU Password a E E optional DETAIL BATCH MENU CARD REF OPER OFF TYPE NUM LINE
40. 95 263 Caution Danger of explosion if lithium battery is incorrectly replaced Replace only with the same of equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions TABLE OF CONTENTS INTRODUCTION cccssssssssscscssssssssssssssssssssssssessesesessssssssssesesssesesseseseseseseesesensnsesssececssssssssessecesesssoeseseseses 1 GETTING STARTED 1 cccccssssssssssscsssssescesesesesecesssssnsnsesssesesesssesssssssseseseseesssesesesssesessesessssnsesesscsossesessesees 2 Unpacking orenera eet EEEE EVET EEE E EE yentuedeutes seus EES 2 Ma mtenances esner ae a e e aeae aa e e asees s en Ne erasan Se NSSS 2 Dastalla HON essea seat ee svt og A EE E AE EA EEEE ETE E EE EAE 2 Battery Charging enie sess cvssskasci oh snds eves chases Eiaa Ea TEAPA ENEEIER Nap sbsabecosavuay TOERE S Een EEESTIS 2 Pap r Load inne escoria e a cues testa es E E EE EE E AEE iaaa 4 Terminal Batteries sorgi neea rren airan aara ie dhe E EL RAEE ESEO SEEE SE a ONE aE RI RESA 5 Checking CoVera Se s iane a eE ea E vauvud ig EEE EAE EEE ar a iE Ee i aaa EEs 6 Returning the Terminal for Service cceeeseseseeseeeeeeeecscscscscsesesesssssesessanseseseecscscsesesssassseneneeseags 6 TERMINAL FEATURES cccsssssssssssssssssssssnsssecesesesessssssesesessssssseesssesesssessesenssssesesssessesesesesscesasesonseseseses 7 PACCOSSOTICS E EE Secs ccs ode eh sees ech fh eto ues coe ee ekad has E E E 7 Hardware Features arses
41. ANDARD KEY OPERATIONS The operator totals report will look like this RETAIL STORE Customized header up to five lines 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX TOTALS OPER Type of transaction 09 01 99 15 30 Date and time MERCHANT XXXXXXX Merchant ID FDC MERCHANT ID XXXXXXXXXXXX_ ff FDC Merchant ID KKK KKK KKK KK EKER RRR KIRK ARERR ER kk kk kk kk kk OPERATOR XX Operator clerk number Visa Card type 5 00 PRCH Total number of transactions total 0 00 RTRN dollar amount and type in batch for that card type Totals 5 00 PRCH Total number of transactions total 0 00 RTRN dollar amount and type in batch for selected operator 2001 LinkPoint International Inc 134 LinkPoint 9000 Reference Manual Grand Totals Report STANDARD KEY OPERATIONS This report displays the total dollar amounts of the selected batch Display Message 09 01 99 15 30 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Password a E E optional SETTLEMENT MENU DTL TTL TIPS HOST BTCH RPRT RPRT TTL TOTALS REPORT MENU IND GRND OPER CARD TTL Operator Action Press the 0 key labeled ADMIN Press the W key under the word STTLMENT Key in the password and press OK Press the W key under the words TTL RPRT Press the W key under the words
42. E 8 KEY reee e enan a e aae eaaa eaa e eee E ia Seaia E 105 OVERRIDE 9 IGEN EE E E E E A EE AES 110 ATM DEBIT SALE ATM SALE KEY 0 ccccccesccccssesesscsseseeccseeseescsessececsesseeecsssseeeesesseeeeseeaes 118 REPRINGD cds obsess ei EE EEEE beet E E O at Sanitaire TETEE eta ed 121 REPORD Ss teeth see arte hesitant Hs hae Re ee ees 123 CLEAR BAT CE 3 octet ctl th hid ce Aba A eit eM catia hui eA ela ky 141 SEPT BEMENGE MEAE RTA T ARAR oe ee ni eee 143 APPENDIX A PROMPTS ici cccissecsessscciativcsocsecteccesnsentecessesecdehcsonsecssucesosdesesbesusccssodecsectesasesboedeetesseeee 146 APPENDIX B TROUBLESHOOTING GUIDE LINEG ccccssscesccesscssscscssscesscesccesssecsesseeseseses 149 LINKPOINT 9000 SPECIFICATIONS cccssscssscsssccessccessccescceesccescesessccesecestcecsecessccecsecessececseceees 150 GLOSSARY aie escieiescccseecisecetinss cease sesedsecoisssceucsscedeessdcane cs dudeineissausteacsesde dined sudedestessdeccasusessadesasicteniseasees 151 INDEX a cocoa cctabacedd cosets cocks dtuck ceed eeasies dacceesuede a dese sudutenduace cesadosctas dance a ao o aio REA 152 2001 LinkPoint International Inc ii LinkPoint 9000 Reference Manual INTRODUCTION INTRODUCTION Congratulations on your choice of the LinkPoint 9000 terminal We believe you will find it ideal for your credit card processing needs Its simplicity and flexibility allow it to meet the needs of the most common form of payment cre
43. EDULED EVENT Key in the new time and press OK Enter the time in the 24 hour Time 02 00 00 HH MM SS format For instance to enter 2 00 PM press 1 4 0 N i HH MM SS ears 0 0 0 and press OK E E E E Screen Timeout This setting lets you control the amount of time the message prompts display before the terminal times out Display Message Operator Action Press the 0 key 09 01 99 15 30 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Enter the password and press OK Password a E E optional 2001 LinkPoint International Inc 61 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the MRCH prompt CONFIGURATION MENU MRCH COMM SYS PRNT E E E E gt Press the W key under the USER INT prompt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt Press the W key under the MRCH TOUT prompt MERCHANT USER INTERFACE CONFIG MENU MRCH PIN IDLE TOUT TOUT TOUT Set UI TimeOut Enter the timeout total in seconds between 5 and 999 seconds and aes press OK Merchant Timeout in Seconds 30 E Send Timeout The setting controls h
44. ENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt PREF 2001 LinkPoint International Inc 55 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the MORE key MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RORD NAME RORD NAME gt Press the W key under the prompt QUICK SALE MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK QUICK SALE Press the W key under the appropriate prompt and press OK Quick Sale No Yes No E E E E Receipt Header Message The header lines are the optional lines of text that appear on the merchant receipt before the merchant name and address text To enter a custom message please enter the merchant receipt header menu as described below Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC 2001 LinkPoint International Inc 56 LinkPoint 9000 Reference Manual Display Message
45. GURATION MENU MRCH COMM SYS PRNT gt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT USER INTERFACE CONFIG MENU MRCH PIN IDLE TOUT TOUT TOUT IDLE TIMEOUT Enter Conf Idle Timeout Timeout in Seconds 300 Operator Action Press the W key under the prompt CONFIG Enter the password and press OK Press the W key under the MRCH prompt Press the W key under the USER INT prompt Press the W key under the IDLE TOUT prompt Enter the timeout total in seconds between 5 and 999 seconds and press OK 2001 LinkPoint International Inc 30 LinkPoint 9000 Reference Manual Invoice Name Prompt TERMINAL CONFIGURATION This procedure also allows the user to decide if the prompt will be called TICKET or INVOICE Display Message Ls 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt PREF 2001 Li
46. IGURATION Merchant Location To insert the merchant name and address as it will appear on the merchant receipt please enter the merchant location configuration menu as described below Display Message La 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt RECEIPT 2001 LinkPoint International Inc 38 LinkPoint 9000 Reference Manual Display Message MERCHANT RECEIPT CONFIGURATION MENU DISC HEAD TRAI LOC LAIM_ER LER E E E E MERCHANT LOCATION CONFIGURATION MENU NAME ADDR CITY STAT E E MERCHANT LOCATION CONFIGURATION MENU ZIP TEL FDC ID E E E E MERCHANT NAME Enter Merchant Name Offline Flag TERMINAL CONFIGURATION Operator Action Press the W key under the prompt LOC To enter the company name press the W key under the prompt NAME to enter the company street address press the W
47. IPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC Operator Action Press the 0 key Press the MORE key 2001 LinkPoint International Inc 44 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the PASS SERV prompt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE Key in the current password then press OK CONFIG OPER PASSWORD Password Key in the new password then press OK Press CANC_ to return CONFIG OPER PASSWORD to the idle prompt New Password E E E E Operator ID Required Prompt Setting this option will require each operator to enter a user name or ID to perform a transaction This procedure also allows the operator to set the operator reference to either SERVER or CLERK To begin please enter the merchant preferences configuration menu as described below To assign the operator and specific ID please see the Operator Name Prompt section that begins on page 42 Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC 2001 LinkPoint International Inc 45 LinkPoint 9000 Reference Ma
48. LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Detail Reference Transaction Number Report Display Message Loa 09 01 99 15 30 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt SETTLEMENT MENU Password E E E E optional SETTLEMENT MENU DTL TTL TIPS HOST BITCH RPRT RPRT TTL DETAIL BATCH MENU Password a a E E optional Operator Action Press the 0 key labeled ADMIN Press the W key under the word STTLMENT Key in the password and press OK Press the W key under the words DTL BTCH Key in the password and press OK 2001 LinkPoint International Inc 126 LinkPoint 9000 Reference Manual Display Message DETAIL BATCH MENU CARD REF OPER OFF TYPE NUM LINE DETAIL REFERENCE CUR RENT 1st 2nd 3rd DETAIL REFERENCE Printing STANDARD KEY OPERATIONS Operator Action Press the W key under the words REF NUM Press the W key under the word CURRENT to see the report on the current open batch Press the W key under the lines 1st 274 or 3rd will print the reports from the most recent closed batches Please wait while the report prints 2001 LinkPoint International Inc 127 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished detail refe
