User Manual
Contents
1. 4 Press Save softkey the time appears on the idle screen will be changed Press Cancel softkey to return to the previous screen To set the time format via the Phone interface 1 Press Menu gt Settings gt Basic Setting gt Time amp Date gt Time Format 1 Hour Clock 24 Hour Back ET Save 14 Enterprise IP Phone Customizing Your Phone 2 Use the Switch softkey to choose a preferred time format 12 hour or 24 hour 3 Press the Save softkey to save the changes and return to the previous screen To change the Time and Date via the Web interface Choose Phone gt Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail Note By default the time zone is 8 China Philippines Malaysia Daylight Saving Time is disabled Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Keys The Menu softkeys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys can not be used until unlocked You can not access the MESSAGE HEADSET CONF HOLD MUTE TRAN RD Keys Talk Call Only All of the keys can not be used until unlocked You can2. History Addr DND Menu _ To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Tone highlight the specific one in the scroll down menu click confirm button to update the change You can also delete the specific one by clicking the Delete button Note The ring tone file of system can not be deleted To update the new Ring Tone via Web interface 1 Click Browse button to choose the specific ring tone file 2 Click Upload button to upload the file and then Confirm to save the change Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters can not be included in the file name The upload ringtone file can not exceed 100K totally Codec Selection The IP phone supports the following voice codecs sis Enterprise IP Phone Customizing Your Phone G 722 G 711 G 723 1 G 726 G 729AB iLBC and GSM You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account gt Codecs Status Network Phone Contacts EJ NOTE Display Name z n Basic gt gt for Caller ID display Register Name Codecs gt gt SIP service subscribers Authenticate ID used for authentication Disable codecs Enable codecs User Name User account information PCMU provided by VoIP service PCMA
3. Note You can ask your system administrator for the decrypt password System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log Choose Upgrade gt Advanced select Export System Log click Export button to export the file to your local computer Programmable Key Configuration The phone has 10 programmable keys which are able to set up to 21 functions per key The following list shows the functions you can set on the programmable keys and provides a description for each function The default configuration for each key is N A which means the key hasn t been set for any functions e N A e BLF e Line e Speed Dial AD Enterprise IP Phone Using the Advanced Phone Functions e Intercom e URL e BLA e Conference e Forward e Transfer Hold DND Redial e Call Return e Group Pickup e Call Park e Group Listening e SMS e Voicemail e Custom e Public Hold e Private Hold Note 1 Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information 2 Users can also connect EXP38 to extend the programmable keys to 38 or more BLF You can configure the key for Busy Lamp Field BLF which allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out on
4. Ring Tones DialPlan SMS Replace Rule gt gt EJ NOTE Index Prefix Replace yigit 0 9 n Identifies a specific digit do not use digit digit Identifies any digit dialed that is included in the range comma separated list Please notice that only brock out rule support this method yyy yy R H o RZ D S Replace x Matches any single digit Add Del that is dialed Matches an arbitrary Dia now gt gt number of digits 2 Enter the desired Prefix and Replace 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list Note Please contact with your system administrator for the country area code if you want to set the dial plan 25 Enterprise IP Phone Customizing Your Phone Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Now Status Account Network Phone Contacts Upgrade Security Preference Features Das Kev Voice Ring Tones DialPlan SMS Replace Rule gt gt C2 NOTE Dial now gt gt Digit 0 9 Identifies a specific digit donot ine x z digit digit 2 Identifies any digit dialed 3 a that is
5. download the latest information released on the server in time and display on the terminal for the users To set the Remote phone book via Web interface 1 Choose Contacts gt Remote phone book 20 Enterprise IP Phone Customizing Your Phone Status Account Local phone book Remote phone book o E7 NOTE Phone book url Phone book name Index __ ene Dook ae ook nam E 1 http www yealink dir Yealink This feature allows you 2 http www google dir Google to download contact list Se from the server Input 3 http www snomy dir Shuid the phonebook URL and 4 rename the phonebook 5 Confirm Cancel 2 Input the Phone book URL and the phone book name then click the Confirm button to save the changes 3 After the setting go to the Address Book via phone interface you will see the remote address book you have just added 3 Yealink 5 Snom Bak Enter 4 Choose a specific one and press the Enter softkey it will go to the corresponding URL address to download the contact information for you Note This IP phone can support 5 remote phone books at most Other Settings Key as Send WK Users can set a specific button or to active as the send button To set the send key via the IP phone interface 1 Press Menu gt Features gt Key as send gt Enter to enter the configuration page Key as Send
6. UNE PAPA PERO EU Un O E 49 A A 50 AAA 0 PU E e E O R 51 OUD Fe ADOOS sc O Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package e Enterprise IP Phone Yealink a cS mua Jm Phone Stand e Power Adapter Enterprise IP Phone Getting Started Handset amp Handset Core rl X Os i EOS o Z C Q N SS AS i Ethernet Cable e Quick Installation Guide amp Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset and Headset e Connect Network and Power Enterprise IP Phone Getting Started 1 Attach the Stand as shown below Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Enterprise IP Phone Getting Started Internet PC Note 1 If inline
7. a BLF configured key To assign the key as BLF 1 Choose Phone gt DSS Key gt Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field and choose BLF from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to monitor 3 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the pickup function For example if you set the BLF number as 212 and the pickup number is 83 then when there is an incoming call to 212 press the BLF key it will call out the 83 automatically to pickup the incoming call on 212 H Enterprise IP Phone Using the Advanced Phone Functions Line You can set these keys as line keys to active up to the three user accounts To assign the key as Line Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access your most dialed numbers To assign the key as Speed Dial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the
8. cancel actions Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type Gl Adjust the volume of the handset headset speaker and ring tone 2 Allows for hands free communication during calls meanser Place and receive calls through an optionally connected headset 0 Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail and SMS directly z 3 S Enable setup of a local 3 way conference Place a call on hold or resume it Transfer current call to third party 0 0 0 Dials most recently dialed number Enterprise IP Phone Overview LED Instruction Table 1 Call Line Appearance Button LEDs for BLF LED Status Description Steady green Call line appearance is in idle status Slow blinking red Call line appearance is ringing Steady red Call line appearance is active Fast blinking red Call line appearance is not available Off It is not active as call line appearance Table 2 Call Line Appearance Button LEDs for BLA Bridged Line Appearances LED Status Description Steady green All of the members are in idle status Steady red Some part s is seizing the line Blinking green 300ms Some part s is ring back Blinking red 300ms Some part s is ringing Steady orange Some part s is on the phone Blinking Orange 500ms Some part s is under the public hold status and all of the members can retrieve
9. key you want to make the assignment there is a pull down menu in the Type field and choose Speed Dial from the list 2 In the Line field select a line for which to apply this key in the Number filed enter the extension number you want to perform Speed Dial 3 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary To assign the key as Intercom 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Intercom from the list 2 Inthe Line field select a line for which to apply this key the default one is Auto which means it will match the account automatically And enter the extension number you want to intercom 3 Press Confirm button to save the changes Note Your VoIP PBX must support this feature And make sure the intercom extension enables the Auto answer function URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To assign the key as URL 1 Choose Phone gt DSS Key gt Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field and choose URL from 44 Enterprise IP Phone Using the Advanced Phone Functions the list 2 Enter the extension
10. power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable showed as below Internet Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 35 into the address bar of web browser The default login name and password are admin admin Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Enterprise IP Phone Getting Started Network Settings Choose Network gt Internet Port WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static I P Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings ma
11. the call Blinking green 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms Three way conference all of the parts press hold Off It is not active as BLA Table 3 Account Button LEDs LED Status Description Steady green The account is active Blinking green There is an incoming call to the account Off The phone is in idle status whatever registered unregistered Table 4 Power Indication LED LED Status Description Steady green Power on Off Power off Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method letters in lower case Input Method letters in upper case Call mute Call hold Voicemail SMS Call forward DND Do not Disturb Auto answer In handset mode In headset mode 42 NB 90 Som SR BS A LAMAT In headset mode User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface 10 Ente
12. to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web interface along with user name e the advanced settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin 2392 Enterprise IP Phone Using the Advanced Phone Functions To change the administrator password via Phone interface 1 Press the softkeys Menu scroll to Settings press Enter softkey use the navigation keys to highlight Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Admin Password press Enter softkey 4 You are prompted to enter the old and new password Press Ab3 softkey to change the input method Change Passowrd 1 Old PWD 5 Press OK softkey to confirm the change or Cancel softkey to return to the previous menu To change the administrator password via Web interface Choose Security enter the old and new password choose Confirm button to save the changes or Cancel button to cancel the changes Reboot You
13. wav v 5 Internal Ringer Text 3 Internal Ringer File Ring1 wav 6 Internal Ringer Text A Internal Ringer File Ringl wav v 7 Internal Ringer Text AAA Internal Ringer File Ringl wav v 8 Internal Ringer Text A Internal Ringer File Ring1 wav 7 Internal Ringer Text _ Internal Ringer File Ring wav v 10 Internal Ringer Text S Internal Ringer File Ring1 wav v Confirm 5 Enterprise IP Phone Using the Advanced Phone Functions 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes oe Enterprise IP Phone Trouble Shooting Trouble Shooting can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call can not hear any voice 1 Make sure your handset is tightly connected with th
14. 1 Key as send Back Switch 2 Press the Switch softkey to choose a button that you want to use as the send key or disable this option 3 Press the Save softkey to save the changes To set the send key via the Web interface Hs Enterprise IP Phone Customizing Your Phone 1 Choose Phone gt Features gt Key as send 2 Highlight the specific one in the pull down menu click confirm button to save the change Hot Line To set the hot line number via the IP phone interface 1 Press Menu gt Features gt Hot Line gt Enter to enter the configuration page Hot Line 1 Hot Number 910001 2 Enter the hot line number and press the Save softkey to save the changes 3 When you pick up the handset or press the speaker button it will dial out the number automatically To set the Hot Line via the Web interface 1 Choose Phone gt Features 2 Input the hotline number then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press Menu gt Features gt Anonymous Call gt Enter to enter the configuration page 1 Line ID Line 1 Back __ Switch Save 2 By the Switch softkey you can choose the Line ID 3 Press the navigation keys to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display of their calling identification information blocked Ano