49. LinkPointe 9000 REFERENCE MANUAL lt gt LinkPoint INTERNATIONAL LinkPoint 9000 Version 2 0 0201 LinkPoint 9000 Reference Manual Manual Version Number 2 0 Published February 2001 LinkPoint International Inc 6101 Condor Drive Moorpark CA 93021 www linkpoint com Printed in the United States of America Copyright 2001 LinkPoint International Inc All rights reserved Under the copyright laws no part of this publication may be copied distributed stored in a retrieval system translated into any language transmitted in any form or by any means without the prior written agreement of LinkPoint International Inc LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein nor for incidental or consequential damages resulting from the performance or use of this product LinkPoint 9000 is a service mark SM of LinkPoint International Inc Note This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This product contains a type accepted transmitter approved under the FCC and Industry Canada rules FCC ID MKMPW1100 1 IC 109 1
50. NAME gt MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK TIP REQUIRED Tip Required Yes Yes No TERMINAL CONFIGURATION Operator Action Press the W key under the prompt MRCH Press the W key under the prompt PREF Press the MORE key Press the W key under the prompt TIP RORD Press the W key under the appropriate YES prompt to activate tips then press OK View System Configuration To view the current application and operating system versions please use the following procedure 2001 LinkPoint International Inc 67 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Ls 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT ae SYSTEM CONFIG Password Bae SYSTEM CONFIG GPS 00 00 25 GEN APP 00 00 39 PAX 103J ISL 001 Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt SYS Press the password and press OK When finished viewing the system configuration settings pres
51. OFFLINE VOID SALE Processing OFFLINE VOID SALE APPROVED Printing OFFLINE VOID SALE Tear off merchant receipt and press OK for customer copy Operator Action Key in the clerk number and press OK Key in the reference transaction number of the item you need to void and press OK If the transaction you need to void appears on the display press OK if not press CANC to return to the SWIPE CARD screen Please wait while the terminal processes the information Please wait while the terminal prints the merchant copy of the receipt Tear off the merchant copy of the receipt and press OK to print the customer copy 2001 LinkPoint International Inc 82 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The merchant copy of the offline void sale receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX OFFLINE VOID SALE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 AUTH NUMBER XXXXXX 01 02 KY AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk performing void optional Clerk who
52. ONLY BITCH FIG 2001 LinkPoint International Inc 12 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message APPLICATION PASSWORD PROTECT MENU CON COVE CRDT DBT FIG RAGE SALE SALE APPLICATION PASSWORD PROTECT MENU FORC FORM HOST KEY FEED TTL INJ APPLICATION PASSWORD PROTECT MENU OPER OVER PASS POST RIDE MERC AUTH E E E E gt APPLICATION PASSWORD PROTECT MENU PRNT RE RE STTL CFG _ PRNT TURN E E E E 2001 LinkPoint International Inc Operator Action Press the W key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts 13 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts APPLICATION PASSWORD PROTECT MENU SYS TTL VOID CFG RPRT
53. RORD NAME gt MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK MAXIMUM CASH BACK NOT SET Set New 0 00 Operator Action Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt PREF Press the MORE key Press the W key under the prompt CASH BACK Key in the maximum cash back dollar amount and press OK 2001 LinkPoint International Inc 22 LinkPoint 9000 Reference Manual Merchant Password TERMINAL CONFIGURATION This password controls the administrative function access To change the password please follow the procedures below Display Message La 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIG MERCH PASS Password CONFIG MERCH PASS New Password ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC Operator Action Press the 0 key Press the W key under the prompt PASS MERC Key in the current password then press OK Key in the new password then press OK Press the CANC key to return to the idle prompt 2001 LinkPoint International Inc 23 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Date and Time To change the date an
54. Radio Id ee0661e8 SW Version 04 03 Product Id e8 Press OK to Continue Once the terminal confirms it is within the coverage area it displays COVERAGE the quality of the signal The closer the quality display is to 100 In Range the better the processing signal RSSI 80 dB Quality 100 E E E E Returning the Terminal for Service Refer to your sales agreement for specific details on coverage To repair or replace the terminal contact your sales representative or credit card processor 2001 LinkPoint International Inc 6 LinkPoint 9000 Reference Manual TERMINAL FEATURES TERMINAL FEATURES Accessories An assortment of accessories to enhance your LinkPoint 9000 terminal are available through your sales representative or credit card processor Hardware Features The most important hardware components of the LinkPoint 9000 terminal are the display panel the card reader and the keypad Features for each are detailed below in the description of each component The Display Panel The display panel see Figure 16 features several rows of backlit liquid crystal display LCD graphics The terminal displays text as well as several graphic icons which are used for communicating terminal status One or more of these icons will display while processing transactions on the LinkPoint 9000 terminal See Error Messages and Prompts section Figure 16 The Cardreader The LinkPoint
55. T TTL Press the W key under the words IND CARD TOTALS REPORT MENU IND GRND OPER CARD TTL 2001 LinkPoint International Inc 129 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message TOTALS CARD Password a a E E optional TOTALS CARD CUR RENT 1st 2nd 3rd TOTALS CARD Printing Operator Action Key in the password and press OK Press the W key under the word CURRENT to see the report on the current open batch Press the W key under the lines 1 274 or 3rd will print the reports from the most recent closed batches Please wait while the report prints 2001 LinkPoint International Inc 130 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The card totals receipt will look like this RETAIL STORE Customized header up to five lines 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX TOTALS CARD Type of transaction 09 01 99 15 30 Date and time MERCHANT XXXXXXX Merchant ID FDC MERCHANT ID XXXXXXXXXXXX_ f FDC Merchant ID Visa 5 00 PRCH Card Type 0 00 RTRN Total number of transactions total dollar amount and type in open batch Totals 5 00 PRCH Totals confirmation 0 00 RTRN Total number of transactions total dollar amount and type in open batch 2001 LinkPoint International Inc 131 LinkPoint 9000 Reference Manu
56. W key under the prompt MRCH Press the W key under the prompt HOST CFG Press the W key under the prompt MARKET Press the W key under the appropriate prompt and press OK Merchant Identification Number To enter the nine digit merchant identification number MID you must enter the merchant host configuration menu as described below Display Message 08 30 99 08 00 SWIPE CARD Operator Action Press the 0 key 2001 LinkPoint International Inc 36 LinkPoint 9000 Reference Manual Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG MERCHANT HOST CONFIGURATION MENU MRCH BANK OPER MAR ID ID ENV KET MERCHANT ID Enter Merchant Id XXXXXXXXX TERMINAL CONFIGURATION Operator Action Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt HOST CFG Press the W key under the prompt MRCH ID Key in the nine digit merchant ID and press OK 2001 LinkPoint International Inc 37 LinkPoint 9000 Reference Manual TERMINAL CONF
57. X A PROMPTS APPENDIX A PROMPTS This appendix explains the meaning of the different terminal prompts If a prompt appears on your LinkPoint 9000 terminal that is not explained in this manual please contact your processor v X Zl M AP AP AUTH ONLY Battery status shows the amount of power left in the battery In range confirms the terminal has reached the Motient network Displayed only while the radio modem is powered on Out of range the terminal has not reached the Motient network Displayed only while the radio modem is powered on Signal Strength and Quality displays the strength and quality of the signal received Displayed only while the radio modem is powered on Transmitting the radio is sending data to the network Arrow indicates more menu choices are available usually by pressing the MORE button Transaction was approved or completed successfully Authorization only transaction approved but this merchant is not set up for data capture of this card type AP DUPE Transaction entered is a duplicate If the host rejects the transaction an override must be performed AP NOT CAPTURED Transaction was approved but not captured AP WITH ID Transaction was approved only with a positive ID APPROVED Transaction was approved CALL AE Call the American Express help desk CALL CB Call the Carte Blanche help desk CALL DC Call the Diners Club help desk CALL DISCOVER Call
58. XX PRINT APPLIC Type of report 09 01 99 15 30 Date and time MERCHANT XXXXXXX Merchant ID FDC MERCHANT ID XXXXXXXXXXXX_ f FDC Merchant ID FUNCTION ACTIVE PASSWORD Adjustment Yes No Application and password settings Authorization Yes No Clear Batch Yes No Cash Back Yes Configure Yes Yes Coverage Yes No Credit Sale Yes No Debit Sale Yes No Detail Batch Yes Yes Force Yes No Form Feed Yes No Host Totals Yes Yes Key Injection Yes Yes Operator Yes Yes Override Yes No Password Yes Yes Post Auth Yes No Print Config Yes No Reprint Yes No Return Yes No Settle Yes Yes System Config Yes Yes Totals Report Yes Yes Void Yes Yes 2001 LinkPoint International Inc 52 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Print Merchant Configuration Settings To print the current merchant configuration settings please use the following procedure Display Message Ls 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT PRINT CONFIG Password Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press the W key under the prompt PRNT Key in the password and press OK