15. 27 Il AA O iz O esas ataaeduaerases 27 Answering AN INCOMING call eee 27 Denying an income Callar oli aora 28 o e O Io o ts sates 28 EO oo E 28 Di AAC Ve Call erre EE E EEEE EEE o E 29 DAY Rol APRA o RE zea 29 E side e on y asin de senna pa ance E N 29 Cal Ano T 29 A A 30 Wa T E eat caia 30 DN SE cece dc Un O E A 31 e eo E E E E 31 o A A A AA 32 Using the Advanced Phone Functions occooossssss OF PC COUN TTT 34 II A TT TT 35 Network Setha A A 35 LOSA E x cute A data tan dns IS 35 VEAN e T 36 HETES A e non EI A 37 MENE AAA 38 x AMAIA EE AOL Mod rra los oinesoiaican ooo ea iia 38 Administrator User Password 38 BRS NOVO AA ION A 39 RS al ALO ura 16 10 q OOOO AECA ce gsc E 39 A PO PO O E o siacaimeentuandeonts 40 IR rT 4 Sy Siete AA NI E S 42 Programmable Key Configuration sese eee eee 42 A O O PI ono EA A E 43 IR 44 SY R T 44 In 44 UR ester eat a no no e 44 Sato A EEE E aaa 45 A E A A O A haus sue uneniateds 45 Oy ooo tota otra toto caidos 45 A A e nn A 46 DAD area 46 CS A o o A a 46 UD ERG GR ic 47 O perererenererere re reste CR srr er OP OOO ER errr crt eTOCs te rurtaon yr Te merit 47 A II en AA 47 EP O e o EA 48 Sn nn A 48 VOICE TAS T 48 AP on o E 49 P blic Hold OO o A 49 a AA nn In EEEE 49 Tone
16. IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network gt Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode and then click the Confirm button to save the changes Te Enterprise IP Phone Using the Advanced Phone Functions Status Account Internet Port WAN PC Port Phone Upgrade VLAN a with a common set of VID 0 0 4094 requirements that communicate as if they USRPRIORITY 0 N were attached to the cast domain PC Port Active Disabled v regardless of their i physical location VID 0 0 4094 Qos USRPRIORITY 0 When the net ane Capacity is insufficient Voice QoS QoS could provide Voice QoS 40 0 63 a the via SIP QoS 40 0 63 Local RTP Port Local RTP Port Define the port for voice transmission MaxRTPPort 11800 0 65535 MinRTPPort 11780 065535 WebServer Type HTTP amp HTTP wv Disabled HTTP amp HTTPS Confirm HTTP On Cancel E HTTPS Only a Note For more details of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access
17. Yealink MA COSY VOIP MH Enterprise 1P Phone SIP T26P H nn Yealink User Manual About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be Sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C C FE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separatel
18. bled mati PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Network PC Port Setting As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC 35 Enterprise IP Phone Using the Advanced Phone Functions port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address To configure PC Port settings via Phone interface 1 Press Menu gt Settings gt Advanced Setting 2 Enter the password required scroll to Network option press Enter softkey select PC port press Enter softkey 1 Bridge 2 Router Back EA 3 If you choose Bridge it will return to the previous menu 4 Ifyou choose Router you will be prompted to enter the IP Address Subnet Mask DHCP Server Disable Enable 5 Press Save softkey to save the changes or Cancel softkey to return to the previous menu To configure PC Port settings via Web interface Choose Networ
19. cation to realize security usage If there are any encrypted y000000 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key for y000000000000 cfg should be 16 bit and Per phone AES Key for mac cfg should be 16 bit option then click the Confirm button to decryption the files and upgrade to the new version Shown as below 41 Enterprise IP Phone Using the Advanced Phone Functions Account Contacts Upgrade Basic Advanced Custom Option 128 254 EJ NOTE Custom Option Type String x Custom Option URL The phone will first use the custom option if present or use Option di fdg 66 43 if the custom Password option is not present If the DHCP server sends Specified AES Key DFGDFG amp 45 nothing then the boot server address from URL Per phone AES Key which provided by ISP PNP config Disabled v AES Key Check New Config Disabled X ai TP Click here to Click here to Autoprovision Now Autoprovision Autoprovision Now E Click this button to auto provision immediately Export Import Config Browse Export Import Ger Zer configuraion to Import Export backup the settings and could import all the settings after reset Export System L Local v og System Log l There have two methods Export to restore the syslog syslog or local device Confirm Cancel
20. de gt Basic 2 Click Reset to Factory button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade gt Advanced select Import Export Configuration choose Export button to export the file to your local computer 2 Choose Upgrade gt Advanced select Import Export Configuration choose Browse button select the specific configuration file in your local computer choose Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade gt Basic gt Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating To update the firmware automatically via Web interface 1 Choose Upgrade gt Advanced configure the relating s
21. e Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic Account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port Local RTP Port RPort SIP Session Timer Subscribe Period DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default is Enabled This parameter specifies how often the phone will send a packet to the SIP server Default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP port The default value is 5060 Defines the local RTP port that the phone will listen and transmit The default value is 11780 The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 Select the DTMF type You can only configure th
22. e Using the Advanced Phone Functions Custom You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as Custom 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Custom from the list 2 In the Extension filed enter the specific number 3 Press Confirm button to save the changes Public Hold The key can be configured as a public hold key During a conversation all members belonging to that particular BLA group can use this key to hold or retrieve a call To assign the key as Public Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Public Hold from the list 2 Press Confirm button to save the changes Private Hold The key can be configured as a private hold key During a conversation all members belonging to that particular BLA group can use this key to hold the call but only the initiator can retrieve the call To assign the key as Private Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the key you want to make the assignment there is a pul