59. al STANDARD KEY OPERATIONS Operator Totals Report This report lists the total dollar amounts of each server who processed transactions on your terminal Display Message Ls 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Password a a E E optional SETTLEMENT MENU DTL TTL TIPS HOST BTCH RPRT RPRT TTL TOTALS REPORT MENU IND GRND OPER CARD TTL Operator Action Press the 0 key labeled ADMIN Press the W key under the prompt STTLMENT Key in the password and press OK Press the W key under the prompt TTL RPRT Press the W key under the prompt OPER 2001 LinkPoint International Inc 132 LinkPoint 9000 Reference Manual Display Message TOTALS OPER Password a E E optional TOTALS OPER CUR RENT 1st 2nd 3rd TOTALS OPER Printing STANDARD KEY OPERATIONS Operator Action Key in the password and press OK Press the W key under the word CURRENT to see the report on the current open batch Press the W key under the lines 1 274 or 3rd will print the reports from the most recent closed batches Please wait while the report prints 2001 LinkPoint International Inc 133 LinkPoint 9000 Reference Manual ST
60. another form of payment INVALID The incorrect password was entered The LinkPoint 9000 will allow PASSWORD the user to reenter the correct password before returning to the idle prompt INVALID PREFIX Unable to accept card Ask for another form of payment INVALID REQUEST Administrative request contains syntax error INVLD ACCT Account number does not pass issuer s edit checks ask for another form of payment INVLD AMOUNT Amount entered is invalid either enter a different amount or ask for another form of payment 2001 LinkPoint International Inc 147 LinkPoint 9000 Reference Manual APPENDIX A PROMPTS INVLD CODE ACCT Valid account number match with a transaction code for a different card type Ask for another form of payment INVLD EXP DATE Incorrect expiration date was entered Reenter valid expiration date INVLD MERCH ID Invalid merchant ID programmed into terminal Contact your credit card processor INVLD PREFIX Host program set up incorrectly for this account INVLD TRAN CODE Terminal was programmed incorrectly Please contact your credit card processor ISSUER UNAVIL Host cannot obtain authorization Either try transaction again or ask for another form of payment ITEM REVERSED An adjustment or item review was attempted on a transaction previously voided or reversed ITEM VOIDED An adjustment or item review was attempted on a transaction previously voided MUST BALANCE Transaction cannot process because batch
61. c Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 75 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Sale Offline In an offline sale the terminal stores the transaction information produces a receipt but does not actually process the transaction through the host computer This procedure is used when the LinkPoint 9000 is outside of the Motient network coverage area In order to process this transaction the user must use the settlement procedure on page 143 Display Message 09 01 99 15 30 SWIPE CARD E E E E SALE MENU DBT CRDT OFF ATM LINE E E E E OFFLINE SALE Clerk E E optional OFFLINE SALE Clerk Invoice E E E E optional OFFLINE SALE Clerk Invoice Amount 0 00 E E E E Operator Action Press the 1 key labeled SALE Press the W key under the prompt OFFLINE Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the amount of th
62. d time you must change two settings in the kernel parameters section of the terminal memory as described below Display Message 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC E E E E gt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE E E E E CONFIGURE DATE TIME Date MM DD YYYY CONFIGURE DATE TIME Date 09 01 1999 Time HH MM SS 2001 LinkPoint International Inc 24 Operator Action Press the 0 key Press the MORE key Press the W key under the prompt DATE TIME Enter the date in the MM DD YYYY format Press OK key when complete Enter the time in the 24 hour HH MM SS format For instance to enter 3 30 PM press 1 5 3 0 0 0 and press OK when complete NOTE You must enter the seconds when setting the terminal time clock Itis recommended you enter 0 0 LinkPoint 9000 Reference Manual Display Message Loa gt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE E E E Loa 09 01 99 15 30 SWIPE CARD Demo Mode TERMINAL CONFIGURATION Operator Action Press the CANC key to exit the administration menu The new date and time will be displayed NOTE If the new date and time does not change turn the terminal off and on When the t
63. dit We know you will feel comfortable with your LinkPoint 9000 terminal see Figure 1 once you begin to use it and become familiar with its many features This manual will lead you step by step through specific transactions and operations and show you how to keep your terminal in peak operating condition The great thing about the LinkPoint 9000 is that it is portable Once the terminal battery is completely charged it can be used anywhere the terminal can access the network The terminal uses the network to process transactions Figure 1 This manual includes step by step guidelines through specific transactions and operations and shows how to keep the terminal in peak operating condition Words that appear in capital letters and brackets LIKE THIS refer to either buttons on the equipment or keys on the terminal keypad 2001 LinkPoint International Inc 1 LinkPoint 9000 Reference Manual GETTING STARTED GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that might have occurred during shipping If the terminal is damaged file a claim immediately with the shipping company or carrier and notify your credit card processor Do not try to use a damaged terminal To unpack the LinkPoint 9000 1 Open the box and lift the cardboard flaps 2 Lift the terminal from the box and remove the protective bubble wrap envelope Remove the paper roll and the terminal battery from the bo
64. e cccccccccccccccssssesssecessceescecssesecscecssssecssecssssesssecsssseessecesseeessecssssecssecsseceseecssseeenees 55 Receipt Header Message ssicssccssisssstscuestesusassivayeospevsvstigiaves EE E A E EE TAES 56 2001 LinkPoint International Inc i LinkPoint 9000 Reference Manual TABLE OF CONTENTS Recerpt Trailer Messages nerien ien a AETA TE ER ENEA AE aids E ACEEA 58 Scheduled Event Time purino esse a E eee ee eee ees 60 Screen PAC OU reao aus foto et ha cebca tench iced Bests E T E Sou socal E E is bates 61 Send TimeOut isis ness eee ee ese Ee eed 62 Terminal SerialN imi bet isicicdceiccdadcach a dusts fas O e a E Cav E etesde coil EAS eaea 63 TOREO nr e a voce staves seedss E E evince obevaSa aves sveduods R 65 Tip Required Functor ecw athena tienes a a ete ee a eet 66 View System Configuration sesi ainia e a onededsecsesavogestas sbdvesds E N rs 67 BASICOPERATION vrsna istesen eek e EEES ERE A ER OEA TS ELEA E REE ER EOS 69 Using th Card Reader sissi iniiae ioina an NEEE a STEATE E E E EAI AaS KEITEN 69 STANDARD KEY OPERATIONS oi ccsiccsoscsescctsosessecccsesesecotestocscterssocesesecsasesececechoesstesectseledcecsssesseecetevetse 70 SACE REV aA EE RE E ERT GAR TT E ER E e aed 71 VOID T2 REY hire a T eit Pee RA ee eens 78 RETURN BIKEY mare ae a a a cea hla Ao E E A 84 AUTHORIZATION ONLY MIKRE uan t a ES 92 POST AUTHORIZA TION 5 KEY dnesni aa a a en a dE a ea 97 ADUSE ZIRE Y aient a ea ts eee E A 102 FORC
65. e W key under the prompt MRCH Press the W key under the prompt HOST CFG 2001 LinkPoint International Inc 17 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action Press the W key under the prompt BANK ID MERCHANT HOST CONFIGURATION MENU MRCH BANK OPER MAR ID ID ENV KET Key in the six digit merchant bank ID and press OK BANK ID Enter Merchant Bank Id XXXX E E E E Batch Number Receipt Printout When this setting is activated the merchant s batch number will be printed on each transaction Display Message Operator Action Press the 0 key 09 01 99 15 30 SWIPE CARD gt Press the Il key under the CONFIG prompt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFURATION MENU Key in the password and press OK Password a a E E optional 2001 LinkPoint International Inc 18 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the MRCH prompt CONFIGURATION MENU MRCH COMM SYS PRNT gt Press the W key under the PREF prompt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt Press the MORE key MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME
66. e battery EJECT Button Figure 5 e Turning the terminal over sliding the uncharged battery into the terminal and snapping the battery into place see Figure 6 Figure 6 4 Place the terminal on the large charger slot see Figure 7 Make sure the terminal power is off or the unit will not charge Never operate the terminal while it is on the charging dock because it will shorten battery life Figure 7 5 No matter which method you choose charge the battery until the appropriate charge indicator light turns green see Figure 8 2001 LinkPoint International Inc 3 LinkPoint 9000 Reference Manual GETTING STARTED Figure 8 Once the battery is charged loaded into the terminal and the terminal is off the charger base you must next load the paper Once the paper is loaded you can begin to process transactions on the LinkPoint 9000 terminal Paper Loading 1 Turn on the terminal by pressing the ON OFF button see Figure 15 Remember make sure the terminal is off the charging base before you turn it on When the terminal is turned on you should hear a beep and see the display message see Figure 9 ACTIVATE ADJUSTMENT Activate Adjustment Yes Yes No E E E E Figure 9 2 Open the paper cover by holding the paper cover tabs and pulling them up toward you see 7 Figure 10 Figure 10 3 Drop in the paper roll see Figure 11 Note that the paper should