23. e phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Up Down navigation keys to enter the incoming call interface then press the Answer softkey to answer it How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation ee Enterprise IP Phone Trouble Shooting How to send SMS You could edit the SMS in the Menu gt Messages gt Text Messages Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is
24. ersation three phone parties can communicate with each other To establish a conference 1 Press the Conf softkey during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the Send softkey 30 Enterprise IP Phone Using the Basic Call Functions t Conference to Conference to 281 TT Cancel 3 When the call is answered the conference call will now include you and the other two parties 4 Hang up to disconnect all parties Message The phone supports SMS Short Messaging Service and Voicemail if you want to use them please make sure that your VoIP telephony system supports this functionalities and your accounts message has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate the new voice messages coming e The MESSAGE button will be lighted 19 34 25 Dec 30 Tues History Addr_ DND Menu _ To configure the Voicemail code via Phone interface 1 Press MESSAGE button scroll to Voice Mail press Enter softkey 2 Use the navigation keys to highlight the line for which you want to set enter the code which the phone uses to connect to your system Press 123 softkey to choose the pr
25. ese settings via Web interface 1 Choose Account 2 Select the desired account 3 Choose Advanced to do the relating settings You can consult your system administrator for more information de Enterprise IP Phone Using the Advanced Phone Functions TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation Go to Account gt Advanced choose Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change Status Network Contacts Upgrade E NOTE Display Name oan O 2 z name whi eu Register Status Registered for Caller 1D display Line Active Of Label SIP service subscribers z Authenticate ID used for Display Name entication Register Name User Name e Name User account information _ provided by VoIP service password kes i provider SIP Server Port5060 NAT Traversal Enable Outbound Proxy Server Disabled y arte dei R Outbound Proxy Server po Port so60 Transport UDP A Special parameter just s UDP for Nortel server If you Backup Outbound Proxy Server gt Porti5060 kgn to d server the e should be NAT Traversal v com nortelnetworks firewall STUN Server Port10000 nass Voice Mal 2 2 1 Choose the codecs you want to use Proxy Require E ate Advanced Anonymous Call Disabled v The Advanced parameters Anonymous Call Rejection Disa
26. ettings 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Auto provision button A0 Enterprise IP Phone Using the Advanced Phone Functions The parameters of the Auto provision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Repeatedly Weekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The procedure can be only conducted in Administrator Mode If the updating is failed you can re plug the power adaptor and press the Speaker key for 3 seconds the IP phone will enter the account configuration interface Users can reconfigure the IP phone account information here and then press the OK button to save the changes Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authenti
27. from the list then in the Mode field open the pull down menu and choose Redial from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Call Return from the list 2 Press Confirm button to save the changes Group Pickup When you configure a Group Pickup key you specify the extension that you want to monitor Then when the monitored extension receives a call you press the key to pick up the call If the monitored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list to start the conversation To assign the key as Group Pickup 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Group Pickup from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to pickup 3 Press Confirm button to save t
28. he changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons This transfers the current conversation to an unused extension number and immediately puts the conversation on hold The telephone system will then display the extension number of the parked call so that the call can later be retrieved To assign the key as Call Park 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and Enterprise IP Phone Using the Advanced Phone Functions choose Call Park from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to park 3 Press Confirm button to save the changes Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others near by can speak and listen using speakerphone You can get back to the previous mode by pressing t
29. he key again To assign the key as Group Listening 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Group Listening from the list 2 Press Confirm button to save the changes SMS When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key To assign the key as SMS 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose SMS from the list 2 Press Confirm button to save the changes Voicemail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voicemail 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Voicemail from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to set as the voice mail box 3 Press Confirm button to save the changes 48 Enterprise IP Phon
30. ia Phone interface 1 Press Addr gt Contact List gt Enter 2 Use the navigation key to highlight the one you want to delete press Option softkey and scroll to Detail delete press OK softkey Contact List Delete Move to Blacklist Cancel Ook 3 Make the desired changes press OK softkey Or press Cancel softkey to return to the Contact List To move a contact to the blacklist via Phone interface 1 Press Addr gt Contact List gt Enter 2 Use the navigation key to highlight the one you want to move press Option softkey scroll to move to Blacklist press OK softkey twice to confirm the change or press Cancel softkey to return to the Contact List Contact List Move to Blacklist Cancel Ook 3 You can check the blacklist by pressing Menu gt Address Book gt Black List and do the desired changes Note If the contact is moved to the blacklist then the call from this contact can not get through To add delete edit the contact list amp black list via the Web interface Choose Contacts and then do the relating changes Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts gt Local phone book 19 Enterprise IP Phone Customizing Your Phone Local phone book Remote phone book Auto Auto Auto NOTE Add Contact Blacklist Put in the informations ab