67. e receipt APPROVED Printing CREDIT OVERRIDE When the merchant copy of the receipt finishes printing press OK Tear off to print the customer copy of the receipt merchant receipt and press OK for customer copy 2001 LinkPoint International Inc 113 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The merchant copy of the finished stored sales receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX CREDIT OVERRIDE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 6 CARD XXXXXXXXX0007 01 02 SW INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 114 LinkPoint 9000 Reference Manual Override Offline STANDARD KEY OPERATIONS Override is a monetary transaction used to authorize a credit card sale after
68. e terminal prints the merchant copy of the receipt Printing OFFLINE RETURN Tear off merchant copy of receipt and press OK to print customer Tear off merchant receipt COPY and press OK for customer copy 2001 LinkPoint International Inc 90 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished offline return receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX OFFLINE RETURN 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 KY AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card no exp date entry method Invoice number Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 91 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS AUTHORIZATION ONLY 4 KEY A nonmonetary transaction that verifies the availability of the cardholder s credit and reserves the
69. e transaction and press OK 2001 LinkPoint International Inc 76 LinkPoint 9000 Reference Manual Display Message OFFLINE SALE Amount OK 5 00 Press OK to accept Press CANCEL to quit OFFLINE SALE Swipe Credit Card or Manually Enter Card Number OFFLINE SALE Processing OFFLINE SALE Printing OFFLINE SALE Tear off merchant receipt and press OK for customer copy STANDARD KEY OPERATIONS Operator Action Key in the credit card number and press OK Swipe or key in the credit card number and press OK Please wait for terminal to process the transaction When the transaction is approved the terminal will begin printing the merchant copy of the receipt When the merchant copy of the receipt finishes printing press OK to print the customer copy of the receipt 2001 LinkPoint International Inc 77 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS VOID 2 KEY A monetary transaction used to eliminate a prior same day sale A receipt is generated to be included with that day s drafts and tickets Display Message 09 01 99 15 30 SWIPE CARD VOID MENU ON OFF LINE LINE gt VOID ONLINE MENU SALE RTRN POST FORC AUTH E E E E VOID ONLINE MENU OVER RIDE
70. ed credit card transaction and pressing the W key under the DISPLAY prompt will display the entire credit card number during a swiped transaction Once an option is chosen press OK This feature which allows the terminal to accept a remote parameter download from a PC is currently not available PIN Entry Timeout This setting controls how long the terminal remains in PIN entry mode while idle In this mode the terminal return to the SWIPE CARD message after OK is pressed This is used only if the terminal can process ATM debit transactions 2001 LinkPoint International Inc 48 LinkPoint 9000 Reference Manual Display Message 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional gt CONFIGURATION MENU MRCH COMM SYS PRNT gt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT _ EIPT CFG TERMINAL CONFIGURATION Operator Action Press the 0 key Press the W key under the prompt CONFIG Enter the password and press OK Press the W key under the MRCH prompt Press the W key under the USER INT prompt 2001 LinkPoint International Inc 49 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under t
71. eee 147 Getting Started tic insets A I E E eases 2 G OSSATY A 151 Hardware siscsdesstssisieiesiteasveciesser ives eeiasiovie ee iai 7 Installationys sess s s hscexsesededesontds hatleteaseevees Boa wheseees INV ACCT MATCH Re INV AMT MATCH 0 cc ccccccccccccccecccceesseceeseeeees INV ITEM NUM INVALID CARD INVALID DATA INVALID FIID ies INVALID PASSWORD 000 cccccccccceseesseeeteeeee 147 2001 LinkPoint International Inc NVALID PREFIX cecee erecta eeeeeees NVALID REQUEST NVLD ACCT NVLD AMOUNT Wi 0 ssicis ssesecsssseessesseesseeuatesies ies NVLD CODE ACCT ciscsissescostestives ceceatentsonionss NVLD EXP DATE NVLD MERCH ID NVLD PREFIX NVLD TRAN CODE 00 eeeeeeetees ISSUER UNAVAIL ccc cece teeseeeeneenens ITEM REVERSED ITEM VOIDED ae lect ao i aol ao Bact act actl an Line Cord m Ase eh SEA 151 LinkPoint 9000 ccccscseeseesseeeeee 7 8 68 123 143 MUST BALANCE NOW nosses 148 NO DUP FOUND sssri sss NO TRACKS READ NO TRANS RECORDED PLEASE RETRY Printet sj vs isees asvseoss cessed us Labeed sous ved EEE RRi R Refund PESEE PEE ET ECER 151 RO POTts 0 inoi eeannoner nreno RE eE A aR i 123 Card Totals iii ssccsiscoecease ineei 129 Detail Bateh gt s sccscesscscissecasegasessvdssoviveecdosaseesene 123 Detail Reference Grand Totals ssnssissensedaccated nanka 135 Host
72. erchant copy of the receipt and press OK to print the customer copy 2001 LinkPoint International Inc 106 LinkPoint 9000 Reference Manual Force Manual Entry Display Message a 09 01 99 15 30 SWIPE CARD FORCE Clerk a a E E optional FORCE Clerk Invoice XXXXXXX a a E E optional FORCE Clerk Invoice XXXXXXX Enter Auth 000000 FORCE Swipe Credit Card or Manually Enter Card Number FORCE Exp MM YY STANDARD KEY OPERATIONS Operator Action Press the 8 key labeled FORCE Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the authorization number from an earlier day and press OK Key in the credit card number and press OK Key in the credit card expiration date and press OK 2001 LinkPoint International Inc 107 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message FORCE Exp 01 00 Amount 0 00 FORCE Processing FORCE APPROVED Printing FORCE Tear off merchant receipt and press OK for customer copy Operator Action Key in the dollar amount of the transaction and press OK Please wait while the terminal contacts the host computer Please wait while the
73. erminal comes on it should display the new date and time This function allows the user to run test transactions To enter and then exit demo mode please enter the administration menu as described below Note Please do not perform live transactions and enter demo mode during the same processing day Entering Demo Mode Display Message 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC Operator Action Press the 0 key Press the MORE key 2001 LinkPoint International Inc 25 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE Demo Mode No Yes No E E E E ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE 09 01 99 15 30 transaction screens DEMO SWIPE CARD Exiting Demo Mode Display Message Operator Action Press the 0 key 09 01 99 15 30 DEMO SWIPE CARD 2001 LinkPoint International Inc 26 gt Press the W key under the prompt DEMO MODE Press the W key under the prompt YES to enter demo mode When PEMO MODE the text under the DEMO MODE line changes to YES press OK gt Press the CANC key to return to the SWIPE CARD message Low While in demo mode the word DEMO will a
74. es To enter a custom message please enter the merchant receipt trailer menu as described below Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Key in the password and press OK Password a a E E optional Press the W key under the prompt MRCH CONFIGURATION MENU MRCH COMM SYS PRNT 2001 LinkPoint International Inc 58 LinkPoint 9000 Reference Manual Display Message MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG MERCHANT RECEIPT CONFIGURATION MENU DISC HEAD TRAI LOC LAIM ER LER gt MERCHANT RECEIPT TRAILER MENU LINE LINE LINE LINE 1 2 3 4 MERCHANT RECEIPT TRAILER MENU TRAILER LINE 1 Enter Trailer Line 1 TERMINAL CONFIGURATION Operator Action Press the W key under the prompt RECEIPT Press the W key under the prompt TRAILER Press the W key under the appropriate prompt to begin entering the receipt data or press MORE to proceed to the next menu Either press the W key under the prompt LINE 5 or press the MORE key to return to the previous menu Key in the alphanumeric data up to
75. formed an authorization only received an authorization and want to initiate a deposit the same day you must perform the post authorization procedure on page 97 Force Swipe Display Message Ls 09 01 99 15 30 SWIPE CARD FORCE Clerk a E E optional FORCE Clerk Invoice XXXXXXX a a E E optional FORCE Clerk Invoice XXXXXXX Enter Auth 000000 Operator Action Press the 8 key labeled FORCE Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the authorization number from an earlier day and press OK 2001 LinkPoint International Inc 105 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message FORCE Swipe Credit Card or Manually Enter Card Number FORCE Enter Last 4 Digits From PAN FORCE New Amount 0 00 FORCE Processing FORCE Printing FORCE Tear off merchant receipt and press OK for customer copy Operator Action Swipe the credit card through the card reader Key in the last four digits of the credit card number and press OK Key in the dollar amount and press OK Please wait while the terminal contacts the host computer Please wait while the receipt prints Tear off the m
76. h the host computer This procedure is used when the LinkPoint 9000 is outside of the Motient network coverage area In order to process this transaction the user must use the settlement procedure on page 143 NOTE Currently the offline void procedure is not available Display Message 09 01 99 15 30 SWIPE CARD VOID MENU ON OFF LINE LINE gt VOID OFFLINE MENU SALE RTRN POST FORC AUTH VOID ONLINE MENU OVER RIDE OFFLINE VOID SALE Password a a E E optional Operator Action Press the 2 key labeled VOID Press the W key under the words OFFLINE You must choose the type of transaction to be voided To void a sale return post auth or force transaction press the W key under the transaction type To void an override press MORE to advance the menu When the menu advances press the W key under the word OVERRIDE When you choose the transaction you may have to enter a terminal password If so enter the password and press OK 2001 LinkPoint International Inc 81 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message OFFLINE VOID SALE Clerk OFFLINE VOID SALE Clerk Reference OFFLINE VOID SALE CARD XXXXXXXXXX5836 Total 15 00 Press OK to accept Press CANCEL to quit
77. he PIN TOUT prompt MERCHANT USER INTERFACE CONFIG MENU MRCH PIN IDLE TOUT TOUT TOUT PIN TIMEOUT Enter the timeout total in seconds between 5 and 999 seconds and ice press OK PIN Entry Timeout in Seconds 60 E E E E Print Application Setting Report This procedure allows you to print an application report confirming the current application settings and whether the settings are password protected Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the MORE key ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt Press the W key under the APP FUNC prompt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE 2001 LinkPoint International Inc 50 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the W key under the PRNT prompt APPLICATION FUNCTION MENU ACT PASS PRNT IVE WORD Please wait for the application setting report to print PRINT APPLIC PP grep P Printing 2001 LinkPoint International Inc 51 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION The printer application setting report will look like this RETAIL STORE Customized header up to five lines 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XX
78. he same day you must follow the steps below You must use a manual imprinter to supplement the transaction data If you need to initiate a deposit for an authorization only performed on an earlier day or after you ve received a voice authorization you must perform the force transaction procedure on page 102 Post Auth Swipe Display Message 09 01 99 15 30 SWIPE CARD POST AUTH Clerk optional POST AUTH Clerk Invoice a a E E optional POST AUTH Swipe Credit Card or Manually Enter Card Number Operator Action Press the 5 key labeled POST AUTH Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Swipe the credit card through the card reader 2001 LinkPoint International Inc 97 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message POST AUTH Enter Last 4 Digits From PAN POST AUTH Enter Auth 000000 POST AUTH Enter Auth 111111 Amount 0 00 POST AUTH Processing POST AUTH APPROVED Printing POST AUTH Tear off merchant receipt and press OK for customer copy Operator Action Key in the last four digits of the credit card number and press OK Key in the
79. is being closed by host Try NOW transaction later NO DUP FOUND Override transaction is attempted on a non duplicated transaction NO TRACKS READ The credit card needs to be reswiped NO TRANS Type of transactions requested are not on record RECORDED PIC UP Authorization declined PLEASE RETRY Retry transaction PRINTER COVER The paper cover on the terminal needs to be closed to print OPEN successfully REVERSED Requested transaction reversal was successful SCAN UNAVAIL SCAN application is down try transaction later TRAN TYPE INVLD Transaction not supported by host or card issuer UNAUTH TRANS A transaction code was used for which you are not set up to process UNAUTH USER An unauthorized debit transaction was attempted 2001 LinkPoint International Inc 148 LinkPoint 9000 Reference Manual APPENDIX B TROUBLESHOOTING GUIDELINES APPENDIX B TROUBLESHOOTING GUIDELINES Appendix B identifies some problems that may be encountered and the actions necessary to correct them If a problem appears on your LinkPoint 9000 terminal that is not explained in this manual please contact your credit card processor PRINTER MALFUNCTION KEYPAD MALFUNCTION PRINTER MALFUNCTION Check that the printer paper is properly loaded in the printer The printer will not operate unless a roll of paper is correctly installed Check the terminal for signs of power loss The printer will not print legibly if the battery is low Check
80. key Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the amount of the transaction and press OK Key in the credit card number and press OK Key in the credit card expiration date and press OK 2001 LinkPoint International Inc 73 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action CREDIT SALE Please wait for terminal to process the transaction Processing CREDIT SALE When the transaction is approved the terminal will begin printing the merchant copy of the receipt APPROVED Printing CREDIT SALE When the merchant copy of the receipt finishes printing press OK Tear off to print the customer copy of the receipt merchant receipt and press OK for customer copy 2001 LinkPoint International Inc 74 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished merchant copy of the sale receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX CREDIT SALE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 2 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 20 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International In
81. le the terminal communicates with the host computer Please wait while the terminal prints the merchant copy of the receipt Tear off the merchant copy of the receipt and press OK to print the customer copy LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The merchant copy of the void receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX VOID SALE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 INVOICE XXXXXXX AUTH NUMBER XXXXXX 01 02 KY AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk performing void optional Clerk who performed original transaction optional Reference Transaction number of the voided transaction Card no exp date entry method Invoice number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 80 LinkPoint 9000 Reference Manual Void Offline STANDARD KEY OPERATIONS In an offline void the terminal stores the transaction information produces a receipt but does not actually process the transaction throug
82. lete charge and discharge cycles After you charge a battery for the first time please use that battery completely before recharging it Then use the battery completely before recharging it again For maximum performance please continue to use battery fully before recharging in the future The terminal monitors the battery voltage and will display a graphic icon showing remaining battery capacity The terminal will display the text message CHARGE BATTERY SOON when the battery is low 2001 LinkPoint International Inc 5 LinkPoint 9000 Reference Manual GETTING STARTED Checking Coverage The LinkPoint 9000 communicates with the host by transmitting over the Motient network When the terminal is transported to a different location it is essential to confirm that the terminal is within range of the Motient network coverage area If the terminal is not within range it cannot process most transactions You can check the Motient network coverage area two ways if you need to see the national Motient network coverage map consult the Motient Web site at www motient com if you need to check if the terminal is currently within the coverage area please use the procedure below Display Message Operator Action Press the COVERAGE key 08 30 99 08 00 SWIPE CARD Please wait as the terminal connects to the network COVERAGE Connect e Press OK to see next screen COVERAGE
83. mized cardholder agreement Cardholder signature Approval confirmation 88 LinkPoint 9000 Reference Manual Return Offline STANDARD KEY OPERATIONS In an offline return the terminal stores the transaction information produces a receipt but does not actually process the transaction through the host computer This procedure is used when the LinkPoint 9000 is outside of the Motient network coverage area In order to process this transaction the user must use the settlement procedure on page 143 Display Message Operator Action SWIPE CARD 09 01 99 15 30 Press the 3 key labeled RETURN RETURN MENU DBT CRDT OFF ATM LINE Press the W key under the prompt OFFLINE OFFLINE RETURN Clerk Key in the clerk number and press OK a 8 optional OFFLINE RETURN Clerk Invoice Key in the invoice number up to seven digits and press OK a a H optional OFFLINE RETURN Swipe Credit Card or Manually Enter Card Number Swipe or manually enter the credit card through the card reader 2001 LinkPoint International Inc 89 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action OFFLINE RETURN Key in the dollar amount and press OK Amount 10 00 Processing OFFLINE RETURN Please wait while th
84. nder the prompt of the transaction you wish to activate or press the MORE key to view more prompts Press the W key under the prompt of the transaction you wish to activate or press the MORE key to view more prompts Once you choose which transaction to activate press the W key under the appropriate prompt and press OK LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Application Password Protection This setting in the application function menu is used to set password protection on the transactions in the current application NOTE Do not change any application passwords unless absolutely necessary If you have forgotten your password the terminal will have to be re downloaded Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the MORE key ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt Press the Il key under the APP FUNC prompt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE gt Press the W key under the PASSWORD prompt to configure the Pe password protect option on the application settings FUNCTION MENU ACT PASS PRNT IVE WORD gt Press the Il key under the prompt of the transaction you wish to password protect or press the MORE key to view more prompts APPLICATION PASSWORD PROTECT MENU AJST AUTH CLR CON MENT