31. included in the range 4 m 9 5 a digit digit digit Specifies a range as a 6 comma separated list 7 a ter go that only out support s mi this method 9 Aa a x 10 mi Matches any single digit that is dialed Dial now Rule Add Del Matches an arbitrary Area Code gt gt number of digits Block Out gt gt O Lr E T o 2 Enter the desired x 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note x represents any numbers represents any letters Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone gt Dial Plan gt Call Forbidden 2 Enter the phone number and click Add button to save the changes or choose the specific one in the list click Delete button to delete the record 3 You can not dial out the number from your IP phone unless it is removed from the Forbidden List 26 Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset Ta icon will be showed in the idle screen 2 Press the Speaker button icon will be showed in the idle screen 3 Press the Headset button if the headset is connected to the Headset Port in advance The icon 4 will be showed in the idle screen You can also dial the number first and
32. iods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER daptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay paremeter _ 50 Enterprise IP Phone Using the Advanced Phone Functions Status Account Network Phone Contacts Upgrade Preference Features DSSKey Voice Ring Tones DialPlan SMS Echo Cancellation EJ NOTE VAD Echo canceller Enabled v Voice Activity Det VAD Disabled v G Enabled Y Comfort Noise Generation JITTER BUFFER Type 6 Adaptive Fixed JITTER BUFFER It is a shared data area Min Delay MS where voice packets can be collected stored Max Delay and sent to the voice processor in evenly Normal Delay 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring Yealink si Status Account Network Upgrade Security Preference Features DSSKey Voice Ring Tones pal pian SMS 1 Internal Ringer Text as 4 NOTE Internal Ringer File Ring1 wav v 2 Internal Ringer Text A Internal Ringer File 3 Internal Ringer Text AAN Internal Ringer File Ring1 wawv v 4 Internal Ringer Text D Internal Ringer File Ring1
33. k gt PC Port to do the relating configuration You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 Press Menu gt Settings gt Advanced Setting 2 Enter the password required scroll to Network option press Enter softkey select VLAN press Enter softkey 36 Enterprise IP Phone Using the Advanced Phone Functions 1 WAN Port 2 PC Port Back DO ESA 3 Choose WAN Port press Enter softkey 1 VLAN Status Disable Back Enable Save 4 Set the VLAN Status and input the VID Number Priority 5 Press Save softkey to save the settings or Back softkey to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information HTTPS This
34. l down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Private Hold from the list 2 Press Confirm button to save the changes Tone Settings You can define the frequency and time period of all the following tones e Dial e Ring Back Busy e Congestion e Call Waiting 49 Enterprise IP Phone Using the Advanced Phone Functions S Dial Recall Record e Info Stutter e Message e Auto Answer To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the changes Cancel to cancel the change Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as O it means silence Voice To edit the Voice filed via Web interface 1 Choose Phone gt Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during per
35. language via Phone interface 1 Press Menu gt Settings gt Basic Setting gt Language 1 Enterprise IP Phone Customizing Your Phone 2 Scroll through the list of available languages 3 Press the Save softkey when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose 1 English English 2 Francais French 3 Deutsch German Bak Save _ 4 Press Back softkey to return to the previous screen Time and Date The time and date appears on the idle screen of the IP phone If the phone can not obtain a time and date from the call server please contact your system administrator if the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu gt Settings gt Basic Setting gt Time 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Server1 Server2 Daylight Saving respectively SNTP Setting 3 NTP Server2 Back Ab3 Del Save 3 If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time Manual Setting 1 Date Y M D 09 07 13 Cancel Save
36. n close the software 3 A new built folder named adv with a dob file will be created 4 If you want to add more logos to your phone you can follow the above steps to repeat the operation 5 There will be an advertising index file in the created adv file open it and you can edit the show time of the specific logo the units is millisecond For example log2 dob 3000 means the logo 2 will show 3 seconds on the LCD 6 Run the adv bat it will create a new built folder named adv tar gz 7 Choose Phone gt Function gt Logo via the Web interface press Browse button and 07 A Enterprise IP Phone Customizing Your Phone choose the adv tar gz file just created by the software 8 Press Upload button to complete the Logo Customization You will find the desired logo display on the idle screen Note Please contact with your system administrator or service provider for the software PictureEXDemo exe Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Replace Rule Status Account Phone Contacts Upgrade Preference Features DSSKey Voice
37. nswered without requiring any action by the user This is a useful feature for people who have difficulty using their hands or fingers 23 Enterprise IP Phone Customizing Your Phone who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu gt Settings gt Advanced Setting gt Accounts gt Line X use the navigation keys to choose Auto Answer option 12 Auto Answer Disabled Back __ Switch Save _ 2 Press the Switch softkey to enable or disable the auto answer function The default is Disabled 3 Press the Save softkey to save the changes To set Auto Answer via Web interface 1 Choose Account gt Basic gt AutoAnswer 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record This function can only be set via the Web interface 1 Choose Account gt Basic gt Missed call log 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Logo Customization You can upload your own logo which displayed on the idle screen 1 Prepare the desired the logo file which is in BMP format max pixels 132 64 black amp white picture 2 Run PictureExDemo exe click Add button gt choose the specific logo file gt click Convert and the