85. nkPoint International Inc 31 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME CONFIG INVOICE NAME Config Invoice Name Invoice TIC INVO KET ICE E E E E Invoice Required Prompt Please use the following performing a transaction Display Message Loa 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a E E optional Operator Action Press the W key under the prompt INV NAME The terminal will prompt for either TICKET or INVOICE ID This screen allows you decide which prompt will display by pressing the appropriate W key After choosing TICKET or INVOICE press OK procedure to prompt the user to enter an invoice number while Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK 2001 LinkPoint International Inc 32 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action Press the W key under the prompt MRCH CONFIGURATION MENU MRCH COMM SYS PRNT Press the W key under the prompt PREF MERCHANT CONFIGURATION MENU USER REC PREF
86. nt International Inc 65 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message TIP BY OPERATOR Server TIP BY ALL Printing Tip Required Function Operator Action If you chose to review a specific server s tips key in the proper server ID number and press OK when this screen appears Please wait for the selected report to print This feature allows tips to be added to retail transactions turning the retail program into a retail tip program Once the tip function is activated the quick sale procedure must be activated as well even though the quick sale procedure cannot be used in conjunction with the tip function The quick sale activation procedure begins on page 55 Display Message Ls 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK 2001 LinkPoint International Inc 66 LinkPoint 9000 Reference Manual Display Message CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RORD NAME RORD
87. nt REPRINT RECEIPT transaction receipt will print if you press the W key under the MENU word PREVIOUS the following menu appears LAST PREV IOUS REPRINT RECEIPT Key in the reference transaction number of the transaction that Reference needs to be reprinted and press OK REPRINT RECEIPT Please wait while the receipt copy prints Reference 1 Printing 2001 LinkPoint International Inc 121 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished reprinted receipt will look like this REPRINT RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number of the voided transaction Card number expiration date entry method Invoice number Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 122 LinkPoint
88. nual TERMINAL CONFIGURATION Display Message CONFIGURATION MENU Password E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RORD NAME RORD NAME OPER ID REQUIRED Oper Id Required No Yes No gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RORD NAME RORD NAME Operator Action Key in the password and press OK Press the W key under the prompt MRCH Press the W key under the prompt PREF Press the W key under the prompt OPER RORD Press the W key under the prompt YES When YES displays under the OPER ID REQUIRED line press OK Press the W key under the prompt OPER NAME 2001 LinkPoint International Inc 46 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action The terminal will prompt for either CLERK or SERVER ID This PE ERNA screen allows you decide which prompt will display by pressing the Configure Clerk Name appropriate W key After choosing CLERK or SERVER press Server OK CLE SER RK VER E E E E PAN Check Setting this feature will allow the merchant to install fraud prevention measures such as allowing the swiped credit card number
89. ow long the terminal will attempt to send a transaction to the host computer before it times out NOTE It is not recommended that you change this setting Display Message Operator Action Press the 0 key 09 01 99 15 30 SWIPE CARD 2001 LinkPoint International Inc 62 LinkPoint 9000 Reference Manual Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password CONFIGURATION MENU MRCH COMM SYS PRNT COMMUNICATION CONFIGURATION MENU SEND APP TOUT HDR SEND TIMEOUT Enter Send Timeout in Seconds 60 Terminal Serial Number TERMINAL CONFIGURATION Operator Action Press the W key under the prompt CONFIG Enter the password and press OK Press the W key under the COMM prompt Press the W key under the SEND TOUT prompt Enter the timeout total in seconds between 5 and 999 seconds and press OK To set the terminal serial number please follow the procedure below Please note that this procedure will not affect batch settlement 2001 LinkPoint International Inc 63 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Ls 08 30 99 08 00 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt CONFIGURATION MENU MRCH COMM SYS PRNT
90. ppear on all LinkPoint 9000 Reference Manual Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC gt ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE DEMO MODE Demo Mode Yes ADMINISTRATION MENU PASS APP DATE DEMO SERV FUNC TIME MODE Ls 09 01 99 15 30 SWIPE CARD TERMINAL CONFIGURATION Operator Action Press the MORE key Press the W key under the prompt DEMO MODE Press the W key under the prompt NO to exit demo mode When the text under the DEMO MODE line changes to NO press OK Press the CANC key to return to the SWIPE CARD message When you exit demo mode the terminal is ready to perform live transactions again 2001 LinkPoint International Inc 27 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION FDC ID Receipt Printout When this setting is activated the merchant s FDC ID number will be printed on each transaction Display Message Ls 09 01 99 15 30 SWIPE CARD gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFURATION MENU Password a a E E optional gt CONFIGURATION MENU MRCH COMM SYS PRNT gt MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Opera
91. printing press OK to print the customer copy of the receipt 2001 LinkPoint International Inc 111 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Override Manual Entry Display Message Ls 09 01 99 15 30 SWIPE CARD OVERRIDE MENU DBT CRDT OFF OVER OVER LINE CREDIT OVERRIDE Clerk a a E E optional CREDIT OVERRIDE Clerk Invoice XXXXXXX a a E E optional CREDIT OVERRIDE Swipe Credit Card or Manually Enter Card Number CREDIT OVERRIDE Exp MM YY Operator Action Press the 9 key labeled OVERRIDE Press the W key under the words CRDT OVER Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the credit card number and press OK Key in the credit card expiration date and press OK 2001 LinkPoint International Inc 112 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action CREDIT OVERRIDE Key in the dollar amount of the transaction and press OK Exp MM YY Amount 0 00 CREDIT OVERRIDE Please wait while the terminal communicates with the host computer Processing CREDIT OVERRIDE When the transaction is approved the terminal will begin printing the merchant copy of th
92. rence report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX DETAIL REFERENCE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX REF 1 BTCH AUTH XXXXXX CREDIT SALE 5 00 09 01 9 15 47 SW Vis XXXXXXXXX0007 01 02 Totals 5 00 PRCH 0 00 RTRN 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Reference transaction number authorization number Transaction type and amount Transaction date time and entry method Credit card type number and expiration date Totals confirmation Total number of transactions total dollar amount and type in open batch 128 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Card Totals Report This report lists the total dollar amounts of the various credit card types recently processed by your business Display Message Operator Action Press the 0 key labeled ADMIN 09 01 99 15 30 SWIPE CARD gt Press the W key under the word STTLMENT ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Key in the password and press OK Password a a E E optional Press the W key under the words TTL RPRT SETTLEMENT MENU DTL TTL TIPS HOST BITCH RPRT RPR
93. require a separate PINpad to process ATM debit transactions Display Message 09 01 99 15 35 SWIPE CARD E E E E DEBIT SALE Clerk E E E E optional DEBIT SALE Clerk Invoice E lt E E optional DEBIT SALE Clerk Invoice Amount 0 00 E E E E DEBIT SALE Press OK and Pass Terminal to Cardholder m E E E Operator Action Press the blue ATM SALF key Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the amount of the transaction and press OK Press OK and hand the terminal to the customer 2001 LinkPoint International Inc 118 LinkPoint 9000 Reference Manual Display Message DEBIT SALE Amount OK 1 00 Press OK to accept Press CANCEL to quit DEBIT SALE PIN DEBIT SALE Return to Clerk DEBIT SALE Processing DEBIT SALE APPROVED Printing DEBIT SALE Tear off merchant receipt and press OK for customer copy STANDARD KEY OPERATIONS Operator Action Ask the customer to confirm the amount is correct and press OK Ask the customer to enter their PIN into the terminal keyboard and press OK When you receive the terminal press OK Please wait while the transaction is p
94. rest on top of the serrated tear bar see Figure 12 oT Figure 11 Figure 12 2001 LinkPoint International Inc 4 LinkPoint 9000 Reference Manual GETTING STARTED 4 Close the paper cover until it snaps shut and tear off any excess paper see Figures 13 and 14 A i teil L Pm os Figure 13 Figure 14 5 Once the paper is loaded press the FORM FEED button see Figure 15 If a blank portion of paper advances it was loaded correctly You are now ready to process transactions on the LinkPoint 9000 terminal ON OFF Button Note Thermal paper quality has a direct impact on the performance of thermal printers The LinkPoint 9000 has a thermal printer built into the unit For best results LinkPoint International strongly recommends the use of Appleton 1012 or equivalent grade paper The paper provided by LinkPoint International is Appleton 1012 paper FEED Ruttan Figure 15 Terminal Batteries The LinkPoint 9000 uses a rechargeable nickel cadmium battery as its main power source The terminal also uses an internal lithium battery to preserve the terminal settings when the nickel cadmium battery is not installed Please see the procedures on page 2 for instructions on how to charge the nickel cadmium battery The lithium battery is automatically recharged when the nickel cadmium battery is inserted Please note that a new nickel cadmium battery s full performance is achieved only after two comp
95. rocessing When the transaction is approved the terminal will begin printing the merchant a copy of the receipt When the merchant copy of the receipt finishes printing press OK to print the customer copy of the receipt 2001 LinkPoint International Inc 119 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished merchant copy of the ATM debit sale receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX DEBIT SALE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 5 CARD XXXXXXXXX0007 01 02 SW INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX AMOUNT 1 00 AP MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC merchant ID Clerk number optional Reference transaction number Card no exp date entry method Invoice number optional Batch number Authorization number Transaction amount Approval confirmation 120 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS REPRINT A nonmonetary function that prints a duplicate of the merchant receipt Display Message Operator Action Press the REPRINT key 09 01 99 15 30 SWIPE CARD es If you press the W key under the word LAST the most rece
96. ry transaction used to reverse a previous day s transaction This transaction credits the cardholder s account the terms refund and return are interchangeable A monetary transaction used to reverse a previous day s transaction This transaction credits the cardholder s account the terms refund and return are interchangeable The action of saving data in a computer memory The action of sliding a card through a terminal card reader A device used to perform transactions The transactions are processed by the terminal or by a host computer These devices have a display panel keyboard card reader and are used to enter transaction information American Bankers Association information stored on track 2 of the card s magnetic stripe includes the cardholder s account number expiration date and security data Does not include the cardholder s name LinkPoint 9000 Reference Manual INDEX INDEX Basic Operation ccccceescessceseeeeeecesecnecteeseeeeceaeenee 68 CALI AB 3 SEO Oe Sees 146 CALL CB oe CALE DG nE OT CALL DISCOVER cccccccccesssessccsscessensncescnns CATGE IB ss eeis cass Svs cet ae soreness sta CALEND een ensured CALL XXXXXXXX Cardreader ire icsteccssed cease arei n RR CHARGE BATTERY SOON eseese 147 D DB ISSUER UNAVAIL DECLINE Display Panel 0 0 0 0 eeceeeeeseeseseceseeecneeeeeseeeceeeees EDC UNAVAILABLE ccc cece ceeee
97. s It is possible to upload offline transactions through the LinkPoint 9000 terminal When an offline transaction is performed the offline upload procedure allows the transaction to be sent to the host to be processed Each offline transaction must be uploaded one at a time The transaction will then settle automatically Offline transactions must be uploaded before the host batch is closed on or before 2 00 am EST Display Message Operator Action Press the 0 key labeled ADMIN 09 01 99 15 30 SWIPE CARD gt Press the W key under the word STTLMENT ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Key in the password and press OK Password a a E E optional Press the MORE key SETTLEMENT MENU DTL TTL TIPS HOST BITCH RPRT RPRT TTL 2001 LinkPoint International Inc 143 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message SETTLEMENT MENU CLR OFF CONF BITCH LINE CLOS OFFLINE UPLOAD MENU SALE RTRN OVER VOID RIDE SALE UPLOAD SALE Reference UPLOAD SALE CARD XXXXXXXXXX5836 Total 20 00 Press OK to accept Press CANCEL to quit UPLOAD SALE Processing UPLOAD SALE APPROVED Printing Operator
98. s CANC key to return to the idle prompt 2001 LinkPoint International Inc 68 LinkPoint 9000 Reference Manual BASIC OPERATION BASIC OPERATION This section describes how to perform some of the basic operations of the LinkPoint 9000 terminal These operations are performed after the initial startup has been completed Using the Card Reader The card reader saves time and avoids the mistakes that can occur when typing long account numbers with the keyboard It also provides an extra measure of security against credit card fraud 1 Insert the credit card into the beginning of the card reader slot with the magnetic strip facing down and toward the keyboard 2 Slide the card through the slot without stopping If the terminal does not respond check the position of the magnetic strip and slide the card through the slot again If the terminal still does not respond the card may be damaged Press the appropriate key and manually enter the card number and expiration date 3 Complete the transaction by choosing a transaction type and following the prompts 2001 LinkPoint International Inc 69 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS STANDARD KEY OPERATIONS Terminal transactions are common transactions that your personnel can perform These transactions include sale void return authorization only post authorization force and override After choosing the transaction you need to perform enter the reque
99. ssing POST AUTH Please wait while the terminal prints the merchant copy of the receipt APPROVED Printing POST AUTH Press OK to print the customer copy of the receipt Tear off Merchant receipt and press OK for customer copy 2001 LinkPoint International Inc 100 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The finished post authorization receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX POST AUTH 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 3 CARD XXXXXXXXX0007 INVOICE XXXXXXX BATCH XXXXXXXXXXXXXX AUTH NUMBER XXXXXX 01 02 SW AMOUNT 15 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card number expiration date entry method Invoice number optional Batch number Authorization number Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 101 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS ADJUST 7 KEY The adjust procedure is a monetary function that is used to
100. sted information Transaction Type Explanation SALE ATM DEBIT VOID RETURN AUTHORIZATION ONLY POST AUTHORIZATION FORCE OVERRIDE Obtains credit card sale authorization host capture Obtains ATM debit card authorization and captures the transaction for later deposit optional service Voids any captured transaction Used to authorize a return credit Used to authorize a transaction without ticket capture Used to convert an authorized transaction in the current batch into a sale Used to turn a previously authorized transaction into a sale when the authorization number is not stored in the terminal Allows a transaction to be processed after the host has rejected it as a duplicate 2001 LinkPoint International Inc 70 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS SALE 1 KEY A sale is monetary transaction that transfers funds from a cardholder s account to the merchant s bank account A sale is the most widely used transaction Please follow the steps below to process a sale transaction Sale Card Swipe Display Message Operator Action Swipe the credit card through the card reader 09 01 99 15 30 SWIPE CARD CREDIT SALE Key in the last four digits of the credit card number and press OK Enter Last 4 Digits From PAN CREDIT SALE Key in the clerk number and press OK Clerk
101. steps below Display Message Ls 08 30 99 08 00 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC Operator Action Press the 0 key Press the W key under the prompt BACKLIGHT 2001 LinkPoint International Inc 15 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message _ BACKLIGHT Backlighting Active No Yes No gt ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC Operator Action Press the W key under the appropriate prompt then press OK Press the CANC key to return to the idle prompt 2001 LinkPoint International Inc 16 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Bank Identification Number To set the six digit bank ID BID number please enter the merchant host configuration menu as described below Display Message 08 30 99 08 00 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password E E E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Operator Action Press the 0 key Press the W key under the prompt CONFIG Key in the password and press OK Press th
102. t while the terminal communicates with the host computer When the transaction is approved the terminal will begin printing the merchant copy of the receipt When the merchant copy of the receipt finishes printing press OK to print the customer copy of the receipt 2001 LinkPoint International Inc 116 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The merchant copy of the finished override offline receipt will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX OFFLINE OVERRIDE 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CLERK XX REFERENCE 6 CARD XXXXXXXXX0007 AMOUNT 15 00 01 02 SW AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT JOHN DOE MERCHANT COPY 2001 LinkPoint International Inc Customized header up to five lines Type of transaction Date and time Merchant ID FDC Merchant ID Clerk number optional Reference Transaction number Card no exp date entry method Transaction amount Customized cardholder agreement Cardholder signature Approval confirmation 117 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS ATM DEBIT SALE ATM SALE KEY An ATM debit sale is a monetary function that transfers funds from the cardholder s checking or savings bank account to the merchant s account The LinkPoint terminal does not