38. nually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Held Description Register Status It shows the resister status of the phone Line Active You can choose on off to enable disable the account respectively When you have finished the Network and Account Setting configuration the Register Status Icons will show in the idle screen Registered successfully Register failed Registering Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Enterprise IP Phone Getting Started Configuring via keypad Network Settings Press Menu gt Settings gt Advanced Setting gt Network gt WAN Port PC Port VLAN to enter the internet relating configuration page Account Set
39. number you want to set as URL in the Extension field 3 Press Confirm button to save the changes Share Line The Share Line Appearance SLA you can also call it BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this usage and are blocked from using this line appearance until the line goes back to idle state or when the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To assign the key as SLA 1 Choose Phone gt DSS Key gt Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field and choose Share Line from the list 2 In the Line field select a line for which to apply this key the default one is Auto which means it will match the account automatically And enter the extension number you want to share line 3 Press Confirm button to save the changes Conference You are allowed to configure the programmable key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the conference To assign the key as Conference 1 Choose Phone gt DSS Key gt Mem
40. nymous Cal 2 Anonymous Call Back Switch Save 4 Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calling name AS Enterprise IP Phone Customizing Your Phone 3 Anonymous Rejection Back l Switch Save 5 Press the Save softkey to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu gt Features gt Auto Redial Setting gt Enter to enter the configuration page 1 Auto Redial Disable Back _ ETE 2 By the Switch softkey you can choose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval It is measured by seconds Auto Redial Setting 2 Redial Interval Back 123 Del_ Save_ 4 Press the navigation keys to choose and set the redial times Auto Redial Setting 3 Redial Times 5 Press the Save softkey to save the changes To set auto redial via the Web interface 1 Choose Phone gt Features gt Auto Redial 2 Choose Enabled or Disabled in the pull down menu click confirm button to save the change Auto Answer Auto answer allows an incoming call to be a
41. only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V42 0 _ 54
42. only use the phone to answer the incoming calls Answer Call Only All the incoming calls will be put through automatically Auto Answer But can not be hung up by your party To enable keypad lock via Phone interface 1 Press Menu gt Settings gt Advanced setting enter the password and then press Confirm softkey 2 Choose Phone Lock 3 Use the navigation key to highlight the one you want to lock 1 Phone Lock Menu Key Back ETC Save 4 Press Save softkey to active the change and Back softkey to return to the previous screen 5 The icon R will be displayed on the top right corner of the idle screen To unlock the phone via Phone interface 1 Press Menu softkey you are prompted for the password 2 Enter the password then press Confirm softkey the phone is unlocked 3 The icon will be disappearing from the idle screen 15 Enterprise IP Phone Customizing Your Phone To enable keypad lock via Web interface Choose Phone gt Preference to do the relating changes Please refer to the instruction above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Audio Settings Volume You can adjust the volume of handset speaker headset To adjust the volume when you are not in an active call 1 Press Menu gt Settings gt Basic Setting 2 Scroll to Phone Volume and press Enter softkey highlight the one
43. oper input method Voice Mail 1 Linel Number 3 Press Save to save the change press Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes To retrieve the new voicemail via the Phone interface 1 Press the Voicemail softkey directly e Enterprise IP Phone Using the Basic Call Functions 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press MESSAGE button scroll to Text Message press Enter softkey 2 Use the navigation softkey to highlight the options You can read the message in the in the Inbox Sentbox Outbox Draftbox No Message 3 Press Read softkey to open and read the specific message To reply the SMS via Phone interface 1 After retrieving the specific message press Reply softkey use the Ab3 softkey to change the Input Method 2 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear firs
44. ory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Conference 2 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and _ 45 Enterprise IP Phone Using the Advanced Phone Functions choose Forward from the list 2 Enter the extension number you want to forward to in the Extension field 3 Press Confirm button to save the changes Transfer You are able to configure the key as a transfer key to perform the Blind Attended Transfer To assign the key as Transfer 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Transfer from the list 2 Press Confi
45. out cantact User shouldn t leave contact name blank Delete Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to submit Go ba a a E ia f Prev Next Del Move To BlackList Move To Contact Move to Choose one list you want to move in the arid and press the button move to Contact Blaklist to move it Import Browse the file in XML format Export Click Export button and create a file with he e 9 gt E Aa o Name Office Num Please select the contacts list file Mobile Num Other Num Mes a nuke Browse Add Modify Search Export 2 Browse the specific contact list file in XML format and then click Import button The imported contact lists will be showed in the Contact List 3 Click the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Remote phone book The IP phone has address book itself But in the enterprise application often there will release a common address book For the purpose of maintenance and updating of the common address book is usually carried out on the server or IPPBX so in order to maintain up to date public address book terminals need to have remote address book function When the users browse the remote address book the terminal will check and