103. the display panel If it shows the wrong characters or nothing at all refer to the DISAPLY PANEL MALFUNCTION section above Press several keys a beep should be heard each time If the beep occurs make sure the correct data is being entered Check that the printer paper is properly loaded in the printer The printer will not operate unless a roll of paper is correctly installed Check the terminal for signs of power loss The printer will not print legibly if the battery is low 2001 LinkPoint International Inc 149 LinkPoint 9000 Reference Manual LINKPOINT 9000 SPECIFICATIONS LINKPOINT 9000 SPECIFICATIONS Microprocessor Memory Display Keypad Card Reader Printer Peripheral Ports Power Operating Environment Terminal Dimensions Paper Dimensions 2001 LinkPoint International Inc 32 bit Expandable 256K to 2 MB combination of battery backed RAM and Flash Backlit graphics Liquid Crystal Display 64 x 120 dots 28 Tacile keys 0 9 ON OFF ENTER OK CLEAR CANCEL and programmable function keys Magnetic dual track Thermal graphics printer 192 dots line 5 lines second Two ports port 1 is a universal serial port synchronous or asynchronous communications RS 232 V 24 port 2 is directly connected to LinkPoint 9000 security module RS 232 with hardware flow control Replaceable rechargeable battery pack 32 F to 158 F 0 C to 50 C Height 1 6 in 40 mm at keyboard 3 in
104. tional OPERATOR CONFIGURATION MENU ADD DEL PRNT ETE TERMINAL CONFIGURATION Operator Action Press the W key under the prompt CONFIG Key in the password and press OK Press the MORE key Press the W key under the prompt OPER Enter the password and press OK Press the W key under the prompt ADD 2001 LinkPoint International Inc 43 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message ADD OPERATOR Clerk 1 ADD OPERATOR Clerk 1 Name JOHN W OPERATOR CONFIGURATION MENU ADD DEL PRNT ETE Operator Password Operator Action Key in the clerk ID number and press OK To assign Clerk 1 press 1 then press OK Enter the clerk s name up to 20 characters and press OK To enter the name John W press the appropriate number and ALPHA keys as described on page 8 then press OK Either press the W key under the prompt ADD to add another operator name DELETE to subtract an operator name or PRNT to print an operator report listing all current operator information When finished with this function press CANC to return to the SWIPE CARD screen To set or change the operator password please follow the procedure below This setting requires the terminal user to enter a password before operating the terminal Display Message Ls 08 30 99 08 00 SW
105. tomer copy of the receipt Auth Only Manual Entry Display Message Operator Action Press the 4 key for an authorization only transaction 09 01 99 15 30 SWIPE CARD 2001 LinkPoint International Inc 93 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message AUTHORIZATION Clerk a a E E optional AUTHORIZATION Clerk Invoice XXXXXXX a a E E optional AUTHORIZATION Clerk Invoice XXXXXXX Amount 0 00 AUTHORIZATION Swipe Credit Card or Manually Enter Card Number AUTHORIZATION Exp MM YY Operator Action Key in the clerk number and press OK Key in the invoice number up to seven digits and press OK Key in the dollar amount and press OK Key in the credit card number and press OK Key in the credit card expiration date and press OK 2001 LinkPoint International Inc 94 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action AUTHORIZATION Please wait for the terminal to process the transaction Processing AUTHORIZATION Please wait while the terminal prints the merchant copy of the receipt APPROVED Printing AUTHORIZATION Press OK to print the customer copy of the receipt Tear off merchant receipt and press OK for
106. tor Action Press the 0 key Press the W key under the CONFIG prompt Key in the password and press OK Press the W key under the MRCH prompt Press the W key under the PREF prompt 2001 LinkPoint International Inc 28 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message Operator Action gt Press the MORE key MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME RORD NAME gt Press the MORE key MERCHANT PREFERENCES CONFIGURATION MENU TIP QUIK CASH PAN RORD SALE BACK CHCK gt Press the W key under the PRIN FDC prompt MERCHANT PREFERENCES CONFIGURATION MENU OFF KEY PRIN PRIN LINE INJ FDC BATC PRINTING FDC ID Press the W key under the appropriate prompt and press OK Print Fdc Id Yes Yes No E E Idle Display Timeout The setting controls how long the terminal will display the SWIPE CARD message before the unit powers itself off automatically Display Message Operator Action Press the 0 key 09 01 99 15 30 SWIPE CARD 2001 LinkPoint International Inc 29 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFI
107. ual TERMINAL CONFIGURATION Display Message Operator Action gt Either press the W key under the appropriate prompt to configure CARD TYPE that card or press the MORE key to choose other cards to CONFIGURATION MENU configure VISA MC AMEX DIS COVER gt Either press the W key under the appropriate prompt to choose CARD TYEE that card or press the MORE key to view other cards CONFIGURATION MENU DIN JCB ERS CONFIG AMEX CARD Press the W key under the appropriate prompt to either activate or estes deactivate the selected card type and press OK Card Acceptable Yes Yes No E E E E Cash Back Maximum Limit This feature allows the merchant to program the maximum cash back amount on debit transactions Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD gt Press the W key under the prompt CONFIG ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC 2001 LinkPoint International Inc 21 LinkPoint 9000 Reference Manual TERMINAL CONFIGURATION Display Message CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG gt MERCHANT PREFERENCES CONFIGURATION MENU OPER OPER INV INV RQRD NAME
108. ual TERMINAL CONFIGURATION Display Message Operator Action Press the W key under the prompt MRCH CONFIGURATION MENU MRCH COMM SYS PRNT Press the W key under the prompt HOST CFG MERCHANT CONFIGURATION MENU USER REC PREF HOST INT EIPT CFG Press the W key under the prompt OPER ENV MERCHANT HOST CONFIGURATION MENU MRCH BANK OPER MAR ID ID ENV KET MERCHANT OPER Press the W key under the appropriate prompt and press OK Select Merchant Operating Env OFF PREMISE ON OFF PRMS PRMS Operator Name Prompt After the operator required prompt is set as shown on page 45 it is then possible to assign a specific SERVER or CLERK ID to a specific operator For instance to assign operator John W the user ID Clerk 1 please use the following procedure Display Message Operator Action Press the 0 key 08 30 99 08 00 SWIPE CARD 2001 LinkPoint International Inc 42 LinkPoint 9000 Reference Manual Display Message ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC CONFIGURATION MENU Password a a E E optional CONFIGURATION MENU MRCH COMM SYS PRNT CONFIGURATION MENU OPER KEY PARM CONF INJ LOAD CARD OPERATOR MENU Password a a E E op
109. urrent batch from the host Display Message 09 01 99 15 30 SWIPE CARD ADMINISTRATION MENU BACK STTL CON PASS LIGHT MENT FIG MERC SETTLEMENT MENU Password a E E optional SETTLEMENT MENU DTL TTL TIPS HOST BTCH RPRT RPRT TTL HOST TOTALS MENU Password Operator Action Press the 0 key labeled ADMIN Press the W key under the word STTLMENT Key in the password and press OK Press the W key under the words HOST TTL Key in the password and press OK 2001 LinkPoint International Inc 138 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS Display Message Operator Action Press the W key under the word ALL to print a report of current Breer open batch totals Press the W key under the word SINGLE to MENU print a report detailing each transaction in the current open batch ALL SING LE 2001 LinkPoint International Inc 139 LinkPoint 9000 Reference Manual STANDARD KEY OPERATIONS The all host totals report will look like this RETAIL STORE 123 MAIN STREET ANYWHERE USA 12345 XXX XXX XXXX HOST TOTALS 09 01 99 15 30 MERCHANT XXXXXXX FDC MERCHANT ID XXXXXXXXXXXX CREDIT PURCHASE TRANSACTIONS 1 AMOUNT 20 00 CREDIT RETURN TRANSACTIONS AMOUNT 0 00 Customized header up to five lines Type of transaction Date and time
110. x and unwrap both items 3 Save the shipping materials so you can repack the unit for shipping or moving in the future 4 Take the protective plastic wrapping off the terminal display window and put the terminal on a desk or tabletop When you choose a place for your LinkPoint 9000 terminal avoid areas with e Direct sunlight or objects that radiate heat e Excessive dust e Electrical devices that cause excessive voltage variations such as air conditioners space heaters or high frequency security devices Maintenance Your LinkPoint 9000 system does not need preventive maintenance However LinkPoint International does recommend periodically cleaning the keyboard using a soft paintbrush to remove dust Installation Installing the LinkPoint 9000 terminal is simple It is as easy as charging and installing the battery turning the terminal on and loading the paper Battery Charging 1 Unpack the charging dock see Figure 2 and place it on a table or countertop Figure 2 2 Plug the adapter pin into the back of the unit see Figure 3 Plug the adapter cord into either a surge protector or a wall power outlet see Figure 4 2001 LinkPoint International Inc 2 LinkPoint 9000 Reference Manual GETTING STARTED Ja Figure 3 Figure 4 3 Charge the battery by either e Placing the battery into the small charger slot see Figure 5 on the base when the battery is charged press the EJECT button to releas

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