46. provider 6726 16 gt gt 6729 T NAT Traversal G726 24 G722 E Defines the STUN server G726 32 lt lt will be active or not Proxy Require A Special parameter just for Nortel server If you login to Nortel server the value should be com nortelnetworks firewall Codecs Advanced gt gt Choose the codecs you want to use o TE _ Confirm Cancel The Advanced Da for administator i 2 Use the navigation keys to highlight the desired one in the Enabled Disable Codecs list and press the gt gt to move to the other list 3 Click Confirm to save the change Note Codec Selection can only be set via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s contact list You can add edit delete dial and search for a contact in the contact list To add a contact via Phone interface 1 Press Addr gt Contact List gt Enter 2 Press Add softkey enter Name Office Mobile number of the contact from the keypad Use the 123 soft key to select between numeric and upper lower case alphanumeric modes 18 Enterprise IP Phone Customizing Your Phone Auto cancel E Save 3 Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account 4 Press Save softkey to add the contact or Cancel softkey to cancel the change To edit delete a contact v
47. rm button to save the changes Hold The key can be configured as a hold key You can use this key to hold and retrieve a call during the conversation To assign the key as Hold 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Hold from the list 2 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will fetch the last dialed number then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the key you 46 Enterprise IP Phone Using the Advanced Phone Functions want to make the assignment there is a pull down menu in the Type field choose KeyEvent
48. rprise IP Phone Overview In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP Address MAC Address Firmware V V Network Phone Accounts Call Features Call Forward Call Waiting DSS Keys Key as send Hot Line Anonymous Call Auto Redial Setting Dial Plan Dial Tone Basic Phone Functions Language Time Ring Tone Phone Volume Lock Logo Customization vV Advanced Phone Functions Accounts Networks Voice Codecs V Echo Cancellation etc Set Admin Password Reset To Factory Update Other Features Message History Contact List Black List LLALL lt LR lt Ss lt lt E lt LLL lt Enterprise IP Phone Overview Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin 12 Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web in
49. should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade gt Basic 2 Click Reboot button Note You can only reboot from Web interface Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press the Menu softkey scroll to Settings press Enter softkey use the navigation keys to highlight Advanced Setting 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to Factory press Enter softkey 4 You are prompted to confirm the change press OK softkey to reset to factory settings press Cancel softkey to return to previous menu 39 Enterprise IP Phone Using the Advanced Phone Functions Advanced Setting Reset to Factory Setting 5 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error To reset to factory under the idle status Press the OK button for 5 seconds when the phone is idle the phone will enter the reset interface automatically To reset to factory via Web interface 1 Choose Upgra
50. t to last in sent order 3 Press Send softkey you are required to choose an account which is used to send out the message and the number you want to send to 4 Press Send softkey to send out the message or Back softkey to return to the previous menu To edit a new message via the Phone interface 1 Press MESSAGE button scroll to Text Message press Enter softkey 2 Scroll to New Message press Enter softkey 3 Edit the new message use the Ab3 softkey to change the Input Method 4 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order ey ee Enterprise IP Phone Using the Basic Call Functions 5 Press Send softkey to send out the message or Back softkey to return to the previous menu To delete the message via the Phone interface 1 After retrieving the specific message press Delete softkey 2 You are prompted to confirm the Delete press Yes softkey to delete the message press No softkey to return to previous menu To edit the message via Web interface 1 Choose Phone gt Message 2 Enter the account information target phone number message content 3 Press Send button to send out the message or Cancel button to cancel the operation Note You can not perform the messaging via Web interface except edit Message 3 Enterprise IP Phone Using the Advanced Phon
51. terface This option allows you to review e Network status IP Address Mac Address Gateway DNS WAN and LAN e Phone status Phone Name Product ID Hardware version etc e Accounts The 3 SIP accounts status e Firmware version To check the Phone Status via Phone interface 1 Press OK button directly or Menu softkey choose the Status option 2 Use the navigation keys to scroll through the list and check the specific one Status IP 192 168 3 16 MAC 00 15 65 11 Firmware 6 4 0 10 Back To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the language for the phone user interface and the web user interface independently from each other Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs To change the
52. the Basic Call Functions During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you can not be heard by the other party You can still hear all other parties while mute is enabled To mute unmute the conversation Press Mute button during the conversation icon will be showed in the LCD Press it again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press the Hold button or Hold softkey to put your active call on hold 2 Ifthere is only one call on hold press the Resume softkey or Hold button to retrieve the call _ Talking 910001 O HOLD 3 If there are more than one call on hold press the line button and the Up Down button to highlight the call then press the Resume softkey or Hold button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call To enable disable Call Waiting via Phone interface 1 Press Menu gt Features gt Call Waiting gt Enter sof
53. then choose the method you will use to speak to the other party Call Methods You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Press the Directory softkey use the navigation button to highlight your choice or 3 Press History softkey use the navigation button to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the RD button to call the last number called 5 Press the programmable keys which are set as speed dial button Then press the Send button or Send softkey to make the call out if necessary C Connecting 90001 Cancel Answering a call Answering an incoming call 1 If you are not on another phone lift the handset using or press the Speaker button Answer softkey to answer using the speakerphone or press the headset button to answer using the headset 2 If you are on another call press the Up Down navigation keys to enter the incoming call interface then press Answer softkey to answer it Ove Enterprise IP Phone Using the Basic Call Functions lt lt E gt gt WXZ 456 Answer Fwd Reject During the conversation you can alternate between Headset Handset and Speaker phone by pressing the corresponding buttons or picking up the handset Denying an incoming call Press Reject softkey to deny the incoming call directl
54. tings Press Menu gt Settings gt Advanced Setting gt Account gt Enter to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterprise IP Phone Overview Overview Keypad Instruction Context sensitive LED Account Button e Speaker DTMF Keypad auna Le e l yp a Se G7 Programmable E eys Adjustment Bar Hends free Mute Redial You can check the following list which introduces the IP phones keypad in details e l Navigation Key Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered Context sensitive Softkeys The screen will display labels for these keys to identify their context sensitive functions Account Buttons This buttons are used to active up to the three user accounts Programmable Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transfer etc If not otherwise stated the adjacent LED will light when the assigned functionality is turned on Enterprise IP Phone Overview Dial Pad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Navigation Keys Use the navigation keys to navigate in the display menus and confirm and
55. tkeys 2 Use the navigation keys or Disable Enable softkey to active inactive call waiting _ 29 Enterprise IP Phone Using the Basic Call Functions 1 Call Waiting Enable Back PEO Save 3 Press Save softkeys to save the changes or Back softkey to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Function gt Call Waiting to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred directly to a third party such as another extension mobile phone number etc There are two ways to transfer the call Blind Transfer and Attended Transfer To Blind Transfer via Phone interface 1 Press Tran Button or Tran softkey during the active conversation the call will be on hold there will be a dial tone Dial the other telephone number Transfer to Transfer to 281 Tian Cancel 2 Hang up to complete the transfer 3 You will be disconnected from the call To Attended Transfer via Phone interface 1 Press Tran Button or Tran softkey during the active conversation the call will be on hold there will be a dial tone Dial the second telephone number 2 When the phone is answered you can have a private conversation without the first person hearing it then hang up to complete the transfer 3 You will be disconnected from the call 3 way Conference You can establish a three party conference during the conv
56. y Tables of Contents LME STO naar ita ES GA A A nan E abies SPS Se i EA A E date 07 2 Configuration and Registration sese ee eee eee 4 Conmtisutino yia WED T 4 Configuring Via Keypad cccccesssseecccccceceeeeeeaaeeeeesseeeeeeeeeeeeeeeeeeeaaaeeeesessseeeeeeeeeeeeeeeeeeaaaas 6 RVC VNC it T Keypad TAS CHO orita idiota atera 7 AA A 9 Kon PUA Te AAA A A A A A 10 ES a o gt AE on E A AA EAE A e o A 10 Customizing Your PHONEC cccssccccsssccccssssccssssscccssscccssssscessssee S General SENOS risa AE EE 13 OLOT AO IS EPR no A E E E E E E E 13 E AAA A A A A A NI 13 Lime and Da acantilado diana 14 Py AM APP OOOO rn E PP O EA A E A 15 AUTO n tt a oa aii 16 VOM ptas 16 iS TO secado rotonda ici E E E AE 16 COLE rc 17 Contact Manace ment isidro cola 18 Edit Add Delete Contact sese 18 Import Export Contact Strasse aids tinc 19 Remoto PROS DUO stilo 20 RS AP PE EE POC O 21 AE T A O e PUNO T A A AE T E 21 AAA e a E en ona 22 ADON T IPPO PUCOOC P5Uu RPP Eno 22 AUTO Redal coa 23 PRT T 23 DVS SCG eall NOG PPM RR O en e A 24 Logo iS aroser a aia 24 Piat PI eE NE 25 Hl TS i EE A E A A E A E A A eee ee eee A 26 IST e T 26 Using the Basic Call Functions ssccccsssssccsssscccsssscccsssscessee 27 E II A A 27 CED a CSS MN Ein A e o 27 Ca WICC a dec
57. y DND Press DND softkey to active DND Mode Further incoming calls will be rejected and the display shows icon Press it again or picking up the handset to deactivate DND mode to deactivate DND mode You can find the incoming call record in the Call History Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The display showed E icon The following call forwarding events can be configured e Off Call forwarding is deactivated by default e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific period e Busy No Answer Incoming calls are forwarded not matter the phone is busy or not answered To configure Call Forward via Phone interface 1 Press the following softkeys Menu gt Features gt Enter gt Call Forward gt Enter 2 There are 5 options Always Forward Busy Forward No Answer Forward Busy No Answer Forward Cancel Forward 3 If you choose one of them except Cancel Forward enter the phone number you want to forward your calls to Press Save to save the changes 1 Forward to To configure Call Forward via Web interface Choose Phone gt Features gt Forward to do the relating changes Please refer the above configuration information _ 28 Enterprise IP Phone Using
58. you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume Handset Volume A Back k 3 Press OK softkey to save the change or Back softkey to cancel To adjust the volume when you are in an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Talking 90001 Ni 2A 000000 Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu gt Settings gt Basic Setting 2 Scroll to Ring Tone and press Enter softkey 3 Use the navigation keys to highlight the specific one 16 Enterprise IP Phone Customizing Your Phone 1 Ring 1 wav 2 Ring 2 wav 3 Ring 3 wav Bad ESA 4 Press OK softkey to save the change or Back softkey to cancel To adjust the volume via Phone interface 1 Press Menu gt Settings gt Basic Setting gt Enter 2 Scroll to Phone Volume gt Ring Volume use the Volume Adjustment Bar or navigation keys to adjust the volume Ring Volume 11111 Back Ok 3 Press OK softkey to save the change or Back softkey to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the Volume Adjustment Bar to a comfortable level lt 281 19 24 25 A
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